HYPOnet-Retail User Manual_20100204_ENGv1.20
Contents
1. Hypo Alpe Adria Bank d d 2 OPERATI NG IN HYPOnet 2 1 Logon to program Access Internet site https www hypo hr and within the window Entrance for Private Clients choose type of entry according to your equipment for starting HYPOnet o Token and Smart Card digital certificate is used Pomoc PRIJAVA PUTEM TOKENA PRIJAVA PUTEM SMART KARTICE Za prijavu putem tokena pritisnite Kliknite na odgovarajuci qumb za prijavu na HYPOnet putem Smart kartice ULAZ ZA GRABAN STWO E ULAZ ZAPRAVME OSOBE Picture 1 Entrance point 1 Token If you use token choose Entrance with variable passwords on the welcome page Entrance process PRIJAVA PUTEM TOKENA Enter User name and Password generated Korisni ko ime by token then click on Entrance po Choose digital certificate 2 xl 2 Smart Card Identification The Web site vou want to view requests identification Please choose a certificate If you use Smart card and reader pursue the following procedure to enter the application o Insert smart card into reader o Select Entrance with digital certificate o Select your certificate o Enter PIN confirm with OK Click on Entrance HYPOnet User Manual 4 Hypo Alpe Adria Bank d d 2 2 Program menu The program menu which is on the left of screen contains the following options First page Accounts Credits Payments Orderings Funds Reclamations Other HYPOe2. payment order is saved with status Open Change returning to payment order and possibility of data change Sign and send payment order is to be signed and sent to the bank for processing HYPOnet User Manual 10 Hypo Alpe Adria Bank d d 2 4 Payments 2 4 1 Payment order entry The menu Payment consists of e Payment order entry e Payment order overview you can choose between three types of orders within Payment order entry e General payment order for transfer e Buying selling of foreign currencies e Internal payment order HYPOGROUP H YPOnet Korisnik 15 09 2010 ALPE ADRIA Last successful logon 15 09 2010 14 29 31 PAYMENTS First page Create a new payment Accounts Credits Date of entry 15 09 2010 Payments New payment Payment order type Internal transfer of foreign currency Internal transfer of foreign currency General payment order for transfer Internal payment order order Buying selling foreign currencies Payment order Overview Overview In the Payment order overview you can find all your orders created in HYPOnet 2 4 1 1 General payment order The general payment order is used for payments in domestic currency HRK and consists of three parts payer payment order details and payee a PAYMENTS GENERAL PAYMENT ORDER FOR TRANSFER ORDERER Name and HYPOnet Korisnik Templates Payment order Address Slavonska 6 e
3. Application form for investment fund Name and surname H POnet Korisnik Address Slavonska 6 City 10000 ZAGREB IDNo 1234557891234 Telephone 01 1234 567 Sending of notification via e mail Access Data i If you already operated with investment funds the application form will not appear When entering an order into the active part of screen you have to choose the order type share purchase share exchange share sale and click on New payment HYPOGROUP H POnet Korisnik 22 02 2010 ALPE ADRIA Last successful logon 22 02 2010 10 49 53 em INVESTMENT FUND BUSINESS First page Create new order for sale purchase or transfer of share Accounts a Payment order type Share purchase Credits Date of entry 22 02 2010 Share purchase Payments New payment Share sale Orderings share exchange Funds Balance overview Turnover overview Payment order entry After choosing order type and entering it click on Accept and the real payment order you have chosen will appear on screen Above the payment order you will find four buttons that enables you to delete save change or sign and send the payment order HYPOnet User Manual 25 Hypo Alpe Adria Bank d d Delete deleting the payment order from system Save payment order payment order is saved and placed in the menu Funds gt Payment order overview gt Status open Change returning to payment order an
4. HYPOGROUP BANK ALPE ADRIA HYPOnet USER MANUAL HYPOnet User Manua 1 Hypo Alpe Adria Bank d d CONTENT HYPONET 1 GENERALLY ABOUT HYPONET 2 OPERATING IN HYPONET 2 1 LOGON TO PROGRAM 2 2 PROGRAM MENU 2 2 1 First page 2 3 ACCOUNTS 3 1 Account characteristics 3 2 Balance overview 3 3 Account turnover 3 4 Statements of account 3 P vy ayment order entry 1 General payment order 2 Buying selling of foreign currency 3 Internal payment order 4 Internal foreign currency payment order Payment order overview ERINGS Ordering entry 1 1 Request for cash withdrawal 1 1 T 1 1 2 Request for opening and cancelling of standing order 3 Request for change of personal data Ordering overview TEMPLATES F gt U 7 1 Balance overview 7 2 Turnover overview 7 3 Payment order entry 7 4 Order overview for investment funds 7 5 Performance overview 2 9 1 Messages 2 9 2 Settings 2 10 INFORMATION 2 2 10 Log off from HYPOnet 3 SUPPORT AND CONTACT HYPOnet User Manual OO O ION OOO L A WW F Hypo Alpe Adria Bank d d 1 GENERALLY ABOUT HYPOnet HYPOnet is intended for domestic and foreign private persons who have an open current account in Hypo Alpe Adria Bank d d Advantages of HYPOnet O O O Usage of our services from any place in the world where you have an Internet access Access to your accounts 24 7 Faster
