8 - HP
Contents
1. Firmware revision CLJ 4730mfp 46 121 2 Datecode e Wrong Sequence of Pages generated for 20060214 46 121 2 Manual Duplex option in 500 sheet stapler stacker MP04 22 Windows 2000 XP Q7521A Q5691A dec en 700 sheet 3 bin mailbox MPO4 15 ete ie ed a a ee ee Q7523A Q5692A printer does not display Processing Copy 1 Embedded Jetdirect V 28 62 FF of X Copy Processor Board 1 028 2 0 e Multiple copy single page duplex jobs print Scanner Control Board CMNPSL 27 on both sides Analog Fax Accessory 2 32w e Logo rotated 180 degrees in some oe applications when using the PCL6 driver DC Controller 3D CMYK ink emulations do not work when Printing system defects and fixes selected using the Postscript driver Memory leak in spoolsv exe associated with hpcdmc32 dll file The following information may impact the installation and use of the HP Color LaserJet 4730mfp For additional information on the printer and driver features refer to the online help included with each software component e Rolled HP standard port monitor to version and the printer user guide 6 0 0 6 Port non responsive in Windows 98 Installer fix list e Several Greek Thai and Polish localization Refer to the HP Color L t 4 fo print eter to the olor LaserJet 4 30mtp printer issues addressed Software Technical Reference Manual for an updated listing of known issues for the HP LaserJet printing system software The URL is provided below Enha2. Less than 10 7 seconds letter A4 One year limited warranty 699 00 model 3390 U S dollars Warranty Street price Models PN HP LaserJet 3390 All in One Q6502A e Single sheet priority slot _ e 250 sheet input tray 2 p E e 64 MB total device memory lt HP LaserJet 3392 All in One Base model plus e 250 sheet input tray 3 for a 500 sheet total input capacity e Additional 64 MB DIMM for 128 MB total device memory e 20 sheet electric stapler 1 Not available in North America ait 2 ad i lt N P p b K A HP LaserJet 3392 All in One Julie the Care Packs below are for the 3390 don t know if they are the same for the 3392 Do you know where can go to check Paper handling accessories PN 250 sheet input tray 3 Q7556A Original HP print cartridges with Smart printing technology Q5949A Q5949X Black Approximately 2 500 page Black Approximately 6 000 page Memory 64 MB 100 Pin DDR DIMM 128 MB 100 Pin DDR DIMM Q7715A Q7718A HP service and support HP Care Pack Services can be purchased along with HP products For many products post warranty HP Care Pack Services are available when your original warranty has expired For more information go to www hp com services carepack 2 Average cartridge yield 2 500 standard pages Declared yield value in accordance with ISO IEC 19752 3 Average cartridge yield 6 000 standard pag
3. For many products Specifications Description post warranty HP Care Pack Services are Print and copy speed Up to 19 ppm letter available when your original warranty has 18 ppm A4 expired For more information go to www hp com services carepack First page out printing Less than 8 seconds letter A4 First page out copying Less than 8 2 seconds letter A4 Warranty One year limited warranty Street price 399 00 3052 U S dollars 499 00 3055 U S dollars Average cartridge yield 2 000 standard pages Declared yield value in accordance with ISO IEC 19752 Introducing the HP LaserJet 3052 3055 All in One 9 Introducing the HP LaserJet 3390 3392 All in One The new HP LaserJet 3390 3392 All in One is a good choice for small workteams that need to print and copy high quality documents in little time at printing speeds of up to 22 ppm letter up to 21 ppm A4 and copying speeds of up to 19 ppm letter up to 18 ppm A4 Customers will enjoy the single sheet priority slot automatic two sided printing 50 sheet ADF flatbed scanner and 250 sheet input tray 2 The HP LaserJet 3392 AiO features a 250 sheet input tray 3 for a 500 sheet total input capacity 20 sheet electric stapler and an additional 64 MB DIMM for 128 MB total device memory Specifications Up to 22 ppm letter 21 ppm A4 UP to 19 ppm letter 18 ppm A4 Print speed Copy speed First page out Printing Less than 8 5 seconds letter A4 Copying
4. Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein
5. Pack Services are available when your original warranty has expired For more information go to www hp com services carepack Approximate page yield based on five percent coverage Actual yield depends on specific use For more information see www hp com go pageyield Introducing the HP Color LaserJet 2605 series printer Introducing the HP LaserJet 3050 All in One The compact HP LaserJet 3050 All in One offers fast laser printing in a design that fits on the desktop Our customers will enjoy the convenience of printing copying faxing and scanning jobs with one simple device The product features built in support for all popular print languages including HP PCL5e HP PCL6 and HP postscript level 3 emulation for effortless compatibility The control panel s 2 line 16 character backlit display makes the product easy to use and maintain no training required With speeds of up to 19 ppm letter 18 ppm A4 office professionals will get complete great looking documents in no time at all HP LaserJet 3050 All in One Product Part number Original HP print cartridge HP LaserJet 3050 All in One Q6504A Black print cartridge with Ultraprecise Toner Q2612A Specifications Description een 2 E Print and copy speed Up to 19 ppm letter JA belei SAREE OO Ol 18 ppm A4 en3700 external Fast Ethernet USB 2 0 J7942G First page out printing Less than 8 seconds HP service and support letter A4 HP Care Pack Service
6. S dollars Warranty Street price Models Part number HP LaserJet 9040 printer Q7697A e Two 500 sheet input trays for 1 000 sheet capacity e 64 MB memory standard expandable to 512 MB e Two empty EIO slots HP LaserJet 9040n printer Q7698A Base model plus e 100 sheet multipurpose tray for 1 100 sheet capacity e HP Jetdirect Fast Ethernet embedded print server e 128 MB total memory expandable to 512 MB HP LaserJet 9040dn printer Q7699A 9040n model plus e Automatic two sided printing unit Average cartridge yield 30 000 standard pages Declared yield value in accordance with ISO IEC 19752 Introducing the HP LaserJet 9040 series printer F T HP LaserJet 9040 printer This printer comes with an optional 8 bin mailbox equipped with a sorter collator stacker and job separator It also features an optional 3 000 sheet stacker 3 000 sheet stapler stacker or a multifunction finisher for booklets HP accessories PN 100 sheet multipurpose input tray C8568A 2 000 sheet input tray C8531A Automatic two sided printing unit C8532A 8 bin mailbox Q5693A 3 000 sheet output stacker C8084A 3 000 sheet output stacker stapler C8085A Multifunction finisher C8088B HP bt1300 Bluetooth wireless printer J6072A adapter HP Jetdirect print servers 620n Fast Ethernet EIO J7934G 625n Gb Ethernet EIO J7960G HP supplies Original HP LaserJet Smart print cartridge Average yield 30 000 standard pages C
