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VSP715A User Manual - ProVu Communications

1. 3 Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset marked by and plug the other end of the cable into your network router or switch Note You may need to use a network switch connected to your router if your router does not have sufficient ports for the number of phones you want to install If you use a network switch connect the phone to the switch instead of the router in the previous step 4 Ifthe deskset is not using power from a PoE capable network router or switch a Connect a compatible VTech power adapter to the deskset power jack b Plug the power adapter into an electrical outlet not controlled by a wall switch If there is a networked computer and no extra Ethernet wall jacks near the phone then the phone and PC can share the same network connection To share a network connection with a PC 1 Plug a Cat 5 Ethernet cable into the PC port on the phone marked by ec 2 Plug the other end of the Cat 5 Ethernet cable into your computer s Ethernet port e Ifa GigE network is being used a computer connected through the phone will be limited to 100 Mbits s If you require a GigE Ethernet rate use separate Ethernet connections for the phone and the computer e Ifa PC is connected to your network through a phone any phone resets and power or network interruptions will disrupt the PC s connection to the network To electrical outlet if required To network switch o
2. Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9 Key 0 To enter speed dial numbers 1 In the Name column enter a speed dial label for the desired key 2 Inthe Value column enter a phone number for the desired key 3 In the Account column select the account that this speed dial number will use 4 Click Save 68 Troubleshooting If you have difficulty with your telephone please try the suggestions below For customer service please contact your distributor or dealer General issues Screen is blank e Ensure power is connected If powered by an AC adapter check that adapter is plugged into a wall socket and the Deskset power jack If powered by PoE ensure that the network switch is providing power through the correct ports Intercom calls Pages are not received Your phone can be configured to answer intercom calls pages automatically See your system administrator if your phone doesn t answer intercom calls automatically Calls are answered on the headset rather than the speakerphone after press a Line key or Answer to answer a call e Change the audio mode from Headset to Speaker See To set the audio mode on page 55 My computer can t connect to the network after plugging the Ethernet cable through the PC port e Make sure the deskset is connected to power The PC port does not work when the deskset does not have power source or during a power ou
3. The Preferences menu appears Preferences _ 3 Press amp or W to highlight the desired option and then press MENU SELECT The available options are e Language e Date amp Time e Restart phone Setting the language 1 From the Preferences menu press A or W to highlight Language and then press MENU SELECT The Language menu appears Language a 2 Press A or W to highlight the desired language 2 Spanish 3 Press MENU SELECT 3 French Setting the date and time From the Preferences menu press W to highlight Date amp Time and then press MENU SELECT The Date amp Time menu appears 24 Hours 4 DD MM IYY Cancel Save 51 Configuring the Phone Setting the date and time continued To set the time format 1 From the Date amp Time menu ensure that Clock Time is highlighted 2 Press lt or j to select a 12 hour clock 12am pm or 24 hour clock 3 Press e To set the date format that appears on the idle screen 1 From the Date amp Time menu press W to highlight Clock date 2 Press 4 or J to select the desired date format DD MM YY MM DD YY YY MM DD 3 Press y To set the Time Zone 1 From the Date amp Time menu press W to highlight Time Zone 2 Press 3 Press A or W to select a setting The time zone is set as an offset from GMT For example EST is 5 and PST is 8 4 Press To enable or disable the NTP Network T
4. Boot Version 1 xx Firmware Ver 1 x x 49 Configuring the Phone You can configure the phone using one of two methods 1 The User Settings menu on the phone 2 The WebUl which you access using your Internet browser This section describes the User Settings menu For information about the WebUI see page 56 Using the User Settings menu To view the User Settings menu 1 Press MENU SELECT 2 Press W to highlight User Settings and then press MENU SELECT or press 3 User Settings on the dial pad The User Settings menu appears User settings a 1 Preferences 2 Display 3 Audio The User Settings are 1 Preferences Language Date amp Time Clock time Clock date Time zone NTP server Set manually Restart phone 2 Display Contrast Level 1 7 Backlight ON Off Low Medium High Backlight idle Off Low Medium High Timeout 10 60 seconds 3 Audio Ringer tone Line 1 Line 2 Key tone On Off Audio mode Speaker Headset 4 Programmable keys Keys 1 and 2 50 Configuring the Phone Preferences Use the Preferences menu to set the language date and time formats and restart the phone To use the Preferences menu 1 Press MENU SELECT then select User Settings or press 3 The User Settings menu appears User settings 2 Display 3 Audio 2 On the User Settings menu ensure that Preferences is highlighted and then press MENU SELECT
5. e to talk to the held call and then press to transfer the first call EE and then to transfer the first call to the held call immediately The Call transferred screen appears and your phone returns to idle mode Call transferred 29 Using the Phone Making a conference call You can hold a conference call between yourself and two other callers To make a conference call 1 2 During a call press lt or J to view the next set of soft keys Press The call is automatically put on hold and the conference setup screen appears Line 1 2 2 p Conference with i Dial the second number for the other party you want to join your conference You can also use a number from a list such as the Directory or Call History When the second call is established press The conference begins and the conference screen appears Line 1 Conference To cancel the conference setup press e on the conference setup screen The active call screen reappears when the second call is established You will hang up on the second call and return to your first call SJS When the second call is established You will remain on the second call and your first call remains on hold which joins both calls and returns your phone to idle mode 30 Using the Phone Making a conference call continued When you have an active call and a held call you can also create a conference with
6. the phone will use this line See Making calls on page 22 Note appears only if more than one SIP account is registered to your phone to view the phone s call history See Call history on page 45 Note that the default Idle screen soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here Idle mode screen icons In idle mode the following screen icons indicate your phone s current settings Call Forward All is on See To set Call forward on page 39 The ringer is off Do Not Disturb is on See To set Do Not Disturb on page 39 The Ethernet cable is unplugged or the network is down Active call screen icons During a call the following screen icons indicate the call s status Headset audio is coming through a headset after the HEADSET key was pressed Speakerphone the speakerphone is active Call counter more than one call is active More than one call is active Press W or A to view another call Using the Phone Using the menu 1 Press MENU to show the main menu 3 User settings Press W or A to highlight menu items Press SELECT or a corresponding dial pad key to select a highlighted menu item For example when Features is highlighted you can press MENU SELECT or you can press 1 on the dial pad to view the Features submenu Press SELECT or an appropriate soft key to save changes
7. 2 Call forward 3 Block anonymous 38 Phone Features Using the Call menu continued To set Do Not Disturb 1 2 With Do Not Disturb highlighted press MENU SELECT On the Do Not Disturb menu highlight the line for which you want to turn Do Not Disturb On or Off Do Not Disturb Line 1 Cancel When the desired line is highlighted press lt or J to turn Do Not Disturb On or Off Press When Do Not Disturb is on DND appears on the idle screen To set Call forward 1 2 From the Call menu press W to highlight Call forward Press MENU SELECT The Call forward menu appears Call forward F LINE 2 Highlight the line for which you want to configure call forward settings and then press MENU SELECT On the next screen press W to highlight the desired option e Call forward always e Call forward busy e Call forward no ans LINE 1 m Call forward always Call forward busy Call forward no ans Press MENU SELECT 39 Phone Features Using the Call menu continued 6 On the next screen press lt or J to turn call forwarding On or Off LINE 1 Always jij ab Cancel EEE Save Press V Enter the number to which you would like to forward calls 9 If you selected Call forward no ans earlier Press V 10 If you selected Call forward no ans earlier Press lt or J to set the No answer delay between 1 to 10 rings 11 Pr
8. Auto Account Default Account Work Number Mobile Number Other Number 2 Enter the required information At minimum a first and last name are required Setting Description Range Defaut Enter the appropriate names in these n a n a Ringer Tone Sets a unique ringer tone for calls from Auto Auto this directory entry Tone 1 10 Account Sets the account used when you dial this Default Default directory entry Account Account Account 1 Account 2 Work Number Enter the appropriate numbers in these Mobile Number fields Other Number 3 Click Save 66 WebUl To edit a directory entry 1 Click Edit for the entry you want to edit The Edit Local Directory Entry page appears STATUS SYSTEM CONTACTS SERVICING Local Directory Edit Local Directory Entry First Name John Last Name Smith Ringer Tone Auto Accou Default Account Work Number 5551231234 Mobile Number 5558729863 Other Number 5556126549 2 Edit or add the desired information 3 Click Save Import Local Directory You can import an existing local directory file Importing a directory file replaces all your previous local directory entries After importing a directory file you can add edit or delete entries as desired Note Directory files are xml files containing contacts and contact information For more information about creating or editing a directory file consult your system administ
