Retail Term Deposit Account Creation User Manual
Contents
1. Mode of Operation Account Type Single D Existing Customer Joint Primary Customer Secondary Customer Tertiary Customer Prev Remarks Remarks Step 10 Check if Funds are Available for Opening TD Account In this stage the bank checks whether the funds are available for opening the term deposit account In case the deposit amount is by way of cash cheque the bank checks the appropriate settlement account to confirm receipt of deposit amount In case the deposit amount is by way of transfer from another account of the bank the bank checks the account balance Users belonging to the user role ROEROLE Retail Operations Executive can perform these activities 1 38 ORACLE Step 11 Create Customer Modify Customer Details in the System If the applicant is a new customer then a new customer record is created in the system In case of an existing customer the customer s KYC information is updated Similarly if a joint account is opened where multiple customer IDs need to be created updated then the same is done in the System as part of this activity Step 12 Book Term Deposit In this stage the bank creates the term deposit in Oracle FLEXCUBE and also links it to the customer ID In case of a deposit in joint names the bank links all the applicable customer IDs to the deposit account Step 13 Generate Term Deposit Receipt Confirmation Advice In this stage the bank generates term deposit receipt confirmation advice m2. Resident Status Indicate the customer s resident status The options are as given below e Resident e Non Resident National ID Specify the national Id of the customer Nationality Specify the nationality of the customer You can also select the nationality of the customer from the adjacent option list The list displays a list of countries maintained in the system Language As part of maintaining customer accounts and transacting on behalf of your customer you will need to send periodic updates to your customers in the form of advices statement of accounts and so on Indicate the language in which your customer wants the statements and advices to be generated Existing Bank Account Details If the customer is an existing bank customer then specify the following details Bank Name Specify the name of the bank in which the customer is holding an account 1 22 ORACLE Branch Code Indicate the name of the bank s branch in which the customer is holding an account Account Type Specify the type of account the customer is holding Account No Specify the existing account number of the customer Visiting Frequency Specify the number of times the customer visits or transacts with the existing bank 3 1 2 Capturing Primary Customer Personal Details Click Personal tab to view the following given screen Customer Details New Customer Information Customer No Short Name Full Name
3. Prefix Prefix 1 Prefix 2 Prefix 3 Sex Telephone Email Legal Guardian Date of Birth Guardian Existing Customer Male Female Nominee Minor mis mage Domestic Professional Step 4 Verify Details of Input In this stage the bank verifies all the details entered to ensure correctness of information captured In case the details captured are incorrect the bank needs to make the necessary amendments Customer Category Passport Details Passport Number Issue Date Expiry Date Permanent Address Country Line 1 Line 2 Line 3 1 23 ORACLE Select the desired record and click the adjoining Acquire button The following screen will be displayed information Message The Task was successfully Acquired The task will then be moved to your Assigned task list Double click on the record in your Assigned task list The following screen will be displayed The following screen will be displayed which is similar to the screen in the Input details stage Customer Accounts Maintenance New Enter Query Customer No Currency Account Class SD User Reference BER ooa Nominee Account Description Account Type Mode of Operation Account Open Date Address Location Media Country Code Joint Holders Maker Check List Customer Name Account Branch Code Account Facilities Initial Funding Account Opening Amount Pay In Opt
4. other documents Decide on approval for STDTDOO2 Available Available Available missing documents details Input details of term STDTDO003 Not deposit Available 1 7 ORACLE Stage Title Function Id Callform Upload Available View Available Exists Not available Not available Verify details of input STDTDO004 Not Available Modify details of input STDTDO005 Not Available Verify prospect STDKYRO Available Available Available customer details Ascertain if checks STDKYRO2 Available Available Available are required SDN check Verify SDN Match STDKYROS Available Not Available Available Inform Regulatory STDKYROG Available Not Available Available Internal authorities on checks failure Internal blacklist check STDKYROA4 Available Not Available Available Verify customer STDKYRO5 Available Not Available Available prospect contact details Other KYC Checks STDKYRO 7 Available Not Available Available KYC Decision STDKYRO8 Available Not Available Available Sub process Know your customer Retail checks Block customer in FLEXCUBE Generate advice of rejection of request for opening of a term deposit Dispatch advice of STDTDO009 Not rejection Available Check if funds are STDTDOO6 Not available for opening Available term deposit account Create customer STDSA020 Available Available Ava
5. bank creates a new customer record in case of a new customer updates the customer details in case of an existing customer The bank opens a term deposit in the relevant system and dispatches hand over s the term deposit receipt confirmation advice to the customer Stages in Retail Term Deposit Creation In Oracle FLEXCUBE the process for opening a retail term deposit is governed by several user roles created to perform different tasks At every stage the users with requisite rights need to fetch the relevant transactions from their task lists and act upon them Similarly at different times the system will make calls to certain web services to process the transaction The retail term deposit opening process comprises the following stages Receive and verify term deposit account opening form and other documents Decide on approval for missing documents details Input details of term deposit Verify details of input Modify details of input Sub process Know your customer Retail checks Block customer in Oracle FLEXCUBE Generate advice of rejection of request for opening of a term deposit Dispatch advice of rejection Check if funds are available for opening term deposit account Create customer modify customer details in Oracle FLEXCUBE Book term deposit Generate term deposit receipt confirmation advice Store document reference number in Oracle FLEXCUBE Dispatch confirmation advice and store documents collected from custom
