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1. Oo 7 Wm Slow blinking LED Call on hold c a x z o oO J k S headset mode I E Canceling actions amp input and returning Turning off call LED after missed call Confirming saving actions amp input and i e to previous screen a WA WA Wi Terminating calls on speakerphone and Accepting calls on speakerphone and in V x P 9 P P i in headset amp handset modes From idle screen Redial From idle screen Selecting From idle screen Missed calls bU l From idle screen Received calls From idle screen Missed calls Identity for outgoing calls In other contexts Navigate space In other contexts Navigate space In other contexts Navigate left e Audio control keys Adjusting the volume ofthe ringer when the phone is idle or ringing of the handset casing loudspeaker when in a call Keys with LED key lights up when function is activated Muting and unmuting the microphone CX Toggling between handsfree and handset mode Press to dial number and accept calls on speakerphone Headset mode on off Star key Switching between upper amp lower case when pressed briefly while in letter mode _ Press for 3 seconds Lock unlock the keypad 18 right Dedicated customizable function keys C
2. 79 snom 821 User Manual Troubleshooting Contacting snom Support Please visit our knowledge base and our forum first You may find the answer to your question in one of the topics there If you haven t found an answer or a solution to your problem please post your question or problem on the forum http forum snom com Note The forum is accessible to the general public Do not post any private and or security relevant information there This includes MAC addresses SIP headers etc that may allow others to hack into your system or use your identity for nefarious purposes If you haven t received an answer or solution within a reasonable amount of time generally two work days send the link to your posting to Support You need to create a support account first if you don t already have one Creating a support account 1 Open snom s web page at www snom com Click on the Support tab to open the Support window Click on End Customer Support On the Support Center page click on Register new account Neu anmelden Fill out the form and click Register Anmelden You will receive an automatic email Click on the link to activate your account NO o BR o H You will receive a second email containing your account name email address and password You can now submit tickets requesting support to snom Support Submitting a ticket 1 Open snom s web page at www snom com Click on the Support tab to open the Support win
3. m ae ee ZS ee Fig C 1 Fig C 2 Fig C 3 Fig C 4 Selecting individual participants o With all participants on screen Fig C 1 press to put the first participant on screen 51 snom 821 User Manual Using the Phone Fig C 2 press again to put the next participant on screen Fig C 3 until you have reached the last participant Fig C 4 Scroll back through the participants by pressing lt lt Bringing the entire conference back on screen Scroll to the first participant s screen Fig C 2 then press AY Speaking to one participant in private 1 Put the participant on screen as shown in Conference screen navigation above 2 Press vV to put the other participants on hold and talk in private to the participant whose number is shown on the display 3 To return to the conference press CG Jand A Putting one participant on hold 1 Put the participant on screen as shown in Conference screen navigation above 2 Press CG 3 Press dx to return held participant to conference Dropping a participant 1 Put the participant on screen as shown in Conference screen navigation above 2 Press X to terminate the connection to this participant Adding a participant Adding an incoming call 1 Press V or the blinking line key to accept the call The conference is put on hold 2 Press to restart the conference with the additional participant Calling
4. For further information see http www snom com snom technology AG Charlottenstr 68 7 1 10117 Berlin Deutschland Tel 49 30 39 83 3 0 Fax 49 30 39 83 31 11 info snom com sales snom com snom technology Inc 18 Commerce Way Suite 6000 Woburn MA 01801 USA Tel 781 569 2044 Fax 978 998 7883 infoUSA snom com snom UK Ltd Aspect Court 47 Park Square East Leeds LS12NL UK Tel 44 1133 503 111 Fax 44 1133 503 110 uksales snom com info snom com snom VoIP phones snom France SARL 6 Parc des fontenelles 78870 Bailly France Tel 33 1 80 87 62 87 Fax 33 1 80 87 62 88 info snom com sales snom com snom technology SRL Via A Lusardi 10 20122 Milano Italia Tel 39 02 00611212 Fax 39 02 93661864 info snom com sales snom com snom technology Ltd Rm A2 3F No 37 Ln 258 Ruiguang Rd Neihu Dist Taipei City 114 Taiwan Tel 886 2 8751 1120 Fax 886 2 8751 1130 infoASIA snom com Your specialist retailer Ihr Fachhandler Votre distributeur Su distribuidor ll tuo rivenditore 2012 snom technology AG V2 00 FE CE Z Ni ee c CEET
5. essere 46 jer erste e E 47 Using different audio devices o 47 Automatically accepting TE 47 Call pick up from Ee 47 AT Ia KAA AAA E AAA WAA AAA 49 e 49 leet 49 Ore Ca Bi NOV yaren raa e 49 Holding multiple calls with or without a connected call 50 TSS Rm 51 Initiating a conference esses nne enne ntn nnam annene nnne 51 Conference screen navigation ussssssirex trece ttm rtt E XX R Ede REEL a REEL re ene enen 51 Speaking to one participant in private seeseeeeeeeeenennnnnnnnne 52 Putting one participant on hold EE 52 DOPPING a pared EE 52 ele Vote E eer ei e ON 52 Putting the conference on hold esent 52 Terminating the conference E 53 Incip dese d 53 felicia BEN E EE 53 Sie RE E 53 CIE Cli gle NER 53 ISA eege 53 IWS SOC CANS E 53 eg m U 54 aisysteineEeric rei euineMinreonijegei 54 Miti E 54 POMC EE 54 Keele Lee 55 Call forwarding en de Le E 55 Making and changing the settings on the phone ENEE 56 IB leie Beruf UR ee e e EE 56 Turning on forwarding of all calls with a programmable function key 57 Tarde em calo te ue kann Tone rene et snr IRE ME RUNE IBID 57 Configuring the function KCYS cccssssssssccccssseesneeccesssseseeeeeecesseenseeeeeess
6. gt Behavior Next click on the tab labelled Behavior The bold lettering of the title on a tab indicates that its contents are currently visible gt Phone Behavior Find the section titled Phone Behavior Number Guessing Find the item Number Guessing gt On Click on the radio button on 17 snom 821 User Manual Setting up the Phone Setting up the phone Delivery Content Base phone unit Footstand with bracket and 2 screws attached to phone unit Handset Handset cord attached to phone unit Ethernet cable Power supply 5 V DC with EU US connector Note Using the wrong power supply may cause damage to the phone Use only the power supply included with the phone Detaching and attaching the footstand The footstand can be attached at two different angles 55 and 33 The phone is delivered with the handset cord connected to it and the footstand attached at the 55 angle Whenever you take the footstand off and reattach it be sure to leave the handset cord in place in the cable guide If you need to attach a new handset cord follow steps 2 and 3 below 1 To detach the footstand unscrew the two screws holding it in place 2 Leave the handset cord in place in the cable guide o f you need to attach a new handset cord connect the long end of the handset cord to the connector labelled on the back of the phone o Connect the short end of the handset cord to the hands
7. 3 Outgoing Calls Auto Dial VLAN 2 Backlight 2 Number when idle Guessing r In user mode 2 VLAN Priority 0 7 Y Y 3 3 4 Reset VLAN Maintenance gp Information Incoming Calls 1 1 System Info Status Info 1 1 Scan WLAN 2 Administrator Reject anonymous networks Mode 2 2 Call Waiting Enter SSID 3 Auto Answer 3 Indication Switch off WLAN Auto Answer Type Call Completion 4 Hide own outgoing ID 2 System Info 4 Change PIN i The submenus and the settings shaded black and gray are not available when the phone is running in user mode The factory setting is administrator mode For more information on user administrator modes see User mode administrator mode on page 33 Note When the phone is in administrator mode and the Maintenance menu is on the display pressing key 2 will switch the phone to user mode 28 snom 821 User Manual Getting to Know Your Phone When the phone is in user mode and the Maintenance menu is on the display press key 2 to switch the phone to administrator mode You will be asked for the administrator password The default administrator password is 0000 4 x zero For further information on these settings and functions see the chapters Customizing the phone settings on page 66 and Using the phone on page 43 Web interface settings See The phone s web interface on page 30 Customizing the phone settings on page 66 and Configuring the funct
8. Lightning striking the power grid may cause electric shocks Warning The handset contains a magnet and its earpiece may attract small dangerous objects such as needles or pins Please ensure before each use that no such objects are present SELV Safety Extra Low Voltage compliance oafety status of Input Output connections comply with SELV requirements Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and PSTN ports contain TNV circuits Some LAN and PSTN ports both use RJ 45 8P8C connectors Use caution when connecting cables Standards conformance C This device is CE and FCC certified and meets European and US health safety and environmental standards Unauthorized opening changing or modifying the device will cause the warranty to FC lapse and may also result in the lapse of the CE and FCC certifications In case of malfunction contact authorized service personnel your seller or snom snom 821 User Manual Safety Disposal Cleaning of Product Product specifications Safety IEC 60950 1 2001 Certifications FCC Class B CE Mark Power consumption 2 5 7 watts without USB peripherals Power DV DC 1x LAN 1x PC RJ45 Ethernet 2x IEEE 802 3 1 Gigabit switch Power over Ethernet IEEE 802 3af Class 2 Disposal of the device This device is subject to European Directive 2002 96 E
9. mm Press to show available status messages like firmware update available reboot i required call completion pending call forward activated etc Display indications WH par eer rne JJ gt V We Active identity available for incoming and outgoing calls Blinking gray phone symbol The identity is trying to register Incoming call ringing Connected call in call Outgoing call ringing The phone symbol has stopped blinking but remains gray Failed registration the identity is not properly registered Check the settings and or inform your network administrator or your VoIP provider 85 Appendix 2 Status messages Whenever there is a current message concerning the status of the phone the function key 1 will be available Press the function key or gt 6 Information gt 1 Status Info to open the Status info screen Additionally some status messages will also be displayed in the status bar if there is more than one current message the one with the highest priority will be shown The messages in descending order of priority Status message Definition SW A firmware update is available Reboot required Reboot required for example to have settings changes take effect SIP disabled 1 2 The phone cannot make calls due to license problems Error An error occurred Low memory Disk space full Remote direct
10. or Off Enter in DD MM YR or MM DD YR format Examples Output when US Date Format setting is Date Input On Off March 5 1980 5 3 80 or 3 5 1980 3 5 80 5 3 80 March 12 1980 12 3 80 or 3 12 1980 3 12 80 12 3 80 October 5 1980 5 10 80 or 10 5 1980 10 5 80 5 10 80 October 12 1980 12 10 80 or 10 12 1980 10 12 80 12 10 80 Favorite Tick box to add entry to Favorites list 2 Click on Add Edit to save new entry to directory 39 snom 827 User Manual Editing an entry Directories When you open an existing entry the current information is displayed in the text fields of Add or Edit Entry and two additional buttons Add Sub and Change are available Editing Contact Name Number Type Jane Smith 9175554126 None John Miller fixed 9175554230 None private 9175557018 VIP If single entry click on 27 in the entry s line Outgoing Identity Edit Delete Active SR X z X Active SR X Active zy X o fthere is more than one number associated with a name Click on 27 in the name s line if you wish to edit add the first or last name of the date of birth and the data in the blue area applicable to the master record Click on in a phone number s line if you wish to edit the subentry s data phone number number amp contact type outgoing identity and any blue area data applicable to this subentry only Make changes as necessary and click on Change Adding a
11. the green or red LEDs on the key will be activated when the key event occurs For more information see chapter Configuring the function keys on page 58 The factory setting is line Incoming calls will be routed to the first free line key Green LEDs When the line function is mapped onto a key the key s green LED will indicate the activity on the line The LED will blinkrapidly when a call is ringing on the line It will glow steadily when there is an ongoing call on the line t will blink slowly when a all is on hold on the line Red LEDs When other functions are mapped onto the keys the red LEDs may glow or blink For example When the extension function has been mapped onto a key to monitor an extension the LED will blink rapidly when a call is ringing on the extension glow red steadily when the extension is busy Message LED The LED on the message key will glow red when there is a new message on the mailbox Hard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone s web interface keys P1 P4 For information on how to map functions onto these keys see Configuring the function keys on page 58 The factory default setting is line Key P1 When the phone is idle pressing key P1 for two seconds will bring the Virtual Keys on screen see At a glance on page 18 The number in the
12. when DND is on 1 Press Ce to activate DND 2 Press 9 again to deactive DND Call forwarding For further information see Rejecting anonymous calls With this setting you can make your phone reject calls from phones that are blocking or not transmitting their numbers Please note Calls from analog phone connections without caller ID will most likely be received as anonymous calls They will be rejected if you turn this function on Activating rejection of anonymous calls Press CE Press 2 Call Features Press 3 Incoming Calls Select 1 Reject anonymous No if not already marked Press 1 or V to change No to Yes o o kk WN Press X for two seconds to return to the idle screen Deactivating rejection of anonymous calls Press CE Press 2 Call Features Press 3 Incoming Calls Select 1 Reject anonymous Yes if not already marked Press 1 or V to change Yes to No oa fF WwW NN Press X for two seconds to return to the idle screen Call forwarding phone settings The phone can be set to forward incoming calls either always or under certain conditions The settings can be done on the phone and on the web interface For further information on using the web interface for these settings see Call forwarding on page 73 Forward All Forwarding all incoming calls to the number of the phone extension or mailbox specified as this function s target 55 snom 827 Use
13. 1 c neernnnn ener nnn nnn uuum nuu u aa aaa annnm n Rau auus asm KN aa 18 lec 2 AA qe 18 Vie Ek elei AAA 19 PLT SUING Ar 19 CHINGA aMe 19 FUNCTION i 2h Me seacts 20 Message LED WE 20 aciei c 20 Freely programmable function keys with LEDS nn 20 Context sensitive programmable function keys EEN 21 Navigation confirmation and cancel keys EEN 21 Preprogrammed variably programmable function keys suus 22 Audio Control M 22 Alphanumerie SA E 23 Input modes and Navigati n eme sae 23 Entering numerals letters special characters and symbols 23 Reie e M 24 clea leet en thn ee ee eer 24 When the phone is active eege 26 cles ee E ANA OE MA EA IEA EE A E A AE E E E E A 28 PRODE SUING ai E EO OS 28 KA Wiele Tee EE 29 The phone s le EE 30 Opening the w b interface feet 3i How the web interface works m TL 31 Web settings overriding manual phone settings ENEE 32 User mode administrator MOJA mi 33 DIrECTOTIGS ect 35 Bn d rr 35 SLAA SOMO IAM e 35 IPS GUO LY INU EE 35 CA ii AA AAA AAA Aaaa 36 Qu tg mng e 36 GOUD 36 nine EE 36
14. 8175551784 Important Partner Inc 1 On the phone s web interface click on Function Keys in the menu on the left 2 Under Context of P5 select Active or one of the configured identities from the drop down list 3 Under Type of P5 select Extension from the drop down list 4 Under Number of P5 enter the phone number whose calls you wish to pick up In our example it is 157 Under Short Text of P5 enter Sales Hotline in the text field optional but helpful Click on Apply and Save When a call is ringing on 157 the virtual keys screen will appear on the display and the virtual key 5 will be green and say ringing If the call is not answered you can pick it up by pressing on the alphanumeric keypad When 157 is engaged in a call virtual key 5 will be yellow and say talking When the virtual key shows no activity on the extension you can dial it by pressing a 5 Virtual Keys 12 Virtual Keys 62 snom 821 User Manual Configuring the Function Keys Example 2 Monitoring calls on screen When you are monitoring another extension or phone line you may want to see more information on the display for example the number of an incoming call to that extension or line In our example key P3 will be programmed to show ongoing activity on monitored extensions or lines on the display SalesHotline ImportantPartner P6 6 1 On
