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User Guide

1. 77 Starting GOMPpPUtenS Ctu ps ssccesicsdazs cesscasseacesctcaccceaestecuesdeus cvasdeasciahs Wes oaan ianea iieii daaro aaa ARVEN Eau RRE asai 77 Navigating and selecting in Computer Setup c ccsscesscesscssecssecssesseecssessesseceessessesseseseesseesseeaees 77 Restoring factory settings in Computer Setup ccscesscssecssecsecssecseeseeeseeseeeseeseesseesseeseesseesaess 78 Updating the BIOS E i Tai 79 Determining the BIOS Version c ccsscesscesscssscssecssecseesseesssecsseseseescesseeseeeseesneeseesaes 79 Downloading a BIOS update eese see eee eene eene een nnns nn seen sinn sn nnnnns 79 ILU 80 About the boot device order sm netu niinniin iaiia 80 Choosing MultiBoot preferences cccccsssessssscesscssecsseesesscesseesseesseessssessesseeseeeseeeseesseeseeseessasenss 80 Setting a new boot order in Computer Setup eese nennen nnns 80 Dynamically choosing a boot device using the f9 prompt ccsscescesssessesssesseeseeees 81 Setting a MultiBoot Express prompt c ccsscesscssscsseessecsecseeeseesseesseesseecseeceeesssesseees 81 Entering MultiBoot Express preferences esee essere eren nne nns 82 Using HP PC Hardware Diagnostics UEFI cccssssescssesesssscscsssssscs
2. lees eese ee essen nennen nennen nns 42 Identifying low battery levels scsssssessesssesssesscesscssecsseeseeeseesseesseeeees 42 Resolving a low battery level sees eene enne 43 Inserting or removing the battery cccccssessecssessesssesssesecessecssssesessseseessseseesnseesseess 43 Inserting a battery 5 eene eres eterne ene nennen nane de sekretariaat 43 Removing a battery eese sees ita iii nn th se th stans tenens 44 Conserving battery POWER cccesscssscsssesscssecssecssecssecseecaseaeesseecseeceeesseesssesesessesseeensees 44 Storing a user replaceable battery select models only scccesscssesessessesesseseeseees 44 Disposing of a user replaceable battery select models only 45 Replacing a user replaceable battery select models only suus 45 Using external AC DOW r esses esteso eeeen ite serae astro aste Eara ao nro S eain actae Dra ERE ES 45 Testing an AC adapter aannaaien 46 4 External cards dnd CeVICES iio irreevir HERE CORE EPEPPEEEEEEEEE VEM EE HA LvUEER E iire EHE REI ddanik E 47 Using memory card readers eee in Sie ees veas suene AE un a Juss dacdeusanc sees AAAS sues dois vases REUS TuS RS RRR 47 Inserting a memory Card cescesccsseesscssecssecsecssecsseessesecseesecsseeeesseeseesseesaresaeeseesere
3. e Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 15 e Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 66 e Getto know your computer Learn about your computer features See Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 22 for additional information e Find installed software Access a list of the software preinstalled on the computer From the Start screen type a click Apps and then select from the displayed options For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website e Backup your hard drive by creating recovery discs or a recovery flash drive See Backup and recovery on page 73 Finding information You have already used Setup Instructions to turn on the computer and locate this guide To locate resources that provide product details how to information and more use this table Resources For information about Setup Instructions poster e How to set up the computer e Help to identify computer components HP Support Assistant e Operating system in
4. e The battery light select models only indicates a low or critical battery level e Thepower meter icon in the notification area shows a low or critical battery notification Ef NOTE For additional information about the power meter see Using the power meter and power settings on page 40 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Chapter 6 Power management Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e ACadapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery 1 into the battery bay until it is seated The battery release latch 2 automatically locks the battery into place Setting power options 43 Removing a battery To remove the battery A CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut
5. Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lock key the esc key or the b key 3 uM Windows key Returns you to the Start screen from an open app or the 4 Function keys Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Execute frequently used system functions when pressed in combination with the fn key 5 6 Embedded numeric keypad Windows applications key When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key Displays options for a selected object Top 11 Bottom Component 1 Service door Description Gives access to the hard drive the wireless LAN module slot the WWAN module slot select models only and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant
6. e Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and on select models one or two wireless lights All the wireless devices on your computer are enabled at the factory and if your computer has a wireless light the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off A NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Connecting toa wireless network 15 16 Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 1 From the Start screen type control panel and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center For more information access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using a WLAN With a WLAN device you can access a wireless local area netwo
7. 62 Chapter9 Security After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user The user password and the master password can be identical You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can be removed from the drive only with the master password Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 9 10 11 12 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Click Set DriveLock Password global Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter Read the warning To continue select YES When prompted type a master password and then press enter When prompted type the master password again to confirm and then press enter When prompted type a user passwo
8. Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e TouseMultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 80 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select one of the following options e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Hybrid e Advanced Boot Options gt UEFI Boot Order gt UEFI Native Boot mode e Advanced gt Boot Options gt Legacy Boot Order gt Legacy Boot Mode Press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to sele
9. The computer is unable to Start Up eese eee eee esee enne enne nennen tns tnse tane th sena se nn snn sn 88 The computer screen is blank eee seessee esee nnn sinn snn sena enses nasa s sensn sns n 88 Software is functioning abnormally leise eseseee eene eren enses enn stas tn senes nnas 89 The computer is on but not responding eese sese eese eee en en ene ths nnns tnn nn nn sn nnnn 89 The computer is unusually warm esses eese ee senes en nennen nennen nnns snnt sas tnss irse tenete sn 89 An external device is not working cccsccssecssessesssessecssecsecseesseeseessseseecaeesseesaesaeeseeaeeeeeeesesseeseses 89 The wireless network connection is not working eese eese eene 89 A movie is not visible on an external display sees eese eese eene eene nnne 90 Appendix C Electrostatic discharge 5 5 crore annon et eto ba Poe b a Poo peo Pape EbE snap a aoa e PEPEN ERR REPE e RE ERE E EE ERE SS RAE EEE REPRE PESE E 0e Eae ssa 91 Welcome After you set up and register the computer we recommend the following steps to get the most out of your smart investment eX TIP To quickly return to the computer Start screen from an open app or the Windows desktop press the Windows key uu on your keyboard Pressing the Windows key again will return you to the previous screen
10. User Guide Copyright 2015 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Centrino and Pentium are trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc SD Logo is a trademark of its proprietor Java is a U S trademark of Sun Microsystems Inc Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition January 2015 Document Part Number 780917 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support and select your country Select Drivers amp
11. secure their company assets HP Touchpoint Manager helps protect devices against malware and other attacks monitors device health and enables customers to reduce time spent solving end user device and security issues Customers can quickly download and install the software which is highly cost effective relative to traditional in house solutions Installing an optional security cable EY NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 344 Ef NOTE The security cable slot on your computer may look slightly different from the illustration in this section See Getting to know your computer on page 4 for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key 9 Using HP Client Security 67 68 10 Maintenance Adding or replacing memory modules The computer has one memory module compartment The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot A NOTE Before adding or replacing a memory module make sure the computer has the most recent BIOS version and update the BIOS if n
12. see Removing the service door on page 54 5 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Chapter 10 Maintenance b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot A CAUTION Toprevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect amemory module after removal place it in an electrostatic safe container 6 Insert anew memory module A CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated Adding or replacing memory modules 69 c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place A CAUTION Toprevent damage to the memory module be sure that you do not bend the memory module 7 Replace the service door see Replacing the service door on page 55 8 Insert the battery see Inserting
