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Remote Deposit Complete User Manual.

1. 3 Use the navigation arrows provided to view checks in the batch deposit A message will notify you when you have reached the first or last check in the deposit ZIC ALI Dallan Ts 7150 vay TOT HE G DEMO ZREN Q5 TRAMI MG DE QoTTTzree Avodred Dollars nd Zera C 7 M ET u ELT ea deel ay LEE ay SRE ICEL chy Ble 4 34 tt VE UIS A E Hui d ETF VECO ale Front Scanner Interface Service Start Server Scan Command Sent Scanner Scanning Started on Epson Device Terminal LZBFOOODOS Reset Scanner Deposit Status Location Control 24 32 135 24 Scanned 75 36 151 99 Complete Deposit FIGURE 51 NAVIGATIONAL ARROWS FOR VIEWING CHECKS IN A DEPOSIT Data Entry Alert I You are on the first check m FIGURE 52 FIRST CHECK IN LIST INDICATOR Remote Deposit Complete New User Interface Handbook 31 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete uly 2014 5 Data Entry Alert You have reached the last check h OK FIGURE 53 LAST CHECK IN LIST INDICATOR 4 From either the View Deposit tab or Data Entry View tab select Complete Deposit when finished scanning checks and or entering information The system will return to the Open Deposits page Scanner Interface Service Start Server Scan Command Sent Scanner Scanning Started on Epson Device Terminal LZBF000005 Reset Scan
2. Error The item has been sent to transaction processing but an error occurred preventing the item from being processed Duplicate The item was sent to transaction processing and rejected as a duplicate The item will not be processed with this batch deposit In Review The item is awaiting MICR repair or amount entry and its status will change once those steps are completed Needs Rescan The item has a poor image quality or is a partial image The batch deposit will be re opened so that you can rescan this item again in order for the batch deposit to be processed Open The item was scanned with no problems in an open deposit Once the deposit status becomes Deposited the item will be sent to transaction processing Rejected Indicates the item has been rejected and will not be processed due to any number of reasons e g image quality invalid MICR invalid payment origin etc Item Status Remote Deposit Complete New User Interface Handbook 52 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete uly 2014 Definition Routing Account This field contains the routing and transit number of the check captured when the MICR line was scanned Scanned Count This field contains the number of times an item was scanned Sequence This field contains the sequence of the check within the batch deposit c Select Show Event History at the bottom of the Batch Item Details page to display
3. 4 9531 000120385 1013 77 25 whbiSw SZILPIOLICOLCL 1000015238LL 462 11 pa 2111659 LLLOLCOCL 000295 202 0 00 amp Page 1 of 1 items 1 to 18 of 18 FIGURE 33 REFRESH OPTION e Hovering Hover over a listed item to display MICR information Remote Deposit Complete New User Interface Handbook 21 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Deposit View Data Entry View X Item List Filter 8 Al tems Problematic _ Needs Attention MICR Customer Number Name On Account Amount l13BHL7LLw 01100011 20000050890 0 00 amp Resean mw 2QL20 LLLQOCas LLCC coo The MICR is 0291280 t111906857t 11560 500 FIGURE 34 HOVER FEATURE OVER A DEPOSIT ITEM e Multiples of Customer Data The system will detect repeated customer information from check items and display a Multiple status under the Customer Number column Double clicking the Multiple status will navigate you to the Data Entry View page For more information about this page please see The Data Entry View Page section of this document Deposit View N Data Entry View Item List Filter 9 All Items C Problematic _ Needs Attention Refresh MICR Customer Number Mame On Account Amount LLLDLCOCL OOOL10L335P LOLE p 4531 A X LLIDLILOLLUDODL2358LLw 1013 7288 4 X LLIOLCOCL OOOLASCSSO 1008 Multiple 437725 X LLIDLILOLL OOOLI77LY 2358 53
4. Recurring Credits Bulk Check Operations Capture Void Resolve Approve emote Deposit Scan emote Deposit Complete FIGURE 25 REMOTE DEPOSIT COMPLETE OPTION 3 The Open Deposits page displays Device Control the feature used to help manage your scanning device s will also appear in a window at the bottom of your page Home Transactions Collections Admin Reports QuickBooks Files Customers FAQ s My Settings Logout Check Processing Open Deposits Quick Pay ML 1 gt Dl Page size 10 Displaying Page 1 of 1 Records 0 to 0 of 0 Date Created Location Item Count Deposit Amount e Payment Wizards escan No open deposits were found Open Existing Deposit Close Deposits Delete Deposits Bulk Check Operations Capture L3 L4 Device Service Remote Deposit Complete Device Make Device Model Device Terminal Status Device Service Initialized FIGURE 26 OPEN DEPOSITS PAGE WITH DEVICE CONTROL ACTIVE 4 There may be times when multiple batches will be on the Open Deposits page The following features can prove helpful in navigating through deposit items Note that these deposits on the Open Deposits page have not yet been submitted but are still open Remote Deposit Complete New User Interface Handbook 17 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 e Navigational Paging Use the forward and backward arrow
5. 32 135 21 Scanned 75 38 151 98 Complete Deposit FIGURE 45 FRONT BACK VIEWING OPTIONS FOR A CHECK IMAGE The Complete Deposit option is located at the bottom of the page When you have finished scanning select this option to begin the submission process NOTE It is recommended that you enter information about this deposit on the Data Entry View page described in the next section of this document The Complete Deposit option is available on either of these pages IIR eh Big ee 3 JOH MSC LAW Sit NAI PALLAS TA TISU 3n s2010 NR 7 300 D2 i ETHE TRAINING DEMO n 0 TT res Hundred Dollars nd Aero Cenl5 DELARS anos L uo BV 11 KTHS eru r Scanner Interface Service Start Server Scan Command Sent f Scanner Scanning Started on Epson Device Terminal LZBFO00005 Reset Scanner r Deposit Status Location Control 24 32 135 21 Scanned 75 38 151 98 Complete Deposit FIGURE 46 DEPOSIT STATUS SECTION WITH COMPLETE DEPOSIT OPTION Near the top of the page select the Data Entry View tab to enter additional information about a customer and or the transaction Data Entry View t Item List Filter 9 Al items Problematic Needs Attention Deposit View Customer Number DOUD37HT7T7OL 2 0 100011 200000000 Qu Qu 0000 bs 2 OGEELRLRT TT Ada Amount Name On Account 250000 X Lini FIGURE 47 DATA ENTRY VIEW TAB 26
6. Associates Inc Remote Deposit Complete July 2014 Status Definition State This field contains the state from which the customer s driver s license was issued This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Suite Apt This field contains the suite or apartment number of the customer This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Total Amount This field displays the total dollar amount of the deposit being scanned Transaction Number This field must be unique for each transaction processed It will be automatically populated if left blank and will appear on reports Zip Postal This optional key entry field contains the zip code or postal code of your customer and will repopulate the next time a check from the same customer is scanned This field is not available to appear on reports 1 Fill in the informational fields as needed When you complete the data for a customer press Enter on your keyboard to save it Information entered on either the Data Entry View tab or Deposit View tab will save automatically when navigating to the other tab If you will be processing check items from recurring customers you will be able to populate existing customer data NOTE Data validation on phone numbers is available when entering information 2 To popula
7. Home Transactions Reports FAQ s My Settings Logout Transaction Details This page displays the detailed information for a particular transaction Transaction Information Customer ID Consumer Micro business NTSSOID123 Operations you can perform Effective Date Thursday April 25 2013 Sale 1 200 00 Mark This Transaction Resolved Payment Method Image Replacement Document View Images Reason From Account Type Checking Account Number Check Number 0159 To Location Current Status Voided Source Application Transaction Processing Auth Response Success Transaction Number 17824712 6171 4a7 1 a7 9f 55ea6fba2d26 1 Reference T 2P2M25DBLS1 Payment Origin Back Office Settlement Status No Settlement Needed Description Notification Method Merchant Notify Email Address Transaction Date Tuesday April 23 2013 1 51 PM CT Originating As Image Replacement Document Show Audit History FIGURE 75 REASON TO RESOLVE TRANSACTION Remote Deposit Complete New User Interface Handbook 47 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Deposit Results Report The Deposit Results report displays a date range of deposit batches created with Remote Deposit Complete This report can monitor the status of current day batches the items within a batch or display a previous day s batches and items NOTE Batches created using Remote Deposit Complete can represent a deposit or
8. RDC PROCESS WORKFLOW Session Timeouts The system will automatically log off a user who has been inactive for at least 30 minutes A Session Timeout Warning appears two minutes before the user is set to be logged out to give them an opportunity to remain logged in Click OK to remain logged in Session Timeout Warning For your protection your session is about to be timed out due to inactivity Click OK if you would like to continue working Time Remaining 1 min 21 secs FIGURE 6 SESSION TIMEOUT WARNING Remote Deposit Complete New User Interface Handbook 5 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Logging In Your Admin user will provide you with a URL address as a route of accessing the application Save this URL to your favorites as it is a route of access into the system This URL address is also referred to as the Merchant Portal A user name a temporary password and company name will also be provided so that you may log in to the system Only the passwords are case sensitive 1 Once at the provided URL address complete the User Name Password and Company fields Click Login Customer Login User Name Password gn Please enter your login information above and click the Login button to access your account Company FIGURE 7 CUSTOMER LOGIN PAGE 2 The system will prompt you to change your password Passwords expire every 90 days and are case
9. Remote Deposit Complete New User Interface Handbook Page 1 of 1 items 1 to 2 of 2 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 The Data Entry View Page Select the Data Entry View tab once checks have finished scanning to enter more information about them When a check is scanned the following fields will be automatically populated MICR Payment Origin and Amount Deposit View Data Entry View 3 MICR 0100100 11119082571 122000500 Multiple Matches Select Customer E Payment Origin Miledin 0000000000 Customer Number Fina Amount soon Customer Data 1 Name On Account customer Data 2 Transaction Number customer Data 3 Transaction Data t 1 email address Transaction Dataz rirstname ae Transaction Data address C suiterapt Description o ooo City State E l Daytime Phone Ext C i Evening Phone mg Ext Driver s License State em Social Security hires pi Previous Check 1 of 75 ned Jes SS SP Em Scanner Interface JH MO LAW Service Stat Server Scan Command Sent Da LAN TX TNAM i Scanner Scanning Started on Epson Device GU rc RANING DEM ee Qd Terminal LZBF000005 EREN oF T Tzree Hundred Dol ers And me Bars i om V FRET GEE A EMITTE Sen eee SEA Ee ees ret Reset Scanner lp aL LU e Bx ne an jae l E UM eee rem m Deposit Status Location