9. DHCP server By default the deskset has DHCP enabled for automatic IP address assignment Note Some DHCP servers have default settings that limit the number of network IP addresses assigned to devices on the network You should log in to your server to confirm that the IP range is sufficient If no DHCP server is present you can assign static IPs to desksets You can assign a static IP address using the deskset menus Go to Admin settings gt Network setting gt Set static IP See the Administrator and Provisioning Guide for more information If you do not have a DHCP server or do not manually assign static IPs you will not be able to access the WebUI and or enable automatic time updates from an NTP server A DNS server is recommended to resolve the path to the Internet and to a server for firmware and configuration updates If necessary the system administrator can also download upgrade files and use the WebUI to update the deskset firmware and or configuration settings manually For users whose computers require a GigE Ethernet frame rate a gigabit per second use separate Ethernet connections for the deskset and the computer The Ethernet connection through a deskset is limited to 100 Mbits s 15 Location Avoid placing the deskset too close to e Communication devices such as television sets DVD players or cordless telephones e Excessive heat sources e Noise sources such as a window with traffic outside motors mi
10. Forward All settings See Using the Call menu on page 38 Call Forward No Answer pressing the key enables or disables Call Forward No Answer Ensure you have completed the Call Forward No Answer settings See Using the Call menu on page 38 Call Forward Busy pressing the key enables or disables Call Forward Busy Ensure you have completed the Call Forward Busy settings See Using the Call menu on page 38 Quick Dial pressing the key dials the number programmed for the key BLF Busy lamp field keys let you monitor activity at other phones The key LED indicates call status See Programmable feature key lights on page 13 ACD If you are subscribed to this feature pressing the Automatic Call Distribution ACD key displays the ACD state menu Page lf this feature is enabled press the Page key to call one or a group of phones Your system administrator can configure a page to be automatically answered Multicast Page this feature allows you to call up to ten paging zones Park Call Dials the access code to park your current call Retrieve Parked Call Dials the access code to retrieve a parked call In Call DTMF Dials a string of numbers while you are on a call For example pressing the key might dial a conference access code Call Return Dials the number of the last missed call Group Call Pickup Dials the Group Call Pickup code allowing you to answer a call ringing at another extensio
11. Interval secs Sets the interval for the call waiting tone 10 60 30 seconds seconds 61 WebUl Programmable Keys The deskset has two programmable keys You can assign functions to the programmable keys on the Programmable Keys page Keys can have identical functions depending on the Type of key For example you can assign two Line type keys to Account 1 so that you can manage multiple calls on Account 1 You can also assign Quick Dial keys For the programmable key default settings see Programmable keys on page 12 STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 Programmable Keys ASSET Key Type Value Account User Preferences Key 1 Line bd Account 1 X Programmable Keys Key 2 Line X Account 1 X Speed Dial Save Line Configures the key for accessing an account You can make or answer calls by pressing these keys The key LED will change according to call activity After selecting Line in the Type column select the account number in the Account column Directory Configures the key to access the Directory menu You can then press the key to view the Directory menu Call History Configures the key to access the Call History list You can then press the key to view the Call History list Redial Configures the key to access the Redial list You can then press the key to view the Redial list Messages Configures the key to access the Message menu You can then press th
12. Services POTS Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water such as near a bath tub wash bowl kitchen sink laundry tub or swimming pool or in a wet basement or shower Do not place this product on an unstable table shelf stand or other unstable surfaces Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation To protect them from overheating these openings must not be blocked by placing the product on a soft surface such as a bed sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper ventilation is not provided This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supplied at the premises consult your dealer or local power company Do not allow anything to rest on the power cord Do not install this product where the cord may be walked on Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit Never spill liquid of any kind on the product To reduce the risk of electr
13. When the other person answers your deskset indicates two active calls one active call on the line that you dialed out on and one active call on the BLF key of the monitored extension you called To answer a call ringing at a monitored extension e Press the flashing orange BLF key for the desired extension GEREK MESSAGE WAITING MESSAGE WAITING Your deskset answers the call on the first available line key 35 Using the Phone Paging Your phone supports two types of paging server based paging and multicast paging An incoming page may interrupt any active calls you are on depending on how your system administrator has configured the paging function To send a server based page 1 Press the programmable key assigned as the Page key Your phone will dial out the Page Feature Access Code 11 09am 25 09 13 Line 1 gt Directory Line Call Log 2 Follow the voice prompts to page To send a multicast page 1 Press the programmable key assigned as the Multicast Page key You will hear a paging tone before your phone broadcasts a page to the assigned paging zone 11 09am 25 09 13 a Line 1 gt Paging 0 00 07 Marketing Directory Line Call Log 2 Press to terminate the page Automatic Call Distribution If you are subscribed to Automatic Call Distribution ACD pressing the ACD key will display the ACD State Menu To set your ACD state 1 Press the p
14. at another extension The call can be ringing at any extension in your phone s call pickup group Pressing the key dials the Group Call Pickup feature access code FAC 63 Direct Call Pickup Enables you to answer a call ringing at a specific deskset Pressing the key dials the Direct Call Pickup feature access code FAC Depending on the server requirements you may then need to enter the number of the ringing extension 64 WebUl Directory To view the local directory click CONTACTS in the WebUl header and then click Local directory in the sidebar On the Local Directory page you can manage your local directory entries You can sort edit delete and add contact information for up to 200 entries The page also allows you to export your phone s local directory or import a local directory file The export function lets you back up your contacts to your computer Phone numbers appear as links If your service provider s click to dial feature is enabled you can dial a number by clicking its link The Local Directory lists entries on up to 10 pages with 20 entries per page Click Next First Last or a page number to view the desired page of entries Note You can also use the phone menu to manage your local directory entries For more information see Using the local directory on page 42 STATUS SYSTEM CONTACTS SERVICING Local Directory Blacklist Local Directory Ca
15. other desksets can retrieve the call on hold As well when you are on a call and you answer another incoming call or retrieve another call on hold your first call is put on private hold automatically To put a call on private hold manually e Press and hold the soft key Barging in When you have a shared line it may be possible to barge in that is join a call in progress at another deskset that uses that shared line The result of barging in is that you create a bridged call between you and the people whose call you joined You and the others can then converse Note that any other shared line user can barge in on the call as well Note The ability to barge in on calls is a configurable setting for your deskset Only your system administrator can enable this setting Your deskset may have shared lines but be unable to barge in on calls If barging in is disabled on your deskset pressing the key with the steady orange LED will do nothing Bridged calls differ from conference calls in that you can join a call in progress at any time However because the caller ID of the active call is not visible to you other participants in the call may need to notify you of an appropriate time to join Bridged calls can also have any number of participants unlike conference calls The number of participants on a bridged call depends on the number of desksets sharing that line and may be limited by system or network capabili
