Terminal User Guide EFT930G/B
Contents
1. Press ENTER for ALL Press CLEAR to SELECT End of Day Banking Bank lt aquirier gt Enter YES Clear NO Please note If Stored or Session Totals Not Agreed is printed on your End of Day receipt please contact Customer Services 30 Entering Function Codes There may be occasions when you have further requirements of your terminal These can be met through the use of Function Codes 1 At the READY prompt press the MENU button twice Use the arrow buttons to view the available options and press the GREEN button when the Select Function option is highlighted 2 Key enter the function code required and then press the GREEN button Page 27 Once the function code has been entered follow the prompts displayed by the terminal You may be prompted to swipe your Supervisor Card or key in Supervisor code The following codes are available for you to use CODE TITLE DESCRIPTION Print Transaction Refer to section 33 Set Date Time Refer to section 31 fio ater E Waiter ID s Restaurants Default Waiter 0 A default waiter Waiter 0 SHARED will be created automatically by the terminal This can be used if you do not want to create individual Waiter ID s All Sale transactions with gratuity will add tips gratuities to this waiter without the need for a waiter ID to be entered during transaction processing The total of all Waiter 0 tips gratuities will be printed as part of the Waiter Totals Report showing the total2. Referral Password Enter YES Clear NO Pressing the YELLOW button will return the terminal to the READY prompt If this is the first time the Password has been set please enter 0000 and then press the GREEN button If the code is to be changed key the current code and then Enter Current press the GREEN button Bernal ewe Enter a new Referral Password and then press the GREEN and then press ENTER button Re key the new Referral Password to confirm and then press Enter New the GREEN button Referral Password and then press ENTER The terminal will print a receipt to confirm the Password has been changed and will return to the READY prompt Confirm New Referral Password and then press ENTER Page 14 13 Refund 1 At the READY prompt press the MENU button 2 Use the arrow keys to highlight refund and press the GREEN button 3 Either key in the amount of refund transaction and then press GREEN button or swipe insert card in the terminal and then key in the refund amount REFUND Key in Amount and then press ENTER If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If REFUND so key in the last four digits of the customer s card Insert or swipe card number and press the GREEN button to continue or press Cancel key The terminal will check the card If a customer presents a card that supports multiple card schemes you may be required
3. Please note Only certain types of debit cards allow Purchase with Cashback 1 At the READY prompt press the MENU button Use the arrow buttons to view the available options and press the GREEN button when the Purchase with Cashback option is highlighted 2 Key in the amount of the sale and press the GREEN button Key in Amount and then press enter 3 Either key in the cashback amount and then press GREEN button or swipe insert card in the terminal and then key in PWCB the cashback amount Key in Cash Amount The transaction will now continue as a normal sale and then press enter transaction Please refer to Section 10 of this guide for how to complete a Sale transaction Please note The full card number may not will be printed on the merchants receipt depending on the terminal configuration 16 Cash Advance Please note that this option is only available for certain types of business Please contact Customer Services for further information Please note Only certain types of cards allow Cash Advance 1 Use the arrow buttons to view the available options and TRANSACTION MENU press the GREEN button when the Cash Advance Refund option is highlighted Cash advance Purch with Cashback 2 Either key in the transaction amount and then press GREEN button or swipe insert card in the terminal and then CASH ADVANCE key in the transaction amount Key in Amount 0 00 If performing a swiped transaction your terminal ma
4. 40243582 35 How to Test the Signal Quality You should make every effort to retain a high signal strength when using the terminal signal strength is indicated by this symbol on your terminal display B To test the signal strength please proceed as instructed below This will allow you to determine if you have any bad reception areas Note A good reading is 255 and a low reading would be 180 Try to achieve a reading between 200 and 255 1 At the READY prompt press the MENU button twice Using the arrow button select the Select Function option and then press the GREEN button 2 Enter the number 36 and then press the GREEN button 3 Swipe the Supervisor Card or key in Supervisor code 4 Using the arrow button select the Test Radio Link option 5 To start the test press the GREEN button If not press the RED button to abort the test procedure 6 The signal test will run for 60 seconds and print the result If the result is low ie 180 move the base to a different location and run the tests again Press CANCEL to quit the testing and Return to the READY prompt SYSTEM MENU Totals Print Function Codes Select Function Key in Function Code and then press ENTER Signal Quality Test Press ENTER to start or CANCEL to quit Signal Quality Test Running xx seconds remaining press CANCEL to quit Signal Quality Test Press ENTER to start or CANCEL to quit Page 33 36 How to Change a Paper Ro
5. AUTHORISATION BUT BEFORE COMPLETION When carrying out a swiped transaction and the transaction requires cancelling after authorisation has been obtained but before the transaction has been completed press the YELLOW button at the SIGNATURE OK prompt to select NO and reject the signature The transaction will be cancelled and a void receipt will be printed 3 CANCELLING AFTER COMPLETION OF A TRANSACTION If the transaction requires cancelling after the transaction has been completed a REVERSAL or a REFUND will need to be performed Please refer to Section 22 for Reversal or Section 13 for Refund Please note Reversal transactions can only be carried out within 30 seconds of the transaction taking place 4 CANCELLING THE TRANSACTION BY THE CUSTOMER If the customer selects to cancel a transaction they will be asked to confirm if they wish to do so and return the terminal You should then remove their card and press the GREEN button and the terminal will print out a receipt for the customer and one for your records 26 Clearing Mistakes If a mistake is made when entering numbers or letters press the YELLOW button until the incorrect numbers or letters have been removed or press the RED button to erase all input Now re key the correct entry Printing Duplicate Receipts 1 At the READY prompt press the MENU button Use the TRANSACTION MENU arrow buttons to view the available options and press the Refund GREEN button when the Dup
6. Day report please contact the Helpdesk Page 35 40 Miscellaneous Prompts Below are explanations for some of the common prompts displayed by the terminal PROMPTS CAUSE REASON REMEDY Call Auth centre Assistance required Call the Authorisation Centre on the number displayed by the terminal Once you have spoken to the Authorisation Centre press the GREEN ENTER button and follow the prompts displayed by the terminal Call Helpdesk Assistance required Please contact your Helpdesk NOT AUTHORISED The card issuer has declined to Ask the customer to pay by authorise the transaction some other means and press the YELLOW button Referral Assistance required Call the Authorisation Centre on the number displayed by the terminal When the call is answered quote the referral message and your Merchant Number Unable to Authorise Transaction declined by the Ask the customer to pay by card some other means and press the YELLOW button Unable to Connect Terminal not connecting to host Check the telephone line is via a telephone line connected properly Call the Helpdesk for guidance DIV434697A Copyright O 2012 Ingenico UK Ltd ALL RIGHTS RESERVED Date May 2012 Released for UT4 13 10 Page 36 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number DIV434697A Cover
