ICE Installation Guide final v1.6
Contents
1. Ricoh Americas Corporation Ver 1 6 2 Before you begin 2 1 Verify installation requirements Ensure that you have everything required to complete the installation e SD Card containing an unused version of the Ricoh Device Browser Type B Type D or Type E depending on the specific Ricoh MFP model Refer to the TSRC web site for Browser MFP model information To locate this information once logged into the TSRC website go to gt Solutions gt and under Work flow Enhancement select ICE Integrated Cloud Environment Note The Browser Type B requires custom firmware available on the TSRC site at the location listed above e Network connected Ricoh MFP supported by this solution The network must have Internet access e Organization ID Obtain this from MDC Media distribution Center See 2 2 Obtaining the Organizational ID ORGID below Note The MFP JAVA SDK option is NOT required for these Ricoh Device Browser Units 2 2 Obtaining the Organizational ID ORGID Obtain the Organization ID As part of the MFP Browser s configuration a unique value the ORGID is added to the end of the URL used to connect the MFP to the Integrated Cloud Environment The process of obtaining and using the ORGID is outlined below 1 When the Sales person places the order for the Integration Cloud Environment they will include the name and email address of the support technician or Support Manage2. Change lt Delete URL Select a URL to program or change Delete 1 help 2 hlot Programmed Z Not Programmed a Not Programmed Not Programmed a Not Programmed hot Proararnimed System Status Job List Ver 1 6 5 The Program Change URL screen will appear Press the Change button and specify the URL Name and the URL respectively and then press the Exit button Program Change URL Select item s URL Name sample RL ttp 11 22 535 44 8080 logins perit HTTP Realist Method POST a P Text Size mal Em ae System Status Job List Enter URL Name Integrated Cloud Environment Enter URL https ramp ricoh cloud com RAMP cloud deviceindex isp 20rgid ORGID Note A Replace ORGID with the organization ID obtained from the MDC Media Distribution Center See section Obtaining the Organizational ID ORGID on page 4 of this guide B IMPORTANT Registration is required before the Integrated Cloud Environment can be accessed from the MFP See the Note provided in the section Obtaining the Organizational ID ORGID bottom of page 4 and Install Ricoh Device Browser top of page 5 in this guide 6 When completed press the Next page button Shown by the arrow in the above illustration and continue to the next page Ver 1 6 7 The download file settings for pull printing can be configured on the second page of the Program Chang
3. SCAU VO GOO AICO o TEE AN E A tan ecdemenacsemniessiebtareser cen NT 22 7 2 4 SCAN TO EMAIL cccossescerssssceenssccecenvescerssescenenssscavensescenssessesenssscavensescersaessenenssscavansess 22 7 2 5 Scan Business Card Scan Receipt cccccseeccsscccsecceensccnseeeseeecseecseeceeeeeeeeeensenens 22 TZ PAN COU ee E E E E E E E E TS 23 7 3 Device Browser Un installation ccccccccccssseccccseccccsnseecessuseccseuuecceseusceceseaeseesauseeessaaees 24 o NOS a E EE eee 26 Ricoh Americas Corporation Ver 1 6 This page intentionally left blank to allow for duplex printing Ricoh Americas Corporation Ver 1 6 1 Integrated Cloud Environment This guide explains how to install and configure Integrated Cloud Environment Applications on Ricoh MFPs This document assumes that you have familiarity with network configuration including setting IP addresses and working with DNS and DHCP servers and proxy servers You must also have Ricoh Device Browser software ready to install on a supported MFP For technical assistance during any phase of an installation please contact the Ricoh Technology Support Services Center help desk during their standard business hours M F From 8AM 8PM ET excluding US holidays by calling the appropriate telephone numbers below NOTE RICOH ID WITH PRODUCT TRAINING ASSOCIATION REQUIRED FOR ACCESS 888 424 1573 800 57 RICOH 577 4264 888 RICOH 66 888 742 6466