16. the WebUI header and then click Call Settings in the sidebar You can configure call settings for each account that is available to your phone Click Account 1 or Account 2 to select the call settings page for the desired account Call Settings include Do Not Disturb and Call Forward settings You can also set Do Not Disturb and Call Forward using the desket See Using the Call menu on page 38 When you have finished changing settings on this page click Save to save them STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 SYSTEM CALL SETTINGS 1 Account 2 User Preferences General Call Settings Programmable Keys Anonymous Call Reject Speed Dial Enable Anonymous Call Do Not Disturb Enable DND Incoming calls Show Call Forward Enable Call Forward Always Target number Cc siz Enable Call Forward Busy Target number lli Enable Call Forward No Answer Target number Delay 10 rings General Call Settings ta Description Anonymous Call Reject Call Reject Select to block incoming calls that have no caller ID Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information Do Not Disturb Settings Setting Description Range Default Enable DND Turns Do Not Disturb on or off Disabled Incoming Calls Selects whether the phone displays Show Reject Reject incoming call information while Do Not Disturb is on 58 Call For
17. to highlight Call History and then press MENU SELECT The Call History screen appears Back Del all View Press W to highlight the desired call history folder 5 Press to see call history entries in the highlighted folder The first entry appears Dial Edit Dial If the folder has no entries a history is empty notification message appears 6 Press W to view more entries The call history entry screen shows the time date name and number of the call the number of entries in the folder along with an icon indicating the type of call k Received call A Dialed call A Missed call 45 Phone Features Call history continued The following soft keys are available when viewing a call history entry BOB Deletes the entry Dial Dials the ZADE Displays the predial entry screen so you can edit the number before dialing Save Saves the call information to the local directory To call a call history entry e While viewing the desired entry press Dial The phone dials the number immediately Press The predial screen appears allowing you to edit the number before pressing EDAN To add a call history entry to the directory 1 While viewing the desired entry press lt or J until the soft key appears 11 09AM 01 01 13 1 76 Mary Williams 2325551234 sA 2 Press 3 On the Save to menu select the location to which you want to save the entry To save the
18. Display menu press W to highlight Backlight ON 2 Press 4 or gt to select Off Low Medium or High High is the default setting 3 Press To set the backlight level that applies when the phone is idle 1 From the Display menu press W to highlight Backlight idle 2 Press 4 or P to select Off Low Medium or High Off is the default setting 3 Press To set the backlight off timeout 1 From the Display menu press W to highlight Timeout 2 Press lt or J to select between 10 and 60 seconds at 5 second intervals 30 seconds is the default setting 3 Press 53 Configuring the Phone Audio Use the Audio menu to pick one of ten ringer tones turn key tones on and off or select the default audio mode Note To adjust the ringer volume press the deskset VOLUME VY or A keys while the phone is idle To use the Audio menu 1 Press MENU SELECT then select User Settings or press 3 The User Settings menu appears Press W to highlight Audio then press MENU SELECT The Audio menu appears Audio 2 Key tone 3 Audio mode To select different ringer tones for each line 1 From the Audio menu ensure that Ringer tone is highlighted and then press 2 On the Ringer tone menu press W if necessary to highlight a line for which 4 to select a ringer tone and then press Ringer tone F LINE 2 On the selected line screen press lt or gt to selec
19. Press CANCEL to cancel an operation exit the menu display or return to the idle screen 21 Using the Phone Main menu items 1 Features see page 37 3 User settings see page 50 2 Status see page 49 4 Admin settings available only to your system administrator Making calls You can make a call at any time by choosing an off hook method such as lifting the handset pressing a Line key or pressing HEADSET or SPEAKER and then dialing a number When the phone is in idle mode or has calls on hold you can make a call by pre dialing a phone number and then going off hook to call the number To go off hook and make a call 1 To use the default line lift the handset press HEADSET or press SPEAKER You hear a dial tone Note You may be able to select a specific line by pressing one of the programmable keys depending on how your phone is configured 2 Use the key pad to enter the desired phone number e Press if you enter an incorrect digit e Press to change from entering digits to entering letters if you need to enter a domain name as part of the number 3 Press EDA or if the phone accepts the number as valid it dials the number after a short delay Note that the default live dial soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here If Hotline is enabled then the phone will automatically dial a pre programmed number after going
20. adapter is plugged into the power outlet or when the handset is replaced in its cradle This is a common event associated with the closing of any electrical circuit The user should not plug the phone into a power outlet if the phone is located in an environment containing concentrations of flammable or flame supporting gases unless there is adequate ventilation A spark in such an environment could create a fire or explosion Such environments might include medical use of oxygen without adequate ventilation industrial gases cleaning solvents gasoline vapors etc a leak of natural gas etc Only put the handset of your telephone next to your ear when it is in normal talk mode The power adapters are intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions For pluggable equipment the socket outlet shall be installed near the equipment and shall be easily accessible 21 In wall mounting position make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate Then slide the telephone base down on both mounting studs until it locks into place Refer to the full ins
21. answer Line 1 2 2 Mary Williams 2325551234 Answer Forward On the incoming call screen you can also press to terminate the incoming call to forward the call to another number If you don t respond to an incoming call the phone displays a missed call alert screen 11 09am 25 09 13 1 missed call s Callback If a missed call alert screen appears you can press e to return to the Idle screen AEWA to immediately dial the caller s number to see the caller s information in the call history 24 Using the Phone Putting a call on hold Use this feature to hold one call while you access another The deskset also puts calls on hold automatically when you answer another call transfer a call or create a conference See also Putting a shared line call on hold on page 33 To put a call on hold During a call press the soft key The On hold screen appears From the On hold screen you can press to end the call EEA to dial a new call to take the call off hold to transfer the held call to another pariy e to start a conference with the held call Note that the default On hold screen soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here If another party puts you on hold you may see the message Held by far end This message depends on compatibility between phones and PBX types and may not always ap
22. column select the account that is subscribed to the ACD service Configures the key to call one or a group of phones Pressing the key dials the Paging feature access code Your System Administrator must configure the feature access code for Paging Multicast Page Configures the key to make outgoing multicast pages In the Value column enter a valid Paging Zone ID ranging from 1 to 10 Multicast paging differs from standard paging in that it is handled locally by the Deskset and does not require a subscription through the hosted server To use multicast paging your System Administrator must first set up paging zones on the WebuUI Park Call Enables you to park a call Pressing the key dials the Call Park feature access code FAC Your System Administrator must configure the feature access code and any other settings for Call Park Retrieve Park Call Enables you to retrieve a parked call Pressing the key dials the Parked Call Retrieval feature access code FAC Your System Administrator must configure the feature access code and any other settings for Retrieve Park Call In Call DTMF Configures the key to dial a string of numbers while you are on a call For example pressing the key might dial a conference access code After selecting In Call DTMF enter the number to be dialed in the Value column Call Return Configures the key to dial the number of the last missed call Group Call Pickup Enables you to answer a call ringing
23. configured Light Activity Flashing ORANGE Line is unregistered Solid GREEN On a call or dialing Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN Held call Shared line key Steady ORANGE The shared line is on a call pe son teng ORANGE emesis Do not disturb DND is off Call forward Off Call forward is off me ae ee Busy lamp field Off Monitored phone is idle Steady ORANGE Monitored phone is on a call or has a held call Quickly flashing ORANGE The monitored phone is ringing Flashing ORANGE Registration error See your system administrator Automatic Call Quickly flashing GREEN ACD agent wrap up state Distribution Steady GREEN ACD agent ready state Slow Flash GREEN ACD agent unavailable state Steady ORANGE ACD logged on Slowly flashing ORANGE ACD logged off Quickly flashing ORANGE ACD subscription error 13 Quick Reference Guide Programmable key options To configure your programmable keys see Configuring the programmable keys on page 55 Line Directory pressing the key displays the Directory menu Call History pressing the key displays the Call history menu Redial pressing the key displays the redial list Messages pressing the key displays the Message menu Do Not Disturb pressing the key enables or disables Do Not Disturb for Line 1 or Line 2 Call Forward All pressing the key enables or disables Call Forward All Ensure you have completed the Call
