Customer Guide to Charges
Contents
1. Part C Navigation charges C 1 Description of charges Navigation charges are billed on behalf of States that are not member States of EUROCONTROL They may cover either route and terminal charges or route charges only depending on the State s decision The charges are billed on a monthly basis at the same time as EUROCONTROL s route charges Billing documents are raised for each State concerned Payment terms are the same as those for the Route Charges System i e 30 days from the date of the bill C 2 Air navigation charges States As of 01 January 2014 the CRCO is entrusted with the billing and collection of air navigation charges for the following States in the currency indicated State Code Terminal charges Currency Belarus UM Yes EUR Egypt HE Yes EUR Morocco GM No EUR Uzbekistan UT No EUR From 01 January 2014 the CRCO stopped billing Air Navigation Charges for Ukraine C 3 Route charges The Air Navigation Charge is the sum of en route and where applicable terminal charges The calculation of the en route charge is based upon three elements e Aircraft weight factor see part A 4 1 e Distance factor e Unit Rate of Charge The distance factor is the number of kilometres flown in the State concerned divided by one hundred 100 The distance is established from the point of entry or aerodrome of departure if within the State to the point of exit or aerodrome of arrival if2. The operator shall ensure that the conditions of acceptance of a flight plan and any necessary changes thereto as notified by IFPS to the originator are incorporated into the planned flight operation and communicated to the pilot Source Commission Regulation EC No 1033 2006 laying down the requirements on procedures for flight plans in the pre flight phase for the Single European Sky applicable as from 1 January 2009 A 3 Liability for charges A charge has to be levied for each flight in the EUROCONTROL airspace This airspace is divided into en route Charging Zones as defined by the contracting States The person company liable to pay the charge shall be the person company who was the operator at the time the flight was performed If the identity of the operator is not known the owner of the aircraft shall be regarded as the operator unless he proves that another person company was the operator The operator is identified a By the ICAO designator entered in field 7 of the flight plan if the airspace user has one Airspace users should not use ICAO designators that have not been officially allocated to them b By the Aircraft registration entered in field 7 of the flight plan in other cases Airspace users are invited to communicate their administrative and billing address their AOC Aircraft Operator s Certificate their Value Added Tax VAT status including their VAT number and all useful contact details to
3. Crossing point EHED 53 29 00 North 006 48 00 East EH ED 322 EH 261 65 Crossing point DOSUR 54 52 00 North 009 12 East ED EK 219 ED 208 15 Arrival aerodrome EKCH 55 37 00 North 012 39 00 East EK EK 214 EK 195 20 The Route Charges are calculated by reference to Unit Rates applicable to Jan 2013 EUROCONTROL RSO Distance Tool 3 0 Page 1of 1 17 01 2013 July 2014 Page 29 ANNEX C Graphical presentation of how the distance factor is established for international flights Z p eled 335 Wod Husso gaenen Wo epunog uoz BulbieuD uo pazeoo JI Julod DV Jo sajeuipio 09 Wld IlY 3 WOPOJJL PAY 757 t 99 J ee SIULTSIG aUID 18849 Asepunog eu07 BulbieyD amoy uel yb Y awoupqae anuedeq a N t Page 30 July 2014 ANNEX D CREDIT CARD PAYMENT AUTHORITY E EUROCONTROL Central Route Charges Office CRCO EUROCONTROL User reference number xx roux xx I authorise the EUROCONTROL Central Route Charges Office to charge my credit card E 1 _ Card mumber 16 digits Name on card Expiry date j Please select X either permanent or one shot authorisation Either Permanent authorisation until credit card expiry date Route Charges Air Nav Communication and Terminal Charges I understand that a 2 24 administration fee will be added to any amount charged I understand that if my bank or my credit card company for whatever reason does not accept the charge the
4. 9 EUROCONTROL Central Route Charge Office Customer Guide to Charges August 2014 Version 9 0 The Mission of EJROCONTROL s Central Route Charges Office CRCO The Central Route Charges Office CRCO runs an efficient system for the cost recovery of air traffic services provided to airspace users On behalf of EUROCONTROL s Member States the CRCO establishes bills and collects charges levied on aircraft operators using en route air navigation facilities and services The EUROCONTROL Route Charges System is a regional cost recovery system that funds air navigation facilities and services and supports Air Traffic Management developments It is operated by the CRCO in Brussels in a very cost efficient way with low collection costs less than 0 3 and a high recovery rate more than 99 Each operator receives a single bill per month in EURO no matter how many States were overflown The CRCO also bills and collects terminal charges for Member States and air navigation charges for non Member States on a bilateral basis See parts B and C of this guide This cost recovery system is indispensable in ensuring that air navigation facilities and services are steadily financed and safely operated It also helps pave the way for the future evolution of the pan European Air Traffic Management ATM system in the context of the Single European Sky and the European ATM Master Plan SESAR July 2014 Page 3 The purpose of this boo
5. Tool for the charge see Annex A The calculation was made with the Tool described in Annex B Several Route Charge Calculation Systems are available on the public market However the CRCO wishes to emphasise that some of these programs will only provide approximate charges which cannot be used for the verification of the actual amounts billed July 2014 Page 14 A 11 Emissions Trading Scheme ETS All matters that airspace users may have in relation to EU Emissions Trading scheme need to be addressed to the European Commission or to the relevant competent authority of their EU ETS Administering State Further reading e Contact ets info eurocontrol int July 2014 Page 15 Part B Charges for Terminal Air Navigation Services B 1 General As of 01 January 2014 terminal charges are billed and collected by EUROCONTROL on behalf of the following States Bulgaria 27 Hungary 18 The Netherlands 05 Croatia 26 Ireland 06 Slovenia 21 Denmark 20 Italy 16 Spain 10 France 03 Lithuania 37 Sweden 24 Greece 13 Moldova 29 The Terminal Charge Bill clearly indicates the authority for which the Charges are levied A Pro forma Statement is attached to the bill similar to the Route Charges Bill listing the flights for which terminal charges have been levied The latest information can be found on the CRCO pages of EUROCONTROL s public website http www eurocontrol in