15. Text None El uu ABS Hg Accepted Calls Call Lists Change Active ld Conference Contacts Directory DND Favorites Forward all Help Hold LDAP Directory Logoff Identities Menu m Missed Calls Monitor Calls Number Enter one phone number or value for the function or if the function is key event select an event from the drop down list Enter phone numbers exactly the way they need to be dialed i e type the number without spaces or punctuation marks between the digits For example a number with an area code that might conventionally be notated as 916 555 1234 should be entered as 9165551234 Short Text This entry is optional It can be used to enter the name associated with the phone number or other descriptive text 59 snom 827 User Manual Configuring the Function Keys Context sensitive programmable function keys For the default settings see At a glance on page 18 You can select a different key event to be available on each respective key when the phone is in idle mode J Change Active Id J COC 0C 0C D g j Call Lists Eil Forward all J Status messages None H ABS Accepted Calls Call Lists Change Active Id Contacts Directory DND Favorites i Help LDAP Directory Menu Missed Calls Monitor Calls Next Outgoing ID Presence State Prev Outgoing ID Note You cannot change the functions that are available when the phone i
16. an outgoing identity from the respective drop down list Click on Add Sub The directory now contains Jane Smith s landline number and John Miller s mobile phone number Name Number amd Outgoing Identity Edit Delete Jane Smith zu X sip 9175554128 None Active S o X fixed 9175554129 None Active ze o X John Miller z X fixed 9175554230 None Active Sg A private 9175557018 VIP Active YA cell 9175554231 None Active SN X Deleting entry on web interface Click on in the line of the master record to delete the name and all associated phone numbers Click on Z in the line of a phone number subentry to delete that subentry but keeping the master record and the other subentries Dialing from phone directory To dial click on in the line of the phone number Deleting whole directory Deletes entire directory irretrievably Importing Exporting Directory See our Wiki at http wiki snom com Web Interface V7 Directory 41 snom 821 User Manual Directories External directories Provided by your network your VoIP provider or another external source LDAP Enter the necessary data received from your administrator VolP provider or other external source in the text fields of the phone s web interface Advanced Network LDAP and click on Save Enter the first letter of the name you are searching for Type more letters if the name shown isn t the right one or scroll through the list Press Y to di
17. and save the file rr dX ge oubmit the file to Support in whatever way they requested you to use 61 Appendix 1 Display symbols and icons Symbols found in the function key line The buttons symbolize the functions that are currently available for activation Press the function key underneath the symbol to activate the function 1 Symbols of functions that can be mapped onto the four function keys underneath the display Displaying SIP URLs of all active identities selecting outgoing identity Call list menu missed received and dialed calls Available status messages Turning DND on an off Contacts list Forwarding all calls turning on turning off d Presence signaling on off Retrieving messages from mailbox Settings menu Directory Monitoring calls on other extensions see Extension Monitoring The button will only be displayed when there are ongoing calls Virtual key screen Redial dialed calls e B ME EEF E EE Received calls DS E Missed calls ATES Favorites A LDAP Directory Next outgoing ID 82 Previous outgoing ID IP address of phone and snom s web address Je gt UJ CD Address book search OCS accounts only 2 Context sensitive symbols Confirming a selection or an action Terminating canceling an action and return to the previous screen When the phone
18. function key underneath the display symbol 9X 7 when this symbol is available oomethimes either method will work Confirmation KL vigation Cancellation key key key Menu items Represented by number and title e g 5 Maintenance Sequences of actions to be taken The character gt indicates the next step in a sequence of actions to change a setting or perform a function Example 1 QE gt 1 Preferences gt 4 Language gt gt V B Press the key to open the Settings menu Next press the number 1 key on the alphanumeric keypad Alternatively gt 1 Preferences press v Next press the number 4 key on the alphanumeric keypad Alternatively 4 Language navigate to 4 Language with the navigation key and press V to open the list of available languages Scroll through the list by pressing either the up ft and down arrows on the gt vt navigation key or the function keys underneath the up T and down amp symbols on the display v Press the confirmation key or the function key underneath se to save your selection and return to the previous screen snom 821 User Manual Notational Conventions Example 2 Web interface gt Advanced gt Behavior gt Phone Behavior gt Number Guessing gt On Web interface Open the phone s web interface see on how to do it gt Advanced Click on the item Advanced in the menu on the left side of the window
19. function key with LED Second example Monitoring calls on screen Third example Speed dialing with a freely programmable function key with LED Fourth example Turning forwarding of all calls on and off with a context sensitive programmable function key 67 snom 821 User Manual Configuring the Function Keys Example 1 Extension monitoring and call pick up This feature makes it possible to pick up a call ringing on another extension for example when the other extension is busy or when the user is absent The prerequisites for this function are o lt must be supported by the PBX o The extension whose calls you wish to pick up on your own extension must permit this function and you must both be using the same ID for this function Settings Phone s web interface gt Configuration Identity gt SIP gt Allow incoming extension monitoring on Phone s web interface gt Configuration Identity gt SIP gt Extension monitoring group ID Enter the ID into the textfield Please note The first character of the ID must not be a bracket o The extension to be monitored must be programmed onto one of the freely programmable function keys In our example we are monitoring the number of the Sales Hotline on virtual function key P5 Context T Number Short Text Active z Line WBL eee Active z Line EL 1 IT eme Adve cl Line zL 0 l em Active E LES Event E Monitor Calls E Ir O L Pa e Speed Dial Lal
20. gt General Information gt 24 Hour Clock The default is on 70 snom 821 User Manual Customizing the Phone Settings Select on to have the time on the phone s display shown in 24 hour format 00 01 to 24 00 Select off to have the time on the phone s display shown in AM PM format 0 01AM to 12 00PM 2 Click on Apply and Save Time zone The phone receives the time and date from your NTP time server If the time and or date on the display are incorrect you may need to set the correct time zone If you have set the correct time zone and the time is still incorrect there may be a problem with the time server Contact your network administrator or your IP provider The list of time zones is arranged by the difference in hours to the UTC and within each time zone alphabetically by selected locations country or country and city Selecting and setting the time zone On the phone 1 Press gt 1 Preferences gt 1 Time Zone o Press to collapse the list to show only selected times zones where the phone language is spoken o Press to show all time zones Aw o Press 7 _ to fast forward to the beginning of the next time zone Le UTC 1 2 etc Use V to scroll 2 Press V to save your selection 3 Press X for two seconds to return to the idle screen On the web interface This setting can be accessed in administrator mode only 1 Open the phone s web interfa
21. having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License C If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or di
22. is in a call another incoming call waiting is shown on screen If you wish to to show the connected call on screen instead press this function key When the phone is in a call with more than one incoming call waiting the latest aM Oe et arrival is shown on screen Press these keys to show other calls waiting on screen Transfer incoming call blind transfer S BRIE Switching input mode to small letters D DO e Switching input mode to capital letters Switching input mode to numerals Deleting the character to the left of the cursor Moving down lists in various contexts Moving up lists in various contexts eR Available directories contact lists etc b Sorting Directory entries Editing mode for selected Directory entry Moving the cursor to the left when entering editing directory entries Moving the cursor to the right when entering editing directory entries Deleting selected directory entry Adding current caller s number to Directory Save Merken B El E E 83 Details of missed call to from date time total number and of received and dialled call to from date time duration alternative text Details Returning to call list Deleting selected call list entry alternative text Delete D Deleting entire call list alternative text Clear Moving to beginning of next
23. monitored extension from virtual keys screen Virtual Keys 16 41 Line free Qf Ext idle Su Ext scenes ree taking S in free fne free g Dial extension Ext idle v Line free AH Line free K Line free EH free free free Call pickup green key Ext nl Line free eal Line free Gl et due free 4402 Extension busy yellow key Ext taking Mg 4401 gt 4403 ringing Extensian E mm T mm A So 1 Press function key P1 for two sedonds to put the virtual keys on screen 2 Press the key with the extension s number or character on the alphanumeric keypad Speed dialing Setting speed dial numbers See Speed dial on page 77 Mapping a speed dial number onto one of 44 snom 821 User Manual Using the Phone the programmable virtual function keys 1 15 See the chapter Programming the function keys on page 61and Example 3 Speed dialing on page 64 Speed dial number on speed dial list 1 Enter the speed dial number 0 30 or character assigned to the phone number you wish to dial 2 Press V to dial Speed dial number mapped onto one of the keys P1 P4 Press the respective key to dial the number Speed dial number mapped onto virtual function keys P5 P12 Note This method will also work for P1 P4 the programmable keys P1 P4 are both hard keys and virtual keys 1 Press key P1 for two seconds The virt
24. name Note If there is more than one phone number associated with the entry and you want to delete only one of them press abl Select the number you want to delete with A V and press the function key Press H J You will be asked Are you sure If you are press v Adding editing entries on the web interface Open the phone s web interface and click on Directory in the menu on the left side gt a SS Directory p liio Logout Operation Home Directory Name Number Contact Type Outgoing Identity Edit Delete Jane Miller 9175557815 None Active y x Setup John Miller 9175557018 None Active Y x Preferences Speed Dial Function Keys Identity 1 Add or Edit Entry Identity 3 Number Type sip Y Identity 4 Contact Type None Y Identity 5 Outgoing Identity Active v Identity 6 Group None v Identity 8 Identity 9 Organization Identity 10 Email Identity 11 Note Identity 12 Photo ESO Action URL Settings Nickname Pd EE First Name Certificates S Family Name Software Update Birthday Status Favorite System Information ioe Add Edit SIP Trace 58 snom 821 User Manual Directories Adding new entry 1 Type data in text fields of Add or Edit Entry O O o o o Number Type the number exactly as you would dial it with country and area codes if necessary and without parentheses hyphens blank spaces Number Type Select the type of connection si
25. se UP Press right or left arrow on the navigation key to increase f or decrease the backlight s intensity Setting the number of seconds after which the phone will switch to idle backlight 1 Open the phone s web interface and click on Preferences 2 Enter the number of seconds in the text field of Dim after in seconds in the section General Information 3 Click on Apply and Save Date and time formats The date and time formats can be set and changed on the web interface only Date 1 Open the phone s web interface Preferences General Information US Date Format The default is on Select on to have the date shown on the phone s display in m d yyyy or mm dd yyyy format Examples May 6 will be displayed as 5 6 December 10 will be displayed as 12 10 Select off to have the date shown on the phone s display in d m yyyy or dd mm yyyy format Examples May 6 will be displayed as 6 5 December 10 will be displayed as 10 12 US Date Format Date Setting On Setting Off March 5 2012 3 5 2012 5 9 2012 March 12 2012 3 12 2012 12 3 2012 December 5 2011 12 5 2011 5 12 2011 December 10 2011 12 10 2011 10 12 2011 2 Click on Apply and Save Time The time setting affects phones and or firmware versions with a digital clock only If the phone has a clock face changing the setting will not affect it 1 Open the phone s web interface Preferences
26. see Example 4 Turning forwarding of all calls on and oft on page 65 1 Press The display will show the Target when Forwarding screen 2 f no forwarding number has been set or if it needs to be changed make the necessary entries 3 Press v Turning it off Press 2 Turning off call forwarding If the phone number has not been set or needs to be changed follow the instructions in the table Making Forward all Forward when busy Forward after timeout Press Press 2 Call Features 2 Call Features 2 Call Features Press 1 4 Call Forwarding 1 1 Call Forwarding 1 4 Call Forwarding Press 1 Forward All 2 Forward when Busy 3 Forward after Timeout Press Ui Enable forwarding Yes L 1 1 Enable forwarding Yes L 1 1 Enable forwarding Yes Menu item changes to 1 Enable forwarding No Call forwarding is now inactive Press X for two seconds to return to the idle screen 57 snom 821 User Manual Configuring the Function Keys Configuring the function keys See Opening the web interface on page 31 on how to open the phone s web interface See User mode administrator mode on page 33 for an explanation of administrator and user mode See How the web interface works on page 31 on the mechanics of navigating in the windows and changing the settings Any changes you make will not take effect until you press Apply and Save For more information see How the web inte
27. snom phone NOT and much more gt Read more Setup REESEN Preferences Speed Dial h nclon Keys This web interface makes it easy for you to set your phone up correctly and to access the Identity 1 ugue d NO To dial a number just enter the number in the field below You can enter a simple telephone aay 2 number e g 0114930398330 or URI like info snom com Identity 3 Identity 4 Dial a Number Identity 5 fo OE Dial Hangup Identity 6 Identity 7 Outgoing Identity Identity 8 173 S Sa Identity 9 Identity 10 Dialed Missed Received Identity 11 Identity 12 Action URL Settings Dialed Numbers 9 37 snom 821 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same no matter which window happens to be open at the time Available menu items depend on whether the phone is running in user or administrator mode Click on a menu item to open that page Some pages contain several documents To make a document visible click on its tab The font weight of the characters on the active tab is bold Only one tab can be active at a time Qs Advanced Settings Jperation ET Network Behavior Audio SIP RTP OoS Security Directory Network Setup DHCP Bon Morr D I Preferences DHCP ignore list Po Speed Dial IP address 10 10 15 99 Function Keys Netmask 255 255 255 0 Identity 1 Host Name Note Any changes you make will not take effect
28. the date time bar Infobar with date amp time 184 2010 iX Active identity wea Identity not properly registered Green symbol Gray symbol Note If you see a gray phone symbol on the display and the phone does not work the server may be down either for servicing or due to a malfunction The registration and initialization should be completed as soon as the server is up and running again You may want to check with your administrator or your provider if nothing happens within a reasonable time What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the snom phone during the initialization and registration process This data is entered on the web interface of the phone Contact your network system administrator or your VoIP provider for more information 1 When you have received all necessary data open the phone s web interface See Opening the web interface on page 31 2 Open Configuration Identity 1 and enter any additional login information you have received from your provider See Identities accounts on page 66 Note A number of IP telephony service providers and a number of SIP PBXs require settings that are different from snom s standard factory settings snom s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required Do not change the stand