7. paper might be slightly folded Solution 1 The spring on the manual tray paper presence sensor has come off as shown in the photo below The spring is off This causes the sensor flag to fall into the sensor path indicating that paper is loaded into the manual tray see the photo below The spring needs to be moved behind the sensor lever The sensor flag is in the sensor path Open the front cover Remove the ETB Move the sensor flag into the upright position and place the spring behind the sensor flag If the spring is missing contact HP Customer Care for repair and reference document number C00715232 HP Color LaserJet 3000 3600 3800 series printers Solution 2 The registration flap may be dislodged and unable to swing back and forth Verifications 1 Open the front cover and remove the magenta cartridge to expose the Pickup Assembly Verity if either end of the flapper is dislodged or stuck Flapper ends shown in correct position Both flapper ends are in front of the shaft 2 Remove tray 2 Reach in under tray 2 and verify if the flapper is able to move back and forth as shown below Moving the flapper under tray 2 It the flapper is dislodged or stuck contact HP Customer Care to initiate a repair 16 50 8 error You may experience a 50 8 error which indicates the fuser is not warm enough Solution If the error clears when the printer is turned off and then back on update
8. 0mfp sedeeccacietesenuccoscndcatadsasetonsuatendslesatemtes aiecnetacetansnaneldasacaneieaunienedneeden 21 Firmware and software fix lists cscs sctjcdactswasaedeseatealiceutb i eats idasnaennoctedstaseuseeandaecbineatesiess 21 Prining syslen defeds Gnid FIXES careers ven org ae sesoalnaeiuatyssiaap tier te E ET EA 23 HP Color LaserJet 9500 series printer and MFP Resolving wavy brush patterns cseeeeeees 24 Miscellaneous updates and information cccccccsssssssssscccccccsesssssssssseceeceeeeeees 25 Discontinued printer driver support for Microsoft Windows 98 ME ccccccceececeeeeeeeeeeeeaeaaans 25 Opponuniiy tor feedback esrrrrrr rrine erren E EEA 25 New product introductions Introducing the HP LaserJet 1018 printer The new HP LaserJet 1018 printer boasts a simple compact design at an extremely low price making it a convenient and affordable personal printer for our customers This printer features a 150 sheet input tray single sheet priority input slot for specialty paper and 100 sheet output bin Plain and specialty paper up to legal A4 size as well as envelopes transparencies card stock postcards and labels are supported This HP LaserJet 1018 printer speedy little printer prints up to 12 ppm letter and A4 with a fast first page out of less than The HP LaserJet 1018 printer s compact design makes it an ideal tit for any desktop shelf or secon other small convenient sp
9. 3052 3055 All in One cccccccccccccccceeeeesssseseeeeeeeeeeeeeeeeeeeeeeeeaeagaaaas 9 Introducing the HP LaserJet 3390 3392 Allin One ccccccccccccccescsteseseeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaaaaes 10 Introducing the HP Jetdirect 510x External Print Server ccccccccccececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeaaeas 1 HP LaserJet printer Up OCS acccccaccnccasaseuecesavanaqeenssasnssascedees scsevateeanoneceeeeceescmnceo atten 12 HP LaserJet 1018 1020 printer and 1022 series printer ccccccceecccccccceeeesseeeeeeeeeeesassenee sees 12 HP Care Pack Services CGN ES as sesnesic apacnsaston paceeusncus deteeeeaenrae aesnenetmass See cores pedet eee 12 Suppor VETS CV GNC 6 scicncxtneusaspscunhetsveened EnA rE NnS EER EE EE R EEOAE REENE NEREA E ERRE 12 HP LaserJet 5200 5200L series printer Service Manual available ccccccccceesseeeeeeeesan sees 12 HP Color LaserJet printer updates ssssssssssssssssccccccccccesssssssssssssssssssssceeseseees 13 HP Color Laserjet 2600n printer ic cvesucadenscuronaytanesaeestitenasedncewseaysa deneaditenseahstaseanecbeotanendemenaads 13 DC Controller firmware versions and fix lists cccccccceeceseseseeeeeeeeeeeeeeceeeeeeeeeaeasssaaeeeeeeesess 13 Formatter firmware and fix lists 2cnicnnsovzcsdssansascedanndadonteteawandeiesvacesaseeussmecsestetsawaneeuteeenedaaeies 13 Version 2 0 software fix list gicerete sucucaeec ene snenie d depe drest dinear sa roinne s E inen rE T Eierne s
10. 8543X HP Printer maintenance kit 110 V C9152A HP Printer maintenance kit 220 V C9153A Memory and storage HP high performance EIO hard disk J6073G 64 MB 100 pin DDR DIMM Q7715A 128 MB 100 pin DDR DIMM Q7718A 256 MB 100 pin DDR DIMM Q7719A 512 MB 100 Pin DDR DIMM Q7720A HP service and support HP Care Pack Services can be purchased along with HP products For many products post warranty HP Care Pack Services are available when your original warranty has expired For more information go to www hp com services carepack 5 Introducing the HP Color LaserJet 1600 printer HP has designed its most affordable color laser printer yet at only 299 U S dollars The HP Color LaserJet 1600 printer s compact design makes it a convenient personal desktop printer It prints at 8 ppm in both color and black and white An intuitive two line LCD control panel provides status information and alerts A 250 sheet universal paper tray 2 is included and an optional 250 sheet tray 3 provides plenty of paper for office printing needs Product Part number HP Color LaserJet 1600 CB373A printer Specifications Description Print speed Up to 8 ppm color and black First page out Less than 20 seconds One year limited hardware return to authorized service center warranty 299 00 U S dollars Warranty Street price aes Ls HP Color LaserJet 1600 printer HP accessories PN 250 sheet input tray 3 Q6459
