2013 TENVIS Quick Start Guide 2.1 20131224.cdr
Contents
1. Please selectlanguage English Open Search Configure camera s network settings ean TENVIS Search Tool 5 3 Information about the computer hito www tenvis com uD 001234567812 Local IP 192 168 1 20 cs e PW ver 32 37 2 39 udhet Mask 255 255 255 0 8 8 8 8 Norne Camera Router 192 168 1 1 ONS2 uD ip binsne Configure IP Using DHCP bsd1131 192 168 1 24 IPCamera P Access P Subnet Mask 255 255 255 0 Router 192 168 1 1 ONS 8 8 8 8 Some os the computer intemet Port P O rt intemet Uri http bsd1131 mytenvis org 777 search Open Camera s Password seese Apply Tips 1 The following link will give you a detailed explanation of port forwarding Hope this helps http portforward com help portforwarding htm 2 Please refer to Port Forwarding of Common Routers in Advanced User Manual for more instructions Advanced User Manual is enclosed in CD or can be downloaded from official website www tenvis com download 3 Should you require further assistance please take snapshots of your router management interface of port forwarding section and send them to our Customer Service team Our tech support will be happy to assist you Congratulations Now you can monitor what is happening anywhere anytime 11 Chapter 5 Mobile device configuration 1 Search for TENVIS in App Store or Google Play and install TENVIS Slight Or visit www tenvis com download to know more tenvis og TE2. URL you can also access the camera on any Internet enabled device If attempt to access the camera via DDNS URL failed please follow the instructions given on the next page About Hardware Version Ver 2 0 Firmware Version Ver 1 10 2 MAC Address 00 12 34 56 78 12 Wi Fi Status Disconnected Set up Wi Fi here DDNS http bsd1131 mytenvis org 7777 Manufacturer TENVIS Technology Co Ltd Official Website www tenvis com Tips Some routers do not support computers access the camera in LAN by DDNS URL so please try to access the camera from 3G 4G network or other router s network That means try a real Internet connection connect to the camera by DDNS URL maybe fixed the problem of getting failure 2 f it failed to access the camera via DDNS URL please check DDNS status in the DDNS settings page and see whether the DDNS Update is successful Go back to Chapter 2 and modify camera s connection settings if it shows failed Please try to access the DDNS URL again and login to the camera if the DDNS Status shows successful If all attempts failed please follow the below instructions Built in DDNS Configuration Syste 4 hapyhsd1131 mytenvis org 777 DONS Update Successi 10 3 Please do port forwarding on the router in order to properly access the camera via DDNS URL You can get the camera s IP address and port using TENVIS IP Camera Search Tool first and then finish port forwarding manually PCamera
3. Internet View 3 cmc TE Modem WO Wired GED j goss T J fisterne OR Phone races Wireless Router 3G 4G or WIFI IP Camera p LAN means Local Area Network Chapter 2 Let s get PC view Hardware Connection Connect IP camera to your router and make sure both the camera and your computer are connected to the same router via a network cable or Wi Fi connection For Windows Insert the CD or download the software from www tenvis com download Open the CD and use autorun to install Then cica After installation please double click tL TENVIS Search Tool Open Search Tool and click Search to search for cameras in LAN Select the camera you want to set up You can identify the camera by its serial number S N which is labeled on the bottom of the camera For initial installation of the camera please configure camera s network settings Check Configure camera s network settings to start S N Alias IP Address bsd1131 IiPCamera 192 168 1 40 7777 Please selectlanguage English Open Configure camera s network settings 6 Click Auto adjust to automatically configure camera s network settings conforming to your computer s network settings Or you can adjust the network settings manually Enter camera s username and password and click Apply for the settings to take effect Alias bsd1131 Please select language English J Configure camera s network settings PC network con
4. NVIS Sight APPS 4 LIEHUAI 1 TENVIS Sight 2 Run TENVIS Slight click button to add a camera The application will search cameras in LAN automatically Camera List Edit Return Tl KEME Refresh Search camera 12 3 Select the detected camera or click Manually add camera to add cameras Enter camera password and then click Preview Return Add camera Refresh Retum Setting Preview Search camera Semi Camera e Host 192 168 2 127 Port TITT TE admin Password Manually add camera Tips Camera information in the above snapshot is just for your reference Default username is admin and default password is admin 4 If you can get live video from the camera click Save to store current camera settings Retum Camera Video Save Camera List Edit 4 Audio 4 Alarm Brightness Contrast 13 5 Select the camera just added to get live video Return Camera Video Disable audio Enable listen Enable speak Disable alarm Enable alarm Adjust video brightness Contrast Adjust video contrast Brightness Contrast Go 7 Set or go preset position Notice 1 For remote live view please refer to Chapter 4 Internet access configuration and finish configuration first 2 Video quality on mobile phone is determined and significantly influenced by mobile signal strength 3 When viewing the camera on computer and mobile phon
