Netviewer AG
Contents
1. cece cece e eee een eee eees 40 NETVIEWER ADMIN Ending a Netviewer Admin session cc cece cence ee eeeeeeesaeeeeeaeeeees 41 Functions for the administrator 2c cece c cece eee e cece ceee nee eeeeceeees 42 Netviewer user AGMINISEFALION cc cece cece eee cece eee e cece eeeeaeeeeeeees 42 Users roles and Profiles 2223 22 en 43 Te Ser Manager aa A A en rer an kor 43 Using Netviewer s own user AGMINISEFALION cece eee ence ee eens 45 Importing user administration from an active directory 47 Pronte Manager nee 47 Profile manaser interface naeh 48 SOR UD HEDEN ABEN ee nennen 49 SEER SOE SD LE SE ia a a a a a 50 Administering DIONL S 5 252202 ee 52 AQUGIEIONAL TMOQULES Ar ee an nie tele ae en ete 53 RECON SE FUNCLION ee 53 Netviewer NetPlayer 00 0 cee he E 54 CSV DIMMS IMOGUIC 2 eher 55 CSN OR Her ores Seite OO gees Srihari Deas reder eee rides GER 55 GlOSSa Vasen E E ee 56 COTE OC ae ee ee E TED 59 Netviewer Admin 3 About this user manual The User Manual for Netviewer Admin is intended for use by administrators supporters maintenance engineers who use the Mastert program to start a Netviewer session and to connect to a pc server or a machine Procedural descriptions of a session and Netviewer functions are primarily from the Master s perspective Many functions of Netviewer are the same for the Host and the Master Some functions can only2. If you terminate the Netviewer Admin connection then the RDP session is terminated as well NETVIEWER ADMIN Functions for the Master Session tray The Session tray in the control panel offers the Master the following information and functions e name of the Host computer e IP address of the Host computer e Windows users who are signed on to the Host computer e session status status of the Host e Profile name Name of the profile currently in use Y Session Computer THEI IP address 5 115 9 34 User Smith Session status Started Profile name Standard profile The Netviewer window The Netviewer menu Quality corner the Host computers name and various icons are located in the upper left of the Netviewer window title bar The Actions menu provides access to still More functions Jnetwewer SIRAH W mrs Sactions MON Bop NETVIEWER ADMIN Functions for the Master The Netviewer menu Here you have access to settings that control how the Netviewer window is presented SIRAH Wes AutoScroll Transfer mode Standard mode with automatic colour depth adjustment Reduced 256 colour mode w Speed optimised mode Display Zoom The Zoom function is active by default Netviewer adjusts the Host s screen to the size of the Netviewer window The contents of the screen are enlarged or reduced so they fit in their entirety inside the window For a1 1 view of the screen turn the Zoom f
3. gt NetPlayer D Netviewer A eht sse 40 917 ODO 49172 EN re 917 12 10 208 17 59 2 TT Ee x Tj Setviewer Desktop Sharing Webconferencing Remote Control Microseft Internet Explorer BATIET sak gt GA Al Asuten Groen Zn A D ab cd Hr i Adresse E tetp iram natviewer com 7 wWedisein zu Urbs me Er Products Company News Partners Jobe Service Contactus Intemational _ i The world on your desktop J Experience Netviewer live we show you Netviewer Save money without sacrifice 3 minutes are enough J 866 297 3710 Try for free now Try Netviewer with all its functions 14 days at no charge Two users One view As easy as a telephone Where s the next Faster service Remote Like having your hand on call But as effective as a meeting On your access simple and your customer s mouse visit computer screen convenient Desktop sharing Is only one click Give presentations online and irealtime no matter Across firewall boundaries mar make products real whe ou J Optimized bandwidth utilatian no No Installation or training Bo close to your customers Reduce travel and wating times new oad spikes wreszar Eriromely small program amp More rformation More reformer Mere rfomaton O Nore r cenaticn dun the live demo E jon the ive demo don the bve demo Bin the bre demo News Reference Dox x Gm Live Demo 7 gt ers Opens Office in the LIK Regarding internal suppo
4. The user can be used by several people even simultaneously Therefore if several people have the same requirements you can merge them into a single user What is a role A role corresponds to a right in Netviewer In User manager you assign roles and therefore rights to a user An example is the ability to access the User manager A user may have several roles and a role may be assigned to a variety of users In many cases a combination of roles will be useful What is a profile A profile contains an individual configuration of various session settings You administer profiles in Profile manager For profiles to affect user administration in the Profile manager you must enable profiles for users Since profiles affect only session settings they are relevant only for users who have authorization to start a Netviewer session The User manager The User manager offers you the following functions e You can provide users with a variety of rights and thereby control how they access Netviewer e You can create edit and delete users at any time e If desired you can transfer the user group configuration from an active directory and thereby benefit from using your existing infrastructure and single sign on SSO Active directory connection only with Netviewer Enterprise Server Opening User manager e Inthe start dialog click on User manager NETVIEWER ADMIN Functions for the administrator User manager interface
5. a A eb ell E j _ PR Netviewer one2o completed 100 1 169 143 bytes OH PRODUKTDOKU Benutzerhandbuch pdf completed 11 39 27 357 Upload of O PRODUKTDOKUMENTATION O1_NETVIEWER ONEZONE RELEASE 4 0 Netviewer oneZone 4 0 Benutzerhandbuch pdf started x 4 File Explorer on the Host and Master provide the same basic functions that you know from Windows Explorer E Go back to the previously opened directory Go forward once again to the next directory Go to the directory at the next highest level Create a new directory in the currently opened directory Delete the currently selected item file or directory Refresh the view a x amp amp 0 Switch between various ways of viewing the items contained in the directory with or without details as a list as icons Transfer selected item s from the Host computer to the currently opened directory on the Master computer gt amp Transfer selected item s from the Master computer to the currently opened directory on the Host computer NETVIEWER ADMIN Functions for the Master Transferring files to the Host 1 In the centre area of File transfer Explorer open the directory on the Master computer that contains the files you wish to transfer 2 Select the files 3 Click on Upload Transferring files from Host to Master 1 In the upper area of File transfer Explorer open the directory on the Host computer that contains the files you wish to tr
6. Nordics tos i oo Tel 46 0 8 410 416 00 Fax 46 0 8 410 416 10 www netviewer se info netviewer se International Support support netviewer de Tel 49 0 721 35 44 99 999 Netviewer uses the following third party components Eureka Log Copyright Fabio Dell Aria licensed from Fabio Dell Aria TMS Unicode Copyright TMS Software licensed from TMS Software Outlook Redemption Copyright 2007 share it licensed from Dmitry Streblechenko SVCom Copyright 1999 2006 ALDYN Software licensed from ALDYN Software ECCrypt Copyright 1998 TSM Inc lan Sparkes licensed under permission of TSM Inc FastMM Copyright Professional Software Development Pierre le Riche published under free license MPL1 1 ZLib Copyright 1995 2005 Jean loup Gailly and Mark Adler published under free license Blowfish Copyright Hagen Reddmann published under free license Wsocket Copyright 1996 2001 Francois Piette published under free ICS license MimeUtil Copyright 1997 2005 Francois Piette published under free ICS license MailClient Copyright 1997 2005 Francois Piette published under free ICS license ICS Components Copyright 1999 2002 Francois Piette published under free license SAS Library Copyright Microsoft Corporation published under free license JEDI Windows API Copyright Marcel van Brakel published under free license MPL1 1 Windows Installer XML Copyright Microsoft Corporation published under free lice
7. Profile The profile is used to define which users of the Master program may access certain Host users Various functions in the control panel can be revealed and hidden in order to adapt Netviewer Admin to individual requirements Profiles are defined in the Profile manager Profile manager Additional module for creating and administering profiles When the Netviewer user has the proper authorization a link to the Profile manager will be available on the start screen Quality corner Indicator green striped or gray circle in the Netviewer window frame which shows the progress of the screen transfer Recording function Additional functionality that enables recording of sessions in the nvl file format Session recordings can be replayed with Netviewer NetPlayer Remote control The Master receives the right to remotely control all of the Host s visible applications besides the Netviewer control panel by making mouse and keyboard entries Role Netviewer user administration concept through which the Netviewer administrator can grant users certain rights in Netviewer Roles are assigned to users in User manager Session Netviewer Admin session that the Master establishes with the Host computer Also a tray in the control panel with centralized information about the session Single sign on System whereby a user must sign on to a system only once to gain access to all programs he is entitled to use Netviewer enables si
