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M018/M019 SERVICE MANUAL

1. 3 7 A se 3 7 2xx Laser 3 7 SU Charge EMOT bv ee dr Pete NE a 3 9 SC 4xx Image Transfer and Transfer Error 3 10 oC 5xx Motor and FUSING ELON iia 3 12 SC 6xx Communication and Other 3 17 Sog CONTROLLER 3 18 A 3 18 5 018 019 4 APPENDIX SP MODE 4 1 4 1 SERVICE MENU scsi 4 1 NEN autenticidad 4 1 4 1 2 MAINTENANCE MODE 4 1 iii 4 1 Going into the Next Level Returning to the Previous Level 4 1 Exiting the Maintenance Mode Menu 4 1 ro 4 2 A123 FAX SERVICE TEST MENO unse ee 4 14 Entering the Fax Service Test Menu 4 14 aN 4 14 Going into the Next Level Returning to the Previous Level 4 14 Exiting the Maintenance Mode 4 14 MENULIS si 4 14 5 APPENDIX MACHINE SWAP 9 1 5 1
2. ANN ES UN zellen 4 70 4195 2 SCANNER TOP COVER uta 4 72 4 13 9 SCANNER CARRIAGE UMT sus 4 73 4 13 4 EXPOSURE LAMP euere 4 75 When reinstalling the exposure lamp 4 76 4 13 5 LAMP STABILIZER BOARD nee 4 77 413 0 SCANNER MOTO arrancarte 4 78 SYSTEM MAINTENANCE REFERENCE 5 SYSTEM MAINTENANCE REFERENCE 5 1 D T SERVICE PROGRAM si orita 5 1 SELL OVERVIEW 5 1 5 2 CONFIGURATION PAGE INFORMATION eene 5 2 92 1 OVERVIEW 5 2 To Print the Configuration Page Maintenance Page 5 2 FIRMWARE UPDATING 5 3 5 3 1 CHECKING THE MACHINE FIRMWARE VERSION 5 3 5 3 2 UPDATING THE CONTROLLER FIRMWARE 5 3 PTEDAFallON 5 3 Upaating ci 5 4 018 019 SM Messages that appear in the update tool window 9 6 6 3 0 UPDATING FAILURE au aaa 5 10 5 3 4 UPDATING THE ENGINE FIRMWARE 5 12 5 95 BOOTLOADER FIRMWARE sta o tia i 5 13 TROUBLESHOOTING TROUBLESHOOTING a 6 1 6 1 TROUBLESHOOTING GUIDE eo 6 1 6 2 IMAGE PROBLEM Sissi 6 2
3. m018r596 Disconnect the fusing relay harness A hook Paper feed clutch B x 1 EY x 1 018 019 4 36 5 Paper Feed 4 9 2 PAPER FEED ROLLER Remove all the AlO cartridges Remove the waste toner bottle Rear cover 4 3 Left cover p 4 5 Paper feed clutch re p 4 36 Close the top cover and front cover 15 18 18 ws Pull out the tray 8 Stand the machine with the rear 018 597 side facing the table m018r598 m018r599 9 Slide the paper feed shaft A to the left side C X2 m018r600 10 Paper feed roller B hook SM 4 37 M018 M019 t amp 5 o Lae lt Paper Feed 4 9 3 SEPARATION PAD 1 Pull out the tray 10181602 Push down the bottom plate A Separation pad B hooks spring x 1 m018r604 When reinstalling the separation pad make sure that the mylar C is not placed under the separation pad The right side image above shows incorrect installation 018 019 4 38 5 Paper Feed 4 9 4 PAPER END SENSOR 1 Rear cover m 4 3 2 Right cover re p 4 5 3 High voltage power supply board 4 54 E 1018 566 m018r546 4 Paper end sensor assembly A E 1 m018r567 5 Paper end sensor B hooks SM 4 39 M018 M019 Tl c 5 amp o Adjustment Paper Exit 4 10 PAPER EXIT 4 10 1 PAPER EXIT
4. if RICOH UNIVERSITY earning Knowledge Performance 018 019 SERVICE MANUAL 004349MIU LANIER RICOH Savin RICOH Learning Knowledge Performance TIWANVIN 39IAH3S 6 LOIN S LOIN 4 RICOH UNIVERSITY me Learning Knowledge Performance 018 019 SERVICE MANUAL LANIER RICOH Savin is the reader s responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is intended to convey endorsement or other affiliation with Ricoh products 2009 RICOH Americas Corporation All rights reserved WARNING The Service Manual contains information regarding service techniques procedures processes and spare parts of office equipment distributed by Ricoh Americas Corporation Users of this manual should be either service trained or certif