5. Help X Ex Last successful logon 22 02 2010 13 36 49 HvPoGROUP ALPE ADRIA TURNOVER OVERVIEW FOR INVESTMENT FUNDS First page Investment fund HI cash wv Accounts Credits Selected account Investor JPN03846846 Payments By value date from 21 02 2008 to 22 02 2010 Orderings hd Turnover type Credit Debit Funds Display turnover Number of turnovers on one page 50 Balance overview Turnover overview m macs ae GAN Ri Total debit 0 00 Pe Payment order Date of ent ry die Fund name type Share account Debit Credit Share quantity Share value Charge value Payment order 13 02 2009 overview 13 02 2009 HI cash Investor JPN03846846 0 00 3 000 00 23 4068 128 1677 Performance pepe HI cash Investor JPN03846846 0 00 1 500 00 11 7880 127 2478 0 00 Reclamations 16 12 2008 HI cash Investor JPNO3846846 0 00 2 000 00 15 7779 126 7598 0 00 Information 24 11 2008 HI cash Investor JPN03846846 0 00 2 500 00 19 8128 126 1813 0 00 24 11 2008 21 10 2008 HI cash Investor JPN03846846 0 00 2 000 00 15 9512 125 3827 0 00 21 10 2008 HYPOnet User Manual 24 Hypo Alpe Adria Bank d d 2 7 3 Payment order entry An application form for investment fund will appear at first access to the investment fund business The application form has to be filled out and confirmed in order to be allowed to access the funds Option Data reset enables change of data
6. 02 2010 Payments Show Orderings Funds Valuation date for opening balance Valuation date for closing balance 09 03 2009 Turnover overview Payment order entry HI cash JPN0322846 0 00 16 000 00 0 00 16 399 81 16 000 00 399 81 SSS UE EEUU a er overview TOTAL 0 00 16 000 00 0 00 16 399 81 16 000 00 399 81 Balance overview Reclamations HYPOnet User Manual 27 Hypo Alpe Adria Bank d d 2 8 Reclamations Reclamations can be viewed upon date and status There are the following statuses o Sent o process o Archived H POnet Korisnik 19 02 2010 HypoGroup Last successful logon 19 02 2010 14 31 57 ALPE ADRIA RECLAMATION OVERVIEW First page Entry date of reclamations from 01 02 2001 to 19 02 2010 wv Accounts Credits O sent Oin process 9 archived Payments v Show Orderings v Funds ee ee T Reclamation on 609008267 25 05 2009 27 05 2009 Other transaction HYPOeTrade v a 601086433 19 12 2006 19 12 2006 Uspje no obraden Information v sem n HYPO GROUP H POnet Korisnik 19 02 7010 ALPE ADRIA Last successful logon 19 02 2010 14 31 57 RECLAMATION OVERVIEW First page Accounts Entry date of reclamations from 01 02 2001 to 19 02 2010 Credits 9 sent process Q archived Payments x Orderings Funds a Reclamation type Reclamation Date of Date of Reclamations number cr
7. 31 10 2009 Picture 7 Dsiplay of account statement 2 3 5 Loans The menu Loans offers a detailed loan overview All data on current loans in HAAB will be listed on the active part of the window HYPO GROUP H POnet Korisnik 19 02 2010 Help ALPE ADRIA Last successful logon 19 02 2010 10 45 13 ccount ame First page Maturity Accounts A Approved Date of Maturity Amount of Amount of the EM amount approval date annuity rate Credits obligation Payments done 53111111 22 000 00EUR 08 06 2004 30 06 2021 158 86EUR 0 00EUR 28 02 2010 05 100160530 531111111 Details Create X Exit DATE ABOUT LOAN Orderings Non purpose 53005300 13 000 00EUR 27 06 2008 30 06 2013 251 61EUR 0 00EUR 28 02 2010 05 100660533 530053006 Details Create Reclamations Loan Funds Other Remark Amount of liability payment to investment fund is not expressed HYPOeTrade Field Amount of interest is only to be entered if the issue is single or instalment of loan repayment Information Maturity Amount of the interest next obligation 31 07 2008 0 00EUR 0 00EUR 31 10 2007 05 100160160 1531531 Details 30 06 Details Account status 31 07 Details 30 06 Account balance 1531531 EUR ils Not mature capital 5 548 41 40 281 46 30 09 Mature capital 0 00 0 00 HYPOnet User Manual 9 Hypo Alpe Adria Bank d d If you activate option Create payment order th
8. Manual 5 Hypo Alpe Adria Bank d d go HYPOGROUP H POnet Korisnik 19 02 2010 ALPE ADRIA Last successful logon 19 02 2010 10 45 13 SETTINGS First page Accounts Credits Display account status Payments 3200400040 Multi currency current account Orderings 3200400040 EUR Multi currency current account Funds 3210000150 Multi currency current account Reclamations 101060041 41003310000 HRK Hypo Limae savings in HRK Other 106 45 000020 HRK VISA Classic Messages Settings Display of last 20 turnovers on account Notifications 3200400040 HRK Multi currency current account HYPOeTrade 3200400040 EUR Multi currency current account Information v 3210000150 HRK Multi currency current account 101060041 41003310000 HRK Hypo Limae savings in HRK 106 45 000020 HRK VISA Classic Accept Picture 3 Account settings 2 3 Accounts Within the menu Accounts it is possible to select the following options o Characteristics o Balance o Turnover o Statements Choose an option 2 3 1 Account characteristics By selecting option Account attributes basic data of all your open accounts in HAAB as well as accounts you are authorised for will be shown on screen If you want to see authorised persons upon your accounts choose an account and click on entirely right button Display in column Authorised upon account HYPOnet User Manual 6 Hypo Alpe Adria Bank d d m HvPoGROU
9. and easier performing of transactions More economic and faster communication with electronic banking Attractive charges for service execution HYPOnet benefits for domestic private persons O Account overview for all registered accounts HAAB Multi currency current accounts Multi currency giro accounts Loans Domestic and foreign currency term deposits as well as a vista savings Revolving accounts Credit card accounts Turnover overview for all registered accounts in HAAB Overview and printout of account statements upon all registered accounts in HAAB Payment order entry General payment order for transfer Buying selling of foreign currencies Internal payment order Creation of payment order by template Opening and cancelling of standing order Ordering creation Request for cash withdrawal Request for opening and cancelling of standing order Request for change of personal data Overview and control of payment orders and ordering Archive of all payment orders and ordering HYPOfund business Access activation Buying selling and exchanging shares Overview of present share status Overview of business profit HYPOnet benefits for foreign private persons non residents HYPOnet User Manual Account overview for all registered accounts in HAAB Turnover overview for all registered accounts in HAAB Overview and printout of account statements upon all registered accounts in HAAB
