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1. E supervision x Maintenance x amp Enrollment x Reports x Enrollee Details 2 Enrolleo No Enrollee Selected JEnrotee 7a i Y Fiter Options Last Refreshed 1 8 2013 1 54 00 PM Assigned yes RF Only yes Enrollee Apply Filter Remove Filter y RE Only Enrollee 104 Risk Notes Blutome Bluband 4 BH Call Date BH Last Call RF Status RF Curfew Other One id 13 005689 07 006809 01 08 2013 13 07 460 OUT OF RANGE Le BLUBAND BLUHOME B 121112 Leve IN RANGE i E BLUEHOME BLUEBANO 12720124 Level One 0 13 304518 07 007107 01 07 2013 15 31 One ao 13 304158 07 006380 01 08 2013 12 07 th 460 IN RANGE i 000 Seer E siunome eweano G 12720128 Love D cur eweano TEST20120915 Level One we 13 304123 07 007500 09 18 2012 02 33 1124 1h 20m IN RANGE ed zi VeriTracks receives stores and distributes RF monitoring data 24 hours a day 365 days a year The Enrollee Dashboard allows the supervising officer to view his her caseload While logged into VeriTracks authorized Agency personnel are able to manage inventory create modify and view enrollee information enroll and unenroll enrollees assign equipment create modify view and assign curfews review monitoring data and generate download and print reports VeriTracks also generates automated event notifications and reports and distributes them to designated recipients according to their preferred schedule and method of receipt email fax page and or text mes
2. 3 000 EA 0 10 Daily rate determined on a per customer basis 3 001 EA 0 10 Daily Rate Radio Frequency RF Continuous Signaling Electronic Monitoring Service Equipment Unit when in use 1 100 EA 2 30 Receiver Home Unit Cellular Communication Connection 101 250 EA 2 15 BEARER i 251 500 EA 2 30 ody ttac ed Ankle Brace et transmitter 501 1 500 EA 2 30 Mfg Satellite Tracking of People Brand Model BLUband 1 501 3 000 EA 2 30 3 001 EA 2 40 With Receiver Home Unit with Cellular Communication Monitoring Service Unit when in use 1 100 EA 0 10 Mfg Satellite Tracking of People 101 250 EA 0 10 Brand Model BLUhome Cellular 251 500 EA 0 10 501 1 500 EA 0 10 1 501 3 000 EA 0 10 Daily rate determined on a per customer basis 3 001 EA 0 10 Page 155 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Lost Damaged Stolen Equipment Replacement for above RF Continuous Signaling Electronic Monitoring Equipment Body Attached Ankle Bracelet Mfg Satellite Tracking of People Brand Model BLUband Receiver Home Unit with Landline communication connection Mfg Satellite Tracking of People Brand Model BLUhome Landline Receiver Home Unit with Cellular communication Mfg Satellite Tracking of People Brand Model BLUhome Cellular Description Qty Unit Daily R
3. Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 5 Training Materials The Vendor shall provide all materials and equipment STOP s training courses are hands on We provide trainees with necessary to perform the training and shall utilize actual the actual current hardware and software being used Our User equipment currently being utilized All training manuals Manual and training guides are comprehensive current and may be hardcopies or soft file format user friendly and userfriendly They are available in both hard and soft copy format kept up to date with the most current training protocols Our standard policy is to provide each trainee with a hard copy of Training manuals shall be provided for each Agency staff our training guide When requested we provide each trainee with member trained and upon the request of the Agency a hard copy of our User Manual Poetam Manager ae you S an enli and A copy of our initial training curriculum outline and the evaluation evaluation forms that will be utilized for all training formare included with our proposal purposed should be submitted by Vendor i 8 6 Webinar and Online The Vendor shall make available to officers remote We provide secure live webinar based online training sessions Training webinar and online training sessions which demonstrate to authorized Agency personnel on mutually agreeable dates and device applications after initi
4. Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 20 Transmitter The transmitter shall be capable of storing and or BLUband records and stores the occurrence of tampering to its recording a tamper event that occurs out of range of the case or strap when the enrollee is outside the RF signal range of Receiver or Mobile Receiver Unit when the transmitter BLUhome or BLUscan Once the enrollee enters BLUhome s RF returns within range of either The tamper attempt shall signal range BLUband transmits the tamper occurrence be communicated along with a time date stamp BLUhome immediately transmits the date and time of the enrollee s enter and the tamper event to VeriTracks using either the landline digital telephone service in the enrollee s home or nationwide digital cellular telephone service 8 21 Receiver Receiver must be easily attached to participant s telephone BLUhome is easy to install whether the unit transmits monitoring and telephone outlet If participant does not have a phone data using the landline digital telephone service in the enrollee s line list your available options to provide cellular home or nationwide digital cellular telephone service Both reporting The total cost for RF service via landline and versions are placed in a central location of the enrollee s home and via cellular is to be listed on Price Sheets Vendor shall in close proximity to a standard
5. The MCC reserves the right to require receipt of proof of compliance with said requirements within ten 10 calendar days from the date of request and to terminate this Contract as a material breach for noncompliance with any requirement of this paragraph USE OF SUBCONTRACTORS In accordance with RFP requirements Contractor agrees to take complete responsibility for all actions of its Subcontractors Prior to performance Contractor shall identify all subcontractors who will perform services in fulfillment of contract requirements including their name the nature of services to be performed address telephone facsimile email federal tax identification number TIN and anticipated dollar value of each subcontract The MCC reserves the right to approve or reject any and all Subcontractors that are identified by the Contractor Any Subcontractors not listed in the Bidder s Response who are engaged by the Contractor must be pre approved in writing by the MCC Specific restrictions apply to contracting with current or former state employees pursuant to Chapter 42 52 RCW SUBCONTRACTS AND ASSIGNMENT Contractor shall not Subcontract assign or otherwise transfer its obligations under this Contract without the prior written consent of the Contract Administrator Contractor shall provide a minimum of thirty 30 calendar days advance notification of intent to Subcontract assign or otherwise transfer its obligations under this Contrac
6. The minimum shipment amount will be found in the special terms and conditions Any order for less than the specified amount is to be shipped with the freight prepaid and added as a separate item on the invoice Any portion of an order to be shipped without transportation charges that is back ordered shall be shipped without charge 9 FORCE MAJEURE Neither party to this contract shall be held responsible for delay or default caused by fire riot acts of God and or war which is beyond that party s reasonable control WSCA NASPO may terminate this contract after determining such delay or default will reasonably prevent successful performance of the contract 10 GOVERNING LAW This procurement and the resulting agreement shall be governed by and construed in accordance with the laws of the state sponsoring and administering the procurement The construction and effect of any Participating Addendum or order against the contract s shall be governed by and construed in accordance with the laws of the Participating Entity s State Venue for any claim dispute or action concerning an order placed against the contract s or the effect of a Participating Addendum shall be in the Purchasing Entity s State 11 INDEMNIFICATION The Contractor shall defend indemnify and hold harmless WSCA NASPO the Lead State and Participating Entities along with their officers agencies and employees as well as any person or entity for which they may be liable from an
7. USE OF SUBCONTRACTORS eierniie tt E E EETA EOE titi SUBCONTRACTS AND ASSIGNMENT oossoo CONTRACTOR AUTHORITY AND INFRINGEMENT MATERIALS AND WORKMANSHIP MERCURY CONTENT AND PREFERENCE rroen e a ARR R A A E S ORDER FULFILLMENT REQUIREMENTS EQUIPMENT DEMONSTRATIO Nuit E EET E A E ER E E REN RETA SHIPPING AND RISK OF LOSS DELIVERY o sicsecseedescsccscesescestodeesesevtesnsnsedees SITE SECURITY INSPECTION AND REJECTION TREATMENT OF ASSETS ooieoe SA A NA ADVANCE PAYMENT PROHIBITED phren en rR ERE EEE ii in dai IDENTIFICATION cr a E a Eo PAYMENT INVOICING AND DISCOUNTS TAXES FEES AND LICENSES OVERPAYMENTS TO CONTRACTOR AUDITS RN NON RIGHT OF INSEE BION estimaciones andado 16 Page 2 of 159 7 2 7 3 7 4 7 5 7 6 7 8 8 0 8 1 8 2 8 3 8 4 8 5 9 0 9 1 9 2 9 3 9 4 9 5 9 6 9 8 9 9 9 10 9 11 9 12 9 13 9 14 9 15 9 16 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders CONTRACTOR COMMITMENTS WARRANTIES AND REPRESENTATIONS oooconcncocconocononancnncnnaninonncnncnnaninonncnnnconanincnnanancnnaninnos 17 PRODUCT WARRANTY ea WARRANTIES serna a OO AO E ERIA EE EA AAI SONETS REAPER E ATNA ATE SLETE A teases ive oie Ria DATE WARRAING r E E cias COST OF REMEDY sse TRAINING a a a a E N A RE EE A EERE O A E Pra o EAE ENOR AAA E A aE e E DEN INFORMATION AND COMMUNICATIONS oocnconconconconconononconnonconoononnonconnoncon
8. VeriTracks and reports it as unrecoverable When the Agency needs to replace unrecoverable equipment it places an order with our Solutions Center via email or toll free telephone or fax We process and ship the order within 24 hours of receipt Monday through Friday excluding holidays between the hours of 8 a m and 3 p m Central Time Standard shipping is second day air and overnight shipping is available at no additional cost We absorb the cost of replacement equipment if it is lost stolen or damaged up to the equivalent of 5 percent of the Agency s annual active equipment assigned to enrollees For lost stolen and or damaged equipment exceeding 5 percent of the Agency s annual volume of active equipment assigned to enrollees the Agency Page 136 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders reimburses STOP for the cost of replacing unrecoverable equipment Replacement costs for all proposed equipment are listed on our Price Worksheets 8 0 SECTION H Training Requirements Item Function Description Describe how Vendor meets or exceeds specifications 8 1 On Site Initial Training Vendor shall provide initial on site training by STOP provides comprehensive training to the Agency upon experienced staff with thirty 30 days of start of Agency s contract unless an alternate training schedule is agreed upon Additional on site training via webina
9. remains secure at all times Page 108 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 3 6 Data Center The Vendor s system must provide for 100 redundancy VeriTracks is concurrently operational in two geographically to avoid unnecessarily excessive downtime due to redundant Data Centers at all times 24 hours a day 365 days a hardware or software issues In the event of data year This concurrent or Live Live architecture provides a disruption the secondary Data Center must be activated continuous and live backup of all monitoring data at all times and within 10 minutes of initial system failure ensures our backup system is always available and in use Our architecture differs from a traditional hot standby backup system which creates backups at designated intervals One distinct advantage of our architecture is should the primary Data Center become disabled disaster recovery begins automatically and immediately at our geographically redundant backup Center There is no chance our backup system will not start because it is always on Service is never degraded In the event of an outage data simply reroutes to another path and keeps moving The primary Data Center is located at one of the largest Internet exchange points in the world With more than 300 Internet and telephone carriers and every major domestic and international service provider as a customer
10. s Commitments Warranties and Representations Protection of Confidential and Personal Information Order of Precedence Incorporated Documents Conflict and Conformity Non Endorsement and Publicity Retention of Records Proprietary or Confidential Information Disputes and Remedies and Limitation of Liability shall survive the termination of this Contract INDEPENDENT STATUS OF CONTRACTOR In the performance of this Contract the parties will be acting in their individual corporate or governmental capacities and not as agents employees partners joint venturers or associates of one another The parties intend that an independent contractor relationship will be created by this Contract The employees or agents of one party shall not be deemed or construed to be the employees or agents of the other party for any purpose whatsoever Contractor shall not make any Page 20 of 159 9 5 9 6 9 8 9 9 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders claim of right privilege or benefit which would accrue to an employee under Chapter 41 06 RCW or Title 51 RCW GIFTS AND GRATUITIES Contractor shall comply with all state laws regarding gifts and gratuities including but not limited to RCW 43 19 1937 RCW 43 19 1939 RCW 42 52 150 RCW 42 52 160 and RCW 42 52 170 under which it is unlawful for any person to directly or indirectly offer give or accept gifts gratuities loans trips favors spe
11. s system shall be able to allow configuration of protocols to enable the features that the Agency wants and disable those that it does not want For example types of alerts notifications zone categories etc VeriTracks is customizable to meet each Agency s needs and expectations We can configure the application and all parameters including enrollee classifications zone categories event types notification preferences and report formats and content to meet each Agency s needs 5 13 System Software and Mapping The Vendor s system shall show the officer in charge of the offender name phone numbers etc if different from the offender s assigned officer on call staff VeriTracks displays the enrollee s assigned supervising officer including his or her contact information It also displays the name and contact information of a duty officer s 5 14 System Software and Mapping The Vendor s system shall be able to record the model and serial number Before equipment is shipped to the Agency the model and serial number of every piece of equipment are entered into the Agency s inventory in VeriTracks This makes assigning equipment to an enrollee a quick and easy process after installing the equipment Page 126 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 15 System Software and Mapping The Vendor s sys
12. service or electrical power may become unavailable Non volatile memory will retain unreported events and report them once power cellular services have been restored including date amp time of occurrence BLUtag s built in non volatile memory stores up to 10 days of monitoring data Because its memory is non volatile BLUtag does not lose any data even if it powers down due to battery depletion Once the battery is re charged BLUtag transmits all data stored in its built in memory to VeriTracks Page 122 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4a 51 Equipment All straps utilized to attach equipment to an offender shall BLUtag s strap detects tampering by means of a fiber optic cable be designed so that if an offender cuts severs or otherwise embedded inside the strap which is the most advanced method of compromises the integrity of the strap an alert is detecting tampering with the strap If the enrollee tries to cut or generated stretch the strap the fiber optic cable breaks and BLUtag immediately generates and transmits a tamper violation 4a 52 Equipment Straps used to attach the equipment to an offender shall BLUtag s strap is composed of hypoallergenic industrial grade have exterior surfaces made of hypoallergenic materials thermoplastic rubber designed for one time use The strap is and shall be adjustable in length to fit all offenders
13. shielding If these conditions exist BLUtag immediately generates and transmits a jamming or shielding event notification to VeriTracks which immediately distributes the notification to the assigned supervising officer s based on each recipient s preference of email fax or text message When an enrollee who is wearing a device without jamming and shielding detection engages in jamming or shielding the supervising officer only receives only a no GPS event notification He or she has no information about the root cause With BLUtag he or she has intelligence about what the enrollee is actually doing i e jamming or shielding rather than what the device is not doing i e not receiving GPS signals As a result when the enrollee is monitored with BLUtag the supervising officer can take decisive action when he or she receives a jamming or shielding notification 4a 49 Equipment As an optional feature identify and describe any offender acknowledgement feature located on the device BLUtag has a call button on the face of the device which the enrollee presses to acknowledge a communication via audible tone or vibration VeriTracks records the date and time of the original communication and the enrollee s acknowledgement 4a 50 Equipment The device should incorporate non volatile memory capable of storing at least 24 hours worth of events with date and time of occurrence at times when the cellular
14. we submit the following information on BLUtag our proposed one piece GPS monitoring device and Veri Tracks our proposed secure and reliable cloud based monitoring application BLUtag One piece GPS Monitoring Device BLUtag is the most widely used Global Positioning System GPS monitoring device in the nation which revolutionized the electronic monitoring industry when it was introduced in 2005 Today BLUtag is used by more than 350 government agencies and independent service providers in 42 states and the District of Columbia The California Department of Corrections and Rehabilitation which establishes many industry standards with the largest active GPS monitoring program in the nation has used BLUtag since the inception of its program in 2005 Our customers use BLUtag to monitor and track adult and juvenile enrollees with a wide range of classifications including pre trial defendants probationers parolees sentenced offenders sex offenders high risk offenders and gang members Since BLUtag s first deployment in 2005 STOP has routinely upgraded the device and updated its functionality to meet the evolving needs of customers Currently in its fifth generation BLUtag is the most advanced and proven one piece GPS monitoring device in the industry It has been in use longer than any other one piece GPS monitoring device BLUtag monitors and tracks the location and Bt ian th ea movements of enrollees in active passive
15. Brand Model BLUhome Landline Receiver Home Unit with Cellular Communication Mfg Satellite Tracking of People Brand Model BLUhome Cellular 8 2 Equipment The equipment manufacturer shall have an ISO 9001 STOP is the original equipment manufacturer OEM of certification BLUband BLUhome and BLUscan We design engineer manufacture test market and support this equipment ourselves STOP manufactures all proposed equipment in an ISO 9001 2008 certified facility located at our Houston Texas headquarters 8 3 Equipment The Vendor shall provide radio frequency electronic STOP offers only the most current and proven version of any monitoring equipment which shall be the most current and updated version of the Vendor s equipment In addition the Vendor must originally have purchased this equipment from the manufacturer The Vendor s clients may have used the equipment as long as the Vendor was the original purchaser All equipment must be clean and like new condition damage free and in acceptable operative order Vendor shall identify any and all anticipated products technologies services scheduled for discontinuation and or scheduled end of life that are anticipated during the initial term of the Contract equipment including BLUband BLUhome and BLUscan We control all aspects of manufacturing and quality assurance for all proposed equipment All equipment whether new or refurbished to a like new conditi
16. Center Technicians hardware engineers and software developers and can draw on them as needed The Account Manager reports to Darryl Fulton our Director of Account Management who has more than 15 years of experience in the community corrections industry He oversees all account management and supports the Account Manager as needed The Page 139 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Account Manager also works closely with Martrella Morris Director of Training who has eight years of experience in training and Jamie Bennett Director of Product Support who has eight years of experience in call center operations Ms Morris is responsible for the provision of all training and related materials Mr Bennett is responsible for the effective and efficient operations of the Solutions Center which provides help desk technical support and Monitoring Center services 24 hours a day 365 days a year He also supervises all Solutions Center Technicians The Account Manager also receives support from Dave LeJeune Jr VP of Software Systems Stephen Freathy VP of Engineering and Greg Utterback Chief Development Officer Mr LeJeune is our technical expert for software development and functionality and Mr Freathy is our technical expert for hardware development and functionality Mr Utterback is the lead contact during contract negotiations He also maintains contact with
17. Contractor the MCC or the Purchaser or their respective Subcontractors If delays are caused by a Subcontractor without its fault or negligence Contractor shall not be liable for damages for such delays unless the Services to be performed were obtainable on comparable terms from other sources in sufficient time to permit Contractor to meet its required performance schedule Neither party shall be liable for personal injury to the other party or damage to the other party s property except personal injury or damage to property proximately caused by such party s respective fault or negligence 10 7 FEDERAL FUNDING In the event that a federally funded acquisition results from this procurement the Contractor may be required to provide additional information free of charge at the request of the MCC or Purchaser Further the Contractor may be subject to those federal requirements specific to the commodity 10 8 FEDERAL RESTRICTIONS ON LOBBYING Contractor certifies that under the requirements of Lobbying Disclosure Act 2 U S C Section 1601 et seq no Federal appropriated funds have been paid or will be paid by or on behalf of the Contractor to any person for influencing or attempting to influence an officer or employee of any agency a Member of Congress an officer or employee of Congress or an employee of a Member of Congress in connection with the awarding of any Federal contract the making of any Federal grant the making of any
18. Federal loan the entering into of any cooperative agreement and the extension continuation renewal amendment or modification of any Federal contract grant loan or cooperative agreement 10 9 FEDERAL DEBARMENT AND SUSPENSION The Contractor certifies that neither it nor its principals as defined in 49 CFR 29 105 p is presently debarred suspended proposed for debarment declared ineligible or voluntarily excluded from participation in this transaction by any Federal department or agency 11 0 CONTRACT TERMINATION 11 1 MATERIAL BREACH A Contractor may be Terminated for Cause by the MCC at the sole discretion of the Contract Administrator for failing to perform a contractual requirement or for a material breach of any term or condition Material breach of a term or condition of the Contract may include but is not limited to 1 Contractor failure to perform services or deliver materials supplies or equipment by the date required or by an alternate date as mutually agreed in a written amendment to the Contract 2 Contractor failure to carry out any warranty or fails to perform or comply with any mandatory provision of the contract Page 27 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 3 Contractor becomes insolvent or in an unsound financial condition so as to endanger performance hereunder 4 Contractor becomes the subject of any proceeding under any law relatin
19. HTTPS is a combination of HTTP and the Secure Socket Layer Transport Layer Security SSL TLS protocols which protect network traffic through 128 bit encryption 5 9 System Software and The Vendor s system shall provide the capability for the While logged into VeriTracks authorized Agency personnel can Mapping Agency to download data and reports from the database view and download monitoring data as well as generate view through secured internet access download and print reports through a secure connection 5 10 System Software and The Vendor s system shall have the capability to query the While logged into VeriTracks authorized Agency personnel can Mapping database for any all GPS offenders based on a specified dates times and locations query the database for any or all enrollees based on specified dates times and location They can also search records in the database as well as sort and filter results by any field Page 125 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 11 System Software and Mapping The Vendor s system shall provide the capability for the entry of narrative style notes by Agency personnel and or the Vendor s monitoring center staff These notes will be utilized as documentation of steps taken to resolve offender alerts VeriTracks allows designated supervising officers and or our dual purpose Solutions Center to input fre
20. Master Agreement including but not necessarily limited to a any Participating Entity records b personnel records and c information concerning individuals is confidential information of Participating Entity Confidential Information Any reports or other documents or items including software that result from the use of the Confidential Information by Contractor shall be treated in the same manner as the Confidential Information Confidential Information does not include information that a is or becomes other than by disclosure by Contractor publicly known b is furnished by Participating Entity to others without restrictions similar to those imposed by this Master Agreement c is rightfully in Contractor s possession without the obligation of nondisclosure prior to the time of its disclosure under this Master Agreement d is obtained from a source other than Participating Entity without the obligation of confidentiality e is disclosed with the written consent of Participating Entity or f is independently developed by employees agents or subcontractors of Contractor who can be shown to have had no access to the Confidential Information Page 39 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 2 Non Disclosure Contractor shall hold Confidential Information in confidence using at least the industry standard of confidentiality and not to copy reproduce sell assign lic
21. Socket Layer Transport Layer Security SSL TLS protocols which protect network traffic through 128 bit encryption Users must verify their identity by entering their username and password on the VeriTracks login page There are three types of user accounts in VeriTracks restricted normal and administrative Restricted users have permission to view monitoring data Normal users have permission to add delete and or edit as well as view data Administrative users have permission to create users as well as add delete edit and or view data The Agency decides the type of user account for each user VeriTracks automatically assigns and emails strong passwords to the users Passwords cannot be captured because the application uses SSL TES to encrypt all traffic 2 33 Security The Vendor s facility equipment data transmissions and The Solutions Center has multiple physical security features data storage shall be secure The Vendor s facility shall be alerted and monitored by a local law enforcement agency or security company The alert line shall be a tamper resistant dedicated circuit and shall not be exposed to any person or thing that could alter or damage the line The Data Center shall be equipped with automated fire detection and suppression equipment including an alarm system monitored by a private security company limited access doorways closed circuit security cameras a keypad based magnetic door lock system and a
22. Technicians respond to all types of requests from answering technical questions and troubleshooting issues to leading ad hoc training sessions When requested they can also enter modify and review monitoring data and information including Page 58 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 3 2 Monitoring Center Staff Enrolling participants via the Internet for immediate activation of all monitoring services Our Solutions Center Technicians routinely help Agency personnel enroll adult and juvenile enrollees into the Agency s monitoring program database and enter modify and or review enrollee profile information in VeriTracks our cloud based monitoring application Our Technicians can do these tasks while on the phone with an authorized Agency staff member or as part of the standard service STOP provides to any given agency 3 3 Monitoring Center Staff Activating installing both monitoring and tracking equipment on participants Because the serial numbers of all equipment assigned to any given agency is stored in VeriTracks it is easy for our Technicians to electronically assign equipment to an enrollee while logged in VeriTracks Our Technician can also demonstrate to an authorized Agency employee how to complete the electronic equipment assignment task For agencies needing onsite equipment installation service STOP either hires local emplo
23. also include any Subcontractor retained by Contractor as permitted under the terms of the Contract Equal An offer of materials supplies services and or equipment that meets or exceeds the quality performance and use of the specifications identified in a Solicitation Estimated Useful The estimated time from the date of acquisition to the date of replacement or Life disposal determined in any reasonable manner Inspection An examination of delivered material supplies services and or equipment prior to Acceptance aimed at forming a judgment as to whether such delivered items are what was ordered were properly delivered and ready for Acceptance Inspection may include a high level visual examination or a more thorough detailed examination as is customary to the type of purchase as set forth in the solicitation document and or as agreed between the parties Inspection shall be acknowledged by an authorized signature of the Purchaser Invitation For Bid The form utilized to solicit Bids in the formal sealed Bid procedure and any IFB amendments thereto issued in writing by the MCC Specifications and qualifications are clearly defined Lead Time After The period of time between when the Contractor receives the order and the Purchaser Receipt Of Order receives the materials supplies equipment or services order ARO Life Cycle Cost The total cost of an item to the state over its Estimated Useful Life including costs of selectio
24. and Certificates of Insurance shall include the affected Contract reference number Insurance Carrier Rating The insurance required above shall be issued by an insurance company authorized to do business within the State of Washington Insurance is to be placed with a carrier that has a rating of A Class VII or better in the most recently published edition of Best s Reports Any exception must be reviewed and approved by the Risk Manager for the State of Washington by submitting a copy of the Contract and evidence of insurance before Contract commencement If an insurer is not admitted all insurance policies and procedures for issuing the insurance policies must comply with Chapter 48 15 RCW and Chapter 284 15 WAC Page 23 of 159 9 11 9 12 9 13 9 14 9 15 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Excess Coverage The limits of all insurance required to be provided by the Contractor shall be no less than the minimum amounts specified However coverage in the amounts of these minimum limits shall not be construed to relieve the Contractor from liability in excess of such limits Limit Adjustments The state reserves the right to increase or decrease limits as appropriate INDUSTRIAL INSURANCE COVERAGE The Contractor shall comply with the provisions of Title 51 RCW Industrial Insurance If the Contractor fails to provide industrial insurance coverage or fails to pay premiums
25. and or restoration of alternating current AC power BLUhome records the start and end date and time of any interruptions to the electrical service to the enrollee s home BLUhome immediately reports the event to VeriTracks which then immediately generates a notification and sends it to the designated recipient s using their preferred method of email fax or text message Page 66 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 9 Alert Notifications h Detection of low power or battery malfunctions in the transmitter or Receiver Approximately 30 days before a BLUband s battery loses all power BLUband transmits a low battery message to BLUhome which then reports the condition to Veri Tracks Once the assigned supervising officer receives the notification from VeriTracks he she can arrange to change out the BLUband device with the enrollee BLUhome s backup battery powers the unit for at least three days If the backup battery power begins to run low BLUhome reports the condition to VeriTracks which then immediately sends a notification to the assigned supervising officer 5 10 Alert Notifications 1 Movement of the Receiver to an unauthorized telephone line e BLUhome detects records and reports unauthorized changing of the outbound telephone number reporting If the outbound telephone number does not match the number entered into Veri
26. any subsequent actions taken Our Monitoring Center services can be used as the primary method of triaging and managing events in concert with VeriTracks automated notifications or as a backup when events remain open unconfirmed after a specified period of time The Agency may choose to have our Solutions Center receive all event notifications 24 hours a day 365 days per year and triage the events based on the Agency s protocols The Agency could choose to use our Monitoring Center service for specific events such as tampering while all other events are sent to officers through the automated system in VeriTracks Finally the Agency may choose to use the automated notifications provided in VeriTracks and use our Technicians simply as a backup when one or more event types remain open or unconfirmed for a specified period of time The Agency can also create and assign an email escalation tree to any event and include in the tree our Solutions Center as the final escalation tree recipient Our technicians communicate with officers using email fax telephone and or text message Just as our Monitoring Center services are customizable to meet the evolving needs of each customer the email escalation tree is also customizable to meet the Agency s need Among the items the Agency must agree on include who receives the notification and the order of receipt how each recipient receives the notification how much time passes before the notifica
27. as Monitoring Center for the purpose of reporting problems that might be services Authorized Agency personnel contact the Solutions experienced Center by email techsupport stopllc com or toll free telephone 866 703 7867 or toll free fax 877 410 7867 2 9 Facility In the event any component of the Vendor s monitoring We notify the Agency s program manager or his her designee center service becomes inoperable the Vendor shall within 30 minutes by telephone in the event of any issues with the immediately notify the Agency Program Manager or normal operations of the Solutions Center or VeriTracks We work designee by telephone but no later than thirty 30 with all Agency program managers to incorporate their minutes after service failure communication needs when to contact and how to contact for various types of events into our internal protocols STOP is already contractually required to manually contact many program managers usually by phone at any time of the day or night when service interruptions occur 2 10 Services The Vendor s back up Monitoring Center must be The Solutions Center can relocate to a secondary location in less activated within 60 minutes of initial system failure or disaster than 30 minutes and be fully functional within minutes of relocating due to a disaster The secondary location is in Reston Virginia more than 1 000 miles from the primary center in Houston Texas It is unlikely the Reston
28. at the times and to the extent directed by the Contract Administrator on behalf of the Purchaser any property which if the Contract had been completed would have been required to be furnished to the Purchaser 7 Take such action as may be necessary or as the Contract Administrator and or the Purchaser may direct for the protection and preservation of the property related to this Contract which is in the possession of the Contractor and in which the MCC and or the Purchaser has or may acquire an interest 12 0 CONTRACT EXECUTION 12 1 12 2 12 3 PARTIES This Contract Contract is entered into by and between the state of Washington acting by and through the Department of Enterprise Services Master Contracts amp Consulting MCC an agency of Washington State government MCC or State located at 1500 Jefferson Street SE Olympia WA 98501 and Satellite Tracking of People LLC a Limited Liability Company licensed to conduct business in the state of Washington Contractor located at 1212 North Post Oak Road Suite 100 Houston Texas 77055 for the purpose of providing products and services for the electronic monitoring of offenders ENTIRE AGREEMENT This Contract document and all subsequently issued amendments comprise the entire agreement between the MCC and the Contractor No other statements or representations written or oral shall be deemed a part of the Contract This Contract sets forth the enti
29. be capable of providing staff to implement this program and may recoup the costs for their services directly from the Agency and or Participant Services and charges for those monitoring services may be negotiated based on each Agency s needs and may include any all of the following services Describe your company s experience capabilities and resources to deploy each of these services adult and juvenile populations We work with each Agency to ensure our services promote the Agency s mission and increase its success in maintaining offender accountability Because we believe in creating economic opportunities in local communities we work with local independent service providers who can more easily provide certain services and have existing infrastructure to do so Some Preferred Optional Services will be performed by our nationwide network of local independent service providers Page 88 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 12 2 Vendor should provide an Offender Funded Program for its Radio Frequency RF STOP currently operates several enrollee funded RF monitoring electronic monitoring equipment and services including any optional Vendor programs and enrollees submit their payments directly to us The provided offender services The Vendor should assess the specified fee s to the population of the programs is adults and consists of a fla
30. biometric hand geometry scanner Only authorized STOP personnel have access to the Solutions Center Both Data Centers housing VeriTracks have comprehensive automated fire detection and suppression equipment and systems which are monitored 24 hours a day 365 days per year by an independent third party in addition to the Centers own internal monitoring system Page 57 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 34 Security The Vendor shall maintain a written Disaster Recovery STOP maintains a written comprehensive Disaster Recovery Plan Plan to cover power failures telephone system failures which covers our policies and procedures regarding the mitigation local equipment failures flood or fire at the Monitoring of preparation for response to and recovery from human and Center and Data Center continued continuity of natural disasters We provide these documents to the Agency when operations While it is not necessary for the vendor to requested submit these documents with proposal they must be provided to any requesting agency post award 3 0 SECTION C Monitoring Center Staff Item Function Description Describe how Vendor passes meets or exceeds 3 1 Monitoring Center All operators answering calls monitoring and reporting Our dual purpose Solutions Center provides secure and Staff are required to be certified by Vendor as to full knowledge of
31. by the Indemnified Party in the pursuit of the Intellectual Property Claim This section is not subject to any limitations of liability in this Master Agreement or in any other document executed in conjunction with this Master Agreement 13 INDEPENDENT CONTRACTOR The contractor shall be an independent contractor and as such shall have no authorization express or implied to bind WSCA NASPO or the respective states to any agreements settlements liability or understanding whatsoever and agrees not to perform any acts as agent for WSCA NASPO or the states except as expressly set forth herein 14 INDIVIDUAL CUSTOMER Except to the extent modified by a Participating Addendum each Participating Entity shall follow the terms and conditions of the Master Agreement and applicable Participating Addendum and will have the same rights and responsibilities for their purchases as the Lead State has in the Master Agreement including but not limited to any indemnity or to recover any costs allowed in the Master Agreement and applicable Participating Addendum for their purchases Each Participating Entity will be responsible for its own charges fees and liabilities The Contractor will apply the charges and invoice each Participating Entity individually 15 INSURANCE Contractor shall during the term of this Master Agreement maintain in full force and effect the insurance described in this section Contractor shall acquire such insurance from an insuran
32. damaged the Contractor shall immediately notify the Purchaser and shall take all reasonable steps to protect the property from further damage 5 The Contractor shall surrender to the Purchaser all property of the Purchaser prior to settlement upon completion termination or cancellation of this contract 6 All reference to the Contractor under this clause shall also include Contractor s employees agents or Subcontractors LABELING Individual shipping cartons shall be labeled with the name of the ordering agency order number contract number contractor state stock numbers and where applicable date of manufacture batch number storage requirements conditions and recommended shelf life Contractors are encouraged to offer product packaging with recycled content 6 0 PAYMENT 6 1 ADVANCE PAYMENT PROHIBITED 6 2 6 3 No advance payment shall be made for the Products and Services furnished by Contractor pursuant to this Contract Notwithstanding the above maintenance payments if any may be made on a quarterly basis at the beginning of each quarter This language shall not prohibit Contractor from collecting advance payments from program participants as part of offender funded programs when contracted to do so with a Purchaser Participating Entity IDENTIFICATION All invoices packing lists packages instruction manuals correspondence shipping notices shipping containers and other written materials associated with
33. demand GPS locates can be available 501 1 500 1 501 3 000 3 001 Daily rate determined on a per customer basis Unit Price Required Lost Damaged Stolen Equipment Replacement for above one piece body attached device for Satellite Monitoring and Remote Tracking Service Body attached Bracelet Device Mfg Satellite Tracking of People Brand Model BLUtag 250 00 Accessory such as beacon or similar device for enhanced location verification and landline communication at home Mfg Satellite Tracking of People Brand Model BLUbox or BLUhome 150 00 Description Preferred Optional Service Satellite Monitoring and Remote Tracking Service for One piece Body attached Device Optional Vendor Provided Offender Services Vendor may offer and provide Satellite Monitoring and Remote Tracking Service on a preferred optional service basis for both juvenile and adult Participants to Agencies operating on a local or statewide basis Vendor shall provide staff to implement this program and may recoup the costs for their services directly from the Agency and or Participant Vendor s administrative fee to administer including invoicing services and provide a preferred optional Offender Funded Program shall be an additional 5 00 per unit day Vendor shall provide staff to implement this program and may recover the costs for their services at a negotiated amount directly from the Agency and or Participant De
34. depending on the protocol The Monitoring Center widget in VeriTracks maintains a continuously updated list of all open events and the applicable protocols to investigate and respond to them in a standardized and systematic manner according to the Agency s established monitoring protocols The widget contains every step of every protocol for every type of event The Solutions Center Technician must complete and manually click a checkbox next to each step before he she can proceed to the next step Each step includes a detailed list of instructions and or telephone scripts when speaking to enrollees and or supervising officers This ensures consistent and thorough management of each event by the Technician yael Brica Akit Hote VERITRACKS ee ey pr i a Cayyty Hrobevon 1 Wal General n E Enroliment w Supervisi n M Maintenance N AA Monitoring Monitoring List D enrollo amatais VIVIANA Listing Protocol Status Eventa Profile Addresses Assignments Zones Next afresh 7 sac Wher Options Risk Level tnrollve Agent Event Duration Status Current Stap INCLUSION ALARM i AI LOUIS A Act Now Da Louis ICHARI LIIS59 TOVAR MOM pr nds a mA JOSEPH COREE CAROL L h ih Act Now m a RE LOGAN ferry is ba Y Act Now Qi a bli nis My Compiler r gt b pe c sind PROTOCOL COMPLETE BY a oi LORENZ ria LOW BATTERY ALARM s plet notog a AMO ANC PA CERRI SY Compier A OL over TT MERINO te a
35. device normal use the Vendor shall incur all replacement costs exchanges it with a replacement device from the Agency s and repairs The Vendor shall provide the Agency with inventory of spare equipment and returns the original device to replacement equipment within five 5 business days or if STOP Supervising officers contact our Solutions Center via email spare inventory has been depleted within 24 hours of or toll free telephone or fax to order a shipping label for returned receipt of order The Vendor shall pay all costs associated equipment or order equipment for the Agency s on site inventory with shipping both delivery and return of all equipment We absorb all costs for maintenance and repair as well as all and supplies shipping costs to and from the Agency All orders are shipped by UPS two day service except in the event of emergency orders which are shipped overnight for next business day delivery 10 0 CATEGORY 1 RADIO FREQUENCY RF RANDOM SCHEDULED TRACKING SERVICE Item Function Description Describe how Vendor passes meets or exceeds 10 1 Random Tracking The tracking system should provide random location ShadowTrack is a voice verification system which provides verification of the participant in multiple locations such as random location verification of the enrollee at multiple designated home work school and treatment by a telephone or alert locations such as home work school etc It uses voice biomet
36. directly from the Agency and or Participant Description of Optional Services Typical Daily Charge 1 Installation Removal service 3 00 unit day Description Qty Unit Optional Alert Notifications Reference Specifications 5 0 1 Closed loop Notification notify with confirmation of Officer call back verification 2 Escalating notification notify pause for call back verification escalate to notify next Officer contact pause continue 3 Identify any all system automated capabilities Curfew and equipment status optional alerts reports other than by web based system and or email Reference Specifications 5 1 5 11 1 By Fax 2 And or by telephone Verbal notification made by Monitoring Center staff to agency personnel or offenders on an optional basis Reference Specifications 5 12 Pricing is on a per call basis Page 157 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders CATEGORY 3 SATELLITE MONITORING AND REMOTE TRACKING SERVICE GLOBAL POSITIONING SYSTEM GPS Using One piece Body attached Device Description Qty Daily Rate Satellite Monitoring and Remote Tracking Service One piece Body attached Device Active Hybrid and Passive Mode Equipment Unit when in use 1 100 101 250 One piece Body attached Device Bid 251 500 o 51 150 1 501 3 000
37. disconnect and reconnect of the electrical power and service interruptions If electrical service is interrupted the unit telephone line records the start date and time and immediately transmits an event notification to VeriTracks It repeats the process when service is restored BLUhome s backup battery powers the unit for 72 hours should an interruption in electrical service occur If telephone service is interrupted BLUhome records the start date and time and stores the information until service is restored Once restored BLUhome reports the start and end date and time of the service interruption and restoration to VeriTracks 8 33 Receiver The Receiver should detect and report movement and be BLUhome detects records and immediately reports unauthorized able to differentiate momentary such as cleaning around movement It records and reports the date and time of the the Receiver versus perpetual movement such as unauthorized movement as well Its internal circuitry can relocation differentiate between accidental versus intentional movement The Agency can direct further adjustments to the reporting should they be needed at any time during the life of the contract 8 34 Receiver The Receiver should incorporate at least a 1000 event In the event of a telephone service interruption or loss of non volatile memory to store events with date and time of communication with VeriTracks BLUhome s built in non occurrence at times when the ph
38. duties in good faith be in any way Page 21 of 159 9 10 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders personally liable or responsible for any agreement herein contained whether expressed or implied nor for any statement or representation made herein or in any connection with this agreement INSURANCE General Requirements Contractor shall at their own expense obtain and keep in force insurance as follows until completion of the Contract Upon request Contractor shall furnish evidence in the form of a certificate of insurance satisfactory to the State of Washington that insurance in the following kinds and minimum amounts has been secured Failure to provide proof of insurance as required will result in Contract cancellation Contractor shall include all Subcontractors as insureds under all required insurance policies or shall furnish separate Certificates of Insurance and endorsements for each Subcontractor Subcontractor s must comply fully with all insurance requirements stated herein Failure of Subcontractor s to comply with insurance requirements does not limit Contractor s liability or responsibility All insurance provided in compliance with this Contract shall be primary as to any other insurance or self insurance programs afforded to or maintained by the state Specific Requirements Employers Liability Stop Gap The Contractor will at all times comply with all applica
39. e g product safety engineers etc to interact with Purchasers in an attempt to establish or maintain market s or Page 15 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 Other factors identified in WAC 458 20 Department of Revenue Registration for Out of State Contractors Out of state Contractors meeting any of the above criteria must register and establish an account with the Department of Revenue Refer to WAC 458 20 193 and call the Department of Revenue at 800 647 7706 for additional information When out of state Contractors are not required to collect and remit use tax Purchasers located in the State of Washington are responsible for paying this tax if applicable directly to the Department of Revenue Fees Licenses After award of Contract and prior to commencing performance under the Contract the Contractor shall pay for and maintain in a current status any licenses fees assessments permit charges etc which are necessary for Contract performance It is the Contractor s sole responsibility to maintain licenses and to monitor and determine any changes or the enactment of any subsequent regulations for said fees assessments or charges and to immediately comply with said changes or regulations during the entire term of this Contract Customs Brokerage Fees Contractor shall take all necessary actions including but not limited to paying all customs duties br
40. events Authorized Agency personnel can also zoom into and out of the map play rewind and fast forward the enrollee s tracks and save and print the map for future reference R to out ez a ns soo VERITRACKS ma TA Main Map E start 09 11 2008 ga Stop 09 11 2008 11 22 Hours 2 K var UY T m Legend Locate Zones Playback a o E y AS Mac JE gt Di i Bal Ground DIAS LL Playback Tracks Simpson Weteska Z bs G00 Y 4 ES i w Crossroads G 7 Hightower oe Go ei gt JR Wed D Play O Reset r whe t p Chestatee we ines T PE W wees en X y 3 n a eZ Gu ela rl SD to ar sae a Speed 2x Shift x S e 1 Oak 141 Rowand an Se j i sy Lake Sidney Bpring ay bl oads r Drew Cui pu EIG y aenant Candu Enrollee NEW ORLEANS Happy 7 gt E Unos 4 fe g pe a Beime Track Date 09 11 2008 10 17 50 oo WN ye choy Fit ees TA 2X ang Chenini Location 34 192138 84 134584 y ay bate C Y fer 0 G 5 y 4 es aae Speed 0 mph r isha Lo ve Fri Battery 4 08 V P KR o ae e 84 Le A Alldtoona P Events Bracelet Strap la No Mountan Crabapple To Sugar H y Cobb County Acworth Th ME Ocoo RED Track Point 46 out of 100 f Ragone Pay A q Susants f j Kenni 2 i d 7 4 i mer LA ras 4 pod Duluth q SIN mei nus d T F Zoom To al por a e N rae 4 A j ed MC corn Whortievilie 7 ay de f E n Ern a S E Y New Hope Mowiain Nese S a ys m Gu amO 2
41. for agency initiated calls up to 5 contacts For agency initiated calls the system calls the enrollee at the per day designated location and verifies the enrollee s identity when he or she answers the call STOP provides pricing based on the standard rate of five calls per enrollee per day regardless of whether ShadowTrack or the enrollee initiates the call We also include pricing for each call above the standard rate Page 86 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 10 19 Random Tracking Describe ability for offender to initiate contact at both For enrollee initiated calls the enrollee calls into ShadowTrack random and scheduled intervals up to 3 contacts per day via toll free number from a pre approved telephone number and the system verifies his her identity STOP provides pricing based on the standard rate of five calls per enrollee per day regardless of whether ShadowTrack or the enrollee initiates the call We also include pricing for each call above the standard rate 11 0 CATEGORY 1 RADIO FREQUENCY RF MOBILE DRIVE BY RECEIVER SPECIFICATIONS Item Function Description Describe how Vendor passes meets or exceeds 11 1 Mobile Receiver Deleted 11 2 Mobile Receiver Deleted 11 3 Mobile Receiver The Mobile Receiver should contain a multi directional BLUscan allows supervising officers to monitor enrollees in the
42. grants to the Participating Entity a nonexclusive perpetual royalty free irrevocable unlimited license to publish translate reproduce modify deliver perform display and dispose of the Intellectual Property and its derivatives used or delivered under this Master Agreement but not created under it Pre existing Intellectual Property The license shall be subject to any third party rights in the Pre existing Intellectual Property Contractor shall obtain at its own expense on behalf of the Participating Entity written consent of the owner for the licensed Pre existing Intellectual Property 18 NO WAIVER OF SOVEREIGN IMMUNITY In no event shall this Master Agreement any Participating Addendum or any contract or any purchase order issued thereunder or any act of a Lead State or a Participating Entity be a waiver by the Participating Entity of any form of defense or immunity whether sovereign immunity governmental immunity immunity based on the Eleventh Amendment to the Constitution of the United States or otherwise from any claim or from the jurisdiction of any court If a claim must be brought in a federal forum then it must be brought and adjudicated solely and exclusively within the United States District Court for the Participating State This section applies to a claim brought against the Participating State only to the extent Congress has appropriately abrogated the Participating State s sovereign immunity and is not con