8. Establishing a session with Netviewer Please save your Master program NV Admin Master EN exe to a dedicated folder e g c program files Netviewer on the computer from which the Host computer is going to be remotely controlled A quick and easy way to start Netviewer is with a shortcut that you can place on your desktop The Master is now ready for use 1 Start the Netviewer Admin Master program on your computer NV Admin Master DE exe No installation or configuration is necessary 2 Enter your login data to authenticate yourself in the Login dialog usually User name and password Netviewer Admin Master Login User name Avadnin Password M Save login data In the login dialog select the option Save login data to save your user name and password locally on your computer The next time you start Netviewer your user name and password will be entered on the login form and you must only confirm by clicking on OK If you use this option you must be certain that no unauthorized persons will have access to your computer and therefore to Netviewer NETVIEWER ADMIN Establishing a session with Netviewer After you log in the start dialog will open From here you can start computer management and access Netviewer s administrative tools 3 Click on Start sessionto gain access to computer management fa start Netviewer ER Profile manager ga User manager Help a How does Netviewer work Do not show thi
9. Previously created users or user groups are visible in the left area of the User manager In the right section you can assign the desired rolls to the users selected in the last section of the window ap netviewer User manager User names a ABC internal Albert Assign roles to the users here Roles are used to grant rights to users in Netviewer a Bank 4 amp Banks Administration a Ben J Admin Manage users and assign roles with the User manager amp christian IV Profile manager Manage and assign user profiles with the Profile manager a nvadmin IV Session planner Organise Netviewer sessions with the Session planner IV Session coordinator View all users planned sessions Netviewer Support IV Consultant Start support sessions J Participant Participate in support sessions Netviewer Meet IV Moderator Start meet sessions J Participant Participate in meet sessions Netviewer Admin IV Admin Administration of Computer management IV Master Conduct Netviewer Admin sessions IV Host Installstart the Netviewer Admin host Delete Role Authorization Administration Admin The user receives access to the User manager where he can create edit and delete users and assign roles Profile manager The user receives access to the Profile manager where he can create edit and delete profiles and assign these to Users Session planner The user receives access to the Session planner where he can plan sessions by
10. Shift Insert Shift Tab key Shift F10 Shift Delete PrtScn Fi Shift Maximize window Minimize window Restore window System menu of the current sub window Open selection menu Screenshot of active window Paste Backwards through options Open context menu Delete permanently Screenshot of entire screen Display direct help Some shortcuts act not on the Host computer but instead locally on the Master computer and for this reason Netviewer supports the following modified shortcuts Windows shortcut Windows key E Windows key R Windows key D Windows key F Windows key M Windows key Pause Windows key Tab key Windows key F Windows key Ctrl Esc Strg Alt Del Alt Esc Alt F4 NETVIEWER ADMIN Netviewer shortcut CtrlJ Alt E CtrlJ Alt R CtrlJ Alt D CtrlJ Alt F CtrlJ Alt M CtriJ Alt Pause CtrlJ Alt Tab key CtrlJ Alt F1 Ctrl Shift W Strg Alt Insert CtrlJ Alt Ctrl Alt Fa Description Explorer Run Show desktop Search for file Minimize all windows System properties Change task Windows help Display start menu Open task manager Switch between running tasks with Shift to the left Cancel application or Windows Functions for the Master Alt Tab Alt Alt Tab Shift Alt 4 S
11. The IT administration department is responsible for administering the internal network and computers used by ABC employees In addition ABC offers network administration services to outside companies Two of their customers are bank A and bank B ABC would now like to use Netviewer user administration to limit which administrators can use Netviewer Admin to access specific Host computers e Albert must have access to all Host computers e Ben should have access to external Host computers only but not to ABC s internal computers e Christian should have access only to ABC s internal Host computers First the following users must be created e Albert Bertram Christian each with the role of Master When Starting the Master program the users must authenticate themselves with their user names and passwords e ABC internal bank A bank B each with the role of Host During installation of the Host program the user s user name and password must be entered Then two profiles are created with profile names internal and external Then the users of the Master and Host programs are linked through the profiles The following two images show how the above mentioned authorization is implemented Profile external Access rights Master Hast Select all Select all ABC internal ABC internal NETVIEWER ADMIN Functions for the administrator Profile internal Access rights Master H
12. be accessed by a Master with Netviewer administrator rights The User Manual will always inform you whether a function is available only for the Host or the Master or the admnistrator Descriptive conventions in the User Manual Step by step directions are always numbered Example 1 Start the set up program and follow the instructions in the installation wizard 2 If you agree with the terms of the license agreements select agree with the license conditions and then click on Next Operational elements found in the user interface such as buttons dialog titles or options are italicized in the text when these refer to specific instructions or references Example e Right click on the Host icon in the system tray and select Settings e Go through the start menu to open Windows Control panel and double click on Netviewer Admin settings Keys on your keyboard are surrounded with brackets Example e To extend Control panel locally on Master computer use the key combination Windows key N Notices for operating Netviewer such as warnings special tasks are followed by an exclamation point Useful tips for operating Netviewer are labeled with a light bulb symbol Navigating through the User Manual When reading the User Manual on your screen with Acrobat Reader a variety of navigation functions are available NETVIEWER ADMIN O Y Setting up Netviewer Click on the respective bookmark to move directly t
13. lt 7 Odia 5 18 17 18 19 20 24 3 99 3 64567 2 8 9 10 11 42 20 21 22 23 24 2 10 11 12 User Manual Netviewer Admin netviewer admin Contents About this user Manual 0 eee cece cece eee een e cece ence ecenneeceaneeeeoaes 4 Setting up NelvieWer asusensi ass 6 System requirementS 22000 ssuunenennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 6 Installing the Host PrOgramM c cece cece cece eee ee cence eeeaeeeeaeeeeaeeeeaeeeeaees 6 Admin host operating states ccc cece eee c cece eee eeenaeeeeeseeeeeeaeeeees 8 Configuring the Admin HOSL c cece ee cee ee ee nee eee eseeeeeeaeeeeesaeeeeeaas 9 Updating the Host program during an Admin session 14 Uninstalling the Host ProSram cece ee ecce ee eee cece see eeeeaeeeeesaeeeeeaaees 15 Establishing a session with Netviewel c eeseeeceeeeeeeeeeeeeees 16 Screen view of the target PC 2 cece cece cece e eee eee cette eeeeeeeeeeees 19 Computer Manapemenl zscce ne 20 SENNA n E nenne ee ee 20 Operating state and connection OPLIONS 2 cece eee cece ee ee eeeeeees 21 Terminal server SUD DONE sce ene ee in ee ee 21 Extended Computer Management for terminal servers 21 Managing RDP S SSIONS cc cece e eee ee cece nee eeeneeeeeeaeeeeesaeeeenaes 23 Managing running RDP S SSIONS ccce cece cence eee ences eeeaeeeeeaes 23 Starting a
14. of transferred screen contents is high at all times An intelligent process initially compresses the screen contents in order to ensure a high transfer speed As soon as no additional changes take place quality is maximized Quality corner displays the progress of screen transmission Filled with green Screen transmission complete and in highest possible quality White striped Screen transmission with reduced color depth quality Gray Screen transmission incomplete NETVIEWER ADMIN Functions for the Master Symbols in the Netviewer window Remote control is active en Data transfer is active El Keyboard and mouse on the target computer are locked EJ Monitor on the target computer is locked Switch to full screen mode Actions menu The Actions menu enables control commands keyboard commands to be sent to the remote computer and offers the File transfer Explorer Keyboard Clicking on the appropriate keyboard combination in the menu will activate the corresponding command on the Host computer Tools The file transfer Explorer is opened Refer to the chapter titled File transfer Explorer for more information Host mode This option allows mouse keyboard and monitor to be locked This causes a wait screen to be displayed locally on the Netviewer Admin Host monitor Full screen mode Netviewer depicts the transferred screen as a full size image on your screen This lets you view the remote computer as if it were yo