5. o 3 lt 0 SM Appendix 3 11 M018 M019 Service Call Conditions SC 5xx Motor and Fusing Error Transport Fusing Motor Error The LOCK signal error is detected when the EGB monitors the transport fusing motor state This monitoring is done immediately after power on when the motor starts rotating and immediately after the motor stops Disconnected or defective motor harness Motor slips due to excessive load 1 Check the harness from the transport fusing motor Replace it if necessary LSU Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively this SC is issued Disconnected or defective motor harness Defective LSU fan motor 1 Check or replace the motor harness 2 Replace the LSU fan motor Fusing Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively this SC is issued Disconnected or defective motor harness Defective LSU fan motor 1 Check or replace the motor harness 2 Replace the fusing fan motor 018 019 3 12 5 Service Call Conditions Thermistor Error The thermistor The thermistor output is less than 040 for 7 seconds is less than 0 C for 7 seconds Disconnected thermistor Defective harness connection 1 Check the har
6. 1 Rear cover 4 3 Controller box cover see p 4 43 Main Controller Board above Interface bracket see p 4 43 Main Controller Board above m018r612a 4 PDL board A amp x 4 018 019 4 44 5 Electrical Components 4 11 2 EGB ENGINE BOARD 1 Rear cover 4 3 2 Controller box cover me p 4 43 Controller Board e 5 I t c 5 Ln 2 am m018r615a 5 EEPROM C SM 4 45 M018 M019 Electrical Components When installing the new EGB 1 Remove the EEPROM from the old EGB m018r615 Ze 2 Install iton the new EGB with the mark A pointing to the left side of the board after you replace the EGB 3 Replace the EEPROM if the EEPROM on the old EGB is defective LA CAUTION Keep the EEPROM away from any objects that can cause static electricity Static electricity can damage EEPROM data sure that the EEPROM is correctly installed on the EGB 4 11 3 FCU 1 Rear cover m 4 3 2 Controller box cover me p 4 43 Controller Board 3 Controller bracket p 4 45 EGB Engine Board m018r618 4 x4 018 019 4 46 5 Electrical Components 4 11 4 INTERLOCK SWITCHES 1 Operation panel p 4 4 2 Rear cover mr p 4 3 3 Left cover p 4 5 Remove the spring A Interlock switch base B amp x 4 all EPs Remove all the connectors after the interlock switch base h
7. If you want to enter this mode directly try the following procedure SPC 232SF Reset Password 1 Power OFF the unit Power ON the unit while holding down the Copy key 3 Continue to hold down the Copy key until the display indicates Factory Default Execute 4 Release the Copy key 5 Press the Down Arrow the display will change to Factory Default Execute 6 Press the OK key 7 The machine will display Executing and will perform a soft boot 8 When the unit returns to the ready condition reboot by turing the Main Switch OFF and then ON 9 Set Language Fax Number Name and Country 10 Reboot the machine 4 1 3 FAX SERVICE TEST MENU Entering the Fax Service Test Menu Turn ON the machine while pressing the Fax key Selecting an Item To select the item press the Up or Down key Going into the Next Level Returning to the Previous Level To go into the next level of an item select an item then press the OK key return to the previous level of an item press the Return key Exiting the Maintenance Mode Menu To exit the maintenance mode menu press the Clear Stop or Return key until the Ready display appears M018 M019 4 14 SM Appendix Rev 07 02 2009 Menu List Fax Test On Hook Off Hook Test Off Hook CED Test CNG Test 1100 Hz ANSam Ring Tone Test Tone 0 to 9 Tone Test Tone Tone Stop V34 33600 bps V34 28800 b