11. 976 In Canada please call the HP Partner Support Centre at 1 800 668 7670 Support flyers available The following support flyers are now available on HP Tech Web Part number Region 5851 2908 EMEA non Israel 5851 2902 NA LAR 5851 2904 Asia Pacific 5851 2906 EMEA Israel HP LaserJet 5200 5200L series printer Service Manual available There is a Service Manual for the 5200 5200L series printers available on the Tech Web at the URL provided below http techwebiii cv ho com sites TechWeb Future Hilo documents Documentation Q7543 service enww pdf A hard copy of the Service Manual may be purchased from Parts Direct using part number Q7543 90934 HP LaserJet 1018 1020 printer and 1022 series printer and HP LaserJet 5200 5200L series printer 12 HP Color LaserJet printer updates HP Color LaserJet 2600n printer DC Controller firmware versions and fix lists The following issues have been resolved with the latest firmware updates for the HP Color LaserJet 2600n printer engine DC Controller Find the firmware version on the Configuration page at the end of the CPR calibration data line It will look like EV XX The DC Controller firmware should only be updated if you are experiencing one of the issues below Contact HP Customer Care for assistance 1 40 firmware EV 28 Implemented a countermeasure to rotate the D rollers for 15 seconds atter the printer has idled for 8 hours or longer thus elim
12. A HP Jetdirect print servers 620n Fast Ethernet EIO J7934G 625n Gb Ethernet EIO J7960G Original HP print cartridges with HP ColorSphere toner Black approximately 2 500 page Q6000A Cyan approximately 2 000 page Q6001A Yellow approximately 2 000 page Q6002A Magenta approximately 2 000 page Q6003A HP service and support HP Care Pack Services can be purchased along with HP products For many products post warranty HP Care Pack Services are available when your original warranty has expired For more information go to www hp com services carepack Approximate page yield based on five percent coverage Actual yield depends on specific use For more information see www hp com go pageyield Introducing the HP Color LaserJet 1600 printer Introducing the HP Color LaserJet 2605 series printer Workteams will love the new HP Color LaserJet 2605 series printer The intuitive two line 16 character display makes it easy to set up use and maintain the printer and its supplies and takes the guesswork out of cartridge replacement The HP Color LaserJet 2605dn and HP Color LaserJet 2605dtn models support effortless printer sharing with a built in print server that connects to a 10 100 Base TX Ethernet Fast Ethernet network Ottice printing is easy and versatile with two sided printing models dn and dtn an additional 250 sheet input tray standard on model dtn and built in photo memory card slots model dtn onl
13. HP LaserJet Product Update Newsletter July 2006 Issue O01 Welcome to the 1st edition of the HP LaserJet Product Update Customer Newsletter created for our most valuable HP partners and customers Our intent is to provide you with hotoff the press technical information about the HP LaserJet printers that you use and support This issue provides firmware software and hardware updates for the many new HP LaserJet products we introduced in 2005 Let us know what other information would be valuable to you Write to linewsletter hp com and tell us what you think In side s New product introductions osssssssssseoooooooeeeseessssssssssssssesoossooceeeeeeessssssssssssssseooe 3 Introducing the HP LaserJet 1018 printer ccccceccceeseeeeeeeeeeeeeeaeeseeeeeeeeeeeesesseeeeeeeeeeeeeeaaaaen ees 3 Introducing the HP LaserJet 5200 series printer cccseseeecccceceeeseeseeeeeeeeeeeeeeaaeaeeeeeeeeeeeaaaaee ees 4 Introducing the HP LaserJet 9040 series printer ccccseseeeccececeeeeeeseeeeeeeeeeeeeaseeeeeeeeeeeeessaaee ees 5 Introducing the HP Color LaserJet 1600 printer cccccceeeccccecceeeeeeeeeeeeeeeeeeeeeaseaeeeeeeeeeeeaaaaen ees 6 Introducing the HP Color LaserJet 2605 series printer cccccccccessseeeeeeceeeeeeeaseeeseeeeeeeeeeaaaen ees 7 Introducing the HP LaserJet 3050 All in Onne ccccccccccceeeeecceeeceeeeeeeeeeeeeeeeeeessaeeeeeeeeeeeeeeasaaee ees 8 Introducing the HP LaserJet
14. Q7713A 64 MB 100 Pin DDR DIMM Q7715A 128 MB 100 Pin DDR DIMM Q7718A 256 MB 100 Pin DDR DIMM Q7719A 512 MB 100 Pin DDR DIMM Q7720A HP service and support HP Care Pack Services can be purchased along with HP products For many products post warranty HP Care Pack Services are available when your original warranty has expired For more information go to www hp com services carepack Average cartridge yield 12 000 pages Declared yield value in accordance with ISO IEC 19752 Introducing the HP LaserJet 9040 series printer HP is proud to introduce our latest entry level department printer a high pertormance high volume printer that delivers A3 sized 11 by 17 paper handling The HP LaserJet 9040 series printer allows our customers to take advantage of the powertul print engine The 533 MHz processor RIP once technology and HP FastRes 1200 printing technology render print jobs at true 40 ppm engine print speed In addition to an IEEE 1284 B parallel port the HP LaserJet 9040n and 9040dn printers feature an HP Jetdirect Fast Ethernet embedded print server Two EIO slots remain available for an optional HP Jetdirect wireless print server 20 GB HP high performance EIO hard disk or HP and third party software solutions such as form check and barcode printing Specifications Print speed Up to 40 ppm letter and A4 First page out Less than 8 seconds One year nextday on site warranty 2 299 00 model 9040 U
15. a 14 HP Color LaserJet 3000 3600 3800 series printers ccccccccccessseeececeeeeesesseeeeeeeeeeeeseaeaee sees 15 TO 7 ZAR IE ON Bert csat testers EET eae torte E E seat area E rene E E E EE 15 TGSUDESHOOUMG AIGA ORIN ea wees ose se cate eet E E 15 kor MAW ORI ClOSS aea E A dover cnekeancndinanse E AA E E E EAE EEE 15 13 01 00 paper jam from iay T seriis mennenes neri i rrr r ai aain eria i 16 OO EO EE E E E A E E E E er eee ee ee eT 17 Blank display or 55 04 error areecsrsecirsntorei isr sents aespndee baie wisp S EATER EErEE EREE EE OEE 17 Calibration hangs or continual calibration ccccceccccccceeeeseseeeeeeeeeecesseeeeeeeeeeeeeessaaeeeseeeees 17 HP Public s Correct ETB par MUMBS TS reriesine ena E r EEA E 18 Inside Dark magenta band in middle of cyan page ososoneeeeeeeee oeeo eenen eneee e erene eses reer rererere 18 r Inaccurate colors after initial power on or printer is cold cccccccccccceceeeeeeeeesssaseeeeeeeeeeeees 18 cont d TY Monochrome print quality issue 59 FO error sn ssssssnnsssssssnnnsssssrrnrssssrrssrsrrrrsssrrrrresssesn 19 Tray 2 open or empty TMSSSOC Ce aaenccte ceaee shearers naecieeueeneaneeemianiectnanstenu oecaneeas een aueeeiaie 19 HP Color LaserJet 4700 series printer cccccccccccsseeececeeesseeeeceeeeeseeeeeeeesseeeeeeeeeaseeeseseesaanenes 20 New IWO cece csatndetaprs rtd EE E AEAEE EERO EE EEEE TE 20 PSC EEE E E E ss be E E E E S 20 HP Color LaserJet 473