10. U gt Add Remove Devices Manufacturer Version Available Installed Digital Check 12 00 Ed Epson 1 04 FIGURE 21 ADD REMOVE DEVICES 12 The Install Wizard tool displays Disconnect the scanner you wish to install from your computer and exit all other applications Select Next in the Install Wizard tool to continue Add Remove Device Installers File View Panini Install Wizard Welcome oS Requirements Information Please disconnect device from computer Program Detection Please exit all applications FIGURE 22 INSTALL WIZARD Remote Deposit Complete New User Interface Handbook 13 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 13 After the Install Wizard tool has run its course connect the scanner to your computer and select Finish The scanner is now installed and you may begin scanning deposits Panini Install Wizard Complete Welcome Installation Success Information Pen DAEA Please connect the device now Download Install FIGURE 23 INSTALLATION COMPLETE NOTE For more information about working with Device Control including uninstalling a scanner please see the Scanner Device Control section of this document Remote Deposit Complete New User Interface Handbook 14 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Working with Remote Deposit Complete A deposit can be in any number
11. as well as the erroneous parsing of an item may cause an item to be inaccurately flagged as a duplicate In addition duplicate items may be flagged for a Transaction Number issue The Transaction Number is systematically assigned to each transaction If the Transaction Number field is manually populated by the user however the value must be unique per transaction and cannot be repeated Repeating data in the Transaction Number field will result in a duplicate error If you have an instance which may produce occurrences of inaccurately detected duplicate items please contact EPS Support at EPSSupport Profitstars com or 877 542 2244 The Open Deposits Page 1 Log in to the Merchant Portal and select Transactions from the top of the page Search Last Company Mame Home Transactions Collections Reports FAQ s My Settings Welcome You are currently logged in to the ProfitStars online system FIGURE 24 HOME PAGE WITH TRANSACTIONS OPTION Remote Deposit Complete New User Interface Handbook 16 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 2 From the left navigational bar under the Bulk Check Operations heading select Remote Deposit Complete Search Last Company Name FAQ s My Settings Logout Check Processing Quick Pay Verification Only Preauthorized Payment Telephone Payment Issue Credit Payment Wizards Preauthorized Payment Telephone Payment Recurring Payments
12. 15 2013 Deposit 1110255215183 3 15 7013 Deposit 111025 62161832 3 I5 2013 Deposit 11 45 42 0424333 3 15 2013 Deposit 7384384 55758 552042 74 5173 233 10 SB OAAS 2418 533389371 164 47 40 4513135 40 168 44 132 168 4 653851 53 857 64 1 055 50 16831554 Lf 5545 60 1551 35100 SLUNEEI 1513515 S115 5574 I 315854522 5232457 3513 54114 19 52708 53 51115614 000 51213521 Oben Existing Deposit Cera Depati Dalee Lire FIGURE 29 OPEN DEPOSITS PAGE WITH CREATE NEW DEPOSIT INDICATED 2 If at this time Device Control has not already launched the system will ask you to confirm launching Device Control Select OK to continue Scanner Interface Launching the Device Control A paar 7 FIGURE 30 PROMPT TO LAUNCH DEVICE CONTROL Remote Deposit Complete New User Interface Handbook 19 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 3 The New Deposit page displays Complete the following fields as applicable e Location Select the account for which the batch is to be processed e Deposit Name System generated Includes the date and time the batch is being created along with a unique batch ID number e Number of Checks Enter the number of checks in the batch e Total Amount Enter the total amount of the batch This is a two decimal place field to include the decimal point For example XX XX e Deposit Slip ID If displayed enter your
13. Deposit Deletion Are you sure you want to delete the selected deposit OK Cancel FIGURE 62 CONFIRMATION TO DELETE DEPOSIT S 6 Aconfirmation of the deletion will display Select OK to continue to the Open Deposits page Delete Deposit s Results of I batch es deleted FIGURE 63 CONFIRMATION OF DELETION Notifications Notifications are used by the Remote Deposit Complete application to let users know when a deposit s MICR repair CAR LAR keying and or balancing steps have been completed as well as the status of the deposit The Deposit Results report assists with determining item s that need further attention An email is sent to the user who created the deposit along with any other designated interested parties A notification will inform the user of the following situations e The deposit was approved without any errors e The deposit was approved with adjustments e The deposit was rejected e Anitem needs rescanning e here are duplicate items in the deposit e here are rejected items in the deposit Remote Deposit Complete New User Interface Handbook 36 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Fram emo bedepost rro tster dom Te Subject Remote Deposit Helificatian Alerung Service Remote Deposit Notification Your remote deposit in the amount o 121 08 has been received and successfully processed For additional information or if vou have ques
14. The Uninstall Wizard initiates Complete the instructions and select Next to continue Remote Deposit Complete New User Interface Handbook 62 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Add Remove Device Installers File View Epson Uninstall Wizard Welcome Requirements Please disconnect device from computer Please exit all applications FIGURE 102 UNINSTALL WIZARD WITH NEXT OPTION 4 The installer information for the scanner appears Select Next to continue Add Remove Device Installers File View Y gt Add Remove Devices J Installer Information Manufacturer Version Supported Models FIGURE 103 UNINSTALL WIZARD WITH INSTALLER INFORMATION 5 The uninstallation process will complete Select Next to continue Remote Deposit Complete New User Interface Handbook 63 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Add Remove Device Installers File View Y gt Add Remove Devices Epson Uninstall Wizard Uninstalling Welcome Uninstall Done Information n NN Press Next Button to continue Complet FIGURE 104 UNINSTALL COMPLETE PROMPT 6 Once the process is complete select Finish The scanner you selected will now be uninstalled Add Remove Device Installers File View Epson Uninstall Wizard Complete Uninstall Done The Device Uninstall Wizard is now complete RECHNEN FIGURE 10
15. a record of events for this item Batch Item Details This page displays specific details of an individual batch item Sequence 2 Routing Account Check 001743 MICR t000067884t 123456780 001743 Amount 528 35 Hem Status pen Item Date 2 28 2013 6 50 22 PM CT Amount Source Read Image Quality Pass Pass Rescan Count Event History Event ee User User Date Sorea ID Name 31 2013 3 06 43 CARReco rbograph 1 PM CT 2 28 2013 6 50 23 CheckDecisionPerformed Remote Batch Deposit 1 PM CT 2 28 2013 6 50 22 Created Remote Batch Deposit 57 85 PM CT Description FIGURE 83 EVENT HISTORY FOR A BATCH ITEM d Navigate back in your browser to return to the Deposit Results page Select image under the Deposit Item column to view the check image Remote Deposit Complete New User Interface Handbook 53 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Deposits matching your search criteria ms D cuin Deut uer Your Receleed Recawes ACH ACH ACH C21 gt C21 C21 Total Total Deposit Details Details Dat ER ca Ed EI SC Deposit Deposit Deposit Deposit Deposit Deposit it Deposit Confirmation 5 Z A ee n Date Count Amount Date Count Amount Count Amount i view view 4 25 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 4 25 2013 1 1 200 00 1 1 200 00 70520089 Location Description Microsoft Office Excel Workbook xls v Items i
16. and select Transactions from the top of the page 2 From the left navigational bar select Remote Deposit Complete 3 he Open Deposits page displays Select the check box next to the deposit s you wish to delete 4 Select Delete Deposit s Open Deposits Page size 10 7 Displaying Page 1 of 2 Records 1 to 10 of 18 Date Created Location tertio i Saha ni Name Custom Batch Id Item Count eee nont Amount fim 5 2 2013 8 18 AM Account 08 18 30 3091064 5 2 2013 Deposit 25 000 00 25 000 00 5 2 2013 8 20 AM Account 08 19 46 8418258 5 2 2013 Deposit 1 500 00 1 500 00 5 2 2013 8 20 AM Account 08 20 13 5610888 5 2 2013 Deposit 6 21 000 00 21 000 00 5 2 2013 8 20 AM Account 08 20 39 8740940 5 2 2013 Deposit T 1 050 00 1 050 00 5 2 2013 3 21 AM Account 08 21 11 9059590 5 2 2013 Deposit 8 150 00 150 00 5 2 2013 8 22 AM Account 08 21 48 3129080 5 2 2013 Deposit 9 1 1 50 00 50 00 5 2 2013 8 24 AM Account 08 24 39 4568189 5 2 2013 Deposit 10 144 2 100 00 2 100 00 5 2 2013 2 31 PM Account 14 31 30 1855634 5 2 2013 Deposit fysg 1 1 1 001 00 1 100 00 Create New Deposit Open Existing Deposit Close Deposit s Delete Deposit s FIGURE 61 DELETE DEPOSIT S OPTION 5 The system will prompt you to confirm deleting the deposit s Select OK to continue Remote Deposit Complete New User Interface Handbook 35 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Confirm
17. assigned deposit slip ID e he New Deposit Custom Batch ID If displayed this is a required field that needs to be a unique value each time e Scanner Terminal This field will automatically populate from the Device Control Create New Deposit Location Corporate Office i M Deposit Name 20 38 03 1407380 10 3 2013 Deposit Number of Checks Total Amount Deposit Slip ID Scanner Terminal Retrieving Create Deposit Scanner Interface Scanner Reset Scanner FIGURE 31 CREATE NEW DEPOSIT PAGE NOTE In the Scanner Interface section of the page the system will automatically check for an installed scanning device If the scanning device is not plugged in connect the scanner and select the Reset Scanner option a If you have a multi feed scanner load the check item s into the scanner and select Create Deposit The Deposit View page will display see next section with the check item s displayed as they are scanned b If you have a single feed scanner select Create Deposit and feed the check s into the scanner one at a time The items will display on the Deposit View page as they are scanned Remote Deposit Complete New User Interface Handbook 20 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 The Deposit View Page Once RDC and your scanner have begun scanning checks the results will appear on the Deposit View page This page is one of two available to m
18. be part of a multi batch deposit 1 Login to the system and select Reports from the top of the page r N Search Last Company Name ProfitStars Home Transactions Collections Reports Files Customers FAQ s My Settings Logout FIGURE 76 REPORTS OPTION 2 Select Deposit Results YN ProfitStars ay Home Transactions Collections Reports Files Customers FAQ s My Settings Logout Remote Deposit Capture Reports Report Name Deposit Results My Reports Report Name Report Type No records to display New Report Shared Reports Report Name Owner Report Type No records to display New Shared Report FIGURE 77 REPORTS PAGE WITH DEPOSITS RESULTS OPTION 3 Designate a Location for the report Remote Deposit Complete New User Interface Handbook 48 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 YN ProfitStars P Home Transactions Collections Reports Files Customers FAQ s My Settings Logout Deposit Results This page displays a list of the deposits made via Remote Deposit Go Back Location All Locations Quick Pick Custom Start Date 05 29 2013 ly 12 00AM End Date 05 30 2013 ES 12 00AM Get Deposits FIGURE 78 DEPOSIT RESULTS REPORT WITH LOCATION OPTION 4 Select a pre defined date range for the report next to the Quick Pick option or specify a Start Date and End Date 5 Select Get Deposits A
19. icUiUP HliigDBas Tw deaco SOO a Control 21 32 135 24 3 Scanned 75 38 151 98 Complete Deposit Front FIGURE 48 DATA ENTRY VIEW TAB INITIAL VIEW The following fields listed in alphabetical order may be available on the Data Entry View page Certain fields will appear in accordance with your Remote Deposit Complete settings NOTE You may request up to three additional custom labeled Transaction and or Customer fields to be entered These fields can be either optional or required Request additional fields with an inquiry to your financial institution Status Definition Account Number A required field that lists the account number to be debited Address Contains the mailing address of the customer This field will repopulate the next time a check from the same customer is scanned This information is not available to appear on reports Remote Deposit Complete New User Interface Handbook 27 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Status Definition Amount The dollar amount of the item as a two decimal place number For example XX XX Check Number The check serial number viewed in the Transaction Details page and on the Deposits Results report This is a required field City Contains the city where the customer resides This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on rep