6. eurocontrol int services central route charges office extranet airsoace users cefa The service agreement should be filled out signed and returned to the following e mail address r3 crco eurocontrol int Two weeks after receiving this document the CRCO will grant the user access to CEFA and send all the information needed to connect to CEFA such as login ID and a password There is also a CEFA Helpdesk for users EUROCONTROL Central Route Charges Office Rue de la Fus e 96 B 1130 Brussels Belgium Email 13 crco eurocontrol int Phone 32 2 729 3838 Fax 32 2 729 9093 July 2014 Page 5 Part A En route charges A 1 Introduction The EUROCONTROL Member States have adopted the basic principles for a harmonised regional en route charges system involving a single charge per flight The CRCO operates this system on behalf of States with due regard to the guidelines recommended by the International Civil Aviation Organisation ICAO in particular those concerning equity and transparency States both current and future who participate in the Route Charges system are Albania LA Germany ED Norway EN Armenia UD Georgia UG Poland EP Austria LO Greece LG Portugal LP incl Azores Belgium EB Hungary LH Romania LR Bosnia Herzegovina LQ Italy LI Serbia LY Bulgaria LB Latvia EV Slovak Republic LZ Croatia LD Lithuania EY Slovenia LJ Cy
7. limits of Charging Zones are crossed by the route described in the last filed flight plan This flight plan incorporates any changes made by the operator to the flight plan initially filed as well as any changes approved by the operator resulting from Air Traffic Flow Management measures Furthermore prior to the flight the operator must ensure that the content of the initial flight plan correctly reflects the operational intentions and shall also ensure that the conditions of acceptance of a flight plan and any necessary changes as notified by the Initial Flight Plan System IFPS to the originator are incorporated into the planned flight operation and communicated to the pilot The distance factor for flights operated within one Charging Zone is established by reference to the great circle distance between aerodromes of departure and arrival For flights terminating at the aerodrome from which the aircraft has taken off and during which no intermediate landing was made circular flights and for which the most distant point from the aerodrome lies in the Charging Zone the distance factor is determined by reference to the most distant point from the aerodrome For each take off and for each landing in a Charging Zone 20 km is deducted from the total distance for that Charging Zone This is to allow for any charges levied by other authorities for the departure and arrival facilities and services provided For full details concerning the c
8. made July 2014 Page 21 Part D Communication charges The CRCO is entrusted with the billing and collection of communication charges in the Shanwick Oceanic Region on behalf of the Irish Aviation Authority IAA D 1 Description of Charges and Unit Rate A charge is levied for each flight performed in the airspace of the Shanwick Oceanic Region for the services made available The current unit rate and VAT rate can be found on the CRCO pages on EUROCONTROL s public website http www eurocontrol int articles information circulars D 2 Billing documents All billing documents are available on CEFA Following each monthly billing cycle a Bill is issued which indicates the amount due and the date by which the payment has to be made The Pro Forma Statement lists the flights in chronological order and the sum of all flights corresponds to the billed amount The reference of all documents starts with the letters IC All documents relating to Communication charges are available via our CEFA service D 3 Claims When a user considers that he has been billed incorrectly he must submit a claim as soon as possible and no later than the date indicated on the Bill Such claims must identify the disputed flight by the line number on the Pro Forma Statement and give the exact reason for rejection When received claims will be acknowledged and the necessary verifications will be made this will involve investigations by
9. r3 crco eurocontrol int Users connected to CEFA see pages 3 4 can update this information online When the details change users are invited to update their information immediately in order to avoid any delay that could eventually generate interest on late payment Airspace users wishing to rely on Handling Agencies for the payment of their charges should request the CRCO to indicate the address of the handling agent as their billing address with the mention care of July 2014 Page 7 Charges generated in a Charging Zone may be subject to Value Added Tax VAT EUROCONTROL may in that case recover the said tax under the conditions and in accordance with the rules agreed with the State concerned see part A 8 Certain categories of flights may qualify for exemption from route charges These categories may be found on the CRCO pages on the EUROCONTROL public website http www eurocontrol int fag route charges A 4 Calculation The EUROCONTROL route charge is calculated using these three basic elements e Aircraft Weight Factor e Distance factor e Unit Rate of Charge for each Charging Zone The result obtained when multiplying these three elements is the route charge per Charging Zone This operation must be repeated for each Charging Zone overflown In Annexes A and B an example is given showing how the calculation is made for a flight from Brussels to Copenhagen with an Airbus A319 having a MTOW of 70 0 metric ton