10. sending of the letter of complaint with Confirm 2 3 4 Statements of account Statements of account are the same as the one you get by mail In order to review statements of account it is enough to select an account in the upper drop down menu where all of your accounts opened in HAAB are placed and the number of the account statement A list of all account statements upon selected account will appear by clicking on Display A print icon is given within every statement of account HYPOnet User Manual 8 Hypo Alpe Adria Bank d d e HYPO GROUP HYPOnet Korisnik 19 02 2010 ALPE ADRIA Last successful logon 19 02 2010 10 45 13 STATEMENTS Selected account Multi currency current account 3210000150 HRK First Accounts Number of Characteristics statement 20100127 27 1 2010 lt E old Archive over 90 days Balance Turnover Display statement of account Number of payment orders on one page 50 Credits STATEMENT For account Multi currency current account 3210000150 27 01 2010 0 00 1 808 10 10 936 83 9 128 73 HRK Payments Orderings Funds Reclamations Date of entry Other Value date HYPOeTrade ee INTERNI PRIJENOS NA TERET OVRHA 355 00 0 00 Information 21 10 2009 21 10 2009 21 10 2009 UPLATA 0 00 10 000 00 22 10 2009 Spa INTERNI PRIJENOS NA TERET OVRHA 610 55 0 00 POZITIVNA 0 00 0 28
11. 0 11 2009 Obra un anuiteta u HRK Message to all users Settings 2 9 2 Settings The Settings are described in chapter 2 2 1 2 10 Information The following options are given within the Information menu Web page link to the web page of Hypo Alpe Adria Bank d d http www hypo alpe adria hr bank Exchange rate list display of the current exchange rate list of Hypo Alpe Adria Bank d d HYPOnet User Manual 29 Hypo Alpe Adria Bank d d HYPO GROUP HYPOnet Korisnik 22 02 2010 Help XB ALPE ADRIA Last successful logon 22 02 2010 09 06 44 INFORMATION Exchange rate list no 35 First page Accounts v Defined on 20 02 201C Applied since 20 02 201C Ss Buying rate f Selling rate f Buying rate HAAB Selling rate ee Enea al Payments M eee Code Currency Unit for foreign middle for foreign d E Orderings v currency rate currency s d 036 AUD 1 Funds Australija 4 717100 4 817300 4 917500 4 617000 5 018000 Reclamations Kanada 124 CAD 1 5 041200 5 141300 5 241800 4 941100 5 342000 Other 203 1 0 272500 0 282700 0 293000 0 262200 0 303200 HYPOetTrade Danska 208 DKK 1 0 959200 0 979300 0 995500 0 949000 1 009400 Information pm Hong Kong 344 HKD 1 0 681000 0 695126 0 713000 0 000000 0 000000 e age Bey Madarska 348 HUF 100 2 589000 2 685000 2 786000 2 534000 2 831000 Exchange rate list 1 392 JPY 100 5 632000 5 882300 6 1
12. 2010 Other Amount HRK 100 00 HYPOeTrade Payment reason PRIJENOS SREDSTAVA Information RECEIVER Citizen account 3210000001 Save as template Picture 10 Internal payment order After you have created and confirmed the payment order irrespective of the order type a message on payment order creation will be displayed on screen as well as filled out form in which you can check once more the accuracy of entered data By selecting one of the four given buttons Delete Save payment order Change and Sign and send you can continue with the wanted action H Ponet Korisnik 19 01 2010 Last successful logon 19 02 2010 12 53 25 PAYMENTS Payment order number 1210951054 is created Delete Save payment order Change Sign and send e Delete payment order will be deleted from system e Save payment order payment order will be saved and put to status Open HYPOnet User Manual 14 Hypo Alpe Adria Bank d d Change return to the payment order and possibility of changing data Sign and send payment order will be signed and send to the bank 2 4 1 4 Internal foreign currency payment order The internal foreign currency payment order serves for execution of foreign currency transactions within the bank The payer field will be filled out automatically but data can be changed as well Select the account that should be debited in the drop down menu Payments in foreign currency can be perform
13. 308 Mame and seat of beneficiary HYPOnet User Manual 12 Hypo Alpe Adria Bank d d 2 4 1 2 Buying selling of foreign currency In the beginning it is necessary to select Selling foreign currency and Buying foreign currency as Transfer type from the drop down menu When performing buying selling one account has always to be a domestic currency account HRK After entering a fixed amount click on button Conversion and an informative window with converted amount will appear The exchange rate can be changed due to change of exchange rate list Once you have filled out the order for buying selling click on Accept to confirm the payment order or on Cancel to abort it In case you want to save it as template click on Save as template and enter the template name for the purpose of your own evidence HYPonet Korisnik 19 01 2010 amp HYPOGROUP ALPE ADRIA Last successful logon 19 02 2010 12 53 25 a PAYMENTS First page Accounts BUYING SELLING OF FOREIGN CURRENCY Credits Payments Payment order Date present entr FROM ACCOUNT Payment order overview Debit account Orderings Amount EUR 9 Fixed amount Funds ON ACCOUNT Conversion Reclamations credit account Multi cu rrency current account 3210000150 HRK H POeTrade Information WARNING bank s current exchange rate from 19 02 2010 is used for amount conversion Converted amount serves as information only a
