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DVX-8000 User Manual - D-Link

1. e Export d Ej A Date Source Destination Src Channel Account Code This report is accessed under the Reports Tab It provides the record of all incoming and outgoing calls including the channels used and duration of calls There is no special setup required for this facility 12 2 CHANNELS USAGE Channels Usage report provides a graphical representation of all the channels used Like the CDR Report there is no special setup or configuration to be conducted for this facility as it is simply an information gathering tool ELMENT Rm CDR Report Channels Usage Billing Asterisk Logs Graphic Report Summary by Extension a Channels Usage Report Simultaneous Channels Total Total Channels Simultaneous DAHDI Channels DAHDI Channels Simultaneous SIP Channels SIP Channels DV X 8000 Manual 13 CALL PARKING AND TRANSFER DV X 8000 provides this facility through the Parking Lot facility If you want to allocate other extensions rather than the one pre configured simply change the appropriate Parking Lot extension number in the configuration screen For this purpose we will leave it at the default extension number 70 Note You may have to increase your digittimeout duration from the default to 2000 depending on the type of phones you use If you have to do this insert the following in your features general custom conf file featuredigittimeout 2000 yo
2. e D Link TT _ SHC PBX Fax Email IM Reports Extras Agenda Dashboard Network User Management Load Module Shutdown Hardware Detection Updates Backup Restore Preferences 5 System Resources CPU Info GenuineIntel Intel R Atom TM CPU D425 1 80GHz Simultaneous calls memory and CPU 3 1 0 15 120 Uptime 4 hour s 50 minute s 10 100 x B Sin calls CPU usage Lo 1 779 used of 1 795 59 MHz me CPU usage D 80 SUME Dee Mem usage MB Memory usage E 9 90 used of 1 001 71 Mb 0 0 o 6 ca calco qa a qa qu ca cala ga a pa CIO ap a ap a a a ae a fap aa ap a a GOCH O SATA AA FF YA OO ET OTE OE r Fo SEN YH EL HN OO TIN DO ENTE REE OO EAE RID Swap usage L _ J 0 00 used of 760 88 Mb EN Hard Drives Partition Name dev sda2 Disk Usage Capacity 2 87GB Il Used space Usage Bp Bi Free space Mount point The Admin Dashboard The DVX 8000 control centre At a glance the system status screen tells you the existing resources and DV X 8000 s activities As it stands DV X 8000 need to be configured before any of the facilities offered are operable by users 6 DV X 8000 Manual On the top of the screen you will notice several tabs arranged by groups the top most tabs followed by the sub tabs the line of tabs underneath Currently we are looking at the System Info tab under the System group tab Under the system group tab are sub ta
3. VM Return to IVR Directory Context f Enable Direct Dial Loop Before t dest Timeout Message Nene y Loop Before i dest Invalid Message None xf Repeat Loops 2 5 Increase Options Save Decrease Options IVR unnamed zl Phonebook Directory Phonebook Directory y Terminate Call Hangup zj Extensions lt 201 gt ZAP channel 1 y Return to IVR We will then fill in the following fields Name Change Name MainOffice thats what we shall called the main menu Timeout 10 leave it at default Enable Directory Tick Directory Context Leave it at Default Enable Direct Dial Tick Announcement MainOfficeMenu That s what we called the IVR recording that was made for this purpose Digital Heceptionist Edit Menu Unnamed Save Delete Digital Receptionist Unnamed Change Name MainOffice Announcement MainOfficeMenu y Timeout 10 Enable Directory VM Return to IVR Directory Context z Enable Direct Dial Loop Before t dest Timeout Message None El Loop Before i dest Invalid Message None gj Repeat Loops 2 m Increase Options Save Decrease Options IVR Unnamed zi Phonebook Directory Phonebook Directory v Terminate Call Hangup z Extensions lt 2000 gt Reception E o Return to IVR TT Wn zi Then proceed to enter the selection options that you require for this IVR when the caller presses the appropria
4. Using vim as the editor open the configuration file amportal conf vim amportal conf Go to the line that says FOPPASSWORD admin 44 DV X 8000 Manual Replace the DVX 8000 with the password of your choice FOPPASSWORD cowscomehome Close off vim and Putty Open your web browser and go to FOP You should now be able to click on the little lock put in your password and you will see it lock up 11 2 HANG UP A CALL You can end a call by clicking the big red button 11 3 TRANSFER A CALL Simply drag the little telephone over to the new extension and it will transfer the call 11 4 INITIATE A CALL If you are lazy not bothered to pick up the phone and dial you can drag and drop your little telephone to another extension it will start by ringing your phone when you pick up and then it will ring the other extension Once the destination phone is picked up it will initiate the call 45 DV X 8000 Manual 12 REPORTS 46 Reports are essential in the operation of a PABX DVX 8000 provides this facility through the Reports tab Under this tab the following can be addressed CDR Report report regarding calls made and received Channels Usage Billing Asterisk Logs Graphic Report Summary by Extension 12 1 CDR REPORT synn CDR Report Channels Usage Billing Asterisk Logs Graphic Report Summary by Extension Q3 CDR Report StartDate 17 May 2011 Field End Date 17 May 2011 mm Status ALL v
5. Inbound Routes Intra Company Route Announcements Music On Hold Follow Me Dial Patterns General Settings Outbound Routes e Y Trunks Non def auk M WR 0011 60NXZ DD11 HEX Misc Destinations Queues Ring Groups Time Conditions Cle Dial patterns wizards pic one Conferences Trunk Sequence Misc Applications Music on Hold PIN Sets Paging and Intercom Parking Lot System Recordings 5 3 3 International You will need the following patterns to match international dialing Pattern Explanation Most of our International calls are to Malaysia I have defined the NON Malaysian PSTN pattern here 00111 7 9 XX This pattern dials all international numbers by prefixing it with 0011 20 DV X 8000 Manual This is the catchall international dialling including International ANS Mobile excluding USA which is a 1 and any digit between 7 and nine inclusive Before the number is sent to the trunk the 0011 will be stripped If required by the trunk the trunk will insert the 0011 In your Dial Patterns box you will see something like this Dial Patterns 0011I60NXX 0011I 7 9 X X OOLIINXX You will then need to pick the Trunk Sequence In this case we will use Pennytel as the trunk for this route and if it fails we will use Oztell as a second choice backup Trunk Sequence 0 Pennytel o Any number dialled with the 0011 prefix will be routed through the Astratel trunk and should it fail it will
6. O Misc Destinations adam s Mobile The time condition needs to be associated with a time group Alternatively you may create the time condition as illustrated above without the time group and submit the change Once the changes have been submitted a link will appear enabling you to go to the time group see illustration below Time Condition 1 Q Delete Time Condition Business Hours 1 Used as Destination by 1 Object Edit Time Condition Time Condition name Business Hours Time Group Select a Group 2 Goto Current Time Groupe Day Night Mode Association Associate with No Association Destination if time matches Clicking on the link will take you to a screen where you will be able to create the time group that you need While you are at it you may as well create all the time groups that you need see illustration below 26 DV X 8000 Manual Description Business Hours Used By Business Hours 09 00 17 30 mon fri Time to start os Too Time to start Time to finish 17 20 Time to finish Week Day Start Monday Week Day Start Week Day finish Friday Week Day finish Month Day start Month Day start Month Day finish Month Day finish Month start Month start Month finish Month finish Submit You may create several Time Groups and give each of the Time Group a Short Name to identify it These time groups can then be assigned to each
7. Old National ISDN 1 qsig Q SIG Basic call function only ye pe eue eye signalling The possible values are pri cpe PRI signalling Customer Premises Equipment CPE side Sometimes it is also referred as TE side Define pri cpe when the E1 T1 port is connected to the PSTN A pri net PRI signalling Network side Sometimes pri net is used when the EI T1 port is connected to another PBX overlapdial Enables the overlap dialing mode sending overlap digits The possible values are incoming incoming direction only outgoing outgoing direction only no neither direction yes both directions gt pridialplan prilocaldialplan Defines the Type Of Number TON parameter for the called number and for the calling number The possible values are unknown Unknown private Private ISDN local Local ISDN national National ISDN international International ISDN dynamic Dynamically selects the appropriate dialplan based on the phone number prefixes that could be defined for each phone number type For example for Germany it is possible to define the prefixes as follows internationalprefix 00 nationalprefix 0 localprefix 0711 privateprefix 07115678 unknownprefix gt gt DVX 8000 Manual 10 CALLBACK AND DISA 10 1 CALLBACK Callback is where you make a call to your DVX 8000 and when reached you will be disconnected but it does not end there The PBX will in turn call y
8. introduce themselves and all users on the system will have that new introduction associated with the caller s CallerID Emergency CID This caller id will always be set when dialling out an Outbound Route flagged as Emergency The Emergency CID overrides all other caller id settings Assigned DID CID DID Description A description for this DID such as Fax Add Inbound DID A direct DID that 1s associated with this extension The DID should be in the same format as provided by the provider e g full number 4 digits etc FreePBX will automatically create an Inbound route for this DID Add Inbound CID Add a CID for more specific DID CID routing A DID must be specified in the above Add DID box In addition to standard dial sequences you can also put Private Blocked Unknown Restricted Anonymous and Unavailable in order to catch these special cases if the Telco transmits them Dictation Services Language Code Dictation service Allows the user to dial a feature code 34 from their endpoint and have whatever they say recorded Dictation format The format the recorded dictations will be saved Email Address The email address that completed dictations are sent to Completed dictations are only emailed to the user when they dial the appropriate feature code 35 Language Code This will cause all messages and voice prompts to use the selected language if installed Recording Options Record Inbound Record all inbound c
9. 61247364780 Submit Changes The DID that you have defined is the DID number you should use in the DID number field when defining your inbound route DV X 8000 Manual 5 2 TIME CONDITIONS You can create various time conditions and use these time conditions in conjunction with your Inbound Route to individualize each of the incoming trunk s behavior Add Time Condition Add Time Condition Destination if time does not match Time Condition name Business hours t O Time Conditions Business Hours v Time Group Select a Group v O Phonebook Directory Phonebook Directory W Day Night Mode Association O IVR adam No Answer Y 3 Terminate Call Hangup O Extensions lt 1100 gt Netvoice Sydney Mi Voicemail 2000 Rohani Sharif busy Ring Groups Ring ALL lt 600 gt Announcements past Midnight Business Y Destination if time matches O DISA pstn2VOIP Y O Y I O Callback Ben Callback O Misc Destinations Adam s Mobile Associate with No Association Y O Time Conditions Business Hours v Phonebook Directory Phonebook Directory IVR Netvoice O Terminate Call uangup Submit Changes O Extensions lt 1100 gt Netvoice Sydney v O Voicemail 2000 Rohani Sharif busy v O Ring Groups Ring ALL lt s00 gt O Announcements Past Midnight Business Y O DISA pstn2voip O Callback Ben Callback
10. Start Previous 1 1 of 1 Next End The following screen will appear ee D Link DVX 8000 Logout System PBX Fax Email IM Reports Extras Agenda System Info Dashboard etworl User Management Load Module shutdown Hardware Detection Updates Backup Restore Preferences RHEN ADHD Ea Edit Interface Ethernet 0 DHCP Server Apply changes Cancel Required field Interface X e Static DHCP IP Address 192 168 100 100 i Network Mask 255 255 255 0 This is where you will make the necessary changes e Change the IP address to the one you want to use e Click on the Static Radio Button e Click on apply changes Click yes when the Are you sure you want to apply changes dialogue box appears and you are done 1 2 CHANGE DEFAULT ADMIN PASSWORD DV X 8000 Manual Select the User Maintenance tab as illustrated below D Link System System Resources Dashboard Network User Management Load Module Shutdown Hardware Detection Updates Backup Restore DVX 8000 Logout Preferences Click on the User Management tab and the following screen will appear D Link System Info Dashboard Network ser System SS Users Management Load Module Shutdown Soups 43 User List Create New User Group Permissions Login admin Real Name H
11. backup as per the illustration above e Inthe Schedule Name I have given it a name Weekly to signify that it is a weekly job e I have also selected all the items to be backed up VoiceMail System Recordings System Configurations and CDR only e Next from the Run Backup drop down choice I have chosen Weekly on Sundays e Once I have done these I click on Submit Changes Naturally you can schedule numerous backups It is up to you to decide If you are wondering where it is being stored it is here var lib asterisk backups The backup files are identified by the backup names DV X 8000 Manual 19 2 2 To Restore a Backup Backup itself is not useful if it cannot be restored The FreePBX developer has thought of this too This is a very simple procedure All you need to do is click on the Restore option Amin Reports Panel Help System Backup Add Backup Schedule Restore from Backup Eth NOVY FreePB Freedom to Connect Add Backup Schedule Restore from Backup NOW ur estore Custom Destinations Custom Extensions Java SSH FreePB Freedom to Connect PHP Info System Restore ELETE ALL THE DATA IN TH Pree PBX Freedom to Connect Determine which of the various items in the list you want to restore and click on it and your restore will be executed FreePBX 0 0550 Setup Tools English v Kanin System Restore FreePBX System Status Module Admin e Delete File Set Add Backup Schedul
12. ing Groups Panel ES Conditions System Uptime 1 week 5 hours 4 minutes ime Groups Asterisk Uptime 31 minutes Wc So iternal Options amp Configuration i Last Reload 11 minutes SSH Server alibac The server status should all display OK and green as illustrated above If any of the four services aren t running chances are something is wrong and your DVX 8000 will not be working correctly or not working at all Next while on the FreePBX screen Tools gt Asterisk info gt Full Report FreePBX Admin Reports Panel Help A Seno aloa y 1 English Asterisk Ver 1 4 18 Summary FreePBX System Status Module Admin Summary qum segistries sterisk Logfiles Registries Online Support Channels FreePBX Support Peers System uptime 17 hours 19 minutes 13 seconds AA API Last reload 13 hours 12 minutes 57 seconds Sip Info IAX Info E o Active Sip Channels 2 Active IAX2 Channels O Asterisk Info d i Conferences Asterisk PHWRGbook SIP Registrations 2 IAX2 Registrations 0 Subscriptions Backup To Voicemail Llsers Custom Destinations S 9 BIP Peers MEM Full Report Custom Extensions DET Oflline 0 Java 39H Unmonitored 0 PHP Info PHPAGI Contig Third Party Addon Refresh Customer DB Gabcast ATA MA TR FreePBX Freedomte Connect PI Print Extensions FreePB 1 licer Jer OF When presented with the full report page scroll down to the SIP or IAX 1f you are using IAX section and ensur
