Configuration Manual, d41 Ascom DECT Handset, TD 92641GB
Contents
1. Configuration Manual Ascom d41 DECT Handset TD 92641GB 5 15 Headset configuration 5 16 5 17 A headset is recommended if you frequently use the handset and or want to have both hands free The headset comes in two versions microphone integrated in the cable and microphone on a boom In order to achieve optimal audio quality with the different headset types it is recommended to set the corresponding headset profile The default setting is microphone on a boom which means that the audio is optimized for using a headset with microphone on a boom The headset profile can be changed in the handset menu or in a template Number via PDM IMS2 in Connections gt Headset gt Headset type If the preconfigured headset profiles does not match the headset or the audio performance is bad it is possible to configure a headset profile In PDM IMS2 this is done under Connections gt Headset gt Headset type gt User headset profile When a name has been configured for the profile it will be visible and selectable in the handset menu The following parameters can be set e microphone gain e speaker gain Note Changing these parameters may result in a very high sound level which can cause hearing damage Note Changing these parameters may result in lower sound quality such as noise and echo If the audio problems occur it is noticable for the person listening on the conversation Evaluate carefully before applying Owner2. 2 2 1 Via Chargers Connect a desktop charger DCA or a rack charger CR3 via the Ethernet port to the network The charger is by default configured to connect to the network using DHCP If DHCP is not used in the network connect each charger via USB to a PDM Windows Version and configure a static IP address e Start the IMS2 e Place the handset in a charger that is connected to the IMS2 Client amp 2 IMS2 Figure 2 Configuration of handsets via IMS2 and chargers 2 2 2 Over the air via IP DECT There is no external equipment needed besides IMS2 and IP DECT Please proceed with 3 Installation of Handsets on page 5 Ascom S IP DECT a ES System Client Figure 3 Configuration of handsets via IMS2 and over the air 2010 01 28 Ver D Configuration Manual Ascom d41 DECT Handset TD 92641GB 3 Installation of Handsets 3 1 3 2 This section describes the recommended procedure for installing and configuring handsets There are several ways to install a handset but the procedures described here guarantees simple maintenance of the system It is recommended to use the IMS2 to install and maintain handsets in a large system The reason is that it enables to install upgrade and configure a large amount of handsets simultaneously Another benefit is that the collection of the handsets from the user is not needed They can be maintained while placed in network connect
3. Installation and Operation Manual IMS2 TD 92586GB 2010 01 28 Ver D 15 Configuration Manual Ascom d41 DECT Handset TD 92641GB 5 1 3 Save a handset configuration as a template It is possible to save all settings of a handset as template Please note that this does not include contacts and other personal data The template will only contain configuration data This template can be used as a backup if you want to restore the configuration of the handset at a later stage or as a template that can be applied to a number of handsets 1 Open PDM Windows version or the Device Manager in the IMS2 2 Open the Numbers tab and select the handset you want to save as a template 3 Make a right click and select Use as a template Enter a descriptive name for the template 4 The Edit template window is opened By default all parameters are selected and are saved when clicking on OK If one or more parameters should be excluded remove them by clearing the checkbox next to the parameter Some parameters are user specific If it is decided to apply this type of template to several handsets it is recommended to exclude the following parameters e Owner ID A text string displayed in idle mode The parameter is located directly under Settings e Phone lock PIN code The security code used to unlock the keypad The parameter is located under under Settings gt Locks 5 Click OK 5 1 4 Synchronizing a handset with PDM After
4. identification in the idle display It is possible to add owner identification in standby mode of the handset In a template or Number in PDM IMS2 the parameter is found at Settings gt Owner ID Note It is also possible to configure the Owner ID via the handset menu See User Manual Ascom d41 DECT Handset TD 92582GB Import Contacts It is possible to import a phonebook file that is local phonebook to a handset The phonebook file is a tab separated txt file and contains two items per row number and name The PDM is used to import the phonebook file to the handset See Import Contacts in Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB for more information See also 5 3 Central Phonebook on page 16 and 5 4 Company Phonebook on page 17 2010 01 28 Ver D 21 Configuration Manual Ascom d41 DECT Handset 6 Administration 6 1 Admin Menu Tree TD 92641GB The handset has a hidden menu for system administrators The Admin menu contains e Software and hardware information IPEl and IPDI e DECT link and system information e Centralized Management status e Fault logging e License upgrading menu e Enhanced system menu with ability to alter protection e Factory reset option To activate the Admin Menu enter the Call time screen and press gt lt lt lt The following figure shows the menu tree for the Admin menu in d41 e Device info e DECT info
5. the number of entries that can be saved in the handset and the file may be to big to be uploaded to the handset 5 4 2 Upload a phonebook file 5 5 In PDM go to the devices tab and select device s In the Device menu select Upload phonebook See also Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB or Installation and Operation Manual IMS2 TD 92586GB Call Services Call services is a configurable menu in the handset The purpose of the Call services menu is to provide a user friendly access to system dependent functionality such as absence handling and call diversion The menu is described in User Manual Ascom d41 DECT Handset TD 92582GB Besides the default Call services functions it is possible to define 10 extra system specific Call services by codes The codes can be programmed with pause P and auto disconnection H Both Name and Data must be defined for the option to be displayed Possible values Digits 0 9 P pause H hook The programming of the menu is done with PDM For instructions on how to work with PDM see Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB Using the PDM and the Edit template feature the parameter can be found at Systems gt Common gt Call Services gt General Service X 2010 01 28 Ver D 17 Configuration Manual Ascom d41 DECT Handset TD 92641GB 5 6 5 7 5 8 Note
