Home

SE30 IP PBX User`s Manual - Zed-3

1. Other Services Figure 32 Numbering Plan Screen 2 To add a Numbering Plan configure the following parameters e Enter the name for this numbering plan in the Numbering Plan Name entry field e Enter the description for this numbering plan in the Description entry field e Local This is the number of digits required to make a local call where N is a number between 2 and 9 and X is any digit The N Z and X must be uppercase The indicates any number of digits following the access number may be dialled e Long Distance This is the number of digits required to make a long distance call where N is a number between 2 and 9 X is any digit e International This is the number dialled to initiate international calls e Toll Free Services Toll free numbers that are accessible User s Manual document 96 007 10 03 50 Z E D 3 SE30 IP PBX e Other Networks Other networks that can be dialled via IP PBX for example 101 numbers such as 1010321 or 1010987 1900XXXXXXX numbers and so on e Other Services Other services that can be accessed via IP PBX 911 411 511 119 999 1211 and so on 3 Click the Add button Example Suppose your SE30 is located in Milpitas California To specify the local phone numbers enter NXXXXXX in the Local entry field To specify the domestic long distance phone numbers enter INXXXXXXXX
2. 06 06 16 41 Access Type Settings IP Accessibility Private IP w Port Forwarding Public IP Address zed 3 com Figure 18 Access Type Configuration Screen 8 Select Private IP w Port Forwarding from the IP Accessibility drop down list 9 Enter the domain name in the Public IP Address entry field 10 Click the Set button User s Manual document 96 00710 03 28 LED 3 SE30 IP PBX 3 3 3 2 Configuring the VoIP If Private IP Address with Port Forwarding is used you must configure the settings under VoIP and you must also enable port forwarding on your router or firewall for the ports used for SIP and RTP traffic 1 Access Maintenance VoIP SIP Settings Monitor Administration Service Provision 2007 06 06 16 47 f SIP Settings SIP Port 5060 DiffServ Type None x SIP Home Domain o Check Home Domain C YES NO Figure 19 SIP Port Setting Screen 2 Enter the SIP port number in the SIP Port entry field 5060 is the default Warning If you change this port from anything but 5060 you must change the SIP Port settings on all the SIP phones that connect to this IP PBX and the router that connects the IP PBX to the Internet It is highly recommended that you leave this port at its default value 3 Enter the domain name in SIP Home Domain entry field if any 4 Click the Set button 5 Click RTP Settings on the left pane
3. Order field Multiple trunk IDs can be selected with the sequence of trunks User s Manual document 96 007 10 03 44 Z E D 3 SE30 IP PBX chosen into Order e Enter the Digit Translation Strip strips off the left justified digits Prepend add digits to the front of dialled digits Append add digits to the rear of dialled digits 3 Click the Add button You can have up to 8 IP trunks in the SE30 Example Suppose your SE30 is located in Milpitas California You have configured an IP trunk let s say with trunk ID 21 which the SE30 uses for all its long distance calls To configure a route using the IP trunk for all long distance call 1 Access Provision Route 2 Enter 1XXXXXXXXXX in the Digit Pattern entry field 3 Select 21 from the Trunk List text box 4 Press the gt button 5 Press the Add button to add the route Once the route is added all long distance calls will be directed to the IP trunk 21 4 3 2 3 Using IP Trunk A system administrator can provision IP trunks for each location so that the cost of calls between branch offices and headquarters are free of charge The dial plan can be designed for each location as if end users are calling in the same building 4 3 2 3 1 On Net Communications For example an IP trunk is programmed from California s IP PBX to Shanghai s IP PBX with dial prefix 2 in California s PBX and 3 in Shanghai
4. Ti n 7 06 06 21 18 Enter Your Upgrade URL Common Tasks ASG Version 1 2 1 2 2007 05 08 Upgrade URL Figure 45 Firmware Upload Screen 2 Enter the URL web link with the new firmware name For example User s Manual document 96 007 10 03 64 a Z E D 3 SE30 IP PBX http 192 168 0 200 SE30 v1 2 img 3 Click the Upgrade button 6 3 Configuring VoIP 6 3 1 Change the VoIP settings If Private IP Address w Port Forwarding is used for IP Accessibility ports for SIP and RTP on the SE30 must be set and port forwarding must be configured properly on your router To configure SIP and RTP settings refer to Section 3 3 3 2 for more details 6 3 2 Enable Direct Media Direct Media means a direct media contents exchange between two devices in a call session IP phones can send the media contents directly to each other without going through the SE30 if Direct Media communication is enabled 1 Access Maintenance VoIP Direct Media The Direct Media screen appears admin Logou Monitor Administration Service Provision 7 06 06 21 36 Direct Media Direct Media Enabled Disabled M Check this to enable direct media for sessions related with ip trunks We assume server that ip trunk connects to is placed at WAN and supports NAT traversal needs to cooperate with clients M Check this to enable direct media while two endpoints who are behind NAT register from sa
5. Auth IP Address 1192 168 1 200 Auth Port 1812 Auth Secret leseese Acct IP Address 1192 168 1 200 Acct Port 1813 Figure 71 RADIUS Setup Screen 2 Configure the following e Enter the authentication IP address in the Auth IP address entry field e Enter the port number in the Auth Port entry field e Enter the password in the Auth Secret entry field e Enter the account s IP address in the Acct IP address entry field e Enter the port number in the Acct Port entry field 3 Click the Set button 8 4 Provisioning Auto Attendant You can select a greeting to be played by the Auto Attendant depending on the time of day either during or after office hours You can also change the main extension of the Auto Attendant and the extension callers are transferred to if they choose to speak with an operator Configure the hours for your office as described in section 8 45 8 4 1 Uploading the Office Hour Greeting Message During office hours if the Operator Pre Answer option is enabled incoming calls will ring the operator extension first If there is no answer the call goes to the Auto Attendant and a greeting message is played to prompt the caller to input the extension they want or the caller can dial 0 for operator User s Manual document 96 00710 03 89 p 4 Z E D 3 SE30 IP PBX To upload the Office Hours Auto Attendant greeting 1 Access Service Attendant Upload Offi
6. OK button User s Manual document 96 00710 03 40 r4 Z E D 3 SE30 IP PBX Subscriber SIP 1005 niodos SIP 1006 ni006 SIP SIP l SIP gt This will reset voice mail pass for extension RINGGROUP HUNTGROUP VOICEMAIL Extension Type SIP v Phone Extension 1007 Display Name n1007 Email Addr Auth Passwd 1007 l Phone Detail Settings Figure 28 Reset Voice Mail Password Screen 4 1 6 2 Retrieving Voice Mail When a user is not registered with the SE30 or unable to answer incoming calls the incoming calls will be directed to the voice mail server The user can retrieve the voice messages in three ways 1 Connect to the voice mail server using a SIP phone Dial the voice mail extension and follow the instruction to login and listen to the messages 2 Retrieve voice messages from the user portal Use an HTML browser and enter the IP address of the SE30 in the browser s address field Enter the extension number and the password to access the user portal For more details on how to retrieve voice mail messages from User Portal refer to Sections 9 5 amp 9 6 3 Calling in from the IP trunk After listening to the greeting messages from the auto attendant dial the Voice Mail number which may be programmed to be for example 8000 and follow the instructions to enter the extension number and password User s Manual document 96 00710 03 41 LED 3 SE30 IP PB
7. User Management User Name Password Figure 38 User Management Screen 2 Configure the following settings e Enter a user ID in the User Name field e Enter a password in the Password field 3 Click the Add button To delete an administrator user 1 Select the user to be deleted from User Management 2 Click the Remove button 5 3 Configuring Network To configure network parameters refer to Section 3 3 3 1 for more details User s Manual document 96 007 10 03 59 a Z E D 3 SE30 IP PBX 5 4 Time Zone Setup The SE30 uses Network Time Protocol NTP to synchronize the PBX s timer with a time server on the Internet In most applications this is used to ensure the accuracy of the CDR entries If the SE30 is connected to the Internet it can synchronize with other time servers on Internet If the SE30 is only in a private network it can use either a local NTP server or its internal clock as timer To set the time zone 1 Access Administration Time Time Zone 2 Select the time zone from the Time Zone drop down menu 3 Click the Set button Monitor Maintenance Service Provision Time 2007 06 06 20 08 Time Zone Common Tasks Time Zone Time Zone GMT 8 x Settings Change Time Set Figure 39 Time Zone Screen To specify an NTP server 1 Access Administration Time NTP Settings User s Manual doc
8. Problem Power LED PWR is off Solution Please check the following items one by one e Is there electricity Is the power strip on e Check to ensure that the power cord and power strip are correctly and firmly connected e Does the power supply match the requirement of SE30 Installation troubleshooting Analog Connection from SE30 to Connect the phone to this specific port with extension Analog phone is wired a short telephone cable If the phone works doesn t work correctly properly check the wiring from SE30 to the phone Analog phone is broken Connect this phone to another working port If the phone is still not working replace the phone SIP extension Incorrect power supply Replace the power supply with a proper doesn t work one Incorrect configuration Check to ensure that the configurations of the phone and SE30 are correct Check whether the extension has password User s Manual document 96 00710 03 101 LED 3 SE30 IP PBX Appendix A TCP UDP Port Assignments Well known port numbers that are important to the SE30 s operation are listed below Table 1 Port Number Assignment List for Well Known Port Numbers Function Port Number SSH 22 Telnet 23 TFTP 69 SNMP 161 SNMP Tray 162 HTTPS 443 SIP 5060 Gatekeeper Registration 1719 User s Manual document 96 00710 03 102 LED 3 SE30 IP PBX Appendix B Cable Pinouts Ethernet Connector Table 1 Ethernet Connector
9. The IP Trunks screen lists the m trunk ID account information E registration status E call status maximum calls and the in used calls If the IP trunk registration expiry time is 0 the IP trunk register status is always Not Register 7 7 Using Tools To facilitate the troubleshooting process the network tools including Ping Traceroute and DNSLookup are offered in the SE30 7 7 1 Route Trace Route Trace displays the routes from caller to called To use route trace 1 Access Monitor Tools Route Trace The Route Trace screen appears 2 Enter a Caller number and a Called number 3 Click the Show Trace button routes information will appear in the window User s Manual document 96 00710 03 80 a Z E D 3 SE30 IP PBX Routing trace info Caller 1002 Callee 1001 Found route translated number 1001 matches route 1001 in domain all onnet Route action action is RADIUS parameter is Action result SUCCESSFULLY Found route translated number 1001 matches route 1001 in domain all onnet Route action action is CALL parameter is EXT SIP 10016EXT SIP 1001 2 cEXT SIP 1001 3 60 mr Action result Handling CALL successfully Caller Callee Figure 64 Show Call Trace Screen 7 7 2 Use the network tools Access Monitor Tools Diagnostic Tools The Tools screen appears Destination Figure 65 Tools Screen e Ping c
10. There are five LED indicators e Power LED It indicates the status of power LED is on if there is power and off if there is no power e FXS LED It indicates the status of FXS ports LED is off if FXS is not used or not configured LED blinks if phone is ringing on FXS LED is on if FXS is off hook All LEDs are on for 30 seconds when the SE30 is initializing After initialization completes all LEDs are off except for the power LED 1 2 4 Line and Trunk Connectivity Conso S gt ele lel all gel lug 2 2 4 glyd 22 ___PSTN1 PSTN2 FXS1 FXS2 FXS3 FXS4 LAN1 LAN2 LAN3 LA Figure 3 SE30 Rear View The SE30 has the following trunk connectivities e PSTN there are two PSTN connections for backup in case of power outage or network trouble These PSTSN connections are used for bypass only During power failure PSTN1 is mapped to FXS1 and FXS2 and PSTN2 is mapped to FXS3 and FXS4 In hardware version 1 2 when the SE30 is under normal working User s Manual document 96 00710 03 11 Ae LED 3 SE30 IP PBX condition the mapping between the PSTN circuits and the FXS circuits can be controlled by software e FXS to analog phones there are four FXS circuits for connecting to analog phones or fax machines e LAN ports there are four LAN ports for connecting to computers IP phones or any other network devices e WAN port there is a WAN port for connecting to a router or network gateway