4. cccccceseccccseccceecsceecseeusesceeecsceueceeeuecseeeseseueceteuecseensees 4 2 2 Obtaining the Organizational ID ORGID esssssssserssesssrrrressrrrressrrrrresssrerreeserrrressrrereesererrresse 4 3 install Ricon Device Browser accesses eed caren s agave seca n EE 5 4 Configure Ricoh Device BrOwSer esssssesesssssrrrssrrrssrnrsrtensrrrsrrresrtessrersrtrsstenstrresrresrtesereesrrrererens 10 5 Verification of Installation and Configuration of Integrated Cloud Environment 16 C Wope NOONE era A E T E E E 18 6 1 MEP Device Browser cannot be configured ssessssssssrrrssressrrrerrresrrnsrrrrsrreserresrererreserreess 18 6 2 Integrated Cloud Environment start up screen not displayed sssessssssrsereserrerrrerererrseee 18 6 2 1 Configuring the MFP to support a Proxy Server ssssssssssrsserrrsserrserrrsrrrsserserrresreeeeeee 19 T APPEN e E EE 20 7 1 Integrated Cloud Environment Platform LimitationS eseessssssssessesrrnssrresrrrerrrrerrrerrrrerrreens 20 7 1 1 MEP Browser and Java application compatibility limitations eenen 20 7 1 2 MFP Browser liMitatiOns c ccccccccsssssccccesseccceesecccseeeceeseesecessaeeesauaeeeesaaeeeesaaeeeess 20 7 2 Integrated Cloud Environment Application Limitations esssssssssesesrseresernsreserreerrerererrreeee 21 DZ Me AGAIN CON E E A S A in ee segs ni peta E T A 21 PL SCAN TO EVO OU Cs poacenisasoceredcerencueensa woreterscsicacsadensuceeisesucacessoesesuncneaseetieguccutertadunaueecneies 21 TZ
5. 4 in this guide e For information on how to recover the Device Browser please contact the Ricoh Technology Support Services Center help desk Ricoh Americas Corporation Page 25 Ver 1 6 8 Notes Please use this section and the following page to add any notes that can be used for your future reference Ricoh Americas Corporation Page 26
6. A Ifthe device ID is not registered refer to Install Ricoh Device Browser page 5 the message above is displayed otherwise the application screen is displayed B Contact MDC for device ID registration confirmation Refer to the Integrated Cloud Environment application s user s manual to verify that all applications are functioning properly Ricoh Americas Corporation Page 17 Ver 1 6 6 Troubleshooting 6 1 MFP Device Browser cannot be configured Problem MFP Device Browser shows installed but cannot be configured DOSS or other application has also been installed on the MEP Symptoms MFP Device Browser successfully installs to HDD but does not show up in User Tools under Extended Feature Solution Power off the MFP then place the MFP Device Browser SD card into any available SD card slot power on the MFP and then try install again 6 2 Integrated Cloud Environment start up screen not displayed Problem Cannot connect to Integrated Cloud Environment Symptoms Following screen is displayed when Other Function gt Browser is pressed Could not connect to URL or URL was not found Could not connect to the requested URL or the URL could not be found Please make sure you have entered the correct URL then try again 2011 05 12 system Status Job List 17229 Solution 1 Check URL entered in Device Browser Configuration 2 Check if DNS Server settings are properly configured on MEP 3
7. Check if Customer s environment uses a Proxy server to connect to the Internet Configure Proxy Server settings in Device Browser configuration See next page Ver 1 6 6 2 1 Configuring the MFP to support a Proxy Server As indicated on the previous page one probable cause of receiving a Could not connect to the requested URL or the URL could not be found error is that the customer is using a Proxy Server to connect their network to the Internet and the MFP has not been configured to use it The Proxy Server s details should located on the site survey and or be available at the time of installation The steps below outline the steps in configuring the MFP to use a Proxy Server Use Proxy Server System Status Job List 1 Press the User Tools button gt then Extended Feature Settings gt then Browser when you click on the Use Proxy Server button select On as shown above Use Proxy Server Select item s lt 0 to 65535 gt Proxy Password Change SEER JUL 26 20 System Status 10 57PH 2 Enter the Proxy Server details as provided by the customer Note that there is a second page of configuration settings When completed press Exit until you return to the MFP s main display Then test the connection by starting Integrated Cloud Environment Ver 1 6 7 Appendix 7 1 Integrated Cloud Environment Platform Limitations 7 1 1 MFP Browser and Java application compatibility limitations 1 A