8. When you execute Init Engine EEPROM the engine EEPROM is initialized Init Engine EEPROM Turn the machine power off on after you change this setting Displays only 1 MF2b Model 2 M019 Displays the current model in a dropdown list Do not change this setting Designed for Factory Use 00 7F Brand ID Displays the current brand ID number Do not change this setting Designed for Factory Use Character alohanumeric 0 9 a f A F only Input 160 bytes LSU Adjustment valid data can be input setting Input length 160 bytes When you execute Trans Belt Adjust the transfer belt adjustment is Trans Belt Adjust done This calibrates the motor speed to match the length of the new transfer belt If On the engine detects SC559 If Off the engine Fuser SC Detect On Off does not detect Fusing SC Reset Color The engine will do color registration and density tuning automatically Registration The machine will warm up automatically after this setting is changed Reset Transfer o 2 Resets the transfer unit life counter Unit Life Counter 018 019 4 6 5 Service Menu Engine Maintenance Fuser SC Reset This button is for resetting an SC related with the fusing errors For future use this mode is not used in this mode 0 to 7F Write command EEC34 0xA2 0x00 to 7F Read command EEC34 OxE2 0x01 Special Mode 23 0 225 oo F lt
9. Y SM Appendix 4 7 018 019 Service Menu Scan Maintenance Mono Sets the monochrome compression type for scanning MH Default MR MMR Adjusts the ADF Scan main scan registration ADF Main Reg 2 0 to 2 0 O Default 0 1 mm step Adjusts the ADF Scan sub scan registration ADF Sub Reg 2 0 to 2 0 O Default 0 1 mm step Regist Adjust Flatbed Main Adjusts the Flatbed Scan main scan registration Reg 2 0 to 2 0 0 Default 0 1 mm step Compression Setting Flatbed Sub Adjusts the Flatbed Scan sub scan registration 2 0 to 2 0 0 Default 0 1 mm step Reg Adjusts the ADF Scan main scan magnification ADF Main Reg 0 9 to 0 9 0 Default 0 1 step Adjusts the ADF Scan sub scan magnification ADF Sub Reg 0 9 to 0 9 0 Default 0 1 step Size Adjust Flatbed Main Adjusts the Flatbed Scan main scan magnification Reg 0 9 to 0 9 0 Default 0 1 step Flatbed Sub Adjusts the Flatbed Scan sub scan magnification Reg 0 9 to 0 9 0 Default 0 1 step 018 019 4 8 5 Service Menu Fax Maintenance Sets the reception level RX Level 43 dBm Default 33 dBm 26 dBm 16 dBm Sets the transmission level 0 dBm 1 dBm 2 dBm 3 dBm 4 dBm TX Level 5 dBm 6 dBm 7 dBm 8 dBm 9 dBm 10 dBm 11 dBm 12 dBm 13 dBm 14 dBm 15 dBm Modem Settings These selectors are used to improve the pass band ch
10. and then press the OK key 12 Press the a keys to select Configuration Page and then press the OK key note of the new firmware version shown under Firmware Version on the configuration page 13 Reconnect the telephone line cable to the machine update s percentage of completion might not be displayed depending on which version of the firmware is currently installed In addition to printing a configuration page you can check the machine s firmware version by accessing the machine using a web browser For details see Checking Machine Status in the User Guide Depending on how it is configured the machine might start up in fax mode following the firmware update e 8 Ege gt EH cow n 0 SM 5 11 018 019 Firmware Updating 5 3 4 UPDATING THE ENGINE FIRMWARE Make a folder in your computer 2 Save the files bin fwu ini and exe in the folder EFHeaderbin per pl 1 settineini UpdateToolel Zolo F W Upload Tool 0 3 EU Update USB Eng F W Update USB Update NET Eng F W Update 10 1 M 69 0186517 3 Click exe file to execute updating program Click Eng F W Update USB or NET to send the engine firmware from PC to MF printer F W Update USB NET buttons are for designer use only Do not use these