29. the left Under Context of P6 select Active or one of the configured identities from the drop down list Under Type of P6 select Speed Dial from the drop down list A op m Under Number of P6 enter the phone number that you wish to speed dial In our example it is phone number 555 1784 in area code 917 Type each phone number with any necessary area code and or country code etc without spaces hyphens etc Example In conventional notation you might write the number as 917 555 1784 Type 9175551784 into the text field 5 Under Short Text of P6 enter the name associated with the phone number or other descriptive text optional but helpful 6 Click on Apply and Save You can now speed dial the number 9175551784 by pressing P1 to open the virtual keys screen and then pressing on the alphanumeric keypad 64 snom 821 User Manual Configuring the Function Keys Example 4 Turning forwarding of all calls on and off The functionality Forward all redirects all incoming calls to another phone or a mailbox It is possible to configure the settings on the phone and on the web interface If you need to turn this function on and off frequently and or regularly you may want to be able to do so with the touch of just one key instead of going through the menu every time LLL D Call Lists elt ABS Monitor Calls ai za Accepted Calls J Change Active Id Status messages Call Lists A ccep
30. the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of
31. until you click on Apply Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on Apply After you have clicked on Apply the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone loses power or is disconnected from its power source On the right of each setting there is a link symbolized by the question mark Click on this link to open a wiki page with information on the setting description valid and default value links to connected issues etc Click on the return button of your browser to return to the phone s web interface Note You may have to enter your HTTP password to return to the phone s web interface Web settings overriding manual phone settings In some cases settings activated on the web interface override manual settings on the phone If a setting you have made on the phone does not appear to take effect look for a conflicting setting on the web interface 32 snom 827 User Manual User mode administrator mode Getting to Know Your Phone snom phones can be operated in administrator or user mode In administrator mode all settings are accessible and can be modified in user mode a number of settings are not accessible The factory default is administrator mode When the phone is running in user mode the administrator pass
32. 0000 4 zeros there is no default HTTP password Please note f you do not replace the default administrator password by an individual one an unauthorized third party with access to the phone could set an administrator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode f you do not set an HTTP password you make it easier for experienced hackers to break into your system f you set your own passwords be sure to write them down and store them in a secure place Without the administrator password you will not be able to return the phone and the web interface from user mode to administrator mode many settings will be inaccessible Without HTTP password you cannot open the phone s web interface If you do not wish to set an HTTP password you can turn off the reminder on the phone s display until the next reboot or forever by clicking on the respective button If you change your mind later you can set the password on the phone s web interface Advanced page gt QoS Security tab gt HTTP Server see or turn off the warning later at Advanced gt QoS Security gt Security gt Ignore security advices 30 snom 821 User Manual Getting to Know Your Phone Firmware versions 8 7 4 and higher When you register the first account during the initialization of the phone your SIP user name and password will be registered as the HTTP user name and password If y
33. Adding Editing Entries on the Phone E 37 Adding new entry manually sees nnne 37 Adding new entry from call E 37 ele Water e E 37 gt OLIN SMES ee 37 CUI RS Ee ENI mo m 37 DUE ia 38 Adding editing entries on the web interface ENEE 38 ACUN POW ONIY 39 UWAWA NA iia E zia 40 Deleting entry on WED interface wwwswwamamwzwawamamazazu ziwa ma mazazi ia dS 41 Dialing trom phone Ee TEE 41 Deleting whole directory ssssssssssssesssssnsnnnenorunnsnsnnnrunnnnnnnsnnnnucnnnnnnnnnununnnnnnnnnnnnnnnnnnnnnnnnnnn 41 imporning Exporing Me Wee de E 41 Exea ee e 42 PD ee 42 OTA US ets 42 Using the ue E 43 NEV gle er EE 43 Selecting identity for current outgoing Call 43 Bregen eeler 43 gigi Siren a nent eee ee ee re 43 mico eege 43 Speakerphone 43 Speakerphone and handset or headset esses 43 Using fent e E ae Bee DEE 44 E e e NEE 44 Ke Vie merece ene ee ee enn er ea ee ee 44 Calling number from call list missed received dialed calls 44 Calling number from phone directory eese 44 Calling monitored extension from virtual keys screen 44 SPEEN MEE 44 Calling emergency le 45 SKE eae ep E E N E A E E A E 45 Number guessing auto completion
34. C and may not be disposed of with general household garbage ed If you do not know where you may dispose of the device at the end of its lifespan contact your municipality your local waste management provider or your seller Cleaning To clean the device use an anti static cloth Please avoid cleaning liquids as they might damage the surface or internal electronics of the device snom 821 User Manual Notational Conventions N otational conventions Throughout this manual you will see the below listed symbols and notations indicating the action you need to take next Arrows up down left and right 4 gt For navigation in menus and lists Depending on the context they indicate pressing the top bottom left or right edge of the navigation key or pressing the function keys underneath the display symbols KA AL L amp Lor when these symbols are available Somethimes either method will work A Press top edge of navigation key w Press bottom edge of navigation key Press left edge of navigation key Press right edge of navigation key Symbol V To confirm actions and input Depending on the context they indicate pressing the confirmation key or the function key underneath the display symbol wv J when this symbol is available Somethimes either method will work Symbol X To cancel actions and input Depending on the context they indicate pressing the cancel key or the
35. D MWI key with LED Lit when message is waiting on mailbox Press to listen to message s C Turn DND do not disturb on off Directory Settings menu Transfer Hold Pound hash key _ Rescue mode for TFTP update snom 821 User Manual Getting to Know Your Phone 6 12 2011 16 46 Context sensitive programmable P1 function symbols and function keys P2 H Select outgoing identity incl inactive identities P3 2 Call lists missed received dialled calls P4 zw ae Forwarding all calls on off i Show complete list of current status information m e Press the function key to activate the function open the list etc E E E P depicted by the symbol above the key Virtual Keys 18 44 Press key P1 for 2 seconds to open virtual function key screen Line free S ll Une free Kal oe tree EB Using the virtual function keys Press the alphanumeric key free free _ shown in the upper right corner of the respective function key Line free CB Ext ide GB Ext ree pee Ext talking Wine free line free g Call pickup green key 4401 free free Line free Ege Line free Eb Ex ide Ga free 4402 John e 4401 gt 4403 ringing Extension Dial extension John Ext talking 7 C C C 2 C 2 Yellow key Extension busy Ext Virtual function keys Virtual function keys can be freely pro
36. Hiding my caller ID on page 64 If you do not enter a display name the data in the Account text field will be shown on your display and sent to any parties you call unless you hide your identity Display text for idle screen Any text you enter in in this text field will be shown instead of your display name or account on your display only It will not be sent to any parties you call Ringtones The phone has 10 built in ringtones that can be assigned to identities group types and contact types It is also possible to download a custom melody and to turn off the ringer by selecting Silent Assigning ringtones to identities See Assigning ringtones on page 68 SIP settings Click on the SIP tab to bring the page to the front It contains a number of technical settings and textfields for entering URIs URLs to various servers for music on hold for example as well as some behavior settings These are o Automatic acceptance of incoming calls Identity gt SIP tab gt Auto Answer The default setting is off Acoustic alert one short beep when the phone accepts a call automatically Preferences gt Auto Answer gt Auto Answer Indication The default setting is off Contact List A contact list must be available on a server Click on and enter the Contact List URI Identity can receive calls The default setting is on The default setting is on If you want to be able to use the identity for outgoing call
37. ITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs lr you develop a new program and you want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the Copyright line and a pointer to where the full notice is found one line to give the program s name and a brief idea of what it does Copyright C year name of author This p
38. Press to open the phone s directory Press 42 J 3 Press gt to select the criterion for sorting nickname first name last name organization etc Editing existing entry 1 Press to open the phone s directory 2 Selecting an entry Scroll to the entry or enter the first letter of the name 3 Press abl The Details screen for the entry will be displayed 37 snom 821 User Manual Directories 4 Editing a detail a Press A V and V to select a detail Depending on the detail b In some cases you will see the prompt screen where you can enter or modify text Edit the data if necessary and press V to save and to open the next screen See also Entering numerals letters special characters and symbols on page 23 In other cases you will see a succession of screens with context sensitive buttons Example Modifying the settings of group L Select group with W and press V The favorite screen opens ii Use lt gt to select yes or no Press v to save and open the next selection group ii Use M to select family friend colleague work or none Press V to save and open the next selection contact type iv Use lt P to select VIP block deny list or none Press v to save c When you are done editing the entry press X to return to the Directory Deleting an entry 1 Press to open the phone s directory 2 Selecting an entry Scroll to the entry or enter the first letter of the
39. a new participant 1 Press to put the conference on hold 2 Dial the number of the new participant 3 With the new participant on the line press JA Putting the conference on hold f one of the participants is on screen Figures C 2 C 3 C 4 you must first return to the screen with all participants See Conference screen navigation With all participants on screen Fig C 1 press EJ Technically you are ending the conference you will see the Calls on Hold screen see Holding multiple calls Fig H 4 To restart the conference press LA 52 snom 821 User Manual Using the Phone Terminating the conference 1 Press to put all participants on hold 2 Select each participant in turn and press X Transferring calls You can transfer connected calls as well as calls ringing on your phone When you have a call on the line there are two ways to transfer it to a third party o Announcing the call to the third party first to make sure the call is welcome and will be accepted Attended transfer o Transferring the call unannounced Blind transfer There will be no feedback on whether the third party is available and or picking up the call When a call is ringing on your phone you can transfer it to a third party without answering tt first blind transfer only Attended transfer 1 Put the call on hold 2 Dial the number you wish to transfer the call to and announce the call 3 Ifthe third pa
40. aa ikwa mua 76 Hiding My caller aa 76 PREJSCUNG ANONYMOUS UE 76 ber CSS e EEN 77 UE TE WEE 77 SSO UW AES UID AUS E 78 IER ie EN 78 Auto prOVISIONINQ E 78 lee e EEN Le e d e 79 Kl e EE 79 lige aa pec 79 Reset to factory vallos c 79 ld e Q 79 Manual imani M S 79 Copiacing SHON SU ee e dE 80 TS rae repairs cpus a cnet aoc co ceva ce ane aes esas oa ees 81 Appendix 1 Display symbols and ons 82 Symbols found in the function key line ENEE 82 Brera AA c 85 Appendix 2 Status messages 86 Appendix 3 Programmable nee 87 Programmable FUNGHONS EE 87 Mr dui iii E S E E T M 87 Appendix 4 GNU General Public License eene 89 snom 821 User Manual Copyright Trademarks GPL Disclaimers Copyright Trademarks GPL Legal Disclaimers 2012 snom technology Aktiengesellschaft All Rights Reserved snom the names of snom products and snom logos are trademarks owned by snom technology AG TeamSpirit R VoiceEngine is Copyright 1995 2012 SPIRIT All other product names and names of enterprises are the property of their respective owners Product specifications are subject to change without notice snom technology AG reserves the right to revise and change this document at any time without being oblige
41. al Contacts On the phone s web interface gt Configuration Identity gt SIP tab gt Contact list click on the radio button on Enter the URI received from your administrator VolP provider or other external source in the text field of Contact list URI and click on Save Enter the first letter of the name you are searching for Type more letters if the name shown isn t the right one or scroll through the list Press W_ to dial 42 snom 821 User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings If your phone was installed and or set up by someone else the default settings may have been changed Please check with that person or company if the phone does not react as described here The caller information displayed on the screen is controlled by the setting on the phone s web interface gt Preferences gt General Information gt Number Display Style gt drop down list full contact name number name and numbe number and name The default setting is Name Making Calls See Entering numerals letters special characters and symbols on page 23 for input modes and entering letters numerals and special characters Selecting identity for current outgoing call See Identities accounts on page 66 on how to configure identities If more than one identity is shown on the display the one on the dark bar is the outgoing identity for the cal
42. alog phone connections will most likely be received as anonymous calls 1 Open the web interface Preferences gt Privacy Settings gt Reject incoming anonymous calls 2 Select the radio button Reject 3 Click on Apply and Save 76 snom 821 User Manual Customizing the Phone Settings Number guessing When you have typed the minimum number of characters you have specified for this function the phone will look for numbers containing that string of characters in its call lists and directories and if it finds matches show the number s on the display If the number proposed on the display is the one you wish to dial press V if not continue entering digits Enter Number 15 28 Enter Number 15 28 Enter Number 15 28 55570 John ras ar EE IU 8 gt The default setting is off Changing the setting 1 Open the phone s web interface Advanced Behavior tab In the section Phone Behavior click the radio button on of the item Number Guessing 3 Inthe text field of Number Guessing Minimum Length type the minimum number of digits that must be entered before the phone starts presenting numbers 4 Click on Apply and Save Speed dial You can use the numbers O to 30 and the special characters and to speed dial frequently and or long numbers without having to enter the complete phone number The numbers must be set on the phone s web interface first 1 Open the phone s web interfac
43. ard configuration unless you know what you are doing Expert help may be required 16 snom 821 User Manual Setting up the Phone Correcting the clock The phone receives the time and date from the NTP time server If the time and or date on the display are incorrect you may need to set the correct time zone Changing the settings See Time zone on page 71 If the time is still incorrect there may be a problem with the time server Contact your network administrator or your IP provider Default formats Time 24 hour clock e g 17 35 Changing to AM and PM formats See Time on page 70 Date US date format MM DD YEAR eg 11 23 2010 Changing to European format DD MM YEAR e g 23 11 2010 See Date on page 70 17 snom 827 User Manual Getting to Know Your Phone Getting to know your phone Ata glance 16 4 2010 Lr 16 4 2010 154 el Outgoing 157 fe 154 151 Handset Display speaker idle screen John Doe Call LED Blinking fast Incoming call Steady light In call Blinking slowly Missed call dei i Besse en E Show virtual function keys on the ic bou Ribes Lco iiu NM P3 green P4 Freely programmable LED keys P1 P4 Default setting Line Fast blinking LED Incoming call Press key or v to accept Steadily lit LED In call o Co WA
44. ate v and each su bentry Poss ble Contact Type VIP Y Contact Type VIP Y Contact Type VIP M Outgoing Identity Active Outgoing Identity Active Outgoing Identity 5555557815 ser i Blue area Data can be Group Work v Group Work v Group S Friends v different for each associated Title Manager Title Manager Title M p hone number If subent ry Organization Smith Organization Smith Organization M textfields are blank the data Email M jd amp smithjones com Email M Email S p gt jsne d madeitup cc Note Ir Note Note from the master record Is EN Tee o J d isplayed Nick Name Nick Name Nick Name First Name Jane First Name Jane First Name Jane Name area Same data Family Name M Doe Family Name M Doe Family Name M Doe for the master record and all indi Ga mil 1 3 eee 14 3 subentries Blue area of Subentry 2 Different Group selection S dif ferent entry in textfield of Email S No entry in text fields of Title and Organization therefore same as Master Record 35 snom 821 User Manual Directories Contact Types VIP Calls from numbers with this contact type will ring on your phone even when DND mode is active You can assign a ringtone to this contact type If your VIP is also assigned to a group see below and if that group has a distinct ringtone the ringtone assigned to the group will be played Deny List Calls from phone numbers with this contact ty