13. sees 31 5 PISA IRI Loo A EHE EH ELDER E ER RT FERRE ee FERAM HEH CORRER AMI TT 32 Using the media activity controls esesscessesscessesssessecssessecseceecsesssesoecseesssesseesssessesssessesssensecsseseeessecsesseesaes 32 DUI 32 Connecting speakers ceccessesscesscescesscescesscestesscesecensesseseesseesecensessseseesseesssessecssessecseeseseateseesseesaes 32 PESO rm 33 Connecting headphones and microphones eese sees eese ee eren nennen senten nnns nns 33 Checking audio functions on the computer cccscsesesssessecssecesesseceseeeseeecsseseeceseseesseesaesseessessees 33 Con E 34 lInrp 34 Display P Ott E 35 Discovering and connecting wired displays using MultiStream Transport 36 Connect displays to computers with Intel graphics with an optional hub 36 Connect displays to computers with Intel graphics with a built in hub 36 Discovering and connecting to Miracast compatible wireless displays select models only 37 6 Power management See 38 Shutting d
14. 6 Power management Disposing of a user replaceable battery select models only ZA WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide from the Start screen type support and then select the HP Support Assistant app To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Replacing a user replaceable battery select models only Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power A WARNING Do not charge the computer battery while you are onboard aircraft ZN WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP ET NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking
15. Downloads and then follow the on screen instructions Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice Table of contents BMC seas E i wcouu cous dd 1 Finding in
16. down the computer through Windows before removing the battery 1 2 3 Turn the computer upside down on a flat surface with the battery bay toward you Slide the battery release latch 1 to release the battery Remove the battery from the computer 2 Conserving battery power From the Start screen type power select Settings and then select Power Options Select low power use settings through Power Options Turn off wireless and LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external power source Stop disable or remove any external memory cards that you are not using Decrease screen brightness Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery select models only 44 A CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place 939 Ef NOTE Astored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more Chapter
17. hard drive eese esee eeee eee eene nennen seen sn nn sinn n sns ns nns 56 Installing a hard drive eee esses esee eese enne tn nennt nnne nh nenne tenerse 57 Improving hard drive performance ccssccsscssccsscesscescesscescesscesseesceseecscessecsseseecsseseecnsessesessaeeaess 58 vii 8 SCORN ices stip pet nce case exse mE ROME EM Mu MEER E M DD M dc EE anna MEME dede E areas DEM MEME 59 PFOtecting Burgo 59 USING PASSWOMKS SEM 60 Setting passwords in WindOWs sccscccssscssessecssecsesscecasecssesecessecssecssessecseecsseasecseeeseeesseseeesseensees 60 Setting passwords in Computer Setup ccsceescesscessesscesscesscesecsecssesecssecseessaesseesseeseeesseessseaeeses 61 Managing a BIOS administrator password eese eese nennen nennen nennen nnns nns 61 Entering a BIOS administrator password esses ener 62 Managing a Computer Setup DriveLock password esses sees nennen 62 Setting a DriveLock password eese eene en nennen tnn tnn ernst nntrnn nes 63 Entering a DriveLock password eese eene nennen nnn nnn nnns 63 Changing a DriveLock password elei eeseseeeee eene enne nnne nenne 64 Removing DriveLock protection esses esee esee eene nnne nnn niensis nnnin 64 Using Computer Setup Autom
18. reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type file and then click File Explorer From the Start screen type pc and then select This PC A NOTE Ifthe Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 75 3 If the Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions A NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that
19. select the HP Support Assistant app on the Start screen and then select Battery and performance Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lowerthe brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Storetheuser replaceable battery in a cool dry location e Selectthe Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights From the Start screen type power select Settings and then select Power Options Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs
20. the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Usea pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on scree
21. the network cable into a network wall jack 2 or router A NOTE Ifthe network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Connecting to a wired network LAN select models only 21 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select models only Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using pointing devices 99 E NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties e From the Start screen type mouse click Settings and then select Mouse Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements XK TIP Use the left and right butt
22. the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device 50 Chapter7 External cards and devices Using optional external devices ET NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer A CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 Ifyou are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer A NOTE HP external U
23. to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e HP Mobile Broadband Module select models only A wireless wide area network WWAN device that gives you wireless connectivity over a much larger area Mobile network operators install base stations similar to cell phone towers throughout large geographic areas effectively providing coverage across entire states regions or even countries e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using the wireless controls You can control the wireless devices in your computer using one or more of these features e Wireless button wireless switch wireless key or airplane mode key referred to in this chapter as the wireless button select models only
24. you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC A NOTE If the Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 75 3 Ifthe Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Chapter 11 Backup and recovery 4 5 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support se
25. Abroadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e Awireless router 2 purchased separately e Awireless computer 3 d NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP ET NOTE Itis recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to e mail that is not confidenti
26. NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly A NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e Toseta new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e Todynamically choose the boot device by pressing esc while the
27. SB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device Using optional external devices 51 8 Drives Handling drives AN CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Observe these precautions e Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive e Before handling a drive discharge static electricity by touching a grounded surface e Donottouch the connector pins on a removable drive or on the computer e Handleadrive carefully do not drop a drive or place items on it e Beforeremoving or inserting a drive shut down the computer If you are unsure whether the computer is off in the Sleep state turn the computer on and then shut it down through the operating system e Donotuse excessive force when inserting a drive into a drive bay e Donottypeonthe keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration e Avoid exposing a drive to temperature or humidity extremes e Avoid exposing a drive to liquid
28. Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen A NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Using Computer Setup 77 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter e To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer re
29. To access HP Support Assistant on the Start screen select the HP Support Assistant app 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Near Field Communication NFC sensor Allows you to connect wirelessly with communicate with and transfer data info to and from your Near Field Communication NFC compatible devices 12 Chapter 2 Getting to know your computer Component Description 4 Battery bay Holds the battery 5 Battery bay cover release latch Releases the battery cover from the battery bay Bottom 13 Rear Component Description 1 RJ 45 network jack with lights Connects a network cable LL e Green left The network is connected e Amber right Activity is occurring on the network 2 USB 3 0 port Connects an optional USB device such as a keyboard Sv mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 49 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 DisplayPort Connects an optional digital display device suc
30. Warranty information To access this guide from the Start screen select the HP Support Assistant app select My computer and then select Warranty and services or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy 2 Chapter 1 Welcome Resources For information about e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html Finding information 3 4 2 Getting to know your computer Right oo eo Compo
31. a battery on page 43 9 Connect AC power and external devices to the computer 10 Turnon the computer Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands e Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes 70 Chapter 10 Maintenance A CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer N WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect AC power Disconnect all powered external devices A CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids drippe
32. acement AC power adapter Chapter 6 Power management 7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see Getting to know your computer on page 4 Inserting a memory card A CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated a You will hear a sound when the device has been detected and a menu of options may be displayed Using memory card readers 47 48 Removing a memory card A CAUTION Toreduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Clickthe remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 On up e EA NOTE Ifthe card does not eject pull the card out of the slot Chapte
