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1. Function Digits Description P F Ring tone on 035port Different ring tones for incoming internal and external calls Some answering machines fax machines or mo 39 off differentiation off 1Q 034port dems recognize only the internal ring tone In this case leave the option switched off Routing through 2830820 To establish a connection through alternative network carrier set routing method and number area to be 50 off different network typeQQNoBEVNoC routed For type select 1 Direct Line Access or 2 automatic dialing of the network carrier NoB outside carriers line access and call number area of connections to be routed Noc outside line access and Carrier Identifi cation Code or access number of the dial in node respectively Routing exception 3183 10QNo Call number that should not be dialed through alternative network carriers Lift excep 54 tion OF 832QOQON0 Routing delete 9833909 Establishing a connection through an alternative network carrier is deactivated 53 Routing on 1834G001 Establishing an alternative routing through the public telephone network when the alternative network carrier 53 on alternative off 8340000 is congested i e busy Service indicator 3 051 port service port contains the port s number 1 4 service the service ID for outgoing calls 36 1 1 analog telephony 2 ISDN telephony 3 fax G2 and G3 4 answering machine
2. lf the party you call happens to be busy you can activate an automatic call back As soon as the party ends their call your own telephone will ring When you yourself lift the receiver the connection is automatically estab lished The local exchange and the terminals of both parties have to support this service Caller ID T CLI CLIP CLIR CAPI Common ISDN Application Programming Interface The software interface between your ISDN device and PC Two versions are available at present CAPI 1 1 and CAPI 2 0 TELES offers two versions DOS CAPI and VxD CAPI 32bit for MS Windows Carrier access code A 4 or 6 or more digit prefix before the actual call number It is made up of the carrier access prefix and the carrier identification code see below If a dialed call number begins with such a carrier access code a connection is made by the local exchange to the appropriate network carrier Once a con nection is established there the call is switched back into the public net work Carrier access prefix A 2 or 3 digit prefix before the actual call number to inform the local ex change that the connection is to be routed over an aternative provider It is the first part of the carrier access code see above The number is needed when dialing in to the networks of this carrier Page 60 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Appendix Glossary Ter
3. 000 Enter the digits 035 Ed Select the port for which you would like to set different ring tones Press the pound key Listen for the confirmation tone Internal and external calls now have different ring tones v Put the receiver down Deactivate different ring tones N Lift the receiver You hear the dial tone Q Press the star key ro Enter the PIN if necessary 000 Enter the digits 034 Ed Select the port for which you would like to remove different ring tones Press the pound key Listen for the confirmation tone The inter nal ring tone is valid now for internal as well as external calls xX Put the receiver down Example You switch off the special ring tone for external calls for port 2 E 034 2 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 39 Further Settings 5 8 Wake up Call The wake up call function lets the telephone ring at a preset time The telephone works like an alarm clock When you answer the call you hear the on hold tone Should you be telephoning at the time of the wake up call the alarm is repeated one minute following the end of the call The wake up call function ignores any call forwarding set for the telephone Activate wake up call ry Lift the receiver You hear the dial tone Q Press the star key Q0 Enter the digits 71 Enter the time in hhmm h hour m minute format Press the pound key Listen for the confirma
4. Port 1 is intended for this by default Viewed technically this process is nothing more than a call forwarding that is necessary for the following cases e On point to point and point to multipoint line The called telephone num ber belongs to your ISDN line but has not been assigned to one of the ports All incoming calls to this number are transferred immediately to the drop port e On point to point line calls can also be accepted when the caller has not di aled the call number completely When for example a call couldn t be passed on because of a missing extension number within a preset time e g set at 15 seconds it is also forwarded to the drop port Set drop port T Lift the receiver You hear the dial tone Q Press the star key 00 Enter the digits 47 Ed Select the port to which calls should be dropped E Only for point to point line Set additionally after how many seconds calls with incomplete call numbers should be dropped The time has to be less than 21 seconds because the caller other mmm Wise receives a busy signal ennen Press the pound key Listen for the confirmation tone Put the receiver down Example Port 3 is set as drop port The example applies to point to multipoint as well as point to point lines Q17 3 Example For your point to point line port 3 should be used as drop port You set a waiting time of 15 sec for the dialing to be actually ended e g still waiting for transmis
5. World Wide Web 39 02 93777 100 39 02 93777 101 http www telesitalia it Available Monday through Friday from 8 30 a m to 6 p m Return Material Authorization RMA Resent goods are accepted only if a RMA Return Material Authorization number is attached to these TELES assigns such a number on written request after evaluation of the validity of the return Goods must be packed appropri ately Cost compensation option for hardware checking TELES may ask for compensation of hardware checks if e g a hardware check has been ordered but no error could be found In this case TELES may bill for the costs labor etc that occur while checking the hardware 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 65 Customer Service Appendix 9 4 1 Checklist for Hotline Contacts If problems occur during operation check the items listed below Then contact the TELES Hotline for assistance Series number of your TELES iPBX 4TR Box You can find the series number on the box s rear side below the bar code ISDN Line Configuration Euro ISDN DSS1 C point to multipoint line point to point line first call number second call number _ third call number Only if connected to PBX QO Euro ISDN DSS1 U VN 3 Q CT 1 QO Point to multipoint U Point to point Q How to get outside line Which terminal devices are attached to the TELES iPBX 4TR Box Q
6. 3 2 Setting TELES iPBX 4TR B0X sessesssesesseseseorsesoeseseoeseeeesoeeoeseeoeseeeersoesee 6 3 2 1 Hookflash Time of the R key 0 cee eeecceeseesseceeeeeenseceereeenaeceeeeenes 7 3 2 2 Call Numbers MSN Of Ports ceccessceeceeeseceeeeesseeceeeeeneeeeneeenas 8 4 Oper atiOn cccsccssccsscesscesscssscsssessssrssssessssssssesssessssssesssesssssssscesecesees 9 4 1 TntroduchiODis i ccsescssscecssescescsocsucesssevesnesenssssesoevdeesesssssdsvascinedsesincesosecsdessens 9 4 2 Tele phoning sz siseicsons costs siesvecsco oosscenans seeeceenssveouesesssoessstnssenseceaans soeesensoese 10 4 2 4 ntermal Calls cities cece agenten hire le E NTR 10 42 2 External Calls x 20 3 cui sea As Ce ea ees 10 42 3 Callback on Busy arrene E EEEE tuoi eeenentiee 11 4 2 4 Telephoning with Speed Dial Numbers W W u u ssvessererserererrereene 12 4 2 5 Calling Line Identification Restriction CLIR cee 12 ADC DISCONNECT srest hra aea eaa E E E TT 12 4 3 Transfer Calls and Conferences scsssccccsssssccssssecsssscccessceccscsssees 13 4 31 Transfer onayi r E TAE AE A eels 13 4 3 2 Hold and Altemate x sorg cenit seeren does EAA ete S eons 14 4 3 3 Three Party Conference seriis niiin eni enn i aiin 15 4 3 4 Comfortable Call Transfer cece eecceeceesseceeeeecseeceeeeecseeeeneennees 16 4 4 Picking up Callls sd arien 17 4 4 1 Picking up Calls from a Specific Port ccc eecesseesseceereeesteeeenees 17 4 4 2 Picking up Calls from Any
7. Port cceeeeceeseceeeeecseceeeeeesaeeeenees 17 4 43 Accept Waltine Calls 0 ere innat ei ea i 18 4 5 Call Forwarding ccsscssscssssscssscssscsssssssssssssesssessssssssssssessneessessoeeoes 19 4 5 1 Call Forwarding I unconditional by BoX cee eeeeeceneetteeeeeees 21 4 5 2 Call Forwarding II no reply by BOX cee eeeceeeseesteceeeeeenteceeeees 22 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page i Contents 4 5 3 Call Forwarding ITI on busy by BOX M1 1 W MWM W u senssevereereeererer reen ter 23 4 5 4 Call Forwarding II III no reply on busy ssssecrrererrrrrrrree 23 4 5 5 Follow me Call Forwarding by Box W W u u ssseeseeerereerenren een ersenee 24 4 5 6 Unconditional Call Forwarding by Box for a Specific Port 25 4 6 Call DIStrib Uti OM ssscssiceeseess s2 cvcacesseeddecssadesesececssicvsbescabvoseadedesesovessecatesees 26 4 6 1 Distribute Incoming Calls 0 0 cee eeeceecceessecenceceneeeeneeceeeeeaeeeeeeees 26 AG 2D Niehe Servi CE I SK ce decccsvcacce cesses chuskctustes AA A ease oe E ERES 27 47 BIOCKS amp sesssdcssssontcsisaesoceseanadveunssoocacateaseaseseneyseedescusosoedersaes E 28 4 7 1 Block against Incoming Calls eeceeescesceceteeeeneeceeeeeeeeeeeeees 28 4 7 2 Outside Line Access and Preset Blocked Numbers 00 29 4 7 3 Assign Blocked NumbetS cccccescceeseceeeeeeeeceeeeeenaeceeeeeenaeeeeeees 30 ATA ChargevACCOunt nits A
8. analog telephone type manufacturer Q fax type manufacturer Q answering machine type manufacturer Q modem type manufacturer v Number of devices concurrently used on the BRI v Can the two B channels simultaneously be assigned to the same service to different services To check this feature Use TELES FIX to set up a communication to your own access Page 66 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Appendix Index 9 5 Index AB 65 comfortable call transfer 16 45 advice of charges 2 38 42 61 configurations example 57 58 alternative routing 53 connecting analog device 1 9 analog terminal devices 5 answer waiting call 18 audio source 43 answering machine 1 17 36 ISDN 5 6 34 AOC D 31 power source 5 AOC E 31 customer service 66 audio source 43 D channel 62 automatic connection see direct call default settings 46 automatic outside line access see direct call detailed call record 42 62 B channel 10 61 device ID 16 45 baby call 62 dial in number 48 Basic Rate Interface BRI 61 dial in system 51 block 28 29 61 direct call 32 58 62 assigned numbers 30 Direct Line Access 2 51 52 outside line 29 31 disconnecting 12 14 preset numbers 29 distribute calls 2 8 26 27 57 61 63 block against incoming calls 2 28 62 do not disturb see block against incoming calls BRI 63 drop port 5 8 44 60 63 Call by Call 50 DSS1 1 59 63 call forwarding 2 19 26 27 61 DTMF 6 48 63 see touch t
9. by parking the call and retrieving it from another extension Prerequisite is that the devices are from TELES and each device has its own de vice ID see section 5 13 page 45 In order to transfer connections to other ports of the box use the R key instead section 4 3 1 page 13 Transfer a call from the box to another TELES ISDN terminal device Op You conduct a call 09 Press the star key three times Enter the device ID of the device to which the connection should be transferred Press the pound key 4 You hear the OK tone v Put the receiver down The other TELES ISDN terminal device SEE rings Note If there is no terminal device with the specified ID attached to the ISDN line your telephone rings again and you can retrieve the call If the called party does not accept the call you cannot retrieve the connection though Transfer call from a different TELES ISDN terminal device to the box You can read how to activate the function in the device s manual A single key is sufficient for example on the TELES FON This is how you can dial a port of the box directly for port 1 dial the box s device ID For the 2s port enter the device ID s number plus 1 for the 3 port add 2 and for the 4 add 3 Example Say the box s device ID is set on 5 For port 1 you would sim ply dial 5 for port 2 dial 6 for port 3 dial 7 and so on For further details read section 5 13 Change Device ID page 45 concer
10. cations switching system with exchange switchboards and terminal devices The i from iPBX stands for intelligent Pick up Incoming calls for other telephones can be answered by your own telephone PIN Personal Identification Number Special numerical code which functions as a password Point to multipoint line T ISDN line Point to point line The ISDN line access is usually available from telephone companies in two variations as point to point and point to multipoint line The point to point line is intended especially for attaching an ISDN PBX You receive a trunk number and a call numbers block with the numbers of the extensions This way the caller can dial through to the extension directly Port Local TR interface socket on the TELES iPBX 4TR Box provided for the at taching analog terminal devices Preselection Automatic calling of a preferred network carrier by the TELES iPBX 4TR Box T Carrier Selection Pulse dialing Pulse dialing method stands for the transmission of dial information by loop interruption pulse clicks in the receiver Older procedure for transmitting telephone numbers also known as rotary dialing Redial The last number dialed is stored in the telephone and can be dialed again by pressing a key This feature has to exist in the terminal device it does not depend on the box Remote administration The possibility to change different settings of the TELES iPBX 4TR Box f
11. charge pulses that are used by analog terminal devices to display the charge Charge evaluation The TELES iPBX 4TR Box records data on all telephone calls and charges To evaluate them you need a TELES ISDN adapter with the TELES ISDN device manager attached to the same ISDN line Charge pulses T Charge display CIC T Carrier Identification Code CLI or CLIP Call Line Identification Presentation Transmission of the caller s telephone number caller ID to the called party The call number of calls to the TELES iPBX 4TR Box can only be displayed using TELES OnlinePowerPack CLIR Call Line Identification Restriction The transmission of the caller ID to the called party is suppressed Press before dialing the outside line access and the call number for the case by case call line identification restriction Comfortable call transfer By means of the TELES Family Patent the transfer of calls from a port of the TELES iPBX 4TR Box to further TELES ISDN devices on your ISDN point to multipoint line The device ID of the destination terminal device is neces sary Conferences Multiple connection with three parties All persons partaking in the connec tion can telephone with each other D channel An ISDN channel which controls information for the connection setup and tear down of B channels etc between terminal and switching center and or the ISDN net D channel protocol Protocol for ISDN sign
