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1. Confirm the installation and click Next 5 Make sure the installation completes To see the changes close all of your programs and then restart Windows Please Note e When running a Virtual Machine make sure that the required USB s for Tarantula are defaulted to the Virtual Machine Make sure to add the Prolific USB Serial COMM Port and the HID Dongle at the top bottom of the Virtual Machine s window Once added try running Tarantula again INS I ooo ad Hardware Options Device Summary a 2 8 GB g D a supp ort f for USB 2 0 devices L Processors 2 AONANE Hard Disk SCSI 40 GB _ Show all USB input devices CD DVD IDE Auto detect Share Bluetooth devices with the virtual machine f Floppy Auto detect Network Adapter NAT mes USB Controller Present HO Sound Card Auto detect re Printer Present E Display Auto detect e fTarantula s window is cut off you need to resize the text on your screen 4 3 Tarantula Hardware Driver Installation Tarantula Hardware Driver Installation e Plug the Tarantula USB cable into a USB port on your computer e Push the power button on the front of the Tarantula hardware unit e When Windows detects the hardware and asks for the driver location point it to the following folder C Program Files eDEC Tarantula driver Tarantula 4 4 Spreadtrum Driver Installation USB to Serial Driver Spreadtrum Driver Installation Install the USB to Serial driver by run2. 6 1416 2012 10 41 26 1416 2012 10 41 30 1416 2012 10 41 36 1416 2012 10 41 36 1416 2012 10 41 38 Bootloader selection P_SMTK v amp eDEC Tarantula asdf 1 16 2012 10 14 09 AM bd BB Review Report Message Scan successful 4 Press Extractito begin data extraction process Phone Info Chip Type MT6225 Hardware version test successful Phone type P_SMTK Identifying phone chipset with COM Detection initiated Yeo 6 Gnd null Short pins not detected Analyzing Rx and Tx Identifying MT MT6225 RX 6 TX 5 Phone chipset identified successtully Pin definition complete Please go to next step Physical Extract Logical Extract 0 Automatic 1 Universal Bootloade 2 MTK 3 1004 Version 1 01 29 Build Date p1 16 2 D 6235 e f extraction stops during the bin file extraction please try the following Remove the RJ 45 power cable from the phone and Tarantula hardware Find the serial power cable and connect it between the Tarantula hardware and the data cable Connect the power clamps on this cable to the power terminals on the phone 1 If the phone was identified as a Spreadtrum phone try reinstalling the Spreadtrum driver see below Retry the extraction 13 14 e Ifa phone with a Spreadtrum chip is detected Windows may ask to install a driver during the Extraction process Follow these steps 1 Select Yes this time only
3. Attention Check http www edecdigitalforensics com support support documentation to ensure you have the latest user manual TARANTULA Chinese Cell Phone Analysis Tool Software Version 1 1 User Manual Version 1 14 2012 User Manual eDEC Digital Forensics Sales Inquiries Support Inquiries sales edecdigitalforensics com support edecdigitalforensics com www edecdigitalforensics com http support edecdigitalforensics com Tel 1 805 962 3080 Tel 1 805 962 3080 Fax 1 805 962 3086 Table of Contents 1 License and Support essessscessecesescecescescecesoesesoecoscesoscessecesceseeoeceecesceceseeoesoscescecoscesoeosscesesceseececescessecesceeeeoe 2 ki License Period and Updates sceninio rar T EE E aetna esas 2 LLUD POT ROS OUN O ur E E E E E S E E E R O R 2 ITV CEO CUI CHION EAE A A E AE A EAT A T A A E T T STT E A TS 3 21 Tarantula OV CLV IO W soiressnpars r nern EEE rE EE E E seouaandsenaceenuoeaepeascaeer 3 REGUN EM GIN CS n E E E 3 Software SetUp ssssesesssssssoeoecssssoscesesseseoscssssosceoscssososossssseososessosoecsossssoscesssssoeossesosososssessosoecesesseoscssssosoeeee 4 4 A Sonwa DOW OAC seniii a a E E ananeunebvabuatesansevernon 4 4 2 Software ISTO sess qcanetannsresestouneaaunsisaacorsientteasniseducneapeounlarnnsunaes renintoensenanendh inn veadae senunsoenneseeosdoneucicaneeannnsteuatoonseeneessonsigearees 4 4 3 Tarantula Hardware Driver Installation ccccsscccsssscccesseccceescccsee