7. amount including any gratuity and press the GREEN button or insert swipe the customer s card and REFUND then key in the total amount Insert or Swipe Card to continue or press CANCEL key 3 If the transaction value is below the max Contactless value you may be asked to either present insert or swipe the customer s card through the terminal If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customers card number and press the GREEN button The terminal will check the card If a customer presents a card that supports multiple card schemes you may be required to choose which card scheme to use You may be prompted to swipe the Supervisor Card or enter supervisor code through the terminal 4 If a gratuity has been added press the GREEN button If no gratuity has been added press the YELLOW button REFUND Gratuity Added Enter YES Clear NO 5 If a gratuity has been added enter the amount of the gratuity and press the GREEN button REFUND Key in GRATUITY 0 00 and then press ENTER 6 You may be asked to key in the Waiter ID from the REFUND original transaction and press the GREEN button Original Waiter ID The transaction will now proceed as a normal sale and then press ENTER transaction Please see section 10 for information on how to complete a Sale transaction 20 Pre Authorisation Please note th
8. collected and recycled with respect to the environment you must contact your supplier contact the Ingenico local office or the commercial head office in charge of your country on www ingenico com lt lt contact us gt gt page The abandonment or uncontrolled disposal of waste can harm the environment and human health So by recycling your product in a responsible manner you contribute to the preservation of natural resources and the protection of human health Batteries If your product contains batteries they must be disposed of at the appropriate collection points Page 5 4 Installing the Terminal Ensure the mains supply is connected to the terminal and switched off Connect the telephone network cables to the base unit before connecting them to external sockets Ensure you have your Merchant ID to hand This can be found on your Welcome Letter Place the terminal handset onto the base if you have not already done so Dual Comms Mode You should use the VA arrows to highlight the required option and then press ENTER to select that option If using a EFT930G the display will show GRPS Network twice Now switch on the mains supply The terminal will display this screen press ENTER and a number of additional screens will be displayed while the handset assigns to the base At this screen press the GREEN button and the installation process will continue ONLY APPLIES IF TRANSMITTING VIA TELEPHONE LINE If your termin
9. customer is not present A Mail Order Transactions Begin at Step 1 if you are performing a Mail Order Transaction B Card Read Failure or Key Card Number Begin at Step 2 if You have swiped a customer s card at the READY prompt and the terminal displays CARD READ FAILURE OR If you have selected the Sale option from the Transaction menu and unsuccessfully swiped the card three times and the terminal displays Key Card No 1 At the READY prompt press the MENU button Use the arrow buttons to view the available options and press the GREEN button when the required option is highlighted 2 Key in the amount if the transaction and then press the GREEN button or key enter the customer s card number when you see this prompt The card number will be displayed as it is keyed in 3 The terminal will check the card number Key in the card expiry date and press the GREEN button 4 You may be asked to enter the start date or issue number from the card Enter them as they appear on the card and press the GREEN button 5 If the customer is present press the GREEN button If this is a mail order transaction press the YELLOW button and proceed from number 9 below TRANSACTION MENU Refund Sale Purch with Cashback lt transaction type gt Insert or Swipe Card to continue or press Cancel key lt transaction type gt Key expiry date MMYY and then press ENTER lt transaction type gt Key start date MMYY a
10. following lt transaction type gt Enter the numeric digits from the customer s Post Code Key in Numerics from i e EH11 9YE would be entered 119 and then press The Post Code the GREEN button and then press ENTER Enter the customer s house number i e Flat 5 29 High lt transaction type gt Street would be entered 529 and then press the GREEN Key in first five digits button of the address and then press ENTER 10 The terminal will now dial out for authorisation and the authorisation code will be displayed Press the GREEN button lt transaction type gt AUTH CODE nnnnn lt Aquirer name gt press ENTER The terminal will display the results of the address check The result will be printed on the merchant receipt The security message will advise the response for any information entered at the Security Code Address and Post Code prompts Page 22 ALL MATCH All data entered is correct SEC CODE MATCH ONLY Only the Security Code is correct ADDRESS MATCH ONLY Only the address is correct NO DATA MATCHES None of the data entered is correct DATA NOT CHECKED The data has not been checked 11 To accept the transaction press the GREEN button and a customer receipt will be printed Press the GREEN AEE ODE ann button again and this will print a copy of the receipt for your Beau messages g P py P V Press ENTER to Accept records Press CLEAR to Decline To decline the transaction press the YELLOW button and
11. from those shown here NOTE Only three options can be displayed on the terminal screen at any one time Use the arrow buttons to view the available options Press the GREEN ENTER button to select a highlighted option The terminal will return to the READY display if no option is selected within 30 seconds The System Menu enables you to perform an administration function on the terminal Select the System Menu by following the instructions below At the READY prompt press the MENU button until the System Menu is displayed Other menu options may appear before after depending on your configuration Use the up and down arrow buttons to view the available SYSTEM MENU options and press ENTER to make your selection when the Totals required option is highlighted Print Function Codes Select Function Throughout the transaction flows in this guide all your po instructions are denoted by this unshaded display Page 8 All instructions to be carried out by the customer are A A t i denoted by this shaded display See oa Cardholder to key PIN At this time you should hand the terminal to the Enter OK Clear REKEY customer and ask them to follow the instructions displayed Entering Letters You may need to enter letters using your terminal Most numeric buttons have alphabetical characters allocated to them e g the number 2 button has a b and c allocated to it e g the number 5 button has j k and allocated to it To e
12. prompt press the MENU button twice Use SYSTEM MENU the arrow buttons to view the available options and press Totals the GREEN button when the Select Function option is Print Function Codes highlighted Select Function 2 Key enter the number 38 and press the GREEN button You will then be asked to swipe the Supervisor Card or enter Supervisor code Key in Function Code and then press ENTER Page 30 3 Press ENTER to continue setting Sleep Parameters or Clear to cancel 4 Enter the number of minutes before which the terminal goes to sleep and then press the GREEN button The terminal will return to the READY prompt SYSTEM Sleep Parameters Enter YES Clear NO Number of Mins before going to sleep 1 30 and then press ENTER 33 How to Print a Transaction Log This function allows you to print a log of your last 100 transactions should the need arise for example to check any financial discrepancies 1 At the READY prompt press the MENU button twice Use the arrow buttons to view the available options and press the GREEN button when the Select Function option is highlighted 2 Key enter the number 16 and press the GREEN button You will then be asked to swipe the Supervisor Card or key in Supervisor code 3 To print a transaction log for the selected acquirer press the GREEN button If not press the YELLOW button 4 Press the GREEN button again and the transaction log for that acquirer will