33. agnostics UEFI to a USB device on page 82 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions ET NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 82 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technolo
34. al and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN o Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Connecting to a wireless network 17 Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button A NOTE On some models the wireless light is amber when all wireless devices are off From the Start screen point to the far right upper or lower corner of the screen to display the charms Select Settings and then click the network status icon Select your WLAN from the list aS dn 3 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Sign in A NOTE If no WLANs are listed you may be out of range of a wireles
35. an detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer For more information about computer viruses access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e _ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available A NOTE Under some circumstances a firewall can block access to Internet ga
36. and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory A NOTE Ifyou are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separately on page 75 Backing up your information 73 74 Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for steps on restoring files and folders To recover your information using Automatic Repair follow these steps A CAUTION Some Startup Repair options will completely erase and
37. arges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs ET NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life Finding additional battery information HP Support Assistant provides the tools and information about the battery To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A Toaccess battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Setting power options 41 42 Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer A NOTE The computer must be connected to external power for Battery Check to work properly 2 Toaccess battery information
38. ary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display A NOTE When using both displays the movie image will not appear on any display designated as the secondary display 90 AppendixB Troubleshooting Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 91 92 Ind
39. atic DriveLock esee esses eene erneut 65 Entering an Automatic DriveLock password c ccssscssecsseessesscessceseesseeseeseesseesseesees 65 Removing Automatic DriveLock protection esses eren eene 65 Using antivirus SOftwalte nita cette eon ten cede oon euntes aie cugeeataccehssideccvestoacdgecadescdecauestaveseedbasdeeeyeey 66 Using firewall SoftWare ssnin 66 Installing critical security updates ec eeceescssecesceseceseessecsecsseeeeeseeseesseeeeseeseeeseesseesseesseeseesseeseeseesseesseesees 66 Using PESI STIMMT EREET 67 Using HP Touchpoint Manager select models only eise seseseee teens te nnne tnn ntn sns ns tetas es 67 Installing an optional security cable eee seeeeee seen ns nnns nsns sinn enne s sens snns 67 O a ois sss MR 68 Adding or replacing memory modules eiiis eese eese ee eene rnn tn snn sone sna sinn se nasa nenas teneas esas s sensn 68 Cleaning your computer ccsccessesscessesscesscesecssecsecesecsseseeesecsseeasceaecaesaeesaecasseaeesaeesaecaeecaeeaaesaesneesaessseeseeaes 70 Ie T IIIa TUER 71 Cleaning the display All in Ones or Notebooks esses 71 Cleaning the sides or cover c ccsscessesscessess
40. computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Ue Product X0000000 MEUBLE DEY UE IE HEU I Warranty lylyOy Component 1 Serial number 2 Product number 3 Warranty period e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed 039 E NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use Labels 85 86 14 Specifications e Input power o Operating environment Inp
41. ct Main Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instruct
42. d on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe A NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse A WARNING Toreduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface A CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e Tocleanthe TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e Toprevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions Go to http www hp com support to download the latest version
43. display faces backwards A CAUTION To prevent damage to the display hinges when in notebook configuration do not rotate the display counterclockwise 2 Lower the display over the keyboard To change the tablet back into a notebook reverse these steps Component Description 1 WWAN antennas 2 Send and receive wireless signals to communicate with wireless wide area networks WWAN 2 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment 3 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 4 Internal microphones 2 Record sound 5 Webcam light On The webcam is in use 6 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 8 Chapter 2 Getting to know your computer Component 7 Windows button Description Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wire
44. e switching 29 DisplayPort connecting 35 DisplayPort identifying 14 docking connector identifying 5 drivemedia 39 DriveLock password changing 64 description 62 entering 63 removing 64 setting 63 drives external 51 handling 52 hard 51 optical 51 using 52 E electrostatic discharge 91 embedded numeric keypad identifying 11 30 esc key identifying 11 external AC power using 45 external devices 51 external drive 51 F f11 recovery 74 Face Recognition 34 firewall software 66 fn key identifying 11 28 function keys identifying 11 G GPS 20 H hard drive external 51 installing 57 removing 56 hard drive recovery 74 headphone audio out jack 5 headphones and microphones connecting 33 Hibernation exiting 40 initiating 40 high definition devices connecting 37 hot keys adjusting volume 29 battery charge 28 decrease screen brightness 29 decreasing speaker sound 29 description 28 increase screen brightness 29 increasing speaker sound 29 keyboard backlight 29 muting speaker sound 29 Sleep 29 switching screenimage 29 using 28 wireless 29 hot keys media 32 HP Client Security 67 HP Mobile Broadband disabled 20 HP Mobile Connect 19 HP PC Hardware Diagnostics UEFI downloading 82 using 82 HP Touchpoint Manager 67 hubs 49 l input power 86 integrated webcam light identifying 8 internal microphones identifying 8 Internet connection setup 17 issues resolving 88 J jacks a
45. e a SIM press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help 20 Chapter3 Connecting to a network Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook PDA Phones cellular cordless smart phone Imaging devices printer camera Audio devices headset speakers Keyboard Mouse Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network LAN select models only Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable and a network jack on the computer To connect the network cable follow these steps 1 2 Plug the network cable into the network jack 1 on the computer Plug the other end of
46. e according to the manufacturer s instructions e Besurethat all device connections are secure e Besurethatthe device is receiving electrical power e Besurethat the device especially if it is older is compatible with the operating system e Besurethatthe correct drivers are installed and updated The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions Resolvingissues 89 e Toenableor disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box e Besurethatthe wireless device is turned on e Besurethatthe computer wireless antennas are free from obstructions e Besurethatthe cable or DSL modem and its power cord are properly connected and that the lights are on e Besurethatthe wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on e Disconnect and then reconnect all cables and turn the power off and then back on A movie is not visible on an external display 1 If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays 2 Configure the monitor settings to make the external display prim
47. e installed such as an 802 11b g device a Global System for Mobile Communications GSM device or a General Packet Radio Service GPRS device the use of these devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary A WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 87 B Troubleshooting Troubleshooting resources e X Access website links and additional information about the computer through HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app A NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welc
48. e that each external device is connected to the correct port on the hub For more information from the Start screen type screen resolution or press fn f4 and then follow the on screen instructions Connect displays to computers with Intel graphics with a built in hub With your internal hub and Intel graphics controller you can connect up to 3 display devices in the following configurations e Two 1920 x 1200 DP monitors one 1920 x 1200 VGA monitor connected to an optional docking station e One 2560 x 1600 DP monitor one 1920 x 1200 VGA monitor connected to an optional docking station To set up multiple displays follow these steps 1 Connect your external display devices to the VGA ports or DisplayPorts DP on the computer base or the docking station 2 When Windows detects a monitor connected to the DP hub the DisplayPort Topology Notification dialog box is displayed Click the appropriate options to configure your displays Multiple display choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which extends the screen image across all enabled displays ET NOTE If this dialog box does not appear be sure that each external device is connected to the correct port on the hub For more information from the Start screen type screen resolution or press fn f4 and then follow the on screen instructions 36 Chapter5 Multimedia Discovering and connecting to Miracast compatible wi
