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ShadowProtect User Guide

1. The Network View includes the following controls Control Connect Disconnect jg Add Delete Refresh Properties Import Nodes 5 Export Nodes 3 Description Connects a previously added managed remote node to the ShadowProtect user interface Disconnects a managed remote node from the ShadowProtect user interface Adds a system that has the ShadowProtect Backup Agent installed to the node list Deletes a remote node from the managed node list Refreshes the remote node list Toggles the Server Properties table on and off Imports a previously exported node list into your Network View Exports your node list into an XML file 5 Creating Backup Image Files Note For information about creating a backup image file in Recovery Environment see the StorageCraft Recovery Environment User Guide Published December 2012 StorageCraft Support Center Page 22 of 63 ShadowProtect User Guide SS STORAGECRAFT ShadowProtect User Guide ShadowProtect provides two ways to create backup image files One Time Backup The Backup Wizard guides you through creating a backup image file immediately Consider the following when creating a one time backup job e To create a one time backup job you must be a member of the Administrator group on the system where you are creating a backup e One time backup jobs do not affect scheduled backup jobs e ShadowProtect supports one time backup images from both Windows
2. Note If the backup image is encrypted you must provide the appropriate password The Explore Backup Image Wizard displays a categorized list of information about the backup image file Explore Backup Backup Image File Name Select a backup image fle to browse E ShadowProtectAppFolder Backup Images E_VOL bO0 spf Image File Properties Volume Size 232 88 GB Used space 1 16 GB Creation Time 5 12 2009 7 02 07 AM Backup type None v 232 88 GB Da NTFS 232 88 GB 4 Conditional In the Backup Image Dependencies page select the desired point in time image from the selected backup image set then click Next 5 On the Explore Options page select how you want to mount the backup image then click Next For more information about mount options see Backup Image Mount Options a To mount the backup image file as a drive letter select Assign the following drive letter then select the appropriate drive letter from the drop down list b To mount the backup image file as a mount point select Mount in the following empty NTFS folder then browse to the appropriate NTFS folder You must also specify how to name the mount point sub folder Time Date Uses the backup image s creation date and time as the sub folder name for example 7 12 2008 10 19 24 AM File Name Uses the backup image file name as the sub folder name for example E_VOL b001 Published December 2012 StorageCraft Support Center Page 35 of 63 SS
3. 2 From the Menu Bar select Tools gt Product Activation 3 In the Activation dialog box select Manual activation 4 In the Activation Key field type or copy the activation key then click Activate Deactivating ShadowProtect When retiring a system you can deactivate the ShadowProtect license to make the license available for use on another system To deactivate a ShadowProtect license 1 Start ShadowProtect For more information see Starting ShadowProtect 2 From the Menu Bar select Help gt Product Activation 3 Click Deactivate ShadowProtect displays a message stating you can no longer use this product key on this machine 4 Click OK 3 5 Uninstalling ShadowProtect Use the standard Windows application removal tool to uninstall ShadowProtect To uninstall ShadowProtect 1 In Windows select Start gt Settings gt Control Panel gt Add or Remove Programs 2 Select ShadowProtect 4 x then click Remove 3 Click Yes to complete the uninstall After uninstalling ShadowProtect you must reboot the computer for the changes to take effect 4 Understanding ShadowProtect Console ShadowProtect Console provides access to most configuration and operation controls for ShadowProtect op 3 Bodan cbs MB Decthtions S Backup Select this wizard to create a backup of the entire computer or specified volumes Restore e Backup e A S s wizard to mount and s and drec ined within a ge file You can ther 0 O res
4. Click in the Group name field then type of select the group where you want to add this system For more information about Groups see Mgmt View Modifying Remote Node Properties On the Summary page click Finish The newly installed remote nodes appear in the Management View node list Mgmt View Adding and Deleting Remote Nodes Before managing a remote node you must add it to your Management View To add a remote node 1 2 3 Start the ShadowProtect Console see Starting ShadowProtect In the Management View tab click Add In the Server Details dialog box specify the appropriate connection information for the remote node For information about remote node properties see Mamt View Modifying Remote Node Properties You can now connect to the remote node to manage ShadowProtect To delete a remote node 1 2 In the Management View tab select the remote node in the node list Click Delete Deleting a remote node does not delete ShadowProtect or any of its configurations from the remote node or remove the remote node from the Management View of any other system that might be configured to remotely manage that node Note You cannot delete the local node from the Management View Published December 2012 StorageCraft Support Center Page 43 of 63 SS sTORAGECRAFT ShadowProtect User Guide Mgmt View Modifying Remote Node Properties The properties table displays the properties of
5. Note When using VirtualBoot to boot an image of an x64 operating system make sure that your host hardware supports AMD V or VT x and that AMD V or VT x is enabled in the host machine s hardware BIOS settings Memory At least 1GB Hard Drive At least 10 GB This is dependent upon the Operating System you want to load in the VM Host OS VirtualBoot supports the same Host operating systems as VirtualBox 1 6 namely Windows XP or later Windows 2000 is not supported Guest OS VirtualBoot supports backup image files that contain backups of the following operating systems This is the OS that runs in the VM Windows 2000 Windows XP 32 and 64 bit Windows 2003 32 and 64 bit Windows Vista 32 and 64 bit Windows 2008 32 and 64 bit Windows 2008 R2 32 and 64 bit Windows 7 32 and 64 bit 10 2 Limitations This release of VirtualBoot has the following limitations Supports boot volumes up to 2TB However VirtualBoot supports data volumes non bootable of any size Does not support LBD hard disk volumes which report 4096 byte sector size to the OS However Advanced Format hard disks which have 4096 byte sectors but report 512 byte sectors to the OS are supported If the host crashes while running a VirtualBoot VM you must create a new VM using the latest Incremental backup image file created in the VM For more information see the VirtualBoot Scenarios VirtualBoot does not work in a Windows 2000 Terminal Service
6. This opens the Destinations dialog box where you can define the network share For more information see Destinations The File Name table displays the volumes with default file names selected for the backup job Double click a table row to modify the file name 5 On the Specify the Backup Schedule page specify the schedule and backup image type then click Next Name Note The selected backup schedule determines the available backup image types For more information about the backup image types see Glossary Creates Full or Differential backup images Now Creates a one time backup job that starts as soon as the Backup Wizard closes Creates Full backup images Creates a one time backup job at the specified date and time Later By default the Start Time fields display the current date and time To change the date and time settings click on an element of the date time month day year hour minute second AM PM then type or use the up down buttons to set the desired value Creates Full and Incremental backup images Creates a recurring backup job based on a weekly schedule You select the weekdays and time of day to start a Full backup Weekly Optionally you can specify a schedule for Incremental backups a Select the weekdays to create Incremental backups b Specify times of day to start and stop creating Incremental backups c Specify the Incremental backup frequency minutes between Incremental backups Creates F
7. Full and Incremental OFF Instructs ShadowProtect to delete the all files both Full backup and Incremental when removing an old image set images in the set Delete only Incremental ee ON Instructs ShadowProtect to delete only Incremental Getin Full backup images when removing an old image set backup images eae roe Instructs ShadowProtect to make room for a new eed image set by deleting the oldest image set before tarting th OFF creating the new image set that will replace it This a Feil reduces the amount of disk space needed to adhere to backup the specified retention policy For more information about the benefits of retention policies see Retention Policy Configurations 5 5 Deleting Backup Image Files You can delete backup image files using any process you normally use to delete a file in Windows However before deleting a backup image file be certain of the following e If this is a full backup image file that this file is not required for any active backup job If you delete this file and it is the start of an active backup job ShadowProtect will create a new full backup image file at the next scheduled backup and start a new Image Set All existing incremental files that depended on the deleted full image will not be accessible e If this is an incremental file that no later incremental files depend on this one If you delete a backup image file that other later point in time backup image files d
8. However it is also possible to configure a backup job to run wthout VSS or to only use VSS on set occasions Note The option to use or not use VSS is only available when configuring a Continuous Incremental backup job This table summarizes strategies for various backup issues Published December 2012 StorageCraft Support Center Page 32 of 63 SS STORAGECRAFT ShadowProtect User Guide Issue Possible Resolutions vss Some VSS writers do not fully or correctly comply with the VSS spec This may cause VSS to halt This component ee fillies oe of error will be noted in the backup job s log This may occur for example with a NAS destination for multiple systems backup files Rather than have a backup fail for lack of space configure Limi ShadowProtect to take a non VSS backup The imited f s disk space resulting non VSS incremental file typically gives a modest decrease in size compared to a full VSS backup This decrease may be useful then for multiple devices to continue to backup to a single volume A server may host multiple processor intensive applications such as may occur with Windows SBS Adding the task of executing an incremental backup every 15 minutes may result in poor Limited performance Opting for a non VSS backup could server limit the impact of each snapshot on the server resources Rather than execute non VSS backups only the recommendation is to configure the job for non VSS backups during bus
9. ShadowProtect provides robust and flexible disaster recovery by creating and managing backup image files Each backup image file represents the exact state of your system at a given point in time Yl YS Wha gt a ws BACKUP pume CI ILI a Nd This section includes the following topics e Create a Backup Image e Restore a Backup Image e Backup Image Files 2 1 Create a Backup Image Creating a ShadowProtect backup image involves two key processes Capture Snapshot of the Volume Using Microsoft VolSnap and VSS used with Windows Server 2003 Windows XP or later ShadowProtect creates a point in time snapshot of the volume you want to backup The entire process of taking a snapshot of a volume takes only seconds and does not interfere with system operation Image Snapshot Supported OS Speed Quality Comments VSS aware applications are managed to achieve best backups StorageCraft VSM Windows XP APP ae A with VSS 2003 and later Fast Best e Can use script files to manage applications that are not VSS aware to improve backups e VSS aware applications are managed automatically to achieve Microsoft best backups VolSnap with Windows MEL Slow Best e Use script files before and after the snapshot to manage non 2003 and later ies VSS VSS aware applications and improve backups e Cannot create incremental image files see Glossary Published December 2012 StorageCraft Suppor
10. server_name share_name backup_name spi Unprotected Volumes Volumes not protected by ShadowProtect User Interface UI The portions of a computer system with which a user interacts display keyboard mouse etc and the portion of a software program that accepts and responds to user interaction Virtual Private Network VPN A private data network that makes use of the public telecommunication infrastructure VPNs maintain privacy through the use of tunneling protocols encryption and other security procedures VirtualBoot The ability to create a Virtual Machine based on an existing backup image chain Once started the VM provides complete access to data applications and services provided by the original system in a state corresponding with the last Incremental image included in the VM Virtual Volume A locally referenced volume that does not physically exist on the system ShadowProtect uses virtual volumes for the benefit of protecting computer systems Volume An area of storage on a hard disk A volume is formatted by using a file system such as file allocation table FAT or NTFS and typically has a drive letter assigned to it A single hard disk can have multiple volumes and volumes can also span multiple disks VSS Aware An application designed to work with Microsoft Volume Shadow Copy Services VSS framework to ensure consistent data backup Published December 2012 StorageCraft Support Center Page 63 of 63
11. Bare Metal Recovery The complete restoration of computer data after a catastrophic failure including the operating system file system partitions volumes and data from a complete backup image Base Image File see Fu Image File Basic Disk A physical disk drive that can be accessed by MS DOS and all Windows operating systems Basic disks can contain up to four primary partitions or three primary partitions and an extended partition with multiple logical drives Cold Backup A backup taken from the Recovery Environment rather than when the computer s operating system is loaded Continuous Incrementals A backup scheduling model for ShadowProtect that lets you create a base backup file then create additional incremental backup files that include only changes that occurred since the last backup Compression A technology that reduces the size of a file Compression lets you save time bandwidth and storage space Differential Image File Backup files containing the hard drive sectors that have changed since the Base Image File was created Differential image files take about the same time to create as Base Image Files but they are smaller When restoring a drive or files and folders you must use the Base Image File with the appropriate Differential Image File to restore the computer to a specific point in time Disaster Recovery The ability to recover from the complete loss of a computer whether due to natural disaster or malicious
12. Mount utility and view its contents as if it were a regular volume In the event that you need to recover data you can recover specific files and folders from the image or you may recover the entire volume to the exact point in time that the backup image was taken ShadowProtect uses the following types of backup image files to provide a complete disaster recovery solution Backup Images Description Full A stand alone image file that represents a disk volume at a specific point in time Full backup image files do Spf not rely and does not rely on any other files An image file that contains volume changes relative to another backup image file You can create Incremental backup image files relative to Full backup images or other Incremental backup images ShadowProtect also Incremental creates an Incremental image file when an existing image file is mounted as a read write volume and Spi modified Incremental backup image files let ShadowProtect offer multiple volume backup strategies including Differential and Incremental backup options See Glossary for information about these backup strategies Published December 2012 StorageCraft Support Center Page 8 of 63 SS STORAGECRAFT ShadowProtect User Guide Image files that belong to a spanned Image Set Spanned Image Sets are made by breaking a backup image Spanned file into pieces for increased portability for example to save the image file on multiple CDs Sp_ _ The actual Spanned i
13. Recovery Environment Make sure the ShadowProtect CD lets you boot your system and gain access to both any local drives and network devices that you might need Monitor disk space usage where images are stored Make sure your backup image file storage location has sufficient disk space for new backup image files or backup jobs will fail Monitor the ShadowProtect log files Routinely examine the ShadowProtect log files The log files will provide status of backup jobs letting you know the backup jobs were completed successfully or if the backup jobs failed If the backup job failed the log files will provide details of the failure allowing you to take action to correct the situation Use password encryption to protect backup image files Since ShadowProtect backup images include all the contents of the disk drive use password encryption to help protect data security Include multiple volumes in your backup job If you have databases or applications that span volumes include all relevant volumes in the backup image ShadowProtect snapshots can operate simultaneously on multiple volumes thereby ensuring cross volume consistency Periodically save backup image files to removable storage External hard drives or optical media let you easily store backup image files at an off site location This helps ensure the availability of backup images in the case of a disaster Use the Image Conversion Tool to manage backup images You can consolidate backu
14. ShadowProtect volume list for the current system Backup Launches the Backup Wizard see Creating Backup Image Files Restore Launches the Restore Wizard see Restoring a Volume Delete Partition Deletes the selected partition Partition Set Active Sets the selected partition as the active bootable partition on the physical drive Edit Policy Opens the Partition Creation Policy Editor dialog box For more information see Changing Partition Creation Policy Refresh Volumes Info Refreshes the ShadowProtect volume list for the current system The Disk Map tab lets you access the Backup and Restore Wizards and change partition creation policies for the selected drive Additionally in the Recovery Environment you can also run Check Disk format a drive and edit the selected disk s boot ini Backup Jobs Tab The Backup Jobs tab displays scheduled backup jobs From this tab you have complete control over the ShadowProtect jobs configured for the current system Published December 2012 StorageCraft Support Center Page 19 of 63 SS STORAGECRAFT ShadowProtect User Guide Basic Properties Volume Backup 1 completed Job Status Task Details C No Label gt E Backups C_VOL b001 001 spi eo Task Status running Q View Details Remaining Time 40 minutes 49 seconds 25 04 MB s i Manual Backup Job amp Compression Standard recommended A Encryption RC4 128 bit with password validation
15. Version ris Informational The date and time you last connected to the remote node Connected Mgmt View Connecting and Disconnecting Remote Nodes To connect to a remote node 3 1 Start the ShadowProtect Console see Starting ShadowProtect 2 In the Management View tab select the remote node in the node list Click Connect You can be connected to only one node at a time If you connect to another remote node ShadowProtect automatically disconnects you from the previously connected node Note You must add a remote node in order to connect to it see Mgmt View Adding and Deleting Remote Nodes To disconnect a remote node ja In the Management View tab select the remote node in the node list Click Disconnect jp Disconnecting a remote node does not stop the ShadowProtect Backup Agent or affect any of ShadowProtect operations on the remote node 9 2 Remote Management with the Network View When open the Network View appears as a right panel in the ShadowProtect Console You can open and close the Network View by selecting Network View in the View menu see Network View Published December 2012 StorageCraft Support Center Page 44 of 63 SS sTORAGECRAFT ShadowProtect User Guide You can do the following from the Network View Mgmt View Adding and Deleting Remote Nodes Mgmt View Modifying Remote Node Properties Mgmt View Connecting and Disconnecting Remote Nodes Exporting and Impo
16. a ShadowProtect image file that spans multiple files The number following sp is the sequence of the file in the spanned image file group Point In Time Backup A backup routine that lets you restore a file folder or the entire system to a specific point in time Point in time backups are often used to roll back a computer to a point prior to a computer problem Protected Volumes Volumes that users have selected for backup by ShadowProtect RAID Redundant Array of Independent Disks A collection of disk drives that offers increased performance and fault tolerance There are a number of different RAID levels The three most commonly used are 0 1 and 5 e Level 0 striping without parity spreading out blocks of each file across multiple disks e Level 1 disk mirroring or duplexing e Level 5 block level striping with distributed parity Real Time A level of computer responsiveness that a user perceives as essentially immediate or that enables the computer to keep up with some external process such as backing up Published December 2012 StorageCraft Support Center Page 62 of 63 SS STORAGECRAFT ShadowProtect User Guide Recovery Environment See StorageCraft Recovery Environment Remote Computer Node A computer that is physically located somewhere else on a network but is accessible from a local computer Service A program routine or process that performs a specific system function to support other programs particularly
17. a name for the VM By default VirtualBoot creates a name based on the machine name Specify the amount of memory in MB that VirtualBox should allocate for use by the VM when it loads Select whether to include a network adapter in the VM Supported options include NAT PRO 1000 MT Desktop Adds a generic network adapter to the VM that uses Network Address Translation NAT No Network Adapter Excludes a network adapter from the VM 4 Optional On the Options page click Advanced to open the Advanced Options dialog box The Advanced Options dialog box provides the following options Import only one volume per hard disk drive within the virtual machine Published December 2012 Instructs VirtualBoot to include only one volume per VirtualBox XSP file By default VirtualBoot assigns four volumes per XSP file Note VirtualBoot ALWAYS places the boot volume in the Disk_0 XSP file StorageCraft Support Center Page 49 of 63 SS STORAGECRAFT ShadowProtect User Guide HULIVEL UI FEALUVALUUIIS UNS UPUUTIS IEL YUU USE LIE GLUVGUUII Yrdle perluu LU accomplish your purposes with the VM Note If the host hardware where you start the VM is sufficiently different Windows might deactivate automatically Deactivate Windows within the virtual machine Store write buffers ina Lets you specify a location to store the write buffers used when creating the VM By different directory than the default VirtualBoot stores write buffers in th