24. crowave ovens refrigerators or fluorescent lighting e Excessive dust sources such as a workshop or garage e Excessive moisture e Extremely low temperature e Mechanical vibration or shock such as on top of a washing machine or work bench VSP715A IP Phone vtech Computer connected through PC port Router LAN Switch Hosted IP PBX Required if sufficient router ports are not available 16 Deskset Installation Rear panel features Deskset Wall mounting slots stand slots Ethernet port Power jack PC port o Handset jack Corded headset jack Connecting the phone IMPORTANT INFORMATION 1 If you do not connect the deskset to a PoE capable network router or switch use only a compatible VTech power adapter purchased separately from your distributor or dealer The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet To install the phone 1 If you plan to place the phone on a flat surface attach the stand Line up the tabs on the stand with the slots on the rear of the phone Two sets of slots allow you to attach the stand at either a 45 degree or 35 degree angle Plug the end of the coiled handset cord into the Handset jack on the rear of the phone Secure the cord by routing it through the slot and underneath the tab
25. e is at your sole risk and responsibility United Kingdom Tel 44 0 1706 694070 Email support_ukbusinessphones vtech com Website www ukbusinessphones vtech com Middle East Tel 97142880786 Email support exceldistribution co Website www mebusinessphones vtech com VTech Telecommunications Ltd Amember of THE VTECH GROUP OF COMPANIES VTech is a registered trademark of VTech Holdings Limited ErisTerminal is a registered trademark of VTech Communications Inc registered in the United States Specifications are subject to change without notice Copyright 2015 for VTech Telecommunications Ltd All rights reserved Printed in China Version 1 08 15 74
26. e key to view the Message menu Do Not Disturb Configures the key to turn Do Not Disturb on or off The key is lit orange when DND is on Call Forward All Configures the key to turn Call Forward All on or off In the Account column select the account for which Call Forward All will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page Call Forward No Answer Configures the key to turn Call Forward No Answer on or off In the Account column select the account for which Call Forward No Answer will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page 62 Call Forward Busy Configures the key to turn Call Forward Busy on or off In the Account column select the account for which Call Forward Busy will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page Quick Dial Configures the key to dial a number on the selected line After selecting Quick Dial enter the number to be dialed in the Value column In the Account column select the account on which the number will be dialed out BLF Busy Lamp Field Configures the key to monitor another extension In the Value column enter the URI of the extension you want to monitor with this key For example 2325552001 sipservice com ACD Automatic Call Configures the key to display the ACD State menu In the Distribution Account
27. entry to your directory highlight Local and then press MENU SELECT Save to lt 2 Blacklist To save the entry to your blacklist highlight Blacklist and then press MENU SELECT 46 4 The directory add edit screen appears The deskset automatically fills in the name and number if available First name Mary Williams Last name Work 2325551234 Backspc ABC Save If necessary edit the name and number Press W to move the cursor to the next line e Press to delete incorrect characters 5 Enter any additional numbers entries for Work Mobile and Other numbers are available 6 Selecta ringer for calls from this entry 7 Select a line to used for outgoing calls for this entry 8 Press to save the entry To delete a single call history entry e While viewing the desired entry press To delete multiple call history entries 1 While viewing the list of call history folders press W to highlight the folder for which you would like to delete all entries All calls Missed calls Received calls or Dialed calls Back Del all View 2 Press Del all 3 When the confirmation screen appears press Delete all All calls entries 47 Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently To dial a speed dial number press and hold the dial pad key that matches the speed dial entry number for entry 10 press and hold 0 Yo
28. ess Een When Call forward is on FWD appears on the idle screen Note Your system administrator can also configure programmable keys to turn Call forward always Call forward busy and Call forward no answer on or off To block anonymous callers 1 From the Call menu press W to highlight Block anonymous 2 Press MENU SELECT The Block anonymous menu appears Block anonymous F Line 1 Off Line 2 Off 3 Highlight the desired line and then press lt or J to turn anonymous call blocking On or Off for that line 4 Press To dial as an anonymous caller 1 From the Call menu press W to highlight Dial as anonymous 2 Press MENU SELECT The Dial as ahonymous menu appears Dial as anonymous r Line 1 e ii Line 2 Off 3 Highlight the desired line and then press lt or J to turn anonymous call dialing On or Off for that line 4 Press 40 Phone Features Using the Call menu continued To enable missed call alerts 1 2 3 4 From the Call menu press W to highlight Missed call alert Press MENU SELECT The Missed call alert menu appears Missed call alert Cancel Press lt or P to turn missed call alerts on or off Press To enable call waiting alerts 1 2 From the Call menu press W to highlight Call waiting Press MENU SELECT The Call waiting menu appears Call waiting Show alert Yes Ela Press 4 or J to turn call waitin
29. g Tone Tone Interval secs 60 General User Settings WebuUI Sets the language that Any language supported English Language appears on the WebuUI by your phone For example English French Spanish etc Phone Sets the language that Any language supported English Language appears on your phone by your phone For example English French Spanish etc button press Ringer Volume Sets the ringer volume for 5 incoming calls You can also use the VOLUME Y or A keys on the deskset Default Audio Sets how calls are answered Speaker Headset Speaker Mode when you press a line key or See also Audio on page 54 Backlight Timer Sets how long the screen 10 to 60 seconds 30 backlight stays on after the last seconds 60 WebUl User Preferences continued Call Hold Reminder Settings Range _____ Default Enable Call Hold Enables or disables the call hold n a Select Enabled Reminder Tone reminder tone to enable Tone Interval secs Sets the interval for the call hold 10 300 30 reminder tone seconds seconds Call Waiting Settings Range Default Call Waiting Off Rejects additional incoming calls No n a Select Disabled notification appears on the screen to enable Call Waiting On Shows additional incoming calls on n a Select Enabled the screen to enable Enable Call Waiting Enables or disables Call Waiting Tone n a Select Enabled Tone to enable Tone
30. g alerts on or off Press When Show alert is on and you are on a call incoming calls are displayed on the screen When Show alert is off incoming calls are rejected and no notification appears on the screen See also Call Waiting Settings on page 61 41 Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory Once directory entries are saved you can dial them directly from the directory You can also search directory entries by first or last name When adding an entry you can enter numbers for work mobile and other You can also select a ringtone for that contact Later you can edit entries if their contact information changes To view the local directory 1 When the phone is idle press MENU SELECT 2 With Features highlighted press MENU SELECT 3 Press W to highlight Directory and then press MENU SELECT The Directories screen appears listing all your available directories and the blacklist Any directories other than Local are server based and will vary with your installation You can edit the Local directory and the blacklist Directory lt 2 Blacklist 4 With Local highlighted press MENU SELECT The Local directory appears showing the first entry sorted alphabetically by first name Local 1 208 1 Mary Williams Work 2325551234 a Back LastNme Type 5 Press A or W to view other entr
31. ic shock do not disassemble this product but take it to an authorized service facility Opening or removing parts of the 13 14 15 16 17 18 19 20 telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and extension cords Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions A When the power supply cord or plug is damaged or frayed B If liquid has been spilled onto the product C Ifthe product has been exposed to rain or water D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operation instructions Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation E If the product has been dropped and the telephone base and or handset has been damaged F Ifthe product exhibits a distinct change in performance Avoid using a telephone other than cordless during an electrical storm There is a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Under certain circumstances a spark may be created when the
32. ies The following soft keys are available when viewing a directory entry Returns to EGAGA Sorts the list UOCE Displays the Directory list by last name contact s other screen from the top of numbers Work the list Mobile Other Dials the entry Edit Allows you to Serie Allows you to change the search the list entry alphabetically by first or last name Add Allows you to BC Deletes the DOREIR Deletes all entries 42 Phone Features Using the local directory continued To call a contact 1 Press Aor W or to view the desired directory entry 2 To view other numbers for the entry press 3 When the desired number appears press Dial Note If you view a directory entry when you have already entered digits in dial mode an soft key appears instead of EEM Press HEZTA to add the entry s number onto the existing digits You can use this feature when making a call forwarding a call transferring a call and setting up a conference call To add a directory entry 1 When viewing a directory entry press 4 or gt until the soft key appears 2 Press A blank directory entry appears 3 Use the dial pad keys to enter the first name last name and contact numbers e Press to switch between entering upper case letters lower case letters and numbers e Press to delete incorrect characters e After completing a line press V to move to the next line 4 When you have entered the desired informati