6. number for whom the current account is being created You can also select the appropriate customer from the adjacent option list The list displays all the valid and authorized customers maintained in the system Short Name Along with the Customer Code you have to capture the customer s abbreviated name The description that you capture is unique for each customer It helps in conducting a quick alpha search or generating queries regarding the customer Full name The full name of the selected customer is displayed 1 21 ORACLE Customer Category Specify the category in which the customer belongs You can also select the appropriate customer category from the adjacent option list and indicate the category under which the particular customer is categorized Each customer that you maintain can be categorized under any one of the categories that you have maintained in the system Existing Customer If the customer is the existing customer then this field is checked and you cannot edit the same 3 1 1 Capturing Primary Customer Main Details Click Main tab to input the following contact details of the customer Address Specify the address of the customer Mailers Required Check this box to indicate whether the mailers required or not Country Specify the country in which the customer resides You can also select the appropriate country from the adjacent option list The list displays a list of countries maintained in the system
7. save the record by clicking the save icon in the tool bar The following screen will be displayed Information Message QI The taskis completed successfully The task is then moved to the next activity 1 3 9 Ascertain if Checks are Required Users belonging to the user role KYCMROLE KYC Manager can perform these activities 1 29 ORACLE In case of an existing customer the bank checks if there are any changes to the existing information already available with the bank The KYC check for an existing customer is performed only if there are changes in the customer information including details of nominee and mandate holder In all other cases of new and existing customers KYC checks are mandatory Workflow Reference Priority Account Details Account AccountType Single Joint Currency Account Class Customers 100 Customer No Customer Name Documents Prev Remarks Remarks Audit You can view the customer details in this screen and save the record by clicking the save icon in the tool bar Outcome for this stage can either REQUIRED or NOT REQUIRED The following screen will be displayed information Message Information Message The taskis completed successfully The task is then moved to the next activity 1 3 10 SDN Check In this stage the bank checks the applicant s name for terrorism related black listing against the SDN databa
8. successfully Acquired 1 32 ORACLE If you have requisite rights double click on the task in your Assigned task list and invoke the following screen New Workflow Reference Priority Low Account Details Account Account Type Single Joint Currency Account Class Customers 1010 Customer No Customer Name SDN Result Internal Blacklist Result o Documents Prev Remarks Remarks Audit Outcome Click Int BlackList Check button to invoke Blacklist Check screen The verifier will be able to update only remarks and upload documents that he might obtain in this stage Blacklist Check Name Sequence Number Date of Birth Address 1 Country Address 2 Remarks Address 3 Alias Name Address 4 SDN Details 10117 Name Date of Birth Remarks Sequence Number o In this screen you can view the applicant s details If the applicant s name is listed in the bank s internal list of global blacklisted customers you can report it to the internal authorities of the bank You can continue with the process of creating account only when the customer passes these checks The outcomes for this stage are PROCEED and REJECT Select the outcome as PROCEED and save the record by clicking the save icon in the tool bar If the customer clears the check In case the customer is a blacklisted customer select the outcome as REJECT The system
9. then will move to Inform Regulatory Authorities Stage The following screen will be displayed 1 33 ORACLE Information Message The task is completed successfully Click Ok button The task is then moved to the next activity 1 3 14 Verify Customer Prospect Contact Details Users belonging to the user role KYCEROLE KYC Executive can perform these activities Go to the pending list in the system The system displays all the pending activities Click Acquire button adjoining the Internal Blacklist Check task to acquire it The following screen is displayed information Message The Task was successfully Acquired If you have requisite rights double click on the task in your Assigned task list and invoke the following screen Workflow Reference Account Details Account Account Type Currency Account Class Customers 1010 Customer No Prev Remarks Priority Low Single Joint Customer Name Remarks Audit 1 34 ORACLE In this screen you can view the applicant s details As per the bank s mandated policy you will have to perform the customer identification check This involves verification of customer address phone number etc The outcome of the various stages is displayed in the Audit block for the verifier to make a decision The outcomes for this stage are PROCEED and REJECT After selecting the outcome save the reco