13. the terminal helpdesk immediately You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy CAUTION NEVER ask the customer to divulge their PIN Code Customers should be advised to ensure that they are not being overlooked when entering their PIN Code Powering down the EFT930 base Disconnect the EFT930 power supply block adapter from the electrical mains network Page 2 Lithium Battery The EFT930 is fitted with a lithium battery which can only be accessed and serviced by a qualified technician The EFT930 is fitted with battery specially designed for this terminal Only use the appropriate chargers and batteries listed in the Ingenico s catalogue Do not short circuit the battery Do not attempt to open the battery case as its components cannot be modified Used batteries must be disposed of at the appropriates sites Warning There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire Electrical Power Outlet The electrical outlet must meet the following criteria Must be installed near the equipment and easily accessible Must meet standards and regulations in the country where used For type A plug the protection of the installation must be set to 20 A Telephone Network The phone jack must comply with standards and regulations in the country where used On Aircraft Your handset must b
14. to choose which card scheme to use You may be prompted to either swipe the Supervisor Card or key in Supervisor code PIN entry is not required on refunds The transaction will proceed as a signature verified sale Please refer to Section 10 of this guide for instructions on how to complete a Sale 14 Contactless Refunds To perform a Contactless Refund Amount Entry First must be enabled the card scheme must be configured to allow it and the transaction amount must be below the maximum contactless transaction limit Note A Contactless Refund may be performed either by using credit debit cards if configured or any other contactless devices such as Fobs or Mobile Telephones If the transaction value is below the maximum Contactless Limit a screen similar to the following will be displayed REFUND Key in TOTAL Amount If the value is above the Contactless Limit you will be asked and then press ENTER to swipe insert card Normal card checks will be performed REFUND 9 00 Present Insert or Swipe Card to If refunds are supervisor protected then you will be asked to continue or press Cancel key swipe supervisor card or key in supervisor code Page 15 15 Purchase with Cashback This menu option only needs to be used to provide Cashback when normal Sale transactions are performed with a gratuity Selecting this option allows a transaction to be carried out with Cashback instead of with gratuity
15. value of tips gratuities performed Adding an Individual Waiter ID Your terminal can be configured to recognise individual Waiter ID s These make it possible to identify which staff member has dealt with the transaction The Waiter ID will be printed on the receipt 1 At the READY prompt press the MENU button twice SYSTEM MENU Totals 2 Using the arrow button select the Select Function option Print Function Codes and then press the GREEN button Select Function 3 Enter the number 40 and then press the GREEN button 4 Swipe the Supervisor Card or enter Supervisor code EFT Waiter Setup 5 If you want to proceed to the Waiter Setup menu press the GREEN button If not press the YELLOW button to return to the READY prompt Enter YES Clear NO 6 Using the arrow button select Add and then press the GREEN button Change Name Delete All Create Defaults Page 28 7 Your terminal will automatically allocate the next available Waiter ID Key in the text name description and press the GREEN button this field is limited to 10 characters Please refer to Section 8 of this guide for instructions on how to enter letters Deleting a Waiter ID Follow steps one to six above and select Delete from the WAITER SETUP menu now proceed as follows 1 Key in the Waiter ID code that is to be deleted and then press the GREEN button 2 If you want to proceed to delete the Waiter press the GREEN button If not press th
16. 4 PIN Entry Failure If an incorrect PIN has been entered the terminal will display INCORRECT RE ENTER PIN The cardholder should re enter their PIN and press the GREEN button The cardholder has three attempts to enter their PIN after which the terminal will display the message PIN TRIES EXCEEDED The cardholder should hand the terminal back to you and contact their card issuer VERIFY ACCOUNT Insert or Swipe Card to continue or press Cancel key Amount PIN Cardholder to key PIN Enter OK Clear REKEY Amount PIN ACCEPTED RETURN TERMINAL Do NOT Remove Card INCORRECT RE ENTER PIN Cardholder to key PIN Enter OK Clear REKEY PIN TRIES EXCEEDED Contact Card Issuer RETURN TERMINAL Do NOT Remove Card PIN TRIES EXCEEDED Press ENTER to Continue with Signature The transaction will continue and seek authorisation with a signature verification Press the GREEN button to continue the transaction 25 Cancelling Transactions 1 CANCELLING BEFORE AUTHORISATION A transaction can be cancelled at any time before authorisation has been obtained Press the RED button The terminal will display CANCELLED and print a receipt for the customer which will be marked as cancelled Then press the GREEN button and the terminal will print a merchant receipt for your records Press the GREEN button again and the terminal will then return to the READY prompt Page 24 2 CANCELLING AFTER
17. C and Industry Canada that it does not exceed the limit established by each government for safe exposure The tests are performed in positions and locations e g at the ear and worn on the body reported to the FCC and available for review by Industry Canada The highest SAR value for this equipment when tested for use when worn on the body is 0 711 W kg Body worn measurements differ among phone models depending upon available accessories and regulatory requirements 2 While there may be differences between the SAR levels of various terminal and at various positions they all meet the governmental requirements for safe exposure The SAR values found for the EFT930G GSM GPRS Point of sale terminal are below the maximum recommended levels of 1 6 W Kg as averaged over any 1 g tissue according to the FCC rule 2 1093 the ANSI IEEE C 95 1 1999 the NCRP Report Number 86 for uncontrolled environment according to the Health Canada s Safety Code 6 and the Industry CanadaRadioStandardsSpecificatio n RSS 102 f o r G e n e r a Population Uncontrolled exposure For body worn operation this phone has been tested and meets FCC RF exposure guidelines when used with an accessory that contains no metal and that poitions thedevice a minimum of 0 mm from the body Page 4 3 Declaration of Conformity The CE marking indicates that the EFT930 products complies with the requirements of European Direc tive 1999 5 EC of 9th March 1999 on Radio and Tele
18. L MID 12345678 CALL nnnn nnnnnnn and then press enter Enter Referral Password and then press enter Please Wait SALE Authorisation given ENTER YES CLEAR NO SALE Key in Auth Code lt Auth Code gt and then press ENTER Page 13 Incorrect Code Password If you enter an incorrect Password this screen will be INCORRECT REFERRAL displayed press the YELLOW button to retry PASSWORD Press CLEAR to retry If an incorrect Password is entered at the second attempt this screen will be displayed press the GREEN button for a Enter Referral Password final retry LAST TRY and then press ENTER Once the number of tries has been exceeded the terminal will cancel the transaction print Cancelled receipts and NUM TRIES EXCEEDED return to the READY prompt Please call Help Desk on nnnn nnn nnnnannn You will have to contact the helpdesk to reset password Press CLEAR 12 Setting the Referral Password Function 23 will allow you to set and change the Referral Password At the READY prompt press the MENU button twice Use the arrow buttons to view the available options and press the GREEN button when the SELECT FUNCTION option is Print Function Codes highlighted Select Function Enter the number 23 and then press the GREEN button the terminal will ask you to swipe the Supervisor card or key in your Supervisor code EFT Set Referral Password Now press the GREEN button to select the option to Set the