33. ime Protocol server 1 From the Date amp Time menu press W to highlight NTP server 2 Press lt or J to select Enabled or Disabled 3 Press Note If the NTP server is disabled you must manually set the time and date This setting is valid only if the system administrator has already configured the Network Time settings For more information see the VSP715A Deskset Administrator and Provisioning Guide To manually set the Year Month Day Hour and Minute 1 From the Date amp Time menu press W to highlight Set manually 2 Press MENU SELECT Note If the NTP server is enabled you cannot modify this setting See To enable or disable the NTP Network Time Protocol server above 3 For each setting press lt or J to select the desired setting and then press W to move to the next line 4 When you have finished press 52 Configuring the Phone Display Use the Display menu to set screen appearance and backlight behavior To use the Display menu 1 Press MENU SELECT then select User Settings or press 3 The User Settings menu appears 2 Press Aor W to highlight Display then press MENU SELECT The Display menu appears To set the contrast level 1 From the Display menu ensure that Contrast is highlighted 2 Press 4 or J to set the contrast level from 1 to 7 4 is the default setting 3 Press To set the backlight level that applies when the phone is active 1 From the
34. ions of the software associated with this product are open source and fall within the scope of the GNU General Public License GPL Accordingly those portions of code are available to the public consistent with the requirements of the GPL in either source code format or object code format depending upon the nature of the code at issue If you would like to exercise your right to receive the available code please send a cashier s check payable to VTech Communications Inc in the amount of 15 00 U S to VTech Communications Inc 9590 SW Gemini Drive Suite 120 Beaverton OR 97008 ATTN Information Technology Group VSP715A GPL code request along with a written request for the available code If your request does not fully comply with the foregoing requirements VTech reserves the right to reject your request Further by requesting and receiving the available code you release VTech its affiliates and its and their officers directors employees and representatives VTech Parties from any liability or responsibility relating to such code and you acknowledge that the VTech Parties make no representations with respect to the origin accuracy usability or usefulness of such code and the VTech Parties have no responsibility to you whatsoever concerning the code including without limitation any responsibility to provide explanation support upgrade or any communication whatsoever Your review or use of the available cod
35. k dial redial Do Not Disturb call forwarding message retrieval and call parking For more information about the programmable keys see page 12 The VSP715A IP Phone Features include e Backlit Liquid Crystal Display e Speakerphone and Mute e Up to 2 lines e Up to 6 active calls e 3 way conferencing e 2 programmable keys e Message waiting alert LED e Dual 10 100 Mbps Ethernet ports e Power over Ethernet enabled e 200 entry local directory 10 Quick Reference Guide Front panel features lt gt MESSAGE WAITING LED VSP715A vtech gt SCREEN Displays call information soft key labels and deskset menus EZ D cG SOFT KEYS Perform the actions indicated by the on screen labels m See page 12 o HEADSET INPUT on side SPEAKERPHONE MICROPHONE Press to turn the speakerphone on or off 11 Quick Reference Guide Navigation Controls Audio Controls and Dial Pad cc vtech VSP715A PROGRAMMABLE KEYS Can be programmed to access various functions and features For more information see MENU SELECT Programmable keys Press to below e display the deskset menu NAVIGATION KEY selec
36. l private line calls except that the xelaelsell soft key 2325550178 does not appear on the incoming call screen Answer Reject When to Use a Private Line Instead of a Shared Line In general you should use private lines for direct calls to other desksets within your organization If you use a shared line to call other desksets all the other desksets that use that line will ring Putting a shared line call on hold After you answer a call on a shared line you have two options for putting that call on hold You can put a call on hold by pressing the soft key This puts a call on normal hold On a shared line this means that other shared line users can see that the call is on hold as indicated by the flashing orange Line key LED Other users can retrieve the call by pressing a Line key Your deskset will return to idle mode Putting a call on hold this way can be useful if you want to hand off the call to someone else or if you want to pick up the held call at another deskset e You can also put a call on private hold by pressing the soft key Private hold means that other users cannot see that the call is on hold This is useful if you plan to resume the held call on the same deskset 33 Using the Phone Putting a shared line call on hold continued When you transfer a call or start a conference call the other call is put on private hold automatically During the transfer or conference setup process no
37. ll History select all C1 a Total 21 First Name Last Name Ringer Tone Work Mobile Other Account n Angela Martin 0 1325550118 1 Bronwyn McDonald 0 2325550140 1 Edit Charlie Johnson 0 5550198 1 n Dale Appleton 0 6045550135 1 n David Carter 3 2325550194 2325550177 2 Edit n Davis Swerdlow 0 2325550172 1 O Elkhart Taxi 0 6045550155 1 n Graham Ball 0 2325550176 1 Edit Kathryn Dolphy 0 6045550195 1 r Linda Miller 0 6045550117 n Lydia Braithwaite 0 2325550157 1 Edit Oo Martin Meyers 0 2325550122 n Mary Williams 0 6045550145 6045550146 1 n Richard Serling 0 6045550141 7875550181 2 Edit n Robert Brown 2 6045550105 2 O Sandro voss 0 2325550149 1 n Stefan Wheeler 0 2325550161 1 Edit O Susan Ballance 0 6045550170 1 O Terry Ng 0 2325550187 1 n Ursula Baldwin 0 6045550166 1 Edit First 1 Add New Entry Clear Directory Import Local Directory No File Chosen EZS Export Local Directory Local Directory click To TT TT View the next page of entries Delete Selected Entries Delete selected entries from the directory Click Select All to select every entry on the page you are viewing Add a new directory entry Clear Directory Delete all Directory entries To add a new directory entry 1 Click Add New Entry The Create Local Directory Entry page appears STATUS SYSTEM CONTACTS SERVICING Local Directory Blacklist Create Local Directory Entry Call History ba irst Name Last Name Ringer Tone
38. n Direct Call Pickup Dials the Direct Call Pickup code allowing you to answer a Call ringing at a specific extension After pressing the button you may need to enter the extension number manualy Deskset Installation Overview This section assumes that your network infrastructure is established and that your IP PBX service has been ordered and configured for your location Install the phone close to a router or network switch You can power the phone using a compatible VTech power adapter or Power over Ethernet PoE Class 1 If you are not using PoE install the phone near a power outlet not controlled by a wall switch The phone can be placed on a flat surface or vertically mounted on the wall For customer service or product information please contact your distributor or dealer Network requirements A switched network topology is recommended for your LAN using standard 10 100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit s The office LAN infrastructure should use Cat 5 Cat 5e cable The LAN connections to the deskset s should all be wired However wireless connections to other devices such as laptops in your office will not impede performance All desksets must reside on a single subnet A Dynamic Host Configuration Protocol DHCP server is recommended and must be on the same subnet as the desksets so that IP addresses can be auto assigned In most cases your network router will have a
39. off hook 22 Using the Phone Making calls continued To make a call by pre dialing 1 Use the key pad to enter the desired phone number e Press if you enter an incorrect digit Press to change from entering digits to entering letters if you need to enter a domain name as part of the number 2 Dial the number by Pressing EDA The phone will use the preferred audio mode speaker or headset until you lift the handset e Lifting the handset e Pressing the desired Line key e Pressing SPEAKER or HEADSET When the call is answered the active call screen appears To end the call hang up or press If you are on speakerphone and the handset is on hook press SPEAKER to end your call Note that the default active call screen soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here To make a call using quick dial e Press the desired quick dial programmable key or Press and hold a dial pad key that matches the number of the desired speed dial entry For example to dial speed dial entry 4 press and hold 4 on the dial pad See Speed Dial on page 48 23 Using the Phone Answering calls To answer a call e Lift the handset or press SPEAKER or HEADSET Line 1 1 1 Graham Bell 2325550178 Answer Forward If you have multiple incoming calls as indicated by press W or A to select the call you want to