18. and Recovery Environment For more information about each of these options see Features and Components Scheduled Backup The Backup Wizard guides you through the process of creating a recurring backup job Consider the following when creating a scheduled backup job e A volume can belong to no more than one scheduled backup job that includes Incremental backups This limitation does not include one time backup images or Differential backup images as long as they do not disrupt sector tracking for the Incremental backup e If ShadowProtect is currently running a backup job or the computer is turned off and unavailable ShadowProtect skips any scheduled backup jobs during that time e ShadowProtect supports scheduled backup images only from Windows not the Recovery Environment To create a backup image file 1 Start the ShadowProtect Console see Starting ShadowProtect 2 Start the Backup Wizard then click Next There are several ways to start the Backup Wizard including o In the Wizards tab click Backup o In the Tasks menu click Backup o In the Menu Bar select Tasks gt Backup 3 On the Volumes to Back Up page select the volumes to backup then click Next ShadowProtect creates a separate backup file for each volume 4 On the Backup Name and Destination page specify the following information about the backup image file then click Next You can select either a local drive or network location to store the backup image fil
19. at a low close to the hardware level Scheduled Job A job created in the ShadowProtect interface Scheduled jobs let ShadowProtect backup events to occur automatically Spanned Image Set A Backup Image File that has been divided into multiple smaller files for easier management or storage This lets you save the Backup Image File to removable media such as a CD or DVD StorageCraft Recovery Environment A secondary boot environment or operating system that gives a user the functionality necessary to access and restore Backup Image Files on a network This environment is typically used when a drive cannot be restored from within Windows or when the computer has suffered a catastrophic failure and the entire hard drive must be restored System downtime The amount of time a server or PC is offline and inaccessible to users This is commonly known as having the system out of production System Volume The volume that stores the boot files necessary to load an operating system Typically this is the C volume Tray Icon A graphical representation of a computer program or application For example ShadowProtect uses a tray icon for the user to gain information about the program Tray icons reside in the system tray UNC Universal Naming Convention A method used to identify folders files and programs on a network computer A UNC path begins with two backslashes followed by the server name share name directory and filename For example
20. destination could not be created as requested If this happens check the path and credentials used to make sure they are accurate then re create the destination Editing Destinations To edit a backup job destination 1 Start the ShadowProtect Console see Starting ShadowProtect 2 Select the Destinations tab 3 Select the destination to edit then click Edit This open the Destination dialog box which displays the current destination configuration From this dialog box you can edit Published December 2012 StorageCraft Support Center Page 26 of 63 SS sTORAGECRAFT ShadowProtect User Guide all Destination properties except the Destination Type Network Share or Local Directory Deleting Destinations To delete a backup job destination 1 Start the ShadowProtect Console see Starting ShadowProtect 2 Select the Destinations tab 3 Select the destination to delete then click Delete Note Before deleting a Destination make sure to modify or delete any backup jobs that use the Destination or the jobs will fail For information about editing backup jobs see Backup Jobs Tab 5 4 Options When creating a backup job ShadowProtect provides the following backup image file options The Backup Wizard provides access to these options when you are creating a backup job see Creating Backup Image Files Compression Method Encryption Split Image File Backup Comment Compression Method ShadowProtect p
21. ed files from the backup image Published December 2012 StorageCraft Support Center Page 15 of 63 SS sTORAGECRAFT ShadowProtect User Guide The console is divided into three panels Navigation Panel Located on the left side of the console the Navigation panel provides access to the tasks and tools necessary to configure and operate ShadowProtect For more information see Navigation Panel Main Panel Located in the center of the console the Main panel contains tabbed views of ShadowProtect tasks and information For more information see Tabs Network Panel Located on the right side of the console the Network panel or Network View provides access to the remote management features in ShadowProtect For more information see Remote Management 4 1 Menu Bar ShadowProtect Console has a menu bar that includes the following menus Menu Description Options Access File application level Exit Close the ShadowProtect UI options Backup Launches the Backup Wizard see Create a Backup Image Restore Launches the Restore Wizard see Restoring a Volume Explore Backup Launches the Explore Backup Image Wizard see Mounting Backup Image Files Dismount Backup Image Launches the Backup Image Dismount Wizard see Dismounting Access Backup Image Files Tasks ShadowProtect Verify Image Launches the Verify Image Wizard see Verifying Backup Image Files Wizards Image Conversion Tool Launches the Image Convers
22. identifies if the file is a Full Incremental or Spanned backup image file File Type Extension Description C_Vol b001 spf Full image of the c volume C_Vol b001 d001 i000 spi or Differential image of the c volume with a dependency on the full backup image file c_Vol b001 spf C_Vol b001 d001 spi C_Vol b001 d000 i000 spi or Incremental image of the c volume with a dependency on the full backup image file c_vol b001 spf C_Vol b001 i001 spi C _Vol b001 Incremental backup image file of the c volume with a dependency on the differential backup image file d001 1001 spi C_Vol b001 d001 i000 which in turn has a dependency on c_vol b001 spi Backup image file names that include the d000 or i000 segment identifier indicate that the backup image file does not rely on any other Differential or Incremental backup image files File Dependencies By examining the name of a backup image file ShadowProtect users can identify the files on which it depends However it is not possible to determine if other backup image files are dependent on this file Because of this it is very important to use the Image Conversion Tool see Image Conversion Tool to review dependencies prior to moving modifying or deleting backup images Warning Deleting a backup image file on which other files depend renders the dependent backup image files useless You cannot browse or restore files contained by these dependent backup
23. intent Typical disaster recovery strategies include replication and backup restore Disk Device A locally accessible disk drive including locally attached USB or FireWire disk drives and network drives such as SAN NAS iSCSI SCSI USB or FireWire Driver A program that interacts with a particular device or software The driver provides a common interface to the device or software that makes it accessible to other computer systems and the user Drive Letter See Mount as Drive Letter Dynamic Disk A physical disk that provides features that basic disks do not see Basic Disk such as support for volumes spanning multiple disks Dynamic disks use a hidden database to track information about dynamic volumes on the disk and other dynamic disks in the computer Encryption A procedure that renders the contents of a file unintelligible to anyone that cannot present the appropriate decryption key Full Image File Backup files that contain a copy of all used sectors on a disk drive This image file contains all data on the computer including operating system applications and data Hard Drive An electromagnetic storage device also referred to as a disk drive hard drive or hard disk drive that stores and provides access to data on a computer Hardware Independent Restore HIR The ability to restore a system volume using ShadowProtect to dissimilar hardware HeadStart Restore HSR The ability to begin the restora
24. or Computer or NAS User Name Password Qualified User Name V Verify destination access upon dicking OK 2 Specify the settings for the new destination then click OK Destination Type Destination Name Destination Path Verify Destination Access Select the type of destination to create Local Directory The destination is on a locally connected storage device HDD USB drive etc Network Share The destination is on the network Specify the path to the a descriptive name for this destination Specify the details of the destination The information you need to provide depends on the Destination Type Local Directory Click Browse then select the local drive and folder to store backup images Network Share Click Browse then select the network location to store backup images You must also specify the network credentials that ShadowProtect should use to access the specified network location ShadowProtect Backup Service credentials Use the same stored credentials used by the ShadowProtect backup service to access your system Specific User credentials Provide the Container Domain Computer name or NAS device name Username and Password that ShadowProtect should use to access this network share Instructs ShadowProtect to verify the destination path and access credentials if necessary before creating the Destination object If the destination access verification is not successful the program alerts you that the
25. remote node Connected Network View Connecting and Disconnecting Remote Nodes To connect to a remote node 1 Start the ShadowProtect Console see Starting ShadowProtect If the Network View is not visible select Network View from the View menu 2 In the Network View select the remote node in the node list 3 Click Connect You can only be connected to a single node at a time so if you connect to another remote node ShadowProtect automatically disconnects you from the previously connected remote node amp Note You must add a remote node in order to connect to it see Network View Adding and Deleting Remote Nodes To disconnect a remote node pa In the Network View select the remote node in the node list 2 Click Disconnect j Disconnecting a remote node does not stop the ShadowProtect Backup Agent or affect any of ShadowProtect operations on the remote node Exporting and Importing Node Settings ShadowProtect lets you transfer remote node configurations from one ShadowProtect Console to another To export remote node configurations 1 Start the ShadowProtect Console see Starting ShadowProtect If the Network View is not visible select Network View from the View menu 2 In the Network View click Export nodes 3 3 Specify the name for the XML file that contains the exported remote node configurations then click Save To import remote node configurations 1 In the Network View click Imp
26. sTORAGECRAFT ShadowProtect User Guide Custom Lets you specify a custom sub folder name c Optional Deselect Mount Backup as Read Only to mount the backup image as a writeable volume If you mount the backup image file as a writeable volume you can choose to save the changes to an Incremental image file when you dismount the volume see Dismounting Backup Image Files in Windows 6 On the Wizard Summary page review the mount information then click Finish ShadowProtect mounts the backup image file then automatically launches Windows Explorer and displays the mounted volume 7 With the backup image mounted you can browse the contents of the volume as you would any Windows volume To restore individual files or folders simply copy them from the backup image file volume to your production volume Note Once mounted select Refresh Volumes Info to get an accurate view of the mounted system volumes from the Disk Map tab 6 1 Mounting Backup Image Files in Windows ShadowProtect adds two options to the Context menu the right click menu of backup image files Launches the Image File Mount Wizard to guide you through the process of mounting the selected backup image file For information about the various options in the Image File Mount Wizard see Mounting Backup Image Files starting in Step 3 You can simultaneously mount multiple backup image files but you must mount each backup image file individually with the Image File Moun
27. the Options page select the desired backup image file options then click Next The Options page lets you set both basic and advanced backup image options For more information about each of the available options see Options 8 On the Wizard Summary page review the backup job configuration then click Finish Select Execute Now to run the backup job immediately in addition to the schedule defined in the job You can monitor the progress of the backup in the Backup Jobs tab see Backup Jobs Tab 5 1 Backup Image File Storage Locations ShadowProtect lets you store backup image files on any disk device including hard drives removeable USB FireWire drives network drives and NAS Network Attached Storage devices You can also store backup images to optical media such as CDs DVDs or Blu Ray discs Note If you select a destination that does not have enough disk space to save the backup image the backup job fails ShadowProtect notes the reason for the failure in its log file and in the Backup History tab Location Advantages Disadvantages e Fast backup and restore e Inexpensive Consumes local disk space Local Hard Drive Vulnerable to loss if the drive fails e Fast backup and restore e Preserves disk space on local drives e Inexpensive e Easy off site storage Local USB FireWire Drive e More expensive than local hard drives Vulnerable to loss if the drive fails e Fast backup and restore e Must have net
28. the currently selected remote node You can edit remote node properties as long as the remote node is not connected To modify the properties of a remote node 1 Start the ShadowProtect Console see Starting ShadowProtect If the Network View is not visible select Network View from the View menu In the node list select a remote node to modify If the Server Properties pane is not visible click Properties 7 2 In the Server properties pane modify the remote node properties as needed Select a field to make it active You can also use the Tab key to move from field to field Remote Node properties include the following Server Name A remote node name used to identify it in the node list Server The IP address or machine name of the remote node To browse the network for a particular system so Address you can find the IP address click Browse Grou The group that you want to associate with the remote node You can create groups to help organize remote P nodes and make management easier Server A description of the remote node This is for your information only Description Status Informational The remote node status Connected or Disconnected Doman The domain name used to access the remote node Name User Name A user name with Administrator rights to the remote node Password The user name s associated password Agent s Informational The version of the Backup Agent installed on the remote node
29. time This reduces storage needs for the backup image files over time aoe Instructs ShadowProtect to create an MD5 Message whei ON Digest 5 checksum file when creating a backup image creating an file The checksum lets you confirm the file integrity of image file backup image files Ignore read Instructs ShadowProtect to ignore disk read errors that failures and occur during the creation of backup image files continue OFF StorageCraft does not recommend using this option backup because you might back up disk corruption that might prevent a restored volume from working properly Image The Image tab includes the following advanced options Option Default Description Enable Enables or disables using file caching when writing the write OFF backup image file When writing to a network location caching this might slow down the the backup process Enables or disables creating backup images Enable simultaneously for multiple volumes rather than concurrent task OFF creating only one backup images at a time When using P this option you should have hardware capable of execution supporting a high disk load Published December 2012 StorageCraft Support Center Page 29 of 63 SS STORAGECRAFT ShadowProtect User Guide Determines how ShadowProtect reacts to a system error that interrupts the ShadowProtect incremental tracking feature When set to Off ShadowProtect recove
30. to identify existing ShadowProtect services running on remote systems When Services successful it displays the information it gathers about agent version Automatically Push Install automatically activates the Backup agent it installs activate To use this parameter click settings at the bottom of the Push Install dialog box when Automatically installed activate installed agents is selected to specify the Username and Serial of the ShadowProtect agents license you want to use on the remote system Following a successful Backup agent install ShadowProtect automatically re boots the remote system so the Backup agent is active Reboot after To use this parameter click settings at the bottom of the Push Install dialog box when Reboot after install install is selected to specify the details of the reboot operation You can instruct the remote system to reboot at a specific date time specify a message to display before rebooting and specify a delay before the reboot occurs in seconds Conditional On the Computers Overview page select the systems where you want to install the Backup agent then click Next If you didn t specify a system name you can select the systems where you want to install the Backup agent here On the Install Overview page wait until the install finishes then click Next Optional On the Post Install Overview page specify a Group name for each system where you installed the Backup agent then click Next
31. verify Select network location or browse to a local path Oo External Drive E Backups Specify image names Base Na First Image Creation Time Last Image Creation Time Points in Time Pa C_VOL bO003 11 9 2009 10 00 38 AM 11 9 2009 5 00 13 PM Bc_vou boo2 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM lt Back Next gt Cancel amp Note To verify a backup Image Set stored on a network share you must have the proper network credentials 4 On the Backup Image Dependencies page select the point in time to verify Published December 2012 StorageCraft Support Center Page 54 of 63 SS sTORAGECRAFT Verify image Backup Image Dependencies Verify current selection or select another point in time File Name C _YOL b003 spf C_VOL b003 1001 5pi C_VOL b003 1002 spi C_ OL b003 1003 spi IC_YOL bO03 004 sp C_YOL b003 1005 spi C_V OL b003 1006 spi C_ OL 6003 1007 spi Creation Time 11 9 2009 10 00 38 AM 11 9 2009 11 00 12 AM 11 9 2009 12 00 24 PM 11 9 2009 1 00 12 PM 11 9 2009 2 00 09 11 9 2009 3 00 1 11 9 2009 4 00 12 PM 11 9 2009 5 00 13 PM ShadowProtect User Guide Image File Properties Original Partition Information Disk Information Originating Machine Information Image File Properties 149 05 GB NTFS 149 01 GB lt Back Next gt Cancel This page displays all Incremental backup image files associated with the selected Image Set Select a specific backup image file to v
32. 149 05 GB lt Back Next gt Cancel This page displays all Incremental backup image files associated with the selected Image Set Select a specific backup image file to view the following image file properties Image File Properties Volume size creation time compression password protection comment Original Partition Information Style number type bootable option starting offset and length Disk Information Disk geometry disk size and number of the first track sectors You can also view the disk layout graphically at the bottom of the screen This represents what the disk looked like at the time of backup Originating machine Operating system version the machine name MAC address and the ShadowProtect engine version used to create the image file 5 On the Restore Destination page select the partition where you want to restore the backup image then click Next Note The selected partition must have sufficient space for the selected Image Set For example you cannot restore a 4GB backup file with only 1GB of free space Right click a volume to see the following actions in the context menu Delete Volume Deletes the selected volume The deleted volume becomes unassigned space on the disk that can be repartitioned Set Active Sets the selected volume as Active bootable Only one partition per drive can be designated as Active Create an exact primary partition Available only if unpartitioned disk space exists D
33. 2009 05 51 32 service 104 3 5 0 3570 30SF SCAF 1999 27f0 522A 81C4 4 10 Nov 2009 05 51 32 service 100 backup volume C NTFS bc 10 Nov 2009 05 51 32 service sos Cannot get access to destination object 4 10 Nov 2009 05 51 32 service 101 Cannot execute job The system cannot find the path specified 0x80070003 2147942403 The Backup History tab includes the following panes Published December 2012 StorageCraft Support Center Page 21 of 63 SS sTORAGECRAFT Job History The upper pane displays a list of completed backup jobs Select a job to view job details in the Job Log Job Log The lower pane displays the log entries for the selected job This is the same information available in the Volume Backup tab see Backup Jobs Tab You can sort the backup history lists by clicking on the column headers You can also adjust the column width by dragging the column header borders Additionally the Backup History tab includes the following icons Delete All Clears the Job List Details Displays or hides the Job Log pane 4 4 Network View The Network view displays information for managing ShadowProtect on remote systems see Remote Management Select Network View from the Navigation panel to see this pane 2 3 Import nodes Export nodes 5 f Unmanaged Nodes B Woe Desstop ID bocalhost D Server 1 General Server Name Server Address Group Server Description Auth Settings Domain Name User Name Password