12. forwarding is the right one This is primarily a question of costs For call forwarding from one port to the other you shouldn t bother the exchange s switchboard For local calls it is also preferable to choose call forwarding through the box Long distance calls can be more economical though when forwarded by the switchboard This is only a rule of thumb An in depth study of the rate structure would be necessary this holds true even more so the way the telecommunications market is constantly changing and more and more carriers offer different services Page 20 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Call Forwarding 4 5 1 Call Forwarding I unconditional by Box Call forwarding I is an unconditional Incoming call for A Cron call forwarding The called terminal 7 7 gt device does not ring because the call is transferred immediately Unconditional call forwarding Activate call forwarding I for a tele toB phone that is not busy or when you do not want to be disturbed by calls All y A calls go straight to B when a call for rome warding I for A to B is switched on B Example Note Delete Lift the telephone receiver at the port for which call forwarding should be valid You hear the dial tone Press the star key Enter the digits 41 Enter the call number for the call forwarding destination as you would when dialing from the box this
13. hear the dial tone Q Press the star key Enter the PIN if necessary Enter the digits 831 Press the star key Enter the digit 0 Press the star key Enter outside line access number then numbers area that you want to exempt from routing Press the pound key HO LOOO Listen for the confirmation tone Put the receiver down ete entered call number 2 Lift the receiver You hear the dial tone Press the star key Enter the PIN if necessary Enter the digits 832 Press the star key Enter the digit 0 Press the star key Enter outside line access number 0 and then the numbers area that had been exempted from routing Press the pound key H LIGOGOL GP Listen for the confirmation tone Put the receiver down a y ta oO nm R 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 PC Integration with TELES OnlinePowerPack 8 PC Integration with TELES OnlinePowerPack ISDN opens new dimensions for integrating telephony with computers PC sup ported telephony is also quite simple using your TELES iPBX 4TR Box All you need is an ISDN board for your PC e g a TELES BRI board that also comes with the appropriate software The only prerequisite is that you attach this board to the same ISDN line as your TELES iPBX 4TR Box PC with TELES ISDN adapter amp TELES OnlinePowerPack ISDN line socket NT Using the TELES OnlinePowerPack all
14. line access if necessary Applies to current port Call forwarding III on 43destination Incoming calls are forwarded when the port is busy dest ination destination call number with outside 23 off when busy off 10430 line access if necessary Applies to current port Call forwarding on 441port Call forwarding unconditional is switched on by the call forwarding destination from the specified port tothe 24 follow me off 440port current port follow me Call forwarding on 46port destination Call forwarding with entry of the port and the call forwarding destination Special for remote administration 25 off unconditional off 46por port contains the number of the transferring port 1 4 dest ination destination call number with outside for port line access Call list on 8401 Switches the Call list on and off You can read out the list only using the device manager from 42 off off 984009 TELES OnlinePowerPack Call number set 041portMSN port contains the port s number 1 4 MSN the appropriate call number 8 Jempty of port delete MSN Q 040MSN MSN stands for the own call number that is deleted delete all 0400 All call numbers are deleted when no MSN is entered Call number for remote 3 0410portMSN port is the port for remote administration MSN stands for the port s call number This port is not available for 48 empty administration other connections during remote administration via the public net Call n
15. number 1 4 dest contains the destination number that should be dialed immedi 32 off off 1 99port ately when the receiver is lifted Disconnect 29 Disconnects the current connection when another connection is on hold 12 Distribution on 45port distr port contains the number of the port for which incoming calls should be distributed distr contains up to 8 26 off incoming calls P 450 call forwarding destinations The last number can be an external number o Drop port on 47port time Serves to accept calls that cannot be assigned to a specific port Time setting is applicable only for point to 44 1 point lines to accept incompletely dialed calls off 1 470 Deactivates the drop feature ISDN line P to MP 031 081 sets the box for point to multipoint line 34 PMP configuration P to P Jos0 080 sets the box for point to point line Music 0719 Select between music from attached audio source or standard on hold tone to be played for calls on hold 43 On On hold tone OF 0700 hold Night service OFJtype Preset night service type for distributing incoming calls 27 0 PBX commands 0 When the TELES iPBX 4TR Box is attached to a PBX In order to send commands to the attached system 47 dial outside line access and then All further commands are valid for the system e g Pickup global 59 Pickup an incoming call from any port 17 Pickup port 5port Pickup an incoming call from a specific port 17 PIN Jold
16. numbers after the connection to the called terminal device has been established These are transmitted as DTMF tones to the terminal device This lets you for example control answering machines Suppress caller ID T CLIR 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 63 Glossary Appendix Term Explanation TELES Online All in one ISDN Multimedia applications suite including convenient func PowerPack tions for the TELES iPBX Box such as easy programming of the box via PC extensive charge statistics PC integrated telephony An ISDN adapter for the PC is necessary to run the programs with the box Three party conference T Conference Time from the exchange The current time is transmitted via ISDN to the TELES iPBX 4TR Box You can set the box s time only when the box is used in a stand alone environ ment The time is necessary e g for the wake up call Touch tone dialing T DTMF TR adapter Device for attaching analog devices telephone answering machine etc to the ISDN line TR port Tip amp Ring This is an analog port that allows you to connect your non ISDN devices telephone modem fax G3 etc to ISDN via the S T interface The port can either be an external device or be integrated into the ISDN device itself On TELES hardware the TR ports are sometimes labeled AB TR ports international norm The inner wires of the R
17. section 5 7 page 39 Incoming call Is valid for external calls as well by default External call Only when different ring tones are set see section 5 7 page 39 Incoming external call Oo om Callback on busy Only when different ring tones are set see section 5 7 page Indicates that the called busy party is free again when callback on busy is active Lift receiver the connection is Ooo Ooo 39 made Do not disturb Block against incoming calls Incoming calls are rejected The tele phone will not ring section 4 7 1 Signal Tones Signal tone Meaning Tone Dial tone Please dial T T T E T Dial tone A call forwarding unconditional or a block mm i iT m m against incoming calls is active Please dial Outside line tone You are in the public net Please dial Ring tone The called extension is free and is being called Busy tone and The dialed extension or the lines are busy or can T TITITITITITIT Error tone not be reached On hold tone The connection is on hold TIT Otherwise On hold music Confirmation tone The entered command was carried out m m and Call waiting tone During a current telephone conversation a further caller is trying to reach you Ready tone for re Enter a new command r
18. service the service ID for outgoing calls 36 1 1 analog telephony 2 ISDN telephony 3 fax G2 and G3 4 answering machine Speed dial 3speed dest speed contains the speed dial number 800 899 and dest the complete telephone number of the destina 35 empty tion Three party Oto The held connection is joined as third party to the current connection 15 conference Time 79hhmm The value hhmm contains the time to which the internal clock of the TELES iPBX 4TR Box is set 41 Wake up call set 71hhmm The value hhmm contains the hour 00 23 and minute 00 59 when a wake up call should be sent to the 40 off delete 19709 current port Explanation of the columns R Function can be controlled by remote administration P Function explained in detail on the specified page PIN is optional see section 5 1 page 33 F Factory settings of the box at delivery
19. technical reasons de viations can occur for comfortable call transfer between displayed and actually invoiced charges See also the notes on the limitations of advice of charges in section 4 7 4 Charge Account on page 31 You ll need the PC ISDN communications suite TELES OnlinePowerPack to view this call list The ISDN device manager program included displays all sta tistics Prerequisite is that you have a point to multipoint line and that you ve installed a TELES ISDN adapter along with the box see section 8 page 55 Activate call list ry Lift the receiver You hear the dial tone Q Press the star key ro Enter the PIN if necessary 0000 Enter the digits 8401 11 Press the pound key Listen for the confirmation tone Deactivate Call list Lift the receiver You hear the dial tone Q Press the star key re Enter the PIN if necessary 0000 Enter the digits 8400 Press the pound key Listen for the confirmation tone Note The memory in the TELES iPBX 4TR Box is limited That is why only up to 100 connections can be recorded All following data is ignored The yellow charge LED blinks when the mem ory is almost full After you ve read out the data you can delete the memory Page 42 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Further Settings 5 11 On hold Music and Audio Source 5 11 1 Attach Audio Source You can attach an external audio source to the T
20. that will enhance your daily handling of the telephone e From your own phone you can pick up calls to other extensions no need to run to the appropriate telephone anymore e During a conversation you can hear if a further party is trying to reach you call waiting You can accept the new connection and then switch back and forth between both calls e You can forward calls directed to your extension to another telephone when you re away from your desk e You can switch off your telephone when you do not want to be disturbed block against incoming calls and much more 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 9 Telephoning 4 2 Telephoning 4 2 1 Internal Calls As soon as you lift the receiver you can dial the port s number of the desired extension The ports have the numbers I to 4 Instead of lifting the receiver you can use the loudspeaker func tion that is available on many phones To phone within the box N Lift the receiver Listen for the dial tone zA Dial the port number Enter either 1 2 3 or 4 4 2 2 External Calls In order to make a call into the public network press the outside line access number first The outside line access for the TELES iPBX 4TR Box is 0 N Lift the receiver Listen for the dial tone QO Enter the outside line access 0 You hear the dial tone of the public network zA Dial the call number Note If no B channel i
21. the PIN if necessary 000 Enter the digits 080 The TELES iPBX 4TR Box is reset from point to multipoint to point to point line Press the pound key Listen for the confirmation tone Put the receiver down A running light through all LEDs shows that the box is config uring for point to point line When only the red LED is lit the box is ready for operation Should problems with the outside line access arise briefly interrupt the power supply 5 2 2 Reset to Point to Multipoint Line VS Lift the receiver You hear the dial tone Q Press the star key Enter the PIN if necessary 000 Enter the digits 081 The TELES iPBX 4TR Box is reset from point to point to point to multipoint line Press the pound key Listen for the confirmation tone Put the receiver down A running light through all LEDs shows that the box is config uring for point to multipoint line When only the red LED is lit the box is ready for operation Should problems with the outside line access arise briefly interrupt the power supply Page 34 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Further Settings 5 3 Speed Dial You can set up to one hundred speed dial numbers that are available for all ports The value range for speed dial numbers begins with 800 and ends with 899 The speed dial number always has three digits The associated number may contain up to 18 digits Enter the outside line access 0 for external t
22. 00 new old is the old PIN and new the new PIN The new PIN is entered twice 33 empty Or Inew Function Digits Description P F Ring tone on 035port Different ring tones for incoming internal and external calls Some answering machines fax machines or mo 39 off differentiation off 1Q 034port dems recognize only the internal ring tone In this case leave the option switched off Routing through 2830820 To establish a connection through alternative network carrier set routing method and number area to be 50 off different network typeQQNoBEVNoC routed For type select 1 Direct Line Access or 2 automatic dialing of the network carrier NoB outside carriers line access and call number area of connections to be routed Noc outside line access and Carrier Identifi cation Code or access number of the dial in node respectively Routing exception 3183 10QNo Call number that should not be dialed through alternative network carriers Lift excep 54 tion OF 832QOQON0 Routing delete 9833909 Establishing a connection through an alternative network carrier is deactivated 53 Routing on 1834G001 Establishing an alternative routing through the public telephone network when the alternative network carrier 53 on alternative off 8340000 is congested i e busy Service indicator 3 051 port service port contains the port s number 1 4
23. E fe dabei Bias 31 AT y Direct Call aras eter ieresers ch etre sense a E A ESS 32 5 Further Settings s sE KEER Eoss 33 SF EN r D E T E A EA E 33 5 2 ISDN Port Configuration eeeseseesesseeeesoeseseoesesoesoeecesorsereoeseeoesereorseeeesee 34 5 2 1 Reset to Point to Point Line eeseseseesesereersrierrsrreresrrrrsreereeen 34 5 2 2 Reset to Point to Multipoint Line 0 00 0 eeseeceeeeeteceeeeeeneeeeeeenes 34 5 3 Speed A DIT EE E AEA E EA 35 5 4 Service Indicator for Outgoing Calls Answering Machine 36 5 4 1 Special Settings for Answering Machine ccccessceeeeeeseceeeeeees 36 5 5 Activating Call Waiting sd osos veset soes sst 37 5 6 Advice of Charges e seseessesesesesesoesoeeeesoeseseorseeoesorecesorsereorseeoesoeeerseeseseo 38 5 7 Different Ring Tones sesseseseseseeseseeeeesoeseseoeseeoesoeeeesoesereorseeeesoeeeesoeseses 39 5 8 Wake up Call sscsscssscssssssccssesssssssssssssssssesssssssssesssessesssnsssnssseseees 40 5 9 Set Internal COCK cicsssseiccsessts eee jasecsanedevesedvecs sonnesseeseoss 41 5 10 Activate Call List iiscccccccsecescescessoscstecsne stescecassossasstnsessecsertacssunseccerenss 42 5 11 On hold Music and Audio Source scsscccssscessssscesscssesseesscseesees 43 Se Attach Audio SOURCE bs ve sone naran TER 43 5 11 2On hold Tone or MUSIC cece eecetecsteceeecseeceeeeeeeeeeeeeeesenseeeeeees 43 5 12 Drop POrt csscsssscssscccssccrsecesecssessssesesssssees