16. bled Configuration Page shows RING BURST OFF TIME setting twice Company name in the tax header is truncated to 19 characters Fax Contirmation Page may print the phone number and user access code DC Controller rolled to version 3D e Fixed issue with tray 2 pickup motor causing 4800 Hz noise during first portion of sleep mode Copy Processor Board firmware rolled to version 1 028 2 0 e Increased home position delay timeout reducing the frequency of 30 1 8 errors Enhancements Color internal pages now print in black and white Added Embedded Kerberos Authentication Added Color Access Control print capabilities Added PC Fax functionality Improved Authentication Management and Authentication Clean Up processes Added indicator for custom color tables on the Configuration Page Copy Scale to Fit setting can now be set as default Added the ability to configure SMTP and LDAP server hostnames from HP Embedded Web Server Send to E mail e Changed the version of the PDF generated in digital sending e mail folder workflow from 1 2 to 1 4 22 Embedded Analog Fax Device Management Configuration files do Fax resolution can now be set by job not install with presets when installed through a terminal server or remote desktop connection PCL5 driver cannot load PCM font files in Windows 2000 Cluster environment Current firmware revisions included in this firmware bundle version 46 121 2
17. dard template blue hues New driver The driver for the HP Color LaserJet 4700 series printer was rolled December 12 2005 to version 60 052 262 32 Features added Color Authorization Control feature in drivers Color Authorization feature in Job Accounting A new Jump station URL for Color Printing Access Usage under Internet Services group in the Services tab A new button Print Color Usage Job Log under the Device Services group in the Services tab Support for monochrome PCL6 black HP Color LaserJet 4700 series printer HP Color LaserJet 4700 printer Defects fixed MS memory leak error in spoolsv exe caused by hocdmc32 dll SAP logo printing mirrored and upside down with PCL6 PCL5 drivers Device Management Configuration files not installing with presets when installed through a terminal server or remote desktop connection Could not load PCM file in Windows 2000 cluster Private Job PINs visible in the print job International Japan The second image page moved down when duplexing hagaki print with an image that has white space Excel logo printing upside down Wrong Sequence of Pages generated for manual duplex Driver not enabling or allowing printer mopying When mopying single page jobs with duplex enabled in driver it duplexes the copies Multiple copy single page duplex jobs print on both sides The command for setting the CMYK ink emulations are incorrect The command for set
18. e The HP Color LaserJet 2600n Toolbox and HP Embedded Web Server pages no longer become corrupted garbled text when displayed 13 Corrected the first network print job being dropped if the DHCP Address changed while the printer was running Resolved the issue where changing or setting the IP Address from the software installer for the network connection did not function Supplies Status information has improved accuracy for Pages printed with this supply and Estimated Pages Remaining e After power on the Load paper message is now displayed instead of Ready if no paper is loaded in the paper tray s Viewing the basic printer status via the HP Web Jetadmin sottware now displays correctly Resolved instability issues that may occur with mDNS settings and SLP Revision D 20051208 firmware fixes Formatter revision D implemented improved status reporting for print cartridges Firmware version Firmware date code A 20050218 B 20050307 C 20050610 D 20051208 Version 2 0 software fix list The following issues were fixed for version 2 0 software This software is available for download from the HP Web site Microsoft Windows e Resolved an issue where some applications would not print when sharing the printer via Microsoft Windows File and Print Sharing This occurred if the driver was vended from a PC acting as a print server also known as point and print Before installin
19. es Declared yield value in accordance with ISO IEC 19752 Introducing the HP LaserJet 3390 3392 All in One 10 Introducing the HP Jetdirect 510x External Print Server The new HP Jetdirect 510x External Print Server can connect up to three supported HP or non HP devices with a parallel port making it easier for customers to use what they already have HP Jetdirect 510x External Print Server With 2 MB of Flash memory our customers With such wide ranging support Windows can easily upgrade the print server with future Novell Macintosh and UNIX users can firmware updates simultaneously share the same network The HP Jetdirect 510x External Print Server devices supports all major network operating systems even mixed environments with multiple network operating systems multiprotocol switching Product Part number HP Jetdirect 510x External Print J7983G Server Specifications Description Network types Fast Ethernet Ethernet 802 3 network Connectivity 3 IEEE 1284 compliant parallel 1 RJ 45 10 100Base TX Flash memory 2 MB Warranty Three year return to HP warranty Street price 335 99 U S dollars Introducing the HP Jetdirect 510x External Print Server 11 HP LaserJet printer updates HP LaserJet 1018 1020 printer and 1022 series printer HP Care Pack Services changes To all U S and Canada commercial and consumer resellers Effective May 1 2006 HP will re classify the HP LaserJet 1020 printe