15. the Master computer s File Explorer e The lower area shows protocol and status information eO O x amp como 2 18 Desktop Name see Type Date modified Created at 9 Arbeitsplatz W Arbeitsplatz Eigene Dateien Eigene Dateien Sy Fehler_remote PNG Bild 04 12 2006 11 04 12 2006 10 fa Filzip Ink VYerkniipfung 23 11 2006 17 23 11 2006 16 fa Netviewer one Adobe Acrobat D 26 10 2006 07 26 10 2006 06 Es Netviewer_ra_ Filzip Datei 28 11 2006 17 28 11 2006 16 Es Netviewer_ra_ Filzip Datei 28 11 2006 17 28 11 2006 16 Es Netviewer_ra_ Filzip Datei 28 11 2006 17 28 11 2006 16 a winzip Ink Yerkn pfung 09 03 2006 14 09 03 2006 13 RURIGAN 3 ina j e 4 Upload O oe we me ED A_NV_FrameMaker_7_02 Apple Handb cher Dateiordner HED Apple Handb cher VW Arbeitsplatz Arbeitsplatz Austausch Dateien Dateiordner Se Ci Windows EA NY FrameMaker 7 02 Dateiordner 3 D Local data storage medium BenutzerManagerTest Dateiordner FC E Local data storage medium 4Durmmy Dateien Dateiordner Ee K konfi Eigene Dateien 8 NS netun Kurzanleitungen Dateiordner Se 0 netviewer kKurzanleitungen CH Dateiordner Angebote Bold stuff Dateiordner ff Buchhaltung Ostuff Dateiordner i j Otemp Dateiordner _ CQ Business Development Test FM Nateinreiner 4 11 39 30 576 Upload of aliname Status Progress Total Path
16. CPU 2 80GHz swe DELL 7 Phoenix ROM BIOS PLUS W Type AT AT COMPATIBLE NR Date OJE on Internet Explorer NETVIEWER ADMIN Functions for the Master Screenshot tool Whiteboard The screenshot tool Whiteboard enables you to edit the Netviewer window and save the view as a screenshot 1 Open the Whiteboard tray Whiteboard vs FR OO A m il Save Ei Reset Whiteboard 2 Select the desired tool 3 Use the selected tool to draw or make marks in the Netviewer window When your mouse button is depressed this tool produces a laser pointer on the other person s screen at the selected location 7 Produces a thin line when you drag your mouse with the mouse button Zu depressed wf Produces a medium thick line when you drag your mouse with the mouse button depressed fg Produces a thick line when you drag your mouse with the mouse button I depressed Draws a rectangle when you drag your mouse with the mouse button L depressed Draws a circle oval when you drag your mouse with the mouse button depressed 2 Erases drawings and marks in the Netviewer window m Erases the drawings This variation of screenshots is nonpermanent Since these functions insert drawings on the fly the drawings will not be permanent For instance if the other person opens a new window that covers your drawings the drawings will be lost NETVIEWER ADMIN Functions for the Master Saving the
17. IN Setting up Netviewer 5 If you must use a proxy server to gain access to the Internet enter your proxy settings now Enter the port usually 3128 or 8080 and the proxy server s address DNS name or IP address If necessary contact your system administrator to get this information If you do not use a proxy server leave these fields empty Click on Next 6 Now you can choose the target folder for the installation default C Program Files Netviewer remote Click on Next 7 Click on nstall in order to begin the installation wait until installation is complete before continuing Netviewer Admin Host will now be installed and started as a System Service on the Host computer The Netviewer Admin Host icon will appear in the system tray 8 Click on Finish to leave the installation wizard If you made the correct entries in the installation wizard you can now use the Master program and the key phrase to access the Host computer If you entered incorrect license data Username and or password in the installation wizard you will receive an error message When you click on Close in the error message a dialog titled Admin Host Settings will open Click on Start service A login dialog will open in which you can reenter the Username and or password Admin host operating states An Admin Host has three possible operating states Operating state can be controlled on the Host computer through the icon s context menu in the syst
18. Netviewer Admin connection with an RDP session 24 Functions for the Mastet cece ceeeee cece cece eee eeeeeeeeeeeeeeeeenees 25 SESSION ly aia ee ee clara bic saree ota seen 25 The Netviewer window eece cece cece cence eee teat eee ee nennen nennen nennen 25 The Netviewer Menu as au 26 Quality Corner 0222200suneanunensnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnen 27 Symbols in the Netviewer window ccccceeeeeee eee eseeeeeeaeeeeeaes 28 Actions Menu ae een 28 Full screen MOJE een 28 File transfer Explorer 2 22 220 2 eeecee eee e cee eee eee nere rr nerne eee namen en nenne 29 Transferring files to the HOSL cc ceeee cece cece eee nennen nenne nenn 31 Transferring files from Host to Master W W W W u dsseeeeeeeeeeererrrr rr nnneee 31 Switching Windows Users 4 na ED eee eee tee ee ee nennen nennen 31 File transfer per Drag amp DIOP cece cece cece cece e eee e eee eeenaeeeeesaeeeeeanees 32 System information aY 2 eee eee eee eee eee eee eee tees eee tees neat eeeeeeee 33 Screenshot tool Whiteboard cece ee eecceeecceeeeeceeeeeeeeeeeneeeeenees 34 ONS ee ee ea ea euere 35 Multi monitor SUPPOFL 2 cece eee eee ee een eee eeeaeeeeeeaeeeeesaeeeeeaes 37 Functions Tor the HOSE scrisa 38 Application SOLEC HOM octets nec ee ie ee age een 38 IVIORILOF ER ae ee ete ee ete ee ete ee ae 39 Functions for the Host and the Master
19. RDP session RDP message Messages from the terminal server NETVIEWER ADMIN Computer Management Managing RDP sessions Start new RDP session 1 To start a new RDP session without Netviewer Admin connection use a right mouse click on Start new RDP session to open the context menu 2 Select Vew RDP session here The list displays a new line for the instructed session Once the session is established the ADP status changes to active RDF session ROP Tcp 18 Console Active Starting new ADP gagiizi Start New ROP session Managing running RDP sessions Running RDP sessions whether they were started by Netviewer Admin from within the network by an RDP client or by a web client can be disconnected or logged off with the Computer Management not possible during console sessions ROF session New Console Disconnected Starting r gt Start Disconnect RD Session Logoff RD Session Disconnect RDP session e Open the context menu with a right click on the running RDP session and select Disconnect RDP session The RD session then changes its status to Disconnected i e it is not logged off terminated but merely disconnected Because Netviewer stores the login data the session can be reactivated at any time with Mew RDP session in the context menu A requirement for this is that the terminal server is still available Logoff RDP session e Open the context menu with a right cl
20. ansfer 2 Select the files 3 Click on Download Switching Windows users While working on the Master computer it is possible to change Windows users on the Host computer in order to receive additional rights such as administrator rights on the Host computer The additional rights will take effect only in File transfer Explorer The user s rights will not be changed on the Host computer itself 1 Click on Change user Change User 2 In the dialog of the same name select Another user enter the relevant sign on data and confirm nebiewer File transfer user rights Here you can change the Windows user at the Host computer to change the access rights in the File transfer Explorer Currently logged on user Another user Domain Domain User name Administrator Password Ber e To change the rights back to their original state select the option Currently logged on user in the dialog Change Windows user NETVIEWER ADMIN Functions for the Master File transfer per Drag amp Drop To transfer files between Host and Master you can use the drag amp drop file transfer feature Simply drag the desired files from the Netviewer window and into the Netviewer window Arrange your screen in a way that facilitates access to the file administration system such as the desktop Windows Explorer or the working area on both your screen and the transferred screen Transferring a file from the Host to yo
21. ansfer newly opened All windows as they are opened for as long as you are in applications Show mode NETVIEWER ADMIN Functions for the Host Monitor tray In the Monitor tray the user on the Host computer can monitor and control how Netviewer displays the screen at the Master The Host user can press the pause button to interrupt transmission and transfer a still image to the Master Monitor NETVIEWER ADMIN Functions for the Host and the Master Chat The chat function provides yet another means of communication between Host and Master Here you can exchange written messages with each other The chat record is always visible and traceable Writing a chat message to the session partner 1 Enter your text message in the lower field of the Chat tray 2 To send the message click on Send or press Enter on your keyboard The message will appear above in the chat record If you would like to insert a line break in your chat message press Alt Enter Chat Master I m installing the update now Will take about 10 minutes Host ok Copying the chat record onto the Windows clipboard e Right click on the chat record and select Copy chat content to clipboard from the context menu NETVIEWER ADMIN Functions for the Host and the Master Ending a Netviewer Admin session Host or Master can end a Netviewer Admin session at any time On the Master s side e Click on the X in the Netviewer window
