the LoneWorker Manager Mobile app manual.
Contents
1. AMBER ALERT Lone Worker Solutions Ltd Support Line 0161 885 2126 Page 5 LoneWorker Manager Mobile Application User Instructions After you have tapped the Call option the following screen will be displayed as the application initiates the connection Carrier gt 12 02 PM To make a Red Alert call just press and hold the Red coloured button denoted Hold Down for Red Alert The following screen will be displayed as the application initiates the connection Carrier gt 12 02 PM To discreetly notify the listening operator to your incident it is recommended that the following phrases are used you re scaring me now or why won t you let me leave This would tell the operator there is a problem and allow them to act without directly speaking to you TD 21 1 2 LWM Mobile App User Manual Lone Worker Solutions Ltd Support Line 0161 885 2126 Page6 LoneWorker Manager Mobile Application User Instructions GPRS Heartbeat The GPRS Heartbeat tab denoted GPRSHB is accessed by touching the GPRSHB tab The following screen will be displayed if active Carrier gt 12 35 PM 1 _ GPRS Heartbeat Module Enter your Heartbeat Code into the box below You can optionally include your location or other information after the Heartbeat Code Send GPRS Heartbeat Code Time to next Heartbeat 27s Please note if the Disable or Enable GPRS Heartbeat button is greyed out then2. may vary based on your location language carrier and model of iPhone To find out which features are supported in your area see www apple com ios feature availability About the Application The LoneWorker Manager Mobile application uses a simple tabulated navigation system as shown in the screen image below To move from one module to the next is simply a matter of touching a tab Each tab supports the following colours to represent the module status They are e Grey Module not active on the mobile device e Green Module active e Yellow Module in Amber mode e Red Module in Alert mode Carrier gt 12 02 PM PushForHelp Module rlolel Dows For AMSER ALEAT Modules Tabs TD 21 1 2 LWM Mobile App User Manual Lone Worker Solutions Ltd Support Line 0161 885 2126 Page 2 LoneWorker Manager Mobile Application User Instructions Accessing the LoneWorker Manager Mobile Application To access the application first unlock the iPhone by swiping the padlock on the screen from left to right as per the image below or right to left depending on your device settings When the phone is not in use it will automatically lock and will not unlock unless the user slides the unlock function again S 17 21 1 17 2 2011 12 03 Saturday Unlock Slide Waiting for you The application can then be accessed by clicking on the desktop link icon as indicated below Desktop Shortcut TD 21 1 2 LWM Mob
3. LoneWorker Manager Mobile Application User Instructions MAMIE LoneWorker Manager Mobile Application User Instructions CONFIDENTIALITY The information contained in this document is proprietary to Lone Worker Solutions Limited and is provided on the basis that the recipient will treat it in strictest confidence COPYRIGHT This document is the copyright of Lone Worker Solutions Limited and may not be reproduced or stored by any means without the express permission of Lone Worker Solutions Limited All rights reserved Copyright 2012 Lone Worker Solutions Limited CONTACT Lone Worker Solutions Limited Mossfield House Chesham Fold Road Bury BL9 6JZ UK info loneworkermanager com t 44 0 161 885 2122 f 44 0 161 885 2123 www loneworkermanager com TD 21 1 2 LWM Mobile App User Manual Lone Worker Solutions Ltd Support Line 0161 885 2126 Pagel LoneWorker Manager Mobile Application User Instructions Introduction This document contains the user instructions for the LoneWorker Manager Mobile on iPhone About the iPhone Mobile Handset EE Steep Wake button FaceTime camera Receiver Status bar front microphone iSight Ring Silent camera switch r ear Volume we microphone buttons eS f Sr j LED flash App icons SIM card tray Multi Touch display qm a Home button Lightning connector Bottom o microphone Headset jack Speaker iPhone apps and features
4. e 0y OFF check your connection Location via GPS satellite is active for this application Logged in successfully The on off toggles on the Status page cannot be changed by end users and are provided for information and support purposes only TD 21 1 2 LWM Mobile App User Manual Lone Worker Solutions Ltd Support Line 0161 885 2126 Page9
5. ile App User Manual Lone Worker Solutions Ltd Support Line 0161 885 2126 Page3 LoneWorker Manager Mobile Application User Instructions Running the application for the first time The first time the application is run you will be presented with a popup message asking you to allow this application to use your current location You must click the OK option for this application to work correctly The popup will be similar to the image below TD 21 1 2 LWM Mobile App User Manual Carrier gt Desktop N Shortcut S Would Like to Use Your Current Location Don t Allow OK Lone Worker Solutions Ltd Support Line 0161 885 2126 Page4 LoneWorker Manager Mobile Application User Instructions Making an Amber or Red Alert Call By choosing one of the application launch options you will be presented with the home Call screen of the LoneWorker Manager Mobile application as shown in the image below The tab called Call is coloured green to indicate that this module is active To make an Amber Carrier gt 12 02 PM PushForHelp Module rlole Down For AMBER ALZHT RED ALERT Alert call just press and hold the amber coloured button denoted Hold Down for Amber Alert You will be prompted to confirm the call with a popup message similar to the image below TD 21 1 2 LWM Mobile App User Manual g Carrier C 12 02 PM PushForHelp Module rlolel Down For
6. onse Centre and the GRPSHB screen will display Carrier gt 12 36 PM 1 mm GPRS Heartbeat Module Enter your Heartbeat Code into the box below You can optionally include your location or other information after the Heartbeat Code Send GPRS Heartbeat Code Alarm has been raised GPRSHB At this point the Alarm Response Centre ARC will be notified of the Red alert and GPRS Heartbeat module can only be reactivated by the ARC agent TD 21 1 2 LWM Mobile App User Manual Lone Worker Solutions Ltd Support Line 0161 885 2126 Page 8 LoneWorker Manager Mobile Application User Instructions Status Tab The status Tab indicates if there are any issues with the LoneWorker Manager Mobile Application It will normally show an active green screen as in the image below Carrier gt 12 37 PM Status This screen shows the current status of your LoneWorker Manager Mobile application Network data connection available but only via WiFi Location via GPS satellite is active for this application Logged in successfully E L Call Status If the iPhone loses a GPS signal or loses connection to the mobile network it will vibrate and the Status screen will change Red to alert the user of the issue as in the image below Carrier gt 12 38 PM Status This screen shows the current status of your LoneWorker Manager Mobile application There is no network data lt connection available Pleas
7. you will not have permission to either stop or start the GPRS Heartbeat module This would mean that either the module is not available to you or it will be started for you by your administrator and will always be running on your iPhone When the device receives a GPRS Heartbeat the iPhone will vibrate and the GPRS Heartbeat screen will change colour to the screen below Carrier gt 2 52 PM 1 m GPRS Heartbeat Module Enter your Heartbeat Code into the box below You can optionally include your location or other information after the tact ladal tclmOlels GH Send GPRS Heartbeat Code Please enter your Heartbeat Code Time to Alarm 28s GPRSHB TD 21 1 2 LWM Mobile App User Manual Lone Worker Solutions Ltd Support Line 0161 885 2126 Page7 LoneWorker Manager Mobile Application User Instructions You will be required to enter your pin number at this point into the text box as per the screen below You can optionally include a description of your location after the pin number Carrier gt 12 35 PM 1 E GPRS Heartbeat Module Enter your Heartbeat Code into the box below You can optionally include your location or other information after the Heartbeat Code Send GPRS Heartbeat Code BoG0O00 If you complete the submission of the pin code and optional location the GPRS Heartbeat module will return to active mode If you do not enter the correct pin a Red alert will be sent to the Alarm Resp
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