34. BoxSvc exe process crashes they might become corrupt and prevent the VM from restarting If this happens create a new VirtualBoot VM using as the VM source the latest Incremental backup created in the prior VM Warning To continue uninterrupted Incremental backups in a VirtualBoot VM the ShadowProtect backup job that creates the backup image files must use a ShadowProtect Destination Object of type Network Share see Destinations 2 Start a HeadStart Restore HSR on the database server s new disk subsystem For more information see the ShadowProtect ImageManager User Guide 3 Once the HSR catches up to the most current Incremental created in the VM take the VM offline and finalize the HSR installation on the new disk subsystem a quick operation then bring the database server hardware back on line amp Note Once the replacement VM is on line and continuing the Incremental backup image chain you can recover from a hardware failure in several different ways including a Restore to the original hardware once repaired a Restore to new hardware using StorageCraft Recovery Environment s Hardware Independent Restore HIR a Restore permanently to a VM environment by using HSR to restore to a VHD or VMDK virtual machine hard disk file Published December 2012 StorageCraft Support Center Page 6 of 63 SS STORAGECRAFT ShadowProtect User Guide 2 How ShadowProtect Works ShadowProtect Backup and Restore How it Works
35. Image Creation Time Points in Time Bc voL booz 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM i Bc_vow boo 11 4 2009 7 22 35 AM 11 4 2009 9 21 35 AM 2 T 30203030 _vOL b001 11 4 2009 7 22 35 AM 11 4 2009 7 22 35 AM 1 The Destinations tab includes the following panes Destinations List The upper pane displays a list of currently defined Destinations for the system To delete or edit a destination location highlight the destination location in the list and then select the operation to perform Information about backup Image Sets stored at the destination location is presented for the highlighted entry in the Destination Information Destination Usage The lower pane displays information about the backup Image Sets stored in the currently selected Destination including Base Name First Image Creation Time Last Image Creation Time and number of point in time image files in the backup Image Set Additionally the Destinations tab includes the following icons for working with Destinations Add Opens the Destination dialog box see Destinations for additional information Delete Deletes the currently selected Destination Edit Opens the Destinations dialog box so you can modify an existing Destination configuration see Editing Destinations Refresh Updates the Destination Objects List and the Destination Objects Information List Backup History Tab The Backup History tab displays log information for completed backup jobs The Backup His
36. Installer Package page browse to the ShadowProtect Installer Package that you want to use for the remote installation then click Next There must be an associated installation setup file iss with the selected installer package For more information see Creating an Install Setup Package Published December 2012 StorageCraft Support Center Page 42 of 63 RWNF SS STORAGECRAFT ShadowProtect User Guide 5 In the Choose Search Options and Proper Credentials dialog box provide the required information then click Next The name of the system where you want to install the ShadowProtect Backup agent Select either Domain name or Host name according to the type of system name you are providing then type the system name in the field System Name Note If you leave the field blank Push Install uses your current domain or workgroup to locate a list of available systems Use Active Instructs ShadowProtect to search Microsoft Active Directory for the desired system Directory To use this parameter click options at the bottom of the Push Install dialog box when Use Active Search Directory search is selected to refine the Active Directory search characteristics The authentication credentials that Push Install uses to gain access to the remote system Use Specified Credentials Note If you do not provide credentials Push Install uses your current credentials to attempt to access the remote system Discover Push Install attempts
37. Protect Console see Starting ShadowProtect If the Network View is not visible select Network View from the View menu In the node list select a remote node to modify If the Server Properties pane is not visible click Properties y In the Server properties pane modify the remote node properties as needed Select a field to make it active You can also use the Tab key to move from field to field Remote Node properties include the following Server A remote node name used to identify it in the node list Name Server The IP address or machine name of the remote node To browse the network for a particular system so Address you can find the IP address click Browse Grou The group that you want to associate with the remote node You can create groups to help organize P remote nodes and make management easier Server A description of the remote node This is for your information only Description Status Informational The remote node status Connected or Disconnected Doman The domain name used to access the remote node Name User Name A user name with Administrator rights to the remote node Published December 2012 StorageCraft Support Center Page 45 of 63 SS sTORAGECRAFT ShadowProtect User Guide Password The user name s associated password Agent Informational The version of the Backup Agent installed on the remote node Version Last Informational The date and time you last connected to the
38. SPMSP license activation is valid for 30 days As part of the call home process SPMSP licenses auto renew every 30 days unless one of the following occurs o The MSP or StorageCraft explicitly deactivates the license o The license stops calling home in which case it automatically deactivates o The StorageCraft MSP Licensing Console http msp storagecraft com lets MSPs create and manage SPMSP licenses including remotely deactivating licenses when needed 3 3 Starting ShadowProtect You can access ShadowProtect in two ways From Windows Select Start gt All Programs gt ShadowProtect gt ShadowProtect From Recovery Environment Put the ShadowProtect CD in the system s CD ROM drive then boot the system Make sure your system boot sequence is set to boot from the CD before the hard drive For more information about loading and using Recovery Environment see the_StorageCraft Recovery Environment User Guide 3 4 Activating ShadowProtect When you purchase ShadowProtect StorageCraft will provide you with both a product serial number and an Evaluation version of the purchased product This Evaluation version is the same as other Evaluation versions of StorageCraft products It provides you with 30 days of product access during which time you must activate the product with the product serial number If you do not activate the product within 30 days of installation the product times out and stops functioning You can still activ
39. SS sTORAGECRAFT ShadowProtect User Guide Table of Content Table of Content 1 ShadowProtect Overview 1 1 Features and Components 1 2 Usage Scenarios 2 How ShadowProtect Works 2 1 Create a Backup Image 2 2 Restore a Backup Image 2 3 Backup Image Files 3 Installing ShadowProtect 3 1 Requirements 3 2 License and Install Options 3 3 Starting ShadowProtect 3 4 Activating ShadowProtect 3 5 Uninstalling ShadowProtect 4 Understanding ShadowProtect Console 4 1 Menu Bar 4 2 Navigation Panel 4 3 Tabs 4 4 Network View 5 Creating Backup Image Files 5 1 Backup Image File Storage Locations 5 2 Configuring a Weekly Monthly Backup Job 5 3 Destinations 5 4 Options 5 5 Deleting Backup Image Files 5 6 Configuring a Continuous Incremental Backup Job 6 Mounting Backup Image Files 6 1 Mounting Backup Image Files in Windows 6 2 Backup Image Mount Options 6 3 Dismounting Backup Image Files 7 Restoring a Volume 8 Image Conversion Tool 9 Remote Management 9 1 Remote Management with the Management Console 9 2 Remote Management with the Network View 9 3 Using an Install Setup Package 10 Using VirtualBoot 10 1 VirtualBoot Requirements 10 2 Limitations 10 3 Creating a VM 11 Other Operations 11 1 Verifying Backup Image Files 11 2 Configuring Email Notifications 11 3 Log Files 11 4 Creating Key Files 11 5 Changing Partition Creation Policy 11 6 Creating a Recovery CD 12 Best Practices 13 Retention Policy Configurations 14 Glossary Publis
40. Z Options Exclude Free Space Open Output File w o Caching e Enable incremental recovery Execute missed scheduled backup when service starts 10 Throttle 100 The Backup Jobs tab is divided into two panes Job Controls Pane The upper Job Controls pane lets you manage backup jobs Select a backup job from the job list to manage it and view job information in the Job Information pane The Job Controls pane includes the following controls Control Description Execute p Executes the selected backup job Cancel Cancels the selected backup job This terminates a currently running job but keeps the job status as enabled the job executes at its Next Run Time Pause Toggles the selected job status between enabled and disabled A disabled job is suspended and will not run until re enabled New Launches the Backup Wizard see Create a Backup Image Delete Deletes the selected job from the Job Scheduler Edit Launches the Backup Wizard where you can edit the selected job s configuration see Create a Backup Image a Opens the Volume Backup tab in the Job Information pane so you can see details about the currently selected backup job Refresh Refreshes the volume information in the Backup Job Information pane Job Information Displayed in the lower pane the Job Information pane includes two tabs that provide information about the currently selected backup job Component Description Displa
41. activation key and manually apply it to your ShadowProtect installation To get an activation key 1 Use one of the following methods to contact StorageCraft and request an activation key Online Open a Web browser to http www storagecraft com product_activation php Email Request an activation key from StorageCraft Support support storagecraft com Phone Call StorageCraft Support see Product Support 2 Provide the information required to generate an activation key Product Serial Number Enter the serial number that you received when purchasing ShadowProtect Machine ID ShadowProtect generates the Machine ID during the installation process You can view the Machine ID in the ShadowProtect Activation dialog box select Help gt Product Activation Version The ShadowProtect version you installed You can view this by selecting Help gt About Language The product language you are using English Japanese French or German 3 When you receive the activation key continue with To activate ShadowProtect manually Depending on the method used to request the activation key StorageCraft will deliver it to you either in a Web form or via an Email where you can copy and paste it into your ShadowProtect installation To activate ShadowProtect manually Published December 2012 StorageCraft Support Center Page 14 of 63 3 STORAGECRAFT ShadowProtect User Guide 1 Start ShadowProtect For more information see Starting ShadowProtect
42. ad write capable so users can update existing image files scan for viruses or other malware and repair the image file Operating System Software that after being loaded into the computer by a boot program manages all other programs on a computer Other programs are called applications or application programs Partition The portion of a physical disk that functions as though it were a physically separate disk Once created a partition must be formatted and assigned a drive letter before data can be stored on it On basic disks partitions can contain basic volumes which include primary partitions and logical drives On dynamic disks partitions are known as dynamic volumes and come in the following types simple striped spanned mirrored and RAID 5 striped with parity volumes Restoring The activity of retrieving computer data from a previously saved backup image file Snapshot A type of backup that provides a point in time view of a volume When you perform a backup or scheduled backup ShadowProtect uses either StorageCraft Volume Snapshot Manager VSM or Microsoft Volume Shadow Copy Service VSS to take a snapshot of the volume Any changes that occur to the volume after the snapshot is taken are not included in the backup spf A file extension representing a ShadowProtect full or base image file Spi A file extension representing a ShadowProtect incremental or differential image file sp number A file extension representing
43. and monthly consolidated image files that greatly reduce the number of files in an image chain e Verification and re verification of backup image files including consolidated files e Replication of backup image files to a local drive a network share or an off site location using FTP intelligentFTP or ShadowStream e Head Start Restore HSR lets you restore a backup image while ShadowProtect continues to add Incremental backup images to it This lets you greatly reduce the downtime associated with hardware failure or hardware migration tasks ImageManager 1 2 Usage Scenarios ShadowProtect offers a variety of backup and recovery solutions depending on your needs This section includes several usage scenarios organized into the following types e ShadowProtect Console Scenarios e VirtualBoot Scenarios ShadowProtect Console Scenarios Here are several common use cases for ShadowProtect Live Backup Problem I don t want to shutdown a system every time I want to create a system backup image ShadowProtect Solution By leveraging disk imaging with existing Windows snapshot technology ShadowProtect lets you create live system backups without any system downtime ShadowProtect creates live backup images that include a system s operating system critical data and configuration settings Create Full and Incremental Backup Images Problem Making a full backup image every time I backup a system is very time consuming I need t
44. ate the product after the end of the 30 days However any backup jobs you created will not run again until after you activate the product We recommend you activate the product upon installation You can activate ShadowProtect in two ways e Automatic Activation e Manual Activation Note You can also deactivate a previously activated ShadowProtect installation to free that product license for use on another system see Deactivating ShadowProtect Published December 2012 StorageCraft Support Center Page 13 of 63 SS STORAGECRAFT ShadowProtect User Guide Automatic Activation StorageCraft provides an activation server that you can use to quickly and easily activate your ShadowProtect installation Activation localhost Customer Name Corp1 Inc Optional Serial Number 9999 E123 B456 F789 Required Machine ID 59D6 46C2 Automatic online activation O Manual activation StorageCraft s activation system does not require User Name You may choose to enter User Name to better assist StorageCraft in looking up activation records by User Name as an alternative to Serial Number StorageCraft s activation system will not collect transmit or use any personally identifying information with the exception of User Name which is completely optional To activate ShadowProtect automatically 1 Start ShadowProtect For more information see Starting ShadowProtect 2 From the Menu Bar select Hel
45. ation to store the backup image file Local Drive Click Browse In the Open Folder dialog box select the local drive and folder to store the backup image file Network Share In the drop down list select lt Network Locations gt This opens the Destinations dialog box where you can define the network share For more information see Destinations Location The File Name table displays the volumes with default file names selected for the backup job Double click a table row to modify the file name 5 On the Specify the Backup Schedule page select Continuous Incrementals Note For more information about the continuous incremental backup image type see the Glossary Name 6 In the Additional Incremental Backups section specify on which days you want to create incremental backups 7 Specify the time of the first and last incremental backup for each day 8 Specify the interval in minutes between each incremental using the arrow buttons The Wizard does not accept numbers typed in The minimum is every 15 minutes The maximum is every 1440 minutes The Wizard will display the number of backups ShadowProtect will do each day based on the start stop times and the interval 9 Leave the Use VSS option and the Sunday option under VSS Incremental Backups section checkmarked See Using VSS for details on when to not use VSS Click Next 10 On the Options page select the desired backup image file options then click Next The Opt
46. ave created a backup image you can use a ShadowProtect backup image to restore data in two different ways Recover individual files and folders Use the ShadowProtect Mount utility to mount the backup image file as a volume using either a drive letter or a mount point The Mount utility can efficiently mount hundreds of backup images simultaneously if desired Furthermore since the mounted backup image files preserve the Windows volume properties users can share and access the backup image file for emergency access to backup image file data including modifying and saving changes to the backup image file as an incremental backup file For more information about mounting backup image files to recover data see Mounting Backup Image Files Restore an entire volume Use the ShadowProtect Restore Wizard to restore an entire volume from a backup image file You can restore a system volume that contains the system s operating system using the StorageCraft Recovery Environment or restore non system volumes using either Recovery Environment or while running ShadowProtect Console in Windows For more information about recovering volumes see Restoring a Volume 2 3 Backup Image Files A ShadowProtect backup image file is a point in time representation of a computer volume It is not a standard file copy of the volume but rather a sector by sector duplicate of the volume Because of this you can mount a backup image file using the ShadowProtect
47. can test it to make sure a restored system would function properly In just minutes you can feel confident that your backup images are ready for use when needed Application specific Data While backing up system data is a critical operation sometimes the data files alone aren t useful without their associated applications VirtualBoot lets you mount an entire system both applications and data in a VM where you have access to data from its associated application For information about VirtualBoot usage scenarios see VirtualBoot Scenarios This section includes the following topics VirtualBoot Requirements Limitations Creating a VM Configuring a VM Manually Note DeveloperNotes_VirtualBoot txt contains developer level information related to VirtualBoot You can find this file in the lt install_folder gt StorageCraft ShadowProtect folder This file gives troubleshooting and advanced technical details for using VirtualBoot Warning If you want to power off a VM created with VirtualBoot do not select Restore current snapshot VirtualBoot as a shutdown option or you will lose all Incremental backup data written in the VM since its creation Select this option on y if you want to revert the VM back to its original state 10 1 VirtualBoot Requirements VirtualBoot requires you to install the following software to use it Published December 2012 StorageCraft Support Center Page 47 of 63 SS STORAGECRAFT ShadowProtect Us
48. chine environment The engine that creates and manages a system s point in time backup images The Backup Agent also handles mounting of backup image files You can manage the operation of the Backup Agent from the ShadowProtect ShadowProtect Console Backup Agent Note To access the ShadowProtect Backup Agent you must be a user with local administration rights A bootable Windows environment for disaster recovery which doesn t require installing software For more information about the Recovery Environment see the StorageCraft Recovery Environment User Guide Access all the features of the ShadowProtect Console from a standalone disaster recovery environment Loads from the bootable ShadowProtect CD StorageCraft e Restore a system bootable volume quickly and easily e e Recovery Environment Back up a non bootable system before attempting a restore operation Use Hardware Independent Restore HIR to restore to different hardware or to virtual environments P2P P2V V2P e Network configuration tool to manage TCP IP properties domains and network resources Published December 2012 StorageCraft Support Center Page 4 of 63 SS STORAGECRAFT ShadowProtect User Guide ImageManager provides policy driven services for managing backup image files For more information about ImageManager features see the ShadowControl ImageManager User Guide e Consolidation of Incremental backup image files into daily weekly
49. click Next In the drop down menu select the Destination see Destinations that contains the backup Image Set to restore or click Browse to locate the desired backup image set The Specify Image Names field displays the backup Image sets available at the selected destination or path Restore Backup Image To Restore Select the backup image you want to restore Select network location or browse to a local path oO External Drive E Backups Specify image names Base Name First Image Creation Time Last Image Creation Time Points in Time Aa C_VOL b003 11 9 2009 10 00 38 AM 11 9 2009 1 00 12 PM Bc_vou booz 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM lt Back Next gt Cancel Note To restore a volume from a backup image set stored on a network share you must have the proper network credentials 4 On the Backup Image Dependencies page select the point in time to restore then click Next Published December 2012 StorageCraft Support Center Page 38 of 63 SS STORAGECRAFT ShadowProtect User Guide Backup Image Dependencies Yeriy current selection or select another point in tine File Name Creation Time Image File Properties C_ OL b003 spf 11 9 2009 10 00 38 AM Volume Size 149 01 GB C_ OL b003 1001 spi 11 9 2009 11 00 12 AM Used space 64 60 GB C_ OL b003 002 spi 11 9 2009 12 00 24 PM Creation Time 11 9 2009 12 00 24 PM C_ OL 6003 1003 spi 11 9 2009 1 00 12 PM Saka tres a Image creation method VOIFF using SS
50. cremental Backups Note When working with a VM you must be able to switch keyboard mouse focus between the VM and your system environment To switch focus to the VM simply click the mouse in the VM window To switch focus out of the VM press the right Ctrl button Published December 2012 StorageCraft Support Center Page 52 of 63 SS STORAGECRAFT ShadowProtect User Guide Configuring a Network Adapter If you choose not to have VirtualBoot create a network adapter NIC in the VM you can add it after the fact For the following reasons this might be a good idea if you want to boot a backup image while the source system is still operational which can cause the following issues e Two systems on the network with the same network ID can cause routing problems particularly at the Domain controllers e Both the VM and the source system might save Incremental backup images to the same network location This does not affect data integrity but can lead to confusing backup image file names with Incremental backup image files from both branches of the chain intermixed Keeping the VM off the network lets you resolve these types of issues before they cause any problems For example once the VM loads you can pause ShadowProtect backup operations in the VM To add network support to the VM 1 Launch VirtualBox 2 On the VirtualBox main page select the VM where you want to add a NIC then click Settings The VM must be powered o