22. ast Select all Select all Cl ABC internal ABC internal Albert C Albert Bank 4 Bank A C Bank E C Bank B C Ben C Ben Christian C Christian C rwadmir C rwadmir Functions tab hiding trays Sometimes it can be useful to hide trays in the Netviewer Control panel in order to keep the interface well organized or minimize distractions Some trays provide communication between Host and Master and are therefore always revealed or hidden together such as Chat Other trays serve only one function for the local user such as Favorites The Host and the Master can deactivate these independently Users Functions Here you can determine which Functions are available to the Master and the Host during a session Communication l VoIP Audio conferencing via Yojce over IP I Video Video conferencing via web cam or transfer of a still picture Jw Chat Exchanging text messages W Whiteboard Laserpointer and drawing tools Master Hast I Monitor fr Monitor I System information NETVIEWER ADMIN Functions for the administrator Administering profiles Creating a new profile 1 2 3 4 D Click on Profile managerin the start dialog Click on New Enter a designation for the new profile Edit the profile on the Functions Settings Transfer and Users tabs Click on Save Editing an existing profile 1 2 Select the profile that you would like to alter Edit the profile on t
23. e Or close the Netviewer task in the Windows taskbar You will see the Exit dialog Restart Powered by www nebviewer com On the Host s side e Click on the X in the Mini panel The computer will be returned to the same status prior to the remote control session e A user was logged on The Netviewer Admin session is exited in the regular way and the user can continue to work as accustomed e The host was locked The target PC returns to its locked state e The host was in the Windows login dialog The target PC returns to the locked state if the connection is interrupted After logging in again you can continue to work straight away If you wish to log off from the Host completely you must do this during your remote control session and subsequently exit the Master program NETVIEWER ADMIN Functions for the administrator Netviewer user administration With its User manager module Netviewer provides true user administration for authenticating and authorizing users User administration gives you the following opportunities e Use the login with user name and password to confirm a user s identity and limit his or her access to Netviewer e Assign differentiated rights to Netviewer users User manager and the related Netviewer user administration must be used in combination with the method of authentication that requires a user name and password If you are interested in Netviewer User administration
24. ech transmission via voice over IP Watch mode The mode in which a session participant can view his partner s screen By default the participant starts in watch mode and sees the consultant s screen Zoom Function for reducing the size of the Host s screen contents in the Netviewer window in watch mode so the Master can see everything on the Host s screen NETVIEWER ADMIN Contact Netviewer Head Office Deutschland Netviewer AG Erzberger Stra e 117 76133 Karlsruhe Tel 49 0 721 35 44 99 0 Fax 49 0 721 35 44 99 300 www netviewer de info netviewer de United Kingdom Phone 44 0 1483 400660 Fax 44 0 1483 431821 www netviewer co uk info netviewer co uk Benelux Hi Tel 31 0 20 708 9700 Fax 31 0 84 930 2051 www netviewer benelux com info netviewer benelux com Other countries www netviewer net info netviewer net NETVIEWER ADMIN sterreich tom Tel 43 0 1532 1612 0 Fax 43 0 1532 1612 900 www netviewer at info netviewer at Italia I I Tel 39 02 47950781 Fax 39 02 45503039 www netviewer it info netviewer it Schweiz kd Tel 41 0 44 722 80 00 Fax 41 0 44 722 80 01 www netviewer ch info netviewer ch France i T l 33 0 1 4149 07 95 Fax 33 0 1 41 49 08 00 www netviewer fr info netviewr fr Espa a a Gl Tel 34 902 995 217 Fax 49 721 354 499 300 www netviewer es com info netviewer es com
25. em tray Active The Admin Host is active and an Admin Master can establish an immediate connection at any time In this state a constant connection is E maintained to the Netviewer connection server and the communication server e Paused When paused the Netviewer connection server only is E informed after lengthy intervals about the availability of the Admin Host This long interval reduces the amount and frequency of data traffic generated by the Admin Host However a connection to this host can only be established after reactivation by a local user or an Admin Master e Stopped In the stopped state the Admin Host is running but there is no communication to from Netviewer servers A connection cannot be established by an Admin Master NETVIEWER ADMIN Setting up Netviewer Configuring the Admin Host There are two ways to open the Admin Host Settings dialog e Right click on the host icon in the system tray and select Settings e Go through the start menu to open Windows Control Panel and double click on Netviewer Admin settings If a host is installed as a service on a terminal server then some of the options in the dialog Admin host settings will be hidden because they are irrelevant to terminal servers Settings tab The Settings tab lists current status information about the Admin Host If you remove the check from the Show icon in the taskbar option the host icon will be hidden in the taskbar To display the host ic
26. ereby acknowledged Mentioning of products that do not come from Netviewer AG serves informational purposes only and does not constitute a promotion Netviewer AG assumes no liability for the selection performance or usability of these products Exclusion of liability Any claims against Netviewer AG related to hardware or software products mentioned in this manual are exclusively in accordance with the stipulations of the license agreements and General Terms and Conditions Any additional claims are excluded in particular Netviewer AG assumes no liability for the correctness of the contents of this manual www netviewer com November 2009 Version 1 1 NETVIEWER ADMIN
27. external profile E Start session with internal profile If you have access to only the standard profile the connection to the Host will be established immediately after you enter the key phrase The Mini panel then appears at the right of the screen It displays the name of the Host computer with which you are establishing a connection SIRAH As soon as the connection exists between Host and Master you will see the 1558 contents of the Host computer s screen in the red bordered Netviewer window The clip for extending the Netviewer control panel appears at the right edge of the screen NETVIEWER ADMIN Establishing a session with Netviewer Screen view of the target PC Once the connection is established the Netviewer window displays the selected host s screen contents The following views may be displayed e A user is currently logged on to the Host The view in the Netviewer window is black The current user of the target PC must explicitly permit access to you To do this the user at the target PC has to click on Yes in the appearing dialog box e The target PC is locked You can see the entire screen but you have to revoke the lock first This is done by entering the Windows login data of the user who locked the PC or by using a local administrator login e The target PC is logged off You see the local Windows login dialog Please login by activating the account of a local user or administrator The u
28. g up Netviewer Proxy tab In the Proxy tab you can change the settings of the proxy server if this is required for Internet access You can also enter the proxy server s access data if needed CI nelv ewer Netviewer Admin Host Settings Settings Service Proxy kep phrase Time administration G Proxy configuration Proxy authentication Integrated Windows authentication Domai User name Password NETVIEWER ADMIN Setting up Netviewer Key phrase tab The Key phrase tab allows a change of key phrase for this Admin Host This will cause the key phrase to be changed When establishing a connection to this Admin Host the next time this new key phrase must be entered on the Masters side to be able to establish the connection U newewer Netviewer Admin Host Settings Settings Service Proxy Key phr Time administration f Host key phrase JY The secret key enables connections to be established to this Netviewer Admin host To change the secret key you first have to enter the former secret key Then you can define a new one This new secret key then has to be confirmed at least 8 digits ok ei SES Pe ee ie ci al hose rend nee E m E fir kei rmnbrsce UL be r rl pi f Display in plain text NETVIEWER ADMIN Setting up Netviewer Log on data tab The Log on data tab enables changes to the licence data used by the Host program in ca