19. New terminals are dispatched with some charge present Transactions can be performed providing the terminal is connected to the charger unit so that it can continue charging One of these Battery Status Symbols will be displayed depending on the charge in the battery and whether the handset is on the Base If the terminal is on the base unit the battery symbol will display a power cord from the bottom of the battery Page 7 7 Signal Information EFT930GCC The signal icon represents the strength of the GSM GPRS mobile signal The fewer bars indicated represents poorer network strength Your terminal may not be able to communicate with the acquirer if the signal is very poor The network name shown next to the signal icon indicates which network the terminal is communicating by This symbol indicates that the network and SIM card are fitted When GPRS is green it shows that the terminal is connected to the network EFT930BCC If this symbol is displayed in BLUE the handset is in range of the base unit and 40243595 can be used safely B If this symbol is displayed in RED the handset is out of range of all the base unit and cannot be used 8 Using the Menus The Transaction Menu enables you to perform a transaction on the terminal At the READY prompt press the MENU button RANSACTION MENU Refun The first option on the list will be highlighted sale Purch with Cashback The actual options shown may differ
20. Y Merchant Number 12345678 Installation is now complete and the terminal will display the READY prompt Your terminal is now ready for use Check the date and time on your terminal if this needs to be corrected refer to Section 31 of this guide for details on how to do this 5 Using the Terminal Switching the Terminal On and Off To SWITCH ON the terminal when it is off the base press If on the base the terminal will always be powered To SWITCH OFF the terminal press the yellow CLEAR button and C at the same time The Terminal Display The terminal has a colour display and the icons in the banner at the top of the display use colour to indicate their status Signal Strength and Assigned Base 1 gt This will indicate the This will indicate the signal amount of battery charge strength see section below READY see section below Connection Information dee Battery Information Battery Charge Indicator 6 Battery Information Your terminal is supplied with a removable rechargeable battery This battery recharges when the terminal is connected to the charger unit Battery low Following installation the battery charge status is indicated by the battery icon found in the top right hand corner of the terminal display When you charge the battery for the first time it should be Battery fully charged until full capacity is indicated This may take from charged off base 4 to 16 hours
21. a void receipt will be printed for the customer Press the GREEN button again and a void receipt will be printed for your records 22 Reversal You can reverse the last previously authorised Sale or Refund transaction provided the reversal is carried out within 30 seconds of completing the original transaction 1 At the READY prompt press the MENU button Use the TRANSACTION MENU arrow buttons to view the available options and press the Refund GREEN button when the Reversal option is highlighted Duplicate Receipt Reversal 2 The terminal will dial the authorisation centre and display the message CONNECTION MADE The terminal will now confirm the reversal is successful and print a receipt REVERSAL Dialling i lt Aquirer Name gt 3 Tear off the receipt and give this to the customer as a copy of the transaction Press the GREEN button The terminal will now print a copy of the receipt for you to retain for your records Press the GREEN button and the terminal will return to the READY prompt If a re print is required press the MENU button 23 Verify Account Verify Account Press the MENU button and then use the arrow keys to Pre Auth highlight the transaction type from the transaction menu Refund and then Press ENTER Page 23 Insert or Swipe Card Cardholder PIN entry asterisk will be displayed as each PIN digit is keyed in The terminal will contact the acquirer to verify the account holder 2
22. al is connected via a direct line press the YELLOW button to select NO If your phone line is connected to a switchboard PABX press the GREEN button to select YES If you selected YES key in the number used to get an outside line often 9 and press the GREEN button If your telephone line uses the 1571 or call waiting function press the GREEN button NOTE if you select no here and you do use these functions the terminal will be unable to dial out for authorisations when a call message is waiting Key in your merchant number and press the GREEN button The terminal will start to dial the Host computer and a number of communication messages will be displayed The terminal may contact card acquirers Connection Method Telephone lt PPP gt LOCAL NETWORK PLACE TERMINAL ON A BASE WITH A PHONELINE and press ENTER Terminal Installation Plug in Phone Line and then press ENTER Dial Prefix Required Enter YES Clear NO Key in the Number used to get an Outside Line and then press ENTER Does the Tel Line have Call Waiting or 1571 Enter YES Clear NO Terminal Installation Key in Merchant No and then press Enter Further communications messages will be displayed An installation report will then be printed displaying the card types that your terminal will accept Page 6 Finally the terminal will dial the Host computer to report the Fr as HG successful installation J a 09 2009 E READ
23. be printed It will show the previous 20 transactions for that acquirer Step 3 and 4 will repeat for each acquirer Once all have been printed press the GREEN button and the terminal will return to the READY prompt SYSTEM MENU Totals Print Function Codes Select Function Key in Function Code and then press ENTER Print Transaction Log lt Aquirer Name gt Enter YES Clear NO Print Transaction Log Continue Enter YES Clear NO 34 How to Assign a Terminal to a Base Unit Place the terminal handset onto the base unit 1 At the READY prompt press the MENU button twice 2 Use the arrow buttons to view the available options and press the GREEN button when the Select Function option is highlighted 3 Key enter the number 36 and press the GREEN button You will then be asked to swipe the Supervisor Card or key in Supervisor code SYSTEM MENU otals Print Function Codes Select Function Pd Key in Function Code and then press ENTER Page 31 4 To assign the terminal to a base unit press the GREEN button To cancel the operation press the YELLOW button 5 Select ASSIGN TO BASE and press the GREEN button 6 Place the handset onto the base unit if you have not already done so The terminal will display different screens to confirm that the base unit assignment is in progress SYSTEM Radio Setup Enter YES Clear NO RADIO SETUP Assign to base Select base Remove base The termi
24. beyond payment Terminal User Guide EFT930G B Contents Section OSLO BR INE KWWWWWWWWWWNNNNNNNNNN d SPs eases 0 Title Introduction Important Safety Instructions Declaration of Conformity Installing the Terminal Using the Terminal Battery Information Signal Information Using the Menus Starting a Transaction Sale Transactions Voice Referrals Setting the Referral Password Refund Contactless Refunds Purchase with Cashback Cash Advance Add Gratuity as a Percentage Purchase with Gratuity Restaurants Refund with Gratuity Pre Authorisation Key Entering Card Details and Mail Order Transactions Reversal Verify Account PIN Entry Failure Cancelling Transactions Clearing Mistakes X and Z Totals Waiter Totals End of Day Banking Entering Function Codes How to Change the Date and Time How to Set Sleep Parameters How to Print a Transaction Log How to Assign a Terminal to a Base Unit How to Test the Signal Quality How to Change a Paper Roll Insuring the Terminal Security Warning Notice Helpful Hints Miscellaneous Prompts 1 Introduction This guide will detail how you install and use your EFT930 terminal including Safety Instructions and instructions on transaction processing printing reports and general maintenance of the terminal Important Battery Information Battery Operation The terminal displays the Battery Power status as a number of bars much like those on a mobile phone disp