40. on and selected the ringtone you want to use for this contact press To edit a directory entry 1 When viewing the desired directory entry press lt or until the soft key appears 2 Press The directory entry edit screen appears 3 Use the dial pad keys to change the first name last name and contact numbers as desired You can edit the name and numbers and change the ringtone e Press to switch between entering upper case letters lower case letters and numbers e Press to delete incorrect characters e After completing a line press V to move to the next line 4 Press 43 Phone Features Using the local directory continued To search directory entries 1 From the Directories screen or from a directory entry press The Local directory search screen appears Local ENE First Name ik Cancel Search To filter your search by first name or last name press lt or P Press W to move to the Search field First Name Cancel ABC Search Press a dial pad key to enter a letter for your first name or last name search Press 2 once for A or three times for C for example Press The deskset searches for the first name or last name beginning with the letter you entered The first entry found appears If more than one entry was found press A or W to view other entries To delete a directory entry 1 2 3 4 Press A or V or to view the desired directory entr
41. onfigure then press Select a PFK type then press MENU SELECT or configure additional settings and press For more details on PFK types see Programmable Keys on page 62 55 WebUl Using the WebUl Use an Internet browser to access the Web User Interface WebUl that resides on your deskset After you log on to the WebUI you can configure the following features Call Settings User Preferences Programmable Keys Speed Dial Local Directory Blacklist Call History User Password The WebUI also has a Status page where you can view status and information To access the WebUI 1 Ensure that your computer is connected to the same network as your deskset Your computer may already be connected to the network through the PC port on the back of your deskset Find the IP address of your phone a When the phone is idle press MENU SELECT b Press W to highlight Status and then press MENU SELECT The Status menu appears Status a 2 Line 3 Product Info c On the Status menu ensure that Network is highlighted and then press MENU SELECT The Network screen appears DHCP Enabled Subnet Mask 255 255 255 255 d On the Network screen note the IP Address On your computer open an Internet browser Depending on your browser some of the pages presented here may look different and have different controls Type the phone IP address in i 192168100100 2 gt the b
42. pear You can press to end the call Line 1 1 1 Held by far end 0 00 28 Graham Bell 25 Using the Phone Forwarding calls You can forward an incoming call to another number either by entering the number yourself or by selecting a number from the directory redial list or call history Note Your deskset Call Forward No Answer setting will cancel the manual forwarding process if it takes effect first For example your deskset may be set to forward calls to voicemail after a call rings for 10 seconds before you can reach the deskset to forward the call yourself If you have problems forwarding calls because of the Call Forward No Answer setting ask your system administrator to extend your Call Forward No Answer delay See also Using the Call menu on page 38 To forward a call using manual entry 1 When an incoming call appears press The deskset stops ringing and the Forward to screen appears If you press the deskset begins ringing again and the incoming call screen reappears 2 Enter the number to which you want to forward the call 3 Press KANEK Your phone returns to idle mode if you have no other active calls 26 Using the Phone Forwarding calls continued To forward a call using the directory redial list or call history 1 When an incoming call appears press i The deskset stops ringing and the Forward to screen appears 2 Press a programmable ke
43. r router Shared network connection to computer 18 Deskset Installation To mount the phone on the wall 1 Prepare the wall mount screws The deskset will fit onto wall mount screws with centers 3 4 inches 8 2 cm or 4 inches 10 2 cm apart Most standard wall plates have screw centers 3 inches 8 2 cm apart Put the corded handset aside Use a screwdriver or coin to rotate the handset tab 180 degrees The protruding edge of the tab holds the corded handset when the phone is mounted on the wall Protruding edge Handset tab Connect the network cable s and if required the power adapter Place the deskset base over the mounting screws Align the upper wall mounting hole on the back of the phone with the upper mounting screw Make sure the lower wall mounting hole on the phone also aligns with the lower mounting screw Slide the deskset base down over the mounting screws Bundle the network cable s and power adapter cord if using the power adapter neatly with twist ties 19 Using the Phone Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service The Idle screen indicates that you have no active or held calls Directory Line Call Log From the Idle screen you can press to view the directories that are available to you See Using the local directory on page 42 to select another line SIP Account When you make a call
44. rator To import a local directory file 1 Click Choose File 2 In the Choose File to Upload window navigate to the directory file 3 Click the file and then click Open 4 On the WebUI click Import Export Local Directory You can export the directory and save it as an xml file on your computer To export the local directory 1 Click Export 2 At your browser s prompt save the file to the desired location on your computer 67 WebUl Speed Dial The speed dial keys are used for dialing numbers with one key press To view the speed dial keys click SYSTEM in the WebUl header and then click Speed Dial in the sidebar On the Speed Dial page you can enter up to 10 numbers that you dial frequently To dial a speed dial number press and hold the dial pad key that matches the speed dial entry number for entry 10 press 0 For each speed dial number you enter you must assign the account on which the number will be dialed out You can also add speed dial entries using the deskset The Speed dial list is accessed through the Features menu See Speed Dial on page 48 After entering information on this page click Save to save it Note Your system administrator can also assign programmable function keys to be quick dial keys but you cannot add or edit phone numbers for these keys Use the Speed Dial page to enter numbers that you personally want to dial often Call Settings Speed Dial Key Name
45. rogrammable key assigned as the ACD key The ACD State list menu appears ACD State 2 Available 3 Unavailable 2 Press A or W to select the desired state and then press MENU SELECT If you select Unavailable then you will have the option of entering a reason code 36 Phone Features Using the Features menu On the Features menu you can manage incoming calls use the Directory access your messages view your call history and manage your speed dial numbers Navigating menus To select a submenu on a numbered list you can e Press Aor W to highlight the desired menu and then press MENU SELECT e Press the dial pad key that matches the number of the desired menu To access the Features menu 1 When the phone is idle press MENU SELECT The Main Menu appears 2 If necessary press A or W to highlight Features and then press MENU SELECT The Features menu appears Features 1 Call 2 Directory 3 Call history The Features menu includes the following items setting ber peseripton_________________ Description page 1 Call E Manages how your phone handles incoming calls 2 Directory 42 e Stores contact information and call contacts 4 Message 32 Accesses yourvoicemal 5 Speed dial aso Accesses your list of speed dial numbers 38 i i i 42 2 32 48 i 37 Phone Features Using the Call menu On the Call menu you can manage ho
46. rowser address bar and press ENTER on your computer keyboard A Login page appears 56 5 Under User Name enter user 6 Under Password enter user or your own password if you have created one You can create or change a password after you log on 7 Click Log In The WebUI appears Click topics from the navigation bar at the top of the page and then click the desired setting on the left side of the WebUI to see the page for that setting You view and change settings in two different types of fields drop down lists and entry fields into which you type information For your security the WebUI times out after 10 minutes so if it is idle for that time you must log on again The remaining procedures in this section assume that you have already logged on to the WebUI Status The Status page shows General information about your phone including model MAC address and firmware version e Account Status information about your SIP account registration e Network information regarding your phone s network address and network connection The Status page has no settings that you can change You may need some of the status information for troubleshooting purposes General vsp715 SM40000617 00 12 2A 41 9B 4F 10 5 1 0 5 1 Account Status Account 1 Registered Account 2 Not Registered Network 10 88 51 96 57 WebUl Call Settings To view the call settings click SYSTEM in
47. s Message a LINE 1 LINE 2 The Message menu displays the mailboxes you can access from your phone If your phone has more than one line you may be able to access multiple mailboxes Press A or W to highlight the desired mailbox and press MENU SELECT to access messages in that mailbox When there is no New Message alert screen you can access the Messages menu using the deskset menu To view the Message menu 1 When the phone is idle press MENU SELECT 2 With Features highlighted press MENU SELECT 3 Press W to highlight Message and then press MENU SELECT Features 2 Directory 3 Call history The Message menu appears Message LINE 1 LINE 2 4 On the Message menu highlight the desired line and then press SELECT 32 Using the Phone Using a shared line Your phone may be configured to have one or more shared lines This means that a group of phones including yours can make and receive calls on the same line The shared line can have more than one programmable key assigned to it Ask your system administrator for the configuration that applies to your deskset Incoming calls on a shared line will ring every deskset that shares that line When someone answers the call the other desksets stop ringing and return to idle mode In contrast calls on a private line will ring only your deskset Line 1 Incoming calls on a shared line look identical to j Graham Bel