24. ELES iPBX 4TR Box so that on hold music can be played for a held connection e g during hold and alter nate and during transfer Plug in e g a CD player a recorder or a radio to the socket 3 5 mm jack on the rear side of the box 5 11 2 On hold Tone or Music By default the box s on hold tone is active see inside cover When an audio source is attached you can substitute the on hold tone by on hold music Use the 071 and 070 commands to select the option Note Should a further connection be held on the other port at the same time then the box transmits the on hold tone to the second held party instead of on hold music Activate on hold music VS Lift the receiver You hear the dial tone oQ Press the star key re Enter the PIN if necessary 000 Enter the digits 071 From now on the first external caller that is put on hold hears your on hold music Press the pound key Listen for the confirmation tone Activate on hold tone N Lift the receiver You hear the dial tone Q Press the star key re Enter the PIN if necessary 000 Enter the digits 070 The audio source s on hold music is deacti vated The box s on hold tone is valid again Press the pound key Listen for the confirmation tone 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 43 Further Settings 5 12 Drop Port The so called drop port serves to accept calls that cannot be sent to any port
25. ES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 23 Call Forwarding 4 5 5 Follow me Call Forwarding by Box The call forwarding I unconditional can also be set from the call forwarding destination Without having to leave your desk you can redirect calls that are intended for any port right to your own port Likewise you can redirect all calls intended for your own extension to any other port Because this is an unconditional call forwarding the telephone does not ring at the transferring port Activate follow me call forwarding VS At the destination port lift the telephone receiver You hear the dial tone 2 Press the star key 000 Enter the digits 441 Enter the number of the port for which you would like to acti vate the call forwarding Press the pound key Listen for the confirmation tone Vv Put the receiver down Deactivate follow me call forwarding ry Lift the receiver of any extension You hear the dial tone Q Press the star key 000 Enter the digits 440 Enter the number of the port for which you would like to switch off call forwarding Press the pound key Listen for the confirmation tone Vv Put the receiver down Page 24 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Call Forwarding 4 5 6 Unconditional Call Forwarding by Box for a Specific Port This call forwarding is intended for remote administration It is comparable to cal
26. J 11plugs are used Terminal devices that are manufactured for the international market have this assignment Transfer You pass an existing connection on to another destination Trunk number T Point to point line Unannounced transfer Transfer without talking to the destination party first to announce the call i e without waiting if the receiver is lifted T transfer Wake up call In order to be reminded of a certain appointment you can have the box ring you at a set time Page 64 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Appendix Customer Service 9 4 Customer Service The TELES Hotline is available Monday through Friday from 8 30 a m to 6 p m International Help Desk TELES Ireland Ltd Unit 3 Distribution Centre Shannon Airport Free Zone Co Clare IRELAND Phone 353 61 716 716 E Mail Support E Mail Sales World Wide Web support teles ie sales teles ie http www teles ie Local Help Desks TELES AG Phone 0190 871101 Dovestrasse 2 4 10587 Berlin GERMANY 3 63 DM min Germany only 49 30 399 28 01 http www teles de Fax World Wide Web TELES Benelux BV De Lasso 70 NL 2371 GZ Phone Fax World Wide Web 0900 2027777 105 cpm 31 71 331 7174 http www teles nl Roelofarendsveen THE NETHERLANDS TELES Italia SRL Via die Platani 6 l 20020 Arese MI ITALY Phone Fax
27. Q Press the star key ro Enter the PIN if necessary 000 Enter the digits 833 Q Press the star key O Enter the digit 0 Press the pound key v Listen for the confirmation tone Put the receiver down 7 4 Alternative Routing Calling the network carrier you ve preset might not work every time of course In case the line is busy the box can tell the difference if only the called party is busy or if the network carrier is congested In the first case you receive a busy signal and can redial again as usual Should the network carrier be congested i e busy or when you have set an in valid network carrier code the TELES iPBX 4TR Box can nevertheless estab lish the desired connection through your regular telephone company usually the local public company 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 53 Phoning through different Telecommunication Carrier 7 5 Exempt Call Numbers from Routing Up to 20 prefix numbers can be exempted from routing This is makes sense e g for e prefixes in regions with low tariffs e toll free service numbers or local rate service numbers Note The carriers prefixes are never routed by the box and don t have to be additionally exempted from routing You can there fore e g should the line be busy try to establish a connection via Call by Call through another carrier at any time Exempt certain prefixes from routing VS Lift the receiver You
28. Speed dial 3speed dest speed contains the speed dial number 800 899 and dest the complete telephone number of the destina 35 empty tion Three party Oto The held connection is joined as third party to the current connection 15 conference Time 79hhmm The value hhmm contains the time to which the internal clock of the TELES iPBX 4TR Box is set 41 Wake up call set 71hhmm The value hhmm contains the hour 00 23 and minute 00 59 when a wake up call should be sent to the 40 off delete 19709 current port Explanation of the columns R Function can be controlled by remote administration P Function explained in detail on the specified page PIN is optional see section 5 1 page 33 F Factory settings of the box at delivery Features TELES iPBX 4TR Box iPBX stands for intelligent Private Branch EXchange The TELES iPBX 4TR Box features four TR ports for connecting analog terminal devices to ISDN You can make use of the advantages offered by ISDN without having to give up your conventional analog devices And that s not all The small box provides all the important features of a large PBX The TELES iPBX 4TR Box is a TELES Family member Thanks to the paten ted TELES Family concept that opens unique possibilities for the combination with other TELES ISDN devices this box offers further smart solutions with even more power and comfort 1 Features e ISDN PBX for point to point or p
29. TELES iPBX 4TR Box ISDN PBX for analog terminal devices I mer Your dealer for telecommunications equipmen TELE ac User s Manual The hardware and software described in this publication is protected by in ternational copyright law Use of the software is intended solely for the le gitimate owner of a copy thereof after having registered with TELES AG Unauthorized distribution or use may result in civil and criminal penalties and will be prosecuted All rights reserved by TELES AG The information in this publication has been compiled with great attention to detail Nonetheless inaccuracies and typographical errors cannot be en tirely avoided For this reason TELES provides this information as is without warranty of any kind either expressed or implied The information and products described herein are subject to change with out notice O 2000 by TELES AG Berlin Art no 560 900 011 Contents Contents 1 HG ALU R EEEN SEES PEDERS NE AT EETA TTEA 1 2 Package Contents oons sssos Senori r soosse osse esie eooo sessa oesie Sosi eders 4 3 Wiis tea lath E E E E E E E F 5 3 1 Attaching TELES iPBX 4TR B0X esssssesseseseoeseeeeseseoeseeeesoeeoeseeoeseseersoesee 5 3 1 1 Attaching Power Supply sesssesssesssseserssressrssressseesseesseesseeseesseess 5 3 1 2 Attaching Analog Terminal Devices W u u sssseresersereerenre renerne 6 3 13Attaching to ISDN ornai t oA REE RE aa amet 6
30. aling In the US the common protocols are AT amp T Northern Telecom and Siemens In Europe the DSS1 protocol is standard Detailed call record T Call list Dial through The point to point line is intended especially for attaching ISDN PBXs You receive a trunk number to which the extension number is added This way the caller can dial through directly to the extension T point to point line Direct call Automatic connection setup when a line is opened i e when the receiver is lifted a preset number is dialed Sometimes known as baby call Direct Line Access with Subaddressing Least Cost Routing method in which the dial in node of the network carriers is called and the destination call number is transmitted via the subaddress of the ISDN This method supported by the TELES iPBX 4TR Box requires a TELES iSWITCH dial in system at network carrier As soon as the called party answers the call the chargeable connection is established Do not disturb The telephone does not ring so that you are not bothered 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 61 Glossary Appendix Term Explanation Drop port Serves to pick up calls that cannot be sent to any port for the following cases On the point to multipoint line point to point line When the called num ber belongs to your ISDN line but hasn t been assigned to a port On the point to po
31. alls are possible be dialed 00 long distance calls are blocked 000 international calls are blocked The 0190 and 0180 numbers are German service numbers 0018 block for 0180 numbers 2 3 4 0019 block for 0190 numbers 5 6 001 block for other service numbers cellular phone networks access numbers for network carrier Lift the receiver You hear the dial tone Press the star key Enter the PIN if necessary LJ Ob Enter the number 1 Select the block type 0 6 Select the port for which the block should be activated jE OLE Press the pound key Listen for the confirmation tone Example You set block 2 00 for port 3 No terminal devices attached to this port can make connections outside the local area i e no long distance calls would be possible QE 123 Delete In order to lift a block enter 0 for basic configuration So that port 13 can call into the local area again enter 1036 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 29 Blocks 4 7 3 Assign Blocked Numbers The blocks 7 and 8 are not configured They can be assigned to your choice of digits In opposition to blocks 1 through 6 they cannot be activated as precon figured blocks You have to enter the number to be blocked every time you re new the block Lift the receiver You hear the dial tone Press the sta
32. an be optionally switched by your box or by the local exchange Call forwarding by the box valid per port e call forwarding unconditional I e call forwarding no reply II e call forwarding on busy III e combination of call forwarding II and HI e follow me call forwarding unconditional e call forwarding unconditional for a specific port Incoming call from public phone section 4 5 1 section 4 5 2 section 4 5 3 section 4 5 4 section 4 5 5 section 4 5 6 Call forwarding by the box is independent of whether or not the ISDN line supports the call forwarding service Call forwarding by the local exchange valid for individual call numbers This method of call forwarding is activated for your ISDN line s call numbers by the local exchange s switchboard Which type of call forwarding if at all the ISDN line supports depends on the services the ISDN carrier offers rs Lift the receiver You hear the dial tone O Enter the digit 0 for outside line access 11 Press the pound key The local exchange is ready to accept commands Ed Enter the call number destination etc according to the in structions given by your local exchange The advantage of call forwarding by the exchange is that the outside lines of the TELES iPBX 4TR Box are not blocked when call forwarding is active 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 19 Call Forwarding Which method of call
33. busy Status LED 2 B channel Green The 2 B channel is busy Function Digits Description P F Advice of on 031pot port contains the port s number 1 4 Activate generating of advice of charges using the 031command and 38 off charges off Q 030port deactivate using the 0O30command Block against on 191pot port contains the port s number 1 4 After entering the commands no calls are accepted at the port also 28 off incoming calls off 1Q1190port known as do not disturb Blocks on 1block pot block contains the preset block 1 6 1 0 2 00 3 000 4 00190 5 00180 6 001 29 off 11 0por Blocks freely on 1block port nog block contains the block 7 or 8 port contains the port s number 1 4 no contains the number to be 30 empty configured off Q 10portg blocked Call forwarding I on 241destinationgg Incoming calls should be transferred unconditionally destination destination call number with outside 21 off unconditional off 1410 line access if necessary Applies to current port Call forwarding II on 42destination Incoming calls are forwarded when not answered within 20 sec dest ination destination call number with 22 off no reply off 10420 outside line access if necessary Applies to current port Call forwarding III on 43destination Incoming calls are forwarded when the po
34. ced 13 ring tones overview inside cover trunk 65 RJ 11 6 64 wake up call 40 65 RJ 45 4 6 64 warranty 56 routing 51 54 Page 68 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Function Digits Description P F Advice of on 031pot port contains the port s number 1 4 Activate generating of advice of charges using the 031command and 38 off charges off Q 030port deactivate using the 0O30command Block against on 191pot port contains the port s number 1 4 After entering the commands no calls are accepted at the port also 28 off incoming calls off 1Q1190port known as do not disturb Blocks on 1block pot block contains the preset block 1 6 1 0 2 00 3 000 4 00190 5 00180 6 001 29 off 11 0por Blocks freely on 1block port nog block contains the block 7 or 8 port contains the port s number 1 4 no contains the number to be 30 empty configured off Q 10portg blocked Call forwarding I on 241destinationgg Incoming calls should be transferred unconditionally destination destination call number with outside 21 off unconditional off 1410 line access if necessary Applies to current port Call forwarding II on 42destination Incoming calls are forwarded when not answered within 20 sec dest ination destination call number with 22 off no reply off 10420 outside
35. cess functions as follows As you dial a pre programmed number e g area code the TELES iPBX 4TR Box identifies it and automatically inserts the carrier access prefix and the actual carrier ID code This information along with the rest of the telephone number is sent on the D channel to establish the call in the carrier s network Example You dial 0 030 585858 The box recognizes the area code 030 as a prefix to be routed so instead it sends 0 1680 030 585858 This method is also suitable when you have not committed yourself by contract for the preselect method that is for one certain network carrier but also would not like to constantly dial the network carrier s number before each individual long distance call 7 1 2 Direct Line Access with Subaddressing In other words your TELES iPBX 4TR Box calls a router directly and transmits the dialed call number as subaddress via the ISDN D channel The router estab lishes the connection to the dialed party The router s access number and the digits for the connection to be routed are pre programmed with this method as well In daily use everything is done as usual you dial only the desired call number the box takes care that the call number is transmitted along with the router s access number The router ought to be one of the dial in systems from TELES that support the subaddressing feature e g the TELES iSWITCH These powerful systems are employed as corporate switchboards