25. communications Terminal equipment for The protection of the health and safety of the user and any other person The protection requirements with respect to electromagnetic compatibility and complies with the following harmonised standards where applicable EN60950 1 12 2001 According to 73 23 EEC Low Voltage Directive EN301489 1 7 08 2000 According to 89 336 EEC EMV Directive EN301511 12 2000 According to 1999 5 EC R amp TTE Directive EN50360 07 2001 According to 1999 519 EEC R amp TTE Directive EN50360 07 2001 According to 1999 519 EEC Electro Magnetic Directive And for the whole range complies with the European approval specification on connecting terminals with DTMF dialling to the public switched telephone network Council Decision 1998 482 EC Council Decision 1999 303 EC lt TS 103021 1 2 3 09 2003 TR 103000 1 2 3 4 06 2003 ES 201187 03 1999 WEEE Directive The product belongs to the family of electrical and electronic equipment Therefore it is subjected to the WEEE Directive which requires the collection and recycling at the end of the life of the product Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive The crossed through wheeled bin printed on the product gives information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately To ensure that the product is
26. ctions At the READY PROMPT you may be asked to Key in the amount of the sale or to insert or swipe customer card If the card is a Chip card please see Sale Card Inserted If the customer s card has been swiped please see Sale Card Swiped If the customer s card is a Contactless card and is to be used for a Contactless transaction please see Sale Contactless Sale Card Inserted The terminal will check the card If the customer presents a card which supports multiple card schemes you may be required to choose which card scheme to use 1 Your terminal may be configured to allow Cashback if Cashback is required press the GREEN button If Cashback is not required press the YELLOW button and continue from step 3 2 If Cashback was required enter the Cashback amount and press the GREEN button 3 Hand the terminal to the customer The customer should enter their PIN as they do so asterisks will appear on the screen Now press the GREEN button 4 If numbers are entered incorrectly during this process use the YELLOW button to delete and then re key the correct PIN Note Removing the card will VOID the transaction 5 The terminal will now print a receipt which the CUSTOMER must retain for their records Tear off the receipt and press the GREEN button to continue Should you require a reprint of the receipt press the MENU button 6 You will now be prompted to remove the custome
27. d remain in the terminal Please Note Removing the card at this point will VOID the transaction 10 The terminal will dial the authorisation centre and display the various messages 11 The terminal will now confirm if authorisation has been obtained Cardholder to Confirm Amount Press ENTER to Accept or CLEAR to Reject Amount 55 00 Do you wish to Add a GRATUITY Enter YES Clear NO Amount 55 00 Enter GRATUITY 5 00 Enter OK Clear REKEY Cardholder to Confirm Total Press ENTER to Accept or CLEAR to Reject Amount 60 00 PIN Cardholder to key PIN Enter OK Clear REKEY PIN ACCEPTED RETURN TERMINAL Do NOT Remove Card The terminal will display PLEASE WAIT while it prints the customer s receipt Press the GREEN button if the receipt has been printed correctly and you will be prompted to remove the card If the receipt is not correct press MENU key and the receipt will be re printed 12 The terminal will then print a MERCHANT receipt which should be retained for your records If the receipt has been printed incorrectly press the MENU key for a re print Press the GREEN button and the terminal will return to the READY prompt Page 18 19 Refund with Gratuity 1 At the READY prompt press the MENU button Use the arrow buttons to view the available options and press the GREEN button when the Refund option is highlighted REFUND Key in TOTAL and then press ENTER 2 Key in the total
28. e YELLOW button Changing a Waiter ID ADD WAITER Code nn Key in Waiter s Name aaaaaaaaa and then press ENTER DELETE Waiter Key in Code to Delete and then press ENTER DELETE Waiter nn lt name gt Enter YES Clear NO Follow steps one to six of Waiter ID s Restaurants and select Change Name from the WAITER SETUP menu Now proceed as follows 1 To change a Waiter Name key in the Code of the Waiter that requires change and then press the GREEN button 2 Amend the Waiter Name by using the RED and YELLOW buttons to erase letters Please refer to Section 8 of this guide for instructions on how to enter letters Press the GREEN button and the terminal will return to the Waiter Setup Menu Creating Default ID s CHANGE Name Key in Code to Change and then press ENTER CHANGE Name Key in Waiter s Name lt existing name gt and then press ENTER When using the Create Defaults option the terminal automatically creates numbered Waiters from 1 99 instead of named Waiters Follow steps one to six of Waiter ID Restaurants and select Create Defaults from the WAITER SETUP menu If Waiters Do not yet Exist When asked whether you would like to create defaults on your terminal press the GREEN button to accept To decline press the YELLOW button CREATE Defaults Are You Sure Enter YES Clear NO Page 29 If Waiters Already Exist If Default Waiters exist on your terminal and yo
29. e switched off by removing the battery pack Remove the battery from the terminal when on an airplane Non compliance with these safety rules may result in legal action and or a ban on later access to cellular network services Explosion Areas Certain regulations restrict the use of radio equipment in chemical plants fuel depots and any site where blasting is carried out You are urged to comply with these regulations The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump Electronic Health Appliances Your handset is a radio transmitter which may interfere with health appliances such as hearing aids pacemaker hospital equipment etc Your doctor or the equipment manufacturer will be able to provide you with appropriate advice CE Marking The CE marking indicates that product EFT930P G B W complies with the requirements of European Directive 1999 5 EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for The protection of the health and the safety of the user and any other person The protection requirements with respect to electromagnetic compatibility Complies with the following harmonised standards Page 3 Specific Absorption Rate SAR The model wireless equipment meets the government s requirements for exposure to radio waves Your wireless equipment is a radio transmitter and receiver It is designed and manufactured not to exceed limits for exposure
30. en set up to request either the swipe of the Supervisor Card or the input of a Referral Password when this situation arises Please follow the process below if your terminal has been set up to ask for a Referral Password The following screens will be displayed if the transaction gets a referral message from the acquiring host The card should be removed from the terminal and handed to the operator who will be contacting the Authorisation Centre The Authorisation Centre telephone number will be displayed You may be asked to swipe your Supervisor card or Enter your Referral Password and then press the GREEN button to continue If you have not set up your Referral Password please see section 12 Once you have spoken to the Authorisation Centre if the transaction is authorised press the GREEN button to continue with the transaction or if authorisation is declined press the YELLOW button If the YELLOW button is pressed the terminal will display Not Authorised and print a Not Authorised receipt The terminal will then return to the READY prompt If the GREEN button is pressed enter the authorisation code provided by the Authorisation Centre and press the GREEN button The terminal will now print the receipts and then return to the READY prompt lt Transaction Type gt lt Voice Referral Message gt lt Acquirer Name gt Press CLEAR SALE Please remove card for voice referral Please Wait REFERRA