29. he Functions Settings Transfer and Users tabs Click on Save to save it under the current name or click on Save as to save the altered profile under a new name NETVIEWER ADMIN Save Save Save as Additional modules Recording function The recording function makes it possible to retrace Netviewer sessions Everything from the session including video and voice when using VoIP is kept in the recording The recording is in the nvl file format a proprietary format of Netviewer AG The file can be neither edited nor changed which makes the recording suitable for auditing purposes To play the file you must use Netviewer NetPlayer which contains the common functions of a media player If you are interested in the recording function please speak with your contact at Netviewer Once the recording function is activated Netviewer will generate an nvl file for every session When ordering the function from Netviewer AG you can specify where the file will be stored and whether recording is optional or mandatory NETVIEWER ADMIN Additional modules Netviewer NetPlayer Use NetPlayer to open an nvl file Here you have access to the following functions Play the session recording a T Pause the playback 1 G wo Increase up to 16 times normal speed or decrease down to 1 16 the original speed playback speed of the session recording Copies the current recording image to the Windows clipboard
30. hift ___ Ctrl Alt S Windows key N FE Multi monitor support Show and switch between running tasks with additional Shift to the left Multi monitor support Extend Control panel locally on Master computer If several monitors are attached to the Host computer and you are in watch mode you will always see the screen in which the Mini panel is located To switch to another screen use the key combination Ctrl Alt S This will switch the mini panel to the other screen so you can view it NETVIEWER ADMIN Functions for the Host Application selection The user at the Host computer can use the Application selection tray to define which applications and elements on his screen are visible to the Master The upper section lists all currently open windows In the lower section you have access to general options Y Application selection 5 Inbox Microsoft Outlook og Show all applications r Show Netviewer control panel u Transfer task har and system E Transfer desktop E Transfer newly opened applications r Option What the Master sees Transfer all applications All open windows Transfer Netviewer panel Nonoperable shaded out Netviewer Control panel on edge of screen May cover parts of the transferred screen so not selected by default Transfer taskbar and Taskbar start menu and system dialogs system Transfer desktop Desktop including shortcuts background image etc Tr
31. ick on the running RDP session and select Logoff RD session The RDP session is logged off now and removed from the list NETVIEWER ADMIN Computer Management Starting a Netviewer Admin connection with an RDP session You have remote access to any running RDP session whether it was started by yourself or anybody else It is also possible to start the Netviewer Admin connection at the same time as a new RDP session Establishing a Netviewer Admin connection on a running RDP session e In the Computer Management open the context menu with a right click on the running RDP session and select Start Alternatively mark the RDP session and use the Connect button in the tool bar above The Master now establishes an Admin connection to this RDP session As soon as the Netviewer Admin connection has been established the MV status switches to Started and the Netviewer window is displayed showing the terminal server screen If you disconnect the Netviewer Admin connection an RDP session that was started from a different system will continue to run RDP sessions that you started yourself will be logged off Starting RDP sessions and Netviewer Admin connection together e Double click on Start new RDP session Alternatively click with the right hand mouse button on Start new RDP session and select Sfart from the context menu A new RDP session is started and once activated a Netviewer Admin connection to the session is established
32. le selected at the left Refer to the following pages for more information about the settings netviewer Profile manager x Profiles EB standard profile Profile name internal ER Support ER external Users Functions Ei internal Here you dan define which Hosts each Master program user can conduct Netviewer Admin sessions with Access rights Master Host 1 Select all Select all O ABC internal O ABC internal NETVIEWER ADMIN Functions for the administrator User tab In the User tab you define which Master users may use the profile and which Hosts they have access to A newly created profile is available for all users by default 1 Select the desired profile at the left 2 In the Master area select which users of the Master program may use the profile 3 Inthe Host area select the Hosts with which the selected Masters may start a Netviewer Admin session In this way you can use the profile to control the Masters access to the available Host computers Users Functions Here vou dan define which Hosts each Master program user can conduct Netyviewer Admin sessions with Access rights Master Host Select all Select all ABC internal L ABC internal NETVIEWER ADMIN Functions for the administrator Scenario example Company ABC Inc employs three administrators Albert is Director of IT Administration Ben is an administrator and Christian is a trainee
33. ment 8lU9xXPU F gt gt _ gh Netiewer Admin Host Name fz Gc ee ec STETTEN H ee Activated 85 115 9 34 2 2 0 800 Win2003S erver 24 05 2006 11 03 24 erver Sam EU2 EU3 Server US oO US1 amp us2 RDP session RDP status NV status Username Domain RDP client name RDP SessionID RDP Tcp 18 Console Active Instructed ina RURIGAN ELIM 0 Starting new RDP session 12 own Folders EU1 Contains 1 object Mode editable netviewer s5 com RDP session list The service on the terminal server console delivers the session information in the list directly to Netviewer Admin RDP session Description of the RDP session RDP status RDP session status active disconnected NV status Status of the Netviewer Admin connection ready instructed started retrieved User name Windows user name of the user who initiated the RDP session This is stored to enable a renewed login to the terminal server after a session is disconnected Default value in the console session Domain Windows domain name of the user who initiated the RDP session This is stored to enable a renewed login to the terminal server after a session is disconnected Default value in the console session RDP client name Name of the computer that instructed the RDP session If the RDP session was established by Netviewer the name of the terminal server running the RDP session appears in brackets RDP SessionID ID of the
34. n if you are using the Netviewer User administration Editing rights are automatically assigned to the first authorised Netviewer Admin Master that logs in This Master retains the rights until these are explicitly returned to the system Only then can another logged in Netviewer Admin Master request these editing rights The editing rights icon reflects the current status and is also used to request and give back editing rights T This Netviewer Admin Master has editing rights Clicking on the symbol returns the editing rights 5 This Netviewer Admin Master does not currently have editing rights Clicking on the symbol requests the editing rights which are assigned if possible NETVIEWER ADMIN Computer Management Editing options Create new folders or subfolders and name them as you please at Move Netviewer Admin Host symbols or folders by drag amp drop or use the cut and paste buttons x Delete marked Hosts or folders as necessary Changes in the Computer management are only globally effective after being saved Operating state and connection options With a right click on a Netviewer Admin Host its associated context menu g is displayed The context menu can be used to change the operating state of the selected Netviewer Admin Host lt Start Wi Deactivating Connect Connects to an active Host Stop host E Pause Host An active Host will be paused al alias Stop Host An active or pa
35. n the default setting Netviewer AG can also activate for you the CSV log file The CSV log file contains the same information as the text log file and is better suited for additional processing such as with the Netviewer CSV billing module If you are interested in the CSV billing module and the CSV log file please speak with your contact at Netviewer NETVIEWER ADMIN Glossary Active Directory AD Directory service from Microsoft Windows 2000 2003 Server which assigns properties to and administers various network objects such as users and computers User manager from Netviewer enables usage of AD groups and thereby single sign on SSO Application selection Tray in the control panel of the Host which enables detailed selection of the applications and screen elements that are transferred to the Master Autoscroll Function that enables convenient viewing of the Host s screen Instead of using scroll bars simply move your mouse in the Netviewer window Clip Grip for extending and retracting the Netviewer control panel in watch mode Control panel Extendable and retractable Netviewer program panel on the Master and Host side that provides access to various Netviewer functions through the trays CSV billing module Module available in combination with user administration for Netviewer software which evaluates session data and facilitates billing of Netviewer sessions Desktop sharing Transfer of one computer s screen c