49. e the service door after accessing the memory module slot hard drive regulatory label and other components To replace the service door 1 Set the service cover down in place 1 taking care to align it properly and then slide it toward the battery bay until the service door snaps into place 2 2 With the service bay towards you replace the 3 captive screws at the center of the unit and the 2 screws at the edge of the unit 3 Replace the rubber covers for the 2 edge screws Then replace the 2 screws in the middle of the service door 4 A NOTE Ifyou want to use the optional screw it is stored inside the service door ep 3 Insert the battery see Inserting a battery on page 43 Using hard drives 55 Replacing or upgrading the hard drive A CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 2 3 4 5 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Turn the computer upside down on a flat surface Remove the battery and the battery cover
50. ed a low battery level To change these and other power settings right click the Battery icon on the Windows desktop in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is 88 AppendixB Troubleshooting connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click the Power icon and then click Shut down If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 89 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs A CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at leas
51. eeded See Updating the BIOS on page 79 A CAUTION Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module A CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 94 Ef NOTE To usea dual channel configuration when adding a second memory module be sure that both memory modules are identical 395 ET NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer 2 3 Remove the battery see Removing a battery on page 44 4 Remove the service door
52. elect Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password A CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords 334 ET NOTE ABIOS Administrator password must be set before you can access the DriveLock features To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection
53. eseesaeesaessaeeseesseesaes 17 Protecting your WLAN c ccsccesssessececseceseecsscecseesseeecescesneesceesaeceeeeceeecueseeeeseeeeseeesaes 17 Connecting toa WLAN 15 eoe irent tase sncetcencesncetteeacsndeenseauaceedvanesectens e 18 Using HP Mobile Broadband select models only esses eese tntnes 19 Using HP Mobile Connect select models only eese sese seeeeetete snnt ten tente 19 Inserting and removing a SIM select models only eese entente 20 Using GPS select models only cccccsesssscsesesssscsesescsessesesesessesesesessesesesesseecaeseseeeeseseseescaeseseeeeness 20 Using Bluetooth wireless devices cccccesscsssesscesccsscesscesscsseessesecssecseesaeesaessaesaressesseessnesaesseesaess 21 Connecting to a wired network LAN select models only scsccscecescesesecsesscsensescssesecsesecsenseesseseceensesenees 21 4 Navigating using the keyboard touch gestures and pointing devices eee ec ceeee eere 22 IEnpPmUmupeecc E 22 Setting pointing device preferences sccssessecssessecssesssessesssessessseseesssesseeseesaeesaeeseeseeseseeesssenseass 22 Using the TouchPad and gestures eese esses esses eee ee eie enen nette tet tests test nense teen rseet 22 Turning the TouchPad off and o
54. esessesesecseseseecseseseceesesecseseseeseseseeaeseseeeeaenes 82 Downloading HP PC Hardware Diagnostics UEFI to a USB device esee 82 Using HP Sure Start select models only ceesescesssssesesssecscsessssesesecscsssesseseseeecseseseeseseseeaesesecseaeseeaeseseeeeaeees 83 13 SUpport sccsssecssscsssssscscscisccsssssessessscsonss scacesececsesssess0se0sse6s66sse6ssescscessnes scnsedececdessasssssesssesssscesseesssessees ceceesdeseses 84 Contacting SUP POM siecssztesstaccn sc sszsenccetazee sezeebastextar 2eecouceiavecoastexites seatecentidesoastecsicedouedavactaateavcedectdesclesncaadeascadteas sin 84 Ire cecee cen E ch RE T E E ze avs AE E A EAE E EEE A E A E EE E AE 85 14 SBOCITICAUDHS cna SaO 86 WUE PO WEI aE E EE EE E E E E E NE E E E E E EE E EE 86 Op rating ENVIFONMEN ves cccsccccsscccccesesccecevensecscdeenscascetenssecesetesuovescccveecenscsensesansadennedeuceenssdunsteaccdcenetsancdecd avetecuesssn 86 Appendix A Traveling with the computer cccccsssscssscccrcsscccsscssccsssccccesscccscescsccccsccsccccscssccnccsccessscsccesscoscsses 87 Appendix B Troubleshooting iiss icisscscsscsssscccscssssscssssssessssscssssonssisecevacscsssdsacsesssssssasvess secedecsscssascessseccsssesosseteassesee 88 Troubleshooting resources sscssccsscssscssecssesecssecssecseescecseecssecsseceecssscosscseessecnsesssusssuseesssessseesensesssesssesseensess 88 ITO UTITUR 88
55. ex Symbols Numerics 2 finger pinch zoom TouchPad gesture 24 A AC adapter testing 46 AC adapter battery light 14 administrator password 60 airport security devices 52 ambient light sensor 8 antivirus software 66 audio functions checking 33 audio in microphone jack identifying 5 audio out headphone jack identifying 5 Automatic DriveLock password entering 65 removing 65 B battery conserving power 44 discharging 42 displaying remaining charge 42 disposing 45 low battery levels 42 replacing 45 storing 44 battery bay 85 battery bay identifying 13 Battery Check 42 battery coverreleaselatch 13 battery information finding 41 battery power 41 battery temperature 44 BIOS determining version 79 downloading an update 79 updating 79 Bluetooth device 15 21 Bluetooth label 85 buttons left TouchPad 9 media 32 Index power 4 38 right TouchPad 9 volume 5 33 C cables USB 50 caps lock light identifying 10 caring for your computer 70 checking audio functions 33 cleaning your computer 70 components bottom 12 display 7 leftside 6 rear 14 right side 4 top 9 Computer Setup BIOS administrator password 61 DriveLock password 62 navigating andselecting 77 restoring factory settings 78 computer traveling 44 87 connectingtoaWLAN 18 connector power 14 conservation power 44 corporate WLAN connection 18 critical battery level 39 critical updates software 66 D Disk Cleanup software 58 display imag
56. fferent power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached a low or critical battery level Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 2 3 4 From the Start screen type power options and then select Power Options In the left pane click Require a password on wakeup Click Change Settings that are currently unavailable Click Require a password recommended 9 Ef NOTE Ifyou need to create a user account password or change your current user account password 5 click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 Click Save changes Chapter 6 Power management Using battery power A WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power ch
57. formation To access HP Support Assistant from the Start screen e Software driver and BIOS updates select the HP Support Assistant app To access the latest user guide go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions e Troubleshooting tools e Howto access support Worldwide support e Online chat with an HP technician To get support in your language go to e Supporttelephone numbers http welcome hp com country us en wwcontact us html e HP service center locations HP website e Support information To access the latest user guide go to http www hp com e Ordering parts and finding additional help support and select your country Select Drivers amp Downloads and then follow the on screen instructions Accessories available for the device Safety amp Comfort Guide e Proper workstation setup posture health and work habits To access this guide e Electrical and mechanical safety information A Fromthe Start screen type support and then select the HP Support Assistant app or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Regulatory and safety information To access this guide e Battery disposal information 1 From the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select User guides Limited Warranty
58. formation RR 2 2 Getting LO a Ar dieci Tag 4 Mug 4 pe a e a e a A A A C P 6 BEL 7 MG o EEE 9 Dub 9 HIER e 10 y OU TP 11 dE 12 ROOM ec 14 3 Connecting fo d MOTION T EE EI a ae araa saasaa aA aa a SaaS 15 Connecting to a wireless network ccsscesccsssssscesscsscescesscessesscessceseceseesecseesssessecseesesessessseseecsesnesenseaeecneessseass 15 Using the wireless controls csccsscessesscesscescesssessesssessesssessecesessecasessecssecsseseecassaeecaseseeseesaesseeeaess 15 Using the wireless button csccescessesscessesscesscesseescesseseecesecsseseeceseaeesseesaeseecaesseeenes 15 Using operating system controls eese eeeseeses sees eee ee sienne tn ene tht 16 USING a WLAN e 16 Using an Internet Service provider cesses cesses esent nnns 16 Setting p a WLAN e L 17 Configuring a wireless router ccsccssesssesssesscesscesscesccescesecesecsseesec
59. gy that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Using HP Sure Start select models only 83 13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can o Chat online with an HP technician d NOTE When support chat is not available in a particular language it is available in English e Findsupport telephone numbers e Locate an HP service center 84 Chapter 13 Support Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT Alllabels described in this section will be located in one of 3 places depending on your
60. h as a ID high performance monitor or projector 5 USB 3 0 charging powered port Connects an optional USB device such as a keyboard eects mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off For details about different types of USB ports see Using a USB device on page 49 6 Power connector Connects an AC adapter 7 i AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 14 Chapter 2 Getting to know your computer 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred
