TTP-2410MT/ TTP-346MT/ TTP-644MT Series SERVICE MANUAL
Contents
1. 2 Gapsensoremiter Emmer ofi 4 3 4 AV Emitter off 9 Black mark sensor emiter 43 440 Emiter off 4 3 4 AV Emitter off sensor receiver NORA OI GPIO with multi interface board Q QUO g 3 j x ie ra s E hh d a dn L 3 E 100020 EA 7 2 power and control signal connector 8 Centronics port connector 1 4 Centronics port FPC connector 2 2 Interface Pin Configuration RS 232C CONFIGURATION USB Centronics Pin SPP Mode Nibble In Out low on this line indicates that there are valid data at the host When this pin is de asserted the ve xod clock edge should be used to shift the data into the device 2 9 Data 0 7 NA n Data Bus Single directional A low on this line indicates that there are valid data at the Device When this pin is de asserted the ve clock edge should be used to shift the data into the When in reverse direction a high indicates data while a low indicates a command cycle In forward direction it functions as PtrBusy __ es _1_____ 13 Out Extensibility flag A low set by the device indicates that the reverse 32 Error Fault N A Out data is available Ethernet GPIO ND IO 1 FO 2 DI 3 E 4 Br 5 GPI 4 6 ATO 7 ND IO 8 ver 9 3DO 2 10 GPO 2 11 4 12 G2. 25 3 10 Replacing the Ribbon Rewind Spindle 27 3 11 Cutter Module Installation Option ss 28 3 12 Peel off Kit Installation Option eere eere 29 3 13 Internal Rewinding Kit Installation Option 34 3 14 Replacing the Cutter Driver IC Board Option 37 4 TROUBLESHOOTING d ee cisco acusa vaya aspe de ve cu suae CE ARE ipod Fe EE cu 39 41 Common Pi s eset eire euet eie es ag vao Feed va eeu eua leere e eva Frust vu P vele eee 39 4 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 43 4 3 Adjustment K NOD acces Econo eoe ce ive oc ac eo eua 45 4 3 1 Print head Pressure Adjustment Knob 45 4 3 2 Print Head Burn Line Adjustment KnNOb ccooccccccnccncnconcnconcnnoncnconcnconcncnncnnoncncnneos 46 9 MAINTENANCE ii 47 UPDATE HISTOR Vorri 49 1 FUNDAMENTAL OF THE SYSTEM 1 1 Overview Front View For MU series 1 LED indicators 2 LCD display 3 Operation buttons 4 Media view window 5 Paper exit chute 6 Printer cov
3. No Paper Running out of label Supply a new label roll The label is installed incorrectly Please refer to the steps in user s manual to Gap black mark sensor is not reinstall the label roll calibrated Calibrate the gap black mark sensor Paper Jam Gap black mark sensor is not set Calibrate the gap black mark sensor ake sure label size is set properly Set label size correctly Labels may be stuck inside the printer mechanism Take Label If the peeler module is installed please remove the label Peel function is enabled If there is no peeler module in front of the printer please switch off the printer and install it Check if the connector is plugging correctly If the cutter module is installed please press UP or DOWN key to rotate the cutter up or down to Cutter jam make the knife back to the right position There is no cutter installed on the Remove the label printer Make sure the thickness of label is less than 200 Cutter PCB is damaged g m2 for regular cutter or 300 g m2 for heavy duty cutter Replace a cutter PCB 39 Not Printing Memory full FLASH DRAM SD card is unable to use PS 2 port does not work Cable is not well connected to serial or USB interface or parallel port The serial port cable pin configuration is not pin to pin connected The space of FLASH DRAM is full SD card is damaged SD card doesn t
4. Please set the suitable density to have good print quality Make sure the label guide touch the edge of the media guide Clean the printhead Clean the platen roller Turn off and on the printer to skip the dump mode Re set the Rs 232 setting 4 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery There should be no ribbon wrinkle presented on the media for general purpose printing application Ribbon wrinkle is related to the media thickness print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Print head pressure adjustment knob Z axis mechanism adjustment knob Adjustable Ribbon guide plate Printer Parts Symptom upper right direction to upper left direction Wrinkle Example MODEL NO TTP 2410M Pro SERIAL NO Xxx INPUT 115 230V 5 34 Pca This device complies with Part 17 of the FCC Rules Operation is subject to the fo ing two conditions 1 This device may not harmful interference and 2 This device must any interference received including interference at may cause undesired operation THIS DEVICE COMPLIES MM O CANADA ICES 003 CLASS Qceo Xx TSC TSC Auto ID Technology Co Ltd POP A MA SE amp 1 I MADE IN TAIWAN