11. 3 SE30 IP PBX 4 9 2 Fax The SE30 also supports T 38 fax protocol On the SE30 fax from FXSs can be transmitted through either PSTN circuits or the IP trunk Codec negotiation is done automatically when a fax is transmitted over an IP trunk No configuration is needed to use this feature User s Manual document 96 00710 03 57 a Z E D 3 SE30 IP PBX Chapter 5 Administration 5 1 Managing Administrator s Password System users can log in to the SE30 to make configuration changes To change the administrator s login password 1 Access Administration Admin Password The Administrator Password Settings screen appears Monitor Maintenance Service Provision Admin Password 2007 06 06 20 01 Administrator Password Settings Current Password New Password New Password confirm Figure 37 Change Password Screen Enter the current password in the Current Password entry field Enter the new password New Password entry field Re enter the new password in the New Password Confirm entry field Click the Set button 2 3 4 5 5 2 Administering System Users You can add administrator accounts to allow users to log into the management UI using different administrator user accounts User s Manual document 96 00710 03 58 LED 3 SE30 IP PBX To add an administrator user 1 Access Administration User Management The User Management screen appears
12. 7 1 1 Route Trate asec cxectchecedacetsc tied seriis siaaa aisidas ki 80 71 1 2 Use The Network T0016 riinas iri n 81 Chapter 8 SOPVICE EEE T EOE 84 8 1 Proyisionme Call P fk tis5 ccetien cca sctess elsassastecctacasdoe peasssednedidueengeteucieaqunuceraivede 84 User s Manual document 96 007 10 03 5 p 4 Z E D 3 SE30 IP PBX 8 2 Using SPREE i ste est eat taesen sta aestente et ted oeie eae e a ae eE 84 8 3 RADIUS cernnne rien E edansi hei meee ee eaten 88 8 4 Provisioning Auto Aten anit 53 iccs2s5 cece seseseaasseeteceasacenscsnscencespsedendacessedeasnocaee 89 8 4 1 Uploading the Office Hour Greeting Message eeeeeeeeeeeeee 89 8 4 2 Uploading the After Hour Greeting Message esee 90 8 4 3 Setting up the Voice Menu y cesssasessscasseceainateansieadenrvaaeadenneaeatenteess 91 8 4 4 Uploading the Voice Menu Greeting 0 ee eeeeeeseceseeeeeeeeneeenaeenes 92 8 4 5 Setting up the Office Hours sccicis ecko ecard alee atieaeee 93 Chapter 9 Using the User Portal seessesesocesooessccessecssecsscocsesooesocesscseessecesocsscosses 95 9 1 Log i to the User Portal ussiissnsissnsisiisnsisrnsiiesssiiiisossiis iaieiiea 95 9 2 Acco nt Mangement scacececacucatscecaeaccneteantcsstaaacheadedevcecuantccemantenerancneceanees 95 9 3 Call Forwarding Basse theta tocdacrnodan casioacisi soba asa teal ee cua E R a 96 9 4 Setting up th Call Sereen sass ceten tus eesteoc en seted aiei 97 9 5 Check New VOUS MAN Lic oe coh src Jah e
13. A common use is for running server software on a computer that has a dynamic IP address as is the case with many consumer internet service providers Dynamic DNS service is provided on a large scale by various DNS hosting services which retain the current addresses in a database and provide a client program to the user which will send an update to the service whenever the server s IP address has changed Many routers and other networking components contain a feature such as this in their firmware User s Manual document 96 00710 03 22 amp Z E D 3 SE30 IP PBX To implement dynamic DNS it is necessary to set the maximum caching time of the domain to an unusually short period typically a few minutes This prevents other nodes on the Internet from retaining the old address in their DNS cache so that they will typically contact the name server of the domain for each new connection 3 3 3 Configuring the Network The network configuration includes IP address DNS and VoIP settings 3 3 3 1 Configuring the IP Address 3 3 3 1 1 Public IP Address To configure the SE30 with a public fixed static IP address 1 Access Administration Network WAN Settings Network 7 06 06 15 53 i WAN Settings Work Mode Static x IP Address 67 121 251 212 Netmask 255 255 255 248 Default Gateway 667 121 251 214 DNS Server 4 2 2 2 VLAN Enabled Disabled VLAN Tag Figure 11 IP C
14. DNSLookup button The result will appear in the text message box To use DNSLookup DNS server should be configured properly User s Manual document 96 00710 03 82 AE LED 3 SE30 IP PBX Server 206 13 28 12 Address 206 13 28 12 53 Non authoritative answer www yahoo com canonical name www yahoo akadns net Name wy yahoo akadns net Address 66 94 230 50 Name wi yahoo akadns net Address 66 94 230 75 Name wi yahoo akadns net Address 66 94 230 37 Name www yahoo akadns net Address 66 94 230 38 Name win yahoo akadns net Address 66 94 230 39 Figure 68 Text Message Box Screen for DNSLookup User s Manual document 96 007 10 03 83 a Z E D 3 SE30 IP PBX Chapter 8 Service 8 1 Provisioning Call Park The SE30 provides call park service The park server has to be provisioned to offer the call park service To provision Park Server 1 Access Service Park Server The Park Server Settings screen appears Monitor Administration Maintenance Provision Park Server Settings Park Start 701 Park Stop 705 Park Time 30 Seconds Figure 69 Park Server Settings Screen 2 Enter the first park start number in the Park Start entry field 3 Enter the last park number in the Park Stop entry field please make sure that the numbers between park start and stop are not already used as an extension 4 Enter the time seconds in the Park Time en
15. Manual document 96 00710 03 1001 1002 1003 1004 1005 1006 1007 1008 1009 2000 7001 7002 s000 nioi ni002 ni003 ni004 nios ni006 ni007 ni00g Test test SE30 IP PBX I Phone Detail Settings Provision Main Menu 21 LED 3 SE30 IP PBX 3 3 Network Configuration The SE30 is easy to set up and configure when it is installed on a public IP network with a static IP address However the SE30 can also work behind firewalls in secure network environments Zed 3 VoIP SIP phones such as the CN2x2 the CN2x4 and the CU3 can access an IP PBX behind firewalls if the IP PBX is properly configured 33 1 3 3 2 Port Mapping Many times companies have more internal IP addresses than they have public IP addresses In these cases a Network Address Translator NAT usually in the router is used to map internal private IP addresses to external public IP addresses This allows many internal computers to access few public IP addresses and provides security to internal systems Port mapping is required when there are different internal IP addresses than the external addresses and when the IP PBX is hidden behind a firewall and NAT DDNS Dynamic DNS is a system for allowing an Internet domain name to be assigned to a computer with a varying IP address This makes it possible for other sites on the Internet to establish connections to the machine without needing to track the IP address themselves
16. code listen for the voice messages Unchangeable User s Manual document 96 007 10 03 105
17. name for this call restriction rule in the Call Restriction Name entry field e Enter the description for this rule in the Description entry field e Select the class of services permitted by this rule Check the box to enable the services 3 Click the Add button to add the call restriction to the list To modify an existing call restriction entry 1 Select the call restriction to be modified 2 Make the desired changes to the call restriction fields User s Manual document 96 007 10 03 48 amp Z E D 3 SE30 IP PBX 3 Click the Modify button To delete an existing call restriction entry 1 Select the call restriction to be removed 2 Click Remove The selected call restriction is deleted 4 5 Provisioning Numbering Plan A numbering plan can be created according to your country s phone system The numbering plan is used to restrict access as described above The default numbering plan of SE30 is the North American Numbering Plan NANP You can create modify and delete a numbering plan To provision a numbering plan 1 Access Provision Advanced Features Numbering Plan The Numbering plan screen appears User s Manual document 96 00710 03 49 2 F4 E D 3 SE30 IP PBX Advanced Features NANP U S and Canada Numbering Plan Name Description Local Long Distance International Toll Free Service Other Networks
18. progress the other party will go to voice mail directly Activate Do 78 1 Lift the handset Not Disturb 2 Dial the SPREE code listen for a confirmation tone 3 Hang up Cancel Do 79 1 Lift the handset Not Disturb 2 Dial the SPREE code listen for a confirmation tone 3 Hang up Call park 68 1 Press Flash key or press the hook switch User s Manual document 96 007 10 03 104 real pickup wl ED 3 1 Lift the handset 2 Dial the SPREE code and listen for a special dial tone 3 Dial the call pickup SPREE code SE30 IP PBX Call return 69 1 Lift the handset 2 Dial the SPREE code the last received call number will be dialled Speed dial 8 74 To program 1 Lift the handset 2 Dial the SPREE code listen for a special dial tone 3 Dial desired number 0 9 4 Listen for a special dial tone dial the number you want to save listen for a confirmation tone 5 Hang up To dial 1 Lift the handset hear Dial tone 2 Dial programmed number key 0 9 H To Cancel 1 Lift the handset hear Dial tone 2 Dial SPREE code listen for a special dial tone 3 Dial Programmed number key 0 9 4 Hang up Feature status retrieve 99 1 Lift the handset 2 Dial the SPREE code listen for the voice messages Unchangeable Query the WAN IP Address 00 1 Lift the handset of an analog phone 2 Dial the SPREE
19. to control incoming call ring duration To provision Timer 1 Access Maintenance VoIP Timer on the left of screen The Timer Settings appears Administration Service Provision Monitor 2007 06 06 21 55 Timer Settings Common Tasks Timer for No Answer No Vmail 180 Seconds Timer for No Answer Vmail 60 Seconds Settings ct Media fer Timer for Ringgroup 30 Seconds Timer for Huntgroup 15 Seconds Figure 47 Timer Settings Screen 2 Enter the number seconds in the Timer for No Answer field The incoming call will be directed to auto attendant or voice mail if voice mail is available after this duration if the call is not answered By default this timer is set as 180 seconds User s Manual document 96 00710 03 66 a Z E D 3 SE30 IP PBX 6 4 Enter the number seconds in the Timer for Ring group field The incoming call will be directed to auto attendant after this duration if the call is not answered by any of extensions in ring group By default this timer is set as 30 seconds Enter the number seconds in the Timer for Hunt group field The incoming call will be directed to next extension after this duration if the call is not answered in hunt group By default this timer is set as 15 seconds POTS Control The SE30 is designed to support worldwide telecommunications standards To provide better compatibility to the local PSTN connection a correct POTS
20. using any HTML browser after the SE30 has been connected to the network and initialized The following chapters provide detailed descriptions of the SE30 s MAMSP procedures and interfaces following the initial provisioning of the IP PBX described in Chapter 3 Once you have successfully logged onto the system you can e Modify the SE30 configuration User s Manual document 96 00710 03 15 a Z E D 3 SE30 IP PBX Start and stop the SE30 IP PBX application e Monitor active SIP phones and phone calls on the system e Download and upload configurations for back up and restore purposes e Update system software User s Manual document 96 007 10 03 16 p 4 Z E D 3 SE30 IP PBX Chapter 3 Initial Provisioning of the SE30 Monitor administration maintenance service and provision MAMSP of the SE30 are performed through a HTML GUI This GUI can be accessed using any HTML browser after the SE30 has been connected to the network and initialized To get the SE30 up and running quickly you need to e Perform system installation and configuration as described in Chapter 2 e Log in to the system e Set up network configurations e Provision phone extensions e Provision IP or PSTN trunks e Test on net call e Test off net call done only if you plan on making off net calls Only system users can configure the system To provision and test on net calls internal SIP to SIP calls you need to e Provision phone extensions e Config
21. 0 03 36 _ZZIED 3 group picks up the call Provisioning the ring group SE30 IP PBX 1 From the Provision Main Menu screen click Subscriber The Subscriber Provision screen appears 2 Select Ring Group as the Extension Type Subscriber SIP RINGGROUP HUNTGROUP VOICEMAIL IVR POTS POTS POTS POTS SIP SIP SIP SIP Extension Type Phone Extension Ring Group Members Description 7001 7002 8000 8001 8101 8102 8103 8104 9101 9102 9103 test AA testi test2 test3 Ring Group x 7001 1001 1002 1008 Figure 25 Ring Group Provision Screen 3 For each ring group enter e Phone Extension extension number e Ring Group Members phone extensions of the users in this group Members must be SIP or POTS extensions Attendant extensions and all other types are not valid e Description description of this ring group usually the group name for caller ID 4 Click the Add button 5 Click the Modify button to modify an existing ring group User s Manual document 96 00710 03 37 ZZIED 3 SE30 IP PBX 6 Click the Remove button to remove an existing ring group 4 1 4 Hunt Group A Hunt Group is a group of users assigned to answer incoming calls to a single extension in sequential order When a caller dials a hunt group extension the phones in the hunt group ring in the sequence of appearances on