36. coming calls VS Lift the receiver You hear the dial tone oQ Press the star key ro Enter the PIN if necessary 000 Enter the digits 191 Es Select the port number Press the pound key Listen for the confirmation tone Example Block port 3 against incoming calls 191 3 Lift the block again N Lift the receiver You hear the dial tone Q Press the star key re Enter the PIN if necessary 000 Enter the digits 190 E Select the port number for which you would like to lift the block Press the pound key Listen for the confirmation tone Example Free port 3 for incoming calls 190 3 Note By setting call forwarding I unconditional blocks against in coming calls are lifted Page 28 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Blocks 4 7 2 Outside Line Access and Preset Blocked Numbers By setting a block you can prevent certain numbers or digits from being dialed The blocks always affect the specified port For example you can block the out side line access 0 for a port Calls to the public network cannot be made any more from the appropriate extension The blocks 0 to 6 are preset in the TELES iPBX 4TR Box The following emergency Block Content numbers are exempted call 0 Basic configuration no block P numbers that begin with 011 e g 0110 and 0112 can always 1 0 outside line access is blocked only internal c
37. confirmation tone All call backs on busy set for the port are deleted Deactivate callback on busy for whole ISDN line T Lift the receiver and hear the dial tone Press the star key 000 Enter the digits 861 Press the pound key Listen for the confirmation tone All call backs when busy are deleted no matter for which telephone it was activated 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 11 Telephoning 4 2 4 Telephoning with Speed Dial Numbers Frequently used and long call numbers can be stored as speed dial numbers that can be quickly dialed from any port ry Lift the receiver and hear the dial tone EQ Enter the speed dial number The TELES iPBX 4TR Box makes the connection Note Up to 100 speed dial numbers are possible Refer to section 5 3 on assigning speed dial numbers 4 2 5 Calling Line Identification Restriction CLIR Should you wish that your call number does not appear on the display of the called party s device you can deactivate the caller ID typical in ISDN T Lift the receiver and hear the dial tone Press the pound key O Dial the outside line access za Dial the desired call number next Your call number does not appear on the display of the called party s device Note Your ISDN line has to support calling line identification re striction on request 4 2 6 Disconnect You have a connection on hold and would like to e
38. e in ternal or external parties You can easily interrupt the current conversation and establish a second con nection to another party a so called hold for enquiry The first party is on hold and cannot listen in to the second conversation Instead they hear the on hold tone or music played from the audio source In case the third party does not answer the call switch back to the first conver sation using the R key Otherwise you can disconnect the connection with QQ In this case you are connected with the previous party as well Should you hang up both parties are connected with each other i OL Example Example You conduct a call Press the R key You hear the dial tone Dial the number of the second party You talk to the 2 party while your first party is on hold By pressing the R key you can switch back and forth freely between both parties When you would like to disconnect the active call press the star key twice You are then connected to the held party You are speaking with a party and would like to put them on hold while you contact an external party with the number 54 54 54 0545454 You are speaking with a party and would like to put them on hold while you contact an internal party on port 3 go 3 Page 14 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Transfer Calls 4 3 3 Three Party Conference A three party conference is th
39. e installation 1 Attach power source section 3 1 1 2 Connect the analog terminal devices to the TR ports section 3 1 2 3 Connect TELES iPBX 4TR Box to ISDN section 3 1 3 4 Only for point to point line change line type from the point to multipoint factory settings to point to point section 5 2 Once you ve taken these steps the box is operable and you can start making calls right away All incoming calls will ring at port 1 drop port though Con tinue then with the following settings 5 Assign the call numbers of your ISDN line MSN to the individual ports section 3 2 2 6 Check if you can hold and transfer with the attached telephones Adapt the R key s flash time if necessary section 3 2 1 Now you can accept calls at the individual ports and hold and transfer them The correct telephone number is transmitted Next you can adapt the TELES iPBX 4TR Box to special needs e g different ring tones for internal and external calls PIN setting external audio source etc 3 1 Attaching TELES iPBX 4TR Box A figure of the box can be found inside the cover of this manual It shows the positions of all the sockets 3 1 1 Attaching Power Supply Attach the power supply to the TELES iPBX 4TR Box first and then plug it in a 220V 230V electric outlet The TELES iPBX 4TR Box conducts a self test This can be seen by the blink ing of the LEDs The test takes a few seconds Following the error free proce dure
40. e simultaneous connection among three parties Set up connections to two parties using hold and alternate see page 14 or ac cept waiting call see page 18 As soon as one connection exists and the other is on hold activate the conference To activate three party conference TTT Press the star and then the pound key All three parties can hear and speak with each other To end three party conference Q When you press the R key the three party conference is ended You are back in the initial condition one party is on hold while you are connected the other party The conference also ends when any party hangs up Note Both parties for the three party conference can be external par ties The TELES iPBX 4TR Box allows only one three party conference The conference is conducted by the box This means that you can hold a three party conference whether or not your ISDN line provides this as a supplemen tary service 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 15 Transfer Calls 4 3 4 Comfortable Call Transfer If you operate further TELES ISDN devices on your ISDN point to multipoint line besides the TELES iPBX 4TR Box you can profit from a special patented procedure developed by TELES for call transfer direct transfer of calls to fur ther TELES ISDN terminal devices connected to the same ISDN line When using devices from other manufacturers call transfer is only indirectly possible
41. ed when the receiver is lifted simplest handling for small children who cannot dial a number yet e Do not disturb By setting a block against incoming calls you avoid inter ruptions by calls You can work in peace e As you conduct a telephone conversation the call waiting beep announces a further incoming call You can switch this function on and off as needed e By setting the wake up call function you can have the telephone ring at a preset time e Play on hold music from an external audio source for held connections Page 2 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Features e External and internal calls or Callback on busy can be identified by different ring tones e You can store up to 100 centrally stored speed dial numbers for frequently called parties e A PIN for all important functions protects your box against unauthorized changes of settings e Some functions can be controlled by remote administration You can for ex ample switch a call forwarding remotely This way you are always reachable when away and will miss no call Note Due to technical differences in ISDN lines of various countries not all features of your TELES iPBX 4TR Box may be available TELES Family Concept Patent solution for even more convenience e An additional TELES BRI board with appropriate software the all in one ISDN Multimedia TELES OnlinePowerPack provides even more conven ience Y
42. elephone numbers Lift the receiver You hear the dial tone Press the star key Enter the digit 3 JOOP EQ Enter the speed dial number that you would like to program Three digits ranging from 800 to 899 Ed Dial the call number that you would like assign to the speed dial number Press the pound key Listen for the confirmation tone Example Assign the speed dial number 802 to the call number 393939 The leading 0 is the outside line access 3 802 0 393939 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 35 Further Settings 5 4 Service Indicator for Outgoing Calls Answering Ma chine The TELES iPBX 4TR Box and attached terminal devices accept calls with all telephony fax G3 service indicators Outgoing calls use the service indicator telephony analog Thus it should be possible to establish connections to most common terminal devices Problems can arise for some fax machines at tached to PBXs when they can accept calls only 1 Telephony analog with the fax group 3 service indicator In this 2 ISDN telephony case you can adapt the service indicator of the 3 Fax group 2 and 3 fax machine s port 4 Answering machine Type Meaning ry Lift the receiver You hear the dial tone Q Press the star key re Enter the PIN if necessary 000 Enter the digits 051 Ed Select the port for which you would like to change the service indicator for outgoi
43. etwork operator 51 see network carrier CLIR 62 night service 2 27 63 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 67 Appendix Index NT 6 64 S T interface 63 65 on hold 14 18 63 service on hold music 43 64 analog telephony 36 on hold tone 43 answering machine 36 outside line 64 fax group 2 and 3 36 outside line access 10 29 58 ISDN telephony 36 password 64 see PIN service indicator 36 64 PBX 47 64 signal tones overview inside cover PC integration 3 55 speed dial 3 64 Personal Identification Number 64 dialing 12 pick up setting 35 call certain any 17 64 statistics 42 from answering machine 17 36 subaddress 51 waiting call 18 suppress call waiting 37 PIN 3 33 64 switchboard 47 point to multipoint 1 3 6 8 34 44 63 64 T R interface see port point to point 34 44 62 64 technical data inside cover port 1 8 13 36 45 64 65 TELES Patent 16 55 ports TELES Support Server 66 call numbers 10 TELES iSWITCH 51 power source 4 5 TELES Family concept 1 3 55 preselection 50 64 TELES OnlinePowerPack 3 45 55 65 Private Branch Exchange 64 terminal device 63 64 protocol 1 62 three party conference 2 15 65 public line 10 time 41 65 pulse dialing 64 Tip amp Ring 65 R key 7 13 14 59 63 64 touch tone dialing 1 6 48 63 65 redial 64 TR adapter 65 remote administration 3 25 48 64 TR port 5 8 65 reset to factory settings 46 transfer 7 13 43 59 65 ring tone 3 39 64 unannoun
44. ey HOOP Enter digits for functions or commands that the PBX or switch board understand 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 47 Remote Administratio 6 Remote Administration You can control the TELES iPBX 4TR Box out of the public net using a tele phone that has touch tone dialing DTMF tones This lets you set for example a call forwarding while on the road You will always remain reachable by phone then no matter where you are All functions that you can set by remote administration are marked with an X in column R of the function list see inside cover 6 1 Dial in Number for Remote Administration To dial in by telephone out of the public net you have to set one of the telephone numbers of your ISDN line for remote administration This number can be called from parties that are permitted to configure the TELES iPBX 4TR Box remotely Set dial in number eo Lift the receiver You hear the dial tone Q Press the star key ro Enter the PIN if necessary 0000 Enter the digits 0410 Ed Enter the port s number that is reserved for remote administra tion za Dial the call number MSN that you would like to reserve for remote administration 11 Press the pound key Listen for the confirmation tone Example Set remote administration for port 4 with the call number 353535 Q F 0410 4 35353589 Note While remote configuration is being carried out no othe
45. g T Carrier Selec tion LED Light Emitting Diode e g little lights on the front of TELES boxes or boards MSN Multiple Subscriber Number In the DSS1 protocol of Euro ISDN a sub scriber is provided several numbers MSNs which he can freely assign to his terminal devices Network carrier T Carrier Selection Night service For a determined period a specific call forwarding configuration for the iPBX system is set for instance other telephones or answering machines T Call distribution Page 62 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Appendix Glossary Term Explanation NT Network Terminator Port of the ISDN net on your premises provided by the telephone company Attach the ISDN line cable of your ISDN telephone system e g of your TELES iPBX 4TR Box or ISDN telephone to the NT On hold music On hold music is played by the TELES iPBX 4TR Box to let held callers know that the connection is still active during hold for enquiries and trans fers Attach cassette or CD players to play your own on hold music or com pany information The alternative is to play the on hold tone Outside line Telephone line into the public network Realized in ISDN by the BRI lines Two B channels outside lines for example to the exchange are available per box PBX Private Branch Exchange An internal private or corporate telecommuni
46. he attached terminal device See also the notes on the limitations of advice of charges in section 4 7 4 Charge Account on page 31 Activate advice of charges ry Lift the receiver You hear the dial tone Q Press the star key ro Enter the PIN if necessary 000 Enter the digits 031 Ed Select the port for which you would like to activate advice of charges Press the pound key Listen for the confirmation tone x Put the receiver down Example Set advice of charges for port 2 E 031 20 Deactivate advice of charges VS Lift the receiver You hear the dial tone Q Press the star key ro Enter the PIN if necessary 000 Enter the digits 030 Ed Enter the number of the port for which you would like to deacti vate advice of charges Press the pound key Listen for the confirmation tone x Put the receiver down Page 38 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Further Settings 5 7 Different Ring Tones You can configure different ring tones to easily recognize incoming internal or external calls or callback on busy calls see inside cover for tone sequences The different ring tone function is not activated by default because some an swering machines fax machines etc recognize only the ring signal for internal calls Activate different ring tones T Lift the receiver You hear the dial tone Press the star key re Enter the PIN if necessary