6. their settings shall be switched between two users follow 4 7 Replacement of handset with the IMS2 on page 11 or 4 8 Replacement of the handset with the PDM Windows Version on page 12 Replacement of handset with the IMS2 Both the old handset and the new handset must be of the same device type d62 or d41 The same extension number is assigned to the new handset Make sure that the old handset is saved in the IMS2 Start the Device Manager in the IMS2 and navigate to the Numbers tab There shall be a tick in the Saved column for the old handset If the handset is not saved insert it into a desktop charger or rack charger connected to IMS2 and perform a save see Installation and Operation Manual IMS2 TD 92586GB If it would be impossible to save the old handset settings stop this replacement procedure Instead unsubscribe the old handset from the PBX register the new handset and follow the instructions for installing a handset see 3 2 Installation of a new Handset on page 5 When the handset is saved unsubscribe the old handset from the PBX The following steps are described in two different scenarios check which one suits the best before proceeding 4 7 1 Data included in a replacement transfer The following data is replaced during a replacement with IMS2 e User parameters including User ID e Contacts entered by the user Note that the following data is not replaced e DECT registration e Call list e Company pho
7. 2010 01 28 Ver D Easy replacement procedure not followed correctly or failure during easy replacement procedure Phone lock is activated The battery level is low The phonebook is not activated or does not respond There is no Voice mail number defined in the handset The parameter Encryption Required is enabled in the handset in combination with 1 Unencrypted base station s and or 2 Unsupported base station s 1 The license key is to short long 2 The license key is not valid TD 92641GB Send the handset for service Enter the required PIN code If the PIN code has been lost enter a new PIN code via the PDM IMS2 or do a factory reset via the PDM IMS2 Charge the handset or replace battery Try again later or if the fault persists do a factory reset via the admin menu or via the PDM IMS2 Note that it may take several minutes for the phonebook to be available if there are many entries in Contacts and or company phonebook Define a Voice mail number via the PDM IMS2 1 Disable the Encryption Required parameter in handset and or 2 Enable the encryption in the base station s and or Note If Ascom s base station s is used the software version must be 3 1 x or greater 3 Use supported base station s Ask your supplier 1 Make sure that the license key consists of 29 digits 2 Generate a valid license using the License Web 25 Configuration Manual A
8. 5 4 2 Upload a phonebook file s cuca aaa 17 5 3 Call Services m ds e oe 17 5 6 lM Calls Menue ae a 18 57 Own Line Settings auseinander leerer 18 5 8 UploadableLanguage e e a a 18 5 9 Clear Lists when inserted in Charger nsneennnenrnnen 19 5 10 Disable Homebase GAP Registration emnneenmeenennennnnnnee 20 5 11 Require Encrypted Base Station enesenesnnnenenenenennnenen nenne 20 5 12 Protect registration from user deletion ennnnnenn 20 5 13 Emergency Call Number ccc ccece cece ee ceeeeeceeeeeceeeeeeeeeeeeteeeeeeieeesneseeetieeeenees 20 514 Audio adj stment dipen aeara aa NA EE Ades Seeder deeds 20 5 15 He adset c nfiguratien ye Bethan A aie ine ee eae 21 5 16 Owner identification in the idle display eeneenmenenn 21 3 1 7 1MBorEGONt EBSa a ol eds 21 6 AdMINIStA ON iii a een adada daian isan gaia annaas 22 6 1 Admin Menu Thee nove eset ul Re sense 22 6 2 Quick Access to the handset s Device Information eennne 23 6 3 Quick Access to the Handset s Input Menus ennnnennnennnnen 23 6 4 LED INGDICAUONS a A As 23 7 Tro bl sh oting cc iii ces 24 AS eee teh a a Mead eel ae aside cai dn tel 24 2 2 DISplayaIMMOnMatlOM ct fet ed AS ota en ati a o o rl e a kad 24 8 Related Docu Mei e ne n 26 9 DOCUMENT History coi id 26 AAA dedencetcsatzesstentsnchatsstecsesueecdudceesve
9. CT Handset TD 92641GB If the handset is not saved insert it into a desktop charger or rack charger connected to the PDM and perform a save Note If it would be impossible to save the old handset settings stop this replacement procedure Instead register the new handset and follow the instructions for installing a handset see 3 2 Installation of a new Handset on page 5 The following steps are described in two different scenarios check which one suits the best before proceeding 4 8 1 Handset replacement with Win PDM Scenario 1 Subscribe the new handset with the same extension number as the old handset During the subscription procedure the PDM identity User ID will automatically be set to be the same as the extension number Note The User ID can be viewed by navigating to the menu Admin menu gt Device info gt User ID 1 Insert the new handset into a desktop charger or rack charger connected to the PDM 2 A pop up dialogue appears asking the user to decide whether to use the Number settings in PDM or the Number settings in the device Select PDM The handset will automatically be synchronized and all data and parameter settings will be transferred to the new handset The synchronization will take a while if the Contacts in the original handset contains a large number of contacts Note If subscribing towards an IP DECT system the IP DECT software version must be 3 1 X or higher If not use Scenario 2 Note The han
10. DI are the same and either can be used for network subscription If one handset is replaced with another using the Easy replacement procedure the IPDI will be exchanged and IPEI and IPDI will no longer be the same If the IPEI and the IPDI differ the IPDI shall be used for network subscription OTA Over The Air PBX Private Branch Exchange Telephone system within an enterprise that switches calls between local lines and allows all users to share a certain number of external lines PDM Portable Device Manager An application running on a PC for management of portable devices charging racks etc Unite Generic term for messaging system that unites different systems for example System 900 System 9d and teleCARE M User ID User ID identifies the set of user parameters possible to save and administrate via PDM It can be moved together with user parameters between handsets It is normally set automatically at DECT subscription to be equal to call number 2010 01 28 Ver D 1 Configuration Manual Ascom d41 DECT Handset 1 2 Functionality matrix TD 92641GB The following matrix shows which functionality that can be used by the different product licenses Basic and Advanced and requires settings via PDM Company phonebook Central phonebook Voice mail access Base station encryption Upload language Clear lists in charger Centralized management Upgradable to Advanced 1 This is a system dependent feature 2 Requi
