THE NEW KX-T7885 - Voice Communications
Contents
1. 11 Program the TVS as needed MORE TECH NOTES TECH NOTE MISC 001 CHECKING THE SYSTEM AND CO GROUND INTEGRITY A system with a poor ground may exhibit some of the following symptoms System resetting intermittently sys tem going dead intermittently low volume system wide white noise and other intermittent problems Before checking for a good CO ground be sure the System ground is up to par If the ground leg of the AC power line is being used as the ground for the system a check to its integrity should be performed Hardware Requirements You must have a good analog or digital voltmeter and know how to use it Procedure Checking the System Ground 1 The AC receptacle checked should be the actual one that the control unit is plugged into 2 Be sure the system has a data backup battery or UPS so the stored programming will not be lost when the control unit is unplugged In the case of the digital systems make sure to have a good database back up In the case of the TVS systems make sure that the rotary switch is in the 0 position Once this is verified unplug the system 3 Set the voltmeter on the 300 VAC scale and measure the voltage between the two flat square terminals of the AC outlet This reading should be between 108VAC and 125VAC 4 Now measure the voltage from one flat terminal to the round ground terminal with the meter set on the same scale The reading will either be 0 VAC or the s2. 15 2 165 166 16 1 167 16 2 168 1 169 2 170 LI 2 178 1 1 2 3 JJ 1 1 1 This is only an example In most cases one Voice Mail port per group will not be enough for proper call cover age and is not recommended This interactive CD ROM guides the installer through the setup and installation programming and the usage of the system We think this training CD will be informative and beneficial to both your technicians and sales persons alike giving them all the information need ed to sell and install the new KX TA624 Advanced Hybrid System VND Inc now has these kits available to you at a special low price of just 25 00 Part KX TA624TK You can always reach VND Inc at Tel 888 201 4030 or Fax 888 201 4033 amp TECH NOTES These Tech Notes are meant to be a quick reference sheet used by an installer when programming the various Panasonic Phone Systems and Voice Processing Systems TECH NOTE TA624 001 CONNECTING AND PROGRAMMING A KX TA624 WITH A TVS SYSTEM The KX TA624 has the ability to integrate with the TVS voice processing systems as well as third party systems The Panasonic KX TA624 offers In Band integration which allows the main unit to communicate with the voice processing system by sending DTMF tones These tones are sent to indicate the status of the call busy answered ringing etc A list of these tones can be found in the KX TA624 In
3. STECH TALK VOLUME 8 JUNE 1999 eee mace SYSTEMS DIVISION TECH SUPPORT NEWSLETTER THE NEW KX T7885 900MHz Multi Line Wireless Telephone 12 Flexible CO Keys WWM Built In Headset Jack 3 Line Display NiMH Battery Lighted Display SOOMHZ e Two Color Led Buttons gt e a S s5 Belt Clip Caller ID Compatible e Adjustable Ring Modes And It Vibrates Too Watch Your Mailbox For More Details ZS TECHNICAL STUFF The new KX T7885 will soon be arriving at your distributor s doorstep With this new 900 MHz Multi Line Wireless telephone your customers will not have to wait at their desks for those impor tant phone calls This new phone will give them the mobility and clarity of 900 MHz operation plus the functionality of a powerful system phone Just clip the compact handset to your belt and your ready to take and make calls from anywhere within range It possesses host of sophisticated features that you can control with the handset s flexible keys and function buttons A 3 line LCD display helps make it easy to use and the built in headset jack lets you connect an optional hands free headset The KX T7885 works on All KX T Telephone Systems Remembert The new KX T7885 can be wired straight to an outside line but will only display Caller ID when the phone is in the EMSS mode and connected to one of our KX T systems that supports Caller ID with optional card a
4. ally dial 9 then the phone number and connect the caller to the out side phone number thinking that it was an extension SO BEWARE do not include OXX in your extension number ing plan Under System parameters and Others Q I m trying to program a DSS console at a port on the slave cabinet of a dual Digital system and I can t seem to get it to work What might I be doing wrong A The most common mistake when programming as DSS console on a dual cabinet setup is forgetting that in programming DSS numbers 1 2 3 amp 4 are assigned to the Master and DSS numbers 5 6 7 amp 8 are assigned to the Slave So the first DSS in the Slave is actually DSS console number 5 Q I m connecting a TVS100 to a KX TA624 Which ports have to go to the TVS system A In the KX TA624 only Jacks 7 8 15 amp 16 can be connected to the TVS system for inband integration PANASONIC CONSUMER ELECTRONICS COMPANY COMMUNICATION SYSTEMS DIVISION ONE PANASONIC WAY 3G 9 SECAUCUS NJ 07094