8. Ver 1 6 RICOH Integrated Cloud Environment Installation and Configuration Guide Integrated Cloud Environment 2011 Ricoh Americas Corporation Ricoh Americas Corporation Ver 1 6 It is the reader s responsibility when discussing the information contained this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies NO PART OF THIS DOCUMENT MAY BE REPRODUCED AND DISTRIBUTED IN ANY FASHION WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION All product names partner s brands and their products domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective holders and should be noted as such Any trademark or registered trademark found in this support manual is used in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is intended to convey endorsement or other affiliation with Ricoh products Copyright 2012 Ricoh Americas Corporation Ricoh Americas Corporation Ver 1 6 Table of Contents ATION Or OMEN Teea a E E E EE E O E E 1 1 Integrated Cloud ENVIFONMENL ccccceecccesecccseccenceeeceeeescenceeeuseeeuseeeceenseeeeuseeeeceeeeteneetseeseees 3 amp Pelor you DEBIN irea E E r E 4 2 1 Verify installation requirements
9. e URL screen You must change Max HDD Space for Downloaded files to 50000 Program Change URL Salect item s Max HDD Space for Downloaded Files C Chane lt 0 to 50000 gt gt Auto Delete Downloaded Files Change lt 1 to 999 gt Default Character Code Set UTF 8 Shift_JIS ISO 2022 P ees ee HA EUC JP 150 885971 iso e859 2 co A Previous System Status Job List 8 After making the change press the OK and then the Exit button Program Change URL Select item s Max HDD Space for Downloaded Files ie R R R R M Change lt 0 to 50000 gt Auto Delete Downloaded Files 1 days Change lt 1 to 999 gt Default Character Code Set UTF 8 Shift JIS ISO 2022 P a ee 242 EUC P 150 885971 50 8592 7 A Previous System Status Job List Ver 1 6 9 Tospecify the default URL press the Default URL button on the Browser Default Settings tab Browser Settings Temporary File Management Lee Proxy Server o Default URL Program Change Delete URL View Logs Server Connection Timeout QO seconds Screen Colour Confirmation Colour Auto Reset Timer Number of Resends 2 or 10 The list of the URLs registered with the Device Browser will appear Select the URL to use as the default URL Default URL Select a default URL then press OK System Statu
10. e completion status or a failure During the scan operation on the MFP the user gets notification only regarding the transfer of the scan image from the MFP to the application server 2 GoogleDocs has specific size limitations for the Word and Excel File formats e Word File Cannot be larger than 1MB e Excel File Cannot be larger than 20 MB need to be under 400000 cells and 256 Columns per sheet e PDF files have a limit of 1GB e Considering above size limit using OCR Word Excel format is not recommended 7 2 4 Scan to Email 1 OCR and uploading a file to an external service will be run as a background job on the application server There is no feedback displayed to the user on the MFP panel with regards to the completion status or a failure During the scan operation on the MFP the user gets notification only regarding the transfer of the scan image from the MFP to the application server 7 2 5 Scan Business Card Scan Receipt 1 When sending an email to the Business Card and Receipt Processing service Powered By Shoeboxed the email is run as a background job on the application server There is no feedback displayed to the user on the MFP panel with regards to completion status or failure During the scan operation on the MFP the user gets status notification only regarding the transfer of the scanned image from the MFP to the application server However there is notification from the Business Card and the Receipt Processing ser
11. ended Feature Settings gt Change Allocation configuration screen The MFP Browser was successfully installed System Status 15 Again properly power off the MFP and remove the Browser SD Card from the service slot Be sure to reinstall the SD Card cover Ver 1 6 4 Configure Ricoh Device Browser 1 Press the User Tools Counter Inquiry hardware key and the following screen will appear Press the Extended Feature Settings button gt User Tools Counter Enquiry Copier Document Server n Features Cy System Settings oP Bk Enquiry Printer Features Scanner Features Browser System Status Job List Ver 1 6 3 The Browser Settings screen will appear Press the Program Change Delete URL button on the Browser Default Settings tab Browser Settings Temporary File Management View Logs Server Connection Timeout 90 seconds Screen Colour Confirmation Colour c Frogra ie Change Delete OOOO O O aa l Software y ersion File Ver 1 4 Auto Reset Timer 4 The Program Change Delete URL screen will appear Select an item to edit Items 1 through 4 are reserved for remote control So only items 5 6 7 and 8 are selectable If available select 5 Program