47. in one ISDN Multimedia applications suite included with the ISDN board you can take full advantage of ISDN e The MCC program handles the dialing e The integrated answering machine records incoming messages You can pick up a call in progress or call back later from the callback list as of Version 6 01 e The ISDN device manager from TELES OnlinePowerPack eases program ming of many TELES iPBX 4TR Box functions you can program and manage almost all functions more comfortably by using the PC rather than the telephone e Furthermore the ISDN device manager offers comprehensive statistics It registers all incoming and outgoing calls for each port and records charge units of outgoing connections This is possible thanks to a concept developed by TELES the TELES Family concept It unites TELES terminal devices to complete PC integrated commu nication systems for the office and for the home TELES BRI boards and TELES OnlinePowerPack are available in computer stores or directly from TELES 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 55 Sample Configurations Appendix 9 Appendix 9 1 Sample Configurations 9 1 1 Connection Example Exisiting equipment point to multipoint line with 3 MSN 3 analog telephones 1 analog answering machine Box configuration port 1 1 MSN port 2 2 MSN port 3 3 MSN port 4 answering machine For each port 1 2 and 3 you set call forwarding I no reply t
48. ings by entering the following N Lift the receiver You hear the dial tone Press the star key ro Enter the PIN if necessary 000 Enter the digits 037 Press the pound key Listen for the confirmation tone Put the receiver down Page 46 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Further Settings 5 15 Commands for the PBX or Exchange Switchboard You to need to observe the following instructions only if e your TELES iPBX 4TR Box is attached subordinate to a PBX or e you would like to switch functions through your local exchange switchboard When your TELES iPBX 4TR Box is attached to another PBX all functions are of course still valid that are described here in this manual However in case you would like to access PBX functions directly all entries have to be forwarded from the TELES iPBX 4TR Box into the PBX s net The same is valid for functions such as call forwarding that you can control through your exchange switchboard Find out which other supplementary services your telephone company offers and how they can be activated in the switchboard In any case dial the outside line access of the TELES iPBX 4TR Box first and then press the pound key The commands that are entered then go straight to your PBX or to the local exchange nothing is valid for the TELES iPBX 4TR Box Lift the receiver You hear the dial tone Enter the outside line access 0 Press the pound k
49. int line When the called number is incomplete e g with out extension DSS1 The European standard protocol Euro ISDN or ETSI You can only use terminal devices on ISDN line that were designed for this protocol DTMF Dual Tone Multi Frequency Also known as touch tone dialing Signals to control telephony applications i e VoiceMail If the connection to a teleph ony application exists then DTMF tones are made by the phone and trans mitted via the B channel Not all terminals support DTMF On some termi nals DTMF must be activated explicitly The method is significantly faster than pulse dialing Extension Port with an appropriate number on the TELES iPBX 4TR Box The terminal device e g a telephone is attached here It is reached by an internal call number the extension number External call Chargeable connection between a party of the public telephone network and a party in the iPBX Flash key TR key Follow me When for example you are working at another a telephone other than your usual one you can have calls intended for your own telephone redirected to the one you are at Hold for enquiry When you conduct a telephone conversation you can put it on hold in order talk with another person on another telephone i e make an enquiry The held party cannot listen in to that call Next you can return to your previous party Hold and alternate Switch back and forth between two te
50. isten for the confirmation tone A charge account with 50 units is set for port 2 Q F 01 2 50 Deactivate the charge account by entering no charge unit Prerequisite for a charge account is that your ISDN line trans mits advice of charges according to the ETSI 300 182 standard The box identifies charges only in unit format i e not in cur rency format Whether or not this standard is supported by your ISDN line varies from country to country In ISDN there are two types of advice of charges A charges during the call AOC D and B charges at the end of the call AOC E If advice of charges are transmitted to your extension only at the end of the call B the charge account may be over drawn during the last call When using advice of charges during the call A the call is terminated as soon as the charge account is depleted When activating and deactivating the charge account any blocks for outgoing calls outside line block for this port are lifted 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 31 Blocks 4 7 5 Direct Call When the direct call function is activated the TELES iPBX 4TR Box dials a previously stored number immediately when the receiver is lifted No further keys need to be pressed This setting works like an intercom It is suitable for children that cannot dial numbers or can be used for telephones in visitor or conference rooms Please note that the only number
51. l forwarding I section 4 5 1 The difference is that you enter the number of the forwarding port as well as the call forwarding destination Please note that call forwarding into the public network can be cheaper when done by the local exchange sections 4 5 Q00 N Ey Example Delete Lift the receiver You hear the dial tone Press the star key Enter the digits 46 Enter the port number for which you would like to activate the call forwarding Enter the call number for the call forwarding destination as you would when dialing from the box this means beginning with outside line access for numbers in the public net Press the pound key Listen for the confirmation tone Set a call forwarding for port 2 to the external destination 343434 46 2 0 0172 3434346 In order to delete call forwarding simply enter the same key combination without a destination call number 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 25 Call Forwarding 4 6 Call Distribution 4 6 1 Distribute Incoming Calls Calls coming in for one port can be forwarded to several other ports simultaneously that is distrib uted Some examples e The called terminal device does not ring but all others do e When you include all four ports Calls intended for extension B in the distribution list all ter are distributed to C D and E minal devices ring during an in coming call e Y
52. ld like to route over low cost carriers long distance calls international calls and connections into the cellular net You can also assign the outside line access and thus all external calls to a certain carrier Price comparisons will have to be made though Take into consideration differ ent rate tables zones periods etc special rebates amount of communication access conditions and so on 7 1 Routing Methods No settings are necessary on the TELES iPBX 4TR Box for the Call by Call or preselection methods used by different telephone companies or carriers see Glossary The TELES iPBX 4TR Box offers two further conveniences for cost effective telephoning e Automatic dialing through preferred network carrier simplifying the Call by Call method section 7 1 1 page 51 e Direct Line Access with Subaddressing the direct automatic dialing of a network carrier s dial in node that for example determines the most eco nomical connection rate section 7 1 2 page 51 Page 50 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Phoning through different Telecommunication Carrier 7 1 1 Automatic Dialing of a Telecommunication Carrier Using this method you can program the number of your preferred telecommu nication carrier You can assign a certain set of digits to determine which con nections this carrier should process Enter prefixes parts of prefixes or whole telephone numbers The pro
53. lephone calls by pressing the R key The other party is temporarily put on hold The two parties have no connec tion with each other they just hear the on hold tone or on hold music Hotline function T Direct call Internal call Connection setup from one party of the iPBX to another party of the iPBX It is free causes no charges ISDN adapter Hardware board or box to connect the PC to ISDN ISDN line Also known as BRI bus S T interface ISDN point to multipoint line etc It is the network terminal or ISDN port supplied by the network carrier telephone company Several terminal devices can be attached to the S T interface e g ISDN telephones ISDN adapter for computers etc ISDN service features ISDN provides many service features that in some cases you have to order and pay for separately T ISDN ISDN Integrated Service Digital Network The digital telephone network for trans mitting voice text images and data at high speeds and quality ISDN offers special conveniences such as caller ID hold for enquiry hold and alternate three party conference call forwarding call waiting callback on busy ad vice of charges during and at end of the call etc Jack A female connector i e socket for plugs such as the RJ 11 or the RJ 45 Least Cost Routing Establishing a connection through a network carrier or exchange service with low tariffs T Direct Line Access with Subaddressin
54. lifted Disconnect 29 Disconnects the current connection when another connection is on hold 12 Distribution on 45port distr port contains the number of the port for which incoming calls should be distributed distr contains up to 8 26 off incoming calls P 450 call forwarding destinations The last number can be an external number o Drop port on 47port time Serves to accept calls that cannot be assigned to a specific port Time setting is applicable only for point to 44 1 point lines to accept incompletely dialed calls off 1 470 Deactivates the drop feature ISDN line P to MP 031 081 sets the box for point to multipoint line 34 PMP configuration P to P Jos0 080 sets the box for point to point line Music 0719 Select between music from attached audio source or standard on hold tone to be played for calls on hold 43 On On hold tone OF 0700 hold Night service OFJtype Preset night service type for distributing incoming calls 27 0 PBX commands 0 When the TELES iPBX 4TR Box is attached to a PBX In order to send commands to the attached system 47 dial outside line access and then All further commands are valid for the system e g Pickup global 59 Pickup an incoming call from any port 17 Pickup port 5port Pickup an incoming call from a specific port 17 PIN Jold00 new old is the old PIN and new the new PIN The new PIN is entered twice 33 empty Or Inew
55. m Explanation Carrier Identification A 2 or 3 digit prefix before the actual call number to identify a carrier in the Code CIC telephone business telecommunications telephone companies network carriers It is the second part of carrier access code see above The num ber is needed when dialing in to the networks of this carrier Carrier Selection Selection of the network carriers using a code T Carrier Identification Code before the actual call number The connection is made by the exchange to the appropriate network carrier You can register yourself permanently with a network carrier or decide each time you dial a call number Call by Call For the Call by Call method you can configure the automatic calling through your preferred network carrier in the TELES iPBX 8TR Box CCBS T Callback on busy CFB Call Forwarding on Busy T Call forwarding CFNR Call Forwarding No Reply T Call forwarding CFU Call Forwarding Unconditional 7 Call forwarding Charge account or You can set charge accounts for certain extensions This allows the user to Charge limit conduct calls until the given amount of charge units are consumed Emergency numbers can still be dialed after depleting the charge account Charge display The charges for the current conversation are shown on the telephone s dis play For that the TELES iPBX 4TR Box converts the advice of charges in formation that it receives from ISDN during the connection into
56. means beginning with outside line access for numbers in the public net Press the pound key Listen for the confirmation tone You would like to switch a call forwarding unconditional from the current port to port 3 Q 41 36 When you set a block against incoming calls section 4 7 1 page 28 unconditional call forwarding is switched off In order to delete call forwarding enter the same key combina tion without a destination call number 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 21 Call Forwarding 4 5 2 Call Forwarding II no reply by Box If the call is not answered within 20 seconds A the call is forwarded You have this much time Incoming cal forA Corny to pick up the call on the called phone If no response within 20 sec x call is forwarded toB vA GO Lift the telephone receiver at the port for which call forwarding should be valid You hear the dial tone Li Q Press the star key Q 2 Enter the digits 42 Ed Enter the call number for the call forwarding destination as you would when dialing from the box this means beginning with outside line access for numbers in the public net 11 Press the pound key Listen for the confirmation tone Example You would like to switch a call forwarding no reply from the current port to port 3 42 S g Delete In order to delete call forwarding enter the same key combina tion without a destination call numbe
57. n party s device Call waiting on 061pot Permit call waiting for specified port 37 on off Suppress call waiting for specified port 060port Function Digits Description P F Callback set 939 Callback on busy activated hang up receiver Once the called party is free your telephone will ring Answer 11 when delete line 1986109 Callback on busy settings for all devices attached to the ISDN line are deleted busy delete port 8620 Callback on busy settings for all devices attached to the port are deleted Charge on 01port unit port contains the port s number 1 4 unit contains the number of available charge units If zero units are 31 off account off IQ 101port entered the charge account is deleted Comfortable call transfer QQQ Special TELES ISDN feature transmit to other TELES ISDN terminal devices on the same ISDN line Ifthe 16 called device ID does not exist hang up Your telephone rings again and you can continue the call Device ID O 091IDe Only necessary when you operate several TELES ISDN devices on the same ISDN line and use the following 45 1 features comfortable call transfer PC integrated telephony programming the functions via PC Direct call on 199port dest port contains the port s number 1 4 dest contains the destination number that should be dialed immedi 32 off off 1 99port ately when the receiver is
58. nd only the active connec tion Using disconnect you end only the active connection and continue with the held connection A normal connection cannot be terminated with discon nect Oy You are conducting a conversation and have a further connec tion on hold Q9 Press the star key twice The current conversation is ended You speak with the party that had been on hold Page 12 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Transfer Calls 4 3 Transfer Calls and Conferences 4 3 1 Transfer By pressing the R key you can transfer a current conversation to a third party It makes no difference if it is an internal or external party Op You conduct a call Q Press the R key You hear the dial tone zA Dial the desired telephone number external or the desired port number internal y Once the call is accepted put down the receiver See also section 4 3 4 Comfortable Call Transfer page 16 Note Transfer is also possible without announcing the call to the third party i e hanging up as soon as the third party s telephone starts ringing The held party hears the ring tone as if he were calling directly 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 13 Transfer Calls 4 3 2 Hold and Alternate Hold and alternate means switching back and forth between two connections You converse alternately with two parties It makes no difference if they ar