5. ame reading as previously measured between the two flat terminals If it is the same reading as previously then switch to the other flat terminal The reading there should be 0 VAC 5 When the 0 VAC reading is achieved change the meter setting to the low ohms scale 10 20 ohms scale to determine the resistance to the circuit If the system ground is good the resistance reading will be less than 5 ohms If the reading is greater than 5 ohms the ground being utilized through the AC outlet is not good and a substitute good ground should be found Once a good system ground is established the CO ground should be checked if any of the symptoms listed below are evident 1 Low transmission and or reception volume on CO calls 2 Clicks pops humming or buzzing on CO calls 3 Intermittent dial tone 4 High side tone on CO calls 5 Fading volume on CO calls If a poor CO ground is suspect it can be checked by the following methods Checking the Co Ground Method 1 1 Using a voltmeter set on the 100 MA or 200 MA scale measure the current from the ring lead to the known good ground The control unit or SLT has to be disconnected from the CO line before doing this The ring lead is identified by the red wire in the RJ11 jack or the second lead of the tip and ring pair of a 66 block 2 Next take a measurement between the tip and ring pair of the CO line being tested This reading should be twice that of the reading taken earlier Meth
6. ases 600ms is what your telco will be looking for This is a snapshot of part of the Additional Functions screen Here it shows which bit has to be changed TECHNICAL STUFF Si Le s talk a little bit about Dpits integration between one of the Digital systems and one of the TVS Voice Mail systems When you use Inband Integration you must put the voice mail ports into their own Call Hunting Group and then go into System Misc and program that group as A for Auto Attendant or V for Voice Mail as shown here in this snapshot of part of the Misc screen PRIORITY TRG No 2 3 1 ES 3 Local Access gt 1 1 EXG No 1 D Call Hunting Now VERY IMPORTANT when using DPits DO NOT repeat DO NOT assign any of the Extension Groups to A or V If you do make sure to have an ample supply of aspirin handy cause you will need them Your head will be spinning trying to figure out why the system is acting so strangely The lights on the phones will act weird and your Voice Mail might have problems transferring calls It might tell the callers that they are dialing invalid extensions or it will say that it is transfer ring calls to the extensions but the extensions will not ring The correct way to assign DPits Integration is to enter the E1232A program and go to System 3 Voice Mail Integration 11 and enter the jack numbers of the ports that are connected to the TVS system At
7. n step 4 6 Enter Program 101 Station Hunting Type and change the same group or groups to Circular The voice processing system will be used as an automated attendant the CO lines need to be programmed to ring into the VPS system This is accomplished by following step 7 7 Enter Programs 414 415 416 Outside CO Line Mode Day Night lunch And DIL the lines to the first jack in the hunt group This allows the incoming calls to be answered by the first available voice mail port For example If ports 07 amp 08 are your voice mail ports then you will DIL the CO lines to port 07 If 07 is busy the call will hunt over to port 08 8 Connect your Butt Set to each of the voice mail ports go off hook and dial 7301 This turns on Data Line security which prevents tones such as call waiting or executive override from being sent to the voice mail system 9 At each phone go off hook and get Intercom dial tone then enter 7192 This enables Follow on ID In most cases you will want to call forward the extensions to the voice mail ports Please refer to the KX TA624 user manual pages 3 14 through 3 16 amp 3 110 through 3 112 for information regarding the Call Forward feature 10 Make sure that your VPS system is set up to integrate with the KX TA624 by going into the VPS program ming under Hardware Settings PBX Integration Dialing Parameters and setting the PBX Type to either KX TA624 or KX T1232