11. 13 3 SCANNER CARRIAGE UNIT 1 Scanner unit ve p 4 70 2 Scanner top cover m 4 72 018 642 3 Slide the scanner carriage unit A to the right side m018r643 4 Remove the timing belt tension spring B m018r644 5 Remove the flat cable C from the scanner carriage unit SM 4 73 Scanner M018 M019 Tl c 5 amp o Adjustment Scanner m018r645 m018r646 7 Carriage bar E and scanner carriage unit F 018 019 4 74 5 4 13 4 EXPOSURE LAMP 1 Scanner carriage unit p 4 73 018 647 2 Carriage top cover A 2 x 2 EY x 1 018 648 3 Exposure lamp B hooks SM 4 75 Scanner M018 M019 Tl c 5 amp o Adjustment Scanner When reinstalling the exposure lamp 018 649 Wire the lamp cords as shown above Otherwise the top cover pinches the lamp cords and damages them when reinstalling the top cover on the scanner carriage unit 018 019 4 76 5 4 13 5 LAMP STABILIZER BOARD 1 Scanner carriage unit p 4 73 m018r650 2 Carriage bottom cover x 2 018 651 3 Lamp stabilizer B EF 1 SM 4 77 Scanner M018 M019 S tc Adjustment Scanner 4 13 6 SCANNER MOTOR 1 Scanner carriage unit p 4 73 m018r652 2 Scanner motor A P x 3 3 Carriage rail B amp x
12. 4 45 When installing the new 4 46 dace ts onec 4 46 4 11 4 INTERLOCK SWITCHES eases 4 47 Ao FUSING PAN MOTOR 4 48 650 MOTOR 4 49 AN DGA BOARD ee ai 4 50 4 11 94 SD add 4 52 mic 4 54 4 11 9 HIGH VOLTAGE POWER SUPPLY BOARD 4 54 4 11 10 TEMPERATURE HUMIDITY 4 55 4 11 1120 dsd 4 56 Nai 4 57 24 11 13 EEPROM ern 4 58 iii 018 019 Rev 02 03 2010 Replacement 4 58 PnP Name Plug and Play Procedure 4 59 4 12 ADF aa 4 60 SA nace nee 4 60 412 4 61 E E Mn 4 62 4124 ADF SEPARATION PAD anna ann 4 62 4 12 5 ADF FRONT 4 63 2120 ADEREAR COVE a dE 4 63 112 COV ER cc 4 64 412 8 ADFENOTOR aa 4 65 4 12 9 ORIGINAL SET 4 66 4 1210 ADF COVER OPEN SENSOR EM PH D ois 4 67 ADF FEED SENSOR aussen 4 68 41242 ADF DRIVE BOARD aaa 4 69 4 13 SCANNER ccccssscccsssusccessuusesccussureceesurnssccursurseseuuusscoursarsesesursasecersas 4 70
13. B5 6 6 Legal Letter HLT Executive Foolscap Folio Custom size Min 90mm x 148mm 3 6 x 5 92 Max 216mm x 356mm 8 64 x 14 24 Standard Tray Input Paper A4 B5 A5 B6 A6 Legal Letter HLT Executive Foolscap Folio Size Custom size Min 90mm x 148mm 3 6 x 5 92 Max 216mm x 356mm 8 64 x 14 24 Op Paper Tray 4 Letter Plain Paper Recycle Paper Application Bypass Tray Std Tra 4 Paper Envelope Glossy Thick Paper Label Media Type Plain Paper Recycle Paper Application Bypass Tray Paper Envelope Glossy Thick Paper Label Op Paper Feed Unit Plain Paper Recycle Paper 1 2 M018 M019 SM Appendix General Specifications Standard Tray 60 160g m 16 4016 2 Paper Weight Bypass tray 60 160g m 16 401 Op Paper Paper Feed 60 105g m 16 28lb Tray Unit Capacity 35 sheets 80g m 2010 RR Letter A4 Width 139 7 215 9 mm 5 5 Original size 8 5 Length 139 7 355 6 mm 5 5 14 Original weight 52 105 g m 14 28lbs 1300W or less Energy M018 20 W or less Saver M019 25 or less Max 1300W or less version Energy M018 20 W or less Saver M019 25 W or less 48 sec or less from power on Energy Save Sleep Mode 48 sec Uses approx 15W Mod SUE Low Power Mode 10 sec Uses approx 100W NA version Power Consumption 000000002 up Time SM Appendix 1 3 M018 M019 Appendi
14. Black Page Color Page ADF Used Counter Displays the number of paper jams at each location Total ADF Printer Output Bin Internal Tray1 Tray2 Duplex Jam Counter Coverage 1 0 to 100 5 1 step Coverage 1 Coverage 2 0 to 100 20 1 step Coverage 2 Changes the thresholds for each coverage counter 018 019 4 2 5 Service Menu Print Reports G3 protocol dump of the latest communication is G3 Protocol dump list printed Off Default Error On Engine Maintenance Determines the maximum amount of ink toner you can use in any area of your text This is where you are controlling exactly how much ink will be used Text o during printing 200 to 400 250 Default 10 step Setting 0 Off X oco 2 Q Determines the maximum amount of ink toner you 0 can use in any area of your graphic This is where Toner Limit you controlling exactly how much ink will be used during printing 200 to 400 250 Default 10 step Setting 0 Off Determines the maximum amount of ink toner you can use in any area of your image This is where you are controlling exactly how much ink will be Image used during printing 200 to 400 250 Default 10 step Setting 0 Off NA Model RICOH EU Model RICOH NRG LANIER ASIA Model RICOH LANIER China Model RICOH Name SM Appendix 4 3 018 019 Service Menu Engine Maintena