51. crementals created in the VM unusable Creating a VM Manually If you elect not to have VirtualBoot create the VM for you see Creating a VM you can use VirtualBox to create it Unlike VirtualBoot however you will need to manually configure the virtual machine and then restore the desired image files to the new VM We strongly recommend using the automated VirtualBoot process instead Note The following task is based on VirtualBox v 4 1 12 Task details might vary slightly with different versions of VirtualBox To manually create a virtual machine Published December 2012 StorageCraft Support Center Page 51 of 63 SS STORAGECRAFT ShadowProtect User Guide 1 Launch VirtualBox In VirtualBox select File gt Virtual Media Manager then select the Hard Disks tab Review the listed xsp files to see if your required boot volume is listed VirtualBoot virtual hard disk files have a xsp extension These XSP files contain lists of the backup image files that will constitute the virtual hard drive used by the VM If your boot volume xsp file isn t listed but has been created click Add Browse to and select the required XSP file previously created by VirtualBox This adds the selected XSP file as a managed hard disk that you can assign to any VirtualBox VM Note Make sure you select the _Disk_0 XSP file as the VM s first disk as this disk always contains the boot volume Click New The New Virtual Machine Wizard app
52. cted backup image file This is most useful to save data changes made to the volume to an incremental file For information about the various options in the Backup image Dismount Wizard see Dismounting Backup Image Files starting in Step 3 Dismount Dismounts the backup image file without any further user interaction ShadowProtect dismounts the backup image file without saving any changes made to data on the mounted image Quick Dismount 7 Restoring a Volume ShadowProtect provides two ways to restore volumes from backup image files Restore in Restore a non system volume using the ShadowProtect Restore Windows Wizard This method does not require you to reboot the system Use the bootable Recovery Environment when restoring a system Restore in Recovery volume where the operating system resides For information Environment about restoring a system volume from the Recovery Environment see the StorageCraft Recovery Environment User Guide Warning Restoring a backup image to an existing volume overwrites all data currently on the volume To restore a non system volume 1 Start the ShadowProtect Console see Starting ShadowProtect 2 Open the Restore Wizard by doing one of the following o In the Wizards tab click Restore o In the Tasks menu click Restore o In the Menu bar select Tasks gt Restore 3 On the Backup Image to Restore page select the Image Set to restore then
53. cy Editor modify the partition creation settings as desired then click Set Active To modify a particular setting click in the appropriate field then type the desired value or select it from the drop down list if available Layout Type Specifies a name for the partition creation policy Partition Start Default Track Identifies the partition starting point which typically occurs at a specific disk Alignment boundary Supported options include Cylinder Track and Sector Partition End Default Sector Identifies the partition end point Supported options include Cylinder Track and Alignment Sector Offset from Specifies an offset from the start of the disk where you want the partition to begin This should be a Disk Start Whole number Disk Start Default Sector Specifies the units to use with the specified offset Supported options include Offset Units Cylinder Track Sector Byte Published December 2012 StorageCraft Support Center Page 58 of 63 SS sTORAGECRAFT ShadowProtect User Guide 11 6 Creating a Recovery CD StorageCraft provides an ISO image file that you can use to create a bootable Recovery Environment disk For more information about using the StorageCraft Recovery Environment see the StorageCraft Recovery Environment User Guide To create a Recovery Environment disk 1 If necessary download the Recovery Environment ISO image file o a Open a Web browser to the StorageCraft ISO Download Web page o b In t
54. de in order to manage it However with the proper administrative rights you can remotely manage both ShadowProtect Server Edition and ShadowProtect Desktop Edition nodes using either the Management View or the Network View 9 1 Remote Management with the Management Console The Management View tab is designed specifically for ShadowProtect Server and ShadowProtect SBS users that need to manage a larger number of remote ShadowProtect installations from a central location Although the functionality is very similar to the Network View the Management View organizes it in a way to make it more friendly to administrators with many remote nodes to manage You can open and close the Management View by selecting Management View in the View menu see Management View Tab You can do the following from the Management View Installing the Backup Agent Remotely Mgmt View Adding and Deleting Remote Nodes Mgmt View Modifying Remote Node Properties Mgmt View Connecting and Disconnecting Remote Nodes Installing the Backup Agent Remotely Using the Push Agent Management View lets you remotely install the ShadowProtect Backup agent so you can configure ShadowProtect operations on the remote system To remotely install the backup agent Start the ShadowProtect Console see Starting ShadowProtect In the Management View tab click Install The Push Install Wizard so you can configure the remote installation On the Specify
55. ditor where you can edit Boot Configuration Data BCD on systems running Windows Vista Partition Table Editor RE only A simple partition table editor UltraVNC RE only Launches the Remote Management utility where you can configure remote access to systems running the Recovery Environment Select Your Time Zone RE only Launches the Time Zone utility where you can adjust the system s time zone information Enable Logging RE only Opens the Logging dialog box where you can configure ShadowProtect event logging Backup Opens the on line help to Create a Backup Image Restore Opens the on line help to Restoring a Volume Browse Image Opens the on line help to Mounting Backup Image Files in Windows Image Tools Opens the on line help to Image Conversion Tool Trial or Evaluation version Displays the number of days before the ShadowProtect installation expires Licensed version Displays Active meaning that the product is fully licensed and activated A quick reference to basic system information including Computer Name IP Address and Time Zone information Queued Tasks The number of queued tasks waiting to run Running Tasks The number of tasks currently running StorageCraft Support Center Page 17 of 63 3 STORAGECRAFT ShadowProtect User Guide Wizards Tab The Wizards tab is the default page in the Main panel It provides access to three Wizards that guide users through the most common Shadow
56. e Local Drive Click Browse In the Open Folder dialog box select the local drive and folder to store the backup Location image file Network Share In the drop down list select lt Network Locations gt This opens the Destinations dialog box where you can define the network share For more information see Destinations The File Name table displays the volumes with default file names selected for the backup job Double click a Name table row to modify the file name 5 On the Specify the Backup Schedule page specify the schedule and backup image type then click Next Note The selected backup schedule determines the available backup image types For more information about the backup image types see Glossary Creates Full or Differential backup images now Creates a one time backup job that starts as soon as the Backup Wizard closes Creates Full backup images Creates a one time backup job at the specified date and time Later By default the Start Time fields display the current date and time To change the date and time settings click on an element of the date time month day year hour minute second AM PM then type or use the up down buttons to set the desired value Creates Full and Incremental backup images Creates a recurring backup job based on a weekly schedule You select the weekdays and time of day to start a Full backup Weekly Optionally you can specify a schedule for Incremental backups a Select t
57. e Controls pane includes the following controls Control Description Connect Connects a previously added managed remote node to the ShadowProtect user interface Disconnect Disconnects a managed remote node from the ShadowProtect user interface Add Adds a system that has the ShadowProtect Backup Agent installed to the node list Delete Deletes a remote node from the managed node list Published December 2012 StorageCraft Support Center Page 18 of 63 SS STORAGECRAFT ShadowProtect User Guide Edit Upens tne server perais dialog DOX OT tne currenuy selected node see Mgmt view Moairying Kemote Node Properties Manage amp Opens the ShadowProtect tabs Disk Map Backup Jobs Destinations Backup History for the currently selected node Install Opens the ShadowProtect Push Wizard which lets you push the ShadowProtect agent out to other systems that you J want to manage from this Management View For more information see Installing the Backup Agent Remotely Node Information List The Node Information pane displays a list of nodes currently managed by this management console Component Description Displays information about the currently selected backup job in three panes Job Status Displays information about the current backup job including the destination backup image file and status queued running completed and the time remaining running job or total time completed job Click Basic View Details to vi
58. e same location as the backup image files image files used to create the VM Override personality used to configure the virtual machine For use only by StorageCraft technical support OS volume 5 On the Wizard Summary page click Finish VirtualBoot generates the files necessary to support the new VM and if specified in the VM configuration creates the VM and launches it for use Note For information about manually creating a VM in VirtualBox see Creating a VM Manually 6 You may need to do further configuration on the VM if for example you want to use the VM as a temporary replacement for a server If so continue with Configuring a VM and refer to the VirtualBox documentation for details To Restart an existing Virtual Machine You can also restart an existing VM manually from VirtualBox 1 Launch VirtualBox 2 In the left side VM list select the VM then click Start Continuing Incremental Backups To use VirtualBoot in a hardware failure scenario you must configure Incremental backups to continue in the VM For more information see the VirtualBoot Scenarios When working with a VirtualBoot VM remember the following important considerations e To prevent performance problems in the VM use backup jobs that use Incremental backups preferably Creating Backup Image Files Do not use Differential imaging e Any ShadowProtect backup jobs in the VirtualBoot VM are Paused Disabled state After starting the VM manuall
59. ears Click Next On the VM Name and OS Type page specify the required information then click Next The name of the virtual machine You should make the name descriptive of the OS and environment used in the VM WN om A COON OF Name Operating System The model of operating system used in the VM VirtualBoot supports only Microsoft Windows Version The specific Windows operating system used in the VM 9 On the Memory page specify the amount of system memory RAM to allocate for use by the VM More memory makes the VM faster and more efficient StorageCraft recommends at least 512MB 10 On the Virtual Hard Disk page select Use existing hard disk then select the bootable virtual disk created by VirtualBoot Note If your desired virtual hard disk does not exist you will need to do a restore of your selected image files to a fresh virtual disk using ShadowProtect 11 On the Summary page click Finish VirtualBox creates the VM 12 Once created you can start the VM manually from VirtualBox a Select the VM In the left side list b Click Start 13 Continue with Configuring a VM Manually Configuring a VM Manually Once you have used VirtualBox to manually create and launch a VM you must configure it for use much like you might configure a new Windows installation This process involves the following tasks e Configuring Drivers e Installing Guest Additions e Configuring a Network Adapter e Continuing In
60. ed with the Trial version Published December 2012 StorageCraft Support Center Page 12 of 63 SS sTORAGECRAFT ShadowProtect User Guide ShadowProtect Virtual ShadowProtect Virtual is a licensing model specifically designed for virtual environments It allows you to purchase VM licenses for ShadowProtect in single or multi license bundles 3 pack 6 pack 12 pack 24 pack or 50 pack ShadowProtect Virtual offers the same features and functionality available in ShadowProtect at a price point more conducive to a virtualized environment Note ShadowProtect Virtual licenses allow you to migrate or restore to a physical environment However once restored the virtual license does not permit ShadowProtect to continue making backups You must use a standard ShadowProtect license to make backups in a physical environment ShadowProtect for Managed Service Providers ShadowProtect for Managed Services Providers SPMSP is a subscription based licensing option for Managed Service Providers MSP that want to provide disaster recovery services to their clients MSPs should be aware of the following features related to ShadowProtect for Managed Services e SPMSP supports all types of Windows installations Desktop Server SBS etc using a single product installer e On a daily basis SPMSP licenses call home to StorageCraft servers to confirm that these licenses are still active Because of this SPMSP requires Internet connectivity e An
61. efines and creates a primary partition on the disk You cannot create more than four 4 primary partitions on a disk Create extended partition Available only if unpartitioned disk space exists Extends the selected partition then subdivide the extended partition into one or more logical drives Edit Policy Launches the Partition Creation Policy Editor 6 On the Specify the Restoration Options page select the appropriate volume restore options then click Next Set Partition Active Configures the restored volume as the active partition in the system the drive the machine boots from Restore MBR Restore the master boot record MBR as part of the volume restore job The master boot record is stored in the first sector of the first physical hard drive and contains the master boot program and partition table The master boot program uses the partition table to determine the active partition then starts the boot program from the boot sector of the active partition When selected you have the following MBR restore options o Restore MBR from the image file Restores the MBR from the backup image file o Restore original Windows XP MBR Restores the default MBR that ships with Windows XP o Restore disk signature Restores the original hard drive physical disk signature Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later require disk signatures to use the hard drive Restore Disk Hidden T
62. egister storagecraft com register regstart jso where you can manually request an product activation key see Manual Activation About Displays the ShadowProtect version and copyright information Click System Info to open the Microsoft System Information dialog box which contains detailed information about the computer Access Help ShadowProtect help resources 4 2 Navigation Panel The left side Navigation panel provides quick access to ShadowProtect tasks and tools You can toggle the Navigation panel on or off by selecting View gt Task Panel The Navigation panel is organized into the following categories You can collapse and expand each category as desired Category Description Options Published December 2012 StorageCraft Support Center Page 16 of 63 SS sTORAGECRAFT View Tasks Tools Help License Info Status Display or hide the Network View Access ShadowProtect Wizards Access ShadowProtect tools Windows only Access to on line help topics Windows only Displays current licensing information for this ShadowProtect installation RE only Display system information RE only Displays the current state of the system including 4 3 Tabs The ShadowProtect Console provides the following pages in the Center panel Wizards Tab Management View Tab Disk Map Tab Backup Jobs Tab Destinations Tab Backup History Tab Published December 2012 ShadowProtect User G
63. ember 2012 StorageCraft Support Center Page 56 of 63 SS STORAGECRAFT ShadowProtect User Guide 11 4 Creating Key Files Key Files serve as repositories for passwords used with encrypted backup images These files let you delegate the creation and storage of encrypted backup image files without losing control of those passwords These files have a spk file extension with a prefix that matches the name of the associated full backup file ShadowProtect includes the KeyFileMaker tool for recreating lost or corrupted Key Files As these tasks are infrequent KeyFileMaker is provided on the ShadowProtect CD but is not installed by default Note When you select to encrypt your backup image files ShadowProtect automatically creates a new Key File each time it generates a new Full Backup If you choose a Continuous Incremental backup job ImageManager will use the resulting Key File when collapsing the encrypted incremental images For more information about ImageManager see the ShadowProtect ImageManager User Guide To install KeyFileMaker 1 Insert the ShadowProtect CD into the system s CD drive 2 Browse to the Installers folder then execute KEYFILEMAKERSETUP exe 3 Follow the steps in the Installation Wizard to install the KeyFileMaker software Once installed you can access KeyFileMaker in Windows by selecting Start gt Programs gt ShadowProtect gt ShadowProtect KeyFileMaker F ShadowProtect KeyFileMaker xs Set Passw
64. en if you need to modify the destination you can do so by editing the destination object rather than deleting and recreating new backup jobs Published December 2012 StorageCraft Support Center Page 25 of 63 SS STORAGECRAFT ShadowProtect User Guide o 00 e Add Delete Edt Refresh Type Name Path 2 Network Share Omni Backup Omniportal dbitech MI Local Directory External Drive E Backups Base Name First Image Creation Time Last Image Creation Time Points in Time Bc_vor too2 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM 1 c_vor boo1 11 4 2009 7 22 35 AM 11 4 2009 9 21 35 AM 2 D 30203030_vou b001 11 4 2009 7 22 35 AM 11 4 2009 7 22 35 AM 1 Note ShadowProtect requires that every system has a unique Destination for its backup image files Multiple systems should not save files to the same folder However you can use the same folder to save backup jobs from the same system which has multiple volumes such as a boot volume and a data volume To create a backup job destination 1 Open the ShadowProtect Console then select Tasks gt Add Destination This opens the Destinations dialog box You can also open the Destinations dialog box from the Backup Name and Destination page of the Backup Wizard see Creating Backup Image Files E Destination Destination Type SES oe Destination Name Destination Path O Connect using the ShadowProtect Backup Service credentials Connect using specific user credentials Domain
65. epend on all the later dependent backup image files become useless You will then not be able to mount or restore files from these dependent backup image files Use the Image Conversion Tool to check for any file dependencies see Image Conversion Tool 5 6 Configuring a Continuous Incremental Backup Job A continuous incremental backup job creates a single full backup then creates recurring incremental backups from that point forward at set intervals This option requires ShadowProtect ImageManager see the ShadowProtect ImageManager User Guide to manage the amount of disk space used by the files as well as to maintain the integrity of the backup files To configure a continuous incremental backup job Published December 2012 1 Start the ShadowProtect Console see Starting ShadowProtect 2 Start the Backup Wizard then click Next StorageCraft Support Center Page 31 of 63 SS STORAGECRAFT ShadowProtect User Guide There are several ways to start the Backup Wizard including a In the Wizards tab click Backup a In the Tasks menu click Backup In the Menu Bar select Tasks gt Backup 3 On the Volumes to Back Up page select the volumes to backup then click Next ShadowProtect creates a separate backup file with a default name for each volume 4 On the Backup Name and Destination page specify the following information about the backup image file then click Next You can select either a local drive or network loc
66. er Guide Software Requirements ShadowProtect 4 x or later VirtualBoot supports backup image files created by any version of ShadowProtect but you must have ShadowProtect 4 x or later to run the application ShadowProtect 4 x includes VirtualBoot as a core component of the console installation Note Although VirtualBoot can generate a VM from backup image files created with any version of ShadowProtect StorageCraft recommends using VirtualBoot with backup image files created by ShadowProtect 3 3 and later to get full access to the benefits of VirtualBoot VirtualBox VirtualBox is an open source VM environment from Oracle VirtualBoot provides native support for ShadowProtect files in a VirtualBox VM For information about VirtualBox and to download the software visit www virtualbox org ShadowProtect supports various versions of VirtualBox up through v4 1 6 Please refer to the VirtualBoot Developer Notes found in the ShadowProtect directory for details on the latest supported versions Warning VirtualBoot will not support VirtualBox 4 0 0 as that version does not properly use third party plugins Hardware Requirements VirtualBoot hardware requirements are driven primarily by the hardware requirements necessary to run VirtualBox see VirtualBox End User Documentation Processor Reasonably powerful x86 processor either Intel or AMD including AMD Intel x64 processors VirtualBoot does not support Itanium 1A64 amp