20. indicates that the Device Control services are offline e A red icon indicates that an error has occurred with the Device Control 1 Select the Device Control icon to bring up the Device Control Information window LP Device Control Digital Check Teller Scanner CX 30 KF File Service Device 9 Navigate To v CD Information Information Manufacturer Digital Check Model Teller Scanner CX 30 KF S N 60612325704 Franking Off Endorsing Off Single Feeding Off Good Scan Exit Path Inside Pocket Bad Scan Exit Path Outside Pocket Endorsement Text 1234 678901234 678901234 678901234 gt Service Online V Middleware Connected Device Connected FIGURE 89 DEVICE CONTROL MENU Remote Deposit Complete New User Interface Handbook 56 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 2 To stop the Device Control select Service Stop The Device Control icon and window will appear black ad Navigate To Y informat 1 Manufacturer Digital Check Model Teller Scanner CX 30 KF S N 60612325704 Franking Off Endorsing Off Single Feeding Off Good 5can Exit Path Inside Pocket 7 Bad Scan Exit Path Outside Pocket Endorsement Text 1234 678901234 678901234 578901234 T gt Service Online V Middleware Connected Device Connected FIGURE 90 STOP DEVICE CONTROL SERVICE E Device Control Epson 51000 Fle Senke Device information Informa
21. list of batches matching the filters displays The following table lists the data presented in the report in alphabetical order for quick reference Field Definition ACH Deposit Amount The total amount of the ACH items in the batch deposit ACH Deposit Count The number of ACH items in the batch deposit ACH Deposit Date States the deposit date of the ACH items within the batch deposit C21 Deposit Amount States the total amount of the Check 21 Image Replacement Document IRD items in the batch deposit C21 Deposit Count The number of Check 21 Image Replacement Document IRD items in the batch deposit C21 Deposit Date The deposit date of the Check 21 IRD items Contains the date the batch deposit was scanned Custom Batch ID If enabled this field is required and will be reflected on the Deposit Results report It will contain a unique label for a batch deposit processed Deposit Details Contains a link to the list of steps the batch deposit has taken and the user who processed the batch Deposit Slip ID If enabled this field will reflect in the Deposit Results report This field provides additional values to the virtual deposit slip either predefined or optional depending on your settings Remote Deposit Complete New User Interface Handbook 49 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Definition Deposit Status The status of the entire batch deposit at the time the report is
22. of statuses when it enters the system The table below lists the potential status of any one transaction within the system Status Definition Approved The transaction has been verified and will be processed at the designated cut off time Processed The transaction has been transmitted to the appropriate network ACH or Check 21 Changes can no longer be made and the transaction can no longer be voided Collected ACH Only The transaction originally returned NSF has been re dere to the Fed by ProfitStars and funds were recovered Awaiting Capture Status for credit card transactions only Awaiting Approval The transaction has been verified but the amount of the transaction exceeded the Dual Authorization limit of the user who created it An authorized approver must review and either approve or void the transaction Declined The transaction has been declined by the EPS system and will not be processed The transaction exceeded either Dual Authorization or Velocity limits Voided The transaction has been voided and will not be processed A transaction may not be voided once the item is in the Processed status Error An internal error has occurred within the EPS system Contact your first line of support In Collection ACH Only The transaction returned NSF is in the process of ea re presented to the Fed by ProfitStars May be used by your support group Uncollected NSF ACH Only The transaction was returned to ProfitStars NS
23. the Customer Services privilege Privilege Role Description Customer Services RDC Admin Full Create scan and submit items as a access to both roles transaction Customer Services RDC User Limited Create and scan items but not submit them access to both roles as a transaction NOTE The RDC Admin role does not grant you Administrator privileges only the ability to submit transaction items for processing For a complete walkthrough about assigning privileges and roles see the User Administrator Handbook for instructions Available Resources If you have questions about using the Remote Deposit Complete application please contact your first line of Support for more information For a complete guide on how to run reports using the information processed with the application please see the User Reports Handbook for instructions Remote Deposit Complete New User Interface Handbook 4 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Process Workflow The below figure describes the process for making a deposit using Remote Deposit Complete 1 User creates a deposit by scanning 1 3 104 0 T 2 The deposit is processed through keying balancing and MICR repairs as needed Notification s are sent to users about the deposit as necessary 3 The deposit results are posted in the Merchant Portal and reporting capabilities are available FIGURE 5
24. 27 l1L1m258215183 3 15 2013 Deposit 23159359 ae 3 HSA ST 5381354114 lL10256215181 31 15 2013 Depaosa 27235 af ak 15 627 DE 43511 165514 114542 0424523 3 15 2013 Deposit 11312138548 1E 50 2000 12 13521 Ho FIGURE 27 OPEN DEPOSITS PAGE NOTE Should you navigate away from the Open Deposits page with deposits still open the system will prompt you to confirm navigating away from the Open Deposits page Remote Deposit Complete New User Interface Handbook 18 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 amp Are you sure you want to leave this page Message from webpage You have 7 deposits still open Leave this page gt Stay on this page FIGURE 28 CONFIRMATION TO LEAVE OPEN DEPOSITS PAGE Creating a New Deposit 1 From the Open Deposits page select Create New Deposit Open Deposits HM 4 123456 HH Date Created Location Page size 10 Deposit Name Displaying Page 1 of 6 Records 1 to 10 of 58 Requires Custom Batch id Item Count Deposit Amount Rescan 3 12 2003 240 PM 3 LI 2OIS 247 BM 3 13 2013 526 PM 3 13 2013 527 PM 3 15 2003 FLL AMI 3 15 2013 914 AM HLR DET 38 AM HEG 2013 1117 AM A3 IB 2013 ILIZ AM SUS NLI LL47 AM 14 027 4748530 3 12 2013 Depasa LAS SBE Ge 3 12 2013 Deport 1725335555383 3 13 2013 Deposit 1125657 8275133 3 13 2013 Depos 0510307334333 3 15 2013 Depost OG SEIGE 1 15 2013 Depos 0335310278583 3
25. 5 UNINSTALL FINISH Remote Deposit Complete New User Interface Handbook 64 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014
26. 5 712013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 5 7 2013 1 1 200 00 1 200 00 71688365 Consumer 0 1 5 7 2013 Capture Deposited 1 700 00 1 700 00 5 3 2013 Deposited 1 700 00 1 700 00 0 0 00 5 3 2013 1 700 00 700 00 71387209 0 00 5 7 2013 700 00 700 00 71689045 5 7 2013 MicroBusiness ir 2 120 00 1 50 00 0 0 00 5 7 2013 1 50 00 50 00 71757317 5 8 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 5 8 2013 1 1 200 00 1 200 00 71804929 Microsoft Office Excel Workbook xls v FIGURE 79 EXAMPLE DEPOSIT RESULTS REPORT Viewing Transaction Details 1 From the Deposit Results page select the View link under the Item Details column to the left of an item to view events about that transaction in the deposit Remote Deposit Complete New User Interface Handbook 50 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Deposits matching your search criteria EG ACH ACH ACH C21 C21 C21 Total Total Deposit E TE Location Description praen cal d Received Receives Deposit Deposit Deposit Deposit Deposit Deposit Deposit Deposit Confirmation Date Count Amount Date Count Amount Count Amount Number view view 4 25 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 4 25 2013 1 1 200 00 1 1 200 00 70520089 Microsoft Office Excel Workbook xs Ea FIGURE 80 ITEM DETAILS OPTION 2 The Items in deposit display at the bottom of the page Any item
27. 6 36 86 View 33 4 2014 7 49 37 AM CT Processed Success Checking Sale Test Account 9 86432 T QJ7XWODCF6 36 36 View 34 2014 7 49 37 AM CT Processed Success Checking Sale Test Account 19 85964 T RJ7XWODCF6 5 00 FIGURE 67 VIEW OPTION FOR AN APPORVED TRANSACTION 3 The Transaction Details page display Select the edit option next to the Sale value Remote Deposit Complete New User Interface Handbook 40 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 VA ProfitStars FAQ s Home My Settings Logout Search Last Company Name Transactions Reports Transaction Details This page displays the detailed information for a particular transaction Transaction Information Customer ID Effective Date Payment Method From Account Type Account Number Check Number To Location Current Status Source Application Auth Response Transaction Number Reference Payment Origin Settlement Status Description Hotification Method Email Address Transaction Date Originating As Show Events a eee Consumer Tuesday April 23 2013 edit 1 200 00 edit Image Replacement Document View Images Checking Approved Transaction Processing Success 7824T12 Bf71 Aa7 1 a7 8f1 b5eaBfba2d25 1 T 2P2M25DBLS1 Back Office To Be Originated Merchant Notify Tuesday April 23 2013 1 51 PM CT Image Replacement Document show Audit History FIGURE 68 EDIT OPTION
28. 87 4 X eLiicw SLILIIDILOLLS 1DOODLE2ALLw 462 11 A X SLILIDLILOLL s OOOLISCESO 1009 Multiple N 4795 F X LLLOLCOLL OOOLL3SLG3S 1024 000 X Piiice LLLDLLOCL 000295202 0 00 A X Ree V Page 1 of 1 items 1 to 18 of 18 FIGURE 35 MULTIPLE CUSTOMER RECORDS STATUS e Item List Filter Organize deposits by All Items Problematic and Needs Attention Deposit View Data Entry View Item List Filter amp All Items Problematic Needs Attention FIGURE 36 DEPOSIT VIEW TAB e Amount status of To Be Keyed The amount field entry will be performed by EPS Keying amp Balancing once the deposit is submitted for processing Remote Deposit Complete New User Interface Handbook 22 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Deposit View Hem List Fitter amp Alkema C Problematic Data Entry View A Needs Attention MICR POidbaLer LILD00ACGE ILL JACVHEL Lii323LE 11100DO 265 LECLECLEGC EL2i T1220377LO94 a21LHd7 877772777 TA 121 32CLODSBR is 123203070 3213L213L9 705 2 4512320377LO5 7770000667 127 9122739 1232037 7CO X4 L7ILELD0001 BiaazsODi 04100014 300000 60890 OCitiH0dasLe LIDIJTERA Customer Number Name On Account Amount 1 000 78 ha 20 00 na To Be Keyed To Be Keyed 530 95 46 17 24 95 11 11 FIGURE 37 TO BE KEYED AMOUNT STATUS e Edit and Delete options are available for each item Dep
29. Cencs M i GS i Tenet Inn E z n j e p M Y i Test Check NO SIGNATURE meat E EN i Kd 5 ER 3 RY SIGNATURE NES VINGER Location Account rvwggute cip2l2379 BD0 L23L5br 5 Control 0 3 665 00 EE kake Scanned 3 2 285 00 Front Back j So Complete Depot FIGURE 55 REFRESH REQUIRED Closing Deposits for Processing It is recommended that each deposit be closed as soon as a user has completed scanning and entering data However a deposit can be submitted for processing at a later time 1 From the Open Deposits page select the check box next to the deposit s you wish to close Open Deposits Mg n 23323455 Lb n Page size 10 Displaying Page 1 of 6 Records 1 to 10 of 55 Custom Batch Id Item Count Deposit Amount C 3 13 2013 5 26 PM 17 25 33 9556383 3 13 2013 Deposit 4513135 67 45 41 084 63 32 166 54 3 13 2013 5 27 PM sas m 17 26 57 6275133 3 13 2013 Deposit 653851 130 45 63 867 64 1 655 50 Go 3 15 2013 9 34 AM 09 33 20 6216183 3 15 2013 Deposit 10 50 1 598 81 5 135 15 3 15 2013 9 36 AM 09 36 31 0278683 3 15 2013 Deposit 151 50 118 886 74 156 545 22 T 3 15 2013 11 11 AM 11 10 25 6216183 3 15 2013 Deposit 4354334 26 50 2 924 97 3 513 541 14 EE FIGURE 56 SELECTING DEPOSITS 2 Select Close Deposit s from the bottom of the page Remote Deposit Complete New User Interface Handbook 33 1999 2014 ack Henry amp Associat