31. erminal will check the card If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button Please Wait SALE Checking Card 3 Your terminal may prompt you to enter the Waiter ID If so enter the relevant Waiter ID and press the GREEN button You may also be prompted to enter the table number Please see Section 30 for more information on Waiter ID s Page 17 4 Pass the terminal to the customer to confirm the amount If the customer rejects the amount the customer should return the terminal You will be prompted to swipe the Supervisor Card or key in your supervisor code and re enter the amount 5 If the customer does not want to add a gratuity they should press the YELLOW button and the transaction will then proceed from step 8 If the customer wishes to add a gratuity they should press the GREEN button 6 The customer will now be prompted to key in the gratuity amount and the to press the GREEN button or if the gratuity percentage is available refer to section 17 7 The customer will then be prompted to confirm the total transaction amount 8 The customer will be prompted to enter their PIN Once the PIN has been entered the customer should press the GREEN button to confirm 9 The customer should now return the terminal If the card has been inserted the card shoul
32. ired for the difference which must be obtained prior to carrying out the completion transaction The following procedure will complete a pre authorised transaction when the final account is confirmed with the customer 1 At the READY prompt press the MENU button Use the arrow buttons to view the available options and press the GREEN button when the Completion option is highlighted 2 Key in the amount of the transaction and press the GREEN button or insert swipe the customer s card and then key in completion amount 3 If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button 4 You will then be prompted to enter the last Pre Authorised code and press the GREEN button The transaction will now continue as a normal sale transaction Please refer to section 10 for information on how to complete a sale transaction Page 20 RANSACTION MENU Pre Auth Completion Cash Advance COMPLETION Key in Final Amount 0 00 and then press ENTER COMPLETION Insert or swipe card to continue or press Cancel key COMPLETION Key in last Pre Auth Code and then press ENTER 21 Key Entering Card Details and Mail Order Transactions You may need to key enter a customer s card details if their card is faulty or if you are entering a mail order transaction where the
33. is option is only available for certain types of business Please contact Customer Services for further information Where there is the likelihood of a large value transaction such as a hotel or car hire bill a pre authori sation transaction for the expected value can be made If following a pre authorisation transaction the value of the transaction increases e g as a result of an extended stay at an hotel a further pre author isation may be required Page 19 1 At the READY prompt press the MENU button Use the arrow buttons to view the available options and press the GREEN button when the Pre Auth option is highlighted 2 Key in the amount of the transaction and press the GREEN button or insert swipe the customer s card and then key in the transaction amount 3 If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button The transaction will now continue as a normal sale transaction Please refer to section 10 for information on how to complete a sale transaction Completion TRANSACTION MENU Refund Purchase with Cashback Pre Auth PRE AUTH Key in Amount and then press ENTER PRE AUTH Insert or Swipe Card to continue or press Cancel key Please note If the final bill is more than the total pre authorised amount a further pre authorisation may be requ
34. lay There are a number of factors that can affect the rate of Battery drainage for example length of receipt time off the base number of receipts per transaction time before sleep mode is activated time between transactions Depending upon a number of factors you might experience variation in the number of transactions performed for each bar on the Battery Power display Please check the battery status prior to initiating any action on the handset Should it indicate very low no bars or no power then you should return the handset to the base to charge the battery 2 Important Safety Instructions Upon receipt of your terminal you should check for signs of tampering of the equipment It is strongly advised that these checks are performed regularly after receipt You should check for example that the keypad is firmly in place that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment the chip card reader or any other part of your terminal Such checks would provide warning of any unauthorised modifications to your terminal and other suspicious behaviour of individuals that have access to your terminal Your terminal detects any tampered state In this state the terminal will repeatedly flash the message Alert Irruption and further use of the terminal will not be possible If you observe the Alert Irruption message you should contact
35. licate Receipt option is Reversal highlighted Duplicate Receipts 2 Press the GREEN button to print a duplicate receipt It is not an exact copy of either a customer or merchant receipt and has Duplicate Receipt printed on it EFT Duplicate Receipt Enter YES Clear NO 27 Xand Z Totals X Totals can be printed at any time throughout the day and give a sub total of all transactions performed X totals do not reset the totals within the terminal Z Totals show the total of all transactions processed through the terminal for each card company since the last Z Totals were performed Once Z Totals have been completed the totals within the terminal are reset to zero X Totals will also be reset Z Totals are not connected to your Banking totals 1 At the READY prompt press the MENU button twice The SYSTEM MENU TOTALS option will be highlighted Press the GREEN button Totals and the TOTALS menu will be displayed Print Function Codes Select Function Page 25 2 Use the arrow buttons to view the available options and press the GREEN button when the required option is highlighted 3 You will then be asked to swipe the Supervisor Card or enter your Supervisor code 4 Press the GREEN button to proceed or the YELLOW button to cancel 5 The terminal will print the report Press the MENU button if you wish to reprint the report If not press the GREEN button and the terminal will return to the READY prompt 28 Waiter To
36. ll 1 Hold the terminal securely in one hand With the other hand and by using two fingers lift the printer cover release as shown Fully open the printer cover and remove the old roll of paper 2 Unstick the end of the new roll leaving the end free hold the paper roll as shown and carefully place into the printer compartment 3 Holding the free end of the paper and the terminal close the printer cover and push firmly until it locks Pressing the YELLOW button will feed the paper through 37 Insuring the Terminal Although you rent your terminal for a monthly charge it is strongly recommended that you insure the terminal against loss or damage to a value as recommended by your acquirer 38 Security Warning Notice This terminal is used for the secure transfer of funds using credit and debit cards As such it is designed as a high security device Page 34 Should you suspect that the terminal might have been removed stolen or apparently modified or replaced then you should advise your Bank immediately and stop using the terminal until advised by the Bank accordingly This is to protect both your business and also the persons who have or will continue to use your terminal Please be vigilant at all times and check your terminal regularly 39 Helpful Hints Terminal Tips Your terminal unit should be left in your retail premises and plugged into a 24 hour power supply and telephone line at all times If the ter