61. he computer Video 35 Discovering and connecting wired displays using MultiStream Transport MultiStream Transport MST allows you to connect multiple wired displays to your computer You can connect in several ways depending on the type of graphics controller installed on your computer and whether or not your computer includes a built in hub Go to Device Manager to find out what hardware is installed on your computer 1 Select Start gt Control Panel 2 Select System and Security select System and then click Device Manager in the left column Connect displays to computers with Intel graphics with an optional hub A NOTE With an Intel graphics controller you can connect up to 3 display devices To set up multiple displays follow these steps 1 Connect an external hub purchased separately to the DisplayPort on your computer using a DP to DP cable purchased separately Be sure that the hub power adapter is connected to AC power 2 Connect your external display devices to the VGA ports or DisplayPorts on the hub 3 When Windows detects a monitor connected to the DP hub the DisplayPort Topology Notification dialog box is displayed Click the appropriate options to configure your displays Multiple display choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which extends the screen image across all enabled displays A NOTE If this dialog box does not appear be sur
62. ile the keypad is on Press and hold the fn key to type in lowercase Press and hold fntshift to type in uppercase Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num lk key on the external keypad not on the computer Using the keyboard 31 32 5 Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam e Preinstalled multimedia software e Multimedia buttons or keys Using the media activity controls Depending on your computer model you may have the following media activity controls that allow you to play pause fast forward or rewind a media file e Media buttons e Media hot keys specific keys pressed in combination with the fn key e Media keys Audio On your computer or on select models using an external optical drive you can play music CDs download and listen t
63. ing 9 10 TouchPad zone identifying 9 94 Index traveling with the computer 44 85 87 troubleshooting external display 90 turning off the computer 38 U unresponsive system 38 USB 3 0 charging powered identifying 14 USB 3 0 port 14 USB cable connecting 50 USB devices connecting 50 description 49 removing 50 USBhubs 49 USB legacy support 77 USB ports identifying 14 user password 60 using external AC power 45 power saving states 39 V vents identifying 6 12 video 34 volume adjusting 33 buttons 33 keys 33 volume button identifying 5 volume keys identifying 29 w webcam 8 34 webcam light identifying 8 webcam identifying 8 Windows Refresh 76 Reset 76 Windows applications key identifying 11 Windows button identifying 9 Windows key identifying 11 Windows operating system DVD 75 wired displays discovering and connecting 36 wireless antennas identifying 8 wireless button 15 wireless certification label 85 wireless controls button 15 operating system 15 wireless key identifying 29 wireless light 10 15 wireless network WLAN connecting 18 corporate WLAN connection 18 equipment needed 17 functional range 18 public WLAN connection 18 security 17 using 16 WLAN antennas identifying 8 WLAN device 16 85 WLAN label 85 writable media 39 WWAN antennas identifying 8 WWAN device 15 19
64. ing pointing devices 27 Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions x TIP The Windows key ua on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen 7 NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly Press the Windows key uu alone or in combination with a specific key to perform a designated action Identifying the hot keys A hot key is a combination of the fn key 2 and either the esc key 1 or one of the function keys 4 To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination Description fn esc Displays system information fn f1 Controls the ambient light sensor Wai fn f2 Displays charge information for all installed batteries The display indicates which batteries are charging and reports the amount of charge remaining in each battery 28 Chapter4 Navigating using the keyboard touch gestures and pointing devices Hot key combinatio
65. ions Use the arrow keys to select Main Save Changes and Exit and then press enter Using MultiBoot 81 Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e Tospecify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e Toallowthe computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turnonorrestart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Di
66. king A NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Setting power options 39 40 Enabling and exiting user initiated Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options 1 2 3 4 5 From the Start screen type power options and then select Power Options In the left pane click Choose what the power button does Click Change Settings that are currently unavailable In the When I press the power button area select Hibernate Click Save changes To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working A NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge To reveal the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Di
67. layPort Miracast 37 USB 3 0 charging powered 14 power battery 41 conserving 44 options 39 power button 38 power button identifying 4 power connector identifying 14 power lights 4 power switch 38 power saving states 39 product name and number computer 85 public WLAN connection 18 14 35 R readable media 39 recovery 76 recovery partition 74 refresh 76 regulatory information regulatory label 85 wireless certificationlabels 85 reset 76 restoring the hard drive 74 RJ 45 network jack identifying 14 RJ 45 network lights identifying 14 rotating TouchPad gesture 25 Index 93 S screen brightness keys 29 screen image switching 29 scrolling TouchPad gesture 24 security cable slot identifying 14 security wireless 17 serial number 85 serial number computer 85 service door identifying 12 setting password protection on wakeup 40 setting power options 39 setup of WLAN 17 setup utility navigating and selecting 77 restoring factory settings 78 shutdown 38 SIM inserting 20 Sleep exiting 39 initiating 39 slots memory card reader 5 security cable 14 SoftPaqs downloading 72 software antivirus 66 critical updates 66 Disk Cleanup 58 firewall 66 speakers identifying 5 6 storing a battery 44 Sure Start using 83 switch power 38 T temperature 44 testing an AC adapter 46 TouchPad buttons 9 using 22 TouchPad gestures 2 finger pinch zoom 24 rotating 25 scrolling 24 TouchPad light identify
68. lect your country or region and follow the on screen instructions A CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD A NOTE This process takes several minutes 1 2 3 4 If possible back up all personal files Insert the Windows operating system DVD into the optical drive and then restart the computer When prompted press any keyboard key Follow the on screen instructions After the installation is completed 1 2 Eject the Windows operating system media and then insert the Driver Recovery media Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 75 Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more infor
69. less regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Top TouchPad Component Description 1 TouchPad light e On The TouchPad is off e Off The TouchPad is on 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes select models only on page 26 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top Lights Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 do Mute light e Amber Computer sound is off e Off Computer sound is on 3 S Microphone mute light e Amber microphone sound is off uz e Off microphone sound is on 4 Wireless light On An integrated wireless device such as a wireless local area I network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off 5 Num lock light On Num lock is on 6 TouchPad light e On The TouchPad is off e Off The TouchPad is on 10 Chapter2 Getting to know your computer
70. mation on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 76 Chapter11 Backup and recovery 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory ET NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer
71. mes interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates A CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can choose whether updates are installed automatically To change the settings from the Start screen type control panel and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Chapter 9 Security Using HP Client Security HP Client Security software is preinstalled on computer models This software can be accessed through the HP Client Security tile on the Start screen the HP Client Security icon in the notification area at the far right of the taskbar or Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP Client Security software Help Using HP Touchpoint Manager select models only HP Touchpoint Manager is a cloud based IT solution that enables businesses to effectively manage and
72. n s ccssecssscessecssececsecesscessececseessececseeeestecsseeeeeensees 23 TAPPING ss E M 23 Eam 24 2 finger pinch zoom eee eese esee iena e asian sraa AS Eaa I peire VNR EEEE EER 24 2 finger click ert OEE EEE EE A E A 24 Rotating select models only eese tenente tnnt tres 25 Edge swipes select models only scsccccssessescssesscscssesscscssessesecsesecseesenseaeesenseaeeeees 26 Right edge Swipe lees esses eese eee eene enne nnns nn nnns tn setas tss tas snas snis 26 ER EIPIITERTRRITETETER 26 Tope edge SWipe 3 2 rette ttd etse hei ss edet sd euh errare de e YER t ed 27 Using the keyboard e i ra Ex eei re eg ee EN E E NE veas WURST UY ROUEN dee EE e e i A E EEEE IR EORR REUS 28 Using Windows shortcut keys eese sies eee eeee eene nennen nennt nn nnne sn nnsn nns nn sinn sans annie nn inna 28 Identifying the NOt KEYS e E 28 UEADRRAQUILULN e 30 Using the embedded numeric keypad eese enne 30 Turning the embedded numeric keypad on and off 31 Switching key functions on the embedded numeric keypad 31 Using an optional external numeric keypad
73. n Description fn f3 Initiates Sleep which saves your information in system memory The display and other system components C turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep CI fn f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer S fn f5 Mutes or restores speaker sound fn f6 Decreases speaker volume d fn f7 Increases speaker volume Us fn f8 Mutes the microphone fn f9 Decreases the screen brightness level T fn f10 Increases the screen brightness level wa fn f11 Turns the keyboard backlight on and off m II NOTE Thekeyboard backlight is turned on at the factory To extend battery life turn off the keyboard backlight fn f12 Turns the wireless feature on or off NOTE This key does not establish a wireless connection To establish a wireless connection a wireless network must be set up Using the keyboard 29 Using key