36. ngle sign on through AD connection Start dialog Program interface on the Master s side before a session starts From here he can start Admin sessions or open the Profile manager and the User manager Task bar Bar at the lower edge of the desktop which provides access to the program selection menu displays icons of currently running programs and displays the date and time NETVIEWER ADMIN Glossary Transfer mode Mode selectable through the monitor s context menu with which a user can determine the image quality and transfer speed with whichthe Host s screen will be transferred to the Master Tray An extendable and retractable section of the control panel that provides access toa single Netviewer function such as video transmission or file transfer Some trays can be revealed or hidden through the Profile manager User manager Additional module that enables centralized user administration for all licensed Netviewer programs Support Meet Admin when using the user name and password method of authentication When operating your own Netviewer Enterprise Server you can use user groups from an active directory User name User name for authenticating the Master when starting the Master program The user name and password must be entered during installation of the Netviewer Admin Host Can also be used for billing purposes when using the CSV billing module VoIP Tray in control panel for activating and regulating spe
37. nse CPL1 0 Speex Codec Copyright 2002 2007 Jean Marc Valin Xiph org Foundation published under free BSD license Libcurl Copyright 1996 2009 Daniel Stenberg licensed under a free MIT X derivate license Log4cplus Copyright 1982 1986 1990 1991 1993 The Regents of the University of California published under free Apache BSD license DEC 3 0 Copyright Hagen Reddmann published under free license DEC 5 1 Copyright Hagen Reddmann published under free license Elliptic curve cryptographic primitive license published under free license Boost Copyright 2004 2006 Joe Coder published under free license MHash published under free license LGPL JSON SuperObject 1 1 published under free license MPL 1 1 LGPL 2 1 JSON Spirit 2 0 6 Copyright 2007 2008 John W Wilkinson published under free license iQuery published under free license MIT GPL Client Validators published under free license Apache 2 0 Apache Tiles 2 published under free license Apache 2 0 Tomcat published under free license Apache 2 0 Aspectj published under free license CPL 1 0 Apache Commons published under free license Apache 2 0 Spring published under free license Apache 2 0 Java Copyright 1994 2009 Sun Microsystems Inc published under free Java binary code license JSP JSF JSTL Copyright 2003 Sun Microsystems Inc published under free license CDDL 1 0 GPL 2 0 Log4j published under free license Apache 2 0 XPCOM
38. o a particular chapter Click on the Bookmarks frame on the left side of your screen From there you can jump directly to the desired chapter Press the Ctrl F key combination to search for specific words in the Acrobat file For example if you would like more information on the Profile manager enter the words profile manager in the search field This will allow you to view every location where the words profile manager appear NETVIEWER ADMIN Setting up Netviewer System requirements The following is required for the Master and Host programs computer with Windows 2000 XP Vista Windows 7 Server 2000 2003 2008 support of 32 bit and 64 bit versions of Windows Internet access can be through proxy with any browser Processor speed at least 300 MHz At least 64 MB RAM Installing the Host program Open up the zip archive Netviewer Admin _EN zip This contains two exe files Netviewer Admin Master program NV Admin Master EN exe Use this program to connect to one of your Admin Hosts Netviewer Admin Host setup program NV_Admin_HostSetup EN msi This setup program installs the Admin Host program as a Windows system service This means that the Admin Host program is started when Windows boots and Host access is possible at any time Running Netviewer Admin under Windows Server 2003 requires Service Pack 1 You need local administrator rights to set up a Netviewer Admin Host on the target PC These are no
39. o the new user group Editing a user group To edit role assignment select the user group you wish to edit and change that user group s role assignments Removing a user group 1 2 Select the user group in the list Click on Remove and acknowledge the subsequent query The AD connection is based on the importation of user groups from the active directory User groups that you do not import have no rights of any kind in Netviewer Profile Manager Profile manager is a separate module that only authorized users can access Profile manager fulfills the following functions Assign Hosts to Master user You can define in a profile the Host users that a Master user can access This makes the Profile manager an integral part of user administration in Netviewer Configure the range of functions of Host and Master programs Through a profile you can reveal or hide individual trays of the control panel and thereby adapt the scope of Netviewer s functions to the user s needs If a Master has access to an individual profile in the start dialog he will see the button Start session with profile Opening Profile manager Click on Profile manager in the start dialog NETVIEWER ADMIN Save O Functions for the administrator Profile manager interface On the left side in the Profile manager you will see the list of created profiles On the right side of the Profile manager you can set the settings for the profi
40. on open the settings dialog through Windows Control Panel and put the check mark back L newiewer Netviewer Admin Host Settings Settin Service Proxy kep phrase Time administration lg Current installed host settings Computer alias Current status of host Active Fing relay server Every 15 seconds Current connection server d vr 1 0 nebviewer com Authorisation User name Network address 10 10 13 11 Contract number 97105 Netwiewer Admin Host version 2201047 Show icon in the taskbar NETVIEWER ADMIN Setting up Netviewer Service tab The Service tab lets you terminate and restart the Admin Host service and monitor current log data By clicking on the Show log files button the directory in which the host s log files are located will open in your file Explorer When the service is terminated you will have access to only a limited range of functions in the settings dialog CI nelv ewer Netviewer Admin Host Settings Setting Service Proxy kep phrase Time administration JE Host administration Control service Status Running Status messages Try to impersonate SYSTEM as Detautlser Success impersonated to n Al Computername TAINER OS versian 2 5 1 2600 1 0 Contracthr 9105 versi IP Addresses 10 10 13 11 Program location Cargy y IC ProgrammeiNetvieweriremoteinv RemoteHh Service detected Userlogon kS Li Show log files NETVIEWER ADMIN Settin
41. ontents to another distantly located computer Drag amp drop Drag objects such as files across the screen by holding down the left mouse button and allow the object to drop in a new location by releasing the mouse button Host The computer on which the Netviewer Admin Host program is installed as a Windows system service The Host can be remotely accessed by a computer running the Netviewer Admin Master program NetPlayer Application available in combination with the recording function used to replay session recordings in the nvl file format Netviewer window The red bordered window in which the Master sees the Host s screen content NVL Proprietary file format of the session recordings which is generated during a session when the recording function is activated Can be replayed only in Netviewer NetPlayer Mini panel Central component of the Netviewer program interface which makes the basis functions and most important indicators visible and accessible at all times Clicking on the Mini panel extends and retracts the control panel NETVIEWER ADMIN Glossary Monitor Tray in the Host s control panel which shows a small version of how the Master views the transferred screen The transfer mode can be selected through the context menu Password Password with which the Master must authenticate himself when starting the Master program The password must be entered during installation of the Netviewer Admin Host
42. please speak with your contact at Netviewer Variations of User administration Netviewer supports two different versions of User administration Type of user administration Netviewer s own user administration Active directory user administration NETVIEWER ADMIN Characteristics Users are created and administered directly in Netviewer When starting Netviewer the user authenticates himself or herself by entering a user name and password Existing AD user groups can be imported from a connected system User groups are administered in Netviewer When the user starts Netviewer authentication will be Unnecessary because he has already signed in to the operating system by way of single sign on SSO When should I use it Useful when you need a simple but effective way to administer rights for all Netviewer users Also a requirement for using the CSV billing module Only possible if running your own Netviewer Enterprise Server Useful with a large number of user groups and an existing refined method of user administration Functions for the administrator Users roles and profiles Netviewer user administration is based on the concepts of users roles and profiles What is a user A user is a person or group of people to whom a user name and password has been assigned for the purpose of gaining access to Netviewer The user also has certain rights in the various Netviewer programs