11. Device Manager PDM Windows Version TD 92325GB Clear Lists when inserted in Charger The handset can be configured to clear lists when placed in a charger The following call lists will then be cleared e Call list e Missed calls Using the PDM and the Edit template feature the parameter can be found at Connections gt In_Charger gt Clear_Lists_In_Charger in a template or parameter definition file def The default setting for Clear list in charger is Off The feature is activated by changing the parameter value to On When the feature is enabled the lists are cleared when the handset is placed in the charger 2010 01 28 Ver D 19 Configuration Manual Ascom d41 DECT Handset TD 92641GB 5 10 5 11 5 12 5 13 5 14 Disable Homebase GAP Registration When the feature is enabled it is not possible to register to a home base Using the Edit template feature in the PDM the parameter can be found at Systems gt Home_Base_Subscription The parameter shall be set to Enable for registration of a new base station The default value is Disable Require Encrypted Base Station The handset can be configured to establish calls via encrypted base stations only This is used to avoid snooping in the telephony network Requirements e The encryption is enabled in the base station See corresponding manual for the base station e If Ascom s base station is used the software version must be 3 1 x
12. Open the PDM Windows version or the Device Manager in the IMS2 2 Select the Templates tab and open the menu Template gt New The Create Template window is opened 3 Select the device d41 and parameter version that matches the software version installed on the handset Give the template a descriptive name The parameters that are not part of the template will be left unchanged on the handset The parameter version of an installed handset is visible under the Numbers tab or the Devices tab 4 Select the checkbox of each parameter that you want to be part of this template and enter the proper value 5 Click OK to save your template 5 1 2 Apply a template 1 Open the PDM Windows Version or the Device Manager in the IMS2 2 Open the Numbers tab and select the handsets you want to apply the template to 3 Make a right click and select Run template Only templates with a parameters version matching the selected handsets will be shown Select the template you want to apply and click OK 4 The template is applied The number of parameters in the template will affect the time it takes to apply the template to the selected handsets When looking at a handset under the Numbers tab the column Last run template will show the name of the most recently applied template Note It is also possible to apply a template on several handsets of the same device type d41 simultaneously using the Baseline function in the IMS2 See
13. PDM has an internet connection to the License Server 1 4 4 2 Place the handset in a charger connected to the PDM First time the handset logs on the PDM the license key will automatically be downloaded to the handset go to step 3 If the handset has been logged on to the PDM before no automatic check for licenses will be done The PDM and License Server must be synchronized as follows e Open the PDM Windows Version e Select the Licenses tab e Right click the handset in the list e Select Refresh The license key will now be downloaded to the handset The handset will be restarted See also 4 3 View licenses of handset on page 8 for viewing the handset s license option s License upgrade using import export Use this option if the PDM has no internet connection to the License Server A device information file XML must first be exported from the PDM and then imported to the License Web 1 2 4 4 3 Place the handset in a charger connected to the PDM Open the PDM Windows Version e Select the Licences tab e Right click the handset s in the list e Select Export e Save the file on a computer with internet connection to access the License Web later on Access the License Web by entering the address https ascom ws com licenses in a browser The License Web is used for e Importing the device information file e Viewing Purchasing the license s for the handset s e Downloading the license
14. TD 92641GB Configuration Manual Ascom d41 DECT Handset 2010 01 28 Ver D Configuration Manual Ascom d41 DECT Handset TD 92641GB Contents Ai INTrOUCHON aiii ii id 1 1 1 Abbreviations and Glossary SAA ee ee tee 1 112 Functionality MATIX reina 2 2 Getting started with Configuration of the d41 Handset ueuussunennnnnnnnnnnnnennnnns 3 231 PDM Windows Version 3 DPMS 2 RER Rieger pie een 3 2 2 TVi Chargers usedne nene et uhh leant un ten 4 2 2 2 Over the air via IP DECT 2 00c2nsensnnsensnennnsnnnennnnennnnnennnnnnnnnnennnnennnn 4 3 Installation f Handsets uanu een anna 5 3 1 Preparing PDM Windows Version or IMS2 for handling of d41 5 3 2 Installation of a Mew Handset nenn anna a 5 3 2 1 Handset installation Scenario 1 Recommended 6 3 2 2 Handset installation Scenario 2 ooooooonocononocononanonononononononononononononnnnnnnnnnnnos 6 4 Maintenance Sc ene ea a SRR ERS 8 2 11DEfinitions 2er tata tea 8 4 2 Upgrade handset software nnnesneenenneennnennnnnernnennnerneennne 8 4 3 View licenses of handset ennenennmennnenmennneennenernernen 8 4 4 Upgrade handset by license 2400cnssnsnenensnnnennnnnnnnnnennnnonnnnnennnnnnnnn 8 4 4 1 Automatic license upgrade 00nesnnnneensnnnnnnnenennnennnnnnen en 9 4 4 2 License upgrade using import export eneenmenennenenenenennnennnn