10. respect of terminal charges are similar to those relating to EUROCONTROL s route charges i e Bill Pro Forma Statement listing the flights and Statement of Account etc However the reference used will correspond to the terminal charge concerned see part B 1 It should be noted that the Pro Forma line number quoted on the terminal charge Pro Forma Statement is not sequential but corresponds to the line number of the same flight on the Pro Forma Statement of the route charges billing All documents relating to terminal charges are also available via our CEFA service see pages 3 4 B 5 Interest on late payment of Terminal Charges Please consult the CRCO pages on EUROCONTROL s public website for the latest updates http www eurocontrol int articles information circulars The submission of a claim by a user does not entitle him to make any deduction from the relevant bill unless authorised to do so in writing by the CRCO When such deductions are made and interest has been billed against the amount deducted this interest will be credited should the claim submitted be justified To assist users in their financial planning a billing calendar showing the planned dates of bills final dates for payment and the corresponding dates by which claims are to be received by the CRCO is available on the CRCO pages on EUROCONTROL s public website http www eurocontrol int articles information circulars July 2014 Page 18
11. the CRCO When such deductions are made and interest has been billed against the amount deducted this interest will be credited if the claim is accepted by the CRCO To assist users in their financial planning a billing calendar showing the planned dates of bills final dates for their payment and the corresponding dates by which claims are to be received by the CRCO is available on our website http www eurocontrol int articles information circulars A 7 Claims When a user considers that he has been billed incorrectly he should submit a claim as soon as possible but not later than the date limit indicated on the Bill Claims must identify the disputed flight charge by the line number on the Pro Forma Statement and give the exact reason for rejection For this purpose a standard claim form is available on the CRCO pages of EUROCONTROL s public website http www eurocontrol int fag route charges Claims in respect of en route charges can also be submitted via our CEFA service See pages 3 4 When received claims will be acknowledged and the necessary checks will be made this might involve investigations by those State authorities who originally transmitted the flight data to the CRCO for billing It should be noted that the submission of a claim does not entitle the user to make deductions from the amount of the Bill when paying Any credits issued as a result of a claim may duly be taken into account when paying a s
12. the form of text files Users may require an application to read the data in a way that best suits their requirements They will be able to sort and print out the flight details in a format to meet their needs from the data received and to interface our files with their own application software accounting in particular The text files with the list of flights contain more information than the PDF files such as charge and distances per charging zone coordinates of the crossing points weight factor registration if available etc The CRCO has produced the CRCO DATALINK Technical Handbook in this regard which is available on request from the CRCO This may also be downloaded from the CEFA website Further information may be obtained from the Customer Relations Section of the CRCO CRCO DATALINK reduces costs and enables faster processing e Reduction of printing and mail costs Possible electronic verification instead of manual verification of the Bill by the user It is environmentally friendly Risk of loss of data is reduced A 10 RSO distance tool software The CRCO has developed a software application to help users estimate the amount of a route charge for a given flight The resulting amount is an approximation The software is available for download from the CRCO pages on EUROCONTROL s public website http www eurocontrol int services rso distance tool For an example of the final print out from the RSO Distance
13. wrong amount My auditors want an official statement of account For these items please contact Unit CAT Accounting and Treasury Phone 32 2 729 3907 3867 3947 Fax 32 2 729 9095 E mail r5 crco eurocontrol int Contacts at the Central Route Charges Office Billing amp Customer Collection of Charges Accounting and Treasury Relations Telephone 3838 3885 3865 3880 3907 3867 3947 4 32 2 729 Telefax 9093 9094 9095 4 32 2 729 E mail r3 crco eurocontrol int r4 crco eurocontrol int r5 crco eurocontrol int Internet http www eurocontrol int what are route charges July 2014 Page 27 ANNEX A EUROCONTROL route charge calculation example Flight connection LEBL Barcelona BCN EKCH Copenhagen CPH Aircraft Type weight A320 77 0 metric tonnes Flight Date 02 January 2013 Route as described in field 15 of the ICAO Flight Plan LEBL SIDOKABI UN861 FISTO UY156 ADABI UN858 VANAD UN874 VEKIN UN873 ADUTO N0450F350 UN873 HELEN N0448F360 UN873 SPY N0448F350 UN873 GRONY N0445F370 UN873 JUIST UP729 BATOB N0439F390 UP729 DOSUR P729 TUDLO STAR EKCH Point profile NAV Aids Waypoints established with the route in Field 15 of the ICAO FPL OKABI TOU FISTO PERIG FOUCO ADABI BOKNO DEVRO VANAD VADOM BAMES KOPOR MTD NURMO PERON CMB VEKIN ADUTO FERDI HELEN TOLEN STD EKROS SPY BETUS ANDIK KEKIX GRONY BEDUM LABIL JUIST DHE BATOB DOSUR TALSA TUDLO All points from the p
14. 64 Km Total charge 1 571 15 EURO Route details Point Type Identification Latitude Longitude Zone Published Aerodrome LEBL 41 17 49 North 002 04 42 East LE LEBL Labeled Point GAVMA 41 15 57 North 001 59 14 East LE GAVMA Labeled Point OKABI 42 36 58 North 001 29 O1 East LE OKABI Labeled Point TOU 43 40 Si Noth 001 18 35 East LF TOU Labeled Point CMB 50 13 41 North 003 09 OS East LF CMB Labeled Point VEKIN 50 24 15 North 003 16 30 East LF VEKIN Labeled Point ADUTO 50 30 54 Noth 003 21 42 East EB ADUTO Labeled Point FERDI 50 54 45 North 003 38 13 East EB FERDI Labeled Point HELEN 51 14 07 North 003 52 11 East EH HELEN Labeled Point STO 51 44 29 North 004 14 37 East EH STD Labeled Point BEDUM 53 20 53 Noth 006 35 20 East EH BEDUM Labeled Point LABIL 53 29 45 North 006 48 59 East ED LABIL Labeled Point WIST 53 33 46 Nath 006 55 12 East ED NIST Labeled Point BATOB 54 38 01 Noth 008 45 27 East ED BATOB Labeled Point DOSUR 54 51 31 Noth 009 11 39 East ED DOSUR Labeled Point TALSA 55 06 25 North 009 41 11 East EK TALSA Aerodrome EKCH 55 37 05 North 012 39 22 East EK EKCH Charge Calculation Details Point type Identification Latitude Longitude From To Zone Save Departure aerodrome LEBL 41 18 00 North 002 05 00 East LE LE 0 LE 0 00 Crossing point LELF 42 39 00 North 001 29 00 East LE LF 138 LE 122 93 Crossing point LFEB 50 30 00 North 003 21 00 East LF EB 884 LF 709 87 Crossing point EBEH 51 13 00 North 003 51 00 East EB EH 87 EB 73 35