43. published under free license MPL 1 1 GPL 2 0 JAMon Copyright 2002 Steve Souza published under free BSD license NETVIEWER ADMIN Struts published under free license Apache 2 0 Apache Copyright 2009 The Apache Software Foundation published under free license Apache 2 0 Opensymphony Quartz Copyright 2004 2005 OpenSymphony published under free license Apache 2 0 Cglib published under free license Apache 2 0 Isontools published under free license GPL Cablib published under free license GPL LGPL MySQL published under free license GPL Hibernate published under free license LGPL Zend Copyright 2005 2009 Zend Technologies USA Inc published under free BSD license Copyrights and brands 2009 Netviewer AG All rights reserved Operating instructions manuals and software are copyright protected Copying reproduction translation or conversion to any type of electronic media or machine readable form in entirety or parts without previous written approval of Netviewer AG is not permitted All additional rights to the software are defined in the license agreements and General Terms and Conditions The Netviewer logo is a registered trademark of Netviewer AG Identical or similar usage of the logo in commercial transactions without approval of Netviewer can lead to cease and desist and damage compensation claims Rights to other brands and product names mentioned in this manual lie with their owners and are h
44. ransfer the Netviewer Admin Host setup program NV Admin HostSetup DE msi at least version 3 2 to the host computer File transfer Explorer can be used for this purpose 3 Perform the setup as described starting on page 6 4 Restart the Host computer in order to use the new version The Admin session will continue to run during and after the Host update Please note that the host program can be updated during an ongoing Netviewer Admin session only with a current version of the program from the same contract NETVIEWER ADMIN Setting up Netviewer Uninstalling the Host program 1 Go through the start menu to open the Windows Control Panel and double click on Software In the Software dialog select Netviewer Admin and click on Remove Confirm the next query If processes are still being executed you will be asked if you wish to terminate them If you click on End the processes will be terminated and Uninstall will continue If you click on Continue Uninstall will continue without terminating the processes If files like log or protocol files are still located in the installation directory you will be asked if these should be deleted If you click on Delete the files will be deleted and Uninstall will continue If you click on Continue Uninstall will continue without deleting the files Uninstall is then complete Uninstalling the Host program requires admin rights on the Host computer NETVIEWER ADMIN
45. rt based on jewer we k J Netv vser announced the expansion of ks make huge savings on travel expenses pnd we can 57 European management team wath Rachel Lane as Managing Director for the Lk provide fast effective support for our staff More Claudia Muere Project Manager TechConter CMS Cellaberation Toots Projectiptace coen sA nny ite wets 3 Minutes of your time are base project too The web based protect management service gt i sufficient to see by Projectplace cone wechades Netviewer web 18 of 30 companies listed on Germany s DAX Netvi live conference service stock market index use Netviewer etviewer live Nore fi Just catt TY Ie Raver Netdewver in top 100 Allianz inte Bayer 1 866 297 3710 Netv wer tod ry announced that t has recenved an award in innomaline j Fertig l Internet i Time 00 00 03 375 Start 12 10 2006 13 55 36 E aa gt n lt 1x gt i Direction showing Duration 00 00 09 NETVIEWER ADMIN Additional modules CSV billing module The CSV billing module offers an easy way to analyze sessions and generate bills This tool can generate bills for all clients within a certain time period at the push of a button including an itemized call listing You can also sraphically visualize and evaluate existing session data Session logging in a CSV file is required to use the CSV billing module CSV log file In addition to the text file which Netviewer always generates i
46. s dialogue again D Exit The computer management shows all Host computers associated with your contract your user for further information about computer management see section Computer ing netviewer Computer management av HDX amp amp F gt gt Contract 101051 z ah Netviewer Admin Host 2 Name Aias _ Status__ 1P_ NY version _ Windows version Last activity unsorted Activ 195 66 111 34 3 2 0 1049 07 04 2009 09 55 30 extemal Servers internal Servers UK internal Servers US 3 own Folders 1 item selected external Servers Contains 1 object Mode saving necessary d vr 12 netviewer com 4 Inthe list mark an active Host PC which you wish to connect to Click on the Connect button to establish a remote control connection NETVIEWER ADMIN gt Establishing a session with Netviewer 5 Enter the key phrase for this Netviewer Admin Host into the Key phrase dialog Confirm with Ok to connect to the Host PC L nebri ewer Remote key phrase Connecting to Host SIRAH 65 1175 9 34 Enter the key phrase here Kep phrase p Display in plam text OF Cancel If you have access to several different profiles for starting a session you can select the desired profile in the next dialog e Click on the desired option for example Start Netviewer with external profile netvieweradmin a 55 edition Start Netviewer fa start session ER Start session with
47. screenshot To save the current screenshot screen view and markers click on the icon Save or Save as You can save the image as a bitmap bmp or JPEG jpg file Saves the image under the previously selected name The first time the image is saved the Windows Save as dialog will appear EJ Opens the Save as dialog so you can save the image under a new name The user on the Host cannot draw but he or she can save the screenshot clear the drawing surface and revoke the Master s right to draw Shortcuts Transferring keyboard shortcuts key combinations such as Ctrl A is generally possible when remote control is activated The following keyboard shortcuts are available immediately Shortcut Description Ctrl C Copy Ctrl X Cut Ctrl V Paste Ctrl A Select all Ctrl S Save Ctrl N Open new window Ctrl O Open Ctrl P Print Ctrl Z Undo Ctrl Tab Switch between Windows in a program counterclockwise with shift Ctrl Fa Close current subprogram Ctrl Posi Move to beginning of a document Ctrl End Move to end of a document Ctrl Insert Copy Alt underlined letter in Retrieve menu item menu name Alt Space key System menu of the active window NETVIEWER ADMIN Functions for the Master Alt Space key X Alt Space key N Alt Space key w Alt Alt Down arrow Alt PrtScn
48. se a new licence password is required or if the Host is to be assigned to a different user Netviewer Admin Host Settings Settings Service Proxy kep phrase Log on d Time administration 2 Host license data A Inserting your licence data password and user name will specity the affiliation of this Admn host to the respective Admin licence To modity the licence data currently used for this host you first have to enter the old password and then the new password The new password has to be confirmed subsequently User name Curent password Hew password contin password Show password in clear text Apply NETVIEWER ADMIN Setting up Netviewer Time administration tab The 7ime administration tab enables you to deactivate and reactivate the Admin Host according to time Please observe that the option Stop service will terminate the Admin Host system service and a time controlled reactivation will not be possible L netvewer Netviewer Admin Host Settings Settings Service Proxy kep phrase Time administr Oa Period host activity Timing activated Pause service Activate service Updating the Host program during an Admin session In versions 3 2 and higher the Master can update the Admin Host while an Admin session is taking place It is not necessary to first uninstall the older version of the Host or to interrupt the Admin session 1 Start a session on the Admin Host 2 T
49. ser is then logged in to the host and the Netviewer Admin service carries out a renewed initialisation On the Host computer the Mini panel appears on the right edge of the screen the user at the Host computer can use it to open the control panel HOLM WATCH You now have full remote control rights over the target computer and can operate it just as if you were sat right in front of it NETVIEWER ADMIN Computer Management The computer management tool on the Netviewer Admin Master lists all inactive and all active Netviewer Admin Host systems that the Master is permitted to access Additionally information is displayed about the current status and other information about each Host The computer management lets you use folders to logically group Host PCs e g according to location division or Use netviewer Computer management MN 6 mij F gt ri gt Contract fg Netviewer Admin Host _ Name Alas Status IP NV version Windows version Last activity GB unsorted eg Activated 85 115 934 3 1 0 994 WinXP 06 08 2007 14 16 48 a e Offline 85 115 93 34 3 1 0 994 WinXP 06 08 2007 11 28 17 intemal servers internal servers US internal servers UK Contains 2 objects Mode editable netviewer s114 com Editing rights The Netviewer Admin Master requires editing rights to be able to make changes in the Computer management Furthermore the Netviewer Admin Master must hold the role Netviewer Admi