59. ng calls Ed Enter the number of the service indicator that you would like to SR the pound key Listen for the confirmation tone x Put the receiver down Example Set service indicator type 3 Fax group 2 and 3 for port 2 Q 051 2 3 5 4 1 Special Settings for Answering Machine Type 4 answering machine see table above is not a service according to ISDN definitions It is an extra feature that can be switched on in addition to other service e g for combination machines telephone answering machine and fax in one device When you attach an answering machine it is recommended that the service in dicator 4 be set for the appropriate port This guarantees that the answering ma chine reliably switches off Beyond that you can pick up calls from this port section 4 4 page 17 although the answering machine has already reacted To deactivate the option simply select option analog telephony Page 36 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Further Settings 5 5 Activating Call Waiting When a further party tries to reach you during a conversation you will hear the call waiting tone see section 4 4 3 page 18 By default call waiting is permitted You can switch the function on or off as you wish for each port Activate call waiting rs Lift the receiver You hear the dial tone Q Press the star key ro Enter the PIN if necessary 000 Enter the digit
60. ng other manufactur ers devices this is only possible by complicated parking and then retrieving from the other extension e Three party conference telephoning among three parties e Callback on busy connection is established once the desired party is no longer busy e Call forwarding whether the ISDN line supports it or not You can set a port of the box or an external extension as destination e Incoming calls can be distributed among the ports by night services or by the distribute incoming calls function e The selection of different telephone companies for economical telephoning can be simplified using the TELES iPBX 4TR Box by storing your favorite network carrier Furthermore the box supports Direct Line Access with Subaddressing A connection is established to a dial in node that can deter mine a lower priced connection rate In both cases you can determine which connections should be handled by this carrier e To display charges on analog terminal devices the TELES iPBX 4TR Box supports the metering pulse 16 kHz per charge unit e Using charge accounts for the ports you keep control over your telephone bills If the charge account is depleted a block is activated e Besides that you can set different block types in order to prevent expensive connections Emergency numbers can always be dialed of course e Using direct call a connection to a stored telephone number is automatically establish
61. ning as signment and reservation of device IDs for the box s ports Page 16 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Transfer Calls 4 4 Picking up Calls 4 4 1 Picking up Calls from a Specific Port A telephone rings on another port You can retrieve the call directly from your desk Lift the receiver You hear the dial tone Press the star key Enter the digit 5 Enter the number of the port that is ringing Press the pound key You are connected with the caller f00p Note Retrieving a call is even possible when e g the answering ma chine at this port has already reacted Prerequisite for that though is that the answering machine s port is set to service in dicator 4 answering machine see section 5 4 4 4 2 Picking up Calls from Any Port You can also retrieve an incoming call without entering the port number This is especially useful when you are not sure which phone the ringing is coming from ry Lift the receiver You hear the dial tone Q Press the star key 5 Enter the digit 5 Press the pound key You are connected with the caller Note You cannot determine which call you accept when several ports are ringing simultaneously You can also accept waiting calls using this command 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 17 Transfer Calls 4 4 3 Accept Waiting Calls The call waiting tone is a signal t
62. o the answering machine on port 4 and no calls will be missed anymore 9 1 2 Several Ports for one MSN Port 1 and 2 should be reachable through one MSN and port 3 and 4 through another MSN For port 1 and 2 you can activate night service 2 section 4 6 2 page 27 All incoming calls on port ring will also ring on the port 2 telephone 9 20 There is no preconfigured night service for the second case However you can use the call distribution function section 4 6 1 page 26 Distribute therefore the calls for port 3 to port 3 and port 4 45 3 3 409 Note Prerequisite for both configurations is that the first MSN has been set to port 1 and the second MSN to port 3 Page 56 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Appendix Sample Configurations 9 1 3 Automatic Outside Line Access Automatic outside line access is wanted for port 3 This way you can dial a number into public net without first pressing 0 for outside line access Set a direct call for port 3 to the outside line access Q199 30 Note The function makes future use of the and keys impossi ble You cannot change any settings at a port with activated di rect call 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 57 Troubleshooting Appendix 9 2 Troubleshooting You can often solve minor problems during operation of the TELES iPBX 4TR Box by yourself Before you contact
63. oint to multipoint lines e The TELES iPBX 4TR Box is suited for all analog terminal devices tele phones faxes answering machines etc e All functions are set by a telephone that supports touch tone dialing but much simpler via PC when connected to a PC with a TELES ISDN board and TELES OnlinePowerPack see following page and section 8 page 55 e Four analog terminal devices can be run simultaneously Up to two simulta neous connections to the public network are possible e The box supports the ISDN protocol DSS1 and is therefore suited for Euro ISDN lines e Several boxes or further ISDN terminal devices e g a PC ISDN adapter can be attached to an ISDN point to multipoint line e You can set your own call numbers for any port Up to 10 multiple subscriber numbers MSN can be programmed e Operation and active connections shown by LEDs e Cost free internal connections between terminal devices attached to the box e Hold and transfer using the R key between internal and external parties e Comfortable call transfer a special feature that is only offered by TELES you can profit from using further TELES ISDN devices besides the TELES iPBX 4TR Box on the same ISDN line such as the ISDN telephone 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 1 Features TELES FON You can transfer calls then for example at no cost to or from one telephone on the box to the TELES FON When usi
64. one dialing certain port 25 Dual Tone Multi Frequency see DTMF follow me 24 errors 59 no reply 22 ETSI 31 63 no reply and on busy 23 Euro ISDN 63 on busy 23 extension see port unconditional 21 32 external call 10 29 call list 42 factory settings 46 call number 8 fax 36 delete 8 flash see R key set 1 5 flash key 63 call transmission see Call forwarding flash time 5 7 59 call waiting 17 18 61 hold 7 63 call waiting signal 37 hold and alternate 7 14 15 18 43 59 callback on busy 11 39 61 hold for enquiry 7 14 59 63 caller ID 12 62 hookflash 7 suppress 12 immediate connection see direct call Calling Line Identification Restriction 12 Integrated Service Digital Network ISDN 63 CAPI 61 internal call 10 29 39 63 carrier 63 ISDN 1 63 carrier access code 52 61 ISDN adapter 3 45 55 carrier access prefix 51 61 ISDN device manager 42 61 Carrier Identification Code 51 52 53 62 ISDN line 5 63 Carrier Selection 62 jack 63 CCBS 61 62 Least Cost Routing 63 CF see call forwarding LED 5 63 charge account 62 LEDs overview inside cover charge meter 3 local exchange 47 charges MCC 55 account 2 31 metering pulse 2 advice of charges 38 MSN 1 8 57 63 counter see charge meter Multiple Subscriber Number 8 63 display on analog terminal device 2 62 music 43 LED 42 network carrier store see charge meter automatic dialing 2 50 51 52 transmission types in ISDN 31 Carrier Identification Code 51 53 62 CIC 62 congested 53 CLIP 62 n
65. one that can be heard in the receiver announc ing that a further caller is trying to reach you during a current call The basic setting for the TELES iPBX 4TR Box is call waiting permitted The function can be freely switched on and off for any individual port see section 5 5 page 37 When you hear the call waiting signal you have two options to accept this call 1 You end the current conversation by hanging up Your telephone will ring then so you can answer the call 2 You put the current conversation on hold with and answer the incoming call with 5 In order to hold and alternate between both calls press again Note When you hold and alternate between two parties or find your self on hold you also hear the call waiting tone As soon as you hang up the receiver the previous connection ends and the waiting call is answered The call waiting tone can always be heard by both parties Ex ternal calls can only be accepted by the parties that were actu ally called You can switch off call waiting section 5 5 Page 18 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Call Forwarding 4 5 Call Forwarding Should an extension port be unreach B forwards to A TT TRN able for some reason you can switch a call forwarding to another extension Crm The call forwarding destination may be an internal extension or an external party There are several types of call for warding These c
66. only the red power LED remains lit 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 5 Installation 3 1 2 Attaching Analog Terminal Devices Attach your terminal devices to the TR ports on the rear side of the TELES iPBX 4TR Box These ports comply with international norms for RJ 11 ports The table shows the possibilities for attaching terminal devices Terminal device plug Port type Terminal devices with RJ 11 plugs Attach your terminal devices directly to the ports international pin assignment Terminal devices with other plugs Purchase an adapter to RJ 11 for your plug Attach the adapter to the TELES iPBX 4TR Box and attach the other end to your terminal device The figure on the right shows the RJ 11 plug The letters A and pamnational B indicate the pins that are used Lift the receiver and check if Pin Assignment the LED for that port lights up You can attach a maximum of 5 6 1 three terminal devices to each TR port 3 1 3 Attaching to ISDN Attach the TELES iPBX 4TR Box to the ISDN socket NT O using the ISDN cable included wide RJ 45 plugs at each end If you use a point to multipoint line you can attach several ISDN terminal de vices Note Your TELES iPBX 4TR Box is now ready for operation If this is not the case please check the notes in section 5 2 page 34 3 2 Setting TELES iPBX 4TR Box The TELES iPBX 4TR Box is se
67. or as dial in nodes with network carriers You can therefore also use this method to dial into the net of certain carriers 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 51 Phoning through different Telecommunication Carrier 7 2 Set Routing Example Lift the receiver You hear the dial tone Press the star key Enter the PIN if necessary Enter the digits 830 Press the star key Enter the digit 0 Press the star key Select the routing method Enter 1 for Direct Line Access with Subaddressing or 2 for automatic dialing of the network carrier Press the star key Enter outside line access number 0 then number range for which the routing should be valid Your entry is for example 00 for all long distance calls or 000 for all international calls Press the star key Enter outside line access number 0 then either for e Direct Line Access the dial in number or e Automatic network carrier dialing the carrier access and identification codes Press the pound key Listen for the confirmation tone Put the receiver down You would like to process all international calls through the network carrier with the access code 01070 830 0Q 2Q000E001070 Page 52 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Phoning through different Telecommunication Carrier 7 3 Deactivate Routing ry Lift the receiver You hear the dial tone o
68. ou can also add one external number to the distribution list up to three internal one external Enter the external number last following the port numbers Don t forget the outside line access The calls are distributed in the same fashion as with call forwarding I uncondi tional The party that picks up the call first makes the connection The distrib ute incoming calls function can be activated only once within the box Call forwardings to ports that are entered in the distribution list are only effective when the appropriate port is directly called rs Lift the receiver You hear the dial tone x Press the star key 00 Enter the digits 45 ES Enter the port number for which you want to activate call distri bution EQ Enter into distribution list the port numbers and if necessary the outside line telephone number to which the calls should be dis tributed Press the pound key Listen for the confirmation tone Example Calls aimed at port 3 are forwarded to port 1 and 2 Port 3 does not ring but for that port 1 and 2 ring simultaneously Q45 3 1 20 Delete Enter 45 to switch off distribute calls Page 26 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Call Forwarding 4 6 2 Night Service Night service is a form of call distribution see above that handles incoming calls once activated Four types of night services according to the table are programmed in you
69. ou can easily program almost all functions of the TELES iPBX 4TR Box from the monitor Numerous further functions are available for example comprehensive statistics with connections and charge meter and call number identification for incoming calls This is only possible though for point to multipoint line where several terminal devices can be attached If you have a point to point line then you can attach only one ISDN device to it e You can enjoy all the benefits of PC integrated telephony electronic phone book convenient automatic dialing by mouse click integrated answering ma chine e The TELES OnlinePowerPack is a suite of over 20 ISDN communications applications It contains programs and interfaces for Internet access file transfer fax for Windows programs videoconferences application sharing modem emulation including V 34 follow me service by the electronic secre tary etc 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 3 Package Contents 2 Package Contents TELES iPBX 4TR Box 12 Volt external power source Cable with RJ 45 plugs for the ISDN line Four cables with RJ 11 plugs for analog devices e User s manual TELES iPBX 4TR Box Page 4 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Installation 3 Installation This chapter describes how to attach and configure your the TELES iPBX 4TR Box The following basic steps are necessary for th