20. fect when printing in monochrome mode see the photo below Additionally a 59 FO error may show in the error log on the HP Color LaserJet 3000 3800 Configuration page or HP Embedded Web Server For the HP Color LaserJet 3600 printer view the error log in HP Easy Printer Care Example of monochrome print quality defect This particular print quality issue error code is seen only when printing in monochrome mode and can happen in the middle of a job or at the beginning any time the engine switches to mono mode It should rarely occur This detect can occur when the DC Controller starts monochrome printing with the Electro Static Transfer Belt ETB in a neutral non printing position The white strips on the HP Color LaserJet 3000 3600 3800 series printers defective pages are areas where toner does not transfer trom the OPC drum to the paper Opening and closing the door restarts the ETB position sequence and puts the ETB in the correct monochrome position for printing To ensure this specific issue will not occur again simply update the DC Controller firmware code to the most current version Contact HP Customer Care for assistance Tray 2 open or empty message You may experience an inaccurate tray 2 open tray 2 empty message on the control panel after rapidly closing tray 2 If paper is present and the tray is completely closed when this error is still present it is due to incorrect operation or sticking of t
21. g version 2 0 software version 1 0 software must be uninstalled from both the server and the client s PC HP Color LaserJet 2600n printer Milestones Professional and Milestones Viewer by KIDASA will now print text over a background Corrects collate issue in Microsoft Publisher Microsoft Excel spreadsheets created with an unsupported paper size now print correctly Setting a network password from the HP Color LaserJet Toolbox no longer causes the Networking tab to be inaccessible Corrects the issue where the HP Color LaserJet 2600n Toolbox would not correctly display some settings Resolves An error has occurred message that appears when accessing the HP Color LaserJet 2600n Toolbox Device Status screen in Microsoft Windows 98 Second Edition Greek text no longer overlaps in the Print on Both Sides Instructions pop up dialog Installs updated color tables Corrects over saturation of magenta toner Installs updated user guides Macintosh Neutral gray settings under the Color Options now function correctly when switched from Black Only to Process Black 14 HP Color LaserJet 3000 3600 3800 series printers 10 92XX error If the printer control panel displays a 10 92XX error on power up the cartridge is not engaging correctly The error may include any of the following codes e 10 92 00 Black e 10 92 01 Cyan e 10 92 02 Magenta e 10 92 03 Yellow Solution or wo
22. he lift plate when the tray is re inserted into the printer Solution When the tray is removed trom the engine the paper litting rack should be in the down position as shown in the photo below Once it reaches this position it is latched in this position allowing you to load the tray Be sure to genily re insert the tray Paper lifting rack in the down position 19 HP Color LaserJet 4700 series printer New firmware Update printer firmware from version 46 028 0 to 46 029 3 to see the following improvements Added new feature Restrict Color Use Increased job storage limits on hard disk drive from 100 to 500 or more jobs Added the character to the Calibration Information section of the Configuration Page to indicate when an alternate custom color table has been loaded onto the printer Note no matter what custom color table is loaded onto the CLJ 4700 the CL 4700 color table is the default color table used by the driver unless specitied in the driver To specify another color table click the Color tab in the driver then select the Custom Themes drop down list box and select Custom Profile from the list to use the currently loaded custom color table The Custom Profile that comes with the printer is a CL 4650 sRGB color table emulation Reduced frequency of calibrations based on environmental changes Improved color table particularly with respect to differentiation of Microsoft stan
23. inating the mottled print quality defect 1 41 firmware EV 29 e Implemented countermeasure for the 75 mm streak print quality detect e Increased the transfer bias for black at the paper trailing edge to resolve the trailing edge defects chick tracks e Fixed Color Plane Registration CPR issues due to low patch density when calibrating e Optimized temperature set points for overhead transparencies and glossy media 1 42 firmware EV 2A No customer impact This was a debug mode fix Basically all fixes in version 1 41 apply here 1 47 firmware EV 2F Fixed a repetitive defect image ghosting also known as fuser offset which typically appears along the outside edges of the printed document The defect repeats at 56 6 mm intervals HP Color LaserJet 2600n printer HP Color LaserJet 2600n printer Formatter firmware and fix lists The latest firmware is available for download from www hp com Revision A 20050218 firmware fixes None Formatter revision A was not released to final production Revision B 20050307 firmware fixes None Formatter revision B was not released to production Revision C 20050610 firmware fixes Negative density number settings are now saved correctly in the HP Color LaserJet 2600n and the HP Embedded Web Server Paper TYPE settings are now displayed correctly in the HP Color LaserJet 2600n Toolbox and HP Embedded Web Server and on the Configuration pag
24. n the power back on Did this solve the issue If not call HP Customer Care HP Color LaserJet 3000 3600 3800 series printers Calibration hangs or continual calibration You may experience a calibration message on the control panel that will not clear Troubleshooting steps 1 Print the event log for the HP Color LaserJet 3000 3800 or look at the event log on the HP Embedded Web Server EWS For the HP Color LaserJet 3600 look at the event log in HP Easy Printer Care If the log file has many 54 01 errors service is required Contact HP Customer Care and refer to document number C00642435 2 Open the front door and check if the black plastic part is on the white plastic bushing on the ETB left hand side See the photos below Correct position 3 You can simply snap this piece into place if it is not on the white bushing 17 4 If this does not solve the issue turn the printer off and then on to see if the error goes away When the product is in the ready state ensure that the printer is updated with the latest DC Controller and formatter firmware version 32 or higher for the HP Color LaserJet 3000 and 3800 or 32 7A and higher for the HP Color LaserJet 3600 Contact HP Customer Care for assistance upgrading the DC Controller firmware Correct ETB part numbers Current documentation incorrectly states the part numbers for the Simplex and Duplex Electro Static Transfer Belts ETBs for the HP Col