15. alculation of the distance factor reference should be made to Article 5 of the Conditions of Application of the Route Charges System This document is available from the CRCO or by download from the CRCO pages on EUROCONTROL s public website http www eurocontrol int articles reference documents A graphical presentation on how distances are calculated for an international flight is given in Annex C July 2014 Page 9 A 4 3 Unit Rate of Charge The Unit Rate of Charge is the charge in Euro applied by a Charging Zone to a flight operated by an aircraft of 50 metric tonnes weight factor of 1 00 and flying 100 kilometres distance factor of 1 00 in the charge area of that State The Unit rates are applicable as from 1 January of each year To reduce the effects of exchange rate fluctuations on the system the unit rates are adjusted each month in line with the exchange rate of the Euro against the national currencies concerned This monthly adjustment does not apply to States participating in the European Monetary Union and to States establishing their cost base in Euro The adjusted unit rates can be obtained from the CRCO or downloaded from the CRCO pages on EUROCONTROL s public website http www eurocontrol int services monthly adjusted unit rates A 5 Billing documents All documents are available on CEFA see pages 3 4 All documents related to EJROCONTROL s en route charges will have as reference the digit 2 follo
16. ds Weight factor MTOW 50 X Unit Rate Charge EUR Slovenia Weight factor MTOW 50 X Unit Rate Charge EUR Spain Weight factor MTOW 50 X Unit Rate Charge EUR Different Unit Rates apply per airport Sweden Weight factor MTOW 50 X Unit Rate Charge SEK Different Unit Rates apply per airport France Weight factor MTOW 50 X Unit Rate Charge EUR Note the exponent 0 70 We urge airspace users to consult the CRCO pages on EUROCONTROL s public website for the latest modifications http www eurocontrol int articles information circulars B 3 Claims There is no separate claim procedure for the terminal charges system The source of the flight data used for the terminal charges is the same as that used for the EUROCONTROL route charges These corrective documents will automatically include corrections for any associated terminal charges Consequently any correction made for en route charges will automatically include the appropriate correction made to the related terminal charge It should also be noted that for several States the exemptions applicable for terminal charges are not the same as for en route Charges The exemptions if any can be found in Information Circulars published on the CRCO s pages on EUROCONTROL s public website http www eurocontrol int articles information circulars July 2014 Page 17 B 4 Billing documents The documents issued in
17. ect bank account quoting your User Number Eurocontrol Bills have the following reference System User Number Check Digits Flight Month Sequential Number For example HE 001234 56 1304 01 Egypt User 001234 check digits 56 April 2013 First Bill In the absence of a remittance advice EUROCONTROL will apply the payment e first to interest and then e to the oldest bills unpaid If you wish your payment to have a different allocation please ensure that you send a remittance advice to r5 crco eurocontrol int July 2014 Page 23 E2 Payment by bank transfer Type 1 e Route Charges collected by the Organisation on behalf of member states Euro Reference Route Charges Ifas p ae Payment shall be made to any of the Bank Accounts listed on the reverse of the bill Type 2 e Terminal charges collected by the Organisation in Euro on behalf of the Netherlands Ireland Lithuania Croatia Spain Greece Hungary Italy Slovenia and Moldova e Shanwick Communication Charges e Air Navigation Charges collected by the Organisation on behalf of Morocco Egypt Belarus and Uzbekistan Euro State Reference Netherlands AEH 5 Ireland AEI 6 Lithuania AEY 37 Croatia ALD 26 Spain including Canaries ALE 10 Greece ALG y 13 sz Hungary ALH 18 Italy AUT J yo p VOT scx Slovenia BLS ace yla Moldova ALU p 29 S
18. ents and further explanations are given on the reverse side of the document A Pro Forma Statement is always issued together with a Bill unless the recipient has elected not to receive the paper version of the Pro Forma Statement See CEFA information on pages 3 4 A 5 4 Statement of Account The Statement of Account records all accounting movements and is always issued together with a bill Additionally Statements of Account are raised on a daily basis to reflect recent accounting movements e g payments When making payments in respect of the balance due on the Statement of Account the reference of this Statement must be quoted together with the payment What to pay and how In a batch of billing documents that are sent each month stapled together users will normally find several invoices for the services they are liable for route charges terminal charges etc The cover sheet recapitulates all these documents The leading digit of the document reference corresponds to the service e g 2 for en route For each service you will find e An invoice The amount to be paid is highlighted in a box with the indication of the currency This is the amount that you have to enter in your accounting books and that you have to pay by the deadline indicated in the box on the left e A statement of account which recapitulates all movements on your account with the CRCO The total amount due is indicated at the bottom of the last