15. Default 2 0 Cycle Determines the period when tones from the line Tone Sound are monitored Monitoring No Monitoring Up To Phase B Default All TX Phases Pressing the Stop Clear key can stop the current otop Clear key receiving operation Received data is lost Not Functional Default Functional Sets the off hook detection threshold Default 15V 20V 25V Off Hook Level Sets the redial interval when Tx fails 5 Min 6 Min Redial Interval TX Settings Sets the number of redials when Tx fails 2 times 3 Times 4 Times 5 Times Redialings 018 019 4 10 SM Appendix Fax Maintenance Overseas Comm Mode Settings Dial Pulse Setting Tone Signal Settings SM Appendix Overseas Comm Mode Minimum Time Length Dial Pulse Type Tone Signal Transmission Time Length Minimum Pause In Tone Dialing Attenuator For Pseudo Ring Backtone To the Line DTMF Level Service Menu This sets the machine to ignore a DIS signal sent from the called station once in a sending operation Off Default Ignore DIS Once If this setting is set to On the machine detects the CNG signal after the line is connected If it is set to Off the machine detects the CNG signal as long as the line is connected 100 Ms 200 Ms 300 Ms 400 Ms Default This sets the number of pulses that are generated during dialing N Dialing 0 generates 10 pulses
16. EXCHANGE AND REPLACE 5 1 1 1 INSTRUCTION zen na 5 1 Before the substitute machine gets to the customer site 5 1 When the substitute machine gets to the customer site 5 1 5 1 2 CLEANING POINTS AFTER MACHINE ARRIVAL DEPOT 5 2 018 019 ii SM Appendix APPENDIX SPECIFICATIONS SPECIFICATIONS REVISION HISTORY MM General Specifications 1 APPENDIX SPECIFICATIONS 1 1 GENERAL SPECIFICATIONS 1 1 1 ENGINE Flatbed with CCD array image sensor Laser beam scanning and Technology electro photographic printing Mono component toner development 4 drum tandem method 600 x 600 dpi Speed 1bit Resolution dpi bit pixel 600 x 600 dpi Standard 2bits 600 x 600 dpi Fine 4bits General Printing Speed AAILT BW FC 20ppm LT 21ppm aper First Print Speed 14 0 sec or less A4 LT SEF Std Tray F C 14 0 sec or less Duplex A4 LT B5 LG Exe Auto Printing Copying Dimensions W x D x H 420 x 493 x 476 mm SM Appendix 1 1 M018 M019 o x 576 5 9 E o General Specifications 30 kg Weight Includes consumables Std Tray 250 sheets 80 g m Standard Paper Feed Tray Unit Max Up to 751 sheets Standard Input it 727 500 sheets 80 g m 1 Face down Up to 150 sheets 4 80g m 2015 Output capacity 0 lt 4
17. Guide The IP address specified for either the machine or your computer is invalid EG De gt E Check that both IP addresses are valid c gt tc The F W Update USB or F W Update NET button was clicked when the update was already in progress Net Connection FAIL X 1 Clicking the F W Update USB F W Update NET button during the update process does not interfere with any ongoing update Ignore this error message and complete the update using the procedure shown in this manual The machine is turned off or an error has occurred SM 5 7 018 019 Firmware Updating Net Server Connecting Net Upload End of data USB Upload End of data M018 M019 Turn off the power turn it back on and then perform the update again If this message reappears after you turn the power back on see Error and Status Messages on the Screen in the User Guide The machine is being operated through the operation panel Cancel any operations being performed through the operation panel Put the machine into standby mode and then perform the update again Your computer is searching the network for the machine Wait a while until the machine is found Firmware has been transferred to the machine successfully Follow the instructions in this manual to complete the update Firmware has been transferred to