22. 0 IP PBX 1 2 Specifications 1 2 1 Technical Specifications Specifications 4 FXS lines 2 PSTN by pass lines 1 10 100 Mbps Base T Ethernet WAN port 410 100 Mbps Base T Ethernet LAN port Interfaces Codec G 711 G 729AB G 723 1 Vaio t apalnily Comfort noise voice activity detection echo cancellation jitter buffer DTMF Relay In Band DTMF Relay RFC 2833 SIP INFO T 38 supported Embedded Linux OS with an open system architecture for seamless dard d S Eanes a Ne integration into multi vendor VoIP SIP networks SIPv2 TCP UDP IP RTP RTCP HTTP ARP RARP MD5 ICMP DNS DHCP NTP TFTP SSL Dimension 260mm x 165mm x 40mm Physical Characteristics Weight 0 7 kg 1 5 Ib Power Input 100 240 Vac 47 63 Hz Output 5 Vdc Operating Operating Temperature 10 C 40 C 50 F to 104 F Environment Storage Temperature 0 C 50 C 32 F to 122 F Relative Humidity 5 to 95 non condensing User s Manual document 96 007 10 03 9 _ZZIED 3 1 2 2 The SE30 has the following basic features Basic Service Features auto attendant live attendant or operator caller ID call transfer call forward call waiting call restriction call hold call park call pick up do not disturb DND DID ACD MWI support CDR User s Manual document 96 007 10 03 SE30 IP PBX 10 p 4 Z E D 3 SE30 IP PBX 1 2 3 SE30 Front View Figure 2 SE30 Front View
23. 0 administration The system must be correctly configured for it to work properly Only Administrator users can provision the system There are 5 items under the Provision menu Subscriber Trunk DID Mapping Route Advanced Features It is recommended to configure the system in the following order 1 Advanced Features Numbering Plan configure numbering plan of the system 2 Advanced Features Call Restriction configure call restriction level of the system Trunk provision trunks of the system Configure call restrictions trunks routes and transit Provision subscribers D Mm e w Provision PSTN bypass 4 1 Provision Subscriber In the SE30 Subscribers are defined as phone extensions with sub categories of SIP POTS Ring Group Hunt Group IVR and Voice Mail User s Manual document 96 00710 03 31 LED 3 SE30 IP PBX 4 1 1 Provisioning a SIP phone extension SIP extension means the user terminal is an IP phone that supports SIP protocol Provisioning the SIP phone extension 1 Access Provision Subscriber The Subscriber Provision screen appears SIP SIP 1002 n1002 SIP 1003 n1003 SIP 1004 n1004 SIP 1005 n1005 SIP 1006 n1006 SIP 1007 n1007 SIP_OPERATOR 1008 n1008 SIP 1009 Test SIP 2000 test RINGGROUP 7001 HUNTGROUP 7002 VOICEMAIL 8000 Extension Type SIP hd Phone Extension 9103 Display Name test3 Email Addr Auth Passwd I Phone Deta
24. 01 To accomplish this Access Provision DID Mapping Select 21 from the Trunk ID drop down list Enter 3521112 in the External Number entry field Enter 1001 in the Internal Number entry field Click the Add button aay ee To modify a DID mapping entry 1 Select a DID mapping entry to be modified 2 Make modifications as necessary 3 Click the Modify button To remove a DID mapping entry 1 Select a DID mapping entry to be removed 2 Click the Remove button User s Manual document 96 00710 03 52 LED 3 SE30 IP PBX 4 7 Configuring Routes A Route defines digit pattern for the subscribers to use the trunk Users can provision multiple routes for different usages define different digital pattern for each route To provision alternative routes 1 Access Provision Route The following screen appears Digit Pattern Description 21 gt Order Trunk List Digit Translation Strip Prepend Append Figure 34 Alternative Route Screen 2 Configure the following settings e Enter the number pattern in the Digit Pattern entry field The Digit Pattern is comprised of digits N 2 9 Z 1 9 X 0 9 and any number of digits following the access number The N Z X must be uppercase e Enter the description for route entry in the Description entry
25. 17 5e 20 00 7a Disabled Disabled 192 168 111 1 00 17 5e 20 00 79 255 255 255 0 Disabled Network Info Screen Access Monitor Information Time Info The Time Information screen appears Information Time Zone Figure 58 The Time Information screen includes User s Manual document 96 007 10 03 Time Info Date amp Time NTP Server 2007 06 06 23 34 58 GMT 8 pool ntp org Time Info Screen 75 a Z E D 3 SE30 IP PBX E Date amp Time E Time Zone E NTP Server 7 2 4 Viewing VoIP Info To view VoIP information Access Monitor Information VoIP Info The Time Information screen appears Administration Maintenance Service Provision Information 7 06 06 23 29 A VoIP Info Common Tasks SIP Port 5061 RTP Port 10000 10050 Direct Media Disabled IP Accessibility Private IP w Port Forwarding Figure 59 VolP Info Screen The VoIP Information includes m SIP Port E RTP Port m Direct Media 7 3 Viewing Call Detail Records CDR CDR files are flat files that are saved every day To View CDR Access Monitor CDR the CDR screen appears User s Manual document 96 007 10 03 76 ZELED S SE30 IP PBX CDR _Dewnload CDR ClearCDR page GE Caller Callee Date Status Type Duration 1002 1003 2007_03_22 17 39 19 Connected ONNET 0 1 2 1003 1008 2007_03_22 17 40 07 Connected ONNET 0 0 9 1002 vmail 2007_03_22 16 55 11 Connected ONNET 0 0
26. 3 1002 vmail 2007_03_22 16 44 06 Connected ONNET 0 0 2 1003 8000 2007_03_22 16 38 18 Connected ONNET 0 0 4 1002 1003 2007_03_22 16 37 49 Connected ONNET 0 0 28 1008 1003 2007_03_22 16 37 33 Connected ONNET 0 0 10 1002 1008 2007_03_22 16 37 25 Connected ONNET 0 0 6 1002 1003 2007_03_22 16 36 23 Connected ONNET 0 1 8 1002 1003 2007_03_22 16 36 14 Connected ONNET 0 0 7 1003 1008 2007_03_22 16 33 04 Connected ONNET 0 3 10 1002 1003 2007_03_22 16 32 14 Connected ONNET 0 0 49 1002 1003 2007_03_22 16 31 58 Connected ONNET 0 0 6 1002 1003 2007_03_22 16 31 39 Connected ONNET 0 0 6 1002 1008 2007_03_22 12 56 26 Connected ONNET 0 0 23 1003 1002 2007_03_22 12 56 02 Connected ONNET 0 0 41 1002 vmail 2007_03_22 12 47 27 Connected ONNET 0 0 31 1002 vmail 2007_03_22 12 45 54 Connected ONNET 0 1 24 1002 vmail 2007_03_22 12 44 36 Connected ONNET 0 0 5 1002 1003 2007_03_22 12 40 30 Connected ONNET 0 0 9 E Figure 60 CDR Screen The Call Detail Record view screen lists the e Phone number of the caller e Phone number that was called e Date and time of the call e Status of the call No Reply Busy Connected Unknown e Type of call OFFNET OFF2ON ONNET IGNORE e Duration of the call in minutes and seconds To download CDR 1 Click the Download CDR button to download the CDR to your local computer To clear CDR 1 Click the Clear CDR button 7 4 Monitoring Active Phones Active pho
27. 97 p 4 Z E D 3 SE30 IP PBX 9 5 Check New Voicemail To view delete save or download new voicemails from the user portal 1 Access User Portal Voice Mail New Voicemail Received a riiename 20070525 17 02 msg0009_1003 ulaw 20070525 16 58 1003 31 KB msg0008_1003 ulaw 20070525 16 54 1003 31 KB msg0007_1003 ulaw 20070525 16 52 1003 33 KB msg0006_1003 ulaw 20070525 16 50 1004 29 KB msg0005_1004 ulaw 20070525 16 49 1003 128 KB msg0004_1003 ulaw 20070525 16 42 1003 35 KB msg0003_1003 ulaw 20070525 16 32 1003 49 KB msg0002_1003 ulaw 20070517 13 26 8101 26 KB msg0001_8101 ulaw 20070309 18 22 1003 472 KB msg0000_1003 ulaw Delete Save Download Figure 81 New Voice Mail Screen 2 To download a voicemail message select a message and click the Download button After downloading voicemail message to your computer you can use a media player to listen to voicemail 3 To delete a voicemail select the message to be deleted and click the Delete button 4 To save a voicemail select the message to be saved and click the Save button Voicemail message is saved and moved to Saved Voicemail 9 6 Saved Voice Mail To delete or download saved voicemails from the user portal 1 Access User Portal Voice Mail Saved Voicemail User s Manual document 96 00710 03 98 LED 3 SE30 IP PBX 20070213 07 39 1003 19 KB msg0002_1003 ulaw 20070213 07 36 1003 5 KB msg0001_1003
28. E30 see Stopping the System in Section 7 1 WARNING Selecting this operation resets everything including the network setting in the SE30 to the factory default This operation deletes all provisioned users and should only be used as the last resort you will need to provision all users again after resetting the configuration To reset the SE30 configuration to the factory default 1 Access Maintenance Configuration Reset Configuration The Reset System Default screen appears User s Manual document 96 007 10 03 63 SE30 IP PBX _ZZIED 3 Monitor Administration Service Provision Configuration Please Input Your Login Password ommon Tasks Password Configuration re Configuration Configuration Submit Figure 44 Configuration Reset Screen 2 Enter the administrator s password in the Password entry field 3 Click the Submit button 6 2 Upload and Install New Firmware Release Periodically Zed 3 makes new software releases that you can upload and install on the SE30 Once the software has been uploaded installation of the software automatically initiates Warning Upgrading the SE30 should only be done by a certified Z3SE Zed 3 certified system engineer To upload and install a software release 1 Access Maintenance Firmware Release The Firmware Upload screen appears Monitor Administration Service Provision Firmware Release
29. Initial trunk provisioning e Test on net internal call e Test Off Net external call done only if you plan on making Off Net calls User s Manual document 96 00710 03 14 LED 3 SE30 IP PBX 2 2 1 Connecting Cables and Power On Connect all cables to the SE30 e Connect the power cord e Connect an RJ 45 cable to the Ethernet port WAN e Connect the other end of the RJ 45 cable to the Ethernet switch or router e Connect the PC LAN port to the Ethernet switch using an RJ 45 cable 2 2 2 Initialization Once all cables are connected to the SE30 follow the procedures below to initialize the PBX 1 Power up the PC 2 Power up the SE30 and wait until the system has completely booted up It will take about one minute for the SE30 to complete its boot up sequence 3 Using an HTML browser log in and configure the SE30 Enter the IP address for the SE30 in your browser s address field The default IP address is 192 168 0 100 The IP address for use on the network is assigned during the initial system configuration If you have previously installed the system use the IP address assigned to the SE30 You can connect an analog phone to one of the FXS ports and dial 00 to retrieve the WAN IP address 2 3 System Administration using the Browser Monitor administration maintenance service and provision MAMSP of the SE30 are performed through the HTML graphical user interface GUI This GUI can be accessed
30. OK button to confirm the process PBX will stop all calls in progress shut the system down and then reboot 7 2 Viewing Information From the Information menu user can view System Network Time and VoIP information of SE30 7 2 1 Viewing System Info To view system information Access Monitor Information System Info The System Information screen appears User s Manual document 96 00710 03 73 Z E D 3 SE30 IP PBX Information System Info ASG Version 1 2 1 2 2007 05 08 Total Memory 47208 KB Available Memory 1284 KB Total Disk Space 495 2 MB Available Disk Space 493 0 MB System Last Reboot 1 day 36 mins ASG Last Restart 0 min Figure 56 System Information Screen The System Information includes The firmware version Total system memory Available Memory Total Disk space Available Disk space System Last Reboot ASG Last Restart 7 2 2 Viewing Network Info To view network information Access Monitor Information Network Info The Network Information screen appears User s Manual document 96 007 10 03 74 _ZZIED 3 SE30 IP PBX Information WAN Info IP Address Netmask Gateway DNS Server MAC Address VLAN DDNS Service LAN Info IP Address MAC Address Netmask VLAN Figure 57 The Network Information includes E WAN Info E LAN Info 7 2 3 Viewing Time Info To view Time information 192 168 1 50 Ca erty es ea 192 168 1 1 4 2 2 2 00
31. Pinout Pin Circuit Signal Name Circuit Signal Name 1 TD Data Transmit Positive TD Data Transmit Positive p 2 TD Data Transmit Negative ra RD Data Receive Positive 6 RD Data Receive Negative Table 2 FXS and PSTN Interface Pinout e User s Manual document 96 00710 03 103 _ZZIED 3 SE30 IP PBX Appendix C SPREE Code Quick Reference lt is special prefix SPREE codes are programmable Table 1 Default SPREE code settings during a call dial the SPREE code 2 Listen for an assigned call park number hang up 3 Lift the handset and dial the call park number to retrieve the call Feature Code Operation Note Activate call 72 1 Lift the handset and dial the SPREE code forwarding 2 Listen for a special dial tone and dial the number to which calls will be forwarded Listen for a confirmation tone special dial tone if it was successful otherwise you will hear busy tone 3 Hang up Cancel call 73 1 Lift the handset forwarding 2 Dial the SPREE code listen for a confirmation tone 3 Hang up Cancel call 70 1 Lift the handset Only takes waiting 2 Dial the SPREE code listen for a special dial effect for the tone duration of a 3 Dial destination telephone number wait for single answer telephone call 4 If there is another party calls in the call waiting feature and tones will be suppressed for the duration of the call in
