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User Guide for the Polycom® SoundStation® IP 7000 Phone

Contents

1. 4 11 Answering Calls When You Have an Active Call 4 12 Ending Calls When Your Phone is Connected to a Polycom HDX System 4 13 Holding Calls When Your Phone is Connected to a Polycom HDX System 4 13 Transferring Calls When Your Phone is Connected to a Polycom HDX System 4 13 Forwarding Calls When Your Phone is Connected to a Polycom HDX System 4 13 Enabling Do Not Disturb When Your Phone is Connected to a Polycom HDX System 4 13 Rejecting Calls When Your Phone is Connected to a Polycom HDX System 4 13 User Guide for the Polycom SoundStation IP 7000 Phone viii Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System 4 14 Setting Up Conferences 4 14 Handling Active Conferences
2. iv 1 Getting Started with Your Phone 1 1 Features of the Phone 1 2 Understanding Icons 1 5 Navigating Menus and Entering Data 1 7 2 Customizing Your Phone 2 1 Configuring Basic Settings 2 1 Updating Preferences 2 2 Updating the Language 2 2 Updating the Time and Date Display 2 2 Updating the Display Contrast 2 5 Updating the Backlight Intensity 2 6 Updating the Ring Tone 2 8 Selecting a Different Ring Tone for Your Phone 2 9 Setting Distinctive Ring Tones for Contacts 2 9 Updating Audio Quality and Capabilities
3. 2 11 Updating the Sound Quality of Your Phone 2 11 Enabling Auxiliary Audio Components 2 12 Adjusting the Speaker and Ringer Volume 2 14 Using Call Lists 2 14 Viewing Call Lists 2 15 Managing Call Lists 2 16 Managing Contacts 2 17 Viewing Your Local Contact Directory 2 18 Accessing Your Corporate Directory 2 18 Enabling Your Phone to Save Corporate Directory Search Results 2 19 User Guide for the Polycom SoundStation IP 7000 Phone vi Adding Contacts to Your Local Contact Directory 2 20 Adding Contacts Manually 2 20 Adding Contacts From Call Lists 2 22 Adding Contacts to Your Local Contact Directory From a Corporate Dire
4. 4 25 Restarting the Phone 4 26 5 Troubleshooting Your Phone 5 1 Power and Startup 5 2 Controls 5 3 Access to Screens and Systems 5 4 Calling 5 5 Displays 5 6 Audio 5 6 Productivity Suite 5 7 Testing Phone Hardware 5 7 Safety Notices Safety Notices 1 Index Index 1 End User License Agreement for Polycom Software 1 1 1 Getting Started with Your Phone Before you use you
5. 4 1 Listening to Computer or Mobile Audio 4 2 Ending Computer or Mobile Audio 4 5 Placing Computer or Mobile Audio on Hold 4 5 Creating Conference Calls with Computer or Mobile Audio 4 5 Adjusting the Volume of Computer or Mobile Audio 4 6 Using the Phone When it is Connected to a Polycom HDX System 4 7 Placing Calls When Your Phone is Connected to a Polycom HDX System 4 8 Placing Calls When You Don t Have Any Active Calls 4 8 Placing Calls When You Have an Audio Only Call on Hold 4 10 Placing Calls When You Have an Active Audio only Call or a Video Call 4 11 Placing Calls Using Call Lists Directories Speed Dial Index Numbers and the Redial Key When Your Phone is Connected to a Polycom HDX System 4 11 Answering Calls When Your Phone is Connected to a Polycom HDX System 4 11 Answering Calls When You Don t Have Any Active Calls 4 11 Answering Calls When You Have an Audio Only Call on Hold
6. Configuring Basic Settings on page 2 1 Adjusting the Speaker and Ringer Volume on page 2 14 Using Call Lists on page 2 14 Managing Contacts on page 2 17 Managing Incoming Calls on page 2 29 Some customizations including setting up shared lines and viewing a Corporate Directory must be configured by your system administrator To learn about the phone s basic features see Chapter 3 Using the Basic Features of Your Phone To read about the phone s advanced features see Chapter 4 Using the Advanced Features of Your Phone For more information or assistance with your new phone see your system administrator Configuring Basic Settings To configure basic phone settings press and then select Settings gt Basic to view the basic phone settings you can customize This section includes the following topics Updating Preferences Updating the Display Contrast Updating the Backlight Intensity Updating the Ring Tone Updating Audio Quality and Capabilities User Guide for the Polycom SoundStation IP 7000 Phone 2 2 Updating Preferences The Preferences menu allows you to customize the language that displays on the phone and how the time and date display on the idle screen You can also enable your phone to save Corporate Directory search results if Corporate Directory is set up on your phone See Enabling Your Phone to Save Corporate Directory Search Resu
7. and press one or more times quickly 3 Press or the Dial soft key Note When you dial a URL the maximum number of characters you can enter is 32 Using the Basic Features of Your Phone 3 5 Placing Calls Using Speed Dial Use a speed dial index number for quick dialing Speed dial index numbers are associated with entries in your Contact Directory For information on managing speed dial entries from your Contact Directory see Managing Speed Dial Entries on page 3 22 To place a call using a speed dial index number 1 Do one of the following If you know the contact s speed dial index number enter the number and then press Press the Up scroll key Press and then select Features gt Speed Dial The Speed Dial Info screen displays Note Instead of entering a phone number from memory you can access call lists directories and speed dial lists to display and dial the number for you To access a call list press the Left Right or Down scroll key to access the received placed or missed calls list Scroll to the call you want to dial and then press the Dial soft key For more information see Using Call Lists on page 2 14 To access your Contact Directory or Corporate Directory if enabled for your phone press the Dir soft key and then select Contact Directory or Corporate Directory Scroll to or search for the contact you want to dial and then press the Dial
8. Call the phone to confirm that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Directory or Buddy Status screens for example To confirm the line is actively registered to the call server press the Menu key and then select Status gt Lines gt Line Information From the Line Information screen verify that your phone line is registered To attempt re registration with the call server reboot the phone For more information see your system administrator The display shows Network Link is Down The network cable is not properly connected See Power and Startup on page 5 2 Troubleshooting Your Phone 5 5 Calling Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the phone Verify that power is correctly applied to the phone Check that the display is illuminated Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable There is no audible ringing Ring setting or volume is low Verify incoming ring setting and volume level To adjust the ringer volume press either or when the phone is in the idle state Check that the ring type selected is not set to Silent Ring For more information see Updating the Ring Tone on page 2 8 Outbound or inbound calling is unsuccessful Place
9. and then select Settings gt Basic gt Audio gt Auxiliary Audio gt Aux Audio In The Aux Audio In screen displays 2 Do one of the following To enable a wireless lapel microphone scroll to Wireless Mic and then press Select To disable wireless microphones scroll to Off and then press Select 3 Press to return to the idle screen To enable or disable speakers as well as recording devices and computers 1 Press and then select Settings gt Basic gt Audio gt Auxiliary Audio gt Aux Audio Out The Aux Audio Out screen displays User Guide for the Polycom SoundStation IP 7000 Phone 2 14 2 Do one of the following To enable recording devices or computers to record phone calls scroll to Record Out and then press Select To enable external speakers scroll to External Speaker and then press Select To disable speakers and to prevent recording devices and computers from recording phone calls scroll to Off and then press Select 3 Press to return to the idle screen Adjusting the Speaker and Ringer Volume To adjust the speaker volume gt gt During a call press either or to adjust the speaker volume To adjust the ringer volume gt gt When the phone is in the idle state press either or to adjust the ringer volume Using Call Lists Your phone maintains lists of missed received and placed calls Each list can hold up to 100
10. to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE iii About This Guide Thank you for choosing the Polycom SoundStation IP 7000 conference phone This conference phone provides multi person audio and video conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol SIP internet telephony system The SoundStation IP 7000 conference phone is a next generation phone with a modern industrial design and the latest advancements in Polycom voice technology Some of the key features of the phone include Extraordinary audio performance Strong IP telephony feature set
11. 8 To redial a previously dialed number 1 Press the Dir soft key and then select Call Lists gt Placed Calls The Placed Calls screen displays 2 Scroll to the number you want to redial and then press or the Dial soft key Holding and Resuming Calls To hold a call gt gt During a call press the Hold soft key The LEDs blink red to indicate that a call is on hold The following figure shows James Smith on hold The Resume soft key now displays on the screen To resume a call on hold gt gt While a call is on hold press the Resume soft key Note You cannot end a call that is on hold You must resume the call first Using the Basic Features of Your Phone 3 9 Hosting Conference Calls You can create a conference with up to two other people using the phone s local conference feature To quickly set up a conference you can use the Join soft key to create a conference between an active call and a call on hold The conference management feature allows you to view and manage each participant in the conference call From the Manage Conference screen you can mute hold and remove individual participants This section includes the following topics Setting Up Conferences on page 3 9 Managing Conferences on page 3 11 Holding and Resuming Conferences on page 3 15 Splitting Conferences on page 3 16 Ending Conferences on page 3 16 Setting Up Conferences You can
12. Call forward You have enabled the call forward feature on your phone See Forwarding Calls on page 3 19 Conference A conference is in progress See Hosting Conference Calls on page 3 9 Dialing The phone is placing a call Hold A call or conference is on hold See Holding and Resuming Calls on page 3 8 and Holding and Resuming Conferences on page 3 15 Do Not Disturb You have enabled the Do Not Disturb feature on your phone Your phone will not ring See Enabling Do Not Disturb on page 3 21 Far mute You have applied the far mute feature to a conference call participant The muted participant can hear all participants but no participant can hear the muted participant See Muting Conference Call Participants on page 3 12 Presence Identifies the status of a buddy in your Buddy Status list See Using Buddy Lists on page 4 19 Online Busy or On the phone Be right back Away or Out to lunch Offline Registered line The phone can place and receive calls Registered shared line The phone which shares a directory number with another phone can place and receive calls See Understanding Shared Lines on page 2 32 Ringing The phone is ringing Icon Line Call State or Indicator Description Getting Started with Your Phone 1 7 Navigating Menus and Entering Data To navigate menus and enter data use the following tips Unregistered line The phone is unable to place and receive call
13. and then select Settings gt Basic gt Audio gt Bass and Treble The Bass and Treble screen displays 2 Do one of the following To adjust the treble control scroll to Treble EQ and then press Select The Treble EQ screen displays or To adjust the bass control scroll to Bass EQ and then press Select User Guide for the Polycom SoundStation IP 7000 Phone 2 12 The Bass EQ screen displays 3 Press the Up or Down soft keys to adjust the treble or bass EQ and then press Select 4 Press to return to the idle screen Enabling Auxiliary Audio Components Before you can use the auxiliary audio components that you connect to the Multi Interface Module wireless microphones speakers as well as recording devices and computers to record phone calls you must enable them You enable the components from the Auxiliary Audio menu For information on connecting auxiliary audio components to the conference phone or Multi Interface Module see the Setup Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation Note You do not have to enable audio from a mobile phone or from a computer calling application This audio is automatically enabled when you connect the Mobile Phone Cable or the Computer Calling Cable to the 2 5mm audio connector on your conference phone Customizing Your Phone 2 13 To enable or disable wireless lapel microphones 1 Press
14. 2 on hook calls 3 2 P placed calls list 2 14 placing calls 3 2 4 8 Polycom HD Voice technology about 1 5 Polycom HDX system using with phone 4 7 power issues troubleshooting 5 2 presence settings 4 20 productivity suite 5 7 R received calls list 2 14 recording devices 2 12 redial key about 1 5 redialing numbers 3 7 Reject soft key 2 30 3 6 rejecting calls 2 30 3 6 4 13 restarting the phone 4 26 ring tone updating for contacts 2 8 ringer volume adjusting 2 14 S scroll keys about 1 4 1 7 searching for contacts 2 24 select key about 1 4 shared lines 2 32 showing content 4 17 Silence feature 3 6 soft keys about 1 4 soft keys viewing hidden 1 9 spaces entering 1 8 speaker volume adjusting 2 14 4 6 speaker internal 1 2 speakers external 2 11 2 12 special characters entering 1 8 speed dialing 3 5 3 22 4 11 startup issues troubleshooting 5 2 status updating 4 20 symbols entering 1 8 T testing phone hardware 5 7 text entering and deleting 1 8 1 9 time and date display updating 2 2 transferring calls 2 31 3 17 4 13 treble and bass control updating 2 11 troubleshooting audio problems 5 6 calling problems 5 5 control problems 5 3 and the Diagnostics menu 5 7 display problems 5 6 feature availability 5 7 hardware 5 7 licenses 5 7 power and startup problems 5 2 productivity su