30. Device Disconnected FIGURE 97 DEVICE CHOOSER OPTION 3 The Choose a Device Manufacturer window displays Select a manufacturer for the scanner you wish to utilize You may also opt to select a particular model Remote Deposit Complete New User Interface Handbook 60 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 4 FIGURE 98 SELECTING A NEW SCANNER AND MODEL If the scanner and model you selected has not yet been installed the system will display an indicator Not Installed You have the option of installing this scanner if applicable AS Choose A Device Manufacturer Panini qus m FIGURE 99 SELECTED DEVICE NOT INSTALLED Uninstalling a Scanner Use the following steps to uninstall a scanner once you have Device Control installed 1 In the Device Control window under the Choose a Device Manufacturer heading select the Uninstall option Remote Deposit Complete New User Interface Handbook 61 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 CaptureOne FIGURE 100 UNINSTALL OPTION 2 The Add Remove Devices page displays Choose the scanner to uninstall and select Uninstall Add Remowve Device Installers File View gt Add Remove Devices L Manufacturer Version Available Installed Digital Check 12 00 Panini Install Uninstall FIGURE 101 SELECTING A SCANNER WITH UNINSTALL OPTION 3
31. Enterprise Payment Solutions Remote Deposit Complete Remote Deposit Complete New User Interface Handbook VA ProfitStars 1999 2014 Jack Henry amp Associates Inc All rights reserved Information in this document is subject to change without notice Printed in the United States of America No part of this document may be copied reproduced stored in a retrieval system displayed distributed or transmitted in any form or any means whatsoever electronic mechanical or otherwise including by photocopying or recording for any purpose without the prior written permission of Jack Henry amp Associates Inc Making unauthorized copies of this document for any purpose other than your own personal use is a violation of United States copyright laws Any unauthorized use of Jack Henry amp Associates Inc s trademarks and service marks is strictly prohibited The following marks are registered and unregistered trademarks and service marks of Jack Henry amp Associates Inc Enterprise Payment Solutions Jack Henry amp Associates Inc ProfitStars Remote Deposit Complete Other Trademarks Various other trademarks and service marks used or referenced in this document are the property of their respective companies owners Microsoft Windows Windows NT Windows Vista and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Adobe and Ac
32. F by the Ser and funds could not be recovered Suspended The transaction has been verified but has exceeded Velocity limits Disputed ACH Only The transaction was returned to ProfitStars by the Fed seh the account holder at the receiving financial institution has disputed its validity The transaction will be charged back reversed Remote Deposit Complete New User Interface Handbook 15 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Status Definition Invalid Closed Account ACH Only The transaction was returned to ProfitStars by the Fed because the account number at the receiving financial institution was invalid or because the account was closed Resolved The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction is required Transactions can be moved into a Resolved status from a status of Declined Voided Invalid Closed Account Disputed Uncollected NSF Error or In Research Detecting Duplicate Items RDC has the capability to detect duplicate items with the following pieces of information for each item e Routing number e Check number e Account number All three pieces of information must be present in order for duplicate detection to function properly However some items may be missing one of these requirements For example money orders or temporary checks may not include a serial check number These situations
33. FOR APPROVED TRANSACTION The Sale amount will become a workable field where you can enter a new amount Enter a new amount and a reason for changing the amount Select the save link when finished Remote Deposit Complete New User Interface Handbook 41 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 YN ProfitStars y Home Transactions Reports FAQ s My Settings Logout Transaction Details This page displays the detailed information for a particular transaction Transaction Information Customer ID Effective Date Reason Payment Method From Account Type Account Number Check Number To Location Current Status Source Application Auth Response Transaction Number Reference Payment Origin Settlement Status Description Notification Method Email Address Transaction Date Originating As Show Events Consumer Tuesday April 23 2013 1200 00 save cancel Image Replacement Document View Images Checking 0158 Approved Transaction Processing Success 7824712 Bf71 4a7 1 a7 8f 5b5ea6fba2d26 1 T 2P2M25DBL31 Back Office To Be Originated Merchant Notify Tuesday April 23 2013 1 51 PM CT Image Replacement Document Show Audit History FIGURE 69 REASON FOR EDITING SALE AMOUNT REQUIRED Editing Effective Dates some check items may have specific instructions about depositing including a specific effective date Other checks may
34. X Vision X EC7000i EC7500i Capture One TMS 1000 Micro EX Pro Value Internet Security Settings A user will need to ensure that the Merchant Portal URL is added to the Trusted Sites option in Internet Settings Use the following steps to add the website to your Trusted Sites 1 Open Internet Explorer From the top navigational menu select Tools Internet Options File Edi View Favorites BREEN Help Delete browsing history Ctrl Shift Del InPrivate Browsing Ctrl Shift P Tracking Protection ActiveX Filtering Fix connection problems Reopen last browsing session Add site to Start Screen View downl oads Pop up Blocker SmartScreen Filter Manage add ons Compatibility View Compatibility View settings Subscribe to this feed Feed discover Windows Update F12 developer tools Internet options FIGURE 1 INTERNET OPTIONS 2 From the tabs at the top of the Internet Options window select Security Remote Deposit Complete New User Interface Handbook 2 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Internet Options Security FIGURE 2 SECURITY TAB UNDER INTERNET OPTIONS 3 Select the Trusted Sites icon to activate the Sites option Select Sites Internet Options General Security Privacy Content Connections Programs Advanced Select a zone to view or change security settings Internet Loc
35. alintranet IME 1 3 Restricted sites Trusted sites This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Custom Custom settings To change the settings dick Custom level To use the recommended settings click Default level Enable Protected Mode requires restarting Internet Explorer Reset all zones to default level o Some settings are managed by your system administrator FIGURE 3 SITES OPTION UNDER TRUSTED SITES CATEGORY 4 The Trusted Sites window displays In the Add this website to the zone field enter the URL https ssl selectpayment com and select Add Remote Deposit Complete New User Interface Handbook 3 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Trusted sites You can add and remove websites from this zone All websites in this zone will use the zone s security settings Add this website to the zone https ssl selectpayment com Websites Require server verification https for all sites in this zone Close FIGURE 4 ADDING A TRUSTED SITE 5 Select Close at the bottom of the Trusted sites window 6 Select OK from the bottom of the Internet Options window Privileges and Roles The Admin user will need to assign either the RDC User or RDC Admin role in order for you to access this application The following roles are within
36. anage your deposit before it is submitted for processing The second page the Data Entry View page is covered in further detail in the next section The Data Entry View Page Data Entry View Deposit View Item List Filter AN Items c Problematic d Needs Attention Customer Number WName On Account Amount w DODOS37HT77OLIwv 04 100044 2200000000 s2s0000 7 X Rem gj Qu cO 400011 d 55b5ELLITT7TT2dddiu Page of items to 2 of 2 FIGURE 32 DEPOSIT VIEW PAGE NOTE Red question marks or yellow highlighted areas on this page may indicate there was a system difficulty in reading MICR line items or that a manual key entry is required for a check Keying and balancing and MICR repair will take place once this has been closed and submitted for processing Once a deposit has been opened the following features are available under the Deposit View tab from the top of the page e Refresh If at any time the Amount values for the check items do no immediately display select the Refresh option to have values display Deposit View Data Entry View Item List Filter All Items sk bOLCOCL SLO LCOLCLs LLLDOLCOCL LLLOLCOCL LLLOLCOCL LLLDLCOCL C Problematic _ Needs Attention MICR 0002101335 LOLL SOOO0Li2358LLw1013 00024250550 1008 000L277L 2358 0001271358 Customer Number Name On Account Amount 099 4591 amp 7268 4 Multiple 377 25 amp 5387
37. ask you to confirm voiding the transaction Select Confirm Void Remote Deposit Complete New User Interface Handbook 45 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Last Company Name YN ProfitStars A Home Transactions Reports FAQ s My Settings Logout Transaction Details This page displays the detailed information for a particular transaction Transaction Information Customer ID Consumer Confirm Void cancel void Effective Date Tuesday April 23 2013 edit Sale 1 200 00 edit Payment Method Image Replacement Document View Images From Account Type Checking Account Number Check Number 0159 To Location Current Status Approved Source Application Transaction Processing Auth Response Success Transaction Number fr824712 6f f 4a71 279f 55eabfba2d26 1 Reference T 2P2M25DBL351 Payment Origin Back Office Settlement Status To Be Originated Description Hotification Method Merchant Notify Email Address Transaction Date Tuesday April 23 2013 1 51PM CT Originating As Image Replacement Document Show Events Show Audit History FIGURE 73 CONFIRM VOID OPTION 3 The transaction will be voided and appear as a Voided status on the Current Transaction Summary page until it is resolved Resolving a transaction means indicating a reason why the transaction was voided for communication and auditing purposes Select Mark This Transaction Resolved to enter a
38. ctions Collections Admin Reports FAQ s My Settings Logout Welcome You are currently logged in to the online system News Current Transaction Summary This is a summary report of all transactions currently in the system as of 2 28 2014 All times are displayed in Central Time CT Transaction Status Summary Status Items Debits Credits Approved 49 245 00 Processed 4 440 27 729 13 694 00 1 410 517 00 Suspended 130 00 FIGURE 65 CURRENT TRANSACTION SUMMARY The Transaction Status report is a pre defined report listing all transactions of a specific status It is automatically generated when you select a status link from the Current Transaction Remote Deposit Complete New User Interface Handbook 39 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Summary The list will contain items that have been processed within the last 60 days and give you access to individual transaction information and images of the scanned items To generate this report select a status that appears as a link and contains values in the Current Transaction Summary Editing Approved Transaction Amounts 1 Login to the Merchant Portal and select a status on the Current Transaction Summary that appears as a link and contains values For example select Approved Search Last Company Name b JACK HENRY COMPANY Home Transactions Collections Admin Reports FAQ s My Settings Logout Welco