32. SE30 IP PBX User s Manual Document 96 007 10 03 June 2007 501 Valley Way Milpitas CA 95035 USA Voice 1 408 587 9333 Fax 1 408 586 9038 www zed 3 com User s Manual document 96 00710 03 i Ae LED S SE30 IP PBX Copyright and Trademarks The information contained in this document is subject to change at any time without prior notification Specifications of the product are subject to change at any time without notice Copyright 2007 Zed 3 all rights are reserved No part of this publication including text examples diagrams or icons may be reproduced transmitted or translated in any form or by any means electronic mechanical manual optical or otherwise for any purpose without prior written permission of Zed 3 Zed 3 may have patents or pending patent applications trademarks copyrights or other intellectual property rights covering subject matter in this publication The furnishing of this document does not give you license to these patents trademarks copyrights or other intellectual property Zed 3 the Zed 3 logo the Zed 3 mark and SE30 are trademarks of Zed 3 All other trademarks used herein are the property of their respective owners Copyright 2007 Zed 3 all rights are reserved About Zed 3 Zed 3 is a premier provider of IP communications solutions for residences businesses enterprises governments and military organizations The products are sold globally through a network of cha
33. Service Attendant Upload Voice Menu The Upload Voice Menu screen appears User s Manual document 96 00710 03 92 2 Z E D 3 SE30 IP PBX Attendant 0 NA a 06 Upload Yoice Menu From Browse Uplo ad Voice Menu Figure 75 Upload Voice Menu Screen 2 Click the Browse button to select the greeting file for the auto attendant s voice menu message 3 Click the Upload button The greeting message must be in one of these formats G 729 G 723 or G711 8 4 5 Setting up the Office Hours You can set up the office hours for your business so that the appropriate auto attendant greeting is played when people call in to your office To setup the office hour 1 Access Service Attendant Set Office Hours The Set Office Hours screen appears Attendant 06 07 00 57 Set Office Hours Office Hour Start fo9 00 7 hh mm Office Hour End 23 30 gt hh mm Start Day Monday x End Day Friday xj Figure 76 Change Office Hours Screen User s Manual document 96 00710 03 93 Z E D 3 SE30 IP PBX 2 Select the starting business hour for your office from the Office Hour Start drop down list 3 Select the ending business hour for your office from the Office Hour End drop down list 4 Select the starting day of the business week from the Start Day drop down list 5 Select the ending day of the business week from the Sta
34. X To avoid the SE30 crashing connect one analog phone to an FXS port and dial before unplugging the USB storage device The voice mail password is the same as User Portal password If the User Portal password is changed the voice mail password is also changed Voice mail is stored in an external USB drive Therefore a correct connection between USB hard drive and the SE30 is required Otherwise the SE30 will continue to operate with its voice mail function disabled The voice mail function must be enabled in the Subscriber configuration for the extension to be able to utilize the voice mail function The voice mail in the SE30 only supports G 711 a law u law G 729 and G 723 Therefore to retrieve the voice mail the IP phone user is calling from has to support G 711 a law u law G 729 and G 723 4 3 Provision Trunk 4 3 1 Analog Trunks In SE30 the analog trunks are used for bypass only There is no configuration on analog trunks 4 3 2 IP Trunks With an IP Trunk you can have e On net communications e g office to office e On net communications to ITSP e g office to office then go to ITSP e On net to off net communications e g office to office then go to local PSTN e Off net to off net communications e g PSTN to office to office then go to local PSTN 4 3 2 1 Planning Before provisioning an IP Trunk a complete plan is needed This requires e Dialling plan for the IP trunk the out dial
35. X in the Long Distance entry field To specify the international phone numbers enter 011 in the International entry field To modify a numbering plan 1 Select the numbering plan to be modified 2 Make the desired changes to the numbering plan fields 3 Click the Modify button To delete a numbering plan 1 Select the numbering plan to be removed 2 Click the Remove button 4 6 Setting up DIDs You can map a DID number to a phone extension from an ingress trunk A person dialling the DID number will ring the desired extension directly without going through the live or automated attendant To provision DID Mapping 1 Access Provision DID Mapping The DID mapping screen appears User s Manual document 96 00710 03 51 ZZED 3 mem Trunk ID 217 External Number Internal Number Add Modify Remove Figure 33 Set DID mapping screen Select a trunk ID from the Trunk ID drop down list Enter DID number in the External Number entry field Enter the extension number of the user in the Internal Number entry field Click the Add button uUPwWnN Example Suppose you have configured an IP trunk with trunk ID 21 that is an ITSP The ITSP has assigned DIDs to the SE30 let s say from 3521111 to 3521120 Furthermore you want 3521112 to be a direct number for the user with extension 10
36. ary 3 Click the Modify button To remove a digit rule 1 Select the digit rule to be removed User s Manual document 96 007 10 03 55 a Z E D 3 SE30 IP PBX 2 Click the Remove button 4 9 Provisioning PSTN 4 9 1 Configuring Call Prefix and Mapping In the SE30 there are two PSTN ports PSTN1 and PSTN2 PSTNs are used for bypass only During power failure PSTN 1 is mapped to FXS1 and FXS2 and PSTN2 is mapped to FXS3 and FXS4 To provision PSTN configuration 1 Access Provision Advanced Features PSTN Bypass The PSTN Bypass configuration screen appears Administration Monitor Maintenance Service Advanced Features w 2007 06 06 19 39 PSTN Bypass fi ommon Tasks a Prefix Mapped To POTS No Line 1 0 fa z Line 2 lo BA Figure 36 PSTN Bypass Screen 2 Set Prefix Prefix is for FXSs to call PSTN lines Call Prefix must be three digits or less When FXSs make a call with this prefix this call will be routed to PSTN ports If two PSTN ports are configured with same prefix the first PSTN port will be used for first call If the first PSTN port is busy the call will be routed to second PSTN port 3 Set Mapped to POTs No PSTN ports can be mapped to any of FXS ports and when there are incoming calls from PSTNs it will ring the mapped FXS Two PSTN ports can be mapped to a single FXS 4 Click the Set button User s Manual document 96 00710 03 56 Z E D
37. asks on the system Tips When making configuration changes the restore feature under the Maintenance tab can be used to restore to previously saved configuration Configurations can be saved as a file on your local PC and you can roll back to a previous configuration at any time Highlights for the five main menus in the GUI are shown below 1 Monitor Information 17 06 07 02 56 System Info ASG Version 1 2 1 2 2007 05 08 Total Memory 47208 KB Available Memory 8852 KB Total Disk Space 495 2 MB Available Disk Space 491 6 MB System Last Reboot 3 hours 0 min ASG Last Restart 2 hours 59 mins Figure6 Monitor Main Menu Screen 2 Administration Admin P Administrator Password Settings Current Password New Password New Password confirm Figure 7 Administration Main Menu Screen User s Manual document 96 00710 03 19 Z E D 3 SE30 IP PBX 3 Maintenance Configuration Download Configs Download Configs Figure8 Maintenance Main Menu 4 Service Park Server Settings Park Start 701 Park Stop 705 Park Time 30 Seconds Figure 9 Service Main Menu 5 Provision User s Manual document 96 00710 03 20 Subscriber SIP SIP SIP SIP SIP SIP SIP SIP_OPERATOR SIP SIP RINGGROUP HUNTGROUP VOICEMAIL Extension Type Phone Extension Display Name Email Addr Auth Passwd Figure 10 User s
38. ator during the greeting from the auto attendant Incoming calls during after office hour will go directly to the auto attendant If an operator is provisioned in the system the caller can select to route the call to an operator when the call goes to the auto attendant The operator role can be assigned to a different extension number through the subscriber menu 6 Voice mail Voice mail can be enabled or disabled for this specific extension 7 Direct Media IP phones can communicate with each other without going through IP PBX if Direct Media communication is enabled To ensure Direct Media communication the IP phones must be located in the same LAN 8 Polling Check to enable the polling feature for this extension It is recommended to enable polling if the SIP phone sends registration messages User s Manual document 96 00710 03 33 Zz ZED 3 SE30 IP PBX only after a long interval If polling is enabled the SE30 will send messages to the SIP phone at a specific interval to maintain the connection between the IP PBX and the SIP phone This does not apply to analog phones and there is no way of identifying that an analog phone ahs been disconnected from the SE30 9 Egress Trunk List Select egress IP trunks for this specific extension An egress trunk is an out going trunk In order for the user to use an egress trunk the egress trunk must be added onto this list 10 Call Black List enter all the outgoing numbers you woul
39. auenens 42 4 3 1 Analog IrUnkKS sasen e ew eee 42 4 User s Manual document 96 00710 03 A Z E D 3 SE30 IP PBX 4 3 2 PT tesa nrto a eR aE 42 4 4 Provision Call Restrict OM ssicscgscccusuacesevedacesseegea aes i a E 47 4 5 Provisioning Numbering Plan jeince rsczcdedigotesesesaaetusdsceancanoganceussieevecesqueieniadece 49 4 6 SUID up DIDS secorrir ea danced e ENEE EE ASE E EE E 51 4 7 Config ring OMNES aes 255 22ez cc teceaieidccbiasbcueedsialegsdebineedades cca lceieaenitieieeeeedd 53 4 8 CUS UTA Digit RULES sisone aria a 54 4 9 Provisioning PSTN cerier ee a E E A 56 4 9 1 Configuring Call Prefix and Mapping eeseseeeseerereesrrerrrererresee 56 4 9 2 E D E E ES 57 Chapter 5 Administration e sesessesesesecoesesosseseseeceeeecesesorceseseeceeosorseseseeoesesoreeseeeeeeee 58 5 1 Managing Administrator s Password eseeeesesesseeereerersrreresrresererssressessees 58 5 2 Administering System USeTS ssesesesseesseeseesessrirrrestrsresreesresreseresseesresreeseree 58 5 3 Conficuring N tWOrK siseses tnsssir daririna ieaiai iias ar aa 59 5 4 gina 010 ate 1 2 en een ee ener eee te Beery ae Serene nes eee ee eRe 60 Chapter 6 Maintenance sesesssescssssssrsosssocosssosesasssseses os sos ooesssoc esos usessoicoeosisso tsosss 62 6 1 System Configuration esse seereis restis irids arenis hdedlcned utadeateces 62 6 1 1 Saye Configuration sssi e e a E TAREE Ek 62 6 1 2 Upload and Restore Configuration esseeseeeeeseereseree
40. available Provision Voice Mail 1 From the Provision Main Menu screen click Subscriber The Subscriber Provision screen appears 2 Select Voice Mail for Extension Type Subscriber SIP RIMGGROUP HUNTGROUP VOICEMAIL IVR POTS POTS POTS POTS SIP SIP SIP SIP Extension Type Voice Mail Number Description 7001 7002 s000 8001 8101 8102 8103 8104 9101 9102 9103 9104 test AA testi test2 test3 Voice Mail z 8000 Zed 3 Voice Mail Figure 27 Voice Mail Provision Screen User s Manual document 96 007 10 03 39 ZED 3 SE30 IP PBX SOE 4 1 6 4 1 6 1 Enter an extension number in the Voice Mail Number entry field users can access their voice mail by dialling this number Description description of this voice mail usually the user s name Click the Add button Click the Modify button to modify the existing voice mail setting Click the Remove button to remove the existing voice mail system Retrieve Voice mail and Reset Password Reset Voice Mail Password If a user forgets his or her voice mail password the system administrator can reset the voice mail password to the factory default 0000 To reset voice mail password 1 oe 3 4 Access Provision Subscriber Select a user Click the Reset VMail Passwd button the confirmation message appears Click the
41. ce Hour Greeting Message The Upload Office Hour Greeting screen appears Monitor Administration Maintenance Provision Attendant 07 06 07 00 57 Upload Office Hours Greeting Message From Browse ting Message ad Voice Menu Upload oice Menu Figure 72 Office Hour Greeting Upload Screen 2 Click the Browse button to select the greeting file for the auto attendant s office hours greeting 3 Click the Upload button The greeting message must be in one of these formats G 729 G 723 or G 711 You can download a codec converter from Zed 3 s website www zed 3 com to convert a WAV file to any of the above audio formats 8 4 2 Uploading the After Hour Greeting Message After regular office hours incoming calls go directly to the auto attendant The callers would be asked to input the extension for transfer or they can dial 0 and leave a voice mail if voice mail is available To upload the After Hours Auto Attendant greeting 1 Access Service Attendant Upload After Hour Greeting Message The Upload After Hour Greeting screen appears User s Manual document 96 00710 03 90 3 SE30 IP PBX ZED o Administ rion Ma ntenance Attendant 7 06 07 00 57 Upload After Hours Greeting Message From Browse Figure 73 After Hour Greeting Upload Screen 2 Click the Browse button to select the greeting file for the aut