15. Built in voice bridge for multi participant conferences Ability to connect two phones together for convenience performance and flexibility Ability to connect to Polycom HDX systems to conduct video calls and conferences A port built into the console to allow calls from a computer calling application or a mobile phone This guide provides everything you need to use your new conference phone Before you use your phone read the Parts List and the Safety and Compliance section in this guide before you set up and use the conference phone This guide includes regulatory compliance information that your system administrator should review You can also view this guide at www polycom com voicedocumentation User Guide for the Polycom SoundStation IP 7000 Phone iv Changes to this Guide Major changes have occurred to the following sections since the previous edition Chapter 1 Getting Started with Your Phone The sections related to setting up the phone have been removed from this guide For information on setting up your phone see the Setup Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation Managing Contacts on page 2 17 The sections related to Corporate Directory have been updated v Contents About This Guide iii Changes to this Guide
16. Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System When your phone is connected to a Polycom HDX system your phone handles computer or mobile audio just like an audio only call You handle computer or mobile audio when your phone is connected to a Polycom HDX system in the same way you handle computer or mobile audio when your phone operates as a standalone system see Using Computer or Mobile Audio with the Conference Phone on page 4 1 Except the video soft keys display instead Handling Multiple Call Appearances Your system administrator can set up your phone to have one or more call appearances If your phone is set up to have multiple call appearances your phone screen can display information for multiple calls and you can handle active and held calls at the same time Your phone can handle a maximum of eight different calls or eight appearances at one time The following figure shows what the phone screen looks like with multiple appearances set up The figure shows an active call with extension 1955 and a call on hold with extension 1951 Using the Advanced Features of Your Phone 4 19 If three or more calls are taking place the phone displays a counter at the top right of the screen For example in the following figure 1 3 indicates that the call to John is the first one out of a total of three To select the other two calls press the Up or Down scroll keys Using
17. gt Basic gt Preferences gt Time amp Date gt Clock Date The Clock Date screen displays 2 Scroll to the date format you want and then press Select 3 Press to return to the idle screen To disable the time and date display 1 Press and then select Settings gt Basic gt Preferences gt Time amp Date The Time amp Date screen displays 2 Scroll to Disable and then press Select 3 Press to return to the idle screen The idle screen no longer displays the time and date To display the time and date again enable the time and date see below Customizing Your Phone 2 5 To enable the time and date display 1 Press and then select Settings gt Basic gt Preferences gt Time amp Date The Time amp Date screen displays 2 Press Select 3 Press to return to the idle screen The idle screen now displays the time and date Updating the Display Contrast To adjust the contrast on the phone display 1 Press and then select Settings gt Basic gt Contrast The Contrast screen displays 2 Press the Up or Down soft keys to increase or decrease the display contrast 3 Press the Ok soft key 4 Press to return to the idle screen User Guide for the Polycom SoundStation IP 7000 Phone 2 6 Updating the Backlight Intensity Backlight intensity on the phone has three components Backlight On Backlight Idle Maximum
18. scroll to either call and then press the Join soft key Answering Calls When You Have an Active Call If you answer a call when you have a video call a conference is automatically created between yourself the video call and the call you answer If you answer a call when you have an active audio only call the phone places the active call on hold and the call you answer becomes the active call To answer a call when you have an active call gt gt Do one of the following If you have a video call and an incoming call arrives press or the Join soft key A conference is automatically created between yourself the video call and the call you answer or If you have an active audio only call and an incoming call arrives press or the Answer soft key The active call is placed on hold and the new call becomes the active call The phone displays two call appearances one for the call on hold and one for the active call Using the Advanced Features of Your Phone 4 13 Ending Calls When Your Phone is Connected to a Polycom HDX System To end a call gt gt Scroll to the call and then press or the End Call soft key To end a call on hold scroll to the call on hold press the Resume soft key and then press or the End Call soft key To end a call to a conference call participant see Managing Conferences on page 4 16 Holding Calls When Your Phone is Connected to a Polycom HDX System
19. see Searching for Contacts in Your Corporate Directory on page 2 25 Note You may want to go to the Contact Directory and check if the contact was saved correctly and to add any missing fields To view your Contact Directory see Managing Contacts on page 2 17 To update missing contact information see Adding Contacts Manually on page 2 20 step 3 Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 19 User Guide for the Polycom SoundStation IP 7000 Phone 2 24 3 Press the View soft key The Contact screen displays 4 To save the contact to the local Contact Directory press the Save soft key Saved displays on the screen Only the first name last name and phone number are saved If the contact already exists in your local Contact Directory Contact already exists displays 5 Press twice to return to the idle screen Searching for Contacts You can search for contacts in your local Contact Directory or in a Corporate Directory if this is set up on your phone Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria Note You may want to go
20. 4 16 Managing Conferences 4 16 Controlling Volume and Muting Calls When Your Phone is Connected to a Polycom HDX System 4 17 Showing Content When Your Phone is Connected to a Polycom HDX System 4 17 Handling Multiple Call Appearances When Your Phone is Connected to a Polycom HDX System 4 18 Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System 4 18 Handling Multiple Call Appearances 4 18 Using Buddy Lists 4 19 Updating Presence Settings 4 20 Selecting Contacts to Monitor 4 21 Blocking Contacts From Viewing Your Status 4 22 Using your Blocked List to Unblock Contacts 4 23 Monitoring the Status of Contacts in Your Buddy List 4 24 Integrating With Microsoft Office Live Communications Server 2005
21. Conference Call Participants 3 15 Holding and Resuming Conferences 3 15 Splitting Conferences 3 16 Ending Conferences 3 16 Transferring Calls 3 17 Performing a Consultative Transfer 3 17 Performing a Blind Transfer 3 18 Contents vii Forwarding Calls 3 19 Forwarding Calls Statically 3 19 Forwarding Calls Dynamically 3 21 Enabling Do Not Disturb 3 21 Managing Speed Dial Entries 3 22 Using Voice Mail 3 24 4 Using the Advanced Features of Your Phone 4 1 Using Computer or Mobile Audio with the Conference Phone
22. Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and
23. a call to the phone under investigation Check that the display indicates incoming call information A hollow phone icon displays at the top left of the screen The phone is not registered to a server Ask your system administrator to register the phone to a server User Guide for the Polycom SoundStation IP 7000 Phone 5 6 Displays Audio Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the phone Verify that power is correctly applied to the phone Check that the display is illuminated Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable If your phone uses in line power have your system administrator check that the switch is supplying power to the phone The contrast needs adjustment Adjust the screen contrast See Updating the Display Contrast on page 2 5 The display is flickering Certain types of older fluorescent lighting cause the display to appear to flicker Try the following Move the phone away from the lights Replace the lights Symptom Problem Corrective Action The speaker has no audible sound Speaker volume is low Adjust the speaker volume During a call press either or Troubleshooting Your Phone 5 7 Productivity Suite Testing Phone Hardware Your sy
24. content see the user guide for your system at www polycom com videodocumentation To start and stop showing content gt gt Press the Content soft key Note When you press the Mute button on the phone or on any extended microphone or Polycom HDX Microphone Array you mute the microphone on the phone and all extended microphones and Polycom HDX Microphone Arrays connected to your phone and to the Polycom HDX system A Mute icon displays on both the phone and Polycom HDX system screens You will not mute audio from other sources such as a computer VCR or DVD player You can also control the volume and mute microphones including your phone s microphones using the Polycom HDX system s remote control or keypad For more information see the user s guide for your Polycom HDX system at www polycom com videodocumentation User Guide for the Polycom SoundStation IP 7000 Phone 4 18 Handling Multiple Call Appearances When Your Phone is Connected to a Polycom HDX System When your phone is connected to a Polycom HDX system the following applies You cannot place video calls or conferences on hold Therefore you cannot have multiple video call or conference appearances Your phone can handle up to eight audio only call appearances or seven audio only appearances on hold and one video call appearance For more information on multiple call appearances see Handling Multiple Call Appearances on page 4 18
25. deleted from the directory 4 Press twice to return to the idle screen Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory if this is set up on your phone To place a call to a contact from your Local or Corporate Directory 1 Press the Dir soft key and then select Contact Directory or Corporate Directory 2 From the Directory or Corporate Directory screen scroll to the contact you want to call or search for the contact see Searching for Contacts on page 2 24 3 Press the Dial soft key Managing Incoming Calls You can manage incoming calls from the contacts in your local Contact Directory by doing the following Setting up a distinctive ring tone for a contact Rejecting calls from a particular contact by sending the call to your voice mail system Diverting calls from a particular contact to another person Distinguishing Calls You can customize your phone so that you can distinguish callers by certain ring types For information on setting a distinctive ring type for a particular contact see Setting Distinctive Ring Tones for Contacts on page 2 9 User Guide for the Polycom SoundStation IP 7000 Phone 2 30 Rejecting Calls You can customize your phone so that incoming calls from a particular person are immediately sent to your voice mail system If you do not have a voice mail system set up the call will st
26. displays the last number you forwarded calls to either statically or dynamically If you previously set a forwarding number and want to enter a new one use the lt lt soft key to delete the number 3 Press the Forward soft key The incoming call is forwarded to the other person If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb To prevent your phone from ringing activate the Do Not Disturb feature Calls you receive while Do Not Disturb is enabled will display in your Missed Calls list see Using Call Lists on page 2 14 If you have chosen to forward your calls to another number calls will be sent to that number if you enable the Do Not Disturb feature User Guide for the Polycom SoundStation IP 7000 Phone 3 22 To enable and disable Do Not Disturb 1 Press and then select Features The Features screen displays If Do Not Disturb is not highlighted scroll to it 2 To toggle Do Not Disturb on and off press Select When you enable Do Not Disturb a flashing icon displays at the top left of the screen When you disable Do Not Disturb the registered line icon displays instead 3 Press to return to the idle screen If you enabled Do Not Disturb the idle screen displays a flashing icon next to the directory number Managing Speed Dial Entries Use the speed dial feature for fast automated dialing To
27. in progress on your phone The active call is the one that has audio associated with it There may be multiple other calls including a conference call on hold This chapter provides introductory information and basic operating instructions for the phone It includes the following topics Placing Calls on page 3 2 Answering Calls on page 3 6 Ending Calls on page 3 6 Muting the Microphone on page 3 7 Redialing Numbers on page 3 7 Holding and Resuming Calls on page 3 8 Hosting Conference Calls on page 3 9 Transferring Calls on page 3 17 Forwarding Calls on page 3 19 Enabling Do Not Disturb on page 3 21 Managing Speed Dial Entries on page 3 22 Using Voice Mail on page 3 24 If you require additional information or assistance with your new phone contact your system administrator For information on the advanced features of your phone refer to Chapter 4 Using the Advanced Features of Your Phone User Guide for the Polycom SoundStation IP 7000 Phone 3 2 Placing Calls You can place a call off hook with a dial tone or on hook without a dial tone If you place a call off hook you can dial a contact using an IP address or URL if this feature is enabled for your phone The phone screen displays the duration of active calls The following figure shows an active call to Jacklyn Smith at directory number 1955 that has lasted 57 seconds To place a