43. immunity under Title 51 to the extent it is required to indemnify defend and hold harmless State and its agencies officials agents or employees NO WAIVER OF SOVEREIGN IMMUNITY In no event shall this Master Agreement any Participating Addendum or any contract or any purchase order issued thereunder or any act of a Lead State or a Participating Entity be a waiver by the Participating Entity of any form of defense or immunity whether sovereign immunity governmental immunity immunity based on the Eleventh Amendment to the Constitution of the United States or otherwise from any claim or from the jurisdiction of any court If a claim must be brought in a federal forum then it must be brought and adjudicated solely and exclusively within the United States District Court for the Participating State This section applies to a claim brought against the Participating State only to the extent Congress has appropriately abrogated the Participating State s sovereign immunity and is not consent by the Participating State to be sued in federal court This section is also not a waiver by the Participating State of any form of immunity including but not limited to sovereign immunity and immunity based on the Eleventh Amendment to the Constitution of the United States PERSONAL LIABILITY It is agreed by and between the parties hereto that in no event shall any official officer employee or agent of the State of Washington when executing their official
44. including anonymous windowless exteriors Kevlar lined exterior walls that are bullet resistant security access control and alarm system integrated with closed circuit television interlocking mantrap doors and biometric hand geometry scanners Only authorized personnel have access to the centers Access is strictly monitored and recorded They have Page 107 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders multiple protections from theft and damage The primary Center has an extensive history in information security and protects some of the most classified data in the country which is why the federal government classifies it as a national asset In the event of a crisis the National Guard rallies at the Center to protect it 3 2 Data Center The Vendor s Data Centers must have ventilation and temperature control adequate to ensure proper functions of the Monitoring Center hardware The Data Centers have independently dual powered heating ventilating and air conditioning systems which are continuously monitored for optimal operation The HVAC system provides appropriate airflow temperature and humidity An N 2 redundancy design provides additional protection for customer operations Air cooled package chillers are arranged in N 2 redundancy configuration and backed up by generators to provide around the clock chilled water supply to the precision air conditioner u
45. maintained safe Federal Regulations regarding safety and secure for all personnel A certified agency conducts safety inspections annually to ensure compliance with applicable federal state and local regulations 2 4 Facility Monitoring Center must be secure from unauthorized The Solutions Center is secure from unauthorized access or entry or malicious actions against facility and staff malicious actions against the facility and personnel It is housed in a non descript office building in a non descript office warehouse park The windows are made of tempered safety glass Access to the Solutions Center is restricted to authorized personnel through biometric secure entrance and monitored security cameras The building housing the Solutions Center has intruder detection and fire protection systems which are monitored 24 hours a day 365 days per year by a third party vendor 2 5 Facility Monitoring Center must have disaster mitigation features The Solutions Center facility is protected from fire through a fire e g fire resistant earthquake resistant hurricane resistant suppression system and alarm STOP maintains and updates a comprehensive disaster recovery plan for the Solutions Center Page 50 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders The Solutions Center facility is protected from fire through a fire suppression system and alarm STOP maintains and updates
46. of the individual receiving the data the name of the Agency with which the individual is affiliated or employed the mail address or email address where the data will be delivered the first name last name and identification number of the enrollee or enrollees for whom data are requested the specific data being requested the format in which the data are requested to be delivered and the quantity of hard copies if that is the preferred format 3 15 Data Access The Vendor must maintain unaltered recorded data of offender violations to be accessible in original form and substance for utilization as physical evidence for prosecution Enrollee monitoring data including GPS location points and all information associated with each latitude longitude speed of travel date and time etc zone violations condition of equipment interruptions in telephone service etc cannot be altered by the Agency s supervising officers or STOP s Solutions Center technicians We store this original and unaltered data in our two geographically redundant Data Centers The data can be and is used as physical evidence for prosecution and STOP complies with all requests for certification letters expert testimony reports charts and any other information needed for the purpose of prosecution 3 16 Security The Vendor s Data Centers must have on site in person security 24 hours a day 7 days per week The system shall provid
47. of this Contract Proposal A sealed written offer to perform a Contract to supply materials supplies services and or equipment in reply to a Request For Proposal RFP Purchaser The authorized user of the Contract as identified in the Solicitation who may or actually does make purchases of material supplies services and or equipment under the resulting Contract Recycled Material Waste materials and by products that have been recovered or diverted from solid waste and that can be utilized in place of a raw or virgin material in manufacturing a product and consists of materials derived from post consumer waste manufacturing waste industrial scrap agricultural wastes and other items all of which can be used in the manufacture of new or recycled products Recycled Content A product containing recycled material Product Request For The form utilized to solicit Proposals in the formal sealed Bid procedure and any Proposal RFP amendments thereto issued in writing by the MCC The specifications and qualification requirements are written in an outcome based form allowing for consideration of a broad range of different solutions to meet the procurement need Responsible The ability capacity and skill to perform the Contract or provide the service required including but not limited to the character integrity reputation judgment experience and efficiency of the Bidder Further considerations may include but are not limited to wh
48. of time he she was in the vicinity ACSC emails the crime hit report to the assigned supervising officer s each morning Supervising officers can also manually input the address of a reported crime or incident ACSC immediately generates a list of enrollees who were near the crime or incident ranking the strength of the hit based on the same criteria as the automated version 5 17 System Software and Mapping The Vendor s system shall provide administrative access to website tracking report showing by user how many log ins minutes logged in by month summary detailed reports with date duration time stamp per log on The Agent Login Summary report already exists in VeriTracks and includes all of the information listed in the specification We can also include information about which areas of VeriTracks the user accessed after logging in and positive confirmation he she reviewed the data in those areas If the Agency needs additional information not currently in the report our team of report writers can edit the report for the Agency to include the needed information They can also customize existing reports or develop custom reports upon request Page 127 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 18 System Software and Mapping The Vendor s system shall enable the Agency to monitor the near real time position for a specific offender s l
49. on the face of BLUtag Page 128 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders VeriTracks records the date and time when BLUtag emits the audible tone or vibration and when the enrollee acknowledges the communication 5 22 System Software and Mapping d providing location mapping VeriTracks uses Google Maps to display enrollee locations and movements The maps have the same functionality as the commercial version of Google Maps including zooming in and out scrolling across the map standard map view satellite map view and Street View where available Supervising officers can also animate the display of GPS location points in the order of receipt on the map 5 23 System Software and Mapping e providing alert notification and VeriTracks distributes event notifications to the designated supervising officer s based on each recipient s preference of email fax or text message There are more than 40 different alert notification options in VeriTracks which allows the Agency to tailor the level of alert notification by day of the week time of the day type of event enrollee classification or risk level etc For example the supervising officer may choose to receive tamper notifications through email 24 hours a day and zone violations through text message 24 hours a day All notification receipt preferences must comply with the Agency s protocol
50. or penalties on behalf of its employees as may be required by law the MCC may terminate this Contract This provision does not waive any of the Washington State Department of Labor and Industries L amp I rights to collect from the Contractor NONDISCRIMINATION During the performance of this Contract the Contractor shall comply with all applicable federal and state nondiscrimination laws regulations and policies including but not limited to Title VII of the Civil Rights Act 42 U S C section 12101 et seq the Americans with Disabilities Act ADA and Chapter 49 60 RCW Discrimination Human Rights Commission OSHA AND WISHA REQUIREMENTS Contractor agrees to comply with conditions of the Federal Occupational Safety and Health Administration OSHA and if manufactured or stored in the State of Washington the Washington Industrial Safety and Health Act WISHA and the standards and regulations issued there under and certifies that all items furnished and purchased will conform to and comply with said laws standards and regulations Contractor further agrees to indemnify and hold harmless MCC and Purchaser from all damages assessed against Purchaser as a result of Contractor s failure to comply with those laws standards and regulations and for the failure of the items furnished under the Contract to so comply ANTITRUST The state maintains that in actual practice overcharges resulting from antitrust violations are borne by
51. recognizes its presence BLUtag then generates a message stating as such transmits it to BLUhome through its encrypted RF signal BLUhome transmits this message and any other monitoring data it receives from BLUtag to VeriTracks using the landline digital telephone service in the enrollee s home While the enrollee is in BLUhome s RF signal range BLUtag curtails the receipt of GPS signals However once the enrollees leaves the RF signal range BLUtag immediately begins receiving GPS signals again Page 123 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 0 SECTION E System Software and Mapping Requirements Ttem Function Description Describe how Vendor meets or exceeds specifications 5 1 System Software and Mapping The Vendor shall have a secure web based system and provide the agency with secure access Veri Tracks our secure and reliable cloud based monitoring application receives stores and distributes all monitoring data Authorized Agency personnel have unlimited yet secure access to VeriTracks 24 hours a day 365 days per year Access is available only to authorized users who have appropriate credentials including a unique user name and secure password For additional information on Veri Tracks including screenshots please refer to Additional Information on Category 3 Satellite Monitoring and Remote Tracking Service GPS which we
52. secondary backup Monitoring The Solutions Center can relocate to a secondary location in less Center capable of providing full operational functions in than 30 minutes and be fully functional within minutes of the event the primary monitoring center is disabled The relocating due to a disaster The secondary location is in Reston secondary monitoring center shall be located sufficiently Virginia more than 1 000 miles from the primary center in distant from the primary center such that it is unlikely to Houston Texas It is unlikely the Reston facility would be be adversely affected by a manmade or natural event or impacted by a disaster at the same time as the Houston office loss of electrical or communications services that would ai A A f a In addition our primary Solutions Center can also operate on a disable the primary Monitoring Center A virtual basis by rerouting our toll free telephone and fax numbers to a backup cellular telephone system without any disruption in service As an additional precaution against interruption of service with our Solutions Center our toll free telephone and fax numbers can also reroute to our backup analog telephone system 2 6 Facility The Vendor shall maintain redundant inbound and The Solutions Center has redundant inbound and outbound outbound communication services provided by distinct carriers and or methods such that the failure of the primary service or method shall not adversely affect
53. submit as per Section 4 17 of the solicitation 5 2 System Software and Mapping The Vendor s web site shall not require any software downloads or remote access to the Agency s computers to utilize the system Because VeriTracks is cloud based it does not require the installation of software on the Agency s IT network or individual computers 5 3 System Software and Mapping The Vendor shall provide a web based system that is capable of being accessed through a secure password protected internet connection from desktop laptop or remote means by Agency personnel who have appropriate security clearance and have been provided Vendor supplied security codes Veri Tracks is accessible using any computer with a high speed Internet connection Only authorized Agency personnel can access the application through a Hypertext Transfer Protocol Secure HTTPS connection HTTPS is a combination of HTTP and the Secure Socket Layer Transport Layer Security SSL TLS protocols which protect network traffic through 128 bit encryption Users must verify their identity by entering their username and password on the VeriTracks login page There are three types of user accounts in Veri Tracks restricted normal and administrative Restricted users have permission to view monitoring data Normal users have permission to add delete and or edit as well as view data Administrative users have permission to create users as well as a
54. supplies services and or equipment that are the subject of this Contract on Page 28 of 159 11 4 11 5 11 6 11 7 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders the open market In addition the Contractor shall be liable for damages as authorized by law including but not limited to any price difference between the original contract and the replacement or cover contract and all administrative costs directly related to the replacement contract e g cost of the competitive bidding mailing advertising and staff time If it is determined that 1 the Contractor was not in material breach or 2 failure to perform was outside of Contractor s or its Subcontractor s control fault or negligence the termination shall be deemed to be a Termination for Convenience The rights and remedies of the MCC and or the Purchaser provided in this Contract are not exclusive and are in addition to any other rights and remedies provided by law TERMINATION FOR CONVENIENCE Except as otherwise provided in this Contract the MCC at the sole discretion of the Contract Administrator may terminate this Contract in whole or in part by giving thirty 30 calendar days written notice beginning on the second day after mailing to the Contractor If this Contract is so terminated Purchasers shall be liable only for payment required under this Contract for properly authorized services rendered or materials suppli
55. t AMAR LOKENZO MICARD MRACHLET Ef Complet DA DA i Md 15010 Veh W Complete LO Main Map gt The Listing tab in the Monitoring Center widget displays a list of open and confirmed events with the enrollee s name event duration status and current step Page 153 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders a ont A t Hel VERITRACKS y ggh Para hawt Hole Apun i coyoty Probation it General n O Oroimen N gP Supervision N Maintenance M amp Monitoring mM Monitoring List A tnrolloo emttatiiidy VIVIANA iatus Ay Events Profile Addresses Assignments Zones Next Refresh 20 sec ol Stap Step Protocol a 1 Request Postion a Invesbyate issue and document findings aba y Add New Note dl Email To Agent MD Task For Agent Clear leat 4 Lu montored Event Report LE Main Map gt The Protocol tab in the Monitoring Center widget displays a detailed list of instructions The technician must click the checkbox to complete the step Data Centers VeriTracks is concurrently operational in two geographically highly available and fully redundant data centers at all times 24 hours a day 365 days a year The data centers are located in the Washington D C and Chicago Illinois areas They are operated and maintained by a leading service provider with the largest data center presence in the industry The data centers are classifie
56. take part in everyday activities including driving exercising and showering 4a 11 Equipment The device identified by the Vendor above shall be the latest proven reliable technology and meet the requirements specified in Items 1 2 and 1 3 above Currently in its fifth generation BLUtag contains the latest proven reliable technology for a one piece GPS monitoring device and meets the specifications in Items 1 2 and 1 3 Since its deployment in 2005 STOP has routinely updated BLUtag s functionality to meet the evolving needs of customers BLUtag is the most advanced and proven GPS monitoring device in the industry and the first to use our proprietary technology capable of detecting recording and reporting the jamming of GPS signals and the shielding of the device to prevent it from receiving GPS signals 4a 12 Equipment The device shall not have any sharp edges and shall be designed so not to cause excessive chafing or bruising Independent laboratory tests confirm that BLUtag does not have any sharp edges and does not cause chafing and bruising The Agency may request a copy of the all BLUtag s test results by the third part independent testing service 4a 13 Equipment The device shall use Global Position Satellites and the cellular telephone network to track and report the location s of offenders both at home and in the community regardless of location Passive Hybrid and Active devices m
57. the monitoring service center or help desk facility prime contractor with the agencies listed Item 1 3 and continues in that role today 1 6 General Experience The Manufacturer shall have an ISO 9001 certification STOP is the original equipment manufacturer OEM of all proposed equipment including BLUtag BLUbox BLUhome and BLUscan We design engineer manufacture test market and support this equipment ourselves STOP manufactures all proposed equipment in an ISO 9001 2008 certified facility located at our Houston Texas headquarters 1 7 General Experience The device and accessory items shall be currently BLUtag S5E0906BT5 BLUhome S5EBH0107A BLUscan registered and approved by the Federal Communications S5EDB11107 and BLUbox S5AEE90548 are registered and Commission FCC approved by the FCC 2 0 SECTION B Monitoring Center Facility and Monitoring Center Interactive Services Item Function Description Describe how Vendor meets or exceeds specifications 2 1 Facility Deleted Page 100 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 2 Facility The Vendor s monitoring center shall have a permanently If a disaster occurs and impacts our Solutions Center and power installed and functioning emergency backup power source cannot be restored within a timely manner our diesel powered independent of its main power source capable of gener
58. the needs of many agencies 12 18 h Field Service Calls Maintenance of equipment h We have the capability and depth of knowledge and experience to conduct field service calls or maintain equipment in the field but depending on the location we may subcontract this service to one of our local independent service providers 12 19 1 Optional mobile spot check of Participant 1 While we have the capability and depth of knowledge and experience to spot check enrollees in designated locations we would subcontract this service to one of our local independent service providers Page 91 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Additional Information on Category 1 Radio Frequency RF Continuous Signaling Electronic Monitoring Service As per Section 4 17 of WSCA s solicitation we submit the following information on BLUband our proposed RF monitoring device BLUhome our proposed home based monitoring unit and VeriTracks our proposed cloud based monitoring application BLUband RF Monitoring Device BLUband is an inconspicuous RF transceiver monitoring device which installs without the use of a programming bracelet and remains securely attached around the enrollee s ankle at all times during his or her enrollment in the Agency s monitoring program e BLUband is a transceiver so it can communicate with BLUhome about RF signal strength
59. the secondary backup service or method communication services In the event of a service interruption with our primary VoIP communication services we are able to activate and reroute communications from the primary communication services to one of our secondary communication services We have two backup communication services analog and cellular Page 101 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders In addition to our backup communication services our toll free telephone and fax numbers can be immediately rerouted to a backup telephone system via secure Internet connection 2 1 Facility The Vendor shall perform complete support of all We support all hardware and software in the Solutions Center to interface hardware and software equipment within the provide the highest levels of help desk technical support and monitoring center necessary to ensure provision of the Monitoring Center services throughout the term of the contract service for the duration of the contract We also support and maintain all aspects of VeriTracks including the servers and their functionality to ensure optimal operations throughout the life of the contract 2 8 Facility The Vendor shall provide the Agency a contact number The Solutions Center provides help desk technical support 24 accessible twenty 24 hours a day seven 7 days a week hours a day 365 days a year as well
60. the supervising officer via email The supervising officer can also generate a variety of reports Page 97 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders SPECIFICATIONS These specifications are the minimum The vendor has listed clearly demonstrated and presented features that add value savings and or reliability Although not currently required by the following specifications it is intended that equipment available through this contract will meet or exceed the most recent version of the standard for offender tracking systems OTSs published by the U S Department of Justice Office of Justice Programs National Institute of Justice A draft standard was recently published for public comment dated June 2012 It was titled Criminal Justice Offender Tracking System Standard NIJ Standard 1004 00 The following was excerpted from the NIJ Draft Two configurations of Offender Tracking System OTS models one piece configuration and multi piece configuration In the one piece configuration the body attached device contains the location methodology apparatus communication device battery attaching straps and clips indicators to the participant and the casing In the multi piece configuration there are two separate units One unit is body attached and the other unit is body worn The components of the body worn unit typically include the location methodology apparatus communication device
61. the Agency throughout the term of the contract to ensure we meet and anticipate its evolving needs 9 2 On Site Service The Vendor shall provide remote diagnostic support and trouble shooting technical assistance via a toll free telephone line 24 hours a day seven 7 days a week including holidays In the event of technical problems that are not resolved from a remote location the Agency Program Manager upon request may require the Vendor to provide on site technical assistance within 72 hours Our dual purpose Solutions Center provides secure and confidential help desk technical support 24 hours a day 365 days a year When authorized Agency personnel need support they contact the Solutions Center by email or toll free telephone or fax Solutions Center Technicians respond to all types of requests from answering technical questions to facilitating impromptu oneon one training sessions They provide assistance with all aspects of our monitoring system including how to use all hardware and software understand monitoring data interpret maps notifications and reports determine the current or historical location of one or more enrollees and troubleshoot issues If necessary they can use GoToMeeting to respond to queries online The Solutions Center has three tiers of help desk technical support Solutions Center Technicians provide Tier I support resolving more than 95 percent of the inquiries If Tier I
62. the Reston facility would be the primary Monitoring Center impacted by a disaster at the same time as the Houston office In addition our primary Solutions Center can also operate on a virtual basis by rerouting our toll free telephone and fax numbers to a backup cellular telephone system without any disruption in service As an additional precaution against interruption of service with our Solutions Center our toll free telephone and fax numbers can also reroute to our backup landline telephone system 27 Facility Deleted 2 8 Facility The exchange of monitoring information including The exchange of monitoring information between authorized enrollment data changes monitoring reports and terminations between Officers and the Vendor s Monitoring Center facility shall occur via secure real time access to Vendor s web based system by Officer s using existing agency computers Internet access Agency personnel and STOP personnel occurs via VeriTracks which is only accessible to authorized users through a Hypertext Transfer Protocol Secure HTTPS connection HTTPS is a combination of HTTP and the Secure Socket Layer Transport Layer Security SSL TLS protocols which protect network traffic through 128 bit encryption Page 51 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 9 Facility The Vendor shall have written operational and procedure STOP ma
63. the locations and movements of an enrollee s during a specific period of time on a certain date s After selecting this information VeriTracks displays the GPS locations of the selected enrollee s in chronological order With our exclusive Visits functionality the supervising officer can view the areas where the enrollee stops for at least five minutes The enrollee s Visits appear on the map as red bull s eyes When the supervising officer clicks on a bull s eye the map reveals all the location points within that Visit VeriTracks displays the Visits of one or more enrollees on the map at the same time Our Visits functionality helps streamline the display of the 1 440 location points the enrollee s BLUtag generates every day significantly improving the supervising officer s ability to review tracks effectively and efficiently The supervising officer can choose to display the enrollee s location points Visits or both 5 38 System Software and Mapping e display inclusion and exclusionary zones that shall be printable from the screen VeriTracks displays exclusion zones and inclusion zones on maps Exclusion zones are shaded in red and inclusion zones are shaded in green making them easy to differentiate Maps displaying zones are printable from the screen by clicking on the Print icon Page 131 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring o
64. they address Every communication to the Solutions Center has a corresponding ticket associated with it Our log of inbound and outbound calls is available for review and inspection on request STOP maintains this information for at least seven years after the contract ends 2 20 Services The Vendor s Monitoring Center must provide an initial When an Agency chooses to use our Monitoring Center services 1t response to pre determined alert notifications to determines when and what action our Solutions Center troubleshoot and resolve the notifications per established Technicians take They can receive any or all event notifications protocols as agreed to by both the Agency and the Vendor and make an initial evaluation and or response for each event and optional price plan based on the needs and expectations of the Agency The protocols for many of the customers using our Monitoring Center service require our Technicians to make an initial evaluation and response to all events managed through this service 2 21 Services The Vendor s Monitoring Center service must be able to Our Monitoring Center services are configurable to meet the tailor the level of alert notification to the Agency or individual needs or protocols Agency s individual needs and expectations The Agency can opt to have our Solutions Center Technicians can receive all events or only designated ones 24 hours a day 365 days a year or at designated days of the week and
65. this Contract shall be identified by the Contract number and the applicable Purchaser s Participating Entity s order number Packing lists shall be enclosed with each shipment and clearly identify all contents and any backorders PAYMENT INVOICING AND DISCOUNTS Payment is the sole responsibility of and will be made by the Purchaser Participating Entity Contractor shall provide a properly completed invoice to Purchaser Participating Entity All invoices are to be delivered to the address indicated in the purchase order Each invoice shall be identified by the associated WSCA NASPO Contract Number the Purchaser s Participating Entity s contract purchase order number as applicable and shall be in U S dollars Invoices shall be prominently annotated by the Contractor with all applicable prompt Page 14 of 159 6 4 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders payment and or volume discount s and shipping charges unless otherwise specified in the Solicitation Hard copy credit memos are to be issued when the state has been overcharged Invoices for payment will accurately reflect all discounts due the Purchaser Participating Entity Invoices will not be processed for payment nor will the period of prompt payment discount commence until receipt of a properly completed invoice denominated in U S dollars and until all invoiced items are received and satisfactory performance of Contractor
66. this Master Agreement or Participating Addendum to irrevocably assign to a Participating Entity as third party beneficiary any right title or interest that has accrued or which may accrue in the future by reason of any violation of state or federal antitrust laws 15 U S C 1 15 or a Participating Entity s state antitrust provisions as now in effect and as may be amended from time to time in connection with any goods or services provided to the subcontractor for the purpose of carrying out the subcontractor s obligations to the Contractor in pursuance of Page 45 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders this Master Agreement or Participating Addendum including at a Participating Entity s option the right to control any such litigation on such claim for relief or cause of action 32 WSCA NASPO eMARKET CENTER Awarded responders are required to participate in the WSCA NASPO eMarket Center and working through WSCA NASPO s contractor SciQuest connect with the eMarket Center The ideal situation would be to use either a hosted by SciQuest or Punchout Level 2 catalog configurations but actual requirements will be determined by the Lead State Contract Administrator WSCA NASPO WSCA NASPO s contractor SciQuest and the awarded contractor after award Participation does not require an awarded responder to have any special level of technology or technological understanding D
67. times of the day It can create a customized protocol for every enrollee classification and risk level event type and or day of the week and time of the day The Agency can also create unique list of instructions and or telephone scripts for every type of event in every type of situation Page 106 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 22 Services The Vendor s Monitoring Center must be responsible to Many of customers using our Monitoring Center service include maintain a call tree to be utilized when contacting Agency an escalation call tree for designated events Each Agency staff to report alert notifications pursuant to established determines who to include on the tree and the order The Agency protocols and optional price plan also determines the amount of time each call recipient has to respond and or take action how many times the call tree is run and what if any action our Technicians take when the call tree ends and the event remains open or unconfirmed An Agency can also elect to use an email escalation tree where the recipients receive an email rather than a phone call This type of contact tree can be used in concert with a call tree where our Technicians call officers on the telephone 2 23 Services In the event of an alert violation the monitoring center VeriTracks immediately distributes automated event notifications service must provide
68. to the Officer at a minimum the to the assigned supervising officer and any other designated Offender s name type of violation time of violation and recipients 24 hours a day 365 days a year according to their the time and location of the Offender s last known preferred method of receipt email fax or text message The location notification includes the following information the enrollee s name and ID number the event the event s start and end if applicable date and time and the assigned officer The Agency can also elect to use our Monitoring Center service so our Technicians can provide the last known location of any given enrollee either verbally on the telephone or through email fax or text message 3 0 SECTION C Data Center Data Storage and Data Access Item Function Description Describe how Vendor meets or exceeds specifications 3 1 Data Center The facility housing the Data Center s must have multiple Our geographically redundant Data Centers have financial and physical security features Describe the physical security features that protect the Data Center and agency data military grade protection for their mission critical Internet operations They are secured against physical intrusion by a well known third party which secures some of the nation s most sensitive information Security officers guard both centers 24 hours a days 365 days a year The Centers also have multiple physical security features
69. type of event The Solutions Center Technician must complete and manually click a checkbox next to each step before he she can proceed to the next step Each step includes a detailed list of instructions and or telephone scripts when speaking to enrollees and or supervising officers This ensures consistent and thorough management of each event by the Technician Page 95 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders e a Lan ft rrasa BA Akewt Hote VERITRACKS A CS oagirre bnon yal General n A Enroliment N g Supervision M j gt Maintenance N dh Montoring 3 Monitoring List a D tnrolloa amatis VIVIANA usting Protocol Status Pe Events Profile Addresses Assignments Zones Next Hatreshi 7 soc Y Mier Options Risk Level Enrollee Agent Event Duration Status Current Step e A Lave one OMAN LOUIS nour LINDO TOVAR HOMI TR dei ht how tnd document findings I QD evel One o JOSEP COI CAROLYN LOW BATTERY ALARM 4 Act Now Step 2 Call Enrolles O 2 tava one rones rocan gaca sean mane anne E gt Et PO AD 20800 o o on O My comlae PROTOCOL arera D Level One SUMA LORENZO ane LOW BATTERY ALARM S Complete ma ORNE SY D Levei One CIO FHANCIOCO PA VEARICH NO GPS af Complete por Ap Sh OL oTers QD evel one RRND LOKENZO arr QAACKLET STRAP ay Complete QU CAOTOGOL STEPS D evel One AT IIA MD HAVEN MESSAGE Gar bo 13 10 ay Complete po PROTOCOL STEPS Paga i of
70. written descriptions of the dispute gather additional information as needed and render a decision on the dispute in the shortest practical time Each party shall bear the cost for its panel member and share equally the cost of the third panel member Both parties agree to exercise good faith in dispute resolution and to settle disputes prior to using a Dispute Resolution Panel whenever possible Unless irreparable harm will result neither party shall commence litigation against the other before the Dispute Resolution Panel has issued its decision on the matter in dispute MCC the Purchaser and Contractor agree that the existence of a dispute notwithstanding they will continue without delay to carry out all their respective responsibilities under this Contract that are not affected by the dispute If the subject of the dispute is the amount due and payable by Purchaser for materials supplies services and or equipment being provided by Contractor Contractor shall continue providing materials supplies services and or equipment pending resolution of the dispute provided Purchaser pays Contractor the amount Purchaser in good faith believes is due and payable and places in escrow the difference between such amount and the amount Contractor in good faith believes is due and payable ADMINISTRATIVE SUSPENSION When it is in the best interest of the state the MCC may at any time and without cause suspend the Contract or any portion t
71. 0 contract days or after the program launches should there be a delay in the launch Our Tier II Solutions Center Technicians review each supervising officer s Daily Summary Report and looks for Page 59 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders recurring events or trends in events They work on an individual basis with each supervising officer to address the issues and develop solutions to maintain enrollee accountability and public safety 3 6 Monitoring Center Staff e Terminating participants via the Internet and Our Technicians remove an enrollee from the Agency s electronic monitoring program after receiving written instructions from either the assigned staff member or program manager Our Technicians can also help Agency personnel by unassigning equipment from one enrollee and either assigning it to another enrollee or leave it unassigned in VeriTracks for future use All conversations are recorded for review and confirmation of the requested terminations 3 7 Monitoring Center Staff f Operators must respond to equipment amp system issues including installation issues When Agency personnel contact our Solutions Center the Technicians are ready to answer questions and help Agency personnel with all issues Our Technicians can provide mini oneon one immediate training on specific topics such as installing equipment Technicians can acc
72. 042939 A 00 10 2011 09 56 17 08 10 2011 00 56 13 4 104 A e as 1 DOKE BOB 0 9320467 High 12 3011509 A 08 09 2011 04 34 44 08 02 2011 12 31 02 3 63 ES a i GIBSON MEL ABC12345 High 12 212926 A 06 23 2011 11 50 26 06 23 2011 11 50 22 CoO 3 63v v de a A A A AA e VeriTracks receives stores and distributes date and time stamped monitoring data from BLUtag via nationwide cellular telephone service 24 hours a day 365 days a year VeriTracks Maps VeriTracks displays the current location and previous movements tracks of one or more enrollees simultaneously on maps provided by Google Maps which has the same robust functionality as the commercial version There are five types of maps in VeriTracks a map view a standard roadmap with Page 148 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders street and landmark labels businesses schools etc b satellite view an aerial photograph c hybrid view an aerial photograph with street and landmark labels d terrain view a standard topographic map and e Street View a panoramic street level image The enrollee s most current location point appears on the map as an X When the supervising officer clicks on a point a pop up window displays the track date and time latitude longitude coordinates nearest address and Street View where available the enrollee s speed the device s battery status and open
73. 110 volt electrical outlet provide toll free telephone lines for reporting purposes BLUhome should not be placed in a location where liquids may spill on it such as the kitchen The landline digital version also needs to be placed in close proximity to a standard RJ 11 telephone jack BLUhome transmits monitoring data to VeriTracks using an unlisted toll free telephone number The total costs for landline and cellular RF monitoring equipment and services are listed on our Price Worksheets respectively 8 22 Receiver Each receiver shall be capable of simultaneously BLUhome is capable of simultaneously monitors up to 16 separate monitoring multiple transmitters each with its own unique BLUband devices with each device having its own curfew curfew schedule Describe this capability including the schedule Assigning multiple BLUband devices to a single number of transmitters each receiver can monitor Also BLUhome is a simple process After the supervising officer describe the specific steps necessary for an Officer to installs BLUband around the enrollee s ankle he she logs into assign each transmitter to the receiver VeriTracks to assign the equipment to the enrollee The supervising officer already has the serial number of the BLUhome unit whether it is already assigned to at least one enrollee or not and assigns it to the new enrollee At that time curfews are created and assigned to the enrollee and the supervising officer explains the cur
74. 2 2012 09 00 00 nia 828811 ENTBH ENTER BLUHOME 12 11 2012 19 04 32 12 12 2012 09 05 24 nia 830751 BHSCH BLUHOME CURFEW START 12 12 2012 18 00 00 12 13 2012 09 00 00 ma 530891 ENTBH ENTER BLUHOME 12 12 2012 18 49 04 12 13 2012 09 08 48 m a 833351 BHSCH BLUHOME CURFEW START 12 14 2012 18 00 00 12 14 2012 08 00 00 nia 833461 ENTaH ENTER BLUHOME 121142012 18 36 24 12 14 2012 09 11 31 n a 835191 BHSCH BLUMOME CURFEW START 12 14 2012 18 00 00 12 17 2012 09 00 00 12 18 2012 12 00 demo BI5431 ENTBH ENTER BLUMOME 12 14 2012 21 46 27 12 17 2012 09 03 59 12 18 2012 12 00 demo 634921 BHSCH BLUHOME CURFEW START 12 17 2012 18 00 00 12 18 2012 09 00 00 12 18 2012 12 01 demo 839001 ENTBH ENTER BLUHOME 12 17 2012 18 41 35 12 18 2012 09 10 42 12 18 2012 12 01 demo 840461 BHSCH BLUHOME CURFEW START 12 18 2012 18 00 00 12 19 2012 09 00 00 nia The Enrollee Event Report is a common VeriTracks report It lists all events i e alarms alerts for a specified enrollee Solutions Center STOP s dual purpose Solutions Center provides help desk technical support and Monitoring Center services 24 hours a day 365 days a year It is located in Houston Texas and staffed by knowledgeable and experienced STOP employees When the supervising officer needs help desk technical support he or she contacts the Solutions Center by email or toll free telephone or fax Solutions Center Technicians respond to all types of requests from answering technical questions to lea
75. 4a 3 Equipment a A system with a database to monitor offender activity VeriTracks our cloud based monitoring application stores all enrollee information name Agency ID number address s telephone number s physical description photo etc and receives stores and distributes all enrollee monitoring data GPS location points zones zone violations equipment status etc 4a 4 Equipment b All monitoring units transmitter receiver dialer and BLUtag our one piece GPS monitoring device receives one GPS other related equipment to communicate location location point every minute at all times and transmits monitoring data to the Vendor s system data to VeriTracks via nationwide cellular telephone service during times of compliance and immediately when a violation of the terms of supervision occurs 4a 5 Equipment c All software and hardware required to access the The only software required is an Internet browser that comes Internet with the exception of Agency personal standard with all computers computers and 4a 6 Equipment d All labor materials equipment cellular wireless STOP provides all needed hardware and software for the Agency s service costs and consumables necessary to perform GPS monitoring program including GPS monitoring equipment GPS tracking services on an as needed basis consumables and optional accessories unlimited access to our cloud based monitoring application cellular data transmissions around the cloc
76. 9 ED y go LATAS Wives PA Lawrenceville Sy bs E Y moran ADE SN E TD KJ MA Lo New Hope h A U i s F A E o T7 4 Mts Libum Grayson it mi SA Ni y Windsor OX i Tucker A 3 sra QD y sp 4 y po ya A Logamvite Split Siik M S asin f Mabieon Oana oe e Y A o ee All Lithia N A t _ Rosebud ro svile Os puros A 4 po lo a pox DS a The supervising officer can zoom into and out of the map using the zoom bar on the top left corner of the map He or she can also play rewind and fast forward the enrollee s tracks using the Playback tab of the Map Panel on the left side of the screen VeriTracks Visits With our exclusive Visits functionality the supervising officer can view the areas where the enrollee stops over for at least five minutes The enrollee s Visits appear on the map as red bull s eyes When the supervising officer clicks on a bull s eye the map reveals all the location points within that Visit VeriTracks displays the Visits of one or more enrollees on the map at the same time Our Visits functionality helps streamline the display of the 1 440 location points the enrollee s BLUtag generates every day significantly improving the supervising officer s ability to review enrollee tracks effectively and efficiently The supervising officer can choose to display the enrollee s location points Visits or both Page 149 of 159 Contract 00212 with Satellite Tracking of People fo
77. AM WA146543 63 an LOW BATTERY ALARM 10 25 2011 2 09 33AM 10 25 2011 09 43 09AM Subject Email Date Email Address Email Recipient BATT 10 25 2011 2 09 44AM WA146543 63 GO a BATT 10 25 2011 2 09 44AM WA146543 63 BATT 10 25 2011 9 50 24AM WA146543 63 BATT 10 25 2011 9 50 24AM WA146543 63 The Enrollee Event Notification Report is a common VeriTracks report It lists all event notifications i e alarms alerts for a specified enrollee VeriTracks Automated Crime Scene Correlation VeriTracks includes Automated Crime Scene Correlation ACSC which interfaces with the records management systems of local law enforcement agencies pulls crime and incident report data at least once per day and compares these data with the GPS monitoring data of all enrollees in the Agency s monitoring program on an automated or manual basis When ACSC finds an enrollee who was near a reported crime or incident it generates a hit and ranks the strength of the hit based on the enrollee s proximity and the length of time he or she was in the vicinity ACSC emails crime scene correlation reports to the assigned supervising officer and any other designated recipients each morning Page 152 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Solutions Center STOP s dual purpose Solutions Center provides help desk technical support and Monitoring Center services 24 hours a day 365
78. ANTITRU S Deidara WAIVER Shee APPLICABLE STANDARD TERMS AND CONDITIONS 0000 0 cccceccseceeesecesseeseesceaesecsecsesaecsesacseesecsessesaeeseeeceaseesaessesseeeeeeees 25 10 1 10 2 10 3 10 4 10 5 10 6 10 7 10 8 10 9 PROBLEM RESOLEUTION AND DISPUTES iniciada ia aaa da ce Adan da iaa 25 ADMINISTRATIVE SUSPENSION arriet erer roir erii Ea EE E Ee r OR EASE ESEE E ERENS NEk T ETETE R o SETS TE EE A 25 FORCE MAJEURE oe ALTERNATIVE DISPUTE RESOLUTION FEES AND COSTS oococcnccconcononononnnnanonnonananncnanonnannnnanenancnennnnonennncnnannonnennninnannananenancnninnanos 26 NON EXCLUSIVE REMEDIES icc E ucovadoravatts ee 26 LIMITATION OF LIABILITY 26 FEDERAL FUNDING 000000 sere FEDERAL RESTRICTIONS ON LOBBYING 2d FEDERAL DEBARMENT AND SUSPENSION cccs ccscsssecsesesesccosagscevsvesscessbarseeseveonscostonstsstovacesce suena sovseestsutcensceneveronssbaosecostenasentpencens 27 11 0 CONTRACT TERMINATION osissssessssocestiecssesscssacusnessiusnnsssstesesetssesusiossuseseisuebancencescdusssestevasteseressvesieswscsssduesseseie DL 11 1 11 2 11 3 11 4 11 5 11 6 11 7 11 8 11 9 MATERIA BREACH AAEE ATE E E A NOR ION DORA Sao ica E T E asthe sae mua OPPORTUNITY TO CURE e TERMINATION FOR CAUSE iia eE A EAA AEE O NA EN AET AE ONIE an debate IA LEO rats TERMINATION FOR CONVENIENCE e ioar E EEE E E ARAA E ENEE EEN ANRE EA TERMINATION FOR WITHDRAWAL OF AUTHORITY wi TERMINA
79. All adjustable in length to fit securely around the ankle of nearly all straps designed to attach equipment to an offender shall enrollees Longer straps are available upon request for enrollees have the capability to be securely sized to an offender If who have larger than normal ankles straps are pre sized they shall be immediately available in one half inch increments or less 4a 53 Equipment GPS devices should be able to utilize additional When an enrollee lives in impaired environments BLUtag s accessories such as beacons or similar RF monitoring monitoring capability can be extended with the use of BLUbox in devices for enhanced location verification in defined the enrollee s home BLUbox is used with BLUtag when an impaired environments while at home enrollee lives in a geographic area limiting BLUtag s ability to receive GPS signals When the enrollee enters BLUbox s RF signal range BLUtag transmits the message it recognizes the presence of the accessory and uses it to confirm the enrollee s location BLUtag continues communicating with VeriTracks using nationwide cellular telephone service 4a 54 Equipment The GPS device should also have the ability to download For those enrollees living in an area with limited cellular telephone location and alert information via landline in areas without adequate cellular coverage service BLUtag is paired with BLUhome When the enrollee enters BLUhome s RF signal range BLUtag
80. BLUband to place enrollees on house arrest It has an average daily volume of 15 enrollees Therefore we have the requisite breadth and depth of knowledge and experience in developing implementing and operating RF monitoring programs 1 4 Vendor Requirements The proposed base software must have been in use at least For 12 consecutive years government agencies have used six 6 consecutive months in support of one or more VeriTracks our secure and reliable Internet based monitoring contracts with State Federal or local government application with their electronic monitoring programs We agencies acquired VeriTracks through strategic acquisitions in 2005 and continue to enhance its functionality in order to meet the evolving needs of customers 1 5 Vendor Requirements All devices shall be currently registered and approved by BLUband 55EBB02158 and BLUhome S5EBHO0107A are the Federal Communications Commissioner FCC registered and certified by the FCC Page 49 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 0 SECTION B Monitoring Center Facility Data Center Data Storage and Data Access Item Function Description Describe how Vendor passes meets or exceeds 2 1 Facility The Monitoring Center Facility and Services must have Our dual purpose Solutions Center staffed with STOP employees been in use for at least six 6 consecutive months th
81. CHASERS PARTICIPATING ENTITIES MCC CONTRACT ADMINISTRATOR 0 fusca sessirecesas coi cessconesnies dedsts eben etnia den esateosedsngestansedse Petra dre dai entire sondeos ADMINISTRATION OF CONTRACT cece cece ee eeeeee CONTRACTOR SUPERVISION AND COORDINATION POST AWARD CONFERENCE ooconcococcononononnnnncnnanninnncanonnnnns CONTRACT MANAGEMENT CHANGES A ON CONTRACT ADMINISTRATION FEB innin rA AATE AE ERTAS ETKEN EEE seevtvestdenebesseevensesseeupegdnesevendvvsonssnevavepaeeetesseesty CONTRACT ADMINISTRATION FEE FOR STATE OF WASHINGTON SALES WASHINGTON S STATEWIDE VENDOR PAYMENT REGISTRATION coocococcocononcnncnnncnnonincononnncanonancnnonancnnennnnononnnnnncnnoninenaccnnannanos SALES de SUBCONTRACTOR REPORTS a ra a erra e iaa 3 sidetesvedeacebhediens edestewa E a a edd gdesseareuapnn RA OTHER MCC REQUIRED REPORT S ococoncccoccononaninnncnncananincnncnnncananincno WASHINGTON S ELECTRONIC BUSINESS SOLUTION WEBS PRICEPROTECTON Jereo E EEE I EEE a a e aea ss RE e EE E AE A eR PENE codo diran Da AAS ERE NO ADDITIONAL CHARGES VOLUME PROMOTIONAL DISCOUNTS ar n a a te R OEE O E E O E E E AR EA R AR 10 NEW PRODUCTS SER VICES enro ite tan E EAE Aa Ea aS r E N E T A i i ienr ii as eb ie iess 10 PRICE ADJUSTMENTS oeei ieri e AEE SEA EE AEREE AIS E E E A AE A E E SS 10 CONTRACTOR QUALIFICATIONS AND REQUIREMENTS cscssssssssssssssssssssssssessessessesssssessesessesseee LI ESTABLISHED BUSINESS A A A A a
82. Events by Enrollee Open Events by Enrollee Caseload Summary Events by Officer and Officer Login Summary 6 2 Reports Describe how the Vendor plans to provide the following reports should they be requested by Agency Robust reporting capability is one of many hallmarks of VeriTracks It currently contains more than 240 reports that meet and frequently exceed our current customer s need for statistical data and evidence based results VeriTracks updates monitoring data on a continuous basis in near real time to ensure authorized Agency personnel access the most current data available 6 3 Reports a Daily Utilization by Agency offices e Device Assignment Usage Report lists all assigned equipment based on a specified date and time range The report includes the assigned enrollee s name and ID number service type and number of days the equipment has been assigned to enrollee 6 4 Reports b On demand report containing the serial numbers of each Transmitter and Receiver in use the participant s name and other Agency defined data e Device Inventory Report lists all equipment in the Agency s inventory The report includes device type and serial number assigned enrollee and supervising officer and device status The report can also list just assigned equipment through filtering 6 5 Reports c On demand report containing the serial numbers of each Transmitter and Receiver not i
83. Includes additional accessory beacon similar device for in home use when needed at no additional cost 3 001 Monitoring Service for Active Mode Unit when in use 1 100 EA 0 10 101 250 EA 0 10 251 500 EA 0 10 501 1 500 EA 0 10 1 501 3 000 EA 0 10 3 001 EA 0 10 Monitoring Service for Required Hybrid Mode Unit when in use 1 100 EA 0 10 Reference Specifications Sections 4a 13 and 4a 16 101 250 EA 0 10 251 500 EA 0 10 501 1 500 EA 0 10 1 501 3 000 EA 0 10 3 001 EA 0 10 Monitoring Service for Passive Mode Unit when in use 1 100 EA 0 10 101 250 EA 0 10 251 500 EA 0 10 501 1 500 EA 0 10 1 501 3 000 EA 0 10 Daily rate determined on a per customer basis 3 001 EA 0 10 Page 158 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Satellite Monitoring and Remote Tracking Service One Piece Body Attached Device Optional Hybrid Mode Equipment Unit when in use Same as Above One piece Body attached Device Bid Mfg and Brand Model Same as Above Monitoring Service for Optional Hybrid Mode Unit when in use 1 100 Describe this type of service GPS point provided to confirm home location for curfew monitoring then 101 250 additional curfew confirmation provided through necessary equipment Also up to three GPS location 251 500 confirmations in other locations during each day Optional on
84. Offenders Order of Precedence In the event of a conflict in such terms or between the terms and any applicable statute or rule the inconsistency shall be resolved by giving precedence in the following order 1 Applicable Federal statutes and regulations A Participating Entity s Participating Addendum PA Mutually agreed written amendments to this Contract This Contract Number 00212 The Statement of Work or Work Order The MCC s Solicitation document with all attachments and exhibits and all amendments thereto Dye We A ko 7 Contractor s response to the Solicitation 8 Any other provision term or materials incorporated into the Contract by reference Conflict To the extent possible the terms of this Contract shall be read consistently Conformity If any provision of this Contract violates any Federal or State of Washington statute or rule of law it is considered modified to conform to that statute or rule of law LEGAL NOTICES Any notice or demand or other communication required or permitted to be given under this Contract or applicable law except notice of malfunctioning Equipment shall be effective only if it is in writing and signed by the applicable party properly addressed and either delivered in person or by a recognized courier service or deposited with the United States Postal Service as first class mail postage prepaid via facsimile or by electronic mail to the parties at the address