10. ua E 1 31 1 3 12 Inform Regulatory Internal Authorities Checks Failure eee 1 32 1 3 43 Internal Blacklist Check ies e erbe in titii e teet be EEEN oso 1 32 1 3 14 Verify Customer Prospect Contact Details esee 1 34 L313 Other CHECKS T 1 35 1 316 Decisiones AER R E EEAS 1 36 ORACLE 1 1 1 2 1 Creation of Retail Term Deposit Account Introduction This process instigates with the receipt of the term deposit opening form and the related documents from a prospect customer for opening of a term deposit The bank verifies the details documents submitted for opening of a term deposit to ensure completeness In case of missing details documents the bank either decides to proceed further only after obtaining the missing details documents or processes the request with necessary approvals without waiting for the missing details documents The bank as well captures the details of the term deposit to be opened which is followed by KYC checks In case of an existing customer the bank does the KYC checks only if there are any change in the existing KYC information of the customer and in case of a new customer the bank necessarily performs the KYC checks If the KYC checks are not passed the application is rejected In case the prospect customer passes the KYC checks the
11. 1 ORACLE ORACLE Retail Term Deposit Account Creation May 2012 Version 12 0 Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores CA 94065 U S A Worldwide Inquiries Phone 1 650 506 7000 Fax 1 650 506 7200 www oracle com financial_services Copyright 2012 Oracle Financial Services Software Limited All rights reserved No part of this work may be reproduced stored in a retrieval system adopted or transmitted in any form or by any means electronic mechanical photographic graphic optic recording or otherwise translated in any language or computer language without the prior written permission of Oracle Financial Services Software Limited Due care has been taken to make this document and accompanying software package as accurate as possible However Oracle Financial Services Software Limited makes no representation or warranties with respect to the contents hereof and shall not be responsible for any loss or damage caused to the user by the direct or indirect use of this document and the accompanying Software System Furthermore Oracle Financial Services Software Limited reserves the right to alter modify or otherwise change in any manner the content hereof without obligation of Oracle Financial Services Software Limited to notify any person of such revision or changes All company and product names are trademarks of the respective companies with which they are associated
12. 101 y Waive Charges Generate UDE Change Advice Open UDE Values H 4 1015 gt user Defined Element Id ORACLE Click Deposit tab to input deposit details The screen is displayed below IC Special Conditions Maintenance Account Details Branch Code Account interest ERN Principal Liquidation Branch Interest Start Date Maturity Date Term Deposit Pay In Option Offset Branch Recurring Deposit Payment Branch Payment Accounts Redemption Amount Payment Date Payment Currency Auto Rollover Close on Maturity Move Interestto Unclaimed Move Principal to Unclaimed Auto Payment Takedown Move Maturities to Unclaimed Recurring Deposit Account Principal Liquidation Account Next Maturity Date Deposit Tenor Rollover Type Rollover Amount Account Term Deposit Amount Installment Frequency Days Months Years Principal Principal Interest Special Amount Move funds on Overdraft Refer the Applying Interest Product on Account chapter in the Interest and Charges User Manual for details about applying interest to an account ORACLE 1 3 6 Specifying MIS Details Enter MIS details by invoking the Management Information System Screen Click MIS button to invoke this screen Management Information System Branch Code Calc Method Account Rate Type Fixed MIS Group Spread Default MIS Group Pool Code Link to Group A
13. Line 2 Line 3 Telephone Email Mobile Number Here you can maintain the following details Customer Information In this section maintain the following basic customer details Customer No The customer number is displayed here Full Name Specify the full name of the customer Existing Customer If this field is checked in the Receive and Verify screen then the same is displayed here You can click P button to display the customer details in the Customer Details screen Contact Person Details Adderss Specify the address of the customer Telephone Specify the telephone number of the customer 1 5 ORACLE Mobile Number Specify the mobile number of the customer E mail Specify the e mail of the customer Permanent Address Line 1 Specify the first line of the permanent address of the customer Line 2 Specify the second line of the permanent address of the customer Line 3 Specify the third line of the permanent address of the customer Country Specify the country in which the customer resides from the option list For new customers all the details mentioned above have to be manually input 1 3 2 Uploading Documents You can capture the customer related documents in central content management repository through the Documents screen Click Documents button to invoke this screen Documents Advices Document Upload 101 F Document Category
14. Retail Term Deposit Account Creation Oracle FLEXCUBE Universal Banking Release 12 0 May 2012 Oracle Part Number E51527 01 ORACLE FINANCIAL SERVICES ORACLE Retail Term Deposit Account Creation Table of Contents 1 CREATION OF RETAIL TERM DEPOSIT ACCOUNII I 1 1 I INTRODUCTION REPERIO RETRO ERE UU PHP e Pee PEERS 1 1 1 2 STAGES IN RETAIL TERM DEPOSIT CREATION eene e ene n en n nene nennen ener ener 1 1 13 PROCESS FLOW DIAGRAM ite hee RERO E Rte PERSE eite EP Es 1 2 1 3 1 Capturing Primary Customer Details eee 1 5 1 3 2 Uploading DOCWInehlts e E Go rai OH ed Ere e rir este eio dioe Coco Fig tese bled 1 6 1 3 3 Specifying Main Details Got Hy PE site D dede yd pe M Gate 1 12 1 3 4 Specifying Nominee Details s ass anna HE oe Redi e ded tbe a eee desde n 1 15 1 3 5 Specifying Interest Details e init Hye site eA ned as yd epe M ce rev ia 1 17 1 3 6 Specifying MIS Details 1 19 1 3 7 Capturing Primary Customer Details 1 21 1 3 8 Verify Prospect Customer Details Jiu iic WR I HUE Hee gus a yide gt 1 28 1 3 9 Ascertain if Checks are Required sees eene nennen eene nenne ener 1 29 7 3 10 SDN Che Kusak asha 1 30 13 41 Verify SDN Match