67. erver try sending emails to an external email account such as Gmail or Hotmail This lets you isolate the problem to ShadowProtect or the email system 11 3 Log Files ShadowProtect creates a log file for each backup job This log file provides information about the backup job results including the reason for failure if any You can view the log for any backup job in the Backup History tab see Backup History Tab ShadowProtect creates a log file for each backup job This log file provides information about the backup job results including the reason for failure if any You can view the log for any backup job in the Backup History tab see Backup History Tab Each log entry provides information about the related backup job Start Time End Time Type Full or Incremental Source Destination and Status Backup jobs that finished successfully have a status of Completed ShadowProtect marks jobs that do not complete successfully with a Warning icon 4 These jobs have a status other than Completed such as Execution Failed or Aborted It is important to review these entries and determine why the job failed The Job Log provides information about the events that occurred during that job Timing when the event occurred Module Code and Message Backup jobs that finished successfully have a status of Completed ShadowProtect marks events that do not complete successfully with Failed icon g3 Published Dec
68. estart the machine If an NTFS volume uses EFS Encrypted File System the security remains intact on the volume when it is mounted Mounting a Backup Image as a Mount Point The ShadowProtect Mount Utility lets you mount a backup image file as a mount point a directory on an NTFS file system Mount points overcome the available drive letter limitation and support more logical organization of files and folders Mounting a Read Only Backup Image By default ShadowProtect mounts backup image files as read only This lets users access the backup image to do the following e Recover files from an existing backup image e View the contents of a backup image e Run other applications that need to access the backup image such as a storage resource manager or data mining application Published December 2012 StorageCraft Support Center Page 36 of 63 SS sTORAGECRAFT ShadowProtect User Guide Note Windows 2000 does not support read only NTFS volumes Mounting a Writeable Backup Image ShadowProtect can mount a backup image as a writeable volume This lets users access the backup image to do the following e Remove files from the backup image viruses malware etc e Add files to the backup image e Update the backup image security e Restore a backup image to a smaller volume see Dismounting Backup Image Files amp Note ShadowProtect prevents you from modifying a Full image file to prevent corruption of an entire Image S
69. et ShadowProtect however will track changes to the data and can preserve these as a new image file when you dismount the image 6 3 Dismounting Backup Image Files Once mounted a backup image file remains mounted until explicitly dismounted or the system reboots The ShadowProtect Backup Image Dismount Wizard guides you through the process of dismounting a previously mounted backup image file see Mounting Backup Image Files As part of the dismount process you can do the following p 5 Save changes to a new backup image Shrink the volume so you can restore the image to a smaller drive amp Note The Shrink Volume feature truncates mounted backup image files so that the file system ends at the last currently allocated cluster To reduce the backup image size as much as possible use a disk defragmentation tool on the mounted image to consolidate file distribution within the volume and free up space at the end of the volume To dismount a backup image Start the ShadowProtect Console see Starting ShadowProtect Open the Backup Image Dismount Wizard by doing one of the following o In the Tasks menu click Dismount Backup Image o In the Menu bar select Tasks gt Dismount Backup Image In the Mounted Backup Images page select the backup image volume to dismount then click Next When selecting a mounted backup image this page also displays the volume properties Conditional In the Backup Image Dis
70. ew the Volume Backup tab Properties Backup Job Displays information about the backup job configuration including Compression Encryption and the backup job options Schedule If the selected backup job is a recurring job the Basic Properties tab displays the job schedule for both Full backup images and Incremental backup images where applicable Volume Displays detailed information about the currently running backup job including time remaining throughput and an Backup Event log If no backup job is running the Volume Backup tab displays details from the most recent backup job Disk Map Tab The Disk Map tab provides a graphical view of system drives Disk Map lists each physical disk drive with the partitions available on that drive Disko a FUJITSU MH221608 FF No Label No Label C 149 05 GB 39 10 MB FAT 149 01 GB NTFS Active CD ROM 0 a PLDS DVD RW A DU BA2S Removable Media ae Drive Letter Yokime File System Sze Used Partition Type Partition Flags _ Disk 0 FUJITSU MH22160B3 FF e J No Label FAT 39 10MB 8 66MB Del Pri cA P No Label NIFS 149 0168 37 0268 NTFS Act Pri CD ROMO PLDS DVD RW DU 8A25 Removable Media oA P CD Drive 08 08 ShadowProtect Disk Map tab Right clicking an entry in the Disk Map opens an actions menu for that entry Entry Right click Actions Physical Edit Policy Opens the Partition Creation Policy Editor dialog box Drive Refresh Volumes Info Refreshes the
71. f your system has multiple boot partitions install ShadowProtect on each of the bootable Windows partitions to guarantee that ShadowProtect recognizes changes to ShadowProtect managed volumes from these secondary Windows environments You do not need to activate ShadowProtect but the snapshot driver stcvsm sys must be available in each Windows partition The snapshot driver manages the fast incremental tracking in ShadowProtect If you boot to an alternate OS environment where the snapshot driver is not loaded ShadowProtect cannot track volume updates from that OS boot session This means that your next Incremental backup misses any changes made from the alternate OS If one or more of non Windows operating systems such as Linux can write to a ShadowProtect managed volume you can make sure ShadowProtect recognizes those changes by creating a script This script should execute during the startup logon phase of the non Windows OS and delete all VSM000 IDX case sensitive files from the root directory of each ShadowProtect managed volume Removing these files forces stcvsm sys when your primary Windows volume boots to use a Full Differential Comparison backup which captures any changes made to the volume from the non Windows OS 3 2 License and Install Options StorageCraft provides the following ShadowProtect license options to help you in your decision making process Purchased License StorageCraft licenses ShadowProtect on a per system basi
72. fault path or specify a new path to install ShadowProtect Click Next If you chose the Custom install option select the ShadowProtect components to install then click Next Installs the ShadowProtect management interface which lets you manage ShadowProtect operations for this system and remote systems if desired Backup Installs the ShadowProtect Backup agent which lets you manage Agent ShadowProtect operations on this system remotely Management Console Installs the ShadowProtect VSS driver This is required for Snapshot optimal performance and data protection It should only be Driver deselected if the system needs to run non VSS compliant software such as some versions of Intuit QuickBooks Installs the ShadowProtect mount driver and adds the ability to mount and dismount a backup image file using the right click menu in Windows Explorer Mount Services VirtualBoot Installs Windows Explorer integration for VirtualBoot Installs a tool that gathers detailed information about a ShadowProtect installation for use in troubleshooting issues for StorageCraft Support SPDiagnostic Tool On the Ready to Install the Program page click Install The program completes the installation of ShadowProtect Click OK on the Reboot reminder page In the Installation Complete page select Yes I want to restart my computer now then click Finish If you cannot restart the computer immed
73. ff to modify the VM settings 3 On the Settings page select Network in the left side navigation 4 Select the Adapter 1 tab then select Enable Network Adapter 5 In the Attached To field select how you want the virtual NIC to communicate with your host By default VirtualBox uses Network Address Translation NAT but it supports other connection options For more information see the VirtualBox documentation A Bridged Adapter is necessary if you want VM services to be visible to other network hosts For example during a failover scenario for an Microsoft Exchange server 6 Click Advanced then select the virtual adapter type to use in the VM In testing the Intel Pro 1000 MT Desktop appears to be a good generic driver for the VirtualBoot environment 7 Click OK to modify the network adapter settings Configuring Drivers After starting a VM for the first time you must allow Windows to detect and configure drivers for the VM environment To configure a virtual machine for use 1 In the VM window click Machine gt Insert Ctrl Alt Delete to launch the Windows login then log in to the VM Click in the VM window to transfer mouse and keyboard control to the VM 2 Allow Windows to identify hardware and install drivers in the VM Windows goes through it s initial boot sequence identifying hardware and attempting to load drivers for those devices This process is similar to performing a Hardware Independent Restore HIR in ShadowProtect F
74. h you use depends specifically on the state of your system and what you need to restore R Windows loads but you have lost data or had undesirable estore in rare changes to applications or hardware files on a volume excluding Windows f the operating system files Windows does not load and you have lost data or operating Restore in PE Recovery system files or had undesirable changes to applications or Environment hardware files on a volume For more information see the StorageCraft Recovery Environment User Guide Note To restore data from an Incremental image you must have all previous incremental backup image files and the initial full backup image If any of these files is missing or corrupt mounting the backup image to that point in time is not possible ShadowProtect does not let you modify full images to prevent corrupting an entire image set For information about mount options see Backup Image Mount Options To mount a backup image file 1 Start the ShadowProtect Console see Starting ShadowProtect 2 Open the Explore Backup Wizard by doing one of the following a In the Wizards tab click Explore Backup a In the Tasks menu click Explore Backup a In the Menu bar select Tasks gt Explore Backup 3 On the Backup Image File Name page browse to the backup image file you want to mount then click Next For information about backup image file naming conventions see File Naming Conventions
75. have problems with name resolution in the VM environment try using the IP address of the host machine rather than its Host name When editing the Destination Object path use only real SMB CIFS network share paths Do not use share paths provided in the VM to Host file sharing facility of the VirtualBox Guest Additions In the ShadowProtect main page select the Backups tab Select the appropriate backup job then click Execute ShadowProtect starts an incremental backup job The naming of incremental backup files in the VM starts where the last Incremental image file used to create the VirtualBoot VM left off The new incremental image file depends on the Incremental image file chain used to create the VM This maintains a single backup image chain and makes it possible to provide Head Start Restore HSR capabilities Warning When continuing Incremental backups in the VM and using VirtualBox s Virtual Media Manager to Remove managed XSP files make sure to specify that you want to keep the storage unit of the XSP disks for the VM where you continued creating Incremental backups Otherwise VirtualBox deletes the XSP file and all other associated files including the Incremental backup image file created by VirtualBoot You can identify this file because the file name includes a GUID value Any Incremental backups created in the VM are dependent upon the VirtualBoot Incremental backup image file By deleting it VirtualBox renders all In
76. he Advanced options see Options 9 In the Wizard Summary page review the Image Conversion Tool job summary then click Finish Monitor the progress of the Backup job in the Backup Jobs tab select the job then click Details Review the results of previously executed jobs in the Backup History tab Note After converting a backup image to VHD VMDK and assigning it to a VM make sure to load Recovery Environment in the VM and run Hardware Independent Restore HIR on the system volume created by the Image Conversion Tool You must do this before the operating system will boot successfully If you still have boot problems after doing this use Recovery Environment s Boot Configuration Utility BCU to auto fix any problems it encounters For more information see Using HIR and Using the Boot Configuration Utility in the StorageCraft Recovery Environment User Guide Save As 9 Remote Management ShadowProtect provides two ways to remotely manage ShadowProtect Backup Agents installed on remote servers and desktops known as remote nodes as long as these systems are accessible through the local area network or a virtual private network VPN By connecting to a remote node through one of these tools you have full access to ShadowProtect features and functionality on the remote node e Remote Management with the Management Console e Remote Management with the Network View Note You must have administrative rights to the remote no
77. he Serial Number field specify the product serial number you received when you purchased ShadowProtect then click Submit o c Save the Download tool and run it o d Save the zipped file containing the ISO image to a local drive o d Use a utility to open the zipped file containing the Recovery Environment ISO image shadowProtect_RE_x iso where Xis the version number of ShadowProtect Insert a blank CD DVD Blu Ray in your system s optical drive 3 From Windows select Start gt ShadowProtect gt ISO Tool 4 Browse to and select the ShadowProtect ISO file then click Burn the Disk Select Overwrite any existing data if you want to replace existing data on the disk 5 When ISO Tool finishes transferring the ISO image click Close The ISO transfer can take several minutes to complete N 12 Best Practices Turn off disk defrag software if using incremental backups When you take an incremental backup you are writing a file of only the sectors which have changed since the last full or incremental backup image was taken If you run disk defrag software you will be changing the sectors on the disk and cause the time and size of the incremental backup image to greatly increase If you want to run disk defrag software it is recommended that you do it before you run a Full backup image and then do not run or schedule the disk defrag software to run while ShadowProtect is scheduled to take Incremental backup images Test the StorageCraft
78. he weekdays to create Incremental backups b Specify times of day to start and stop creating Incremental backups c Specify the Incremental backup frequency minutes between Incremental backups Creates Full and Incremental backup images Creates a recurring backup job based on a monthly schedule You select the days of the month and time of day to start a Full backup Monthly Optionally you can specify a schedule for Incremental backups a Select the weekdays to create Incremental backups b Specify times of day to start creating Incremental backups Published December 2012 StorageCraft Support Center Page 23 of 63 SS sTORAGECRAFT ShadowProtect User Guide Creates Full and Incremental backup images Creates a single Full backup then creates recurring Incremental backups from that point forward This option requires ShadowProtect ImageManager see the ShadowProtect ImageManager User Guide Continuous To specify the Incremental backup schedule Incrementals a Select the weekdays to create Incremental backups b Specify times of day to start and stop creating Incremental backups c Specify the Incremental backup frequency minutes between Incremental backups 6 Conditional On the Previous Backup Image page select the existing backup image file to use as a basis for creating the Differential backup image then click Next This page displays only when you specified a Differential backup in the Backup Schedule page 7 On
79. hed December 2012 StorageCraft Support Center Page 2 of 63 SS sTORAGECRAFT ShadowProtect User Guide ShadowProtect User Guide Welcome to the StorageCraft ShadowProtect User Guide This Guide describes the ShadowProtect technology how to use the product and how to derive maximum benefit from ShadowProtect ShadowProtect comes in multiple editions While most differences between ShadowProtect editions relate to the associated user license this Guide specifically identifies information that applies to a specific edition Edition Description ShadowProtect Provides volume backup and restore options for a single desktop system This edition is most suitable for Desktop home use ShadowProtect Provides backup and restore options for server operating systems A separate license is required for each Server installed Windows OS ShadowProtect Provides backup and restore options for Microsoft Small Business Server SBS A separate license is SBS required for each installed Windows OS ShadowProtect Provides a subscription based licensing model for Managed Service Providers MSP that want to provide MSP disaster recovery solutions for their clients rien Provides a VM based licensing model for disaster recovery in a virtualized environment This Guide includes the following major sections ShadowProtect Overview How ShadowProtect Works Installing ShadowProtect Understanding ShadowProtect Console Create a Backup Image Moun
80. hnology StorageCraft Decremental Chain Technology Raw file format zfs file StorageCraft Cloud Backup Image File Format Bare Metal Recovery BMR Drive BMR Process StorageCraft Bare Metal Recovery BMR Drive Process Instantly virtualizing in the StorageCraft Cloud StorageCraft ShadowCloud Published December 2012 StorageCraft Support Center Page 60 of 63 SS STORAGECRAFT ShadowProtect User Guide For example Take the legendary reliability of StorageCraft ShadowProtect to the cloud bringing you offsite backup and disaster recoery with immediate file and folder recovery instant virtuualization of backup images through creation of a StorageCraft Shadow Cloud and hands on recovery testing Roll Forward Consolidation Rolling Consolidation StorageCraft Rolling Consolidation This page will be merged with the glossary for all documents work on merging the two as time permits Backup The activity of copying files volumes and databases to preserve them in case of equipment failure or other catastrophe An important part of a disaster recovery strategy backup is often neglected particularly for personal computer users Backup Image File Files that contain the contents of a backup activity Backup Image Files let you restore the contents of a computer system to a specific point in time Backup Image Set The Base Image File plus any Incremental Image Files that comprise all Backup Image Files for a specific computer system
81. iately select No I will restart my computer later However you must restart the computer before attempting to use ShadowProtect Remove the ShadowProtect CD from the system s CD drive 3 1 Requirements ShadowProtect has the following hardware and software requirements Hardware Requirements Supported Operating Systems Supported File Systems Supported Storage Media Published December 2012 StorageCraft Support Center Page 10 of 63 SS STORAGECRAFT ShadowProtect User Guide Hardware Requirements Hardware ShadowProtect Recovery Environment RE 300 MHz or higher Pentium compatible Windows 2008 RE 1 GHz or faster Windows 2008 RE Japan only 1 4 GHz x64 processor or CPU CPU 1 3GHz Dual Core i Windows 2003 RE 550 MHz or faster Supports up to four processors per system Memor The greater of 256 MB or the Operating Windows 2008 RE 512 MB minimum y System minimum Windows 2003 RE 256 MB minimum Hard Drive 50 MB free disk space N A space CD ROM or DVD drive Required Required Monitor VGA or higher resolution VGA or higher resolution Supported Operating Systems Specific Operating System support is dependent upon the edition of ShadowProtect that you have purchased However ShadowProtect supports both 32 bit and 64 bit versions of the operating system where applicable Edition Description ShadowProtect Desktop Edition Windows XP Family including o XP Home o XP Professional Window
82. iew the following image file properties Image File Volume size creation time compression password protection comment Properties Original Partition Style number type bootable option starting offset and length Information Disk Disk geometry disk size and number of the first track sectors You can also view the disk layout graphically Information at the bottom of the screen This represents what the disk looked like at the time of backup Originating Operating system version the machine name MAC address and the ShadowProtect engine version used to machine create the image file 5 Once you select the point in time you want to verify click Next 6 On the Specify the Verify Options page select what you want to verify then click Next beet selected The Verify Image tool checks only the selected backup image file Verify selected Verifies the selected backup image file and all files that it depends on This verifies the integrity of the image and all dependent files full point in time backup If you select this option specify the order to verify the files Newest to Oldest or Oldest to Newest 7 On the Wizard Summary page review the details of the verify operation then click Finish You can view the progress of verify operations in the Backup Jobs tab 11 2 Configuring Email Notifications ShadowProtect can be configured to send Email notifications on the success or failure of a backup job The Email notifica
83. image files Note Deleting a full image file from an active backup image job causes ShadowProtect to create a new Full image during the next scheduled backup and start a new backup Image Set Published December 2012 StorageCraft Support Center Page 9 of 63 SS sTORAGECRAFT ShadowProtect User Guide 3 Installing ShadowProtect Before installing ShadowProtect review the Requirements and the License and Install Options To Install ShadowProtect 1 N U A 12 If you have a ShadowProtect CD insert the disc into the system s CD drive If the installation does not start automatically browse the ShadowProtect CD and run autorun from the root of the CD If you have downloaded the ShadowProtect installer click on the EXE file to launch the program In the Setup Wizard select the language you wish to install and click Next Note To register ShadowProtect you must install the language that matches the license key you purchase On the Welcome page click Next On the License Agreement page select I accept the terms of the license agreement then click Next You must accept the license agreement to install ShadowProtect Click Print to print out the License Agreement On the Installation Type page select which type you want Complete This installs all the ShadowProtect components Custom This option allows you to select which components to install In the Installation Location page accept the de