8. nd the Caller ID service is enabled from the service provider Our new KX T7440 DSS Console has 66 programmable buttons on it In order to program the buttons using the laptop you have to enter the appropriate DSS console screen which looks like the one below How do you get to keys 33 66 As you can see here you have to hit the F3 button This will take you to the next screen where you can modify those buttons DSS13 DSS EXT 113 DSS29 DSS EXT 129 PF13 DSS14 DSS EXT 114 DSS30 DSS EXT 130 PF14 DSS15 DSS EXT 115 DSS31 DSS EXT 131 PF15 DSS16 DSS EXT 116 DSS32 DSS EXT 132 PF16 Hit spacebar to selecLparameter 1 DSS 2COPY 3 33 664 HELP 5P PAGE 6N PAGE 7SAVE 8 EXIT See wm S The following question is one of the most frequently asked My customer has a Digital sys tem He she also has Call Waiting from telco When they are on a call and they receive a call waiting tone they hit the flash button on their telephone and they get the second call but they drop the first caller Is there any programming that will prevent this In program 990 Additional Function l Off line KX TD1232 Master Additional Functions sys 01 E column 3 Field 03 has to be 00101 changed froma 0 toa 1 0 It there isa O E this loca 0 tion it means disconnect If 1 you change it to 1 then it looks at your Flash Timer Program 413 to see how long of a flash it should perform In most c
9. od 2 1 Measure the current between the tip and ring with the control unit connected but not in use with that CO When all the phones are on hook the CO being tested is not in use the current being measured should be greater than 22 MA When any phone goes off hook on that line the current reading should drop to 0 MA FREQUENTLY ASKED QUESTIONS Q I just installed a new DID card onto a digital 3 system and now my call forwarding does not work What happened A In some cases after installing and programming a DID card onto an existing system you will have to go to each phone cancel the forward ing and then reassign it Q I ordered the upgrade kit for a KX T61610 from VND When I opened up my system to install the new chip I found that the original chip was soldered onto the Motherboard What can I do A Some of the very early KX T30810 and KX T61610 systems are not upgradable The only ones that can be upgraded will have one chip in a socket In the KX T30810 it will be chip 101 and in the KX T61610 it will be chip 501 We recently received some complaints about people being able to grab outside lines and make long distance phone calls through the TVS systems When looking into these sys tems we found that the dealer went into the extension number ing plan and entered 9XX as one of the entries When some one called in dialed 9 anda phone number the TVS system would turn around and actu
10. stallation Manual Connecting the KX TA624 and the voice processing system is accomplished by connecting single line ports of the main unit to the input jacks of the TVS system The KX TA624 has the ability to integrate with the TVS systems with up to four ports Ports 07 08 15 amp 16 are the only four ports that can be used for this purpose To use ports 15 amp 16 you must install the KX TA62477 3 X 8 Expansion Card After making the correct wiring connections you will be ready to program the necessary changes needed to complete the installation Hardware Requirements One KX TA624 Telephone System One KX TVS Voice Processing System One KX T7030 or KX T7130 to program with Procedure Programming the KX TA624 1 Enter the system programming mode 2 Enter Program 102 Voice Mail Port and enable only the ports that are physically connected to the VPS system If you are using only two ports make sure that the other two are left DISABLED When disabled the ports can accept regular telephones 3 Enter Program 103 DTMF Integration and change it to ENABLE When this Program is enabled any port that was enabled in Program 102 will be sent DIMF integration tones 4 Enter Program 600 Extension Group Assignment and put the ports that were enabled in Program 102 into a group by themselves separated from the regular telephone extensions 5 Enter Program 100 Hunting Group Set and ENABLE the group or groups that you set i
11. that point the Panasonic recently introduced our latest system the KX TA624 A perfect system for the home home office and small business markets We also recently mailed out to all of our certi fied dealers an Interactive Study Guide CD ROM kit designed to provide the professional installer with the necessary information needed to success fully install a KX TA624 system It is not intended for the inexperienced do it yourselfer or to replace the Installation and User Manuals It is intended to be used in conjunction with other documentation provided with the system system automatically treats them as Auto Attendant ports You will be in a screen that looks like the one below See the column marked EXG This is where you can set up the different Voice Mail groups or you can leave them all in the same group so they hunt to each other In this example the 4 VM ports are put into 3 different groups 165 and 166 are in group 1 and will hunt to each other 167 and 168 are in groups 2 and 3 respectively by themselves If we left all 4 ports in EXG group 1 then they would all hunt to each other The setup shown can be used for a customer who wants certain CO Trunks to be answered differently Just DIL 1 1 the CO trunks to the separated VM ports and have each port set to answer with a different Company or Custom Service Greeting VM PORT NO MASTER 15 16 I SLAVE It J It J JACK EXT EXG MASTER 15 1
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