4. Extracted Extracted File Information SMS Contacts Extraction Method E Call Log Physical Extraction Logical Extraction Version 1 01 29 Build Date 01 16 2012 Binary File Import Export e bin files may be imported for decoding by clicking the Import Bin File To properly decode an imported bin file select the correct chip type under the Edit Case window If the chip type is unknown select and test each chip type in the drop down then click Decode under the Review tab e Previously extracted bin files may be exported by clicking the Export Bin File and choosing a location to save the file J Exported binary files will also include a Text file with a timestamp and hash which can be used for auditing purposes Case File Import Export e Cases can be imported and exported by clicking on Import Case and Export Case Tarantula uses a tcdf extension when importing and exporting cases Cases can be exported and will include xml data J When a case with the same Organization name is imported the imported case will say Copy next to Organization name Please Note Importing an external bin file will overwrite any previously extracted bin file Create a new case to avoid overwriting data 18 7 Warranty 7 1 Tarantula Hardware If within one 1 year from the date of purchase the product fails due to a defect in material or workmanship eDEC Digital Forensics will repair if possible or replace it free of char
5. Tarantulaidriveri Tarantula File and Folder Tasks gt Make a new folder Publish this folder to the Web bad Share this folder After successful installation your system may need to be restarted Please Note Depending on the software version you have Tarantula may require a hardware firmware upgrade which will happen automatically during this connection process Please do not power off the unit during the firmware upgrade 11 6 2 2 Scan the Phone Press Scan to initiate a scan of the phone eDEC Tarantula asdf 1 16 2012 10 14 09 AM hast Imei ES Extract Review Report Data Extraction Message Connection successful Please make sure tell phone power and data cables are correctly connected to Tarantula hardware then press Scan to begin cell phone scan process Examination Log Phone Info 16 2012 10 22 56 Connecting 1416 2012 10 22 56 Connected to port COM 1416 2012 10 22 56 Testing hardware version 1416 2012 10 22 57 Hardware version test successful reset Em Auta ja Y Version 1 01 29 Build Date 01 16 2012 e If you know the chip type of the phone you can click on the drop down shown below and select the matching chip If not select Auto eDEC Tarantula asdf 1 16 2012 10 14 09 AM Review Report Message Connection sucessful Please make sure tell phone power and data s cables are correctl
6. ased on Chinese chipsets It employs low level data extraction for acquisition of cell phone flash memory providing the user with a complete binary dump file that is automatically decoded into human readable format It also employs logical acquisition of certain types of devices Tarantula is a combination of hardware and software which together support examination of the majority of Chinese phones on the market Tarantula supports a wide range of devices based on Chinese chipsets but it is most useful for examination of white box phones or clone phones These phones are designed and manufactured in China and have numerous features for 1 3 to 1 5 the price of top international brand phones Although white box phones represent roughly 30 of the worldwide cell phone market they are difficult to examine due to their lack of hardware and software consistency Tarantula excels in supporting these devices The Tarantula Kit Includes Tarantula Hardware Box AC power adaptor for hardware box USB data cable 29 Data cables Phone power cable RJ45 Phone power cable Serial Software security dongle Cell phone battery charger with AC power adaptor 3 eDEC Black Hole Faraday Bags Standard size window Quickstart guide Carrying case 3 Requirements System Requirements 1 Ghz 32 bit x86 processor 512 MB of system memory 1 USB interface 1 USB interface preferably on board Operat
7. e A E E E Ne Tey eee ere ee 18 1 License and Support 1 1 License Period and Updates License Period Tarantula typically ships with a 1 year license that includes the following e Software updates available on our website at least every quarter e New cables shipped to customer upon release e Bug fix updates available on our website on a regular basis e Customer support via email or phone see section 1 2 below Updates Tarantula software and hardware will continue to function after the license period ends but updates will be discontinued until a license update is purchased License updates are typically sold anually If you require a different license period please contact sales edecdigitalforensics com Updates generally include e Extraction support updates for new devices e Decoding support updates e Added features 1 2 Support Resources For the most effective support please initiate a support ticket online via our support site or by sending an email to support edecdigitalforensics com sending an email to this address will automatically generate a support ticket We try to respond to all support inquiries within 24 hours or less Online Support Ticket System http support edecdigitalforensics com Email Support support edecdigitalforensics com Phone Support 1 805 962 3080 2 Introduction 2 1 Tarantula Overview Tarantula is the first forensic tool that supports extraction and analysis of cell phones b