5. Feed direction 43 MODEL NO TTP 2410M Pro SERIAL N9 XXXI 11111 MI INPUT 1 7230V EE This device complies wit art 15 of the FCC Rules Operation is subject to the wing two conditions 1 This device may not cause i mful interference and 2 This device must accept any in erence received including interference that may caus desired operation THIS DEV SER CANADAK 1036 Occo N TSC TSC Auto ID Technology Co Ltd Ther PRM RA MADE IN TAIWAN Adjust the print head pressure adjustment knob Adjust the print head pressure adjustment knob Left knob Right knob Left knob Right knob e e The print head pressure adjustment knob has 5 The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment levels of settings Clockwise direction adjustment is to increase the print head pressure Counter to increase the print head pressure Counter Clockwise adjustment can decrease the print Clockwise adjustment can decrease the print head pressure head pressure If the wrinkle on the label starts from the lower left If the wrinkle the label starts from the lower side to upper right side please do following right side to upper left side please do following adjustment adjustment 1 Decrease the right side print head pressure 1 Decrease the left side print head pressure adjustment knob setting 1 level per each adjustment k
6. Make sure that the media goes through the Peel correct position sensor working The connector is loose Plug the connect cable correctly Cutter is not working The connector is loose Plug in the connect cable correctly Label feeding is not f the label is moving to the right side please The media guide does not touch the move the label guide to left edge of the media f the label is moving to the left side please printing move the label guide to right stable skew when Check if label size is setup correctly Calibrate the sensor by Auto Gap or Manual Gap options Clear the GAP Black mark sensor by blower Skip labels when Label size is not specified properly Sensor sensitivity is not set properly printing The media sensor is covered with dust 41 Media sensor sensitivity is not set properly Label size is incorrect The parameter Shift Y in the LCD menu is incorrect The vertical offset setting in the driver is incorrect The printing position of small label is incorrect Wrong label size setup The parameter Shift X in LCD menu is incorrect The left side printout position is incorrect Missing printing on the left or right side of label RTC time is incorrect Wrong label size setup when reboot the The battery has run down printer Multi interface board The installation is incorrect doesn t work Power and Err
7. A 0 b Put the E ring on roller niche A 3i 9 Insert the gear with spring into the spindle and fix it with E ring Install back the electronics cover Gear with spring E ring 11 Plug the peel off mini DIN cable connector into the cutter peel off connector The triangle mark on the connector must be at the upper side he i oft 12 Attach the peel off module to the front of the platen roller Align the peel off module screw holes to the screw holes that fix the lower front panel Fasten the 2 screws at the peel off module to fix the peel off module to the printer mechanism y 32 14 Close the peel off module cover 33 3 13 Internal Rewinding Kit Installation Option Internal rewinding kit parts list Label redirect front panel Internal rewinder Bearing Screw 1 Wa 4 E ring c d Screw 2 Gear with spring 1 Refer to section 3 1 to remove the electronics cover 2 Fasten the screw 2 to fix the gear 1 Lae m j et Gearit1 position Screw 2 34 Fasten the screw 2 to fix the gear 2 Gear 2 position Internal rewind hole Left side Bearing 5 Open the printer right side cover 6 Remove the dustproof cover from the internal rewind hole and put the bearing into it Internal rewind Bear hole Right side earing 7 Insert the internal rewind into the hole y 35 8 Use the E ring driver and hammer to fi