12. ficio MP 2550 3350 locks up after coming out of sleep mode Description When energy saver timer is set to 1 Min device locks up when user presses main power on button to wake up the device This problem is intermittent Work around Increase the Energy Saver timer to 5 mins or higher 2 NSI Auto Store Unified client Java application stops when device comes out of Energy Saver mode Description NSI Auto Store application Stops after device comes out of Energy Saver mode Work around NSI Auto Store is not recommended to be installed along with MFP Browser 7 1 2 MFP Browser limitations 1 While Scanning from Integrated Cloud Environment applications the user is not able to switch to other applications such as Copy Document Server etc 2 The MFP Browser s default download file size is 3MB for proper operation of Print Cloud this value needs to be set to 50MB 3 The MFP Browser supports up to 50MB download file size for printing applications if the file size is greater than 50MB in Print Cloud the print job will fail to print Ricoh Americas Corporation Page 20 Ver 1 6 7 2 Integrated Cloud Environment Application Limitations 7 2 1 Scan to Box 1 Ifa File exists in the User s Box account under the Scan2BoxNet folder which has the Same name as the one entered in Scan Settings screen Box will consider this as new version of same file once it is uploaded 2 OCR and uploading a file to an ex
13. ist Ricoh Americas Corporation Counter P Maintenance 23 Ver 1 6 5 Press the Extended Feature Settings button Extended Feature Setting Menu Extended Featura Settings Change Extended Administrator Allocation Feature Into Toals Select extended feature s to stat or stop Priority Status Type Extenced Feature Mame Description Version Startup Location System Status Job List Ricoh Americas Corporation Ver 1 6 7 The Install tab will appear with source media buttons Press the SD Card button Extended Feature Settings Administrator Tools Startup Change Extended Setting Allocation Feature Info Uninstall Select a source media then select extended feature s to install Type Extenced Feature Mame Description Version Source 8 The Device Browser product located on the SD card will appear Select Browser Extended Feature Settings Startup SL Ling Extended Administrator Feg lure Info Change Uninstall AllucaLion Select a source meda then select extended feature s to install Media Type Extended feature Name Source Hep browser antl SU Card Slot sa Ricoh Americas Corporation Ver 1 6 9 Select Machine HDD as the installation destination Then press the Next button Extended Feature Installation Select installation target and
14. ll have Integrated Cloud Environment installed to is now chosen registration can be performed Note With the MFP s Serial Number confirmed registration can be performed at any time prior to using the product However it is recommended to perform registration at this time The registration process is provided below A Send an email to the MDC Media Distribution Center The Email should contain the customer s name and your contact information and either of the following the MFP s Configuration Page or Unit Number Serial number The MDC s Email Address is _ ricoh psmdc ricoh usa com B Registration activates Integrated Cloud Environment and will be completed within an hour If you have a rush situation you should add that information to the email With registration completed you can now begin the Browser Unit Installation 1 Ensure the MFP is properly powered down and the main switch is Off 2 Insert the MFP Browser SD Card into the service slot generally Slot 2 of the MFP 3 Power ON the MFP by switching the main switch On 4 Press the User Tools Counter Inquiry hardware key the following screen will appear Press the Extended Feature Settings button User Tools Counter Enauiry E Copier Z Document Server fy Aes Features Ke System Settings Frinter Features 7 Me Scanner Features pa Extended Feature Settings System Status Job L