39. d or single check scanners to convert them to electronic image transactions and later be credited to the proper bank account s The system will also detect duplicate transactions Optional features available with this application include the following e Keyed data entry with or without additional custom fields e Custom Batch ID e Deposit Slip ID number e Adjustment limit e Default payment type e Adeposit for each batch Deposits can consist of multiple batches of checks the default option or each batch of checks can be a separate deposit ACH items will be deposited separately from Check 21 items NOTE Your menu options may differ slightly from those pictured throughout this document oystem Requirements The following components are required for working with the EPS application s For Microsoft Windows e Windows Vista except Starter or Home Basic Microsoft Internet Explorer 8 and 9 e Windows 7 Microsoft Internet Explorer 8 9 10 and 11 e Windows 8 Microsoft Internet Explorer 10 e Windows 8 1 update 1 Microsoft Internet Explorer 11 e High speed Internet connection The following scanners support this application s features Scanner Model Supported Remote Deposit Complete New User Interface Handbook 1 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Scanner Panini Digital Check Unisys Burroughs Model Supported Deal WI Deal My Vision
40. displays informing you that Device Control is attempting to launch Select OK to continue E Scanner Interface Launching the Device Control FIGURE 15 CONFIRMATION TO LAUNCH DEVICE CONTROL 5 The system will prompt you to begin installing Device Control Select Install to continue Remote Deposit Complete New User Interface Handbook 10 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Application Install Security Warning De you want to install this application Name P vi ntrol From Hover over the string below to see the full domain qa selectpayment com Publisher JACK HENRY amp ASSOCIATES INC Install Don tInstall While applications from the Internet can be useful they can potentially harm your computer If you do not trust the source do not install this software More Information FIGURE 16 PROMPT TO INSTALL DEVICE CONTORL 6 The Device Control will check for any browser updates that may be necessary If you do not have a group policy conflict please proceed to the next step If you have a group policy that may conflict with any browser setting updates a message will appear see below Paste the error details now placed on your computer clipboard into an email and or document for your technical support staff to view Once this issue has been resolved retry the upgrade Device Control Browser Settings Issue s 1 IE Browser group policy conf
41. e Location 669 4932 RT12 26 07 2727478 view view 4 1 2013 Two 9220 41112013 D t 100 1 000 00 15 4 011 42 0 00 0 00 0 00 1545 c3735524951d c3af0488 Location 108d 4b45 RT12 29 08 2414978 view view 4 1 2013 Tn 8c75 4 1 2013 Deposit Deleted 101 1 001 00 17 3 826 46 0 0 00 0 0 00 0 0 00 545 06a0356e2d33 Microsoft Office Excel Workbook xls v Ez Events for deposit RT12 24 18 9602478 4 1 2013 Deposit Event User Eu nis Event Nu Description 4 1 2013 12 24 Opened PM CT FIGURE 86 VIEW OPTION FOR DEPOSIT DETAILS Exporting a Report From the bottom of the Deposit Results page designate in what format you would like to export the report Select Export Microsoft Office Excel Workbook xls FIGURE 87 FORMAT SELECTION FOR EXPORTING A REPORT A window will prompt you to select Open Save or Cancel for exporting the report Remote Deposit Complete New User Interface Handbook 55 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Scanner Device Control Device Control Indicators The Device Control can be in any one of several statuses Look to your hidden icons on the bottom navigational bar to view the status of the Device Control In the following figure the Device Control icon is yellow indicating that it is in use Ti po od 11 58AM FIGURE 88 DEVICE CONTROL ICON e A green icon indicates the Device Control services are available e Ablack icon
42. e Batch Item Details available when viewing a transaction listed in alphabetical order Field Definition Remote Deposit Complete New User Interface Handbook 51 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Field Definition The amount of the check after being reviewed A value of 0 00 signifies that the check was either rejected or a duplicate and will not be included in the batch deposit total Amount This field indicates whether a check needed special handling to Amount Source determine the amount the MICR line etc Values displayed are Keyed or Read Check The serial number of the check taken from the MICR line Customer Name The field contains the optional Name on Account data if entered for the customer previously Deposit As This field contains how the check will be processed either as an ACH or Check 21 IRD transaction Deposit Item This field contains the links to either view or print an image of the check or view the specific automated steps the check has gone through or is in the process of going through Image Quality Pass This field identifies whether a check image is good or not Item Date This field contains the date the check was scanned e Deposited The item has processed through CAR LAR the proof function and is part of a closed deposit It has been sent to transaction processing for end of day processing at the designated cutoff time
43. ecccseeeeceeeecseeeseeeeseeeeeseeesseeeeseeeesaeeeseeeesaaeeesaes 19 The Deposit View 0 NE UI UT 21 The Data Entry View Page rrrrrnanennnennnennnennnennnennnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnennnennne 27 AANO a DEPOS EE ER 32 Closing Deposits tor PIOCCSSING esgessiccesxectssncesicnsenessasnconecttenstedsexmonncrenastedieeorenoeeaeansesee 33 Deleting ED 00 NOTET EE ETE C 35 NOI 9 36 The Transaction Status Summary iu oosen oot obri datio rob rnm ri da mis a RUE Usa Eo putes appro Eon QI bat eap eb Rde udo Deed rud ebas 38 Editing Approved Transaction Amounts sess 40 Editing Effective Dates e 42 VANI TANS ACUO EEE 44 Deposit Results REP Tuven on Vox E 48 Viewing Transaction Details esses 50 Viewing Event Details ENT t CT 54 Exporting a S6 DOFDentexsisska danda ban n EE 55 wiec qM De O PE o o mm 56 Device Control NAA Saarem 56 Remote Deposit Complete uly 2014 SAUS Messages and AES Lua 58 Changing a SAME up 59 Uninstalling a SANE vare 61 Remote Deposit Complete New User Interface Handbook i 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete uly 2014 Introduction The Remote Deposit Complete Handbook is a guide for all users who process transactions through the application The Remote Deposit Complete application provides the ability to process your customers checks through high spee
44. es Inc Remote Deposit Complete July 2014 Open Deposits i4 4 1 2 elim Pagesze 10 7 Displaying Page 1 of 2 Records 1 to 10 of 12 Date Created Location Deposit Name Custom Batch Id 5 1 2013 334 15 34 39 1602152 5 1 2013 Ac9ed8f0 7496 48a33 907a 1 660 00 1 00 PM Account Deposit cb530af57tff0 5 2 2013 S17 08 15 09 5552520 5 2 2013 AM Account Deposit 1 230 00 1 230 00 amp 18 08 17 384799863 5 2 2013 Account 5 2 2013 amp 18 08 18 30 3091064 5 2 2013 25 000 00 AM Account 25 000 00 1 235 00 1 235 00 5 2 2013 8 19 08 19 17 2631329 5 2 2013 AM Account Deposit 550 00 550 00 5 2 2013 8 20 08 19 46 8418258 5 2 2013 AM Account Deposit 1 500 00 1 500 00 5 2 2013 820 08 20 13 5610888 5 2 2013 21 000 00 AM Account Deposit 21 000 00 5 2 2013 820 08 20 39 8740940 5 2 2013 1 050 00 1 050 00 AM Account Deposit 5 2 2013 821 08 21 11 9059590 5 2 2013 AM Account Deposit 150 00 150 00 5 2 2013 amp 22 08 21 48 3129080 5 2 2013 AM Account Deposit LJ 50 00 50 00 Create New Deposit Open Existing Deposit Close Deposit s Delete Deposit s FIGURE 57 CLOSE DEPOSIT S OPTION 3 he system will ask you to confirm closing your selected deposit s Select OK Confirm Deposit Close Are you sure you want to close the selected 2 depnsits o LOK Cancel FIGURE 58 CONFIRMATION TO CLOSE DEPOSIT S 4 The results of the dep
45. generated Description Contains the Deposit Name which is made up of the date and time the batch was created surrounding a unique system assigned batch ID Item Details Contains a link to the list of the individual checks that make up the batch deposit and their respective statuses Location Found on the Deposit Results report this field contains the account location to be credited with the payment Received Amount The amount of the deposit after review Received Count The number of items identified in the deposit after review Total Deposit Amount The total amount of the deposit Total Deposit Count The total number of items in the deposit The amount entered when the batch deposit was created The number of items entered when the batch deposit was created Search Last Company Name v FA ProfitStar Sw FAQ s My Settings Logout Deposit Results This page displays a list of the deposits made via Remote Deposit Go Back Location All Locations Y Quick Pick This Month Start Date 12 00AM v End Date 12 00AM v Deposits matching your search criteria E 3 ACH ACH ACH C21 C21 C21 Total Total Deposit Renee goe ar Location Description ee Pose Rizal grises Deposit Deposit Deposit Deposit Deposit Deposit Deposit Deposit Confirmation Date Count Amount Date Count Amount Count Amount Number Consumer Capture 5 3 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 5 3 2013 1 1 200 00 1 200 00 71387649
46. iLOLCL OODiisLBiE5sw 1013 Mab bower bd PO LEOERL 000 dG 6 JA 20 FIGURE 41 RESCAN REQUIRED INDICATOR To rescan an item select Rescan to the right of the item that needs rescanning eres Deposit View b Data Entry View Item List Filter e All Items Q Problematic Q Needs Attention MICK Customer Number Name On Account Amount e bhaggOa7 700 tQbabLoogadgie MREAOACOCL OOOGL2LA3Er 1044 524 F Rescan mb bb omer bPORCOCL 000 395 3820 261 04 X FIGURE 42 RESCAN REQUIRED INDICATOR A window displays allowing you to rescan an item as needed Place the check item in the scanner and select the Rescan option in the window The check will run through your scanner again Remote Deposit Complete New User Interface Handbook 24 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Rescan Check Place th the replacement check in the scanner and press the Rescan button ic LA P ProfitSts pe 9 Ld fo ihe Tz Per vers EEE S Vence TUNE T M M ooo DOLLARS ANYBANK t ee ae REE NER m FRE TT TT TT TN LHA3BbLODOHBHNHAL Front Back ji MICR t122037700t 1813840088812 FIGURE 43 RESCAN CHECK WINDOW e Duplicate Detection If a particular check item has been scanned before it will appear as a duplicate in the item list RDC will not submit duplicate items for processing Deposit View Data Entry View Hem List Fitter A
47. lict s detected Please paste the details on clipboard in an email to your technical staff for help Please correct these issues and retry upgrade Press Ok to exit FIGURE 17 BROWSER SETTING GROUP POLICY ERROR 7 The Internet Browser Settings Update window will display Read the agreement and select Accept to acknowledge and agree to the terms described Remote Deposit Complete New User Interface Handbook 11 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Internet Browser Settings Update Internet Browser Settings Update Please be advised that this upgrade process will automatically make the following changes to your Internet Settings within the Trusted Sites Zone http localhost will be added to the list of Trusted Sites Access data sources across domains Enable Display mixed content Enable Enable X55 filter Disable Additionally this process may make changes to drivers installed on this machine JACK HENRY amp ASSOCIATES ITS AFFILIATES OR THEIR EMPLOYEES AGENTS LICENSORS OR SUPPLIERS SHALL NOT BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH A THE USE OF THIS SERVICE INCLUDING BUT NOT LIMITED TO WORK STOPPAGE COMPUTER FAILURE OR MALFUNCTION OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES OR B THE DELAY OR INABILITY TO USE THIS SERVICE By clicking on Accept below you ackno