15. Your supplier may have a template example that will configure the call services menu for the PBX In Call Menu In Call Menu is a configurable menu in the handset The purpose of the In Call Menu is to provide a user friendly access to system dependent functionality during a call such as e Start a new call during a conversation e Switch between calls e End a call e Transfer a call e Transfer to a new call e Make a conference call e Activate call back e Sending call waiting The menu is described in User Manual Ascom d41 DECT Handset TD 92582GB The programming of the menu is done with PDM For instructions on how to work with PDM see Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB Ask your supplier for example templates that will configure the in call menu for your PBX Own Line Settings Use the own line settings when it is desired to use the same phonebook in different systems and in different countries The own line settings enables e Calling numbers stored with a sign for the international access code The same phonebook can be used in different countries e Recognizing incoming internal or external calls as numbers stored on international format in the phonebook The same phonebook can be used in different systems In order for this feature to work numbers must be stored in the phonebook in international format with a sign for the international access code A
16. aRlistsern ar era 19 Company Phonebook 17 E Emergency Call Number 20 F Factory reset Irei eetan etae 10 H Hardware version 23 Headset configuration 0 21 I Import CONTACTS ceee 21 IMS En ee ein 1 Gall Men rennen 18 Installation taken 5 IPD ie thet ooh E 1 23 E a nes rue 1 23 L LED inGiGatiOns ass era na 23 License upgrade 8 O Overthe alocoooocccnonoccccccooonnnnnononnnonnnon nnnnnnnnos 4 Own Line Settings 18 Owner identification nee 21 P A E ll ta he 1 Protect registration aiio a aani 20 R Replacement eeneennenennnnnn 11 S Software version ccoooccconoccconoccnononcnonnnnnnnnnnnos 23 2010 01 28 Ver D TD 92641GB 27
17. age 10 1 Enter the Admin Menu see 6 Administration on page 22 2 Select Frequency band and select the desired band e LA Latin America 1910 1930 MHz e Brazil 1910 1920 MHz Restart the handset 4 Register the handset The frequency band option will no longer be available Note The selection is persistent and will stand a factory reset 2010 01 28 Ver D 14 Configuration Manual Ascom d41 DECT Handset TD 92641GB 5 Handset Configuration 5 1 Note This chapter describes settings in parameter definition files def These files are regularly updated and settings may change slightly For example On to Enable or a parameter can be moved to another directory Configure a Handset with a Template It is possible to select a handset in the PDM and directly change one or more configuration parameters By using a template the same configuration can easily be applied to many handsets simultaneously Templates are also an efficient way to give good control over which changes that are applied to each handset Templates enables configuration of all aspects of a handset from sound volume to keypad shortcuts Your supplier can provide example templates for different PBX s The handset will have full functionality towards the PBX even without such a template By using such a template though the handset will be customized for that PBX with menu options for PBX specific functions such as Callback 5 1 1 Create a template 1
18. ble to upgrade several handsets of the same device type d41 simultaneously using the Baseline function in the IMS2 See Installation and Operation Manual IMS2 TD 92586GB View licenses of handset The license s of a handset can be viewed as follows e In idle mode press 34 and select License or e View the license s via the Admin menu in the handset see 6 1 Admin Menu Tree on page 22 or e Inthe PDM select the License tab and select handset in the list In the bottom of the work area the license options of the device are listed and whether the options are enabled or not Upgrade handset by license Note It is recommended to read the Function Description Product Licensing Overview TD 92677GB before reading this section The document describes how to view current license s purchase license s and the technical solution of the upgrading alternatives described below It is possible to upgrade a d41 Basic to a d41 Advanced by adding a procuct license There are three alternatives for upgrading a handset e Automatic upgrade see 4 4 1 Automatic license upgrade on page 9 e License upgrade using import export see 4 4 2 License upgrade using import export on page 9 e Manual upgrade see 4 4 3 Manual license upgrade on page 9 2010 01 28 Ver D 8 Configuration Manual Ascom d41 DECT Handset TD 92641GB Note A handset can be re licensed up to 99 times 4 4 1 Automatic license upgrade Use this option if the
19. cement with IMS2 Scenario 2 4 8 1 Make a note of the IPDI of the new handset It is found by pressing 06 on the handset 2 Insert the new handset into a desktop charger or rack charger connected to the IMS2 and navigate to the Numbers tab in the Device Manager in IMS2 3 Select the old handset in the list and make a right click Click Associate with device Select the device with an IPDI that matches your new handset from the list that appears The new handset is automatically synchronized and all data and parameter settings will be transferred to the new handset The synchronization will take a while if the Contacts in the original handset contains a large number of contacts 4 Subscribe the new handset Replacement of the handset with the PDM Windows Version To see which data that is replaced during this process see 4 7 1 Data included in a replacement transfer on page 11 Both the old handset and the new handset must be of the same device type d62 or d41 The same extension number is assigned to the new handset The new handset should not be subscribed towards the PBX yet 1 Perform a factory reset see 4 5 Perform a Factory reset on page 10 if the new handset has been previously used 2 Make sure that the old handset is saved in the PDM by starting PDM and navigating to the Numbers tab There shall be a tick in the Saved column for the old handset 2010 01 28 Ver D 12 Configuration Manual Ascom d41 DE
20. cetzu A sesceeetsaceyes 27 2010 01 28 Ver D Configuration Manual Ascom d41 DECT Handset TD 92641GB 1 Introduction 1 1 This document is a guide for installing configuring and maintaining functionality of the d41 handsets The d41 can be used straight away in your system but it is highly recommended to install the Portable Device Manager PDM Windows Version or the Integrated Wireless Messaging and Services application IMS2 This enables customization of the behaviour of the handset to suite each user profile and the specific PBX used in the system The PDM Windows Version is aimed for smaller sites where the handsets are within reach The IMS2 makes it possible to administrate the handsets centrally via a web interface without the need to collect the handsets It is recommended that the reader has basic knowledge of the Ascom system and basic knowledge of subscribing handsets to the PBX Abbreviations and Glossary DECT Digital Enhanced Cordless Telecommunications global standard for cordless telephony IMS Integrated Wireless Messaging and Services An application running on an ELISE module that enables wireless services to and from portable devices and chargers IPDI International Portable DAM Identity DAM DECT Authentication Module See IPEI for more information IPEI International Portable Equipment Identity IPEVIPDI is needed to enable network subscription of the handset At delivery of the handset IPEl and IP
