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IBM Tealeaf cxReveal: cxReveal API Guide
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1. IBM Tealeaf cxReveal Version 9 Release 0 1 December 4 2014 cxheveal API Guide RU Note Before using this information and the product it supports read the information in Notices on page 15 This edition applies to version 9 release 0 modification 1 of IBM Tealeaf cxReveal and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2014 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Chapter 1 cxReveal API Guide Submitting A Pre Configured Search Session Search uy Fi Populating a Search Template Search Template Fields Chapter 2 Configuration Overview Sou os WSDL API Methods Using the API StartSearch method StartDbSearch method Copyright IBM Corp 1999 2014 m 0 01 oi OI GetSearchStatus method GetSearchResults method GetSessionPagesList method GetSessionAnnotations method Example Code Chapter 3 IBM Tealeaf documentation and help Notices Trademarks INE Privacy Policy Considerations NO 13 15 17 17 iii iv Tealeaf cxReveal cxReveal API Guide Chapter 1 cxReveal API Guide The IBM Tealeaf cxReveal API Guide provides an overview of the application level interfaces provided by IBM Tealeaf cxReveal U
2. If this call fails Cookies are most likely not being transmitted stored correctly bool VerifyAuth reveal VerifyAuthentication if VerifyAuth Console WriteLine Secondary authentication check failed please check your cookie settings return false String ActiveQuery numhits gt 0 String ArchiveQuery tltstssesnidx String StartDate DateTime Now AddHours 12 ToString DateFormat String EndDate DateTime Now ToString DateFormat TLSortField SortFields reveal GetSearchSortFields SortFields 0 Hit Count SortFields 1 Session Index SortFields 2 Last Use TLSortField HitCount SortFields null null SortFields 0 int SearchID reveal StartSearch ActiveQuery ArchiveQuery StartDate EndDate HitCount null 0 HitCount SortID if SearchID 1 1 on error Console WriteLine The search failed to start please check your search parameters return false TLSearchStatus SearchStatus null int AttemptsLeft 5 while SearchStatus null SearchStatus Done ISearchStatus DownloadComplete SearchStatus reveal GetSearchStatus SearchID if SearchStatus null amp amp SearchStatus CancelState 0 If the search has been cancelled stop checking the status Console WriteLine The search has been cancelled return false if SearchStatus null Console WriteLine Percent complete SearchStatus PercentDon
3. Other product and service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Policy Considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to collect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes A cookie is a piece of data that a web site can send to your browser which may then be stored on your computer as a tag that identifies your computer In many cases no personal information is collected by these cookies If a Software Offering you are using enables you to collect personal information through cookies and similar technologies we inform you about the specifics below Depending upon the configurations deployed this Software Offering may use session and persistent cookies that collect each user s user name and other personal information for purposes of session management enhanced user usability or other usage tracking or functional purposes These cookies can be disabled but disabling them will also eliminate the functionality they enable Various jurisdictions regulate the collection of personal information through cookies and similar technologies If the configurations deployed for this Software Offering provide you
4. O Copyright IBM Corp 1999 2014 5 GetSearchResults Returns a list of session objects returned from the search null on error e GetSearchSortFields Returns a list of TLSortField objects representing the description ID of acceptable search sort fields Returns null on error GetSearchStatus Check the current status of a search Only request results once Done and DownloadComplete are both true Returns null on error GetSessionAnnotations Retrieves a list of session annotations in columns Username Timestamp and Text for the specified session GetSessionPagesList Returns a list of pages for a given session null on error StartSearch Initiate a search for both active and archived sessions Dates must supply the time and be ISO formatted Returns the new query ID for the search Return 1 on error StartDbSearch Initiate a IBM Tealeaf cxReveal database search Dates must supply the time and be ISO formatted Returns the new query ID for the search Return 1 on error VerifyAuthentication Verify that the Authenticate call was successful Returns true if authenticated Note The string values for SessionDate and AnnotationText must be URL encoded Using the API The only API methods that do not require authentication are Authenticate and VerifyAuthentication As such the first step towards using the API is to call the Authenticate method with a valid Portal username and password and on success make an additi
