6402 Voice Terminal User`s manual
Contents
1. Speaker button 2 Press the Feature button then dial the number assigned to the Personal List Group List System List or dial the appropriate list code 3 Dial the desired list item 1 2 3 4 Pick up the handset and talk 0 Kon v R 1 2 3 4 AD entries holding complete phone numbers and or feature access codes may be assigned by your system manager These numbers and or codes are necessarily AD list items Remember that numbers on a personal list are programmable by you whereas numbers on group and system lists are programmable only by the system manager Answering a call placed to a coworker unable to answer 1 Press the Speaker button 2 Press the Feature button then dial the number assigned to the Directed Call Pickup feature or dial the Directed Call Pickup access code 3 Pick up the handset and talk O 1 2 3 Entering a call to make an important announcement 1 Dial the extension number 2 Press the Feature button then dial the number assigned to the Whisper Page feature or dial the Whisper Page access code when you hear the busy tone 3 Make the announcement to your coworker O 8 Prd 1 2 The parties on the call hear a beep Only your coworker hears the announcement Check with your system manager to see which features are available to you 10 Glossary This glossary shows many of the features offered by DEFINITY Check with your system manager to see2. what features you can use Abbreviated Dialing Use as a timesaver for dialing frequently called lengthy or emer gency numbers This feature may be on a button a softkey or a list personal group and system page 8 Answer Back Use this code to retrieve a parked call from any extension page 9 Automatic Callback Use to avoid constant redialing when you wish to speak to some one who is frequently busy on the telephone or in and out of the office page 5 Call Forwarding Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice page 7 Call Park Use when you need to go elsewhere to get information during a call or whenever you wish to complete a call from a different location Call Pickup Use when you wish to handle a call for a member of your pickup group who is absent or otherwise unable to answer Cancel Leave Word Calling Use to cancel Leave Word Calling Conference Allows you to conference up to six parties on a call including yourself so you can conduct a 6 way discussion page 6 Directed Call Pickup Use to pick up a call ringing at a specific extension without being a member of the person s pickup group page 9 Drop Use whenever you want to continue using the handset after end ing a call Feature Use to access the 12 features listed on your Feature Directory page 4 Grou
3. AVAYA 6402 Voice Terminal User s manual DEFINITY G3 Release 6 3 or later 555 230 757 Issue 1 July 2000 Copyright 2000 Avaya Inc All rights reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues Trademark information DEFINITY is a registered trademark of Avaya in the U S and throughout the world Safety warning This terminal may only be connected to a DEFINITY system Your voice terminal Frese Testis DUNNE isa cant aetareio dea ce ade eh SOLE OKLA LAK ORAE SOM EEL PLAC CIS od ee Rea ee Beda Mei Vie Pectele UNGCUN 4 ccalo kh bik kee a hee OA hdGeh ede Neeee Dee e ab Ey ESE Eedes el iesedaess USING 11S OBA ic ccc cece eke e oie SHARES RERESESE REARS EAOTREIERSILRERA OES IETHER OERERRRERTREE EEA Basic features A LL EA te eee ee ete eee eee ee ee eee ee ee eT eee ee rT TT er ree ee eer eee To automatically redial an extension that was busy or did not answer 0 0 54 0 2 cc0000 Hose eee ede week deen ee ee eeeeseeed Pacing 2 call on Mold Sie Petri WO Wis csi ao cake etek HL eae debe waa deh ede has Aoeehead hears Mes aks TRIG atal c6j2cswekiwrteedsubeddeawech and Ai ooh ee ASE Sdb ee See ETE eG LE Ea RE ELE BAER ES Sting up a conference Call ee cend Or redi
4. call to another voice terminal e while on hook to test your voice terminal lights and display Conference button e while off hook to set up a conference call of up to 6 people including yourself e while on hook to select a ringing pattern for your voice terminal Press the button repeat edly to cycle through the different patterns After 7 seconds of no activity the current ring pattern is saved Volume control button to adjust the volume of the speaker handset receiver level and ringer See Using the Feature Directory The Feature Directory provides a convenient quick reference list for 12 features Most likely the Feature Directory on your voice terminal has been completed by your system manager You are not limited to the 12 features shown on your Feature Directory All other features available can be accessed by dialing a feature access code supplied by your system manager Message light goes on when a message has been left for you See your system manager for instructions on how to consult your mes sages lt o To access a feature from your Feature Directory press the Feature button then dial the entry number assigned to the feature or number you wish to access 0 to 9 and 44 Using the display There are two 6402 voice terminals the basic voice terminal and the 6402D which has a 2 line 16 character display The primary uses for the display are e Viewing the
5. nnoucement Whisper Page Off Use to protect an established call from being disturbed by a Whisper page announcement AVAYA The information in this document is subject to change without notice The manufacturer assumes no responsibility for any errors that may appear in this document