8. Reassemble the parts in the reverse procedures 21 3 7 Replacing the Stepping Motor 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect the stepping motor connector Remove 2 screws on the stepping motor WA 3 Remove Replace the stepping motor 4 Reassemble the parts in the reverse procedures 22 3 8 Replacing the Print head ASS Y bh Open the printer right side cover 2 Turn the two print head pressure adjustment knobs counterclockwise to lowest index to minimize the pressure applied to the print head 3 Disengage print head release lever 4 Remove the screw upon the print head mechanism rn 0 n o a 1 v Screw 5 Carefully disconnect connector from the print head ASS Y Please do not pull the cable to right and left side alternatively in order to disconnect it from the print head connector Please use the flat screw driver to push at the key in the middle of the connector When the connector becomes loose from the print head connector you can disconnect it ee we ke ke a E mm d 6 Remove Replace the print head ASS Y 7 Connect the print head cable and carefully slide assembly into the print mechanism Make sure the two locating protrusions on the print mechanism mounting plate snap into the locating holes on the print head Locating protrusions Locating holes 23 8 Check the print head has been totally closed to the print
9. insert correctly Use the non approved SD card manufacturer Did not turn off power prior to plug in the PS 2 keyboard PS 2 keyboard is damaged PS 2 keyboard doesn t plug in correctly There is no BAS file in the printer 40 Re connect cable to interface If using serial cable Please replace the cable with pin to pin connected Check the baud rate setting The default baud rate setting of printer is 9600 n 8 1 If using the Ethernet cable Check if the Ethernet RJ 45 connector green LED is lit on Check if the Ethernet RJ 45 connector amber LED is blinking Check if the printer gets the IP address when using DHCP mode Check if the IP address is correct when using the static IP address Wait a few seconds let the printer get the communication with the server then check the IP address setting again Chang a new cable Ribbon and media are not compatible Verify the ribbon inked side Reload the ribbon again Clean the printhead The print density setting is incorrect Printhead s harness connector is not well connected with printheat Turn off the printer and plug the connector again Check if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Delete unused files in the FLASH DRAM The max numbers of file of DRAM is 50 f
10. wrinkle y to 44 4 3 Adjustment Knob 4 3 1 Print head Pressure Adjustment Knob Print head pressure adjustment knobs The print head pressure adjustment knob has 5 levels of adjustment Because the printer s paper alignment is to the left side of mechanism different media widths require different pressure to print correctly Therefore it may require to adjust the pressure knob to get your best print quality For example if the label width is 4 adjust both print head pressure adjustment knobs to the same level If the label is less than 2 wide increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustment knob counter clockwise to level 1 45 4 3 2 Print Head Burn Line Adjustment Knob i Print head burn line EEE SSS adjustment knobs The print head burn line adjustment knobs are used to fine tune the print quality for different thickness of media Turning the knobs adjusts the print head s burn line forward or backward as it relates to the platen roller Caution Incorrectly adjusting these knobs can lead to poor print quality and may cause damage to the printer Proceed with caution The print head burn line default is set for general purpose printing media plain paper and paper thickness less than 0 20mm Poor print quality when using paper thicker than 0 20mm may be due to the print head burn line not being at the opti