19. hanwick Communications Charges LCF s Morocco GM Egypt HE Belarus UM Uzbekistan ULL ox You may send a single payment to any of the bank accounts on any of these Type 2 bills only and we will credit the individual accounts without charges and with the Value Date of the payment If you do this you are required to send a remittance advice to r5 crco eurocontrol int stating your User Number and the bills you are paying Payment shall not be combined with payments for another Type July 2014 Page 24 Type 3 e Terminal charges collected by the Organisation on behalf of Denmark DKK Sweden SEK and Bulgaria BGN State Reference Denmark AEK 20 Sweden AES p 24 Bulgaria ALB ae p Aiba See Note Below Payment shall be made only in the currency and to the bank account stated on the bill Bulgarian Terminal Charges Bulgarian Terminal Charges are denominated in BGN Users who are unable to pay in BGN may pay in euro to the Same bank account stated on the bill using the fixed exchange rate of BGN1 95583 E3 Payment by cheque Separate cheques should be sent for each Type below payable to EUROCONTROL to our office at 96 Rue de la Fus e B 1130 Brussels Belgium E4 Payment by credit card The CRCO has a facility of payment by credit cards which is convenient for users paying smaller amounts Adoption of such a method ensures t
20. hat the Value Date of the payment always honours the Due Date of the Bill s Users also avoid making several payments to separate bank accounts if bills are due to different systems Multilateral Route Charges System Terminal Charges Air Navigation Charges etc Procedure 1 Users should complete the attached form Annex D and send it by post to EUROCONTROL CRCO see address on the form Once received EUROCONTROL takes appropriate steps to safeguard the card details 2 Users continue to receive all billing documents For security reasons the card details are not reported on the documents 3 Credit cards are charged twice a month one week after the Billing Date main run and three weeks after the Billing Date ancillary run On the main run all amounts outstanding are charged to the credit card The timing is such that payment is be received by EUROCONTROL before the due date Charges are only made on the ancillary run if there was a problem with the card on the main run or if for a new user for which the authorisation arrived after the main run July 2014 Page 25 4 The charge corresponds to the total amount due plus an administration fee of 2 24 users will be charged the amount of the bill divided by 0 9781 5 Interest on overdue invoices continue to be accrued until payment is received by EUROCONTROL 6 Users providing an e mail address receive an e mail each time their credit card is charged with details
21. klet is to provide information on the different charges levied by the CRCO The billing and methods of establishing the charges are explained for both EUROCONTROL Member States and non Member States The basic billing documents are described and information is supplied on methods of payment and the submission of claims Please note that this booklet is updated regularly at least once a year or whenever major changes occur and that changes from the previous version will be shown in red The CRCO pages on EUROCONTROL s public website http www eurocontrol int what are route charges give a great deal of useful information and contain the latest updates of all items featured in this document FRAUD WARNING Fraudsters frequently attempt to make airlines pay into false bank accounts The fraudsters contact airlines by e mail or telephone claiming that EUROCONTROL bank accounts have changed and try to persuade airlines to make payments to fake bank accounts Treat any e mail with suspicion especially if you are asked for financial information about your account or if a new bank account is communicated to you In case of doubt immediately ring phone number 32 2 729 38 38 We never communicate changes to our bank accounts by mail e mail fax or by telephone Details of the bank accounts which airlines should use for their payments are indicated on official EUROCONTROL Bills and Statement of Accounts printed on secured pape
22. nes A 4 1 Aircraft weight factor The weight factor expressed to two decimals is determined by dividing by fifty 50 the Maximum Take Off Weight MTOW of the aircraft in metric tonnes to one decimal and subsequently taking the square root of the result rounded to the second decimal i e 1 MTOW 50 At least once per year users should submit and or update their fleet declaration and inform the CRCO of any changes whenever applicable This is mandatory as it is the basis for calculating the weight factor used for the computation of the charges In the absence of such a declaration the CRCO will bill according to the heaviest weight for the aircrafts basic type The fleet declaration should include all aircraft which are being operated by the user even if they are leased from another company For each aircraft the user should report e The registration marking e The aircraft type basic type according to the aircraft type designators in the latest edition of ICAO document 8643 e The version within this type e The construction number e The exact MTOW in kg substantiated by the Airplane Flight Manual AFM In the case of multiple certified MTOW the MTOW to be declared must be the highest weight authorised by the State of registration e The mode S in hexadecimal format e g 49D0A1 Users connected to CEFA can provide the CRCO with their fleet declaration online or via the upload of a properly formatted text doc
23. of each bill charged 7 The statement from the credit card company shows the amount charged including the administration fee in the currency of the bill and the conversion rate applied by them 8 Users pay their card company as usual in the currency of their card 9 If the credit card number or expiry date has changed users should inform CRCO urgently by e mail or by fax 10 The CRCO currently cannot offer the possibility to pay the Bulgarian Terminal Charges by credit card as the billing currency BGN is not supported by its credit card company Therefore we only accept bank transfers in BGN to the bank account specified on the bill If the user s credit card company does not accept the charge the transaction is cancelled CRCO will then attempt to charge the card on the ancillary run In such case the user will be charged interest on late payment Users may avoid this by making a payment by bank transfer with value date on or before the due date If the charges are persistently refused by the credit card company the user will be removed from CRCO s credit card payment scheme Users may cancel their authorisation at any time by mail to EUROCONTROL CRCO Users should still register claims if any as at present Any credits issued will be deducted from the next payment The 2 24 administration fee on the amounts credited will be reimbursed Further information on the payment methods may be obtained by contacting the Treas