74. n instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE Ifyou connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates Using Computer Setup 79 BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A
75. nal monitor port and improves digital connectivity A NOTE To transmit video and or audio signals through the DisplayPort you need a DisplayPort cable purchased separately VERA Ef NOTE One DisplayPort device can be connected to the DisplayPort port on the computer The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device To connect a video or audio device to the DisplayPort 1 Connect one end of the DisplayPort cable to the DisplayPort port on the computer 2 Connect the other end of the cable to the digital display device 3 Press fn f4 to alternate the computer screen image between 4 display states e PCscreenonly View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes A NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution A NOTE To remove the device cable press down on the connector release button to disconnect it on t
76. nation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 2 3 Save your work and close all open programs From the Start screen point to the upper right or lower right corner of the screen Click Settings click the Power icon and then click Shut down Right click the Start button in the lower left corner of the screen select Shut down or signout and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press ctrl alt delete Click the Power icon and then click Shut Down Press and hold the power button for at least 5 seconds Disconnect the computer from external power On models with a user replaceable battery remove the battery Chapter 6 Power management Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory A CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card ET NOTE Youcannotinitiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Intel Rapid Start Technol
77. nent Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 39 Power button e Whenthe computer is off press the button to turn on the b computer e When the computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 39 To learn more about your power setting
78. nter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 ud S 2 mom Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Using passwords 65 66 Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software c
79. o music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting audio devices be sure to adjust the volume Chapter 5 Multimedia Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hot keys specific keys pressed in combination with the fn key e Volume keys ZA WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app ET NOTE Volume can also be controlled through the operating system and some programs A NOTE See Getting to know your computer on page 4 for information on what type of volume controls your computer has Connecting headphones and microphones You can connect wired headphones or headsets to the audio out headphone audio in microphone jack on your computer Many head
80. ogy select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly e Hibernation Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep state when running on battery power or on external power or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work d NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate the Hibernation state you must enable user initiated Hibernation using Power Options See Enabling and exiting user initiated Hibernation on page 40 Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e From the Start screen point to the upper right or lower right corner of the screen When the charms list opens click Settings click the Power icon and then click Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped wor
81. ome hp com country us en wwcontact_us html Choose from the following types of support Chat online with an HP technician A NOTE When chat is not available in a particular language it is available in English o Find HP support worldwide telephone numbers Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power EA NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e fthe computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reach
82. onal microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE Whena device is connected to the jack the computer speakers are disabled NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 8 oO Docking connector z Connects an optional docking device Right 5 Left Component Description 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speaker Produces sound 6 Chapter 2 Getting to know your computer Display Your computer can serve as both a standard notebook and can rotate into a tablet configuration allowing you to use its touchscreen capabilities with a large number of apps NCAUTION To prevent damage to the display hinges when in notebook configuration do not rotate the display counterclockwise and do not force the rotating action Display To change your notebook to a tablet 1 Rotate the display clockwise 180 degrees until the
83. ons on the TouchPad as you would use the corresponding buttons on an external mouse 33 ET NOTE TouchPad gestures are not supported in all apps 22 Chapter4 Navigating using the keyboard touch gestures and pointing devices Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X A Gm Tapping To make an on screen selection use the Tap function on the TouchPad e Tap one finger on the TouchPad zone to make a selection Double tap an item to open it Using pointing devices 23 Scrolling Scrolling is useful for moving up down or sideways on a page or image e Placetwo fingers slightly apart on the TouchPad zone and then drag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoomin by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together rad E 2 finger click 2 finger click allows you to make menu selections for an object on the screen 334 Ef NOTE Using 2 finger click is the same action as using right click with the mouse 24 Chapter4 Navigating using the keyboard touch gestures and pointing devices e Placetwo fingers on the TouchPad zone and press to open the options menu for the selected object Rotating select models only Ro
84. or expansion device Connect the computer to external AC power under any of the following conditions e When charging or calibrating a battery e When installing or modifying system software e When writing information to a CD a DVD or a BD select models only e When performing a backup or recovery When you connect the computer to external AC power the following events occur e Thebattery begins to charge e If the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The display brightness is automatically decreased to save battery life Setting power options 45 46 Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e Thedisplay does not turn on e The power lights are off To test the AC adapter A NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e ifthe power lights turn on the AC adapter is working properly e Ifthe power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a repl
85. ords follow requirements set by the program e Donotusethe same password for multiple applications or websites and do not reuse your Windows password for any other application or website e Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can securely read them in the future if they cannot be remembered e Donotstore passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Setting passwords in Windows Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the BIOS Administrator password User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Chapter9 Security Setting passwords in Computer Setup Password Function BIOS administrator password Protects access to Computer Setup NOTE If features have been enabled to prevent removing the BIOS administrator password you may not be able to remove it until those features have been disabled DriveLock master password Protects access to the internal ha
86. ow keys to select Disable protection Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Chapter9 Security Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive A NOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps T AE E E a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt Automatic DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press e
87. own turning off the computer cccsccscesesccscssesscscsseccscssesscsessesesscssesecssssesessesecsscsesseaecsesseaeseeas 38 Setting POWE OPLIONS isisisi irirna cbse cased le MH 39 USING power saving states ee ceecestecsscceseeesscceseeecsscceseeecscceceecseceseeeeseseeseeeeeseeesaeeeeeeeseeceeseeess 39 Intel Rapid Start Technology select models only ssscscssssssesesscsesssessesesesesseseseees 39 Initiating and exiting Sleep lees eese eee nennen enne nnns nnnn tnn aiani 39 Enabling and exiting user initiated Hibernation ccccscecssessessseesseseseeecsecnsessseees 40 vi Using the power meter and power settings esee eene 40 Setting password protection on wakeup esses esee eeee nennen ennt nns 40 Using battery POWER c 41 Finding additional battery information ccccesscsscesscescesecesecesseseesssessseseeeseesseees 41 Using Battery Clieck rrt csdectstvedesesescuvees exeat plv en ep aede ea ex rand PORNEA EErEE 42 Displaying the remaining battery charge cescssscsssesscesscesceseceecesseessecseessessseseeeees 42 Maximizing battery discharge time ccsscesceescessesscesscessesssensesesessecseecseessecssessesaes 42 Managing low battery levels
88. pads The computer includes an embedded numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the embedded numeric keypad Component Description 2 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num lock key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 30 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Turning the embedded numeric keypad on and off Press fn num lock to turn on the embedded numeric keypad Press fn num lock again to turn off the keypad ET NOTE Theembedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e Tousethe navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e Tousethe standard function of a keypad key wh