45. ation The warning HTTP Password not set It will override both the called forwarding and missed call information t can be turned off by either setting the password or telling the system to ignore the warning o Setting the password Web interface gt Advanced gt QoS Security gt HTTP Server o Turning off the warning Web interface gt Advanced gt QoS Security gt Security gt Ignore security advices Click On and Apply Deleting status messages Messages will be deleted automatically when the underlying cause is removed Le call forwarding is turned off HTTP password is set etc Manually Press Li J if the button is available or 6 Information 1 Status info to open the Status info screen Use A V to select an item from the list and press Del to delete 20 snom 821 User Manual Getting to Know Your Phone Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol See Appendix 1 Display symbols and icons on page 82 for a complete list The factory defaults are ELA Outgoing Identity Shows the URIs of all configured identities Call lists missed received and dialed calls See Call lists on page 54 m K Forwarding all calls on off See Call forwarding phone settings on page 55 See Ki i Displaying all currently available status messages This
46. ble However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions 90 are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License
47. call Press if you wish to dial another number while waiting for call completion Enter Number 15 04 Connected 15 05 14 12 2011 15 04 173 174 AY 156 175 223 196 WS 0 04 Waiting for 153 to be available l Waiting for 153 to be available KJ OZ i 2 Las When the number becomes available you will see it announced on the display and hear a double beep 123 Waiting for 153 to be available T abc Cc CO amp Call Completion 15 05 Dial 153 153 is now available T Wa sl Press to dial Press LX to turn off call completion for this call Number guessing auto completion Note The default setting for Number guessing is off Changing the setting to enable number guessing See Number guessing on page 77 When you dial and have entered the minimum number of digits the phone will propose numbers containing the typed string from the numbers saved on its call lists and in the directory When the desired number is on the display press to dial If the number on the display is not the one you wish to dial enter more digits In the following example the minimum number of characters is four Enter Number 15 28 Enter Number 15 28 Enter Number 15 28 9175 5557 55570 Jane Miller 491 75657815 gt Jane Miller lt 91795557815 gt John Miller lt 91455570 8 gt 123 123 Fig 1 Fig 2 Fig 3 46 snom 821 User Manual Using the Phone Accepting calls Using different aud
48. ce Advanced gt Network tab gt Time gt Timezone 2 Select your timezone country city from the drop down list 3 Click on Apply and Save 21 snom 821 User Manual Customizing the Phone Settings Language settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface The language used on the web interface can be changed on the web interface only Phone language Setting on the phone Press gt 1 Preferences gt 4 Language Use A Y to scroll Press V to save the selected language ze qe qe Press X for two seconds to return to the idle screen Setting on the web interface 1 Open the phone s web interface Preferences gt General Information gt Language 2 Select the language from the drop down list 3 Click on Apply and Save Web interface language 1 Open the phone s web interface Preferences General Information Webinterface language 2 Select the language from the drop down list 3 Click on Apply and Save Dial tones Different dial tones for different countries Select yours on the phone or on the web interface Setting on the phone Press gt 1 Preferences gt 2 Tone Scheme Use A V to scroll Press V to save the selected country O N Press X for two seconds to return to the idle screen Setting on the Web Interface 1 Open the phone s web interface Preferences gt General Infor
49. connected to one call with two calls on hold Figures H 4 to H 6 show the phone with three calls on hold and no connected call Connected 17 50 Calls on Hold 1 2 17 51 Calls on Hold 2 2 17 51 Caller Caller 156 153 Callee Callee 172 Tre Holding Holding Calls 1 connected 2 held 1 Calls 1 connected 2 held 1 Fig H 1 Calls on Hold 1 3 Caller 156 Callee tre Holding CH Fig H 4 Fig H 2 Fig H 3 17 52 Calls on Hold 2 3 17 52 Calls on Hold 3 3 17 53 Caller Caller 153 124 Callee Callee tre Tre Holding Holding Figures H 1 to H 3 n Fig H 1 the connected call is on screen Press to put the first held call on the screen In Fig H 2 the first held call of a total of two 1 2 is on the screen Press again to put the second held call 2 2 on the screen Fig H 3 If there are more held calls continue likewise o Press GE to scroll back through the held calls Fig H 2 and H 3 50 snom 821 User Manual Using the Phone o gt When a held call is on screen press to connect to it and put the current connected call on hold Figures H 4 to H 6 o n Fig H 4 the first held call of a total of three Calls on Hold 1 3 is on screen Press C to put the second held call on the screen o n Fig H 5 the second held call 2 3 is on the scre
50. d to announce such revisions or changes beforehand or after the fact Texts images and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide Their use reproduction and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts When this document is made available on snom s web page snom technology AG gives Its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial purposes without the express written consent of snom technology AG Although due care has been taken in the compilation and presentation of the information in this document the data upon which it is based may have changed in the meantime snom therefore disclaims all warranties and liability for the accurateness completeness and currentness of the information published except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License GPL enclosed at Appendix 4 provided they in turn make it available to everyone else with the same licensing agreement Please go to http www snom com en support download gpl que
51. d visually by the symbol of a ringing phoneon the display and acoustically by the sound of a double beep you will also see the caller s ID on screen if it is being transmitted You can switch to visual or acoustic announcement only or turn call waiting off on the phone s web interface The default setting is on which means that waiting calls are announced both acoustically and visually See Call waiting on page 49 on how to use this feature Call Waiting 14 51 Callee 173 Calls 1 connected 1 Changing the setting 1 Open the phone s web interface Advanced gt Audio gt Call Waiting Indication 2 To turn call waiting off select off from the drop down menu Select visual only or ringer if you want waiting calls announced only by the phone ringing symbol or the double beep respectively 3 Click on Apply and Save Hiding my caller ID With this setting your phone number will not be transmitted to any phones you call Please note that your call may not be accepted if the other phone is set to reject anonymous calls see next item 1 Open the phone s web interface Preferences gt Privacy Settings gt Suppress own number CLIP CLIR Select the radio button Hide 3 Click on Apply and Save Rejecting anonymous Calls With this setting you will not receive calls from phones whose number is not shown on your display Anonymous callers will hear the busy signal Please note that calls from an
52. dditional phone number subentry for a name o Jane Smith s entry has only one phone number her SIP phone number In this example the phone number of Jane Smith s landline will be added to the directory Click on in Jane Smith s line The data is shown in Add or Edit area Fig 1 Add or Edit Entry Number 9175554128 Number Type Contact Type None v Outgoing Identity Active v Group None v Tite Cid Organization Email Note Nickname First Name Family Name Birthday Favorite al Add Edit Add Sub Change Fig 1 Add or Edit Entry Number 9175554129 Number Type Contact Type Outgoing Identity Group Title sd Organization Cd Email LLL Nickname BEDS UE First Name Family Name Birthday Favorite 4 Add Edit Change Fig 2 Enter the phone number in the text field of Number Fig 2 Select fixed from the drop down menu of Number type Fig 2 f you wish select a contact type and an outgoing identity from drop down lists Click on Add Sub Fig 2 o John Miller s entry has a SIP number and a private number In this example his cell phone number will be added as a third number 40 snom 821 User Manual Directories Click on in the line containing John Miller s name The data is shown in Add or Edit area Enter the phone number in the text field of Number Select the number type f you wish select a contact type and
53. dow Click on End Customer Support On the Support Center page enter your email address and password and click on Login Click on Ask for support Eine neue Anfrage Frage stellen o oO Se m Follow the instructions on the screen Submitting system and settings information System information 1 Open the phone s web interface Status System Information 2 Copy the text under System Information into your forum posting or into the email if Support has asked you to contact them by email Make sure to delete the MAC address and the IP address if it is a public one 60 snom 821 User Manual Troubleshooting System information Open the phone s web interface gt Status gt Settings Make sure to delete private and or security relevant information like the MAC address public IP address etc Traces snom Support may ask you to submit a SIP Trace and or a PCAP Trace to help them analyze your problem Performing a SIP Trace 1 Open the phone s web interface gt Status gt SIP Trace Click on Clear to clear the page Recreate the error to be documented in the trace Click on Reload Copy the text and submit to Support in whatever form they requested you to use S dew oc Ae Performing a PCAP Trace Open the phone s web interface Status PCAP Trace Click on Start to start recording network traffic Click on Stop to end recording Click on the here link to open the file download window
54. e Speed Dial 2 Enter one phone number with any required prefixes area code country code operator auto attendant etc in the text field for each respective number or special character Note Type each phone number without spaces or punctuation between the digits Example You want to be able to speed dial the phone number 555 1784 in area code 917 by pressing on the alphanumeric keypad In conventional notation you might write the number down as 917 555 1784 In the speed dial table type 9175551784 into the text field of the number 1 Speed Dial Table 0 XY SalesRep 9175551770 NZ Accounting 9175551784 Note lf you want to add a name or other data before or after the number type the number in angled brackets lt gt Example Accounting 91755517845 3 Click on Apply and Save You can now speed dial the number by pressing and vV on the phone 47 snom 821 User Manual Software Update Software update Manual update N Open snom s web page at www snom com Click on Support Download Firmware Click on the phone to be updated Click on the firmware version currently running on your phone Click on the firmware version you want to update to Right click on the version s link and copy it Open the phone s web interface Setup Software Update In the Manual Software Update area paste the link into the text field behind Firmware Oo o A o om Fb o H Click on Load The phone be
55. e idle screen 48 snom 821 User Manual Using the Phone Call waiting When you are in a call another call coming in will be announced visually by the symbol of a phone ringing and acoustically by the sound of a double beep you will also see caller ID on screen if it is being transmitted Switching to visual or acoustic announcement only or turning call waiting off See Call waiting on page 76 Call Waiting 14 51 Connected 14 51 Call Waiting 1 2 18 12 Call Waiting 2 2 18 02 AY 157 s 173 172 Calls 1 connected 1 Calls 1 incoming 3 Calls 1 connected 2 incoming T w Mi It When a call is waiting Fig 1 you have the following options Press vV to accept the second call and put your current call on hold Press LAY to switch to the screen showing your current connection Fig 2 The 8 symbol has been added to the function key line o Press X to end the current connection and connect to the waiting call gt Press 29 to switch back to the call waiting screen gt If there is more than one call waiting Fig 3 and 4 press 20 to view the next one press Ms to view the previous one f you do not wish to accept the waiting call you can o ignore the announcement If you have set call forwarding when busy the call will be transferred to that phone o reject the incoming call by pressing 7X The caller hears the busy signal Pressing X
56. e phone It can hold 1000 entries Entries can be added and edited on the phone and on the web interface Directory Name Number Contact Type Outgoing Identity Edit Delete Jane Smith 9175554128 Mone Active Sg X i Jahn Miller zy X fixed 91755542350 None Active X private 9175557018 None Active Sg X cell 91755542351 None Active Sg X Any changes you make on the web interface will not take effect until you click on Save or on Apply and Save depending on your firmware version Changes will be lost if you open another page of the web interface without first clicking on Apply Save Definitions explanations Directory entries Each entry must have at least one phone number multiple associated phone numbers are possible If you do not enter a first and or last name and or nickname the phone number will appear under both Name and Number Entry with one phone number Jane Smith 9175554126 None Active zw X Entry with several associated phone numbers John Miller Wo xXx fixed 9175554230 None Active NW X private 9175557018 VIP Active MW X cell 9175554231 None Active Wo X Master record M Subentry 1 Subentry 2 Number area N Individual aaa or Edit Entry Add or Edit Entry Add or Edit Entry settings for the master record umber 14420950 Number 4442091 Number 5555557815 Number Type N sip v Number Type N icell iv Number Type N priv
57. e phone has 10 built in ringtones that can be assigned to identities group types and contact types It is also possible to download a custom melody When an incoming call to an identity is ringing the phone will play the ringtone assigned to that identity unless it is a call from a VIP or a group with a distinctive ringer of their own Note Ringers assigned to the contact type VIP and to any of the group types override the ringers assigned to identities For example if you have assigned Ringer 1 to one of the identities and Ringer 2 to the group Colleagues the phone will play Ringer 2 when a contact from the Colleagues group calls that identity If your ringtones don t seem to work as expected contact your administrator There may be an overriding setting on the PBX Assigning ringtones to contact type VIP and group types See Ringtones on page 36 66 snom 821 User Manual Customizing the Phone Settings Selecting identity ringtones On the phone 1 Preferences gt 3 Ringer The identities are shown on the display Select an identity with A V and press vV to hear the current ringtone for that identity o Selecting a different ringtone Press A W to navigate up and down the list The marked ringtone is played Press v to save the marked ringtone as the new ringtone for the currently selected identity and return to the identity screen On the web interface the ringtones will be played by the phone Configuration Ide
58. e upper right corner of each virtual key corresponds to the respective number key 1 9 and O and the character keys and on the phone s keypad When the virtual key screen Is visible pressing the corresponding key will activate initiate the function mapped onto the virtual key For information on how to map functions onto these keys see Configuring the function keys on page 58 The factory default setting is line 21 snom 821 User Manual Getting to Know Your Phone Settings A comparatively small number of settings can be adjusted on the phone many more are available on the phone s web interface For further information on the web interface see The phone s web interface on page 30 see Customizing the phone settings on page 66 for information on the settings users are most likely to wish to customize Phone settings Press to open the settings menu on the display To open a submenu and subsequent submenus press its number on the alphanumeric keypad In administrator mode 3 4 Identity Network 1 Outgoing 1 Identity IP Setting 1 Preferences 1 2 Tone Scheme 4 Language 5 Display 1 Backlight on activity Call Features i 5 1 System Info 2 User Mode 6 1 Status Info i Call Forwarding 2 System Info 1 2 2 Forward all Reregister Webserver 2 Forward 3 1 when busy Edit Webserver Type 4 2 Logoff HTTP Admin 5 3 Logoff all HTTP Password 3 Reset Values 5 Change PIN