13. DVX 8000 PBX Typically it runs on a web browser It is able to display information about your PBX activity in real time This is the standard Operator Panel that is part of DV X 8000 The layout is configurable button sizes and colours icons etc You can have more than 100 buttons active per screen FOP can be activated by clicking on the PBX tab on the top of the screen and selecting Flash Operator Panel System Fax Email IM Reports Extras PBX Configuration Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extension Extensions AS Queues Conferences AB output The following information is displayed on FOP Which extensions are busy ringing or available Who is talking and to whom CLID context priority SIP and IAX registration status and reachability Meetme room status number of participants Queue status number of users waiting Message Waiting Indicator and count Parked channels Logged in Agents For more details refer to http www asternic org 11 1 SETTING THE ADMIN PASSWORD It is recommended to change the FOP password to something easy and simple to remember such as the number 2 for example The simple method is by logging in to your DV X 8000 box either remotely using SSH client e g Putty or directly on your box console In this example Putty is used to log in remotely to DV X 8000 Once logged in change the directory to etc cd ete
14. From the Calendar icon you can choose the date and time Duration HH MM You can enter the duration of this conference Max Participation The maximum participation of this conference When you click save you will have created a controllable conference 14 3 CONTROLLING AND MODERATING THE CONFERENCE Once the above tasks are completed you may start moderating the conference Click on the participant as shown in the illustration above to start administering the conference see arrow 3o Conference Update Invite Caller gt gt Unselected A a pe nselecte A teception lt 2000 gt en rewious 1 0 of 0 Next End CallerId Duration s 1 0 of 0 Next End Here you can do the following Inviting people to join the conference through the drop down list You may mute any participant by clicking the mute button Eject any participant using the kick button Terminate the conference by using the Kick All button I The conference will automatically reset and terminate at the end of the period you have determined at the time of setting up 22 DV X 8000 Manual 15 VOICEMAIL If you have enabled voice mail when setting up your extension and you hear a stutter tone cr not the normal dial tone when you initially pick up your phone it is indicating to you that you have a voice mail waiting To enable voicemail on an extension simply enable it when you create the extensions from the DVX 8000 GUI If yo
15. I will dial 2001 I will then be ask to leave a voicemail but instead I will dial again DR will ask for a password to be followed by the key I enter my password followed by DR will then give me my voice mail if there is any eS 15 2 2 Method 2 1 From FreePBX Setup Screen create a Misc Destination and give it a name of e g Check VM 2 Select Feature Code Dial Voicemail 98 from the drop down menu 3 Submit the changes Next modify your IVR Increase option If you already have 7 options this will be the 8 Create an unannounced IVR selection e g selection no 8 For this option select Misc Destination and from the drop down select Check VM Save and don t forget to click on the red bar When you call your PBX from an external phone DR will naturally ask you to make a selection Selection 8 will not be announced however you should select 8 DR will ask for a mailbox number Enter your extension number which is also your mailbox number Dr will then ask for your password And you will get your mailbox IVR prompt p Ie qq E 0 A As I said it is indeed simple 15 3 How TO CHANGE VOICE MAIL GREETINGS The default Voicemail greeting is fine but it is rather bland and quite boring No doubt some users would like to change the standard greeting to something more personal and meaningful Ensure that you have changed your Direct Dial to Voicemail message type in General Setting Co from
16. be routed to Pennytel 5 3 4 Domestic You need the following pattern to match the Australian Telephone numbers and the Australian Mobile numbers Pattern Explanation You will dial Australian telephone number as normal using 03 02 prefix but the route will strip the leading O before it 1s sent to the trunk If the trunk requires the 0 the trunk will insert it If you dial local number and not use the STD prefix it will send to the trunk as is and the trunk will insert the 02 if required this is a NSW pattern If you are in Victoria you will need to modify the trunk This is the catch all dialling for numbers that does not start with a O such as 1300 1800 13 etc In your Dial Patterns box you will see something like this 01 23478 XXXXXXXX 2 9 XXXXXXX Dial Patterns OI 2378 XXXXXXXX 4689 XXX X XXX ZXX You will then need to pick the Trunk Sequence In this case we need Oztell as the trunk for this route and if it fails we want Pennytel to take over as a second choice backup Trunk Sequence 0 Ozea 0 All numbers dialed matching the above pattern will be routed through Oztell and if it failed it will be routed via Pennytel 5 3 5 MobileAust There is only a single pattern for calling Australian mobiles illustrated below 30 DVX 8000 Manual Dial Patterns OMXXXXXXXX We want all my domestic mobile calls to be routed via Pennytel and we have not nominated a second trun
17. calls directly to a phone but if you send it to an IVR it won t connect the call Pause Before Answer An optional delay to wait before processing this route Setting this value will delay the channel from answering the call This may be handy if external fax equipment or security systems are installed in parallel and you would like them to be able to seize the line Privacy Manager If no Caller ID is sent Privacy Manager will asks the caller to enter their 10 digit phone number The caller is given 3 attempts The number of digits and attempts can be defined in privacy conf If a user has Call Screening enabled the incoming caller will be asked to enter their CallerId here if enabled and then to say their name once determined that the called user requires it Fax handling parameters DV X 8000 is capable to detect the fax specific tones and re route such calls to a fax extension that is defined in the Fax Extension parameter In current DVX 8000 version the Fax Detection Type could be defined as Zaptel only The Pause After Answer parameter define the number of seconds we should wait after performing an Immediate Answer The primary purpose of this is to pause and listen for a fax tone before allowing the call to proceed If it is needed to handle calls coming in through a specific FAO ZAP DAHDI channel then you will have to define the DID of the channel through the ZAP Channel DID option in unembedded FreePBX as described in 9 1 1 below
18. pipe ie review yeslmaxmessage 60 Ref Asterisk documentation for further details VM Context This is the Voicemail Context which is normally set to default Do not change unless you understand the implications VmXLocater VmXLocater Enable Disable the VmX Locater feature for this user The user records their unavailable and busy messages as always They provide instructions to the caller press 1 Or maybe they don t and only tell certain people that the options are there Next the GUI provides 3 choices O an alternate destination to that of the system default 1f you have your own personal 14 DVX 8000 Manual assistant for example This becomes the normal zero out destination 1 amp 2 these options can be any number an outside line a ringgroup queue etc Use When Menu options below are available during your personal voicemail greeting playback Voicemail Instructions Uncheck to play a beep after your personal voicemail greeting 2 2 2 SIP Extension There are most important SIP extension specific parameters A secret The password the SIP extension will use to authenticate with Asterisk A dtmfmode Mode for sending DTMFs A rfc2833 A info use SIP INFO messages A inband inband audio requires 64 kbit codec alaw ulaw A auto use rfc2833 if offered inband otherwise canreinvite specifies whenever to redirect the RTP media stream audio to go directly from the caller to the callee Possib
19. priority G context exten pri Optionally an extension or extension and context may be specified Otherwise the current extension 1s used h Allow the called party to hang up by sending the DTMF digit H Allow the calling party to hang up by hitting the DTMF digit EE Jump to priority n 101 if all of the requested channels were busy Limit the call to x ms Play a warning when y ms are left Repeat the warning every z ms The following special variables can be used with this option D called calling LIMIT PLAYAUDIO_ CALLER yes no default yes Play sounds to the caller LIMIT PLAYAUDIO CALLEE yesino Play sounds to the callee LIMIT TIMEOUT FILE File to play when time is up LIMIT CONNECT FILE File to play when call begins LIMIT WARNING FILE File to play as warning if y is defined The default is to say the time remaining Provide hold music to the calling party until a m class requested channel answers A specific MusicOnHold class can be specified Execute the Macro for the called channel before connecting to the calling channel Arguments can be specified to the Macro using as a delimiter The Macro can set the variable MACRO RESULT to specify the following actions after the Macro is finished executing ABORT Hangup both legs of the call CONGESTION Behave as if line congestion was encountered M x arg BUSY Behave as if a busy signal was encountered This will also h
20. restricting factor 28 DVX 8000 Manual 5 3 OUTBOUND ROUTES 5 3 1 What is an Outbound Route An outbound route works like a traffic cop giving directions to road users to use a predefined route to reach a predefined destination 5 3 2 How does it work Every time you dial a number asterisk will do the following in strict order e Examine the number you dialled e Compare the number with the pattern that you have defined in your route 1 If matches it will initiate the call using that trunk If it does not it will compare the number with the pattern you have defined with route 2 and so on e Pass the number to the appropriate trunk to make the call will need at least one trunk and one route D To make an external call except inter extension calls you In this case we will create 4 routes International Domestic MobileAust OztellOnly The International Route will be used for all international phone calls The Domestic Route will take care of the Australian phone and mobile The other two will do as the names suggest YYY To create a new route using select PBX tab and then select the Outbound Routes option from the vertical menu on the left Click on the Add Route in the menu on the right of the screen Unembedded freePBx dit Route Add Route 0 9 outside Extensions Delete Route Intemational hu Feature Codes 1 Internationa Route Name ntemationa Rename 3 Route Password PIN Set Emergency Dialing
21. saving it operator yes Allow caller to press O nextaftercmd yes Automagically play next message when current message is deleted or saved Change the entries in red to reflect your requirement e g you may change vm Gasterisk to FHC PBX and change Voice mail System to read Family Health Centre Voicemail Once these are done you will receive email notification of voicemail left in your voicemail box You may start testing it and your email received will look something like this To Ben Sharif From Family Health Centre Voicemail Subject New Message 1 in mailbox 201 Ben Sharif There is a new voicemail in mailbox 201 From Mary lt 321 gt Length 0 20 seconds Dates Friday July 29 2005 at 11 16 38 PM 53 DVX 8000 Manual Dial 98 to access your voicemail by phone Visit http pbx familyhealth com 8080 cgi bin vmail cgi action login amp mailbox 201 to check your voicemail with a web browser 15 2 How TO RETRIEVE VOICEMAIL FROM EXTERNAL PHONE To call in and retrieve your voicemail from external phone is as easy as simply calling your number and retrieve your voice mail This can be done easily if you have IVR enabled in your new DVX 8000 system This is how do it you may have been told of other different methods 15 2 1 Method 1 1 Call my number and when the Digital Receptionist answers I will dial my extension number prefixing it with an E g My extension number is 2001 so when the DR answers me
22. your desk and the phone in the next office is ringing but there is no one there to answer the phone You then use the phone on your desk to pick up the call There are two type of call pickups e Group call pickup This allows you to pickup a call from any ringing phone that is in the callgroup that is defined as one of the pickupgroup for your extension The callgroup and the pickupgroup could be defined for each extension It is possible to define several group numbers for each parameter For example if for extension 201 callgroup 2 4 6 and for extension 305 pickupgroup 2 7 then when extension 201 is ringing then you will be able to pickup the call by dialling 8 from 305 e Directed pickup This allows you to pickup a call that was made to a specific extension such as when you are in another office and a phone rings in the general direction of your office You are wondering if it is your phone that is ringing In this case you simply dial and your extension number If the ringing phone is your phone the call will be transferred to you You can change and 8 to something else if you wish on the Feature Codes page Feature Code Admin Unembedded freePBE X Use Feature Extensions Default Status Feature Codes Blacklist General Settings Qutbound Routes Blacklist a number Enabled Trunks Blacklist the last caller i Enabled 48 Inbound Routes Zap Channel DIDs Announcements Blacklist CallerID Lookup Sources Day Mig
23. 3 Free PRX Freedom to Connect Print Extensions The Import from CSV 1s a misnomer because 1f you have created a list using EXCEL and are trying to import the list it will not work since EXCEL CSV file is a comma delimited one where as FreePBX is expecting a semi colon delimited file Name Number Speeddial code Ensure that Name must be enclosed in quotation marks Any speed dial code that already exists in the phone book cannot be reused If you want to use an existing speed dial code in your so called CSV file the existing entry in the phone book must first be removed DV X 8000 Manual 19 BACKUP AND RESTORE Backup and Restore are two of the mandatory functions of any application DVX 8000 is no exception There are 2 ways you can do this One is through DVX 8000 Web interface or if you wish you can do it through the Unembedded FreePBX Web interface 19 1 BACKUP AND RESTORE USING DVX 8000 way First let us look at doing a backup and restore the DVX 8000 way through the DVX 8000 GUI 19 1 1 Make a Backup To schedule a backup from DV X 8000 choose System Tab gt Backup amp Restore D Link DVX 8000 SAGA PBX Fax Email IM Reports Extras Agenda System Info Dashboard Network User Management Backup List Perform a Backup Delete Backup Name Load Module Shutdown Hardware Detection Updates Backup Restore Preferences Start Previou Action St
24. Asterisk Info Asterisk Phonebook ackup amp Restore Custom Destinations Custom Extensions FreePBX Freedom to Connect Java SSH PHP Info Next select Add Backup Schedule The screen that follows is where you define your backup requirement 65 DV X 8000 Manual FreePBX sor Setup Tools AAA System Backup FreePBX System Status O Admin Schedule Name Weekly 4 1 Add Backup Schedule VoiceMail English v Restore from Backup NOW Asterisk Logfiles Online Support FreePBX Support System Configuration 9 yes SEE CDR Asterisk API Operator Panel Asterisk CLI Asterisk Info Asterisk Phonebook Back qne NE Run Backup Weekly on Sunday Y Minutes Hours Days Months Weekdays Custom Extensions OA DAI DAN Java SSH OSelected OSelected O Selected PHP Info PHPAGI Config Third PartyAddon Customer DB Gabcast inventory System Recordings o o 2 Selecxt all items that need to be backed up eoooo gt 3 4 gt Ge amp January Monday February Tuesday March Wednesday Apni Thursday May Friday June Saturday July Sunday August September 0 October 1 November v December Submit E 4 o ij gt e _ Print Extensions 9 CO J OM BWM C lt O CO 74 Ch Ol da CO P5 _ cs m mi 9 CO J C O i 4 CO r9 Ki 2 e FreePB Freedom to Connect I have chosen to schedule a Weekly on Sundays