84. iness hours then executing a VSS backup after hours Non VSS Aware Applications Some applications such as Intuit QuickBooks remain non VSS aware These applications may seem like a good case to configure a non VSS backup However it is not Instead ShadowProtect supports both pre and post backup scripts which can run commands to stop and restart these non VSS aware apps See Commands for details on running scripts Non VSS Options ShadowProtect can configure either a e Scheduled VSS and Non VSS incremental backups e Non incremental backups The linked sections explain these options Configuring a Scheduled VSS Backup Job The Backup Job wizard can configure a scheduled backup job using VSS on one or more days Use the VSS Incremental Backups section of the Backup Schedule dialog Published December 2012 StorageCraft Support Center Page 33 of 63 SS sTORAGECRAFT 5 Backup Job Editor W7 DAD Specify the backup schedule Schedule VSS Incremental Backups a Sun Mon E Start time 6 00 00 PM Monthly Additional Incremental Backups Continuous Incrementals Sun Mon Tue Wed Thu Fri Sat m V 7 eal v 7 ate E Start taking backups at this time 10 00 00 AM ShadowControl ImageManager service with this option Stop taking backups at this time 6 00 00 PM Minutes between backups 6 7 Use vss Backups per day 9 lt Back Next gt Cancel To configure this job 1 Mar
85. ion Tool Wizard see Image Conversion Tool Add Destination Opens the Destination dialog box where you can create named destinations for backup image files see Destinations Refresh Volume Info Refreshes the ShadowProtect volume list for the current system Status Bar Toggles a status bar at the bottom of ShadowProtect Console that provides application and environment status information Task Panel Toggles visibility of the Navigation Panel see Navigation Panel Manage toolbar View visibility Client Options Opens the Client Options dialog box where you can configure visual notifications Access for backup job success or failure Options ShadowProtect Agent Options Opens the Agent Options dialog box where you can configure Email notification Agent options settings for the current system You can choose to send Email notifications for both failed and successful backup jobs Contents Launches the ShadowProtect on line help system The help is available only when running ShadowProtect Console in Windows not in the Recovery Environment Product Activation Opens the Activation dialog box where you can activate or deactivate the ShadowProtect installation see Activating ShadowProtect Check for Latest Version Queries the StorageCraft Web site for updates to the current ShadowProtect installation If there is an update available a message displays the URL where you can get the update Register Opens a browser to https r
86. ions page lets you set both basic and advanced backup image options For more information about each of the available options see Options Note Provide a name for the backup job A unique name allows quick identification of related backup files ShadowControl CMD also can display the backup job name again making it easier to determine which job applies to which EndPoint 11 On the Wizard Summary page review the backup job configuration then click Finish 12 Select Execute Now to run the backup job immediately in addition to the schedule defined in the job You can monitor the progress of the backup in the Backup Jobs Tab Using VSS ShadowProtect uses the Windows VSS framework to provide consistent backups of SQLServer Exchange Active Directory Oracle or other database systems VSS also ensures that all cached data is written to disk prior to taking the snapshot Using VSS ShadowProtect simplifies a system restore whether on a server or a workstation For these reasons using VSS is the default for all ShadowProtect backup jobs There are however a few uncommon scenarios where taking a non VSS backup may be an option e One or more VSS components fail causing the backup job to fail e Limited disk space requires smaller incremental file sizes e Limited server resources RAM or CPU requires a simpler backup operation The preferred solution is to either resolve the failure issue or provide additional storage or processor resources
87. k the day s to perform the VSS backup 2 Use the combo box to specify the time to run the VSS job ShadowProtect User Guide Note If the aim is to reduce the workload on a server select a time after business hours 3 Uncheck Use VSS in the lower Additional Incremental Backups section Note Leaving the Use VSS checkbox marked will cause ShadowProtect to ignore the scheduled VSS backup settings and then to use VSS for all incremental snapshots This VSS backup incremental file will be kept in the correct time sequence of the backup job s chain along with the non VSS backups In the event of a system restore select the VSS backup file if possible to ensure a clean restore of the volume Configuring a Non VSS Backup Job Use the Backup Schedule dialog to configure a non VSS backup job 5 Backup Job Editor W7 DAD z Specify the backup schedule a Schedule VSS Incremental Backups ie Sun Mon Tue Wed Thu Fri Sat wy a A Fl a A a Start time 6 00 00 PM sacks Additional Incremental Backups Continuous Incrementals Sun Mon Tue Wed Thu Fri Sat o 7 v ira v 7 NOTE You mustuse the Start taking backups at this time 10 00 00 AM ShadowContral ImageManager _ ceric with tis agian Stop taking backups at this time 6 00 00 PM Minutes between backups 6o V Use vss Backups per day 9 lt Back l Next gt Cancel 1 Uncheck Use VSS in the lower Additional Incremental Backups section 2 Uncheck Sun and any o
88. le The Encryption tab is displayed only when you have selected Enter Password on the Options page of the Backup Wizard see File Protection e RC4 128 bit This encryption option is the fastest but least secure of the algorithms e AES 128 bit This encryption option strikes a balance between speed and security e AES 256 bit This encryption option is the most secure but slowest of the algorithms Retention The Retention tab lets you specify a policy for automatically managing the retention of backup Image Sets see Image Set in Glossary The Retention tab is not available if you are using the Continuous Incremental backup schedule which leverages ShadowProtect ImageManager to manage backup Image Sets For more information see the ShadowProtect ImageManager User Guide Published December 2012 StorageCraft Support Center Page 30 of 63 SS sTORAGECRAFT ShadowProtect User Guide The Retention tab includes the following advanced options e OFF Enables or disables an automatic image set retention policy policy Specifies the maximum number of image sets to retain When the specified maximum M is reached bas oF ShadowProtect deletes the oldest image set By default Ima Gate 3 ShadowProtect enforces the retention policy after to eR creating an image set meaning that ShadowProtect creates the M 1 image set then deletes the oldest Image Set thereby retaining M image sets Delete both
89. les 4 Reboot 4 Reboot 5 Apply multiple service packs FULLY RESTORED IN MINUTES 6 Reboot this could take several reboots 7 Reload backup software from CD ROM 8 Patch backup software to the latest support level 9 Reboot 10 Load recovery tape and restore FULLY RESTORED IN HOURS Review these topics as you prepare to install and use ShadowProtect e Features and Components e Usage Scenarios 1 1 Features and Components For a complete version history of product updates refer to the online ReadMe document Component Features An easy to use management console that lets you manage the disaster recovery configuration on your Windows system ShadowProtect console provides the following primary features e Microsoft VSS aware Volume Shadow Copy Service so you can unobtrusively back up changes in the background e Wizard based back up to any accessible hard disk including network storage SAN NAS iSCSI ShadowProtect removable drives USB FireWire and optical media CD DVD Blu Ray Console Verify backup images to ensure complete recovery Create compressed and encrypted backup image files for efficiency and security Wizard based recovery of files folders or a complete data volume to an exact point in time View backup images for quick file and folder recovery Remotely manage system backup and recovery operations VirtualBoot lets you mount any backup image file as a virtual disk in the Oracle VirtualBox virtual ma
90. mage file name replaces the pound sign with a number that indicates the position of the file within the spanned Image Set ImageManager cd spi Image files that have been automatically collapsed by ShadowProtect ImageManager The suffix before the file cw Spi extension indicates if the file is a daily weekly or monthly collapsed backup files cm spi spk A password key file used to encrypt backup image files spwb A temporary write back file used to save changes for a mounted image file volume File Naming Conventions ShadowProtect backup image files use the following naming convention to help you identify the file and its relationship to and dependencies on other backup image files lt volume identifier gt b lt base seq gt d lt diff seq gt i lt inc seq gt lt extension gt _ volume identifier Identifies the volume that the backup image file represents base seq The Base Image File sequence number This either identifies the sequence number of this file or identifies the Base Image File upon which this file is dependent diff seq The Differential backup sequence number This either identifies the sequence number of this file or identifies the Differential Image File upon which this file is dependent inc seq The Incremental backup sequence number This either identifies the sequence number of this file or identifies the Incremental Image File upon which this file is dependent extension The file extension which
91. mount Options page select if you want to Save volume changes or Shrink the backup Image then click Next These options are available only if the backup image volume is writeable see Backup Image Mount Options Save changes to incremental File Saves changes made to the mounted volume Right click the Incremental File to save the modified backup image file using a different name Shrink Volume Shrinks the volume so you can restore the image to a smaller hard drive This option is available only in the following situations o Dismounting a writeable backup image of an NTFS volume in Windows Vista or Windows Server 2008 or later o Running StorageCraft Recovery Environment using boot option 1 Recommended which boots using Windows PE based on Windows 7 In the Backup Image Dismount Summary page review the dismount details then click Finish Note Once dismounted select Refresh Volumes Info to get an accurate view of the mounted system volumes from the Disk Map tab Dismounting Backup Image Files in Windows ShadowProtect adds two options to the Context menu the right click menu of mounted backup image files For information about mounting backup image files see Mounting Backup Image Files These options are Published December 2012 StorageCraft Support Center Page 37 of 63 SS STORAGECRAFT ShadowProtect User Guide Launches the Backup Image Dismount Wizard to guide you through the process of dismounting the sele
92. n scheduling 13 Retention Policy Configurations ShadowProtect employs a unique method for maximizing point in time backup images while minimizing storage consumption that results in the ability to store more point in time histories in substantially less storage space The following two tables present four common retention policies for a scheduled backup job and the resulting performance of each For more information about creating scheduled backup jobs and retention policies see Creating Backup Image Files Use Differentials Delete Onty the Incrementals Delete the Full and incrementale image Set 1 image Set 2 Image Set 3 image Set 4 image Set 5 image Set 6 Vol 5 DOT P Image Set 7 C_Nol C_Vol b007 001 C_Vol b001 d006 i002 e a C_Vol b007 1002 C_Vol b001 d006 1003 C_Vol b007 1003 re ri io oe ol BOOS image Set 8 C_Vol b001 d007 1002 C_Vol b001 4007 1003 Relative Rank Across Scenarios Seragtenronen a A 4 On machines using local storage the difference between scenarios is minimal However on machines using network storage the difference in CPU utilization is more apparent 2 On machines using local storage this is not a consideration 3 The only difference between Scenario 2 and 4 is the unique information retained in the first full image 14 Glossary New Terminology to be worked into this document This is per Nisha on 9 25 2012 12 25 pm Former Name New Feature Name Inverse chain tec
93. nore read Failures and continue backup Default options are highly recommended for most backups See User Guide for additional information Published December 2012 StorageCraft Support Center Page 28 of 63 SS sTORAGECRAFT ShadowProtect User Guide ShadowProtect organizes its advanced options into four tabs e Backup e Image e e Command Retention Backup S The Backup tab includes the following advanced options Backs up all sectors on the volume including those Include Free OFF sectors marked as free space This can result in a much Space larger image file but can help preserve previously deleted files Specifies how much I O bandwidth that ShadowProtect ON can use when creating a backup image file Use the Performance 100 slider bar to adjust this setting Reducing throttling throttling 1 O ShadowProtect I O usage increases the time it takes to usage create a backup image file but can reserve I O bandwidth for other processes Instructs ShadowProtect to create Differential images rather than Full images for second and subsequent 2nd and scheduled backup jobs For example if you have a subsequent weekly backup schedule that creates a new Full image full backups OFF each Monday selecting this option instructs are ShadowProtect to create Differential images each differentials Monday that are based on the initial Full image created when the backup job ran for the first
94. o be able to make incremental backup images to save time and space ShadowProtect Solution ShadowProtect uses a sector based backup strategy that lets it backup just the changes to a file in an Incremental backup image Sector based incremental backup is the quickest and most efficient way to take an incremental backup Once you have an initial Full backup you can create regular Incremental backup images from that point forward to support an accurate restoration Individual Folder and File Restore Problem Restoring individual files and folders traditional backup systems such as a tape drive can be very difficult and time consuming assuming I can even find the necessary data in the first place I need a quick and easy method to recover lost files or folders ShadowProtect Solution Use the ShadowProtect Backup Explore Wizard to mount a backup image file as a volume using a Drive letter or mount point Once mounted you can explore and recover individual files and folders from the backup image Disk based backup images provide fast file access and you can even share backup images so Since the backups are disk based the process is very fast and easy and uses Windows Explorer The IT administrator can mount a backup image and share this with end users who can select the files and folders they need to restore Update an Existing Backup Image Problem I have an existing backup image but need to update a driver in that image or clean a virus
95. o four groups o Originating machine The operating system version the machine name MAC address and the engine version of ShadowProtect used to create the image file o Disk Information Disk geometry disk size and number of the first track sectors You can view the original disk layout in graphical form at the bottom of the screen o Original Partition Information Style number type bootable option starting offset and length o Image File Properties Volume size creation time compression password protection comment 7 In the Destination Image File page specify the required information then click Next Select network location or From the drop down menu select the Destination see Destinations where you want to store the browse destination image file or Browse to the desired location to a local path Specify Specify a name for the destination image file image name Published December 2012 StorageCraft Support Center Page 41 of 63 SS sTORAGECRAFT ShadowProtect User Guide Select the type of image file you want to create Supported options include SPF Create a new Full Base image file VHD Create a Microsoft Virtual Hard Disk file compatible with Microsoft and Hyper V virtual environments VMDK Create a Virtual Machine Disk file compatible with VMWare virtual environments 8 In the Options page specify the desired backup image file options Click Next For information about each of these options including t
96. oblems VirtualBoot Solution VirtualBoot the latest backup of your production system then install the software in the virtual machine You can evaluate the software performance using your system s actual production environment without any risk to your production system Backup Image Testing Problem You need to confirm that your backup images restore properly and that they provide access to all your mission critical applications and data VirtualBoot Solution VirtualBoot a recent backup image and you can verify that the restored applications and data perform as expected Hardware Failure Problem You have a database server and the 20TB disk array crashes You need to get the system back on line and replace the disk subsystem VirtualBoot Solution This solution is a three step process 1 VirtualBoot the latest backup image of your database server so users can continue using the database The interim VM solution performs well because there is no file conversion required StorageCraft provides native support for its backup image files in the VirtualBox environment As part of this process configure ShadowProtect to continue creating Incremental backups in the VM preferably every 15 minutes These Incremental backups are part of the original backup image chain ShadowProtect has VirtualBox store the VM generated Incremental backups in native VDI files While these files are relatively tolerant of VM host crashes or VirtualBox exe or V
97. ollow the on screen prompts and allow Windows to reboot as needed to load the necessary drivers 3 After rebooting log in to the VM Note Because of hardware changes detected by Windows as part of the transition to the VM environment you will likely be prompted to reactivate Windows when you log in to the VM However you typically have a three day grace period for doing this Because Microsoft restricts the number of hardware reactivations for each Windows license you might want to leave Windows deactivated if you can get the production system ready to restore within the three day grace period If this is not possible activate Windows in the VM using the standard Microsoft activation process and your Windows VM is licensed for as long as you need it If your Windows installation does not grant a login grace period and requires immediate reactivation try booting into Safe Mode or Safe Mode with Networking to log in Installing Guest Additions After Windows has installed drivers for the VM environment you can install VirtualBox additions that provide enhanced interaction with and control over the VM environment To install VirtualBox guest additions 1 From the VM menu bar select Devices gt Install Guest Additions This loads a virtual CD into the VM that has extra software designed to make the VM run quickly and smoothly If the CD does not auto run browse the CD drive in the VM and execute one of the following VBoxWind
98. or other malware from the backup image before restoring files I don t want to have to clean the system then re create the backup image before using it to restore a system ShadowProtect Solution Because you can mount ShadowProtect backup image files as read write volumes you can modify and repair backup images as needed ShadowProtect saves these backup image changes as a separate Incremental image file Published December 2012 StorageCraft Support Center Page 5 of 63 SS STORAGECRAFT ShadowProtect User Guide VirtualBoot Scenarios The following scenarios introduce several possible use cases for VirtualBoot Historical Data Access Problem After transitioning to a new financial management system you are audited To satisfy the audit you need access to historical tax records stored in the proprietary format of the old financial software Unfortunately you no longer have the old software so you cannot access your historical tax records VirtualBoot Solution Rather than trying to restore a complete backup image that contains the old financial software use VirtualBoot to boot the backup image which gives you access to both the application and the data from your system at the time of the backup By preserving the applications with the data you can greatly extend the lifespan of your data Software Testing Problem You need to find out how some new software performs on your production system but you don t want to risk having any pr
99. ord Confirm Password Save Key File As Browse Specify the image set with which the keyfile will be associated Create a generic key file that is unassocated with any existing backup image set Create a key file which is associated with the specified set GUID ANAND 2000 _ANNN_NN0_nANANAANNNN 00000000 0000 0000 0000 000000000000 QO00000 0000 0000 0000 000000000000 Create a key file which is associated with the set GUID of the specified file Create Key File Close To create a key file 1 Launch KeyFileMaker Start gt Programs gt ShadowProtect gt ShadowProtect KeyFileMaker 2 In the KeyFileMaker dialog box provide the following information then click Create Key File Set Password Confirm Specify the password to store in the Key File Password Save Key Specify the name and location for the Key File You must save the Key File in the same folder as the backup File As image files that rely on it Published December 2012 StorageCraft Support Center Page 57 of 63 SS STORAGECRAFT ShadowProtect User Guide Key File Association Specify the backup Image Set that you want to associate with this Key File Generic Key File The key file is not associated with any Image Set Select Generic Key File if all the backup image files in a given folder are part of the same Image Set Key File associated with a specific GUID Select this option if you have multiple backup image se