5. 5 in IBM Tealeaf cxReveal search 0 to 63 The session attributes and their index numbers are available for review in the Session Attributes tab of the Event Manager e Param5Op The operator to apply to the field to compare it to the ParamValue e Param5Value The value to which the session attribute is compared StartDBSearch utilizes the same status and retrieval methods as the StartSearch method See StartSearch method on page 6 GetSearchStatus method GetSearchStatus should be used to check if the search has completed GetSearchResults should only be called once both Done and DownloadComplete return true GetSearchStatus will return the following information Name the search name DocumentsFound the number of sessions found HitsFound the number of total hits found IndexName the name of the current index being searched PercentDone this is solely for a visual Done this is set when the search and session collation has completed CancelState if the search reports as being cancelled this value will be a non zero value ndexesSearched number of search indexes searched thus far ndexesTotal total number of search indexes to search SearchTime elapsed search time in seconds Error if an error occurs this field will be populated DownloadComplete search results have been retrieved GetSearchResults can now be called NextUpdate millisecond value for the minimum time to wait before the ne
6. tealeaf OR response contains tealeaf Archive query tealeaf Populating a Search Template See Configuring Search Templates in the IBM Tealeaf cxImpact Administration Manual Search Template Fields Field Value template 1 lt Default Active gt 2 lt Default Archive gt Standard mode 2 IBM Tealeaf cxReveal cxReveal API Guide 3 Default Archive Extended mode 4 Default All Sessions Standard mode 5 Default All Sessions Extended mode datespan 0 All 1 Only Today 2 Only Yesterday 3 Last 2 Days 4 Last 7 Days 5 Last 14 Days 6 Last 28 Days 7 Last 6 Hours 8 Last 12 Hours 9 Last 24 Hours 10 last hour 11 Latest 5 minutes 12 Latest Hour 1 Use Specified Dates and Times startdate If datespan is set to 1 this is the ISO format date for the beginning date of the range e g 2007 01 02 is Jan 02 2007 enddate If datespan is set to 1 this is the ISO format date for the end date of the range e g 2007 01 02 is Jan 02 2007 starttime If datespan is set to 1 this is the 6 digit 24 hour time for the beginning of the range in HHMMss format e g 003015 is 00 30 15 or 12 30 15 AM endtime If datespan is set to 1 this is the 6 digit 24 hour time for the end of the range in HHMMss format e g 233059 is 23 30 15 or 11 30 59 PM scope 0 AND 1 OR 2 AND On Same Page all constraints appear on a single page timeout 0 No Timeout 90 180 300 600 auto
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8. Reveal users for sessions Note Database search is a component of cxReveal a separately licensable component of the Tealeaf CX platform please contact your IBM Tealeaf representative See Configuring Session Attribute Search in the IBM Tealeaf cxReveal Administration Manual For more information on the Portal based version of IBM Tealeaf cxReveal database search see cxReveal Searching Sessions by Session Attribute in the IBM Tealeaf cxReveal User Manual The StartDbSearch method requires the following parameters All parameters must be URL encoded All arguments are required f you have fewer than five specified search field arguments the operator for the non specified parameters should be set to none SessionFilter The type of session Accepted values ACTIVE CLOSED completed or ALL universal StartDate If datespan is set to 1 this is the ISO format date for the beginning date of the range e g 2007 01 02 is Jan 02 2007 EndDate If datespan is set to 1 this is the ISO format date for the end date of the range e g 2007 01 02 is Jan 02 2007 AndParameters For the specified search terms this setting denotes whether the query should execute them using an AND or OR operator AttrlIndex Index number to the session attribute that is search field 1 in IBM Tealeaf cxReveal search 0 to 63 The session attributes and their index numbers are available for review in the Session Attribut
9. Side Capture Manual IBM Tealeaf CX Realilea Viewer User Manual IBM Tealeaf CX Release Notes IBM Tealeaf CX Release Upgrade Manual IBM Tealeaf CX Support Troubleshooting FAQ IBM Tealeaf CX Troubleshooting Guide IBM Tealeaf CX UI Capture j2 Guide IBM Tealeaf CX UI Capture j2 Release Notes IBM Tealeaf cxImpact IBM Tealeaf cxImpact Administration Manual IBM Tealeaf cxImpact User Manual IBM Tealeaf cxImpact Reporting Guide IBM Tealeaf cxConnect IBM Tealeaf cxConnect for Data Analysis Administration Manual IBM Tealeaf cxConnect for Voice of Customer Administration Manual IBM Tealeaf cxConnect for Web Analytics Administration Manual IBM Tealeaf cxOverstat IBM Tealeaf cxOverstat User Manual IBM Tealeaf cxReveal IBM Tealeaf cxReveal Administration Manual IBM Tealeaf cxReveal API Guide IBM Tealeaf cxReveal User Manual IBM Tealeaf cxVerify IBM Tealeaf cxVerify Administration Manual Tealeaf cx View IBM Tealeaf cxView User Manual IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile Android Logging Framework Guide IBM Tealeaf Android Logging Framework Release Notes IBM Tealeaf CX Mobile Administration Manual IBM Tealeaf CX Mobile User Manual IBM Tealeaf CX Mobile iOS Logging Framework Guide IBM Tealeaf iOS Logging Framework Release Notes IBM Tealeaf cxReveal cxReveal API Guide Notices This information was develo