48. lkema 0 Problematic O Needs Attention MICR Customer Number Name On Account Amount Di313Let131000368d133LLid3DRADL 2 sL3233L6 amp 1110000305 LEELECLEEE 1 000 78 i x Rescan E 3 Gri 2aese aon i2ietLsheT LAOA 0 00 4 DX Rascan Duplicate MICR Page 1 of 1 items 1 to 47 of 47 FIGURE 44 DUPLICATE MICR INDICATOR IN ITEM LIST e Selecting the Front or Back options below the image of the check will show the respective front and back images of the check created by the scanner you have installed see figure below You may also select the image of the check to enlarge the image for your view Under the Deposit Status section the Scanned field presents the number of items as they are scanned The total amount of all items displays when the deposit is complete NOTE In the Scanner Interface section the Terminal for the scanner installed will display as a reference Remote Deposit Complete New User Interface Handbook 25 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Scanner Interface JDEIMECH LIST 5e rvice ZICO E Dallan Ta TIAL EC i Scanner B 300 029 3 Ha TRAINING DEMO v Terminal DILARA P REIA de EL bd dd dreg chy Pee fa nt qii ieee Load NOSIGNATURE REQUIRED Start Server Scan Command Sent Scanning Started on Epson Device LzZBFOUDUOAS Reset Scanner m Deposit Status Location Control 24
49. me You are currently logged in to the online system News Current Transaction Summary This is a summary report of all transactions currently in the system as of 2 28 2014 All times are displayed in Central Time CT Transaction Status Summary Status Items Debits Credits Approved 49 245 00 Processed 4 440 27 729 13 694 00 Declined 191 1 410 Voided 47 517 00 Suspended 2 130 00 FIGURE 66 CURRENT TRANSACTION SUMMARY WITH APPROVED STATUS INDICATED 2 A report with all Approved transactions generates Notice the indication Approved on the bottom half of the page under the Status column Select the View link to the left of the transaction you wish to edit Microsoft Office Excel Workbook xls w EI ad view Al Page 1 Go Records Per Page 25 Change Displaying page 1 of 152 Records 1 to 25 of 3795 Transaction Date Status Res se Payment Type Operation Name on Account Transaction Number Ref Number Amount View 33 4 2014 7 49 35 AM CT Processed Success Checking Sale Test Account 45 24764 5888 T JJ7XWODCF6 51 00 View 34 2014 7 49 36 AM CT Processed Success Checking Sale Test Account 45 24765 T KJ7XWODCF6 53 00 View 34 2014 7 49 36 AM CT Processed Success Checking Sale Test Account 69 79832 T LJ7XWODCF6 35 36 View 3 4 2014 7 49 37 AM CT Processed Success Checking Sale Test Account 10 85976 T NJ7XWODCF6 4 00 View 3 4 2014 7 49 37 AM CT Processed Success Checking Sale Test Account 17 86412 T PJ7XWODCF
50. n deposit Image Sequence Item Item Customer Check Deposit Amount Scanned Item Date Status Name Routing Account Amount As Source Count view image 1 4 25 2013 Deposited 111900785 XXXXxx0804 100 00 Check21 Read Pass 0 Microsoft Office Excel Workbook xis v FIGURE 84 IMAGE OPTION FOR AN ITEM e A new page appears with the front and back images of the check with a print option Reference T TS3T25DBLS1 Description Front Image 532 Payer 88 78 1119 123 Address Jaws Moe i y PAY TO THE Consumer Micro business ORDROR MTT JP S 10000 One hundred dollars and no cents DOLLARS Description Back Image 00000 ETO S P TUO 3rsodeg 10 FIGURE 85 IMAGE OF A DEPOSIT ITEM WITH A PRINT OPTION Viewing Event Details From the Deposit Results page select View under the Deposit Details column to see processing details about the deposit The details will display Remote Deposit Complete New User Interface Handbook 54 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Deposits matching your search criteria R IR 1 ACH ACH ACH C21 C21 C21 Total Total sit Your Your Deposit Deposit Deposit Deposit Deposit Deposit Deposit renne pen oe ee Date Count Amount Date Count Amount Count Location 74f53f1a Location 1 404e RT12 24 18 9602478 0 Tum 3 4 1 2013 Deposit Rejected 1 000 00 491 47 797 5 0 00 0 00 0 00 3e3 8 26acd57
51. need an effective date set to a future date if the deposit was made ahead of time 1 From the Transactions Details page select the Edit link next to the Effective Date field Remote Deposit Complete New User Interface Handbook 42 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Search Last Company Name ru ProfitStars ay Home Transactions Reports FAQ s My Settings Logout Transaction Details This page displays the detailed information for a particular transaction Transaction Information Customer ID Consumer Effective Date Tuesday April 23 2013 edit i Sale 1 200 00 edit Payment Method Image Replacement Document View Images From Account Type Checking Account Number S997 eye Check Number 0159 To Location Current Status Approved Source Application Transaction Processing Auth Response Success Transaction Number 78247 f2 6f7f 4a7 1 a79f 55ea6fba2d26 1 Reference T 2P2M25DBLS1 Payment Origin Back Office Settlement Status To Be Originated Description Notification Method Merchant Notify Email Address Transaction Date Tuesday April 23 2013 1 51 PM CT Originating As Image Replacement Document Show Audit History FIGURE 70 EDIT EFFECTIVE DATE OPTION 2 he Effective Date field will become a workable field where you can enter a new date A calendar option appears for date selection or you may type in a date in MM DD Y Y Y Y fo
52. ner Deposit Status Location Control 21 32 135 21 Scanned 75 38 151 88 Front Complete Deposit FIGURE 54 COMPLETE DEPOSIT OPTION Adding to a Deposit Log in to the system and select Transactions from the top of the page From the left navigational bar select Remote Deposit Complete The Open Deposits page will display Select a deposit to open and click Open Existing Deposit 4 The open deposit will display Place the additional check item s to be deposited in your scanner The check s will scan and the added amount displayed NOTE If the amount of the additional check s you scanned are not displayed automatically select the Refresh option at the top of the page Remote Deposit Complete New User Interface Handbook 32 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Deposit View Data Entry View Item List Filter All tems Problematic Needs Attention MICR Customer Number Name On Account Amount 102329 822290CRS7 101808 soo 1 235 00 X LOLI LL QOCAS 101808 500 1 050 00 X IJLE Le rimini aD UI Page 1 of 1 items 1 to 3 of 3 Scanner Interface mn i Service Start Server Scan Command Sent H CALLAS TH 06272 E E d Scanner Document Complete re e 13 4 41r 40 v7 Goer Pamoale Water Distt Terminal 60612325704 it Forty Seven Dolla s Anz Forty
53. now be deselected no checkmark next to the option Remote Deposit Complete New User Interface Handbook 58 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete uly 2014 w Display Alert Balloons 7 Show Device Control Hide Device Control amp Exit Application Customize ESL ogo 11 06 AM FIGURE 94 DISPLAY ALERT BALLOONS OPTION SELECTED Display Alert Balloons fe 7 show Device Control Hide Device Control Exit Application a Wa wil 4 10 29AM FIGURE 95 DisPLAY ALERT BALLOONS DESELECTED Changing a Scanner To select a different scanner with the Device Control follow the steps below 1 From the Device Control Information window select Service Stop Remote Deposit Complete New User Interface Handbook 59 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Device Control information Manufacturer Model S N Franking Endorsing Single Feeding Good Scan Exit Path Bad Scan Exit Path Endorsement Text T gt Service Online UP Middleware Disconnected rs Device Disconnected e Navigate To v FIGURE 96 STOP DEVICE CONTROL SERVICE 2 Select Device Chooser Device Control Information Manufacturer Model S N Franking Endorsing Single Feeding Good Scan Exit Path Bad Scan Exit Path Endorsement Text Service Offline Middleware Disconnected x Navigate To
54. number of the customer This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Email Address This field contains the email address of the customer It will repopulate the next time a check or credit card from the same customer is scanned This field will not appear on reports Evening Phone This field contains the customer s evening phone number It will repopulate the next time a check or credit card from the same customer is scanned This field does not print on reports Remote Deposit Complete New User Interface Handbook 28 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 Driver s License Status Definition This field contains the customer s fax number This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Federal Tax ID No This field replaces the Social Security No field when the Customer Type field is set to Business It will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports First Name This field contains the customer s first name and will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Last Name This field contains the customer s last name and will repopulate
55. orts Company Name This field replaces the Last Name field when the Customer Type is set to Business This field will repopulate the next time a check or credit card from the same customer is scanned and users can search by this field This field does not appear on reports Country This field contains the country where the customer resides and will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Customer Number This field must be unique for each customer It will repopulate the next time a check or credit card from the same customer is scanned This field is available to appear on reports and users can search by this field to populate personal information when this customer makes a deposit in the future Customer Type This is a required field that defaults to Individual This field can be changed to Business depending on the type of customer Daytime Phone This field contains the customer s daytime phone number It will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Deposit Name This field contains the time unique deposit ID and date for the deposit This field can be changed by the user to contain a unique deposit name if desired Description This field is informational and does not appear on reports but will appear on the Transaction Details page This field contains the driver s license
56. osit View Data Entry View item List Filter AlRems Problematic Needs Attention Customer Number Mame On Account 1 000 75 X Rascan E 2000 XX Rem FIGURE 38 EDIT AND DELETE OPTIONS IN THE DEPOSIT VIEW TAB NOTE Selecting Edit will navigate you to the Data Entry View tab where alterations to the Data Entry fields can be made Selecting Delete will present you with the option to delete an item and adjust the deposit amount see below Delete check without adjustments Q Delete check decrement check count and reduce the deposit total by FIGURE 39 DELETE CHECK ADJUSTMENT OPTION e Invalid MICR and rescanned required indicators The system will have an indicator for both a check with an invalid MICR and a faulty scan see figures below Rescan the item s in order to submit the deposit 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete New User Interface Handbook 23 Remote Deposit Complete July 2014 EZ gur Pr ee Deposit View Data Entry View Item List Filter 9 Al tems Problematic L Needs Attention Customer Number Name On Account 1 Boisn77OLiw 10410001 280000000 4200 00 X 2 mOmin SDOLIDODLEPZSIDEEECLDITTT2224m 2 500 00 Rescan Page 1 of 1 items 1 to 2 of 2 FIGURE 40 INVALID MICR INDICATOR E Pa Deposit View Data Entry View Customer Number Name On Account Amount TRI PEDIS UE Weisi I 1 8 bym ALiD
57. osit display Choose OK to dismiss the message Close Deposit s Results Close Deposit s summary 2 deposit s closed FIGURE 59 CLOSE DEPOSIT S RESULTS NOTE If you attempt to close a deposit with items that need rescanning specifically if the MICR of an item was not read correctly an error message will display Remote Deposit Complete New User Interface Handbook 34 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Open Deposits Deposit with the name 10 50 15 1726415 6 18 2013 Deposit cannot be closed since it has one more items that need to be rescanned re YN 345 6 PUR Pagesime 10 Displaying Page 1 of 6 Records 1 to 10 of 57 Date Create 6 18 2013 10 50 AM 10 50 15 17236415 6 18 2013 Deposit NEEDSRESCAN 23 2 3 13 2013 526 PM 1725339556383 3 13 2013 Deposit 4513135 Er 45 541 084 53 32 166 54 3 13 2013 527 PM 17 26057 6275133 3 13 2013 Deposit 653551 130 45 63 867 64 1 655 50 3 15 2013 911 AM 09 10 30 7934933 3 15 2013 Deposit 15531354 42 36 9 845 60 1 551 351 00 3 15 2013 11 47 AM 11 352 0434933 3 15 2013 Deposit 1132138548 18 50 0 00 12 135 21 3 15 2013 11 52 AM 11 5213 7153683 3 15 2013 Deposit 1651684 114 100 53 754 68 16 564 B40 20 Create New Deposit Open Existing Deposit FIGURE 60 DEPOSIT ERROR MESSAGE Deleting a Deposit A deposit can be deleted as soon as it has completed scanning or at a later time 1 Login to the system
