Trouble-shooter-Starmon - Star-Oddi
Contents
1. ee A Figure 1 4 Double click on USB Serial Port and select Port Settings Figure 1 5 2014 Star Oddi All Rights Reserved Page 4 User Manual Trouble shooter for Starmon C lick the Advanced button and the following window appears Advanced Settings for COMES fetal COM Port Number C0M14 ox IE Travater Sres Cance Select lower settings ID correct performance problems st low baud rates S ect omer setings faster performance Recre Dytes ar T m ranere Dvi sa BM Ootors Meailsdanecus Opthos elect lower settings to correct reponse probiers Sena Enumerator Seng Prie Latency Tener drrpec is gt Cancel if Power OF Crent Oh Sartre Hero Timeouts Ser RTS On Gose Dissi Modern CEI Al Startup Meerum Read Timesout msec Q M o wire Seeche Suspend Tai Sve G ite T n r Minimum Write Timenut msec alectve S apens de Tmeout reac 5 X Figure 1 6 Under COM Port Number you can define a com port for the USB serial converter After having selected the COM Port Number make sure to close SeaS tar W hen re opening SeaStar the COM port should become active in SeaStar and can be viewed either under the C onnection W izard or Settings gt C ommunication gt Serial Ports If the COM port number does not become active in SeaStar please try another C O M port number Even though the Device Manager of the computer reports that a COM port number is in use it might be possible to define and use those C2. Data Echo in SNMS Press OK and try to connect again Comparison Test Error The comparison test takes place when the PC has sent all the settings data to the recorder and it reads the whole file back and compares to what was sent Bad communication can cause errors in the information file when read back If the data echo check is enabled it is guaranteed that the information file was transferred correctly to the recorder therefore it is OK to disable the comparison test 2014 Star Oddi All Rights Reserved Page User Manual Trouble shooter for S tarmon 2 Starting a New Measurement Sequence 21 Communication Errors 1 Timeout on command echo no response from recorder Check if the cable is properly connected the PC COM port and the recorder 2 Other communication errors Other communications problems can occur although the recorder is still on line The user is prompted to try starting the recorder again in a new measurement sequence If instead the user chooses to connect to the recorder again a CRC error will most likely occur In that case the user should disable the CRC check Settings Connection 2014 Star Oddi All Rights Reserved Page 8 User Manual Trouble shooter for S tarmon 3 Retrieving Data from the Recorder 3 1 Communication Errors 1 Timeout on command echo There is no response from recorder The recorder is off line Please try to connect again 2 Other communication errors while retrieving da
3. OM ports for the USB There is no one solution here as it varies between computers and the user may have to try several times to define a few different COM port numbers It might also be necessary for the user to shift the USB plug between different USB inputs on the computer If the USB cable is switched to another port the computer may not find it at first but if it is un plugged and re plugged itis likely to be found 1 2 CRC Error The CRC test is a safety check performed by the software when retrieving the Recorder Information Data RID The CRC is a register in the RID file which is calculated and placed in the recorder s RID when starting up a new measurement sequence When retrieving the RID from the recorder SeaStar calculates the CRC from the retrieved data and matches it against the recorder s CRC register If they do not match a CRC error is reported The reason why a CRC error occurs is most likely due to bad communication condition Check section 1 1 It Is possible to disable the CRC check while connecting This is done under Settings Connection in the software Normally the 2014 Star Oddi All Rights Reserved Page 5 User Manual Trouble shooter for S tarmon CRC should not be disabled but the following scenarios are an exception where CRC check can be disabled a Communication error occured while inititating a new measurement sequence b A communication error occured after data retriaval while u
4. Trouble snooter for Starmon STAR ODDI Skeidaras 12 210 Gardabaer Iceland Tel 354 533 6060 star oddi star oddi com www star oddi com User Manual Trouble shooter for Starmon Table of C ontents 1 Connecting to the Recorder Liznisansi nassnksiussisssiuususks nasiniss nasida kuo s nasinssi nleni nis 2 LI SONA CaO ENOS soree e EEEren ENOR N 2 Defining the Com Port for USB Serial Converter aaa akanai 2 1 2 5 1 iro Pi Pp 5 1 DISAaBIS ORC NEC Ai iii iii iii ii i i i i i i 6 Updating Settings to Recorder Fault cccccccsececeeeeeeeeeeeeeeeeeeseeeeeseeeeaeeeeas 7 Comparison Test ErrOr ccccccccccsecccceeececeeeeeceeeeeseeceeseeeesseeeesseeeesseeessseeesseeees 7 2 Starting a New Measurement Sequence cccceescceeseeeeseeeseeeseeeeeeees 8 RPI OORT ON ENO S a iii ai ii i i i i is 8 3 Retrieving Data from the Recorder cccccscsesseeeeseeeeseeeesesenseeenneeeeseseees 9 Sek OOMUNN EOS siai dia iii di i a a i i d 9 2014 Star O ddi All Rights Reserved Page 1 User Manual Trouble shooter for Starmon 1 Connecting to the Recorder In order to be able to communicate with the recorder the cable must be connected to the correct COM port as indicated in S eaS tar 1 1 Communication Errors 1 If using a laptop please make sure that the power cable DC power supply are located as far as possible away from the communication cable 2 Make sure that no electrical devices power