42. ced audio processing and the revolutionary ability to traverse a NAT and firewall With Zed 3 s VoIP solutions SMEs can quickly deploy VoIP networks to connect multiple branch locations over the Internet without the need to change the current equipment or dial plan By using the SE30 an SME can take advantage of the VoIP services provided by the ITSPs Internet Telephony Service Providers or traditional telephony services reduce intra company telephony expenses and allow VoIP remote access anywhere via the Internet User s Manual document 96 007 10 03 amp Z E D 3 SE30 IP PBX Chapter 1 Product Introduction 1 1 The SE30 IP PBX The SE30 is a fully integrated turnkey VoIP voice over IP solution based on Zed 3 s innovative embedded and reliable IP PBX platform The product is designed for a small office or home office It combines the essential functionality of a softswitch media gateway application server and session border controller SBC in one compact device that is easy to configure and manage The SE30 also includes enhanced applications like Auto Attendant Interactive Voice Response IVR Live Attendant Operator Automatic Call Distribution with hunt groups and ring groups Call Detailed Record CDR Voicemail Least Cost Routing IP and PSTN trunk support RADIUS client emergency calling with PSTN line and power failure bypass Figure 1 SE30 Appearance User s Manual document 96 007 10 03 8 A LED 3 SE3
43. computer used to configure the SE30 must meet the following requirements e a computer of any operating system that runs an HTML browser such as Mozilla Firefox Opera or Internet Explorer e Connection to the LAN with through connectivity to the SE30 User s Manual document 96 007 10 03 Z E D 3 SE30 IP PBX 2 2 2 Static IP Address and Dynamic DNS DDNS A static IP address on the Internet is needed when the unit is set up for remote access Alternatively you can utilize the DDNS function in the SE30 which can dynamically map a domain to the public IP address for your network A private IP address assigned to SE30 is also acceptable if the SE30 is used for outgoing calls only There are other possible configurations where the IP PBX can reside within a corporate Intranet behind a firewall Along with the static IP address you also need e The subnet mask for the SE30 e The default gateway where the SE30 directs all its IP traffic usually the router of the subnet 2 2 3 PSTN Line If you plan to provide Off Net calling by the SE30 you will also need e FXO phone lines to the PSTN e A block of phone numbers extension numbers to be assigned to the IP phones for example 300 through 399 2 2 Installation Procedures Installing the SE30 is relatively simple The basic installation procedures are e Connect the cables and power on e IP connectivity test e Initial extension provisioning e Initial network settings e
44. confirmation tone appears 3 Hang up O Call Park Default code is 68 Feature User s Manual document 96 007 10 03 86 LED 3 SE30 IP PBX Similar to call holding this feature is used to place a call on hold so that it can be retrieved from any other phone in the system Once the call has been parked your telephone line becomes available Operation 1 Press Flash key or press the hook switch during a call dial the SPREE code 2 Listen to an assigned call park number hang up 3 Pick up the other phone s handset and dial call park number to retrieve the call For analog phone if the phone is in 3 way conference or call waiting this feature is unavailable O Call Pickup Default code is 34 Feature This feature is used to answer incoming calls to other extensions within your specific pick up group All extensions in the SE30 belong to the same pick up group Operation 1 Pick up the handset 2 Dial the SPREE code O Call Return Default code is 69 Feature Allows you to return the last call without knowing the caller ID Operation 1 Pick up the handset 2 Dial the SPREE code The last received call number will be dialled O Speed Dial 8 Default code is 74 Feature This feature lets a user to place a call by dialling only one digit 0 9 instead of the whole telephone number The telephone number could be local number long distance international or cell phone number Operation Pick up th
45. d Enter DNS server IP address in the DNS Server entry field Click the Set button Access Administration Network WAN Access Type oe oP UWN Network Access Type Settings IP Accessibility Private IP x Figure 14 Access Type Configuration Screen 8 Select Private IP from the IP Accessibility drop down list 9 Click the Set button User s Manual document 96 007 10 03 25 LED 3 SE30 IP PBX 3 3 3 1 3 Private IP with Port Forwarding To configure the SE30 with a Private fixed static IP address with port forwarding 1 Access Administration Network WAN Settings Network WAN Settings Work Mode Static x IP Address 192 168 1 100 Netmask 255 255 255 0 Default Gateway 192 168 1 1 DNS Server 4 2 2 2 VLAN C Enabled Disabled VLAN Tag Figure 15 IP Configuration Screen Enter the IP address for the SE30 in the IP Address entry field Enter the subnet mask for the LAN in the Netmask entry field Enter the LAN default gateway in the Default Gateway entry field Enter DNS server IP address in the DNS Server entry field Click the Set button Access Administration Network WAN Access Type 2 3 4 5 6 7 User s Manual document 96 007 10 03 26 LED 3 SE30 IP PBX Monitor Maintenance Service Provision Network Access Type Settings IP Accessibility P
46. d like to block using a comma as the delimiter In hardware version 1 2 the Call Black List is not applied to outgoing calls through PSTN 11 Click the Add button 12 Click the Modify button if you want to modify an existing SIP user Modifying SIP phone extension information Select a SIP phone extension Make modifications Click the Modify button WN e e Modifying SIP phone extension information Select a SIP phone extension Click the Remove button N e 4 1 2 Provisioning the POTS extension Each of the FXS analog lines can be configured as POTS user Provision Analog extension 1 From the Provision Main Menu screen click Subscriber The Subscriber Provision screen appears User s Manual document 96 00710 03 34 _ZZIED 3 SE30 IP PBX Subscriber Figure 23 SIP 1009 Test SIP 2000 test RINGGROUP 7001 HUNTGROUP 7002 VOICEMAIL s000 IVR s001 test AA POTS 8101 POTS POTS 8102 Extension Type Line No Phone Extension 1009 Display Name Test Email Addr l Phone Detail Settings POTS extension provision screen Select POTS for the Extension Type For each subscriber enter e Line No The FXS port used by this user e Phone Extension extension number e Description description for this user usually user s name for caller ID 4 Check the Phone Detail Settings check box User s Manual docu
47. den ded Sec pec erew nyc dade cele dace tedtesdeuanees 98 9 6 Saved Voice Mail cients cesstadcestbilt celacias ind diateud seat pedeths ta cba eiaeiiai 98 Chapter 10 Testing the System ccccccsscsescscscossssenevessneevsensivensesssononssnnsssenassvensnssvencsesneses 100 Chapter 11 Troubleshooting ssesseessecesecesocesooecscesssecssocesoceccosesscessccesocesocessossssessseee 101 Troubleshooting the Power Issues 2 0 cscecscncstsetsecnenecessteencennetensdeestenceasneeceenntes 101 Installation troubleshooting 3 tessa eetesee a caecce evsed a secstiedasertadeacuttncgecpeesdacere aeeeiee 101 Appendix A TCP UDP Port Assigniments sscscsssscssscsscesscsscssscccssecssessssesenss 102 Appendix B Cable Pinouts sscscscsissiccsisseudcecsssessvwsssacduesseccepiasstccesteeasssasentedeadsscssetzonscese 103 Appendix C SPREE Code Quick Reference soescoeseessesoossessoesocesesssesoossosssessossee 104 User s Manual document 96 00710 03 6 se Z E D 3 SE30 IP PBX Overview The SE30 is a SME IP PBX based on industry open standards SIP Session Initiation Protocol and Linux The all in one SE30 encompasses traditional basic PBX features call hold call forwarding call waiting and so on as well as enhanced features such as visual voice mail music on hold and auto attendant In addition the SE30 supports innovative functionality like private VoIP networking remote access superior VoIP voice quality with advan
48. e USB interface interface for optional USB flash memory for voice mail storage e Reset to reset the configuration to factory defaults press the RESET button for six seconds e Power connectivity connect to the 5 Vdc power supply 1 2 5 System Capacity The capacity for SE30 system signalling and media is e Up to 30 subscriber provisions per system e Up to 6 simultaneous IP calls per system if Direct Media VoIP call is disabled e Up to 8 IP Trunks e Voicemail space depends on the size of optional USB flash memory User s Manual document 96 00710 03 12 LED 3 SE30 IP PBX Chapter 2 System Installation The basic steps of installing your SE30 into a network include e Unpacking the unit e Connecting the Cat 5 cable to Ethernet jacks WAN and LAN the line or trunk cables to the phone jack s and the power cable e Power on e Using the GUI to configure voice end devices and confirming connectivity between SIP phones This process results in a fully functional VoIP network 2 1 What is needed for installation The following items are needed to successfully install your SE30 e A PC with a LAN port and a HTML browser e An Ethernet router e Several RJ 45 Cat 5 cables e Internet connection with a static IP address on the Internet for SE30 if remote users are configured e FXO phone lines to the PSTN e Analog phone e Optional Zed 3 SIP Phones or soft phones 2 1 2 Computer Requirements The
49. e handset Dial the SPREE code a special dial tone appears Dial desired number 0 9 Hear a special dial tone dial the number you want to save a confirmation tone appears 5 Hang up To use 1 Pick up the handset hear Dial tone 2 Dial programmed number key 0 9 To cancel 1 Pick up the handset hear Dial tone 2 Dial SPREE code a special dial tone appears User s Manual document 96 00710 03 87 PWNP LED 3 SE30 IP PBX 3 Dial Programmed number key 0 9 4 Hang up O Feature Status Retrieve Default code is 99 Feature Retrieve activated features Operation 1 Pick up the handset 2 Dial the SPREE code listen to the voice messages The Feature Status Retrieve Code is unchangeable O Feature Query WAN IP Address Default code is 00 Feature Query WAN IP Address Operation 1 Pick up the handset 2 Dial the SPREE code listen to the voice messages The Feature Query WAN IP Address Code is unchangeable 8 3 RADIUS The SE30 has a built in RADIUS client The RADIUS client in the SE30 will cooperate with a RADIUS server for identity authentication authorization and billing purposes To set up RADIUS client 1 Access Service RADIUS The RADIUS screen appears User s Manual document 96 00710 03 88 p 4 Z E D 3 SE30 IP PBX Monitor Administration Maintenance Provision RADIUS 2007 06 07 00 41 RADIUS Settings Common Tasks
50. el Connecting Cables and Power On uu cee eeeeeeseeeseceeeeeeeeeeeeenaeenes 15 2 2 2 Iual Za O aia e AAE EAEE 15 2 3 System Administration using the BrowSet cssceceseeeceeeeeeseeeeeeteeeenaees 15 Chapter 3 Initial Provisioning of the SE30 ccssccsssscssssccssssccsssccssssssssssceees 17 3 1 Log in tothe SEBO ssssscescnessitepiavescencetassapecsactiwessibaavdasasnivessashavanasuaentaaavenies 18 3 2 Menu Hierarchy seisisscisgeirusisncsi aiaa a a a a 19 3 3 N tworfk Ge s 0 UE1b1 G2 506 1 Bearer name rene rae s aan r E EEE E EEIE 22 3 3 1 Port Mapping seisssisisiissiiiisi saienisi iiias niii 22 3 3 2 BD BD hs e e E A EE 22 3 3 3 Configuring the Network sssesssessesesesesesessseesseessersseseseeersseessee 23 Chapter 4 PPO VISIONUNG ssssississsssssscsrsses sososssssssssssvosasevisas menue eM 31 4 1 Provision Subscriber oo eceeeececccccccessesececeecsecessuesseececccseesuunseecesesseeeaes 31 4 1 1 Provisioning a SIP phone extension eceeeeeeseceeeeeeeeeneeenneenes 32 4 1 2 Provisioning the POTS extension c1cccssccsceesecnsaccesaressenctecerecatenstes 34 4 1 3 Ring GroUP enisen a a E easel tears 36 4 1 4 Hunt GOUD cesta cette See cen coccinea acme aceceien E R dese 38 4 1 5 VOICE Mal aeaii a a E AEAT ATS 39 4 1 6 Retrieve Voice mail and Reset Password c cececceceeeecceeeeees 40 4 3 Provision Trunk ccccccccccccccccssssescecccccecesseusceccesssscussscececcessssueeseeeesceseu
51. field e Select the virtual trunk ID to add to the Order entry field If multiple trunks are added the SE30 attempt to use them in the order that they was added User s Manual document 96 007 10 03 53 Z E D 3 SE30 IP PBX e Enter the Digit Translation Strip strips off the left justified digits Prepend add digits to the front of dialled digits Append add digits to the rear of dialled digits 3 Click the Add button You can have up to 8 IP trunks configured in the SE30 Example Suppose your SE30 is located in Milpitas California You have configured an IP trunk let s say with trunk ID 21 which the SE30 uses for all its long distance calls To configure a route using the IP trunk for all long distance call 6 Access Provision Route 7 Enter IXXXXXXXXXX in the Digit Pattern entry field 8 Select 21 from the Trunk List text box 9 Press the gt button 10 Press the Add button to add the route Once the route is added all long distance calls will be directed to the IP trunk 21 To modify a route 1 Select a route to be modified make modifications as necessary 2 Click the Modify button To remove a route 1 Select the route to be removed 2 Click the Remove button To change the order of routes 1 Select the route to be moved up then click the Move UP button 2 Select the route to be moved down then click the Mo