28. is on hold you can place a separate audio only call or video call without setting up a conference When the call is placed the phone will display the call on hold and the active call To place a call when you have a call on hold gt gt With an audio only call on hold place a call see Placing Calls When You Don t Have Any Active Calls on page 4 8 When the other person answers the call the phone displays a call on hold and an active call The following figure shows a video call and an audio only call on hold Note Only audio only calls can be on hold Video calls cannot be on hold Using the Advanced Features of Your Phone 4 11 Placing Calls When You Have an Active Audio only Call or a Video Call If you place a call when you have an active audio only call or video call you automatically create a conference between yourself the active call or video call and the new person you call For more information see Setting Up Conferences on page 4 14 If you have an active audio only call you can choose not to create a conference You can place the active call on hold and then place a separate call to another person see Placing Calls When You Have an Audio Only Call on Hold on page 4 10 Placing Calls Using Call Lists Directories Speed Dial Index Numbers and the Redial Key When Your Phone is Connected to a Polycom HDX System Instead of entering phone numbers URLs and IP addresses from memory you can access call
29. lists directories and speed dial lists to place calls to audio only and video endpoints You can also redial numbers For more information see Placing Calls on page 3 2 and Redialing Numbers on page 3 7 Answering Calls When Your Phone is Connected to a Polycom HDX System Answering Calls When You Don t Have Any Active Calls You answer an incoming call in the same way you answer calls if your system is not connected to a Polycom HDX system To answer an incoming call gt gt Press or the Answer soft key For more information see Answering Calls on page 3 6 Answering Calls When You Have an Audio Only Call on Hold When you answer a call when you have an audio only call on hold your phone displays two call appearances one for the call on hold and one for the active call Note The directories on your phone and on the Polycom HDX system are not integrated Directory entries on the phone do not display on the Polycom HDX system and directory entries on the Polycom HDX system do not display on the phone Note Only audio only calls can be on hold Video calls cannot be on hold User Guide for the Polycom SoundStation IP 7000 Phone 4 12 To answer an incoming call when you have a call on hold gt gt Press or the Answer soft key The following figure shows a video call and an audio only call on hold If you want to create a conference between the call on hold audio only and an active audio only or video call
30. manage conferences see Managing Conferences on page 3 11 Using the Advanced Features of Your Phone 4 17 Controlling Volume and Muting Calls When Your Phone is Connected to a Polycom HDX System When your phone is connected to a Polycom HDX system all audio only calls and conferences use your phone s speaker Any video calls or conference calls that connect to at least one video endpoint use the Polycom HDX system s speaker As well your phone and attached external microphone if applicable act as the microphone for all calls To adjust the volume of calls and to mute the near site see Adjusting the Speaker and Ringer Volume on page 2 14 and Muting the Microphone on page 3 7 Showing Content When Your Phone is Connected to a Polycom HDX System A Content soft key displays on your phone so that you can show content to near site participants as well as to near site and far site video participants during a video call or conference The Content soft key displays when your phone is idle or when you have a call Depending on the Polycom HDX system you have you may be able to show the following Information stored on a computer A paper document or object placed on a document camera A videotape or DVD For information on how to connect a computer document camera VCR or DVD player to a Polycom HDX system so you can show content see your system administrator For detailed information on how to show
31. mobile phone If there isn t any audio you can wait for a call answer it from your computer calling application or mobile phone interface and then listen to the audio on your conference phone The following figure shows what the screen looks like when you connect a computer calling application or mobile phone with or without a current call to the conference phone when the conference phone is idle To listen to computer or mobile audio when the conference phone has another call 1 Do one of the following While the conference phone has an active call connect the computer calling application or mobile phone to the conference phone See the Setup Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation The conference phone screen shows a computer or mobile audio source The LEDs blink green to indicate the audio source or If the conference phone has a call on hold connect the computer calling application or mobile phone to the conference phone See the Setup Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation User Guide for the Polycom SoundStation IP 7000 Phone 4 4 The conference phone screen shows a computer or mobile audio source The LEDs blink green to indicate the audio source 2 Do one of the following If the conference phone has an active call press the Hold soft key The active call is placed
32. more information refer to Ending Conferences on page 3 16 Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the person to whom you are transferring the call Or you can choose not to talk to the person In this case you wait for the person s ring back sound and then transfer the call To transfer a call 1 During a call press the Transfer soft key The call is placed on hold The Enter number screen displays 2 Place a call to the person to whom you want to transfer the call See Placing Calls on page 3 2 User Guide for the Polycom SoundStation IP 7000 Phone 3 18 3 When you hear the ring back sound press the Transfer soft key The transfer is complete If you want to talk privately to the person to whom you are transferring the call before the transfer is complete wait until the person answers the call talk to the person and then press the Transfer soft key You can cancel the transfer before the call connects by pressing the Cancel soft key Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the person to whom you are transferring the call The call is automatically transferred as soon as you dial the person s number To perform a blind transfer 1 During a call press the Transfer soft key The Enter number screen displays with the Blind soft key 2 Press the Blind soft key The Blind transfer to s
33. on hold and then initiate a new call or conference call or accept a call from another phone while you listen to computer or mobile audio l For information on how to connect your conference phone in a single or two phone setup to computer calling applications and mobile phones see the Setup Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation Listening to Computer or Mobile Audio You can connect the computer or mobile audio source while your conference phone is in an idle state or when you have an active call To listen to computer or mobile audio when your conference phone is idle gt gt When your conference phone is idle connect the mobile phone or computer calling application to your conference phone See the Setup Guide for the Polycom SoundStation IP 7000 Phone available at www polycom com voicedocumentation Note Audio from computer calling applications or mobile phones does not display in your conference phone Call Lists Note You can use your conference phone that is connected to a computer calling application or a mobile phone to handle video calls and conferences See Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System on page 4 18 Using the Advanced Features of Your Phone 4 3 The computer or mobile audio automatically becomes the active call and you can hear any audio associated with the computer calling application or
34. soft key For more information see Managing Contacts on page 2 17 To place a call using a speed dial index number press the Up scroll key scroll to the person you want to call and then press the Dial soft key For information on other ways to use speed dial see Placing Calls Using Speed Dial below Note From the idle screen press the Up scroll key to quickly access your list of speed dial entries User Guide for the Polycom SoundStation IP 7000 Phone 3 6 2 Do one of the following Enter the speed dial index number or If the contact you want to call is not already highlighted scroll to the contact and then press the Dial soft key The call is placed Answering Calls To answer a call gt gt Press or the Answer soft key The LEDs blink green when the phone rings To answer a call on a shared line 1 Answer the incoming call 2 Press the Hold soft key Anyone on another phone configured to use the same shared line may take the call by selecting the call on their phone screen Ending Calls To end a call gt gt Press or the End Call soft key Note To ignore incoming calls press the Reject soft key for private lines or the Silence soft key for shared lines To prevent your phone from ringing enable the Do Not Disturb feature see Enabling Do Not Disturb on page 3 21 You can forward incoming calls by pressing the Forward soft key See Forwarding Ca
35. 1 Setting Up a Conference With an Active Call and a Call on Hold If you are currently in an active call and you have another call on hold you can create a conference call between the active call the call on hold and yourself by pressing the Join soft key To set up a conference call with an active call and a call on hold gt gt If you have an active call and a call on hold press the Join soft key The Active Conference screen displays A conference is created with the active call the call on hold and yourself Managing Conferences To manage a conference you must currently be in an active conference call From the Active Conference screen you can press the Manage soft key to manage the individual participants in the conference or end the conference call The following figure shows the Manage soft key that displays when you are in an active conference User Guide for the Polycom SoundStation IP 7000 Phone 3 12 To manage a conference gt gt From the Active Conference screen press the Manage soft key The Manage Conference screen displays From the Manage Conference screen you can scroll to a conference participant and manage the participant s conference participation or end the conference call You can access the following soft keys from the Manage Conference screen Hold Puts a selected participant on hold The held participant cannot hear any other participants and no participant can hea
36. 2 22 2 31 Do Not Disturb feature 3 21 4 13 E Encoding soft key 1 8 end call key about 1 4 ending calls 3 6 ending conference calls 3 16 EQ settings 2 11 F Far Mute soft key 3 12 fields enabling or disabling 1 9 forwarding calls 3 19 4 13 H hardware testing 5 7 HD Voice technology about 1 5 HDX system using with phone 4 7 holding calls 3 8 4 13 conference call participants 3 13 4 16 conference call participants from video endpoints 4 16 conferences 3 15 conferences from video endpoints 4 16 I icons description of 1 5 ignoring calls 3 6 inactivity timer 1 7 Info soft key 3 12 3 15 J Join soft key using 3 11 4 5 K key buttons description of 1 3 L language updating for phone 2 2 lapel microphones 2 12 LED indicators 1 2 licenses status of 5 7 lowercase characters entering 1 8 M make call key about 1 5 maximum intensity 2 6 menu key about 1 5 menus navigating 1 7 microphones internal 1 2 microphones muting 3 7 4 17 Microsoft Office Live Communications Server 2005 4 19 4 21 4 25 missed calls list 2 14 mobile audio using with video endpoint 4 18 mobile phones using with conference phone 4 1 multiple call appearances handling 4 18 Mute key 1 5 4 17 muting the microphone 3 7 4 6 MyStat soft key 4 20 Index Index 3 N numbers entering 1 8 O off hook calls 3
37. 4 13 ignoring 3 6 obtaining information about 2 17 on hook and off hook 3 2 placing 3 2 rejecting 2 30 transferring 2 31 3 17 4 13 cell phone using with video endpoint 4 18 cell phones using with conference phone 4 1 characters entering 1 8 computer calling applications 4 1 calling applications and Polycom HDX system 4 18 content showing 4 17 conference calls hosting 3 9 4 5 4 14 Confrnc key about 1 5 consultative transfer 3 17 contact directory accessing 2 18 managing 2 17 and Polycom HDX system 4 11 searching for contacts in 2 24 User Guide for the Polycom SoundStation IP 7000 Phone Index 2 contacts adding to contact directory 2 20 blocking and unblocking 4 22 calling 2 29 deleting 2 28 managing 2 17 monitoring 4 21 searching for 2 24 setting ring tones for 2 9 updating 2 27 viewing in contact directory 2 18 viewing in corporate directory 2 18 Content soft key 4 17 content showing 4 17 contrast adjusting for screen 2 5 corporate directory accessing 2 18 managing 2 17 and Polycom HDX system 4 11 saving search results for 2 19 searching for contacts in 2 24 and View Persistency setting 2 19 D data entering 1 7 date and time display updating 2 2 Diagnostics menu 5 7 dial pad keys about 1 5 directory contacts managing 2 17 display contrast updating 2 5 distinguishing calls 2 29 diverting calls