25. Conference Extensions Batch Tools Apply Configuration Changes Here DV X 8000 Manual 2 1 1 Dial Command Options In the Asterisk Dial command option you may customise your preference to the way asterisk behave e g 1f you want the caller to hear music instead of the standard ringing sound you may replace the r with an m not particularly recommended For further options hover your mouse on the label and you will be informed of the other options The following are the dial command options available Options Play an announcement to the called party using x as the file Reset the CDR for this call Allow the calling user to dial a 1 digit extension while waiting for a call to be answered Exit to that extension if it exists in the current context or the context defined in the EXITCONTEXT variable if it exists Send the specified DTMF strings after the called party has answered but before the call gets bridged The called DTMF string is sent to the called party and the calling DTMF string is sent to the calling party Both parameters can be used alone Force the callerid of the calling channel to be set as the extension f associated with the channel using a dialplan hint For example some PSTNs do not allow CallerID to be set to anything other than the number assigned to the caller t gasau I oo destination channel hangs up If the call is answered transfer both parties to the specified
26. Default to something else e g Unavailable Otherwise when you use follow me and the like your custom recorded message will not be played back The Asterisk default message will be played back instead To do so is pretty simple Here are the steps 54 DV X 8000 Manual Use your existing extension and dial 97 You will be asked for your password 1f you have entered one When the Voicemail VR starts press 0 You will then be given the choice what type of message you want to record Choose the appropriate message you want to record Record your message Thank you for calling I am either busy elsewhere or on the phone Please leave me your message and I will call you back as soon as I can Review your message Re record if you want to or if you are happy with the message choose the option to save vil MD 9o N That s all you are done 55 DVX 8000 Manual 16 SETTING UP VIRTUAL FAX For sending and or receiving faxes are the available functions in DVX 8000 16 1 FAX FOR DVX 8000 DVX 8000 incorporates Hylafax server which allows incoming faxes to be received over SIP IAX amp ZAP DAHDI channel DV X 8000 does not utilize the standard Asterisk Fax handler for faxing instead utilising a separate module to handle fax traffic which we will be discussing here As already stipulated DVX 8000 1s using Hylafax As such all tools and applications that interface to Hylafax can be used you may even have 10 virt
27. Extensions lt 1100 gt sydney FAX Voicemail lt z000 gt Reception busy Conferences General lt s000 w Zork Read this link before downloading zeip Zork Phonebook Directory phonebook Directory Y Announcements silent Custom Contexts Full Internal Access O DISA verPzPsTw vw Ring Groups Ring ALL 11 VR mainoffice Even though we have only set 1 virtual fax you can set several if needed using the same procedure as outlined above except you need to use separate fax extension numbers e g 1100 1101 1102 etc DV X 8000 Manual D Link DVX 8000 System PBX 34 Email IM Reports Extras Agenda Virtual Fan List New Virtual Fax Fax Master Fax Clients Fax Visor Template Email Fax Visor Company Name Company Fax Fax Date Type Fax All v Search Start Previous 1 Delete Company Name Company Fax Fax Destiny Fax Date No Data Found 16 2 Fax Visor The Fax Visor is used to check how many faxes have been received and to check their contents Click on the Fax Visor Sub Tab The Fax visor screen will be displayed listing the Faxes that you have received Click on the blue link will open the fax 17 CALL MONITOR amp RECORDINGS 17 1 RECORD ALL CALLS BY DEFAULT To record all calls on a specific extensions or all extensions this function has to be enabled on the extension or extensions involved This is done through the Extension Op
28. Fax all you do is set the incoming route of your Fax DID to go directly to extension 1100 Directing Fax to Fax extension on Non dedicated Fax line Auto Detect This is where you wish to share one PSTN line for Voice and Fax Your DVX 8000 system will discriminate between fax call and a voice call and send it to the appropriate extension for fax or pass it through to your normal handler if it is a voice call The following is what need to be done to achieve this In the DVX 8000 General setting ensure that the Extension of fax machine field is disabled see below 58 DV X 8000 Manual Fax Machine Extension af fax machine for receiving faxes disabled Email address to have faxes emailed to Bensharif ingmail corm Email address that faxes appear to come from freepbx wWagmail corn In the incoming route set your fax extension number to 1100 the one we have set up and set Fax Detect to Zaptel leaving your final destination to the voice call if it 1s not a fax call Description Voice and FAX DID Number 61247364000 Caller ID Number Fax Handling Fax Extension Sydney FAX lt 1100 gt Fax Email Fax Detection Type Zaptel Pause After Answer 5 Privacy Privacy Manager Options Alert Info CID name prefix Music On Hald default BE Signal RINGING CID Lookup Source Source Set Destination O Queues General 600 v O Misc Destinations ben s Mobile Terminate Call Hangup
29. For each extra trunk a corresponding inbound route may be created you don t have to All incoming calls from all the different trunks that you may have can have their own individual characteristic by judicious deployment of the time condition facility available in DV X 8000 to be discussed later on However at least one Inbound Route must be created for DV X 8000 to answer incoming calls This includes calls from PSTN trunk as well 5 1 1 Inbound Route from FXO ZAP DA HDI Trunk 25 To handle inbound calls from a FXO channel you need to define your DID incoming phone number for each such ZAP DAHDI channel If there are 8 FXO channels in DV X 8000 the ZAP DAHDI channels will be 1 8 Each channel can have a DID assigned to it Unembedded freePBX Extensions Feature Codes General Settings Outbound Routes Trunks Inbound Routes Zap Channel DIDs Announcements Blacklist CallerID Lookup Sources Day Night Control Follow Me IVR Queue Priorities Add Zap Channel Zap Channel DIDs allow you to assign a DID to specific Zap Channels You can supp would be a common scenario if you have multiple POTS lines that are on a hunt grou from zaptel for these settings to have effect It will be a line that looks like context from zaptel in your zapata conf configuration effecting the specified channel s Once you have a specified DIDs to route your calls Add Channel Channel 1 Description Home number DID
30. OM AERE A Ae RO a e AE eai ce 2 5 Sia SA gea imt s id LS Read rad Y Y eit uq cuu iai du EM Ed LE uia 26 JA 5 TAC DA A A AA 26 Gb ae a odl vcr muta dL e TI E ROE AS RR AS e 26 NGO MING SS MICS piyaa A NN 206 ROG dS Rae IO ro a ste Hes ty eh eet a ria cee Abe ea RT HO zd An Create a AP TIRO 27 Calanda in nds 28 3 1 Inbouna Routes mcomino Cal E is 28 5 1 1 Inbound Route from FXO ZAP DAHDI Trunk een 29 SNAM Mime C Ond HO Ada 32 3 2 1 Simple Time Condition isis 33 22 Complex Time CONO 34 3 Outbound ROCS ia A A NAD 36 JA Whatis am Outbound Route aeu a RD os 36 3 5 2 HOW does 1E WOLK srta 36 3 Tite ED ELO TIO Dino stone etr A o 36 3 9 AN Da 0G oho i 6 Y Oh E E M M E MEM MEE DM DN I ERE 37 a ha AAA a Oe O Er WR HN A 37 DVX 8000 Manual sux DAI pias 38 DASS EME COLIN a dica 39 A a A E DOR 39 0 2 Upload Prestecorded Maternal aladdin 40 A Disttal CCD HOS LG eeu oi rod M Mte P Samar I GONN 4 o Check your System AS AA be Does AAA AAA ATA AAA 44 9 Imertacine Asterisk TO PSTN tote tn o bee iia 46 OL Asterisk DATIDL Comme Ural OD ES cd i reete a n ales dee O rm Ea cci is dee dad 46 9 2 How to assign DAHDI channels to channel groups eee 46 9 3 Parameters related to the FXO channels taa 47 9 4 Parameters related to the EA T 1 chaman 48 OG aD aC KANG NT E iii csi 49 O RAE cass 49 10 2 DISA EFE utto ete UF ND ted FN Ht od FRI FFON O a PA Motto YN Men FA Peto ud RE
31. OR 50 1 Flash Operator Panel EOD birra Dyd aan E Fo DN FE Ca 52 LT Semne thie Adinin PassWord aa id 252 TIPP E a 0 er EC PNE EE EE YY TN auto ET TH YN TU 53 Mi Aci A O 53 tA AD AA E ene pete 39 ES Bane mor Create COn er One unies io ro ERE AC qo ERES DYNA Fd 53 I2 REPO Seca a ce ep i rd DON see ML Be A FONEDD NG OG YNDE 54 IAI ACID REPO PET M A SA 54 12 2 Channel S39 iesu es y Rat men dU Gy GY Meme dn GY GAS 54 Capiki and i SPOT eroe SA GAFR FT HF RAY 56 1 Call Transt rs Tan ae dae y td al coi cond 56 Sd ONIS CAOS ra 56 13 2 Call Transier Bld usa cional ici 57 De AVEC dri E A y rd FF E E E GAF FF DO A 57 E Gn quito a a MENTRE 62 14 Create Meetesme Contorno 62 14 2 DV X S000 Conterence Manager eis sg aid ciales 63 14 2 1 To contr l C all In voice conferen ue ie tero Y LU inte divae uen RES 64 14 2 5 Vite on VOICE CONTIENE A 65 14 3 Controlling and moderating the conference cccccccnnnooocnnnnnnnnnnnnnnnnnnnnnnnonononannnnnnnnnnnnnnnnns 65 PS 8 eL Ia a a 67 151 Customizing Email NotilicadoON mesias isla 67 15 2 How to Retrieve Voicemail from External Phone occccccnooonccncncnnnnnnnnnononncnnnncnnnnnnnos 68 15 2 4 Method see e c em 68 15 2 2 MEMO LOS 68 15 Howto Change Voice Mau TESIS AAA 68 a A NR 70 SMN bulo yl DA SUD AAA HR RR FN SA RY FN FR 70 1072 Pax VISO Hia Y ST T 74 L7 Galli Monitor e Recordio Se aa GY GG pda 75 Vick Record all calls orde a iii T3 172
32. Record calls omde mand 9 pce eR EQ a a n pec QNO 75 17 5 To listen to the recorded Calls radar dance ains once 75 e sores 8i 0 didnt FU serium ere AU SW A AN NA ER Y EAR Rr HRN 76 1 amp 1 Ber uset speed dial SCLIN see YNAD AN en Gash ena NAU ATO 76 152 Gener ALY available SOE COVA N iia 76 4 DVX 8000 Manual 9 Backup and Tesorero 78 19 1 Backup and Restore the DV X 8000 Way Gee Ele li 78 191 1 Mikea DA dc ES 78 9 12 To Restore a BACKUP isla 79 19 2 Backup and Restore the Free PBX Way ca odio dadas 79 19 21 Tossche dul a BO RUD il adds 79 19 7 2 0 ISestore A BACKUP aia ENE MA 82 5 DVX 8000 Manual 1 SET UP DVX 8000 Using your browser you can connect to https Apaddress e g https 192 168 100 100 to configure DV X 8000 You will be presented with the DV X 8000 initial Admin web login screen as illustrated below D Link Please enter your username and password Username Password Submit www dlinkmea com Initial Admin Web Login Screen The initial Username is admin and the default password is admin You can change this password later on using the DV X 8000 User Management facility changed the user admin password whereas the default user password for O To log in to DVX 8000 Web GUI use user admin password admin unless you have unembedded FreePBX is admin admin Once logged in the System Status screen will appear This screen is the control center
33. Registrations the choice of Codec Routings and Dialling rules errors Routings and Dialling rules are something that needs to be thought out logically with no simple way of determining as different people have different requirements and different VSP have different dialling rules DV X 8000 Manual 9 INTERFACING ASTERISK TO PSTN Interfacing PSTN to DVX 8000 can be done through various methods as there are various interfaces available for this purpose depending if you are using analogue lines or digital EI T1 lines depending on your DVX 8000 configuration The DV X 8000 is provided pre configured for installed telephony modules 9 1 AsrERISK DAHDI CONFIGURATION FILES It is possible to review edit the Asterisk configuration files via DVX 8000 Web interface Go to the PBX gt Tools gt Hile Editor DA 1m About Elasti stem ax mai eports ras enda LU Asterisk File Editor File Editor File Filter additional a2billing sip conf The PSTN trunk related channels FXO or and E1 T1 are configured in the etc asterisk dahdi channels conf file The analogue extension related channels FXS are configured in the etc asterisk chan_dahdi_additional conf file The both files are included in the etc asterisk chan_dahdi conf file 2 e Asterisk File Editor Back File chan_dahdi con Save Reload Asterisk usecallingpres yes callwaitingcallerid yes threewaycalling yes transfer yes canpark
34. SSIBILITY OF SUCH DAMAGES FURTHERMORE D LINK WILL NOT BE LIABLE FOR THIRD PARTY CLAIMS AGAINST CUSTOMER FOR LOSSES OR DAMAGES D LINK WILL IN NO EVENT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT D LINK RECEIVED FROM THE END USER FOR THE PRODUCT 2 DVX 8000 Manual Table of Contents 1 sys Fal J DS a asias 3 A iane e IP address E REESE UU ML E 6 I2 Change detault Admin PassWord is 8 1 5 Accessino the PBA Yassin diia desa 9 Contstre DV CoU UMP ideada 9 2k GENIO AA A AT AAA AAA AA 10 SLI Dal Command OPONE 12 il Create EXEeH SIONS ias 13 ss PAA S DE BESTSDON doo 16 AR Exte ON A TERT T 17 9 0 9 EXFenstons Dacia 17 AAA velo M FRYN C 18 2 RNE A SOU iii 19 DN X S000 Endpoint Manat iia IERI Serio tuit o a a a deer ud 20 Trunks tothe Outside world santas 22 4I WBatisg Dial Palte tit iussit t I ds 22 dq a O 22 4 5 Trunks ane Outbound ROUES Ati doe ehe Po OUR Po GU Poo e eu Educ das Eo GA 22 4 3 1 Outsome Route Dial Pattern sa obese mote MAE De eie 25 43 2 Tr nk Outcome Dial RUS a oto pipere EI sourced pp is 23 dq Tbe VOL TONK So aia 23 AAA Pennytel OP AAA 24 QUEJOSO CC LLINOS dd o Wwe Brahe DS AA DS gums td ss as 24 neoni ro ASEM ROA A A da A ds e O R a yN 24 REG WS hae 1 ea de AA SAGE ae See ek A Se Be he ele eite 29 qa a UC CSP eea WW RY PN de Presta cd riu e WEN 25 OLEBO o ne eT LII e ios ua uu d s Si er duh eu EE UE IE QI a LE ny Zi TACO Sec LAS dudcrx qd wx vau N
35. User Manual DV X 8000 IP PBX version 1 6 D Link Corporation No 289 Sinhu 3rd Rd Neihu District Taipei City 114 Taiwan R O C http www DLink com Published 2011 05 10 Copyright O 2011 DVX 8000 Manual User Manual DVX 8000 IP PBX version 1 6 Published 2010 05 10 Copyright O 2011 Copyright Notice This publication including all photographs illustrations and software is protected under international copyright laws with all rights reserved Neither this manual nor any of the material contained herein may be reproduced without written consent of the author Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaim any implied warranties of merchantability or fitness for any particular purpose The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes Limitations of Liability UNDER NO CIRCUMSTANCES SHALL D LINK OR ITS SUPPLIERS BE LIABLE FOR DAMAGES OF ANY CHARACTER E G DAMAGES FOR LOSS OF PROFIT SOFTWARE RESTORATION WORK STOPPAGE LOSS OF SAVED DATA OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES RESULTING FROM THE APPLICATION OR IMPROPER USE OF THE D LINK PRODUCT OR FAILURE OF THE PRODUCT EVEN IF D LINK IS INFORMED OF THE PO
36. XXXXXXXX That pattern tells Asterisk to send only 9 digits out of 10 dialled by not sending the first digit O Thus if you dialled 0291234567 the number that will be sent to the Trunk will be 291234567 How will this then be translated to 61291234567 This is where the Trunk Outgoing Dial Rule comes in 4 3 2 Trunk Outgoing Dial Rules This is what the trunk is required to send to the VSP to make a successful call to the number you dialled Using the above example assuming that the VOIP service provider requires the full e164 format Asterisk will need to add the missing Australian code 61 In your Trunk Outgoing Dial Rule you will need the following pattern 61 NXXXXXXXX That pattern tells Asterisk to add 61 in front of the 291234567 before dialling the number via the trunk For variations of patterns see What is a Dial Pattern in an earlier chapter 4 4 THE VoIP TRUNKS To create a new trunk select the Trunks option from the vertical menu on the left Add an Extension Unembedded freePBX EEO Please select your Device below then click Submit Feature Codes Device General Settings Outbound Routes Trunks mine m Announcements Device Generic SIP Device v Submit Follow Me For this example let s create 2 SIP trunks Pennytel and Oztell Pennytel will be used for all International and mobile calls 19 DVX 8000 Manual Oztell will be used for all local and mobile calls Since we are crea