10. as customer the ability to collect personal information from end users via cookies and other technologies you should seek your own legal advice about any laws applicable to such data collection including any requirements for providing notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g privacy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client or IBM on Client s behalf on website visitor s devices For more information about the use of various technologies including cookies for these purposes See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 17 18 IBM Tealeaf cxReveal cxReveal API Guide Printed in USA
11. cation Regardless of the developer s knowledge of the Tealeaf system search is undoubtedly still untouched territory In an attempt to make this API usable by developers who may not be very familiar with the Tealeaf system the input output of this API has been greatly simplified Supported Protocols SOAP 1 1 SOAP 12 HTTP GET and HTTP POST Requirements Cookie support most API functions require the API authentication cookie to be present if the client does not support cookies the cookie will not be preserved between requests The Web Service supports both REST and SOAP WSDL If you re using a language that has a web service package that supports reading from a WSDL the Tealeaf Web Service enables you to retrieve the WSDL e A WSDL is an XML doc that describes the Web Service can do Typically your web service package formulates the code API automatically for you The WSDL is available at http hostname PortalAPI cxReveal asmx WSDL API Methods The API methods this listing and further API specification are available by navigating to http hostname PortalAPI cxReveal asmx Authenticate Authenticate web service connection with a Portal username and password A null string is returned if successful otherwise the error message is returned GetPageResponse Returns the page content type and response null on error GetSearchEventsList Returns a list of canister events available for searching null on error
12. duct documentation is available at the following website https tealeaf support ibmcloud com Use the information in the following table to view the product documentation for IBM Tealeaf Table 1 Getting help To view Do this Product documentation On the IBM Tealeaf portal go to Product Documentation Help for a page on the IBM Tealeaf Portal On the IBM Tealeaf portal go to Help for This Page Help for IBM Tealeaf CX PCA On the IBM Tealeaf CX PCA web interface select Guide to access the IBM Tealeaf CX PCA Manual Available documents for IBM Tealeaf products Use the following table to view a list of available documents for all IBM Tealeaf products Table 2 Available documentation for IBM Tealeaf products IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf Customer Experience Overview Guide IBM Tealeaf CX Client Framework Data Integration Guide IBM Tealeaf CX Configuration Manual IBM Tealeaf CX Cookie Injector Manual IBM Tealeaf CX Databases Guide IBM Tealeaf CX Event Manager Manual IBM Tealeaf CX Glossary IBM Tealeaf CX Installation Manual IBM Tealeaf CX PCA Manual IBM Tealeaf CX PCA Release Notes O Copyright IBM Corp 1999 2014 13 14 Table 2 Available documentation for IBM Tealeaf products continued IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf CX Realilea Viewer Client
13. e Done SearchStatus Done DownloadComplete SearchStatus DownloadComplete if ISearchStatus Done SearchStatus DownloadComplete Thread Sleep SearchStatus NextUpdate Sleep for the time designated by the search status else break else AttemptsLeft IBM Tealeaf cxReveal cxReveal API Guide if AttemptsLeft 1 Console WriteLine The search status could not be found return false Thread Sleep 500 Wait 500 ms in case the search start was possibly delayed TLMiniSession Sessions reveal GetSearchResults SearchID 100 if Sessions null Console WriteLine Unable to download the search results return false Console WriteLine Sessions Length sessions have been downloaded TLMiniSession Session null if Sessions Length gt 0 Use the first session found Session Sessions 0 if Session null Console WriteLine No sessions were found return false Console WriteLine The first session from the search results has Session NumHits hits Console WriteLine RTV link for the first session Session ReplayLinkRTV Console WriteLine BBR link for the first session Session ReplayLinkBBR Print out which events are associated with this session if Session Events null Session Events Length 0 Console WriteLine No events are associated for this session else Console WriteLine This se
14. e session annotations in the columns of Username Timestamp and Text Similar to GetSessionReplayLink GetSessionAnnotations requires the following parameters SessionType The type of session Accepted values ACTIVE CLOSED or ALL Field The field used to identify the session Possible values TLTSID TLTUID SessionAttribute00 to SessionAttribute04 Value The value of Field for which to search MDS If set to true the value is hashed before generating the search query SessionDate The date of the session A blank string is valid SessionPreference The session to return on the chosen date Accepted values EARLIESTDT LATEST or ANY Example Code using SampleApplication TeaLeaf namespace SampleApplication class Program static void Main string args RevealAPIDemo public bool RevealAPIDemo String DateFormat yyyy MM dd HH mm ss cxRevealAPI reveal new cxRevealAPI 11 API clients must support cookies reveal CookieContainer new CookieContainer A fix for the NET webservice class ServicePointManager MaxServicePointIdleTime 0 String UserName String Password admin init String Authenticated reveal Authenticate UserName Password Verify that the Authenticate call was successful if Authenticated null Not Authenticated Chapter 2 Configuration 9 10 Console WriteLine Authentication failed Authenticated return false