21. cifically for each PBX subscription on the handset and is accessed from Systems gt System x gt PBX Settings gt Numbers System x is replaced with the subscription System A System H that is configured Company Phonebook It is possible to create a phonebook that is administered centrally and uploaded to the handset from PDM If this feature is used entries from Contacts and Company Phonebook are merged The Company Phonebook entries are locked and cannot be edited in the handset 5 4 1 Create a phonebook file The phonebook file cpb is normally created from an Excel file using a script to extract the information and create to the phonebook file cpb The Excel file Company Phonebook xls is delivered from your supplier The format of the rows in the phonebook file is lt Name gt lt tab gt lt phone number gt lt carriage return gt follwed by additional rows for each entry The handset supports a maximum length of 24 characters in each field additional characters are truncated when the phonebook file is created The following characters are accepted in the handset number field in the phonebook file but are ignored when the phonebook file is created and space Phonebook files created for OfficeM may be used but an additional field may be included after the phone number field in the file The information in this field is ignored in the handset from the user point of view The extra information limits
22. dset to be installed must not have any previous valid registrations Unsubscribe handset or use Scenario 2 4 8 2 Handset replacement with Win PDM Scenario 2 1 Insert the new handset into a desktop charger or rack charger connected to the PDM 2 A pop up will be displayed Select the option Associate with number Follow the instructions and select the number of the old handset see Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB The handset will automatically be synchronized and all data and parameter settings will be transferred to the new handset The synchronization will take a while if the Contacts in the original handset contains a large number of contacts 3 Subscribe the new handset 4 9 Brazil or other Latin America countries DECT frequency configuration Note This chapter is only applicable if the handset is used in Brazil or other Latin American countries In order to change the operating frequency band the following preconditions must be fulfilled 2010 01 28 Ver D 13 Configuration Manual Ascom d41 DECT Handset TD 92641GB e The frequency set to Not initiated This can be checked by entering the Admin menu see 6 Administration on page 22 follow the path Admin menu gt Device info gt Hardware Scroll down to Frequency band e The handset must not have a DECT registration If it already has perform a Factory reset see 4 5 Perform a Factory reset on p
23. e Centr Management e Enter license key gt e Logging e System e Frequency band e Factory Reset gt FE e Software gt Back e Hardware e PEIAPDI gt e User ID e e Link gt e Back E System e Back e No of events gt Select e Restart reason gt e Back e Change system gt e Automatically e System A e Subscribe gt e Next gt e Next e Back e Clear e Back e Unsubscribe gt Select E e Back e Rename system gt e System A gt e Edit gt e Save e Back e Clear e Back e Priority e System A gt e Edit gt e Save e Back e Clear e Back e Protection gt e System A gt e Change e Back e Select e Back e Yes e No Figure 4 Admin Menu in d41 Other menues are described in User Manual Ascom d41 DECT Handset TD 92582GB 2010 01 28 Ver D 22 Configuration Manual Ascom d41 DECT Handset TD 92641GB 6 2 Quick Access to the handset s Device Information For quick access to device information short codes can be used in idle mode To display this information enter the following codes in the handset Information Code Software version 34 Hardware version 34 IPEI 34 or 06 IPDI 34 or 06 User ID 34 6 3 Quick Access to the Handset s Input Menus For quick access to the handset s menus fo
24. ed desktop chargers DCA on the users desks Network connected rack chargers CR3 can also be used or over the air in the case of IP DECT The PDM Windows Version enables administration of handsets inserted in a Desktop Charger DC4 or Rack Charger CR3 connected via USB to the administrator s computer For PDM see Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB or Installation and Operation Manual IMS2 TD 92586GB Preparing PDM Windows Version or IMS2 for handling of d41 If the parameter definition file def file for the handset is not present in the PDM Windows Version or IMS2 it can be added by following the procedure below The parameter definition file and software files are delivered as a package file with the extension pkg Note that template files tpl may also be included in a package file 1 Open the PDM Windows Version or the IMS2 2 In the File menu select Import gt Packages 3 Select the package and click OK The package will imported and the files will be created one definition file with the extension def and one software file with the extension bin Template files may also be created File extensions are further explained in an appendix in Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB and Installation and Operation Manual IMS2 TD 92586GB Installation of a new Handset The installation basically contains th
25. eplacement of handset with the IMS2 on page 11 for information on how to move user parameters and contacts to another handset Perform a Factory reset When a factory reset is done on a handset all configuration settings will be restored to default values PBX subscriptions will be removed and all data are removed This includes contacts messages etc The software will be left intact Factory reset is activated from the Admin menu See chapter 6 1 Admin Menu Tree on page 22 to see how to activate the Admin menu and figure 4 on page 22 to see where in the menu to find Factory reset After a factory reset follow the steps under 3 2 Installation of a new Handset on page 5 2010 01 28 Ver D 10 Configuration Manual Ascom d41 DECT Handset TD 92641GB 4 6 4 7 Replacement procedure choice guide Depending on situation two different replacement procedures can be chosen replacement via PDM IMS2 and Easy Replacement Use the following list as a guide to choose which procedure to use e f a handset needs to be replaced due to for example a broken display see User Manual Ascom d41 DECT Handset TD 92582GB e If the electrical connection is damaged it might not be possible to follow the Easy Replacement procedure Depending on fault it might work to do a replacement via PDM IMS2 see 4 7 Replacement of handset with the IMS2 on page 11 or 4 8 Replacement of the handset with the PDM Windows Version on page 12 e f two handsets and