11. PO 5 13 GPO 6 14 el y Ey 15 a ae a aw a ao ao ao m am ao a j boro 3 MECHANISM 3 1 Remove Covers and the Lower Front Panel 1 Remove two screws on rear of printer Screws 2 Open printer right side cover and remove two screws then close the cover Screws 3 Push the printer left side electronics cover toward the interface direction then take it out from the printer Please refer to the following pictures Electronics cover 4 Remove 3 screws from each hinge Be careful the right side cover may fall out from the printer Take out the right side cover from the printer Screws 5 Reassemble the parts in the reverse procedures 3 2 Replacing the LCD Panel Module for MU series 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect harness from the LCD panel module 3 Push two tabs to remove replace the LCD panel module 4 Remove five screws to remove replace LCD panel PCB ASS Y and LCD panel ASS Y 5 Reassemble the parts in the reverse procedures 3 3 Replacing the Touch Panel Module for MT series 1 Refer to section 3 1 to remove the electronics cover 2 Remove 1 screw to release ground cable Loose the connector lock to disconnect the flat cable from panel module carefully A 5 YA f 7 YA P p ES v 1 gt 3 Push two tabs for touch panel module Disconnect 2 connectors to remove replace the touch panel module ES i 4 Reassem
12. TTP 2410MU TTP 346MU TTP 644MU TTP 2410MT TTP 346MT TTP 644MT Series THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER SERVICE MANUAL TABLE OF CONTENT T F UNDAMENTALE OF THE SYSTEM susi 2 UIONE E PP POE O 2 2 uBzerp lon e W eee H Q 7 2 1 Summary of Board 7 2 2 Interface Pin Configuration usuaria 11 3 MECHANI Mis a 13 3 1 Remove Covers and the Lower Front Panel 13 3 2 Replacing the LCD Panel Module for MU series 15 3 3 Replacing the Touch Panel Module for MT series 16 3 3 Replacing the Power Supply 18 3 4 Replacing Multi interface Board eere sees 19 3 5 Replacing the Main 20 3 6 Replacing the Platen Roller Assembly 21 3 7 Replacing the Stepping 22 3 8 Replacing the Print head ASS Y 23 3 9 Replacing the Gap Black Mark Sensor Module
13. ble the parts in the reverse procedures If the flat cable on panel module is difficult to connect back please remove it on main board and loose 2 cable ties to install 17 3 3 Replacing the Power Supply Unit 1 Refer to section 3 1 to remove the electronics cover 2 Disconnect all connectors on the power supply unit 3 Remove 2 screws and 2 cable ties Connector Screw 4 Remove Replace the power supply unit 5 Reassemble the parts in the reverse procedures 18 3 4 Replacing Multi interface Board 1 Refer to section 3 1 to remove the electronics cover 2 Remove 2 screws Disconnect 1 flat cable Remove Replace the multi interface board Screws 3 Reassemble the parts in the reverse procedures 19 3 9 Replacing the Main Board 1 Refer to section 3 4 to remove the multi interface board 2 Remove 4 screws then take off the interface bracket 2 Remove 2 screws and 2 copper pillars on the main board Disconnect all connectors from the main board Remove Replace the main board Screws 1111111 a A 3 Reassemble the parts in the reverse procedures 20 3 6 Replacing the Platen Roller Assembly 1 Open printer right side cover 2 Disengage print head lift lever 3 Remove 2 screws to remove lower front panel Lo Screws Screws 5 Take out the platen holder platen roller assembly and replace a new platen roller assembly E 8 Holder 6
14. e in the 8 3 filename format The miniSD microSD card to SD card slot adapter is required 2 ELECTRONICS 2 1 Summary of Board Connectors Main board Description 48 Ethernet RJ 45 connector 2 card slot 083 USB device connector 04 USB host connector RS 232C connector Microprocessor _ TFT LCD panel FPC connector KEY amp LED connector LCD panel connector USB host internal connector Reserve 12C internal connector Reserve RFID module connector 4 6pin 6 or 8 4pin Ribbon recover sensor connector For 4 used only cs feo m DENN Ribbon encoder sensor T Ribbon encoder sensor 4 7 4 45y emitter power pin Power supply output 24V DC connector 17 Stepping motor connector Print head data connector Print head power connector Cutter peel off sensor connector Cutter enable M nda i 2 M OV Cutter positive cut EN 5V Cutter negative cut 4 Cutter position sensor OV Cutter stop switch 3 3V Cutter work sume fev o ower Jv _ CT _ 9 Pin Mini Din for cutter peel off module connector Head open sensor connector Head open sensor emitter 12 4 4V ao pin fie fs Head open sensor receiver pute ae 3 3V Head open 1 Ribbon sensor receiver sensor receiver AD 0 3 3V 0 3 3V Ribbon sensor emitter power pin KA Ribbon sensor emitter suba