24. oint profile can be loaded into the RSO Distance Tool but the points close to either side of the State borders are sufficient to establish a correct Route Charge calculation see ANNEX C Based upon this routing the following distances are established in the charge areas concerned Spain LE 138 km Distance factor 1 38 France LF 884 km Distance factor 8 84 Belgium EB 87 km Distance factor 0 87 Netherlands EH 322 km Distance factor 3 22 Germany ED 219 km Distance factor 2 19 Denmark EK 214 km Distance factor 2 14 Taking the MTOW of the aircraft concerned 77 0 metric tonnes the weight factor of 1 24 is calculated see part A 4 1 The Unit Rates used in this example are those valid for January 2013 Calculation State Distance Weight Unit Rate Charge Factor Factor Jan 2013 Euro Euro Spain 1 38 X 1 24 X 71 84 122 93 France 8 84 X 1 24 X 64 76 709 87 Belgium 0 87 X 1 24 X 67 99 73 35 Netherlands 3 22 X 1 24 X 65 53 261 65 Germany 2 19 X 1 24 X 76 65 208 15 Denmark 2 14 X 1 24 X 73 56 195 20 Total Charge 1571 15 ANNEX B Central Route Charges Office Service Central des Redevances de Route RSO Route Charges Estimation Route Information Te Aianei Departure aerodrome LEBL BARCELONA Route reference Customer Guide Arrival aerodrome EKCH Charge Information Date 02 01 2013 Aircraft weight MTOW 77 0 Metric Tons Weight coefficient 1 24 Wmrowi 50 Total CRCO Distance 1 8
25. page with a negative sign since this is a balance If you want to be sure to clear your account with us and avoid incurring interest on late payment pay this amount e On either of these two documents you will find the bank accounts to pay into on the recto our main account on the verso all local accounts We never communicate any change to these accounts by mail e mail fax or by telephone If you are unsure ring the emergency number 32 2 729 38 38 Please quote the reference of the bill or statement of account in your bank transfer You may also receive other documents such as VAT breakdown VAT annexes invoices for interest on late payment etc if applicable July 2014 Page 11 A 6 Payment of charges Payment of the route charges must be received by the CRCO at the latest 30 days from the issue date of the Bill This date is communicated to recipients on the Bill together with details of banks and specific payment instructions See also part E Methods of Payment A 6 1 Interest on late payment For the latest information on the rate of interest levied on late payments please consult our website http www eurocontrol int articles information circulars Users who fail to meet the payment deadlines indicated on the bills will automatically incur interest charges The submission of a claim does not entitle the user to make any deduction from the relevant bill unless authorised to do so in writing by
26. prus LC Luxembourg EL Spain LE amp GC Czech Republic LK Malta LM Sweden ES Denmark EK Moldova LU Switzerland LS Finland EF Monaco LN Turkey LT France LF Montenegro LY Ukraine UK 1 FYROM LW Netherlands EH United Kingdom EG Ireland El Bills for EUROCONTROL s route charges are sent out monthly bills are sent out in the middle of the month following the month in which the flights took place A calendar with the billing dates can be found on the CRCO pages of EUROCONTROL s public website http www eurocontrol int articles information circulars Ukraine is a EUROCONTROL Member State but not yet technically integrated July 2014 Page 6 A 2 Flight data used for billing The Member States supply the basic data required for calculating the route charges and are responsible for the accuracy of this data The State responsible for collecting and sending the flight data is the State of the aerodrome of departure or via whose airspace the aircraft first enters the EUROCONTROL charging area The route description per flight is extracted from the flight plan filed by the operator and approved by the Network Manager NM This enables the CRCO to calculate the distances flown in each State s airspace The Filed Flight Plan The operator shall ensure prior to operation of the flight that the content of the initial flight plan correctly reflects the operational intentions
27. r bearing our logo and sent to airlines by post Always pay EUROCONTROL bills into these EUROCONTROL bank accounts Under no circumstances should users pay into any bank account other than those printed on the official EUROCONTROL documents Never accept any other source of information If in doubt ring phone number 32 2 729 38 38 For increased security airspace users should use our secured extranet system CEFA to download their billing documents and to consult their account s latest status This facility is entirely free of charge and allows airspace users to download billing documents in PDF format and to consult their financial situation Users can also submit claims and monitor their status for claims against en route charges See also part A 7 They can also look up and submit modifications of aircraft data See also part A 4 Therefore we strongly advise all users to use this CEFA extranet service All details on the CEFA extranet can be found on the CRCO pages of EUROCONTROL s public website http www eurocontrol int services central route charges office extranet airsoace users cefa July 2014 Page 4 How to join and use CEFA The airspace user has to sign a service agreement with the CRCO in order to join CEFA the secured extranet This service agreement as well as the CEFA User Manual and other useful information are available on the CRCO pages of EUROCONTROL s public website http www
28. rder and the sum of all flights corresponds to the Bill amount It will be noted that for each flight the points of entry and exit into the charge area of the State are given in order that the accuracy of the billing may be verified C 5 3 Claims When a user considers that he has been billed incorrectly he must submit a claim as soon as possible and no later than the date indicated on the Bill Such claims must identify the disputed flight by the line number on the Pro Forma Statement and give the exact reason for rejection When received claims will be acknowledged and the necessary checks will be made this will involve investigations by the State authorities The CRCO has developed a Standard Claims Form to facilitate the submission of claims by users This form may be obtained from the CRCO pages on EUROCONTROL s public website http www eurocontrol int fag route charges Until further notice is given no claims against these charges can be submitted via the CEFA service July 2014 Page 20 It should be noted that the submission of a claim does not entitle the user to make deductions from the amount of the bill when effecting payment Any credits issued as a result of the claim may be taken into account when paying a subsequent bill When a particular element of a flight is found to be erroneous the flight is credited and a new charge with the correct flight elements will be billed subsequently partial credits are not