15. and click the appropriate account class All the facilities maintained for the account class will be applicable for the current account to be created Mode of Operation Select mode of operation from the drop down list The options available are e Single e Jointly e Either Any one or Survivor e Former or Survivor e Mandate Holder Account Type Select the account type from the drop down list The options available are e Single e Joint Account Specify the account number of the customer from which the initial deposit is made Customer No Specify the customer for whom the saving account should be created You can also select the customer from the adjacent option list The list consists of all the customers maintained in the system Existing Customer This field is checked if this option was checked in the Receive and Verify screen 1 3 3 Specifying Main Details Click Main Tab to enter the following details is ORACLE Media Specify the media You can also select the media from the option list provided The list displays all the media maintained in the system Select and click the appropriate media Statuses Term Deposit Amount Specify the amount for term deposit Maturity Date Specify the maturity date from the option list Initial Deposit Details In this section specify the initial deposit details of the customer Required Check this field to indicate that initial deposit is required A
16. ation is rejected In case the prospect customer passes the KYC checks the bank creates a new customer record in case of a new customer updates the customer details in case of an existing customer The bank opens a term deposit in the relevant system and dispatches hand over s the term deposit receipt confirmation advice to the customer Users belonging to the user role RCSEROLE Retail Customer Service Executive can perform these activities Customer Accounts Maintenance New Workflow Reference Priority Account Details Customer No Branch Code Customer Name Currency Term Deposit Amount A account Class Maturity Date Mode of Operation Account Type Sinale D Existing Customer Joint Primary Customer Secondary Customer Tertiary Customer Prev Remarks Remarks Specify the following basic details in this screen Workflow Reference The reference number of the workflow is displayed here Priority Select the priority for the creation of the term deposit account for a customer from the adjoining drop down list This list displays e Low e Medium ORACLE High Account Details Capture the basic account details of the customer here Branch Code The current logged in branch is displayed here Currency Specify the currency of the customer account You can also select the appropriate currency from the adjoining option list The list displays all the valid currencies maintained in the s
17. ccount Level Rate Code Pool Code Reference Rate Transaction MIS Codes Cost Code Composite MIS Codes Refer the Management Information System User Manual for further details Click Change Log button to invoke Change Log screen Contract Reference Contract Change log E Class Transaction Date Old MIS 1 19 ORACLE Click Transfer Log button to invoke Balance Transfer Log screen Balance Transfer Log Account Balance Transfer Log Details 14 4 1018 gt DI MIS Class Old MIS Code NewM Branch Code Product Code Financial Year Transaction Date GL Code 1 20 ORACLE 1 3 7 Capturing Primary Customer Details Click Primary Customer button to capture customer details The following screen is displayed Customer Details New Customer Information Customer Category Customer No Short Name Full Name a Existing Customer Personal Contact Information Nationality Address Language Geographic National Id Resident Status Resident Non Resident n Mailers Required Country Existing Bank Account Details 1010 Bank Name Branch Code Account Type Account Number Visiting Frequency m la lt WS image Domeste Professional In this screen maintain the following customer details Customer Information In this section specify the basic information of the customer Customer No Specify the customer
18. ct the outcome as PROCEED and save the record by clicking the save icon in the tool bar The following screen will be displayed nfor information Message The task is completed successfully Click Ok button The task is then moved to the next activity 1 3 16 KYC Decision After verifying and evaluating the KYC information bank decides whether it should enter into a relationship with the prospect continue relationship in case of an existing relationship or not Users belonging to the user role KYCMROLE KYC Manager can perform these activities Go to the pending list in the system The system displays all the pending activities Click Acquire button adjoining the KYCDecision task to acquire it The following screen is displayed ORACLE 1 36 information Message The Task was successfully Acquired If you have requisite rights double click on the task in your Assigned task list and invoke the following screen Workflow Reference Priority Low Account Details Account Account Type Currency Account Class Customers 1010 Customer No Customer Name Documents Prev Remarks Remarks Audit In this screen you can view the complete information of the applicant The outcome of various stages of KYC R sub process is displayed in the Audit block Based on these information you can inform the customer if you enter into a relationship with the p
19. e click on the task in your Assigned task list and invoke the following screen Store Documents New Workflow Reference Priority Low Customer Information Customer Name Customer Number Account Details Account Number Storage Details Date of Storage Time of Storage Place of Storage Storage Reference Documents Prev Remarks Remarks Audit Outcome In this screen the following information can be stored Workflow Reference The workflow reference number is displayed Priority Select the priority for maintaining the documents Customer Information The following customer information is displayed e Customer Name e Customer Number 1 40 ORACLE Account Details The current account number of the customer is displayed Storage Details Capture the following storage details in this section Date Of Storage Capture the date of storing the documents Time Of Storage Specify the time of storing the documents of the current account Place Of Storage Mention the place where the document is stored Storage Ref Number Specify the storage reference number Select the action Document Stored in the textbox adjoining the Audit button in this screen and save the record by clicking the save icon in the tool bar The following screen will be displayed information Message Information Message The taskis completed successfully Click Ok button 1 4