25. ncements Included Color Authorization Control feature to drivers and Color Authorization feature in Job Accounting Added a URL for Color Printing www hp com go cli4730mfp software The defects fix lists and enhancements are for the driver versions in the table below Access Usage under Internet Services group Operating System PCL 6 PScript in the Drivers Services tab Windows 4 26 4730 410 60 051 41 00 e Added a new button Print Color Usage Job 98 Millennium Log under the Device Services group in the Windows 60 052 262 22 60 052 262 22 Seri tab XP 2000 Server eee 2003 e Added Monochrome PCL6 black drivers for Windows XP 64 60 052 262 22 60 052 262 22 black and white printing only bit Defects fix list Some of these features require firmware version e Images logos may print upside down and 46 112 0 or newer backwards when using PCL6 PCL5c drivers e Windows 2000 and XP PCL5c driver may print PCL XL errors HP Color LaserJet 4730mfp 23 HP Color LaserJet 9500 series printer and MFP Resolving wavy brush patterns Customers have reported instances of wavy brush marks or background seen in a single color or multiple colors on the printed page The wavy brush pattern may be seen as a single primary color covering the whole page including the unprintable region or just along one edge of the printed page The issue may also be seen as a full page background haze in one color and the wavy
26. olutions Specifications Print speed Up to 35 ppm letter and A4 Tabloid A3 print speed a First page out Less than 10 seconds One year return to HP limited warranty 1439 99 model 5200 U S dollars Warranty Street price Models Part number HP LaserJet 5200 printer e 100 sheet multipurpose tray and 250 sheet input tray 2 e 250 sheet output bin e 48 MB RAM e Hi Speed USB 2 0 port e IEEE 1284 parallel port Q7543A e One open EIO slot HP LaserJet 5200tn printer Base model plus e HP Jetdirect Fast Ethernet embedded print server e 16 MB additional RAM 64 MB RAM total e 500 sheet input tray 3 HP LaserJet 5200dtn printer 5200tn plus e 80 MB additional RAM 128 MB RAM total e Automatic two sided printing unit Introducing the HP LaserJet 5200 series printer HP LaserJet 5200din printer Paper handling accessories PN 500 sheet input tray 3 Q7548A Automatic two sided printing unit Q7549A Original HP print cartridge HP LaserJet black print cartridge with Smart Q7516A printing technology Average yield 12 000 standard pages HP Jetdirect print servers 620n Fast Ethernet EIO J7934G 625n Gb Ethernet EIO J7960G 635n IPv6 IPsec EIO J7961G 175x Fast Ethernet external USB 1 1 J6035G ew2400 Fast Ethernet Wi Fi USB 2 0 J7951G en3700 external Fast Ethernet USB 2 0 J7942G Memory and storage HP high performance EIO hard disk J6073G 32 MB 100 pin DDR DIMM
27. or LaserJet 3000 3600 and 3800 products The correct part numbers are listed in the table below Part description Part number Duplex ETB Simplex ETB RM1 2752 000CN RM1 2759 000CN Dark magenta band in middle of cyan page You may on a rare occasion experience a dark magenta band in the middle of your halftone or solid fill cyan page see the photo below Example of magenta band The printer will require repair Contact HP Customer Care and refer to document number CO00642440 HP Color LaserJet 3000 3600 3800 series printers HP Color LaserJet 3600 printer Inaccurate colors after initial power on or printer is cold You may experience a print quality issue incorrect colors when the printer is first started in the morning exiting sleep mode or after being turned off for a long time Solution Calibrate the printer This should fix the issue Background information If the printer has been asleep for more than 8 hours long enough for it to request calibration coming out of sleep mode or if the printer has been turned off long enough for the fuser to be cooler than a set threshold then the printer will need to calibrate A calibration delay was designed for the HP Color LaserJet 3000 3600 3800 series printers The CLJ 3800 and CIJ 3000 have a 15 minute delay before calibration will occur 18 Monochrome print quality issue 59 FO error You may experience an odd looking print quality de
28. ot Product Part number HP LaserJet 1018 printer CB419A Specifications Description Print speed Up to 12 ppm letter and A4 First page out Less than 10 seconds Warranty One year limited warranty Street price 129 99 U S dollars Original HP print cartridge Part number HP LaserJet Black Print Cartridge with Ultraprecise Toner Q2612A Approximately 2 000 pages HP service and support HP Care Pack Services can be purchased along with HP products For many products post warranty HP Care Pack Services are available when your original warranty has expired For more information go to www hp com services carepack l Average cartridge yield 2 000 standard pages Declared yield value in accordance with ISO IEC 19752 Introducing the HP LaserJet 1018 printer 3 Introducing the HP LaserJet 5200 series printer Efficient and versatile the HP LaserJet 5200 wide tormat tabloid A3 laser printer easily manages the needs of business workteams This printer is easy to use Its control panel has a Show Me How feature allowing users to print a hard copy of self help topics such as loading paper clearing jams determining supported paper loading special media selecting two sided printing and locating additional help There are two dedicated CompactFlash slots to enable third party solutions providing more font choices barcode printing secure check printing PDF direct printing job accounting intelligent e torms and SAP ERP s
29. pattern may not be apparent See the sample below e sien __ Example of wavy brush marks HP Color LaserJet 9500 series printer and MFP 24 Solution or workaround 1 Print a Print Quality Assessment set to isolate a particular color plane magenta in the sample case above 2 Reseat the image drum matching the wavy brush pattern color 3 Check the lot code of the toner cartridge for the color s exhibiting the defect If the cartridge is not in the ranges listed in the table below replace both the toner and drum cartridges to resolve the issue Color Toner cartridge lot code Yellow Lot code 5A21XX and newer Magenta Lot code 5113XX and newer Cyan Lot code 5LO9XX and newer Background information Toner cartridges in the above table contain several countermeasures for this issue and are less likely to exhibit this print quality defect Customers printing very high or very low coverage in high volumes will tend to see the print quality issues more frequently than the general office user Toner not in the above lot code ranges will work tine for most use environments In the rare case that background brush marks or dunes continue after installing a print cartridge with a lot code listed in the table above replace the defective image drum and print cartridge then contact HP Customer Care for further assistance The lot codes were updated March 30 2006 extending the range to include additional countermeasu