14. 33000 5 531800 6 233400 2 2 10 Log off from HYPOnet Click on Exit in the upper right corner for ending of operations in the HYPOnet application After being asked if you are sure about getting out click on Yes otherwise on No 3 SUPPORT AND CONTACT Hypo Alpe Adria Bank d d Slavonska 6 HR 10000 Zagreb http www hypo alpe adria hr hyponet croatia hypo alpe adria hr Customer service 0800 14 14 For calls from abroad 385 1 6030 000 HYPOnet https www hypo hr HYPOnet User Manual 30
15. 9 02 2010 14 31 57 ng ORDERING OVERVIEW First page Accounts Entry date of orders from 01 02 2009 to 19 02 2010 Credits Q open sent Qin process archived Payments Orderings Show Ordering entry Broj narud be Datum kreiranja 4 1021901325 potpisan 28 04 2009 Ordering overview Open orderings can be changed deleted sent and printed Sent ordering is sent to the bank and it can be printed In process orderings are in the bank and can be printed Archived ordering is processed in the bank and can be printed 2 6 Templates The menu Templates enables creation of new and change or deletion of existing templates Templates that are created within the menu Templates are marked orange due to easier identification When entering a new template it is necessary to define the payment order type for which the template should be created and to click on New template O HYPO GROUP HYPOnet Korisnik 15 09 2010 ALPE AURIA Last successful logon 15 09 2010 14 29 31 TEMPLATES First page Accounts Payment order type All v Credit Template name redits Internal transfer of foreign currency rm E Name of Beneficiary General payment order for transfer cee ee Internal payment order Orderings Buying selling foreign currencies Funds Other HEP 2484008 1854100005 GRAD VELIKA GORICA GRADONACELNIK Change HYPOeTrade HE t com 2360000 1500200999 HRVATSKI TELEKOM Ch
16. Expected account buying selling of Purpose Created Print Order value date Account of foreign currency by number beneficiary Internal 3210000150 payment A 1 00 0 00 PRIJENOS IVANA se order eee HRK HRK SREDSTAVA Ben 1210921594 Internal 3210000150 payment 14 00 0 00 PRIJENOS IVANA d order HRK HRK SREDSTAVA GRIZIC Print 1210917618 Picture 11 Display of payment order overview The payment order list can be printed by clicking on the print icon See picture 11 HYPOnet User Manual 17 Hypo Alpe Adria Bank d d 2 5 Orderings Orderings offer two options HYPOGROUP ALPE ADRIA e Ordering entry e Ordering overview First page Accounts Credits Payments Orderings Ordering entry Ordering overview Funds vw Reclamations Other HYPOeTrade Information 2 5 1 Ordering entry There are three requests at entry of ordering o Request for cash withdrawal Request for opening and cancelling of standing order o Request for change of personal data Choose a request and click New order 2 5 1 1 Request for cash withdrawal A HYPO GROUP H POnet Korisnik 19 02 2010 ALPE ADRIA Last successful logon 19 02 2010 14 31 57 iE ORDERINGS First page Accounts ka Credits Order type Announcement for cash withdrawing Announcement for cash withdrawing Payments Request for changing personal data Orderings Request for opening
17. KOM Change Delete HY POeTrade Information HYPOnet User Manual 23 Hypo Alpe Adria Bank d d 2 7 Funds Investing into funds by using HYPOnet enables you seeing the share status as well as viewing all turnovers and payment orders Following options are given within the menu Funds o Balance overview Turnover overview Payment order entry Payment order overview Performance O X oO 2 7 1 Balance overview The balance overview enables you to see the status of shares within single funds It is necessary to select option Funds in the program menu and after that the Balance overview will be shown in the active part of the screen O HYpo GROUP HYPOnet Korisnik 22 02 2010 ALPE ADRIA Last successful logon 22 02 2010 09 06 44 ex FUND STATUS OVERVIEW First page Accounts Share Account ros Fama Validation Share Share Total share Credits account type Y Fund type date quantity price value Payments HRHAAIGR3 JPN03202847 Investor HRK d 18 02 2010 8 0758 125 5200 1 013 97 Orderings v HRHAAIBAO 01600032 Investor HI balanced 18 02 2010 7 0234 77 9900 547 75 Funds Balanced fund Balance overview Turnover overview Picture 12 Balance overview 2 7 2 Turnover overview The turnover overview for investment funds will be displayed after entering criteria into the active part of screen according to which you want to browse H POnet Korisnik 22 02 2010
18. P H POnet Korisnik 19 02 2010 Helo X Exit Last successful logon 19 02 2010 10 46 20 ALPE ADENA ey ACCOUNT CHARACTERISTICS First page Accounts Account Account name acm r Old account number IBAN Account limit Card number Balance 3200400053 HRK Multi currency current account 0 00 HRK ET MER H POnet Turnover HRS 2500 0093 2004 0835 3 Pd LOU eet eer erie Show Statements 3210000150 HRK Multi currency current account 0 00 HRE HYPOnet HR23 2500 0093 2100 4315 0 wu ees Korisnik Show 3202080004 HRK Multi currency current account 0 00 HRK H YPOnet Show Payments HR03 2500 0093 2020 8057 4 nom Korisnik Show Orderings 3230119535 EUR Foreign currency account O00EUR 9 Active Funds 10625045688 EUR HRi2 2500 0093 2301 1953 5 korisnik PIRE 100662056 5100209325 EUR Foreign currency fixed term deposits 0 00 EUR HYPOnet Reclamations 161038 EUR 0 Active Karisnik Show 105 25 003106 HRK VISA Classic O00 HRK G 4741 000 4003 HYPOnet Show HYPOeTrade Korisnik Information Picture 4 Account attributes 2 3 2 Balance overview When selecting option Balance overview you can run through status reserves and availability of funds on all your accounts opened in HAAB Likewise you can review daily turnover and the last statement of account by clicking on Display in the adequate column You can access overview of reserved funds transac