58. played on the Current Transaction Summary page once you have logged in Recall that an approved transaction will moved to the Processed status at the end of the closing day for your financial institution 1 From the Transaction Details page select Void This Transaction Remote Deposit Complete New User Interface Handbook 44 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 VA ProfitStars wmm FAQ s My Settings Lagout Search Last Company Name Transactions Reports Transaction Details This page displays the detailed information for a particular transaction Transaction Information Customer ID Effective Date Payment Method From Account Type Account Number Check Number To Location Current Status Source Application Auth Response Transaction Number Reference Payment Origin Settlement Status Description Notification Method Email Address Transaction Date Originating As Consumer Tuesday April 23 2013 edit 1 200 00 edit Image Replacement Document View Images Checking 0159 Approved Transaction Processing Success 824712 Bf T Aa7 1 a79t 5b5eaBfba2d25 1 T 2P2M25DBL31 Back Office To Be Originated Merchant Notify Tuesday April 23 2013 1 51 PM CT Image Replacement Document Void This Transaction Show Events Show Audit History FIGURE 72 TRANSACTION DETAILS PAGE WITH VOID TRANSACTION OPTION 2 The system will
59. reason why the transaction was voided Remote Deposit Complete New User Interface Handbook 46 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Search Last Company Name v ru ProfitStars Home Transactions Reports FAQ s My Settings Logout Transaction Details This page displays the detailed information for a particular transaction Transaction Information Customer ID Consumer Operations you can perform Effective Date Thursday April 25 2013 Sale 1 200 00 Mark This Transaction Resolved Payment Method Image Replacement Document View Images From Account Type Checking Account Number Check Number 0159 To Location Current Status Voided Source Application Transaction Processing Auth Response Success Transaction Number 17824712 6171 4a7 1 a7 9f 55ea6fba2d26 1 Reference T 2P2M25DBL S1 Payment Origin Back Office Settlement Status No Settlement Needed Description Notification Method Merchant Notify Email Address Transaction Date Tuesday April 23 2013 1 51 PM CT Originating As Image Replacement Document Show Audit History FIGURE 74 MARK TRANSACTION RESOLVED OPTION 4 Enter a Reason why the transaction is resolved For example the transaction was deposited in the wrong account Select Resolve The transaction will now appear under the Resolved status in the Current Transaction Summary Search Last Company Name ru ProfitStars
60. rmat Enter a new date and the Reason for changing the effective date Select the save link next to the Effective Date field when finished Remote Deposit Complete New User Interface Handbook 43 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Search Last Company Name ru ProfitStars TE Home Transactions Reports FAQ s My Settings Logout Transaction Details This page displays the detailed information for a particular transaction Transaction Information Customer ID Consumer Effective Date 04 23 2013 ES save cancel Reason E Sale 1 200 00 Payment Method Image Replacement Document View Images From Account Type Checking Account Number Check Number 0159 To Location Current Status Approved Source Application Transaction Processing Auth Response success Transaction Number 824712 Bfrf 4a 1 a 9t b5eabfba2d25 1 Reference T 2P2M25DBLS1 Payment Origin Back Office Settlement Status To Be Originated Description Notification Method Merchant Notify Email Address Transaction Date Tuesday April 23 2013 1 51 PM CT Originating As Image Replacement Document show Events Show Audit History FIGURE 71 REASON FIELD FOR EDITING EFFECTIVE DATE Voiding Transactions As a user working with Remote Deposit Complete you may need to void a transaction that has been made This can only be done when a deposit has been made and is in the Approved status dis
61. robat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Canon USA trademarks logos and service marks and those trademarks logos and service marks licensed to Canon USA by Canon Inc including but not limited to Canon logo are registered and unregistered marks of Canon USA or Canon Inc Digital Check trademarks logos and service marks are registered marks of Digital Check and Digital Check Corp RDM the RDM logo EC6000i EC7000i and ITMS are trademarks of RDM Corporation Panini is a registered trademark of Panini S p A Unisys trademarks logos and service marks are registered marks of the Unisys Corporation Contents La 010 8 411810 RENE 1 NENNE 1 Internet Security Settings rrrrrrnnrrrnnnrrranrrrnnrnrannennanrnnannrnnnnennanennnnsnnnnnennasnnnnee 2 Privileges and Roles EE 4 Available THeSOLFCOS svaner 4 Process WOrKHOW m 5 DOSSIOI NV CO IS EEE MM EPUM MD C LIUM 5 la 1M eena m mtem 6 ceding TONN Ne 7 Choosing an Identification Phrase rrrannrnnnnrrrnnrrvannrnnnnernnnrnrnnrnnnnnennnnennnsnnnanennnnnennnssnnnn 8 les ae DCE CONTO PE NE EE TR 9 Working with Remote Deposit Complete usi ttp paa en e RIED adu 2E SERIE Ka m nU XEM MERE CE tar Reus 15 Detecting Duplicate ltems ee lessen nennen nennen nnn nnns 16 Hia 28 o ICO CSS aso E I E 16 Creating a New Deposit cccccc
62. s that need to be rescanned or that have been rejected will be highlighted in red a To view batch details click the view link beneath the Deposit Item column Deposits matching your search criteria D it D it R IR j ACH ACH ACH C21 C21 C21 Total Total Deposit Pure Details pues EECC Status et Fit Ro ae S Ge EE TN eee DE GE AE Et Date Count Amount Date Count Amount Count Amount Number view view 4 25 2013 MicroBusiness Deposited 1 1 200 00 1 1 200 00 0 0 00 4 25 2013 1 1 200 00 1 1 200 00 70520089 Microsoft Office Excel Workbook xis tang Items in deposit gt Image Deposit Sequence Item Item Customer I Check Deposit Amount Scanned Item Date Status Name Routing Account g Amount as Source Count 1 4 25 2013 Deposited 111900785 X00000X0804 100 00 Check21 Read Pass 0 Microsoft Office Excel Workbook xls v En FIGURE 81 VIEW OPTION FOR AN ITEM IN DEPOSIT b The Batch Item Details page displays Home Transactions Collections Admin Reports FAQ s My Settings Logout Batch Item Details This page displays specific details of an individual batch item Sequence 2 Routing Account Check 001743 MICR t000067884t 123455780 001743 Amount 528 35 Hem Status pen Hem Date 2 28 2013 6 50 22 PM CT Amount Source Read Image Quality Pass Pass Rescan Count 0 Show Event History FIGURE 82 BATCH ITEM DETAILS PAGE The following table describes th
63. s to navigate pages with lists of deposits You may also select a page number to navigate directly to that page e Page size Indicate how many deposits you would like to have appear on each page e Displaying Page prompt The current page number and number of records in the deposit is displayed e Sorting Select a column header to organize information in either ascending order upward arrow or descending order down arrow e Custom Batch ID If displayed this column will show the unique value for each deposit and may be configurable e Requires Rescan Column Displays a Yes or No value to indicate if the item in question needs to be rescanned Selecting this column header will immediately group items that need to be rescanned Open Deposits i1x11 234 5 GEM Page size 10 7 Displaying Page 1 of 6 Records 1 to 10 of 58 Requires Date Created Location Deposit Name Custom Batch Id Item Count Deposit Amount R escan ILLAD 40 PM 144027 4748530 3 12 2013 Depas 135438 PrF Y 552042 74 517323310 Ha is DIS 247 PM Lae 38RIOIS 3 12 2013 Depar SED LE Tr 39 49271 169 247 40 Ho 3 13 2013 5 26 PM 27 25 33 05506181 3 13 2013 Deposit E1313 1 4 FAD 16548 132 166 54 ULL 2015 5 27 PM 1728578275133 1 13 2013 Deposit 130 45 253 B57 84 1555 50 3 15 2023 FLL AM O10 90 792433313 JIS 014 Besos UTE 2003 24 AM DE31225215183 3 15 2013 Daposk DBA5Sl 19 50 L598 81 55135 I6 0335310278583 3 15 2013 Depor g ESL 5 11228874 5158545
64. saction Summary appears on the Home page of the Merchant Portal when logging in and shows the status of all transactions within the past 60 days Select any one status from the Current Transaction Summary to generate a report for all the transactions within that status for the current day The following table lists the statuses within the Current Transaction Summary Status Definition Approved The transaction has been verified and will be processed at the designated cut off time Processed The transaction has been transmitted to the appropriate network ACH or Check 21 Changes can no longer be made and the transaction can no longer be voided Collected ACH Only The transaction originally returned NSF has been re incidi to the Fed by ProfitStars and funds were recovered Awaiting Capture Status for credit card transactions only Awaiting Approval The transaction has been verified but the amount of the transaction exceeded the Dual Authorization limit of the user who created it An authorized approver must review and then either approve or void the transaction Declined The transaction has been declined by the EPS system and will not be processed The transaction exceeded either Dual Authorization limits or Velocity limits Voided The transaction has been voided and will not be processed A transaction may not be voided once the item is in the Processed status Error An internal error has occurred within the EPS system Contac
65. sensitive Use the following guidelines when creating a new password e Atleast 1 uppercase letter e Atleast 1 lowercase letter e Atleast 1 number e 8 15 characters in length Customer Login Your password has expired Please enter a new one New Password Confirm Password Update Password FIGURE 8 CREATE NEW PASSWORD PAGE 3 Select Update Password Remote Deposit Complete New User Interface Handbook 6 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Creating a Secret Question As a user you will have an email address associated with your profile where a new temporary password can be sent if you forget your password A secret question will need to be set up as a security measure before a new password can be created If the secret question is answered correctly you will receive an email with a new temporary password Secret questions do not need to be a complete question or contain a question mark The secret question and answer are not case sensitive NOTE Single sign on users will not need to establish a secret question 1 Login to the Merchant Portal and select the My Settings option from the top of the page Search Last Company Name N ProfitStars Eu My EE m FIGURE 9 MY SETTINGS 2 If you are not logging in for the first time the system will prompt you for your current password in order to reach the My Settings page Once there locate the Secre
66. t 1 Login to the Merchant Portal and select My Settings from the top of the page 2 f you are not logging in for the first time the system will prompt you for your current password in order to reach the My Settings page Once there select an identification phrase to answer This question will be the one asked of you by EPS Support Search Last Company Name N ProfitStars y Home Transactions Reports FAQ s My Settings Logout My Settings Allows the user to change certain aspects of their account Change Password Enter New Password n Confirm New Password 1 Create Update Secret Question and Answer Secret Question CT Enter New Secret Answer Confirm New Secret Answer Create Update Authorized Caller Identification Phrase and Response Identification Phrase Select v 5 Enter New Identification Response 1 Confirm New Identification Response Cid p FIGURE 11 SELECTING AN IDENTIFICATION PHRASE 3 Type the answer to the question in the Enter New Identification Response field and again in the Confirm New Identification Response field EPS Support will verify this answer when you call From this page you can also make changes to your password or secret question and answer if needed 4 Click Update Remote Deposit Complete New User Interface Handbook 8 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Installing Device Con