15. er For MT series 1 LED indicators 2 Touch screen 3 Operation buttons 4 Media view window 5 Paper exit chute 6 Printer cover Interior View I Ribbon rewind spindle Ribbon release button Print head pressure adjustment knobs Z axis mechanism adjustment knob Ribbon tension adjustment knob Print head release lever Media sensor lock lever Ribbon supply spindle ON O C FP WO N 15 16 17 Media guide bar amp Rear label guide P Label roll guard A mb 3 label supply spindle p External label entrance chute Damper Print head vro Platen roller E Media sensor E Front label guide Hear View o 10 External label entrance chute Power cord socket Power switch Ethernet interface 1 2 3 4 5 SD card socket 6 USB interface 7 USB host 8 RS 232C interface 9 GPIO interface Option 10 Centronics interface Note The interface picture here is for reference only Please refer to the product specification for the interfaces availability Recommended SD card specification SD card spec SD card capacity Approved SD card manufacturer V1 0 V1 1 128 MB SanDisk Transcend V1 0 V1 1 256 MB SanDisk Transcend Panasonic V20SDHCCLASS4 4GB Joo The DOS FAT file system is supported for the SD card Folders files stored in the SD card should b
16. iles The max user addressable memory space of DRAM is 256 KB The max numbers of file of FLASH is 256 files The max user addressable memory space of FLASH is 2560 KB for TTP 246M Pro and TTP 344M Pro and 6656KB for TTP 2410M Pro and TTP 346M Pro Use the supported capacity SD card Insert the SD card again The supported SD card spec 128MB 256MB 512MB 1GB 4GB SDHC CLASS 6 Approved SD card manufacturers SanDisk Transcend Turn off printer power prior to plug in the PS 2 keyboard Plug the PS 2 keyboard again Make sure the keyboard is fine Make sure if there is any BAS file downloaded into printer Reload the supply Clean the printhead Clean the platen roller Adjust the print density and print speed Run printer self test and check the print head test pattern if there is dot missing in the pattern Change proper ribbon or proper label media Adjust the printhead pressure adjustment knob If the left side printout is too light please adjust the left side pressure adjustment knob to the higher index higher pressure If the pressure adjustment knob has been adjust to index 5 and the poor print quality is still at the left side of the printout please adjust the pressure adjustment knob to index 1 and use the Z axis adjustment knob to fine tune the pressure If the right side printout is too light please adjust the right side pressure adju
17. mble the parts in the reverse procedures 2 3 11 Cutter Module Installation Option 1 Open the printer right side cover 2 Remove 2 screws to remove lower front panel 3 Plug the cutter mini DIN cable connector into the cutter peel off module connector The triangle mark on the connector must be at the upper side 4 Attach the cutter module to the front of the platen roller Align the cutter bracket screw holes to the screw holes that fix the lower front panel 5 Fasten the 2 screws at the cutter bracket to fix the cutter module to the printer mechanism 28 3 12 Peel off Kit Installation Option Peel off kit parts list Internal rewinder Peel off module Screw 1 dl Bearing 5 E ring ej e Screw 2 de Gear with spring Gear 1 1 Refer to section 3 1 to remove the electronics cover 2 Fasten the screw 2 to fix the gear 1 Gear 1 position Screw 2 29 Fasten the screw 2 to fix the gear 2 Gear 2 position 4 Put the bearing into the internal rewind hole Internal rewind hole Left side Bearing 5 Open the printer right side cover 6 Remove the dustproof cover from the internal rewind hole and put the bearing into it Internal rewind Bear hole Right side earing 7 Insert the internal rewind into the hole 30 8 Use the E ring driver and hammer to fix the internal rewind by E ring How to assemble e ring a Put E ring into E ring driver