100. ord regularly or if you suspect your password has been compromised Warning If you forget the password you cannot access the backup image file StorageCraft cannot access an encrypted backup image file File Encryption ShadowProtect uses the password as an encryption key when encrypting the backup image file You can select one of three encryption methods in the Advanced Options dialog box For more information see Encryption in Advanced Options Published December 2012 StorageCraft Support Center Page 27 of 63 SS STORAGECRAFT ShadowProtect User Guide Use Password File You can use password file also known as a Key File to encrypt a backup image This is helpful if you are not managing your own backups and you don t want other users to have access to the password used to protect the backup image files For information about creating a Key File see Creating Key Files Split Image File ShadowProtect lets you split a backup image file into multiple smaller files creating a Spanned Image Set This is useful when you need to move a backup image file onto fixed length media such as CDs or DVDs To split a backup image file 1 Select Split Image File in the Backup Wizard s Options page 2 Specify the maximum file size in MB for each of the smaller files in the set the Split Image File field For more information about the Backup Wizard see Creating Backup Image Files You can also split an existing backup image file u
101. ort nodes 3 2 Browse to the XML file that contains the previously exported remote node configurations then click Open 9 3 Using an Install Setup Package The ShadowProtect Install Setup Package contains the recorded selections and settings for a ShadowProtect push installation You can use these recorded configurations to automate push installs ShadowProtect includes two setup package files one for a full and one for an agent only install amp Note An Install Setup package file must have the same name as the Installer package but with a iss extension To use a ShadowProtect Install Package 1 Determine the path to the appropriate iss file Agent or Full in the ShadowProtect install package 2 Open a Windows command prompt Click Start gt Run Enter cmd in the Open field then click OK 3 Browse using the cd command to the directory that contains the ShadowProtect installer to use for the remote install Published December 2012 StorageCraft Support Center Page 46 of 63 SS STORAGECRAFT ShadowProtect User Guide 4 Execute the ShadowProtect installer using command line parameters For example c Install ShadowProtectSetup exe s flc storagecraft ShadowProtectSetup iss where the path in the fl switch points to the appropriate iss file agent or full The Setup program proceeds to do the install amp Note Avoid directory names with spaces for iss installs The install may fail as the command line attem
102. owsAdditions x86 exe 32 bit Windows VM Published December 2012 StorageCraft Support Center Page 53 of 63 SS STORAGECRAFT ShadowProtect User Guide VBoxWindowsAdditions amd64 exe 64 bit Windows VM 2 Follow the directions in the Guest Additions Wizard then reboot the VM 3 Log in to the VM 11 Other Operations ShadowProtect provides the following features to help you manage and maintain your backup environment Verifying Backup Image Files Configuring Email Notifications Log Files Creating Key Files Changing Partition Creation Poli Creating a Recovery CD 11 1 Verifying Backup Image Files It is important to verify the quality and integrity of backup images on a routine basis to ensure that a backup image is ready should you need it One way to do this is to mount a backup image and browse the files and folders If you can do this successfully you know the backup image is healthy However you can also use the Verify Image tool to test the integrity of a specific backup image To test a backup image with the Verify Image tool 1 Start the ShadowProtect Console see Starting ShadowProtect 2 Open the Verify Image Wizard by doing one of the following o In the Tools menu click Verify Image o In the Menu bar select Tasks gt Verify Image 3 On the Source Image File page select the Image Set to verify then click Next Verify Image Source image file Select the backup image you want to
103. p gt Product Activation 3 In the Product Activation dialog box provide the requested information then click OK Customer Name Optional Specify the name of the product purchaser either person or organization Product Serial Number Enter the serial number that you received when purchasing ShadowProtect 4 ShadowProtect notifies you if the activation process was successful 1 If the activation is successful click Close 2 If the activation was not successful review the message to determine why the activation was unsuccessful To correct the problem do one of the following 1 Review the information in the Product Activation dialog box for accuracy Correct any errors then OK to resubmit the activation request 2 If your computer cannot successfully communicate to the activation server or the Internet wait for a while and try the activation process again You can also try using a manual activation option 3 If you exceed the number of allowed activations for the serial number you must purchase additional licenses If you feel you received this message in error contact StorageCraft Support see Product Support For all other activation issues also contact StorageCraft Support see Product Support Manual Activation If for some reason you are unable to use the automated activation method StorageCraft provide the following manual options for activating your ShadowProtect installation These manual options require you to receive the
104. p images split backup images for CD or DVD storage and apply new password encryption to existing backup image files in the event passwords are compromised see Image Conversion Tool Use Email notification Automatic Emails keep you informed of the operation of your ShadowProtect backup jobs so you can quickly identify and resolve problems that might arise see Configuring Email Notifications Use a retention policy that maximizes point in time histories Review the options available in the ShadowProtect for retaining point in time histories including using Differential images for second and subsequent Full images see Retention in Advanced Options These options can preserve additional storage capacity while providing a greater number of point in time backup image files in the chain Working with heavily stressed servers When monitoring the operating conditions of critical servers administrators may note that one or more systems such as Windows SBS become heavily tasked during business hours This may result in failed VSS backups Rather than opting for only a crash consistent backup using a non VSS driver ShadowProtect often can successfully Published December 2012 StorageCraft Support Center Page 59 of 63 3 STORAGECRAFT ShadowProtect User Guide execute a VSS backup of the same server volumes by scheduling the VSS backup outside of normal business hours when the server is less tasked See Creating Backup Files for details o
105. pProtect tasks Backup Select this wizard to create a backup of the entire computer or specfied volumes Restore Select th ckup mount and view the files and c n then use mounted backu Backup Starts the Backup Wizard which guides you through the creation of a backup job For more information see Create a Backup Image e Restore Starts the Restore Wizard which guides you through the process of restoring a volume from a backup image file For more information see Restoring a Volume for additional information e Explore Backup Starts the Explore Backup Wizard which guides you through mounting a backup image file as a volume so you can restore individual files and folders For more information see Mounting Backup Image Files Management View Tab The Management View tab is one way to access the remote management capabilities of ShadowProtect It is the preferred management view for users of ShadowProtect Server and ShadowProtect SBS because it lets you easily manage many nodes from a single location 3 a_ 192 22 Connect Disconnect Add Delete Edit Install Computer Connection Status Last Backup Next Backup Backup Failures Backup Progress o Unmonitored Nodes 1 localhost B Connected The Management View tab is divided into two panes Node Controls Pane The upper Node Controls pane lets you manage connected nodes Select a node from the Node Information pane to manage it The Nod
106. pts to interpret paths with spaces in directory names Command Line Switches The remote install command includes these switches s_ Runs InstallShield Silent to execute a silent setup Specifies where to locate the install package Do not put a space between the f1 parameter and the path information For example the parameter 1 c storagecraft is incorrect The correct syntax is flc storagecraft 10 Using VirtualBoot VirtualBoot lets ShadowProtect users boot a system volume backup image in a Virtual Machine VM environment VirtualBoot leverages the open source Oracle VirtualBox software so you can quickly boot the backup image without performing a time consuming restore operation and without converting backup image files to a different format VirtualBoot provides tremendous value in the following situations System Fail over When you re dealing with Terabytes of storage restoring a failed system can take days However VirtualBoot lets you quickly recreate your failed system in a VM while you rebuild the failed system Users have full access to the system during this time with only a brief downtime to cut over to the new system once it is ready Downtime drops from days to just minutes Backup Test Disaster recovery is all about having system data stored in a way that is readily accessible should it be needed But can you be confident that your stored data is valid VirtualBoot lets you mount any backup image in a VM so you
107. rack Restores the first 63 sectors of a drive Some boot loader applications require this for the system to boot 7 On the Wizard Summary page review the details of the volume restore operation then click Finish You can view the progress of the restore volume operation in the Backup Jobs tab 8 Image Conversion Tool ShadowProtect includes the Image Conversion Tool so you can manage existing backup image files and provides the following primary features e Consolidate a point in time backup image Full Incremental images into a new Full image e Change the compression setting on an existing image Published December 2012 StorageCraft Support Center Page 39 of 63 SS STORAGECRAFT ShadowProtect User Guide e Change the encryption setting on an existing image e Split an backup image file into a Spanned Set where each file has a maximum file size This is useful for moving backup image files to CD or DVD e Convert a backup image into a virtual machine format VMDK or VHD Note Current hypervisors including Hyper V and VMware limit the size of a VMDK or VHD to under 2 TB You can access the Image Conversion Tool from either Windows or the StorageCraft Recovery Environment Published December 2012 StorageCraft Support Center Page 40 of 63 SS STORAGECRAFT ShadowProtect User Guide To use the Image Conversion Tool 1 Start the ShadowProtect Console see Starting ShadowProtect 2 In the Tools menu at the lef
108. ring the process of writing the image file Microsoft VolSnap The proprietary Microsoft snapshot technology Microsoft Volume Shadow Copy Service VSS The backup infrastructure available in Microsoft Windows XP and Windows Server 2003 and later which includes a mechanism for creating consistent data snapshots VSS produces consistent snapshots by coordinating with business applications file system services backup applications fast recovery solutions and storage hardware Mount as Drive Letter The process of assigning volumes active primary partitions and logical partitions to specific letter designators in the root namespace of a Microsoft operating system Unlike mount points see Mount Point drive letter assignment permits only letters in the namespace and they solely represent volumes In other words it is a process of naming the roots of the forest that represents the file system with each volume being an independent tree therein Mount Point A directory on a volume that an application can use to mount set up for use a different volume Mount points overcome the limitation of drive letters see Mount as Drive Letter and allow for more logical organization of files and folders Mounted Volume The ability to see and use a backup image that is physically located somewhere else on the network When mounted the backup image appears as a volume and behaves as if it is a part of the local computer system Mounted volumes are re
109. rovides the following file compression options when creating a backup image file N No data compression This option uses the fewest CPU resources but one uses the most disk space Standard Typically compresses data by about 40 Standard compression provides an optimal balance between CPU usage and disk space usage High Typically compresses data by about 50 This option requires the most g CPU resources but is useful when disk space is limited File Protection ShadowProtect provides the following file protection mechanisms when creating a backup image file This is particularly useful when storing backup image files on a network or off site to help prevent unauthorized access and use of your backup image files If you select to protect the backup image file you must specify the correct password in order to mount or restore the backup image Password Protection Assigning a password requires you to enter the correct password before using the backup image file for example to restore a volume or create a Differential backup image based on the password protected file ShadowProtect supports passwords comprised of alphanumeric characters Use the following guidelines when creating a password for the greatest security with password encrypted backup image files Use at least eight characters Use a random mixture of characters upper and lower case and numbers Don t use a word found in the dictionary Change your passw
110. rs by generating a new Full image and starting a new Image neia Set When set to On ShadowProtect recovers by 5 ON creating an Incremental image as planned along with a incremental A bees recovery Differential image based on the most recent Incremental image and the current volume This prevents disruption of the Incremental backup schedule but can result in increased CPU and network bandwidth when compared to creating a new backup Image Set Auto Enables or disables executing the last scheduled backup execution job if it was missed for example because the system of was powered off This option executes only the last unexecuted unexecuted backup job if ShadowProtect misses more task than one scheduled backup job Commands The Commands tab lets you specify command files exe cmd bat to execute at key points in the backup image file creation process The command files cannot rely on any user interaction so you should test each command file before using them with ShadowProtect ShadowProtect allows 5 minutes at each stage Pre snapshot Post snapshot and Post backup for command files to complete If the command files do not complete in 5 minutes ShadowProtect proceeds while the command files continue executing To use a command file for a particular stage either e Use Browse to locate and open an existing command file or e Enter the full file name including path into the appropriate field Pre Snapshot Executes
111. rting Node Settings Network View Adding and Deleting Remote Nodes Before managing a remote node you must add it to your Network View To add a remote node 1 2 Start the ShadowProtect Console see Starting ShadowProtect If the Network View is not visible select Network View from the View menu In the Network View click Add This creates a new node in the Network View named New Node 1 and opens a Server Properties pane where you can configure the remote node In the Server Properties pane specify the appropriate connection information for the remote node For information about remote node properties see Network View Modifying Remote Node Properties You can now connect to the remote node and manage ShadowProtect To delete a remote node 1 2 In the Network View select the remote node in the node list Click Delete Deleting a remote node does not delete ShadowProtect or any of its configurations from the remote node or remove the remote node from the Network View of any other system that might be configured to remotely manage that node Note You cannot delete the local node from the Network View Network View Modifying Remote Node Properties The properties table displays the properties of the currently selected remote node You can edit remote node properties as long as the remote node is not connected To modify the properties of a remote node 1 2 Start the Shadow
112. s based on the number of systems for which you are making backups For example using ShadowProtect to backup 100 computers requires 100 licenses Before using the Software review the complete End User License Agreement see http www storagecraft com legal Evaluation Version License StorageCraft provides an Evaluation version of the ShadowProtect Software as a CD or ISO image file With the Evaluation version you can create backup image files of system and data volumes You can also restore system and data volumes or specific files and folders The Evaluation version includes the StorageCraft Recovery Environment so you can restore system volumes with the Evaluation version The Evaluation version expires and ceases to operate when the Evaluation period ends Images created during the Evaluation period are fully compatible with the registered purchased version of the Software Trial Version License StorageCraft provides a Trial version of the ShadowProtect software as a free download With the Trial version you can create backup image files of system and data volumes You can also restore system and data volumes or specific files and folders However the Trial version expires and ceases to operate when the trial period ends Images created during the trial period are fully compatible with the registered purchased version of ShadowProtect However you cannot restore the system volumes because StorageCraft Recovery Environment is not includ
113. s Vista Family including o Vista Home Basic o Vista Home Premium o Vista Ultimate e Windows 7 e Windows 2000 Workstation SP4 Support for Hot Backup of the booted OS and Cold Backup from ShadowProtect Server Edition ShadowProtect SBS Edition Small Business Published December 2012 Recovery Environment Window Server 2000 SP4 Support for Hot Backup of the booted OS and Cold Backup from Recovery Environment Windows Server 2003 family including o Server 2003 Standard Edition o Server 2003 Standard Edition R2 Server 2003 Advanced Edition Server 2003 Advanced Edition R2 Server 2003 Enterprise Edition Server 2003 Enterprise Edition R2 Server 2003 Datacenter Edition Server 2003 Datacenter Edition R2 Server 2003 Web Edition o Small Business Server 2003 Windows Server 2008 including R2 32 bit x86 and 64 bit x64 Windows Server 2008 R2 Foundation Windows Server 2008 o 0000 0 0 Small Business Server 2003 Small Business Server 2008 StorageCraft Support Center Page 11 of 63 SS sTORAGECRAFT ShadowProtect User Guide Supported File Systems ShadowProtect supports the following File Systems e FAT16 e FAT16X e FAT32 e FAT32X e NTFS e Dynamic Disks Supported Storage Media ShadowProtect supports the following storage media e Locally connected hard drives e Removeable hard drives USB or FireWire e Network drives SAN NAS iSCSI e Optical media CD DVD Blu Ray Multi Boot Environments I
114. s session 10 3 Creating a VM Important Before using VirtualBoot to create a VM review the VirtualBoot Requirements and Limitations Published December 2012 StorageCraft Support Center Page 48 of 63 SS sTORAGECRAFT To create a virtual machine ShadowProtect User Guide 1 Start VirtualBoot then click Next on the VirtualBoot Wizard welcome page There are three ways to start VirtualBoot Executable In Windows select Start gt ShadowProtect gt VirtualBoot From a Windows command prompt type VirtualBoot lt backup image file gt where lt backup image file gt is Command the name including full path of the ShadowProtect backup image file that you want to use to create a VM Line For example VirtualBoot e backups C_VOL b005 spi Right Click In Windows Explorer right click the ShadowProtect backup image file that you want to use to create a VM Menu then select VirtualBoot 2 In the Backup Image List page provide the required information then click Next If you start VirtualBoot using the command line or right click menu option VirtualBoot populates the Backup Image list with all files that are part of the backup chain for the specified backup image file so a Lets you add a backup image file to the VM Use this if you have a separate data volume you want to add to the File g boot volme If the selected backup image file is encrypted you must provide a valid password to access it Remove Image Lets yo
115. sing the Image Conversion Tool see Image Conversion Tool Note If a backup image file is divided into multiple files the filename suffix will change to sp1 sp2 spN where M represents the file s sequence within the Spanned Image Set Backup Job Name The Backup Job Name field lets you specify a name for the backup job ShadowProtect uses this name as a prefix for each backup image file created as part of this backup job For example you can specify a backup job with the name Serveri to quickly identify just those backup image files that are related to Server1 Backup Comment The Backup Comment option lets you attach a comment to a backup image file These comments are available for review when mounting or restoring the backup image file at a later date By default the time and date stamp are added to the backup image Advanced Options ShadowProtect supports the following advanced options when creating a backup image job You can access these options by clicking Advanced on the Options page of the Backup Wizard see Creating Backup Image Files Note StorageCraft recommends using the default advanced option settings unless you fully understand the impact of changing these settings Advanced Options Backup Image Commands Retention C Include Free Space Performance Throttling Second and subsequent full backups are differentials Generate MDS file when creating an image file _ Ig
116. t or in the Tasks dropdown menu click Image Conversion Tool 3 The Image Conversion Tool wizard appears Click Next 4 On the Source Image File page browse to the location of the backup image files you want to modify ShadowProtect displays the Full images stored in the specified location Image Conversion Tool localhost Source image file Specify the backup image you want to modfy Select network location or browse to a local path External Drive E Backups Specify image names Base Name First Image Creation Time Last Imac c_vou boo1 5 26 2010 8 04 43 PM 5 26 2010 lt a 5 Select the Full Image File to work with then click Next Note You must provide the appropriate password If the backup image is encrypted 6 In the Backup Image Dependencies page select the Incremental image that represents the point in time to consolidate with the Full image then click Next image Conversion Tool localhost Backup Image Dependencies Very current selection or select another point in time File Name Creation Time t C_VOL bO01 spf 5 26 2010 8 04 43 Pr Original Partition Information Disk Information Originating Machine Information Image File Properties lt gt 149 05 GB _ i Dell NTFS 39 19 MB 149 01 GB lt Back Next gt Cancel Select a backup image file in the left pane to view its properties in the right pane ShadowProtect groups backup image file properties int
