SPC XL TROUBLESHOOTING.indd - Nielsen Kellerman Australia
Contents
1. pressing the top right button to enter the Main Menu and select Refresh Network This is due to the complex nature of the network that is set up by the SoeedCoach XL and anytime the network is intermittent or inconsistent Refresh Network usually fixes the problem Why is Reconfiguring Radio on my Coach unit s screen If there are no boats in range the Coach unit will continually look for Boat units and Recon figuring Radio will appear on the screen Either your boat units are too far away to monitor or they are not set up correctly For optimal performance mount the Coach unit on the dash of the launch Both units anten nas should be vertical The XL units work better the higher they are above the water and in line of sight If the Coach unit is on your lap or at the bottom of the launch it may have dif ficulty picking up a weak signal Check the above sections to make sure that the Boat units are set up correctly I m not getting a heart rate displayed on my XL2 4 If you are using an XL2 4 with the heart rate sensor and a Polar compatible coded or non cod ed chest belt heart rate values are displayed on your XL unit If the XL4 unit is not displaying heart rate values check 1 Ensure that you are using a POLAR or compatible chest strap transmitter 2 The heart rate sensor is attached correctly to the XL2 4 unit insert the plug and twist and the sensor is mounted in the correct location in line and2. you have determined that your unit is set up correctly and still not working properly per form a Full System Reset This function is like rebooting your computer and often times fixes unidentifiable issues Performing the Full System Reset will return ALL settings to the factory default settings and ALL memory is erased Therefore if you have adjusted your calibration number you will have to reset it If you have set the unit s name group name and private ID you will have to reset these You can also perform a soft reset from the system settings menu Otherwise you can perform a hard reset as described below The unit must be switch off to perform this reset Then press the following buttons in this order to initiate the Full System Reset 1 Hold buttons gt and a at the same time with your thumbs for 3 seconds 2 While continuing to hold gt and yl buttons press and hold button with your left index finger for 2 seconds and then release your index finger still holding gt and ile buttons 3 Then press button p by rocking your left thumb down onto this button This should turn the power on and start the Full System Reset sequence Release all the but tons After the Reset your contrast will be returned to the factory setting and all memory will be cleared If you ve performed a Full System Reset and the unit is still not working properly contact NK on info nk com au Revised Feb 2009 NIELSEN KELL
3. ERMAN 19 Bancks Cres McKELLAR ACT 2617 www nk com au email info nk com au Phone 02 6258 9380 Fax 02 6258 2546
4. SnpeedCoach Troubleshooting FAQs SoeedCoach XL The most effective way to troubleshoot the SpeedCoach unit is to narrow the variables and determine which component is at fault In order to do this you will need to trade units with a fellow rower You should use his or her unit with the same stroke mode setting and calibration number as your unit on your dock station The fellow rower should use your SpeedCoach with the same settings on his or her docking station This will allow you to determine if the control unit or the docking station is at fault Need Help Our NK Knowledge Center is available 24 7 and has answers to many common questions along with tips and tricks for using NK products please visit www nkrowing com au For email assistance with the installation or operation of your NK product write info nk com au Or call 02 6258 9380 Monday to Friday 9 to 4 PROBLEM POSSIBLE REASON POSSIBLE SOLUTION stroke rate is doubled unit is in 1 STROKE mode reset mode to 2 STR no stroke rate or speed readings unit is not in contact with mounting f push unit onto mounting bracket bracket until loud click is heard Be sure Lanyard is not interfering with the connection no speed split readings impeller is not installed install impeller no speed split readings impeller is not installed close enough mount impeller within 10 of the blue to the blue sensor sensor inaccurate speed pace reading incorrect calibration reset
5. calibration no stroke rate readings magnet is not passing close enough adjust magnet installation so that the to black sensor magnet passes within 3 4 s of one another no stroke rate timer or distance possible seat sensor failure put SPC in 0 stroke mode to bypass the seat sensor unit in STOP or MEMORY mode clear STOP www nkrowing com au My unit says 1 FULL while charging even after it s been charged for a few hours The first time a unit is charged as well as after a Full System Reset the XL battery must be taught what 100 full is The battery must be plugged in overnight to achieve a full charge and the unit will shut off when it s finished charging If your unit s battery indicator still does not display a full charge after an overnight charge try using a different charger If the new charger successfully charges the unit then the original charger is faulty and should be returned to NK Otherwise try a full system reset The unit powers on with 3 beeps but the screen is blank or black It is possible that the XL woke up from the battery change with the display contrast at a level that makes the screen unreadable Try a full system reset XL3 amp 4 only If the Boat unit seems to be working correctly and the Coach unit is not receiving data check that 1 There are boats in range the XL s range is approximately 400 meters For a list of boats that are within range of the Coach unit press th
6. e top right button and then select Boats In Range For optimal performance mount the Coach unit on the dash of the launch Both units anten nas should be vertical The XL units work better the higher they are above the water and in line of sight If the Coach unit is on your lap or at the bottom of the launch it may have dif ficulty picking up a weak signal 2 All units radios are turned ON To check press the top right button and scroll down to Radio Settings The first line is RADIO and it must be ON 3 The Coach unit set to Coach and the Boat units set to Boat 4 The group name and ID are matching in ALL Coach and Boat units 5 The Boat units are all set to different channel numbers 6 All units are charged It is preferable to charge the battery before the SpeedCoach XL s bat tery is completely flat 7 Both units have antennas and they are attached correctly When attaching the antenna finger tighten only no more than four full turns Over tightening may damage the antenna It is recommended that you leave the antenna attached whenever possible even if the radio function is turned off www nkrowing com au Some but not all of the Boat units are showing up on the Coach unit Boats are disappearing from my Coach unit When you have multiple Boats and or Coaches in a network coming in and out of range it is possible for Boats to disappear from the Boats in Range Simply refresh the network by
7. perpendicular to the stroke rate sen sor and within 1 metre of the chest belt at any time during the stroke 3 The heart rate sensor plug is not damaged 4 There is not another chest belt within 2 metres of the sensor This applies to watch style heart rate monitors with coded or un coded chest straps 5 Your chest strap is working properly Try using the chest strap with another heart rate moni tor such as a watch or using a different chest strap with your XL2 4 unit 6 The ideal location to mount the sensor is on the side of the boat in line with the stroke rate sensor and oriented perpendicular to the stroke rate sensor If the sensor is mounted in between the tracks the seat magnet can potentially cause inconsistent heart rate readings Try to mount thesensor so that the chest strap always remains within 3 feet of the sensor 3 www nkrowing com au My unit froze while trying to recall data and I can t get it to work now Code versions H1 09 and lower had a bug that sometimes resulted in the unit locking up while reviewing data This error was corrected in code version H1 10 If you experience this er ror contact NK to have the XL unit upgraded to the current code version at no cost To determine what your unit s code version is press the top right button to go to the Main Menu and scroll down to About I tried all those things and it still doesn t work Do a FULL SYSTEM RESET as described below If
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