18. Replace the EGB The IPU EGB detects a problem at the LD unit Worn out LD Disconnected or broken harness of the LD 1 Replace the laser optics unit 018 019 3 8 5 Service Call Conditions SC 3xx Charge Error High voltage power output error The measured voltage is not correct when the EGB measures each charge output charge development image transfer belt unit and transfer unit Disconnected or defective high voltage harness Defective high voltage power supply Defective EGB 1 Check or replace the harnesses 2 Replace the high voltage power supply board 3 Replace the EGB Black drum motor error The LOCK signal error is detected when the EGB monitors the black drum motor Trouble Shooting Appendix state This monitoring is done immediately after power on when the motor starts rotating and immediately after the motor stops Disconnected or defective motor harness Motor slips due to excessive load 1 Check the harness from the black drum motor Replace it if necessary Color drum motor error The LOCK signal error is detected when the EGB monitors the color drum motor state This monitoring is done immediately after power on when the motor starts rotating and immediately after the motor stops Disconnected or defective motor harness Motor slips due to excessive load 1 Check the harness from the color drum motor Replace it if necessary
19. SM Appendix 3 9 018 019 Service Call Conditions SC 4xx Image Transfer and Transfer Error ITB Image Transfer Belt Unit Home Position Error The ITB contact sensor does not detect the home position of the ITB for 5 seconds after the ITB unit initialization has been done ITB Image Transfer Belt Unit Contact Position Error The ITB contact sensor does not detect the contact position of the ITB for 5 seconds after the ITB unit has moved to the contact position ITB Image Transfer Belt Unit No contact Position Error The ITB contact sensor does not detect the home position of the ITB for 5 seconds after the ITB unit has moved to no contact position Defective ITB contact motor Defective ITB contact sensor Defective ITB unit 1 Replace the ITB contact motor 2 Replace the contact sensor 3 Replace the ITB unit Agitator Motor Error The agitator motor error is detected twice for 10 msec during the initialization at power on or after the cover is closed Disconnected or defective harness Defective agitator motor 1 Check or replace the harness 2 Replace the agitator motor 018 019 3 10 5 Service Call Conditions ITB Image Transfer Belt Unit Set Error The TM sensor does not detect the reflection from the ITB 490 No unit in the machine Dirty TM sensor 1 Check the installation of the ITB unit 2 Clean the TM sensor lt
20. VERSION 1 Turn the machine on 2 Press User Tools key and select Report Print with the Up or Down key 3 Press OK and select Maintenance Page with the Up or Down key 4 Press OK to display the Firmware version Controller and Engine FW version 5 3 2 UPDATING THE CONTROLLER FIRMWARE Using the following procedure to update the controller firmware Be sure to print the configuration page both before and after the update Comparing pre and post update configuration pages allows you to check whether or not the update was successful Follow the procedure carefully and note that it will vary in parts depending on which version of the