85. Once the Agency provides the code tables code values data relationships keys and preferred format we provide a copy of the Agency s entire indices etc in a format to be determined by the Agency database of enrollee information and monitoring data including all tables layouts data relationships etc 3 14 Data Access The Vendor shall not release or reveal any GPS data For all conditions requests and or situations STOP does not program information operation protocols implementation plans training material report s publication s updates and or statistical data related to the GPS Program to any entity to include non GPS Agency personnel without prior written approval from the Agency Program Manager release or share any enrollee information and or monitoring data related to the Agency s monitoring program without first receiving detailed written approval of the Agency s program manager Our written policy details how we release data and to whom When we receive a request from a third party we immediately contact the Agency s program manager and then direct the request to him or her Page 110 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders If the Agency needs us to release or share enrollee information and or monitoring data with a third party the Agency s instructions must include the following information the first and last name and title
86. PARTICIPATING ADDENDUM WSCA NASPO COOPERATIVE PURCHASING ORGANIZATION Electronic Monitoring of Offenders Administered by the State of Washington hereinafter Lead State MASTER AGREEMENT CONTRACT Washington Contract Number 00212 Name of Contractor Satellite Tracking of People LLC hereinafter Contractor And Name of participating state entity Prince William County Virginia hereinafter Participating State Entity Page 1 of 3 1 Scope This addendum covers the purchase of electronic monitoring of offenders services through Contracts lead by the State of Washington for use by state agencies and other entities located in the Participating State Entity authorized by that state s statutes to utilize state entity contracts with the prior approval of the state s chief procurement official 2 Participation Use of specific WSCA NASPO cooperative contracts by agencies political subdivisions and other entities including cooperatives authorized by an individual state s statutes to use state entity contracts are subject to the prior approval of the respective State Chief Procurement Official Issues of interpretation and eligibility for participation are solely within the authority of the State Chief Procurement Official 3 Participating State Modifications or Additions to Master Agreement BLU is 2 75 per day per active unit This includes all required consumables to operate the device including the BLU device BLU
87. Payment by Purchasing Card may qualify for Prompt Payment Discount and no additional card fee or processing charge shall be permitted Purchasing Cooperative Members Washington State Political Subdivision and Nonprofit Corporations Contractor agrees to sell the goods and services on this contract to political subdivisions and nonprofit corporations which are members of the State of Washington Purchasing Cooperative WSPC Yes X Subcontractors None Customer References Customers may contact the Contractor for a list of references for the category of monitoring equipment and service available through this Contract Page 47 of 159 SPECIFICATIONS These specifications are the minimum The vendor has listed clearly demonstrated and presented features that add value savings and or reliability Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders APPENDIX D SPECIFICATIONS CATEGORY 1 RADIO FREQUENCY RF CONTINUOUS SIGNALING ELECTRONIC MONITORING SERVICE 1 0 SECTION A Vendor Requirements Item Function Description Describe how Vendor passes meets or exceeds 1 1 Vendor Requirements The Vendor must have at least two 2 years of experience delivering Radio Frequency monitoring services STOP has six consecutive years of experience providing RFequipment and services which began in 2006 For additional information on STOP and our experience developing implement
88. People Corrections and Rehabilitation the Court Services and Offender Brand Model BLUtag Supervision Agency the Georgia Department of Corrections the New York State Department of Corrections and Community Supervision and the Tennessee Department of Corrections Our customers use BLUtag to monitor and track adult and juvenile enrollees with a wide range of classifications including pre trial defendant probationer parolee sentenced offender sex offender high risk offender and gang member For additional information on BLUtag including photos please refer to Additional Information on Category 3 Satellite Monitoring and Remote Tracking Service GPS which we submit as per Section 4 17 of the solicitation 4a 2 Equipment The Vendor shall provide at their own expense all STOP provides all hardware and software needed for the Agency s systems and equipment software and hardware required for the service delivery regardless of the actual number of units including but not limited to GPS monitoring program This includes the GPS monitoring equipment consumables and optional accessories as well as unlimited access to our secure cloud based monitoring application The provision of the hardware and software is not dependent on the Agency using a minimum number of GPS monitoring devices Page 113 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders
89. S 10 1 10 2 PROBLEM RESOLUTION AND DISPUTES Problems arising out of the performance of this Contract shall be resolved in a timely manner at the lowest possible level with authority to resolve such problem If a problem persists and cannot be resolved it may be escalated within each organization In the event a bona fide dispute concerning a question of fact arises between MCC or the Purchaser and Contractor and it cannot be resolved between the parties through the normal escalation processes either party may initiate the dispute resolution procedure provided herein The initiating party shall reduce its description of the dispute to writing and deliver it to the responding party The responding party shall respond in writing within three 3 Business Days The initiating party shall have three 3 Business Days to review the response If after this review a resolution cannot be reached both parties shall have three 3 Business Days to negotiate in good faith to resolve the dispute If the dispute cannot be resolved after three 3 Business Days a Dispute Resolution Panel may be requested in writing by either party who shall also identify the first panel member Within three 3 Business Days of receipt of the request the other party will designate a panel member Those two panel members will appoint a third individual to the Dispute Resolution Panel within the next three 3 Business Days The Dispute Resolution Panel will review the
90. TION FOR NON ALLOCATION OF FUNDS oooccccccccccconononcnnannncnnonncnnnonnananennonanonnananonnenancnnennnnnennncnnannononennncnnonnanonennncnnannanos TERMINATION FOR CONEFLICT OF INTEREST r a riir irta i RAEES EE EEEE EEE EEEN EEEE EID ISTENEN TRE Eia TERMINATION BY MUTUAL AGREEMENT TERMINATION PROCEDURE eee eee 12 1 12 2 12 3 12 4 12 5 12 6 PARTIES toi iia AA A AAA AAA a AAA AA A dt ri 31 ENTIRE AGREEMEN P r E a EREA EOR EAO E E U E E A EAR OCO ATO E RI TATA 31 ORDER OF PRECEDENCE INCORPORATED DOCUMENTS CONFLICT AND CONFORMITY sssesssessesesesssreersrerseereserseeses 31 LEGAL NOTICES sis FENS CEAMS AND FNCUM RAN O ESE A Er N TEE E aE Erea rE EA aE ra A EREE 33 AUTHORITY TO BIND peeo a A ARE EAEE EEEE A A EEO EREA EA CENERE EE AEI EEE EATE R Ei 33 Page 3 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 12 7 COMTIAIIA SAP NN 33 APPENDIX A STANDARD DEFINITIONS wastscsssetsosscssasesscssesosssustecncoseduonssasuseotessusonsadenastoatecdtedoasonstusuevecscasasceteetee 35 APPENDIX B WSCA NASPO MASTER AGREEMENT STANDARD TERMS AND CONDITIONS 39 APPENDIX C CONTRACTOR INFORMATION AND PROFILE ccccssssssssssssssssssssssssesscsssssssessessssessessesee 47 APPENDIX D SPECIFICATIONS escsssctescencavetiocesusstensavoncesdseatssvesvodtabsausstansavesssoapesdssdanstvoussuestebasvoitsssdaveidesesvstiebesste 48 APPENDIX E PRICE SHEETS an aii 155 Page 4 of 159 Cont
91. The Officer to conduct a range test including but not limited enrollee is instructed to walk around the residence to the to steps involved whether or not there is a need for maximum distance the officer allows BLUhome registers this monitoring center involvement indications of signal distance and upon exiting the menu setting this range is set for the reception and time required enrollee s specific residence This setting is deleted after unenrolling the BLUhome unit BLUscan our mobile monitoring unit can also be used by supervising officers in the field to quickly determine the RF range between BLUband and BLUhome The BLUscan gives the signal strength of the BLUhome at points around the residence This information can be used to adjust the range in VeriTracks 8 26 Receiver The Receiver shall record and report a tamper signal if the BLUhome detects records and immediately reports unauthorized case is opened opening of the case to VeriTracks 8 27 Receiver System must be capable of varying the signal range Supervising officers can create a custom RF signal range from five between transmitter and receiver for each device to best to 300 feet in approximately one foot increments This allows the match the risk of each participant and the signaling Agency to vary the signal range between BLUband and BLUhome coverage in each participant s home Identify the number to match the enrollee s classification and risk level It also ensures of s
92. Tracks at enrollment VeriTracks immediately sends a notification to the assigned supervising officer 5 11 Alert Notifications j Detection of operating malfunctions in the Receiver or transmitter BLUband and BLUhome both conduct periodic self health checks If BLUband detects any malfunction and the enrollee is in the RF signal range of BLUhome BLUband immediately transmits the condition to BLUhome which immediately reports the condition to VeriTracks Once VeriTracks receives the information it immediately sends a notification to the assigned supervising officer using his her preference of email fax or text message If the enrollee is outside of BLUhome s RF signal range when BLUband detects operational issues BLUband stores the information in its built in memory Once the enrollee enters BLUhome s RF signal range BLUband transmits the condition and the system functions as though BLUband was always in the RF signal range If BLUhome detects operational issues during its periodic health checks it immediately reports the condition to VeriTracks The application then immediately sends a notification to the designated supervising officer so appropriate action can be taken Page 67 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 12 Alert Notifications Vendor shall have a notification policy for participant violations that allows t
93. a comprehensive disaster recovery plan for the Solutions Center When advanced notice of a potential natural disaster is available STOP relocates our primary Solutions Center to a contract facility in less than 30 minutes and be fully functional within minutes of relocating due to a disaster The secondary location is in Reston Virginia more than 1 000 miles from the primary center in Houston Texas It is unlikely the Reston facility would be impacted by a disaster at the same time as the Houston office Our primary Solutions Center can also operate on a virtual basis by rerouting our toll free telephone and fax numbers to a backup cellular telephone system without any disruption in service As an additional precaution against interruption of service with our Solutions Center our toll free telephone and fax numbers can also reroute to our backup landline telephone system 2 6 Facility In the event of a disaster the Vendor must have a backup The Solutions Center can relocate to a secondary location in less Monitoring Center located sufficiently distant from the than 30 minutes and be fully functional within minutes of primary center such that it is unlikely to be adversely relocating due to a disaster The secondary location is in Reston affected by a manmade or natural event or loss of Virginia more than 1 000 miles from the primary center in electrical or communications services that would disable Houston Texas It is unlikely
94. a email The supervising officer can also generate a variety of reports 10 11 Random Tracking The system should have the ability to randomly ShadowTrack calls the enrollee on a random scheduled and or on contact alert the participant through a reliable form of demand basis It records and reports all missed calls The notification and must continue to alert the participant until supervising officer can configure the system to continue calling they respond Conventional pager coverage throughout the enrollee until he she responds All inbound and outbound calls some areas is inconsistent and unreliable Therefore are completed on landline telephone service pagers alone are not acceptable for alerting participants Vendors are to describe in detail their method of contracting alerting participants 10 12 Random Tracking The tracking system should enable the Officer to set an ShadowTrack calls the enrollee on a random scheduled and or on optional quiet period when no alarms occur The system demand basis The system automatically randomizes the number should automatically randomize the number of alarms and and time of random calls from day to day It also automatically the times alarms occur from day to day and not require calls the enrollee according to the schedule the supervising officer regular Officer grooming of calling schedules establishes during enrollment After enrollment the supervising officer does not need to log back into ShadowTrac
95. ach alert type of alert time and duration of Report to every supervising officer with an active caseload in the alert assigned officer assigned offender and totals This Agency The report provides a list of all event notifications with report shall be sorted by location sites region unit officer the following information for each notification event type start and shall be e mailed to all designated officers within the and stop date and time assigned enrollee assigned supervising location sites officer and totals It can be sorted by location unit and or officer us SECTION G Equipment Testing Replacements Lost Damaged Stolen Requirements Item Function Description Describe how Vendor meets or exceeds specifications 7 1 Ongoing Demonstration The Vendor shall allow the Agency the use of five 5 When requested STOP provides the Agency with five BLUtag Testing Equipment GPS monitoring units or systems for demonstration devices for demonstration and testing purposes at the Agency s and or testing purposes not to exceed a ten 10 day discretion over a period of 10 days or less at no additional cost period for any single demonstration test period These These devices are not part of the Agency s inventory of spare units systems shall not be part of the backup inventory equipment and shall be provided at no additional cost Units systems may be demonstrated tested at the discretion of the Agency 7 2 Equipment Accessories The Vendor shal
96. active queries from answering technical questions to facilitating impromptu one on one training sessions They provide assistance with all aspects of our monitoring system including how to use all hardware and software understand monitoring data interpret maps notifications and reports determine the current location of one or more enrollees view the historical locations and movements of one or more enrollees during a specified date and time range and troubleshoot issues If necessary our Technicians can lead a live impromptu webinar to demonstrate how functionality works or how to complete a task Page 103 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 14 Services The Vendor s Monitoring Center Service must be able to If the supervising officer needs help with enrolling someone into provide for offender enrollments and scheduling to be the Agency s supervising program and creating assigning performed via direct telephone request password schedules he she contacts the Solutions Center by toll free accessible when Agency staff officer does not have telephone After verifying the caller s identity Solution Center immediate access to an internet connection Technicians can help answer any questions including those on enrolling and un enrolling enrollees and creating modifying and assigning zones 2 15 Services The Vendor s Monitoring Center Service s
97. actor MCC nor Purchaser shall be liable to each other regardless of the form of action for consequential incidental indirect or special damages except a claim related to bodily injury or death or a claim or demand based on patent copyright or other intellectual property right infringement in which case liability shall be as set forth elsewhere in this Contract This section does not modify any sections regarding liquidated damages or any other conditions as are elsewhere agreed to herein between the parties The damages specified in the sections titled Termination for Default and Retention of Records are not consequential incidental indirect or special damages as that term is used in this section Neither the Contractor the MCC nor Purchaser shall be liable for damages arising from causes beyond the reasonable control and without the fault or negligence of the Contractor the MCC or Page 26 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Purchaser Such causes may include but are not restricted to acts of God or of the public enemy acts of a governmental body other than the MCC or the Purchaser acting in either its sovereign or contractual capacity war explosions fires floods earthquakes epidemics quarantine restrictions strikes freight embargoes and unusually severe weather but in every case the delays must be beyond the reasonable control and without fault or negligence of the
98. actor shall send at Contractor s sole Page 17 of 159 7 6 7 8 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders expense at least one 1 qualified and knowledgeable representative to Purchaser s premises This representative will continue to address and work to remedy the failure malfunction defect or nonconformity on Purchaser s premises This Date Warranty shall last perpetually In the event of a breach of any of these representations and warranties Contractor shall indemnify and hold harmless Purchaser from and against any and all harm injury damages costs and expenses incurred by Purchaser arising out of said breach COST OF REMEDY Cost of Remedying Defects All defects indirect and consequential costs of correcting removing or replacing any or all of the defective materials or equipment will be charged against the Contractor TRAINING Customer and offender training shall be as specified and described in Appendix D Specifications 8 0 INFORMATION AND COMMUNICATIONS 8 1 8 2 8 3 ADVERTISING Contractor shall not publish or use any information concerning this Contract in any format or media for advertising or publicity without prior written consent from the MCC Contract Administrator RETENTION OF RECORDS The Contractor shall maintain all books records documents data and other evidence relating to this Contract and the provision of materials supplies services
99. affiliated or employed the street or email address where the data will be delivered the first and last name and identification number of the enrollee s for whom data are requested the specific data being requested the format in which the requested data are to be delivered and the quantity of hard copies if that is the preferred format Page 55 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 28 Data Access The Vendor must maintain unaltered recorded data of We store and maintain all unaltered monitoring data in its original offender violations to be accessible in original form and form and substance in our two geographically redundant Data substance for utilization as physical evidence for Centers Agencies can request access to or copies of 1t for use as prosecution physical evidence for prosecution The monitoring data curfew violations tampering electrical telephone outages etc cannot be changed or edited at any time whether the enrollee is still enrolled in the Agency s electronic monitoring program or not 2 29 Security The Vendor shall have written policies and procedures for STOP maintains written policies and procedures for application network security application security data transmission data storage data transmission network and physical security We and data security as well as Monitoring Center physical provide these documents to the Agency
100. age or destruction shall not release Contractor from any obligation hereunder After delivery the risk of loss or damage shall be borne by Purchaser except loss or damage attributable to Contractor s fault or negligence DELIVERY Delivery of Products must be made during Purchaser s normal work hours and within time frames mutually agreed in writing between the Purchaser and Contractor at the time of order placement Failure to comply with agreed upon delivery times may subject Contractor to damages The Purchaser may refuse shipment when delivered after normal working hours The Contractor shall verify specific working hours of individual Purchasers and instruct carrier s to deliver accordingly The acceptance by the Purchaser of late performance with or without objection or reservation by the Purchaser shall not waive the right to claim damage for such breach nor preclude the MCC or Purchaser from pursuing any other remedy provided herein including termination nor shall such acceptance of late performance constitute a waiver of the requirements for the timely performance of any obligation remaining to be performed by Contractor All deliveries are to be made to the applicable delivery location as indicated in the Order Document When applicable the Contractor shall take all necessary actions to safeguard items during inclement weather In no case shall the Contractor initiate performance prior to receipt of written or verbal authoriza
101. al subdivisions e g school districts counties cities etc for the States of Alaska Arizona California Colorado Hawaii Idaho Minnesota Montana Nevada New Mexico Oregon South Dakota Utah Washington and Wyoming WSCA is a cooperative purchasing arm of the National Association of State Procurement Officials NASPO The balance of the 50 states the District of Columbia US Territories and other public entities may also use WSCA NASPO contracts In addition to the State of Washington the following Participating Entities have signified their intent to participate in this contract State of Montana State of Utah State of South Dakota State of Hawaii State of New Mexico State of Arkansas State of Virginia State of Alaska State of Connecticut State of Oklahoma State of California State of Nevada State of South Carolina State of North Dakota State of Louisiana State of Michigan State of Mississippi and State of Rhode Island An estimated average number of units in daily usage or an estimated anticipated annual spend amount was provided in the Request for Proposal document to assist vendors in preparing their proposals Individual state terms and conditions for the states of Utah Oklahoma and North Dakota are incorporated by reference into this Contract as was provided in the Request for Proposal document in Appendix H Intent to Participate for Electronic Monitoring of Offenders Contract However this Intent to Pa
102. al orientation per officer times throughout the term of the contract Our webinars are The Vendor shall provide Webinar online and online usually topic specific but we can also lead initial or refresher Training for system software and hardware updates training in an online format Authorized Agency personnel also have unlimited access to our library of online training materials including our User Manual training guides quick reference guides and self paced training videos on specific topics They are available on a secure website 24 hours a day 365 days 9 0 SECTION I Additional Requirements Item Function Description Describe how Vendor meets or exceeds specifications 9 1 Vendor Staff The Vendor shall provide an adequate level of staffing for STOP s account management team has extensive knowledge and provision of the services outlined herein and shall ensure that staff providing services are highly trained and qualified experience in the electronic monitoring industry The anchor of the team is the dedicated Account Manager who is responsible for the Agency s highest level of satisfaction with our monitoring system The Account Manager provides all account management including the coordination of all training technical support and supervises the following of our Implementation Plan to ensure the Agency experiences a smooth transition and continued operations He she has access to all STOP resources trainers Solutions
103. allow WSCA NASPO State and Federal auditors and state agency staff access to all the records of this Master Agreement and any order placed under this Master Agreement for audit and inspection and monitoring of services Such access will be during normal business hours or by appointment 25 REPORTS The contractor shall submit quarterly reports to the WSCA NASPO Contract Administrator showing the quantities and dollar volume of purchases by each participating entity 26 STANDARD OF PERFORMANCE AND ACCEPTANCE The Standard of Performance applies to all Product s purchased under this Master Agreement including any additional replacement or substitute Product s and any Product s which are modified by or with the written approval of Contractor after Acceptance by the Participating Entity The Acceptance Testing period shall be thirty 30 calendar days or other time period identified in the solicitation or the Participating Addendum starting from the day after the Product is installed and Contractor certifies that the Product is ready for Acceptance Testing If the Product does not meet the Standard of Performance during the initial period of Acceptance Testing Participating Entity may at its discretion continue Acceptance Testing on a day to day basis until the Standard of Performance is met Upon rejection the Contractor will have fifteen 15 calendar days to cure the Standard of Performance issue s If after the cure period the Product sti
104. als supplies and equipment shall be manufactured in accordance with the best commercial practices and standards for this type of materials supplies and equipment MERCURY CONTENT AND PREFERENCE Contractor shall provide mercury free products when available Should mercury free products not exist contractors shall provide products with the lowest mercury content available Contractor shall disclose products that contain added mercury and provide an explanation that includes the amount or concentration of mercury and justification as to why added mercury is necessary for the function or performance of the product The MCC reserves the right to require receipt of proof of compliance with said requirements within ten 10 calendar days from the date of request and to terminate this Contract as a material breach for noncompliance with any requirement of this paragraph 5 0 DELIVERY REQUIREMENTS 5 1 5 2 5 3 ORDER FULFILLMENT REQUIREMENTS Authorized Purchasers Participating Entities may place orders against this Contract either in person electronically facsimile or by phone Once an order is issued the following shall apply 1 For purposes of price verification and auditing upon receipt of a purchase order the Contractor shall send the Purchaser an order confirmation notification that identifies applicable Contract prices to be applied to the order 2 Upon the request of the Purchaser the Contractor shall supply Purchaser docum
105. an optional service with separate pricing and description of frequency of tracking points and reporting intervals for each plan proposed at all times in all monitoring modes In hybrid mode BLUtag stores all monitoring data in its built in non volatile memory and transmits the data at designated intervals via nationwide cellular telephone service BLUtag immediately transmits data to VeriTracks when a the enrollee commits an inclusion zone or tamper violation b the supervising officer initiates a Location Request or c the enrollee charges the battery When one of these events occurs BLUtag transmits any monitoring data stored in its built in memory The Agency determines 1f BLUtag needs to transmit monitoring data at different intervals than described here when operating in hybrid mode from once every 10 minutes to once every 30 minutes Page 116 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4a 17 Equipment Active GPS includes the ability of the device to be remotely contacted to force the device to instantly locate and call back with its data immediately Vendor shall include unlimited instant cellular locates at no additional costs While logged into VeriTracks the supervising officer requests the enrollee s current location and status at any time by clicking the Location Request button In all GPS monitoring modes supervising officers can initi
106. an request custom reports the cost of which if any shall be established between the Vendor and the Agency Program Manager STOP s team of report writers develops custom reports with Agency defined fields upon request at no additional cost The Agency can then run the reports in VeriTracks on demand Our library of more than 240 reports almost all of which were developed as custom reports for specific customers is a testament to our ability to meet and exceed the Agency s unique reporting needs and expectations 6 8 Offender Report The Vendor s system shall provide the Agency the ability to generate a summary report of all offenders and or assigned officer that identifies offender name Agency number address and officer assigned The Enrollee Report already exists in VeriTracks and it lists all assigned enrollees in the Agency s monitoring program including the following information for each enrollee name ID number address and assigned supervising officer If the Agency operates multiple offices the report can be sorted by office or any other criteria If the Agency needs information not currently included in the report our team of report writers can modify the report to include the needed information Once the Agency approves the layout and content the report is added to the list of available reports to the Agency s supervising officers and or program manager s 6 9 Current Usage Report The Ven
107. ance of such part of this contract as has been terminated The provisions of the Treatment of Assets clause shall apply in such property transfer The Purchaser shall pay to the Contractor the agreed upon price if separately stated for completed work and service s Accepted by the Purchaser and the amount agreed upon by the Contractor and the Purchaser for i completed materials supplies services rendered and or equipment for which no separate price is stated 11 partially completed materials supplies services rendered and or equipment 111 other materials supplies services rendered and or equipment which are Accepted by the Purchaser and iv the protection and preservation of property unless the termination is for cause in which case the MCC and the Purchaser shall determine the extent of the liability of the Purchaser Failure to agree with such determination shall be a dispute within the meaning of the Disputes clause of this contract The Purchaser may withhold from any amounts due the Contractor such sum as the Contract Administrator and Purchaser determine to be necessary to protect the Purchaser against potential loss or liability The rights and remedies of the MCC and or the Purchaser provided in this section shall not be exclusive and are in addition to any other rights and remedies provided by law or under this contract After receipt of a termination notice and except as otherwise expressly directed in writing by the Co
108. and make adjustments to minimize false enters and leaves e BLUband s non rechargeable battery provides at least 24 months of continuous use before it is scheduled for replacement e BLUband detects records and reports case and strap tampers It does so immediately when the enrollee is inside BLUhome s RF BLUband does not require the use of a programming signal range When the enrollee is outside bracelet for activation Because BLUband is a transceiver BLUhome s RF signal range it reports it can communicate with BLUhome about the strength of them when the enrollee reenters the signal the RF signal and make adjustments as needed range BLUband interfaces with BLUhome a home based monitoring unit which records the date and time when the enrollee enters and leaves home BLUhome Home Based Monitoring Unit BLUhome is a home based monitoring unit that is placed in the enrollee s home It interfaces with BLUband and transmits monitoring data to VeriTracks via the landline telephone service in the enrollee s home or nationwide cellular telephone service e BLUhome has three default RF signal ranges of small 100 feet medium 200 feet and large 300 feet The RF signal range can also be manually configured from five to 300 feet in approximately one foot increments of approximately one foot e BLUhome incorporates an enhanced receiver that searches the RF signal on a continuous basis for the clearest channel which reduces si
109. and or equipment described herein including but not limited to accounting procedures and practices which sufficiently and properly reflect all direct and indirect costs of any nature expended in the performance of this Contract Contractor shall retain such records for a period of seven 7 years following the date of final payment or as otherwise specified in Appendix D Specifications At no additional cost these records including materials generated under the Contract shall be subject at all reasonable times to inspection review or audit by the MCC personnel duly authorized by the MCC personnel duly authorized by the Purchaser the Washington State Auditor s Office and federal and state officials so authorized by law regulation or agreement If any litigation claim or audit is started before the expiration of the seven 7 year period the records shall be retained until final resolution of all litigation claims or audit findings involving the records PROPRIETARY OR CONFIDENTIAL INFORMATION To the extent consistent with Chapter 42 56 RCW the Public Disclosure Act the MCC shall maintain the confidentiality of Contractor s information marked confidential or proprietary If a request is made to view Contractor s proprietary information the MCC will notify Contractor of the request and of the date that the records will be released to the requester unless Contractor obtains a court order enjoining that disclosure If Contractor fai
110. antenna with connector or an internal antenna as well as a field without making visual contact Its multi directional external multi directional antenna with a magnetic roof mount antenna with connector has a scanning range of 300 feet The supervising officer can boost the range with an optional multidirectional antenna with a magnetic roof mount 11 4 Mobile Receiver The Mobile Receiver should operate from an internal BLUscan receives power from its internal rechargeable battery rechargeable battery for a minimum of 10 hours on a which provides power for at least 72 hours on a single charge It single charge and also be powered from both a vehicles also receives power from a standard 110 volt AC electrical outlet cigarette lighter and 110 VAC or a vehicle s cigarette lighter receptacle 11 5 Mobile Receiver The Mobile Receiver should receive transmitter events BLUscan confirms the presence of up to 16 enrollees wearing indicating the date time Participant s presence tamper BLUband within range It receives and records the following status and low battery events from BLUband on a continuous or as needed basis distance to device low battery events and tamper violations 11 6 Mobile Receiver The Mobile Receiver should provide prompts to the BLUscan s Main Menu prompts the supervising officer to choose officer on transmitter ID number amp tamper status Vendor s proposal is to include a detailed listing of each prompt its related caus
111. anty the Contractor will repair or replace at no charge to the Participating Entity the Product whose nonconformance is discovered and made known to the Contractor If the repaired and or replaced Product proves to be inadequate or fails of its essential purpose the Contractor will refund the full amount of any payments that have been made The rights and remedies of the parties under this warranty are in addition to any other rights and remedies of the parties provided by law or equity including without limitation actual damages and as applicable and awarded under the law to a prevailing party reasonable attorneys fees and costs 31 ASSIGNMENT OF ANTITRUST RIGHTS Contractor irrevocably assigns to a Participating Entity any claim for relief or cause of action which the Contractor now has or which may accrue to the Contractor in the future by reason of any violation of state or federal antitrust laws 15 U S C 1 15 or a Participating Entity s state antitrust provisions as now in effect and as may be amended from time to time in connection with any goods or services provided to the Contractor for the purpose of carrying out the Contractor s obligations under this Master Agreement or Participating Addendum including at a Participating Entity s option the right to control any such litigation on such claim for relief or cause of action Contractor shall require any subcontractors hired to perform any of Contractor s obligations under
112. ap Additionally supervising officers can animate the display of GPS location points of an enrollee s and can fast forward rewind speed up and or slow down the rate of display Page 130 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Supervising officers view GPS location points five types of maps all of which have state of the art graphics 1 map view a standard roadmap with street and landmark labels businesses schools etc 11 satellite view an aerial photograph 111 hybrid view an aerial photograph with street and landmark labels iv terrain view a standard topographic map and v Street View a panoramic street level image 5 35 System Software and Mapping b allow for zooming scaling from street level to statewide Supervising officers can zoom into and out of maps using the same mechanism in the commercial version of Google Maps They can zoom into a single city block or closer as well as zoom out to view the entire state multi state region or the U S 5 36 System Software and Mapping c allow for identification labeling of streets The Google Maps in VeriTracks display street names and landmarks in standard map and hybrid map versions 5 37 System Software and Mapping d display offender location information in a sequenced event and or at a specific date and time and VeriTracks allows supervising officers to view
113. aser that Contractor has destroyed all Confidential Information or 11 return all Confidential Information to Purchaser or 111 take whatever other steps Purchaser requires of Contractor to protect Purchaser s Confidential Information 9 0 GENERAL PROVISIONS 9 1 9 2 9 3 9 4 GOVERNING LAW VENUE This Contract shall be construed and interpreted in accordance with the laws of the State of Washington and the venue of any action brought hereunder shall be in the Superior Court for Thurston County SEVERABILITY If any provision of this Contract or any provision of any document incorporated by reference shall be held invalid such invalidity shall not affect the other provisions of this Contract that can be given effect without the invalid provision and to this end the provisions of this Contract are declared to be severable SURVIVORSHIP All transactions executed for Products and Services provided pursuant to the authority of this Contract shall be bound by all of the terms conditions Prices and Price discounts set forth herein notwithstanding the expiration of the initial term of this Contract or any extension thereof Further the terms conditions and warranties contained in this Contract that by their sense and context are intended to survive the completion of the performance cancellation or termination of this Contract shall so survive In addition the terms of the sections titled Overpayments to Contractor Contractor
114. ata and find solutions to resolve the issue while maintaining enrollee accountability and public safety Our Technicians also provide hints and tips for maximizing VeriTracks and its data The nature of the intensive support allows supervising officers to gain a greater comfort level with our system at a fast pace which is especially helpful when an Agency transitions from one vendor s system to another 7 4 Training Vendor shall provide initial on site training by experienced staff with thirty 30 days of start of Agency s contract unless an alternate training schedule is agreed upon Additional on site training via webinar shall be provided within 48 hours of request Ongoing training shall be provided as agreed mutually between vendor and agency STOP can easily provide initial training within 30 days of the contract start date and quite often can schedule and complete it in significantly less time The initial training course typically takes place on site and requires a 1 5 day commitment It covers all aspects of our monitoring system including how to install maintain and operate all monitoring equipment manage equipment inventory enroll unenroll enrollees create edit and review curfews understand notifications and reports generate reports configure hardware and software and troubleshoot The initial training course takes a hands on approach Trainees use the actual hardware BLUband and BLUhome and so
115. ate Preferred Optional Service Radio Frequency RF Random Scheduled Tracking Service Equipment Unit when in use 1 EA 0 00 For Product Bid Mfg ShadowTrack Technologies Inc Brand Model Voice Biometric Monitoring Service Unit when in use La EA 1 20 Voice Verification System Up to 5 calls per day Daily rate determined on a per customer basis Description Order Qty Unit Unit Price Preferred Optional Service Radio Frequency RF Mobile Drive By Receiver Equipment Unit 1 EA 1 00 For Product Bid Mfg Satellite Tracking of People Brand Model BLUscan Page 156 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Description Preferred Optional Service Radio Frequency RF Electronic Monitoring Service Optional Vendor Provided Offender Services Vendor may offer and provide Radio Frequency RE Monitoring Service on an optional basis for both juvenile and adult Participants to Agencies operating on a local or statewide basis Vendor shall provide staff to implement this program and may recoup the costs for their services directly from the Agency and or Participant Vendor s administrative fee to administer including invoicing services and provide an optional Offender Funded Program shall be an additional 4 00 per unit day Vendor shall provide staff to implement this program and may recover the costs for their services at a negotiated amount
116. ate an unlimited number of Location Requests throughout the life of the contract However BLUtag will only generate immediate Location Requests in active or hybrid monitoring mode STOP does not charge the Agency for any Location Requests We do not cap the number of Location Requests the Agency may use per day week month or year 4a 18 Equipment All devices must be capable of utilizing unlimited alternative location tracking using the cellular network in the absence of GPS at no additional costs BLUtag monitors and tracks the enrollee s current location and previous movements using GPS signals at all times However 1f BLUtag is unable to receive GPS signals for a designated period of time it activates Enhanced Secondary Location Technology ESLT an alternative location technology to monitor and track the enrollee s movements ESLT draws on a variety of data from BLUtag s cellular telephone service including strength of signal Some vendors offer devices incorporating cellular tower tracking technology using the position of cellular towers to estimate the enrollee s location This estimate however can be more than two miles in diameter ESLT determines the enrollee s location within a smaller and more specific area While ESLT is activated BLUtag continues its normal operations in all other respects It continues to transmit all monitoring data to VeriTracks via nationwide cellular telephone service There is no ad
117. ate monitoring protocol step or action they address Every communication to the Solutions Center has a corresponding ticket associated with it STOP maintains this information for at least seven years after the term of the contract ends It is available to the Agency upon request 2 17 Services The Vendor s Monitoring Center Service must provide VeriTracks immediately distributes automated event notifications immediate notification via text message or email 24 hours a day seven days a week to designated Agency staff when an alert notification is generated The Vendor s monitoring service shall include the capability to administer a phone call by a live staff person in the monitoring center in response to designated priority alert notifications at an additional fee to the assigned recipients 24 hours a day 365 days a year according to each recipient s preferred method of receipt email fax or text message For an additional fee our Solutions Center Technicians can contact the supervising officer and any other designated personnel by telephone in response to any or all notifications in accordance with the Agency s established monitoring protocols Page 104 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 18 Services The Vendor s Monitoring Center service must triage alerts including triaging and responding to alerts with direct contact t
118. ating Entities 3 Ensure that those who endeavor to utilize this Contract are authorized Purchasers Participating Entities under the terms and conditions of this Contract 4 Atno additional charge assist Purchasers Participating Entities in the following manner to make the most cost effective value based purchases including but not limited to a Visiting the Purchaser Participating Entities site and providing them with materials supplies equipment recommendations b Providing Purchasers Participating Entities with a detailed list of contract products and services including current contract pricing Page 7 of 159 2 6 2 7 2 8 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 The Contractor shall designate a customer service representative who will be responsible for addressing Purchaser Participating Entities issues including but not limited to a Logging requests for service ensuring equipment repairs are completed in a timely manner dispatching service technicians and processing warranty claim documentation b Providing Purchasers Participating Entities with regular and timely status updates in the event of an order or repair fulfillment delay 6 Acting as the lead and liaison between the Contractor and Purchaser Participating Entities in resolving warranty claims for Contract items purchased CHANGES Alterations to any of the terms conditions or requirements of this Cont
119. ator is activated The generator is available to power the maintaining continuous operations for a minimum of Solutions Center for 48 hours If power is not restored within 24 forty eight 48 hours in the event of failures of normal hours we can relocate its operations in less than 30 minutes and utility power If power is not restored a back up be operational within minutes of relocating monitoring center service is activated within 60 minutes 2 3 Facility The Vendor s Monitoring Center shall have ventilation Our Solutions Center and the Data Center housing VeriTracks and temperature controls adequate to ensure proper both have dedicated heating ventilation and air conditioning functions of the monitoring center hardware systems which ensures proper functioning of all monitoring hardware and software at all times The HVAC systems are continually monitored for optimal operation 2 4 Facility The Vendor s Monitoring Center s physical security The Solutions Center has multiple physical security features features at a minimum shall include closed circuit camera including a keypad based magnetic door lock system biometric system and limited access doorways Describe other hand geometry scanner a monitored security alarm system features to ensure physical security integrated with closed circuit security cameras and limited access doorways Only authorized STOP personnel can enter the Solutions Center 2 5 Facility The Vendor shall have a
120. ays from the date of receipt of the written Agreement compliance review report notating the deficiencies may result in determination of breach of contract and termination of services 9 6 Performance Measures The Vendor shall ensure that the below stated performance We understand and agree to ensure all aspects of our monitoring Requirements outcomes and level of achievement are met during the term of system achieve the following performance measures and outcomes the Contract throughout the term of the contract 9 7 Performance Measures a Ninety five percent 95 of all required reports We agree to submit 95 percent of all required reports in a timely Requirements shall be timely submitted manner 9 8 Performance Measures b Ninety percent 90 of training evaluation forms We agree 90 percent of our training course evaluation forms are Requirements completed on the Vendor s training sessions shall expected to reflect a score of satisfactory or better We will make indicate a score of satisfactory or better the needed modifications to our training curriculum and instruction to achieve the requirement 9 9 Performance Measures c Ninety percent 90 of officer s supervisors and We agree 90 percent of our evaluation forms completed by Requirements Manager evaluation forms completed on the supervising officers supervisors and managers on our hardware Vendor s hardware system software monitoring system software Monitoring Center services and
121. battery indicators to participant and the casing The components of the body attached device typically include the transmitter receiver battery attaching straps and clips and the casing Definitions Body attached The quality of being physically secured to a participant s body Body worn The quality of being fastened typically to an article of the participant s clothing CATEGORY 3 SATELLITE MONITORING AND REMOTE TRACKING SERVICE GLOBAL POSITIONING SYSTEM GPS Responses below apply to only one piece body attached device 1 0 SECTION A General Experience Requirements Item Function Description Describe how Vendor meets or exceeds specifications 1 1 General Experience The Vendor shall have been in business for a minimum of STOP was established in late 2004 and began providing three 3 consecutive years prior to proposal submittal government agencies with groundbreaking GPS monitoring equipment and services in 2005 We have more than eight consecutive years of experience providing GPS monitoring equipment and services exclusively for the purpose of monitoring and tracking enrollees in the criminal justice system For additional information on STOP and our experience developing implementing and operating electronic monitoring programs please refer to Additional Information on Bidder Information and Profile which we submit as per Section 5 1 of the solicitation For additional informati
122. be considered without supporting documentation sufficient to justify the requested increase Contractor shall provide a detailed breakdown of their costs upon request Contractors shall not make contract extensions contingent on price adjustments Documentation must be based on published indices such as the Producer Price Index and or the result of increases at the manufacturer s level incurred after contract commencement date The grant Page 10 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders of any price adjustment will be at the sole discretion of the MCC and if granted shall not produce a higher profit margin for the Contractor than that established by the original contract pricing The Contractor shall be notified in writing by the Contract Administrator of any price adjustment granted by the MCC and such price adjustment shall be set forth in a written amendment to the contract 4 0 CONTRACTOR QUALIFICATIONS AND REQUIREMENTS 4 1 4 2 4 3 4 4 ESTABLISHED BUSINESS Prior to commencing performance or prior to that time if required by the MCC law or regulation Contractor must be an established business firm with all required licenses fees bonding facilities equipment and trained personnel necessary to meet all requirements and perform the work as specified in the Solicitation Contractor shall maintain compliance with these requirements throughout the life of this contract
123. ble workers compensation occupational disease and occupational health and safety laws statutes and regulations to the full extent applicable and will maintain Employers Liability insurance with a limit of no less than 1 000 000 00 The State of Washington will not be held responsible in any way for claims filed by the Contractor or their employees for services performed under the terms of this Contract Commercial General Liability Insurance The Contractor shall at all times during the term of this Contract carry and maintain commercial general liability insurance and if necessary commercial umbrella insurance for bodily injury and property damage arising out of services provided under this Contract This insurance shall cover such claims as may be caused by any act omission or negligence of the Contractor or its officers agents representatives assigns or servants The insurance shall also cover bodily injury including disease illness and death and property damage arising out of the Contractor s premises operations independent Contractors products completed operations personal injury and advertising injury and contractual liability including the tort liability of another assumed in a business Contract and contain separation of insured s cross liability conditions Contractor waives all rights against the State of Washington for the recovery of damages to the extent they are covered by general liability or umbrella insura
124. bove outlined performance measures The performance measures and outcomes We provide performance Vendor shall provide quarterly performance plan reports to plan reports to the Agency s program manager on a quarterly the Agency Program Manager basis 9 13 Background Checks The Vendor shall conduct Criminal background checks for Prior to an offer of employment all candidates must pass a security purposes on all of its employees designated as GPS comprehensive background check including a criminal tracking and monitoring staff The results of the background background check and a drug screen If requested we provide the checks shall be available for review by the Agency The results of the background checks to the Agency The Agency has MCC Contract Administrator on behalf of the Agency has full the discretion to require us to disqualify prevent or remove any discretion to require the Vendor to disqualify prevent or employee from performing any work under this contract once the remove any of its staff from any work being performed under report of an unsatisfactory background check is received the Contract upon the report of an unsatisfactory background check 9 14 Background Checks The Vendor shall not offer employment to any individual or We do not offer employment to anyone or assign anyone to work assign any individual to work under this Contract who has under this contract who has not successfully passed a background not had a background ch
125. box straps and clips The equipment replacement cost is 250 00 4 Purposely left blank 5 Primary Contacts The primary contact individuals for this participating addendum are as follows or their named successors Lead State Name Robert Paulson Jr C P M Contract Administrator Address State of Washington Department of Enterprise Services Master Contracts amp Consulting PO Box 41411 Olympia WA 98504 1411 Telephone 360 407 9430 Fax 360 586 2426 H o aa E Mail robert paulson des wa gov PWC Contract No 14030AA7 PARTICIPATING ADDENDUM WSCA NASPO COOPERATIVE PURCHASING ORGANIZATION Electronic Monitoring of Offenders Administered by the State of Washington hereinafter Lead State MASTER AGREEMENT CONTRACT Washington Contract Number 00212 Name of Contractor Satellite Tracking of People LLC hereinafter Contractor And Name of participating state entity Prince William County Virginia hereinafter Participating State Entity Page 2 of 3 Contractor lt Name Sieg Utterback Chief Development Officer Address Satellite Tracking of People LLC 1212 North Post Oak Road Suite 100 _ Houston TX 77055 Telephone 832 553 9502 rae 832 553 9530 ae E Mail gutterback stopllc com Participating Entity Name Jeffrey L Reber Intensive Probation Officer Address Prince William County Juvenile C
126. c Caseload Review a listing of all active participant e Review an officer s entire caseload on one screen The names associated transmitter receiver serial numbers Enrollee Dashboard includes a list of all enrollees the the current real time status of the participant including assigned equipment status and most recent event the single most recent event that was reported on this participant 4 9 Monitoring Services d Report Analysis e g Officers shall be able to e Generate reports containing near real time data on a manual generate and review monitoring tracking reports on basis VeriTracks can generate and distribute reports on an screen and print hard copies where necessary automated basis It automatically stores all generated reports for future reference The Agency s program manager can also restrict access to management related reports Authorized Agency personnel can query reports as well as sort and filter the results by any field in the report including date They can view reports on screen print them and or download them in a variety of standard file formats including PDF Microsoft Excel and Microsoft Word 4 10 Monitoring Services e Terminate Participants e g Officers shall be able to e Enrollees can be unenrolled or terminated at any time the terminate monitoring tracking on any participant on their caseload officer logs into VeriTracks Page 63 of 159 Contract 00212 with Satellite Tracking