30. r and 1022 series printers as HP Consumer printer products As a result HP Care Pack Services for these printer products will also change and be reclassified as consumer Services Due to changes in recent market conditions HP is reclassitying these printer products for improved market positioning HP continuously strives to ensure that all products and services are competitively positioned for our customers and partners The following HP Care Pack Services were officially discontinued as of March 1 2006 HP Care Pack PN Description H4513A E HP Installation H3110A E HP Installation with Network Setup HC126PE HP 1 Year Phone Support Only UC745E HP 2 Year One Time Replacement The following HP Care Pack Services were officially discontinued as of April 30 2006 HP Care Pack PN Description U6490A E HP 3 Year Next Day Exchange U8014PE HP 1 Year Post Warranty Next Day Exchange Beginning May 1 2006 please sell the following HP Care Pack for the HP LaserJet 1018 1020 printer and 1022 series printer with this new part number HP Care Pack PN Description UD504A E HP 3 Year Next Day Exchange The HP Consumer Support organization will notity existing registered HP LaserJet 1020 and 1022 Care Pack customers to inform them of the new phone number 1 877 439 9509 for support services It you have any questions or need additional information please call the HP Channel Support Center at 1 800 544 9
31. res Please disregard any previous lot codes documented for this issue Miscellaneous updates and information Discontinued printer driver support for Microsoft Windows 98 ME Effective fall of 2006 Hewlett Packard will no longer provide product specific drivers for the Microsoft Windows 98 ME operating system We will provide Windows 98 ME drivers for a very limited number of HP LaserJet low end printers introduced in the spring and fall of 2006 HP will discontinue Windows 98 ME drivers due to the fact that there are no Microsoft resources allocated to issue management Microsoft discontinued Windows 98 ME shipments in June 2002 and December 2003 Future HP printer support Basic support for HP products will be available through the use of prior printer or legacy printer drivers HP will provide Windows 98 ME driver detect fixes through 2006 Enhancement requests will not be accepted Opportunity for feedback Your opinion counts Let us know if this newsletter is providing the kind of updates and troubleshooting material you need Is there anything you would add or change If so please let us know Write to linewsletter hp com We re waiting to hear from you HP Color LaserJet 9500 series printer and MFP Miscellaneous updates and information 25 Microsoft Windows and Windows XP are U S registered trademarks of Microsoft Corporation Unix is a registered trademark of The Open Group Copyright 2006
32. rinting from Mac OS 10 4 with long file names HP Color LaserJet 4730mfp HP Color LaserJet 4730mfp PJL PCL tile from IDPS doesn t print Printer says it is processing the job then returns to Idle status Slow printing behavior from tray 4 The Restrict Color setting is not reset when Restore Factory Defaults is selected in the Control Panel When Enable Pin authentication for color copy is set PIN authentication screen may not be presented Pressing Reset on PIN Authentication screen returns user to Copy not Home screen The help displayed for the Cancel button is not correct Insertion point does not always match the selected number when using accelerated scrolling in the Fax menu MFP may resolve invalid network time server hostnames to bogus IP addresses Updates made to the internal color tables Color Usage Job Log does not show user and application name for stored jobs Letter originals copied from the glass print on legal when mixed media is set Screen refresh issue when changing from SecureJet to MFP user interface 21 e Password in plain text may flash on screen after walkup authentication e UI Freeze on Fax dialog after using the scroll down button with Fax Number Contirmation Enabled During Job Mode the Scan Next screen times out even though another paper size is selected within the inactivity time Multiple localization issues have been resolved e Copy calibration issue causes da
33. rk blurry copies e May see hangs when Processing Complete event is displayed during scan or copy jobs e Device may crash or hang using the application Canvas Embedded Digital Sending e Addressing check box may be turned on when MFP is rebooted or service restarted E mail FROM address may be cleared and locked after AutoStore send e In send to email if the sender s address is contigured to be locked the FROM address may not be locked right after a reboot e Polling service may not work properly e 49 4C02 error after changing WINS via EWS during Send to Folder job Digital Sending Software DSS e Switching from PIN Authentication to DSS Authentication DSS Authentication does not initially appear e Mysterious error message may appear when attaching device to DSS if authentication is configured e Loading AutoStore may produce 95 errors in event log e Authentication settings lost for AutoStore when upgrading to latest release Analog Fax e 49 6A08 modem failure compression error sending LGL fax in standard resolution HP Color LaserJet 4730mfp PC fax jobs with an e mail address of 256 characters the fax will be sent successtully The 49 4C06 error occurs when an e mail notification is sent Time stamp is in MM SS and not HH MM SS Entering dialing pretix through the MFP accepts 50 characters whereas through the HP Embedded Web Server accepts only 49 Default PC Fax value is set to Disa