8. e by mailing postage prepaid to the authorized service facility provided Warranty does not cover the cost of postage to send the product in for service Purchaser is responsible for safely sending the product to repair facility Please be sure to wrap the product securely when mailing to avoid shipping damage A valid copy of original invoice and Return Merchandise Authorization or RMA are required for all warranty services Please contact support edecdigitalforensics com in order to obtain an RMA
9. ee section 5 2 6 2 1 Initiate Connection with the Tarantula Hardware e Press Connect to initiate a connection with the Tarantula hardware If the connection is successful please go to step 6 2 2 B eDEC Tarantula asdf 1 16 2012 10 14 09 AM me ea a Case Extract Review Report Data Extraction Connect hardware and phone then push Connect to validate the hardware connection B E lt lt Examination Log Phone Info ic Version 1 01 29 Build Date 01 16 2012 e Ifthe connection is unsuccessful like the screenshot below please try the following bo B Extract Review Report Data Extraction Connect hardware and phone then push Connectto validate the hardware connection Error Connection failed Please make sure hardware is connected to your computer and powered on then press Connect again Examination Log Phone Info 16 2012 13 59 45 Connecting 1416 2012 13 59 45 Failed to connect to Tarantula hardware Reset PIM Connect version 1 01 30 Build Date 01 16 2012 10 1 Make sure Tarantula is connected correctly and turned on and push Connect again 2 Ifthe connection is still unsuccessful try reinstalling the Tarantula hardware driver by clicking the file in C Program Files eDEC Tarantula driver Tarantula and shown in the picture below Tarantula Fle gdt Yew Favorites Tools Help O B Puh f gt Fos F Address 3 C Program FiesteDEC
10. eeseeeeessescesseeeeeseaeceeseeeesaueeeeseascesseseeseueesauecessaesessaages 5 1A Spread tr uin DIVER netalan sce eouiccsus ou ve enitanewenetuiee tatiedadeenneaundene eine cadioanenenebaanesabeueernssenceewresdoens 5 Hardware Setup re cise co sat tees wa acec ose ee csc ce sens nnan EDn ern NNS EENE N EEEa 5 5 1 Tarantula Hardware S tup cccccccccccssscccsssscccseeeceseeeeeeseeeeeeeeeeeseeeeeeeeeeeseeeeeeseeeeeeeeeeesseeeseaeeessaeseessasseesaaseesauaeeseasessaaeeesaes 5 5 2 Connection to Suspect Cell PRONE cccccccccssscccceeecceeneceeeeeecesseeeeeseneeseeeeeeseeeeeeeeeeeseaeeeseuseeseeeeeeeeueeeseaecesaueeeseaesessaaeeesees 6 Performine ANG EXAMINATION ceccicscstecccccnSeasnnacscnecadeciebenatesccedatelvncseasencwerstec tacoaaschuevaveuwesanessseeaueesaceusacaueearceets 8 CG SS OM che E os denen ie ewes sears re se a E E E ied laranesaueatarert 8 CADAT E TIn E E ae bated oo oa nce ate E E S 9 6 2 1 Initiate Connection with the Tarantula Hardware cccscccccssscceseccccsnsceceeesccseaeeeeeueceseeeecesaueceeseuseesaaecessaeseesaaseesees 9 B27 CaN NE PRONE caen A A E a E E E 11 OAOE CD I eener T TT E O r T 12 6 3 RO VIO WW AID ae ancractongachoaiacceoneeacacaronabneasanonpaneedeonaasanesennaencenennn gence EE EES SI EAA EREE AEREE TET 15 E Rn 1 ae E E E TEE AEE T E E E T E E E E E E TT 16 CI E E E E E T E T dane ence cane aeeneuads anee 17 W N oaa sense banesesteaosesveusasoenvenseeaneewaccanewanceerentsscnsseeeece 18 FEF a Ha
11. el After successful extraction move on to the Review tab Found New Hardware Wizard This wizard helps you matal softas for USB Device Uf pour hardware came with an installation CD lt gt o floppy disk insert it now Whe do you want the wazad to do C Instal the software aomaacal Recommended instal from a Vet of specie location Advanced Click Next to continue Bach L Newt Cangal n Hardware Installation The software you are installing for this hardware SC USB2Serial has not passed Windows Logo testing to verify its compatibility with Windows lt P Tell me why this testing is imocrtant Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOP Installation 15 Please Note e When extracting a Soreadtrum phone on VMware for the first time the extraction may fail as shown below Make sure that all USB devices are defaulted to VMware and that the Spreadtrum driver is installed Restart Tarantula The Soreadtrum USB device name is SCI USB2Serial eDEC Tarantula EDEC 50 MMS 1 16 2012 6 10 47 PM M Mobile Belles File Edt Help i oc BS Case Extract Review Report Data Extraction Message Ha