127. ce carrier or carriers licensed to conduct business in the Participating Entity s state and having a rating of A Class VII or better in the most recently published edition of Best s Reports Failure to buy and maintain the required insurance may result in this Master Agreement s termination or at a Participating Entity s option result in termination of its Participating Addendum Coverage shall be written on an occurrence basis The minimum acceptable limits shall be as indicated below with no deductible for each of the following categories Page 42 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders a Commercial General Liability covering the risks of bodily injury including death property damage and personal injury including coverage for contractual liability with a limit of not less than 1 million per occurrence 2 million general aggregate b Contractor must comply with any applicable State Workers Compensation or Employers Liability Insurance requirements Contractor shall pay premiums on all insurance policies Such policies shall also reference this Master Agreement and shall have a condition that they not be revoked by the insurer until thirty 30 calendar days after notice of intended revocation thereof shall have been given to Participating Entity by the Contractor Prior to commencement of the work Contractor shall provide to the Participating Entity a written endorsemen
128. cial discounts services or anything of economic value in conjunction with state business or contract activities Under RCW 43 19 1937 and the Ethics in Public Service Law Chapter 42 52 RCW state officers and employees are prohibited from receiving accepting taking or seeking gifts except as permitted by RCW 42 52 150 if the officer or employee participates in contractual matters relating to the purchase of goods or services IMMUNITY AND HOLD HARMLESS The following section applies to State of Washington Agencies and Purchasing Cooperative Members only To the fullest extent permitted by law Contractor shall indemnify defend and hold harmless State agencies of State and all officials agents and employees of State from and against all claims for injuries death or damage to property arising out of or resulting from the performance of the contract Contractor s obligation to indemnify defend and hold harmless includes any claim by Contractors agents employees representatives or any subcontractor or its employees Contractor expressly agrees to indemnify defend and hold harmless the State for any claim arising out of or incident to Contractor s or any subcontractor s performance or failure to perform the contract Contractor shall be required to indemnify defend and hold harmless the State only to the extent claim is caused in whole or in part by negligent acts or omissions of Contractor Contractor waives its
129. communicate to the Vendor s Software BLUtag communicates with VeriTracks via nationwide cellular System by common cellular carrier with the option of a secondary cellular carrier list cellular networks proposed telephone service provided by AT amp T and T Mobile It can also roam onto other cellular networks when such agreements exist Page 120 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4a 42 Equipment The device shall be waterproof and has been Independent laboratory tests confirm BLUtag is waterproof to a independently tested against the effects of continuous depth of 50 feet immersion in water 44 43 Equipment The device may be able to detect and record an alert BLUtag can notify the enrollee by emitting an audible tone feature to signal the offender by audible tone or vibration vibrating or both It has three LEDs on the face of the device method Describe your available features which can be used to supplement a notification to the enrollee 4a 44 Equipment The device shall be able to detect and record an alert BLUtag detects records and immediately reports case and strap feature with immediate tamper notification tampers to VeriTracks which immediately distributes the notifications to the assigned supervising officer s based on each recipient s preference of email fax or text message 44 45 Equipment The device or system sha
130. conconoononncononconosnconconcoacoronnosoonooso LO ADVERTISING o aa ei 18 RETENTION OF RECORDS iee ienie ccessseeensteiteocndvicontguesensedoateedadeaconueleidesdedesteersteiteededeicentedvsccesstesteersd olentodsverccdestredabestseredeisuacedesereses 18 PROPRIETARY OR CONFIDENTIAL INFORMATION cocoococccccconcnnnnanonnananennnnnnonnananenneneninnannnnanennnonnannnnnncnnonanonnananennncnnonnanonenancnnannanos 18 NON ENDORSEMENT AND PUBLICITY ties PROTECTION OF CONFIDENTIAL AND PERSONAL INFORMATION ooccocccccconcononnnconannnnnenanonnnnncnnnonncnanonnonanonncnancnnannnnnenancnnannanos 19 GOVERNING EA WIV ENUES darian escotes staan dc otenstnvet son cons stsicetayenss r e E india Deo tues seeks coo esa A EEE AAN AA NN SURVIVORSHIP A NN INDEPENDENT STATUS OF CONTRACTOR oes GIFES AND GRATUMIES reei e E Aa Ere EEIE eaa S E A E EI EA NEE Ea R ateiagsreses IMMUNITY AND HOLP MARM ESN a a a a e a O oeeokessdeuensvevecevsugigees Sorevaneraceveostaeet NO WAIVER OF SOVEREIGN IMMUNITY aa PERSONAL ABI Ci or R claves OOA EA O N a A NE O AAA S INSURANCE itccsessadescs ccncesersencescpsetevioonesdebeecgutescsosadeitoneyveecsert obstvyens obeotuedepevte T AREE PEE ESEE EE EA AAE TANEN E TESK EE TETEE EEEE SaS INDUSTRIAL INSURANCE COVERAGE os NON DISCRIMINATION a E A Oaa a A r OO R IRE Sins A donates EAE tess dt ETEN OSHAAND WISHA REQUIREMEN TS lt csc ccsscesccectsscssesesesetasssesesvesd enetesseensvsndsanensa E ER E EREE ENE EAE DIEE ENE E En i iTS
131. condary Accuracy depends but significantly narrows down the geographic area Pros VeriTracks uses a variety of data provided by the cell tower carrying BluTag s data transmission call including its signal strength which provides a much smaller area in which an individual can be NA GPS Accuracy 10 meters as verified by the Eh VAS BLUtag uses ESLT when itis unable to receive GPS signals ESLT is more effective at locating an enrollee than the traditional cellular location technology used by other vendors I BLUtag Battery and Memory BLUtag s rechargeable battery powers the device for at least 48 hours on a single charge the longest battery charge life for a GPS monitoring device receiving one location point per minute It has a life expectancy of at least 24 months of continuous use BLUtag s built in non volatile memory stores up to 10 days of data Because the memory is non volatile BLUtag does not lose any data even if it powers down due to battery depletion BLUtag Optional Monitoring Equipment BLUtag can be paired with BLUbox an optional home based monitoring accessory for an enrollee who lives in a geographic area with limited GPS reception BLUbox is placed in the enrollee s home When the enrollee enters BLUbox s RF signal range BLUtag sends an event notification to VeriTracks to confirm the enrollee s presence at home BLUtag can also be paired with BLUhome a
132. cy s VeriTracks database is coded to display data in the Mapping time zone in which the Agency resides 5 31 System Software and f assigned officer and Enrollees are automatically assigned to the supervising officer s Mapping caseload who completes the enrollment process If the supervising officer completing the enrollment is not the assigned officer he she can assign the enrollee to the correct officer s caseload If the Agency uses a backup or duty officer model there are fields identified as such in VeriTracks 5 32 System Software and g offender photo VeriTracks allows supervising officers to upload photos of every Mapping enrollee in his her caseload 5 33 System Software and The Vendor s mapping software utilized shall include but VeriTracks displays the current location and previous movements Mapping not be limited to the following tracks of one or more enrollees at the same on a map provided by Google Maps which has the same robust functionality as the commercial version 5 34 System Software and a Allow unlimited automatic access to the most up to VeriTracks uses maps provided by Google Maps to display the Mapping date maps available with state of the art graphics with aerial photography capabilities locations and movements of enrollees The map functions in the same manner as the commercial version of Google Maps Supervising officers can zoom in and out of the map and scroll across the m
133. d equipment in the Agency s inventory If the Agency needs information not currently available in the existing report our team of report writers can modify the report to include the needed information Once the Agency approves the layout and content the report is added to the list of available reports to the Agency s supervising officers and or program manager s 6 5 Notification Report The Vendor s system shall provide the Agency the ability The Notification Summary by Event Type Report already exists in to generate a report by date parameters sorted by location VeriTracks and it lists the number and type of event notifications site identifying the number and type of notifications during a specified date and time range If the Agency operates during specified time parameters such as with multiple offices the report can be sorted by office or any e Monday Friday 8 00 am 5 00 pm other criteria It includes totals for all event notifications all event e After hours notifications per location all event notifications per enrollee e Weekends percent of total per type of event and average number of event And indicating summary totals for notifications during the specified date and time range If the e total number of alerts per location site Agency needs information not currently included in the report our e percent of total per type of alert and average number team of report writers can modify the report to include the needed of alert no
134. d against claims damages or causes of action including reasonable attorneys fees and related costs for any death injury or damage to property arising from act s error s or omission s of the Contractor its employees or subcontractors or volunteers at any tier relating to the performance under the Master Agreement This section is not subject to any limitations of liability in this Master Agreement or in any other document executed in conjunction with this Master Agreement 12 INDEMNIFICATION INTELLECTUAL PROPERTY The Contractor shall defend indemnify and hold harmless WSCA NASPO the Lead State and Participating Entities along with their officers agencies and Page 41 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders employees as well as any person or entity for which they may be liable Indemnified Party from and against claims damages or causes of action including reasonable attorneys fees and related costs arising out of the claim that the Product or its use infringes Intellectual Property rights Intellectual Property Claim The Contractor s obligations under this section shall not extend to any combination of the Product with any other product system or method unless 1 the Product system or method is a provided by the Contractor or the Contractor s subsidiaries or affiliates b specified by the Contractor to work with the Product or c reasonably req
135. d as Tier 4 which is the highest standard for data center infrastructure according to the American National Standards Institute ANSD Telecommunications Industry Association TIA 942 Telecommunications Infrastructure Standard They are also certified by the Department of Defense Information Technology Security Certification and Accreditation Process DITSCAP and Statement on Auditing Standards SAS No 70 Service Organizations SAS 70 Type IL Page 154 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders APPENDIX E PRICE SHEETS Daily is defined as 12 00 AM to 11 59 59 PM Bid pricing shall be the not to exceed pricing on a per product service basis CATEGORY 1 RADIO FREQUENCY RF ELECTRONIC MONITORING Description Qty Unit Daily Rate Radio Frequency RF Continuous Signaling Electronic Monitoring Service Equipment Unit when in use 1 100 EA 1 50 Receiver Home Unit Landline Communication Connection 101 250 EA 1 45 Body Attached Ankle Bracelet transmitter 251 500 EA 1 50 Mfg Satellite Tracking of People 501 1 500 EA 1 50 Brand Model BLUband 1 501 3 000 EA 1 60 With Receiver Home Unit with Landline Connection Product Bid 3 001 EA 1 60 Mfg Satellite Tracking of People Brand Model BLUhome Landline Monitoring Service Unit when in use 1 100 EA 0 10 101 250 EA 0 10 251 500 EA 0 10 501 1 500 EA 0 10 1 501
136. data in its built in memory until a predetermined time or when the enrollee enters BLUhome s RF signal range BLUhome is an optional home based receiving unit that transmits monitoring data to VeriTracks using the landline digital telephone service in the enrollee s home 5 19 System Software and Mapping a establishing configurable inclusion and exclusion zones Supervising officers can create an unlimited number of date and time sensitive exclusion and inclusion zones for every enrollee in his her caseload Zones can be circular or polygonal in shape Additionally the Agency can create global zones which apply to all enrollees meeting the pre determined criteria Supervising officers can also customize global zones with date and time sensitivity to any given enrollee in his caseload 5 20 System Software and Mapping b collecting offender points at a minimum of once every 1 minute BLUtag receives one GPS location point every minute in all conditions and circumstances and transmits the data to VeriTracks Supervising officers can then view the one point perminute on a map when logged into VeriTracks 5 21 System Software and Mapping c communicating with the offender Supervising officers can initiate communication with enrollees when logged into VeriTracks They can have BLUtag emit an audible tone vibrate or both Enrollees can acknowledge the communication by pressing the button
137. days a year It is located in Houston Texas and staffed by knowledgeable and experienced STOP employees When the supervising officer needs help desk technical support he or she contacts the Solutions Center by email or toll free telephone or fax Solutions Center Technicians respond to all types of requests from answering technical questions to leading one on one mini training sessions They provide assistance with all aspects of our monitoring system including how to use all hardware and software understand monitoring data interpret maps notifications and reports determine the current location of enrollees and troubleshoot issues If necessary they use GoToMeeting to demonstrate specific tasks online The Solutions Center also provides completely customizable Monitoring Center services 24 hours a day 365 days a year Using the Monitoring Center widget Solutions Center Technicians receive event notifications for any or all events 24 hours a day 365 days a year or at designated days of the week and times of the day They investigate and respond to the corresponding events in accordance with the Agency s established monitoring protocols including confirming events closing the events once they have been investigated and resolved and or communicating with enrollees supervising officers and or any other designated personnel according to their preferred method of receipt telephone email fax page text message or any combination thereof
138. dd delete edit and or view data The Agency decides the type of user account for each user 5 4 System Software and Mapping The Vendor s system shall be supported by a database that allows for multiple data fields subject to final approval by the Agency Veri Tracks was created with multiple open fields for Agency s needing customized data fields Because each Agency has its own database in VeriTracks it can customize any field without impacting any other database Page 124 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 5 System Software and The Vendor s web based application shall provide the Supervising officers can view the current location and historical Mapping ability to efficiently stream aerial mapping data and movements tracks of one or more enrollees at the same time offender tracking points with minimal latency during on a map provided by Google Maps There is no delay in critical hours of operations and concurrency displaying enrollee movements on maps in VeriTracks even during periods of heavy user traffic 5 6 System Software and The Vendor s web based application shall be accessible VeriTracks is accessible 24 hours a day 365 days a year while Mapping twenty four 24 hours per day 365 days per year while operating at the highest levels of performance for displaying maintaining acceptable processi
139. ding one on one mini training sessions They provide assistance with all aspects of our monitoring system including how to use all hardware and software understand monitoring data interpret maps notifications and reports determine the current location of enrollees and troubleshoot issues If necessary they use GoToMeeting to demonstrate specific tasks online The Solutions Center also provides completely customizable Monitoring Center services 24 hours a day 365 days a year Using the Monitoring Center widget Solutions Center Technicians receive event notifications for any or all events 24 hours a day 365 days a year or at designated days of the week and times of the day They investigate and respond to the corresponding events in accordance with the Agency s established monitoring protocols including confirming events closing the events once they have been investigated and resolved and or communicating with enrollees supervising officers and or any other designated personnel according to their preferred method of receipt telephone email fax page text message or any combination thereof depending on the protocol The Monitoring Center widget in VeriTracks maintains a continuously updated list of all open events and the applicable protocols to investigate and respond to them in a standardized and systematic manner according to the Agency s established monitoring protocols The widget contains every step of every protocol for every
140. ditional cost for ESLT in any monitoring mode For additional information on ESLT including an illustration of its functionality please refer to Additional Information on Category 3 Satellite Monitoring and Remote Tracking Service GPS which we submit as per Section 4 17 of the solicitation 4a 19 Equipment Describe how the web based system reflects the alternative tracking verses GPS tracking and how the location indicators on the map differentiate between the two VeriTracks displays GPS location points as red dots and ESLT location points as green or purple squares While logged into VeriTracks the supervising officer can choose to display only GPS location points only ESLT location points or both 4a 20 Equipment The system shall have the capacity to convert a device between active and passive mode without removal from the Offender or requiring a change of equipment BLUtag operates in active passive or hybrid GPS monitoring mode It is not necessary to change out the device to transition from one monitoring mode to another Page 117 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4a 21 Equipment The device shall be small light and not restrictive and can BLUtag is an inconspicuous device measuring 4 33 x 2 08 x be attached to the offender in a manner that will not 1 25 and weighing approximately
141. dor s system shall be able to provide the Agency the ability to generate a current usage report indicating the actual number of daily service units used to date real time for the monthly period This report should be detailed to reflect offender name Agency number service type active and number of days utilized to date The Device Assignment Usage Report already exists in VeriTracks and it lists all assigned equipment during a specified date and time range including the following information for each device assigned enrollee name assigned enrollee ID number service type and number of days assigned to date If the Agency operates multiple offices the report can be sorted by office or any other criteria If the Agency needs information not currently included in the report our team of report writers can modify the report to include the needed information Once the Agency approves the layout and content the report is added to the list of available reports to the Agency s supervising officers and or program manager s Page 134 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 6 10 Daily Alert Summary The Vendor shall submit a daily report between the hours Every morning by 6 30 a m in the agency s local time zone Report of midnight and 6 00 a m for the previous day that VeriTracks automatically generates and emails a Daily Summary identifies e
142. dowTrack or the enrollee participant per day The actual number utilized post initiates the call The number of calls ShadowTrack makes or the award may vary per participant depending on the level of enrollee makes into the application is customizable depending on supervision required The unit day pricing for tracking the level of supervision the enrollee requires Our pricing for shall be inclusive of but not limited to all participant ShadowTrack includes the Internet based system enrollment tracking contacts data changes and enrollment unenrollment of enrollees and all related costs participant termination One 1 completed contact shall including long distance charges However the enrollee must have collectively include all of the following landline telephone service Pricing for each call above the standard rate of five calls per day is listed on our completed price sheet Each complete contact includes the following 10 8 Random Tracking a Any Vendor activity required generating a participant During enrollment the supervising officer creates the enrollee s alarm soliciting the participant to report calling schedule including the telephone number s to which ShadowTrack calls and those from which the enrollee calls and the time of scheduled calls and the number of random calls He or she can also establish a time when no calls occur In addition ShadowTrack can be programmed to require the enrollee to call back into the system a
143. e and describe how each is delivered to the Officer one of three modes Monitor Logging or Options In Monitor mode BLUscan scans for up to 16 BLUband devices at one time within its 300 foot scanning range When it recognizes a BLUband device it receives and displays but does not store monitoring data BLUscan prompts to the supervising officer on the device type and identification number date and time of last received data approximate distance to BLUscan and BLUband s status i e events BLUscan displays the following events BLUband case and strap tampers BLUband low battery If there are no open events BLUscan displays the message Status OK In Logging mode BLUscan receives displays and stores monitoring data on a continuous basis for up to 16 BLUband Page 87 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders devices at one time within its monitoring range The supervising officer can pause and resume logging at any time In Options mode the supervising officer adjusts the device s settings e g set time and contrast etc 11 7 Mobile Receiver The Mobile Receiver should be equipped with a 500 event BLUscan s built in non volatile memory stores up to 5 000 non volatile memory that will time and date stamp the last dateand time stamped events The supervising officer downloads 500 transmission signals The information shou
144. e Entity o Contractor Satellite Tracking of People LLC By i SY Gy AA A Leta An dif AS e ne Name Adam M Title Purchasing Division Chief Date g Ger 20 L3 Additional signatures as required by Participating State Entity PWC Contract No 14030AA7 State of Washington Department of Enterprise Services Contracts and Legal Division Master Contracts amp Consulting MCC Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders The State of Washington on behalf of the WSCA NASPO Cooperative Purchasing Organization Under the Authority of State of Washington Chapter 39 26 RCW formerly Chapter 43 19 RCW Page 1 of 159 1 0 1 1 1 2 1 3 1 4 1 5 1 6 2 0 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 2 9 2 10 2 11 2 12 3 0 3 1 3 2 3 3 3 4 3 5 4 0 4 1 4 2 4 3 4 4 4 5 4 6 5 0 5 1 5 2 53 5 4 5 5 5 6 5 7 5 8 6 0 6 1 6 2 6 3 6 4 6 5 6 6 7 0 7 1 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders TABLE OF CONTENTS CONTRACT SECO na CONTRACT SCOPE AND MODIFICATIONS RECITALES scicicescessesacctebestentestsvebbeigsneoesp ides ESTIMATED USAGE cece CONTRACT TERM ccccccsseedsesscosscertsonestveeccnsbes PUR
145. e Purchases made pursuant to authority granted or delegated under RCW 43 19 190 2 or 3 e Purchases authorized as an emergency purchase under RCW 43 19 200 2 or e Purchases made pursuant to other statutes granting the Agency authority to independently conduct purchases of materials supplies services or equipment Subcontractor A person or business that is or will be providing or performing an essential aspect of the Contract under the direction and responsibility of the Contractor and with the agreement of the MCC A provider of materials supplies services and or equipment Washington s The Vendor registration and Bidder notification system maintained by the Electronic Business Washington State Department of Enterprise Services located at Solution WEBS www ga wa gov webs Page 38 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders WSCA Western States Contracting Alliance APPENDIX B WSCA NASPO MASTER AGREEMENT STANDARD TERMS AND CONDITIONS 1 RESERVED 2 AMENDMENTS The terms of this contract shall not be waived altered modified supplemented or amended in any manner whatsoever without prior written approval of the WSCA NASPO Contract Administrator 3 ASSIGNMENT SUBCONTRACT Contractor shall not assign sell transfer subcontract or sublet rights or delegate responsibilities under this contract in whole or in part without the prior written approva
146. e and time and reports the event to VeriTracks If the enrollee tampers with BLUband STOP s ankle worn transceiver while outside of BLUhome s RF signal range BLUband records the tamper Once the enrollee enters BLUhome s RF signal range BLUband reports the tamper to BLUhome through its encrypted RF signal BLUhome immediately reports the event to VeriTracks 5 5 Alert Notifications d Tampering with the Receiver or any of its components If anyone in the enrollee s home tampers with BLUhome it immediately records the start and end date and time and reports the event to VeriTracks Tampering includes opening BLUhome s lid and unauthorized movement of the unit 5 6 Alert Notifications e Failure of the Receiver to report at pre determined times BLUhome reports into VeriTracks at pre determined time intervals as a confirmation of normal operations If BLUhome does not report into VeriTracks as programmed VeriTracks generates a message gap notification 5 7 Alert Notifications f Loss and or restoration of telecommunications BLUhome records and start and end date and time of any interruptions in telephone service Once service is restored BLUhome immediately reports the event to VeriTracks which then immediately generates a notification and sends it to the designated recipient s using their preferred method of email fax or text message 5 8 Alert Notifications g Loss
147. e form notes and information about any or all events telephone conversations actions taken results etc The free form notes are part of the enrollee s permanent electronic record Adding notes about an event is an easy process Simply click on the Add Notes button and a modal opens for the supervising officer and or Solutions Center Technician to input the information Click Save when the note is complete Supervising officers and or our Solutions Center Technicians can add subsequent information to any event even if the event is closed An additional tool available to agencies is the Monitoring Center widget in VeriTracks While our Solutions Center Technicians use it when providing Monitoring Center services supervising officers can also use it when managing events The benefit of routinely using this widget is it contains all of the protocols for every event risk level and or enrollee category The protocols include step by step actions supervising officer or Technician must follow to successfully close an event The actions are listed in the order to complete and include telephone scripts for talking to enrollees If the Agency adopts the use of the Monitoring Center widget there is a higher level of Agency wide consistency in managing events The addition of free form notes provides even greater context for actions taken conversations results and subsequent actions 5 12 System Software and Mapping The Vendor
148. e on at least an aggregate of 500 offenders around enrollees ankles to monitor the presence at designated through one or more contracts with State Federal or local locations During 2012 BLUband devices were used for more government agencies This experience must include at than 450 000 mandays representing an average daily population least six 6 months of active monitoring for the model of more than 1 200 enrollees STOP started as prime contractor for offered in response to this RFP The Vendor s experience the following contracts and continues in that role today The shall have been met with the vendor acting as the prime Georgia State Board of Pardons and Paroles began using contractor in providing all of the above service Identify BLUband in 2011 to place enrollees on house arrest Today the these agencies volumes and devices in your proposal agency supervises an average of 900 enrollees with BLUband The response Tennessee Department of Correction began supervising enrollees with BLUband a year earlier Its average daily population on BLUband stands at 50 enrollees In 2011 the Hanover County Court Services VA chose to use BLUband to supervise enrollees It has an average daily volume is approximately 10 enrollees The Howard County Community Corrections IN began using BLUband in 2008 Its average daily volume stands at 100 enrollees In 2008 The Williamson County Community Supervision and Corrections Department TX chose to use
149. e security features which prevent unauthorized individuals from accessing any information held by the Vendor Secure access to the system shall be maintained at all times The Data Centers housing VeriTracks and all of the Agency s enrollee information and monitoring data provide financial and military grade protection for their mission critical Internet operations They are secured against physical intrusion by a well known third party that secures some of the nation s most sensitive information Security officers guard both Centers 24 hours a days 365 days a year The Centers also have multiple physical security features including anonymous windowless exteriors Kevlar lined exterior walls that are bullet resistant security access control and alarm system integrated with closed circuit television interlocking mantrap doors and biometric hand geometry scanners Only authorized personnel can enter the Centers and their access is strictly monitored and recorded for future reference They have multiple protections from theft and physical damage Page 111 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 3 17 Security TheVendor must maintain security policies and procedures for its network security application security data transmission security data storage security and physical security While 1t is not necessary for the vendor to submit these documents with p
150. ecipients When an offender who is wearing a device without jamming and shielding detection engages in jamming or shielding the only notification the supervising officer receives is a no GPS event notification He or she has no information about the root cause With BLUtag he or she has intelligence about what the offender is actually doing i e jamming or shielding rather than what the device is not doing i e not receiving GPS signals As a result the supervising officer can take decisive action when he or she receives a jamming or shielding notification BLUtag Enhanced Secondary Location Technology ESLT BLUtag tracks the movements of enrollees using GPS signals at all times However if BLUtag is unable to receive GPS signals for a designated period of time it activates Enhanced Secondary Location Technology ESLT a backup location technology to track the enrollee s movements ESLT draws on a variety of cellular network data including strength of signal Some vendors offer devices incorporating cellular tower tracking technology which uses the position of cellular towers to estimate the enrollee s location This estimate however can be more than two miles in diameter ESLT determines the enrollee s location within a smaller and more specific area Page 146 of 159 Benefits of BLUtag the Original One Piece GPS Device e Detects and reports suspected incidents of GPS jamming and shielding using our pro
151. eck conducted and the findings of check If a candidate does not pass the background check an offer the background check have been determined to be of employment is not made satisfactory ee SECTION J Additional Vendor s Equipment and Services Item Function Description Describe how Vendor meets or exceeds specifications 10 1 The Vendor may offer additional Equipment and BLUtag can be paired with BLUbox an optional GPS monitoring Services The Vendor should provide list and include a summary of each additional piece of equipment to include one device or system devices description training manuals functionality service and optional pricing Services may be negotiated based on each user Agency s needs accessory for an enrollee who lives in a geographic area with limited GPS reception BLUbox is placed in the enrollee s home with an RF signal range of small 100 feet medium 200 feet or large 300 feet When the enrollee enters BLUbox s RF signal range BLUtag transmits an event notification to VeriTracks to confirm the enrollee s presence at home BLUtag can also be paired with BLUhome an optional homebased monitoring receiver unit for an enrollee who lives in an area with limited cellular telephone reception BLUhome is placed in the enrollee s home with a default RF signal range of small 100 feet medium 200 feet or large 300 feet or a custom RF signal range from five to 300 feet in approximately one fo
152. econdary schools to apply to all enrollees or specific categories of enrollees in the Agency s monitoring program Page 150 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Cae ie i LS pee BES DL w Ea E de e aed y JTP ATA A A jr Exclusion zones appear as red overlays EN e i ae Inclusion zones appear as green overlays VeriTracks Zone Schedules The supervising officer creates a customized zone schedule for every enrollee in his or her caseload When the supervising officer needs to make a one time change in an enrollee s schedule he or she simply inserts the exception into the schedule Once the exception passes VeriTracks automatically reverts to the standard schedule so enos irao osan irao osso ires onoo iraa seess s e o nono rr mo ann ome ao oe eno eee 2 weee ee tame eee ee toe aeon rene tare eee rume tre The supervising officer can view schedules by the week or month VeriTracks Event Notifications VeriTracks distributes automated event notifications to designated recipients according to their preferred schedule and method of receipt email fax page and or text message Subject Line BSTP From no reply stopllc com PID3346 Marty Morris 655 555 1212 16 40 11 30 10 Brian Moran PID Enrollee Enrollee s Phone Time Date Officer VeriTracks transmits event notifications by email fax page or text message The example above is an emai
153. efinitions Acceptance means a written notice from a purchasing entity to contractor advising Contractor that the Product has passed its Acceptance Testing Acceptance of a product for which acceptance testing is not required shall occur following the completion of delivery installation if required and a reasonable time for inspection of the product unless the Purchasing Entity provides a written notice of rejection to contractor Acceptance Testing means the process for ascertaining that the Product meets the standards set forth in the section titled Standard of Performance and Acceptance prior to Acceptance by the Purchasing Entity Contractor means the person or entity delivering Products or performing services under the terms and conditions set forth in this Master Agreement Intellectual Property means any and all patents copyrights service marks trademarks trade secrets trade names patentable inventions or other similar proprietary rights in tangible or intangible form and all rights title and interest therein Lead State means the State conducting this cooperative solicitation and centrally administering any resulting Master Agreement with the permission of the Signatory States Master Agreement means the underlying agreement executed by and between the Lead State as WSCA NASPO contract manager acting on behalf of WSCA NASPO and the Contractor as now or hereafter amended Order means any purchase ord
154. ense market transfer or otherwise dispose of give or disclose Confidential Information to third parties or use Confidential Information for any purposes whatsoever other than the performance of this Master Agreement to Participating Entity hereunder and to advise each of its employees and agents of their obligations to keep Confidential Information confidential Contractor shall use commercially reasonable efforts to assist Participating Entity in identifying and preventing any unauthorized use or disclosure of any Confidential Information Without limiting the generality of the foregoing Contractor shall advise Participating Entity immediately if Contractor learns or has reason to believe that any person who has had access to Confidential Information has violated or intends to violate the terms of this Master Agreement and Contractor shall at its expense cooperate with Participating Entity in seeking injunctive or other equitable relief in the name of Participating Entity or Contractor against any such person Except as directed by Participating Entity Contractor will not at any time during or after the term of this Master Agreement disclose directly or indirectly any Confidential Information to any person except in accordance with this Master Agreement and that upon termination of this Master Agreement or at Participating Entity s request Contractor shall turn over to Participating Entity all documents papers and other matter in Contractor s po
155. entation needed to verify Contract pricing compliance 3 Product damaged prior to acceptance will either be replaced or repaired in an expedited manner at Contractor s expense Alternatively at the Purchaser s option any possible damage to the product can be noted on the receiving report and the cost deducted from final payment The Contractor is responsible to verify delivery conditions requirements with the Purchaser prior to the delivery EQUIPMENT DEMONSTRATION During the term of the contract the Contractor may be requested by a Purchaser Participating Entity to provide an on site demonstration of the equipment and services available through this contract Such demonstration s shall be provided at no additional cost to the Purchaser Participating Entity at a mutually agreed upon date and location SHIPPING AND RISK OF LOSS Contractor shall ship all Products purchased pursuant to this Contract freight prepaid FOB Purchaser s specified destination The method of shipment shall be consistent with the nature of the Products and hazards of transportation Regardless of FOB point Contractor agrees to bear all risks Page 12 of 159 5 4 5 5 5 6 5 7 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders of loss damage or destruction of the Products ordered hereunder that occurs prior to delivery except loss or damage attributable to Purchaser s fault or negligence and such loss dam
156. enters are tested weekly regularly to ensure optimum operation if activated 2 19 Data Center The Vendor s system should provide for 100 VeriTracks operates concurrently in two geographically redundant redundancy to avoid unnecessarily excessive downtime due to hardware or software issues In the event of data disruption the secondary Data Center must be activated within 60 minutes of initial system failure Data Centers 24 hours a day 365 days a year which provides a continuous and live backup of all monitoring data at all times This architecture differs from a traditional hot standby backup system which creates backups at designated intervals The system s advantage is should the primary Data Center become inoperative disaster recovery begins automatically and immediately at the secondary one There is no chance our backup system will not start because it is always on Service is never degraded Page 53 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders The fully redundant systems and networks in both Data Centers keep data moving by quickly rerouting it to another path in the event of an outage The primary Center is located at one of the largest Internet exchange points in the world With more than 300 Internet and telephone carriers and every major domestic and international service provider as a customer the Center is a carrier hotel connecting t
157. er sales order or other document used by a Participating Entity to order the Products Participating Addendum means a bilateral agreement executed by a Contractor and a Participating Entity incorporating this Master Agreement and any other additional Participating Entity specific language or other requirements e g ordering procedures specific to the Participating Entity other terms and conditions Participating Entity means a state or other legal entity properly authorized by a state to enter into the Master Agreement or Participating Addendum or who is authorized to order under the Master Agreement or Participating Addendum Product Any equipment software including embedded software documentation or deliverable supplied or created by the Contractor pursuant to this Master Agreement WSCA NASPO is a cooperative group contracting consortium for state procurement officials representing departments institutions agencies and political subdivisions i e colleges school districts counties cities etc for all states and the District of Columbia WSCA NASPO is a cooperative purchasing arm of the National Association of State Procurement Officials NASPO Page 46 of 159 10 11 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders APPENDIX C CONTRACTOR INFORMATION AND PROFILE Company Name Satellite Tracking of People LLC Address 1212 North Post Oak Road Suite 100 City Houston Sta
158. er unforeseen factors dictate at the Contract Administrators sole discretion additional charges may be allowed VOLUME PROMOTIONAL DISCOUNTS Contract prices are the maximum or ceiling price Contractor can charge The Contractor may also offer volume and or promotional price discounts to Purchasers Participating Entities NEW PRODUCTS SERVICES A Contractor may propose a revision to its contract offerings to reflect technical product upgrades or other changed products and or services appropriate to the scope of the Contract These proposed new products services with associated pricing may be provided to the MCC Contract Administrator for approval Contract Administrator has the sole discretion to accept or reject such product service offerings and pricing New or changed products services proposed by Contractor must meet the requirements established in the original solicitation document or subsequent revisions If approved by MCC the new products services will be added to the Contract by written amendment PRICE ADJUSTMENTS At least one hundred twenty 120 calendar days before the end of the current term of this Contract and subsequent extension periods Contractor may propose purchase price and support service rate increases by written notice to the MCC s Contract Administrator Price adjustments may be taken into consideration by the MCC s Contract Administrator when determining whether to extend this Contract Price increases will not
159. es fax numbers or e mail addresses provided in this section For purposes of complying with any provision in this Contract or applicable law that requires a writing such communication when digitally signed with a Washington State Licensed Certificate shall be considered to be in writing or written to an extent no less than if it were in paper form To Contractor at To MCC at Satellite Tracking of People LLC State of Washington Department of Enterprise Services Master Contracts amp Consulting Attn Attn Steve Logan Chief Executive Officer Contract Administrator 1212 North Post Oak Road Suite 100 Mail Post Office Box 41411 Houston Texas 77055 Olympia Washington 98504 1411 Street 1500 Jefferson Street SE Olympia WA 98501 Phone 832 553 9501 Phone 360 407 9430 Fax 832 553 9530 Fax 360 586 2426 E mail slogan stopllc com E mail robert paulson des wa gov Notices shall be effective upon receipt or four 4 Business Days after mailing whichever is earlier The notice address as provided herein may be changed by written notice given as provided above Page 32 of 159 12 5 12 6 12 7 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders In the event that a subpoena or other legal process commenced by a third party in any way concerning the Equipment or Services provided pursuant to this Contract is served upon Contractor or MCC such party agrees to notif
160. es and or equipment delivered to and Accepted by the Purchaser prior to the effective date of Contract termination Neither the MCC nor the Purchaser shall have any other obligation whatsoever to the Contractor for such termination This Termination for Convenience clause may be invoked by the MCC when it is in the best interest of the State of Washington and or WSCA NASPO TERMINATION FOR WITHDRAWAL OF AUTHORITY In the event that the MCC and or Purchaser s authority to perform any of its duties is withdrawn reduced or limited in any way after the commencement of this Contract and prior to normal completion the MCC may terminate this Contract in whole or in part by thirty 30 calendar days written notice to Contractor TERMINATION FOR NON ALLOCATION OF FUNDS If funds are not allocated to Purchaser s to continue this Contract in any future period MCC may terminate this Contract by thirty 30 calendar days written notice to Contractor or work with Contractor to arrive at a mutually acceptable resolution of the situation Purchaser will not be obligated to pay any further charges for materials supplies services and or equipment including the net remainder of agreed to consecutive periodic payments remaining unpaid beyond the end of the then current period MCC and or Purchaser agrees to notify Contractor in writing of such non allocation at the earliest possible time No penalty shall accrue to the Purchaser in the event this section sha
161. ess our online library of training materials which includes topic specific videos demonstrating how to complete various tasks such as installing equipment 3 8 Monitoring Center Staff The Vendor shall ensure their staff is trained and certified to provide technical assistance to Agency staff and deal effectively with all issues regarding the Radio Frequency Electronic Monitoring When necessary the Vendor shall develop written operational procedures specific to the Agency s monitoring requirements for reference by their staff Solutions Center Technicians are knowledgeable experienced and STOP employees who have successfully completed training on all aspects of our RF monitoring system and our expectation for providing superior customer support By the time they are responding to Agency personnel inquiries our Technicians have completed 80 hours of initial training They receive at least 40 hours of continuing training each quarter and it covers refresher topics and new functionality and services STOP works in partnership with the Agency to develop and implement policies and procedures based on the Agency s monitoring protocols If the Agency uses our optional Monitoring Center services we incorporate the policies and procedures into the Monitoring Center widget in VeriTracks This allows our Solutions Center Technicians to respond to and investigate events in a standardized and systematic manner The Monitoring Ce
162. ether the Bidder can perform the contract within the time specified the quality of performance of previous contracts or services the previous and existing compliance by the Bidder with laws relating to the contract or services and such other information as may be secured having a bearing on the decision to award the contract A Bid or Proposal that meets all material terms of the Solicitation document Solicitation The process of notifying prospective Bidders that the MCC desires to receive competitive Bids or Proposals for furnishing specified materials supplies services and or equipment Also includes reference to the actual documents used for that process including the Invitation For Bids IFB or Request For Proposals RFP along with all attachments and exhibits thereto The State of Washington acting by and through the MCC Page 37 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders State Contract The written document memorializing the agreement between the successful Bidder and the MCC for materials supplies services and or equipment and or administered by the Master Contracts amp Consulting on behalf of the State of Washington State Contract does not include the following e Colleges and universities that choose to purchase under RCW 28B 10 029 e Purchases made in accordance with state purchasing policy under Washington Purchasing Manual Part 6 11 Best Buy Program
163. ettings and general distances of the available range adequate coverage at the enrollee s home SEHINE SOL YOUR proposed RE Sy stent There are also three available settings in VeriTracks to remotely set the range of the BLUhome 8 28 Receiver The Receiver shall perform internal diagnostics to With its internal diagnostics and tamper detection technology determine if it is operating properly These diagnostics BLUhome confirms its normal operations on a continuous basis shall be reported by the Receiver to the Monitoring Center and immediately detects records and reports issues to VeriTracks computer and displayed in the event history If no issues are reported it is functioning properly 8 29 Receiver The Receiver shall continually attempt to dial into the Whenever BLUhome attempts to call into and report monitoring Monitoring Center until it makes contact and downloads data or until power is disconnected or battery depleted data to VeriTracks the unit records the date and time of each attempt If the first call or report is not successful BLUhome continues calling into VeriTracks until it is completed successfully Page 79 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 30 Receiver A Leave Window count down timer exists within all RF BLUhome s default grace period or leave window is adjustable Receivers as a means of preventing false Lea
164. evice for at least 48 hours on a single charge minimum period of sixteen 16 hours a maximum under normal conditions while receiving one location point per capacity 100 charge in two 2 hours or less minute BLUtag s battery recharges from dead status to maximum capacity in less than two hours 4a 36 Equipment The battery powering the transmitter shall have a BLUtag s battery has a life expectancy of at least 24 months of guaranteed life cycle of not less than twelve 12 months continuous use We proactively monitor battery life and status in Each device shall be replaced at specific intervals to avoid all BLUtag devices When a device s battery reaches the end of its device failures due to loss of battery power life expectancy we replace the device 4a 37 Equipment The device shall be supplied with an electronic charger BLUtag comes with a charging coupler to recharge the battery unit that uses a wall outlet power alternating current with The charging coupler slips onto the bottom of BLUtag and other a charging cord of a minimum of 6 feet long end of the six foot cord plugs into a standard electrical outlet 4a 38 Equipment The device shall have internal diagnostics that can BLUtag continually checks its health and operations through its determine if it is operating properly and the ability to relay internal diagnostic electronics It immediately detects and reports the information to the Vendor s Monitoring Center any operational is
165. ey become and after successful field testing of the updated system available Whenever we enhance our hardware or software we allow the Agency to conduct tests in the field prior to implementation We also provide the Agency with release notes and or new functionality training approximately two weeks prior to implementation 8 10 Transmitter Device must not pose a safety hazard or unduly restrict the BLUband also does not pose a health or safety hazard to the activities of the participant Must be light weight small enrollee or anyone who comes into contact with him or her It does and water resistant not unduly restrict the enrollee s movements The enrollee can still take part in everyday activities including driving exercising and showering BLUband is compact and lightweight measuring 1 25 x 2 25 x 0 5 and weighs approximately 2 ounces 8 11 Transmitter The transmitter shall be encased in a water resistant case BLUband s case is made of industrial grade hypo allergenic that is corrosion resistant and impervious to chemical plastic The device functions reliably in normal to extreme solvents and detergents environmental and atmospheric conditions including significant variations in operating and stored temperature 10 to 140 degrees Fahrenheit and operating and stored humidity 10 to 100 percent humidity BLUband is waterproof to a depth of 50 feet It is resistant to chemical solvents corrosion detergents fire shock a
166. f Offenders 5 39 System Software and Mapping The Vendor s system shall enable the user to define a variety of zone types including but not limited to Inclusion Exclusion and Mobile Proximity Zones Zones within a Zone each with its own governing schedule time date based schedule Describe your web based capabilities to meet each of these requirements provide sample screen shots and describe the specific steps involved in configuring a zone with an accompanying schedule While logged into VeriTracks the supervising officer creates and assigns date and time sensitive exclusion and inclusion zones either directly on the map or by entering a specific address Zones are either circular or polygonal The latter can have up to 38 sides to match the size and shape of any geographical area Once the supervising officer creates a zone he or she can assign it to one or more enrollees with a customized schedule for each enrollee While viewing a zone on the map in VeriTracks the supervising officer moves it by dragging and dropping it onto the desired location or reshape and or resize it by dragging its edge until it is the desired size and shape Zone creation takes place most often either in the Address tab in the Enrollment widget It can also occur in the Zones tab in the Supervision widget Agencies create global zones that apply to enrollees meeting certain criteria or classifications They are included in the list of available zo
167. f the week time of the day type of event enrollee classification or risk level etc Our Technicians receive alert notifications for any or all events 24 hours a day 365 days a year or on designated days of the week and or at specific times of the day They respond to and investigate events based on the Agency s established monitoring protocols including how to confirm and close events and communicate with enrollees if Page 61 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders required and Agency designated personnel All of these protocols are stored in VeriTracks and easily accessed by each Technician providing Monitoring Center services 4 4 Monitoring Services Describe in detail your ability to provide closed loop notification notify with confirmation of Officer call back verification and escalating notification notify pause for call back verification escalate to notify next Officer contact pause continue and identify any all system automated capabilities versus manual staff steps required to deliver these types of advanced notification Describe system reporting and or web based capabilities to audit the notification steps taken for each alert Closed loop notifications can be managed through an automated email escalation notification tree or a Solutions Center Technician manually notifying the designated officer The automated method require
168. facility would be impacted by a disaster at the same time as the Houston office In addition our primary Solutions Center can also operate on a virtual basis by rerouting our toll free telephone and fax numbers with no disruption to service We can reroute our telephone and fax numbers immediately at any time Page 102 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 11 Services The Vendor s primary Monitoring Center shall be fully The dual purpose Solutions Center is continuously staffed and operational and staffed adequately to support the operational 24 hours a day 365 days a year Knowledgeable and operations of this Contract twenty four 24 hours a day experienced STOP employees staff provide help desk technical 365 days per year with highly skilled technicians that support and Monitoring Center services Each shift has a staffing have completed a minimum of 40 hours initial training and pattern to ensure adequate coverage for the volume of inbound ongoing annual training Staffing levels must meet the inquiries and Monitoring Center service events cevice Tang terme gency AGV Alee Our Technicians must successfully complete at least 80 hours of initial training before they begin their duties responding to customer requests for technical support or monitoring and responding to events for our customers Technicians must also successfully complete at least 40 hou