29. t articles information circulars B 2 Calculation The terminal charge which is levied upon the departing flight only is calculated according to the following formulae where the MTOW is expressed in metric tonnes rounded to the first decimal Please note that for all Terminal charges the MTOW used will be the same as the one used for the calculation of en route charges see Part A 4 1 Bulgaria Weight factor MTOW 50 X Unit Rate Note the reduced rate for domestic flights Charge BGN Croatia Weight factor MTOW 50 X Unit Rate Different Unit Rates apply per airport Charge EUR Denmark Weight factor MTOW 50 X Unit Rate Different Unit Rates apply per airport Charge DKK Greece Weight factor MTOW 50 X Unit Rate Charge EUR 1 Number between brackets refers to the leading digits of the reference number printed on all related billing documents Billing only Collection and Claims are performed directly by the State July 2014 Page 16 Hungary Weight factor MTOW 50 X Unit Rate Charge EUR Ireland Weight factor MTOW 50 7 X Unit Rate Charge EUR Note the exponent 0 70 Italy Weight factor MTOW 50 X Unit Rate Charge EUR Different Unit Rates apply per airport Lithuania Weight factor MTOW 50 X Unit Rate Charge EUR Moldova MTOW X Unit Rate Euro Charge EUR Different Unit Rates apply per airport The Netherlan
30. te provides information as to why the claim was not accepted For flights appearing on Confirmation Notes there will be no financial transaction A 8 Value Added Tax VAT Separate VAT Invoices Annexes to Bills are issued whenever VAT is billed in one of these States It should be noted that the VAT Invoice Annex to Bill is issued for Tax purposes only the amount shown in this invoice is already included in the route charge Bill and must not therefore be paid separately Furthermore the criteria under which the VAT is applied in the various States are described on the reverse side of each VAT Invoice VAT Annexes to Bill These criteria can also be found on the CRCO pages of EUROCONTROL s public website http www eurocontrol int services value added tax air navigation services http www eurocontrol int articles information circulars July 2014 Page 13 A 9 Receiving the bill in electronic format CRCO DATALINK Facility Users are able to obtain monthly billing information EUROCONTROL route charges terminal charges air navigation charges and communication charges electronically via the Internet This service CRCO DATALINK makes use of the secured CRCO extranet for airspace users CEFA and is provided free of charge Users who have signed the CEFA agreement with the CRCO may request access via the Internet to their electronic billing files by simply sending an e mail to r3 crco eurocontrol int All billing documents are in
31. the State authorities It should be noted that the submission of a claim does not entitle the user to make deductions from the amount of the bill when effecting payment Any credits issued as a result of the claim may be taken into account when paying a subsequent bill Until further notice no claims against these charges can be submitted via the CEFA service July 2014 Page 22 Part E Methods of payment Only pay into a bank account that is listed on the Bill or Statement of Account that you downloaded from CEFA or received by post on secured paper bearing the EUROCONTROL logo The CRCO does NOT communicate bank account numbers by e mail fax or by phone If you suspect that you have received a fraudulent request for payment please ring the emergency number 32 2 729 38 38 There are separate bank accounts for the Route Charges System and for each State under the Terminal Charges and Air Navigation Charges Systems However you may combine certain payments as shown below You may pay by bank transfer cheque or credit card All bank charges are to be borne by the users i e EUROCONTROL will credit the users accounts with the net amount received on its bank accounts Payments shall be deemed to have been received by EUROCONTROL on the value date on which the amount due was credited into a designated bank account of EUROCONTROL Please ensure that all payments are made in the correct currency and to the corr
32. transaction will be cancelled and I will pay EUROCONTROL by bank transfer or by cheque If payment is not received by EUROCONTROL with value date before the due date I will be charged interest Company Contact Name E mail Fax Signed Tt is not at present possible to use other types of card Please send by post or by fax to EUROCONTROL Central Reute Charge Office Fax 32 2 729 90 95 Rue de la Fusee 96 B 1130 Brussels BELGIUM Credit Card Form 2013 01 24 doc CRCOMCATODO July 2014 Page 31 European Organisation for the Safety of Air Navigation EUROCONTROL rue de la Fus e 96 B 1130 BRUXELLES This document is published by EUROCONTROL It may be copied in whole or in part providing that the copyright notice and disclaimer are included The information contained in this document may not be modified without prior written permission from EUROCONTROL EUROCONTROL makes no warranty either implied or express for the information contained in this document neither does it assume any legal liability or responsibility for the accuracy completeness or usefulness of this information For more information Please contact r3 crco eurocontrol int tel 32 2 729 3838