19. Trade Information O O O O O O O O O 2 2 1 First page Information on status reserves and availability of funds on single accounts as well as the last 20 transactions upon single accounts and unread bank messages are given on the first page D HYPO GROUP HYPOnet Korisnik 15 09 2010 Help X Exit ALPE ADRIA Last successful logon 15 09 2010 14 29 08 zX FIRST PAGE Account balance Accounts E Account Account name Currency Balance Reservation Date of last Daily Last statement Credits mount change turnover of account First page Multi currency Show Payments 3200400053 HRK HRK armana EUR 8 018 69 0 00 8 018 69 19 05 2010 Show Orderings Multi curren 3210000150 HRK ecoa HRK 2 022 74 377 00 1 645 74 15 09 2010 Show Show al Templates Display of last 20 turnovers on account Overview of transactions on account gt 3200400053 HRK Value date Date of ent Other 23 08 2010 23 08 2010 5 00 0 00 TROSKOVI IZVODA HYPOeTrade 09 08 2010 09 08 2010 5 00 0 00 TROSKOVI IZVODA Information Funds Messages from bank No messages from bank Picture 2 Display of first page You can design the first page by yourself i e you can choose accounts and turnovers which you want to see while unread bank messages will always be displayed on the first page Select option Other Settings picture 3 if you want to create the first page Click on Confirm after made changes HYPOnet User
20. and cancellation of standing Ordering entry rdering overview Funds HYPOnet User Manual 18 Hypo Alpe Adria Bank d d HYPOGROUP H POnet Korisnik 19 02 2010 ALPE ADRIA Last successful logon 19 02 2010 14 31 57 Es ORDERINGS First page Accounts ANNOUNCEMENT FOR CASH WITHDRAWING Credits Date of payout 25 02 2010 Payments Orderings Name and surname Korisnik Ordering entry Telephone number 01 123 456 Ordering overview Amount 20 000 00 Z56 CHF Funds x Reclamations From account Other Place of cash takeover HYPOeTrade Information for personal register only Cakovec Matice Hrvatske 6 Dubrovnik Obala 5 Radica 26a Karlovac Viadka Maeeka 12 Koprivnica Zrinski trg 7 Krk Vela placa 1 Makarska Marineta 2 Metkovic Ivana Gundulica 20 2 Novalja Trg Briscica 1 Opatija Marsala Tita 128 Porec Vukovarska 19 Pula Flanaticka 19 Pula Flanaticka 25 Pula Giardini 2 E Rijeka Jadranski trg 3 Rijeka Korzo 11 Rijeka Prolaz M Krucifiksa Kozulic 1 Rovinj Nello Quarantotto bb Please realise announcement fo amounts and three 3 working Announcement must be done fo case of not withdrawing cash UR ording to va Accept Cash is ordered for amounts higher than 20 000 00 HRK or 10 000 00 EUR converted to foreign currency according to central exchange rate Cash has to be ordered a
21. and then click on Display turnover All turnovers of the selected account which meet the entered conditions will be shown on screen Given turnovers can be printed by using the print icon HYPO GROUP H POnet Korisnik 15 09 2010 Help X Exit ALPE ADRIA Last successful logon 15 09 2010 14 29 31 TURNOVER ON ACCOUNT irst page Selected account Multi currency current account 3210000150 HRK v Accounts Characteristics By value date from 01 09 2010 to 15 09 2010 Payment reason Payment order amount from 0 00 Balance Turnover type Credit Debit Old Archive over 90 days s ooo Turnover Statements Display turnover Number of turnovers on one page 50 redits Total credit 0 00 Total debit 307 00 Payments Date of entry Reclamation on emplates 03 09 2010 ae 03 09 2010 EB PROVIZIJA 2 314 70 Reclamation Reclamations 03 09 2010 03 09 2010 EB PROVIZDA 1 00 0 00 2 315 70 Reclamation Dther 03 09 2010 UAR oe GRADSKA PLINARA TEST2 202 00 0 00 231670 Reclamation nformation 03 09 2010 GRADSKA PLINARA TEST1 103 00 0 00 2 518 70 Reclamation 03 09 2010 Reclamation ada Picture 6 Account turnover If you want to write a complaint regarding a transaction choose the transaction and click on Complaint in the last column Complaint about transaction A new window for entry of complaint will be opened when clicking on this function Confirm
22. ange Delet Payments Picture 13 Entry of new template Once you have entered data and clicked on Confirm all entered dana will be saved as a new template HYPOnet User Manual 22 Hypo Alpe Adria Bank d d GENERAL PAYMENT ORDER FOR TRANSFER Templates ORDERER Name and surname HYPONET KORISNIK Address City ZAGREB Account Multi currency current account 3200408396 HRK ORDER DETAILS Amount HRK Purpose of remittance RACU ZA 7 2010 BENEFICIARY 2360000 1500200999 Complete Name and seat of beneficiary Account number HRVATSKI TELEKOM Bank of beneficiary ZAGREBACKA BANKA D D SAVSKA CESTA 32 Model ZAGREB Reference number credit Template Name Picture 14 New template If you want to change or delete an existing template you can enter one possible criterion for searching e g template name payer name or payee account in order to filter out a certain template or you can click on Show all templates will be displayed At displaying of template the options Change and Delete will be given on the right side Change allows changing of existing payment order Delete payment order will be deleted from system 3 TEMPLATES First page Accounts Payment order type All _ vi Credits Template name Payments Name of Beneficiary n Credit account Show Funds v 4 Other PAN t com 2360000 1500200999 HRVATSKI TELE