169. fews to the enrollee 8 23 Receiver The Receiver shall have FCC approval for home use BLUhome S5EBH0107A is certified by the Federal Proposals must include the FCC approval number Communications Commission 8 24 Receiver In the event of power disconnect or commercial outage the BLUhome has an internal rechargeable backup battery that powers receiver shall have a minimum of 48 hours internal auto recharging back up battery to support complete continued functionality including but not limited to detecting and reporting information the unit for approximately 72 hours in the event of an electrical service interruption While BLUhome receives power from the backup battery it continues its normal operation including detecting recording and reporting violations and other events as long as telephone service remains intact Page 78 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 25 Receiver System must offer a secure means for the Officer to BLUhome s radio frequency range can be adjusted while in the simply and rapidly perform a range test to confirm signal enrollee s home by entering the password secure menu on the coverage between the transmitter and receiver in the device After successfully entering the password the officer can participant s home Describe the steps involved for an enter the range adjustment setting within the BLUhome menu
170. ffic to allow for specific access into and out of each zone as necessary All network segments are protected by highly available and fully redundant firewalls Only HTTPS SCP SFTP SMTP and BLUhome traffic are allowed into the network All SMTP traffic is scanned and filtered prior to delivery to the appropriate mail server while SCP SFTP traffic is restricted by source address No traffic from the Internet is ever directly accessible to the zone where monitoring data are actually hosted Page 56 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 31 Security The Vendor shall maintain security policies and STOP maintains written policies and procedures for application procedures for its network security application security data storage data transmission network and physical security We data transmission security data storage security and provide these documents to the Agency when requested physical security While 1t is not necessary for the vendor to submit these documents with proposal they must be provided to any requesting agency post award 2 32 Security The Vendor shall provide secure transmission and storage VeriTracks is accessible only to authorized users through a of data and shall ensure that all data data transmissions Hypertext Transfer Protocol Secure HTTPS connection HTTPS and data storage is kept confidential 1s a combination of HTTP and the Secure
171. fills a specific function The layers are data collection and user monitoring services within ten horizontally scalable which means processing tasks are distributed 10 minutes after computer failure The Monitoring across multiple pieces of hardware with each piece performing the Center must have duplicate data storage devices with same function but handling only a part of the work As a result we automated fail over and automatic reestablishment of the can add hardware to each layer to increase capacity and duplicate databases upon replacement of the failed storage performance and improve redundancy We scale most layers N 2 device 1 e each layer has two pieces of equipment in addition to what a normal load requires This means a layer would not experience congestion until at least three pieces of hardware fail Each layer has multiple nodes 1 e individual pieces of hardware such as servers that comprise the system Each node has redundant disks network connections and power The data storage systems are also highly redundant They are configured as a Redundant Array of Independent Disks 6 RAID 6 3 13 Data Storage Upon request from the Agency the Vendor must provide STOP complies with all requests from the Agency including the most up to date complete copy of the System database providing a comprehensive copy of the Agency s database using including historical data the data dictionary file layouts the most current data available
172. for Electronic Monitoring of Offenders For additional identity verification and security ShadowTrack has an automated interview feature that calls the enrollee and solicits his her answers to a series of customizable questions Afterwards 1t emails an electronic case file to the supervising officer with all questions and answers and room for additional case notes 10 4 Random Tracking b Confirming the location phone number of the b ShadowTrack uses Caller ID to confirm the enrollee s participant unit telephone number For additional location confirmation and security the system has an automated feature that asks the enrollee to call back into the system after the initial call 10 5 Random Tracking c Verifying the time of the random schedule event c ShadowTrack date and time stamps and digitally records all voice verification events Recordings can be replayed at any time 10 6 Random Tracking d Performing both random and scheduled contacts at d ShadowTrack confirms an enrollee is at a required or predetermined locations and times preapproved location using voice biometrics technology The system is programmable to confirm an enrollee s location on a random scheduled and or on demand basis 10 7 Random Tracking The average number of tracking contacts for both ShadowTrack can confirm the location of an enrollee five times Random and Scheduled shall be five 5 contacts per per day regardless of whether Sha
173. fter successful voice verification 10 9 Random Tracking b Participant s response to the alarm to confirm ShadowTrack works in two ways a the system calls the enrollee compliance at the designated location either at a specified time or on a random basis during a designated block of time and verifies the enrollee s identity when he or she answers the call and b the enrollee calls into the system using a toll free number from a preapproved Page 84 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders telephone number and it verifies his her identity ShadowTrack date and time stamps and digitally records all voice verification events Recordings can be replayed at any time 10 10 Random Tracking c The exchange of tracking information including ShadowTrack receives stores and distributes current and historical enrollment data changes monitoring tracking reports voice verification data The system is accessible 24 hours a day and terminations between the Officers and the 365 days a year using any computer with a high speed Internet Vendors Monitoring Center shall occur via secure connection Only authorized Agency personnel can access the real time access by using Agency s existing application through a secure real time Internet connection computer internet access ShadowTrack automatically transmits alert notifications to the supervising officer vi
174. ftware VeriTracks to build confidence with our monitoring system We can provide on site training for any class size however most classes have 15 trainees or less to allow for more one on one interaction between the trainer and trainees On site class size is limited by the size of the room and the number of computers the Agency can provide Several months after the initial training course we conduct a checkup to ensure all authorized Agency personnel understand our system and are able to use it effectively and efficiently If necessary we provide refresher training at this time We also provide follow up training at any time throughout the term of the contract We also provide Proactive Customer Assistance during the first 120 contract days or after the program launches should there be a delay in the launch to the Agency Our Tier II Solutions Center Technicians review each supervising officer s Daily Summary Page 72 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Technicians review each supervising officer s Daily Summary Report and looks for recurring events or trends in events They work on an individual basis with each supervising officer to address the issues and develop solutions to maintain enrollee accountability and public safety Whenever we enhance our hardware or software we distribute release notes Depending on the type of functionality we also provide
175. g to bankruptcy insolvency or reorganization or relief from creditors and or debtors that endangers the Contractor s proper performance hereunder 5 Appointment of any receiver trustee or similar official for Contractor or any of the Contractor s property and such appointment endangers the Contractor s proper performance hereunder 6 A determination that the Contractor is in violation of federal state or local laws or regulations and that such determination renders the Contractor unable to perform any aspect of the Contract 11 2 OPPORTUNITY TO CURE 11 3 In the event that Contractor fails to perform a contractual requirement or materially breaches any term or condition the MCC may issue a written cure notice The Contractor may have a period of time in which to cure The MCC is not required to allow the Contractor to cure defects if the opportunity for cure is not feasible as determined solely within the discretion of the MCC Time allowed for cure shall not diminish or eliminate Contractor s liability for liquidated or other damages or otherwise affects any other remedies available against Contractor under the Contract or by law If the breach remains after Contractor has been provided the opportunity to cure the MCC may do any one or more of the following 1 Exercise any remedy provided by law Terminate this Contract and any related Contracts or portions thereof Procure replacements and impose damages as set forth el
176. gency including shipping and equipment which allows the Agency to return any piece of handling costs for both delivery and return equipment at any time for any reason Should any piece of equipment require repair or replacement authorized Agency personnel retrieves the piece of equipment exchanges it with a replacement from the Agency s onsite inventory of equipment and return the original unit to our manufacturing center When the Agency needs to replenish its inventory it places an order with our Solutions Center via email or toll free telephone or fax We process and ship the order within 24 hours of receipt Monday through Friday excluding holidays between the hours of 8 a m and 3 p m Central Time We absorb all maintenance repair and replacement costs as well as all shipping costs to and from the Agency 7 5 Lost Damaged Stolen At no additional cost the Vendor shall supply When a piece of equipment is lost stolen or damaged by an replacements for lost stolen and damaged equipment up to five percent 5 per year of the Agency s active units systems The Vendor shall have three 3 working days to replenish requested stock All units shall be maintained at the Agency s office for use as immediate replacements when needed Vendor must detail within their Price Sheet the per component replacement cost for each component of every proposed equipment model enrollee and is unrecoverable the supervising officer logs into
177. gnal noise that can cause false enters and leaves e BLUhome has a rechargeable backup battery that provides power for approximately 72 hours in the event of an electrical service interruption Page 92 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders e BLUhome also has a built in non volatile memory that stores at least 10 days of monitoring data in the event of a telephone service interruption or loss of communication with VeriTracks e When service is restored it immediately transmits all data in memory including an event notification with the interruption s start and end dates and times to VeriTracks e BLUhome detects records and immediately reports unauthorized movement and lid e opening BLUhome s receiver continuously searched the RF signal for the clearest channel which minimizes false enters and leaves VeriTracks Cloud Based Monitoring Application VeriTracks is our secure and reliable cloud based monitoring application which receives stores and distributes date and time stamped monitoring data from BLUhome on a continuous basis via the landline telephone service in the enrollee s home or nationwide cellular telephone service It is accessible 24 hours a day 365 days a year to authorized Agency personnel from any computer with a high speed Internet connection aa Treated Sc My Account f AbOUt Hele wisi VERITRACKS x gt agency Collede Agency
178. h in the Solicitation prior to Acceptance by the Purchaser Includes State of Washington institutions the offices of the elective state officers the Supreme Court the court of appeals the administrative and other departments of state government and the offices of all appointive officers of the state In addition colleges community colleges and universities who choose to participate in State Contract s are included Agency does not include the legislature The result of a competitive Solicitation that requires that a Contract be executed with a single Bidder for delivery of goods and or services In the event that suppliers are unable to deliver the entirety of the goods and or services required no Contract is executed No partial fulfillment opportunities are available as a result of the Solicitation A method of award resulting from a competitive Solicitation by which the MCC will award the resulting Contract to a single Bidder Also a designation the Bidder may use in its Bid or Response to indicate its offer is contingent upon full award and it will not accept a partial award A substitute offer of materials supplies services and or equipment that is not at least a functional Equal in features performance and use and which materially deviates from one or more of the specifications in a competitive Solicitation A change to a legal document For the purposes of a Solicitation document an amendment shall be a unilateral change is
179. has been accepted by the Purchaser Participating Entity If an adjustment in payment is necessary due to damage or dispute any prompt payment discount period shall commence on the date final approval for payment is authorized Under Chapter 39 76 RCW if Purchaser fails to make timely payment s Contractor may invoice for 1 per month on the amount overdue or a minimum of 1 00 Payment will not be considered late if a check or warrant is mailed within the time specified If no terms are specified net 30 days will automatically apply Payment s made in accordance with Contract terms shall fully compensate the Contractor for all risk loss damages or expense of whatever nature and acceptance of payment shall constitute a waiver of all claims submitted by Contractor If the Purchaser Participating Entity fails to make timely payment s or issuance of credit memos the Contractor may impose a 1 per month on the amount overdue Payment for materials supplies and or equipment received and for services rendered shall be made by Purchaser Participating Entity and be redeemable in U S dollars Unless otherwise specified the Purchaser s Participating Entity s sole responsibility shall be to issue this payment Any bank or transaction fees or similar costs associated with currency exchange procedures or the use of purchasing credit cards shall be fully assumed by the Contractor TAXES FEES AND LICENSES Taxes Where required by statute or regu
180. he Agency to establish distinct levels of security on a participant by participant basis VeriTracks offers extensive flexibility and customization with event notifications VeriTracks can send notifications to one more supervising officers or other designated recipients based on enrollee classification risk level event type and or day of the week Notifications are sent based on the recipient s preference of email fax or text message and must comply with the Agency s protocols Page 68 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 6 0 SECTION F Reports Ttem Function Description Describe how Vendor passes meets or exceeds 6 1 Reports Please provide a list of typical detailed reports the Vendor provides to current or previous customers VeriTracks robust reporting capability meets and exceeds our customer s need for statistical information and documentation of evidence based practices with more than 240 reports all of which contain near real time data Filtering reports can narrow the results to fulfill specific types of reporting needs such as all equipment assigned to an enrollee all equipment assigned to a particular office or region status of equipment etc All reports can reflect Agency wide data or data from a single office or supervising officer The typical reports include Agency Inventory Equipment Usage Equipment History
181. hereof for a period of not more than thirty 30 calendar days per event by written notice from the Contract Administrator to the Contractor s Representative Contractor shall Page 25 of 159 10 3 10 4 10 5 10 6 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders resume performance on the next business day following the 30 day of suspension unless an earlier resumption date is specified in the notice of suspension If no resumption date was specified in the notice of suspension the Contractor can be demanded and required to resume performance within the 30 day suspension period by the Contract Administrator providing the Contractor s Representative with written notice of such demand FORCE MAJEURE The term force majeure means an occurrence that causes a delay that is beyond the control of the party affected and could not have been avoided by exercising reasonable diligence Force majeure shall include acts of God war riots strikes fire floods epidemics or other similar occurrences Exceptions Except for payment of sums due neither party shall be liable to the other or deemed in breach under this Contract if and to the extent that such party s performance of this Contract is prevented by reason of force majeure Notification If either party is delayed by force majeure said party shall provide written notification within forty eight 48 hours The notification shall provide ev
182. hich is staffed with and explanation to Agency staff regarding the maintenance use and care of the radio frequency EM monitoring system equipment highly qualified and experienced professional trainers who are STOP employees Our trainers are responsible for leading effective training courses to all of our customers Training is critical component to the success of the Agency s monitoring program Consequently we work in close partnership with the Agency to develop and implement training courses for authorized Agency personnel We provide on site and online training courses including initial refresher follow up and new functionality Initial Page 70 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders training is a hands on experience where trainees use the actual hardware and software that will monitor enrollees Trainees learn about installing removing equipment caring for the equipment understanding the monitoring data and reports generated by our system and troubleshooting We provide all training and training materials The only items we do not provide are a training room and a computer with a high speed Internet connection for each trainee 7 2 Account Management The Vendor shall provide an Inventory Control Plan Reports subject to Agency approval to maintain accurate inventory of both active and spare equipment While it is not necessary for the vend
183. hould be able to Solutions Center Technicians can complete enrollments and enroll or deactivate GPS tracking services for an offender unenrollments as well as assign and un assign equipment when within 30 minutes after receipt of request by fax requested by a supervising officer Requests for help come through telephone or e mail notification from an the Officer email and toll free telephone and fax numbers After verifying the supervising officer s identity Solution Center Technicians respond to the inquiry within 30 minutes after receiving the request 2 16 Services The Vendor s Monitoring Center Service must maintain All inbound and outbound telephone calls emails faxes and text accurate and concise historical logs of all telephone text messages into and out of the Solutions Center are accurately message emails and fax calls attempted and completed recorded and maintained Our telephone system records the date including date time and the associated incident The time and number called or received This information is also Vendor shall make these logs available to the Agency stored in VeriTracks and is associated with each step in the upon request appropriate monitoring protocol step or ticket Faxes received at the Solutions Center are also logged into the appropriate monitoring protocol step or ticket in VeriTracks and digitally scanned and stored for reference Every email received by the Solutions Center is attached to the appropri
184. i LO Main Map 5 The Listing tab in the Monitoring Center widget displays a list of open and confirmed events with the enrollee s name event duration status and current step L Inr Aht Hol VERITRACKS E S y n Apun lt lt covuty Probation We General x O Oroimen Mg Supervision N Maintenance M A Monitoring Monitoring List 2 A tnrolloo Sawtit d VIVIANA f Listing Protocol Statue fy Events Profile Addresses Assignments Zones Next Refresh 20 sec A erom Steps Details Step Protocol Date Into a 1 Request Postion an 10 25 2010 00 00 19 INCLUSION ALARM START L38074_DE LA ROSA_MOME Invesbyete sua and document findings 10 24 2010 08 10 33 MONITORED EVENT LOCKED 3 10 29 2010 00 10 30 SF STEP 1 COMPLETED 10 29 2010 00 14 40 wi ENROLLEE 18 GOING EAST ON CHAPMAN AVE CL 10 25 2010 00 21 57 ul ENROLLEE IS GOING SOUTH ON DALE ST Cr y Add New Note E Email To Agent D Task For Agen Cisac Text 4 Ly Montored Event Report Y e LI Main Map The Protocol tab in the Monitoring Center widget displays a detailed list of instructions The technician must click the checkbox to complete the step ShadowTrack Voice Verification System ShadowTrack is a voice verification system which uses voice biometrics to verify the enrollee s identity and caller identification to confirm the enrollee s presence at a designated location on a random scheduled and or on demand basis The system works
185. icipating Entities may also require an administrative fee and it will be incorporated into the Participating Entity s Participating Addendum Participating Entity Administrative Fees may or may not be added to the price of contract products services as determined between themselves CONTRACT ADMINISTRATION FEE FOR STATE OF WASHINGTON SALES Contractor shall pay the Department of Enterprise Services DES a fee Washington Management Fee equal to 0 74 of the total invoice price less any taxes returns credits or adjustments of all sales Total Net Sales made to Purchasers Participating Entities located within the state of Washington under this Contract Contractor shall hold the Management Fee in trust for DES until such fees are remitted to DES The Washington Management Fee will be included in Contractor s pricing as set forth in the Contract including all amendments and will not be included as a separate line item on any invoice submitted to a Washington Purchasers Participating Entities Page 8 of 159 2 9 2 10 2 11 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders DES may at its sole discretion increase decrease or eliminate the Washington Management Fee upon thirty 30 days written notice to Contractor Any decrease to or elimination of the Washington Management Fee shall be reflected in Contract pricing commensurate with the adjustment DES reserves the right to
186. idence of the force majeure to the satisfaction of the other party Such delay shall cease as soon as practicable and written notification of same shall likewise be provided So far as consistent with the Rights Reserved below the time of completion shall be extended by Contract amendment for a period of time equal to the time that the results or effects of such delay prevented the delayed party from performing in accordance with this Contract Rights Reserved The MCC reserves the right to authorize an amendment to this Contract terminate the Contract and or purchase materials supplies equipment and or services from the best available source during the time of force majeure and Contractor shall have no recourse against the Purchaser or Participating Entity ALTERNATIVE DISPUTE RESOLUTION FEES AND COSTS In the event that the parties engage in arbitration mediation or any other alternative dispute resolution forum to resolve a dispute in lieu of litigation both parties shall share equally in the cost of the alternative dispute resolution method including cost of mediator or arbitrator In addition each party shall be responsible for its own attorneys fees incurred as a result of the alternative dispute resolution method NON EXCLUSIVE REMEDIES The remedies provided for in this Contract shall not be exclusive but are in addition to all other remedies available under law LIMITATION OF LIABILITY The parties agree that neither Contr
187. in one of two ways a ShadowTrack calls the enrollee at the designated location and verifies the enrollee s identity when he or she answers the call or b the enrollee calls into the system via toll free number from a pre approved telephone number and it verifies his her identity ShadowTrack uses voice biometrics to verify the enrollee s identity During enrollment the enrollee provides a baseline recording of his or her voice and the system compares all voice verifications to this baseline The system is effective because every voice has a unique sound based on a combination of features including the size and shape of the enrollee s vocal chords larynx mouth tongue and lips Page 96 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders t shadowtrac C o Ee Members U Create User nea 0 4 Rapon G Create Enrollee Report 12 07 03 12 00 AM to 2013 01 16 08 42 AM Central rents 12 Showing BETWEEN_ENROLLEE_COMPLIANCE NO_FILTER Enroliment Success plus Voice Autrenticared cu Non Compliant 0 1 Inbound a Compliance Mode Calis Paced 4 Interview 012 11 03 11 00 PM 7 0 10 59 PM Non Compliant 1 1 In Outbound 0 8 Answered o Compliance 22605 Calls Paced 1 0 Followup Answers Y in s 012 10 27 11 00 PM to 2012 1 o Non Compliant 0 1 InjOutbound 0 8 Answered Compliance 422595 Calls Paced 1 Fe A 0 Followup Answers ShadowTrack is a voice verification system that works on a
188. include site visits and assistance with implementation of new phases of electronic monitoring program STOP assigns a dedicated account manager to every agency The account manager is the primary contact for the Agency In addition to an account manager we assemble an account management team to handle various aspects of the relationship This team includes our Training Director Product Support Director and Chief Development Officer The account manager is the anchor of the team and coordinates the work of all the other team members The account manager also has ready access to all STOP resources including trainers help desk technical support hardware and software engineers and executive management and can draw on any of them as needed In addition to this support for customers we also provide Proactive Customer Assistance to each Agency This intensive customer support occurs during the first 120 contract days or after the program launches if there is delay in launching Our Tier II Page 71 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders the program launches if there is delay in launching Our Tier II Solutions Center Technicians remotely shadow every officer s caseload by reviewing the Daily Summary Report If a Technician notices a recurring event or a trend with certain events he she works with the designated supervising officer on an individual basis to review the d
189. ing and operating electronic monitoring programs please refer to Additional Information on Bidder Information and Profile which we submit as per Section 5 1 of the solicitation For additional information on our BLUband and BLUhome including screenshots please refer to Additional Information on Category 1 Radio Frequency RF Continuous Signaling Electronic Monitoring Service which we submit as per Section 4 17 of the solicitation 1 2 Vendor Requirements Vendor must be capable of performing expert On Site Service and be capable of dispatching expert technicians to the field in the event electronic diagnosis or replacement of component problems are encountered While the overwhelming majority of technical support inquiries received by STOP s Solutions Center are successfully resolved and closed without on site intervention STOP dispatches on site technical support personnel within 24 hours of either receiving the request or the inability to resolve the issue through traditional telephonic support STOP has a team of account managers who are strategically located throughout the United States to quickly address issues that may arise Page 48 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 1 3 Vendor Requirements The proposed monitoring device must have been installed Since 2006 BLUband has been in continuous use and installed and in us
190. intains and updates operational policies and procedures manuals and disaster recovery plans for the Monitoring for all Solutions Center staff members We also maintain and Center s all locations All revisions updates by the update a comprehensive disaster recovery plan for the Solutions Vendor to such manuals shall be forwarded to the Agency Center at both primary and backup locations When requested we as they occur The Agency will review such manuals and provide these documents to an agency with whom we are plans to ensure the integrity of the electronic monitoring contracting When we revise and or update these documents we system is maintained While it is not necessary for the provide them to the Agency for review vendor to submit these documents with proposal they must be provided to any requesting agency post award 2 10 Facility The system will synchronize with daylight savings VeriTracks synchronizes its time with the Internet Time Service time ITS of the National Institute of Standards and Technology NIST ITS automatically adjusts for Daylight Saving Time 2 11 Facility The Vendor s Monitoring Center should have a If a disaster occurs and impacts our Solutions Center and power permanently installed and functioning emergency backup cannot be restored within a timely manner our diesel powered power source independent of its main power source generator is activated The generator is available to power the capable of maintaini
191. iolations alerts VeriTracks immediately distributes notifications in near real time to the designated recipient s VeriTracks also generates a Daily Summary Report and emails it to every supervising officer by 6 30 a m for the Agency s time zone The report lists all of the events an enrollee had during the previous 36 hours and the status of each confirmed or closed 5 2 Alert Notifications a Non compliance with pre determined curfews e Ifan enrollee enters his her home late or departs early BLUhome immediately detects records and reports the event to VeriTracks which then distributes the notification to the designated officer s using email fax or text message whichever is the recipient s preference Page 65 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 3 Alert Notifications b Participant entry and exit at unauthorized times e If an enrollee enters his her home late or departs early BLUhome immediately detects records and reports the event to VeriTracks which then distributes the notification to the designated officer s using email fax or text message whichever is the recipient s preference 5 4 Alert Notifications c Tampering with the transmitter or any of its components If the enrollee tampers with BLUband while inside BLUhome s RF signal range BLUhome immediately detects the activity and records the start and end dat
192. ipt of materials or equipment by the Purchaser All materials or equipment provided shall be new and unused or like new with no blemishes or defects of the latest model or design and of recent manufacture In the event of conflict between Contract terms and conditions and Contractor s submitted warranty the Contract terms and conditions shall prevail except to afford the Purchaser Participating Entity maximum benefits the MCC may avail itself of the Contractor s warranty if deemed more beneficial to the Purchaser Participating Entity WARRANTIES Contractor warrants that all materials supplies services and or equipment provided under this Contract shall be fit for the purpose s for which intended for merchantability and shall conform to the requirements and specifications herein Acceptance of any materials supplies service and or equipment and inspection incidental thereto by the Purchaser shall not alter or affect the obligations of the Contractor or the rights of the Purchaser The Contractor warrants for a period of one year s from the date of Acceptance that a the Product performs according to all specific claims that the Contractor made in its response to the solicitation b the Product is suitable for the ordinary purposes for which such Product is used c the Product is suitable for any special purposes identified in the solicitation or for which the Participating Entity has relied on the Contractor s skill or judg
193. ist of information that is exempt from disclosure to the public or other unauthorized persons under either Chapter 42 17 RCW or other state or federal statutes Confidential Information Confidential Information includes but is not limited to names addresses Social Security numbers e mail addresses telephone numbers financial profiles credit card information driver s license numbers medical data law enforcement records agency source code or object code agency security data or information identifiable to an individual that relates to any of these types of information Contractor agrees to hold Confidential Information in strictest confidence and not to make use of Confidential Information for any purpose other than the performance of this Contract to release it only to authorized employees or Subcontractors requiring such information for the purposes of carrying out this Contract and not to release divulge publish transfer sell disclose or otherwise make the information known to any other party without Purchaser s express written consent or as provided by law Contractor agrees to release such information or material only to employees or Subcontractors who have signed a nondisclosure agreement the terms of which have been previously approved by Purchaser Contractor agrees to implement physical electronic and managerial safeguards to prevent unauthorized access to Confidential Information Personal information includi
194. k help desk technical support training and account management services All GSM cellular services are provided by STOP 4a 7 Equipment All equipment and systems furnished shall be standard STOP proposes only its standard equipment offered to all of our products supplied by the Vendor shall be in proper customers As original equipment manufacturer we control all working order clean and free from defects of features aspects of manufacturing and quality assurance for the proposed affecting appearance serviceability or the safety of the equipment Before we ship equipment each device must pass offender in normal intended use rigorous and comprehensive testing to ensure its functionality and reliability We certify all proposed equipment is in proper working order clean and free from defects of features affecting appearance serviceability or the safety of the enrollee in normal intended use 4a 8 Equipment The Vendor shall provide only equipment that meets the BLUtag has successfully passed extensive testing of its highest levels of ruggedness durability and performance available when considering the following operating temperature stored temperature range temperature cycling shock and vibration water resistance or waterproofing operating humidity range stored humidity range and tamper resistance ruggedness durability and performance Independent laboratory tests confirm BLUtag functions reliably in normal to extreme environme
195. k to configure the enrollee s calling schedule unless a change in the enrollee s schedule is needed The supervising officer can also establish a block of time when no calls occur such as between 10 p m and 6 a m 10 13 Random Tracking The participant should be required to respond to the alert ShadowTrack works in two ways a the system calls the enrollee by answering the call from or calling the toll free number of the Vendor s Monitoring Center During the participants call unit participant identity shall be positively identified to the Monitoring Center by a highly accurate method of positive communication Vendors are to describe in detail their method of verifying unit participant identity at the designated location and verifies the enrollee s identity when he or she answers the call and b the enrollee calls into the system via toll free number from a pre approved telephone number and it verifies his her identity The system uses voice biometrics to verify the enrollee s identity During enrollment the enrollee provides a baseline recording of his or her voice and the system compares all voice verifications to this baseline It is effective because every voice has a unique sound based on a combination of features including the size and Page 85 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders shape of the enrollee s vocal chords larynx mouth to
196. l notification of a strap tamper violation Page 151 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders VeriTracks Reports VeriTracks has a robust reporting capability that meets and exceeds the Agency s need for information and evidence based practices documentation with more than 240 reports which contain near real time monitoring data when generated While logged into VeriTracks authorized Agency personnel can generate reports containing near real time data on a manual basis VeriTracks can also generate and distribute reports on an automated basis It automatically stores all generated reports for future reference Reports can be printed and saved in a variety of formats Adobe Reader pdf comma separated values csv Microsoft Excel xls and Microsoft Word doc If the Agency has additional reporting needs our report writers can develop and implement custom reports Most of the 240 reports in VeriTracks were originally developed and implemented as custom reports Once the Agency approves the report s format we add the report to VeriTracks Satellite Tracking of People LLC Enrollee Event Notification Report Houston Agency Burgess Agency Violation Violation Start Date Violation End Date ENTER BLUBOX 10 21 2011 11 50 48PM 10 25 2011 10 41 07AM Subject Email Date Email Address Email Recipient ENTBB 10 25 2011 10 49 25AM WA146543 63 ENTBB 10 25 2011 10 49 25
197. l of the WSCA NASPO Contract Administrator 4 CANCELLATION Unless otherwise stated in the special terms and conditions any contract entered into as a result of this bid may be canceled by either party upon 60 days notice in writing prior to the effective date of the cancellation Further any Participating State may cancel its participation upon 30 days written notice unless otherwise limited or stated in the special terms and conditions of this solicitation Cancellation may be in whole or in part Any cancellation under this provision shall not effect the rights and obligations attending orders outstanding at the time of cancellation including any right of and Purchasing Entity to indemnification by the Contractor rights of payment for goods services delivered and accepted and rights attending any warranty or default in performance in association with any order Cancellation of the contract due to Contractor default may be immediate 5 CONFIDENTIALITY NON DISCLOSURE AND INJUNCTIVE RELIEF 5 1 Confidentiality Contractor acknowledges that it and its employees or agents may in the course of providing the Product under this Master Agreement be exposed to or acquire information that is confidential to Participating Entity or Participating Entity s clients Any and all information of any form that is marked as confidential or would by its nature be deemed confidential obtained by Contractor or its employees or agents in the performance of this
198. l provide when necessary or upon Whenever needed and or requested we provide all monitoring request depending on the item all necessary GPS supplies and replacements including BLUhome our optional tracking supplies and replacement supplies including but home based monitoring receiver unit BLUbox our optional GPS not limited to straps clips batteries installation removal monitoring accessory charging coupler car charger consumables equipment supplies beacons or other RF monitoring straps strap clips and bridge clips Officer Kit tools for units car chargers charger base or cords and trimming the strap and removing BLUtag and training materials instruction training materials 7 3 Equipment Spare The Vendor shall provide and maintain a Throughout the term of the contract our designated Account Inventory backup replacement inventory of monitoring units or systems up to fifteen percent 15 of the actual number of units systems currently in use in each the Agency s Location sites Office locations at no additional cost The Agency shall not pay the Vendor an inventory fee storage fee installation equipment fee or any other fee related to these inventory units and equipment Manager works with the Agency to maintain an on site inventory of spare equipment equal to at least 15 percent of the actual number of BLUtag devices currently assigned and in use at each Agency location at no additional cost The Agency does n
199. lation the Contractor shall pay for and maintain in current status all taxes that are necessary for Contract performance Unless otherwise indicated the Purchaser agrees to pay State of Washington taxes on all applicable materials supplies services and or equipment purchased No charge by the Contractor shall be made for federal excise taxes and the Purchaser Participating Entity agrees to furnish Contractor with an exemption certificate where appropriate Collection of Retail Sales and Use Taxes In general Contractors engaged in retail sales activities within the State of Washington are required to collect and remit sales tax to Department of Revenue DOR In general out of state Contractors must collect and remit use tax to Department of Revenue if the activity carried on by the seller in the State of Washington is significantly associated with Contractor s ability to establish or maintain a market for its products in Washington State Examples of such activity include where the Contractor either directly or by an agent or other representative 1 Maintains an in state office distribution house sales house warehouse service enterprise or any other in state place of business 2 Maintains an in state inventory or stock of goods for sale Regularly solicits orders from Purchasers located within the State of Washington via sales representatives entering the State of Washington 4 Sends other staff into the State of Washington
200. ld also be the recorded monitoring data in BLUscan s memory to a personal downloadable to other computers Describe your computer using a USB to serial adapter cable Downloading data download capabilities from BLUscan to a personal computer requires the installation of BLUscan software 11 8 Mobile Receiver The Mobile Receiver should have a charge indicator BLUscan has a charge indicator When the device is plugged into a standard 110 volt AC electrical outlet or a vehicle s cigarette lighter receptacle the charge indicator loops progressively to confirm the battery is being recharged 11 9 Mobile Receiver The Mobile Receiver should have a battery level charge BLUscan has a battery charge indicator showing the current indicator battery charge level 11 10 Mobile Receiver The Mobile Receiver should have a power on off switch BLUscan has a power button To turn it on or off the supervising officer presses the button and holds it down for three seconds 12 0 CATEGORY 1 RADIO FREQUENCY RF ELECTRONIC MONITORING SERVICE OPTIONAL VENDOR PROVIDED OFFENDER SERVICES Item Description Describe how Vendor passes meets or exceeds 12 1 Vendor may offer and provide the following optional services program for juvenile STOP offers a variety of optional services for agencies and their and adult Participants Vendor should be experienced in and capable of delivering these services on a local state regional and or nationwide basis Vendor shall
201. ld harmless the State of Washington and the Purchaser for any damages related to both 1 the Contractor s unauthorized use of personal information and 2 the unauthorized use of personal information by unauthorized persons as a result of Contractor s failure to sufficiently protect against unauthorized use disclosure modification or loss Page 19 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Contractor shall maintain a log documenting the following the Confidential Information received in the performance of this Contract the purpose s for which the Confidential Information was received who received maintained and used the Confidential Information and the final disposition of the Confidential Information Contractor s records shall be subject to inspection review or audit in accordance with Retention of Records Purchaser reserves the right to monitor audit or investigate the use of Confidential Information collected used or acquired by Contractor through this Contract The monitoring auditing or investigating may include but is not limited to salting databases Violation of this section by Contractor or 1ts Subcontractors may result in termination of this Contract and demand for return of all Confidential Information monetary damages or penalties Immediately upon expiration or termination of this Contract Contractor shall at Purchaser s option i certify to Purch
202. ledge and experience to conduct enrollee orientation but depending on the location we may subcontract this service to one of our local independent service providers 12 16 f Activate and install devices on offenders participants f We have the capability and depth of knowledge and experience to install and activate equipment on enrollees but depending on the location we may subcontract this service to one of our local independent service providers 12 17 g Monitoring of Participant with notification to Officer of violation by automated and non automated methods g Our dual purpose Solutions Center Technicians provide Monitoring Center services to many of customers While VeriTracks our cloud based monitoring application distributes automated notifications to assigned supervising officers our Technicians manually notify supervising officers of events Our flexible Monitoring Center service allows Agency to customize the service to meet its needs If the Agency needs the service only during overnight weekends and holidays we can accommodate the need If the Agency needs the Monitoring Center service for only certain events such as low battery conditions or tampers we can meet the need We currently provide Monitoring Center Page 90 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders services for a variety of scenarios and have the ability to meet
203. lee does not charge the device within 30 minutes BLUtag transmits a low battery event notification to VeriTracks which distributes the event notification to the assigned supervising officer s based on each recipient s preference of email fax or text message BLUtag also begins to vibrate once every 10 minutes until the enrollee recharges the battery or the battery loses all power If the enrollee does not recharge the battery BLUtag transmits a critical battery event when the battery has around four hours of power left and a dead battery event when approximately 30 minutes of power is left Page 121 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4a 48 Equipment The device may be able to detect and record an alert feature with alert notification to detect potential masking of the device s ability to receive GPS signals BLUtag is the most advanced GPS monitoring device in the industry with our proprietary technology capable of detecting recording and reporting suspected GPS jamming and shielding events Jamming occurs when an external source interferes with BLUtag s receipt of GPS signals which an enrollee can do with an inexpensive illegal GPS jamming device Shielding occurs when a foreign substance blocks BLUtag s receipt of GPS signals Our proprietary technology continuously checks for specific conditions over a designated length of time indicating GPS jamming or
204. ll be able to detect and record an BLUtag detects records and immediately reports exclusion and alert feature with immediate alert notification for inclusion inclusion zone violations to VeriTracks which immediately and or exclusion zone violations distributes event notifications to the assigned supervising officer s based on each recipient s preference of email fax or text message 4a 46 Equipment The device shall be able to detect and report and alert BLUtag detects and records the start and end date and time of feature with immediate alert notification for loss of interruptions in communication with VeriTracks Once communication violations communication is re established BLUtag transmits all stored monitoring data in its built in memory to VeriTracks BLUtag also detects records and immediately transmits notifications to VeriTracks when it does not receive GPS signals and cellular telephone service is operational VeriTracks distributes these notifications to the designated supervising officer s based on each recipient s preference of email fax or text message 4a 47 Equipment The device shall be able to detect and record an alert BLUtag detects records and notifies when its battery power level feature with immediate alert notification for a low battery is running low When the battery has approximately 10 hours of charge remaining BLUtag automatically vibrates reminding the enrollee to charge the battery If the enrol
205. ll be exercised This section shall not be construed to permit MCC to terminate this Contract in order to acquire similar materials supplies services and or equipment from a third party TERMINATION FOR CONFLICT OF INTEREST MCC may terminate this Contract by written notice to Contractor if it is determined after due notice and examination that any party to this Contract has violated Chapter 42 52 RCW Ethics in Public Service or any other laws regarding ethics in public acquisitions and procurement and performance of contracts In the event this Contract is so terminated the MCC and or Purchaser shall be entitled to pursue the same remedies against Contractor as it could pursue in the event that the Contractor breaches this Contract Page 29 of 159 11 8 11 9 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders TERMINATION BY MUTUAL AGREEMENT The MCC and the Contractor may terminate this Contract in whole or in part at any time by mutual agreement TERMINATION PROCEDURE In addition to the procedures set forth below if the MCC terminates this Contract Contractor shall follow any procedures the Contract Administrator specifies in the termination notice Upon termination of this Contract and in addition to any other rights provided in this Contract Contract Administrator may require the Contractor to deliver to the Purchaser any property specifically produced or acquired for the perform
206. ll has not met the Standard of Performance Participating Entity may at its option 1 declare Contractor to be in breach and terminate the Order 2 demand replacement Product from Contractor at no additional cost to Participating Entity or 3 continue the cure period for an additional time period agreed upon by the Participating Entity and the Contractor Contractor shall pay all costs related to the preparation and shipping of Product returned pursuant to the section No Product shall be accepted Page 44 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders and no charges shall be paid until the Standard of Performance is met The warranty period will begin upon Acceptance 27 SYSTEM FAILURE OR DAMAGE In the event of system failure or damage caused by the Contractor or its Product the Contractor agrees to use its best efforts to restore or assist in restoring the system to operational capacity 28 TITLE OF PRODUCT Upon Acceptance by the Participating Entity Contractor shall convey to Participating Entity title to the Product free and clear of all liens encumbrances or other security interests Transfer of title to the Product shall include an irrevocable and perpetual license to use the Embedded Software in the Product If Participating Entity subsequently transfers title of the Product to another entity Participating Entity shall have the right to transfer the license to use the Embedded Soft
207. ls to obtain the court order enjoining disclosure the MCC will release the requested information on the date specified The MCC s sole responsibility shall be limited to maintaining the above data in a secure area and to notify Contractor of any request s for disclosure for so long as the MCC retains Contractor s information in the MCC records Failure to so label such materials or failure to timely respond after notice of request for public disclosure has been given shall be deemed a waiver by Contractor of any claim that such materials are exempt from disclosure Page 18 of 159 8 4 8 5 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders NON ENDORSEMENT AND PUBLICITY Neither the MCC nor the Purchasers Participating Entities are endorsing the Contractor s Products or Services nor suggesting that they are the best or only solution to their needs Contractor agrees to make no reference to the state of Washington MCC Purchaser Participating Entity in any literature promotional material brochures sales presentation or the like regardless of method of distribution without the prior review and express written consent of the MCC and or the impacted Participating Entity PROTECTION OF CONFIDENTIAL AND PERSONAL INFORMATION Contractor acknowledges that some of the material and information that may come into its possession or knowledge in connection with this Contract or its performance may cons
208. lso contractor in providing GPS software or equipment had access to ACSC since the start of the contract The previous Anytime Beta testing does not count toward the required 12 month experience has not included any Beta testing of the experience ACSC functionality within VeriTracks STOP started as the primary contractor for all the agencies listed in Item 1 3 and continues to serve in that role today 1 5 General Experience The Vendor shall provide a secure confidential monitoring Our dual purpose Solutions Center provides secure and service center and help desk facility The Monitoring confidential help desk technical support and Monitoring Center Center Facility and Services must have been in use for at services 24 hours a day 365 days a year Operational since 2006 least 12 consecutive months through one or more contracts all of our customers have unlimited access to the help with County State or Federal Governmental agencies at desk technical support functionality of our Solutions Center the time of proposal submittal This experience shall be including the agencies listed in Item 1 3 The Monitoring Center with the same government agencies listed in Item 1 3 services functionality of our Solutions Center began in 2010 and The Vendor shall have been the prime contractor for any those agencies needing this additional service have used it contract services performed by any subcontracted including the agencies listed in Item 1 3 STOP started as
209. m We can provide on site training for any class size However most classes have 15 trainees or less to allow for more one on one interaction between the trainer and trainees Ultimately on site class size is limited by the size of the room and the number of computers the Agency can provide Several months after the initial training course we conduct a checkup to ensure all authorized Agency personnel understand our system and are able to use it effectively and efficiently If necessary we provide refresher training at this time We also provide follow up training at any time throughout the term of the contract Page 137 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Whenever we enhance our hardware or software we distribute release notes Depending on the type of functionality we also provide training via live webinars which are also recorded and stored online for viewing at a later date In addition to this support for customers we also provide Proactive Customer Assistance to each Agency This intensive customer support occurs during the first 120 contract days or after the program launches if there is delay in launching Our Tier II Solutions Center Technicians remotely shadow every officer s caseload by reviewing the Daily Summary Report If a Technician notices a recurring event or a trend with certain events he she works with the designated supervising officer on an i