50. specifying date and time and profiles that will be used among other things and send e mail invitations to the participant s Session coordinator The user receives access to all users session appointments Netviewer Support Does not apply Netviewer Meet Does not apply NETVIEWER ADMIN Functions for the administrator Netviewer Admin Admin The user receives write access to the computer administration and can create edit and delete host computers Master The user is authorized to perform an Admin session on another computer host Host The user is authorized to install and start the Netviewer Admin host program Login data must be entered during installation or when starting the Host program Using Netviewer s own user administration Creating a new user 1 Inthe User manager click on New Mew 2 In the New user dialog specify the login information for the new user User name and Password L nebviewer New user User name albert Password re Confirm password re Cancel 3 Click on OK to confirm your entries The user now appears in the list of users at the left ia ABC internal Bank A 4 On the right side click on the roles that the user should have 5 Click on Save in order to save the role assignments to the new o oe user NETVIEWER ADMIN Functions for the administrator Editing a user e To edit role assignment select the user you wish to edit and change tha
51. t required for subsequent operations For installation as a Windows system service a setup program for the Host is required NV Admin HostSetup EN msi 1 Start the set up program and follow the instructions in the Installation wizard If you agree with the terms of the license agreements select agree with the license conditions and then click on Next NETVIEWER ADMIN Setting up Netviewer 3 Enter your license data This is contained in the e mail sent to you by Netviewer AG This dialog will either request your password or if your contract includes authentication with a username your username and password Click on Next i Netviewer Admin Licence data amp Save licence data to the host computer netviewer Please enter the licence data password or password and user name supplied to you by Netviewer Admin SEI Fer 4 Define the host s key phrase The key phrase can be anything you choose but must be at least eight characters long It ensures that only authorized Masters who have access to this secret key phrase will be able to access the host computer Click on Next TA Netviewer Admin Key phrase Save key phrase to the host computer netviewer Please enter the freely definable key phrase here The master requires the key phrase to set up a remote connection to the host Key phrase p min amp characters Confirm ee HEE NETVIEWER DM
52. t user s role assignments 1 To change a user s password right click on the user and select Change password in the context menu Change password Strg Entf 2 Inthe dialog enter the old and new password Albert Current password aa New password Peer Confirm new password ee Cancel Deleting a user 1 Select the user from the user list Delete The first user is already created when Netviewer is delivered The user has the Admin role and therefore has access to the User manager in order to create additional users 2 Click on Delete and acknowledge the subsequent query When deleting users be aware that the last user in the User manager to have the Admin role cannot be deleted NETVIEWER ADMIN Functions for the administrator Importing user administration from an active directory It is possible to transfer user groups from an active directory AD and use single sign on only when you use Netviewer in combination with the Netviewer Enterprise Server Importing a new user group 1 2 In the User manager click on Vew In the subsequent dialog select the desired user group from the Available active directory groups menu Click on OK to confirm your entries The user group now appears at the left in the list of User groups On the right side click on the roles that the user group should have Click on Save in order to save the role assignments t
53. unction off in the menu Autoscroll The Autoscroll function is used when the transferred screen is shown in 1 1 scale Zoom switched off In this case the screen may need more room than the Netviewer window provides When you activate Autoscroll you will not need to use scrollbars to scroll through the Netviewer window instead simply move your mouse in the desired direction Autoscroll will work only when Zoom is switched off because otherwise no scrollbars are necessary NETVIEWER ADMIN Functions for the Master Transfer mode The transfer mode determines the color depth in which the transferred screen will be shown on the Master s computer The transfer mode influences the following factors e Speed of transfer How long does it take for the screen to be completely visible on the other side e Transfer quality How rich in details and true to the original is the depiction of the transferred screen Transfer mode Reduced 256 color mode Standard mode with automatic color depth adjustment Speed optimised mode Quality Corner Description The transferred color depth is limited to 256 colors This mode enables rapid transfer but details are significantly reduced The transferred color depth adjusts to the connection speed Screen contents are initially transferred in reduced color depth but as soon as no more changes take place the color depth will be increased to true color quality The quality
54. ur own assuming equal screen resolution To activate full screen mode click on the Full screen mode button in the frame of the Netviewer window NETVIEWER ADMIN Keyboard Ctrl alt Del Alt Esc Alt Tab Ctrl Esc Tools File transfer Explorer Host Mode Lock Host Functions for the Master Full screen bar flap In full screen mode you can control the most important session functions through the full screen bar After a few seconds the full screen bar folds in and is no longer visible To fold it open move your mouse to the center top edge of the screen hr Check screen transfer progress see page 27 Activate or deactivate pinning of the full screen mode bar If the bar is pinned it will stay on top Extend and retract Control panel Reduce the Netviewer window switch back to normal window view e Minimize the Netviewer window so it is visible only in the taskbar EJ Exit the Netviewer session File transfer Explorer File transfer Explorer helps you exchange files between Host and Master Using an interface similar to Windows Explorer you can easily distribute files to Host computers update program directories and perform other tasks e To open File transfer Explorer select File transfer Explorer in the Actions menu NETVIEWER ADMIN Functions for the Master The window is divided into three areas e The upper area shows the Host computer s File Explorer e The centre area shows
55. ur own computer e Select the desired file in the Netviewer window hold the mouse button depressed and drag the file from the Netviewer window and into your file administration system or desktop Transferring a file from your computer to the Host e Select the desired file in your file administration system or on your desktop hold the mouse button depressed and drag the file into the Netviewer window Allow the file to drop into the Host s file administration system or onto his desktop NETVIEWER ADMIN Functions for the Master System information tray The System information tray is a quick and easy way to gain access to the Host computer s system information If no users are signed on to the Host computer system information will be displayed immediately If a user is signed on you must first request to receive system information 1 Click on the blue link in the System information tray to request this information from the Host The Host then receives a query that he must acknowledge netviewer System information The following information will be sent to the consultant Do you wish to permit this Operating system DELL 7 Phoenix ROM BIOS PLUS Version 1 10 AO Type AT AT COMPATIBLE 2 Once the Host has acknowledged the query you will see the available information such as operating system memory and Internet connection in the System information tray Operating system O Processor Intel R Pentium R D
56. used Host will be stopped No more connections Create folder can be made to this Host E Cut Edit alias This can be used to define a text description for each Netviewer Admin Host system Hosts that are new to the system are automatically listed in the unsorted folder This folder cannot be altered Terminal server support Netviewer Admin supports Windows terminal servers which even outside of a network provides you with the following options e Enter an RDP session as initiated by another computer e Use Netviewer to start an RDP session and establish a Netviewer Admin connection e Use the RDP session and Netviewer Admin connection to view the console Extended Computer Management for terminal servers If a Host program belonging to your licence is installed on a terminal server then this server appears in the usual manner in the Computer Management A new terminal server that is recognised is placed in the Unsorted folder To be able to make use of the additional functions the Computer Management provides an extended view for terminal servers NETVIEWER ADMIN Computer Management e Highlight the terminal server in the Computer Management In the lower portion of the Computer Management a list of RDP sessions that are running on the terminal server are displayed The session on the console top RDP session can be disconnected but it cannot be logged off or removed from the list es netviewer Computer manage
Download Pdf Manuals
Related Search