12. form an extraction 6 2 3 Extract Data Choose Physical Extract or Logical Extract to begin the extraction The scan and extraction processes require user interaction with the phone at specific times Press the power button on the phone at the right times by carefully following the on screen prompts Tip If the phone s chip type is a Spreadtrum you do not need to hold the power button during the scan and extraction process If it is a Mediatek chip you must hold the power button down in the beginning of the extraction until the bootloader is download is complete then you may let go of the power button Information extracted physically and logically will be displayed in the Phone Info box on the right side of the Extract tab If a successful extraction cannot initiate please try the following 1 Make sure to follow the on screen prompts to understand when to push the power button Pushing the power button early or late can cause unsuccessful extractions 2 Retry the extraction e When extraction initiates a bootloader will be downloaded to the phone and extraction of the bin binary file will begin If the bootloader is known you may select a specific one ie Edt Hep Extract Examination Log erora oIa tee 1416 2012 10 31 32 141612012 10 41 38 ee Y ed wwii Testing hardware version 141612012 10 31 33 141642012 10 41 26 1416 2012 10 41 26 1416 2012 10 41 26 1416 2012 10 41 26 1416 2012 10 41 2
13. ftware Version D500 U4 L7 3 03 T4 Hardware Wersion D500_V2 0 Audio Version Melody 0 0 UserCode 1111 IMEI1 356953010040152 IMEI2 356953010040160 Version 1 01 29 Build Date 01 16 2012 e Ifa logical extraction took place any extracted information will populate under the information tabs e Ifa physical extraction took place the name of the extracted binary file will show in the Extracted File field e Click Decode to parse data from the bin file into the information tabs 6 4 Report Tab Click the Report tab to build a report jf eDEC Tarantula asdf 1 16 2012 10 14 09 AM b amp Case Extract Review Report Evidence Case information Device Information User added Extraction Log Phone Information Extracted Extracted File Information SMS Contacts Extraction Method F Call Log Physical Extraction Logical Extraction gt delolat Export Export HTML XML Excel Version 1 01 29 Build Date 01 16 2012 e Select which Case or Evidence items to export to a report J Report assests are saved separately in the selected folder If you would like to bundle them in a separate folder make a new one and choose to save there 17 6 5 Import and Export Click the File from the header toolbar for additional actions New Case FS i I L Import Case R t i i epor 3 Export Case Review p Import Bin File Export Bin File Evidence 4 Report Phone Information
14. ge This warranty applies only to the original purchaser and is not transferable eDEC DIGITAL FORENSICS WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO PURCHASER OR ANY OTHER PARTY FOR ANY LOSS DAMAGE INJURY OR EXPENSE OF ANY KIND OR NATURE CAUSED DIRECTLY OR INDIRECTLY BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO OPERATE PROPERLY SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES ALL IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY MODIFIED TO EXIST ONLY AS CONTAINED IN THIS LIMITED WARRANTY AND SHALL BE OF THE SAME DURATION AS THE WARRANTY PERIOD STATED ABOVE SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU The warranty does not apply to a damage caused by accident abuse in handling dropping b acts of God c units which have been subject to unauthorized repair opened taken apart or otherwise modified d units not used in accordance with directions e damages exceeding the cost of the product f depreciated or loss of charge time g the finish on any portion of the product such as surface scratches and or weathering as this is considered normal wear and tear Warranty service is availabl