89. puter and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password Using passwords 61 5 When prompted type your new password again to confirm 6 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security Change Password and then press enter When prompted type your current password When prompted for the new password leave the field empty and then press enter Read the warning To continue select YES When prompted to type your new password again leave the field empty and then press enter m M ge es Oe ONE To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to s
90. r 7 External cards and devices Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer UsingaUSBdevice 49 Connecting a USB device A CAUTION Toreduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port A NOTE The following illustration may look slightly different than your computer d You will hear a sound when the device has been detected A NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device A CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce
91. rd and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 d Se D o m um us Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security Hard Drive Tools DriveLock and then press enter Enter the BIOS Administrator password and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arr
92. rd and then press enter When prompted type the user password again to confirm and then press enter To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter E NOTE The DriveLock confirmation is case sensitive 13 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Using passwords 63 64 Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Hard Drive Tools gt DriveLock and then press enter Enter the BIOS Administrator passwo
93. rd drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process NOTE A BIOS Administrator password must be set before you can set a DriveLock password For details about each of these passwords see the following topics Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password Turn on or restart the com
94. reless displays select models only To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast A Point to the upper right or lower right corner of the Start screen to display the charms click Devices click Project and then follow the on screen instructions On select computer models from the Start screen click the HP Quick Access to Miracast icon and then follow the on screen instructions Video 37 38 6 Power management 95 E NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types of power controls Shutting down turning off the computer AN CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command A NOTE Ifthe computer is in the Sleep state or in Hiber
95. riety of risks from being mishandled or stolen password settings A NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product A NOTE Before you send your computer for service back up and delete confidential files and remove all ET NOTE Some features listed in this chapter may not be available on your computer Computer risk Unauthorized use of the computer Unauthorized access to Computer Setup f10 Unauthorized access to the contents of a hard drive Security feature HP Client Security in combination with a password smart card contactless card registered fingerprints or other authentication credential BIOS administrator password in Computer Setup DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or internal network adapter Boot options feature in Computer Setup Unauthorized access to a Windows user account Windows user password Unauthorized access to data e HP Drive Encryption software e Windows Defender Unauthorized access to Computer Setup settings and other system identification information Unauthorized removal of the computer Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load BIOS administra
96. rk WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point A NOTE The terms wireless router and wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e Ahome or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service ET NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Chapter3 Connecting to a network Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e
97. s Do not spray the drive with cleaning products e Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive e lfadrive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE e Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Using hard drives A CAUTION To prevent information loss or an unresponsive system e Saveyour work and shut down the computer before adding or replacing a memory module or hard drive e lfyouare not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system 52 Chapter8 Drives Intel Smart Response Technology select models only Intel Smart Response Technology SRT is an Intel Rapid Storage Technology RST caching feature that significantly enhances computer system performance SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive This provides the advantage of having a hard disk drive or a RAID volume for maximum storage capacity while simultaneously delivering SSD enhanced system performance e
98. s You can also register to receive automatic update notifications when they become available Updating programs and drivers 71 Using SoftPaq Download Manager 72 HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPags you must first download and install the program Go to http www hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPaqs A Fromthe Start screen type s In the search box type softpaq and then select HP SoftPaq Download Manager Follow the instructions to download SoftPaqs ET NOTE If prompted by User Account Control click Yes Chapter 10 Maintenance 11 Backup and recovery To protect your information
99. s see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications Chapter 2 Getting to know your computer Component 3 Rotate lock button Description When the tablet is on press the rotate lock button to lock the autorotate feature of the display To unlock the autorotate feature press the button again or Swipe from the right edge of the touch screen to display the charms tap Settings tap the screen icon and then tap the autorotate icon To unlock the autorotate feature tap the autorotate icon again 4 Volume button Controls speaker volume on the tablet e To decrease speaker volume press the edge of the button e Toincrease speaker volume press the edge of the button 5 Speaker Produces sound 6 Micro SD memory card reader cro S gt 7 Q Audio out headphone Audio in microphone jack Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support opti
100. s router or access point ET NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection A NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors 18 Chapter 3 Connecting to a network Using HP Mobile Broadband select models only HP Mobile Broadband enables your computer to use WWANS to access the Internet from more places and over larger areas than it can by using WLANs Using HP Mobile Broadband requires a network service provider called a mobile network operator which in most cases is a cellular phone network operator Coverage for HP Mobile Broadband is similar to cellular phone voice coverage When used with mobile network operator service HP Mobile Broadband gives you the freedom to stay connected to the Internet send e mail or connect
101. screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound Webcam Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking still photos Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use the video port on the computer to connect an external monitor projector or TV Your computer has the following external video port e DisplayPort iy IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions A NOTE See Getting to know your computer on page 4 for information about your computer s video ports 34 Chapter5 Multimedia DisplayPort The DisplayPort connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component The DisplayPort delivers higher performance than the VGA exter
102. see Removing a battery on page 44 Loosen the 1 hard drive screw 1 Pivot the hard drive to a forty five degree angle and then lift it from the hard drive bay 2 The hard drive is an SSD which does not resemble conventional hard drives o 4 4 o 56 Chapter8 Drives Installing a hard drive ET NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay at an angle 1 and then lay the hard drive flat in the hard drive bay 2 Tighten the hard drive screw 2 Replace the service door see Replacing the service door on page 55 Insert the battery see Inserting a battery on page 43 Connect AC power and external devices to the computer p m 5 n Turn on the computer Using hard drives 57 Improving hard drive performance Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently Torun Disk Cleanup 1 From the Start screen type disk and then select Uninstall apps to free up disk space 2 Follow the on screen instructions 58 Chapter8 Drives 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a va
103. seesseeseeeseesseesanss 47 REMOVING A memory CALA RR 48 Using a USB evi ce ccc 49 Connecting a USB device ssccesessecssecsecssesssecssessecssecssecsesssecesscssessecsseseesssscesecsesnsecneesssessesseesseeaes 50 Removing a USB device ccsessesssessesssecscessecseecsseseecseessecsescsesssscaseseecasecsesssecaesseecasscaessaesaeeseeenees 50 Using optional external devices 1 eiie eese saian eene enne ne E ntn tns th sens trae tese E AE A EE 51 Using optional external drives eese esses nennen enne nnns ensis snas tuni 51 SD PRUNES peter TN 52 Handling rive 52 Using hard drives EE rem eret secs seda aped rosea eR Ese hse ENTE ERU ERE ede wees 52 Intel Smart Response Technology select models only ccccccssesscsesscscseecessesesseseeseseeseseeeeseens 53 Removing or replacing the service door ssccsccssscssessecseessseseecsecssesseeseesseseeseeeseeseeeseeeseesseeseess 54 Removing the service door eee eeeeee eene tenete nenne tnn th sense trs etes trs s tenens 54 Replacing the service door cscssccssscssecssecssesssecssesssessecsecsseeseceseesseesseeseeseesseeeeeeees 55 Replacing or upgrading the hard drive sccssccsssssssssesssesssesscesscesscesseeeeseeesseseeseeeseesseessessneeaess 56 Removing the