59. en Press e again to put the third held call 3 3 on the screen Fig H 6 If there are more held calls continue likewise e Press to scroll back through the held calls Fig H 6 and H 5 o To connect to the held call currently on screen press ez When the connected call is on screen you can terminate it by pressing gt lt You can transfer the on screen call whether connected or held See Transferring calls on page 53 for more information Conference The maximum number of participants is five your phone and four others Initiating a conference 1 Call the first intended participants and put him or her on hold 2 Call the next intended participant and put him or her on hold o Continue likewise with the third and fourth participants if applicable o You do not need to put the last participant on hold before starting the conference 3 Press dx to start the conference Conference screen navigation Your input on the phone s keys will affect the caller callee s shown in the contact area of the display Example A conference with four participants including yourself After you have pressed LAJ to start the conference the phone numbers of the other three participants are shown on screen Fig C 1 Conference 17 53 Conference 17 53 Conference 17 54 Conference 17 54 Y 156 AY TOS AY TOT S ei 4 16 4 20 4 19 Calls 3 in conference l Calls 3 in conference l Calls 3 in conference l n
60. en darf This Product contains Software applicable to GNU General Public License Version 2 which can be used freely Im Verh ltnis zu den Lizenzgebern der Software gilt der folgende Haftungsausschluss Towards the licensor of this Software the following liability is disclaimed This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details Der Lizenztext der GPL lautet wie folgt The GNU General Public License is as follows GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too W
61. ended to apply and the section as a whole Is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as If written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present vers
62. ennneneeeeeseenneesoees 58 Function keys on snom e e 58 Freely programmable function keys P1 P12 eese 58 Context sensitive programmable function keys eene 60 Navigation confirmation and cancel keys esee 60 Dedicated customizable function keys eese 61 Programming the PU COM Key Sms mmn enti cct rn Eve p sut ici tutu o ee RUM da 61 Example 1 Extension monitoring and call pick up ENEE 62 Example 2 Monitoring calls on screen usxenesazosvisiueitpniniptddae erm PUMA 63 Example 3 Speed dialing EE 64 Example 4 Turning forwarding of all calls on and Off EEN 65 Customizing the phone settings _ ssssssccccsssssssecccesssseseeeseecessesneeeeeeeesseesneeeeeeesessneeeesees 66 Genes ACCOUN cc 66 Configuring new identity account ENEE 66 Editing an existing identity account axxeusscusnnt iiie Ku tAMEIpUNMNUDQNUE MEIN SEI Sa pK eM INN A UE UAS 68 e e neiiseion dc ess 68 Ads Toe Dac RII OID oot ipto dat actDNUIRGS tta EE MM MEE 69 Date ana time e gn EE 70 RE 70 ll GE 70 PMO 71 Language settings of phone and web interface wwwwwwwwwmwawamamwa wamama mzma 72 Phone Tanduade wa 72 Web interface language aa 72 Dial TONOS E 72 Emer WA AA Aaaa 73 Call ee e Le WEE 73 ANEO ee ME 75 RAM AMMAN aa aaa a
63. essing A V on the navigation key Blinking gray phone symbol The identity is trying to register The phone symbol has stopped blinking but remains gray Failed registration the identity is not properly registered Check the settings and or inform your network administrator or your VoIP provider Identities can be unregistered without removing the registration settings by changing their status to inactive on the phone s web interface Inactive identities are not displayed on the idle screen They cannot be called or selected as the outgoing identity To reregister the identity open the phone s web interface gt Configuration Identity 1 12 1 Change the Identity active setting to on 2 Click on Re Register 3 Click on Save Status bar Any of numerous messages concerning the current status of the phone might be displayed in this bar for example the availability of a firmware update a reboot being required etc If there is more than one current status message at any one time the one with the highest priority will be shown For a comprehensive list in descending order of priority see Appendix 2 Status messages on page 86 Two of the most common status messages you will see in idle mode are The text CFwd and the phone number calls will be forwarded to when call forwarding when busy or no answer is activated When there are missed calls this information is replaced by the missed calls inform
64. et o Place the cord in the cable guide in the right lower corner on the back of the phone LE snom 821 User Manual Setting up the Phone 3 Attach the footstand with the bracket and the 2 screws 4 Place the phone on an even horizontal surface Rotating the tab of the handset cradle The phone is delivered with the tab protruding slightly above the cradle s inner edge The small rectangular hold in the handset fits perfectly over the protruding tip holding the handset securely in place when the phone is in the upright 55 position When the phone is used in the slanted 33 position the tab can be rotated 180 for easier lifting and replacing of the handset 1 Slide the plastic tab from the handset rest Fig 1 2 Rotate the tab 180 13 snom 821 User Manual Setting up the Phone 3 Slide the tab back into the handset rest Fig 2 The top of the tab is now level with the inner edge of the handset rest Fig 3 Connecting the phone Optional Optionel Opzionale Opcional j n I I o gt us uw NET PC o 5V z DC I 3 E SZ I Ld LI Q Optional B Optionel aso eee Optional m Opcional 5V Optionel Opzionale If no PoE available Opcional Wenn PoE nicht verf gbar S il n y a pas de PoE Se non disponibile PoE Si no se dispone de PoE The phone can be operated with Powe
65. for three seconds will also put the caller on the Deny list of the phone s directory Future calls from this number will not ring on the phone the caller hears the busy signal Active calls Hold One call on hold Press to put the ongoing call on hold Held calls are indicated threefold e Bythe slowly blinking line key green LED e By the glowing call indication LED red LEDs By the text on the display 49 snom 821 User Manual Using the Phone Caller 153 Callee 173 Holding You can now o transfer the held call blindly or with prior announcement see Transferring calls on page 53 o receive and make calls and put other calls on hold Pick up the held call by pressing its line key or by pressing again If the other party hangs up while on hold the call terminates on your phone as well and the indicators are turned off Holding multiple calls with or without a connected call If you are in a call with one party and have one or more calls on hold or if there is more than one call on hold you can switch back and forth between the active call and any call on hold transfer calls etc The info bar and the status line will tell you how many total calls there are and which one you are connected to Your input on the phone s keys will affect the call on screen at the time i e the call shown in the contact area of the display Up to 12 simultaneous calls are possible Figures H 1 to H 3 show the phone
66. gins to reboot 10 If the phone asks Reboot press v 11 DO NOT DISCONNECT THE POWER WHILE THE PHONE IS REBOOTING Auto provisioning See our web page http wiki snom com Features Mass Deployment for information 1 Open the phone s web interface gt Setup gt Advanced gt Update tab 2 Please read the instructions at of each line carefully 78 snom 821 User Manual Troubleshooting Troubleshooting Reboot Press CE Press 5 Maintenance Press 3 Reboot When asked whether to Reboot press v 1 PP Ue TI Wait for the idle screen to reappear Hard reboot Disconnect the power wait for a few seconds and reconnect Wait for the idle screen to reappear Warning Never disconnect the power during a firmware update Reset to factory values Press CE Press 5 Maintenance ch Press 4 Reset values Enter the administrator password and press v Wait for the idle screen to reappear Oo oO Se 2 Im See Initialization on page to continue Warning All customized settings will be lost TFTP Update When there is no other way to get the phone to work administrator password lost etc How it is done See hitp wiki snom com Firmware Update TFTP_Update en Warning All customized settings will be lost Manual initialization When automatic initialization via DHCP fails enter the values for netmask IP gateway and DNS server manually after each prompt on the display
67. grammed with numerous functions and key events They are particularly useful for monitoring other extensions and call pickup alerting to calls parked on a park orbit etc The virtual function key screen will appear whenever the mapped activity occurs for example when a call is ringing on a monitored extension or when a call has been parked on the park orbit To initiate or execute the function mapped onto the virtual key press its number or character on the alphanumeric keypad Press X to return to the idle screen For information on how to map functions onto these keys see Configuring the function keys on page 58 The factory default setting is line LED indications Call indicator The bright red LEDs situated around the upper right corner of the phone indicate incoming ongoing held and missed calls They will be Blinking rapidly when a call is coming in Glowing steadily when dialling when in a call and when a call is on hold Blinking slowly when there was a missed call 19 snom 821 User Manual Getting to Know Your Phone o Press X if you wish to turn the LEDs off without viewing the call history o Viewing the particulars of the missed call 1 Press function key underneath 2 to show the Call History screen Missed calls is the top item of the list and highlighted 2 Press vV to view missed calls and simultaneously turn off the LED Function key LEDs Depending on the function mapped onto the key
68. h to see more information on the current activities of all monitored extensions who is talking to or calling whom you can program the function Monitor Calls onto one of the freely programmable function keys P2 P12 or onto one of the programmable keys underneath the display For more information see Programming the function keys on page 61 and Example 2 Monitoring calls on Screen on page 63 When a call is ringing on a monitored extension the virtual key screen appears Calls ringing on monitored extensions are indicated by a green key f call monitoring is mapped onto one of the keys P2 P12 press the corresponding alphanumeric key to open the call monitoring screen f call monitoring is mapped onto one of the keys underneath the display press XJ to return to the idle screen then press L 2 J to open the call monitoring screen The call monitoring screen shows any ongoing activity on monitored extensions or lines In the below example 156 gt 157 indicates that extension 156 is calling extension 157 156 x 157 indicates that 156 is connected to 157 and that 156 is the caller 157 the callee snom821 15 43 snom821 15 43 snom821 10 51 156 gt 157 156 x 157 wa ds T x ds T x Monitored extension ringing Monitored extension busy Simultaneous calls o Ifa ringing call is not answered you can pick it up on your phone by pressing Lv J Press X to close the details screen and return to th
69. hen Busy 3 Forward after Timeout Press 1 Enable forwarding No 1 Enable forwarding No 1 Enable forwarding No Menu item changes to 1 Enable forwarding Yes Call forwarding is now active Press X for two seconds to return to the idle screen The display will indicate that call forwarding is turned on and which number calls will be forwarded to Note Forwarding when busy and after timeout are indicated in the status line which can display only one message at atime When both are active at the same time only Forward when busy will be displayed If there are other status messages with a higher priority than Forward when Busy e g firmware update available reboot required waiting for call completion etc they will take precedence over the call forwarding indication 56 snom 821 User Manual Using the Phone Press i to show status info with all current status messages including call forwarding 17 1 2012 14 58 24 1 2012 17 09 24 1 2012 did Status info 17 10 Forward after Timeout 153 Missed 1 Forward when Busy 153 153 Forward when Busy 153 a a 8 im Forwarding all calls Forwarding when busy Forwarding after timeout All status messages on screen Turning on forwarding of all calls with a programmable function key If the function key ar is not available when the display is in idle mode you can make it available on the Function Keys page of the phone s web interface For further information
70. hen we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights 89 We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on
71. information provided by your network administrator or a VoiP account with a VoIP service provider who supports the VoIP SIP standard You can use up to 12 VoIP accounts with one or more VoIP providers You will need the registration information received from your Internet service provider or your network administrator Required and optional data differ from provider to provider They normally include Account usually the phone number On snom phones an account is called an identity Registrar Password User name authentication name outbound proxy may also be required These are settings that can only be configured on the web interface of the phone after it has been successfully registered If your provider or your network provides a mailbox account that setting is also configured on the web interface For more information see Identities accounts on page 66 Initialization snom phones are plug and play Once the phone is connected to your network it will begin to initialize Note Normally the initialization is completely automatic using DHCP If the phone cannot discover a DHCP server in the subnet you will be asked Are you using DHCP If your network does not support DHCP press X and enter the IP address netmask IP gateway and DNS server manually Ask your Internet service provider or your network administrator for them Watch the display and when asked to make selections with A V and save with v 1 You will be pro
72. ings Let it ring Reject it Press X The caller will hear a busy signal o Press X for two seconds The caller will hear a busy signal and the number will be placed on the Deny list so that incoming calls from that number will always be rejected Open the phone s web interface Directory to edit the entry to save it permanently or to delete it from the Deny List Do a blind transfer to another phone 1 Press G 2 Enter the number you wish to transfer the incoming call to 3 Press V to complete the transfer The incoming call will continue ringing at that number Automatically There are three options for rejecting incoming calls automatically or automatically or to have them forwarded automatically either always or under certain conditions Deny List Calls from phone numbers on this list will not ring on your phone callers will hear the busy signal For further information on placing phone numbers on the Deny List see Adding editing entries on the web interface on page 38 Adding new entry manually on page 37 and Editing existing entry on page 37 in the chapter Directories 54 snom 821 User Manual Using the Phone DND do not disturb mode All incoming calls will be forwarded to the number set in call forwarding when busy if there is not setting for call forwarding callers will hear the busy signal Exception Phone numbers designated VIP in your phone s directory will ring on your phone even
73. io devices Handset Pick up the handset Headset Press V or the blinking line key Speakerphone Press CO Automatically accepting calls The default is off Turning the function on On the phone s web interface gt Configuration Identity gt SIP tab gt Auto answer Click on the radio button On With this setting your phone will automatically accept incoming calls when the phone is idle f your are using Firmware version 8 7 2 and higher calls will be accepted on speakerphone press the headset key if you want them to go to the headset Firmware version 8 7 1 and lower Open the phone s web interface to the page Preferences gt Auto Answer gt Type of Answering and select Handsfree speakerphone or Headset from the drop down menu If you want to be alerted acoustically by a single long beep whenever the phone accepts an incoming call you need to change another default setting on the phones s web interface from Off to On Preferences Auto Answer Auto Answer Indication Call pick up from another extension The prerequisites for this function are o It must be supported by your PBX o The extension whose calls you wish to pick up on your own extension must permit this function and you must both be using the same ID for this function Settings Phone s web interface gt Configuration Identity gt SIP gt Allow incoming extension monitoring on Phone s web interface gt Configuration Identi
74. ion but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUAL
75. ion keys on page 58 29 snom 821 User Manual Getting to Know Your Phone The phone s web interface Opening the web interface See Opening the web interface on page 31 Firmware versions below 8 7 4 When the web interface is opened for the first time upon initialization you will see the Security page Security aa CN Operation Home Security Advice Directory Setup We strongly recommend that you secure the web interface in order to protect your phone against Preferences remote attacks Therefore the HTTP User and Password as well as the Administrator Password should be changed from the default value Speed Dial Identity 1 Security Identity 2 Administrator Password Identity 3 Administrator Password Confirmation Identity 4 Identity 5 HTTP Server Identity 6 User O FAM 7 Password 2 I htity 8 Identity 9 Additionally you should protect the web interface with hidden security tags against remote attackers Identity 10 trying to change phone settings with faked HTTP POST requests Identity 11 Use hidden tags In num Identity 12 Action URL Settings Advanced m Press to save the settings as shown above Trusted Certificates Software Update Status System Information Log Press to ignore the warning forever Press to ignore the warning until reboot SIP Trace We urge you to set administrator and HTTP passwords to protect your phone from remote attacks The default administrator password is