52. fix from Shanghai to California 9 Outbound dial prefix in California 1 408 587 9333 Milpitas phone number User s Manual document 96 00710 03 46 a Z E D 3 SE30 IP PBX 4 4 Provision Call Restriction System administrators can configure call restriction to restrict users outbound call privileges The SE30 provides four call restriction settings by default Manager Visitor Professional and Common which correspond to four different call restriction levels System administrators can add new call restriction types if required All the call restrictions are for outgoing calls incoming calls have no restriction Manager Does not have any call restriction Visitor Can make only local calls Professional Cannot dial international calls Common Cannot dial long distance or international calls To provision call restriction 1 Access Provision Advanced Features Call Restriction The Call Restriction screen appears User s Manual document 96 00710 03 47 LED 3 SE30 IP PBX Advanced Features Manager for all managers Visitors for all visitors Professional Common Call Restriction Name Manager Description for all managers Class of Service M Local M Long Distance M International M Toll Free Service M Other Networks M Other Services Figure 31 Call Restriction Screen 2 For each call restriction entry configure the following parameters e Enter the
53. hecks if the destination is reachable Enter the destination IP address or FQDN and click the Ping button The result will appear in the text message box User s Manual document 96 00710 03 81 pia Z E D 3 SE30 IP PBX Tools PING www zed 3 com 682 165 136 149 56 84 bytes of data 64 bytes from 882 165 136 149 icmp_seq l ttl 51 time 90 0 ms www zed 3 com ping statistics l packets transmitted 1 received 0 packet loss time Oms rtt min avg max mdevy 90 000 90 000 90 000 0 000 ms Destination Figure 66 Text Message Box Screen for Ping e Traceroute checks the route to the destination Enter the destination IP address or FQDN and click the Traceroute button The result will appear in the text message box 69 106 44 214 0 557 ms 0 363 ms 0 352 ms 69 106 53 21 11 531 ms 12 179 ms 10 262 ms 64 164 97 130 9 576 ms 9 979 ms 10 687 ms 151 164 42 100 10 123 ms 9 846 ms 9 009 ms 151 164 41 5 11 091 ms 10 667 ms 10 121 ms 151 164 41 10 149 373 ms 200 424 ms 211 682 ms 151 164 248 568 42 185 ms 12 469 ms 12 054 ns 216 115 106 211 13 321 ms 216 115 106 215 13 036 ms 216 115 106 191 13 033 ms 66 218 82 217 11 508 ms 66 218 82 221 12 492 ms 66 218 82 217 15 521 ms 0 66 94 230 49 11 777 ms 12 619 ms 13 321 ms rFUOMOAMRoA PwWNe Figure 67 Text Message Box Screen for Traceroute e DNSLookup translate domain name to IP address Enter the destination domain and click the
54. ieccaucronaxsauicanncwsiaswcunaceesndveeaancocsqonsuiuniaunnieavenseunecnaseanntantaneveuecipnasnestunnanais i MO VOL VICW sicccaccstccscescacecesucecetecscecostscescceseseesessaccacsecesscossssscuestssasesecddesncoucessetestisensobessessseteesces 7 Chapter 1 Product Introduction cccccccsccsssssscsssccsssssscsccccssccscccssccccccccccccecsees 8 1 1 BS SE30 IPPBX coccectvaveaecdcsteesvia sass sees E desu des EE Se 8 1 2 Spec NICAM ONS aeieea anse E eE R eE REN 9 1 2 1 Technical Specifications sicisiisieceasastevessasdesuctadedeetasdaceavaspesasesanveccvanns 9 1 2 2 Basic Service Features ccccccccccccccccccsssscscsccececseseesscscescesseaeenens 10 1 2 3 SE30 Front View ccccccccecccccccscsssssscccccccsseessucseeccesssseeueuseeseesesees 11 1 2 4 Line and Trunk Connectivity i iicc lt sasscsssssasscadssscececsanocecsoneacsatsassonevane 11 1 2 5 System Capacity wsnncasstesnscnancnsuhpacatdedsetsuanmnedaueddsuneduadaoneteskheatdelanen 12 Chapter 2 System Installation eessesssocescoesssesssecesccesocesoosssoesssecssocssocsscosesseessese 13 2 1 What is needed for installation wo eee ccccccceceesesescecccccecessessceceecesseaeenens 13 2 1 2 Computer Requirements semerci 13 Dds Static IP Address and Dynamic DNS DDNS eeen 14 2 2 3 PS TENG oi ces oe ceceuedsacvbettecadeaetaesee sce S A 14 2 2 Installation Procedures cccceceeccccccccccesessescsccccccceseussececscccssessunenecesesseeeaes 14 Ze d
55. il Settings Figure 21 SIP Extension Provision Screen 2 Select SIP as the Extension Type 3 For each subscriber enter Phone Extension Extension number b Display Name The caller ID name of this user used by the SE30 c Auth Passwd to enable password protection for using the SIP Phone enter the user s password in this field 4 For advanced settings check the Phone Detail Settings check box User s Manual document 96 00710 03 32 LED 3 SE30 IP PBX Monitor Administration Maintenance Service gee 06 02 14 M Phone Detail Settings mmon Tasks Operation Type Normal z Radius Disabled 7 Call Restriction Name No Restriction Voice Mail Enabled Disabled Direct Media Enabled Disabled Polling Enabled Disabled Record Enabled Disabled 21 gt Order Egress Trunk List Call Black List Figure 22 Phone Detail Settings screen 5 For each phone extension select Operation Type a Normal normal phone extension b Operator this extension is operator of the system Attendant amp Operator An incoming call is answered by an operator before it reaches the auto attendant if the live attendant service is provisioned When the live attendant is active all incoming calls during office hours will ring live attendant first then go to an auto attendant if it is not picked up after a period of time The caller can choose to route the call to voice menu or an oper
56. l The RTP Settings screen appears User s Manual document 96 00710 03 29 ZZED 3 SE30 IP PBX Monitor Administration Service Provision RTP Settings Starting RTP Port 10000 Ending RTP Port 10050 DiffServ Type None i Figure 20 RTP Settings Screen Enter the starting RTP Real time Transport Protocol port in the Starting RTP Port entry field In most applications the value for this field is above 1024 Important Your router or firewall must be configured to forward all the UDP traffic to your IP PBX on these SIP and RTP ports For example by default you need to ensure that UDP port 5060 on your router is opened for the SIP and the range of RTP ports configured are opened for RTP Enter the ending RTP port number in the Ending RTP Port entry field Warning Make sure that this range does not conflict with any port already in use The narrower the range of ports the fewer simultaneous calls you can have The minimum number of ports required is 11 Open at least two ports for each simultaneous session on your system plus 10 for overhead Select TOS Type for DiffServ Type and select a value in the TOS Type drop list if you want to optimize the traffic load in a certain way Click the Set button User s Manual document 96 00710 03 30 p 4 Z E D 3 SE30 IP PBX Chapter 4 Provisioning The Provision menu is an important part of the SE3
57. me IP address We assume they are in one interconnected LAN environment M Check this to enable direct media while PBX is configured as port forwarding Click Here to manually set your LAN subnets that PBX can access directly We assume endpoints in these subnets can access each other directly too and direct media is enabled for them by default Set Figure 46 Direct Media Screen There are three options to choose if Direct Media is enabled 2 Check the first box to enable direct media for sessions related with IP trunks When this option is enabled the SE30 assumes that the server which IP trunk User s Manual document 96 00710 03 65 a Z E D 3 SE30 IP PBX connects to is located at WAN and supports NAT traversal Check the second box to enable direct media between two endpoints behind a NAT registered from same public IP address When two devices are registered with the SE30 using the same public IP address the SE30 assumes that they are located on the same LAN Check the third box to enable direct media when the SE30 is configured for port forwarding You can manually set the LAN subnets that the PBX can access directly The assumption is that endpoints in these subnets can access each other directly too and direct media is enabled for them by default This option is available only if the WAN Access Type is Private IP w Port Forwarding 6 3 3 Setting System Timer There are three timer settings available
58. ment 96 007 10 03 35 SE30 IP PBX ED 3 Sanr Administration Maintenance Service admin M Phone Detail Settings Operation Type Normal 7 Call Restriction Name No Restriction x Voice Mail Enabled Disabled 21 gt Order i 22 Egress Trunk List L G729 Order 6729 ia Codecs ALAW G723 lt Call Black List Figure 24 Analog Phone detail settings Screen 5 Operation Type a Normal normal phone extension b Operator this extension is operator of the system 6 Voice Mail Voice mail can be enabled or disabled for this specific extension Egress Trunk List Select egress IP trunks for this specific extension 8 Call Black List enter all the numbers you would like to block for outgoing calls with a comma as the delimiter In hardware version 1 2 the Call Black List is not applied to outgoing calls through PSTN 9 Click the Add button Changes to the POTS settings take effect only after the system is rebooted 10 Click the Modify button to modify an existing POTS user 11 Click the Remove button to remove an existing POTS user 4 1 3 Ring Group A Ring Group is a group of users assigned to answer incoming calls to a single extension When a caller dials a ring group extension all of the phones of the users in the ring group ring together the call is answered when any one of users in the User s Manual document 96 007 1
59. nd shuts the software applications down 3 Click one of the stop options One of the following system confirmation screens appears Microsoft Internet Explorer x 9 Stopping the system gracefully z The system will wait till all calls completed before shutdown Proceed i Cancel Figure 51 Graceful Stop User s Manual document 96 00710 03 71 a Z E D 3 SE30 IP PBX Microsoft Internet Explorer x Stopping the system immediately All calls will be dropped Proceed 1 Cancel Figure 52 Immediate Stop 4 Click the OK button to confirm the process The PBX software stops and the screen shows the current state is down Operation System Control PBX Current State DOWN STOPPED E Start Operation E Reboot System Figure 53 System Control Screen 7 1 3 System Control System Control includes reboot system 1 Access Monitor Operation The System Current State screen appears User s Manual document 96 00710 03 72 ZED 3 SE30 IP PBX System Control PBX Current State UP E Graceful Stop E Immediate Stop 9 Immediate Restart Operation F Reboot System Figure 54 System Up Screen 2 Click the Reboot System button Reboot System Confirmation screens appears Microsoft Internet Explorer E xi Rebooting the system immediately All calls will be dropped Proceed Cancel Figure 55 Reboot System 3 Click the
60. nes are those phones that are registered or connected to the SE30 The phones include SIP and POTS phones User s Manual document 96 00710 03 77 LED 3 SE30 IP PBX To monitor active phones on the system 1 Access Monitor Active Phones The Active Phones screen appears Figure 61 Active Phones Screen 2 The active Phones information are listed on this screen e The active phone s number e The public IP addresses of the SIP phones e The private IP addresses of the SIP phones or the line number of the POTS phones 7 5 Monitoring Active Calls To monitor active phone calls on the system 1 Access Monitor Active Calls The Active Phone Calls screen appears User s Manual document 96 00710 03 78 LED 3 SE30 IP PBX 2007_06_07 00 00 43 Figure 62 Active Calls Screen 2 The SE30 provides the following information for each call e The Caller numbers e The Called numbers e The type of call on net off net off20n ignored e The date and time the call started YY YY_MM_DD HH MM SS 7 6 Monitoring IP Trunks If trunks are already provisioned in the system their real time status will be displayed in this screen Access Monitor IP Trunks The IP Trunks screen appears User s Manual document 96 00710 03 79 LED 3 SE30 IP PBX IP Trunks 192 168 1 100 Not Register 0 10 22 192 168 1 14 Not Register O Unlimited Figure 63 IP Trunks Screen
61. nnel partners and also as OEM products to larger suppliers of communications or networking products and services The products from Zed 3 provide innovative and reliable VoIP solutions Each of the products has been engineered to provide a complete set of features required for a majority of applications The products have been specifically designed to address markets where the cost of ownership is a factor in the purchasing decision The products are sold and serviced through business partners worldwide with comprehensive service and support by Zed 3 s offices Zed 3 is a corporation incorporated in California USA with its headquarters in Milpitas California Zed 3 has regional offices in Beijing China Bangalore India and Singapore For more information on Zed 3 or its products access http www zed 3 com User s Manual document 96 007 10 03 ii amp Z E D 3 SE30 IP PBX Safety Instructions Read these safety instructions carefully Read all cautions and warnings on the equipment Place this equipment on a flat and stable surface when installing A drop or fall could cause injury Make sure the correct voltage is connected to the equipment For pluggable equipment the socket outlet shall be installed near the equipment and shall be easily accessible Place the equipment and the power cord where people cannot step on it Do not place anything over the power cord Disconnect this equipment from the ac outlet before cleaning it D