firmware is currently installed Preparation 1 Download the firmware file on you PC EI Manual readme txt setting ini UpdateToole m018s505 2 Unzip the firmware file The firmware file contains the manual folder and other updating applications as show above SM 5 3 018 019 2 EG De gt E c gt Firmware Updating Updating Procedure LA CAUTION update may take a while to complete Do not turn off the power during the update urn off the power only when the machine beeps and Firmware Update Done Please Reboot appears on the control panel display important When using a computer running on a Windows operating system you must have
21. account that has Manage Printers permission Log on as an Administrators or Power Users group member to acquire this permission following procedure is based on Windows XP as an example Disconnect the telephone line cable from the machine Turn on the machine Press any menu key on the machine s control panel Press the a w keys to select Reports Print and then press the OK key MEAR Press the a w keys to select Configuration Page and then press the OK key The configuration page is printed out Take note of the current firmware version shown under Firmware Version on the configuration page SP 2205 2215 2225 F W Update Tool DEE ERI IA EEG ES EAE INI EE ENTE REGNI FW Update USB FAV Update NET errr ere AAA AA Never turn off the power before the Firmware Update Done Please Reboot message appears on the control panel display m018s521 6 Double click the Update Tool exe icon to launch the firmware update tool A M018 M019 5 4 5 Firmware Updating Close Never turn off the power before the Firmware Update Done Please Reboot message appears on the control panel display New version Update Fw USB Upload End of data m018s522 7 Fora USB connection click F W Update USB A For a network connection enter the machine s IP address in MFP IP B an
22. an Administrator or Power Users group member to acquire this permission If you performed the update through a network connection disconnect the network cable and then connect the machine to your computer using a USB cable 2 While Initializing is shown on the operation panel display double click the Update Tool exe icon to launch the firmware update tool 3 Click F W Update USB 4 Wait until Please Download FW Again Now appears on the operation panel display sure that you keep the power of the machine turned on 5 Click F W Update USB again 6 Checkthe operation panel display for messages and the update s current percentage of completion update may take while to complete Do not turn off the power during the update off the power only when the machine beeps and Firmware Update Done Please Reboot appears on the operation panel display 7 Wait until the machine beeps once and Firmware Update Done Please Reboot appears on the operation panel display Click Close to close the update tool 8 Turn off the power and then turn it back on After you turn the power back on Initializing appears on the operation panel display 9 Wait until the initial screen appears on the operation panel display M018 M019 5 10 SM Firmware Updating 10 Press any menu key on the machine s operation panel 11 Press the a keys to select Reports Print
23. levers and then the lock levers release the tabs under the bottom plate As a result the bottom plate is lifted by the spring SM 9 G849 Basic Operation 2 2 3 PAPER END DETECTION 98494505 98494506 There is a paper end sensor A the tray The feeler B drops into the cutout C in the bottom plate and the actuator interrupts the paper end sensor This sensor also detects whether the tray is set G849 10 SM