76. ir functions can be accessed by pressing the hard keys P1 P4 and when the virtual keys are on screen by pressing the alohanumeric keys 1 4 Context This setting specifies which configured identity will be used when executing the functionality of the key You may want to use this feature when you have accounts with different providers or when you wish to present different identities to certain destinations For example If you have programmed key P12 to speed dial a specific number and you want to use configured identity 2 to call that number select configured identity 2 from the drop down menu of P12 s Context When you speed dial the number by opening the virtual key screen and pressing the pound key identity 2 will be used as the outgoing identity The default setting is Active which means that the identity selected as the phone s outgoing identity at any given time will be used Type oelect the type of functionality from the drop down list See appendix for more information The default setting is line Incoming and outgoing calls will use any available line unless you enter a phone line under Number If you do all calls arriving on that line will go to that key To make calls using that line press the function key and enter the number to be dialed in the text field If you select Key Event a drop down list with the available key events will replace the text field under Number Context Active Number Short
77. it is forwarded to the number of the phone extension or mailbox specified as this function s target Configurating the settings on the phone See Call forwarding phone settings on page 55 Configurating the settings on the web interface If your internet telephony provider or your PBX uses codes to turn functions on and off refer to their manuals for the codes to enter in On Code Off Code text fields or ask your administrator 73 snom 821 User Manual Customizing the Phone Settings Setting forwarding numbers Forwarding all incoming calls 1 Open the phone s web interface Preferences gt Call Forwarding gt Always 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the digits 3 Click on Apply and Save Forwarding incoming calls when the phone is busy 1 Open the phone s web interface Preferences Call Forwarding Busy 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the digits 3 Click on Apply and Save Forwarding incoming calls when they are not answered 1 Open the phone s web interface Preferences Call Forwarding Timeout 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the dig
78. its 3 Click on Apply and Save Turning call forwarding on 1 Open the phone s web interface Preferences Call Forwarding 2 Click On after the forwarding event Always Busy Timeout 3 Click on Apply and Save Turning call forwarding off 1 Open the phone s web interface Preferences gt Call Forwarding 2 Click Off after the forwarding event Always Busy Timeout 3 Click on Apply and Save 74 snom 821 User Manual Customizing the Phone Settings Call completion On snom phones call completion means that when a called number is busy or not available your phone will call you back as soon as the dialed number is not busy anymore or available again The factory default setting is off Note This function depends on whether it is available in your network or not Changing the setting to turn it on On the phone Press T Press 2 Call Features zech Press 2 Outgoing Calls Boo N Press 3 Call Completion Off The setting changes to 3 Call Completion On indicating that call completion is now active 5 Press X for two seconds to return to the idle screen On the web interface 1 Open the phone s web interface Advanced gt Behavior 2 Under Phone Behavior click Off after Call Completion 3 Click on Apply and Save 75 snom 821 User Manual Customizing the Phone Settings Call waiting When you are in a call another call coming in will be announce
79. key is available whenever a status message becomes newly available even when you have mapped a different function onto the far right context sensitive function key underneath the display Press the key to display the status messages press DEL to delete the highlighted status message When all messages have been deleted the symbol will disappear from the function key line the message in the status line will also disappear If you have mapped programmed a different function onto the key that function is now available on this key again The default setting is 2 If you have mapped the Status messages function onto the key the key will remain blank until a new status message becomes available or until a reboot when all current status messages will be displayed anew Virtual function key screen When certain functions are mapped onto one or more virtual keys the virtual keys screen will appear whenever certain activities outside your phone are taking place for example when a call is ringing on a monitored extension When the virtual keys are not on screen pressing key P1 for two seconds will open the screen see At a glance on page 18 The number in the upper right corner of each virtual key corresponds to the respective number key 1 9 and O and the character keys and on the phone s keypad When the virtual key screen is visible pressing the corresponding key will activate initiate the function mapped onto the vir
80. l and the number name that will show on the callee s phone Use A or V to select another identity Using different audio devices Handset Pick up the handset enter the phone number and press V OR Enter the phone number and pick up the handset Headset Enter the phone number and press or headset key Speakerphone Enter the phone number and press the speaker key Speakerphone and handset or headset 1 Use the method for handset or headset use to dial 2 Press Liz to add speakerphone 43 snom 821 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop down menu at Advanced gt Behavior gt Phone Behavior gt Auto Dial the phone will dial the number on the display when the specified number of seconds has elapsed Redialing 1 Press V to show the last 100 numbers dialed with the very last number at the top 2 Press to dial that number or use A V to select a different number and then press Y Calling number from call list missed received dialed calls 1 Press 22 2 Use A V to select a list 3 Press the number of one of the lists to open that list 4 Use A V to select a phone number 5 Press V to dial the number Calling number from phone directory 1 Press Cm 2 Use A V to select a name or enter the first letter s of the name on the alphanumeric keypad 3 Press vV to dial the number Calling
81. llcode for the original GPL license and the source code of components licensed under GPL and used in snom products snom 821 User Manual Safety Disposal Cleaning of Product Important information Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents Save this manual and do not give the device to third parties without it Safety instructions Follow the instructions in this manual and other applicable documentation of the device If the phone is not supplied with power via an Ethernet cable use only the power adapter included in the package or one expressly recommended by snom technology Other power supplies may damage or destroy the phone affect its behavior or induce noise Avoid placing the cables where people may trip over them or where they may be exposed to mechanical pressure as this may damage them This device is for indoor use only NOT FOR OUTDOOR USE Do not install the device in rooms with high humidity for example in bathrooms laundry rooms damp basements Do not immerse the device in water and do not spill or pour liquids of any kind onto or into the device Do not install the device in surroundings at risk for explosions paint shops for example Do not use the device if you smell gas or other potentially explosive fumes Do not use the device during thunderstorms
82. m Information System Information Advertisement Bian Oort HTTP Lo Lo 3 HTTP Proxy rupes E uisi RE as HTTP port m J DNS Cache Always on Gort D DNS Cache j H Subscriptions Target 157 Subscriptions CES PEE PCAP Trace On Code ka PCAP Trace Webserver connection type http or https v Memory Off Code rr 9 Memory Auto Logout min Settings Busy on Oot Settings mus Manual Target 157 Manual LDAP PATE ut 000 On Code LDAP number filter e Off Code E Server Address E Timeout on Cor Port Q VoIP phones Timeout sec 20 VoIP phones ia d se Target 157 2000 2011 snom AG 2000 2011 snom AG Username On Code E rd Ki Off Code ed f a window contains several pages click on the tab at the top to open the page The font weight of the characters on the tab of the visible page is bold Any changes you make will not take effect until you click on Apply Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on Apply Note Whenever you click on Apply the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone loses power or is disconnected from its power source 34 snom 821 User Manual Directories Directories Directory The directory is the built in directory of th
83. mation gt Tone Scheme 2 Select the country from the drop down list 3 Click on Apply and Save Ze snom 821 User Manual Customizing the Phone Settings Emergency numbers These are numbers that can be dialed even when the keyboard is locked They must be set beforehand on the web interface 1 Open the phone s web interface Preferences gt Lock Keyboard gt Emergency Numbers space separated 2 Enter the emergency numbers in the text field Type each number without spaces between the digits separate the individual numbers with one empty space between them Example If you want to set the emergency phone number 911 and the phone numbers of your doctor 986543 and a friend 234578 the entry would look this 911 986543 234578 3 Click on Apply and Save Call forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox It is possible to configure the settings on the phone and on the web interface Always All incoming calls are forwarded to the number of the phone extension or mailbox specified as this function s target When busy Calls ringing while the phone is busy are forwarded to the number of the phone extension or mailbox specified as this function s target After timeout When a call starts ringing the phone will wait for the number of seconds specified as call forwarding time If the call has not been accepted by the end of this time period
84. messages New messages on the mailbox Old messages Old messages on the mailbox Missed lt number gt The number of calls you missed since the last time you checked the list of missed calls or turned off the missed call indication 1 The function key symbol l will be blinking 2 The message cannot be deleted from the Status Info screen 86 Appendix 3 Programmable Functions Programmable Functions Action URL Auto Answer BLF Button Call Agent Conference Server DTMF Extension Forward to Intercom IVR Key Event Line Multicast Page Park Orbit Presence Push 2Talk Shared Line Speed Dial Transfer to Voice Recorder Xml Definition Key Events ABS Accepted Calls Call Lists Change active ID Conference Contacts Directory DND Favorites Forward all Help Hold LDAP Directory Logoff Identities 87 Menu Missed Calls Monitor Calls Mute Next Outgoing ID Presence State Prev Outgoing ID Reboot Record Redial Retrieve Status Messages Transfer 88 Appendix 4 GNU General Public License COPYRIGHT NOTICE AND WARRANTY DISCLAIMER Das Produkt enth lt Software die unter der GNU General Public License Version 2 frei genutzt werd
85. mpted in English to select a language Use A V to select another language if applicable and press V to save the highlighted language 2 Next you will be prompted in the language of your choice to select a time zone This affects the time shown on your display o Press the function key underneath J to move to the beginning of the next time zone o Press A V to move up or down the list one item at a time o Press the function key underneath X to show only those time zones where the selected phone language is spoken o Press the function key underneath eJ to show all time zones 15 snom 821 User Manual Setting up the Phone o Press V to save the highlighted time zone 3 Next you will be prompted to select the tone scheme of a country This affects the dial tone you hear when you pick up the receiver Different countries use different dial tones o Press A V to move up or down the list one item at a time o Press V to save the highlighted country s tone scheme The display shows the Welcome screen Press any key to log on Enter the account number Save with v Note See Entering numerals letters special characters and symbols on page 23 on how to enter numbers and letters 6 Enter the registrar Press v 7 Enter the password received from your Internet service provider or administrator and press v After successful registration you will see the registered account identity in the identity line underneath
86. n Oof D Preferences Number Display Styl Maka Preferences DHCP ignore list Q umber Displa e um F Speed Dial Sa G Speed Dial IP address 10 10 15 99 one eme e D Function Keys Function Keys Netmask 9 Identity 1 MWI Notification Silent yai Identity 1 RAE Identity 2 Sian Dial Tona As Identity 2 IP Gateway 10 10 15 254 Q Identity 3 Use Headset Device None D I Identity 3 Identity 4 Dim after in seconds 20 Identity 4 Wifi Identity 5 U S date format mm dd Uon Soff Identity 5 AuthMode off Identity 6 24 Hour clock Son oft Identity 6 Wifi Ethernet Bridge on pt D I Identity 7 mh ZE Gon oft Identity 7 U S dialni t e P S Identity 8 acids ame on et Identity 8 DNS Use Flash Plugin Oen off Domain Identity 9 Identity 9 Show Image in Calls on D I DNS Server 1 Identity 10 cee on Oo 5 Identity 10 i ow ig uring connected Won Voff 3 DNS Server 2 m Global counter for Missed Calls Oon Cort 9 za Identity 12 Active Identity Scrolling Gon Oorr D Identity 12 RUN Action URL Settings S 9 Action URL Settings Scroll step interval 250 NTP Time Server 192 53 103 104 Advanced Advanced pasion cs Scroll step pause 4 E NTP Refresh Time sec 3600 Ka IP Ifi Scroll step count 12 z Softvare Update n T Softwere Update Timezone 1 Germany Berlin Show identity index Jon off D Status R Status Show call status info Oon Moff a Syste
87. n at a time 4 n text fields press to move the cursor to the left one character at a time On idle screen press to open list of received calls 5 n text fields press to move the cursor to the right one character at a time On idle screen press to open the list of missed calls Accept calls on speakerphone and in headset mode Confirm actions settings and return to preceding screen Idle screen Redial Terminate calls on speakerphone and in headset and handset modes X Cancel actions and return to preceding screen Idle screen Turn off LED indicating missed call s 21 snom 821 User Manual Getting to Know Your Phone Preprogrammed variably programmable function keys Freely programmable See Configuring the function keys on page 58 for further information Factory settings Message key with LED Lit when new message Is waiting on mailbox Press to retrieve dk Turn do not disturb DND mode on and off In DND mode incoming calls do not ring callers hear the busy signal Exception Phone numbers on your directory s VIP list see Contact Types Press key to turn DND on and off When it is on you ll see the DND symbol on the display 8 24 2011 Li zu x ed Phone directory See Directories on page 35 for further information Opens the phone menu See Phone settings on page 28 for further information cD Transfer key See Transferring calls
88. ntity 1 12 gt Login o Click on Play Ringer to play the currently selected ringer The ringer will be played on the phone To change the ringer select a ringer from 1 to 10 in the drop down menu of Ringtone If you have selected the custom melody enter the URL to the data file in the text field underneath It must be a file of the type PCM 8 kHz 16 bit sample linear mono WAV o Click on Apply and Save Adjusting the backlight The display s backlight can be adjusted separately for the times when the phone is active and when the phone is idle Lowering the intensity saves power consumption Adjusting the backlight for active states 1 Press CZ 2 Press 1 Preferences 3 Press 5 Display 4 Press 1 Backlight on activity 5 Press right or left arrow on the navigation key to increase FI or decrease the backlight s intensity Backlight on activity Backlight when idle Adjusting the backlight for the idle phone Starting with firmware version 8 7 3 the backlight for times when the phone is idle can be turned off completely by reducing the intensity to one vertical bar The phone will switch to the backlight s idle setting when there has been no activity for the number of seconds specified on the phone s web interface 69 snom 821 User Manual Customizing the Phone Settings Adjusting the intensity Press CE Press 1 Preferences h Press 5 Display Press 2 Backlight when idle pu