70. port number and then subtract 1 Example Say the box s device ID is set on 5 For port 1 you would sim ply dial 5 for port 2 dial 6 i e 5 2 1 6 for port 3 dial 7 i e 5 3 1 7 and for port 4 dial 8 i e 5 4 1 8 You do not have to set these additional device IDs yourself but only keep them reserved to avoid assigning them to other devices 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 45 Further Settings 5 14 Factory Settings At delivery the TELES iPBX 4TR Box has the following default settings e No MSNs assigned drop port port 1 All incoming calls arrive only at port 1 e Different ring tones not active i e same ring tone for internal and exter nal calls and callback on busy e The on hold tone is active for held connections e TELES iPBX 4TR Box is set for point to multipoint lines e Charge counter set to 0 e No charge account e Call list off e Advice of charges off e NoPIN e 6 Device ID 1 e No dial in number for remote configuration No speed dial numbers e Call waiting permitted No call forwarding no call distribution no night service no blocks acti vated Note Resetting has no influence on call forwardings that are activated by the local exchange see section 4 5 page 19 The PIN you ve set remains untouched when resetting to default You can delete all settings you ve made and return the TELES iPBX to its fac tory sett
71. quired for many functions and settings see com mand overview inside the cover Note Remember the newly programmed PIN well When the PIN is lost or forgotten send the device back to the manufacturer The old PIN and all settings are deleted This repair will cost you a fee Read the service notices in section 9 4 page 65 DM oO an p Z Lift the receiver You hear the dial tone Press the star key In case it already exists enter the old PIN Enter the digits 00 JO Ob fal a Enter the new PIN Up to 5 digits is possible Press the star key Fe Repeat the entry of your new PIN Press the pound key Listen for the confirmation tone Put the receiver down SiD Example Change the PIN from 5678 to 1234 5678 00 1234 1234 Delete Delete the PIN using the same combination but without enter ing a new PIN Delete Q 0019 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 33 Further Settings 5 2 ISDN Port Configuration The TELES iPBX 4TR Box is suited for point to multipoint line also known as S T interface as well as for point to point line The factory setting is point to multipoint line because this ISDN interface type is most common in private homes and home offices In this case no changes are necessary 5 2 1 Reset to Point to Point Line ry Lift the receiver You hear the dial tone Q Press the star key re Enter
72. r Page 22 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Call Forwarding 4 5 3 Call Forwarding III on busy by Box The call is forwarded when the called party is busy Example Note Delete Lift the telephone receiver at the port for which call forwarding should be valid You hear the dial tone Press the star key Enter the digits 43 Enter the call number for the call forwarding destination as you would when dialing from the box this means beginning with outside line access for numbers in the public net Press the pound key Set a call forwarding III on busy to port 3 Q 43 30 Call waiting section 5 5 and call forwarding on busy should not be set simultaneously When both functions are active si multaneously you will hear call waiting when a second call ar rives When a third call arrives it will it be transferred Switch call waiting off therefore before activating call forwarding III In order to delete call forwarding enter the same key combina tion without a destination call number 4 5 4 Call Forwarding II Ill no reply on busy You can switch both call forwardings II and HI together for an extension The incoming call is forwarded either if it is not accepted within 20 seconds or if the port is busy Activate call forwarding II and the call forwarding III after each other for the appropriate port section 4 5 2 and section 4 5 3 2000 by TEL
73. r DOO nu mote administration All terminal devices support the sig Wh H nal tones mentioned above T T Means short tone pause short tone Means long tone pause long tone Technical Data External power supply 12 Volt 12 Watts Radio interference suppression complies with CE0188X Dimension length x width x height mm 143x138x42 D channel protocol DSS1 in P to MP and P to P configuration Maximum number of terminal devices per TR port 3 TELES iPBX 4TR Box Rear View Ports Sockets TR ports international standard Socket for ISDN line Power supply Socket for external audio source TELES iPBX 4TR Box Front View LED Display In operation LED Display Functions Chargeable connections or Call list memory is full 1st B channel 2nd B channel LED Display Meaning Operation Red The TELES iPBX 4TR Box is ready for operation Chargeable connection Yellow The active connection is chargeable This LED lights up only when your ISDN line transmits advice of charges during the connection Download Call list Yellow The Call list memory is full No more data on chargeable blinking calls can be recorded You need the ISDN device man ager from TELES OnlinePowerPack in order to download the data Status LED 1 B channel Green The 1 B channel is
74. r TELES iPBX 4TR Box Changes of the night services are not possible The night services can be activated by any port Night service Configuration 0 Basic configuration no night service When a call arrives at one of the 4 ports only port 1 rings Port 1 and 2 ring simultaneously when a call arrives at port 1 or 2 Port 1 2 and 3 ring simultaneously when a call arrives at port 1 2 or 3 All terminal devices ring simultaneously when a call arrives at any of the 4 ports Lift the receiver You hear the dial tone Press the star key Enter the PIN if necessary LJ Ob Enter the digit 9 Select the night service type Press the pound key Listen for the confirmation tone OL Example You want night service type 1 OE 916 Note Other call forwarding types 1 II II etc are only active in the basic configuration Delete Lift the night service by selecting the basic configuration 9 0 6 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 27 Blocks 4 7 Blocks 4 7 1 Block against Incoming Calls The block against incoming calls is also known as do not disturb The termi nal device for which such a block is active cannot be called any more Make use of this function when you do not want to be interrupted by calls You can block any of the TELES iPBX 4TR Box s ports individually against incoming calls Activate the block against in
75. r func tions can be used on the port reserved for that This also counts for telephoning Page 48 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Remote Administratio 6 2 Example for Remote Administration You can set several functions via remote configuration Wait a moment after every command till you hear the ready tone Then you can send the next com Example You set an unconditional call forwarding I within the box from port 1 to the call number 001 38 38 38 Lift the receiver You hear the dial tone Dial telephone number for the remote administration You hear the ready tone Press the star key 6 Enter the digits 46 Select port number 1 Dial the destination call number 001 38 38 38 Press the pound key You hear the ready tone for remote administration HAOL Put the receiver down 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 49 Phoning through different Telecommunication Carrier 7 Phoning through different Telecommunication Carriers Everyone is looking for ways to spend less on telephone calls Due to the recent deregulation of telecommunications in many countries several further telecom munication carriers are offering their services Frequently connections outside the local area i e long distance calls can be more economical when rerouted through an alternative carrier You can determine which connections you wou
76. r key Enter the PIN if necessary Enter the digit 1 OLL Select the type of block either 7 or 8 ooo Select the port for which the block should be activated Enter the number that you would like to block for the appropri ate port Press the pound key Listen for the confirmation tone ooo Example Set block 7 for port 3 The block contains the prefix 0033 in cluding outside line access F 1 7 3 0003309 Note When you have set a freely configured block for two ports and then change the blocked call number at one port the change is valid for the other port as well Page 30 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Blocks 4 7 4 Charge Account You can set a charge account for any port of the TELES iPBX 4TR Box You can telephone from a port with activated charge account until all charge units are consumed Once the charge account is depleted the appropriate port will be blocked for external connections The block is in force until you set a new charge account Call numbers that begin with 011 e g emergency numbers 0110 and 0112 can always be dialed Example Delete Note Lift the receiver You hear the dial tone Press the star key Enter the PIN if necessary Enter the digits 01 Select the port for which the charge account should be valid Enter the number of charge units that you would like to provide for the charge account Press the pound key L
77. rom any outside telephone using dial tones Ring tone To make a differentiation between internal and external calls your TELES iPBX 4TR Box provides different call or ring rhythms respectively This helps you identify internal or external calls by the ring tone of the tele phone RJ 11 Port and matching plug for attaching analog terminal devices Commonly used small rectangular transparent plastic plug with four contact pins 10mm x 6mm RJ 45 Port and matching plug that is mostly used for attaching ISDN terminal de vices to the ISDN NT The plug is similar to the RJ 11 plug but is wider R key The R key also known as flash key is a function key on your telephone It is usually marked by a dot or an R The R key lets you carry out different functions e g holding and transferring Telephones that use the pulse dial ing method do not have this key Service indicator On a point to multipoint line attached telephones ISDN fax machines and ISDN PC adapters can be identified by the service indicator This makes sure that no telephone for example can call an ISDN adapter Speed dial Short telephone numbers Can be set for physical extension numbers internal telephone numbers and external telephone numbers Serves to simplify dialing frequently used and or long telephone numbers ST Interface The port of the ISDN NT and all the cables attached to it T ISDN line Suffix dialing Entering further
78. rt is busy dest ination destination call number with outside 23 off when busy off 10430 line access if necessary Applies to current port Call forwarding on 441port Call forwarding unconditional is switched on by the call forwarding destination from the specified port tothe 24 follow me off 440port current port follow me Call forwarding on 46port destination Call forwarding with entry of the port and the call forwarding destination Special for remote administration 25 off unconditional off 46por port contains the number of the transferring port 1 4 dest ination destination call number with outside for port line access Call list on 8401 Switches the Call list on and off You can read out the list only using the device manager from 42 off off 984009 TELES OnlinePowerPack Call number set 041portMSN port contains the port s number 1 4 MSN the appropriate call number 8 Jempty of port delete MSN Q 040MSN MSN stands for the own call number that is deleted delete all 0400 All call numbers are deleted when no MSN is entered Call number for remote 3 0410portMSN port is the port for remote administration MSN stands for the port s call number This port is not available for 48 empty administration other connections during remote administration via the public net Call number destination Call number transmission is suppressed Own call number does not appear on the display of the called 12 restrictio
79. s are also initiated in the TELES iPBX 4TR Box by a signal that is sent to the box when you press the R key on the telephone Attached analog telephones must feature such a key The key is also known as signal or hookflash key Q The hookflash time of the TELES iPBX 4TR Box is 90 300 ms Please adjust the key to hookflash for the specified time according to the telephone s manual The usual ground setting on older tele phones is not supported The functions mentioned above will not work if there is a deviation 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 7 Installation 3 2 2 Call Numbers MSN of Ports Note By default no call number is set All calls for your ISDN line s telephone numbers will arrive therefore on port 1 the so called drop port section 5 12 page 44 If you assign a unique call number to each TR port only the attached device will answer calls sent to that number You will find the call numbers available for your ISDN line in the documents provided by your ISDN carrier For point to multipoint lines you may receive three or more MSNs depending on country and carrier These MSNs Multiple Subscriber Numbers are your complete call numbers without prefixes Up to 10 MSNs are programmable in the box Assign a call number to a TR port ry Lift the receiver You hear the dial tone Q Press the star key o Enter the PIN By default no PIN is set If no PIN is
80. s 061 EQ Enter the port number for which you would like to activate call waiting 11 Press the pound key Listen for the confirmation tone Call wait ing is now activated v Put the receiver down Deactivate call waiting N Lift the receiver You hear the dial tone Press the star key ro Enter the PIN if necessary 000 Enter the digits 060 Ed Enter the port number for which you would like to deactivate call waiting Press the pound key Listen for the confirmation tone Call wait ing is now deactivated x Put the receiver down Note When you set a call forwarding III on busy you will also de activate call waiting for the appropriate port section 4 5 3 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 37 Further Settings 5 6 Advice of Charges Advice of charges is not activated by default for the following reasons e The ISDN line should be capable of supporting advice of charges during the call AOC D Note that this service is not provided by all line types see ad vice of charges in the Glossary e Analog terminal devices usually do not support charge display or may cause an error because of advice of charges signals e g modems When your ISDN line permits advice of charges you have to therefore activate the function in the TELES iPBX 4TR Box so that you can actually make use of it You can easily switch it on or off for each port as needed for t
