Troubleshooting NVivo
Contents
1. o Page 22. O h QSR NVIVO International Troubleshooting NVivo How do resolve one of these error messages Database component failure OR Database component did not respond in the expected time Unable to start service OR Database component failed to initialize Installing NVivo 13 September 2013 Windows 7 amp Windows Vista You will need to have full administrative privileges on the computer to perform these steps Please contact your system administrator if the computer is in a corporate environment 1 Right click on the NVivo program icon and select the option to Run As Administrator If this allows you to open NVivo if it doesn t skip to step f below then you need to change your Windows settings to allow NVivo to Run as Administrator each time you start the program To do this a Right mouse click on your NVivo icon on your Desktop then click on Properties Click onthe Compatibility tab Under Privilege level tick Run this program as an administrator Click Apply and then OK Launch NVivo and open a project If the error message is no longer appearing you can stop here else continue to Step f immediately below o oo fF f Click Start gt Control Panel g Doubleclick Administrative Tools h Double click Services i Double click SQL Server QSRNVIVO10 j Onthe General tab make sure the Service status is Stopped If the Service status is listed as Started press the Stop button an
3. d wait for the service to stop k Ensure that you have the Startup type as Automatic Click on the Log On tab m Forthe Log on as option select the Local System Account radio button n Press OK o You now need to rename the old system database files i Right click on the Start circle gt Open Windows Explorer ii Click on Organize gt Folder and Search Options iii In the Folder Options dialog click on the View tab and check the Show hidden files and folders option v Uncheck Hide protected operating system files recommended option O QS International v Click on Apply gt OK vi Click on the Start circle gt Computer vii Go to C Users your username AppData Local Microsoft Microsoft SQL Server Data if you are unable to locate this folder please move on to Step 2 vill Rename QSRNVIVO10 folder to QSRNVIVO10 old 2 Restart your computer 3 Launch NVivo and open a project in this instance only it will take longer than normal to ensure the issue has been resolved Still experiencing problems If the above steps still have not resolved the issue please submit a support request form with the following information attached 1 NVivo error logs that have been generated by the software NVivo error logs are usually located in your Documents folder and are named like err lt date gt T lt time gt log Please locate any of these files and attach to your reply 2 TheLog folder It is fou
4. nd at the following location C Program Files Microsoft SQL Server 100 Setup Bootsirap Note If you are unable to find the Log folder in the above location please look for the folder in the following location C Program Files x86 Microsoft SQL Server 100 Setup Bootstrap Zip up the Log folder right mouse click on Log select Send To gt Compressed Zipped folder and attach the folder LOG zip to your support request form There are restrictions with the file size that you can email us If the zipped file is over 8 MB please let us know and provide the actual size of the zipped files right click on the file and select Properties to check its size We can then set up a secure file sharing service provided by http www dropbox com for you to upload your project 3 Information about your computer a Openthe Start menu and in the search bar type msinfo32 and press the Enter key The System information page will be displayed b In the System information screen click on File gt Save and save the file to your desktop as info nfo and attach it to your support request form 4 Screenshots of any error messages you may be receiving by pressing Alt Print Screen PrtScn on som e keyboards copy it into a Word or WordPad document and then attach the document to your support request form 5 The name of the antivirus software you are using 6 If you were unable to rename the old system database files as specified in step1
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