89. on page 53 for further information l Hold key See Hold on page 49 for further information Audio Control Keys Press the right or left side of the key to increase or lower the volume of the ringer when the phone is idle or ringing of microphone loudspeaker when in call Keys with LEDs The key lights up when the function is activated Muting and unmuting the microphone l oggling between handsfree and handset mode Dialing numbers on speakerphone Accepting calls on speakersphone d BB Toggling between headset and handset modes Note Handset mode overrides headset mode When the handset is picked up the LED of the headset key will turn off indicating that you can now use only the handset for the call The phone will return to headset mode when the handset is placed in the cradle the LED lights up again 22 snom 821 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Input modes 123 Numerals abc Small letters ABC Capital letters Current input mode c Next input mode J abc Ce Changing input mode AC 20 2C 234 Reaial A AL Directories call lists contact list favorites Pool Move cursor to the left Delete character to gt Move cursor to the right the left of the cursor Press any key on the alphanumeric keypad or pick up the handset to open the Enter Number screen The cur
90. ory is too big The remote directory is too big to be imported Not Registered account 1 2 The specified identity account is not registered Waiting for lt name number gt to be available 2 Waiting for call completion to busy or currently unavailable number lt account gt is now available 2 The dialed number is not busy anymore or is now available Forward when Busy lt name number gt Call forwarding is on When your phone is busy incoming calls will be forwarded to the phone number indicated Forward after Timeout lt name number gt Call forwarding is on When an incoming call is not picked up within the set number of seconds the call will be forwarded to the phone number indicated Forward all lt name number gt 2 Forwarding of all incoming calls is on All incoming calls will be forwarded to the phone number indicated Contacting NTP server NTP server unreachable 1 Network Time Protocol NTP is a protocol for synchronizing clocks over data network If the connection is Interrupted the phone will not be able to display the correct time HTTP Password not set 1 No HTTP password has been set Admin Password not set 1 No Admin password has been set Keyboard locked 2 Only numbers designated as emergency numbers can be dialled DND active 2 You have messages Do not Disturb mode is activated There are spoken messages on the mailbox You have new
91. ou wish to change them later you can do so on the phone s web interface gt Advanced gt QoS Security gt HTTP Server When you register the first account during the initialization of the phone your SIP user name and password will be registered as the HTTP user name and password If you wish to change them later you can do so on the phone s web interface gt Advanced gt QoS Security gt HTTP Server Note If you do not replace the default administrator password by an individual one an unauthorized third party with access to the phone could set an administrator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode If you set your own passwords be sure to write them down and store them in a secure place Without the administrator password you will not be able to return the phone and the web interface from user mode to administrator mode many settings will be inaccessible Without HTTP password you cannot open the phone s web interface Opening the web interface 1 Look up the phone s IP address gt 6 Information gt 2 System Info 2 Open a web browser on your PC Enter the IP address preceded by http in the address bar for example http 192 168 10 115 and press ENTER The welcome screen opens Welcome to Your Phone Logout Did you know that iuri you can even open doors with your snom phone you can customize the screen of your
92. ows and changing the settings See User mode administrator mode on page 33 on the difference between administrator and user mode Note If you have access to administrator mode but do not consider yourself to be an expert on SIP and SIP phones we recommend that you do not change any of the technical settings since this may adversely affect the phone s performance or put it out of order altogether If you want more information on a web interface setting click on the radio button with the question mark that you see to the right of each item It links to a page on snom s Wiki with detailed information about that particular item For more information on customizing function key settings see the chapter Configuring the function keys on page 58 Note Any changes you make will not take effect until you click on Apply Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on Apply After you have clicked on Apply the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone loses power or is disconnected from its power source Identities accounts The phone supports up to twelve accounts or phone numbers with one or more providers or within an office or organization network On snom phones these accounts or phone numbers are called Identities If yo
93. p cellphone landline from the drop down menu The default setting is SIP Contact Type Select from the drop down list The default setting is None You can assign a distinct ringtone to the contact type VIP Preferences gt Directory Ringtones Calls from entries on the VIP list will always ring on the phone even when the phone is in a call or in DND mode Calls from entries on the Deny list will not ring on the phone The caller will always hear the busy signal Outgoing Identity The drop down list shows all identities configured on the phone If you select one of the identities for one of the numbers listed in the phone book all calls to that number initiated from the phone book will show that identity on the callee s phone Blue area The data entered in the textfields will be displayed when the entry is opened on the phone They can be used to sort entries by group name organization etc and can be edited on the phone Group drop down menu Available types are Friends Family Colleagues or Work You can assign a distinct ringtone to each group type Preferences Directory Ringtones Nickname If you enter a nickname it will appear under the Name header of the Directory on the web interface First name family last name Will be added in this order under Name in the directory Birthday Uses the format set at Preferences gt General information gt U S Date Format mm dd On
94. p interval Scroll step pause Scroll step count Show identity index Show call status info Advertisement Call Forwarding Always Target On Code Off Code Busy Target On Code Off Code Timeout Timeout sec Target On Code Off Code 7 Ss English English Number Germany Silent Stutter None v NE Jon off on Doff 2 Oon off Son loff MNS Advanced Settings Logout Operation Home Directory Setup Preferences Speed Dial Function Keys Advanced Certificates Status System Information Log SIP Trace DNS Cache Subscriptions PCAP Trace Memory snom VoIP phones 2000 2011 snom AG 33 Network Behavior Audio SIP RTP QoS Security Update Administrator Login eeeeeeee Apply snom 821 User Manual Getting to Know Your Phone To return the phone and its web interface to administrator mode enter the administrator password in Administrator Login and click on Apply The default password is 0000 4 x zero The two pages in administrator mode look like this Preferences n Advanced Settings Operation Operation Home m W Home Network Behavior Audio SIP RTP QoS Security Update Directory Webinterface Language English vO Directory ji i Setup E English 0 Setup DHCP Go
95. pe will not ring on your phone The caller hears the Busy signal Outgoing identity The default setting is Active which means that the phone will use the current outgoing identity whenever you dial the number of the phone book entry You can also select a specific identity to be used as the outgoing identity whenever the number is dialed for example if you want to use a specific VoIP provider for these calls Note To use an outgoing identity specified in the directory you must dial the number from the directory If you simply type it on the keypad the current outgoing identity as indicated on the display will be used Group The available group types are Friends Family Work Colleagues You can assign a distinct ringtone to each group type Ringtones The phone has 10 built in ringtones that can be assigned to group and contact types It is also possible to download a custom melody Assigning ringtones to identities See Assigning ringtones on page 68 Assigning ringtones to contact type VIP and group types Preferences gt Directory Ringtones Select a ringtone from the respective drop down menu and click on Apply If you choose Custom Melody URL enter the URL to the data file in the text field It must be a file of the tyoe PCM 8 kHz 16 bit sample linear mono WAV Note Ringers assigned to contact type VIP and to any of the group types override the ringers assigned to the identities For example if you ha
96. r Manual Using the Phone Forward when Busy Forwarding calls ringing while phone is busy to the number of the phone extension or mailbox specified as this function s target Forward after Timeout When a call starts ringing the phone will wait for the number of seconds specified in the setting Call forwarding time If the call is not accepted by the end of this time period it is forwarded to the number of the phone extension or mailbox specified as this function s target Making and changing the settings on the phone Forward all Forward when busy Forward after timeout Press Press 2 Call Features 2 Call Features 2 Call Features Press 1 Call Forwarding 1 Call Forwarding 1 Call Forwarding Press 1 Forward All 2 Forward when Busy 3 Forward after Timeout Press 2 Target when forwarding 2 Target when forwarding 2 Target when forwarding Type phone number phone number phone number Press VY v v 3 Call Forwarding time Type number of seconds Press WA Press X for two seconds to return to the idle screen Turning on call forwarding If the phone number has not been set or needs to be changed follow the instructions in the table Making Forward all Forward when busy Forward after timeout Press Press 2 Call Features 2 Call Features 2 Call Features Press 1 4 Call Forwarding 1 1 Call Forwarding 1 1 Call Forwarding Press 1 Forward All 2 Forward w
97. r over Ethernet PoE provided via the network cable or if PoE is not avaible in your network with the 5V DC power adapter Plug the Ethernet network cable into the RJ45 connector labeled NET and plug the other end into the network side to establish a data link The second RJ45 connector labeled PC is for daisy chaining further Ethernet devices without the need for a second Ethernet connection line f PoE is not available insert the plug of the power supply into the connector labeled DC 5V and hook up the plug to the wall outlet Connecting a headset f you want to use a wired headset connect it to the RJ audio jack labeled Q f you want to use a wireless headset connect the snom EHS Advanced adapter for wireless headsets not included in delivery to the connector labeled EHS and to the base unit of the headset See also the Quick Start Guide of the snom EHS Advanced and the user manual of the headset Note If both a wired and a wireless headset are connected to the phone incoming calls will go to the wireless headset 14 snom 821 User Manual Setting up the Phone Initializing and registering the phone Prerequisites To be able to use VoIP you or your company must have A broadband internet connection Access to the internet via a router This could be a separate device available in various versions from many different manufacturers or in the form of a router on a server or a PC Account
98. rent input mode is indicated in the information line Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line Text in Information Line Press function key to switch to input mode current input mode indicated by symbol in Function Key Line 123 abc abc ABC ABC 123 Entering numerals letters special characters and symbols When entering letters and special characters pause briefly after each character until the cursor has moved forward so that you won t write over the last character you entered Pausing is not necessary when entering numerals Numerals In numeral mode press the respective number key to type the number printed on the key Letters When in input modes small and capital letters press the alphanumeric key with the respective letter one two three or four times quickly to type the first second third or fourth letter printed on the key Pause briefly after each letter Example In small letter mode press the 2 key once to type an a twice to type a b and three times to type a c Letters with accents and umlauts When in input modes small and capital letters press the alphanumeric key with the basic form of the respective letter as many times as necessary Pause briefly after each letter Available letters with accents and umlauts depend on the phone s language setting Example If the phone lang
99. rface works on page 31 Function keys on snom phones Every phone has a limited number of hard keys Phone users however have a myriad of different priorities and preferences when asked which functions they use most often and which functionalities they would like to access quickly snom has therefore designed the function keys to be programmable even the preprogrammed hard keys whose default function is printed on the casing There are four types of programmable function keys Freely programmable function keys P1 P12 All available functionalities including key events can be programmed onto the freely programmable function keys These are the four keys with LEDs P1 P4 to the right of the display plus eight virtual function keys P5 P12 that are accessed by pressing key P1 for two seconds Virtual Keys od Show virtual function keys on the 3 display Press key P1 for two seconds When the virtual function keys are on screen pressing a key s number 1 0 or character and will activate execute its function CN erh Active Line P5 5 Active x Extension x P6 6 Active x Extension x P7 7 Active x Line x P8 8 Active Line x Pa 9 Active z Line Lo FHKKt Active Line EL o J1LLLLLL P 9 172 Speed Dial P12 x snom 821 User Manual Configuring the Function Keys Note The programmable keys P1 P4 are both hard keys and virtual keys The
100. rogram is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA IV Den vollst ndigen korrespondierenden Sourcecode der Software schickt Ihnen die snom technology AG auf Nachfrage gerne auf einem blichen Datentr ger gegen Erstattung der Herstellungskosten in H he von EUR 5 zu Der vollst ndige korrespondierende Sourcecode kann auch ber unsere Website unter http www snom com gpl html amp L O herunter geladen werden 91 Ifrequestedbyyou thecompletecorrespondingsourcecodeoftheSoftware can be sent by snom technology AG on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 5 per unit The complete corresponding source code of the Software can also be downloaded from our web site http www snom com gpl_ html amp L 0 V Weitere Informationen finden Sie auch unter http www snom com
101. rty wishes to accept the call press C and V Blind transfer 1 With a call ringing or on the line press C 2 Dial the number of third party you intend to transfer the call to 3 Press v Call waiting See Call waiting on page 49 Terminating calls When using the handset Place the handset in the cradle or press 2X When using speakerphone or a headset Pess A Missed calls Missed calls are indicated by the lit call LED Press X to turn it off See next item Call lists on how to view details 53 snom 821 User Manual Using the Phone Call lists 1 Press E to open Call history 2 To view the list of missed received or dialed calls press tts number 3 Scroll through the list with amp V Press V to dial the number of the selected call i o Press Del to delete the selected call TN o Press Clear to delete the entire list o Press Details 1 gt 1 to show the call details of the selected call From the Details screen press Save M to add the phone number to your phone s directory See Editing existing entry on page 53 for information on adding a name and other data to the new directory entry Rejecting or redirecting incoming calls This includes manual and automatic rejection and redirection and rejection of anonymous calls Manually If you do not wish to pick up a ringing call you can do one of the following th
102. s active for example when you are in a call when the phone is ringing etc Depending on the activity different functions will be available See Appendix 1 Display symbols and icons on page 82 for the lists of symbols and their description Navigation confirmation and cancel keys For the default settings see At a glance on page 18 You can select a different key event to be available on each respective key when the phone is in idle mode Note You cannot change the functions that are available when the phone is active for example when you are in a call when the phone is ringing etc Redial x Next Outgoing ID 60 snom 821 User Manual Configuring the Function Keys Dedicated customizable function keys The default setting is the respective key event printed onto the casing Other key events and a selected number of other functionalities can be programmed onto them j SZ TY Number CRT Key Event E Retrieve E Retrieve Key Event E DND E DND Key Event E Directory E Directory M 1 9 o Key Event Menu E Menu Cur Key Event Transfer Transfer 2 E Key Event Hold E Hold LC 7 g 9 C O FF CS Programming the function keys This chapter will show you a few examples for customizing function key settings to your needs and preferences First example Extension monitoring and call pickup via a freely programmable