15. r that will be involved in the customer s install 2 Anemail with the customer s ORGID will be sent from the Media Distribution Center MDC to the support technician or Support Manager 3 The support technician will use this ORGID number at the customer s site during the Integrated Cloud Environment Browser s configuration If the customer already has the Browser Unit installed the Browser Unit s version will be confirmed and updated and configured with the Integrated Cloud Environment s URL with ORGID Note Obtaining the ORGID is required as part of the MFP s Browser configuration refer to 3 Install Ricoh Device Browser page 12 Before using Integrated Cloud Environment you must also register activate the Integrated Cloud Environment to the MFP Once successfully configured and registered the Integrated Cloud Environment will have access to the appropriate cloud applications The registration procedure is provided on the next page and is part of the Browser Unit installation Ricoh Americas Corporation Ver 1 6 3 Install Ricoh Device Browser IMPORTANT Integrated Cloud Environment registration Registering the Integrated Cloud Environment to the customer s MFP is required before Integrated Cloud Environment can be used by the customer In order to register the Integrated Cloud Environment to the customer s MFP you MUST have access to the MFP s Serial Number For this reason since the MFP which wi
16. s Ver 1 6 12 Select the Temporary File Management tab CONFIRM the settings shown in the illustration below change as necessary When completed press Exit until you fully exit User s Tools IMPORTANT DO NOT CHANGE User Temporary Files to On Browser Settings Browser Default Sett ings Use Temporary Files ofo View Send Log Max HOD for Tempora ry Fi les 500 KB Auto Delete Temporary Files 15 days Delete ALL Temporary Files C 0 1 1 Fi i 57 1 System Status Job List 16 50 This completes the Integrated Cloud Environment installation process The next section will allow you to confirm the install configuration and troubleshoot if necessary The Note below provides the settings necessary to make the Integrated Cloud Environment the default function on the MFP This is optional and is your customer s choice Note It is possible to display the Device Browser screen by default on the operation panel of the device If you want to do so select the Device Browser from System Settings gt Function Priority KS System Settings Tray Paper Interface File Program Change Delete User Text Output Copier Internal Tray 1 Administrator Tools Panel Key Sound for Outout Document Server internal Tray 1 On Copy Count Display lb Browser SS System Status Job List Display Time SERES aen Print Priority Display Mode Normal Function Re
17. set Timer eon Ver 1 6 5 Verification of Installation and Configuration of Integrated Cloud Environment 1 Press the Other Function hardware key to display the Device Browser screen Note A Ifthe device does not have the Other Function hardware key press the key to which device browser is assigned B If Java is installed on the device and also assigned to Other Function key Touch the Browser button after pressing Other Function key Integrated Cloud Environment Touch Here to Start 2011 05 12 System Status Job List adii If the configuration is successful above screen is displayed 2 Touch above Screen following Screen is displayed Integrated Cloud Environment Scan Business Card s Scan Receipt Print Cloud Scan to Scan to Scan to i Email Evernote Google Docs O 2011 05 12 system Status Job List 17 02 Note Number of application displayed depends on the application subscription Ver 1 6 3 After touching startup screen if following screen is displayed contact MDC Integrated Cloud Environment No subscribed applications found for organization PTEC3 m 2011 05 12 system Status Job List 17 13 4 Touch on Application image to access application screen Integrated Cloud Environment This device 88888888 is not authorized to use application Print Cloud 2011 05 12 System Status Job List 17205 Note
18. startup method SD Card Slot 1 3D Card Slot 2 5D Card Slot 3 SWS ter ota tus Job Lis t 10 Information on the Device Browser product will appear Confirm the information and then press the OK button Ready to Install D Confirm the information below then press OK to start installation Extended Feature Name Browser Product ID 05951878 Description Web browser Version 1 40 Installation Target Machine HUL Allocated to Other Functions Vendor Ricoh Co Ltd Contact TEE Fax E mail System Status Ricoh Americas Corporation Ver 1 6 11 When the installation is complete the following is displayed Completed extended feature installation Extended Feature Name Browser Version 1 40 System Status 12 Press the Exit button to exit the initial settings screen 13 Press the Exit button again to leave the User Tools window 14 Properly power down the MFP by pressing the Main Power On button holding it down for several seconds then releasing After the button stops blinking turn off the Main Power Switch DO NOT remove the Browser SD Card at this time Wait several seconds and then power the switch back on Wait until the Copy application screen appears Press the Other Function see below hardware key to display the Device Browser screen Note If the MFP does not have an Other Function hardware key change the key allocation of the Device Browser using the Ext