38. Buddy Lists A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for example Be right back Out to lunch or Busy and you can view their status in real time from your phone s Buddy Status screen If you like you can block others from monitoring your status Your phone can watch the status of up to eight other phones These phones form your Buddy List Your phone can be monitored by up to eight other phones If your phone is configured to work with Microsoft Office Live Communications Server 2005 the behavior of presence settings and buddy lists is different For more information see Integrating With Microsoft Office Live Communications Server 2005 on page 4 25 or contact your system administrator Note Monitoring the status presence of contacts in a buddy list is an optional feature that your system administrator enables Your system may not support it For more information contact your system administrator User Guide for the Polycom SoundStation IP 7000 Phone 4 20 Updating Presence Settings Your presence setting indicates your status either online busy be right back away on the phone out to lunch or offline Update your presence setting so that other users can monitor your status from their phones To change your presence setting 1 Do one of the following Press and then select Features gt Presence gt My S
39. Corporate Directory gt View Persistency 2 Select Enabled and then press the Select soft key 3 To save the update press the Back soft key 4 Press to return to the idle screen Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 19 User Guide for the Polycom SoundStation IP 7000 Phone 2 20 Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways Manually if you have permission to update your local Contact Directory From a call list From a Corporate Directory if this is set up on your phone Adding Contacts Manually You can update your local Contact Directory manually instead of importing contact information from a call list or a Corporate Directory To add a contact manually 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 To add a contact to your phone s database press the Add soft key The Add To Directory screen displays Note You cannot update Corporate Directory from your phone Customizing Your Phone 2 21 3 Enter the contact information To move between fields use the Up and Down scr
40. Enabled and Disabled settings for the Watch Buddy and Block Buddy fields 4 Press the Save soft key 5 Press twice to return to the idle screen Adding Contacts From Call Lists You can save call information from a call list to your local Contact Directory To add a contact to the local Contact Directory from a call list 1 Press the Dir soft key and then select Call Lists gt Missed Calls Received Calls or Placed Calls 2 Scroll to the contact You can use the key to Page Up and the key to Page Down 3 To save the contact to your Contact Directory press the Save soft key 4 Press twice to return to the idle screen Note If you do not have a voice mail system set up enabling the Auto Reject field will have no effect Each time the contact calls your phone will ring unless you choose to divert the contact s calls or enable call forwarding or Do Not Disturb Customizing Your Phone 2 23 Adding Contacts to Your Local Contact Directory From a Corporate Directory You can save any contact listed in your Corporate Directory if it is set up on your phone to your local Contact Directory To add a contact to your local Contact Directory from a Corporate Directory 1 Press the Dir soft key and then select Corporate Directory The Corporate Directory search screen displays 2 Search for the contact and then scroll to the contact s entry For information on how to search for a contact
41. FTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downlo
42. Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The Backlight On intensity applies to following events Any key press Incoming calls Ending a call holding a call or resuming a call by the other person A voice message received If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases A call is in progress A call is on hold There is an incoming call ringing There is an outgoing call ringing back Any menu shows on the display In all other cases the Backlight Idle intensity applies Customizing Your Phone 2 7 To update the backlight intensity 1 Press and then select Settings gt Basic gt Backlight Intensity The Backlight Intensity screen displays 2 Select Backlight On Intensity The Backlight On Intensity screen displays 3 Scroll to the intensity you want and then press Select The default Backlight On Intensity is High 4 Press the Save soft key 5 Select Backlight Idle Intensity The Backligh
43. Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
44. NY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices Safety Notices 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class A Digital Device or Peripheral Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instru
45. Polycom will retain risk of loss or damage until the item is delivered to Customer Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT A
46. SIP 3 2 July 2009 1725 40075 001 Rev C User Guide for the Polycom SoundStation IP 7000 Phone 2009 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice ii Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or b
47. XTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SO
48. You cannot place video calls on hold To place audio only calls on hold see Holding and Resuming Calls on page 3 8 Transferring Calls When Your Phone is Connected to a Polycom HDX System You cannot transfer video calls You can transfer audio only calls only if there are no other video calls or conferences To transfer audio only calls see Transferring Calls on page 3 17 Forwarding Calls When Your Phone is Connected to a Polycom HDX System You cannot forward video calls To forward audio only calls see Forwarding Calls on page 3 19 Enabling Do Not Disturb When Your Phone is Connected to a Polycom HDX System To prevent audio only calls from ringing on your phone activate the Do Not Disturb feature Audio only calls you receive while Do Not Disturb is enabled will display in your Missed Calls list If you have chosen to forward audio only calls to another number those calls will be sent to that number if you enable the Do Not Disturb feature To enable Do Not Disturb see Enabling Do Not Disturb on page 3 21 Rejecting Calls When Your Phone is Connected to a Polycom HDX System You can ignore incoming audio only and video calls To ignore incoming calls gt gt Press the Reject soft key User Guide for the Polycom SoundStation IP 7000 Phone 4 14 Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System You can create a conference with up to two other people that connect by audio only and
49. a multiple number of sites that connect by video the exact number of video calls you can add is determined by your system setup At most a conference call can have two audio only calls and multiple video calls The following figure shows a video conference The video icon displays when at least one conference participant connects by video The following figure shows an audio only conference The handset icon displays when all conference call participants connect using audio only endpoints Setting Up Conferences You can set up a conference in two ways If you have no active calls or you have an active call or conference use the Add Phone or Add Video soft keys If you have an audio only call on hold and an active call use the Join soft key Using the Advanced Features of Your Phone 4 15 To set up a conference using the Add Phone or Add Video soft keys 1 Call the first person See Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4 8 The following figure shows a video call to Jacklyn Smith 2 Place a call to the second person a To place a video call press the Add Video soft key To place an audio only call press the Add Phone soft key b Enter the number of the phone and then press the Dial soft key For more information on placing calls including how to enter IP addresses or URLs see Placing Calls When Your Phone is Connected to a Polycom HDX System on
50. ading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial
51. al Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE User Guide for the Polycom SoundStation IP 7000 Phone Safety Notices 2 Polycom
52. and then select Corporate Directory The Corporate Directory search screen displays 2 Perform a quick search or an advanced search A quick search allows you to search using the contact s last name if the directory is alphabetized by last name or first name if the directory is alphabetized by first name An advanced search uses any combination of the contact s first and last names phone numbers address and title Do one of the following To perform a quick search next to Search Filtered enter the first few characters of the contact s first or last name depending on how the directory is organized and then press the Submit soft key The screen displays a list of contacts starting with any successful matches or To perform an advanced search press the AdvFind soft key Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 19 Customizing Your Phone 2 27 The Advanced Find screen displays Enter your search criteria and then press the Submit soft key The screen displays any successful matches 3 Press twice to return to the idle screen Updating Contacts in Your Local Contact Directory You can update information for conta
53. ard all unanswered incoming calls Busy To forward calls that arrive when you are already in a call 3 Do one of the following If you selected Always enter a number to forward all incoming calls to If you selected No Answer do the following a In the Contact field enter a number to forward all unanswered incoming calls to b In the Forward After Rings field enter how many rings to wait before forwarding the call one ring is approximately six seconds The recommended value is two rings If you selected Busy enter the number to forward all future incoming calls to when you are already in another call 4 Press the Enable soft key If you selected the forwarding type Always the text Call Forward Enabled and a moving arrow display on the idle screen next to the directory number To disable call forwarding 1 Press and then select Features gt Forward The Forwarding Type Select screen displays 2 Scroll to the forwarding type you want to disable and then press Select 3 Press the Disable soft key Using the Basic Features of Your Phone 3 21 Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings To forward an incoming call to another extension 1 While your phone rings press the Forward soft key The Call Forwarding screen displays 2 Enter the phone number to forward the incoming call to Your phone
54. call on hook to dial a phone number gt gt Enter the phone number of the person you want to call and then press or the Dial soft key Note If your phone is connected to a Polycom HDX system see Using the Phone When it is Connected to a Polycom HDX System on page 4 7 When you place a call different soft keys display and options apply Using the Basic Features of Your Phone 3 3 To place a call off hook to dial a phone number IP address or URL 1 Press or the New Call soft key The Enter number screen displays 2 Do one of the following To dial a phone number enter the phone number of the person you want to call To dial an IP address a Press the URL soft key The 123 Enter number screen displays b Enter the IP address of the person you want to call To enter press Note Placing a call using an IP address or URL may not be enabled for your phone For more information see your system administrator User Guide for the Polycom SoundStation IP 7000 Phone 3 4 To dial a URL a Press the URL soft key The 123 Enter number screen displays b Press the ABC soft key The ABC Enter number screen displays c Enter the URL of the person you want to call To enter the letters that display on a number key press the number key one or more times For example to enter a press once To enter c press three times quickly To enter
55. ceived Calls list Left scroll key View the Placed Calls list Right scroll key View the Missed Calls list Down scroll key 4 End Call key Ends a call 5 Select key Allows you to Select a field of displayed data Enable or disable fields 6 Volume keys Adjust the volume of the speaker and the ringer Getting Started with Your Phone 1 5 Understanding Icons 7 Mute key Stops local audio from being heard at the far end of the call 8 Dial pad keys Contain 10 digits 26 alphabetic characters and other special characters available in context sensitive applications 9 Redial key Places a call to the most recently dialed person 10 Conference key Allows you to set up local audio conferences 11 Menu key Allows you to access additional features and configuration settings 12 Make Call key Initiates a call Item Description Icon Line Call State or Indicator Description Active call using Polycom HD Voice technology A call is in progress using Polycom HD Voice The active call icons merge into one icon on the phone screen The following figure shows what displays on the screen during an active call Active call not using Polycom HD Voice A call in is progress that does not use Polycom HD Voice Audio only call An audio only call is either active or on hold or the phone is placing a call User Guide for the Polycom SoundStation IP 7000 Phone 1 6
56. creen displays Using the Basic Features of Your Phone 3 19 3 Place a call to the person to whom you want to transfer the call See Placing Calls on page 3 2 If you want to cancel the transfer before the call is placed and return to the original call press the Cancel soft key The call automatically transfers to the person you specified Forwarding Calls You can set up your phone to forward incoming calls to another person static forwarding or you can forward a call as your phone rings dynamic forwarding Your phone will forward calls even if you enable the Do Not Disturb feature You can also reject calls from a particular contact by sending the call to your voice mail system or divert calls from a particular contact to another person For more information see Managing Incoming Calls on page 2 29 Forwarding Calls Statically You can set up your phone to forward calls to another number To forward calls to another number 1 Press and then select Features gt Forward The Forwarding Type Select screen displays Note Your company s settings may override this feature For more information contact your system administrator Call forwarding is not available on shared lines User Guide for the Polycom SoundStation IP 7000 Phone 3 20 2 Scroll to the forwarding type you want and then press Select The options are Always To forward all incoming calls No Answer To forw