15. ing System Support Windows XP Service Pack 3 Windows 7 32bit Windows 7 64bit must run VMware with Windows XP installed Software Requirements Microsoft net framework 3 5 Microsoft SQL Server CE Tarantula hardware driver USB to Serial Spreadtrum driver Power Requirements Input 100 240V 50 60Hz Output DC 9V 2000mA Environment Requirements Ambeint temperature 32 F 110 F Storage temperature 0 F 120 F Do not subject Tarantula hardware to excessive shock or vibration 4 1 Software Download Visit www edecdigitalforensics com support to download the latest version of Tarantula software To login to the eDEC Tarantula Downloads page use your hardware serial number for both the username and password The hardware serial number can be found by peeling back the bottom part of the rubber on the Tarantula hardware unit and viewing the yellow sticker 4 2 Software Installation Tarantula Software Installation 1 Run the file setup exe 2 The software will check if NET Framework is installed If it does not install in properly it will go to the Microsoft website to download After successful download restart installation i eDEC Tarantula This setup requires the NET Framework version 3 5 Please install the NET Framework and run this setup again The NET Framework can be obtained from the web Would you like to do this now 3 Keep the default installation folder click Next
16. ning this file C Program Files eDEC Tarantula driver Spreadtrum Install bat Please Note For Windows 7 Users a Windows Security window may pop up twice during the installation of the Spreadtrum Driver Select Install this driver software anyway x Windows Security zE 6 Windows can t verify the publisher of this driver software Don t install this driver software You should check your manufacturer s website for updated driver software for your device Install this driver software anyway Only install driver software obtained from your manufacturer s website or disc Unsigned software from other sources may harm your computer or steal information 5 Hardware Setup 5 1 Tarantula Hardware Setup 1 Connect the AC power adaptor to the back of the Tarantula box and plug into outlet Insert the USB cable into the Tarantula box Insert the other end into the USB port in your computer oat Insert the RJ45 power cable into the RJ45 portonthefrontofthedevice power cable into the RJ45 port on the front of the device 3 Press the power button on the front of the hardware box and make sure the power LED indicator on the top of the 4 box is lit k 5 2 Connection to Suspect Cell Phone Allow Access to Suspect Phone Power Terminals 1 Remove the back cover and battery from the suspect cell phone r Select Correct Data Cable and Connect Find the data cable that matches the data po
17. pen a new case You will see 2 categories 1 Case Information Information that relates to the examiner and the case 2 Device Information Information that relates to the phone being examined Please note that this section may be referred to as Device Information User added elsewhere in the software This is because Tarantula extracts device information during the examination that is referred to as Phone Information Extracted K eDEC Tarantula Fie Edt Help 2 Case Extract Review Report Case Information Organization Device Information Examiner ID lt Waka Exhibit ID i meng Nat s Cable Chip Organization Loga Image save Version 1 01 29 Build Date 01 16 2012 The Chip Type dropdown is used when importing external bin files and using Tarantula decoding If the chip type is unknown leave this field blank eDEC Tarantula File Edt Hepo ae b Case Extract Review Report Si Case Information Organization Device Information Examiner ID Make Exhibit ID Model Notes able Chip Organization Logo Image MTK Choose Image Choose Image Version 1 01 29 Build Date 01 16 2012 After saving the new case select Open Case to begin the Extraction process 6 2 Extract Tab At this time make sure data and power cables are connected properly to the phone and to the Tarantula hardware S
18. rdware connection successful Data extraction in progress Examination Log Phone Info 1417 2012 13 30 19 Detection initiated Chip Type Spreactrum 30 21 Yoo 10 Phone type P_Spreadtrum 30 21 Gnd 1 Short pins not detected Analyzing D and D D 9 D 8 Detection D D with 1 36 seconds 1417 2012 13 30 29 Found SPD USB device SCI USB2Serial vID_17822PID_ 4D00 1417 2012 13 30 29 BOOT Pull Down 6 17 2012 13 30 29 Phone chipset identified successfully 1417 2012 13 30 29 Detining nin configuration Ge amp WH 1 50PM Sodio Bia Os fe l vmware e Ifan Infineon phone is identified and fails during the extraction proccess you may need to press the power button several times and or undo one of the power cable clamps and reclamp it during the extraction 6 3 Review Tab Click the Review tab to view and decode extracted information eDEC Tarantula asdf 1 16 2012 10 14 09 AM 23 Case Extract Review Report di Extracted File C Program Files eDEC Tarantula 13 1162012101403 bin Decode Copy Tab Info to Clipboard Phone Info Extraction Info SMS Contacts Call Log Hex Log Chip Type MT6225 Phone type P_LSMTK Phone hardware version BA045 iPhone software version BAOO Mobile phone software version for DS00 U4 L7 V3 03 T4 Chip Capacity 16MB Baseband chip Version MT6225 E05 DSP Firmware Version 2006 06 14 DSP Patch Version 1 0 So