37. alls received at this extension Record Outgoing Record all outbound calls received at this extension Voicemail amp Directory Status Enable disable the voice mail Voicemail Password This is the password used to access the voicemail system This password can only contain numbers A user can change the password you enter here after logging into the voicemail system 98 with a phone Email Address The email address that voicemails are sent to Pager Email Address Pager mobile email address that short voicemail notifications are sent to Email Attachment Option to attach voicemails to email Play CID Read back caller s telephone number prior to playing the incoming message and just after announcing the date and time the message was left Play Envelope Envelope controls whether or not the voicemail system will play the message envelope date time before playing the voicemail message This setting does not affect the operation of the envelope option in the advanced voicemail menu Delete Voicemail If set to yes the message will be deleted from the voicemailbox after having been emailed Provides functionality that allows a user to receive their voicemail via email alone rather than having the voicemail able to be retrieved from the Webinterface or the Extension handset CAUTION MUST HAVE attach voicemail to email SET TO YES OTHERWISE YOUR MESSAGES WILL BE LOST FOREVER VM Options Asterisk voicemail options Separate options with
38. ardware Detection Group Administrator Updates Backup Restore Extension No extension associated DVX 8000 Logout Preferences t 7 Start Previous 1 1 of 1 Next End N 7 Start Previous 1 1 of 1 Next End Select Users in the left side menu and then click on the admin link see illustration above to open up the admin user detail screen below D Link System System Info Dashboard Network Mail Profile Webmail Us Webmail Pa Load Module Shutdown sia as gB View User Users r Edit Delete Group Permissions Login Password Group admin kkk administrator er ssword Hardware Detection Updates Backup Restore Name Ex John Doe Retype password Extension Webmail Domain Retype Webmail password DVX 8000 Logout Preferences Required field We need to edit the Admin details by changing the default password and other relevant information At the very least the default password needs to be changed especially if there is more than one person having access to the system which is very likely as anyone who knows the box address can get to the web login screen To change the details click on the Edit tab as illustrated above D Link Group Permissions Login Password Group y Apply changes Cancel SOI PBX Fax Email IM Reports System Info Dashboa
39. art Previou Click on the Perform a Backup button and the screen that follows is where you define your backup requirement Perform a Backup Process Cancel This process could take several minutes J Select All options Endpoint J Select all in this section Database Configuration Files Asterisk J Select all in this section J Database J Configuration Files 3 Monitors Heavy Content Voicemails Heavy Content j Sounds J Music on Hold DAHDI Configuration Fax Email J Select all in this section J Select all in this section Database J Database PDF J Mailbox Others Others Select all in this section J Select all in this section J Calendar Database J SugarCRM Database J Address Book Database J VtigerCRM Database Conference Database J A2billing Database J Mysql Database J Menus and Permissions Flash Operator Panel Config Files Select the options you would like and then click on the Process button Once the backup process is completed you get a notification message Then you can click the Cancel button in order to return back to the screen with the backup filename displayed as per illustration below 63 DV X 8000 Manual Backup List Perform a Backup Start Previous 1 1 of 1 Next End Backup Name Date Action elastixbackup 20110518165410 66 tar 18 05 2011 16 54 10 Restore Start Previous 1 1 of 1 Next End Once done you may exit the screen Naturally you can do a
40. ave the application jump to priority n 101 if the y option is set CONTINUE Hangup the called party and allow the calling party to continue dialplan execution at the next priority GOTO lt context gt lt exten gt lt priority gt Transfer the call to the specified priority Optionally an extension or extension and priority can be specified 11 DVX 8000 Manual L x y z This option is a modifier for the screen privacy mode It specifies that no introductions are to be saved in the priv callerintros directory This option is a modifier for the screen privacy mode It specifies that if callerID is present do not screen the call Specify that the CallerlD that was present on the calling channel be set as the CallerlD on the called channel This was the behaviour of Asterisk 1 0 and earlier Privacy mode without memory Enable privacy mode Use x as the family key in the database if it is provided The current extension is used if a database family key is not specified Indicate ringing to the calling party Pass no audio to the calling party until the called channel has answered Hang up the call after x seconds after the called party has answered the call Allow the called party to transfer the calling party by sending the DTMF sequence defined in features conf Allow the calling party to transfer the called party by sending the DTMF sequence defined in features conf Allow the called party to
41. bs that allow us to conduct system type tasks such as changing Network settings detecting new hardware etc The functions of the tabs are self explanatory 1 1 CHANGE IP ADDRESS We will start with the network tab because we usually need to change the default IP address 192 168 100 100 to another one The network parameters are Host Your Server name eg mypbx netvoice com Default gateway IP address of your gateway usually your router eg 192 168 100 1 Primary DNS The IP address of your Primary Domain Name Server Secondary DNS The IP address of your Secondary Domain Name Server D Link DVX 8000 T User Management Load Module Shutdown Hardware Detection Updates Backup Restore Preferences System Resources Selecting the Network Tab will display the following screen where you should select the network interface D Link DVX 8000 Logout System PBX Fax Email IM Reports Extras Agenda System Info Dashboard Netwo User Management Load Module Shutdown Hardware Detection Updates Backup Restore Preferences E Parier Y Network Parameters DHCP Server Edit Network Parameters Required field now localhost Primary DNS 8 8 8 8 host example com Default Gateway 192 168 100 1 Secondary DNS peg Ethernet Interfaces List Start Previous 1 1 of 1 Next End Device Type IP Mask MAC Address HW Info Status Ethernet O STATIC 192 168 100 100 255 255 255 0 00 F1 F3 0F FD 4E Connected
42. ctivated you will be presented with a new screen where you can start populating the conference you want to control Click on the new conference button to create a new conference e PBX Configuration Flash Operator Panel Woicemails Monitoring Endpoint Configuration Conference Extensions Batch Tools EN Conference New Conference State Current Conferences Y Filter Conference Conference Name 14 2 1 To control Call In voice conference The following screen will appear In this case we want to control the general conference 8000 that we created earlier on 50 DV X 8000 Manual fo Conference Save Cancel Conference Name General Conference Conference Owner Ben Sharif Conference Number 8000 Change this number to the call in TEN conference that we created earlier on Moderator Options Announce Record User PIN 123 User Options Announce Ll Listen Only Wait for Leader Start Time PST PDT Duration HH MM Max Participants 14 2 2 51 In the fields we enter the following Conference Name General Conference Conference Owner Your Name Conference Number Replace the pre assigned number to 8000 Moderator PIN If you require one enter it here e g 123 Moderator Option You may put check marks on the option that you choose User PIN If you require a valid PIN to join the conference User Option Selec
43. d iax2 syd net2max com After all have been done click on the Submit Changes button and click on the red bar across the top of the screen 4 5 CREATE A ZAP TRUNK A ZAP trunk is just another trunk very similar to IAX or SIP trunk except that the telephone calls traffic comes and goes through your PSTN line Normally you will only create ZAP trunks if you are using FXO cards like the TDM400 A400 A1200 X100P A100P etc This time when you chose to create a trunk you will select ZAP trunk Flash Operator Panel Unembedded freePBX Extensions Feature Codes General Settings Outbound Routes Trunks Inbound Routes Zap Channel DIDs Announcements Blacklist CallerID Lookup Sources Voicemails Monitoring Endpoint Configuration Add a Trunk Q Add Zap Trunk DAHDI compatibility mode Q Add IAX2 Trunk im Add SIP Trunk Q Add ENUM Trunk Add DUNDi Trunk Q Add Custom Trunk Conference You will then be presented with the following screen Unembedded freePBX Extensions Feature Codes General Settings Outbound Routes Trunks Inbound Routes zap Channel DIDs Announcements Blacklist CallerID Lookup Sources Day Night Control Follow Me IVR Queue Priorities Queues Ring Groups Time Conditions Time Groups Conferences Add ZAP Trunk DAHDI compatibility mode General Settings Outbound Caller ID Never Override CallerID Maximum Channels Disable Trunk Disab
44. dialing Malaysia with a country code of 60 and Australian Mobile phones Pattern Explanation GOIXXXXXXXX This pattern tells Pennytel to dial all Malaysian Mobile numbers starts with 601 followed by 8 more digits This pattern dials numbers start with 60 followed by a one digit number in NEA the range of 2 9 followed by 7 more digits For dialling Australian Mobile phone The 61 is the Australian Country code E that will be added to the mobile phone number In your Outgoing Dial Rules box we will enter the pu following 61 4XXXXXXXX Next we need to create the Outgoing Setting Incoming Settings and Registration for Pennytel Outgoing Settings In the Trunk Name field we will enter the name of this trunk pennytel username 8880XXXX type peer secret Password In the Peer Details enter the following insecure invite port host sip pennytel com 20 DV X 8000 Manual Pennytel preferred codecs are g729 gsm dtmfmode rfc2833 and g723 but g729 and g723 are not installed 172 19w 811 allow alaw ulaw gsm as default in DVX 8000 canredirect no cantrelnvaite no Incoming Settings In the User Context enter the Pennytel User ID 888XXXXX cam eu ube no context from trunk In the User Details we will have the following ESSO qualify no secret Password y pestsen username 888XXXXX Registration In the registration field enter the following 888XXXXX Password8sip pennytel com 888XXXXX Afte
45. e Restore from Backup NOW Asterisk Logfiles e Restore Entire Backup Set Online Support FreePBX Support e Restore VoiceMail Files e Restore System Recordings Files Asterisk API Asterisk CLI Asterisk Info Asterisk Phonebook e Restore Operator Panel e Restore System Configuration amp Pestore Cu tara Destinations Restore Call Detail Report Custom Extensions Java SSH PHP Info PHPAGI Config 67 DV X 8000 Manual
46. e dial ff Verify the recording by dialling 99 Go to step 1 again if you are not happy with the recording Keep doing this till you are satisfied Step 3 Name Name this Recording Click SAVE when you are satisfied with your recording Save Once you are happy with the recording give the recording a descriptive name e g MainMenu so you will know 32 DV X 8000 Manual what the recording 1s for Click Save 6 2 UPLOAD PRE RECORDED MATERIAL If you have a recording that you have prepared in a wav format you can simply upload that recording by browsing you local hard drive locating the file that you want to upload and upload it to DVX 8000 System Recordings Add Recording Built in Recordings Add Recording Step 1 Record or upload If you wish to make and verify recordings from your phone please enter your extension number here Go Alternatively upload a recording in any supported asterisk format Note that if you re using wav eg recorded with Microsoft Recorder the file must be PCM Encoded 16 Bits at 8000Hz Browse Upload Step 2 Name Name this Recording Click SAVE when you are satisfied with your recording Save Follow the prompt for the upload and once again when the upload is completed give the file a descriptive name for you to know what that recording is for The above recorded files either recorded manually or uploaded using the system recording facili
47. e that you are registered to your trunks You will only be able to make and receive external calls hopefully if you are registered See illustration below Host Username Refresh Stare Reg Time sip2 2yd nec2max com 5060 899060194748 105 Registered Tue Ol Apr 2008 10 46 00 iprimus 15060 AU 6XsSYOPvKl 105 Registered Tue Ol Apr 2008 10 45 26 Name username Host Dyn Nat ACL Port Status SPASK 192 168 1 91 5061 OK 8 ma ztell 899060194748 210 80 176 28 5060 Unmonitored iPrimusm AU 6XSYOPVK 211 27 255 6 15060 Unmonitored 2000 Unapecified D N o 4 sip peers Monitored 1 online 1 offline Unmonitored 2 online O offline dnsmgr Username Perceived Refresh State Name Username Host Mask Port Status MicroStylePBX 122 107 26 143 3 255 255 255 255 4569 OK 19 ms MalaccaPDxX 60 53 77 107 3 255 255 255 255 4569 OK 394 ms 2 lax2 peers 2 online O offline O unmonitored 36 DV X 8000 Manual out If all trunks are registered you can be almost certain that at the very least your DVX 8000 installation is working although not necessarily that you can make or receive calls In the majority of cases if you have done everything as described in the preceding chapters the chances of your installation working are pretty good However there are always times when you think that the weather is going to be fine and yet you are pelted by a thunderstorm If you are not able to make or receive calls the most common causes are Trunk
48. e Email New Virtual Fax Save Cancel Virtual Fax Name Sydney Office Fax Extension IAX Destination Email office mail com Secret IAX Caller ID Name Country Code Caller ID Number Area Code In this example we have populated the virtual fax field as the illustrated below e Virtual Fax Name Sydney Office A Destination Email I have used my email address but you should be using yours or a group email address Caller ID Name This should be your organization name Caller ID Number Your Fax number Fax Destination IAX Your extension which we will setup for receiving fax Secret IAX This is the password of your extension Country Code In my case it is 61 for Australia 60 for Malaysia etc Area Code 2 for NSW 3 for Victoria etc Click on Save You will then notice the following screen with Running and idle on ttyIAX1 D Link DVX 8000 System PBX ll Email IM Reports Extras Agenda Virtual Fax List New Virtual Fax Fax Master Fax Clients Fax Visor Template Email Virtual Fax List Start Previous 1 1 of 1 Virtual Fax Name Fax Extension Secret Destination Email Caller ID Name Caller ID Number Status Sydney Office 1100 1234 office mail com Running and idle on ttyIAX1 Start Previous 1 1 of 1 That s a virtual FAX machine setup and ready to go Directing Fax to the correct extension Dedicated Line If you have dedicated line for the Virtual
49. e already setup like the following Display Nam User Bxtensioi Direct DID Call WartineSecret Voicemail Status Voicemail Password VM Email Address 120 Ali DISABLED 201 enabled 201 Jnana 10 Xl DISABLED 202 enabled 202 lampionnen l Now you have a guide you can setup the rest of the extensions on the spreadsheet Using the tools that are in your spreadsheet application you can copy most of the fields that are common for all users and with the rest do a select and drop and in the case of Excel and probably others as you drag and drop it will increment the numbers for you Once you are satisfied the content is correct save the file as a CSV file You can call it whatever you like maybe extensions companyname csv or extensions 15042008 csv Just make sure that when you save it that your spreadsheet program is selected to save it as a CSV Text file CSV Now we need to upload you completed CSV file back to DVX 8000 so click on the browse button and select the corresponding csv file After that click on Upload CSV File button 2 3 FoLLow ME After setting up the extensions you need to decide if you want DV X 8000 to call another pre arranged extension if the extensions called do not answer This is where we will do it as per the illustration below Select the PBX gt PBX Configuration gt Follow Me You will be presented with the following screen DVX 8000 Follow Me Select the extensions that you want to defi