18. mechanism before secure the print head by the previously removed thumbscrew y oa 9 Reassemble the parts in the reverse procedures Note Please use the come with new print head screw to replace the print head assembly DO NOT use the original screw 24 3 9 Replacing the Gap Black Mark Sensor Module 1 Refer to section 3 1 to remove the electronics cover LENT eo ee 3 Open the printer right side cover 4 Unlock the media sensor lock lever 5 Make the media sensor module approach the end of mechanism but not too close 6 At the bottom of the gap black mark sensor module there is a green plastic tab to latch the sensor module to the mechanism Use a piece of label paper which can fit the path of the media sensor module and make the label paper though the path and under the tab EJ 25 4 Pull the media sensor module and the label paper and pull the media sensor module out of the latch of the sensor module to the mechanism 6 Replacing the gap black mark sensor is pushing the gap back mark sensor that is reassembling the parts in the reverse procedures but using the piece of label paper is not necessary 26 3 10 Replacing the Ribbon Rewind Spindle 1 Refer to section 3 1 to remove the electronics cover 2 Remove 1 E ring E ring e 2 3 Remove the ribbon rewind spindle gear Ribbon rewind spindle gear UY E ring 5 Remove Replace the ribbon rewind spindle 6 Reasse
19. mized position To improve the print quality increase the head pressure or adjust the knobs counter clockwise to move print head burn line toward the paper out direction then print again Continue to adjust the burn line position and test print as necessary until the printout image is clear 46 5 MAINTENANCE This session presents the clean tools and methods to maintain your printer Please use one of following material to clean the printer B Cotton swab Head cleaner pen B Lint free cloth B Vacuum Blower brush B 100 ethanol 2 The cleaning process is described as following Printer Part Method omea o oO 1 Always turn off the printer Clean the print head when changing a before cleaning the print head new label roll 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Print Head Print Head Print Head N bi zd gt A Element Head Cleaner Pen 1 Turn the power off Clean the platen roller when changing 2 Rotate the platen roller and a new label roll Platen Roller wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Tear Bar Peel Use the lint free cloth with 100 As needed Bar ethanol to wipe it 47 Wipe it with water dampened As needed cloth Interior Brush Or vacuum As needed Note Do not touch printer head by hand If you touch it careles
20. nob setting 1 level per each adjustment then print the label again to check if adjustment then print the label again to check if wrinkle is gone wrinkle is gone 2 If the right side print head adjustment knob 2 If the left side print head adjustment knob level setting has been set to index 1 the lowest has been set to index 1 the lowest index pressure index please increase the left side please increase the right side print head print head pressure pressure 3 If the left side print head adjustment knob setting has been set to 5 the highest pressure index the wrinkle can t be avoid please rotate the both knobs back to setting 1 then rotate the Z axis mechanism adjustment knob clockwise for a few degrees and print again for fine tune the print head pressure distribution Use the wrench to AN m 7 akis mechanism unlock the bolt and lt Qe ne the bolt correctly Note for step 3 Factory default setting the Z axis knob is rotated counter clockwise to the end of thread Turn the Z axis mechanism adjustment knob clockwise until you feel the knob touch the mechanism for the first adjustment If the wrinkle is still there please turn the Z axis mechanism adjustment knob clockwise about 1 4 circle each time for adjustment If the winkled direction is change from C by adjusting the Z axis mechanism adjustment knob please turn the Z axis mechanism adjustment knob counter clockwise to avoid the