57. ctions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada CE and VCCI Mark This SoundStation IP 7000 phone is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 ED and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK User Guide for the Polycom SoundStation IP 7000 Phone Safety Notices 4 Safety and Compliance continued WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circu
58. ctory 2 23 Searching for Contacts 2 24 Searching for Contacts in Your Local Contact Directory 2 24 Searching for Contacts in Your Corporate Directory 2 25 Updating Contacts in Your Local Contact Directory 2 27 Deleting Contacts From Your Local Contact Directory 2 28 Placing Calls to Contacts 2 29 Managing Incoming Calls 2 29 Distinguishing Calls 2 29 Rejecting Calls 2 30 Diverting Calls 2 31 Understanding Shared Lines 2 32 3 Using the Basic Features of Your Phone 3 1 Placing Calls 3 2 Placing Calls Using Speed Dial 3 5 Answering Ca
59. cts in your local Contact Directory You cannot update information for contacts in your Corporate Directory To update a contact in your local Contact Directory 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 Scroll to the contact whose information you want to update or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 24 Note If you want to erase all your search criteria and enter new criteria before you submit your search press the Clear soft key User Guide for the Polycom SoundStation IP 7000 Phone 2 28 3 Press the Edit soft key The Edit Contact screen displays 4 Update the contact information For information on the fields you can update see Adding Contacts Manually on page 2 20 step 3 5 Press the Save soft key 6 Press twice to return to the idle screen Deleting Contacts From Your Local Contact Directory You can delete contacts from your local Contact Directory You cannot delete contacts from your Corporate Directory To delete a contact from the local Contact Directory 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 Scroll to the contact you want to delete Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 24 Customizing Your Phone 2 29 3 Press the Delete soft key The contact is
60. dy Status 2 Press the Add soft key 3 Enter the phone number of the contact 4 Press the Submit soft key 5 Press to return to the idle screen To view and change your privacy list 1 Press and then select Features gt Presence gt Buddy Status gt Privacy List 2 Scroll to the contact 3 Press the Edit soft key 4 Scroll to Access and then press the Up or Down scroll key to select Enabled When Access is enabled you allow the contact to see your presence When Access is disabled you prevent the contact from seeing your presence The default for Access is Disabled 5 Press to return to the idle screen For more information see the Microsoft Office Communicator and Windows Messenger documentation User Guide for the Polycom SoundStation IP 7000 Phone 4 26 Restarting the Phone Periodically you may need to restart your phone so your phone can accept a new configuration To restart the phone 1 Press and then select Settings gt Basic gt Restart Phone The Restart Phone screen displays The message Are you sure displays 2 If you still want to restart the phone press the Yes soft key The restart process begins The process ends when the idle screen displays Note If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Note Call lists are a
61. e and place all participants on hold To split a conference gt gt From the Active Conference or Hold Conference screen press the Split soft key The conference ends and all calls are split into individual calls and placed on hold Ending Conferences You can end a conference and your connection to the other participants by pressing the End Call soft key When you use the End Call soft key the other participants remain connected To end a conference gt gt From the Active Conference or Manage Conference screen press the End Call soft key The two other participants remain connected Using the Basic Features of Your Phone 3 17 Transferring Calls A call can be transferred in one of three ways Consultative transfer You have the option of either talking to the person to whom you are transferring the call or you can choose not to talk to the person and complete the transfer when you hear the person s ring back sound Performing a Consultative Transfer on page 3 17 Blind transfer The call is automatically transferred after you dial the number of the person to whom you want to transfer the call You do not have the option of talking to the person Performing a Blind Transfer on page 3 18 Attended transfer Conference call participants are automatically connected to each other after you exit a conference Set up a conference call and then end your participation For
62. e number of contacts in your phone s local Contact Directory Contact your system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your local Contact Directory or if you can update it If your system administrator sets up a Corporate Directory on your phone you may also have read access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory and add contacts from the Corporate Directory to your local Contact Directory For more information see Searching for Contacts in Your Corporate Directory on page 2 25 and Adding Contacts to Your Local Contact Directory From a Corporate Directory on page 2 23 Note You cannot update the contacts in your Corporate Directory You can only search for and dial contacts and add contacts from your Corporate Directory to your local Contact Directory User Guide for the Polycom SoundStation IP 7000 Phone 2 18 Viewing Your Local Contact Directory To view your local Contact Directory gt gt Do one of the following Press and then select Features gt Contact Directory or Press the Dir soft key and then select Contact Directory The Directory screen displays listing all the contacts in your directory Acc
63. entries If you miss a call for example if you do not answer a call or you have call forwarding or Do Not Disturb enabled the idle screen will display a message indicating the number of missed calls you have To view information about the missed call view your Missed Calls list see Viewing Call Lists below After you view the Missed Calls list the message on the idle screen is removed Customizing Your Phone 2 15 The following figure shows the idle screen when you miss a call Viewing Call Lists You can access missed received and placed calls from the idle screen or you can quickly access call lists using the scroll keys To view a call list gt gt From the idle screen do one of the following Press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or Press the Dir soft key and then select Call Lists gt Missed Calls Received Calls or Placed Calls or Use the scroll keys to access a call list To view the Received Calls List press the Left scroll key To view the Placed Calls List press the Right scroll key To view the Missed Calls List press the Down scroll key User Guide for the Polycom SoundStation IP 7000 Phone 2 16 Managing Call Lists You can clear all the records in a call list or just one record You can also choose a record in a list and return the call store the call details in your local Con
64. essing Your Corporate Directory When you access Corporate Directory a search screen displays so you can search for a specific contact You can perform a quick search or an advanced search To access your Corporate Directory 1 Do one of the following Press and then select Features gt Corporate Directory or Press the Dir soft key and then select Corporate Directory The Corporate Directory search screen displays Note Each time you access Corporate Directory the search screen displays unless you enable your phone to remember the last search you performed or the last person you selected To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 19 Customizing Your Phone 2 19 2 Search for the contact See Searching for Contacts in Your Corporate Directory on page 2 25 Enabling Your Phone to Save Corporate Directory Search Results You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the results of your last search or the last person you selected will display If you don t enable your phone to save search results each time you access Corporate Directory a blank search screen will display To enable your phone to save Corporate Directory search results 1 Press and then select Settings gt Basic gt Preferences gt
65. ever you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Prod
66. ey An active conference is created Handling Active Conferences You handle active audio only and video conferences differently You handle active audio only conferences in the same way as you handle conferences for phones that are not connected to a Polycom HDX system see Hosting Conference Calls on page 3 9 Except an Add Video soft key displays so you can add additional video endpoints to the conference During a video conference The Hold and Split soft keys are not available You cannot place the conference on hold or end the conference by pressing the Split soft key and placing all conference call participants on hold The Add Phone and Add Video soft key display so you can add additional people to the conference The Add Phone soft key does not display if you have already added two audio only calls to the conference The Content soft key displays See Showing Content When Your Phone is Connected to a Polycom HDX System on page 4 17 Managing Conferences The Manage soft key is available for both active audio only and video conferences You manage audio only and video conferences in the same way as you manage conferences for phones that are not connected to a Polycom HDX system Except for video conferences the Hold and Far Mute soft keys are not available For video conferences you only have access to the Info End Call Content and Back soft keys For information on how to use these soft keys and
67. ftware Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except how
68. her people while Mute is enabled To turn off the Mute feature press again Using the Advanced Features of Your Phone 4 7 Using the Phone When it is Connected to a Polycom HDX System You can set up your phone with a Polycom HDX system so that your phone can conduct video calls and conferences When you connect your phone to a Polycom HDX system your phone displays different soft keys Video Allows you to place a video call Phone Allows you to place an audio only call Content Allows you to show content to near site participants as well as to far site participants with whom you are exchanging video Add Video Allows you to establish a conference between yourself an active call or call on hold and the new person you dial Or automatically joins the new person you dial to an active conference Add Phone When an audio only call is active or on hold allows you to add an additional call to your phone If you have a video call pressing the Add Phone soft key automatically creates a conference between yourself the video call and the new person you dial A video call or a video conference a conference that has at least one video call displays the video icon Note This section describes how to use your phone when it is connected to a Polycom HDX system For detailed information on how to use a Polycom HDX system see the Polycom HDX documentation at www polycom com videodocumenta
69. hernet From the Ethernet screen scroll to LAN port and verify that it is Active To attempt re registration with the call server reboot the phone For more information see your system administrator Contact your system administrator Troubleshooting Your Phone 5 3 Controls Symptom Problem Corrective Action The dial pad does not work The dial pad on the phone does not respond Try the following Check for a response from other feature keys Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port is operational if not accessible contact your system administrator Before restarting your phone contact your system administrator Your system administrator may want to troubleshoot the phone in more detail before restarting the phone and losing current status information User Guide for the Polycom SoundStation IP 7000 Phone 5 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key The phone is not in an active state Try the following Press the keys more slowly
70. ill ring on your phone To send incoming calls from a particular contact directly to voice mail 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 Scroll to the contact whose calls you want to go to your voice mail system You can use the key to Page Up and the key to Page Down 3 Press the Edit soft key The Edit Contact screen displays 4 Scroll to the Auto Reject field and change the Auto Reject setting to Enabled To select Enabled press the Right or Left scroll key 5 Press the Save soft key 6 Press twice to return to the idle screen Note Rejecting calls is not available on shared lines Customizing Your Phone 2 31 Diverting Calls You can customize your phone so that incoming calls from a particular person are transferred directly to a third person To divert incoming calls from a contact to a third person 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 Scroll to the contact for whom you want to transfer calls You can use the key to Page Up and the key to Page Down 3 Press the Edit soft key The Edit Contact screen displays 4 Scroll to the Divert Contact field and enter the number of the person to whom you want to divert the call You can enter a maximum of 32 characters 5 Scroll to the Auto Divert field 6 Change the Auto Divert setting to Enabled To selec