62. o attendant s after hours greeting 3 Click the Upload button The greeting message must be in one of these formats G 729 G 723 or G711 8 4 3 Setting up the Voice Menu You can customize the Auto Attendant voice menu for your needs To customize the voice menu settings 1 Access Service Attendant Set Voice Menu The Voice Menu Settings screen appears User s Manual document 96 00710 03 91 a Z E D 3 SE30 IP PBX Monitor Administration Maintenance Provision Attendant Set Voice Menu Menu Access Key LA 1 9104 2 9104 3 9103 x 4 1002 5 1003 6 1003 J 7 _ E 8 E Q z set Figure 74 Voice Menu Settings Screen 2 Select the Menu Access Key 0 9 from the drop down list The Menu Access Key is the digit to be dialled to access Voice Menu after caller s call goes to the auto attendant 3 For each menu selection 0 9 select the special extensions for callers to dial from the extension drop down lists The extensions can be SIP POTS Ring Group or Hunt Group These special extensions are ideal for directing callers to different organizations within the corporation 4 Click the Set button 8 4 4 Uploading the Voice Menu Greeting You can upload a voice menu greeting file that directs callers to press certain buttons to transfer to an organization such as Technical Support Sales or Marketing To upload a voice menu 1 Access
63. o not use a liquid or sprayed detergent for cleaning Use a moist sheet or cloth for cleaning Keep this equipment away from humidity The openings on the enclosure are for air convection and protect the equipment from overheating Do not cover the openings If the equipment will not be used for a long period of time disconnect the equipment from ac power to avoid any damage by transient over voltage Do not pour any liquid into any opening This could cause fire or electrical shock Do not open the equipment For safety reasons the equipment should be opened only by qualified service personnel If one of the following situations arises get the equipment checked by a service personnel The power cord or plug is damaged Liquid has entered the equipment The equipment has been exposed to moisture The equipment does not work well or you cannot get it to work according to user s manual o The equipment has been dropped or damaged o The equipment has obvious signs of breakage Do not leave this equipment in an unconditioned environment Temperatures above 40 C 104 F can damage the equipment To avoid electric shock do not use telephone system during thunder storms Keep this manual for later reference o 0 0 0 User s Manual document 96 007 10 03 L Z ED 3 SE30 IP PBX P A SE30 IP PB Xccscssscssccsscscctctiscsccccacscesccesaccsacsessccecdscvscccesatescccsasccsccscscesddsceccocdsatesccesavcesccsascoscces i User s Man al 5 sei ca
64. onfiguration Screen User s Manual document 96 00710 03 23 LED 3 SE30 IP PBX Enter the IP address for the SE30 in the IP Address entry field Enter the subnet mask for the LAN in the Netmask entry field Enter the DNS server IP address in the DNS Server entry field Click Set 2 3 4 Enter the LAN default gateway in the Default Gateway entry field 5 6 7 Access Administration Network WAN Access Type Maintenance Service Provision Network Access Type Settings IP Accessibility Public IP Address ice Control WAN Access Type Figure 12 Access Type Configuration Screen 8 Select Public IP Address from the IP Accessibility drop down list 9 Click the Set button 3 3 3 1 2 Private Network To configure the SE30 with a Private fixed static IP address 1 Access Administration Network WAN Settings User s Manual document 96 00710 03 24 A LED 3___s srrex Network 6 06 16 21 i WAN Settings work Mode Static x IP Address 192 168 1 100 Netmask 255 255 255 0 Default Gateway 192 168 1 1 DNS Server 4 2 2 2 VLAN C Enabled Disabled VLAN Tag SS Figure 13 IP Configuration Screen Enter the IP address for the SE30 in the IP Address entry field Enter the subnet mask for the LAN in the Netmask entry field Enter the LAN default gateway in the Default Gateway entry fiel
65. prefix of the IP trunk cannot overlap with any PSTN trunk or any other extensions e Area code and the number of digits of phone number User s Manual document 96 00710 03 42 a Z E D 3 SE30 IP PBX e Out dial prefix for virtual trunk e g 9 1 XXX XXXX XXXX 4 3 2 2 Provisioning an IP Trunk To use the IP trunk the configuration of IP Trunk and Route must be completed To provision an IP trunk on SE30 1 From the Provision menu click Trunk The IP Trunk screen appears Administr Trunk Trunk ID Numbering Plan Name Not Use Numbering Plan 7 Max Concurrent Call 10 Description FXO gateway Phone Number Proxy Address 192 168 1 100 5060 Register Address 192 168 1 100 5060 M Auth Required Auth ID 888 Auth Passwd 888 Registration Expiry sec ao Outbound Proxy Address Figure 29 Trunk Screen 2 The following configurations are mandatory e Enter a trunk ID in the Trunk ID entry field The trunk ID must be greater than 16 as 1 16 are reserved e Select a numbering plan in the Numbering Plan Name drop list e Enter a number in the Maximum Concurrent Call entry field to limit the number of simultaneous sessions over this trunk e Enter Description to describe this IP trunk optional e Enter the phone number of this IP trunk in Phone Number field e Enter Proxy IP Address and Port number Put between IP addre
66. r Portal Call Forwarding Call Forward Setting Always Busy No answer Figure 79 Call forwarding Screen 2 If you want all incoming calls to be forwarded to a phone number enter the phone number in the Always entry field User s Manual document 96 007 10 03 96 a Z E D 3 SE30 IP PBX 3 Ifyou want incoming calls to be forwarded to a phone number when your status is busy enter the phone number in the Busy entry field 4 Ifyou want incoming calls to be forwarded to a phone number when you do not answer enter the phone number in the No answer entry field 5 Click the Set button 9 4 Setting up the Call Screen The SE30 provides call screen function to users Call screen function includes Reject Forward and Voice mail To setup the call screen function 1 Access User Portal Call Forwarding oicemail 2007 06 07 01 29 Call Screen Setting mon Tasks Pattern Target I Reject Z Reject Z Reject Reject Reject I Reject CallScreenBlockList oO ge Sw G as aan Figure 80 Call Screen 6 Enter the digit pattern you want to screen in a Pattern entry field Select the way you would like to screen from the Target drop down list Calls can be rejected forwarded to a specific number or forwarded to your voice mail 8 Click the Set button User s Manual document 96 00710 03
67. ressreerrerresee 63 6 1 3 Reset Configuration to Default tosccsussessceccadconvgeedeaesseadcasnczebsmeetuensess 63 6 2 Upload and Install New Firmware Release 000 0 ee eeeceeseeeeeeeneeenaeenseeeees 64 6 3 CUT VolP ecw iarlas ascec teas Meal denesee santas cates a A R EE se ARR TER E S 65 6 3 1 Change the VolP settihgSnssnnangcnnnornaai 65 6 3 2 Enable Direct M di iscssissssisrisnsnisiiesessissisiissisinisiessiserissisitesiicsa 65 6 3 3 Setting Sy StS TIMET sssri resins iseia 66 6 4 POTS COMOL cnis a E E E AR 67 Chapter 7 MOnitoring ssicsssenseessscassegessteseussdeasesseseds naatestoronesdsennsantwessensdidessscussesastess 69 7 1 Operat ON oare E EEE a E IE 70 7 1 1 Starting the System iirc irisean aaia araia 70 T 1 2 Stopping th Sy SCSI aca tuecteed eaters de hed siae an aiei 70 7 1 3 System Contro laeran r E E E E 12 7 2 Viewing Informati N siese eai AE E aaia 13 deel Viewing Systemi NfO ioeie iodine gssai iasa 73 1 2 2 Viewing Network Info eessesesessssesesseresseserisrersersrerreesresrrseresreseee 74 7 2 3 Viewing Time NfO seses aeaa a Ti rS 75 7 2 4 Viewing VolP fonnar ete tie esata Geake 76 7 3 Viewing Call Detail Records CDR ccceesscecsseceseeececeseeecseeeeeseeeenteeeee 76 7 4 Monitoring Active Phones ssssssesssssesssrssessessssssesseesseserescesseresesressessersoess 77 7 5 Monitoring Arti ve Call Sessi aa 78 7 6 Monitorning IP TUNK Srei E R 79 1 1 Using TOOLS ceases dee coh eiennenn dn ete net iaaea 80
68. rivate IP w Port Forwarding Public IP Address 75 32 150 105 Figure 16 Access Type Configuration Screen 8 Select Private IP w Port Forwarding from the IP Accessibility drop down list 9 Enter public IP address the public IP address in router s WAN port 10 Click Set For this configuration the same SIP port default 5060 and RTP ports must be open in Router If there is a Domain Name associated with this public IP you can configure the SIP Home Domain by accessing Maintenance VoIP SIP Settings 3 3 3 1 4 Private IP with Port Forwarding Dynamic Public IP Address To configure the SE30 with a private IP address with port forwarding 1 Access Administration Network WAN Settings User s Manual document 96 00710 03 27 SE30 IP PBX Netwo rk WAN Settings work Mode Static x IP Address 192 168 1 100 Netmask 255 255 255 0 Default Gateway 192 168 1 1 DNS Server 4 2 2 2 VLAN Enabled Disabled VLAN Tag Figure 17 IP Configuration Screen 2 Enter the IP address for the SE30 in the IP Address entry field 3 Enter the subnet mask for the LAN in the Netmask entry field 4 Enter the LAN default gateway in the Default Gateway entry field 5 Enter the DNS server IP address in the DNS Server entry field 6 Click the Set button 7 Access Administration Network WAN Access Type Network
69. rt Day drop down list 6 Click the Set button User s Manual document 96 00710 03 94 a Z E D 3 SE30 IP PBX Chapter 9 Using the User Portal 9 1 Log in to the User Portal To login to the SE30 follow the procedure below using any HTML browser 1 Enter the IP address of the SE30 in the browser URL entry field A login screen appears Please enter username and password Username Password Language English x Figure 77 Log in Screen 2 Enter the user name and password and then click the Log In button The user name for the User Portal is the user s extension number for example 1001 and the default password is 0000 9 2 Account Management To set the password for your User Portal Account the same password is also used to retrieve your voice mail 1 Access User Portal User Profile User s Manual document 96 007 10 03 95 amp Z E D 3 SE30 IP PBX User Password Setting Password 123456 Email Address zed3 zed 3 com Figure 78 User Profile Screen 2 To set the password for your User Portal enter a password in the Password entry field 3 Enter your E mail address in the E mail Address entry field 4 Click the Set button 9 3 Call Forwarding The SE30 provides call forwarding function to users Call forwarding function includes Always Busy and No Answer To set Call Forwarding function 1 Access Use
70. s PBX Also the outbound dial prefix is 6 The way for an end user in California to call extension 1212 in Shanghai will be 6 2 1212 In this case the way of an end user in Shanghai calling an extension 2211 in California will be 63 2211 User s Manual document 96 00710 03 45 LED 3 SE30 IP PBX 4 3 2 3 2 On Net to Off Net Communications To call a remote PSTN local or long distance phone number with IP trunks the caller needs to know the outbound dial prefix the dial prefix of the IP trunk to the remote office and the far end local phone number For example if an end user in California is calling to a PSTN local phone number in Shanghai he or she would dial 6 2 9 6417 1212 Number Description 6 Outbound dial prefix in California 2 IP trunk dial prefix from California to Shanghai 9 Outbound dial prefix in Shanghai 6417 1212 Shanghai s local phone number 4 3 2 3 3 Off Net to Off Net Communications To call a remote PSTN local or long distance phone number with IP trunks from a local phone system the caller needs to know the phone number of the local office the outbound dial prefix the dial prefix of IP trunk and the destination number For example a user in a Shanghai hotel calling to a phone number in Milpitas California may dial 6147 8888 6 3 9 1 408 587 9333 Number Description 6147 8888 Shanghai s office main number 6 Outbound dial prefix in Shang 3 IP trunk dial pre
71. ss Maintenance Configuration Save Configuration The Download Configs screen appears Administration Service Provision Monitor Configuration 2007 06 06 21 00 Download Configs Save Configuration tore Configuration Reset Configuration Readyto Save Figure 42 Download Configs screen 2 Click the Ready to Save The Configuration Download Dialog appears 3 Click the Save button and navigate to the folder where you want the TAR file to be saved and click the OK User s Manual document 96 007 10 03 62 a Z E D 3 SE30 IP PBX 6 1 2 Upload and Restore Configuration You must stop the SE30 before you upload and restore a configuration For information on how to stop the PBX see Stopping the System in Section 7 1 To upload and restore a configuration to the SE30 1 Access Maintenance Configuration Restore Configuration The Upload Configuration screen appears Administration Service Provision Monitor Configuration 2007 06 06 21 00 Upload Configuration Configuration File Browse Restore Configuration Reset Configuration Figure 43 Upload Configuration Screen 2 Click the Browse button and browse to a saved configuration file 3 Click the Restore button 6 1 3 Reset Configuration to Default You must stop the SE30 before you can reset the configuration to the factory default For information on how to stop the S