23. d changing data Sign and send payment order will be signed and sent to the bank Payment order number 1500023427 is created Delete Save payment order Change Sign and send HYPOGROUP ALPE ADRIA INVEST ZAHTJEV ZA KUPNJU UDJELA BR 1500023427 Imatelj udjela Podnositelj zahtjeva Prezime i ime HYPOnet Korisnik JMBG MB 1234567891234 Adresa Slavonska Telefon Mobitel i Naziv banke HYPO ALPE ADRIA BANK D D Podaci o fondu Naziv fonda kupowin el iro ra un HLconservative 2500009 1301131551 Podaci o nalogu lznos kojim kupuju udjeli 1 000 00 HRK Napomena Podnositelj Zahtjeva za kupnju izjavljuje da je upoznat sa skracenim Prospektom Fonda za koji podnosi Zahtjev za kupnju da ga u cijelosti prihvaca te da eli kupiti udjele Fonda Skraceni ili cjeloviti Prospekt Fonda se moze dobiti na Zahtjev od dru tva za upravljanje Hypo Alpe Adria Investa a dostiman ie i na Internet stani Dirirstun www hvno nlne ndrin hr insest Podnnsiteli s niewnlinm daie Hunn Alne Adria Inwestir seni MR te irinvliiie da ni 2 7 4 Order overview for investment funds Within the overview of investment fund orders it is possible to search for orders upon their status HYPOnet User Manual 26 Hypo Alpe Adria Bank d d m HypoGroup HYPOnet Korisnik 22 02 2010 ALPE ADRIA Last successful logon 22 02 2010 10 49 53 J ORDER OVERVIEW FOR INVESTMENT FUNDS First page Accounts Payment order type No
24. e payment order containing all loan data and payment order amount will be displayed on screen amp HypoGrRoup H POnet Korisnik 19 02 2010 ALPE ADRIA Last successful logon 19 02 2010 12 53 25 ES DATE ABOUT LOAN First page GENERAL PAYMENT ORDER FOR TRANSFER Accounts v ORDERER Name and SE Payments LM eine HYPOnet Korisnik Orderings ME Address Slavonska 6 Funds v City 10 000 Zagreb Reclamations Other Account Multi currency current account 3210000150 HRK HYPOeTrade ORDER DETAILS Execution date 19 02 2010 Amount HRK 1153 28 Purpose of remittance 53111111 H POnet Korisnik BENEFICIARY Account number j amp nnnna 1nnnnnn Name and seat of beneficiary HYPO ALPE ADRIA BANK D D Bank of beneficiary HYPO ALPE ADRIA BANK D D SLAVONSKA AVENIJA 6 Model ZAGREB haa aS 1001600100 53111111 It is possible to change fields Amount HRK and Payment order purpose on the payment order After clicking on option Accept the following actions will be given HYPOnet Korisnik 19 02 2010 Last successful logon 19 02 2010 12 53 25 ES DATE ABOUT LOAN Payment order number 1210948455 is created Delete Save payment order Change Sign and send Delete payment order will be deleted from system Save payment order
25. e phase of being taken over to the bank system it only can be printed Archived payment orders that are processed by the bank Payment orders in archive could be processed successfully but they also could have an error Payment orders with an error are marked with exclamation points the error type is given and you can retry the payment order by clicking on Repeat A repeated payment order will be visible in the status Open Successfully processed payment orders can be printed HYPOnet User Manual 16 Hypo Alpe Adria Bank d d H POnet Korisnik 19 02 2010 Last successful logon 19 02 2010 14 31 57 3 PAYMENT ORDER OVERVIEW Selected account Multi currency current account 3210000150 EUR All Accounts Account number of receiver Date of entry from 01 02 2010 to 19 02 2010 Payment reason Payment order amount from ooo open process Q archived Q Old Archive over 90 days 1 noo o 0 00 Show Print Delete Change Sign Print Delete H POnet Korisnik 19 02 2010 Last successful logon 19 02 2010 14 31 57 fa PAYMENT ORDER OVERVIEW Selected account Multi currency current account 3210000150 EUR All Accounts Account number of receiver Date of entry from 01 02 2010 to 19 02 2010 ncn 2 Payment reason Payment order amount from 0 00 open Q in process archived O old Archive over 90 days t joo 00 C Show Payment Debit Credit amount at order type
26. eation processing Other inim 969669130 03 11 2008 03 11 2008 HY POeTrade RUIN Information Hanson zs 352888558 05 02 2008 05 02 2008 Reclamation on 352884652 05 02 2008 05 02 2008 transaction Reclamation Answer to text reclamation Statuses In process and Archived are notes from the bank HYPOnet User Manual 28 Hypo Alpe Adria Bank d d 2 9 Other The menu Other consists of e Messages e Settings 2 9 1 Messages Messages contain date message title message type and the print button In order to create a message you have to click on New message and enter the message title and text By clicking Accept the message is sent to the HYPOnet system administrator HvPO GROUP HYPOnet Korisnik 22 02 2010 ALPE ADRIA Last successful logon 22 02 2010 09 06 44 gt MESSAGES First page By sent date of message from 21 02 2009 Accounts Credits to 22 02 2010 Show 9 Received messages Sent messages Type of received message Message to all users Payments P Show New message Orderings Funds Date of message Title of message Type of message Message status Select Print Reclamations 15 02 2010 HYPOeTrade Nova usluga New service Neue Leistung Message to all users Print nt Other 21 12 2009 Skra eno radno vrijeme Shortened working hours Message to all users Print Messages 10 12 2009 MasterCard Unembossed PrePaid poklon kartica Message to all users 3
27. ed from one to another owners account in the same currency Accounts that can be debited will be given within the payment order for internal foreign currency transfer Once you have chosen the debit account accounts for crediting will be offered in the drop down menu When the payment order is entered and you are sure about sending it click on Confirm or otherwise on Cancel If you want to save the payment order as template click on Save as template before confirming and enter a name due to your own evidence All data entered on payment order will be saved as template HYPOnst Korisnik 02 07 2010 Help X Exit Last successful logon 02 07 2010 14 31 29 PAYMENTS Internal transfer of foreign currency INTERNAL TRANSFER OF FOREIGN CURRENCY CITIZEN ACCOUNT Name and surname HYPOnet user Templates Address Slavonska 6 City 10000 Zagreb Account Multi currency current account 3230100004 EUR TRANSFER DATA Date of transfer Amount 00 00 EUR Payment reason Fund Transfer Y U U RECEIVER Account Multi currency current account 3210000450 EUR Picture 110 Internal foreign currency payment order HYPOnet User Manual 15 Hypo Alpe Adria Bank d d 2 4 2 Payment order overview O Hypo GROUP H Ponet Korisnik 19 01 2010 Help X Exit ALPE ADRIA Last successful logon 19 02 2010 12 53 25 sa PAYMENT ORDER OVERVIEW First page Accounts Selec