20. en moved to the next activity Step 6 KYC C Review Info This process includes checks like SDN check internal blacklist check contact details verification etc The account is opened only when the customer passes all these checks In case of non clearance of any of the checks the account opening process is terminated The bank verifies all the details documents to ensure that the information documents required to carry out checks are obtained In case the details captured are incorrect the bank makes the necessary modifications If the verification is successful the bank proceeds to conduct KYC checks Once checks are carried out the result is passed on to the parent process If any of the checks fail the relevant regulatory internal authorities are informed Once KYC checks are carried out the result is passed on to the parent process Here you perform the Know Your Customer check on the customer The KYC check depends upon the regulatory environment within which your bank operates and its internal KYC policies Bank initiates the process of KYC C review for a customer as a part of parent process with all the relevant information in the system This process comprises the following stages e Verify prospect customer details e Ascertain if checks are required e SDN checks e Verify SDN Match e Inform Regulatory Internal authorities on checks failure e Internal Black List check e Verify customer pr
21. entioning the complete details of the term deposit opened by the bank Step 14 Store Document Reference Number in the System The bank stores the document reference in Oracle FLEXCUBE for future reference The documents that are captured and uploaded into the DMS system generates a reference number which are linked to the contract reference number and saved in Oracle FLEXCUBE for future reference Step 15 Dispatch Confirmation Advice and Store Documents In this stage the bank dispatches hands over the term deposit receipt confirmation advice to the customer The bank stores the deposit opening form and other supporting documents in a safe and accessible location The bank also captures e details of the documents stored e While storing the bank ensures that all the required documents as per the bank s policy are available in the storage Users belonging to the user role ROEROLE Retail Operations Executive can perform these activities You can store the current account opening form and other supporting documents are stored in a safe and accessible location This storage information can be recorded using Store Documents screen You can capture the storage details in this stage Click Acquire button adjoining the Store Documents task to acquire it The following screen will be displayed 1 39 ORACLE information Message QI The Task was successfully Acquired If you have requisite rights doubl
22. er Only users who have procured the relevant access rights can perform activities under a stage 1 1 ORACLE 1 3 Process Flow Diagram Verification successful Document missing Result of verification Seek approval to proceed with overrides Approve Reject Approve Verification successful Yes Know your customer Retail checks No Existing customer Are funds available Legend Computer Alded Human Task BE eee ORACLE Step 1 Receive and Verify TD Account Opening Form and Documents In this stage the bank receives the term deposit opening form and the related documents from a prospect customer for opening of a term deposit The bank verifies the details documents submitted for opening of a term deposit to ensure completeness In case of missing details documents the bank either decides to proceed further only after obtaining the missing details documents or processes the request with necessary approvals without waiting for the missing details documents The bank then captures the details of the term deposit to be opened which is followed by KYC checks In case of an existing customer the bank does the KYC checks only if there are any change in the existing KYC information of the customer and in case of a new customer the bank necessarily performs the KYC checks If the KYC checks are not passed the applic
23. ilable modify customer details STDSA021 in FLEXCUBE 1 8 ORACLE Stage Title Function Id Callform Upload Available View Available Exists Not available Not available Book term deposit STDTDO08 Not Available Generate term deposit receipt confirmation advice Store document STDTDOO7 Available Not Available Available reference number in FLEXCUBE Dispatch confirmation advice and store documents collected from customer Refer the Procedures User Manual for details about task list Step 2 Decide on Approval for Missing Documents Details In this stage the bank decides whether to approve processing the term deposit opening request as an exception if the account opening with incomplete details documents as an exception is approved If the opening of term deposit with incomplete details documents as an exception is approved the bank proceeds with processing the request and simultaneously arranges to follow up with the customer for submission of the pending details documents The decision remarks of the approver are captured In this screen you can view the basic account customer and document details The verifier should be able to view the contents of the document uploaded Users belonging to the user role RCSMROLE Retail Customer Service Manager can perform these activities Go to the pending list in the system The system displays all the pending activities Click Ac
24. ining the required task to acquire it The following screen will be displayed Information Message The Task was successfully Acquired If you have requisite rights double click on the task in your Assigned task list and invoke the following screen Customer Accounts Maintenance New Workflow Reference Priority Low Account Details Customer No n Existing Customer Branch Code Account Media Account Class Mode of Operation Account Type Single Joint Nominee Account Facilities Initial Deposit Details B Cheque Book Required B Passbook Amount B ATM Currency Cheque Book Name 1 Payment Mode Cash Account Number Account Number Account Balance Cheque Number Current ACY Date Available Drawn On Type of Cheque Book Pre Printed Primary Customer Secondary Customer Tertiary Customer Prev Remarks Remarks Audit Outcome 1 25 ORACLE In this screen you can modify the editable fields After modifying the required details click save icon in the tool bar You will be taken back to Verify Details task Click save icon in the tool bar to save the record The following screen will be displayed P information Message Information Message The taskis completed successfully Click the OK button in this screen You will be taken back to the Modify Details screen Click Exit button to exit the screen The task is th