48. t a menu item Press W or A to scroll through menus highlight CANCEL items or change settings Press 4 or P to 6 view the next set of soft j Pel While in a menu press to cancel an operation and exit the menu key labels move the cursor left DIAL PAD or right when entering MUTE i names numbers or During a call press other text to prevent your voice Loe E o HEADSET from being heard When a headset is VOLUME connected to the deskset Press to adjust the press to make answer or e listening volume during a call hang up a call e playback volume during message playback e ringer volume when the phone is idle Programmable keys The table below lists the default settings for the programmable keys The key assignments on your phone may be different Some keys may be programmed as Quick Dial keys for example Ask your system administrator about your phone s programmable key configuration Key Number Setting Your system administrator can assign more than one key to a line For example you might be able to activate Line 1 with keys 1 and 2 Consult your administrator regarding your phone s line configuration 12 Quick Reference Guide Programmable feature key lights The programmable feature key lights indicate call status and other information depending on how the key is
49. t one of ten ringer tones The default is 1 Ringer tone samples play when selected LINE 1 Ringer tone Ringtone1 4 Cancel Save After selecting the desired ringer tone press To exit without saving a new ringer tone press ET 54 Configuring the Phone To set the key tone 1 From the Audio menu press W to highlight Key tone and then press MENU SELECT The Key tone menu appears Cancel 2 On the Key tone menu press lt or J to turn key tones on or off When off key presses are silent 3 Press To set the audio mode 1 From the Audio menu press W to highlight Audio mode and then press MENU SELECT The Audio mode menu appears Audio mode a 2 Headset 2 On the Audio mode menu press W to highlight the desired audio mode Speaker or Headset 3 Press MENU SELECT When you press a Line key or the call is started or answered using the selected audio mode Lifting the handset takes priority in all instances Configuring the programmable keys You can configure the Programmable Keys on the Deskset You can also configure these keys on the WebUI See Programmable Keys on page 62 To configure the programmable keys 1 Press MENU SELECT then select User Settings or press 3 The User Settings menu appears 2 Press W to highlight Programmable keys then press MENU SELECT Programmable keys The Programmable keys menu appears 3 Select the key to c
50. tage e Make sure you plug the Ethernet cable connected to the router into the deskset Ethernet port and the Ethernet cable connected to the computer into the deskset PC port The network connection speed on my computer drops significantly after plugging the Ethernet cable through the PC port e If you are using a Gigabit Ethernet system the connection speed drops to 100 Mbps after plugging the Ethernet cable through the PC port My caller ID isn t working e Caller ID is a subscription service Your telephone service provider may require subscription to this service for this feature to work e The caller must be calling from an area that supports caller ID e Both your telephone service provider and your caller s service provider must use caller ID compatible equipment 69 Specifications Electrical and environmental specifications Operating temperature 32 122 F 0 50 C AC adapter output voltage 5 0 Vdc 700 mA Ethernet network jacks 10 100 Mbps RJ 45 Jacks 70 Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys Bridge Delete 1 Deletes current entry 2 Deletes assignment 3 Deletes Directory group Forward No Reject Rejects an incoming call 71 Soft Keys Index of soft keys continued Label Special Characters Entering special characters When entering text using the dial pad the follo
51. the held call To create a conference with a held call 1 During a call press lt or J to view the soft key 2 Press The call is automatically put on hold and a Conf with target screen showing all calls on hold appears 3 Highlight the desired call and press You can now talk to the caller you selected 4 Press The conference begins and the conference screen appears Line 1 Conference 0 01 08 To end a conference call Press one of the following soft keys ELES which hangs up on both calls which puts both calls on hold The screen shows information for the second call which joins both calls and returns your phone to idle mode Setting up a Network Conference A Network Conference is hosted by your service provider and allows multiple parties to join a conference A Network Conference works in a similar way to the regular conference described above except that the and BELG functions will not be available In addition the soft keys and or will appear during a conference allowing you to add more parties to the ongoing conference call 31 Using the Phone Retrieving messages The phone alerts you when you have a new message The MESSAGE WAITING LED also turns on whenever you have new messages Wed Sep 08 11 09am New Message On the New Message alert screen you can press to return to the Idle screen to access your messages The Message menu appear
52. ties To barge in on a call Press the desired line key that has a steady orange LED indicating an active call on a shared line You join the call already in progress To leave the call press The other participants can continue their bridged call Note If you are unable to barge in on a call it may be because the other call is not currently in progess A line key with a steady orange LED can also indicate that the call is on private hold at the other deskset or that the other deskset is dialing a number and no call is established yet 34 Using the Phone Busy lamp field As with shared lines you can monitor call activity using Busy Lamp Field BLF keys However BLF keys and LEDs represent activity on an individual deskset not on a line Keys configured for BLF allow you to monitor call activity for the extension only You can use the BLF key as a quick dial key to call the extension and intercept ringing calls Note Your system administrator sets up Busy Lamp Field keys Your key labels should identify the BLF keys and which extensions they monitor The BLF feature may not be available on your deskset For BLF LED states see Programmable feature key lights on page 13 To dial a monitored extension e Press the BLF key for that extension The monitored extension can be idle or have an vtech active or held call oils ERZE MESSAGE WAITING Your deskset dials the extension using the first available line
53. tify them of the transfer then press to transfer the call The Call transferred screen appears and your phone returns to idle mode Call transferred To cancel the transfer press on the transfer setup screen The active call screen reappears BERI when the second call is active You will hang up on the second call when the second call is active You will stay connected to the second call Your first call remains on hold 28 Using the Phone Transferring calls continued To transfer a call blind 1 During a call press The call is automatically put on hold and the transfer setup screen appears Line 1 1 1 Line 1 2 2 On a call 0 00 28 Transfer to 2325550178 gt i Cancel Press 3 Dial the number to which you want to transfer the Ting 212 call You can also use a number from a list such Blind transfer to as the Directory or Call History 2325558071l Backspc Transf 4 Press EISE or wait for the phone to automatically dial once it recognizes a valid number The Call transferred screen appears and your phone returns to idle mode Call transferred To transfer a call to a held call 1 During a call press lt or J to view the next set of soft keys 2 Press The call is automatically put on hold and a list of held calls appears gt 2325558071 2 2 Back Blind Select 3 On the Transfer to screen press
54. tions 70 Soft Keys Index of Soft KeySonic 71 Special Characters Entering special characters 72 Maintenance Taking care of your telephone 73 GPL License Information GPL code requests 74 Introduction This user guide contains detailed instructions for using your VSP715A deskset Please read this guide before using your telephone Deskset features The VTech VSP715A deskset is full featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on premise SIP PBXs Once you have ordered and configured your PBX service the deskset enables you to make and receive calls as you would with any other business phone The deskset provides calling features such as hold transfer conferencing speakerphone quick dial numbers and one touch voicemail access There are two ports known as the Ethernet port and PC port at the back of the deskset The Ethernet port allows the VSP715A deskset to connect to the hosted IP PBX via a router The PC port is for another device such as a personal computer to connect to the local area network through the deskset The VSP715A deskset supports paging and call transfers between system extensions and can connect you and two other parties on the same conference call The telephone also has two programmable keys You or your system administrator can program these keys for functions such as quic
55. tructions in Deskset Installation in this user guide 22 CAUTION Keep small metallic objects such as pins and staples away from the handset receiver SAVE THESE INSTRUCTIONS Declaration of Conformity Hereby VTech declares that this VSP715A is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC User Guide VSP715A SIP Endpoint Deskset Table of Contents Important Safety Information Important safety instructions 4 Declaration of Conformity Introduction Deskset features eee eee 10 Quick Reference Guide Front panel features 11 Navigation Controls Audio Controls and Dial P cl sel yan n 12 Programmable keys 12 Programmable feature key lights 13 Programmable key options 14 Deskset Installation OVerv W E kk kk ek 15 Network requirements 15 LOGAUON rr 16 Rear panel features 17 Connecting the phone 17 Using the Phone Idle Screen or 20 Idle mode screen icons 20 Active call screen icons 20 Using the menu 21 Main menu items 22 Making calls i4 xn c2544455444535ana 22 Answering calls 24 Putting a call on hold 25 Forwarding Calls 4 4 a