210. m 1 3 Item 1 3 below 1 3 General Experience The proposed device s must have been installed and in Since 2005 BLUtag has been in continuous use and installed use on at least an aggregate of 500 offenders through one or more contracts with County State or Federal Governmental agencies This experience must include at least six 6 months of active monitoring for the model offered in response to this RFP The Vendor s experience shall have been met with the vendor acting as the prime contractor in providing all of the above services Identify these agencies volumes and devices in your proposal response around enrollees ankles to monitor their locations and movements 24 hours a day 365 days per year STOP started as the prime contractor the following contracts and continues in that role today The California Department of Corrections and Rehabilitation began using BLUtag in 2005 to supervise sex offenders and other high risk offenders Today the agency supervises an average of 8 000 enrollees every day with BLUtag The Court Services and Offender Supervision Agency in the District of Columbia also began supervising enrollees with BLUtag in 2005 The program started with only a handful of enrollees but it quickly grew to several hundred enrollees The average daily population stands at 600 adult enrollees In 2005 the New Mexico Children Youth and Families Department chose to use BLUtag to supervise juvenile enrollees in the co
211. ment d the Product is designed and manufactured in a commercially reasonable manner and e the Product is free of defects Upon breach of the warranty the Contractor will repair or replace at no charge to the Participating Entity the Product whose nonconformance is discovered and made known to the Contractor If the repaired and or replaced Product proves to be inadequate or fails of its essential purpose the Contractor will refund the full amount of any payments that have been made The rights and remedies of the parties under this warranty are in addition to any other rights and remedies of the parties provided by law or equity including without limitation actual damages and as applicable and awarded under the law to a prevailing party reasonable attorneys fees and costs DATE WARRANTY Contractor warrants that all Products provided under this Contract 1 do not have a life expectancy limited by date or time format 11 will correctly record store process and present calendar dates 111 will lose no functionality data integrity or performance with respect to any date and iv will be interoperable with other software used by Purchaser that may deliver date records from the Products or interact with date records of the Products Date Warranty In the event a Date Warranty problem is reported to Contractor by Purchaser and such problem remains unresolved after three 3 calendar days at Purchaser s discretion Contr
212. mmunication needs when to contact and how to contact for various types of events into our internal protocols STOP is already contractually required to manually contact many program managers usually by phone at any time of the day or night when service interruptions occur 4 14 Monitoring Services The Vendor shall maintain redundant inbound and The Solutions Center has redundant inbound and outbound outbound communication services provided by distinct carriers and or methods such that the failure of the primary service or method shall not adversely affect the secondary backup service or method communication services In the event of a service interruption with our primary VoIP communication services we can activate and reroute communications from the primary communication services to one of our secondary communication services We have two backup communication services analog and cellular Page 64 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders In addition to our backup communication services our toll free telephone and fax numbers can be immediately rerouted to a backup telephone system via secure Internet connection 4 15 Monitoring Services The Vendor shall perform complete support of all STOP maintains and supports all hardware and software in the interface hardware and software equipment within the Solutions Center and VeriT
213. mmunity The average daily population in the program is around 125 enrollees The Kings County Probation Department California began supervising offenders with BLUtag in 2011 Its average daily population now stands at 80 enrollees In 2007 the North Dakota Department of Corrections and Rehabilitation chose to use BLUtag to supervise approximately 60 enrollees in the community Page 99 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 1 4 General Experience The proposed software must include the ability to compare STOP was the first vendor in the industry to provide Automated the offender track points to crime locations from law Crime Scene Correlation ACSC which compares the GPS enforcement Record Management Systems This location points of supervised enrollees to the location of crimes functionality must have been in use within the past 12 and incidents reported to the local law enforcement agency s consecutive months prior to proposal submittal date This ACSC a functionality within VeriTracks has been in continuous experience shall be with the same Government agencies use by our customers since 2005 although government agencies listed in Item 1 3 above The vendor s experience shall have used the tool since 1999 when it was still a General have been met with the vendor acting as the prime Dynamics subsidiary The agencies listed in Item 1 3 have a
214. n acquisition operation maintenance and where applicable disposal as far as these costs can reasonably be determined minus the salvage value at the end of its estimated useful life Master Contracts amp The MCC within the Washington Department of Enterprise Services Master Consulting MCC Contracts amp Consulting authorized under Chapter 39 26 RCW formerly Chapter 43 19 RCW to develop and administer contracts for goods and services on behalf of state agencies colleges and universities non profit organizations and local governments Order Document A written communication submitted by a Purchaser to the Contractor which details the specific transactional elements required by the Purchaser within the scope of the Page 36 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Contract such as delivery date size color capacity etc An Order Document may include but is not limited to field orders purchase orders work order or other writings as may be designated by the parties hereto No additional or alternate terms and conditions on such written communication shall apply unless authorized by the Contract and expressly agreed between the Purchaser and the Contractor Procurement The individual authorized by the MCC who is responsible for conducting a specific Coordinator Solicitation Product Materials supplies services and or equipment provided under the terms and conditions
215. n In Service Status e Device Inventory Report lists all equipment in the Agency s inventory The report includes device type and serial number assigned enrollee and supervising officer and device status The report can also list just assigned equipment through filtering Page 69 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 6 6 Reports d On demand user defined date range report e Device Inventory Report lists all equipment in the Agency s containing the serial numbers of each Transmitter inventory The report includes device type and serial number Receiver and Mobile Receiver Drive By returned to assigned enrollee and supervising officer and device status the Vendor from each office during the report week The report can also list only equipment returned to STOP through filtering 6 7 Reports e On demand user defined date range report e Device Inventory Report lists all equipment in the Agency s containing the serial numbers of each Transmitter inventory The report includes the device type and serial Receiver and Mobile Receiver Drive By reported number assignment status assigned enrollee and supervising lost absconded stolen or not recovered from each officer if assigned and device status The report can list just region and office during the report week lost absconded stolen and or unrecoverable equipment through filteri
216. n Request e g to determine the immediate location of the enrollee regardless of the last time BLUtag reported into VeriTracks or c the device generates an event e g low battery etc 4a 15 Equipment Passive GPS shall be a service level that collects a tracking BLUtag receives and records one GPS location point every minute point at least once every one minute and must report at all times in all monitoring modes In passive mode BLUtag information via a cellular or landline telephone at least stores all monitoring data in its built in non volatile memory once every twelve 12 hours transmitting data to VeriTracks at designated intervals in one of two ways a via nationwide cellular telephone service or b via BLUhome an optional home based monitoring receiver which transmits data it receives from BLUtag to VeriTracks via the landline telephone service in the enrollee s home The Agency determines how often BLUtag transmits monitoring data directly to VeriTracks from once every 10 minutes to once every 12 hours or when the enrollee must be home so BLUtag can transmit monitoring data to BLUhome which then transmits it to VeriTracks 4a 16 Equipment Vendors must offer at least one hybrid service plan that BLUtag receives and records one GPS location point every minute collects a tracking point once every minute and reports information via the cellular network at least once every 30 minutes Other hybrid plans may be offered as
217. n optional home based monitoring unit for an enrollee who lives in an area with limited cellular telephone reception When the enrollee enters BLUhome s RF signal range BLUtag sends an event notification to VeriTracks to confirm the enrollee s presence at home and curtails its receipt of GPS signals and transmits monitoring data to BLUhome through an encrypted RF signal BLUhome transmits data to VeriTracks via the analog or most digital landline telephone service in the enrollee s home Page 147 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Pe e BLUtag can be paired with BLUbox left when the enrollee lives in an area with inadequate GPS reception or BLUhome right when the enrollee lives in an area with inadequate cellular telephone reception VeriTracks Cloud based Monitoring Application VeriTracks is our secure and reliable cloud based monitoring application which receives stores and distributes date and time stamped monitoring data from BLUtag on a continuous basis via nationwide cellular telephone service It is accessible 24 hours a day 365 days a year to authorized Agency personnel from any computer with a high speed Internet connection and standard web browser While logged into VeriTracks authorized Agency personnel are able to manage inventory create modify and view enrollee information enroll and unenroll enrollees assign equipment create modify view and a
218. nce The limits of liability insurance shall not be less than as follows General Aggregate Limits other than products completed operations 2 000 000 Products Completed Operations Aggregate 2 000 000 Personal and Advertising Injury Aggregate 1 000 000 Each Occurrence applies to all of the above 1 000 000 Fire Damage Limit per occurrence 50 000 Medical Expense Limit any one person 5 000 Page 22 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Business Auto Policy BAP In the event that services delivered pursuant to this Contract involve the use of vehicles or the transportation of clients automobile liability insurance shall be required The coverage provided shall protect against claims for bodily injury including illness disease and death and property damage caused by an occurrence arising out of or in consequence of the performance of this service by the Contractor Subcontractor or anyone employed by either Contractor shall maintain business auto liability and 1f necessary commercial umbrella liability insurance with a combined single limit not less than 1 000 000 per occurrence The business auto liability shall include Hired and Non Owned coverage Contractor waives all rights against the State of Washington for the recovery of damages to the extent they are covered by business auto liability or commercial umbrella liability insurance Additional Insurance P
219. ncluding all database including historical data the data dictionary file historical data the data dictionary file layouts code tables and layouts code tables code values data relationships keys values data relationships keys indices etc in a format and indices etc in a format requested by the Agency determined by the Agency 2 27 Data Access The Vendor shall not release or reveal any data program STOP does not release or reveal any monitoring data or information operation protocols implementation plans training material report s publication s updates and or statistical data related to the Program to any entity to include non Agency personnel without prior written approval from the Agency Program Manager information related to the Agency s monitoring program without the prior written approval of the Agency s program manager Our written policies concerning the disclosure of data details how we release data and to whom When we receive a request from a third party we immediately contact the Agency s program manager and direct the request to him or her We do not release or reveal any data or information until we receive explicit written instructions from the Agency s program manager The Agency s written authorization must include the following information the first and last name and title of the individual who will receive the data the name of the Agency company with which the individual is
220. nd vibration 8 12 Transmitter The transmitter shall be designed to prevent tracing or BLUband encrypts all data transmissions to BLUhome through its duplication of its signal encrypted RF signal BLUhome encrypts all data transmission to VeriTracks regardless of using the telephone service in the enrollee s home or nationwide digital phone service The encryption technology prevents tracing or duplication by other electronic devices and equipment 8 13 Transmitter The transmitter shall have FCC approval for home use BLUband S5E BB02158 is certified by the Federal Proposals should include the FCC approval number Communications Commission 8 14 Transmitter The Vendor shall provide either multi length or sizeable STOP provides unlimited straps at no additional cost The strap is transmitter straps with replacements provided at no additional cost to the Agency May be required to supply up to 4 disposable type straps per unit per year adjustable in length to fit around the ankle of nearly all enrollees We also provide longer straps for enrollees who have larger thannormal ankles upon request at no additional cost Page 76 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 15 Transmitter The transmitter shall be easily installed on the Participant BLUband is quickly and easily installed by supervising officer with minimal training and experience Ve
221. ndant Data Centers During the contract authorized Agency personnel have immediate access to all data six months old or less We archive older data in a separate secure online database When authorized Agency personnel need access to historical data they contact our Solutions Center using email or toll free telephone or fax A Page 109 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Technician provides the appropriate access to the historical database 3 10 Data Storage b This information must be available for reporting ina Monitoring data is available for reporting in standard file formats standard transaction file format and including PDF comma separated value and Microsoft Excel and Word 3 11 Data Storage c All current and historical data files must be retained When a contract ends we maintain and store all enrollee for a minimum period of seven 7 years and this information and monitoring data in a secure online database for at information shall be available at no charge to the least seven years at no additional cost After seven years we Agency contact the Agency to request instructions regarding the management of the data 3 12 Data Storage The Vendor s Data Centers must have duplicate computers Our geographically redundant Data Centers are segmented into with the ability to at a minimum permit restoration of layers each of which ful
222. ndition of this Master Agreement or 111 Any representation or warranty by Contractor in response to the solicitation or in this Master Agreement proves to be untrue or materially misleading or iv Institution of proceedings under any bankruptcy insolvency reorganization or similar law by or against Contractor or the appointment of a receiver or similar officer for Contractor or any of its property which is not vacated or fully stayed within thirty 30 calendar days after the institution or occurrence thereof or v Any default specified in another section of this Master Agreement b Upon the occurrence of an event of default Lead State shall issue a written notice of default identifying the nature of the default and providing a period of 15 calendar days in which Contractor shall have an opportunity to cure the default The Lead State shall not be required to provide advance written notice or a cure period and may immediately terminate this Master Agreement in whole or in part if the Lead State in its sole discretion determines that it is reasonably necessary to preserve public safety or prevent immediate public crisis Time Page 40 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders allowed for cure shall not diminish or eliminate Contractor s liability for damages including liquidated damages to the extent provided for under this Master Agreement c If Contractor is afforded an opp
223. ndividual basis to review the data and find solutions to resolve the issue while maintaining enrollee accountability and public safety Our Technicians also provide hints and tips for maximizing VeriTracks and its data The nature of the intensive support allows supervising officers to gain a greater comfort level with our system at a fast pace which is especially helpful when an Agency transitions from one vendor s system to another 8 2 On Site Initial Training Delete 8 3 Onsite Ongoing Training Delete 8 4 Manuals Installation The Vendor shall provide training and or user manuals STOP provides every trainee with the most current version of our Guides upon each Officer s initial orientation training in hardcopy or soft file format such as PDF may be provided at the request of the Agency All training and all associated training manuals shall be provided at no cost to the Agency comprehensive training guide in hard and soft copy formats for initial training We also provide hard copies of our User Manual upon request The User Manual is also accessible online in soft copy format in VeriTracks through a link in the header section All training materials including our User Manual training guides quick reference guides and self paced training videos on specific topics are available in our secure online library We provide all training and related materials at no additional cost Page 138 of 159
224. ndor shall with minimal training Installation of the device requires using the specify the tools required and procedures to install the tools in the Officer Kit Measure the strap so it fits properly transmitter The Vendor shall supply the tools and around the enrollee s ankle Trims the strap and place it around the equipment necessary to install the transmitters and replace enrollee s ankle and fasten the device to the strap with the the transmitter straps at no additional cost At least one consumables Once BLUband is installed the supervising officer tool kit will be included for each 25 units in use logs into VeriTracks to assign the device to the enrollee We provide the Agency with one Officer Kit per 10 enrollees at no additional cost 8 16 Transmitter Neither the transmitter receiver straps fasteners nor BLUband and its consumables strap strap clips u clips and top clips etc used to install the transmitter shall be available caps as well as BLUhome are not available to the general public to the general public 8 17 Transmitter At least seven 7 days prior to battery failure the At least 30 days before BLUband s battery loses power the device transmitter shall emit a low battery message to the reports a low battery alert notification to BLUhome which Receiver and to the Monitoring Center and shall be transmits the notification to VeriTracks Upon receipt VeriTracks handled as a notifiable event distributes the alert n
225. negotiate Contract pricing with the Contractor when the Washington Management Fee adjustment results in an increase to Contract prices Contractor will provide DES with a Sales Report detailing Total Net Sales for the preceding quarter in accordance with the Sales amp Subcontractor Reports section of the Contract DES will send an invoice each quarter based on the Sales Report within thirty 30 days after receiving the Sales Report Payment of the Washington Management Fee is due within thirty 30 days of Contractor s receipt of such invoice from DES MCC reserves the right to audit or have a designated third party audit applicable records to ensure that the state has been properly invoiced and all Washington Management Fees have been paid Failure to accurately report Total Net Sales to submit a timely Sales Report or remit timely payment of the Washington Management Fee may be cause for Contract termination the charging of interest or penalties or the exercise of other remedies provided by law Washington Management Fee payment must reference the Contract number and the quarter year for which the Washington Management Fee is being remitted All payments must be sent to State of Washington Department of Enterprise Services Finance Department Post Office Box 41411 Olympia WA 98504 1411 WASHINGTON S STATEWIDE VENDOR PAYMENT REGISTRATION Contractors are required to be registered in the Statewide Vendor Payment system prior t
226. nes Supervising officers can still customize the date and time when a global zone applies to any given enrollee in his her caseload Supervising officers can create zones within zones e g an exclusion zone inside a larger inclusion zone They can also create mobile proximity zones e g an exclusion zone around a victim which travel with the device 6 0 SECTION F System Reports Item Function Description Describe how Vendor meets or exceeds specifications 6 1 System Reports System Reports shall allow the Agency to generate the following canned reports directly from the Vendor s database through the secure internet site VeriTracks has a robust reporting capability that meets and exceeds the Agency s need for information and documentation of evidence based practices with more than 240 reports Authorized Agency personnel generate reports containing near real time data on a manual basis when logged into VeriTracks The application also generates and distributes reports on an automated basis It stores all generated reports for future reference When requested the Agency s program manager can restrict access to management related reports 6 2 System Reports To ensure that reports are accurate and timely the system s database shall be updated in real time to ensure all report data is current when viewed and or downloaded by the Agency s personnel VeriTracks updates m
227. ng 6 8 Reports f On demand user defined date range report e Device Inventory Report lists all equipment in the Agency s containing the serial number of each Drive By inventory The report includes device type and serial number Receiver in the Department s possession during the assignment status assigned enrollee and supervising officer if report month sorted by Region and office assigned and device status The report can list BLUscan units assigned to the Agency during a specified period of time through filtering 6 9 Reports g Daily active Participant Roster Report e Enrollee Report lists all assigned enrollees in the Agency s monitoring program The report includes each enrollee s name ID number address and assigned supervising officer 6 10 Reports On demand reports with user defined fields as requested STOP s team of report writers can develop custom reports with by Agency Agency defined fields upon request The Agency can then run the reports in VeriTracks on demand Our library of more than 240 reports almost all of which were developed as custom reports for specific customers is a testament to our ability to meet and exceed the Agency s unique reporting needs and expectations 7 0 SECTION G Account Management and Training Item Function Description Describe how Vendor passes meets or exceeds 7 1 Account Management The Vendor shall assign staff to provide adequate training STOP has a dedicated Training Department w
228. ng but not limited to Protected Health Information PHI under Health Insurance Portability And Accountability Act HIPAA individuals names addresses phone numbers birth dates and social security numbers collected used or acquired in connection with this Contract shall be protected against unauthorized use disclosure modification or loss HIPAA establishes national minimum standards for the use and disclosure of certain health information The Contractor must comply with all HIPAA requirements and rules when determined applicable by the Purchaser If Purchaser determines that 1 Purchaser is a covered entity under HIPAA and that 2 Contractor will perform business associate services and activities covered under HIPAA then at Purchaser s request Contractor agrees to execute Purchaser s business associate Contract in compliance with HIPAA Contractor shall ensure its directors officers employees Subcontractors or agents use personal information solely for the purposes of accomplishing the services set forth herein Contractor and its Subcontractors agree not to release divulge publish transfer sell or otherwise make known to unauthorized persons personal information without the express written consent of the Agency or as otherwise required by law Any breach of this provision may result in termination of the Contract and demand for return of all personal information The Contractor agrees to indemnify and ho
229. ng continuous operation until primary Solutions Center for 48 hours If power is not restored within 24 power is restored or the backup Monitoring Center is fully hours we can relocate its operations in less than 30 minutes and functional be operational within minutes of relocating 2 12 Facility The Vendor s Monitoring Center should have ventilation The Solutions Center and the Data Center housing VeriTracks and temperature controls adequate to ensure proper both have dedicated heating ventilation and air conditioning functions of the Monitoring Center hardware systems which ensure proper functioning at all times We continuously monitor the HVAC system for optimal operation 2 13 Facility The Vendor s Monitoring Center s physical security The Solutions Center has multiple physical security features features at a minimum should include closed circuit including a keypad based magnetic door lock system biometric camera system and limited access doorways Describe hand geometry scanner a monitored security alarm system other features to ensure physical security integrated with closed circuit security cameras and limited access doorways Only authorized STOP personnel can enter the Solutions Center 2 14 Data Center The facility housing the Data Center s must have multiple Our geographically redundant Data Centers provide financial and physical security features Describe the physical security features that protect the Data Cente
230. ng performance for monitoring data including mapping data On a daily basis offender mapping and tracking data VeriTracks receives stores and distributes data from tens of thousands of devices monitoring enrollees 24 hours a day 365 days a year It processes more than 21 million GPS location points every day Because our system is horizontally scalable we can add hardware almost without limit so the system can handle several times its volume without degradation of performance quality or speed Hardware can also be added to increase capacity and performance We scale most system layers N 2 i e each layer has two pieces of equipment in addition to what a normal load requires This means a layer would not experience congestion until at least three pieces of hardware fail 5 7 System Software and Any software necessary for Agency interface shall be There are no fees of any kind related to accessing or using Mapping provided at the expense of the Vendor with no licensing VeriTracks We provide VeriTracks at no additional cost fee to the Agency 5 8 System Software and The Vendor s web based application shall allow users to VeriTracks is accessible only to authorized Agency personnel Mapping access the application over an SSL connection with 128 using a standard browser such as Internet Explorer 7 or higher bit encryption utilizing Microsoft Explorer web browser through a Hypertext Transfer Protocol Secure HTTPS version 6 or higher connection
231. ngue and lips For additional identity verification and security ShadowTrack has an automated interview feature that calls the enrollee and solicits his her answers to a series of customizable questions 10 14 Random Tracking The verification process should also confirm the ShadowTrack uses Caller ID to confirm the enrollee s telephone participant s location via the use of Caller ID Automatic number For additional location confirmation and security the telephone Number Identification whereby the computer system has an automated feature requiring the enrollee to call back will compare each telephone number the participant calls into the system after the initial call regardless if the enrollee s from against a listing of approved telephone numbers identity is positively confirmed or not during the first call provided by the Officer at enrollment 10 15 Random Tracking For participants where Caller ID Automatic telephone ShadowTrack has never had a situation where Caller ID or number identifications does not operate the tracking Automatic number identification ANI does not operate The system should automatically request the telephone number system does not accept blocked calls ShadowTrack offers an from the participant hang up and then call the participant option to call back the enrollee automatically after each call or at back at that number for verification Vendors are to random In addition if the enrollee is u
232. nits throughout the Data Centers 3 3 Data Center The Vendor s Data Centers must have multiple redundant back up generators Both of our Data Centers have redundant power with a proven record of 99 99 percent uptime availability They have multiple redundant backup diesel generators to provide power in the event the local public utility fails as well as Uninterruptible Power Supply systems to prevent power spikes surges and brownouts Both Data Centers are power grid independent and their entire electrical systems have built in redundancies to ensure continuous operation 3 4 Data Center The Vendor must have redundant Data Centers located a sufficient distance apart in the event of a disaster of the local area The Data Centers are geographically redundant The primary Center is located in Reston Virginia and the secondary is in Chicago Illinois Due to the distance between the two Centers it is unlikely the secondary Data Center would be adversely affected by a manmade or natural disaster or an electrical or telephone service interruption that disables the primary Center 3 5 Data Center All back up systems in the Data Centers must be tested regularly Both Data Centers have backup systems which are tested on a weekly basis The infrastructure and design of all systems including physical security fire suppression and HVAC have built in redundancy to ensure the data housed in the Centers
233. ntal and atmospheric conditions including significant variations in operating and stored temperature 10 to 140 degrees Fahrenheit and operating and stored humidity 10 to 100 percent humidity BLUtag is waterproof to a depth of 50 feet and is tamper resistant Page 114 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4a 9 Equipment The device shall be a one piece body attached device Performance information and product literature may be included in Vendor s proposal response As a one piece GPS monitoring device BLUtag remains securely attached around an enrollee s ankle at all times during his her term of supervision BLUtag is the only device providing the ability to detect record and report instances of GPS shielding interfering with the device s ability to receive GPS signals and jamming interfering with GPS signals No other device provides the Agency with court admissible evidence of an enrollee s actions Other vendors claiming to have this functionality can only tell the Agency what the device is not receiving GPS signals 4a 10 Equipment The Vendor shall provide equipment that meets market safety standards and presents no health or safety hazards to staff and or offenders BLUtag is safe for the enrollee and individuals who come into close proximity of the enrollee It does not unduly restrict the enrollee s movements The enrollee can
234. nter widget stores an unlimited number of protocols allowing the Agency to customized protocols for every enrollee category and risk level event type and or day of the week and time of the day Page 60 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 3 9 Monitoring Center Vendors shall not employ felons in the performance of All STOP employees regardless of position must successfully pass Staff this contract Upon Agency request Vendor shall provide a comprehensive background investigation and drug screen If any a copy of employee background check procedures While candidate has a felony conviction STOP will not extend an offer it is not necessary for the vendor to submit these of employment We provide a copy of our employee background documents with proposal they must be provided to any check policies and procedures to the Agency when requested requesting agency post award 4 0 SECTION D Monitoring Services Item Function Description Describe how Vendor passes meets or exceeds 4 1 Monitoring Services The Vendor shall provide toll free telephone and facsimile Our dual purpose Solutions Center provides help desk technical numbers for the Agency staff to access the operators support and Monitoring Center services 24 hours a day 365 days a technical support and customer service specialists at the year Authorized Agency personnel contact the Solutions Center M
235. ntract Administrator the Contractor shall 1 Stop all work order fulfillment shipments and deliveries under the Contract on the date and to the extent specified in the notice 2 Place no further orders or subcontracts for materials services supplies equipment and or facilities in relation to the Contract except as is necessary to complete or fulfill such portion of the Contract that is not terminated 3 Complete or fulfill such portion of the Contract that is not terminated in compliance with all contractual requirements 4 Assign to the Purchaser in the manner at the times and to the extent directed by the Contract Administrator on behalf of the Purchaser all of the rights title and interest of the Contractor under the orders and subcontracts so terminated in which case the Purchaser has the right at its discretion to settle or pay any or all claims arising out of the termination of such orders and subcontracts 5 Settle all outstanding liabilities and all claims arising out of such termination of orders and subcontracts with the approval or ratification of the Contract Administrator and or the Purchaser to the extent Contract Administrator and or the Purchaser may require which approval or ratification shall be final for all the purposes of this clause Page 30 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 6 Transfer title to the Purchaser and deliver in the manner
236. ntractor shall provide right of access to its facilities to MCC or any of MCC s officers or to any other authorized agent or official of the state of Washington or other Participating Entity or the federal government at all reasonable times in order to monitor and evaluate performance compliance and or quality assurance under this Contract Page 16 of 159 7 2 7 3 7 4 7 5 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders CONTRACTOR COMMITMENTS WARRANTIES AND REPRESENTATIONS Any written commitment by Contractor within the scope of this Contract shall be binding upon Contractor Failure of Contractor to fulfill such a commitment may constitute breach and shall render Contractor liable for damages under the terms of this Contract For purposes of this section a commitment by Contractor includes 1 Prices discounts and options committed to remain in force over a specified period of time and 11 any warranty or representation made by Contractor in its Response or contained in any Contractor or manufacturer publications written materials schedules charts diagrams tables descriptions other written representations and any other communication medium accompanying or referred to in its Response or used to effect the sale to Purchaser PRODUCT WARRANTY Warranty ies Unless otherwise specified full parts and labor warranty period shall be for a minimum period of one 1 year after rece
237. o submitting a request for payment from Purchasers located within the state of Washington under this Contract Purchasers who are Washington state agencies require registration to be completed prior to payment The Washington State Office of Financial Management OFM maintains a central contractor registration file for Washington State agencies to process contractor payments To obtain registration materials go to http www ofm wa gov accounting vendors asp the form has two parts Part 1 is the information required to meet the above registration condition Part 2 allows the state to pay invoices electronically with direct deposit and is the state s most efficient method of payment and you are encouraged to sign up for this form of payment SALES amp SUBCONTRACTOR REPORTS The Contractor shall provide a Sales and Subcontractor Report to the Master Contracts amp Consulting on a quarterly basis in the electronic format provided by the Master Contracts amp Consulting at https fortress wa gov ga apps CSR Login aspx Reports must be submitted electronically within thirty 30 days after the end of the calendar quarter i e no later than April 30th July 31st October 31st and January 31st OTHER MCC REQUIRED REPORT S All MMC required reports under this contract must be delivered to the Contract Administrator Contractor may be required to provide a detailed annual contract sales history report that may include but is not limited to pr
238. o both Agency staff and offenders for resolution as defined by the Agency The Monitoring Center service must have the ability to escalate an alert notification if the officer does not acknowledge the notification within an Agency specified time to the next Agency designated contact In the event an alert notification is unresolved the Vendor s Monitoring Center service shall be responsible for contacting the Agency s designated officer via text message fax email or phone The means or mode of contact shall be at the Agency s discretion These services shall be provided twenty four 24 hours 7 days a week The Vendor s Monitoring Center Alerts will be triaged and responded to for up to three 3 alert notifications i e bracelet strap low battery zone violations additional alerts will be priced on an optional price plan Our dual purpose Solutions Center provides customizable Monitoring Center services 24 hours a day 365 days a year The Technicians can receive and triage all event notifications or only Agency specified ones They quickly triage and manage the event by following the Agency s protocols The Monitoring Center widget in VeriTracks allows every Agency to put in detailed step by step protocols including scripts for telephone calls to either officers or enrollees for any or all events Our Technicians have the ability to effectively communicate with both officers and enrollees and document the conversation and
239. o the carriers and routes that lead most directly to the desired destination All Tier 1 Internet Service Providers peer in the Center including AT amp T Centurylink Sprint Inteliquent Level 3 Communications XO Communications and Verizon 2 20 Data Storage The Vendor must ensure that all records automated or At no time during the life of the contract or beyond does STOP hard copy files remain the property of the Agency and ever own the enrollee information or monitoring data It always shall be returned within 30 days in the event the contract remains the property of the Agency When requested STOP is canceled or terminated returns all enrollee information and monitoring data to the Agency in an agreed on format within 30 days of receiving the request 2 21 Data Storage The Vendor s system must ensure that all data be recorded All monitoring data automatically records with a historical with a historical transaction record and stored archived for transaction record which is stored in the Agency s database retrieval backup in a database when requested by Agency throughout the term of the contract and beyond personnel in accordance with the following 2 22 Data Storage a All historical data must be centrally stored and We store and maintain all monitoring data in our two accessible for reporting purposes geographically redundant Data Centers Authorized Agency personnel have immediate access to all data six m
240. ocation at any and all times Offender location data shall be uploaded a minimum of once every 15 minutes while in compliance and immediately uploaded when the offender 1s in violation status The system shall provide offender locations upon demand The system shall also be capable of the following VeriTracks receives GPS monitoring data from BLUtag and BLUhome Supervising officers can login to Veri Tracks to initiate a Location Request which instructions BLUtag to transmits the most current set of GPS coordinates regardless of when the last data transmission occurred for any given enrollee in his her caseload Supervising officers can initiate Location Requests 24 hours day 365 days per year and as often as once every minute In active monitoring mode BLUtag transmits monitoring data to VeriTracks at least once every 10 minutes when the enrollee is compliant with his or her terms of supervision It immediately transmits data to VeriTracks for violations or conditions such as low battery status or message gap In hybrid monitoring mode BLUtag transmits monitoring data to VeriTracks when one of the following occurs a the enrollee violates an inclusion zone or tampers with the equipment b the supervising officer initiates a Location Request or c the enrollee charges the battery When one of these events takes place BLUtag also transmits any stored data in its built in memory In passive GPS monitoring mode BLUtag stores all monitoring
241. oduct service description per unit quantities services supplied Page 9 of 159 3 0 2 12 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders contract price in an electronic format that can be read by MS Excel Other required reports will be designed and approved by the parties by mutual agreement WASHINGTON S ELECTRONIC BUSINESS SOLUTION WEBS Contractor shall be registered in the Contractor registration system Washington s Electronic Business Solution WEBS www ga wa gov webs maintained by the Washington State Department of Enterprise Services Contractors already registered need not re register It is the sole responsibility of Contractor to properly register with WEBS and maintain an accurate Contractor profile in WEBS PRICING 3 1 3 2 3 3 3 4 3 5 PRICE PROTECTION Contractor warrants that prices of materials supplies services and or equipment set forth herein do not exceed those charged by the Contractor to any other customer purchasing the same under similar conditions and in like or similar quantities NO ADDITIONAL CHARGES Unless otherwise specified herein no additional charges by the Contractor will be allowed including but not limited to handling charges such as packing wrapping bags containers reels or the processing fees associated with the use of credit cards Notwithstanding the foregoing in the event that market conditions laws regulations or oth
242. of People for Electronic Monitoring of Offenders 4 11 Monitoring Services The Vendor s Monitoring Center service shall maintain All inbound and outbound telephone calls emails faxes and text accurate and concise historical logs of all telephone text messages into and out of the Solutions Center are accurately message emails and fax calls attempted and completed recorded and maintained Our telephone system records the date including date time and the associated incident The time and number called or received This information is also Vendor shall make these logs available to the Agency stored in VeriTracks and is associated with each step in the upon request History shall be maintained for six 6 years appropriate monitoring protocol step or ticket Faxes received at after termination or expiration of the Agency s contract the Solutions Center are also logged into the appropriate with the Vendor monitoring protocol step or ticket in VeriTracks and digitally scanned and stored for reference Every email received by the Solutions Center is attached to the appropriate monitoring protocol step or action they address Every communication to the Solutions Center has a corresponding ticket associated with it STOP maintains this information for at least seven years after the term of the contract ends It is available to the Agency upon request 4 12 Monitoring Services All curfew and equipment status alerts shall be
243. ogged into VeriTracks authorized Agency personnel can generate reports containing near real time data on a manual basis VeriTracks can also generate and distribute reports on an automated basis It automatically stores all generated reports for future reference Reports can be printed and saved in a variety of formats Adobe Reader pdf comma separated values csv Microsoft Excel xls and Microsoft Word doc Upon request the Agency s program manager can restrict access to management related reports If the Agency has additional reporting needs our report writers can develop and implement custom reports Most of the 240 reports in VeriTracks were originally developed and implemented as custom reports Once the Agency approves the report s format we add the report to VeriTracks Page 94 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Satellite Tracking of People LLC Enrollee Event Report Agency GINO Agent GIO Enroltoo MO Enroliment Dates Begin O AA Events ID Event Event Name Zone Name Start Stop Confirm Status 827921 MTPR MASTER TAMPER 12 11 2012 13 55 42 12 18 2012 11 58 30 12 18 2012 11 58 demo Notes ok demo 627921 MTPR MASTER TAMPER 12 11 2012 13 56 42 12 18 2012 11 68 30 12 19 2012 11 58 demo Notes Fixed strap demo 827931 ENTBH ENTER BLUHOME 12 11 2012 13 55 43 12 11 2012 18 54 18 nia 628531 BHSCH BLUHOME CURFEW START 12 11 2012 18 00 00 12 1
244. okerage and or import fees to ensure that materials supplies and or equipment purchased under the Contract are expedited through customs Failure to do so may subject Contractor to liquidated damages as identified herein and or to other remedies available by law or Contract Neither the MCC nor the Purchaser will incur additional costs related to Contractor s payment of such fees Taxes on Invoice Contractor shall calculate and enter the appropriate Washington State and local sales tax on all invoices Tax is to be computed on new items after deduction of any trade in in accordance with WAC 458 20 247 6 5 OVERPAYMENTS TO CONTRACTOR Contractor shall refund to Purchaser Participating Entity the full amount of any erroneous payment or Overpayment under this Contract within thirty 30 days written notice If Contractor fails to make timely refund Purchaser may charge Contractor one percent 1 per month on the amount due until paid in full 6 6 AUDITS The MCC Contract Administrator and or the Purchaser Participating Entity reserves the right to audit or have a designated third party audit applicable records to ensure that the Purchaser Participating Entity has been properly invoiced Any remedies and penalties allowed by law to recover monies determined owed will be enforced Repetitive instances of incorrect invoicing may be considered complete cause for contract termination 7 0 QUALITY ASSURANCE 7 1 RIGHT OF INSPECTION Co
245. on must rigorous and comprehensive testing to ensure its functionality and reliability We certify all equipment is clean in like new condition damage free and in proper working order None of the proposed equipment is schedule for discontinuation or nearing the end of its life Page 74 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 4 Equipment Equipment must be specifically designed as a Radio BLUband and BLUhome are specifically designed as RF Frequency RF system equipment and shall not be monitoring system equipment They do not use derivative derivative components from another tracking system components from another monitoring system BLUscan is designed specifically for electronic monitoring including GPS monitoring 8 5 Equipment System must use a body attached bracelet transmitter BLUband our RF monitoring transceiver device remains securely and a stationary home based unit receiver to monitor the attached around the enrollee s ankle at all times throughout his or presence absence of the transmitter within a specified her term of supervision It works with BLUhome a home based range of the receiver and report changes in status and monitoring receiver unit which detects BLUband s presence tampering to the Monitoring Center through standard within the unit s RF signal range and reports an enrollee s enters telephone lines or by cellular teleph
246. on of his or her home near a standard electrical outlet and telephone jack This process takes about three minutes to complete 8 8 Equipment System must be designed with heightened emphasis on BLUband is a transceiver so it can communicate with BLUhome accuracy of RF signaling amp speed of reporting Describe unique design features that ensure accuracy and or speed of reporting Example Use of 2 way radio transceivers instead of simple 1 way transmitter receiver signaling about the strength of the RF signal and make adjustments which minimizes false enters and leaves BluHome detects noisy environments and automatically switches to another noise free channel This reduces possible false enters and leaves BluHome also continuously displays the strength of the RF signal on the LED screen Four bars is the strongest signal level Page 75 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 9 Equipment The Vendor shall replace the radio frequency electronic STOP routinely enhances the functionality of our hardware and monitoring system with any future updated and improved software based largely on customer feedback This helps to ensure version of Vendor s or manufacturer s radio frequency our system continues meeting the evolving needs of our electronic monitoring system on the request of the Agency customers We offer all such enhancements as th
247. on on our BLUtag including Page 98 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders solicitation For additional information on our BLUtag including photos please refer to Additional Information on Category 3 Satellite Monitoring and Remote Tracking Service GPS which we submit as per Section 4 17 of the solicitation 12 General Experience The proposed device s must have been in use and BLUtag the original one piece GPS monitoring device has installed on offenders through one or more contracts with monitored the locations and movements of enrollees since 2005 County State or Federal Government agencies This Over the past 12 consecutive months BLUtag has been installed experience must have been within the past 12 consecutive on enrollees and in use through contracts with more than 350 months prior to the proposal submittal date Anytime Beta federal state and local government agencies in 42 states and the testing does not count toward the required experience District of Columbia including the agencies listed in Item 1 3 No The Vendor s experience shall have been met with the beta testing is included in the 12 month period of experience vendor acting as the prime contractor in supplying the STOP is the prime contractor for the more than 350 contracts GPS device Include these agencies in the response to previously referenced and those listed in Ite
248. one line is not available volatile memory stores the equivalent of 10 000 RF events and continually attempt to report them until reporting has BLUhome continues to call or report into VeriTracks when been successful telephone service is interrupted as described in Item 8 29 8 35 Receiver The Receiver must allow use with any brand or make of BLUhome is compatible with any landline or digital telephone telephone line including touch tone broadband and DSL and VoIP service We can make adjustments to the unit to ensure proper communication with VoIP technology Page 80 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 36 Receiver The Receiver shall be able to receive and record any BLUband emits an encrypted RF signal received by BLUhome It Participant status change such as when the Participant is through this signal that BLUhome receives information about entered or left the residence as well as the working BLUband such as when the enrollee entered or left his her home condition and tamper status of the Receiver and the or tampered with the transceiver BLUband also transmits its transmitter The Receiver shall have the ability to record battery condition and overall health to BLUhome Whenever the actual time of occurrence BLUhome receives monitoring data it records the date and time and immediately calls or reports into VeriTracks BLUhome also rep
249. one service and leaves and tampering to VeriTracks using the landline telephone service in the enrollee s home or nationwide digital cellular telephone service 8 6 Equipment Transmitters and Receivers shall be field replaceable and BLUband and BLUhome are field replaceable and can be paired interchangeable without the need to return them to the with any transceiver device or receiver unit in the Agency s on Vendor site inventory BLUband is especially conducive to field replacement since it does not require a programming device to initiate its operations 8 7 Equipment Installation process must be simple enough to be BLUband is easy to install With minimal training the supervising performed in the field by fully trained officers in less than officer installs BLUband in a matter of minutes in the field or 5 minutes Describe such features to simplify Officer office Measure the strap so it fits properly around the enrollee s installation ankle Trim the strap place it around the enrollee s ankle and fasten the device to the strap with the consumables BLUband s strap is adjustable in length to fit around the ankle of nearly all enrollees We provide longer straps for enrollees with larger than average ankles on request by the Agency Once BLUband is properly installed the supervising officer logs into VeriTracks to pair the device to a BLUhome unit He or she then assigns them to the enrollee BLUhome is placed in a central locati
250. onitoring Center by email or toll free telephone or fax numbers For additional information on our Monitoring Center services including screenshots of the Monitoring Center widget in VeriTracks please refer to Additional Information on Category 1 Radio Frequency RF Continuous Signaling Electronic Monitoring Service which we submit as per Section 4 17 of the solicitation 4 2 Monitoring Services The Vendor must provide a staffed communication system The Solutions Center provides help desk technical support 24 utilizing an 800 telephone number an 800 number fax hours a day 365 days a year Authorized Agency personnel and email access available 24 hours per day 365 days per contact the Solutions Center by email techsupport stopllc com year at no additional charge to the Agency for technical or toll free telephone 866 703 7867 or toll free fax 877 410 analysis and application assistance 7867 Agencies have unlimited access to help desk technical support services at no additional cost 4 3 Monitoring Services The Vendor s Monitoring Center service must be able to The Solutions Center provides all Monitoring Center services tailor the level of alert notification to meet individual Agency needs or protocols which are completely customizable to meet the Agency s needs There are more than 40 different alert notification options in VeriTracks which allows the Agency to tailor the level of alert notification by day o
251. onitoring data on a continuous basis in near real time to ensure authorized Agency personnel have access to the most current data available When authorized Agency personnel generate reports the reports contain near real time data Page 132 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 6 3 System Reports All reports shall have the capability of being queried Authorized Agency personnel can query reports as well as sort and sorted or filtered by any field contained in the report or by filter the results by any field in the report including date They can data parameters as applicable and reports shall be readable view reports on screen print them and or download them in a on screen printable and shall be downloadable into an variety of standard file formats including PDF comma delimited excel format and Microsoft Excel and Word 6 4 Equipment Inventory The system must be able to provide real time reports of all The Device Inventory Report already exists in Veri Tracks and it Reports assigned equipment Report shall include description type lists all equipment in the Agency s inventory including the of equipment serial number assigned Offender and device type device serial number assigned enrollee assigned assigned Officer supervising officer and device status The report can be filtered to display all equipment all assigned equipment or all unassigne