25. ion Offset Branch Offset Account Change Log Date Time Date Time _ Private Customer C Cheque Book Passbook CI CAS Account ATM Pay In By Account Pay In By GL Waive account Opening Charges Mod No Record Status Authorization Status Options IBAN Account Number Alternate Account Number Clearing Bank Code Clearing Account Number Amounts And Dates C Replicate Customer Signature C Salary Account JIBAN Required Deposits Instruction Billing Parameters Account Signatory Interim Transactions Report Cheque Book Request Debit Card Request Deposit Linkage The fields in the screen are disabled The verifier is able to navigate to all tabs and verify data entered corrected The verifier can enter comments In case the outcome selected is Failed the process will move to the Modify Input Details stage and in case the outcome selected is Successful the task will then moved to the next activity once you click the OK button in this Screen 1 24 ORACLE Step 5 Modify Details of Input In this stage In case verification is not successful the bank modifies the details captured Users belonging to the user role ROEROLE Retail Operations Executive can perform these activities In case verification is not successful then you may need to modify few details Go to the pending list in the system The system displays all the pending activities Click Acquire button adjo
26. is then moved to the next activity Step 3 Input Details of Term Deposit In this stage the bank captures the complete details required for opening of a term deposit such as customer information details of all the applicants in case of joint accounts contact details deposit amount tenor maturity date nominee details guardian details in case of minor accounts nominees rollover details The bank also uploads signature and photographs of the prospect customer 1 10 ORACLE Users belonging to the user role ROEROLE Retail Operations Executive can perform these activities Go to the pending list in the system The system displays all the pending activities Click Acquire button adjoining the Input Details task to acquire it The following screen is displayed information Message The Task was successfully Acquired If you have requisite rights double click on the task in your Assigned task list and invoke the following screen Customer Accounts Maintenance New Enter Query Customer Name Account Branch Code Customer No Currency Account Class C Private Customer SD User Reference BER ooa Nominee Check List Account Description Account Facilities Options C Cheque Book Passbook CAS Account C Replicate Customer Signature Salary Account JIBAN Required Account Type Mode of Operation Account Open Date Address Initial Fundi
27. mount Specify the initial deposit amount Currency Specify the currency in which the initial amount is deposited You can also select the appropriate currency from the adjacent option list The list consists of all the currencies maintained in the system Payment Mode Select the mode of initial payment The options available are e Cash e Cheque Account No Specify the account number if the initial deposit is made though the account Cheque No Specify the cheque number if the initial deposit is made through cheque Date Specify the date of the cheque Drawn On Specify the bank on which the cheque is drawn Deposit Details In this section specify the deposit details of the customer 1 13 ORACLE Rollover Type Select the rollover type from the drop down list The options available are e Principal e Principal Interest e Special Amount Rollover Amount Specify the rollover amount Term Deposit pay in option Select the term deposit pay in option from the drop down list The options available are e Pay In By GL Pay in By Cash e Pay in By Savings Offset Branch Specify the branch id for the offset account from the option list Account Specify the customer account from which the money is to be debited for booking the TD The customer account can also be selected from the option list which displays valid account numbers that are maintained in the branch specified in the Offset Branch field Pri
28. ncipal Liquidation Branch Specify the branch in which the principal liquidation account is maintained from the option list Principal Liquidation Account Specify the account in which the principal should be liquidated The customer account can also be selected from the option list which displays valid account numbers that are maintained in the branch specified in the Principal Branch field or ORACLE 1 3 4 Specifying Nominee Details Click on Nominee tab to specify the following details Customer Accounts Maintenance New Enter Query Customer No Customer Name Currency Account Branch Code Account Class E _ Private Customer SD User Reference BER soia Nominee Check List Account Description Account Facilities Options ep C Cheque Book Replicate Customer Account Type Single Signature Passbook NN Joint Salary Account Mode of Operation JIBAN Required Account Open Date I IBAN Account Number Address Initial Funding Alternate Account Number Account Opening Amount Clearing Bank Code Pay In Option Pay In By Account Clearing Account Number Pay In By GL Offset Branch Media Amounts And Dates Offset Account arco C Waive account Opening Charges Debit Card Request Deposit Linkage Docu hange Log Maker Date Time Mod No Checker Record Status Date Time Authorization Status Name Specify the name of the nominee Date of Bi