34. rkaround 1 Open and close the front door 2 Reseat all the cartridges 3 Power cycle the printer HP Color LaserJet 3000 printer 4 Look to see if the cartridge lock is broken or i i in place see the photos below If broken Troubleshooting light print or if steps 1 through 3 did not resolve the Light print issues may occur with the HP Color issue contact HP Customer Care and LaserJet 3000 3600 or 3800 series printers reference document number C00642453 There may be a number of reasons for this x behavior and it can require in depth troubleshooting to resolve Try calibrating the printer to resolve the issue If after calibrating the printer you are still seeing light print please contact HP Customer Care for further troubleshooting assistance Refer to document number C00642425 Tray 1 won t close Atter repairing one of the HP Color LaserJet 3000 3600 3800 series printers tray 1 may not close properly To resolve this problem check the location of the tray 1 inner tray connection Place the tabs in the second hole not the first hole as in the photo below Correct hole Incorrect hole This cartridge locking tab is broken Location of the correct inner tray connection HP Color LaserJet 3000 3600 3800 series printers 15 13 01 00 paper jam from tray 1 When printing from tray 2 the printer is showing a 13 01 00 jam in tray 1 You may also notice a no pick from tray 2 and the leading edge of the
35. s can be purchased First page out copying Less than 14 7 seconds along with HP products For many products letter A4 post warranty HP Care Pack Services are Warranty One year limited available when your original warranty has warranty expired For more information go to www hp com services carepack Street price 299 00 U S dollars Average cartridge yield 2 000 standard pages Declared yield value in accordance with ISO IEC 19752 Introducing the HP LaserJet 3050 All in One 8 Introducing the HP LaserJet 3052 3055 All in One Work just got a little easier for small offices with o Z the new HP LaserJet 3052 3055 All in One lt CSO k This highly affordable product comes standard with a 250 sheet input tray a 10 sheet priority feed slot a 50 sheet automatic document feeder ADF and a flatbed scanner With 64 MB RAM and a durable long lasting engine this product easily handles the volume demands of small workteams The HP LaserJet 3055 All in One features 33 6 SSS kbps faxing v 34 Super G3 with digital HP LaserJet 3052 3055 All in One storage for up to 110 pages Models Part number Original HP print cartridge HP LaserJet 3052 All in One Q6502A Black print cartridge with Ultraprecise Toner Q2612A s Piny eopy and scan approximately 2 000 pages HP LaserJet 3055 All in One Q6503A HP service and support e Print copy scan and fax HP Care Pack Services can be purchased m along with HP products
36. the DC Controller firmware Contact HP Customer Care if you need assistance and reference document number CO0730958 The HP Color LaserJet 3000 3800 DC Controller firmware can be downloaded from our website at www hp com Obtain the HP Color LaserJet 3600 files through HP Customer Care Blank display or 55 04 error You may experience a blank display and or a 55 04 message out of the box Troubleshooting steps 1 When you power on can you hear the fans turning or the engine starting up If not try another power source or plug If you still cannot hear the engine start up call for service If you can move to step 2 2 Turn off the power Press firmly on the formatter cage near the two black levers top and bottom of the formatter cage Be sure it clicks Turn the printer back on Did this solve the issue If not move to step 3 3 Turn off the power Remove the formatter cage and then slide the formatter cage back into place with the levers locking into position You should hear a click when this happens Turn the power back on Did this solve the issue Confirm that the levers did push in firmly You will know that it is in place by checking that the formatter cage is flush with the covers 4 If this did not solve the issue turn off the power Remove the formatter cage and remove then re insert the CompactFlash Slide the formatter cage back into place with the levers locking into position Tur
37. ting the CMYK ink emulations comes before the ColorSmart reset 20 HP Color LaserJet 4730mfp Firmware and software fix lists Update printer firmware with revision 46 121 2 to see improvements in the problems mentioned below As always this firmware roll will include all fixes trom previous revisions for these products Resolved issues Base MFP 49 OOFF when receiving multi line response from SMTP servers 49 4C06 when pressing Log out button in Authentication Manager Using walkup authentication Login tailed invalid user credentials pop up window may not pop up in some situations 49 4C06 with multiple presses of the Reset button using Securelet May see 49 4c02 or 49 4c06 service errors or Ul hangs crashes when background buttons are pressed quickly after failed Home screen enabled with any authenticator e g LDAP Kerberos SecurelJet 49 4C06 when performing firmware upgrade 49 4C02 using Web Jetadmin 8 0 when group configuring devices with the Authentication Manager Applet loaded if one or more of the devices does not have the applet loaded 49 4C02 while deleting speed dial entries in fax feature 49 4CO2 on reset or timeout while Authentication Method Not Found message is displayed 49 4CFO when a large 259 page PC fax job is sent followed by a few small PC fax jobs 49 5001 may encounter memory resources error with 3rd party applications loaded 49 0E00 at the printer when p
38. y Customers can select the printer model that meets their specitic needs With a 35 000 page monthly duty cycle small business teams will enjoy more productivity and less user intervention Specifications Up to 12 ppm black and white 10 ppm color 20 seconds letter and A4 Print speed First page out One year limited hardware return to authorized service center warranty 499 00 model 2605dn U S dollars Warranty Street price Part number Q7821A Models HP Color LaserJet 2605 printer not available in North America e Priority feed slot for specialty paper e 250 sheet multipurpose tray 2 HP Color LaserJet 2605dn printer Base model plus e Automatic two sided printing e Built in 10 100 Base TX Ethernet Fast Ethernet print server HP Color LaserJet 2605dtn printer 2605dn model plus e 250 sheet input tray 3 e Photo memory card slots Cer We HP Color LaserJet 2605dtn printer Paper handling PN 250 sheet input tray 3 Q6459A Original HP print cartridges with HP ColorSphere toner Black approximately 2 500 page Q6000A Cyan approximately 2 000 page Q 6001A Yellow approximately 2 000 page Q6002A Magenta approximately 2 000 page Q6003A Memory 32 MB 100 pin SRAM DIMM Q7707A 64 MB 100 pin SRAM DIMM Q7708A 128 MB 100 pin SRAM DIMM Q7709A HP Care Packs HP Care Pack Services can be purchased along with HP products For many products post warranty HP Care
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