Troubleshooting Guide.pub
Contents
1. Forgotten my Username Forgotten my Password Forgotten my Security Responses Updating your E mail Address troubleshooting ONLINE Gmypension Please email pensions carmarthenshire gov uk with your full name and payroll reference number Confirmation of your username will then be sent via email Choose the Forgotten your Password option to request a temporary password which will be issued via email or by post within 3 5 working days You will then be prompted to amend your password when you next log in to the system When doing so please note that your existing password refers to the temporary password provided Having already entered your username and password please choose the Forgotten your Security Response option to request a temporary response Your temporary response will be issued via email or by post within 3 5 working days and you will then be reguired to answer a random security guestion with the response given You will be prompted to change your guestion and response when you next log in to the system If you have yet to do so please do so immediately It is essential that you have added a valid email address to your Personal Details as the Dyfed Pension Fund will notify you directly via email when your account has been updated Updating your Password and Refer to the Security Ootions data view within the system and select the Security Response appropriate option at any time P2. l a Dyddiad Geni dylech eu rhoi mewn PRIFLYTHRENNAU bob tro Os yw n bosibl defnyddiwch cop o a gludo i godi r cyfrinair ateb diogelwch dros dro o r neges e bost a i osod yn y bwlch priodol Bydd y rhif sero yn cael ei ddangos fel e mewn unrhyw ateb cyfrinachol neu gyfrinair dros dro a roddir Ni allwch ddefnyddio unrhyw fylchau na nodau arbennig fel y symbolau 96 neu pan fyddwch yn sefydlu eich ateb diogelwch cyfrinair newydd Caiff unrhyw neges e bost y byddwch yn ei chael ei hanfon o flwch e bost awtomtaig felly PEIDIWCH ag anfon ateb i r cyfeiriad hwnnw gael rhagor o gymorth Anfonwch neges e bost at pensiynau sirgar gov uk www cronfabensiwndyfed org uk
3. lease Note You will disable your account if you enter the incorrect password on three consecutive attempts You will then reguire a temporary password to re activate your account Your password and security responses are CASE SENSITIVE as is any temporary password or security response Whenever prompted your Surname NI number and Date of Birth should always be completed in UPPERCASE CAPITALS If possible use the copy and paste function to enter the temporary password security response from the email notification into the appropriate field The number zero will be displayed as e within any temporary password or security response provided You are unable to use any spaces or special characters such as or when setting up your new password security response Any email that you receive will be sent from an automated mailbox therefore please DO NOT respond to this address For Further Assistance Please email pensions carmarthenshire gov uk www dyfedpensionfund org uk trechu trafferthion tym hensiwn Anghofio eich enw Defnyddiwr Anfonwch neges e bost at pensiynau sirgar gov uk gan nodi eich enw llawn a ch rhif cyflogres Wedyn caiff cadarnhad ynghylch eich enw defnyddiwr ei anfon drwy r e bost Anghofio eich Cyfrinair Dewiswch yr opsiwn Wedi anghofio ch Cyfrinair i wneud cais am gyfrinair dros dro a fydd yn cael ei anfon drwy r e bost neu drwy r post o fewn 3 5 diwrnod gwaith Wedyn gofy
4. nnir ichi addasu eich cyfrinair pan fyddwch yn mewngofnodi i r system y tro nesaf Wrth wneud hynny cofiwch taw at y cyfrinair dros dro y mae eich cyfrinair presennol yn cyfeirio Angofio eich Atebion Diogelwch Ar l ichi nodi eich cyfrinair a ch enw defnyddiwr dewiswch yr opsiwn Diweddaru eich Cyfeiriad E bost Wedi anghofio ch ateb i wneud cais am ateb dros dro Caiff eich ateb dros dro ei anfon drwy r e bost neu r post o fewn 3 5 diwrnod gwaith ac wedyn gofynnir ichi ateb cwestiwn diogelwch ar hap gan ddefnyddio r ateb a roddwyd Gofynnir ichi addasu eich cwestiwn a ch ateb pan fyddwch yn mewngofnodi i r system y tro nesaf Os nad ydych wedi gwneud hynny hyd yn hyn gwnewch hynny n syth Mae n hanfodol eich bod wedi ychwanegu cyfeiriad e bost dilys at eich Manylion Personol gan y bydd Cronfa Bensiwn Dyfed yn rhoi gwybod ichi n uniongyrchol drwy r e bost pan gaiff eich cyfrif ei ddiweddaru Diweddaru eich Cyfrinair a ch Ateb Cyfeiriwch at Dewisiadau Diogelwch o fewn y system a dewiswch Diogelwch yr opsiwn priodol ar unrhyw adeg Nodwch Cofiwch os byddwch yn methu mewngofnodi deirgwaith yn olynol caiff eich cyfrif ei atal Wedyn bydd angen cyfrinair dros dro arnoch i ailgychwyn eich cyfrif Gwahaniaethir rhwng priflythrennau a llythrennau bach o ran eich cyfrinair a ch atebion diogelwch fel sy n digwydd yn achos pob ateb diogelwch neu gyfrinair dros dro Pan ofynnir ichi am eich Cyfenw Rhif Yswiriant Gwlado
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