103. s but do not wish other phones to be able to call the identity turn the setting off Allow incoming extension monitoring If you do not wish other phones to be able to monitor the activity on your phone turn the setting off You can also allow only certain phones to monitor and pick up your calls In this case select 67 snom 821 User Manual Customizing the Phone Settings the On setting and enter a password into the next field of the next setting Extension monitoring group ID Note The password cannot start with a bracket Any phone allowed to monitor and pick up your calls must also use the same password in this text field Editing an existing identity account On the phone You can edit the account number and the registrar only 1 Press gt 3 Identity gt 3 Edit User 2 Press V to scroll down o gt When you are at the top of the list pressing A on the navigation key will take you to identity 12 e At any other position within the list press W A to scroll Press V to open the selected identity When prompted enter Account and Registrar Press V On the web interface Open the Configuration page of the identity and make the changes in the text fields For more information see Configuring new identity account on page 66 If you have changed the account or the registrar click on Re Register and Save If you have made other changes clicking on Apply and Save suffices Assigning ringtones Th
104. snom VoIP phones snom com snom Tuesday 23 Sept Heidi MacMoran 493039833101 sno 821 Tuesday 23 Sept Heidi MacMoran 493039833101 Global Sales Manager snom technology AG http snom com heidi macmoran snom com unt Message DND LS Directory GHI 4 AL 5 MNO 6 um 8 9 Transfer PQRS TUV WXYZ ce a gt A 0 C J Volume Speaker Headset CS mm C4 e p am c me en lin E 7 IP Phone User Manual TABLE OF CONTENTS Copyright Trademarks GPL Legal Disclaimers ee eerrnnn nenne 7 Important information EE 8 Safety Ee E 8 SELV Safety Extra Low Voltage compliance EEN 8 Standards COMORIAN ee 8 Beieleit EE 9 Disposal orte UA a enh i tt here et er rr ee er cre 9 Sc 9 Notalrendl e OT Le TE 10 Setting up the phone scncncsinsnsssssssnsnsscesssescesnscsuncsscencsssssecnsensesnnssivdvesssecunsssececnecunndnecnssanss 12 Delivery Content i ee ee a ee EEEE En 12 Detaching and attaching the footstand WEEN 12 Rotating the tab e n EE el 13 Connecting the Le E 14 Connecting dones E 14 Initializing and registering the phone eee enne nennt 15 misil 15 RES ee 15 What to do if initialization and registration are unsuccessful 16 AA NA AA urn o TT 17 Getting to know your phone
105. splay an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus itis notthe intent of this section to claim rights or contest your rights to workwritten entirely by you rather the intentisto exercise the rightto control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medi
106. ted Calls Change Active Id Contacts Redial x AA Directory None DND Favorites Forward all m Help Key Event Re LDAP Directory Retrieve Key Event e DN Menu DND KE Missed Calls i Key Event E OW soning Calls Directory ae Kev Event E Me Klevt Citanina IN Menu Next Outgoing ID m 1 On the phone s web interface click on Function Keys in the menu on the left 2 Click on the drop down list of one of the context sensitive programmable function keys In our example it is the second key from the right Select Forward all from the drop down list Click on Apply and Save Using the configured context sensitive function key on the phone to turn forwarding of all calls on and off 1 Press the key Fig 1 2 The display will prompt you to enter a forwarding target Fig 2 If one has already been set the display will propose that number you can accept it with V or change it and then press v Forwarding of all calls is now activated Fig 3 3 To turn off forwarding of all calls press the key again Fig 3 17 1 2012 14 58 Target when Forwarding 14 58 17 1 2012 14 55 65 snom 821 User Manual Customizing the Phone Settings Customizing the phone settings See Opening the web interface on page 31 on how to open the phone s web interface See How the web interface works on page 31 on the mechanics of navigating in the wind
107. the phone s web interface click on Function Keys in the menu on the left Under Context of P3 select Active or one of the configured identities from the drop down list Under Type of P3 select Key Event from the drop down list Under Number of P3 select Monitor Calls from the drop down list pr se 29 Je Click on Apply and Save Press key P3 on the phone to show any ongoing activity on monitored extensions or lines on the display For example 156 gt 157 indicates that extension 156 is calling extension 157 156 x 157 indicates that 156 is connected to 157 and that 156 is the caller 157 the callee Note Alternatively if the virtual keys are on screen because of activity on one of the monitored extensions etc pressing on the alphanumeric keypad will also open the call monitoring screen snom821 15 43 snom821 15 43 snom821 10 51 156 gt 157 156 x 157 v mal T x v D T X v Lab T Monitored extension ringing Monitored extension busy Simultaneous calls 65 snom 821 User Manual Configuring the Function Keys Example 3 Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers you can also put the functionality on one of the freely programmable function keys In our example key P6 will be used Pt 7 Cs Speed Dial e Important Partner Inc 1 i 1 On the phone s web interface click on Function Keys in the menu on
108. time zone D Y Expanding the list of time zones to show all gt e lt Collapsing the list of time zones to show only time zones relevant to the language setting i e countries where the language is spoken e Last numbers dialed Redial selected number Selecting call on hold show caller callee on screen Selecting call on hold show caller callee on screen Establishing conference with all calls on hold Showing previous conference participant on screen fpa Showing next conference participant on screen Showing all current conference participants on screen A re When the phone is in a call another incoming call waiting is shown on screen If you wish to to show the connected call on screen instead press this function key gt A When the phone is in a call with more than one incoming call waiting the latest OV Me arrival is shown on screen Press these keys to show other calls waiting on screen On active screen i e in call etc Monitoring calls on other extensions see Extension Monitoring The button will only be displayed when there are ongoing calls Press to show details of calls on monitored extensions Turning on the casing speaker Turning off the casing speaker Start recording the phone call or a message to yourself Stop recording ESC Press to return to the idle screen 64
109. to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a conseguence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is int
110. tual key Dress X to return to the idle screen For information on how to map functions onto these keys see Configuring the function keys on page 58 The factory default setting is line When the phone is active The display will inform you of any activity the phone is engaged in This information is presented in the form of text or symbols or both Info bar Name of current activity and time Context area Depending on the activity this area will contain symbols incoming call ringing outgoing call ringing etc and text like the phone number calling the extension number being called conference partners etc See Appendix 1 Display indications on page 85 26 snom 821 User Manual Getting to Know Your Phone Status bar In editing modes i e when dialing or editing directory entries the current editing mode i e numerals small letters or capital letters is shown preceding the status message if any Enter Number 16 27 Current input mode numerals followed by status message Function key line Depending on the current activity of the phone the key function key line will present various functions that can be activated by pressing the function key underneath the respective symbol See Appendix 1 Symbols found in the function key line on page 82 Virtual function key screen The virtual function key screen will appear whenever the phone detects activity on a monitored extension The number in th
111. ty gt SIP gt Extension monitoring group ID Enter the ID into the textfield Please note The first character of the ID must not be a bracket o Each extension to be monitored must be programmed onto one of the freely programmable function keys P2 P12 See chapter Programming the function keys on page 61 and Example 1 Extension monitoring and call pick up on page 62 When these prerequisites are met you can use two methods to pick up calls ringing on another extension for example when the other extension is busy or when the user is absent Using the virtual key screen or using the call monitoring screen 47 snom 821 User Manual Using the Phone Using the virtual key screen When a Call is ringing on a monitored extension the virtual key screen appears Calls ringing on monitored extensions are indicated by a green key They can be picked up by pressing the alphanumeric key indicated by the number or character in the upper right corner of the virtual key Virtual keys 16 41 Line free KE Line free K Line free free free free Call pickup green key Ext Line free Ext ide PR free admin ane Ex taking Salm free Salins tree g Dial extension Ext idle Line free Line free Pex idle E 4402 John Extension busy yellow key Ext talking WJ 4401 gt 4403 ringing Extension T wv nisal Using the call monitoring screen If you wis
112. uage is German press key 2 four times to type Entering special characters and symbols In input modes small and capital letters press keys O and 1 one or more times quickly Pause briefly after each character or symbol Period Press 1 once 29 snom 821 User Manual Getting to Know Your Phone Space _ Press O once WoW Underscore Press O twice Special characters listed in the table Press 1 as many times as indicated 13x Display layout In idle mode When active Infobar 6 12 2011 16 46 Ringing John Doe 153 154 Callee Configured identities Context sensitive function key symbols Context area Idle Mode In idle mode the display presents the following information Info bar Date and time Context area Configured identities For information on configuring new identities or modifying existing ones see Identities accounts on page 66 er Outgoing identity The current outgoing identity is indicated by the darker line MIKE When you call someone this is your identity for the call Select a different identity for the next call by pressing A V on the navigation key 24 snom 821 User Manual Getting to Know Your Phone is Active identity Active identities are indicated by the green phone symbol Can be called Can be selected as the outgoing identity for making calls by pr
113. ual function key screen opens 2 Press the assigned speed dial character the numbers 0 9 the asterisk or the pound key on the alphanumeric keypad Calling emergency numbers Numbers specified as emergency numbers can be dialled even when the keyboard is locked See Emergency numbers on page 73 on how to set emergency numbers Several numbers 91 1 112 110 999 have been preconfigured Onan unlocked keyboard Enter the number and press Y to dial On a locked keyboard Enter the number The phone dials the number as soon as you have entered all the digits Call completion Note This function depends on whether it is available in your network or not On snom phones call completion means that when a called number is busy or not available your phone will call you back as soon as the dialed number is not busy anymore or available again The factory default setting is off Changing the setting to enable call completion See Call completion on page 75 When call completion is enabled and a dialed number is busy will appear in the function key line Press to activate call completion for this call Calling 14 58 Call Completion 15 20 Waiting 153 You can now dial another number receive calls or hang up the handset to return to the idle screen Call completion will not interfere with the normal operation of your phone 45 snom 821 User Manual Using the Phone Press to turn off call completion for this
114. um does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executa
115. upper right corner of each virtual key corresponds to the 20 snom 821 User Manual Getting to Know Your Phone respective number key 1 9 and O and the character keys and on the phone s keypad When the virtual key screen is visible pressing the corresponding key on the alphanumeric keypad will activate initiate the function mapped onto the virtual key For information on how to map functions onto these keys see Configuring the function keys on page 58 The factory default setting is line Context sensitive programmable function keys A number of key events can be programmed onto these function keys on the Function Keys page of the phone s web interface these functions will then be available when the phone is in idle mode For more information see Configuring the function keys on page 58 For the factory default settings see At a glance on page 18 You cannot change the functions that are available when the phone is active for example when you are in a call when the phone is ringing etc Depending on the activity different functions will be available Navigation confirmation and cancel keys Can be programmed with the key events available in their drop down menus see Configuring the function keys on page 58 for further information Factory settings Navigation key indicated in this manual by geometric arrow symbols On idle screen Programmable AV Move lists up and down one item butto
116. ur phone is part of an office network you may need to contact your administrator to configure new or change existing identities as this can only be done when the phone is running in administrator mode and when the PBX settings allow it See Initializing and registering the phone on page 15 for information on required input data Configuring new identity account On the phone You can do the basic setup account number amp registrar 1 Press gt 3ldentity gt 3 Edit User 66 snom 821 User Manual Customizing the Phone Settings Press Y to scroll down O O When you are at the top of the list pressing A will take you to identity 12 At any other position within the list press V A to scroll When you have reached the identity you wish to edit press V to select it When prompted enter Account and Registrar Press vV On the web interface Open the web interface and click on an identity in the menu on the left The configuration window for that identity will open it contains four tabs with the left one Login visible in the front To view SIP NAT and RTP pages click on the respective tab the font weight of the tab on the active page is bold 1 Login tab Enter the information received from your provider or your administrator in the appropriate fields O Display name The display name is optional and freely selectable It will be sent to any parties you call unless you hide your identity see
117. ve assigned ringer 1 to one of the identities and ringer 2 to the group Colleagues the phone will play ringer 2 when a contact from the Colleagues group calls that identity 36 snom 821 User Manual Directories Adding Editing Entries on the Phone Adding new entry manually 1 Press to open the phone s directory Press A on the navigation key to go straight to New ltem Press v Enter the phone number and press v a ZS D bh Enter a nickname in the text field of nick name optional and or press V The Details screen opens Note Entering a nickname is optional If you don t enter one the entry will be listed under the phone number You can add a first and last name later by editing the entry on the phone or on the web interface 6 See Editing existing entry on page 37 on how to continue Adding new entry from call list 1 Open the call list 2 Select a call 3 Press Details 4 Press Save to add the name if the name was transmitted and number to the phone directory If the name is not shown the number will be used in its place See Editing existing entry on page 37 on how to add a name phone type group etc Adding current caller Press to add the caller s name if transmitted and phone number to the directory If the name is not shown the number will be used in its place See Editing existing entry on page 37 on how to add a name phone type group etc Sorting entries 1
118. word is required to revert to administrator mode The default administrator password is 0000 4 x zero We can recommend that you change the password Note Do not forget to write the new password down and store it in a safe place without it a TFTP reset to factory values is necessary to return the phone to administrator mode If your phone is administered centrally user mode may be the rule Please check with your administrator User mode on the phone The Identity and Network menus and the setting Reset Values in the Maintenance menu are inaccessible User mode on the web interface Some windows like Preferences are available in user mode while many are not The menu item Advanced is available but the settings normally found on it are not In user mode the two pages look like this Preferences MN Logout Operation General Information Home Webinterface Language Directory Language tup Number Display Style Preferences Tone Scheme Speed Dial Fendi Ks MWI Notification Advanced MWI Dial Tone Certificates Use Headset Device Status Dirn after in seconds System Information U S date format mm dd Log 24 Hour clock SIP Trace Show Clock DNS Cache U S dialnumber format Subscriptions PCAP Trace Memory snom VoIP phones 2000 2011 snom AG Use Flash Plugin Show Image in Calls Show IVR digits during connected Global counter for Missed Calls Active Identity Scrolling Scroll ste

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