26. file containing the license key s for the handset s See the online help on the License Web or Function Description Product Licensing Overview TD 92677GB for information on how to use the License Web When the license file XML containing the license key s has been downloaded from the License Web select File gt Import gt Licences in the PDM to import the file When the file is imported the license key s is dowloaded to the handset s and the handset will be restarted See also 4 3 View licenses of handset on page 8 for viewing the handset s license option s Manual license upgrade Use this option if the serial numbers of the devices cannot be exported to a file due to a PDM is not in use The serial number s must be manually entered in the License Web to get the corresponding license key for the handset The license key must also be manually entered in the handset See the online help on the License Web or the Function Description Product Licensing Overview TD 92677GB for information on how to get a license key 2010 01 28 Ver D Configuration Manual Ascom d41 DECT Handset TD 92641GB Note If several handsets shall be upgraded it is recommended to use 4 4 2 License upgrade using import export on page 9 The license key is added via the Admin menu in the handset see 6 1 Admin Menu Tree on page 22 for information on how to activate the Admin menu Note It is also possible to press 35 in idle mode for quick acce
27. installing and saving a handset it will be synchronized each time it is connected to the PDM The synchronization transfers parameter changes between the handset and the PDM and vice versa as follows e If a parameter has been changed in the handset it will be transferred to the PDM IMS2 e lf a parameter has been changed in the PDM IMS2 while the telehone was disconnected it will be transferred to the handset If the same parameter has been changed in both the PDM IMS2 and the handset the value in PDM IMS2 will be transferred to the handset 5 2 Voice Mail In some systems it is needed to assign the handset number of the Voice Mail service The parameter can be set specifically for each PBX subscription on the handset and is accessed from Systems gt System x gt PBX Settings gt Numbers System x is replaced with the subscription System A System H that is configured 5 3 Central Phonebook If the system is equipped with a messaging server with a phonebook service the Central Phonebook on that server can be accessed from the handset The number to be used is set to default 999999 It can be changed by editing parameters in a Number or a template If the system is not equipped with a Central Phonebook this menu option can be removed from the handset by entering an empty value for the corresponding parameter 2010 01 28 Ver D 16 Configuration Manual Ascom d41 DECT Handset TD 92641GB 5 4 The parameter can be set spe
28. lso the Own Line parameters must be configured via PDM IMS2 For instructions on how to work with PDM IMS2 see Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB or Installation and Operation Manual IMS2 TD 92586GB Uploadable Language It is possible to upload one additional language to the handset The language file is generated via an Excel file The Excel file used to generate language files is delivered from your supplier Note If another language file is uploaded the first additional language is overwritten 2010 01 28 Ver D 18 Configuration Manual Ascom d41 DECT Handset TD 92641GB 5 9 Certain special characters are allowed when generating the language file see information in the Excel file To upload an additional language the PDM or IMS2 is used go to the devices tab and select device s In the Device menu select Upload language A parameter can be altered to match the uploaded language The parameter controls e The characters available for text input e The sort order in the phonebook This parameter is only used when Language is set The Parameter can be found in the Settings folder Note It is also possible to upload additional language on several handsets of the same device type d41 simultaneously using the Baseline function in the IMS2 See Installation and Operation Manual IMS2 TD 92586GB See also Installation and Operation Manual Portable
29. m 2010 01 28 Ver D 6 Configuration Manual Ascom d41 DECT Handset TD 92641GB 2 Subscribe the handset towards the DECT system The subscription procedure is described in User Manual Ascom d41 DECT Handset TD 92582GB In order to easily identify the handset both the IPDI and the User ID are shown in the handset when initiating the subscription procedure 2010 01 28 Ver D Configuration Manual Ascom d41 DECT Handset TD 92641GB 4 Maintenance 4 1 4 2 4 3 4 4 Definitions In the replacement descriptions the handsets are defined as e old handset is the handset to be replaced possibly damaged but still working e new handset is the replacement handset that will get the settings used in the old handset Upgrade handset software It is possible to upgrade or reinstall the software on a handset When upgrading the software of the handset any data for example call list may be deleted See also Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB or Installation and Operation Manual IMS2 TD 92586GB 1 Open the PDM Windows Version or the Device Manager in the IMS2 Open the Devices tab and select the handset you want to upgrade reinstall Make a right click and click Upgrade software BR WN A list of software files with a bin extension will be presented under Available software Select the desired software file and click OK Note It is also possi