67. t Question field and type a phrase or question unique to you Search Last Company Name N ProfitStars EEE FAQ s My Settings Logout My Settings Allows the user to change certain aspects of their account Change Password Enter New Password 1 ConfiimNewPassword Create Update Secret Question and Answer Enter New Secret Answer Confirm New Secret Answer p FIGURE 10 MY SETTINGS PAGE 3 Type an answer in the Enter New Secret Answer field and again in the Confirm New Secret Answer field From this page you can also make changes to your password if needed Click Update when finished Remote Deposit Complete New User Interface Handbook T 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Choosing an Identification Phrase The EPS Support team answers questions about EPS products in the event you need additional help with an application EPS takes support related calls from users who have been designated as an authorized caller by the Admin user If you have been designated as an authorized caller you Will need to set up an identification phrase and answer to verify your status when calling EPS Support for assistance Authorized callers For specific questions about an application please contact our support team at 877 542 2244 or at EPSSupport Profitstars com NOTE Non authorized callers who contact EPS Support will be referred back to their first line of suppor
68. t your first line of support In Collection ACH Only The transaction returned NSF is in the process of esi re presented to the Fed by ProfitStars May be used by your support group Remote Deposit Complete New User Interface Handbook 38 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Status Definition Uncollected NSF ACH Only The transaction was returned to ProfitStars NSF by the Fed and funds could not be recovered Suspended The transaction has been verified but it has exceeded Velocity limits Disputed ACH Only The transaction was returned to ProfitStars by the Fed because the account holder at the receiving financial institution has disputed its validity The transaction will be charged back reversed Invalid Closed Account ACH Only The transaction was returned to ProfitStars by the Fed because the account number at the receiving financial institution was invalid or because the account was closed Resolved The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction Is required Transactions can be moved into a Resolved status from a status of Declined Voided Invalid Closed Account Disputed Uncollected NSF Error or In Research The below figure is an example of the Transaction Status Summary on the Home page once you have logged in to the Merchant Portal Search Lsst Compsny Name Home Transa
69. te previously existing customer data that may apply to this particular check item select the Find option near the top right corner of the page Deposit View Data Entry View MICR 0100100 t111908857t 122000 500 Multiple Matches Select Customer Payment Origin Mailed In Customer Number ponds so o0 Customer Data 1 NameOnAccount 1 customerData2 Transaction Number 1 customer Data 3 Transaction Datat 1 gmail Address Transaction Data 2 re First Name 1 Last Transaction Data address suitea FIGURE 49 FIND OPTION DATA ENTRY VIEW PAGE Any of the following fields will be used to generate a customer record when filling out customer data e Name on Account e Customer Number e First Name Remote Deposit Complete New User Interface Handbook 30 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 e Last Name e Address e Daytime Phone e Evening Phone a If there is more than one customer record available based on the check s information select the specific customer from the drop down menu Deposit View Data Entry View MICR 0100100 1111608857 123000 500 Maiedin Transaction Number FIGURE 50 SELECTING A CUSTOMER Payment Origin Amount Multiple Matches Select Customer NS bd Customer Number E Customer Data 1 Customer Data 2 Customer Data 3 Email Address Suiterapt First Mame Address
70. the next time a check or credit card from the same customer is scanned Users can search by this field This field does not appear on reports Location This field contains the account to be debited credited with the payment This is a required field Name on Account This field contains the name of the person from whom the item was received or the actual name used on the credit card or bank account This field will repopulate the next time a check or credit card with the same account information is scanned and will appear on reports Number of Checks This field contains the number of checks in the deposit to be scanned Payment Origin This field is required if displayed and shows a value based on input from the Payment Type field from the New Deposit page It will contain one of the following Internet Telephone IVR Telephone Operator Mailed In Drop Box Signature Faxed Signature Original Retail Point of Purchase Sale Back office Corporate Trade Exchange Routing Number This field contains the ABA American Bankers Association number of the bank where the account is located This is a required field and is validated Social Security No This field contains the Social Security Number of the customer This field will repopulate the next time a check or credit card from the same customer is scanned This field does not appear on reports Remote Deposit Complete New User Interface Handbook 29 1999 2014 J ack Henry amp
71. tification has been sent Open for Scanning A deposit has been created and is open to scan Items can be scanned into this deposit until it is closed Partial Deposit One or more of the items was removed from the deposit due to a duplicate or rejected item The deposit has been sent to transaction processing with the deposit total minus the items that will not be processed An email notification has been sent Rejected This deposit status indicates the entire deposit has been rejected A deposit is rejected when the adjustment amount exceeds the adjustment limit assigned by the bank or when all items within the deposit are rejected possibly due to all being duplicates Submitted This deposit status indicates the deposit has been closed and the items are being reviewed for accuracy and errors Once finished the status of the items will change to one of the statuses defined previously Remote Deposit Complete New User Interface Handbook 3 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 The Transaction Status Summary When working with the Remote Deposit Complete application it may be necessary to edit or void transactions made This can only be done when a deposit has been submitted and transactions appear in the Approved status of the Current Transaction Summary An approved transaction will move to the Processed status at the end of the closing day for your financial institution The Current Tran
72. tion Maal archeren Model SIN Franking Fidoiy tinge Fesdaq Good ran Exit Pathc Bad Scan Exit Path Emdaruement Text hid mearr Connected Device Error FIGURE 91 DEVICE CONTROL BLACK Remote Deposit Complete New User Interface Handbook 57 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 3 Select Navigate To Information or Navigate To Diagnostics near the top corner of the Device Control to see more about either the scanner settings or other information UN Device Control Digital Check Teller Scanner CX 30 KF File Service Device QD Information 3 Diagnostics Q Information Information Manufacturer Digital Check Model Teller Scanner CX 30 KF S N 60612325704 Franking Off Endorsing Off Single Feeding Off Good Scan Exit Path Inside Pocket Bad Scan Exit Path Outside Pocket Endorsement Text 1234 678901234 678901234 678901234 T gt Service Online Vy Middleware Connected Device Connected FIGURE 92 NAVIGATE TO OPTION Status Messages and Alerts Use the following steps to limit the amount of alerts and status messages received from Device Control 1 On the bottom task bar select the Show hidden icons option B Show hidden icons BM Show hidden icons J i LELLI E m TAA FIGURE 93 SHOW HIDDEN ICONS OPTION 2 Right click the Device Control icon and select Options Display Alert Balloons The option should
73. tions about this deposit please follow these steps L Sign on to vour online account and select the Report tab 2 Select the Deposit Results link 3 Click Ga Deposits Locate the Deposit created on 10 14 2008 3 20 24 PM in the amount of 171 08 Click the View link to view the individual items in the deposit Please understand that we cannot respond to individual messages through this email address It is not secure and should not be used for account related questions Message Id 25144 9696092 9 FIGURE 64 SAMPLE REMOTE DEPOSIT COMPLETE NOTIFICATION A deposit will be reopened if there are items that need to be rescanned When this occurs the user will need to correct the deposit and resubmit it for processing The following table describes the status of any one deposit in the system Status Definition Deleted The entire deposit has been deleted by someone in your organization prior to closing it The deposit may not be deleted once it has been closed None of the items will be sent to transaction processing Deposited All items have been processed successfully and the deposit is in balance with no discrepancies or errors These items are now in the Approved status and an email notification has been sent Deposited with One or more of the items within this deposit caused an adjustment to Adjustment the total deposit amount The transactions have been sent to transaction processing with the adjusted deposit amount An email no
74. trol If you are accessing the application for the first time you will need to install Device Control a feature used to manage your scanner Device Control will need to be installed before you can begin making deposits NOTE If you have already installed Device Control via instructions from your financial institution or from the Scanner Interface Conversion Remote Deposit Complete document you may skip the following steps and proceed to the next section of this document 1 Navigate to your financial institution s Merchant Portal and complete the User Name Password and Company fields Select Login Customer Login User Name Password Company Please enter your login information above and click the Login button to access your account FIGURE 12 MERCHANT PORTAL LOGIN 2 From the top of the page select Transactions Home Transactions Customers FAQ s My Settings Logout FIGURE 13 TRANSACTIONS OPTION 3 From the left navigational bar select the Remote Deposit Complete option Remote Deposit Complete New User Interface Handbook 9 1999 2014 J ack Henry amp Associates Inc Remote Deposit Complete July 2014 Home Transactions Collections Admin Reports FAQ s My Settings Logout Check Processing Quick Pay Payment Wizards Dre thoar ad Dormant Preauthorized Payment Bulk Check Operations Capture FIGURE 14 REMOTE DEPOSIT COMPLETE OPTION 4 The Scanner Interface prompt
75. wledge that you have read this agreement that you understand it and that you agree to be bound by its terms Accept Decline FIGURE 18 INTERNET BROWSER SETTINGS UPDATE WINDOW 8 The system will ask you to log out of the Merchant Portal After logging out of the portal close all windows for Internet Explorer Select OK to continue Internet Explorer Instances Detected Please logout and close all instances of Internet Explorer before continuing If all instances of Internet Explorer are closed and you are still receiving this error cancel this process and restart your machine TEEEN Cancel FIGURE 19 PROMPT TO LOG OUT OF THE MERCHANT PORTAL AND CLOSE ALL BROWSER WINDOWS 9 Restart your computer After you have restarted your computer you may log in to the Merchant Portal and select Transactions from the top of the page 10 From the left navigational bar select Remote Deposit Complete Device Control will initialize Select which scanner and model you wish to install for use and click Install Choose A Device Manufacturer Panini Install Supported Models Vision X loe X Not Installed d FIGURE 20 SELECTING A DEVICE AND MODEL Remote Deposit Complete New User Interface Handbook 12 1999 2014 ack Henry amp Associates Inc Remote Deposit Complete July 2014 11 The Add Remove Devices window displays Select the scanner you wish to add click Install Add Remove Device Installers File View

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