5. Search Tool into Applications folder to install eoo _ TENVIS Search Tool re S Applications Read Me rtf TENVIS Search Tool 3 Run the software in Launchpad and ignore the security warning Click Search and select the camera you want to configure that appeared in the search result bar within your local area network TENVIS Search Tool 5 3 irformoton about the computer htt wweetenyis uo 001234567812 LocaliP 192 168 1 20 FW ver 32 37 239 Subnet most 255 255 255 0 DNS 8 8 8 8 Nare Camera Router 192 168 1 1 ONS2 2 Corfigure P Using DHCP bsd1131 192 168 1 24 IPCamera P Addes 192 168 1 24 Subnet Mask 255 255 255 0 Router 192 168 1 1 ONS 8 8 5 8 Same os the computer intemat Port 7777 nemat Urt hetp bsd113l aytemis org 777 Open Camera s Pastward eeeee i Apply 4 Click Same as the computer Then enter camera s default password and click Apply to configure camera s IP address Fafa TENVIS Search Too 5 3 irformaton about the computer thew tenvis uD 001234567812 local P 192 168 1 20 FW ver 32 37 2 39 Subnet Mosk 255 255 255 0 ONS 8 8 8 8 Name Camera Router 192 168 1 1 onz uo e uane Cor gure P Using DHCP bed 133 192 168 1 24 IPCamera P Addes 192 168 1 24 Subnet Mask 255 255 255 0 Router 192 168 1 1 DNS 8 8 8 8 hitemet Port 7777 hemat Urt http bed 113 lL ewtenvis org 777 Open Comar rosos uen JC roer Tips Camera s default username is admin default passw
6. Version 2 1 TENVIS the world in my eyes Quick Start Guide wl For security s sake please update the default user name and password of your IP camera The exact process is on page 9 Contents Chapter 1 Let s get started What s in the DOK Let s show you around How itworks Chapter 2 Let s get PC view Forwindows ___ _ _ __ __ __ _ For MAC Change camera s password Chapter 3 Wi Fi configuration Set up Wi Fi connection Chapter 4 Internet access configuration Set up Port Forwarding Chapter 5 Mobile device configuration For iPhone and Android Chapter 6 Last but not least FAQ learn more Support NOTE Certain functions mentioned in this manual may vary according to camera s model For example pan and tilt function are for Pan Tilt enabled cameras only Chapter 1 Let s get started What s in the box Wireless IP Camera x 1 Power Adapter x 1 User Manual x 1 CD x 1 Mounting Bracket set x 1 Screws and Plastic Screw Anchors Stickers Let s show you around Reset LAN p wi Fi an Audio Out DO E gt Power Reset Ld Power How it works Wired LAN View Q mea IP Camera Wireless LAN View lr N mR Q Wireless o IP Camera
7. e at the same time video quality settings on computer will be set to the same as that on mobile phone Tips Remote live view means getting live video from camera via a 3G 4G Wi Fi network outside the local area network in which the camera is located Congratulations You have set up Mobile view successfully Now you can watch live feed from the camera on your phone anywhere anytime 14 Chapter 6 Last but not least FAQ Why does my computer or security software say the software is dangerous and itis a virus The search tool will detect device in your network and it seems like a virus Please ignore the warning and continue Why can t the search tool cannot detect the camera Please make sure the network cable is connected and turn off firewall and security software on your computer And make sure the camera is connected to the router but not the computer Why does the camera always ask for username and password or it says Incorrect User The camera s default username is admin and default password is admin If you forget your username or password you can reset the camera to factory settings to get the default username and password How can I reset the camera to factory settings Please press the reset button under or on the camera for about 1 minute until the camera reboots Please make sure the power supply is connected to the camera when you are doing it Why is there no audio from the camera Only ind