15. es tab of the Event Manager e Param1Op The operator to apply to the field to compare it to the ParamValue Param1Value The value to which the session attribute is compared Attr2Index Index number to the session attribute that is search field 2 in IBM Tealeaf cxReveal search 0 to 63 The session attributes and their index numbers are available for review in the Session Attributes tab of the Event Manager e Param2Op The operator to apply to the field to compare it to the ParamValue Param2Value The value to which the session attribute is compared Attr3Index Index number to the session attribute that is search field 3 in IBM Tealeaf cxReveal search 0 to 63 The session attributes and their index numbers are available for review in the Session Attributes tab of the Event Manager e Param3Op The operator to apply to the field to compare it to the ParamValue Param3Value The value to which the session attribute is compared Attr4Index Index number to the session attribute that is search field 4 in IBM Tealeaf cxReveal search 0 to 63 The session attributes and their index numbers are available for review in the Session Attributes tab of the Event Manager Chapter 2 Configuration 7 8 e Param4Op The operator to apply to the field to compare it to the ParamValue Param4Value The value to which the session attribute is compared Attr5Index Index number to the session attribute that is search field
16. n exchanged should contact IBM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products All statements regarding IBM s future direction or inten
17. onal call to VerifyAuthentication If VerifyAuthentication fails all other API methods will fail as well Once authentication has been verified all other API methods will be accessible StartSearch method The StartSearch method requires five parameters ActiveQuery ArchiveQuery StartDate EndDate and SortField ActiveQuery query adhering to the Tealeaf active search syntax ArchiveQuery A query adhering to dtSearch syntax StartDate An ISO formatted string representing the earliest date time for which to return sessions date should be relate to the user s time zone as the date is converted to GMT on the server EndDate An ISO formatted string representing the latest date time for which to return sessions date should be relate to the user s time zone as the date is converted to GMT on the server SortField An integer representing the various post search sorts that can be applied to a search The list of sort fields is accessible via the GetSearchSortFields method which provides the ID and text description for each possible sort field Hit Count 0 Session Index 1 Last Use 2 To provide the best functionality availability StartSearch only initiates the search 6 Tealeaf cxReveal cxReveal API Guide StartDbSearch method IBM Tealeaf cxReveal enables the capture and insertion of session attribute information into a dedicated database which can be immediately searched by IBM Tealeaf cx
18. ped for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not grant you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 19 21 Nihonbashi Hakozakicho Chuo ku Tokyo 103 8510 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONA
19. se the links below to access specific topics in the manual Submitting A Pre Configured Search Note When NT authentication is in use on IIS7 you must disable Forms Authentication HTTP 302 Login Redirect on IIS Authentication for the Portal site See Authentication in the IBM Tealeaf cxImpact Administration Manual Session Search Session search queries are passed to Search Server for execution against the appropriate canisters to retrieve sessions For more information on the Portal based version of session search see Searching Session Data in the IBM Tealeaf cxImpact User Manual Overview All parameters must be URL encoded All arguments are optional but nothing will happen if you don t provide either an active query or an archive query Providing both will perform an All Sessions search using both Argument Value activequery The active search query to perform There is no validation and it is sent directly to search server as a query archivequery The archive search query to perform datespan The numeric constant representing the dates to search on Accepted values 0 All 1 Only Today 2 Only Yesterday 3 Last 2 Days 4 Last 7 Days e 5 Last 14 Days 6 Last 28 Days e 7 Last 6 Hours 8 Last 12 Hours 9 Last 24 Hours 10 last hour 11 Latest 5 minutes 12 Latest Hour O Copyright IBM Corp 1999 2014 1 e 1 Use Specified Dates and Times startdate If datespan is set