21. or LEDs Power switch OFF and ON too fast are blinking fast Printhead pressure is incorrect Ribbon installation is incorrect Media installation is incorrect Print density is incorrect Media feeding is incorrect Gray line on the blank The printhaed is dirty The platen roller is dirty Irreaular printin The printer is in Hex Dump mode 9 P 9 gt The RS 232 setting is incorrect Wrinkle Problem 42 Calibrate the sensor sensitivity again Set the correct label size and gap size Press MENU gt SELECT x3 gt DOWNIx6 gt SELECT to fine tune the parameter of Shift Y If using the software BarTender please set the vertical offset in the driver TSC TTP 245 FUESE Page Setup Graphics Stock Options About Media Settings Method Labels ith Gaps v Gap Height 3 00 mm Gap Offset 0 00 mm Media Handling Post Print Action Tear Off Mecurmente Feed Offset 0 00 mm After Every Page Position Adjustments Vertical Offset 0 00 mm Interval mwa sem Set the correct label size Press MENU gt SELECT x 3 gt DOWN x 5 gt SELECT to fine tune the parameter of Shift X Set the correct label size Check if there is a battery on the main board Check if the board is plugged in the right connector Turn off the printer and wait all LEDs are dark and turn on the printer again Please refer to the 5 2 chapter
22. s please use ethanol to clean it e Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life 48 UPDATE HISTORY Date Edior 2015 7 31 Update section 3 12 Peel off kit installation 2015 8 12 Modify section 2 1 2015 10 2 Add section 3 14 Replacing cutter driver IC board 49 Corporate Headquarters 9F No 95 Minquan Rd Xindian Dist New Taipei City 23141 Taiwan R O C TEL 886 2 2218 6789 po E cue ls Oe Web site www tscprinters com TSC Auto ID Technology Co Ltd E mail printer_sales tscprinters com i tech_support tscprinters com 51 Li Ze Plant No 35 Sec 2 Ligong 1st Rd Wujie Township Yilan County 26841 Taiwan R O C TEL 886 3 990 6677 FAX 886 3 990 5577
23. stment knob to the higher index higher pressure to improve the print quality If the label thickness is more than 0 22 mm the print quality might be good enough please adjust the heater line adjustment screw counter clockwise to get the best print quality The release lever does not latch the printhead properly LCD panel is dark and The cable between main LCD Check if the cable between main PCB and LCD keys are not working Panelis loose is secured or not LCD panel is dark but The printer initialization is Turn OFF and ON the printer again the LEDs are light unsuccessful Initialize the printer LCD panel is dark and Ribbon and media is loaded incorrectly Dust or adhesive accumulation on the print head Print density is not set properly Poor Print Quality printhead element is damaged Ribbon and media are incompatible The printhead pressure is not set properly LEDs lit but The LCD panel harness connector is The LCD panel harness connector is plugged the label is feeding loose upside down forward Ribbon encoder The ribbon encoder sensor connector pe Fasten the connector sensor doesn t work S Ribbon end sensor The connector is loose 4 1 Check the connector The ribbon sensor hole is covered with doesn t work dust Clear the dust in the sensor hole by the blower Peel sensor is not Peel sensor is not located on the
24. x the internal rewind by E ring Please refer to the section 3 13 for How to assemble e ring Gear with spring E ring 10 Refer to section 3 1 to remove the lower front panel 11 Fasten the 2 screws to fix the label redirect front panel to the printer mechanism Screw Screw 36 3 14 Replacing the Cutter Driver IC Board Option 1 Remove 4 screws on cutter cover EIU C15032363 2 Disconnect 1 connector on the cutter driver IC board Remove 2 screws to replace the cutter driver IC board Fs A ES C ejt 7 iin ULL 6 Reassemble the parts in the reverse procedures 37 4 TROUBLESHOOTING 4 1 Common Problems The following guide lists the most common problems that might be encountered when operating this bar code printer If the printer still does not function after all suggested solutions have been invoked please contact the Customer Service Department of your purchased reseller or distributor for assistance Possible Cause Recovery Procedure Power indicator does The power cord is not properly Plug the power cord in printer and outlet not illuminate connected Switch the printer on Carriage Open The printer carriage is open Please close the print carriage No Ribbon Running out of ribbon TA E The ribbon is installed incorrectly PP The ribbon sensor is not been well Please refer to the steps in user s manual to calibrated reinstall the ribbon
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