50. e echo cancellation the extension The possible values are no disable echo cancellation yes enable echo cancellation in the default mode 128 taps 16 ms 32 64 128 256 number of taps of cancellation that correspond to 4ms 8ms 16ms and 32ms echocancelwhenbridged Generally it is not necessary to echo cancel when the circuit path is entirely TDM You may however change this behaviour 2 2 4 Extensions Batch Adding a large amount of Extensions Quickly The Extensions Batch tool allows you to use a spreadsheet to setup all your SIP extensions and then upload them to DV X 8000 This will then create all the extensions in FreePBX E D Link men M PBX Configuration Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extensions Baton Batch of Extensions File to Upload csy Browse Download the current extensions in CSV format Delete All Extensions 15 DV X 8000 Manual To start and learn how to use this tool it is recommended that you setup two extensions in FreePBX Set them up with all the options that you would normally set in an extension Next click on Extensions Batch and click on the Download Extensions This will download a CSV file down to your local hard drive you normally can choose where to save it You can now open import it with your favorite spreadsheet You should see a spreadsheet with headings and hopefully the two extensions that you hav
51. enable recording of the call by sending the DTMF sequence defined for one touch recording in features conf default 1 Allow the calling party to enable recording of the call by sending the DTMF sequence defined for one touch recording in features conf default 1 2 2 Extensions The number of extensions to be set up depends on you You can have soft phones installed in 4 or 5 computers or mixture of analogue and SIP phones D It s best to avoid the following extension numbers 70 79 Reserved for calls on hold Definable 700 799 Reserved for calls on hold Definable TITI Reserved extension for incoming calls simulation 2 2 1 Create Extensions To create extensions type of trunk e g SIP IAX2 ZAP or Custom is done from the Create Extension menu illustrated below Extensions Trunks Unembedded freePBX Feature Codes General Settings Outbound Routes System Reports Agenda Flash Operator Panel Yoicemails Monitoring Endpoint Configuration Conference Exte Add an Extension Please select your Device below then click Submit Device Device Generic SIP Device Submit 12 DV X 8000 Manual There are a number of device types for the extensions This we need to determine prior to creating the extensions Generic SIP Device SIP is the most popular protocol for VoIP handsets and soft phones Generic IAX2 Device AX is Tnter Asterisk Exchange Protocol a newer prot
52. er if your trunk passes DID on incoming calls Leave this blank to match calls with any or no DID info You can also use a pattern match eg _2 345 X to match a range of numbers Caller ID Number Define the Caller ID Number to be matched on incoming calls Leave this field blank to match any or no CID info In addition to standard dial sequences you can also put Private Blocked Unknown Restricted Anonymous and Unavailable in order to catch these special cases if the Telco transmits them CID Priority Route This effects CID ONLY routes where no DID is specified If checked calls with this CID will be routed to this route even if there is a route to the DID that was called Normal behavior is for the DID route to take the calls If there is a specific DID CID route for this CID that route will still take the call when that DID is called Alert Info ALERT_INFO can be used for distinctive ring with SIP devices CID name prefix You can optionally prefix the Caller ID name ie If you prefix with Sales a call from John Doe would display as Sales John Doe on the extensions that ring DV X 8000 Manual Music On Hold Set the MoH class that will be used for calls that come in on this route For example choose a type appropriate for routes coming in from a country which may have announcements in their language Signal RINGING Some devices or providers require RINGING to be sent before ANSWER You ll notice this happening if you can send
53. erring it to and tell him her that there is a call on extension 71 The person can then dial 71 and get the parked call 13 1 1 How is it done When you answer a call and want to transfer that call do the following l Dial 70 the call will be transferred to a park extension and the number will be announced to you In this case it will be 71 After the announcement you may hang up and dial the extension of the person you wish to transfer the call to and inform him to dial 71 to accept the call DV X 8000 Manual 2 While all this is happening the caller will be listening to the music on hold 3 If for any reason the person refused to take the call you then hang up and dial 71 to pick up the call and speak to the caller making the usual excuses 7 am afraid Mrs Roberts Dr Roberts is busy with his nurse and his office door is locked from the inside amp and the next time Dr Roberts will always accept the calls from his wife 13 2 CALL TRANSFER BLIND To do a blind call transfer where you simply transfer the call and bad luck if the extension does not answer you simply dial followed by the extension that the call is meant for E g to transfer to extension 2001 you simply dial fff2001 and hang up Alternatively you can use your SIP phone call transfer facilities 13 3 CALL PICKUP Call Pickup is the ability to pick up a call on a phone that is ringing from other than the ringing phone E g you are sitting at
54. es we have as examples above are required to ensure that DV X 8000 will function as expected at the very least during the testing stages Naturally help is available Hovering your mouse on the corresponding field description with a dotted underline e g Asterisk Outbound Dial Command options will display the purpose of the fields and the various switches related to it D Link Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extensions Batch Too Unembedded freePBX Dialing Options Extensions Asterisk Dial command options tr Feature Codes Asterisk Outbound Dial command options o t All the called to transfer the call b D oxi bocas AMEN D d ere hitting Outbound R out T Allow the calling user to transfer the call E k by hitting Funks w Allow the called user to start recording lt Y PAE OLIN after pressing 1 Asterisk v1 2 g Override Disabled rj W Allow the calling user to start recording wa Inbound Route at 7 xi after pressing 1 Asterisk v1 2 Zap Channel DI You SHOULD NOT use this option on outbound trunks Announcements DOCET areer ror ru rb A A Once done click on the Submit Change button followed by the Apply Configuration Changes Here red bar under the sub tabs for the changes to take effect D Link DVX 8000 TU irat Flash Operator Panel Voicemails Monitoring Endpoint Configuration
55. g Endpoint Configuration Conference Extensions Batch Tools here is no extension number associated with the current user Please associate an extension with your user in order to see your call recordings by clicking here Monitoring List Start Date 18 May 2011 End Date 18 May 2011 Search Sour Sho Previous 1 1 of 1 Next El e Export taj Ej A Delete Date Time Source Destination Duration Type Message 18 May 2011 15 50 56 3001 3000 00 00 16 Incoming Listen Download 18 SPEED DIAL 18 1 PER USER SPEED DIAL SETTINGS DV X 8000 allows the user to configure speed dial number In order to set a speed dial entry the user should dial 75 Their will be prompted for the speed dial location followed by the pound key The speed dial location may be any number The user is then be prompted for the telephone number which they wish to add to speed dial followed by the pound key For example to add the phone number 642712345 to location 12 dial 75 wait for the prompt then dial 12 and now dial 642712345 Now the user can dial 012 in order to call 642712345 18 2 GENERALLY AVAILABLE SPEED DIAL DV X 8000 allows defining speed dial numbers that will be available for all of the PBX users To set up the Speed Dial go to unembedded FreePBX Tools tab gt Asterisk Phonebook 61 DV X 8000 Manual Admin Reports Panel Recordings Help Setup Tools Add or replace entry reePBx System Status n A
56. ge Incoming Settings In the User Context enter the Oztell User ID In the User Details enter the following Registration In the registration field enter the following fromuser 899060xxxxx host SipZ syd net 2max or insecure invite port username 899060XXXXX secret Password EVpe eiu 899060XXXXX canreinvite no context from trunk fromuser 899060XXXXX qualify no secret Password i Dese username 899060XXXXX 899060XXXXX Password8 sip2 syd net2max com 899060XXXXX After all have been done click on the Submit Changes button and click on the red bar across the top of the screen 4 4 3 Oztell IAX Since we have IAX trunk with Oztell we might as well include the Oztell IAX trunk setting here for general information only just in case you also want to set up an IAX trunk Outgoing Settings In the Trunk Name enter the name of this trunk oztelliax as an example In the Peer Details we will need the following Note You must enable all the codecs that you want to use through Oztell s web page Incoming Settings In the User Context enter the Oztell User ID In the User Details enter the following disallow all allow ulaw alaw host iax2 syd net2max com qualify yes username 899060XXXXX secret Password pe een 899060XXXXX context from trunk secret Password Dese 22 DV X 8000 Manual Registration In the registration field enter the following 899060XXXXX Passwor
57. ht Control Follow Me IWR Queue Priorities Queues Ring Groups Time Conditions Time Groups Conferences Languages Misc Applications Misc Destinations Music on Hold Remove a number from the blacklist Call Forward Call Forward All Activate Call Forward All Deactivate Call Forward All Prompting Deactivate Call Forward Busy Activate Call Forward Busy Deactivate Call Forward Busy Prompting Deactivate Call Forward Mo Answer Unavailable Activate Call Forward No Answer Unavallable Deactivate Call Waiting Call Waiting Activate Call Waiting Deactivate Core Asterisk General Call Pickup Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled DV X 8000 Manual 14 CONFERENCE There are 2 type of conference facilities in DVX 8000 the Meet Me Conference and another one managed by Conference Manager 14 1 CREATE MEET ME CONFERENCE DVX 8000 allows you to create one or more conference room through the PBX gt PBX Configuration gt Conference screen All you have to do is fill in the appropriate fields on the screen and you are on your way to a voice conference Naturally there are some options that you may wish to have for the conference room They are entirely up to you The main important things are for you to create the conference room number and the conference name for you to know what that conference room is for The rest of the f
58. ields are optional Below is what my conference configuration page looks like Add Conference Unembedded freePBX Add Conference Extensions Feature Codes Conference Number 8000 General Settings Conference Name _ General User PIN Admin PIN Outbound Routes Trunks Inbound Routes Zap Channel DIDs Announcements Blacklist CallerID Lookup Sources Day Night Control Follow Me IVR Queue Priorities Queues Ring Groups Time Conditions Time Groups Conferences Languages Conference Options Join Message Leader Wait Quiet Mode User Count User join leave Music on Hold Allow Menu Record Conference Submit Changes AA This conference room number 1s 8000 I call this conference room General Users are not required to enter a PIN number to join the conference Admin PIN number is not required for the conference to wait for the leader to conduct the conference I don t have a joining message greeting when someone joins the conference I have No in the leader wait option for the conference to wait for the conference chairman I require a user count so I have Yes in the user count field I need to be informed when a user joins or leaves the conference I have Yes here The music on hold is also flagged as Yes as I want music on while waiting DV X 8000 Manual Once these are done from one of your phones dial 8000 and you will be able to join the conference You are now in the confere
59. individual time condition that you have created or will create and use for the Inbound Route if you choose to do so 5 2 1 Simple Time Condition Unlike businesses most private householders ignore the time condition instead would prefer to direct all calls to an extension or selected extensions regardless whether it is day or night If this is the case you may ignore time condition altogether instead use the inbound route to direct your incoming calls to individual extensions or to the digital receptionist However if you want to accept calls during the day but prefer callers to simply leave voice messages during the night below is an example of a simple time condition that you can adopt where the time condition will send the calls to IVR during the hour of 8 00am and 8 00pm and anything outside the stipulated hours the calls will be directed to your voicemail Create a Time Group O Name the Time Group DayNight O Time to start 08 00 O Time to finish 20 00 O Week Day start Monday O Week Day finish Sunday O Submit the changes Add a new time condition by selecting PBX Configuration gt Time Condition gt Add time condition In the Time condition name field give it a name eg DayNight same as the time group for simplicity Select DayNight for your time group e Under Destination if time matches select IVR or Core extension or ring group e Under Destination if time does not match select Core mailbox eg voicemail bo
60. ing group its entirely up to you If you don t require a ring group you may ignore this section When there is an incoming call to the ring group the phones nominated in the selected group will ring You may select different ring group for each of the incoming trunk or you may nominate the same group for all the trunks in which case you will only need to define only one ring group For simplicity we will only defined 1 ring group for all incoming calls from all trunks at this stage let s not get too fancy We will create a ring group 600 for this purpose Let s call it AdminGroup as it rings all the phones related to the Administration of the company A single digit ring group is not recommended We have included the Manager s Mobile Phone number in as the last one in the group If no one answers the call Asterisk will simply hang up Since the last number in the group is the Manager s mobile phone generally the Mobile phone voicemail will take the message if the phone is not answered The ring group screen is illustrated below Add Ring Group Add Ring Group Ring Group Number 600 Group Description AdminGroup Ring Strategy ringall El Ring Time max 60 sec 20 Extension List 3001 3005 04001234568 Extension Quick Pick pick extension hd Announcement None y Play Music On Hold Ring gt CID Name Prefix Alert Info Ignore CF Settings Skip Busy Agent Confirm Calls Remote Announce Default y Too Late Ann