71. ing Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone Your phone may indicate voice mail by the following An icon on the phone screen A stutter dial tone instead of a normal dial tone To listen to voice mail messages 1 Press and then select Features gt Messages gt Message Center The Messages screen displays 2 To listen to your voice mail press the Connect soft key and then follow the voice or visual prompts on the screen 3 Press to return to the idle screen Note Voice mail is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option 4 1 4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of your SoundStation IP 7000 conference phone If you require additional information or assistance with these features contact your system administrator For information on the basic features of your phone refer to Chapter 3 Using the Basic Features of Your Phone This chapter includes the following topics Using Computer or Mobile Audio with the Conference Phone on page 4 1 Using the Phone When it is Connected to a Polycom HDX Sy
72. ing their status To add contacts to your buddy list see Selecting Contacts to Monitor on page 4 21 To monitor a contact in your buddy list gt gt Do one of the following From the idle screen press the Buddies soft key or Press and then select Features gt Presence gt Buddy Status The Buddy Status screen displays listing the status of all your buddies Using the Advanced Features of Your Phone 4 25 Integrating With Microsoft Office Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Office Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint conferences Any contacts added through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger Any contacts added as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list You can access your Privacy List on the phone to allow or disallow your contacts from monitoring your presence To view and change your presence see Updating Presence Settings on page 4 20 For more information on integrating with Microsoft Office Live Communications Server 2005 contact your system administrator To add a contact to your buddy list 1 Press and then select Features gt Presence gt Bud
73. ite 5 7 screen and system problems 5 4 U uppercase characters entering 1 8 URLs dialing 3 4 V View Persistency setting 2 19 voice mail 2 30 3 24 volume keys about 1 4 volume adjusting 2 14 4 6 4 17 W Watch Buddy setting 2 22 4 22 watcher list 4 22 wireless microphones 2 12 User Guide for the Polycom SoundStation IP 7000 Phone Index 4 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The So
74. its Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 1918 Expiry 03 28 2011 Index 1 Index Symbols key page down shortcut 1 7 key page up shortcut 1 7 Numerics 2 5mm audio connector 2 12 A answering calls 3 6 4 11 appearances handling 4 18 attended transfer 3 17 audio components 2 12 audio connectors 2 12 Auto Divert setting 2 22 Auto Reject setting 2 22 auxiliary audio components 2 12 4 1 B backlight intensity 2 6 bass and treble control 2 11 blind transfer 3 17 Block Buddy setting 2 22 4 23 blocked list 4 22 blocking and unblocking contacts 4 22 buddies managing 4 19 buddy lists using 4 19 C call appearances handling 4 18 forwarding 3 19 4 13 lists using 2 14 calls answering 3 6 4 11 with auxiliary audio 4 1 and call lists 2 14 4 11 and conference calls 4 14 3 9 distinguishing by ring type 2 10 2 29 diverting 2 31 ending 3 6 forwarding 3 19 4 13 handling with Polycom HDX system 4 7 holding and resuming 3 8 3 13 3 15 holding and video calls
75. labels Sales and Marketing have been assigned to contacts in the local Contact Directory Note Your phone may not display all the following fields For more information see your system administrator User Guide for the Polycom SoundStation IP 7000 Phone 2 22 Optional Set the Ring Type For information on setting the ring type see Updating the Ring Tone on page 2 8 Optional Assign a Divert Contact The Divert Contact identifies the third person to which you want this contact s calls sent You can enter a maximum of 32 characters Optional Change the Auto Reject and Auto Divert settings If you set the Auto Reject field to enabled each time the contact calls the call will be directed to your voice mail system if a voice mail system is set up If you set the Auto Divert field to enabled each time the contact calls the call will be directed to a third person you specify in the Divert Contact field Press the Right or Left scroll key to switch between the Enabled and Disabled settings for the Auto Reject and Auto Divert fields Optional Change the Watch Buddy and Block Buddy settings If you set the Watch Buddy field to enabled you can monitor the contact s status If you set the Block Buddy field to enabled the contact cannot monitor your status For more information on monitoring status see Using Buddy Lists on page 4 19 Press the Right or Left scroll key to switch between the
76. lace a conference call on hold see Holding and Resuming Conferences on page 3 15 To place a conference call participant on hold gt gt From the Manage Conference screen scroll to the participant you want to place on hold and then press the Hold soft key User Guide for the Polycom SoundStation IP 7000 Phone 3 14 The following figure shows James Smith on hold The on hold icon displays next to his name and the Resume soft key appears The held participant cannot hear any participants and no participant can hear the held participant To return the participant to the conference scroll to the participant and then press the Resume soft key If the held participant presses the Hold soft key on their phone the participant will still be on hold even if you press the Resume soft key Removing Conference Call Participants To remove a conference call participant gt gt From the Manage Conference screen scroll to the participant you want to remove and then press The participant is removed from the conference the conference call ends and the other participant becomes the active call Note If you press the End Call soft key instead you end the conference call The other participants remain connected Using the Basic Features of Your Phone 3 15 Obtaining Information About Conference Call Participants You can display information about a conference call participant such as their name and number o
77. lls 3 6 Ending Calls 3 6 Muting the Microphone 3 7 Redialing Numbers 3 7 Holding and Resuming Calls 3 8 Hosting Conference Calls 3 9 Setting Up Conferences 3 9 Setting Up a Conference Using the Conference Key or Soft Key 3 10 Setting Up a Conference With an Active Call and a Call on Hold 3 11 Managing Conferences 3 11 Muting Conference Call Participants 3 12 Placing Conference Call Participants on Hold 3 13 Removing Conference Call Participants 3 14 Obtaining Information About
78. lls Dynamically on page 3 21 If you set up your phone with a silent ring press the Answer soft key to answer the call To answer a call from a mobile phone or computer calling application see Using Computer or Mobile Audio with the Conference Phone on page 4 1 Note You cannot end a call that is on hold until you resume the call To end a call on hold scroll to the call on hold press the Resume soft key and then press the End Call soft key Using the Basic Features of Your Phone 3 7 Muting the Microphone To mute the microphone gt gt During a call press The LEDs glow red and the mute icon displays on the phone screen The other person or people cannot hear you You can still hear all other people while Mute is enabled To turn off the Mute feature press again To mute the microphone if you use extension microphones gt gt Press on the phone or the button on the top of an extension microphone To turn off the Mute feature press or again Redialing Numbers You can redial the last number you dialed or search a list of placed calls to find a previously dialed number To redial the last number dialed gt gt Press Note When you press the Mute button on the phone or on any extended microphone connected to the phone you mute the microphone on the phone and all extended microphones connected to the phone User Guide for the Polycom SoundStation IP 7000 Phone 3
79. lts on page 2 19 Updating the Language The phone supports many languages English Internal is the default language that displays To change the language 1 Press and then select Settings gt Basic gt Preferences gt Language The Language screen displays 2 Scroll to the language you want and then press Select The text that appears on the screen will change to the language that you selected 3 Press to return to the idle screen Updating the Time and Date Display The time and date display on the idle screen of your phone If the phone cannot obtain a time and date the display will flash If this happens or if the time or date is incorrect see your system administrator You can select from various formats for the time and date display Select and set options that are right for you You can also disable the time and date display so the time and date do not display on the phone screen Customizing Your Phone 2 3 The following figure shows the default format for the date and time display To display a new time format 1 Press and then select Settings gt Basic gt Preferences gt Time amp Date gt Clock Time The Clock Time screen displays 2 Scroll to the time format you want and then press Select 3 Press to return to the idle screen User Guide for the Polycom SoundStation IP 7000 Phone 2 4 To display a new date format 1 Press and then select Settings
80. oll keys Enter the following information Optional Enter the First Name and Last Name of the contact You can enter a maximum of 32 characters To alternate between numeric uppercase and lowercase alphanumeric modes press the 1 A a soft key To enter text in another language press the Encoding soft key Required Enter the Contact phone number You can enter a maximum of 32 characters The contact number must be unique and must not already exist in the directory If you try to save an entry with a non unique phone number or you do not enter a phone number an error message displays Optional Change the Speed Dial Index number The speed dial index is automatically assigned to the next available index value up to a maximum value of 99 You can assign any unused speed dial index number from 1 to 99 If you assign a speed dial index number that is already taken or you enter an invalid speed dial index number for example 0 or 00 an error message displays For more information on speed dial index numbers see Managing Speed Dial Entries on page 3 22 Optional Enter a Label for the contact You can enter a maximum of 32 symbols letters or numbers If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Info screen before the contact s first and last names if specified For example in the following figure the
81. on contact your system administrator User Guide for the Polycom SoundStation IP 7000 Phone 2 10 To set a distinctive ring tone for a contact 1 Press and then select Features gt Contact Directory The Directory screen displays 2 Scroll to the contact for whom you want to assign a distinctive ring tone 3 Press the Edit soft key The Edit Contact screen displays 4 Scroll to Ring Type and then enter a number corresponding to one of the ring types available If a ring type is already assigned to the contact but you want to change it press the lt lt soft key to delete the existing ring type Then enter a number corresponding to one of the ring types available 5 Press the Save soft key 6 Press to return to the idle screen Note To exit this screen and determine the number associated with a ring type press the Menu key and then select Settings gt Basic gt Ring Type Each ring type has a number associated with it Customizing Your Phone 2 11 Updating Audio Quality and Capabilities You can adjust the audio quality of your phone and enable auxiliary audio components such as wireless lapel microphones speakers recording devices and computers that you connect to the Multi Interface Module Updating the Sound Quality of Your Phone You can adjust the sound quality of your phone by changing the treble or bass control To adjust the sound quality of your phone 1 Press
82. on hold and the computer or mobile audio becomes the active call or If the conference phone has a call on hold press the Accept soft key The computer or mobile audio becomes the active call You can place the computer or mobile audio on hold or use the Join soft key to create a conference call with the call on hold and the computer or mobile audio Using the Advanced Features of Your Phone 4 5 Ending Computer or Mobile Audio To remove the computer or mobile audio source disconnect the Computer Calling Cable or Mobile Phone Cable from the conference phone If you want to keep the connection for future computer or mobile audio calls end the call from your computer or mobile phone but do not remove the Computer Calling Cable or Mobile Phone Cable The conference phone screen will still display From PC Mobile audio and the computer or mobile audio will continue to be the active call Placing Computer or Mobile Audio on Hold To place computer or mobile audio on hold gt gt From your conference phone scroll to PC Mobile audio and then press the Hold soft key If you want you can place a new call or create a conference between the computer or mobile audio and another person Press the Resume soft key to make the computer or mobile audio active again Creating Conference Calls with Computer or Mobile Audio You can set up conference calls with computer or mobile audio using the Cnfrnc or Join soft ke