81. s free or the TELES iPBX 4TR Box is not at tached to the ISDN you ll hear a busy signal after dialing 0 Page 10 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Telephoning 4 2 3 Callback on Busy The callback on busy function can be activated when the party you are just calling is busy As soon as the called party is free again you will receive a sig nal from the local exchange your telephone rings You only need to lift the re ceiver then and the connection to the called party is established Note Your ISDN line and the remote party have to be able to support the Callback on busy supplementary service Initiate a callback on busy VS Lift the receiver and hear the dial tone Ed Dial a party in the public net It is busy Press the star key Enter the digit 8 Press the pound key Instead of the busy signal you now hear the confirmation tone OOO Put the receiver down Wait till A you hear the ring tone for callback on busy Now the remote party is free Your telephone rings for about 20 seconds rs Lift the receiver If the remote party is free you hear the ring tone until the called party answers Should they be busy again in the meantime callback on busy will remain active Deactivate callback on busy for current port VS Lift the receiver and hear the dial tone oQ Press the star key 000 Enter the digits 862 11 Press the pound key Listen for the
82. scessesssessessssssesssessseseees 44 5 13 Change Device ID ccsscssecssecssssssssssssssssesssesessssesssssssssesssnseseseees 45 5 14 Factory Settings csccsscsscssscssssssssssscssssssssssssesesssesssessesssssssesseees 46 5 15 Commands for the PBX or Exchange Switchboard cssssseee 47 Page ii 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Contents 6 Remote Administration ccssccsssscscsssscccsssscesssssccesssseccscsseessssceees 48 6 1 Dial in Number for Remote Administration cssccccssssscssssceeees 48 6 2 Example for Remote Administration cssccsscssssesssecesseesseeeeees 49 7 Phoning through different Telecommunication Carriers 0 50 7 1 Routing Methods ccscssccssssssscssssssscsscsssssssssssssessssssesssssssesesscesees 50 7 1 1 Automatic Dialing of a Telecommunication Carrier 51 7 1 2 Direct Line Access with Subaddressing ceecceesceceteesteeeeeees 51 7 2 Set ROUNE cccsccssccscssscssscssssssessessesssscsesesssesseesesssessessesssesscesees 52 7 3 Deactivate ROUtiNg ccccccssecsscesscsecsssssssesesssesssscsessssssssesseseseceseees 53 7 4 Alternative Routing eessesesesesersesseeeesoeseesoeseseoeseeoesseeoesorsereoroesereereoesee 53 7 5 Exempt Call Numbers from Routing scsscsscsssscssesssesesesessseees 54 8 PC Integration with TELES OnlinePowerPack csssecssesses
83. section 5 2 Page 58 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Appendix Troubleshooting Problem Connections into the public net are possible but incoming calls do not arrive at the desired port Cause A wrong number was programmed as own call number The call ar rives at the drop port port 1 Solution Delete the set call numbers using PIN 0400 Reenter the own call numbers MSN using the PIN 041 port 56 func tion according to the documents provided by your telephone com pany 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page 59 Glossary Appendix 9 3 Glossary Term Explanation Automatic dial T Direct call Automatic outside line T Direct call access B channel Bearer Channel An ISDN channel for user data i e voice when making a telephone call allowing up to 64kbps The Basic Rate Interface BRI con sists of two such channels Baby call T Direct call Block Certain call numbers or number sequences can be blocked A block for 00 for example means that all call numbers that begin with 00 cannot be dialed anymore This means that no long distance calls are possible BRI Basic Rate Interface Standard interface for ISDN It consists of two B channels the outside lines for transmission and one D channel for con trol Available as point to multipoint or point to point line BZT Bundesamt fur Zulas
84. set you do not need to enter anything 000 Enter the digits 041 E Enter the port number 1 for port 1 2 for port 2 3 for port 3 or 4 for port 4 respectively Ed Enter the appropriate MSN Press the pound key x Listen for the confirmation tone Put the receiver down Example You have been assigned for example the MSNs 39928312 39928313 and 39928314 Port 1 should be reached by the first MSN i e the call number 39928312 1 041 1 39928312 Note You may enter each MSN only once Would you like to have several ports accept calls for one MSN use the distribute calls function section 4 6 1 or 9 1 Delete Single MSN on the port 040 MSN All MSNs of the box 0400 Page 8 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Operation 4 Operation This section describes how to operate terminal devices usually telephones on the TELES iPBX 4TR Box In order to handle your telephone effectively you ll need your telephone s user manual as well 4 1 Introduction Undoubtedly you are already familiar with telephone systems PBXs and know that you can conduct conversations within the PBX and call into the public net via the outside line access You probably also know that you can transfer calls within a PBX and can switch back and forth between different parties hold and alternate However the TELES iPBX 4TR Box also offers a series of further useful func tions
85. sion of the extension num ber If the call number is not completed within 15 sec port 3 will ring 47 3 1509 Delete The drop port function is deactivated using the digits 47 0 Page 44 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Further Settings 5 13 Change Device ID Device IDs are only necessary when you operate several TELES devices to gether on a common ISDN line and want to use special functions that the TELES Family patent offers comfortable call transfer programming and tele phoning through TELES OnlinePowerPack When you ve attached only one de vice that is only your TELES iPBX 4TR Box on the ISDN line and do not use these features then the device ID is without meaning No action on your part is necessary then The device ID is a single digit number The numbers to 8 are available The factory settings give each device the ID 1 Setting a device ID N Lift the receiver You hear the dial tone Press the star key o Enter the PIN if necessary 00 Enter the digits 09 Enter the device ID Press the pound key Listen for the confirmation tone vy Put the receiver down Example You would like to assign device ID 2 to the TELES iPBX 4TR Box 09 26 For comfortable call transfer to TELES ISDN devices on the same ISDN line the box s device ID always connects to port 1 For any further port enter the de vice ID s number add to it the
86. sseeees 55 9 TEN 1 112 171 I D EETA EE AT RETTE ETETA 56 9 1 Sample Configurations e seesesessseseeoesoeseseoeseseesseeoesoeeereeeeesorseeeorsereesseee 56 9 1 1 Connection Example ceeecsceceseeeeseceeeeeeseeceeeeeenaeceeeeesnaeeeeeees 56 9 1 2 Several Ports for one MSN arret iero renta E GEKO 56 9 1 3 Automatic Outside Line ACCESS essesesesssesseesseessetsseesreseessessee 57 9 2 Troubleshooting e sessesessseseseoesesoesseeoesoeseesorseseorseeeesoeeoesoreereoesereorseesesee 58 9 3 GIOSSALY onenn nnana a i i 60 9 4 Customer Service cicccscesssccsssscssessossecaseescesssscscesoecessssescestesossastoseseesseseste 65 9 4 1 Checklist for Hotline Contacts 0 ccc ceeeeesecesreeseeceeeeecneeeeeeeeeees 66 QS TNX vcceedsecocnsstecccvessencesisscuscvedss cseutssecssbecceussstetevansecteceacceuadestecsassestssecesns 67 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Page iii Pictograms Pictograms Pictogram Meaning A Lift receiver wu Put down receiver Three party conference Ea Enter telephone call port number or other combination of digits 9 Enter digits ooo j O Enter five digit PIN optional Confirmation or OK tone Star key Pound key Flash key 0 OA LO Page iv 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Ring Tones Call Meaning Tone Internal call Factory settings see
87. sungen in der Telekommunikation Federal Office for Authorizations in Telecommunications Call by Call T Carrier Selection Call differentiation T Ring tone Call distribution Call distribution ensures that incoming ISDN calls are forwarded to appro priate terminal devices You can redirect incoming calls for one port to the other ports using the night service or distribute calls function Ca forwarding CF Incoming connections can be transferred to other extensions Variations CF 1 unconditional CF 2 no reply CF 3 when busy CF follow me CF 1 3 se lectively by box or switchboard Call list The accumulated charges for outgoing connections for each extension These can be evaluated by attaching a TELES BRI adapter to the ISDN line point to multipoint line and using the ISDN device manager program from TELES OnlinePowerPack to transfer to and view data on the computer Call numbers block T Blocks Call pick up T Pick up Call waiting A third party attempts to make a connection to one of two connected par ties The called party hears a call waiting tone and can disconnect the other party or put them on hold to accept the waiting call Call waiting tone can be prevented This is recommended e g for fax ma chines so that the tone does not interrupt the data transmission or when call forwarding on busy is activated Callback on busy also CCBS Completion of calls to busy subscribers
88. t via a DTMF touch tone telephone DTMF Dual Tone Multi Frequency attached to any port of the box Refer to user s manual of your telephone how to change the dialing method if necessary As an alternative you can also use the device to query the answering machine re motely The and keys Both keys have to exist on the telephone All commands start with amp and end with Confirmation tone As soon as you ve entered a command and the function was activated you hear two short consecutive tones see manual cover Page 6 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Installation Error tone If the function could not be activated or you ve pressed the wrong key you will hear the busy signal the error tone see manual cover Remote administration Remote administration is not possible until the dial in call number for remote access has been set section 6 page 48 PC integrated control Besides using a telephone for configuration you can also make settings using a user friendly Windows software All you need is an ISDN board for your PC e g a TELES BRI board with the TELES OnlinePowerPack application suite This board should be attached to the same ISDN line as the TELES iPBX 4TR Box see section 8 page 55 This is only possible on point to multipoint lines 3 2 1 Hookflash Time of the R key As in any PBX the hold the transfer as well as the hold and alternate function
89. that can be dialed is the direct call number stored for the attached telephone Direct call can also be used as an automatic outside line access For that you would simply set a direct call to the outside line access number 0 ry Lift the receiver You hear the dial tone Q Press the star key re Enter the PIN if necessary 000 Enter the digits 199 E Select the number of the port for which the direct call should be activated Ed Dial the destination for the direct call e g the other port s num ber or a complete external call number Press the pound key Listen for the confirmation tone Example Set a direct call for extension 3 to port 4 Q F 199 3 48 Delete Note that the and keys to control the TELES iPBX 4TR Box are not available on a port while direct call is activated Deactivate the direct call function from an extension at which no direct call is set Enter the digits for the appropriate port therefore without a destination call number Note A direct call can be set for no more than three ports This avoids blocking all further functions of the TELES iPBX 4TR Box Page 32 2000 by TELES AG Berlin Version 5 0iPBX5 0 e 1 21 Issue June 1998 Further Settings 5 Further Settings 5 1 PIN The PIN or code number is optional No PIN is preset at delivery However it is recommended to set a PIN in order to protect the TELES iPBX 4TR Box from unauthorized usage Once it is set the PIN is re
90. the TELES hotline see section 9 4 1 page 66 you should try to solve your problem according to the following examples Problem You do not hear a dial tone on your terminal device e g tele phone Cause Your telephone is not properly attached Solution 1 Check the connection between telephone and box Solution 2 Is the red power on LED lit Attach the power supply Solution 3 Check your terminal device Problem No connection can be established or connections are inter rupted when you use the hold for enquiry the transfer or the hold and alternate functions Cause The R key of the telephone is either set on ground or a wrong hookflash time Solution Set the R key according to the telephone s manual to a hookflash time between 90 and 300 ms see section 3 2 1 page 7 Problem The party you ve called has hung up However you do not hear the busy signal Cause Once the remote party ended the connection you hear nothing for 10 seconds till the busy signal comes This process is necessary for the TELES iPBX 4TR Box so that all answering machines can identify the end of the connection Problem You can telephone internally but don t get a connection to the public net Solution 1 Check that your box is properly connected to your ISDN terminal Solution 2 Make sure that your ISDN line is configured to DSS1 Solution 3 Have you set the correct line type i e point to multipoint or point to point See
91. tion tone Example Set an alarm for nineteen thirty i e 7 30 p m Q71 1930 Deactivate wake up call rs Lift the receiver You hear the dial tone Q Press the star key Q0 Enter the digits 70 Press the pound key Listen for the confirmation tone Page 40 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Further Settings 5 9 Set Internal Clock As usual for ISDN the system time of the TELES iPBX 4TR Box is updated by the local exchange In case you employ the box only internally you can adjust the clock freely As soon as you attach the box to ISDN again the time is updated during the next connection to the outside line Reset internal clock VS Lift the receiver You hear the dial tone oQ Press the star key Q0 Enter the digits 79 Enter the time in hhmm h hour m minute format Press the pound key Listen for the confirmation tone 2000 by TELES AG Berlin Version 5 0 iPBX5 0 e 1 21 Issue June 1998 Page 41 Further Settings 5 10 Activate Call List The TELES iPBX 4TR Box is capable of recording statistics on all outgoing connections The detailed call record contains date and time of when the con nections were established connection charges destination call number type of call and port from which the call was made This service can only be used when your ISDN line features advice of charges during AOC D or at the end of calls AOC E Due to
92. umber destination Call number transmission is suppressed Own call number does not appear on the display of the called 12 restriction party s device Call waiting on 061pot Permit call waiting for specified port 37 on off Suppress call waiting for specified port 060port Function Digits Description P F Callback set 939 Callback on busy activated hang up receiver Once the called party is free your telephone will ring Answer 11 when delete line 1986109 Callback on busy settings for all devices attached to the ISDN line are deleted busy delete port 8620 Callback on busy settings for all devices attached to the port are deleted Charge on 01port unit port contains the port s number 1 4 unit contains the number of available charge units If zero units are 31 off account off IQ 101port entered the charge account is deleted Comfortable call transfer QQQ Special TELES ISDN feature transmit to other TELES ISDN terminal devices on the same ISDN line Ifthe 16 called device ID does not exist hang up Your telephone rings again and you can continue the call Device ID O 091IDe Only necessary when you operate several TELES ISDN devices on the same ISDN line and use the following 45 1 features comfortable call transfer PC integrated telephony programming the functions via PC Direct call on 199port dest port contains the port s

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