61. ion gt Add time condition In the Time condition name field give it a name eg OfficeAfternoon Under Time Group select OfficeAfternoon Under Destination if time matches select IVR or extension or ring group Under Destination if time does not match select mailbox eg voicemail box 2001 1f you have voicemail enabled for ext 2001 Submit and click on the red bar on top of the page O O O O 3 Go back to time condition OfficeMorning and change the Destination if time does not match to Time Condition OfficeAfternoon Submit and click on the red bar on top of the screen 4 Once the above is done go to Inbound Route select the appropriate inbound route and under Set Destination select Time Condition OfficeMorning submit and click the red bar on top of the screen What the inbound route will do is as soon as an incoming call is accepted it will be forwarded to the OfficeMorning time condition If the time condition is met it will then be forwarded to the IVR On the other hand if it does not match it will be forwarded to time condition OfficeAfternoon If it matches the OfficeAfternoon time condition the call will be forwarded to IVR if not it will be forwarded to the voicemail box that you have determined Following the above example time conditions can be nested to multiple levels deep allowing you to manage your time condition and make them as complex or as simple as the situation demands imagination is the only
62. ion tab and pick System Recordings There are two methods that you can capture your recording e By recording directly using your telephone e Uploading pre recorded material 6 1 DIRECT RECORDING Enter the extension number of the mouthpiece that you will be using to record your message in the appropriate field System Recordings ROG Kecording Built in Recording Add Recording Step 1 Record or upload If you wish to make and verify recordings from your phone please enter your extension number here Go You will be making your recording using the telephone on this extension or the microphone of the softphone Click Go Follow the prompt on the screen and dial 77 on your phone to do your recording now Add Built4 System Recordings Add Recording Step 1 Record or upload Using your phone dial 77 and speak the message you wish to record For example it is possible to record the following greeting message for IVR Hi you have reached the Family Health Centre Press 1 for Reception 2 for the Centre s Manager 3 for Dr Roberts 4 for Dr Forbes 5 for Dr Wong 6 for the Admin Office 7 for Lab and X Ray or you may simply hold and your call will be answered by one of our available receptionists If no one answers your call please leave a message Then hang up Step 2 Verify After recording or uploading dia 99 to listen to your recording If you wish to re record your messag
63. is correct the user is then given system dial tone on which an external call may be placed This type of access has SERIOUS security implications and GREAT care must be taken NOT to compromise your security This can be achieved through DV X 8000 as illustrated in the screen shot below DISA MyMobile 1 Add DISA Delete DISA MyMobile MyMobile 1 Edit DISA DISA name MyMobile PIN Response Timeout 10 Digit Timeout 5 Require Confirmation Caller ID 0400123456 Context from internal Allow Hangup Submit Changes DV X 8000 Manual DISA name MyMobile This is the name I gave to this application e PIN 7254 or whatever you think is appropriate This pin number will be asked when you want to use this service e Response Timeout 70 time needed for a response from the you in seconds e Digit Timeout 5 the maximum amount of time permitted between digits when the user is typing in an extension The rest you can leave at the default value When you set up your digital receptionist in the DISA drop down selection simply select MyMobile as your DISA application When you choose the DISA option to call a number you will be greeted with Please enter your password followed by the pound key and after entering your password you will then get a dial tone You may start dialling the telephone number 43 DV X 8000 Manual 11 FLASH OPERATOR PANEL FOP Operator Panel is a switchboard type application for the
64. is the telephony service line that you will be using to make an external call on e g the Telstra telephone line that you have at home is a trunk or it can be used as a trunk if you wish but not necessarily so A VOIP service provider VSP that you have signed up with is also a trunk If you have paid for VOIP service to enabled you to make calls out through PSTN you can use this as a trunk for that purpose otherwise you can only use it for making calls using VOIP between subscribers of the VSP only unless there are peering arrangements with other VSPs You can have several trunks if you want to You can have Telstra and or Optus telephone lines and use them as trunks and you can also have a few VSPs that you subscribed to as additional trunks To make external PSTN or VOIP calls you must have at least one trunk The reason why asterisk users have several trunks can be explained as follows e Trunk a charges the best rate for Local calls but is expensive for Mobile calls and not so great for international calls e Trunk b has great rate for international call e Trunk c has good mobile rate and will allow 1300 numbers while the other 2 do not A properly planned route will direct the phone calls you make to the appropriate trunk that will provide you with maximum effectiveness and savings E g When you make a call to a Mobile phone Asterisk will route your call via trunk c while it will route your call to trunk a if you ma
65. k If it fails then we will not be able to make a Mobile call as we don t have a second trunk nominated Trunk Sequence 0 Pennytel gj 5 3 6 Oztellonly The following pattern 1s 1n the Oztellonly route We will use Oztell for a number of call types therefore some explanation may be in order Pattern Explanation This pattern will allow me to dial a Malaysian Mobile number The 0011 will be stripped before the number is sent to Oztell Oztell does not require the 0011 It only requires the Country code 00111601XX You will dial Australian telephone number as normal using 03 02 prefix but the route will strip the leading O before it is sent to the trunk If the trunk requires the O the trunk will insert it 1 38 XX This is for dialling 1300 1800 and 13 numbers 899060XX For dialling Oztell inter Oztell users NXXXXXXX Catch all for dialling a local number that doesn t start with 1 0ll37SNXXXXXXX In the dial pattern box you will see something like the illustration below Dial Patterns 00111601XX 0I 378 NXX XX XXX 1 38 XX NXXXXXXX Since the above pattern is for Oztell only in my trunk sequence Oztell was chosen to be the only trunk for any of these calls Trunk Sequence 0 Oztll EE 31 DVX 8000 Manual 6 SYSTEM RECORDINGS System recording 1s a facility to enable the recording of customized voice prompts etc To get to the system recordings select the PBX Configurat
66. k the system to make sure that all those that need to be restored have been restored 19 2 BACKUP AND RESTORE USING FREEPBX WAY 19 2 1 To Schedule a Backup To schedule a backup from FreePBX choose Tools gt Backup amp Restore FreePBX Admin Reports Panel Help 1 FreePBX System Status English FreePBX System Status E Admin FreePBX Notices System Statistics Asterisk Loofiles o email address for online update checks Processor Online Support 18 New modules are available DO Loan Average 027 FreePBX Support CPU 0 System Administration Memory cr FreePBX Statistics App Memory 36 Asterisk CU Asterisk Info Internal calls Disks Asterisk Phonebook Backup amp Restore p Total active channels Hk Custom Destinations as FreePBX Connections idewshm 0 Total active calls Swap 0 Custom Extensions Java SSH PHP Info PHPAGI Config IP Phones Online Networks ethD receive 0 33 KB s CA 076 Bis Customer DB Gabcast Inventory Print Extensions System Uptime 3 hours 2 minutes Asterisk Asterisk Uptime 3 hours 1 minute Op Panel Last Reload 0 minutes MySQL ywen Server SSH Server FreePBX mcm You will then be presented with the following screen FreePBX ss m System Backup English v FreePBX System Status Module Admin _ Add Backup Schedule Support Asterisk Logfiles Restore from Backup Online Support NOW FreePEX Support Asterisk API Asterisk CLI
67. ke a local call Similarly when you make an international call Asterisk will route your outbound call via trunk b 18 DV X 8000 Manual 4 3 TRUNKS AND OUTBOUND ROUTES To the uninitiated Outbound Route Dial Patterns and Trunk Outgoing Dial Rules are 2 areas of confusion Each of these two work in conjunction with each other they compliment each other when an outgoing call is being made 4 3 1 Outgoing Route Dial Pattern This is the pattern you normally will dial when you want to make a phone call As an example if you are living in Brisbane and you are calling a friend who lives in Sydney you will normally dial a number such as 02 91234567 however if that friend is in Victoria you will need to dial 0391234567 Since your VOIP provider does not discriminate where you are calling from or where you are calling to it requires a universal type number to call so your call can be directed to the correct recipient In most cases the VOIP provider will need to dial the universal e164 format e g 61291234567 for Sydney or 61391234567 for Melbourne 61 being the code for Australia 2 or 3 being the code for Sydney or Melbourne respectively followed by the telephone number of your friend which is 91234567 Since you are dialling 03 91234567 asterisk only needs to send 391234567 without the O prefix Therefore in your Outbound Route Dial Pattern lets call this Outgoing Route Domestic you will need the following pattern O N
68. le Monitor Trunk Failures Outgoing Dial Rules J Enable Dial Rules Clean amp Remove duplicates Dial Rules Wizards pick one Outbound Dial Prefix Outgoing Settings Zap Identifier trunk name go Submit Changes The Zap Identifier is only mandatory parameter here ZAP DAHDI channels are referenced either by a group number or channel number which is defined in dahdi channels conf Click Submit changes followed by the confirmation bar on top and you are done 23 DV X 8000 Manual 5 CALL HANDLING 5 1 INBOUND ROUTES INCOMING CALLS This is where the behaviour of incoming calls from all trunks is being handled When an incoming call from PSTN or VoIP trunk is received asterisk needs to know where to direct it It can be directed to a ring group an extension Digital Receptionist IVR or Queue For this purpose Inbound Routes needs to be set up Select the Inbound Routes selection in the left bar of the screen Add Incoming Route Add Incoming Route Description DID Number fo __ Caller ID Number CID Priority Route Options Alert Info CID name prefix Music On Hold Default v Signal RINGING Pause Before Answer Privacy Privacy Manager No y Fax Handling Fax Extension FreePBX default El Fax Email Fax Detection Type None gt Description Provide a meaningful description of what this incoming route is DID Number Define the expected DID Numb
69. le values yes no context Asterisk context for the extension The default context is from internal disallow list of codecs that extension should not use to communicate with Asterisk The possible values are all alaw ulaw gsm g729 if installed allow list of codecs that extension should use to communicate with Asterisk The codecs order specifies the codec preference deny specifies network addresses from which Asterisk should not accept traffic for this extension For example 192 168 16 0 255 255 255 0 permit specifies network addresses from which Asterisk can accept traffic for this extension For example if it is needed to enable traffic from the LAN subnet with addresses 192 168 nnn nnn then you can define deny 0 0 0 0 0 0 0 0 permit 192 168 0 0 255 255 0 0 2 2 3 ZAP Extension There are most important ZAP DAHDI extension specific parameters A A A channel DAHDI channel that Asterisk will use to communicate with this extension context Asterisk context for the extension The default context is from internal immediate If defined yes then Asterisk will immediately execute the dial plan for this extension as soon as the telephone goes off hook If defined no then Asterisk will play the dial tone and start to accept the digits that will be dialed by the user signalling telephony signalling type to be used by the extension Only fxo ks or fxo Is are allowed for the FXS extensions echocancel enable disabl
70. main office O Phonebook Directory Phonebook Directory Misc Destinations Ben s Malaysian Mobil Announcements transferzBenMobile Time Conditions Bussiness Hour Conferences General t Terminate Call Hang Extensions lt 1100 gt netvo Voicemail 2000 Primary E Callback Mymobi QUEUES General lt 600 gt DISA PsTN2VOIP 2 Ring Groups Ring AL Submit Click Submit Changes button then click on the bar at the top Apply Configuration Changes Now enable send caller ID on your mobile and call your DID number When connected you will get one beep and then followed by silence Hang up your mobile and wait for approximately10 seconds and your mobile will ring When you answer your mobile you will hear your VR playing with the various options One of the silent options in the IVR could be DISA If you need to make an external call using the PBX if you know the option and select it I will be then get DISA where you can make an external call at no cost to your mobile 10 2 DISA DISA Direct Inward System Access allows you to dial in from outside to the DVX 8000 to obtain an internal system dial tone You can place calls from it as 1f they were placed from within Normally you can do this via the Digital Receptionist and enter the unannounced option number known only to selected callers The caller enters his her password followed by the pound sign If the password
71. mber This is used to masquerade as a different user A common example is a team of support people who would like their internal callerid to display the general support number a ringgroup or queue There will be no effect on external calls SIP Alias If you want to support direct sip dialing of users internally or through anonymous sip calls you can supply a friendly name that can be used in addition to the users extension to call them The option appears for the Zap DAHDI extensions but is not used Extension Options Outbound CID Overrides the caller id when dialing out a trunk Any setting here will override the common outbound caller id set in the Trunks admin Ring Time Number of seconds to ring prior to going to voicemail Default will use the value set in the General Tab If no voicemail is configured this will be ignored Call Waiting Set the initial current Call Waiting state for this user s extension Call Screening Call Screening requires external callers to say their name which will be played back to the user and allow the user to accept or reject the call Screening with memory only verifies a caller for their caller id once Screening without memory always requires a caller to say their name Either mode will always announce the caller based on the last introduction saved with that CallerID If any 13 DV X 8000 Manual user on the system uses the memory option when that user is called the caller will be required to re
72. ming Never X Display Name Netvoice Sydney 4 Record Outgoing CID Num Alias Voicemail amp Directory SIP Alias Extension Options Status Disabled wa Voicemail Password Outbound CID Email Address Ring Time Default Y Pager Email Address Call Waiting Disable iw Email Attachment yes Call Screening Disable z Play CID yes Emergency CID Play Envelope yes Assigned DID CID Delete Voicemail yes VM Options DID Description VM Context S Add Inbound DID VmX Locater Add Inbound CID Device Options VmxX Locater Disabled Use When unavailable busy This device uses iax2 technology Voicemail Instructions Standard voicemail prompts secret 1234 Press 0 Go To Operator Press 1 Press 2 Submit Dictation Services Dictation Service Disabled AK Dictation Format Ogg Vorbis i Email Address Language Configuring a Virtual Fax Module ec Virtual Fax List New Virtual Fax Fax Master Fax Clients Fax Visor Template Email Virtual Fax List Virtual Fax Name Fax Extension Secret Destination Email www dlinkmea com Click on the FAX tab and the following screen will appear Next is to Click on the New Virtual Fax selection see arrow 24 DV X 8000 Manual D Link Virtual Fax List New Virtual Fax Fax Master System PBX z 9 Email IM Reports Extras Agenda Fax Clients Fax Visor Templat