83. ormal operational states Solid red A muted call Flashing red A call is on hold Solid green A dial tone is available dialing is in progress or call is in progress Flashing green An incoming call Getting Started with Your Phone 1 3 The following figure shows the primary components on your phone console 8 9 10 11 12 1 2 3 4 5 6 7 User Guide for the Polycom SoundStation IP 7000 Phone 1 4 Item Description 1 LCD graphic display Shows the time and date menus and soft keys as well as information about calls messages and features The information display line the line that displays the directory number also displays icons and text such as Popup text like network error messages Do Not Disturb text icon e g Do Not Disturb Call forwarding text icon e g Call Forward Enabled Missed call text like 4 new missed calls Presence text like Busy Prompt text like Enter URL Time and date text If there are multiple items to display the items will display in a scrolling fashion 2 Soft keys Select specific context sensitive functions that display on the screen above each soft key 3 Scroll keys Allow you to Scroll through displayed information Enable or disable fields View the Speed Dial Info list Up scroll key View the Re
84. page 4 8 The call is placed and an active conference is automatically created To continue to add people to an established conference do the following To continue to add audio only calls press the Add Phone soft key from the Active Conference screen and then place the call to the person you want to add to the conference When the person answers the person automatically joins the conference The Add Phone soft key does not display when the maximum number of audio only calls two has been added to the conference To continue to add video calls press the Add Video soft key from the Active Conference screen and then place a call to the site you want to add to the conference When the site answers the people automatically join the conference Note If you have an active audio only call you can choose not to create a conference You can place the active call on hold and then place the call to the new person see Placing Calls When You Have an Audio Only Call on Hold on page 4 10 A conference is automatically created when you have a video call and you answer an incoming call See Answering Calls When You Have an Active Call on page 4 12 User Guide for the Polycom SoundStation IP 7000 Phone 4 16 To create a conference using the Join soft key gt gt If you have an active audio only or video call or conference and an audio only call or conference on hold scroll to either call and then press the Join soft k
85. r URL see Placing Calls on page 3 2 Enter numbers uppercase characters or lowercase characters Press the 1 A a soft key one or more times The format the text will display in appears at the top of the screen Enter text in a specific language Press the Encoding soft key The language the text will display in appears at the top of the screen Enter special characters In text entry mode press the 1 A a soft key to select A Ascii or a Asciii mode and then press or one or more times or To enter other special characters press one or more times Enter a space In text entry mode press the 1 A a soft key to select A Ascii or a Asciii mode and then press three times quickly If you want to Then do this Getting Started with Your Phone 1 9 Delete text you entered Press the lt lt soft key View additional soft keys Press the More soft key Enable or disable fields Press the Right or Left scroll key and If you want to Then do this User Guide for the Polycom SoundStation IP 7000 Phone 1 10 2 1 2 Customizing Your Phone You can customize your SoundStation IP 7000 conference phone by adjusting certain settings including time and date language display contrast and intensity and ring tone You can also add contacts to your phone s local Contact Directory This chapter shows you how to customize your phone It includes the following topics
86. r if they are on hold To display information about a conference call participant 1 From the Manage Conference screen scroll to the participant whose information you want to obtain 2 Press the Info soft key The Participant Info screen displays 3 Press the Back soft key to return to the Manage Conference screen Holding and Resuming Conferences When you place a conference call on hold you place all other conference participants on hold Conference call participants cannot hear each other To place an individual participant on hold see Placing Conference Call Participants on Hold on page 3 13 To place a conference call on hold gt gt From the Active Conference screen press the Hold soft key User Guide for the Polycom SoundStation IP 7000 Phone 3 16 The Hold Conference screen displays The other participants in the conference call are placed on hold From the Hold Conference screen you can do the following To resume the conference call press the Resume soft key The Active Conference screen will display again To place a call to a new person press the New Call soft key The conference remains on hold and the new call becomes the active call To end the conference call and place each conference participant on hold press the Split soft key Splitting Conferences When a conference is established a Split soft key is available When you split a conference you end the conferenc
87. r phone you need to become familiar with your phone s features This chapter describes the phone s features the icons that display on the phone screen and how to navigate menus and enter data The topics include Features of the Phone on page 1 2 Understanding Icons on page 1 5 Navigating Menus and Entering Data on page 1 7 To read about how to change the settings on your phone see Chapter 2 Customizing Your Phone To read about the phone s basic features see Chapter 3 Using the Basic Features of Your Phone To read about more advanced features see Chapter 4 Using the Advanced Features of Your Phone If you require additional information or assistance with your new phone see your system administrator Note Since you can customize your phone in many different ways and your system administrator can enable and disable certain features the user interface that displays on your phone may differ from the figures that appear in this guide User Guide for the Polycom SoundStation IP 7000 Phone 1 2 Features of the Phone The following figure shows the primary hardware features of your phone console 2 2 3 3 1 Feature Description 1 Speaker Allows for ringer and hands free audio output 2 Microphones Provide 360o coverage by three internal microphones 3 LED Indicators Indicate phone and call status through three bi color LEDs The LEDs illuminate to indicate the following n
88. r the held participant Back Returns you to the Active Conference screen End Call Ends the conference call The other two participants remain connected To remove a conference call participant see Removing Conference Call Participants on page 3 14 Info Provides additional information about the selected participant Far Mute Mutes the selected participant The muted participant can hear all participants but no participant can hear the muted participant Muting Conference Call Participants To mute a conference call participant gt gt From the Manage Conference screen scroll to the participant you want to mute and then press the Far Mute soft key Using the Basic Features of Your Phone 3 13 The following figure shows the far mute feature applied to James Smith The far mute icon displays next to his name and the UnMute soft key appears The muted participant can hear all participants but no participant can hear the muted participant If you press instead of the Far Mute soft key all other participants can hear each other but they cannot hear you When you press the LEDs glow red To un mute the participant press the UnMute soft key Placing Conference Call Participants on Hold You can select a conference call participant and place the participant on hold You can return the participant to the conference at any time by pressing the Resume soft key If you want to p
89. ress The message Video or Phone Call displays To place a video call press the Video soft key To place an audio only call press the Phone soft key or To place a video call press the Video soft key To place an audio only call press the Phone soft key 2 Do one of the following To enter a phone number enter the number of the person you want to call or To enter an IP address or URL If you are making an audio only call press the URL soft key Then toggle the ABC and 123 soft keys to enter the URL or IP address of the person you want to call If you are making a video call toggle the ABC and 123 soft keys to enter the URL or IP address of the person you want to call You can switch between entering a number or IP address or a URL by pressing the 123 and ABC soft keys To enter the letters that display on a number key press the number key one or more times For example to enter a press once To enter c press three times quickly To enter and press one or more times quickly 3 Press or the Dial soft key Note Placing a call using an IP address or URL may not be enabled for your phone For more information see your system administrator User Guide for the Polycom SoundStation IP 7000 Phone 4 10 The following figure shows a video call to Jacklyn Smith Placing Calls When You Have an Audio Only Call on Hold When an audio only call
90. s Video call A video call is taking place or the phone is placing a video call Voice mail message You have a new voice mail message See Using Voice Mail on page 3 24 Icon Line Call State or Indicator Description Note After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If you want to Then do this Enter the Main Menu Press Exit the Main Menu and return to the idle screen Press Exit the Main Menu or Directories menu Press the Exit soft key Return to the previous menu Press the Back soft key Cancels the current task or edit session Press the Cancel soft key Scroll through a list or menu items Press the Up and Down scroll keys and When lists appear on more than one page press the key to Page Up or press the key to Page Down User Guide for the Polycom SoundStation IP 7000 Phone 1 8 Select a menu item Do one of the following Scroll to the menu item and then press Scroll to the menu item and then press the Select soft key Press the dial pad key that corresponds to the item in the numbered menu list For example to select the second item in a menu press 2 Enter text In text entry mode press the number keys one or more times For example to enter A press once To enter C press three times quickly To enter and dial an IP address o
91. s added to your buddy list and you can monitor the contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default for Watch Buddy is Disabled 5 Press the Save soft key 6 Press twice to return to the idle screen If you enable the Watch Buddy setting for a contact the contact will display on your Buddy Status screen To view your Buddy Status screen press the Buddies soft key from the idle screen Blocking Contacts From Viewing Your Status Block a contact in your Contact Directory if you don t want the contact to view your status If you unblock a contact the contact can add you to their buddy list and view your status To block or unblock a contact from viewing your status 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 Scroll to find the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 24 You can use the key to Page Up and the key to Page Down Note To view a list of contacts that can and cannot monitor your status do the following To view contacts that cannot view your status press the Menu key and then select Features gt Presence gt Blocked List To view contacts that can view your status press the Menu key and then select Features gt Presence gt Watcher List Using the Advanced Fea
92. set up a conference in one of two ways Using or the Confrnc soft key Using the Join soft key if you have an active call and a call on hold Note You can host and manage conferences with audio from computer calling applications and mobile phones as well as video if your phone is connected to a Polycom HDX system For more information see Using Computer or Mobile Audio with the Conference Phone on page 4 1 and Using the Phone When it is Connected to a Polycom HDX System on page 4 7 User Guide for the Polycom SoundStation IP 7000 Phone 3 10 Setting Up a Conference Using the Conference Key or Soft Key To set up a conference using the Conference key or soft key 1 Call the first person See Placing Calls on page 3 2 2 Press or the Confrnc soft key to create a new call The active call is placed on hold The Enter number screen displays 3 Place a call to the second person See Placing Calls on page 3 2 4 When the second person answers press or the Confrnc soft key again to join all people in the conference The Active Conference screen displays Note If configured for single key press conferences the conference participant hears the dial tone and ringback when the conference host places the call to the new person Note If configured for single key press conferences you do not have to press the Conference key or the Confrnc soft key again Using the Basic Features of Your Phone 3 1
93. stem administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones keypad mappings and display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Press and then select Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display Diagnostics Symptom Problem Corrective Action You are trying to access one of the following features but it is not available on your phone Corporate Directory Managing Conferences The license is not installed on your phone or it has expired Do the following 1 Press the Menu key and then select Status gt Licenses 2 Using the arrow keys verify that the feature you want to use has a valid license For more information contact your system administrator User Guide for the Polycom SoundStation IP 7000 Phone 5 8 Safety Notices 1 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the Internation