252. onths old or less We store older data in a separate secure online database To access older data authorized Agency personnel submits the request to our Solutions Center any time of the day or night through email or toll free phone or fax numbers A STOP technician then provides the requester appropriate access to the requested data After the end of the contract we archive all data in a secure online database 2 23 Data Storage b This information must be available for reporting ina We make monitoring data and all related information available to standard transaction file format and the Agency in standard transaction file formats including PDF comma separated values Microsoft Excel and Microsoft Word 2 24 Data Storage c All current and historical data files must be retained We archive all monitoring data in a secure online database for at for a minimum of seven 7 years and this information shall be available at no charge to the Agency least seven years after the end of the contract at no additional cost After seven years we contact the Agency to request written instructions regarding the management of the data Page 54 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 25 Data Storage The Vendor s Data Centers must have duplicate The Data Centers have multiple levels of redundancy to permit computers with the ability to at a minimum permit res
253. ooperative contracts by state agencies political subdivisions and other entities including cooperatives authorized by individual state s statutes to use state contracts are subject to the approval of the respective State Chief Procurement Official Issues of interpretation and eligibility for participation are solely within the authority of the respective State Chief Procurement Official 22 PAYMENT Payment for completion of a contract is normally made within 30 days following the date the entire order is delivered or the date a correct invoice is received whichever is later After 45 days the Contractor may assess overdue account charges up to a maximum rate of one percent per month on the outstanding balance Payments will be remitted by mail Payments may be made via a State or political subdivision Purchasing Card with no additional charge 23 PUBLIC INFORMATION This Master Agreement and all related documents are subject to disclosure pursuant to the Participating Entity s public information laws 24 RECORDS ADMINISTRATION AND AUDIT The contractor will maintain or supervise the maintenance of all records necessary to properly account for the payments made to the contractor for costs authorized by this contract These records will be retained by the contractor for at least four years after the contract terminates or until all audits initiated within the four years have been completed whichever is later The contractor agrees to
254. or ag is the most widely u Vi NO and proven GPS monitoring device in the industry It hybrid GPS monitoring mode without the need detects records and reports attempts by the enrolleeto Tor changing out equipment In all monitoring jam or shield the device from receiving GPS signals modes BLUtag receives records and reports one GPS location point per minute at all times BLUtag GPS Jamming and Shielding Detection BLUtag is the most advanced GPS monitoring device in the industry with the capability of detecting recording and reporting suspected GPS jamming and shielding events Jamming occurs when an external source interferes with BLUtag s receipt of GPS signals which an enrollee can do with an inexpensive Page 145 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders illegal GPS jamming device Shielding occurs when a foreign substance blocks BLUtag s receipt of GPS signals which an enrollee can do with common household items according to instructions easily found on the Internet Our proprietary technology continuously checks for specific conditions over a designated length of time indicating GPS jamming or shielding If these conditions exist BLUtag generates a jamming or shielding event and immediately transmits an event notification to VeriTracks which forwards the notification to our Solutions Center Technicians as well as the supervising officer and any other designated r
255. or to submit these documents with proposal they must be provided to any requesting agency post award During Program Management which is the first phase of our Implementation Transition Plan our dedicated account management team works with the Agency to determine how many devices are needed at program launch and for continued operations The volume of equipment includes a sufficient quantity for the Agency s on site spare inventory Most agencies find its volume of on site spare equipment is sufficient when it equals to 10 to 20 percent of active assigned equipment However STOP works with each Agency to determine a workable ratio of onsite spare equipment to active assigned equipment so the Agency does not find itself in a bind When agencies need to adjust its volume of on site spare equipment our account manager works with the Agency to accomplish the goal Furthermore our account manager submits reports to the program manager detailing agreements between the two parties which include an Inventory Control Plan and any adjustments to it 7 3 Account Management Vendor shall provide a liaison to the Agency that will serve as the central point of contact to ensure Contract services are provided at a satisfactory level Such services would include on site on going training to current Agency and new employees technical assistance as requested and resolve issues and ensure customer satisfaction Customer support may
256. orts on its own health tampering and electrical and telephone service interruptions Each event BLUhome reports into VeriTracks is date and time stamped 8 37 Receiver The Receiver shall communicate the Participant s status to Whenever the enrollee enters or leaves his her home BLUhome the Monitoring Center Computer immediately within one immediately calls or reports into VeriTracks the date and time of minute in the event of curfew violations at expiration of the event leave and enters If the enrollee leaves BLUhome s RF leave window including the transmitter returning within signal range during a curfew schedule BLUhome records the date range or transmitter tampers and time of the leave and immediately calls or reports the violation to VeriTracks The curfew is stored on BLUhome and transmits any violations of this schedule to VeriTracks BLUhome also receives records and reports tampering to itself and BLUband BLUhome records the date and time of the tamper if it occurs to itself or BLUband while in BLUhome s RF signal range If tampering with BLUband occurs outside of BLUhome s RF signal range BLUhome records and reports the date and time when BLUband entered the RF signal range 8 38 Receiver The Receiver shall notify the Monitoring Center within BLUhome detects records and immediately reports unauthorized one 1 minute of any tamper attempts to the Receiver itself as well as AC power source problems or di
257. ortunity to cure and fails to cure the default within the period specified in the written notice of default Contractor shall be in breach of its obligations under this Master Agreement and Lead State shall have the right to exercise any or all of the following remedies 1 Exercise any remedy provided by law and ii Terminate this Master Agreement and any related Contracts or portions thereof and 111 Impose liquidated damages as provided in this Master Agreement and 1v Suspend Contractor from receiving future bid solicitations and v Suspend Contractor s performance and vi Withhold payment until the default is remedied d In the event of a default under a Participating Addendum a Participating Entity shall provide a written notice of default as described in this section and have all of the rights and remedies under this paragraph regarding its participation in the Master Agreement in addition to those set forth in its Participating Addendum 8 DELIVERY Unless otherwise indicated in the Master Agreement the prices are the delivered price to any Participating State agency or political subdivision All deliveries shall be F O B destination with all transportation and handling charges paid by the contractor Responsibility and liability for loss or damage shall remain the Contractor until final inspection and acceptance when responsibility shall pass to the Buyer except as to latent defects fraud and Contractor s warranty obligations
258. ost of our fifteen percent 15 of the actual number of units in use with Agency under this contract at no additional cost The Agency shall not pay the Vendor an inventory fee storage fee installation equipment fee or another fee related to inventory units and equipment The Agency shall only be obligated to pay the per day activated unit rate as set forth in the Contract customers maintain an on site inventory of equipment at a rate equivalent to 10 to 20 percent of its active equipment meaning equipment installed on an enrollee or his her home STOP acknowledges and accepts the minimum on site inventory to be at least 15 percent of the Agency s active equipment for this contract and will not charge the Agency a fee of any kind for its on site inventory of equipment during the life of the contract Page 82 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 9 4 Equipment The Vendor shall ship equipment within three 3 business We process and ship equipment orders within 24 hours of receipt Inventory Supplies days or if spare inventory has been depleted within 24 Monday through Friday between the hours of 8 a m and 3 p m hours of receipt of order In the event any equipment Central Time In the event of equipment issues requiring repair or becomes inoperative due to a malfunction or through replacement the supervising officer retrieves the
259. ot increments of approximately one foot When the enrollee enters BLUhome s RF signal range BLUtag transmits an event notification to VeriTracks to confirm the enrollee s presence at Page 143 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders home and curtails its receipt of GPS signals BLUtag transmits monitoring data to BLUhome through an encrypted RF signal BLUhome transmits data to VeriTracks via the landline telephone service in the enrollee s home When the enrollee leaves BLUhome s RF signal range BLUtag immediately resumes its receipt of GPS signals BLUscan our optional mobile monitoring unit allows supervising officers to monitor up to 16 enrollees simultaneously without making visual contact This is helpful if multiple enrollees are in the same location such as school or work It records continuously or on an as needed basis and store up to 5 000 events in its memory BLUscan records tamper and zone violations as well as low battery events It also records the status of BLUtag s GPS signal BLUscan receives power from a rechargeable battery a standard 110 volt AC electrical outlet or a vehicle s cigarette lighter receptacle It has a built in stand for hands free viewing ae SECTION K Vendor Provided Offender Services Item Description Describe how Vendor meets or exceeds specifications 11 1 The Vendor may offer Offender Funded Full Se
260. ot pay any inventory storage equipment or installation fee or any fee related to spare equipment in the Agency s inventory Page 135 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 7 4 Replacement The Vendor shall assure that all equipment delivered to As original equipment manufacturer STOP controls all aspects of Equipment the Agency has been tested to ensure it is operable free manufacturing and quality assurance for all proposed equipment from any defects or damage and is fully operational The Before we ship equipment each device must pass rigorous and Agency reserves the right to reject any and all equipment comprehensive testing to ensure its functionality and reliability not determined to be operational and in acceptable We certify all proposed equipment is operable free from defect or operative order and condition In the event any damage and operational The Agency can reject inoperable or equipment becomes inoperative due to a malfunction or unacceptable equipment and return it for replacement equipment through normal use the Vendor shall incur all We provide a lifetime warranty against malfunction as long as the replacement costs and repairs The Vendor shall provide enrollee does not abuse damage or neglect the equipment We the Agency with replacement equipment within 24 hours also have a no questions asked return policy on all proposed at no charge to the A
261. otification to the assigned supervising officer so he she can arrange a time for replacement of the enrollee s BLUband device We provide 30 days rather than seven days notice to give the supervising officer additional time to negotiate schedules and manage his her time more effectively If the Agency requires human intervention with this event our Solutions Center Technicians can contact the assigned supervising officer based on the Agency s protocols This manual Monitoring Center service is available for an additional cost 8 18 Transmitter The transmitter battery should have a minimum of two 2 BLUband s battery has a life expectancy of at least 24 months of year active life and a three 3 year shelf life continuous use It has a shelf life expectancy of at least five years 8 19 Transmitter The transmitter shall feature multiple levels of tamper BLUband has multiple levels of tamper detection It detects case detection capable of detecting disassembly of the transmitter case and or cutting or circumventing of the transmitter strap tampers through a photo optic sensor inside the case If the enrollee cracks or breaks open the case BLUband generates a tamper violation It also detects strap tampers through a fiber optic cable lining the strap If the enrollee cuts or stretches the strap BLUband generates a tamper violation because the fiber optic cable could no longer complete the circuit Page 77 of 159
262. ourt Service Unit 9540 Center Street 200 MA242 s Manassas VA 20110 Telephone 703 792 5406 Fax 703 792 4786 E Mail Jeffrey Reber dj virginia gov 6 Purchase Order Instructions All orders should contain the following 1 Mandatory Language This order is subject to WSCA NASPO Contract 00212 terms conditions specifications and pricing 2 Your Name Address Contact amp Phone Number 3 Other program requirements as necessary 7 Individual Customer Each State agency and political subdivision as a Participating Entity that purchases electronic monitoring services will be treated as if they were Individual Customers Except to the extent modified by a Participating Addendum each agency and political subdivision will be responsible to follow the terms and conditions of the Master Agreement Contract and they will have the same rights and responsibilities for their purchases as the Lead State has in the Master Agreement Contract Each agency and political subdivision will be responsible for their own charges fees and liabilities Each agency and political subdivision will have the same rights to PWC Contract No 14030AA7 PARTICIPATING ADDENDUM WSCA NASPO COOPERATIVE PURCHASING ORGANIZATION Electronic Monitoring of Offenders Administered by the State of Washington hereinafter Lead State MASTER AGREEMENT CONTRACT Washington Contract Number 00212 Name of Contractor Satellite T
263. overall support center services and overall customer support shall will reflect a score of satisfactory or better We will make the indicate a score of satisfactory or better needed modifications to achieve the requirement 9 10 Performance Measures d One hundred percent 100 of system failures We agree to report all 100 percent system failures to the Agency Requirements shall be reported to the Agency within thirty 30 within 30 minutes of occurrence We will continue to update the minutes of occurrence Agency on the status of the failure and afterward submit a report detailing what happened and what steps we are taking to mitigate the chance of the failure happening again 9 11 Performance Measures e One hundred percent 100 of monthly usage We agree to submit all 100 percent monthly usage charge Requirements charges shall be invoiced to the Agency within 15 days after the end of the month service is provided invoices to the Agency within 15 days after the end of the month service is provided Page 142 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 9 12 Performance Measures The Vendor shall advise the Agency in writing of any STOP understands and agrees to notify the Agency in writing of Requirements extenuating circumstances that will prohibit the Vendor from any extenuating circumstances prohibiting us from meeting these meeting the a
264. pment The device components are quickly removable by a Supervising officers can quickly and easily remove BLUtag using trained officer and are not easily removable except by an the tools we provide in the Officer Kit He she cuts the strap with officer with the correct equipment the pair of strap cutters and removes the bridge clips from BLUtag s wings with the bridge clip removal tool The supervising officer disposes of the bridge clips strap clips and strap BLUtag is not quickly or easily removed except by a trained supervising officer with the correct equipment 4a 25 Equipment All communications to and from the device shall be All communications to and from BLUtag are encrypted to prevent encrypted cloning duplication interference spoofing and or tracing 4a 26 Equipment The device shall be supplied with an installation kit We provide the Agency with one Officer Kit per 10 enrollees The containing all necessary equipment to install activate or Officer Kit contains a strap cutting kit one pair of strap cutters deactivate the device At least one tool kit will be and a bridge clip removal tool These are all the tools the included for each 25 units in use supervising officer needs to install and remove BLUtag 4a 27 Equipment The device shall be simple to install and have easy to BLUtag is easy to install With minimal training the supervising understand instructions officer can install BLUtag in a matter of minutes in the field o
265. pon receipt of any subpoena involving or a subpoena we can also submit an affidavit and or make qualified affecting the Agency personnel available to appear and testify as an expert witness in any administrative or legal proceedings at no additional cost Our expert witness has extensive knowledge experience and training in electronic monitoring We immediately notify the Agency s program manager immediately when receiving any legal process concerning the Agency s monitoring data 9 4 Quality Assurance The Vendor shall have a formal quality assurance quality Our quality control program addresses all aspects of our Program control program in place that demonstrates that internal review and quality control processes are in place and routine evaluations of the quality of the system equipment and service are performed to ensure compliance with the terms and conditions of the Contract monitoring system including the design manufacture shipping repair replacement and support of monitoring equipment the design implementation integration testing deployment and maintenance of monitoring software the provision of account management training help desk technical support and Monitoring Center services the detection and prevention of errors and the provision of quality assurance for the equipment and services listed in the solicitation We evaluate and improve our quality control program on a continual basis to meet and exceed
266. prietary technology the first GPS device with such capability on the market Minimizes interference by using a high sensitivity 20 channel GPS receiver with Wide Area Augmentation System Uses Enhanced Secondary Location Technology ESLT to locate the enrollee when it is unable to receive GPS signals Receives one GPS location point every minute ensuring enrollee accountability and public safety Pairs with BLUbox for monitoring in areas with limited GPS reception and for extending the life of BLUtag s battery charge Pairs with BLUhome for monitoring in areas with limited cellular telephone reception and for extending the life of BLUtag s battery charge Operates for at least 48 hours on a single battery charge the longest battery charge life for a GPS monitoring device receiving one location point per minute Requires minimal enrollee involvement recharge the battery one hour per day Factory sealed in an industrial grade plastic case eliminating the risk of improper battery installation and lost replacement batteries Comes with a lifetime warranty and a no questions asked return policy Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders X Cell stil P ell Towers a ae Accuracy varies depending on the location of the cell tower Pros Very fast Works anywhere you have a cell signal including inside Va Location Technology X Enhanced Se
267. r office He or she measures the strap so it fits properly around the enrollee s ankle trims the strap places the strap around the enrollee s ankle and fastens the device to the strap with the consumables BLUtag s strap is adjustable in length to fit around Page 118 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders the ankle of nearly all enrollees We provide longer straps for enrollees who have larger than normal ankles when requested Installation instructions are available in the training guide provided during initial training in our secure online library and by contacting our Solutions Center at any time of the day or night 4a 28 Equipment The device shall be permanently marked with the BLUtag has a permanent non removable label with the device s model serial identification numbers and will withstand serial number and a toll free number to call if the device is found exposure to common cleaning products The vendor will The label is weatherproof and resistant to common chemicals and replace any device without charge if the tracking number detergents If necessary the supervising officer can use BLUscan is not legible to identify the serial number of any piece of equipment regardless of the condition of the label In the unlikely event a device s serial number is not legible we replace the device at no additional cost 4a 29 Equipment The device
268. r Electronic Monitoring of Offenders VERITRACKS E Main Map s Start 02 13 2012 14 21 Stop 02 14 2012 14 21 Hours 24 eo a no o Legend Locate Zones Playback 8 Entollees selected MARY OF isis available OA Lock stort Date show Enrolee Addresses O tracks E vists Y Show Connected Tracks Show Numbered Labels Show Events iher heaend er S00 fk Google R m3 a 29 769682 95 470107 ExportkML Visits appear on maps in VeriTracks as red bull s eyes In this map an enrollee has two Visits red arrows added for emphasis VeriTracks Zones While logged into VeriTracks the supervising officer creates and views date and time sensitive exclusion and inclusion zones either directly on the map or by entering a specific address Zones can be circular or polygonal The latter can have up to 38 sides to match the size and shape of any geographical area Once the supervising officer creates a zone he or she can assign it to one or more enrollees with a customized schedule for each enrollee He or she can also assign a zone to multiple enrollees with certain classifications or criteria While viewing a zone on the map in VeriTracks the supervising officer can move it by dragging and dropping it onto the desired location or reshape and or resize it by dragging its edge until it is the desired size and shape The supervising officer can also create global zones e g an exclusion zone around all elementary and s
269. r and agency data military grade protection for their mission critical Internet operations They are secured against physical intrusion by a wellknown third party that secures some of the nation s most sensitive information Both Centers are guarded by security officers 24 hours a days 365 days a year They also have multiple physical security features including anonymous windowless exteriors bullet resistant Kevlar lined exterior walls security access control and alarm system integrated with closed circuit television interlocking mantrap doors and biometric hand Page 52 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Our geographically redundant Data Centers provide financial and military grade protection for their mission critical Internet operations They are secured against physical intrusion by a wellknown third party that secures some of the nation s most sensitive information Both Centers are guarded by security officers 24 hours a days 365 days a year They also have multiple physical security features including anonymous windowless exteriors bullet resistant Kevlar lined exterior walls security access control and alarm system integrated with closed circuit television interlocking mantrap doors and biometric hand 2 15 Data Center The Vendor s Data Centers must have ventilation and STOP s Data Centers have independently dual po
270. r is entitled to be reimbursed as a direct item of cost under this contract shall pass to and vest in the Purchaser upon delivery of such property by the Contractor and acceptance by the Purchaser Title to other property the cost of which is reimbursable to the Contractor under this Contract shall pass to and vest in the Purchaser upon i issuance for use of such property in the performance of this Contract or ii commencement of use of such property in the performance of this Contract or iii reimbursement of the cost thereof by the Purchaser in whole or in part whichever first occurs Page 13 of 159 5 8 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Title to monitoring equipment or accessories furnished by the Contractor and leased by the Purchaser does not pass to the Purchaser during the performance of this Contract 2 Any property of the Purchaser furnished to the Contractor shall unless otherwise provided herein or approved by the Purchaser be used only for the performance of this Contract 3 The Contractor shall be responsible for damages as a result of any loss or damage to property of the Purchaser which results from the negligence of the Contractor or which results from the failure on the part of the Contractor to maintain administer and protect that property in a reasonable manner and to the extent practicable in all instances 4 If any Purchaser property is lost destroyed or
271. r shall be provided within 48 hours of request Ongoing training shall be provided as agreed mutually between vendor and agency request We work in partnership with the Agency to develop and implement effective training courses for all authorized Agency personnel Our trainers are knowledgeable and experienced STOP employees who facilitate training courses in a professional manner We provide on site and online training courses initial refresher follow up and new functionality On site training takes place at locations selected by the Agency on mutually agreeable dates and times We provide all training and training materials The only items we do not provide are a training room and a computer with a high speed Internet connection for each trainee The initial training course typically takes place on site and requires a 1 5 day commitment It covers all aspects of our monitoring system including how to install maintain and operate all monitoring equipment manage equipment inventory create modify and review enrollee information and enroll un enroll enrollees understand monitoring data notifications and reports interpret maps and create modify assign and review zone and zone schedules determine an enrollee s current location configure hardware and software and troubleshoot issues The initial training course takes a hands on approach Trainees use the actual hardware and software to build confidence with our monitoring syste
272. racking of People LLC hereinafter Contractor And Name of participating state entity Prince William County Virginia hereinafter Participating State Entity Page 3 of 3 any indemnity or to recover any costs allowed in the contract for their purchases The Contractor will apply the charges to each Participating Entity individually This Participating Addendum and the Master Agreement Contract number 00212 administered by the State of Washington together with its exhibits set forth the entire agreement between the parties with respect to the subject matter of all previous communications representations or agreements whether oral or written with respect to the subject matter hereof Terms and conditions inconsistent with contrary or in addition to the terms and conditions of this Addendum and the Master Agreement Contract together with its exhibits shall not be added to or incorporated into this Addendum or the Master Agreement Contract and its exhibits by any subsequent purchase order or otherwise and any such attempts to add or incorporate such terms and conditions are hereby rejected The terms and conditions of this Addendum and the Master Agreement Contract and its exhibits shall prevail and govern in the case of any such inconsistent or additional terms within the Participating State IN WITNESS WHEREOF the parties have executed this Addendum as of the date of execution by both parties below Participating Stat
273. racks We routinely conduct health Monitoring Center necessary to ensure provision of the checks on the hardware and software on all areas related to service for the duration of the contract customer support and enrollee monitoring When equipment upgrades or software functionality enhancements are needed to meet all contractual obligations and evolving customer needs our IT Department completes it 4 16 Monitoring Services The Vendor shall provide the Agency a contact number The Solutions Center provides help desk technical support 24 accessible twenty 24 hours a day seven 7 days a week hours a day 365 days a year Authorized Agency personnel for the purpose of reporting problems that might be contact the Solutions Center by email techsupport stopllc com experienced or toll free telephone 866 703 7867 or toll free fax 877 410 7867 Agency program managers are also provided with the cellular telephone numbers of their dedicated account manager and the Chief Development Officer to report problems or to request additional help and or support 5 0 SECTION E Alert Notifications Item Function Description Describe how Vendor passes meets or exceeds 5 1 Alert Notifications The Radio Frequency electronic monitoring system shall BLUhome STOP s home based receiver unit detects records and be capable of providing real time and batch notification s reports the following events to VeriTracks Once received to the Officer on the following v
274. ract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 1 0 OVERVIEW 1 1 1 2 1 3 1 4 CONTRACT SCOPE The purpose of this contract is the purchase of vendor provided equipment and services for the monitoring of offenders through Radio Frequency RF electronic monitoring and satellite monitoring and remote tracking service GPS for one piece body attached device Contracts may be established with one or more vendors for each of these monitoring services and may be modified as necessary to add new technology or enhancements to existing equipment service available from the contract vendor However during the term of this contract should new methods or types of offender monitoring equipment and or services become available in the marketplace from a non contract vendor the state reserves the right to establish separate contracts for such monitoring equipment services CONTRACT SCOPE AND MODIFICATIONS The MMC reserves the right to modify this Contract by mutual agreement between the MCC and the Contractor so long as such modification is substantially within the scope of the original Contract Such modifications will be evidenced by issuance of a written authorized amendment by the Contract Administrator RECITALS The state of Washington acting as the Lead State for the WSCA NASPO Cooperative Purchasing Organization referred to as WSCA NASPO acting by and through MCC issued a Request for Proposal for
275. ract shall only be effective upon written issuance of a mutually agreed Contract Amendment by the Contract Administrator However changes to point of contact information may be updated without the issuance of a mutually agreed Contract Amendment CONTRACT ADMINISTRATION FEE The Contract s will be subject toa WSCA NASPO Administration Fee Bidder s will include this fee in its bid pricing and not as a separate line item to Purchasers Participating Entities The Contractor s will collect the fees and distribute the fees to WSCA NASPO as outlined below The WSCA NASPO Administration Fee will be one half of one percent 0 5 on all purchases made under authority of the Contract Purchases are defined as total invoice price less any applicable sales tax No taxes will be assessed against this WSCA NASPO Administration Fee The WSCA NASPO Administrative fee shall be paid within sixty 60 days after the end of the calendar quarter It is the Contractor s responsibility to calculate and remit the Administrative Fee since WSCA NASPO does not issue an invoice for this fee Contractor shall indicate the Contract Number 00212 and include with the remittance a quarterly sales report by WSCA NASPO contract participant The administrative fee shall be paid to WSCA NASPO COOPERATIVE PURCHASING ORGANIZATION PROGRAM MANAGER 201 EAST MAIN STREET SUITE 1450 LEXINGTON KY 40507 In addition to the WSCA NASPO Administration Fee as stated above some Part
276. random scheduled and or on demand basis It confirms the enrollee s presence at a designated by calling the enrollee at the designated location or receiving a call from the enrollee from a pre approved telephone number ShadowTrack verifies the enrollee s identity and telephone number using voice biometrics and caller ID respectively For additional identity verification and security ShadowTrack has an automated interview feature that calls the enrollee and solicits his her answers to a series of customizable questions Afterwards it emails an electronic case file to the supervising officer with all questions and answers and room for additional case notes ShadowTrack uses Caller ID to verify the enrollee s telephone number For additional location confirmation and security the system has an automated feature that asks the enrollee to call back into the system after the initial call For additional location confirmation and security the system has an automated feature that asks the enrollee to call back into the system after the initial call ShadowTrack date and time stamps and digitally records all voice verification events Recordings can be replayed at any time The system is accessible 24 hours a day 365 days a year using any computer with a high speed Internet connection Only authorized Agency personnel can access the application through a secure real time Internet connection ShadowTrack automatically transmits alert notifications to
277. re agreement between the parties with respect to the subject matter hereof and except as provided in the section titled Contractor Commitments Warranties and Representations understandings agreements representations or warranties not contained in this Contract or a written amendment hereto shall not be binding on either party Except as provided herein no alteration of any of the terms conditions delivery Price quality or Specifications of this Contract will be effective without the written consent of both parties ORDER OF PRECEDENCE INCORPORATED DOCUMENTS CONFLICT AND CONFORMITY Incorporated Documents Each of the documents listed below is by this reference incorporated into this Contract as though fully set forth herein 1 The MCC s Solicitation document 00212 with all attachments and exhibits and all amendments thereto Contractor s response to the Solicitation 00212 A Participating Entity s Participating Addendum PA The terms and conditions contained on Purchaser s Order Documents if used and PO A a All Contractor or manufacturer publications written materials and schedules charts diagrams tables descriptions other written representations and any other supporting materials Contractor made available to Purchaser and used to affect the sale of the Product and or Service to the Purchaser Page 31 of 159 12 4 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of
278. refresher training or on a specific topic Page 73 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 8 0 SECTION H General Equipment Transmitter and Receiver Specifications Item Function Description Describe how Vendor passes meets or exceeds 8 1 Equipment Vendor is bidding the following device as a part of its STOP offers the Agency BLUband our RF monitoring transceiver Radio Frequency RF Continuous Signaling Electronic device and BLUhome our home based monitoring receiver unit Monitoring Service and has identified this same device in There are two versions of BLUhome one unit transmits the Price Worksheets The responses to these monitoring data via the landline telephone service in the enrollee s specifications are for this equipment home the other transmits data via nationwide cellular telephone service We identify these devices on our Price Worksheets Our Body attached Transmitter responses to these specifications are for BLUband and BLUhome Mig Satellite Tracking of People For additional information on our BLUband and BLUhome Brand Model BLUband X including screenshots please refer to Additional Information on Receiver Home Unit with Landline Connection Cale gory pa Radio Pequency RE OS sienaling i Electronic Monitoring Service which we submit as per Section Mfg Satellite Tracking of People 4 17 of the solicitation
279. reported to VeriTracks automatically distributes event notifications such as Agency Staff immediately or upon expired Grace Period curfew violations and equipment status to the assigned Alerts shall be reported by web based system and or supervising officer s 24 hours a day 365 days a year based on email Additionally alert reports may be provided by fax his her preferred method of receipt email fax and or text and or telephone on an optional basis Vendor must have message All event notifications distribute immediately or after a the capability of reporting alerts after applying a defined designated grace period required by the Agency s monitoring Agency grace period for reporting designated events protocols This grace period is adjustable by Agency specification 4 13 Monitoring Services The Vendor shall be capable of immediately notifying the If VeriTracks experiences a service interruption impacting its designated Agency Program Manager verbally of any ability to process monitoring data and generate and distribute interruption in service or processing delay to the notifications for longer than 60 minutes our dedicated account Monitoring Center or telecommunications systems lasting manager contacts the Agency s program manager based on the longer than sixty 60 minutes Such verbal notification manager s written preference We work with all Agency program shall be provided by the Vendor 24 7 365 managers to incorporate their co
280. ric device technology to verify the enrollee s identity and caller identification to confirm the enrollee s presence at a designated location 10 2 Random Tracking The tracking systems at a minimum should track the ShadowTrack confirms the enrollee s presence at multiple participant randomly and on a scheduled basis while at designated locations such as home work school approved visits home and away It should be capable of etc on a random scheduled and or on demand basis The system works in two ways a ShadowTrack calls the enrollee at the designated location and verifies the enrollee s identity when he or she answers the call and b the enrollee calls into the system via toll free number from a pre approved telephone number verifies the caller s identity using voice biometrics and confirms he she is at the approved location at the designated time 10 3 Random Tracking a Accurately verifying the presence of the a ShadowTrack uses voice biometrics to verify the enrollee s participant unit identity During enrollment the enrollee provides a baseline recording of his or her voice and the system compares all voice verifications to this baseline The system is effective because every voice has a unique sound based on a combination of features including the size and shape of the enrollee s vocal chords larynx mouth tongue and lips Page 83 of 159 Contract 00212 with Satellite Tracking of People
281. rogram We accept new referrals upon request by the Agency 12 6 Prior to any referral the Agency will ensure that the offender has a home phone or The Agency ensures the enrollee has a landline telephone service identifies the need of a cellular service monitoring unit If the enrollee does not have such service the Agency notifies us of the need for cellular based monitoring equipment 12 7 Offenders should have an ability to pay for enrollment and services provided by the The enrollee should be able to pay for all equipment and services Vendor If necessary we can work with the Agency to develop a sliding scale for enrollees with limited financial means 12 8 Vendor will make arrangements to create a fee payment assessment whereby the cost STOP works closely with the Agency to establish a sliding scale of the program to offenders will be set on a mutually agreed upon schedule based on fee for RF monitoring equipment and service that is appropriate monthly earnings of an offender for the local area s wages 12 9 Offenders will be responsible for the cost of lost damaged or stolen equipment STOP invoices enrollees for equipment they lose or damage as well as if they abscond 12 10 The Vendor should provide limited case management services to include STOP works with our nationwide network of local independent service providers to provide case management services including Page 89 of 159 Contract 00212 with Sa
282. roposal they must be provided to any requesting agency post award STOP maintains detailed written policies and procedures for Veri Tracks and its data storage data transmission and network and physical security We train all relevant employees on these policies and procedures to help ensure the protection and security of our customers data We provide these documents to the Agency when requested 3 18 Security The Vendor shall provide secure transmission and storage of GPS data and must ensure that all data data transmissions and data storage is kept confidential VeriTracks is accessible only to authorized users through a Hypertext Transfer Protocol Secure HTTPS connection HTTPS is a combination of HTTP and the Secure Socket Layer Transport Layer Security SSL TLS protocols which protect network traffic through 128 bit encryption Users must verify their identity by entering their username and password on the VeriTracks login page There are three types of user accounts in VeriTracks restricted normal and administrative Restricted users have permission to view monitoring data Normal users have permission to add delete and or edit as well as view data Administrative users have permission to create users as well as add delete edit and or view data The Agency decides the type of user account for each user VeriTracks automatically assigns and emails strong passwords to the users Passwords cannot be captured because
283. rough provides help desk technical support and Monitoring Center one or more contracts with State Government agencies at services 24 hours a day 365 days a year It operated on a the time of proposal submittal This experience shall be continuous basis since 2006 The agencies listed in Item 1 3 have with the same government agencies listed in Item 1 3 used our Solutions Center s services since the inception of their The Vendor shall have been the prime contractor for any contracts STOP is the prime contractor for all of the agencies contract services performed by any subcontracted listed in Item 1 3 and our Solutions Center staff performed the monitoring service center or help desk facility contractually required Monitoring Center and or technical support services since the start of the contracts 2 2 Facility The Vendor shall provide a secure confidential monitoring The Solutions Center provides secure and confidential help service center and help desk facility that provides service desk technical support and Monitoring Center services 24 hours a 24 7 365 day 365 days a year The facility is in a secure section of our Corporate headquarters with separate biometric secure entrance and monitored security cameras 2 3 Facility Monitoring Center will be clean well maintained safe The Solutions Center complies with all applicable federal state and secure for personnel as well as compliant with all and local laws and regulations It is clean well
284. rovisions All above insurance policies shall include but not be limited to the following provisions Additional Insured The State of Washington and all authorized Purchasers shall be named as an additional insured on all general liability umbrella excess and property insurance policies All policies shall be primary over any other valid and collectable insurance Notice of Policy ies Cancellation Non renewal For insurers subject to Chapter 48 18 RCW Admitted and regulated by the Washington State Insurance Commissioner a written notice shall be given to the director of purchasing or designee forty five 45 calendar days prior to cancellation or any material change to the policy ies as it relates to this Contract Written notice shall include the affected Contract reference number Surplus Lines For insurers subject to Chapter 48 15 RCW Surplus Lines a written notice shall be given to the director of purchasing or designee twenty 20 calendar days prior to cancellation or any material change to the policy ies as it relates to this Contract Written notice shall include the affected Contract reference number Cancellation for Non payment to Premium If cancellation on any policy is due to non payment of premium a written notice shall be given the director of purchasing or designee ten 10 calendar days prior to cancellation Written notice shall include the affected Contract reference number Identification Policy ies
285. rs of ongoing training every quarter Ongoing training addresses hardware and software functionality troubleshooting and customer service In addition to training all Technicians must undergo weekly quality control reviews to improve communication increase resolution ensure adherence to policies and procedures and address any outstanding issues 2 12 Services The Vendor must provide a staffed communication system The Solutions Center provides help desk technical support 24 utilizing an 800 telephone number an 800 number fax hours a day 365 days a year Authorized Agency personnel and email access available 24 hours per day 365 days per contact the Solutions Center by email techsupport stopllc com year at no additional charge to the Agency for technical or toll free telephone 866 703 7867 or toll free fax 877 410 analysis and application assistance 7867 We provide all help desk technical support at no additional cost 2 13 Services The Vendor s Monitoring Center must be able to support When authorized Agency personnel or authorized law interactive queries from authorized Officer s and or authorized law enforcement agencies including an offender s location by date range and or time range when requested within 5 minutes enforcement personnel need support they contact the Solutions Center by email or toll free telephone or fax Within five minutes Solutions Center Technicians respond to all types of inter
286. rt helps the Agency hold supervising officers accountable for following its protocols Page 62 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4 5 Monitoring Services The system and software must allow for the following VeriTracks is accessible only to authorized Agency personnel actions over a secure password provided by the Vendor using a standard browser such as Internet Explorer 7 or higher and protected internet or remote access The Officer shall through a Hypertext Transfer Protocol Secure HTTPS be able to complete a new participant enrollment including connection all leven personal miiornation foreach partieipant While logged into VeriTracks authorized Agency personnel can including a enroll adult and juvenile enrollees and enter modify and or view the following information for each enrollee Our Solutions Center Technicians can also perform these actions at the direction of the supervising officer 4 6 Monitoring Services a Name address telephone number equipment number e The enrollee s name addresses telephone number s officer name curfew information temporary and assigned equipment assigned supervising officer permanent permanent schedule schedule and temporary schedule exceptions 4 7 Monitoring Services b Data Curfew changes e Changes and or exceptions to the enrollee s permanent schedule 48 Monitoring Services
287. rticipate document is not binding During the term of this Contract other states and public entities may use this contract by executing a Participating Addendum between themselves and the Contractor Washington State Purchasing Cooperative WSPC Additionally this Contract may be used by members of the Washington State Purchasing Cooperative WSPC including where applicable State Agencies Institutions of Higher Education Political Subdivisions and Non Profit Corporations A list of WSPC members is available at http www ga wa gov PCA SPC htm The State of Washington reserves the right to define the delivery process for any and all awarded vendor services for the purpose of sales within Washington State This includes the right to establish an independent broker to work with prisons other correctional institutions and other offender monitoring activities Page 6 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 2 0 CONTRACT ADMINISTRATION 2 1 2 2 2 3 2 4 2 5 MCC CONTRACT ADMINISTRATOR The MCC shall appoint a single point of contact that will be the Contract Administrator for this Contract and will provide oversight of the activities conducted hereunder The Contract Administrator will be the principal contact for Contractor concerning business activities under this Contract The MCC will notify Contractor in writing when there is a new Contract Administrator assigned to
288. rvice Programs The Vendor shall STOP works with our nationwide network of local independent provide locally based staff to implement this program and may recoup the costs for their services directly from the offender Services may be negotiated based on each user Agency s needs and may include any all of the following Offender Enrollment Offender Initial Contact Installing of Devices on Offender Monitoring of Offender with Initial Investigation of Alerts with Notification to Officer on Verified Violations Field Service Calls Maintenance of Equipment Offender orientation fee assessment and collection of fees from Offender Case Management Services Work school verification Schedule entry maintenance Collateral office visits to review compliance adjust schedules service providers to provide a variety of case management services including enrollment un enrollment enrollee orientation equipment installation and removal field service calls for maintenance receiving enrollee monitoring payments verifying attendance at work and or school schedule maintenance and inperson office visits All Monitoring Center services are performed by our Solutions Center Technicians Page 144 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Additional Information on Category 3 Satellite Monitoring and Remote Tracking Service GPS As per Section 4 17 of WSCA s solicitation
289. s 5 24 System Software and Mapping The Vendor s system shall have the capability to query GPS location information both automatically and individually including latitude and longitude and mapping on all defendants offenders based on specified distance from a specified location within specified date time range as means of performing analysis of GPS Offenders at a potential crime scene VeriTracks includes the Automated Crime Scene Correlation ACSC tool which receives data from records management systems of local law enforcement agencies on crime and incident data The ACSC tool compares the data with the GPS locations of all enrollees in the Agency s monitoring program When ACSC finds an enrollee who was near a reported crime or incident it generates a hit and ranks the strength of the hit based on the enrollee s proximity and the length of time he she was in the vicinity ACSC emails the crime hit report to the assigned supervising officer s each morning Supervising officers can also manually input the address of a reported crime or incident ACSC immediately generates a list of enrollees who were near the crime or incident ranking the strength of the hit based on the same criteria as the automated version Page 129 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 5 25 System Software and The Vendor s sys
290. s the officer to login to VeriTracks to confirm receipt of the notification and close the event once it is resolved The manual method requires our Technician to manually contact the officer and wait for the officer s confirmation Escalating notifications can also be handled either through an automated email notification tree or a Solutions Center Technician manually following the escalation tree which is in the Monitoring Center widget in VeriTracks Regardless if the notification is closed loop or escalating VeriTracks provides automated email escalation notification trees which determines 1 who receives the notification how it is received and the order of recipients 2 the amount of time each recipient s has to respond to the event 3 how many times the notification tree runs 4 what if any action a Solutions Center Technician must take after completing the protocol and the event remains open and 5 who can edit the tree We can develop and implement escalating notification trees for specific enrollee categories or risk levels event types and or days of the week and times of the day Each tree is customizable to meet the Agency s evolving needs Authorized Agency personnel can generate an audit report for any alert notification to determine the date and time when the supervising officer logged into VeriTracks to manage the event The audit report also provides the date and time the officer logged out of VeriTracks This repo
291. sage Page 93 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders VeriTracks Curfews The supervising officer can create a customized curfew for every enrollee in his or her caseload When the supervising officer needs to make a one time change in an enrollee s curfew he or she simply inserts the exception into the schedule Once the exception passes VeriTracks automatically reverts to the standard curfew ona senadutes for mar san TEC tae men tore csee wes toe awoon wan tora wee vems tare weee wan tome The supervising officer can view curfews by the week or month VeriTracks Event Notifications VeriTracks distributes automated event notifications to the assigned supervising officer and any other designated recipients according to their preferred schedule and method of receipt email fax page and or text message Subject Line BSTP From no reply stopllc com PID3346 Marty Morris 555 555 1212 16 40 11 30 10 Brian Moran PID Enrollee Enrollee s Phone Time Date Officer VeriTracks transmits event notifications by email fax page or text message The example above is an email notification of a strap tamper violation VeriTracks Reports VeriTracks has a robust reporting capability that meets and exceeds the Agency s need for information and evidence based practices documentation with more than 240 reports which contain near real time monitoring data when generated While l
292. sconnects In the event of a telephone line disconnect the Receiver shall notify the Monitoring Center of stored messages within one 1 minute of restoration of telephone service All messages shall be time and date stamped with actual time of occurrence opening of its case or movement to another location or telephone number to VeriTracks which distributes the notification to the assigned supervising officer and any other designated recipients within one minute of the actual event according to their preferred method of receipt email fax page or text message BLUhome also detects records and reports electrical and telephone service interruptions If the electrical service is interrupted the unit records the date and time the outage started and immediately transmit or report a notification to VeriTracks It also immediately transmits a date and time stamped notification when service is restored During an electrical service outage BLUhome operates using its backup battery which powers the unit for approximately 72 hours If the telephone service is interrupted BLUhome records the date and time when the interruption started and stores incoming monitoring data in its Page 81 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders builtin non volatile memory until service is restored When service is restored it immediately transmits the end date and time to VeriTracks along
293. scription of Optional Services Typical Daily Charge 1 Manual Voice Monitoring Center Service up to three alert types 1 00 unit day 2 Installation Removal service 3 00 unit day Page 159 of 159
294. sed on the Agency s protocols and document all actions taken 4a 32 Equipment The device shall acquire GPS within 5 minutes when BLUtag has a high sensitivity 20 channel GPS receiver with Wide placed in an outdoor environment Area Augmentation System Based on a 24 hour test period when BLUtag has an unobstructed view of the sky with ideal atmospheric conditions independent laboratory tests confirm the device acquires a GPS signal within two minutes 44 33 Equipment The battery for the device shall hold a single charge fora BLUtag s rechargeable battery powers the device for at least 48 minimum period of sixteen 16 hours while performing one minute GPS acquisition and downloading data to the Database System at least once every 15 minutes hours on a single charge the longest battery charge life for a GPS monitoring device acquiring one GPS location point per minute and downloading monitoring data at least once every 10 minutes Page 119 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4a 34 Equipment The device shall be shock resistant BLUtag is resistant to chemical solvents corrosion detergents fire shock and vibration 4a 35 Equipment The device s battery shall be able to re charge the battery BLUtag has the longest battery charge life in the industry The from a dead battery status to hold a single charge for a battery powers the d