37. minal display is blank ensure the terminal is plugged into the power supply If you have poor quality printing change the paper roll Keep your Supervisor card in a secure place Anyone with access to this card or code may perform unauthorised refunds If your terminal is configured for supervisor code do NOT write this down or give this to anyone Financial Tips Always check you have keyed in the correct amount before going ahead with the transaction If you are referred for an authorisation code read the amount from the slip to ensure you have the correct amount It has been known for the amount of 2 000 00 to be keyed instead of 200 00 A code is then obtained for the 200 00 but the cardholder is debited for the keyed amount of 2 000 00 Always check your bank statement on a regular basis to ensure you are receiving your credits and that the amounts are correct Remember to reconcile the terminal each day as this will generate all the funds to your bank account You will not be credited with Z Totals as these are running totals for your records and do not generate funds to your account Keep your copy transaction slips in a safe place There may be occasions when you are asked to provide copies of these Please ensure that Refund transactions show as REFUND ACCEPTED If the terminal prints the message Totals not Agreed when you carry out your End of Day Banking please contact the Helpdesk If Stored is printed on your End Of
38. nal will finally confirm that the base unit assignment was successful and will automatically return to the ready prompt after three seconds Assigning a Handset to more than one Base Your handset can be assigned to up to three bases If you are not in range of your primary base unit you can select from two others that the handset is assigned to in order to complete your transaction Follow the prompts below to assign your terminal to more than one base 1 At the READY prompt press the MENU button twice 2 Use the arrow buttons to view the available options and press the GREEN button when the Select Function option is highlighted 3 Key enter the number 36 and press the GREEN button You will then be asked to swipe the Supervisor Card or key in Supervisor code 4 To assign the terminal to a base unit press the GREEN button To cancel the operation press the YELLOW button 5 Choose SELECT BASE and press the GREEN button 6 Select the number of the base unit you wish to assign your handset to and press the GREEN button You can now proceed to assign your handset to up to three more base units Your terminal will return to the READY prompt when each assignment is complete Page 32 SYSTEM MENU Totals Print Function Codes Select Function Key in Function Code and then press ENTER SYSTEM Radio Setup Enter YES Clear NO RADIO SETUP Assign to base Select base Remove base SELECT BASE 40243643
39. nd then press ENTER lt transaction type gt Key in issue number and then press ENTER lt transaction type gt Is customer present ENTER YES Clear NO Page 21 6 Key in the amount of the transaction and press the GREEN ENTER button The terminal will now dial for authorisation The authorisation code will be displayed Press the GREEN button and then press ENTER lt transaction type gt Key in Amount NOTE Not displayed if amount is keyed in first 7 A receipt will now be printed Obtain the customer s SALE signature If the signature is OK press the GREEN button If it Signature OK is not press the YELLOW button and the transaction will be voided ENTER YES Clear NO 8 The signed receipt should be kept for your records The terminal will now print a receipt for the customer Pass the receipt to the customer and the transaction is complete 9 You may be asked to key in the amount of the transaction and press the GREEN button IF YOUR TERMINAL IS CONFIGURED FOR CSC AVS A CARDHOLDER VERIFICATION SERVICE PROCEED AS FOLLOWS If you see this prompt key in the 3 digit security code Kr oars which can be found on the signature strip on the back of the Key le Security Gode customer s card Now press the GREEN button and then press ENTER Please note The security code for American Express cards is a four digit code and can be found on the front of the card Your terminal may then prompt you to do the
40. nt is required press the MENU button If the signature is not OK press the YELLOW button and the transaction will be cancelled 8 The transaction is now complete and the terminal will return to the READY prompt Sale Contactless 1 The cardholder should present their card against the Contactless symbol on the terminal display 2 The terminal will now print a Merchant receipt Press the GREEN button if receipt is correct If a re print is required press the MENU button Page 12 SALE Checking Card Please Wait Key in last 4 digits of Card Number and then press ENTER SALE AUTH CODE nnnnn lt Aquirer Name gt Printing MERCHANT RECEIPT Please Wait Tear off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint SALE Signature OK Enter YES Clear NO Tear OFF CUSTOMER RECEIPT Press ENTER if OK Press MENU to Reprint Present insert or swipe card on Printing MERCHANT RECEIPT Please Wait 4 If the customer requests a receipt press the C key and a customer receipt will be printed This must be done before the next transaction takes place If receipt is not printed clearly press the MENU button or press the GREEN button to return to the READY prompt 11 Voice Referrals Printing CUSTOMER RECEIPT Please Wait Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre As a security measure your terminal may have be
41. nter a letter press the relevant number button and then the MENU button to scroll through the letters until you select the character required To enter the next letter you must again select the relevant number button To enter a space press the 0 button followed by the MENU key If a mistake is made when entering numbers or letters press the YELLOW button until the incorrect numbers or letters have been removed Then re key the correct entry Once all the numbers or letters have been entered press the GREEN button to accept the entry Inserting a Chip Card The card should be inserted with the chip facing uppermost The terminal can detect if a chip card has been swiped as a magnetic card If the card has not been inserted previously it will prompt you to insert the card If the card is inserted the wrong way or there is a problem with the chip the terminal will prompt for the card to be removed and re inserted The terminal will prompt you when the card is to be removed Page 9 Swiping a Card The card should be swiped with the black magnetic stripe facing the terminal and running along the bottom of the card Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card is swiped at even speed The speed of the card swipe should not be too slow as this can sometimes cause problems when the terminal is reading the card It is important to swipe cards correctly through the
42. r s card The terminal will then print a MERCHANT receipt which must be kept for your records 7 Press the GREEN button and the terminal will return to the READY prompt If a re print is required press the MENU button Note Depending on the terminal configuration the full card number may not be printed on the receipts SALE Checking Card Please Wait SALE Cashback Enter YES Clear NO PWCB Key in Cash Amount and then press ENTER Amount 55 00 PIN kkkk Cardholder to key PIN Enter OK Clear REKEY Amount PIN ACCEPTED RETURN TERMINAL Do NOT Remove Card Tear OFF CUSTOMER RECEIPT Press ENTER if OK Press MENU to Reprint SALE Please Remove Card Tear off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint Page 11 Sale Card Swiped 1 Swipe the customer s card through the terminal 2 You may be prompted to confirm the last four digits of the card number Key in the last four numbers from the customer s card and then press the GREEN button 3 The terminal will check the card FOR CASHBACK PLEASE REFER TO PAGE 11 4 The terminal will now dial for authorisation and a number of messages will appear on the screen 6 The terminal will print a Merchant receipt if a re print is required press the MENU button Tear off receipt and ask the customer to sign 7 Check the signature and if it is OK press the GREEN button and a Customer receipt will be printed If a re pri