6. octno you CANS vcs i rae pane hi keh ee wah athe oA Ane Abie tied e A e Tosend all cals immediately 16 COVEIAQE bocca ses 4 eb Soke She HERS e REAR GaDA DRONE ha k e e SHO ERR ER ES SEE To temporarily redirect all calls to an extension or outside number 0 0 ce ete eee Advanced features Programming an AD entry in your feature directory 2 0c c cece tte tee eee ees Programming an AD personal list Hem x cckocceeces 64555085 h005 45056 is HERR RS ERG TREEHASL ARE bi idiei baskai ei To pace a cal using an ADIS sarri rerepair aeia aa RAYS IRE a aae a Answering a call placed to a coworker unable to answer anassrnn aan nan rnane naaraana Entering a call to make an important announcement ssrrrrseresrisassi cedaweeiae noise ended anny chee edie aed Glossary 4 Preset feature buttons Your voice terminal Speaker button to access the Group listen ing feature The light next to the button goes on when the feature is active O Feature button to access the 12 features listed on the Feature Directory The light next to the button goes on when the feature is active O Hold button to put a call on hold until you can return to it The light next to the button goes on when the feature is active O Redial button to automatically redial the last number you dialed outside extension trunk number or feature access code Transfer button e while off hook to transfer a
7. p listen Use for on hook dialing and in group listening situations The handset and speaker are active at the same time page 4 Hold Use when you have a call you don t want to drop but have to interrupt briefly to do something else such as place another call activate another feature or answer a waiting call page 5 Last Number Dialed Use to save time in redialing a busy or unanswered number page 4 Leave Word Calling Use whenever you wish to have someone call you back it helps cut down on repeated call attempts Message Light which goes on when a caller has left a message for you page 4 Program Use to program a telephone number extension or feature access code in an AD personal list page 8 Select Ring Use to help distinguish your incoming calls from those of the other nearby voice terminals page 4 Send All Calls Use when you will be away from your desk for a while or when you do not wish to be interrupted by telephone calls page 6 Test Use to test the lights on your voice terminal page 4 Transfer Use when your caller needs to speak further with someone else page 5 Volume control Use to raise or lower the volume of the one way speaker hand set receiver level or ringer page 4 Whisper Page Use to make an announcement to a person at another extension currently on another call page 9 Whisper Page Answer Use to answer a Whisper page a
8. r busy return to held call by pressing then releasing the switchhook Check with your system manager to see which features are available to you 6 Basic features Setting up a conference call 1 Press the Conference button 2 Dial the number of the new party and wait for answer 3 Press the Conference button again Repeat steps 1 3 for additional conference connections for a total of up to 6 people CO 1 2 3 Sending or redirecting your calls To send all calls immediately to coverage 1 Press the Speaker button 2 Press the Feature button then dial the number assigned to the Send All Calls feature or dial the Send All Calls access code O 1 2 To cancel Send All Calls 1 Press the Speaker button 2 Press the Feature button then dial the number assigned to the Send All Calls feature or dial the Send All Calls cancel code O Check with your system manager to see which features are available to you Basic features To temporarily redirect all calls to an extension or outside number 1 Press the Speaker button 2 Press the Feature button then dial the number assigned to the Call Forward feature or dial the Call Forward access code 3 Dial the extension or telephone number where calls will be sent 4 Hang up O Q x 0 D a RE D 1 2 3 4 To cancel Call Forwarding 1 Press the Speaker button 2 Press the Feature button then dial the number assigned to the Call Forwa
9. rd feature or dial the Call Forward cancel code O Check with your system manager to see which features are available to you 8 Advanced features Programming an AD entry in your feature directory 1 Press the Speaker button 2 Press the Feature button then dial the number assigned to the AD Program feature or dial the AD Program access code 3 Press the Feature button then dial the entry number to be programmed 4 Dial the outside number extension or feature access code you want to store up to 24 digits 5 Press ff 6 Repeat steps 3 5 to program additional entries in your feature directory or press the Speaker button to end programming O 0O RA 1 2 3 4 5 E 6 Programming an AD personal list item 1 Press the Speaker button 2 Press the Feature button then dial the number assigned to the AD Program feature or dial the AD Program access code 3 Dial the Personal List number 1 2 or 3 4 _ Dial the list item 1 2 3 5 Dial the outside number extension or feature access code you want to store up to 24 digits 6 Press ff 7 Repeat steps 4 6 to program additional items on the same list or press the Speaker button to end programming r Q AR 0O POO PO XO S 1 2 3 4 5 ES 6 7 s 7 Check with your system manager to see which features are available to you Advanced features 9 To place a call using an AD list 1 Press the
10. time and date when the terminal is idle Using the timer if the Timer feature is one of the entries in your Feature Directory to keep track of time spent on a call or task e Viewing call related information when placing or answering calls Basic features 5 Placing a call 1 Press the Speaker button 2 Dial the extension or telephone number If applicable dial the outdial code before the telephone number 3 Pick up the handset and talk O AS 1 2 3 To automatically redial an extension that was busy or did not answer This feature sends you a ring indicating that a previously busy or unanswered extension is now available 1 Press the Feature button then dial the number assigned to the Automatic Callback feature or dial the Automatic Callback access code 2 Hang up G t h SIS C C 1 2 To cancel Automatic Callback press the Feature button then dial the number assigned to the Automatic Callback feature or dial the Automatic Callback access code Automatic Callback is automatically canceled after 30 minutes Placing a call on hold and returning to it 1 Press the Hold button 2 To return to the held call press and then release the switchhook again O 1 Transferring a call 1 Press the Transfer button 2 Dial the number to which the call is to be transferred 3 Press the Transfer button 4 Hang up 2 t h D CD 8 amp CD 200 GD aN 1 2 3 4 If no answer o
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