30. n be viewed by navigating to the menu Admin menu gt Device info gt User ID To find the Admin menu see 6 1 Admin Menu Tree on page 22 See also examples of handset configurations that can be made in chapter 5 Handset Configuration on page 15 3 2 2 Handset installation Scenario 2 Create an identity Note The handset may not have a User ID If a User ID exists it can be removed by performing a facory reset see 4 5 Perform a Factory reset on page 10 In addition a valid def file for the handset has been imported to the PDM IMS2 1 Insert the handset in a desktop charger or rack charger connected to PDM IMS2 2 In PDIWIMS2 navigate to the Devices tab and locate the handset in the list of devices The handset is identified by finding the IPDI of the handset in the Device ID column 3 Select the handset make a right click select Assign number and preferably enter the extension number for the handset The number that is assigned must not be present under the Numbers tab If this is the case it is recommended to delete the number before Assign number is performed The User ID can be viewed in the handset by navigating to the menu Admin menu gt Device info gt User ID See also examples of handset configurations that can be made in chapter 5 Handset Configuration on page 15 Subscribe the handset 1 Assign an extension number in the DECT system for the handset See the corresponding manual for the DECT syste
31. nebook e Downloaded Language e Licenses 1 A handset s product license that is d41 Advanced can be moved to a d41 Basic using the Move license function in the IMS2 2010 01 28 Ver D 11 Configuration Manual Ascom d41 DECT Handset TD 92641GB 4 7 2 Handset replacement with IMS2 Scenario 1 Note If the handset shall be subscribed towards an IP DECT system the IP DECT software version must be 3 1 X or higher If that is not the case use Scenario 2 Note The handset to be installed must not have any previous valid registrations If it has a valid registration unsubscribe the handset or use Scenario 2 1 Subscribe the new handset with the same extension number as the old handset During the subscription procedure the IMS2 identity User ID will automatically be set to be the same as the extension number Note The User ID can be viewed in the handset by navigating to the menu Admin menu gt Device info gt User ID 2 Insert the handset into a desktop charger or rack charger connected to IMS2 not needed if an over the air connection is used Navigate to the Numbers tab in IMS2 Device Manager The new handset now has the same User ID as the old handset It will automatically be synchronized and data and parameter settings from the old handset will be transferred to the new handset The synchronization will take a while if the Contacts in the original handset contains a large number of contacts 4 7 3 Handset repla
32. nn een 9 4 4 3 Manual license upgrade nenne ia een 9 4 4 4 Move license ana anne ein tn Bank hp 10 A rn ent nr ee eher ihre er ee ee 10 4 6 Replacement procedure choice guide sesnessnsnnnennennenenneenan 11 4 7 Replacement of handset with the IMS2 eeeennennensennnnn 11 4 7 1 Data included in a replacement transfer enennennn 11 4 7 2 Handset replacement with IMS2 Scenario 1 ncnnnennnnnenen 12 4 7 3 Handset replacement with IMS2 Scenario 2 nennen 12 4 8 Replacement of the handset with the PDM Windows Version 0 12 4 8 1 Handset replacement with Win PDM Scenario 1 13 4 8 2 Handset replacement with Win PDM Scenario 2 13 4 9 Brazil or other Latin America countries DECT frequency configuration 13 5 Handset Configuration u ei lea 15 5 1 Configure a Handset with a Template nennnnmemnnenneennn 15 5 1 1 Create a template un ai ae cine 15 5 1 2 Apply a template aras 15 5 1 3 Save a handset configuration as a template 16 2010 01 28 Ver D Configuration Manual Ascom dat DECT Handset PAN 5 1 4 Synchronizing a handset with PDM neenenneennnnnen 16 5 2 VOICE Mail a deeds nial dur fhe ena are 16 5 3 CentraliPhOMeDOOK eis 4A a o NA e ed 16 54 Company PROMCDOOK ur anal Mae eg eg ied Dee peat eal 17 5 4 1 Creat eia phonebook u rn 17
33. or greater e The handset software version must be 2 9 7 or greater Using the Edit template feature in the PDM the parameter can be found at Systems gt Encryption required When the parameter is set to Yes it is only possible to establish calls via encrypted base stations The default value is No Protect registration from user deletion It is possible to protect or unprotect a registration from deletion via the handset menu by altering the parameter Protected flag In a template Number in PDM IMS2 the parameter is found at Systems gt System X gt Registration data Emergency Call Number This is a phone number for emergency calls It is always possible to call this number regardless of whether phone lock or key lock are active or not The Parameter is found in a template Number in PDM IMS2 in the Settings folder Audio adjustment It is possible to adjust the side tone level i e how much of the speakers voice that is fed back to the speaker The side tone level is set via PDM by adjusting the parameter Audio gt Normal gt Normal side tone adjustment The parameter affects the normal mode i e not wired headset not Bluetooth headset and not the handsfree loudspeaking mode For configuration of headset audio see 5 15 Headset configuration on page 21 Note Changing this parameter may result in lower sound quality and high sound level Evaluate carefully before applying 2010 01 28 Ver D 20
34. r entering data short codes can be used in idle mode Menu Code Enter license key 35 6 4 LED indications The following table shows the LED indications that are used for d41 LED indication Description None Switched off Green fixed Handset fully charged and in charger Green flashing Switched on but not in charger Orange fixed Charging Orange flashing 1 000 ms on 1 000 Software download ms off Red fixed Software error Service needed 2010 01 28 Ver D 23 Configuration Manual Ascom d41 DECT Handset 7 Troubleshooting TD 92641GB This section contains information on how to solve common operational problems and information on warnings you may receive Go through the following lists if you encounter any problems If this checklist does not solve the problem contact the system administrator If other users have similar problems there may be a system error 7 1 Fault Symptoms If any of the following Fault Symptoms occur follow the instructions below Fault Probable cause The display stays dark Low battery level or faulty handset There is no ring signal Ringer off icon is on or ringer volume is set to silent or faulty handset 7 2 Display Information Action or comment Charge the battery If the handset does not work after charging contact the system administrator Press and hold the Mute key or increase volume Settings gt Sound amp Alerts gt Volume or contact