117. t Center Page 7 of 63 SS STORAGECRAFT ShadowProtect User Guide applications and Improve DaCckKups cre alle VSM windows 2000 Fast Good Note Windows 2000 does not support VSS Additionally ShadowProtect provides a Backup Scheduler that lets you configure automated backup jobs for protected volumes You can schedule Full Image Incremental Images as often as every 15 minutes and manage the retention of backup image sets The ShadowProtect Image Conversion Tool simplifies image management by letting you manage existing image files including consolidating files in an Image Set modifying password encryption and compression and merging or splitting image files Capture the Virtual Volume To backup the volume ShadowProtect replicates the virtual volume to create a backup image file A backup image file is a sector by sector representation of the volume at the time the volume snapshot was taken For more information about backup image files see Backup Image Files ShadowProtect writes the backup image file to the designated storage media Options include network storage SAN iSCSI NAS etc removable storage USB FireWire and optical storage CD DVD Blu ray The amount of time it takes to write the backup image file depends upon the system hardware and the size of the image file For information about configuring and creating backup image files see Creating Backup Image Files 2 2 Restore a Backup Image Once you h
118. t Wizard Mount Mounts the backup image file as read only using the next available drive Quick letter You can select multiple backup image files then Quick Mount Mount them simultaneously with each backup image file receiving the next available drive letter For information about dismounting a backup image file see Dismounting Backup Image Files 6 2 Backup Image Mount Options When mounting a backup image file consider the following e Whether to mount the backup image as a drive letter or at a mount point location e Whether to mount the backup image as read only or writeable Mounting a Backup Image as a Drive Letter The ShadowProtect Mount Utility lets you mount a backup image file as a drive letter on your computer with all the properties of the original volume After mounting a backup image as a drive letter you may perform a variety of tasks such as running ScanDisk or CHKDSK performing a virus check defragmenting the drive copying folders or files to an alternate location or simply viewing disk information about the drive such as used space and free space When a drive is mounted you may set it up as a shared drive Users on a network can connect to the shared drive and restore files and folders from within the backup image if you want end users to recover their own files You also may mount one or more backup images at a time The drives will remain mounted until you dismount them or r
119. tes if you want to use a secure connection to communicate with the SMTP Use SSL server When using SSL make sure to set the SMTP Port accordingly Email From Address The Email address that appears in email message s From field A semi colon separated list of Email addresses that you want to receive the notification For EMAI Eo madness example jdoe gmail com jsmith gmail com Optional A text string that appears below the ShadowProtect generated email content in the Subject field When creating this content use r for carriage return n for new line and t for tab characters Custom Subject Suffix Optional A text string that appears in the email Message field Use r for carriage return n for Custom Body Prefix new line and t for tab characters Send Email on Default Off Indicates if you want to send notification emails when ShadowProtect successfully Success completes a job Default Off Indicates if you want to send notification emails when ShadowProtect fails to Send Email on Failure complete a job Send daily report Default Off Indicates if you want to send a daily report of ShadowProtect activities Send weekly report Default Off Indicates if you want to send a weekly report of ShadowProtect activities 4 Optional Click Test Email to send a test message and confirm that the Email configuration is working properly If you have trouble receiving ShadowProtect email messages on your production email s
120. the specified command file before taking the image snapshot see Snapshot in Glossary For example you might execute a pre snapshot command file that places non VSS aware applications or databases into a backup state Note It takes only a few seconds to create a snapshot so non VSS databases or applications are out of production only briefly before they can be returned to normal operating mode with a post snapshot command Post Snapshot Executes the specified command file after taking the image snapshot see Snapshot in Glossary For example you might execute a post snapshot command file to return non VSS aware applications or databases to normal operating mode Post Backup Executes the specified command file after creating the backup image file For example you might execute a post backup command file to automatically copy the backup image file to an off site location or FTP server amp Note To avoid the 5 minute execution limit for post backup command files you can call a command file that simply executes another command file and then finishes This lets you complete the ShadowProtect associated command file in the 5 minute allotment while the secondary command file performs tasks that take longer to complete synchronizing or copying the backup image files to an alternate location scanning the backup image file for viruses etc Encryption The Encryption tab lets you select the algorithm used to encrypt the backup image fi
121. ther marked days in the upper VSS Incremental Backups section Warning Consider carefully before executing a non VSS continuous incremental backup job Without VSS there is the potential for lost data and corrupted files particularly with VSS aware apps In the event of a restore these applications may require an extended recovery using the application s tools to repair these losses the same as would occur to recover from a power failure and without a proper shutdown of the application 6 Mounting Backup Image Files The ShadowProtect Explore Backup Wizard guides you through the process of mounting a backup image file If the selected image file is part of a chain ShadowProtect automatically associates the needed files required to browse and restore this specific backup image file You only need to select the backup image you want to explore Once mounted you can treat the backup image file as you would any other Windows volume o Browse the backup image file o Share the backup image file Published December 2012 StorageCraft Support Center Page 34 of 63 SS STORAGECRAFT ShadowProtect User Guide o Copy individual files and folders from the backup image file o Modify the backup image file if the volume is configured as writeable o Use standard Windows security and file properties The restore process is the same whether you restore files and folders in Windows or need to use the StorageCraft Recovery Environment Whic
122. ting Backup Image Files in Windows Restoring a Volume Image Conversion Tool Remote Management Using VirtualBoot Other Operations Best Practices Additionally this Guide includes the following general information sections e Retention Policy Configurations e Product Support e Glossar Additional Information e For emerging issues and other resources see the following o The readme txt file included with the ShadowProtect product files o The StorageCraft technical support Web site at www storagecraft com support html e This User Guide is also available in the ShadowProtect user interface from the Help menu Documentation Conventions This symbol designates Note or Warning text that highlights important information about the configuration and or use of ShadowProtect 1 ShadowProtect Overview ShadowProtect provides robust and flexible disaster recovery by creating managing and restoring from backup image files A backup image file represents the exact state of your system at a given point in time ShadowProtect provides tremendous advantages over traditional disaster recovery methods Published December 2012 StorageCraft Support Center Page 3 of 63 SS STORAGECRAFT ShadowProtect User Guide Other Methods ShadowProtect 1 Repair hardware if necessary 1 Repair hardware if necessary 2 Collect all necessary OS media 2 Boot from Recovery CD 3 Reload OS from CD ROM 3 Restore entire system or selected fi
123. tion includes the following information e Email Subject Indicates that this notification is for a successful or unsuccessful back up job e Email Body Contains the following information about the backup job o Start time o Finish time o Source volume o Destination path To configure email notifications amp Note When doing this make sure your external email account has POP IMAP support enabled 1 Start the ShadowProtect Console see Starting ShadowProtect 2 In the Menu bar select Options gt Agent Options Published December 2012 StorageCraft Support Center Page 55 of 63 SS STORAGECRAFT ShadowProtect User Guide 3 On the Agent Options page provide the details of the Email configuration then click OK SMTP Server Name or The host name or IP address of the outgoing SMTP server to use when sending Email IP Address notifications for example smtp qmail com default 25 The port used by the SMTP service omer rat The default port for secure SMTP connections SSL is 465 SMTP Login User Name The username ShadowProtect uses to access the SMTP server For example jdoe gmail com SMTP Login Password The password associated with the SMTP user name The authentication method used by the SMTP server Select the appropriate authentication method for your SMTP server from the drop down list For example the SMTP authentication method for Gmail is Login SMTP Authentication Method Default Off Indica
124. tion of a large backup image chain while ShadowProtect continues to add Incremental backup image files to the same image chain This reduces the time necessary to restore a large volume from days or weeks to minutes or just a few hours Hot Backup A backup image taken when ShadowProtect is loaded on the computer s standard operating system A hot backup Published December 2012 StorageCraft Support Center Page 61 of 63 SS STORAGECRAFT ShadowProtect User Guide requires the use of a snapshot filter driver see Snapshot Hot Restore The restoration of a backup image while the computer or server remains up and running You cannot perform a hot restore of a system volume Image or Image File See Backup Image File Image Set The combination of a Full image and all additional Incremental images necessary to restore a computer to a given point in time Incremental Image File Backup files containing the sectors that have changed since the last Incremental backup was taken Incremental images are fast to create and smaller than either Full image files or Differential image files When restoring a drive or files and folders you must use the Full image file and the appropriate Incremental image files necessary to restore the computer to a specific point in time Lock Volume A software request to gain exclusive access to a particular drive Locking the volume prevents other software programs from changing the file system or opening files du
125. tory lets you analyze ShadowProtect backup activity over time including failed jobs if any Delete All Start Time End Time Type Source Destination Status ad 4 11 7 2009 1 00 15 PM 11 7 2009 1 46 55 PM Full backup C I NTFS E Backyps C_VOL b002 lt pF Completed 11 9 2009 10 00 01 AM 11 9 2009 10 48 11 AM Full backup C NTFS E Backups C_VOL b003 spF Completed i 11 9 2009 11 00 00 AM 11 9 2009 11 00 34 AM Incremental backup C NTFS Es Backups C_VOL b003 i001 spi Completed i 11 9 2009 12 00 00 PM _ 11 9 2009 12 03 30 PM Incremental backup C I NTFS Ex Backups C_VOL b0034002 spi Completed z 11 9 2009 1 00 00 PM 11 9 2009 1 00 31 PM Incremental backup C I NTFS E Backups C_VOL b003 i003 sp Completed 4 11 9 2009 2 00 00PM 11 9 2009 2 00 27PM _Incremenkal backup CA NTFS E Backups C_VOL b003 1004 sp Completed 11 9 2009 3 00 00 PM 11 9 2009 3 00 32 PM_ Incremental backup C NTFS E Backups C_VOL b003 1005 spi Completed 11 9 2009 4 00 00 PM 11 9 2009 4 00 26 PM Incremental backup C NTFS E Backups C _VOL b003 1006 spi Completed 11 9 2009 5 00 00 PM 11 9 2009 5 00 32 PM Incremental backup CA NTFS E Backups C_VOL bO034007 spi Completed 11 10 2009 5 51 32 AM 11 10 2009 5 51 32 AM _ Incremental backup C NTFS E Backups C_VOL Execution Faled Tiening Module Code Message 4 10 Nov 2009 05 51 32 service 100 service build 43 started job by incremental trigger 4 10 Nov
126. ts in the same directory and you want to manually specify the File Set GUID Globally Unique ID for the image set associated with this Key File You can locate this GUID if you a Extracted the File Set GUID from one of the set s image file s header information All backup image files in an image set share the same File Set GUID b Viewed the File Set GUID by starting to mount an image file from the relevant set with the Mount wizard in Windows Explorer then locating the GUID in the File set GUID field on the Image File Name page Key File associated with a specified backup image Use Browse to locate an image file in the set you want associated with this key file The tool will automatically extract the GUID for use in creating the key file 11 5 Changing Partition Creation Policy The Partition Creation Policy Editor lets you modify basic disk geometry settings used to create a new partition You can access the Partition Creation Policy Editor from the Disk Map tab action menu right click menu see Disk Map Tab Partition Creation Policy Editor Select Policy Layout Type Partition Start Alignment Partition End Alignment Offset From Disk tart Disk Start Offset Units To modify partition creation settings 1 Start the ShadowProtect Console see Starting ShadowProtect 2 On the Center panel select the Disk Map tab 3 Right click the desired partition then select Edit Policy 4 In the Partition Creation Poli
127. u remove a backup image file from the VM File Specify Lets you designate the boot volume in the VM Typically VirtualBoot detects this automatically but if you Boot include multiple bootable volumes in the VM you can select the volume that VirtualBoot designates as the boot Volume volume Note If you specified a backup image file when starting VirtualBoot this page lists the related backup image file information 3 In the Options page provide the required information then click Next Specify the operating system for the new virtual machine Automatically create the new virtual machine Automatically start the new virtual machine Specify the name of the new virtual machine Specify the amount of memory to allocate to the new virtual machine Specify the VM network adapter type From the dropdown menu select the Windows OS contained in the boot volume of the backup image file Select this option to have VirtualBoot automatically create the VM as part of the configuration process If you do not select this option you must manually configure the VM in VirtualBox In either case VirtualBoot creates the XSP files that VirtualBox uses to define the virtual disk drives in the VM Note VirtualBoot ALWAYS places the boot volume in the Disk_0 XSP file For more information see Creating a VM Manually Select this option to launch VirtualBox automatically after the VM is complete and load it for use Specify
128. uide Network View Toggles to display the list of nodes running the ShadowProtect Backup Agent see Remote Management Backup Launches the Backup Wizard see Creating Backup Image Files Restore Launches the Restore Wizard see Restoring a Volume Explore Backup Launches the Explore Backup Image Wizard see Mounting Backup Image Files Dismount Backup Image Launches the Backup Image Dismount Wizard see Dismounting Backup Image Files Note Several tools are available only in the Recovery Environment RE For more information about these tools see the StorageCraft Recovery Environment User Guide Verify Image Launches the Verify Image Wizard see Verifying Backup Image Files Image Conversion Tool Launches the Image Conversion Tool Wizard see Image Conversion Tool Network Configuration RE only Launches the Network Configuration utility where you can configure a computer s network access settings HIR Configuration RE only Launches the Hardware Independent Restore HIR utility where you can restore a backup image to a different environment from which it was created Load Drivers RE only Opens the Load Drivers dialog box where you can configure storage drivers for use in the Recovery Environment File Browser RE only A simple file browser that lets you browse files and folders of a backup image file Text Editor RE only A simple text editor Vista BCD RE only Launches the Vista BCD e
129. ull and Incremental backup images Creates a recurring backup job based on a monthly schedule You select the days of the month and time of day to start a Full backup Monthly Optionally you can specify a schedule for Incremental backups a Select the weekdays to create Incremental backups b Specify times of day to start creating Incremental backups Continuous Creates a recurring backup job See Configuring a Continuous Incremental Backup Job for details Incrementals 6 Conditional On the Previous Backup Image page select the existing backup image file to use as a basis for creating the Differential backup image then click Next This page displays only when you specified a Differential backup in the Backup Schedule page 7 On the Options page select the desired backup image file options then click Next The Options page lets you set both basic and advanced backup image options For more information about each of the available options see Options 8 On the Wizard Summary page review the backup job configuration then click Finish Select Execute Now to run the backup job immediately in addition to the schedule defined in the job You can monitor the progress of the backup in the Backup Jobs tab see Backup Jobs Tab 5 3 Destinations Backup destinations let you create pre defined storage locations for backup image files either locally or on a network You can then select these destinations when creating backup jobs Th
130. work interface card drivers supported by Recovery z e Protection from local hard Environment Metai Hard Drive drive failure e Complexity Users must have network rights to save and access e Off site storage backup images e Good media for archiving CD DVD Blu Ray e Protection from local hard drive failure e Slower backups due to media speeds e File restrictions due to limited size 5 2 Configuring a Weekly Monthly Backup Job To configure a weekly or monthly ShadowProtect backup job 1 Start the ShadowProtect Console see Starting ShadowProtect 2 Start the Backup Wizard then click Next There are several ways to start the Backup Wizard including o In the Wizards tab click Backup o In the Tasks menu click Backup Published December 2012 StorageCraft Support Center Page 24 of 63 SS STORAGECRAFT ShadowProtect User Guide o In the Menu Bar select Tasks gt Backup 3 On the Volumes to Back Up page select the volumes to backup then click Next ShadowProtect creates a separate backup file for each volume 4 On the Backup Name and Destination page specify the following information about the backup image file then click Next You can select either a local drive or network location to store the backup image file Local Drive Click Browse In the Open Folder dialog box select the local drive and folder to store the backup Location image file Network Share In the drop down list select lt Network Locations gt
131. y re start the backup job in the Backup Jobs tab to continue making backups e If you power off a VM created with VirtualBoot DO NOT select Restore current snapshot VirtualBoot as a shutdown option or you will lose all Incremental backup data written in the VM since its creation Select this option only if you want to revert the VM back to its original state Published December 2012 StorageCraft Support Center Page 50 of 63 SS STORAGECRAFT ShadowProtect User Guide To continue incremental backups in the VM 1 Launch your VM using either VirtualBoot by selecting the relevant image file in Windows Explorer or VirtualBox by selecting the appropriate pre existing VM 2 Once the VM loads log in then start ShadowProtect in the VM 3 4 In the Destinations tab select the destination object used to store the VM s source backup image files then click Edit In ShadowProtect select the Destinations tab Warning Do not delete the destination object or you will break the backup image chain Rather modify the destination object as needed to point to the current location of the backup image files used to create the VM In the Destination dialog box modify the Destination Path to point to the location of the backup image files used to create the VM then click OK You might need to modify the network credentials Domain User Password in the destination object to access the backup image files in their new location If you
132. ys information about the currently selected backup job in three panes Job Status Displays information about the current backup job including the destination backup image file and status queued running completed and the time remaining running job or total time completed job Click Basic View Details to view the Volume Backup tab Properties Backup Job Displays information about the backup job configuration including Compression Encryption and the backup job options Schedule If the selected backup job is a recurring job the Basic Properties tab displays the job schedule for both Full backup images and Incremental backup images where applicable Volume Displays detailed information about the currently running backup job including time remaining throughput and an Backup Event log If no backup job is running the Volume Backup tab displays details from the most recent backup job Published December 2012 StorageCraft Support Center Page 20 of 63 3 STORAGECRAFT ShadowProtect User Guide Destinations Tab The Destinations tab displays information about the configured storage locations for backup image files From this tab you create or modify the destinations used by ShadowProtect backup jobs For more information see Destinations o 90 2 Add Delete Edt Refresh Type Name Path NetworkShare Omni Backup Omniportal dbitech Local Directory External Drive E Backups Base Name First Image Creation Time Last

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