5. pdating status in the recorder c A communication error occured while putting the recorder to sleep d A communication error occured while updating status in the recorder upon a POR Power On Reset error detection W hen connecting to the recorder and POR error is detected a new status Is initiated in the recorder and the RAM data is reset e Repeated CRC error occurs and the above does not apply has been checked This may though produce errors in the RID file which again may produce errors in the conversion of data 1 3 Disable CRC Check In case of persistent CRC check error the CRC check can be disabled l Go to Settings Connection and disable the Perform CRC test when retrieving RID 2 Try connecting to the recorder Recorder Connect 3 If connection is OK then examine the RIT file for possible errors These possible errors may manifest themselves as very high gt E20 or very low lt E 20 calibration constants Other errors may be abnormal times dates and abnormally high measurement sequence number in the RIT file Usually S eaS tar will come up with a warning if the calibration constants or time date is not normal If the RIT shows Signs of these error please request recorder backup file RBD from S tar O ddi 4 If the recorder has been measuring data try to retrieve the data Recorder Retrieve Data If data cannot be retrieved there is fault with the PC com port the communication cable or the recorder If da
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7. sources are close to the communication cable 3 If a Device Error is reported upon connection please check if the SeaStar program has been opened more than once This error can also occur if a different program is open and is using the same communication port as SeaStar Defining the Com Port for USB Serial Converter The easiest way to find the correct C om Portis to use the C onnection W izard which can be found under the W izards menu in the software The wizard will display all the com ports available Plug in the USB cable and the selected com port will turn green Connection Wizard If using a communication box Connect the box to the computer and insert the DST If using a StarCom cable Connect cable between the recorder and computer COM14 Figure 1 1 2014 Star O ddi All Rights Reserved Page 2 User Manual Trouble shooter for S tarmon Select the green com port Figure 1 2 NOTICE If no connection can be established with the logger using the USB serial converter cable the following procedure should be performed First connect the USB serial converter to a USB port Open the Control Panel under the Start menu and open the Device Manager 2 wre Qo Contest Panel AD Control Panel hems gt ati TT Adjust your Computers settings V Schie Catit ag AnP u n Cator Mensgzamart Defout Proga g Cove Manage Ene of Access Corte J Forts b cenrg Opens Ri ee gt Mai Mitra stort A
8. ta The result of the retrieval can be viewed in the MIT file Usually if the communication is in order and all the data is retrieved correctly SeaStar will automaticlly convert the data from the decimal values DAD to the unit values DAT If this is not the case then SeaStar may drop the conversion part and it is up to the user to either retrieve the data again or manually re convert the data depending on the status of the retrieval If a communication error occurs in the middle of data retrieval the recorder goes off line The user must connect to the recorder again and retrieve the data again 3 Communication errors while updating recorder status In the event that a communication error occurs while updating the status in the recorder i e after retriving the data the CRC register in the recorder is probably corrupt Thus when connecting again to the recorder a CRC error will likely occur In this case the CRC check should be disabled as described under CRC error in chapter 1 3 2014 Star Oddi All Rights Reserved Page 9
9. ta retrieval is O K continue to step 5 5 Make a short measurement test and start the recorder in a new measurement sequence Recorder Start New Measurment Sequence 6 Connect to the recorder after the short measurement test Recorder Connect The CRC check is automatically enabled If a communication CRC error occurs then there is fault with the PC com port the communication cable or the recorder If this is the case please contact Star O ddi 7 Retrieve data from the short test Recorder Retrieve Data Analyse the data and verify that the values are correct 2014 Star Oddi All Rights Reserved Page 6 User Manual Trouble shooter for S tarmon Updating Settings to Recorder Fault If there is an existing communication problem while using a USB serial converter the user can try to disable the Check Data Echo in SNMS option This option will bypass data echo checks resulting in less restriction on communication protocol By choosing the Settings menu and the Connection option command the following window appears Connection Options T Check Data Echo in SNMS and updating settings in Disconnect and Retrieve Data If data is in the recorder then C Don t retrieve the data automatically t Automatic data retrieval upon connection fe Ask user whether to retrieve the data iw Perform Comparison test on RID in SNMS Using a StarCom cable OK Cancel Figure 1 7 Connection Options Disable the Check
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