20. ssion had the following events foreach TLMiniEventDefn Event in Session Events Console WriteLine tEventDesc Event Description Image URL Event ImageURL TLMiniPage Pages reveal GetSessionPagesList SearchID Session SessionListIndex if Pages null Console WriteLine Unable to download the pages list for this session return false Console WriteLine The first session from the search results has Pages Length pages TLMiniPage Page null if Pages Length gt 0 Page Pages 0 if Page null Chapter 2 Configuration 11 12 Console WriteLine There was a problem accessing the first page of this session return false Console WriteLine Page URL w o Params Page Url Console WriteLine Page URL w Params Page UrlFull TLPageResponse Response reveal GetPageResponse SearchID Session SessionListIndex Page HitNumber if Response null Console WriteLine Unable to download the response for this page hit return false Console WriteLine The response for the first page of this session was Response Response null 0 Response Response Length characters long return true IBM Tealeaf cxReveal cxReveal API Guide Chapter 3 IBM Tealeaf documentation and help IBM Tealeaf provides documentation and help for users developers and administrators Viewing product documentation All IBM Tealeaf pro
21. stop 0 No Limit 1000 5000 10000 20000 opX 1 None Note If you have fewer than five specified search field arguments the operator for the non specified parameters should be set to none Chapter 1 cxReveal API Guide 3 4 sort 2 Equals 3 Not Equals 4 Like 5 Not Like Active and All Sessions searches 0 Num Hits 1 Session Index 2 Last Use Time Completed searches 0 Session score 1 Application Errors 2 Client Errors 3 Server Errors 4 Time Errors 5 Size Errors 6 Event Type 7 not used 8 IP Address 9 Num Hits 10 Num Requests 12 Num Responses 13 Random 14 Session Index 15 Text Pages 16 UsrSts0 17 UsrSts1 18 First Use Time 19 Last Use Time 20 Canister Date IBM Tealeaf cxReveal cxReveal API Guide Chapter 2 Configuration When the Tealeaf Portal Application is installed into IIS all necessary files to enable the Web Services API are installed To verify installation navigate to the following URL http portalmachine PortalAPI cxReveal asmx If you receive a valid page the API is installed and available If not you must create a PortalAPI virtual directory that maps to TeaLeaf install directory VPortalWebServiceV Note It is the customer s responsibility to implement the Web Service logic Overview Purpose This API is intended to allow developers to integrate Tealeaf session search replay into a custom appli
22. t are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample IBM Tealeaf cxReveal cxReveal API Guide programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks or registered trademarks of International Business Machines Corp registered in many jurisdictions worldwide
23. to 1 this is the ISO format date for the beginning date of the range e g 2007 01 02 is Jan 02 2007 enddate If datespan is set to 1 this is the ISO format date for the end date of the range e g 2007 01 02 is Jan 02 2007 starttime If datespan is set to 1 this is the 6 digit 24 hour time for the beginning of the range in HHMMss format e g 003015 is 00 30 15 or 12 30 15 AM endtime If datespan is set to 1 this is the 6 digit 24 hour time for the end of the range in HHMMss format e g 233059 is 23 30 59 or 11 30 59 PM scope The scope of the search Does not really apply since the query is already built if scope is set to 2 for an archive search it will be and on same page for the query How the results will be sorted timeout The maximum allotted time for an archive search in seconds The search will be stopped once this amount of time has elapsed but more time may be required to collate the sessions found autostop Specifies the limit at which an archive search will be stopped When X matching sessions are found the search is stopped Examples All parameters must be URL encoded Since this mode goes directly to the search results there is no way for a user to modify a search performed in this way Example Search all text for tealeaf URL SessionSearch aspx activequery 28request contains tealeafZ29 OR _ 28response_contains_tealeaf 29 amp archi vequery 28tealeaf 29 Active query request contains
24. xt GetSearchStatus call GetSearchResults method GetSearchResults should only be called once GetSearchStatus for a search has returned that both Done and DownloadComplete are true Aside from the standard session meta data TLMiniSession has extra fields that are worth discussing IsActiveSession If the session still lives in the STC Short Term Canister this field will be set If a CSR is looking for the session for a customer who just experienced a problem it is likely that the session is still be in the STC ReplayLinkBBR A URL pointing to the Portal that will cause BBR Browser Based Replay to load this session ReplayLinkRTV A URL that will if it is installed open the current session in RTV IBM Tealeaf CX RealiTea Viewer IBM Tealeaf cxReveal cxReveal API Guide SessionListIndex This value is used when calling session specific methods and should not be displayed GetSessionPagesList method GetSessionPagesList will return a list of TL MiniPage entries for every page not every hit in the session Each TLMiniPage entry contains all the hit metadata as well as the Iamie Env AppData UrlField Cookies TimeStamp AppEvents Ref RspHeaders and RawRequest sections of the hit e For a given page in the pages list returned by GetSessionPagesList GetPageResponse can be called to return the HTTP Response for that hit page GetSessionAnnotations method The GetSession Annotations method returns list of th
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