35. ree steps e Subscription towards the DECT system needed to be able to make calls and send messages Mandatory e Create an identity for the handset in the PDM needed to be able to configure the behaviour of the handset and take backups of the handset configuration Recommended e Configure the handset using PDM customize the behaviour of the handset to suite each user profile and the specific PBX used in the system Recommended The installation is described in two different scenarios see below Before starting check which scenario that suits best 2010 01 28 Ver D 5 Configuration Manual Ascom d41 DECT Handset TD 92641GB 3 2 1 Handset installation Scenario 1 Recommended Note If the handset shall be subscribed towards an IP DECT system the IP DECT software version must be 3 1 X or higher If that is not the case use Scenario 2 Note The handset to be installed must not have any previous valid registrations If it has a valid registration unsubscribe the handset or use Scenario 2 Subscribe and create an identity 1 Assign an extension number in the DECT system for the handset See the corresponding manual for the DECT system 2 Subscribe the handset towards the DECT system The subscription procedure is described in User Manual Ascom d41 DECT Handset TD 92582GB During the subscription procedure the Number in PDM IMS2 will automatically be set to be the same as the extension number Note The User ID ca
36. res a product license 2010 01 28 Ver D Basic Yes Yes Yes Yes Yes Yes No Yes Advanced Yes Yes Yes Yes Yes Yes Yes No Configuration Manual Ascom d41 DECT Handset TD 92641GB 2 Getting started with Configuration of the d41 Handset 2 1 2 2 It is possible to configure the d41 Handset by inserting it into a desktop charger DC4 or rack charger CR3 The charger is connected via USB or ethernet to the PDM Windows Version or the IMS2 In the case of IP DECT it is possible to configure the d41 over the air This chapter describes how to configure handsets in three different system setups e with PDM Windows Version e with IMS2 via chargers e with IMS2 over the air PDM Windows Version The Windows Version is run on a PC The handset is configured via PDM Windows Version as follows e Connect a desktop charger DC4 or a rack charger CR3 via USB to the computer running PDM e Start PDM e Place the handset in this charger which shall be connected to PDM For instructions on how to use PDM Windows Version see Installation and Operation Manual Portable Device Manager PDM Windows Version TD 92325GB Figure 1 Configuration of handsets via PDM Windows Version IMS2 The IMS2 is run on an ELISE2 module For instructions on how to use the IMS2 see Installation and Operation Manual IMS2 TD 92586GB 2010 01 28 Ver D 3 Configuration Manual TD 92641GB Ascom d41 DECT Handset
37. scom d41 DECT Handset 8 Related Documents Data Sheet Ascom d41 DECT Handset Advanced Data Sheet Ascom d41 DECT Handset Basic User Manual Ascom d41 DECT Handset Function Description Product Licensing Overview Quick Reference Guide Ascom d41 TD 92641GB TD 92445GB TD 92620GB TD 92582GB TD 92677GB TD 92583GB Installation and Operation Manual Portable Device Manager PDM Windows Version Installation and Operation Manual IMS2 9 Document History TD 92325GB TD 92586GB For details see change bars in the document Version Date Description A 2009 02 10 First released version B 2009 04 07 Updated for over the air connection C 2009 12 15 Chapter Easy Replacement moved to the User Manual Chapter 6 4 LED indications on page 23 Easy Replacement issues moved to the User Manual 7 Troubleshooting on page 24 Easy Replacement issues moved to the User Manual 7 3 LED Error Indications moved to the User Manual See changes bars for more information D 2010 01 28 7 2 Functionality matrix updated See change bars for more information Chapter 7 3 Error Messages in PDM moved to Installation and Operation Manual for PDM Windows version 92325GB 2010 01 28 Ver D 26 Configuration Manual Ascom d41 DECT Handset Index A AMIA Melisa stent cabida 22 Audio adjustment enee 20 C G llservices a a A RAS 17 Central Phonebook nennen 16 ElBA
38. ss to the Enter license key menu 1 Press the soft key Menu Select Calls Select Admin menu Select Enter license key n BR WN Enter the license key without any spaces between the digits 6 Press OK If the license key is valid a dialog window License key accepted is shown The handset will now be restarted 4 4 4 Move License 4 5 Note This feature requires IMS2 that supports the move license feature and a connection to the license server It is possible to move a license from one device to another device of the same device type d41 A move license command can only be done to an unlicensed handset of a device type supporting licensing that is d41 Basic An example of when to use the Move licence command is when there is an unused d41 Basicand a d41 Advanced with a broken display Use the Move licence command to move the Advanced licence to the d41 Basic which becomes a d41 Advanced Then the broken handset which is now a d41 Basic can be sent for service 1 Select the Licences tab 2 Select the device whose licence shall be moved The selected row is highlighted 3 In the Licence menu select Move licence or right click and select Move licence The Move licence window appears 4 Select the device that shall receive the licence Click OK If no devices are shown in the Move licence window there are no devices that are selectable to move the licence to See also 4 7 R
39. the system administrator The following error messages can be shown in the handset display Display shows Probable cause No access The handset is in range but has no access rights No System The handset is out of The handset beeps once a coverage minute with a low tone or faulty handset followed by a high tone during max 30 minutes If the vibrator is enabled it vibrates after the last beep SERVICE NEEDED Faulty handset Parameters corrupt Note This display message is only shown in English 2010 01 28 Ver D Action or comment Switch off the handset and then switch it on again If this does not work contact the system administrator The beeps can be stopped with the mute button Then go into range Note When re entering the coverage area it can take a couple of minutes before the handset automatically has registered into the system If this does not work contact the system administrator Select the reset option on the middle soft key and upgrade the handset s software to version 3 0 0 or greater If this is not available or the problem persists send the handset for service 24 Configuration Manual Ascom d41 DECT Handset SERVICE NEEDED Invalid IPDI Note This display message is only shown in English Enter PIN code Battery low charge now Phonebook is not available at the moment Voice mail number not defined Could not encrypt connection License key not accepted
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