29. ng Account Opening Amount IBAN Account Number Alternate Account Number Clearing Bank Code Clearing Account Number Pay In Option Pay In By Account Payln By GL Location Offset Branch i Media Amounts And Dates Offset Account Country Code C Waive account Opening Charges Standing Instructions Linked Entities interest Charges Consolidated Charges Limits e Deposits Billing Parameters Account Signatory Interim Transactions Report Debit Card Request Deposit Linkage Change Log Maker Date Time Checker Ri Mod No rd Status Date Time Authorization Status Here you can specify the following details Workflow Reference The workflow reference number is displayed here This reference number can be used in future to query the details Priority The priority selected at the first stage is displayed here ORACLE Account Details Specify the following account details of the customer in this section Branch Code The current branch in which the account is being created is displayed Currency Specify the currency to be used for the account You can also select the account currency from the adjacent option list The list displays all the currencies maintained in the system Account Class Specify the account class for the account You can also select the account class from the option list provided The list displays all the account classes maintained in the system Select
30. ospect contact details e Other KYC Checks e Decision 1 26 ORACLE passsed Yes No Legend Computer Aided Human Task System Task Human Task 1 27 ORACLE 1 3 8 Verify Prospect Customer Details Users belonging to the user role KYCEROLE KYC Executive can perform these activities Go to the pending list in the system The system displays all the pending activities Click Acquire button adjoining the Sub process KYC Review task to acquire it The following screen is displayed information Message The Task was successfully Acquired If you have requisite rights double click on the task in your Assigned task list and invoke the following screen Workflow Reference st Priority Low Account Details Account AccountType Single Joint Currency Account Class Customers 1010 Customer No Customer Name Documents Prev Remarks Remarks Audit 1 28 ORACLE Click Document button to invoke Document Upload screen The verifier will be able to update only remarks and upload documents that he might obtain in this stage Document Upload Document Upload 10710 L Document Category Document Type Document Reference Remarks Upload View 0 Unload Li You can view the customer details in this screen If the customer information is complete then select the outcome as COMPLETE and
31. quire button adjoining the Approve Account Opening task to acquire it The following screen is displayed Information Message Information Message The Task was successfully Acquired 1 9 ORACLE If you have requisite rights double click on the task in your Assigned task list and invoke the following screen E Customer Accounts Maintenance New Workflow Reference Priority Low Account Details Customer No Branch Code Customer Name Currency Term Deposit Amount Account Class Maturity Date Mode of Operation Account Type Single Existing Customer Joint Primary Customer Secondary Customer Tertiary Customer Prev Remarks Remarks Audit Outcome After viewing the details if you want to obtain the missing documents before approval then select the action Obtain Missing Documents in the text box adjoining the Audit button You will be taken back to Receive and Verify screen However if you want to proceed with the process of account creation select the action APPROVE in the text box adjoining the Audit button You will be taken to Input Details task Click save icon in the tool bar The following screen will be displayed information Message The taskis completed successfully Click OK button in this screen You will be taken back to the Approve Account Opening screen Click Exit button to exit the screen The task
32. rd by clicking on the save icon of the tool bar The following screen will be displayed information Message Information Message The task is completed successfully Click Ok button You will be taken back to the Verify Prospect Contact Details screen Click Exit button to exit the screen The task is then moved to the next activity 1 3 15 Other KYC Checks As per the bank s mandated policy you will have to other details like verification of the employer information verification of the income information sources and uses of funds etc Users belonging to the user role KYCEROLE KYC Executive can perform these activities Go to the pending list in the system The system displays all the pending activities Click Acquire button adjoining the OtherkYCChecks task to acquire it The following screen is displayed Information Message Information Message The Taskwas successfully Acquired If you have requisite rights double click on the task in your Assigned task list and invoke the following screen 1 35 ORACLE Workflow Reference Account Details Account Account Type Currency Account Class Customers 1010 Customer No Priority Lo Single Joint Customer Name Documents Prev Remarks Remarks Audit In this screen you can view and verify the applicant s details After verifying the details sele
33. rospect continue relationship in case of an existing relationship or not as part of the parent process Based on the decision select the outcome as FAILED or PASSED and save the record by clicking the save icon in the tool bar The following screen will be displayed A i information Message lt gt The task is completed successfully 1 37 ORACLE Click Ok button The task is then moved to the Main process Step 7 Block Customer in the System For an existing customer if the KYC check fails then the system will block all the existing accounts for the customer as per the bank s internal guidelines The failed customers will be added into the internal backlist database Step 8 Generate Advice of Rejection of Request for Opening TD In this stage the bank generates term deposit receipt confirmation advice mentioning the complete details of the term deposit opened by the bank Step 9 Dispatch Advice of Rejection In this stage the bank dispatches the advice of rejection to the prospect The documents obtained along with the deposit opening form if any are also returned as part of this activity Users belonging to the user role ROEROLE Retail Operations Executive can perform these activities Customer Accounts Maintenance New Workflow Reference Priority Le Account Details Customer No Branch Code Customer Name Currency Term Deposit Amount A account Class Maturity Date