56. u can also enter speed dial numbers using the WebUI See Speed Dial on page 68 Entering speed dial numbers To add a speed dial entry 1 2 3 When the phone is idle press MENU SELECT With Features highlighted press MENU SELECT Press W to highlight Speed dial and then press MENU SELECT The Speed dial menu appears Speed dial 2 lt Empty gt Press W to highlight a speed dial entry marked lt Empty gt Press A blank speed dial entry appears Cancel ABC Use the dial pad keys to enter the name and number e Press to switch between entering numbers lower case letters and upper case letters When you start entering characters the soft key changes to see Press to delete incorrect characters After completing a line press V to move to the next line Press W and then press lt or P to select the line you want to use for this speed dial entry When you have entered the desired information press 48 Status Finding the firmware version To view the firmware version of your phone 1 2 When the phone is idle press MENU SELECT On the Main menu press W to highlight Status and then press MENU SELECT On the Status screen press W to highlight Product Info and then press MENU SELECT Status 1 Network 2 Line 3 Product Info On the Product Info screen press W until Firmware Ver appears EN 1011A019FBOD
57. vtech ErisTerminal SIP Deskset VSP715A User Guide Congratulations on your purchase of this VTech product Before using this product please read Important Safety Information on page 4 of this manual Please thoroughly read this user s manual for all the feature operations and troubleshooting information necessary to install and operate your product For customer service or warranty service please contact our regional offices or distributors in the country or region where you purchased your product Please note the serial number of your product which can be found on the back of the deskset Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user s manual Always follow basic safety precautions when using this product to reduce the risk of injury fire or electric shock Important safety instructions When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury including the following 1 2 10 11 12 This product should be installed by a qualified technician This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network PSTN or Plain Old Telephone
58. w your phone handles incoming calls The settings available on the Call menu include See Sad Description page 1 Do Not Disturb 9 Silences incoming ringing and paging Do Not the incoming call screen appears If DND answering is disabled the incoming call will be terminated Call forward no ans incoming calls are 5 Call waiting 41 Enables or disables incoming call alerts while you are on another call To use the Call menu 3 Disturb DND is set on a per line basis The system administrator can enable you to answer incoming calls when DND is on When DND answering is 2 Call forward 39 Automatically forwards incoming calls depending on the setting You can enable the following types of call forwarding Call forward always incoming calls are forwarded immediately and the phone does not ring Call forward busy incoming calls are forwarded if all your available lines are busy forwarded after the no answer delay expires 3 Block anonymous 40 Enables the phone to reject incoming calls that have no caller ID 4 Dial as anonymous 40 Enables the phone to make outgoing calls with the Caller ID hidden from the far end 4 1 When the phone is idle press MENU SELECT 2 With Features highlighted press MENU SELECT 3 With Call highlighted press MENU SELECT enabled the Line key flashes for incoming calls and 4 Missed call alert Enables the missed call alert screen The Call menu appears Call 1 Do Not Disturb
59. ward Settings Setting Description ________________ Enable Call Forward Select to enable call forwarding for all calls on that account Always Target Number Enter a number to which all calls will be forwarded Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account Enable Call Forward Select to enable call forwarding for unanswered calls on that No Answer account Target Number Enter a number to which unanswered calls will be forwarded Delay Select the number of rings before Range 1 to 10 rings unanswered calls are forwarded Default 6 rings Target Number Enter a number to which calls will be forwarded when the line is busy 59 WebUl User Preferences On the User Preferences page you can configure some basic settings for your phone and set how your phone responds to calls After changing any settings on this page click Save to save them STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 a General User Settings Account 2 User Preferences WebUI Language English Programmable Keys Phone Language English Speed Dial Backlight Timer secs 30 Ringer Volume Of Default Audio Mode Speaker Call Hold Reminder Zi Enable Call Hold Reminder Tone Tone Interval secs 60 Call Waiting Call Waiting Off Reject Incoming Call if already on a Call Call Waiting On View Incoming Call if already on a Call Enable Call Waitin
60. wing special characters are available Press the 1 star X 0 or pound sign keys to enter special characters lo space LIL lt gt 72 Maintenance Taking care of your telephone e Your telephone contains sophisticated electronic parts so you must treat it with care e Avoid rough treatment e Place the corded handset down gently e Save the original packing materials to protect your telephone base if you ever need to ship it Avoid water You can damage your telephone if it gets wet Do not use the corded handset in the rain or handle it with wet hands Do not install the telephone near a sink bathtub or shower Electrical storms e Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone e Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap e Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If the telephone should fall into water DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND NETWORK CABLE FROM THE WALL then pull the unit out by the unplugged cords 73 GPL License Information GPL code requests Port
61. x4di 5nan 26 Transferring calls 28 Making a conference call 30 Retrieving messages 32 Using a shared line 33 Putting a shared line call on hold 33 BANGING IM ss ya 34 5344454545544 55240 34 Busy lamp field 35 PAGING eccna 36 Automatic Call Distribution 36 Phone Features Using the Features menu 37 Navigating menus 37 Using the Call menu 38 Using the local directory 42 Blacklist si yl sana havan k k n yek k 45 Call MSO Vy tienda n kan 45 Speed Dial Entering speed dial numbers 48 Status Finding the firmware version 49 Configuring the Phone Using the User Settings menu 50 PrefereniCe wreciisceeseiveiesssnsviledecve 51 Setting the language 51 Setting the date and time 51 DIS PAY yyy 3 455151 4asan ren nayn 53 Aa HD nxonxmnmm 54 Configuring the programmable keys 55 WebUl Using the WebUI i 56 DN D N EE ET 97 Call Settings sorrires 58 User Preferentes 60 Programmable Keys 62 Dil CO rennin 65 Speed Dial Kecka raa k d 68 Troubleshooting General SSUES 69 Specifications Electrical and environmental specifica
62. y Press 4 or J until the soft key appears Local 1 20 1 Mary Williams Work 6045551234 Add Delete Del all Press When the confirmation screen appears press To delete all directory entries 1 2 3 From a directory entry press A or W until the JIBER soft key appears Press Del all When the confirmation screen appears press 44 Phone Features Blacklist The directory also includes a blacklist which is a list of numbers that cannot reach your phone If you experience nuisance calls you can add the callers contact information to the blacklist Calls from blacklisted numbers will not ring your phone or be recorded in your call history The Blacklist can be viewed and edited in the same way as the Local directory but is a completely separate directory listing Call history The call history provides available name and number information for the last 200 incoming and outgoing calls The newest entries replace the oldest You can view call history information for e All calls all categories of calls e Missed calls incoming calls that were not answered e Received calls incoming calls that you answered forwarded or rejected e Dialed calls all outgoing calls You can use this as a redial list To view the call history 1 When the phone is idle press MENU SELECT 2 If necessary press A or W to highlight Features and then press MENU SELECT 3 Press A or W
63. y if available to display the directory or call history You can also navigate to the call history or directory using the deskset Features menu Call History Directory 2 Missed calls 2 Blacklist Back Del All View Local 1 20 1 Mary Williams al Work 2325551234 Dial Edit Dial Dial Edit Search 3 If necessary press lt or gt until Dial appears and then press Dial J The Call Forwarded screen appears Your phone returns to idle mode if you have no other active calls 27 Using the Phone Transferring calls You can transfer a call to someone else at another phone If you talk to the transfer recipient before completing the transfer you are making a supervised transfer However you do not have to talk to the transfer recipient before transferring the call If you do not talk to the transfer recipient before transferring the call you are making a blind transfer You can also transfer a call to a held call To transfer a call Supervised 1 During a call press The call is automatically put on hold and the transfer setup screen appears Line 1 1 1 Line 1 2 2 On a call 0 00 28 Transfer to 2325550178 i End Hold Transfer Cancel 2 Dial the number to which you want to transfer the call You can also use a number from a list such as the Directory or Call History 3 When the second caller answers you can talk to the caller to no

VSP715A User Manual - ProVu Communications

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