73. nce room and every time someone joins or leaves the conference 1t will also be announced To test this go to another phone and also dial 8000 You should hear an announcement 1f you are listening on the first phone indicating that someone has joined the conference You may include ext 8000 in your IVR choice for external callers to join in the conference If there are 2 or more of you you will be able to talk to each other If one of you hangs up you will know about it 14 2 DVX 8000 CONFERENCE MANAGER This method can only be setup through DV X 8000 This is a conference control facility that enables the conference moderator to control the conference where people can be invited into the conference and participants can be silenced or kicked off the conference If you have ever moderated a teleconferencing you would have realized how handy this facility is To set up this facility under the PBX tab you will notice the sub tab Conference Click on the conference sub tab and you will be presented with the screen as illustrated D Link DVX 8000 System 2 Fax Email IM Reports Extras Agenda PBX Configuration Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extensions Batch Tools The conference installation is almost done To complete it please click here www dlinkmea com To activate this module it is necessary to click on the click here link Once fully installed and a
74. ne the extension selection is on the right of the screen In this case we will pick the Manager s extension Manager 3001 7 add Follow Me 3001 amp Edit Extension 3001 Disable Initial Ring Time Ring Strategy Ring Time max 60 sec Follow Me List Extension Quick Pick Announcement Play Music On Hold CID Name Prefix Alert Info Confirm Calls Remote Announce Too Late Announce 16 DV X 8000 Manual 17 In the screen that follows see the illustration above enter the following information e Ring strategy ringallv2 to call the main numbers then the other numbers e Extension List 3001 Manager s extension followed by Reception The reception will take down messages for the Manager e Ring time 20 seconds e Destination if no answer Terminate Call Hangup Every time the Manager s extension 1s called Asterisk will try to connect to extension 3001 and if no answer it will call Ext 3000 Reception If still no answer it will simply hang up Click submit followed by clicking the red bar on top of the screen to finalise this selection 2 4 RiNG GROUPS A ring group is a group of extensions that will ring when there is an external incoming call You can even put your Mobile Phone number in the ring group if you want to The 0400123456 is the Manager phone see illustration below For the mobile phone to work you must have the appropriate route and trunk set up You may not want a r
75. ngs Ubud Nodes Device Generic SIP Device Trunks Submit When presented with the General Setting screen for the moment it is wise to leave the default setting as provided except for a few of the fields that need changing to suit local conditions Those fields are as illustrated below 9 DV X 8000 Manual 10 International Settings Country Indications india B 24 hour format yes xj Security Settings Allow Anonymous Inbound SIP Calls ne xf Online U pdates Check for Updates No Update Email Submit Changes AAA Country Indications India This defines the telephony tones dial tone busy tone etc parameters and the ringing pattern that will be used for ringing analogue telephones that are connected to the FXS ports Allow Anonymous Inbound SIP Calls No if this is set to Yes all inbound unidentified SIP calls will be accepted and handled in the from sip external context Apart from what was indicated above you may need to customise it to your own specific needs such as Asterisk Outbound Dial command option r which generates the ring when you dial out or m if you want music instead There are other options of course refer to the sub chapter on Dial Command Options However for now it s recommended that we leave them at the default values Generally the default values are sufficient to get you started These values can be changed later to suit your purposes However the valu
76. ocol supported by a few devices eg PA1688 based phones and the IAXy ATA Generic ZAP Device ZAP DAHDI is a hardware device connected to your Asterisk machine Other Custom Device Custom is a general term used for any non standard device It can also be used for mapping an extension to an external number eg to route extension 2010 to 1300151151 we can create a custom extension 2010 and in the dial text box enter Local 1300151151 outbound allroutes D Link Unembedded freePBX Extensions Add Extension Feature Codes General Settings User Extension 3000 Outbound Routes PEE Display Name Reception runks CID Num Alias SIP Alias Inbound Routes Zap Channel DIDs Announcements Blacklist Outbound CID CallerID Lookup Sources Ring Time Default Day Night Control Call Waiting Disable Follow Me Call Screening Disable xj IVR Emergency CID System Email Reports Extras Agenda Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extensio Add SIP Extension Extension Options Add Extension Screen Several common configuration fields exist regardless of the extension technology selected User Extension The extension number to dial to reach this extension Display Name The caller id name for calls from this user will be set to this name CID Number Alias The CID Number to use for internal calls if different from the extension nu
77. odule Admin A Name Ben Sharif Asterisk Logfiles Online Support Number 423478290 Op Speed dial code asterisk API Set Speed Dial Y Asterisk CLI Asterisk Info Asterisk Phonebook Backup amp Restore Submit Changes Custom Destinations Custom Extensions DUNDI Lookup Import from CSV lava SSH PHP Info PHPAGI Config Choose File Mo file chosen Weak Password Detection Third Party Addon Customer DB abcast Upload IA Here you simply enter the Phone number of the party you wish to call the name and the Speed Dial Code in the appropriate fields as per the example below Submit change when done To call the Speed dial e g you want to call Ben Sharif simply dial 069 the 0 tells DVX 8000 that you want to use the Speed Dial and the 69 is the Speed Dial Code for Ben Sharif The Speed Dial Prefix 0 can be found under Feature Codes Naturally if you have a big list of Names and Phone Numbers that you want to enter in your DVX 8000 Phone Book you have the option of uploading the list You have to scroll down the page to get to the Import from CSV section of the Phone Book see illustration below Custom Destinations mp ort rom Custom Extensions Ss p ud o Fil Browse E Import a CSv File formatted as follows 31 ES PHPAGI onfig Name Number Speeddial Third Party Addon Names should be enclosed by and fields separated Customer DEB by Gabcast Example Inventory John Doe 12345078 12
78. ols Add an Extension ros Unembedded freePBX Add Extension Please select your Device below then click Submit Device Extensions Feature Codes General Settings Device Generic SIP Device zl Submit Outbound Routes Trunks Inbound Routes zap Channel DIDs Announcements Blacklist CallerID Lookup Sources From here those who are familiar with FreePBX will have no difficulties in configuring the PBX portion of DVX 8000 The choice to do the task using the embedded FreePBX or the unembedded version is totally yours The functionality is similar either way Naturally not all the modules available for FreePBX are available in the embedded version but what are included are the ones that are considered essential To log in to the Unembedded FreePBX use user admin password admin All of the modules necessary to get DVX 8000 operational are already pre installed and ready for the individual administrator to start setting up However there are other optional modules that can be installed if necessary For this installation we will simply use the standard default modules using embedded FreePBX 2 1 GENERAL SETTINGS D Link DVX 8000 Logout Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extensions Batch Tools Add an Extension A Unembedded freePBX Add Extension Please select your Device below then click Submit Device Extensions Feature Codes General Setti
79. open Loop Disconnect is not provided on the PSTN line then the busy tone detection must be enabled The busycount parameter defines how many busy tone cycles must be accepted before Asterisk will decide that the busy tone is detected and the FXO port will be switched to on hook Please note that any periodic tone e g the ring back tone could be considered by Asterisk as the busy tone Therefore it is recommended to define high enough value as the busycount in order to avoid the false call disconnections DV X 8000 Manual usecallerid yes cidsignalling bell cidstart ring The parameters above used for fine tuning of the caller ID detection method The possible values for cidsignalling A bell bell202 as used in US A v23 v23 as used in the UK v23 jp v23 as used in Japan A dtmf DTMF as used in Denmark Sweden and Netherlands The possible values for cidstart A ring Asterisk should start the caller ID detection after the first ring A polarity Asterisk should start the caller ID detection after the polarity reversal event happened This method is used when the caller ID is transmitted by the PSTN before the first ring 9 4 PARAMETERS RELATED TO THE E1 T1 CHANNELS switchtype The possible value for El PRI ISDN lines are euroisdn EuroISDN qsig Q SIG Basic call function only The possible values for T1 PRI ISDN lines are national National ISDN 2 dms100 Nortel DMS100 4ess AT amp T 4ESS Sess Lucent 5ESS nil
80. ounce Default v Destination if no answer DV X 8000 Manual 4 TRUNKS TO THE OUTSIDE WORLD Making and receiving calls between internal extensions is one thing but a telephony installation isn t really an installation if you can t receive and make calls to the outside worlds To be able to do these you will need at least one trunk to the outside world This is a simplified guide to give the budding DV X 8000 users some understanding in setting up Trunks 4 1 WHAT IS A DIAL PATTERN Dial patterns are part of Outbound Routing They act like a filter for matching numbers dialled with trunks The various patterns you can enter are similar to Asterisk s definition of them X Refers to any digit between 0 and 9 N Refers to any digit between 2 and 9 Z Any digit that is not zero E g 1 to 9 Various Match only one character that matches any of the one in the square brackets E g 02 68 would match 0 any number between 2 and 6 inclusive 8 and Or another way of saying this would be Match or ff or a number that isn t 1 7 or 9 Avoid using this notation in your Trunk Dial Rule as it does not seem to work Use this only in your Outgoing Route Dial Pattern e Wild card Match any number of anything Must match something e This lets you use a 0 to dial out or 9 in the US by matching anything before the line but not sending it to the trunk 4 2 WHAT ISA TRUNK A trunk
81. our mobile and reconnect you relieving you of the cost of the lengthy mobile phone call that you will otherwise be up for Select Callback in the menu PIN Sets Paging and Intercom Parking Lot System Recordings WoiceMail Blasting Callback DISA and define the following parameters a Callback Description MyMobile b Callback Number 0400123456 My mobile Number c Delay Before Callback 10 d Destination after Callback IVR MainOffice Callback 1 Delete Callback Edit Callback Callback Description MyMobile Callback Mumber 0400123456 Delay Before Callback 10 Destination after Callback e IVR Mainoffice v 2 Terminate Call Hanaup 2 Extensions lt 201 gt ZAP channel 1 Y Voicemail lt 201 gt ZAP channel 1 busy v 2 Callback mymobile v Phonebook Directory Phonebook Directory Y 2 DISA MyMobile v Submit Changes Click Submit Changes button Now it is needed to define a inbound route for the defined callback a Description Callback MyMobile b DID Number 61247324100 My DID number c Caller ID Number 0400123456 My mobile Number DV X 8000 Manual 42 Unembedded freePBX Add Incoming Route Extensions Add Incoming Route Feature Codes General Settings Outbound Routes Trunks Description Callback MyMobile DID Number 61247324100 Caller ID Number 0400123456 ling Fax Hand Inbound Routes d Set Destination to Callback MyMobile IVR
82. p 0 context from zaptel 38 DV X 8000 Manual channel gt 1 callerid group context default signalling fxs_ks callerid asreceived group 0 context from zaptel channel gt 2 callerid group context default signalling fxs_ks callerid asreceived group 1 context from zaptel channel gt 3 callerid group signalling fxs_ks callerid asreceived group 1 context from zaptel channel gt 4 callerid group It is needed to reload the Asterisk configuration in order to apply the changes The simplest way to do it is to run command reload in Asterisk CLI PBX Configuration Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extensions Batch Tools Asterisk Cli Asterisk Cli dai Command reload Execute Now it is possible to define two ZAP DAHDI trunks For one trunk you can define g0 in the Zap Identifier trunk name field and for the second trunk you can define gl After that it is possible to define different Outbound Route for dialling via trunk g0 and gl 9 3 PARAMETERS RELATED TO THE FXO CHANNELS context from zaptel Please make sure that the context parameter for the FXO channels is defined as from zaptel It is required for the correct channel to DID resolving ref busydetect yes busycount 8 In case when the remote disconnect supervision that is also called Power Denial or Calling Party Control or
83. r all these have been done click on the Submit Changes button and click on the red bar across the top of the screen 4 4 2 Oztell SIP Oztell requires the numbers dialled to follow international format Country code area code phone number To call Sydney 67541234 Oztell requires it in the following format 61 267541234 To use Oztell family cheap rate you can also prefix it with 09 Therefore the dialling rule will be in this form We need various patterns here Pattern Explanation 899060X This pattern tells Oztell to dial the inter Oztell s numbers This pattern dials numbers start with 60 followed by a one digit number 1 60ZXX 9 followed by other numbers minimum of 2 digits from O 9 This can be an international number with a Country code of 60 followed by a number between 1 and 9 inclusive 899060X c 60ZXX In your Outgoing Dial Rules box it will look like this a EE this is simply an example based on my setting yours will 0661 NXXXXXXXX no doubt be different 61 1300XXXXXX 61 13ZXXX 61 1800XXXXXX Next we need to create the Outgoing Setting Incoming Settings and Registration for Oztell Outgoing Settings In the Trunk Name enter the name of this trunk oztellsip as an example disallow all In the Peer Details we will need the following ALLOW Ile aLa canredirect no aikmrmode trre 45 33 21 DV X 8000 Manual You must enable all the codecs that you want to use through Oztell s web pa
84. rd Network ser Management Load Module Shutdown Groups G gt T E Edit User admin Users Extras Agenda Hardware Detection Updates Backup Restore administrator Name Ex John Doe Retype password Extension DVX 8000 Logout Preferences Required field E In the ensuing screen enter the name of the admin and change the password followed by a retype of the password in the appropriate fields Since an extension number has not been allocated as yet simply leave the field blank Once done click on Apply changes 1 3 ACCESSING THE PBX via SSH In some circumstances it is needed to access the PBX via the SSH interface It is possible to use any SSH client software For Windows users we recommend to use a free Telnet SSH client Putty http www chiark greenend org uk sgtatham putty Once connected to the PBX you can login as user root with password Dd8 L0Mi0N0KE It is strongly recommended to change the default password as soon as you have the PBX installed DV X 8000 Manual 2 CONFIGURE DVX 8000 PBX To start configuring the PBX portion of DVX 8000 select and click on the PBX group tab and we will be presented with the PBX Configuration screen featuring embedded FreePBX System PBX Fax Email IM Reports Extras Agenda D Link DVX 8000 Flash Operator Panel Voicemails Monitoring Endpoint Configuration Conference Extensions Batch To