94. stem on page 4 7 Handling Multiple Call Appearances on page 4 18 Using Buddy Lists on page 4 19 Restarting the Phone on page 4 26 Using Computer or Mobile Audio with the Conference Phone You can connect audio from a computer calling application or from a mobile phone to your conference phone for hands free conversations You initiate and end conversations from your computer calling application or your mobile phone interface From your conference phone you can do the following Accept a computer or mobile audio source while you have an active call including a conference call or calls on hold Place a computer or mobile audio source on hold Join split and host conference calls between the calls on your conference phone and the computer or mobile audio source Accept calls from other phones while you listen to computer or mobile audio User Guide for the Polycom SoundStation IP 7000 Phone 4 2 If you connect your computer calling application or mobile phone to your conference phone when your conference phone is idle the computer or mobile audio automatically becomes the active call and you immediately hear any audio associated with the mobile phone or computer calling application The following figure shows the conference phone screen if the conference phone is idle and you connect your computer calling application or mobile phone to it You can place the computer or mobile audio
95. t Enabled press the Right or Left scroll key 7 Press the Save soft key 8 Press twice to return to the idle screen User Guide for the Polycom SoundStation IP 7000 Phone 2 32 Understanding Shared Lines If two phones share a line an incoming call to one number will cause both phones to ring The call can be answered by either phone but not both If your phone shares a line a shared line icon that is half black and half grey displays on the screen The following figure shows the shared line icon at the top left of the screen The shared line icon changes to a moving icon and the LEDs glow a steady red when the line is in use remotely Calls on shared lines can be transferred put on hold or added to a conference For information on answering calls with shared lines see Answering Calls on page 3 6 Note Shared lines is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator Note You cannot forward or reject calls on shared lines 3 1 3 Using the Basic Features of Your Phone Your SoundStation IP 7000 conference phone is designed to be used like a regular conference phone on a public switched telephone network PSTN You can place calls transfer a call to someone else conduct a multi participant conference call or perform other basic and more advanced functions At any time at most one active call may be
96. t Idle Intensity screen displays User Guide for the Polycom SoundStation IP 7000 Phone 2 8 6 Scroll to the intensity you want and then press Select The default Backlight Idle Intensity is Low 7 Press the Save soft key 8 Select Maximum Intensity The Maximum Intensity screen displays 9 Press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display and then press the Ok soft key 10 Press to return to the idle screen Updating the Ring Tone You can select from many different ring tones to distinguish your phone from your neighbor s You can also set distinctive ring tones for contacts in your local directory so you can identify callers when your phone rings Customizing Your Phone 2 9 Selecting a Different Ring Tone for Your Phone You can choose a unique ring tone for your phone to identify it when it rings To select a ring tone for your phone 1 Press and then select Settings gt Basic gt Ring Type The Ring Type screen displays 2 Scroll to the ring type you want To hear the ring type press the Play soft key The default ring type is Low Trill 3 Press Select 4 Press to return to the idle screen Setting Distinctive Ring Tones for Contacts You can set a distinctive ring tone for each contact in your contact directory so you can distinguish callers Note Your company s settings may override this feature For more informati
97. tact Directory or view detailed information about the particular call To manage a call list 1 Press the Dir soft key and then select Call Lists The Call Lists screen displays 2 Do one of the following To clear the records in a call list select Clear gt Missed Calls Received Calls or Placed Calls The following figure shows the message that displays when you clear a Missed Calls list To view and manage a call list scroll to either Missed Calls Received Calls or Placed Calls and then press Select Your call list information displays Note To manually clear all calls in all call lists restart the phone See Restarting the Phone on page 4 26 Customizing Your Phone 2 17 The following figure shows a Placed Calls list To manage your call list To return the call press the Dial soft key To edit the phone number if necessary before you place the call or store the call details in your Contact Directory press the Edit soft key To return to the Call Lists menu press the Back soft key To remove the call from the list press the Clear soft key To store the contact in your Contact Directory press the Save soft key To view information about the call such as the phone number the time and duration of the call and the name of the caller press the Info soft key 3 Press twice to return to the idle screen Managing Contacts You can store a larg
98. tatus or Press the MyStat soft key The My Status screen displays 2 Scroll to the status you want and then press Select 3 Press to return to the idle screen The following figure shows what the phone screen looks like when you assign a presence status in this case Busy If you assign the status Online the default status or On the phone the presence status does not display on your screen Using the Advanced Features of Your Phone 4 21 Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list You add contacts to your buddy list from your local Contact Directory To update your buddy list 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 Scroll to find the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 24 You can use the key to Page Up and the key to Page Down 3 Press the Edit soft key The Edit Contact screen displays Note If your call server is Microsoft Office Live Communications Server 2005 see Integrating With Microsoft Office Live Communications Server 2005 on page 4 25 User Guide for the Polycom SoundStation IP 7000 Phone 4 22 4 Scroll to Watch Buddy and then press the Right or Left scroll key to choose Enabled or Disabled When Watch Buddy is enabled the contact i
99. tion You can connect your phone to a Polycom HDX system that runs software version 2 5 or later Your phone must run SIP application 3 1 1 or later You can perform many of the following phone functions using your Polycom HDX system s remote control or keypad For detailed information on how to use the remote control or keypad see the user guide for your Polycom HDX system at www polycom com videodocumentation Note When your phone is connected to a Polycom HDX system there is no New Call soft key To initiate a call press the Video or Phone soft keys For more information see Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4 8 and Ending Calls When Your Phone is Connected to a Polycom HDX System on page 4 13 User Guide for the Polycom SoundStation IP 7000 Phone 4 8 The following figure shows a video call to Jacklyn Smith The following figure shows an active conference call in which one participant is connecting with video Placing Calls When Your Phone is Connected to a Polycom HDX System You can place a call when your phone is idle when you have an active call or when you have a call on hold Placing Calls When You Don t Have Any Active Calls When you place a call you must specify if the call will be an audio only call or a video call Using the Advanced Features of Your Phone 4 9 To place a call when you don t have any active calls 1 Do one of the following P
100. to the Contact Directory and check if the contact was saved correctly and to add any missing fields To view your Contact Directory see Managing Contacts on page 2 17 To update missing contact information see Adding Contacts Manually on page 2 20 step 3 Customizing Your Phone 2 25 To search for a contact in the local Contact Directory 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 Press the Search soft key Then enter the first few characters of the contact s first or last name and then press the Search soft key again The Directory Search screen displays a list of successful matches 3 Scroll to the contact you are searching for From this screen you can dial edit or delete the contact 4 Press twice to return to the idle screen Searching for Contacts in Your Corporate Directory Search for a contact by entering specific search criteria Note You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the last search you performed will display or the last person you selected will display To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 19 User Guide for the Polycom SoundStation IP 7000 Phone 2 26 To search for a contact in the Corporate Directory 1 Press the Dir soft key
101. tures of Your Phone 4 23 3 Press the Edit soft key The Edit Contact screen displays 4 Scroll to Block Buddy and then press the Right or Left scroll key to choose Enabled or Disabled When Block Buddy is enabled the contact cannot watch your status The contact will display in your Blocked List When Block Buddy is disabled the contact can watch your status The contact will display in your Watcher List The default for Block Buddy is Disabled 5 Press the Save soft key 6 Press twice to return to the idle screen Using your Blocked List to Unblock Contacts You can use your Blocked List to unblock a contact so the contact can view your status Use the Blocked List to quickly unblock a contact rather than updating the Contact Directory To use your Blocked List to unblock a contact 1 Press and then select Features gt Presence gt Blocked List The Blocked List screen displays User Guide for the Polycom SoundStation IP 7000 Phone 4 24 2 Scroll to the contact and then press the Unblock soft key 3 Press to return to the idle screen The contact can now watch your phone The contact will display in your Watcher List To view your Watcher List see Blocking Contacts From Viewing Your Status on page 4 22 Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list except those contacts that have blocked you from view
102. tware Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL E
103. u as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Sof
104. uct the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to yo
105. use speed dial you enter a speed dial index number instead of entering a complete phone number When you create a Contact Directory entry the phone automatically assigns a Speed Dial index to the entry You can change the index number or delete it The following steps describe how to update a speed dial entry for a contact To place a call using a speed dial number see Placing Calls Using Speed Dial on page 3 5 Note Only entries in your Contact Directory can be set up as speed dial entries To create a new Contact Directory entry with a speed dial index number see Adding Contacts to Your Local Contact Directory on page 2 20 Using the Basic Features of Your Phone 3 23 To update a speed dial entry in your local Contact Directory 1 Press the Dir soft key and then select Contact Directory The Directory screen displays 2 Scroll to the user s entry and then press the Edit soft key The Edit Contact screen displays 3 Scroll to Speed Dial Index and then update the speed dial index number Use the lt lt soft key to update an existing entry You can assign any unused speed dial index number from 1 to 99 If you assign a speed dial index number that already exists or you enter an invalid speed dial index number for example 0 or 00 an error message displays 4 Press the Save soft key 5 Press twice to return to the idle screen User Guide for the Polycom SoundStation IP 7000 Phone 3 24 Us
106. utomatically cleared when you restart your phone 5 1 5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and recommended corrective actions to take Problems are grouped as follows Power and Startup on page 5 2 Controls on page 5 3 Access to Screens and Systems on page 5 4 Calling on page 5 5 Displays on page 5 6 Audio on page 5 6 Productivity Suite on page 5 7 To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 7 If you require more information or assistance contact your system administrator User Guide for the Polycom SoundStation IP 7000 Phone 5 2 Power and Startup Symptom Problem Corrective Action The display shows Network Link is Down The network cable is not properly connected Verify that the network cable is properly connected Check the cable termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights Press the Menu key and then select Status gt Network gt Et
107. y To create a conference call with a computer or mobile audio source do one of the following If you have an active computer or mobile audio source place the call on hold and then use the Cnfrnc soft key to set up a conference See Hosting Conference Calls on page 3 9 If you have an active computer or mobile audio source and another call on hold scroll to the call on hold and then press the Join soft key If you have an active conference call and you connect computer or mobile audio scroll to the incoming computer or mobile audio and then press the Join soft key User Guide for the Polycom SoundStation IP 7000 Phone 4 6 The following figure shows the Join soft key that displays when there is an active conference call and an incoming computer or mobile audio source You manage conference calls with computer or mobile audio just as you do with other phone calls For detailed information on setting up conferences using the Confrnc and Join soft keys as well as managing conference calls see Hosting Conference Calls on page 3 9 Adjusting the Volume of Computer or Mobile Audio To adjust the speaker volume gt gt While you listen to computer or mobile audio press either or to adjust the speaker volume To mute the microphone gt gt While you listen to computer or mobile audio press The LEDs glow red to indicate that the other person or people cannot hear you You can still hear all ot
108. y any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software

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