72. ss and port number For example 192 168 0 100 5060 e Enter Registrar IP Address and Port number Put between IP address and port number For example 192 168 0 100 5060 User s Manual document 96 00710 03 43 LED 3 SE30 IP PBX e Check the Auth Required check box if authentication is required e Enter the authentication ID and password in the Auth ID and Auth Password entry fields e The Registration Expiry second field determines how often the SE30 registers with the SIP proxy Enter 0 for this field if no registration is required e Enter Outbound Proxy IP Address and Port number Put between IP address and port number For example 192 168 0 100 5060 4 Click the Add button To provision alternate routes 1 From the Provision menu click Route The following screen appears Digit Pattern Description 21 gt Order Trunk List ze Digit Translation Strip Prepend Append Figure 30 Alternate Route Screen 2 Configure the following settings e Enter Digit Pattern the digits you are going to dial for this virtual trunk The Digit Pattern comprises digits N 2 9 Z 1 9 X 0 9 and any number of digits following the access number The N Z X must be uppercase e Enter the Description to describe this route e From the Virtual Trunk IP Trunk List select the virtual trunk ID to the
73. the list the call is answered when one of the extensions in the group picks up the call Provision hunt Group 1 From the Provision Main Menu screen click Subscriber The Subscriber Provision screen appears 2 Select Hunt Group as the Extension Type Subscriber SIP RINGGROUP HUNTGROUP VOICEMAIL IVR POTS POTS POTS POTS SIP SIP SIP SIP Extension Type Phone Extension Hunt Group Members Description 7001 7002 s000 s001 8101 8102 8103 8104 9101 9102 9103 test AA testi test2 test3 Hunt Group 7 7002 1001 1002 1008 Figure 26 Hunt Group Provision Screen 3 For each hunt group the following fields are mandatory e Phone Extension The extension number assigned to this group e Hunt Group Members The extension numbers of the users assigned to this oe 99 group Use as a delimiter User s Manual document 96 007 10 03 38 ZZED 3 SE30 IP PBX e Description description of this Hunt group usually the group name for caller ID 4 Click the Add button 5 Click the Modify button to modify an existing hunt group 6 Click the Remove button to remove an existing hunt group 4 1 5 Voice Mail The SE30 provides Voicemail for its end users as an optional feature End users can retrieve their voicemails and change their passwords For hardware version 1 1 or older the voicemail feature is not
74. tone has to be selected To select the correct POTS Tone 1 Access Maintenance POTS Control The POTS Control screen appears Monitor Administration Service Provision POTS Control 2007 06 06 22 40 POTS Control Tone Zone North America Common Tasks Waiting for ist Key Timeout 16 Seconds Waiting for Calling Out Timeout 5 Seconds Match Extension First E Figure 48 POST Control Screen 2 Select the Tone Zone according to the location of the country 3 Enter the time for first dialling timeout in the Waiting for 1 Key Timeout entry field The line will go busy when there is no dialling after the phone is off hook User s Manual document 96 007 10 03 67 amp Z E D 3 SE30 IP PBX 4 Enter the time for second dialling timeout in the Waiting for Calling Out Timeout entry field The SE30 will dial the number after this timeout when there is no further dialling entry User s Manual document 96 00710 03 68 _ZIED 3 Chapter 7 Monitoring From the Monitor menu you can e Operation Start or stop system e View system info e View system events and alarms e View call detail records CDR e Monitor active SIP phones e Monitor active calls e Monitor IP trunks Use system tools User s Manual document 96 007 10 03 SE30 IP PBX 69 a Z E D 3 SE30 IP PBX 7 1 Operation From Operation menu you can start or stop the SE30 and reboot or shutdown the s
75. try field 5 Click the Set button 8 2 Using SPREE The SE30 has many advanced services Even if your IP phone does not have special User s Manual document 96 00710 03 84 _ZIED 3 function keys such as Conference Hold Transfer your phone still can utilize conference call holding and call transferring features through SPREE keys The SE30 keeps listening to the DTMF digits sent by the phone Therefore your phone can utilize a feature by entering a particular sequence of DTMF digits To provision SPREE codes Access Service SPREE The SPREE screen appears s is the special prefix all SPREE codes must start with A SPREE code consists of two digits SPREE Code Settings Special Prefix Call Forwarding Always Activation Call Forwarding Always Deactivation Switch Call Waiting POTS Only Do Not Disturb Activation Do Not Disturb Deactivation Call Park Call Pickup Call Return Speed Dial POTS Only Feature Status Retrieve POTS Only Query WAN IP Address POTS Only User Voice Menu Unplug USB Storage Device POTS Only Figure 70 SPREE Screen SE30 IP PBX e Speed Dial Query WAN IP Address and Feature Status Retrieve functions are available to analog phones only User s Manual document 96 007 10 03 85 LED 3 SE30 IP PBX SPREE codes O Call Forwarding Always Activation Default code is 72 Feat
76. ulaw 20070212 14 58 1002 70 KB msg0000_1002 ulaw Figure 82 Saved Voicemail Screen 2 To download a saved voicemail message select a message and click the Download button After downloading voicemail message to your computer you can use a media player to listen to the message 3 To delete a saved voice mail message select the message to be deleted and click the Delete button User s Manual document 96 00710 03 99 p 4 Z E D 3 SE30 IP PBX Chapter 10 Testing the System To test the SE30 O Configure several SIP Phones in the SE30 and connect them up to a router that is connected to the SE30 O Make phone calls between the SIP Phones to ensure that the configuration allows voice to travel in both directions O Make test calls to the PSTN such as to a mobile phone by dialling the access prefix for PSTN calls for example 9 and then the PSTN number O To test calls on across a group of SE30 s a networks with multiple SE30 locations e Dial the outbound dial prefix e Dial the transit access prefix for the desired location followed by the extension number at the far end User s Manual document 96 00710 03 100 p 4 Z E D 3 SE30 IP PBX Chapter 11 Troubleshooting If you encounter a problem while installing the system or phones check this section for possible solutions For additional help please contact your local VAR or send an e mail to globalsupport Zed 3 com Troubleshooting the Power Issues
77. ument 96 00710 03 60 E p 4 Z E D 3 SE30 IP PBX Time NTP Settings NTP Server pool ntp org Update Interval one Day x Figure 40 Time Server Screen 2 Enter the NTP Server IP address or FQDN in the NTP Server entry field 3 Select the update interval from the Update Interval drop down list 4 Click the Set button To manually set up the time setting in the SE30 1 Access Administration Time Change Time New Time New time 2007 06 06 20 16 41 YYYY MM DD HH MM SS Figure 41 Set New Time Screen 2 Check current date and time If it s incorrect enter the correct date and time YYYY MM DD HH MM SS in the New Time entry field 3 Click the Set button User s Manual document 96 00710 03 6l Z E D 3 SE30 IP PBX Chapter 6 Maintenance 6 1 System Configuration You can save the current SE30 configuration settings restore a saved configuration or reset the configuration to factory default 6 1 1 Save Configuration You can save the current configuration settings for backup or to re use them in other SE30s this can help you save time when configuring multiple PBXs The configuration information is saved to a client PC as a TAR file It is recommended that you save your configuration periodically Also save it frequently during a large installation or major service changes To save the SE30 s current configuration 1 Acce
78. ure This feature allows users to redirect all incoming calls to another phone number Users can still make outgoing calls when this feature is activated Operation 1 Pick up the handset listen for dial tone and dial the SPREE code 2 A special dial tone appears dial the number to which calls will be forwarded You will hear a confirmation tone special dial tone if successful otherwise you will hear busy tone 3 Hang up O Call Forwarding Always Deactivation Default code is 73 Operation 1 Pick up the handset 2 Dial the SPREE code a confirmation tone appears 3 Hang up O Cancel Call Waiting Default code is 70 Operation 1 Pick up the handset 2 Dial the SPREE code a special dial tone appears 3 Dial destination telephone number wait for answer 4 If there is another party calling in the call waiting feature and tone will be suppressed for the duration of the call in progress the other party will go to voice mail directly Call Waiting is activated by default This SPREE command only takes effect for the duration of a single telephone call C1 Do Not Disturb Activation Default code is 78 Feature All incoming calls will be transferred to voice mail directly without ringing the extension Operation 1 Pick up the handset 2 Dial the SPREE code a confirmation tone appears 3 Hang up C1 Do Not Disturb Deactivation Default code is 79 Operation 1 Pick up the handset 2 Dial the SPREE code a
79. ure SIP phones e Test SIP to SIP calls To provision and test Off Net calls SIP phone to PSTN or IP trunk you need to e Provision phone extensions e Provision numbering plan e Provision the PSTN or IP trunks e Configure SIP phones e Test SIP to PSTN or IP calls User s Manual document 96 00710 03 17 LED 3 SE30 IP PBX 3 1 Log in to the SE30 To log in to the SE30 follow the procedures below on any HTML browser 1 Enter the IP address of the SE30 designated when the system was initialized in the browser Address field The SE30 Login screen appears Please enter username and password Username Password Language English gt Figure 4 SE30 Login Screen 2 Enter the user name and password and then click the Log In button to login The default administrator s user name and password is admin The SE30 Monitor MainMenu screen appears after login System Info ASG Version 1 2 1 2 2007 05 08 Total Memory 47208 KB Available Memory 8900 KB Total Disk Space 495 2 MB Available Disk Space 491 6 MB System Last Reboot 2 hours 57 mins ASG Last Restart 2 hours 56 mins Figure 5 Monitor Main Menu Screen User s Manual document 96 00710 03 18 a Z E D 3 SE30 IP PBX 3 2 Menu Hierarchy Clicking the menu items across the top of the screen Monitor Administration Maintenance Service and Provision brings up submenus on the left column These selections allow you perform various t
80. ve DOWN button 4 8 Configuring Digit Rules Normally Digit Rules setting is not required for an IP trunk However if you want to apply further restrictions on an IP trunk you can use Digit Rules configuration to do so To add a digit rule 1 Access Provision Advanced Features Digit Rule The digit rule screen User s Manual document 96 00710 03 54 Z E D 3 SE30 IP PBX appears Monitor Administration Maintenance Service 2007 06 06 19 32 Trunk ID Digit Pattern Description Common Tasks Trunk ID 21 Digit Pattern Description Digit Translation Strip Prepend Append Add Modify Remove Figure 35 Digit rules screen 2 Select the trunk ID of the trunk from the Trunk ID drop down list 3 Enter dialling digits in the Digit Pattern entry field the digits you are going to dial for this virtual trunk The Digit Pattern is comprised of digits N 2 9 Z 1 9 X 0 9 and any number of digits following the access number The N Z X must be uppercase 4 Enter the description for this rule in the Description entry field 5 Enter the digit translation Strip strips off the left justified digits Prepend add digits to the front of dialled digits Append add digits to the rear of dialled digits 6 Click the Add button To modify a digit rule 1 Select the digit rule to be modified 2 Make modifications as necess
81. ystem 7 1 1 Starting the System To start PBX software 1 Access Monitor Operation If the system is not running PBX Current State would show that the system is down Administration Maintenance Service Provision System Control PBX Current State DOWN STOPPED F Start Operation F Reboot System Figure 49 System Control Screen 2 Click the Start button to start the PBX 3 Click the Graceful Stop if you want to stop the SE30 once all the current sessions are ended 4 Click the Immediate Stop if you want to stop the SE30 immediately all the current sessions will be dropped 5 Click the Immediate Restart button if you want to restart the SE30 immediately 7 1 2 Stopping the system To stop the PBX software 1 From the Monitor Main Menu click Operation If the system is running the System Current State screen shows that the system is up User s Manual document 96 00710 03 70 a Z E D 3 SE30 IP PBX Operation System Control PBX Current State UP F Graceful Stop E Immediate Stop F Immediate Restart Operation E Reboot System Figure 50 System UP Screen 2 Under this screen you can perform e A Graceful Stop where the system waits until all calls in progress end then shuts the software applications down no new calls can be started and no incoming calls are allowed e An Immediate Stop where the system stops all calls in progress a

SE30 IP PBX User`s Manual - Zed-3

Contents

Download Pdf Manuals

Related Search

Related Contents