295. sent by the Participating State to be sued in federal court This section is also not a waiver by the Participating State of any form of immunity including but not limited to sovereign immunity and immunity based on the Eleventh Amendment to the Constitution of the United States 19 ORDER NUMBERS Contract order and purchase order numbers shall be clearly shown on all acknowledgments shipping labels packing slips invoices and on all correspondence Page 43 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 20 PARTICIPANTS WSCA NASPO is the cooperative purchasing arm of the National Association of State Procurement Officials It is a cooperative group contracting consortium for state government departments institutions agencies and political subdivisions e g colleges school districts counties cities etc for all states and the District of Columbia Obligations under this contract are limited to those Participating States who have signed a Participating Addendum where contemplated by the solicitation Financial obligations of Participating States are limited to the orders placed by the departments or other state agencies and institutions having available funds Participating States incur no financial obligations on behalf of political subdivisions Unless otherwise specified in the solicitation the resulting award s will be permissive 21 ENTITY PARTICIPATION Use of specific WSCA NASPO c
296. sewhere in this Contract Impose actual or liquidated damages Suspend or bar Contractor from receiving future Solicitations or other opportunities SN A es ab Require Contractor to reimburse the state for any loss or additional expense incurred as a result of default or failure to satisfactorily perform the terms of the Contract TERMINATION FOR CAUSE In the event the Contract Administrator in its sole discretion determines that the Contractor has failed to comply with the conditions of this Contract in a timely manner or is in material breach the Contract Administrator has the right to suspend or terminate this Contract in part or in whole The Contract Administrator shall notify the Contractor in writing of the need to take corrective action If corrective action is not taken within thirty 30 calendar days or as otherwise specified by the Contract Administrator or if such corrective action is deemed by the Contract Administrator to be insufficient the Contract may be terminated The Contract Administrator reserves the right to suspend all or part of the Contract withhold further payments or prohibit the Contractor from incurring additional obligations of funds during investigation of the alleged breach and pending corrective action by the Contractor or a decision by the Contract Administrator to terminate the Contract In the event of termination the MCC shall have the right to procure for all Purchasers any replacement materials
297. shall be capable of tracking an offender BLUtag monitors and tracks the location and movements of the twenty four 24 hours a day 7 days a week and shall be enrollee 24 hours a day 365 days a year It continuously confirms able to confirm the date time and location of the tracking the date time and location of the enrollee and all events event 4a 30 Equipment The device and all additional equipment shall not be Neither BLUtag nor any of its consumables or optional accessories available as an open market item if this could compromise are available on the open market BLUtag is designed specifically the security of the system for us in the community corrections industry 4a 31 Equipment The strap and circuitry shall enable the device to BLUtag detects strap tampers by means of a fiber optic cable immediately notify the Monitoring Center of any tamper inside the strap If the enrollee attempts to remove the device or attempt or removal from the offenders ankle cut or stretch the strap BLUtag detects records and immediately reports a tamper violation to VeriTracks in active and hybrid monitoring mode Once received Veri Tracks distributes the tamper notification to the designated supervising officer s based on each recipient s preference of email fax or text message If the Agency chooses to use our Monitoring Center service VeriTracks sends the tamper notification to our dual purpose Solutions Center where our Technicians manage the event ba
298. sing a cellular telephone describe in detail how their system accomplishes this the system has the ability to ping the location and determine if the function enrollee is in their authorized geographic location 10 16 Random Tracking The system should be able to identify and differentiate ShadowTrack identifies and differentiates between compliant and between compliant responses missed responses late non compliant voice verifications The system also identifies and responses system tampering fraud and unauthorized differentiates between missed calls late calls unauthorized calls locations The system must provide all unauthorized and tampering It provides telephone numbers from unauthorized telephone numbers for Officer investigation calls for investigation ShadowTrack receives stores and distributes current and historical voice verification data The system automatically transmits alert notifications to the supervising officer via email It also generates a variety of reports 10 17 Random Tracking Describe ability to initiate contacts at both random and ShadowTrack verifies the enrollee s identity and confirms his her scheduled intervals up to 3 contacts per day presence at multiple designated locations on a random scheduled and or on demand basis STOP s pricing is based on the standard rate of five calls per enrollee per day We also include pricing for each call above the standard rate 10 18 Random Tracking Describe ability
299. six ounces It attaches securely impede normal activities or work It shall attach securely around the enrollee s ankle and does not unduly restrict the around the ankle of the offender enrollee s movements and does not prohibit or impede the enrollee s everyday activities 4a 22 Equipment The device shall not pose a safety hazard nor unduly BLUtag is not harmful or post a safety hazard to the enrollee or restrict offenders activities anyone who comes into close proximity of the enrollee The device does not unduly restrict the enrollee s movements because he she can participate in everyday activities including driving exercising and showering 4a 23 Equipment All equipment assigned to the offender shall be BLUtag is designed manufactured and assembled to allow for manufactured to allow for repeated proper sanitization repeated use and with easy sanitizing procedures The supervising The Vendor shall provide instructions to sanitize the officer cleans and sanitizes the device by wiping the exterior equipment including recommended cleaning agents and surface with isopropyl alcohol or a mild bleach solution which methods STOP provides upon request Because BLUtag is made of industrial grade plastic it is impervious to contaminates However because rubber is susceptible to contaminates and degradation after sanitizing BLUtag s strap is designed for one time use We provide the Agency with unlimited straps for each device 4a 24 Equi
300. sponse Orders will be placed by Purchasers Participating Entities only on an as needed basis The State of Washington WSCA NASPO Cooperative Purchasing Organization does not represent or guarantee any minimum level of purchase Page 5 of 159 1 5 1 6 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders CONTRACT TERM The initial term of this contract is for approximately three 3 years from May 1 2013 or the date of last signature whichever is later through December 31 2016 with the option to extend for additional term s or portions thereof Extension for each additional term shall be offered at the sole discretion of the MCC and are subject to written mutual agreement The total contract term including the initial term and all subsequent extensions shall not exceed ten 10 years unless an emergency exists and or special circumstances require a partial term extension The MCC reserves the right to extend with all or some of the Contractors solely determined by the MCC PURCHASERS PARTICIPATING ENTITIES Participating Entities Potential Purchasers Participating Entities include members of the Western States Contracting Alliance which was replaced by the WSCA NASPO Cooperative Purchasing Organization The Western States Contracting Alliance WSCA is a cooperative group contracting consortium for state government departments institutions institutions of higher education agencies and politic
301. ssession that embody Confidential Information Notwithstanding the foregoing Contractor may keep one copy of such Confidential Information necessary for quality assurance audits and evidence of the performance of this Master Agreement 5 3 Injunctive Relief Contractor acknowledges that breach of this Section including disclosure of any Confidential Information will cause irreparable injury to Participating Entity that is inadequately compensable in damages Accordingly Participating Entity may seek and obtain injunctive relief against the breach or threatened breach of the foregoing undertakings in addition to any other legal remedies that may be available Contractor acknowledges and agrees that the covenants contained herein are necessary for the protection of the legitimate business interests of Participating Entity and are reasonable in scope and content 6 DEBARMENT The contractor certifies that neither it nor its principals are presently debarred suspended proposed for debarment declared ineligible or voluntarily excluded from participation in this transaction contract by any governmental department or agency If the contractor cannot certify this statement attach a written explanation for review by WSCA NASPO 7 DEFAULTS amp REMEDIES a The occurrence of any of the following events shall be an event of default under this Master Agreement i Nonperformance of contractual requirements or 11 A material breach of any term or co
302. ssign zones and zone schedules review monitoring data monitor and track enrollees on maps provided by Google Maps and generate download and print reports VeriTracks also distributes automated event notifications to designated recipients according to their preferred schedule and method of receipt email fax page and or text message F supervision x LA Enrollment x J Maintenance x Reports x Enrollee Details j 2 trrotiee No Enrolles Selected inris Od ove fdikvents edi ie A Y Filter Options Last Refreshed 0 10 2011 9 03 09 AM Assigned yes Enrollee Apply Filter Remove Filter y General tnrollee 10 1 Risk Bluteg DT Call Date Last GPS Date Batt Other Contact lp DAIL ATT SKIP 062820114 High 12 9301219 A 00 10 2011 00 55 99 00 10 2011 00 55 34 MED 3 94 o a a P BRYANT JAMIE 4 1 11 High 12 301516 A 08 10 2011 09 02 17 09 10 2011 09 13 04 m 4 01 A s a E BUCKLEY ISHMAEL 07 19 11 01 High 12 3004298 A 08 10 2011 08 57 00 08 10 2011 08 56 56 MD 4 114 a de gt E CAPONE AL FA0O001 High 12 2093607 A 00 10 2011 00 59 34 00 10 2011 06 59 14 4 2v o s A O CENTRE INC BLUTAG 7292024 High 12 302597 A 00 10 2011 00 55 39 00 10 2011 00 06 44 4 150 K s a EJ CLEARWATER BLUTAG 692011 Medium 12 304214 A 08 10 2011 09 02 38 08 10 2011 09 02 34 MI 3 9v o o a CLEARWATER VICTIM VIC2669741 Victim 008 300061 A 08 09 2011 12 16 25 08 09 2011 10 59 47 4 19 b e a w COLWIN FLUFFY ase High 12 93
303. sued by the MCC at its sole discretion An individual designated by the Bidder or Contractor to act on its behalf and with the authority to legally bind the Bidder or Contractor concerning the terms and conditions set forth in Solicitation Bid and Contract documents A sealed written offer to perform a Contract to provide materials supplies services and or equipment in reply to an Invitation For Bid IFB A Vendor who submits a Bid or Proposal in reply to a Solicitation Page 35 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Business Days Monday through Friday 8 00 a m to 5 00 p m Pacific Time except for holidays observed by the state of Washington Calendar Days Consecutive days of the year including weekends and holidays each of which commence at 12 00 01 a m and end at Midnight Pacific Time When days are not specified Calendar Days shall prevail Contract An agreement or mutual assent between two or more competent parties with the elements of the agreement being offer acceptance and consideration Contract The person designated to manage the resultant Contract for the MCC The primary Administrator contact for the MCC with Purchasers and Contractor on a specific Contract Contractor Individual company corporation firm or combination thereof with whom the MCC develops a Contract for the procurement of materials supplies services and or equipment It shall
304. sues to VeriTracks which distributes the information to the designated supervising officer s If the Agency chose to use our Monitoring Center service VeriTracks distributes the event notification to our Solutions Center where a Technician will manage the event based on the Agency s protocols If no issues are reported the device is operating properly 4a 39 Equipment The device shall be designed to prevent tracing or BLUtag and its communications are encrypted and designed to duplication of the signal by other electronic devices or prevent cloning duplication interference spoofing and or tracing equipment 4a 40 Equipment The device and software system should be capable of BLUtag s built in non volatile memory stores up to 150 date and storing up to 99 zones so that zone violations can be time sensitive zones and VeriTracks stores an unlimited number of immediately reported regardless of the call in frequency date and time sensitive zones Because BLUtag stores zones in memory it does not need to communicate with VeriTracks to verify the enrollee s compliance with zones or generate an event notification when the enrollee commits a zone violation As a result BLUtag is able to expedite the distribution of event notifications to the designated supervising officer s and or our Solutions Center Technicians who provide Monitoring Center services according to the Agency s established monitoring protocols 4a 41 Equipment The device shall
305. sulting Houston Texas 77055 1500 Jefferson Street SE Olympia WA 98501 pa e ignature te ignature ate Robert Paulson Jr C P M Steve Logan rint or Type Name Print or Type Name Chief Executive Officer itie Page 33 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Print or Type Name Unit Manager Tile Signature Christine Warnock CPPO a Print or Type Naine Chief Procurement Officer Page 34 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders APPENDIX A STANDARD DEFINITIONS This section contains definitions of terms commonly used in Solicitations conducted by the State of Washington Master Contracts amp Consulting Additional definitions may also be found in Chapter 43 19 RCW and WAC 200 300 015 and all terms contained herein will be read consistently with those definitions Acceptance Testing All or Nothing Alternate Authorized Representative The materials supplies services and or equipment have passed appropriate Inspection In the event that there is a formal Acceptance Testing period required in the Solicitation document then acceptance is formalized in writing If there is no Acceptance Testing acceptance may occur when the Products are delivered and inspected The process for ascertaining that the materials supplies services and or equipment meets the standards set fort
306. support cannot resolve the issue the technician elevates it to Tier II where an analyst works with the user to achieve resolution In the rare event Tier IM support is needed our hardware and or software Page 140 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders Tier IM support is needed our hardware and or software engineering team is brought into the loop depending on the issue Less than five percent of inquiries need higher levels of support In the event the Agency s issues cannot be resolved through our Solutions Center our Account Manager provides on site assistance within 72 hours after receipt of request 9 3 Litigation Related The Vendor shall make available qualified personnel to STOP routinely attests to the methodology and performance of our Testimony provide testimony as requested or subpoenaed Affidavit monitoring system in administrative and legal proceedings at no expert witness testimony violation hearing testimony or additional cost to the Agency VeriTracks generates reliable and any other GPS expert testimony certification shall be valid monitoring data that is admissible as evidence We can provided at no additional cost to the Agency The Vendor provide written certifications of data to substantiate their accuracy shall immediately notify the Agency GPS Program or to the presiding official or judge When requested or in response to designee u
307. systems and ability to operate systems All Vendors monitoring staff shall be certified by the Original Equipment Manufacturer and must be well versed in all aspects of the system including but not limited to confidential help desk technical support and Monitoring Center services 24 hours a day 365 days a year The manager of our Solutions Center is a STOP employee as are all technicians All Solutions Center personnel received comprehensive training on all aspects of our electronic monitoring system including hardware software and Monitoring Center service in order to provide the highest levels of help desk technical support and service to our customers They receive periodic refresher training during the calendar year as well extensive training on new functionality and services before we launch them Authorized Agency personnel contact the Solutions Center by email or toll free telephone or fax numbers when they need help The Solutions Center has three tiers of support Solutions Center Technicians provide Tier I support resolving more than 95 percent of the requests If Tier I support cannot resolve the issue the technician elevates it to Tier II where a system analyst works with the user to achieve resolution In the rare event Tier III support is needed our hardware and or software engineering team is brought into the loop depending on the issue Less than 5 percent of inquiries need higher levels of support Solutions Center
308. t Violation of this condition may be considered a material breach establishing grounds for Contract termination The Contractor shall be responsible to ensure that all requirements of the Contract shall flow down to any and all Subcontractors In no event shall the existence of a Subcontract operate to release or reduce the liability of Contractor to the state for any breach in the performance of the Contractor s duties CONTRACTOR AUTHORITY AND INFRINGEMENT Contractor is authorized to sell under this Contract only those materials supplies services and or equipment as stated herein and allowed for by the provisions of this Contract Contractor shall not represent to any Purchasers that they have the contract authority to sell any other materials supplies services and or equipment Further Contractor may not intentionally infringe on other established Washington State Contracts Page 11 of 159 4 5 4 6 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders MATERIALS AND WORKMANSHIP The Contractor shall be required to furnish all materials supplies equipment and or services necessary to perform Contractual requirements Materials supplies and workmanship used in the construction of equipment for this Contract shall conform to all applicable federal state and local codes regulations and requirements for such equipment specifications contained herein and the normal uses for which intended Materi
309. t to the Contractor s general liability insurance policy that i names the Participating Entity as an additional insured 11 provides that no material alteration cancellation non renewal or expiration of the coverage contained in such policy shall have effect unless the named Participating Entity has been given at least thirty 30 days prior written notice and 111 provides that the Contractor s liability insurance policy shall be primary with any liability insurance of the Participating Entity as secondary and noncontributory Contractor shall furnish to Participating Entity copies of certificates of all required insurance within thirty 30 calendar days of the Participating Addendum s effective date and prior to performing any work Copies of renewal certificates of all required insurance shall be furnished within thirty 30 days after renewal date These certificates of insurance must expressly indicate compliance with each and every insurance requirement specified in this section Failure to provide evidence of coverage may at State s sole option result in this Master Agreement s termination Coverage and limits shall not limit Contractor s liability and obligations under this Master Agreement 16 LAWS AND REGULATIONS Any and all supplies services and equipment offered and furnished shall comply fully with all applicable Federal and State laws and regulations 17 LICENSE OF PRE EXISTING INTELLECTUAL PROPERTY Contractor
310. t daily offender and shall collect such fee s directly from the offender Vendor should rate all enrollees are required to pay However we can develop describe its program of fee assessment and collection and identify its charges for this sliding scale fees for enrollees with limited financial means to pay program on the price sheet for RF monitoring We have an enrollee collections department that contacts enrollees who are not current with paying their monitoring fee For those experiencing financial hardship we work with them and set up a reduced monthly payment schedule which extends the amount of time the enrollee has to pay his her monitoring fees We report at least on a monthly basis to the contract Agency the number of enrollees current on their monitoring fees those who are behind and those with whom we have worked out a payment plan We work with each Agency to create an enrollee funded monitoring program that allows flexibility to the Agency and enrollee while providing a reasonable profit 12 3 Agency will maintain its own computers software and internet service for We maintain all hardware software and services related to the exchanging information provision of optional services 12 4 The Agency will maintain complete responsibility for program management services STOP assumes complete responsibility for all services not specifically listed 12 5 The Agency will be responsible for all referrals of all new offenders to the p
311. te Texas Zip 77055 Phone 832 553 9501 FAX 832 553 5530 Washington State Department of Revenue Registration Tax number 603252866 Federal Tax ID No 05 0583654 Company Internet URL Address http www stopllc com Legal Status of the Bidder Other Limited Liability Company Bidder s Authorized Representative Reference Section 4 3 Name Steve Logan Chief Executive Officer Phone 832 553 9501 FAX 832 553 9530 E mail slogan Ostopllc com Orders to be sent to billing will be from and payments will be sent to Company Name Satellite Tracking of People LLC Address 1212 North Post Oak Road Suite 100 City Houston State Texas Zip 77055 Phone 832 553 9501 FAX 832 553 5530 Internet address for company catalog http www stopllc com Contact Person for Sales Reports to be filed with MCC Ref Section 2 10 Contact Person s Name Greg Utterback Chief Development Officer Phone 832 553 9502 FAX 832 553 9530 E mail gutterback Ostopllc com Bidder s Company Experience and History Upon request Contractor will provide information about the company s experience and history in providing electronic monitoring of offenders equipment and services Minority Women Owned Business MWBE No X Payment Methods and Term Prompt Payment Discount 2 30 days or Net 31 days Purchasing charge Cards credit and or debit cards accepted include American Express Mastercard and Visa
312. tellite Tracking of People for Electronic Monitoring of Offenders 12 11 a Work school verification a With our local independent service providers we verify any given enrollee s attendance at work or school if the Agency requires in person verification We also work with service providers if the Agency requires enrollees to submit written documentation of their attendance at work or school 12 12 b Schedule entry management b Our dual purpose Solutions Center Technicians have the ability to adjust curfews when requested by supervising officers If we are working with an independent local service provider its staff members have this ability to adjust curfews when requested by supervising officers 12 13 c Collateral office visits to review compliance adjust schedules collect fee s c With our local independent service providers we provide inperson visits since many times they are already handling such matters for their own customers Our service providers meet with enrollees to review their compliance adjust schedules and or to collect documentation and or fees 12 14 d Participant initial contact d We have the capability and depth of knowledge and experience to make initial contact with an enrollee but depending on the location we may subcontract this service to one of our local independent service providers 12 15 e Participant orientation e We have the capability and depth of know
313. tem shall be able to assign to users role based security levels These include but are not limited to manager supervisor and Officer VeriTracks has three types of user accounts restricted normal and administrative Restricted users have permission to view monitoring data Normal users have permission to add delete and or edit as well as view data Administrative users have permission to create users as well as add delete edit and or view data The Agency decides the type of user account for each user 5 16 System Software and Mapping The Vendor s system is able to accept critical event data points and be able to link Offender s to the event on the map Supervising officers can manually input critical event data into VeriTracks or automatically batched critical event data can download into the application at a specific time of the day or night Supervising officers can view the link between enrollee locations and movements and the location of critical events VeriTracks includes the Automated Crime Scene Correlation ACSC tool which receives data from records management systems of local law enforcement agencies on crime and incident data The ACSC tool compares the data with the GPS locations of all enrollees in the Agency s monitoring program When ACSC finds an enrollee who was near a reported crime or incident it generates a hit and ranks the strength of the hit based on the enrollee s proximity and the length
314. tem software shall allow for a non VeriTracks has fields that are customizable for each Agency The Mapping erasable alpha numeric identification designated by the Agency can determine a field to be a non erasable alpha numeric Agency A unique identification shall be used for each identification The use of this field is available only to the Agency offender within the Vendor s system In addition the which is one of multiple customizations of VeriTracks to fit the software shall require the following minimum mandatory Agency s needs fields for initial offender enrollment 5 26 System Software and a name Supervising officers enter the enrollee s name in the Name field Mapping in the Enrollee widget of VeriTracks 5 27 System Software and b unique numeric identifier VeriTracks allows agencies to use a unique numeric identifier for Mapping each enrollee assigned to its GPS monitoring program 5 28 System Software and c physical address Supervising officers enter one or more physical addresses for each Mapping enrollee in his her caseload A note about each address can be added such as noting a dog is in the backyard 5 29 System Software and d serial number of equipment Before any piece of equipment ships to the Agency it has already Mapping been assigned to the Agency s inventory in VeriTracks This makes assigning any piece of equipment to an enrollee a quick and easy process 5 30 System Software and e time zone The Agen
315. the Agency s standards of performance Page 141 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 9 5 Monitoring and The Agency Program Manager or designated staff may We understand and agree to the Agency s program manager Evaluation Requirements perform Agreement compliance reviews during the term periodically conducting compliance reviews and submitting of the Agreement The Agency Program Manager may written compliance reports throughout the term of the contract We include periodic review of compliance with contract understand the program manager provides a copy of compliance service delivery reports to us If the program manager identifies issues of The Agency Program Manager will provide written noncompliance we submit a Corrective Action Plan CAP to the compliance reports to the Contractor When issues of program manager within 10 days after receiving the compliance non compliance are identified a written Corrective Action report We understand and agree failure to correct issues of Plan CAP will be required of the Vendor The CAP is to noncompliance within 30 days after receipt of the compliance be submitted to the Agency Program Manager within ten report may result in determination of breach of contract and 10 days of receipt of the Agreement compliance review termination of services report Failure to correct deficiencies after thirty 30 d
316. the Center is a carrier hotel connecting business to the carriers and routes that lead most directly to the desired destination All Tier 1 Internet Service Providers ISPs peer in the data center including AT amp T Centurylink Inteliquent Level 3 Communications Sprint XO Communications and Verizon 3 7 Data Storage The Vendor must ensure that all records automated or All enrollee information and monitoring data remains the property hard copy files remain the property of the Agency and of the Agency throughout the life of the contract and beyond upon request shall be returned within 30 days in the event STOP simply receives and stores it When requested we return all the contract is canceled or terminated data to the Agency within 30 days in the requested format 3 8 Data Storage The Vendor s system must ensure that all data be recorded STOP records all monitoring data with a historical transaction with a historical transaction record and stored archived for record and stores it in the Agency s database throughout the term retrieval backup in a database when requested by Agency of the contract and beyond When requested STOP can retrieve personnel in accordance with the following any historical records 3 9 Data Storage a All historical data must be centrally stored and All enrollee information and monitoring data for the Agency is accessible for reporting purposes recorded and stored at in our two geographically redu
317. the Purchaser Therefore the Contractor hereby assigns to the State of Washington any and all of the Contractor s claims for such price fixing or overcharges which arise under federal or state antitrust laws relating to the materials supplies services and or equipment purchased under this Contract WAIVER Failure or delay of the MCC or Purchaser to insist upon the strict performance of any term or condition of the Contract or to exercise any right or remedy provided in the Contract or by law or the MCC s or Purchaser s acceptance of or payment for materials supplies services and or equipment shall not release the Contractor from any responsibilities or obligations imposed by this Contract or by law and shall not be deemed a waiver of any right of the MCC or Purchaser to insist upon the strict performance of the entire agreement by the Contractor In the event of any claim for breach of Contract against the Contractor no provision of this Contract shall be construed expressly or by implication as a waiver by the MCC or Purchaser of any existing or future right and or remedy available by law Page 24 of 159 9 16 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders APPLICABLE STANDARD TERMS AND CONDITIONS Appendix B titled WSCA NASPO Master Agreement Standard Terms and Conditions shall supplement the terms and conditions appearing elsewhere within this contract 10 0 DISPUTES AND REMEDIE
318. the application uses SSL TLS to encrypt all traffic 3 19 Security The Vendor s facility equipment data transmissions and data storage shall be secure At a minimum the Vendor s facility shall be alerted and monitored by a local law enforcement Agency or security company The alert line shall be a tamper resistant dedicated circuit and shall not be exposed to any person or thing that could alter or damage the line The Monitoring Center shall be equipped with automated fire detection and suppression equipment The two Data Centers housing VeriTracks use multiple systems to ensure the protection and security of the housed within its walls In addition to the physical security measures the Centers provide multiple secure pathway for the transmission of data to the appropriate recipient Both Data Centers are monitored by at least one local law enforcement agency and fire department through secure communications The our dual purpose Solutions Center has multiple physical security features including restricted access doorways closed circuit security cameras a keypad based magnetic door lock system biometric hand geometry scanner and an alarm system monitored by a private security company Only authorized STOP personnel have access to the Solutions Center Page 112 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 3 20 Securi
319. the purpose of purchasing equipment and services for the electronic monitoring of offenders in accordance with its authority under Chapter 39 26 RCW Satellite Tracking of People LLC submitted a timely Response to the MCC s Solicitation incorporated by reference The MCC evaluated all properly submitted Responses to the above referenced RFP and has identified Satellite Tracking of People LLC as one of the apparently successful Contractors The MCC has determined that entering into a Contract with Satellite Tracking of People LLC for the following categories of electronic monitoring services Radio Frequency RF and satellite and remote tracking service GPS for one piece body attached device will meet Purchaser s needs and will be in Purchaser s best interest NOW THEREFORE MCC awards to Satellite Tracking of People LLC this Contract the terms and conditions of which shall govern Contractor s furnishing to Purchasers the equipment and services identified herein for the electronic monitoring of offenders This Contract is not for personal use IN CONSIDERATION of the mutual promises as hereinafter set forth the parties agree as follows ESTIMATED USAGE Based on past and or projected future usage it is estimated that purchases over the initial three 3 year term of the Contract may approximate 5 000 000 for contract products and services This estimate was provided solely for the purpose of assisting Bidders in preparing their Re
320. this Contract ADMINISTRATION OF CONTRACT MCC will maintain Contract information and pricing and make it available on the DES web site CONTRACTOR SUPERVISION AND COORDINATION Contractor shall 1 Competently and efficiently supervise and coordinate the implementation and completion of all Contract requirements specified herein 2 Identify the Contractor s Representative who will be the principal point of contact for the MCC Contract Administrator concerning Contractor s performance under this Contract 3 Immediately notify the Contract Administrator in writing of any change of the designated Contractor s Representative assigned to this Contract and 4 Violation of any provision of this paragraph may be considered a material breach establishing grounds for Contract termination 5 Be bound by all written communications given to or received from the Contractor s Representative POST AWARD CONFERENCE The Contractor may be required to attend a post award conference scheduled by the Procurement Coordinator to discuss contract performance requirements The time and place of this conference will be scheduled following contract award CONTRACT MANAGEMENT Upon award of this Contract the Contractor shall 1 Review the impact of the award and take the necessary steps needed to ensure that contractual obligations will be fulfilled 2 Promote and market the use of this Contract to all authorized contract Purchasers Particip
321. tifications per month information Once the Agency approves the layout and content e per offender within each location site the report is added to the list of available reports to the Agency s supervising officers and or program manager s 6 6 Offender Alert Report The Vendor s system shall provide the Agency the ability The Enrollee Event Notification Report already exists in to generate alert reports queried by individual assigned offender and date parameters that identifies the type of alert time of alert method of alert fax e mail or phone call and recipient of alert VeriTracks and it lists all event notifications for an individual assigned enrollee for a specified date and time range including the following information for each event notification event type event start and stop date and time notification type and notification recipient If the Agency operates multiple offices the report can be sorted by office or any other criteria If the Agency needs information not currently included in the report our team of report writers can modify the report to include the needed Page 133 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders information Once the Agency approves the layout and content the report is added to the list of available reports to the Agency s supervising officers and or program manager s 6 7 Customized Reports The Agency c
322. tion escalates and what happens when the event remains open after running through the tree Page 105 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders For additional information on our Monitoring Center services including screenshots of the Monitoring Center widget in VeriTracks please refer to Additional Information on Category 3 Satellite Monitoring and Remote Tracking Service GPS which we submit as per Section 4 17 of the solicitation 2 19 Services The Vendor s Monitoring Center Service must provide the All inbound and outbound phone calls emails faxes and text capability for every human voice call in and out of the messages to the Solutions Center are accurately logged and system to be recorded with a transaction record that maintained Our phone system records the date time and phone indicates the called number or calling number and the number called or received This information is also stored in result of the call This information shall be made available VeriTracks and is associated with each step in the appropriate to the Agency Program Manager at the Agency s request protocol or ticket Faxes received at the Solutions Center are also logged into the appropriate protocol step or ticket in VeriTracks and digitally scanned and saved for reference Every email received by the Solutions Center is attached to the appropriate protocol step or action
323. tion from authorized Purchasers Expenses incurred otherwise shall be borne solely by the Contractor SITE SECURITY While on Purchaser s Participating Entity s premises Contractor its agents employees or Subcontractors shall conform in all respects with physical fire or other security regulations INSPECTION AND REJECTION The Purchaser s Participating Entity s inspection of all materials supplies and equipment upon delivery is for the purpose of forming a judgment as to whether such delivered items are what was ordered were properly delivered and ready for Acceptance Such inspection shall not be construed as final acceptance or as acceptance of the materials supplies or equipment if the materials supplies or equipment does not conform to contractual requirements If there are any apparent defects in the materials supplies or equipment at the time of delivery the Purchaser will promptly notify the Contractor Without limiting any other rights the Purchaser may require the Contractor to 1 repair or replace at Contractor s expense any or all of the damaged goods 2 refund the price of any or all of the damaged goods or 3 accept the return of any or all of the damaged goods TREATMENT OF ASSETS 1 Title to all property furnished by the Purchaser Participating Entity shall remain with the Purchaser Participating Entity as appropriate Title to all property furnished by the Contractor the cost for which the Contracto
324. toration of data within 10 minutes The centers are segmented restoration of data collection and user monitoring services into layers each of which fulfills a specific function The layers within ten 10 minutes after computer failure The are horizontally scalable which means processing tasks are Monitoring Center should have duplicate data storage distributed across multiple pieces of hardware with each piece devices with automated fail over and automatic re performing the same function but handling only a part of the work establishment of the duplicate databases upon replacement As a result we are able to quickly add hardware to each layer to of the failed storage device increase capacity and performance and improve redundancy We scale most layers N 2 1 e each layer has two pieces of equipment in addition to what a normal load requires This means a layer would not experience congestion until at least three pieces of hardware fail Each layer has multiple nodes i e individual pieces of hardware such as servers that comprise the system Each node has redundant disks network connections and power The data storage systems are also highly redundant They are configured as a Redundant Array of Independent Disks 6 2 26 Data Storage Upon request from the Agency the Vendor must provide Upon request we provide the Agency with the most current and the most up to date complete copy of the System complete copy of its database in VeriTracks i
325. training via live webinars which are also recorded and stored online for viewing at a later date 7 5 Training Vendor will provide training and or user manuals in soft STOP provides every trainee with the most current version of our format such as PDF and shall authorize Agency to comprehensive training guide in hard and soft copy formats for duplicate these materials as necessary to facilitate Agency initial training We also provide hard copies of our User Manual training needs upon request The User Manual is also accessible online in soft copy format in VeriTracks through a link in the header section We authorize the Agency to duplicate training materials as needed 7 6 Training Deleted 7 7 Training Describe your company s capability to provide training We provide online live webinar training sessions to authorized both on line and via Webinar Agency personnel on mutually agreeable dates and times throughout the term of the contract Authorized Agency personnel also have unlimited access to our secure online library of training materials including our User Manual training guides quick reference guides and self paced training videos on specific topics We can provide one on one web trainings for individual supervising officers when requested which can be for initial training refresher training or a specific topic We also can provide webinars for up to 250 participants at a time when requested for initial or
326. ty The Vendor shall maintain a written Disaster Recovery STOP maintains a comprehensive written Disaster Recovery Plan Plan to cover power failures telephone system failures which covers all of our policies and procedures regarding the local equipment failures flood or fire at the Monitoring mitigation of preparation for response to and recovery from Center and Data Center continued continuity of human and natural disasters We provide these documents to the operations While it is not necessary for the vendor to Agency when requested submit these documents with proposal they must be provided to any requesting agency post award tan SECTION D Equipment Requirements single body attached device Item Function Description Describe how Vendor meets or exceeds specifications 4a 1 Equipment Vendor is bidding the following one piece body attached BLUtag the most widely used Global Positioning System GPS device and the accessories identified in the Price monitoring device in the industry has been in use longer than any Worksheets The responses to these specifications are for other one piece GPS device on the market Today more than 350 this equipment government agencies and independent service providers in 42 states and the District of Columbia use BLUtag which includes One piece Body attached Device some of the largest GPS monitoring programs in the U S Among a a those agencies using BLUtag are the California Department of di E dl of
327. uired in order to use the Product in its intended manner and the infringement could not have been avoided by substituting another reasonably available product system or method capable of performing the same function or 2 it would be reasonably expected to use the Product in combination with such product system or method The Indemnified Party shall notify the Contractor within a reasonable time after receiving notice of an Intellectual Property Claim Even if the Indemnified Party fails to provide reasonable notice the Contractor shall not be relieved from its obligations unless the Contractor can demonstrate that it was prejudiced in defending the Intellectual Property Claim resulting in increased expenses or loss to the Contractor If the Contractor promptly and reasonably investigates and defends any Intellectual Property Claim it shall have control over the defense and settlement of it However the Indemnified Party must consent in writing for any money damages or obligations for which it may be responsible The Indemnified Party shall furnish at the Contractor s reasonable request and expense information and assistance necessary for such defense If the Contractor fails to vigorously pursue the defense or settlement of the Intellectual Property Claim the Indemnified Party may assume the defense or settlement of it and the Contractor shall be liable for all costs and expenses including reasonable attorneys fees and related costs incurred
328. ust be the same one piece body attached device securely attached to the ankle BLUtag receives GPS satellite signals to monitor and track the enrollee s location and movements It uses nationwide cellular telephone service to transmit or report all monitoring data and to VeriTracks The monitoring data includes GPS location points equipment condition location and or movement violations etc The same BLUtag device operates in active passive or hybrid GPS monitoring mode Page 115 of 159 Contract 00212 with Satellite Tracking of People for Electronic Monitoring of Offenders 4a 14 Equipment Active GPS shall be a service level that must collect a BLUtag receives and records one GPS location point every minute tracking point at least once every minute and must report at all times and in all monitoring modes In active mode when the information via the cellular network at least once every enrollee is compliant with his or her terms of supervision BLUtag fifteen 15 minutes and must report tampering and zone transmits data to VeriTracks at least once every 10 minutes via violations immediately Devices proposed for Active GPS nationwide cellular telephone service It immediately transmits that utilize less frequent intervals shall be rejected and not data to Ver Tracks when a the enrollee commits a violation e g evaluated tamper violation zone violation etc b the supervising officer initiates a Locatio
329. ve events by Agency request This confidential information is shared with during short term signal loss while the transmitter is still the Agency and if needed changed to meet its specifications in range This Leave Window must be adjustable at the during the Program Management phase of our Agency s direction on a per unit participant basis Implementation Transition Plan If the Agency prefers a shorter or longer grace period STOP can easily and quickly adjust the length to meet the need 8 31 Receiver A Reporting Window count down timer exists within all BLUhome calls or reports into VeriTracks at least once every RF systems as a means of regularly confirming that the four hours to confirm it is functioning properly regardless if the Receiver is connected to the phone line and capable of unit needs to transmit any monitoring data If the Agency prefers reporting events not disconnected from the phone line to adjust the call in frequency STOP can easily and quickly make and unable to report such as disconnected by a participant the adjustment to meet the Agency s needs and expectations This before leaving range This Reporting Window must be adjustment is discussed during the Program Management phase of adjustable at the Agency s direction on a per our Implementation Transition Plan unit participant basis 8 32 Receiver The Receiver shall detect and report events related to BLUhome detects records and reports electrical and telephone
330. ware with the transfer of Product title A subsequent transfer of this software license shall be at no additional cost or charge to either Participating Entity or Participating Entity s transferee 29 WAIVER OF BREACH Failure of Lead State or Participating Entity to declare a default or enforce any rights and remedies shall not operate as a waiver under this Master Agreement or Participating Addendum Any waiver by the Lead State or Participating Entity must be in writing Waiver by the Lead State or Participating Entity of any default right or remedy under this Master Agreement or Participating Addendum or breach of any terms or requirements shall not be construed or operate as a waiver of any subsequent default or breach of such term or requirement or of any other term or requirement under this Master Agreement or Participating Addendum 30 WARRANTY The Contractor warrants for a period of one year from the date of Acceptance that a the Product performs according to all specific claims that the Contractor made in its response to the solicitation b the Product is suitable for the ordinary purposes for which such Product is used c the Product is suitable for any special purposes identified in the solicitation or for which the Participating Entity has relied on the Contractor s skill or judgment d the Product is designed and manufactured in a commercially reasonable manner and e the Product is free of defects Upon breach of the warr
331. wered heating temperature control adequate to ensure proper functions of ventilating and air conditioning systems which are continuously the Data Center hardware monitored for optimal operation 2 16 Data Center The Vendor s Data Centers must have back up emergency STOP s Data Centers have redundant power with a proven record power generators of 99 99 percent uptime availability They have multiple redundant backup diesel generators to provide power in the event the local public utility fails as well as Uninterruptible Power Supply systems to prevent power spikes surges and brownouts They are also power grid independent and the entire electrical systems have built in redundancies to ensure continuous operation 2 17 Data Center The Vendor must have redundant Data Centers located Our geographically redundant Data Centers are location in sufficiently distant from the primary center such that itis Ashburn Virginia the primary center and Chicago Illinois the unlikely to be adversely affected by a manmade or natural secondary center Due to being more than 500 miles apart is it event or loss of electrical or communications services that unlikely the secondary Data Center would be adversely affected would disable the primary Data Center by a manmade or natural disaster that would impair the primary center s operations 2 18 Data Center All back up systems in the Data Centers must be tested All of the back up systems for both Data C
332. when requested security 2 30 Security The system shall provide security features which prevent STOP takes a proactive approach to application and network unauthorized individuals from accessing any information held by the Vendor Secure access to the system shall be maintained at all times security upgrading security measures on a continuous basis We use industry leading technology and tools to provide the highest levels of security to protect monitoring data prevent hacking into our monitoring system and implement fast fault recovery The security model for our system was designed by a General Dynamics business line which we acquired in 2004 It applies the same policies and procedures as those used by the U S Department of Defense and U S intelligence agencies We believe we are the only company in the industry whose system complies with the National Institute of Standards and Technology s Federal Information Processing Standards FIPS Special Publication 800 53 Recommended Security Controls for Federal Information Systems and Organizations which developed several key security standards and guidelines required by congressional legislation most notably the Federal Information Security Management Act FISMA VeriTracks is protected by a proven and reliable security system with corresponding best practices in security The network is divided into multiple zones which are designed to logically segment the network tra
333. with all data stored in its memory VeriTracks distributes the notification to the assigned supervising officer and any other designated recipients within one minute of the restoration of service according to their preferred method of receipt email fax page or text message 9 0 SECTION I Equipment Item Function Description Describe how Vendor passes meets or exceeds 9 1 Equipment Deleted Inventory Supplies 9 2 Equipment At no additional cost to the Agency the Vendor shall STOP absorbs the cost of replacing lost stolen or damaged Inventory Supplies supply replacements for lost stolen and damaged equipment at a rate equivalent to five percent of the Agency s equipment equal to five 5 percent of the Agency s annual active usage meaning the equipment is installed on the active units for offenders on an annualized basis Detail enrollee or in his her home If more than five percent of the cost to agency of each piece of equipment should payment Agency s active equipment usage is lost stolen or damaged the be required Agency reimburses STOP for the cost of replacing unrecoverable equipment Replacement costs for all proposed equipment are listed on our Price Worksheets 9 3 Equipment The Vendor shall provide and maintain a STOP does not charge the Agency a fee of any kind for its on site Inventory Supplies backup replacement inventory of monitoring units up to inventory of equipment during the life of the contract M
334. y the other party in the most expeditious fashion possible following receipt of such subpoena or other legal process Contractor and MCC further agree to cooperate with the other party in any lawful effort by the other party to contest the legal validity of such subpoena or other legal process commenced by a third party LIENS CLAIMS AND ENCUMBRANCES All materials equipment supplies and or services shall be free of all liens claims or encumbrances of any kind and if the MCC or the Purchaser requests a formal release of same shall be delivered to the respective requestor AUTHORITY TO BIND The signatories to this Contract represent that they have the authority to bind their respective organizations to this Contract COUNTERPARTS This Contract may be executed in counterparts or in duplicate originals Each counterpart or each duplicate shall be deemed an original copy of this Contract signed by each party for all purposes SIGNATURES In Witness Whereof the parties hereto having read this Contract in its entirety including all attachments do agree in each and every particular and have thus set their hands hereunto This Contract is effective May 1 2013 or the date of last signature whichever is later This is a Partial award for Contract 00212 Approved Lead State Approved State of Washington Satellite Tracking of People LLC Department of Enterprise Services 1212 North Post Oak Road Suite 100 Master Contracts amp Con
335. yees or subcontracts with a local independent service provider 3 4 Monitoring Center Staff Accessing reviewing and changing participant data via the Internet Our Technicians login to VeriTracks to enter modify and or review monitoring data when on the telephone with an Agency staff member or when given written instructions by an authorized Agency staff member through email or fax All conversations are recorded for review and confirmation of requested changes 3 5 Monitoring Center Staff Troubleshooting equipment monitoring tracking problems Technicians are trained to troubleshoot all types of hardware and software issues They provide authorized Agency personnel with tips and hints to improve their interaction with hardware and software as well as instructions for using our system to maximize results We provide three tiers of help desk technical support to address all levels of inquiries and requests Tier I Technicians provide basic support resolving more than 95 percent of the requests When advanced support is needed Tier II Technicians work with the Agency until the issue is resolved Tier III support includes our hardware engineering and or software development teams They are brought into the loop as needed However less five percent of inquiries required Tier I II support In addition to help desk technical support we also provide Proactive Customer Assistance during the first 12

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