28. ge of personal data H POnet Korisnik 19 02 2010 i ORDERINGS WANT TO CHANGE PERSONAL DATA Last successful logon 19 02 2010 14 51 57 First name Last name Street and house number City ZIP code Telephone e mail New data HYPOnet 10000 14 14 nava e mail adresamHYPo hr Please enter only those data in empty fields which should be changed Change af name and last name is possible only by submitting identifying documents in branch of bank The changed address will be used only for sending of notifications statements notification of the Bank change of address for other purposes can be done only upon presenting the identification documents in the branch office When changing the data on your ID document please inform us of the change in the nearest branch office Accept Existing data HrPOnet korisnik Slavonska 6 ZAGREB 10000 hyponet korismnik hypo alpe adria com Cancel You can change all fields when creating this request except the fields First name and Last name Changing of first and last name is only possible by presenting identification documents in the bank branch HYPOnet User Manual 21 Hypo Alpe Adria Bank d d 2 5 4 Ordering overview Orderings can be viewed upon date or status Each payment order has one of the following statuses p Hypo GROUP H POnet Korisnik 19 02 2010 ALPE ADRIA Last successful logon 1
29. he aid of Unique account register JRR of Croatian National Bank HNB Accounts from group 13xxx 14xxx 15xxx are not listed in the JRR Bank of payee fills out automatically when entering Bank identification number BIN into field Account number e g 2500009 is the BIN of Hypo Alpe Adria Bank d d Model enter the belonging model if the payment requires it Reference number enter the belonging reference number if the payment requires it Once the payment order is filled out click on Accept otherwise click on Cancel If you want to save the payment order as template select button Save as template before confirming of payment order and enter template name for your own evidence The payment order can be saved with or without reference number So if you want to Save it click on the empty field at entry of template name under Save credit reference number If you want to create a payment order upon already created template it is enough to click on button Templates which is given within every payment order if templates are existing select the template and click on Select PAYMENTS GENERAL PAYMENT ORDER FOR TRANSFER ORDERER Name and surname Address Slavonska 6 City 10000 Zagreb Account Multi currency current account 3210000150 HRK HYPOnet Korisnik ORDER DETAILS Execution date 19 02 2010 Amount HRK 120 00 Purpose of remittance IRACUN 12 2009 BENEFICIARY Poco 2360000 1500042
30. nd can be changed due to change of exchange rate xchange rate list is applied for buying and selling of foreign currencies up to equivalent value in amount of 150 000 00 HRK larger amounts please agree on exchange rate in branch of bank Picture 9 Order for buying selling of foreign currency HYPOnet User Manual 13 Hypo Alpe Adria Bank d d 2 4 1 3 Internal payment order The internal payment order serves for execution of transactions within the bank The payer field is filled out automatically but data can be changed Choose an account from which you want to pay in the drop down menu Once the payment order is entered and you are sure of sending it click on Accept otherwise push button Cancel If you want to save it as template click on Save as template and enter the template name for the purpose of your own evidence before confirming the payment order H Ponet Korisnik 19 01 2010 Last successful logon 19 02 2010 12 53 25 HYPOGROUP ALPE ADRIA A PAYMENTS First page Accounts Internal payment order for transfer citizen account Credits INTERNAL PAYMENT ORDER FOR TRANSFER CITIZEN ACCOUNT Payments HYPOnet Korisnik Templates Payment order Address Slavonskas entry City 10000 Zagreb Payment order overviews Account Multi currency current account 3210000150 HRK Orderings TRANSFER DATA Funds Date of transfer Reclamations present 19 02
31. ntry Payment order Cay 10000 Zagreb overview Account Multi currency current account 3210000150 HRK Orderings ORDER DETAILS Funds Reclamations Execution date 19 02 2010 Amount HRK 120 00 Other Purpose of remittance RACUN 12 2009 HYPOetTrade BENEFICIARY Information ccount number Name and seat of beneficiary 2360000 1500042308 Complete T MOBILE Bank of beneficiary ZAGREBACKA BANKA D D Model l oi ZAGREB Reference number 5222 111111111 121 credit Save as Template s Save Reference Number template Name Credit 4 Picture 8 General payment order for transfer Payer The data Name and surname Address and City are filled out automatically and can be changed manually if needed HYPOnet User Manual 11 Hypo Alpe Adria Bank d d Account select the account in the drop down menu which should be debited by the bank for the created payment order Payment order details Date of payment marks the payment date of payment order The date can be created up to 14 days in advance Amount in HRK enter amount decimal separator is comma Payment purpose enter the purpose for payment Payee Name and seat of payee you can fill the field automatically by entering the account or manually Account number enter the account and if it an account from group 11xxx and 18xxx choose button on the left Add in order to fill out fields Name and seat of payee automatically by t