43. tals 1 At the READY prompt press the MENU button twice The TOTALS option will be highlighted Press the GREEN button and the TOTALS menu will be displayed 2 Use the arrow buttons to view the available options and press the GREEN button when the Waiter Totals option is highlighted You will then be asked to swipe the Supervisor Card or enter Supervisor code through the terminal 3 Press the GREEN button to print the totals 4 To reset the Waiter Totals press the GREEN button and the totals will be reset The terminal will now return to the READY prompt 29 End of Day Banking X Totals or Z Totals Enter YES Clear NO Tear Off TOTALS RECEIPT Press ENTER if OK Press Menu to Reprint ie 5 Print Function Codes Select Function Waiter Totals Print Waiter Totals Enter YES Clear NO WAITER TOTALS Reset Waiter Totals Enter OK Clear REKEY Banking should be carried out at the end of each business day once the last customer has left the premises This is to make checking credits and reconciliation with your bank statements easier Please note If your acquirer has set a cut off time for end of day banking please note the following To ensure that your statement totals balance it is important that you carry out your End of Day Banking before the cut off time set by your acquirer For information regarding these times please contact Customer Services Page 26 1 At the READY prompt press
44. terminal so that they can be read by the card reader Using a Card with the Contactless Reader Where a contactless transaction is allowed the terminal display will show the contactless symbol The cardholder should hold their card against the Contactless symbol on the terminal If the card is removed too quickly a message will appear on the display and the cardholder will be asked to present the card again LED s will light at the top of the terminal during different Present insert parts of the transaction or swipe card On Re Printing Receipts Once a re print has been printed the user will be asked to press ENTER Check to ensure receipt is correct if another re print is required press MENU to re print NOTE This is not the same as printing a duplicate receipts 9 Starting a Transaction IMPORTANT INFORMATION Your terminal may be configured to start a transaction by either entering the transaction amount first or by inserting swiping payment card If your terminal is configured to accept Contactless Cards it will always expect you to enter the transaction amount first for whichever type of transaction you are performing If your terminal is configured for card details first the customer will be prompted to insert their card into the terminal to start the transaction Once this is done enter the transaction amount and continue from the Checking Card prompt for the chosen transaction type Page 10 10 Sale Transa
45. the MENU button twice The TOTALS option will be highlighted Press the GREEN button and the TOTALS menu will be displayed 2 Use the arrow buttons to view the available options and press the GREEN button when the End of Day option is highlighted You will then be asked to swipe the Supervisor Card or enter Supervisor code 3 Press the GREEN button to proceed 4 You will now have the choice of selecting totals for ALL card types or selecting those card types you wish to bank 5 Press the GREEN button to reconcile ALL card types and the terminal will contact each acquirer in turn before printing the report or press the YELLOW button to select the acquirers you wish to reconcile Please note This screen will only be dis played if your terminal is set up with more than one acquirer 6 You will now be shown a list of the individual acquirers Press the GREEN button to reconcile an acquirer or press the YELLOW button if you do not want to reconcile a particular acquirer 7 Once the desired acquirers have been selected the terminal will dial the selected acquirers You will be prompt ed to wait while the terminal prints a banking report 8 After all acquirers have been banked tear off the receipt and press the GREEN button The terminal will return to the READY prompt Totals Print Function Codes Select Function VEE EG Totals Totals EFT End of Day Banking Enter YES Clear NO Select card types to be banked
46. to radio frequency RF energy set by the Federal Communications Commission FCC of the U S Government and by the Canadian regulatory authorities These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population The guidelines are based on standards that were developed by independent scientific organisations through periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age or health The exposure standard for wireless equipment employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC and by the Canadian regulatory authorities is 1 6 W kg 1 Tests for SAR are conducted using standard operating positions accepted by the FCC and by Industry Canada with the phone transmtting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the equipment while operating can be well below the maximum value This is because the equipment is designed to operate at multiple power levels so as to use only the power required to reach th network In general the closer you are to a wireless base station the lower the power output Before a equipment model is available for sale to the public in the U S and Canada it must be tested and certified to the FC
47. u wish to add Waiters Already Exist a named waiter this screen will be displayed You MUST Delete ALL if you wish delete a Default Waiter before a named waiter can be ree added Press the GREEN button 31 How to Change the Date and Time The terminal has a built in clock which maintains the current date and time If necessary you can also change the date and time manually Please note This may need to be done twice a year when the clocks change 1 At the READY prompt press the MENU button twice Use SYSTEM MENU the arrow buttons to view the available options and press Totals the GREEN button when the Select Function option is Print Function Codes highlighted Select Function 2 Key enter the number 30 and press the GREEN button You will then be asked to swipe the Supervisor Card Key in Function Code or key in Supervisor code and then press ENTER 3 The current date will be displayed Re key the correct date and press the GREEN button SET DATETIME Enter Current Date dd mm yy and then press ENTER 4 The current time will be displayed Re key the correct time and press the GREEN button SET DATE TIME The terminal will return to the READY prompt Enter Current Time dd mm yy and then press ENTER 32 How to Set Sleep Parameters This function allows you to set the time when the terminal is not in use before it goes into sleep mode Having the sleep parameters enabled will save on battery life 1 At the READY
48. y and then press ENTER prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button CASH ADVANCE Insert or swipe card to continue 3 The terminal will check the card or press CANCEL key Page 16 The transaction will now continue as a normal sale transaction Please refer to Section 10 of this guide for how to complete a Sale transaction 17 Add Gratuity as a Percentage If the terminal is configured for gratuity this can be added as a percentage of the total or as an actual value Press ENTER if a gratuity is to be added Amount Customer to Enter a Gratuity Press ENTER If gratuity with percentage is enabled the following screen Gratuity Percentage will be displayed 1 5 2 10 3 15 4 20 5 Other Select a Fixed Percentage from the available options or select OTHER to key in the an amount Total Customer to Confirm Total Press ENTER to assist 18 Purchase with Gratuity Restaurants At the READY prompt key in the amount of the sale and press the GREEN button Please note This option is only available for certain types of Merchant Number business Please contact Customer Services for further 12345678 information 1 At the READY prompt either key in the transaction amount and then press GREEN button or swipe insert card in the terminal and then key in the transaction amount The t
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