34. rth Specify the date of birth of nominee Relationship Specify the relation of the customer with the nominee Address1 Specify the first line of the address of the nominee Address2 Specify the second line of the address of the nominee Address3 Specify the third line of the address of the nominee Address4 Specify the forth line of the address of the nominee 1 15 ORACLE Minor Select this option if the nominee is a minor Guardian Name Specify the guardian name of the minor Relationship Specify the relation of the minor with the guardian Address1 Specify the first line of the address of the guardian Address2 Specify the second line of the address of the guardian Address3 Specify the third line of the address of the guardian Address4 Specify the forth line of the address of the guardian ORACLE 1 3 5 Specifying Interest Details Enter interest details by invoking the IC Special Conditions Maintenance Screen Click Interest button to invoke this screen 4 IC Special Conditions Maintenance Account Details Branch Code Account EN o Calculation Account Interest Booking Account Charge Booking Account Product Details Product Code UDE Currency ILM Product Type Effective Date 1071 gt M C Effective Date Open Interest Statement Interest Start Date Charge Start Date Interest Booking Branch Charge Booking Branch Dr Cr Advices 4 100
35. se maintained by the Office of Foreign Assets Control OFAC In case of a no match the process proceeds In case of a match positive partial you can verify the match again using the OFAC guidelines A system Task is created which invokes the external service to do the SDN check for all new applicants and any existing customers whose information is modified All nominee details are also sent for SDN check 1 30 ORACLE 1 3 11 Verify SDN Match The bank checks the applicant s name for terrorism related black listing against the SDN database maintained by the Office of Foreign Assets Control OFAC In case of a no match the process proceeds In case of a match positive partial you can verify the match again using the OFAC guidelines Users belonging to the user role KYCMROLE KYC Manager can perform these activities Go to the pending list in the system The system displays all the pending activities Click Acquire button adjoining the Verify SDN Match task to acquire it The following screen is displayed information Message The Task was successfully Acquired If you have requisite rights double click on the task in your Assigned task list and invoke the following screen Workflow Reference Account Details Account Account Type Currency Account Class Customers 1010 Customer No Single Joint Customer Name Documents Prev Remarks Remarks Audi
36. t 1 31 ORACLE In this screen you can view the applicant s details In case of a positive SDN match the bank informs the regulatory agency OFAC or any other similar agency about the SDN match of the prospect customer However if the match is cleared you can continue with the subsequent KYC checks Save the record by clicking the save icon in the tool bar The Outcomes for this stage are Cleared Not Cleared The following screen will be displayed information Message The taskis completed successfully Click Ok button The task is then moved to the next activity 1 3 12 Inform Regulatory Internal Authorities on KYC Checks Failure In case of a positive SDN match the bank informs the regulatory agency OFAC or any other similar agency about the SDN match of the prospect customer The bank may also inform its internal authorities in case of positive SDN match and or if the prospect customer is blacklisted internally Users belonging to the user role KYCMROLE Manager can perform these activities 1 3 13 Internal Blacklist Check Users belonging to the user role KYCEROLE KYC Executive can perform these activities Go to the pending list in the system The system displays all the pending activities Click Acquire button adjoining the Internal Blacklist Check task to acquire it The following screen is displayed information Message Information Message The Task was
37. x Document Reference x DocumentType x Upload View Here you need to specify the following details Document Category Specify the category of the document to be uploaded Document Reference 1 6 ORACLE The system generates and displays a unique identifier for the document Document Type Specify the type of document that is to be uploaded Upload Click Upload button to open the Document Upload sub screen The Document Upload sub screen is displayed below Documents E Document Upload 101 Document Category Document Reference x Document Type x Upload View gjADDRESSPROOF 25 BANK STATEMENT Document Upload Document Path Browse In the Document Upload sub screen specify the corresponding document path and click the Submit button Once the document is uploaded through the upload button the system displays the document reference number View Click View to view the document uploaded In Retail Term Deposit Creation process Document Upload feature is not available in all the stages Its availability in this process is given below Stage Title Function Id Callform Upload Available View Available Exists Not available Not available Receive and verify term STDTDOO1 Available Available Available deposit account opening form amp
38. ystem Account Class Specify the account class to be used by the account You can also select the appropriate account class from the adjoining option list The list displays all the valid account classes maintained in the system You can choose the appropriate one Mode of operation Select mode of operation from the drop down list The options available are e Single e Jointly e Either Any one or Survivor e Former or Survivor e Mandate Holder Account Type Select the account type from the drop down list The options available are e Single e Joint Customer No Specify a valid customer number For new customer the user needs to specify the customer number here You can also select the appropriate customer number from the adjoining option list The list displays all valid customers maintained in the system Customer Name The name of the selected customer is displayed here In case of new customers it is blank Term Deposit Amount Specify the term deposit amount Maturity Date Specify the maturity date from the option list 1 4 ORACLE Existing Customer Check this option if the selected customer is an existing customer 1 3 1 Capturing Primary Customer Details Click Primary Customer button to capture customer details The following screen is displayed E Customer Details Customer Information Customer No Full Name Existing Customer Contact Information Permanent Address Address Country Line 1
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