85. s many backups as you want The backup files are stored in the var www backup folder 19 1 2 To Restore a Backup All you need to do is click on the appropriate options and the rest are all a matter of choosing what it is that you want to restore see illustration below Backup List Perform a Backup Start Previous 1 1 of 1 Next End Backup Name Date Action elastixbackup 20110518165410 66 tar 18 05 2011 16 54 10 ER Restore Start Previous 1 1 of 1 Next End Select System Tab Select Backup Restore option Select the backup file you wish to restore and click on the restore button As per the illustration below a Select whatever components that you want to restore b Click on the Process button P E System PBX i EN Extras System Info Dashboard Network User Management Load Module shutdown Hardware Detection Upd Restore elastixbackup 20110518165410 66 tar Proces 5 Can cel This process could take several minutes Select All options Endpoint Fax Select all in this section Select all in this section Database Database Configuration Files PDF Asterisk Select all in this section Others Database Select all in this section Configuration Files SugarCRM Database Monitors Heavy Content VtigerCRM Database 64 DV X 8000 Manual Whatever components you have selected will now be restored Once done you may leave the screen and chec
86. t the user option you want Start Time PST PDT From the Calender icon you can choose the date and time Duration HH MM You can enter the duration of this conference Max Participation The maximum participation of this conference Participants of this conference can call extension 8000 and join the conference Invite only voice conference Similar screen to the above example will appear In this case the conference will be an internal conference by invitation only You will need to populate the fields as per the example above except that you may not have a pre created conference number The conference will be nominated by the system and you do not change this number to any pre created conference that was done using FreePBX E Conference Save Cancel Conference Name Marketing Promotion Conference Owner Ben Sharif Conference Number 44449 amp Do not change this number Moderator PIN Moderator Options Ll Announce Ll Record User PIN User Options O Announce O Listen Only O wait for Leader Start Time PST PDT Duration HH MM Max Participants Since the conference is by invitation we only need to fill in a few fields Conference Name Marketing Conference Owner lt Your Name gt Conference Number Leave it as it is Moderator Option You may put check marks on the option that you choose User Option Select the user option you want DV X 8000 Manual Start Time PST PDT
87. te option 34 DV X 8000 Manual If you need more choice options in the IVR click on the Increase Options button at the bottom of the screen In this IVR we have defined our requirement as outlined below For number 1 7 we select Extension and for 8 which we have changed to the letter t we also selected Extension For 1 we will select the Reception Extension 3000 For 2 select 3001 which is the Manager s extension For 3 select Dr Roberts Extension 3002 For 4 select Dr Forbes For 5 select Dr Wong For 6 select Admin Office For 7 select Lab and X Ray For 8 which we shall change to t select extension 3000 which is the reception IVA Unnamed Phonebook Directory Phonebook Directory Terminate Call Hangup y Extensions 3006 Lab and X Ray y Return to IVR IVR Unnamed hd Phonebook Directory Phonebook Directory Terminate Call Hangup e Extensions 3000 Reception Return to IVR Increase Options Save Decrease Options The last extension which we have changed to the letter t is to capture timeout if the caller does not press any option or in case the DTMF tone does not register the call will be sent to the receptionist Once finished click Save and also click on the Apply Configuration Changes on the top of the screen CHECK YOUR SYSTEM STATUS The following are some basic steps for you to do at least
88. ting SIP trunks click on the Add SIP Trunk option as illustrated below Unembedded freePBX Add a Trunk Extensions Add ZAP Trunk Feature Codes General Settings Outbound Routes Add SIP Trunk Trunks Add ENUM Trunk Add IAX2 Trunk Inbound Routes Add Custom Trunk Announcements Follow Me General Setting This applies to all the trunks Outbound Caller ID Caller ID for calls placed out on this trunk If the field is empty then the calling extension number or its Outbound CID if defined will be used Maximum channels Leave blank for maximum In this example we will create Pennytel and Oztell SIP Trunks which we will call pennytel and oztell respectively We will also define their dialing patterns 4 4 1 Pennytel SIP In this example we will use Pennytel for international and mobile calls only Pennytel requires numbers dialed to follow the international format Country code area code phone number To call an overseas destination you would normally dial 0011 country code area code phone number E g to call Kuala Lumpur in Malaysia is 0011 64 3 lt phone number Since Pennytel only requires the country code and the phone number but does not require the 0011 the route that we will create later will not pass the 0011 to the trunk We will require the following Outgoing Dialing Rules for this trunk these instruct the trunk to dial whatever is sent by the appropriate route This example is for
89. tions Record Incoming and Record Outgoing field by selecting Always from the drop down box for both fields Recording Options Record Incoming Always Record Outgoing Always 17 2 RECORD CALLS ON DEMAND To record on demand the caller or the receiver have to dial 1 when he she need the recording to start This function will only work if the feature is enabled To enabled this feature the following Dial Command Option must be enabled in DVX 8000 General settings Asterisk Dial command option and Asterisk Outbound Dial command option fields by adding the following flag in the fields w Allow the called user to start recording after pressing 1 W Allow the calling user to start recording after pressing 1 Some users have noticed that the 1 need to be pressed very quickly for this feature to work This can be remedied by adding the following line in the etc asterisk features_general_custom conf file featuredigittimeout 2000 the default is 500 ms which is too fast for an old guy like me 60 DV X 8000 Manual 17 3 TO LISTEN TO THE RECORDED CALLS After logging on to DVX 8000 select PBX Tab then the Monitoring Tab and you will get the following screen where your calls recording will be displayed You have the option of listening to the recordings or download the recordings 3 LIM DVX 8000 System 0 2 Sl Fax Email IM Reports Extras Agenda BX Configuration Flash Operator Panel veicemails Monitorin
90. to ensure that your installation is running correctly and is registered to the appropriate VSP before you start doing anything more adventurous First you must ensure that asterisk is well and running or you may not be able to make or receive any calls If all processes are running then your battle is half won We can do the initial checking through unembedded FreePBX Click on the PBX Tab then click on the unembedded FreePBX option as shown in the illustration below D Link Please select your Device below then click Submit Extensions Device Feature Codes General Settings Outbound Routes Device Generic SIP Device x Trunks Submit The FreePBX system status screen will be displayed DV X 8000 Manual sup Tools FreePBX System Status reePBX System Status lodule Admin xtensions Processor eature Codes AN There are 1 bad destinations Load Average eneral Settings 1 New modules are available CPU utbound Routes No email address for online update checks Memory rl show all Me mory dministrators 5 ibound Call Control y ae bound Routes Disks ap Channel DIDs Total active calls T c nnouncements Internal calls boot lacklist External calls dev shm allerlD Lookup Sources Total active channels Networks ay Night Control FreePBX Connections eth0 receive 0 00 KB s ollow Me IP Phones Online eth0 transmit 0 00 KB s VR ueue Priorities ueues gt Asterisk
91. ty will be stored in the var lib asterisk sounds custom directory DV X 8000 Manual 7 DIGITAL RECEPTIONIST Like most organizations where possible we would like to automate the redirecting of all incoming calls The digital receptionist is very handy for these sorts of things Unless the calls are non specific and will need the assistance of the receptionist in our case also the operator the system should allow callers to make the selection In the PBX Configuration tab click on the IVR option and you will get the following screen Digital Receptionist Add IVR Instructions You use the Digital Receptionist to make IVR s Interactive Voice Response systems When creating a menu option apart from the standard options of 0 9 and you can also use i and t destinations i is used when the caller pushes an invalid button and t is used when there is no response If those options aren t supplied the default t is to replay the menu three times and then hang up and the default i is to say Invalid option please try again and replay the menu After three invalid attempts the line is hung up Click on the Add IVR option on the top right on the screen see arrow and the new Unnamed IVR configuration screen will be presented to you Digital Receptionist Add Unna Edit Menu Unnamed Save Delete Digital Receptionist Unnamed Change Name Unnamed Announcement None gt Timeout 10 Enable Directory
92. u require email notification of your voicemail you may enter your email address in the email address field 15 1 CUSTOMIZING EMAIL NOTIFICATION If you wish you will need to customize your email notification message in etc asterisk vm_email inc file and to include the actual IP address of your asterisk PC This can be done through Tools gt File Editor Change the email body variables VM NAME VM DUR VM MSGNUM VM MAILBOX VM CALLERID VM DATE emailbody VM NAME n nThere is a new voicemail in mailbox a VM MAILBOX n n tFrom t VM CALLERID n tLength ts VM DUR seconds n tDate t VM_ DATE n nDial 98 to access your voicemail by phone nVisit http AMPWEBADDRESS recordings index php to check your voicemail with a web browser n You can be aggressive and change etc asterisk vm_general inc as well Ist listed format gets emailed format wav49lwav attach yes pbxskip yes Don t put PBX in the subject line serveremail vm asterisk Who the e mail notification should appear to come from fromstring Voicemail System Real name of email sender maxmessage 180 max length of vm message minmessage 3 Minimum length of a voicemail message in seconds maxsilence 5 Wait for 5 silent seconds and end the voicemail silencethreshold 128 What do we consider to be silence skipms 3000 How many millisecs to skip forward back when rew ff in message playback review yes Allow sender to review rerecord their message before
93. u will need to experiment with this value Parking lot is managed through PBX gt PBX Configuration Parking Lot General Settings Outbound Routes Trunks Inbound Routes Zap Channel DIDs Announcements Blacklist CallerID Lookup Sources Day Night Control Follow Me BR Queue Priorities Queues Ring Groups Time Conditions Time Groups Conferences Languages Misc Applications Misc Destinations Music on Hold PIN Sets Paging and Intercom Parking Lot System Recordings Parking Lo Parking Lot Extension Mumber of Slots Parking Timeout Parking Lot Context 45 seconds parkedcalls Actions for Timed Out Orphans Parking Alert Info CallerID Prepend Announcement Destination for Orphaned Parked Calls i IWR MainoOffice Y 2 Terminate Call Hanaup Extensions lt 201 gt ZAP channel 1 Y 2 Voicemail lt 201 gt ZAP channel 1 busy T Callback mymobile v Phonebook Directory Phonebook Directory Y DISA MyMobile Y Submit Changes 13 1 CALL TRANSFER MANAGED When enabled a call that is parked will be parked at extension 70 1 Each call parked will be parked at that extension 1 e g if you have 3 calls that you need to park the first call parked will be parked at ext 71 the next call will be automatically allocated ext 72 and the next ext 73 and so on This is handy if you want to manage the calls to be transferred After parking the call you may call the person you are transf
94. ual fax machines It is recommended that dedicated fax lines be used for incoming and sending faxes The Hylafax server communicates with Asterisk via IAX2 soft modems Each IAX2 soft modem should be defined as an IAX2 extension in the DV X 8000 configuration Create a IAX2 fax extension By now we should already know how to set up an extension This extension that we will be setting up is an IAX2 extension which differs slightly from the SIP extensions that you are used to Select Generic IAX device at the Create new extension screen szem ox EPIIT TNI BEX Configuration Flash Operator Panel VYoicemails Monitoring Endpoint Configur Add an Extension Unembedded freePBX Please select your Device below then click Submit Device Feature Codes Extensions General Settings Outbound Routes Device Generic LAX2 Device Submit Trunks You will be presented with the usual create new extension screen as illustrated below We have populated the various fields User Extension 1100 same user extension when you setup your virtual fax Display Name Sydney Fax or whatever name you prefer Secret 1234 make sure this is the same secret you use when you setup your virtual fax Dictation service Disabled Incoming outgoing recording Never Press the Submit button when done 56 DV X 8000 Manual Add IAX2 Extension Language Code Add Extension Recording Options User Extension 1100 L Record Inco
95. x 2001 if you have voicemail enabled for ext 2001 Submit and click on the red bar on top of the page Once the above is done go to Inbound Route select the appropriate inbound route and under Set Destination select Time Condition DayNight submit and click the red bar on top of the screen 5 2 2 Complex Time Condition A slightly more complex one can also be crafted e g You want to accept calls only between 8 00am till 1 00pm and between 2 00pm and 5 30pm Monday to Friday and any other time you want to direct all the calls to voicemail 1 Create an OfficeMorning time condition Create an OfficeMorning Time Group O Time to start 08 00 O Time to finish 13 00 O Week Day start Monday 27 DVX 8000 Manual O Week Day finish Friday Add a new time condition by selecting PBX Configuration gt Time Condition gt Add time condition In the Time condition name field give it a name eg OfficeMorning Under Time Group select OfficeMorning Under Destination if time matches select IVR or extension or ring group Under Destination if time does not match select an extension for the moment We will need to change this later Submit and click on the red bar on top of the page 2 Add an afternoon time condition Create an OfficeAfternoon Time Group Time to start 14 00 Time to finish 17 30 Week Day start Monday Week Day finish Friday Add a new time condition by selecting PBX Configuration gt Time Condit
96. yes cancallforward yes callreturn yes echocancel yes echocancelwhenbridged no faxdetect incoming echotraining 800 rxgain 0 0 txgain 0 0 callgroup 1 pickupgroup 1 Uncomment these lines if you have problems with the disconection of your analog lines busydetect yes busycount 3 immediate no p di include dahdi channels conf include chan dahdi additional conf Please note that the etc asterisk chan_dahdi_additoinal conf file is re created by FreePBX automatically when you click on the red bar to Apply Configuration Changes Here apply any configuration changes Therefore you shouldn t edit the chan dahdi additional conf manually But you can edit the chan dahdi conf and dahdi channels conf file without any problem 9 2 How TO AssiGN DAHDI CHANNELS TO CHANNEL GROUPS By default all of the trunk related channels are assigned to the channel group 0 It is possible to assign the channels to different groups if needed For example if there are channels 1 and 2 connected to the PSTN lines and channels 3 and 4 connected to a GSM gateway then you obviously will want to define different outbound routes for dialling via channels 1 2 and channels 3 4 To achieve this you should assign the channels to different groups The channels 1 2 you can assigned to group O and channels 2 3 you can assign to group 1 Such assignment must be done in the etc asterisk dahdi channels conf file signalling fxs ks callerid asreceived grou

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