32. t important Credits Selected Fund Not Important Payments Date of entry from 21 02 2007 to 22 02 2010 Orderings open Q queue in process e archived Funds Balance overview Show Turnover overview Payment order sh entry Payment ees order Expected Purchase Payment order type mtm Debit account Indi purchase Amount Share Created B d Comment overview Order date Credit account Sale fund Share quantity by Number account Performance sale Reclamations Purchase 3210464690 HRK FE PO016000317 HYPOnet Other 1019615802 29 07 2008 conservative 2 000 00 korisnik Print Purchase a 9j ggg 3210464690 HRK HI balanced JPM015002061 4 HYPOnet orint 1019584618 s korisnik Open order is entered it can be changed deleted sent or printed Queue order is in queue In process order is sent to the bank and can be printed Archived order was processed in the bank and can be printed 2 7 5 Performance overview The investment fund business i e the ratio of invested and earned can be observed through Performance overview In the active part of screen you have to define criteria according to which you want to search A HYpo GROUP HYPOnet Korisnik 22 02 2010 Help X E ALPE ADRIA Last successful logon 22 02 2010 10 49 53 ex PERFORMANCE First page 3 G Selected fund HI cash vi Credits Date of entry from 21 02 2000 to 22
33. t the latest until 3 p m and two 2 working days in advance for HRK and respectively three 3 working days in advance for foreign currencies Click on Accept after entering of ordering and then on Send ordering HYPOnet User Manual 19 Hypo Alpe Adria Bank d d 2 5 1 2 Request for opening and cancelling of standing order H POnet Korisnik 19 02 2010 Last successful logon 19 02 2010 14 31 57 i ORDERINGS Request for Opening of standing order REQUEST FOR OPENING OF STANDING ORDER STANDING ORDER Purpose description Payments within bank instalment payment DEBIT By debiting account Multi currency current account 3210000150 EUR CREDIT eae ao number account Amount Currency OTHER INFORMATION Month of starting cancelling January x Frequency of standing order Monthly Remark for personal register only Standing order can be created at least 8 days before execution maturity Payment order will not be executed if there are no available funds on account day af execution and bank will not assume Charges for execution will be charged by debiting orderer according to Bank decision on charges for services in business with citize Standing order is intended to be used for payment of loans in HAAB Once you have filled out all obligatory fields click on Accept otherwise on Cancel HYPOnet User Manual 20 Hypo Alpe Adria Bank d d 2 5 1 3 Request for chan
34. ted account Multi currency current account 3210000150 EUR All Accounts Credits Account number of receiver Date of entry from 01102 2010 to 19 02 2010 Payment reason Payments Payment order amount from 0 00 Payment order Oin process O archived O old Archive over 90 days to 0 00 entry Payment order Orderings v caa amount E ted z Funds v p ee account buying selling Purpose Name of Created Change Sign Print Delete E Account of of foreign user by Reclamations beneficiary currency Other Internal HYPOetTrade 3210000150 payment 100 00 0 00 PRIJENOS HYPOnet f order 5902 2010 HRK HRK HRK SREDSTAVA Korisnik Change sSign Print Delete Information 3210000150 1210951054 1 General 3210000150 HYPO payment PRIJENOS ALPE HYPOnet Order for 19 02 2010 Drang 153 28 0000 SREDSTAVA ADRia Korisnik Change Sign Print Delete qalas a 1000000013 BANK D D Wihtin the payment order overview payment orders can be viewed as follows Searching upon payment order data that are given in the upper right corner enables searching of payment order upon receiver account payment reason and payment order amount Account number of receiver 50 Payment reason 355 Payment order amount from Searching upon payment order status as follows Open payment order is entered not send to the bank and it still can be changed sent printed or deleted In process payment order s signed and in th
35. tions that form the amount of reservations by using the link to the amount of reserved funds In a similar manner you can view reserved funds by using the link to the reservation amount on the first page HYPOGROUP HYPOnet korisnik 15 09 2010 ALPE ADRIA Last successful logon 15 09 2010 13 15 18 ex BALANCE OVERVIEW First page Date of last Daily Last statemen Characteristics 3200400053 Multi currency current 2 022 74 377 00 00 1 645 74 15 09 2010 HRK account 3210000150 Multi currency current Balance Statements Picture 5 Balance overview i reservation lt HYPOGROUP H POnet Korisnik 15 09 2010 ALPE ADRIA Last successful logon 15 09 2010 13 15 18 fees RESERVATION OVERVIEW First page Reservation list upon account Multi currency current Accounts account 3200408396 HRK eet Total number 2 Characteristics Transaction type Transaction creation date Transaction amount Fee Total Transaction deta Order 15 09 2010 250 00 1 00 251 00 Show Turnover Order 15 09 2010 125 00 1 00 126 00 HYPOnet User Manual Hypo Alpe Adria Bank d d 2 3 3 Account turnover Turnover upon account can be looked over by choosing option Turnover Once you have selected mentioned option enter overview conditions as follows choose an account for which you want to see turnovers in the drop down menu enter the period and turnover type
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