104. sessecesesseceseseecoesaeecaesaesaesaessaesaeeseeeseessees 71 Cleaning the TouchPad keyboard or mouse esee 71 Updating programs and drivers s cssccsscssssssessscsecsseessecssecssesssessecssssssessesseesscseesssessceseeeaeeneseeesanesesesseesees 71 Using SoftPaq Download Manager eee esee eese ee nennen nennen sns nn snn sitne ta sonas th sense tesis stas sess snis 72 Ti Baa odo nA 73 Backing up your information csccesecssecsesssesecsseccessecaeessecaecaeesscesecsaecascescessseseecseeseecssessecaseceesaeessseaneeeeaaes 73 Performing a SYSTEM FECOVELY PERRO S 73 Using the Windows recovery tools csccssccssecssesssessecessesssesscesecsseecseesssesseesesesssesssesecessesseeseesaes 74 Using f 1T recoVery TOOS ri EE Erin eese EU aane sed ie ees AA s orae c awd a ee x EAR SREN E und 74 Using Windows operating system media purchased separately sess 75 viii Using Windows Refresh or Windows Reset cesscessessesseeessecseecssecsecsseceeesssesesessceseeeseesaeesaeeaaes 76 Using HP Software Setup cccsccssscessccesseecsssecseeessececseceseeecsseeestecsaesessecsteecseecsseseseeeeseeesseeeeseecses 76 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI cec eeeseses 77 Using Computer Setup mc
105. sets with integrated microphones are commercially available To connect wireless headphones or headsets to your computer follow the device manufacturer s instructions A WARNING Toreduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app Checking audio functions on the computer EY NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 Fromthe Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 ClickStart Recording and speak into the microphone 3 Save the file to your desktop 4 Open a multimedia program and play the recording Audio 33 To confirm or change the audio settings on your computer 1 From the Start
106. starts Restoring factory settings in Computer Setup A NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions HN m ue To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 31 E NOTE Your password settings and security settings are not changed when you restore the factory settings 78 Chapter 12 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on
107. sults follow these traveling and shipping tips Prepare the computer for traveling or shipping o Back up your information o Remove all discs and all external media cards such as memory cards A CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive Turn off and then disconnect all external devices o Shut down the computer Take along a backup of your information Keep the backup separate on the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags A CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device or an HP Mobile Broadband Modul
108. t 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer A WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 ET NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation An external device is not working Follow these suggestions if an external device does not function as expected e Turnonthe devic
109. tating allows you to turn items such as photos e Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock A NOTE Rotating is intended for specific apps where you can manipulate an object or image It may not be functional for all apps Using pointing devices 25 Edge swipes select models only Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings e Swipe your finger gently from the right edge to reveal the charms Left edge swipe The left edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps e Swipe from the left edge of the TouchPad to switch between apps 26 Chapter4 Navigating using the keyboard touch gestures and pointing devices Top edge swipe The top edge swipe displays app command options that allow you to customize apps iy IMPORTANT When an app is open the top edge gesture varies depending on the app e Gently swipe your finger from the top edge to reveal the app command options Us
110. ter Using HP Mobile Connect select models only HP Mobile Connect is a prepaid mobile broadband service that provides a cost effective secure simple and flexible mobile broadband connection for your computer To use HP Mobile Connect your computer must have a SIM and the HP Mobile Connect app For more information about HP Mobile Connect and where it is available go to http www hp com go mobileconnect Connecting to a wireless network 19 Inserting and removing a SIM select models only A CAUTION To prevent damage to the connectors use minimal force when inserting a SIM To insert a SIM follow these steps 1 Turn off the computer by using the Shut down command Close the display Disconnect all external devices connected to the computer Unplug the power cord from the AC outlet Turn the computer upside down on a flat surface with the battery bay toward you Remove the battery ow PWN Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated A NOTE The SIM in your computer may look slightly different from the illustration in this section ET NOTE Seethe image on the battery bay to determine which way the SIM card should be inserted into your computer 8 Replace the battery A NOTE HP Mobile Broadband will be disabled if the battery is not replaced 9 Reconnect external power 10 Reconnect external devices 11 Turn on the computer To remov
111. to your corporate network whether you are on the road or outside the range of Wi Fi hotspots HP supports the following technologies e HSPA High Speed Packet Access which provides access to networks based on the Global System for Mobile Communications GSM telecommunications standard e EV DO Evolution Data Optimized which provides access to networks based on the code division multiple access CDMA telecommunications standard e LTE Long Term Evolution which provides access to networks supporting LTE technology You may need the HP Mobile Broadband Module serial number to activate mobile broadband service The serial number is printed on a label inside the battery bay of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see Inserting and removing a SIM select models only on page 20 in this chapter For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your compu
112. tor password in Computer Setup Security cable slot used with an optional security cable You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Protecting the computer 59 60 Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS e Automatic DriveLock passwords are enabled in Computer Setup e Windows passwords are set only in the Windows operating system e f HP SpareKey has been set up previously and if you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility e Ifyou forget both the DriveLock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passw
113. udio in microphone 5 audio out headphone 5 network 14 RJ 45 network 14 K keyboard backlight 29 keyboard hot keys identifying 28 keypad embedded numeric 11 identifying 30 keypad external numlock 31 using 31 keys esc 11 fn 11 function 11 media 32 volume 33 Windows applications 11 Windows key 11 L labels Bluetooth 85 Microsoft Certificate of Authenticity 85 regulatory 85 serialnumber 85 wireless certification 85 WLAN 85 latch battery cover release 13 legacy support USB 77 lights ACadapter battery 14 capslock 10 microphone mute 10 num lock 10 power 4 RJ 45 network 14 TouchPad 10 webcam 8 wireless 10 low battery level 42 M maintenance Disk Cleanup 58 media activity controls 32 media hot keys 32 memory card 39 inserting 47 removing 48 supported formats 47 memory card reader identifying 5 memory card identifying 5 memory module inserting 69 removing 68 replacing 68 microphone audio in jack identifying 5 microphone mute light identifying 10 Microsoft Certificate of Authenticity label 85 Miracast 37 mouse external setting preferences 22 MultiStream Transport 36 mute key identifying 29 N network jack identifying 14 num lock light 10 num lock externalkeypad 31 0 operating environment 86 optical drive 51 optional external devices using 51 P passwords administrator 60 BIOS administrator 61 DriveLock 62 user 60 pointing devices setting preferences 22 ports Disp
114. use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options iy IMPORTANT f you will be using f11 startup recovery or USB media recovery to recover your system the tablet battery must have at least 70 battery power remaining before starting the recovery process A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software
115. ut power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 31A 45W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 10 25 A Slim 200 W 19 5 V dc 11 79 A Slim 230 W A NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms A NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Chapter 14 Specifications A Traveling with the computer For best re
116. xperience If you add or upgrade a hard drive and intend to set a RAID volume you must temporarily disable SRT set the RAID volume and then enable SRT To temporarily disable SRT 1 From the Start screen type Intel and then select Intel Rapid Storage Technology 2 Clickthe Acceleration link and then click the Disable Acceleration link 3 Wait for the Acceleration Mode to complete 4 Click the Reset to Available link iy IMPORTANT You must temporarily disable SRT when changing RAID modes Make the change and then re enable SRT Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes NOTE HP does not support SRT with self encrypting drives SEDs Usingharddrives 53 Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot hard drive and other components 1 Remove the battery see Removing a battery on page 44 2 With the service bay towards you remove the three captive screws at the center of the unit and the two screws at the front of the unit 1 The two screws at the front of the unit have rubber covers which will need to be removed before the screws can be accessed Then remove the two screws in the middle of the service cover 2 3 Slide the service door toward the front of the computer 3 and lift 4 to remove the cover 54 Chapter8 Drives Replacing the service door Replac

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