8. nection information Network card Wireless Conntion v 192 168 1 20 255 255 255 0 192 168 1 1 192 168 1 1 IP address Subnet mask Gateway DNS Username Default username admin iPCamera IP Address 192 168 1 40 7777 Open Search J Obtain IP address automatically via DHCP Camera Network Information IP Address 192 168 1 40 255 255 255 0 Gateway 192 168 1 1 DNS 8 8 8 8 Port 7777 Auto adjust Subnet Mask Default password admin Tips Camera s default username is admin default password is admin 7 Once network configuration is completed Search Tool will login to camera and open login page in your default browser automatically You can also click Open in Search Tool to open camera s login page Enter camera s username and password to login Select browser mode to watch live video from the camera Welcome to Use IP Camera 5 It is required to install a plug in for the first login to Internet Explorer Click Allow and download the plug in and then install You ll be able to watch live feed from camera after the plug in is properly installed TENVIS W ss Resolution 640 x 480 Video PS 5 PT Speed Noma oog geo ood cae opona Boa Congratulations Now you can watch live feed from the camera within local area network LAN For Mac 1 Insert the CD and open TENVIS Search Tool dmg Or you could download the software it from www tenvis com download 2 Drag TENVIS
9. oor camera support audio Please sign in Internet Explorer mode for IE Why can t the camera record video Please sign in Internet Explorer mode for IE and right click IE icon and select Run as Administrator to run IE as administrator Why is the image blurry Remove the protective film on the lens and rotate the lens of the camera to get a clear image 15 8 The comparison of different browsers IE Firefox Chrome Safari in all platforms Video Yes Yes Record Yes No Alert Record Yes Only in live video page No Alert by E mail or FTP Yes Yes Multiple View Yes No Audio 2 Way No Learn more You can find more information watch demos and learn more about TENVIS IP Camera at www tenvis com Support If you have any problem with the camera settings please visit our forum to search your problem or post thread for help http forum tenvis com Customer Service Time 9 00 18 00 Beijing Time UTC 8 Monday Friday Telephone 0086 755 89732479 E mail support tenvis com NOTE Certain functions mentioned in this manual may vary according to camera s model For example pan and tilt function are for Pan Tilt enabled cameras only 16 TENVIS the world in my eyes TENVIS Technology Co Ltd www tenvis com How are we doing Welcome to email our COO via admin tenvis com for any suggestion or complaint Thanks for choosing TENVIS
10. ord is admin 6 4 Double click the IP address listed in the TENVIS Search Tool Default browser will be opened automatically to display the camera login page eo ma n TENVIS Search Tool 5 3 information about the computer tt t UID 001234567812 Local 192 168 1 20 FW ver 32 37 2 39 Subnet Mask ONSI 255 255 255 0 8 8 8 8 Name IPCamera Router 192 168 1 1 ONS2 p N Configure P Manualy bsd1131 192 168 1 24 iPCamera IP Address 192 168 1 45 Subnet Mask 255 255 255 0 Router 192 168 1 1 900 192 168 2 127 7777 2 ewm m 5 JE To view this page you must log in to area wcamera_00 04C8E1613 Yous papsmecd wi be pi g in Remember this password in my keychain Cancet logia 5 Select browser mode to watch live video from the camera Congratulations You have set up wired LAN view for MAC successfully Change Camera s Password For security reason please update the default username and password of your IP camera 1 Login the camera and then go to Settings page TENVIS E 2 2 Resolution 640 x 480 Video FPS 30 v 7 Pan Tilt Normal For Non IE User For IE User 2 Click System and select Change Password to update camera s password BACK Pan Tilt Setting Backup and Restore NTP Setting Misc Setting System Log Language Changing Password User Name Current Password New Password Confirm Password Cancel Chapter 3 Wi Fi Config
11. uration 1 Login to the camera and then go to Settings page Check for Wi Fi Status in About section If the camera is not yet connected to a wireless router it will show Disconnected Set up Wi Fi here click on it and you ll be redirected to Wi Fi Settings page If the camera is connected to a wireless router the name for the connected network will appear About Hardware Version Ver 2 0 Firmware Version Ver 1 10 2 MAC Address 00 12 34 56 78 12 Wi Fi Status Disconnected Set up Wi Fi here DDNS http bsd1131 mytenvis org 7777 Manufacturer TENVIS Technology Co Ltd Official Website www tenvis com 2 Click and select your wireless router s Wi Fi SSID wireless network connection Enter Wi Fi password and click Save Basic Wireless Settings Status Disconnected Y DLINK 65 SSID Xiaoai 59 0 WIFI Password Save Refresh 3 If the Status shows Connected the camera is successfully connected to wireless network and you can detach network cable from the camera If itis not connected click Refresh or go back to Step 1 and try connecting again Basic Wireless Settings Status Connected lt gt TENVIS SSID 5 o Sae J Reien Congratulations Now you have set up Wi Fi connection successfully 9 Chapter 4 Internet access configuration 1 Login the camera and go to Settings page Then click on the DDNS URL for Internet view If you can successfully access the camera via DDNS
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