19. rt of the suspect phone and connect to the phone Connect the serial side of the cable to the Tarantula hardware Connect Power Cable to Suspect Phone 3 Suspect cell phones may not be powered by a battery during examination with Tarantula The supplied power cable must be used e Observe the phone battery to determine which battery terminals are used to supply power to the phone e Connect the RJ45 phone power cable clamps to the and power terminals of the phone If the battery is not available to help determine which terminals are used for power different combinations must be attempted The most common terminals used are the outer terminals 1 and 3 so try those first Tarantula automatically selects and power so the user does not need to match the red clamp with the positive terminal or the black clamp with the negative terminal e l fthe Tarantula hardware is not already powered on press the On button on the front of the unit Please Note e Because of the nearly infinite amount of hardware combinations found on the types of phones that Tarantula supports it may be difficult to match the correct data cable with the suspect phone data port Some cables may fit the same data port so observing the pin configuration in the phone port as well as the cable can help with selection of the right cable At this time please connect the Software Security Dongle to open eDEC Tarantula 6 1 Case Admin Click the New Case button to o
20. then click Next 2 Select Install from a list or specific location then click Next 3 Select Search for the best driver in these locations then search for C Program Files eDEC Tarantula driver Spreadtrum Install bat then click Next 4 A Hardware Installation window will pop up select Continue Anyway 5 Select Finish in the Found New Hardware Wizard then restart Tarantula restart Windows Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows wall search for cument and updated software by looking on your compter on the hadware wstalaten CD or on the Windows Update Web ate vith your permission f Can Windows connect to Windows Update to search fo software O Yes this ime arly Yes now and every tne conmect a device CO No not this time Cick Nest to contre Found New Hardware Wizard Please choose your search and mstallahon options Search for the best diver n these location Use the check boxes below to imt of expand the detault search whch mcludes local paths and removable media The best drver found wall be mctalled Search removable media floppy CD AGM_ v Include this location in the search C Progam Files eDEC Tarantuls dwer Sreadrunl v Browse C Dont search wil choose the driver to metal Choose this option to select the device dwe hom abel Windows does not guarantee that the driver you choose yall be the ban match for pour hardware Bact I Newt gt Canc
21. y connected ta Tarantula hardware then press Scan to begin cell phone scan process Examination Log Phone Info 16 2012 10 31 31 Connecting 1416 2012 10 31 32 Connected to port COM 16 2012 10 31 32 Testing hardware version 1416 2012 10 31 33 Hardware version test successful MTK Spreadtrum version 1 01 29 Build Date 01 beJlnfineon e The scan and extraction processes require user interaction with the phone at specific times Press the power button on the phone at the right times by carefully following the on screen prompts 12 During the scan process Tarantula attempts to determine the chip type in the phone The phone power button will need to be held until Tarantula scans successfully If a successful scan cannot be achieved perform the following operations 1 Make sure the correct power button is being pushed on the phone 2 Make sure the battery clamps are on the correct power contacts See Connect Power Cable to Suspect Phone section above 3 Try the scan again If still unsuccessful 1 Remove the serial data cable from the phone and the Tarantula hardware and connect it back in to both 2 Remove the RJ 45 power from the phone and the Tarantula unit and connect it back in to both or switch to the Serial power cable 3 Turn the Tarantula unit off and back on Restart the software 5 Try the scan again A Once a successful scan is achieved you will be alerted to move to the next step to per
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