19. ternal service will be run as a background job on the application server There is no feedback displayed to the user on the MFP panel with regards to the completion status or a failure During the scan operation on the MFP the user gets notification only regarding the transfer of the scan image from the MFP to the application server 3 Refer to the Box service details online for File Size and Storage limitations for Free and Premium accounts If file size limits are reached the document will fail to upload to the Box account 7 2 2 Scan to Evernote 1 During the scan operation on the MFP the user receives notification only regarding the state of the transfer of the scanned image from the MFP to the application server There is no feedback displayed to the user on the MFP panel regarding the transfer status of the file to the Evernote service 2 The system will not retry if there is a failure to connect to the external service while uploading files for example if the external service is down 3 Refer to the Evernote service details online for File Size and Storage limitations for Free and Premium account If the file size limits are reached the document will fail to upload to the Evernote account Ver 1 6 7 2 5 Scan to Googledocs 1 OCR and uploading a file to an external service will be run as a background job on the application server There is no feedback displayed to the user on the MFP panel with regards to th
20. vice once the document is received and processed Ricoh Americas Corporation Page 22 Ver 1 6 7 2 6 Print Cloud 1 Print jobs will fail if the MFP is configured for User Code or User Authentication based printing Print Cloud jobs do not contain any User Code or User Authentication information 2 Refer to the Staple specification below when the finisher will not staple for combination of Staple Layout and Duplex Only Top Left Side Staple is supported Following table describes combination of Staple Layout and Duplex settings In some combination printer will not staple STAPLE Print direction yes Portrait yes Landscape No Print direction even ora yes Landscape No Print direction yes Portrait yes Landscape No 3 When there is a Paper Size mismatch and the user selects a specific paper size the layout and duplex settings will not take effect 4 The MFP Browser has a maximum file size download limit of 50 000KB To obtain the max file size limit requires changing the default setting of 30 00KB to the 50 000KB max Printing will fail if the file size exceeds 50 000KB Ricoh Americas Corporation Page 23 Ver 1 6 7 3 Device Browser Un installation Should it ever become necessary to un install the Device Browser proceed as provided below 1 With the MFP powered on go to User Tools gt Extended Feature gt Extended Feature Settings The screen
21. will appear as below z Extended Feature Settings Change Extended Administrator Select extended feature s to start or stop Priority Status Type Extended Feature Name Description Version Startup Location 2 Click on the Uninstall tab and press the Browser Extended Feature Extended Feature Settings Startup hange Extended Administrator Setting location Feature Info Tools Select an extended feature to uninstall Status Type Extended Feature Name Description Version Starting Up Type C Browser Web browser 1 83 Machine HDD Starting Up Type C JavaTM Platform Extended Feature Ja 4 21 05 SD Card Slot 2 JUL 22 2011 T2 8PM Ver 1 6 3 The following screen will be displayed Press Yes The Browser will then be un installed When completed re boot the MFP by holding down the Main Power On button for several seconds wait for the button to stop flashing then power off the Main Switch wait several seconds and then power the MFP back on Are you sure you want to uninstall the following extended feature Extended Feature Name Browser Version 1 83 System Status e Itis not necessary to reinsert the original Browser Unit SD Card before performing the un install procedure e You can not reinstall the Device Browser from the original Browser Unit SD Card used for the initial installation e Reconfigure the MAX HDD Setting refer to page 1
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