OUT OF BOX FAILURE (OBF) & DEFECTIVE GOODS Defective Good
Contents
1. MTN Service Provider Pty Ltd is licensed as a financial Service Provider License No 23660 MTN Service Provider Pty Ltd MTN SP Reg Number 1993 002648 07 Innovation Centre 216 14 Avenue Fairland Roodepoort 2195 Private Bag 9955 Cresta 2118 South Africa Tel 27 083 1 808 Fax 27 83 705 7171 or 011 912 5021 http www mtnsp co za VAT No 4130141247 Completion Check please indicate with an X or N A where applicable Battery Any form of POP Charger OBF Report Handset Claim Attached New SIM Card Handset Damaged Bonus Card Music Cables Original Box Headset Proof of Inside Packaging Purchase Software CD Memory Card USB Cables User Manual Other specify OBF Fault Report Checklist please indicate with an X where applicable CHECK YES NO IF NO THEN Verify that the battery fits the phone Ensure battery is connected as per instructions Ensure the battery is not a pirate Try another charger and or another electrical outlet if charger is OK try another battery Connect supplied charger to the phone and listen for the charging beep Ensure the battery is charged see above Press and hold power key to turn on phone Phone may qualify as a OBF Verify that the display illuminates LCD segments are displayed Check keypad operation and tones by depressing keys Verify phones menu settings to ensure the tones are s2. IMEI enclosed was submitted for an assessment to HVRC on reference number collection number subject to strict adherence to the Implied Warranty policy The customer has not been provided with a new unit or a refund which will only be done once the HVRC assessment is complete Store Agent Signature Date Implied Warranty Terms and Conditions 1 The handset must have been distributed by MTN SP in South Africa 2 The handset must be returned to the point of sale within 6 months from the date of purchase activation date date of purchase this includes weekends and public holidays The returns period is calculated by excluding the date of purchase i e the first day of the calculation is the next calendar day after the date of purchase 3 The Store Consultant must immediately book in the defective handset with the collections IVR system for an HVRC Warranty Assessment when the customer returns the handset same day of return to the store The store consultant must ensure the complete box in which such handset was packaged together with its contents is returned with no physical excluding normal wear and tear or liquid damage 4 A valid Proof of Purchase POP must accompany the handset The collections staff must include it on the collection 5 The IMEI number on the box must match the IMEI number on the handset 6 The handset must be formally logged for collection within 48 hours after the validatio
3. DOA on reference number collection number subject to strict adherence to OBF policy This unit was checked against the new unit prior to handover to customer and all items not in the OBF approved unit Subject to adherence to OBF Policy have been returned with this unit understand that should this unit not be complete on receipt by MTN the unit will be returned and no credit applied to above unit Further to this we agree that only one attempt to submit unit will be accepted by MTN in line with manufacturer rule Store Agent Signature Date OBF Terms and Conditions 1 The handset must have been distributed by MTN SP in South Africa 2 The handset must be returned to the point of sale within 7 seven calendar days from the date of purchase activation date date of purchase this includes weekends and public holidays Calendar days are calculated by excluding the date of purchase and including the 7 calendar day i e the first day of the calculation is the next calendar day after the date of purchase 3 The Store Consultant must immediately validate the OBF handset with the collections IVR system or the Collections agent when the customer returns the handset same day of return to the store The store consultant must ensure the full complete box is returned with no physical or liquid damage 4 The contents of the box are complete and the packaging is intact handset original battery original charger o
4. MTN Service Provider Pty Ltd MTN SP Reg Number 1993 002648 07 Innovation Centre 216 14 Avenue Fairland Roodepoort 2195 Private Bag 9955 Cresta 2118 South Africa Tel 27 083 1 808 Fax 27 83 705 7171 or 011 912 5021 http www mtnsp co za VAT No 4130141247 returns mitn co za OUT OF BOX FAILURE OBF amp DEFECTIVE GOODS Type of Defect please tick relevant box OBF complete page 1 Defective Good within 2 and 3 only 6 months complete page 1 and 4 only Collection Request Date Number Claim Number FRS RTV RFC Store Details please complete all the fields Retailer Dealer Name Store Name Contact Person Contact Number Fax Number Email Address Store Address Sales Information please complete all the fields Date of Purchase yyyy mm dd Date of Return yyyy mm dd Credit Note Number Invoice Number Specify customer request by ticking the relevant option REFUND REPLACEMENT Handset Details please complete all the fields Handset Make Handset Model Original IMEI Replacement IMEI Original Kit Number Fault Description Specify if fault is intermittent 15 digit number on the back of the handset visible when the battery is removed OR on packaging of handset
5. et on ON Make a test call e Ensure phone is activated with network e For GSM models verify SIM is properly installed and activated e Ensure that the phone has enough signal to complete a call Check for liquid damage Treat as out of warranty repair Check for physical damage Treat as out of warranty repair Check all original contents are in the original box Treat as standard warranty repair OBF Section Declaration am aware of the MTN SP Out of Box Failure Procedure and understand that all costs incurred by MTN SP relating to this specific Out of Box Failure Claim will be done by myself if this claim is incorrect or fraudulent Failure to complete this form will result in it not being processed Store Agent Signature Date MTN Service Provider Pty Ltd is licensed as a financial Service Provider License No 23660 MTN Service Provider Pty Ltd MTN SP Reg Number 1993 002648 07 Innovation Centre 216 14 Avenue Fairland Roodepoort 2195 Private Bag 9955 Cresta 2118 South Africa Tel 27 083 1 808 Fax 27 83 705 7171 or 011 912 5021 http www mtnsp co za VAT No 4130141247 MTNSP OBF Verification Acceptance Letter to be completed by the Store Agent Please scratch out if not applicable I Store Agent s full name in capital letters hereby confirm that this make model IMEI enclosed was approved for OBF
6. n was approved 7 Once a collection number is received and the courier company has not collected your defective stock within 48 hours immediately follow up with the Collection call centre staff which will escalate to RTT 8 The handset must be returned to manufacturer s for credit within 14 days of the customer s POP date 9 Once the assessment by HVRC is complete the results will be provided to the store within 15 business days The Store Consultant may only process a replacement refund or refund after the HVRC ascertained that the device is defective MTN Service Provider Pty Ltd is licensed as a financial Service Provider License No 23660
7. riginal antenna manual and any other accessories normally included at point of sale 5 There is no physical damage to the handset or its accessories or signs of neglect due to physical abuse liquid damage screen scratched dents or marks 6 The IMEI number on the box must match the IMEI number on the handset 7 The handset must be formally logged for collection within 48 hours after the validation was approved 8 Once a collection number is received and the courier company has not collected your OBF stock within 48 hours immediately follow up with the Collection call centre staff which will escalate to RTT 9 The handset must be returned to manufacturer s for credit within 14 days of the customer s POP date 10 A valid Proof of Purchase must accompany the handset the collections staff must include it on the collection MTN Service Provider Pty Ltd is licensed as a financial Service Provider License No 23660 MTN Service Provider Pty Ltd MTN SP Reg Number 1993 002648 07 Innovation Centre 216 14 Avenue Fairland Roodepoort 2195 Private Bag 9955 Cresta 2118 South Africa Tel 27 083 1 808 Fax 27 83 705 7171 or 011 912 5021 http www mtnsp co za VAT No 4130141247 MTNSP Defective Goods Verification Acceptance Letter to be completed by the Store Agent Please scratch out if not applicable I Store Agent s full name in capital letters hereby confirm that this make model
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