33. ubsequent bill When a particular element of the flight is found to be erroneous the flight is credited and a new charge with the correct flight elements will be billed subsequently partial credits are not made July 2014 Page 12 Claims raised against route charges will be applied automatically to the terminal charges billed by the CRCO except France ref B1 and footnote The documents issued as a result of a claim are e Acknowledgement of Receipt e Credit Note e Confirmation Note A 7 1 Acknowledgement of Receipt When a claim is received by the CRCO it is analysed and an Acknowledgement of Receipt is sent to the user This document confirms receipt of the claim and indicates to the user the total disputed amount of the claim and the number of flights involved Claimed flight messages are referred back for investigation to the States who originally transmitted the flight data A 7 2 Credit Note When the claim is accepted the related flights are credited in full VAT inclusive with appropriate Credit Note Breakdown and VAT Credit Note and where necessary re billed as appropriate This entails the issuing of a Credit Note and if necessary a new billing for the corrected flight i e Bill and corresponding Pro Forma Statement A 7 3 Confirmation Note When a claim is rejected i e following investigations the flights are found to be correctly billed a Confirmation Note will be issued This Confirmation No
34. ument see online help If there are no changes to the fleet the confirm button should be used to inform the CRCO that the composition of the fleet is still valid July 2014 Page 8 Users which are not connected to CEFA should fax or e mail their fleet composition to the CRCO together with a copy of Aircraft Flight Manual AFM Users must notify any change to their fleet during the year If an aircraft is sold the previous owner should report the sale including the exact date of hand over preferably within the same calendar month and identify the new owner so as to avoid being billed for flights not operated by him With the information received the CRCO will calculate the weight factor based on the average weight of all aircraft of a user of a basic type It should be noted that these average weights will also be used when calculating terminal charges for Member States and air navigation charges for non Member States see part B Terminal charges and part C Navigation Charges A 4 2 Distance factor The distance factor by charge area is obtained by dividing the number of kilometres in the great circle distance between the aerodrome of departure or entry point of the charge area and the aerodrome of arrival or the exit point of the charge area by one hundred 100 This operation is repeated for each Charging Zone overflown The entry and exit points are the points at which the lateral limits of the charge area i e outer
35. ury and Accounting Department at the CRCO see page 23 July 2014 Page 26 need assistance First visit the EUROCONTROL public website http www eurocontrol int what are route charges Whom should I contact need information about my invoice or other billing documents want to lodge a claim about flights which were wrongly billed have to report a change to my fleet want to report a fraud attempt need to update my general information address contact e mail VAT number AOC etc want an estimate of route charges for a flight plan need to know which tariffs will be applied want to know about applicable exemptions want to open an on line account CEFA want to access to my on line account CEFA For these items please contact Unit Billing and Customer Relations Phone 32 2 729 3838 Fax 32 2 729 9093 E mail r3 crco eurocontrol int want to know how much owe EUROCONTROL need copies of my billing documents want to query interest on late payments have been put on the detention list and want to clear my account For these items please contact Unit CAT Collection of Charges Phone 32 2 729 3885 3865 3880 Fax 32 2 729 9094 E mail r4 crco eurocontrol int want to pay by credit card made a payment but it does not appear on my statement of account made a mistake when paying wrong currency
36. wed by a unique user number At each billing cycle three basic documents are issued Bill Bill Breakdown Pro Forma Statement Statement of account A 5 1 Bill The Bill indicates the amount of route charges to be paid for a given flight period and the main bank account on which to pay It also shows the latest date by which payment is to be made together with EUROCONTROL s bank details Other bank accounts and payment instructions are printed on the reverse side of the Bill When making payments the reference indicated on the Bill must always be quoted see also part E Methods of Payment Claims may be submitted to the CRCO within 60 days from the issue date of the bill EUROCONTROL reserves the right to reject any claim submitted after this date A 5 2 Bill breakdown This document is issued in respect of the Value Added Tax VAT levied by several States Service Providers Whenever VAT is invoiced on behalf of a taxable Service Provider of any Contracting State the CRCO will also issue a VAT Invoice Annex to Bill see also part A 8 July 2014 Page 10 A 5 3 Pro Forma statement This document lists in chronological order the flights for which route charges have been billed It is the net sum of the charges shown on the Pro Forma Statement that is represented on the Bill The accuracy of the monthly billing can be established by verifying the flight details on the Pro Forma Statement The column headers describe the cont
37. within the State For each take off and for each landing on the territory of a State 20km are deducted from the total distance for that State This is to allow for any charges levied by other authorities for the departure and arrival facilities and services provided The Unit Rate of charge is established at the beginning of the year and normally remains valid for a calendar year The current Unit Rates can be found on the CRCO pages on EUROCONTROL s public website http www eurocontrol int articles information circulars July 2014 Page 19 C 4 Terminal charges Currently terminal charges are billed and collected by the CRCO on behalf of the following States Belarus Egypt The charge is levied on the departing IFR flight only and is calculated as follows Belarus MTOW X Unit Rate Charge EUR Egypt MTOW 50 X Unit Rate Charge EUR Please consult the CRCO pages on EUROCONTROL s public website for the latest updates http www eurocontrol int articles information circulars C 5 Billing documents All billing documents are also available on CEFA C 5 1 Bill At each monthly billing cycle a Bill is issued which indicates the amount to be paid and the date by which the payment is to be made Bank account details are also given All documents relating to Air Navigation Charges are available via our CEFA service C 5 2 Pro Forma statement The Pro Forma Statement lists the flights in chronological o
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