24. the machine successfully Follow the instructions in this manual to complete the update 5 8 SM Firmware Updating Message Cause Solutions The F W Update USB or F W Update NET button was clicked when the update was already in progress Clicking the F W Update USB or F W Update NET button during the update process does not interfere with any ongoing update Ignore this error message and complete the update USB Upload FAIL using the procedure shown in this manual The machine is being operated through the operation panel Cancel any operations being performed through the operation panel Put the machine into standby mode and then perform the update again 1 X indicates an error code e 8 gt EH n SM 5 9 M018 M019 Firmware Updating 5 3 3 UPDATING FAILURE If the initial screen does not appear and the message below remains on the operation panel display for more than one minute following firmware update a power failure or similar interruption prevented the update from completing If this happens use the following procedure to recover from the failure and complete the update La Important recover the machine following a failed update the machine must be connected to a computer by USB When using a computer running a Windows operating system you must have an account that has Manage Printers permission Log on as
25. 2 4 Ground plate C double sided tape 5 Scanner motor 018 019 4 78 5 SYSTEM MAINTENANCE REFERENCE AA Service Program 5 SYSTEM MAINTENANCE REFERENCE 5 1 SERVICE PROGRAM See Appendices for Service Menu 9 1 1 OVERVIEW There is an LCD on these models To execute the service program access the Maintenance Mode Menu or Fax Service Menu with special key assignments For details refer to the Service Menu section e 8 Ege Deo gt SM 9 1 M018 M019 Configuration Page Information 5 2 CONFIGURATION PAGE INFORMATION 5 2 1 OVERVIEW The configuration page and maintenance page have information about the machine s status Print this sheet as shown below Check the configuration page or maintenance page when doing machine maintenance To Print the Configuration Page Maintenance Page 2 3 4 Turn on the machine Press the User Tools key Press the A or W key to select Reports Print and then press the OK key Press the A key to select Configuration Page or Maintenance Page and then press the OK key The configuration page or maintenance page is printed M018 M019 9 2 SM Firmware Updating 5 3 FIRMWARE UPDATING ANCAUTION Do not turn off the main power of the machine during the firmware updating If you do so the engine board or controller board may be damaged 5 3 1 CHECKING THE MACHINE FIRMWARE
26. 3 4 6 7 WASTE TONER BOTTLE SET 4 24 4 6 8 WASTE TONER OVERFLOW 4 26 d PAPER TBANSEER see 4 27 471 TRANSFER UNIT 99 2 809 1 Reed 4 27 4 7 2 TRANSFER ROLLER use 4 28 018 019 ii SM SM ANS MEG RATON ROLLER rss 4 30 Reassembling the registration roller 4 30 4 7 4 REGISTRATION SENSOR 4 31 4 5 5 4 REGISTRATION CEU GA 22 45 4 32 AiO IMAGE FUSING Em 4 33 440 1 FUSING UNIT Bun 4 33 ore FUSING LAMP 4 34 When Reinstalling the Fusing 4 34 490 9 TRANSPORT FUSING MOTOR ee 4 35 PAPER FEED tosco 4 36 TS PAPER FEED 14 27 252555 E oue 4 36 492 PAPEHETEED ROLLER 4 37 4993 SEPARA MON PAD ee 4 38 494 PAPER END SENSOR nn 4 39 AD RAPE EX essen 4 40 4 1 0 1 PAPER EXIEROELEEER ee 4 40 When reinstalling the paper exit roller 4 41 4 102 PAPER EXIT SENSOR u a 4 42 4 1 ELEG TRIGA COMPONENT css bi 4 43 CONTROLLER BOARD 4 43 Maln Gontroller Board 4 43 PDL Board MOTO OH Yan 4 44 411 2 EGB ENGINE BOARD anne
27. 39 dB BT Level DFU BT Cadence 0 10 0 15 0 20 0 25 0 30 0 35 0 40 0 45 0 50 0 75 018 019 4 12 SM Appendix Service Menu Fax Maintenance The machine checks the actual data reconstruction errors and then transmits an RTN depending on the decoding error rate that is set by RTN Rate o this setting Number of lines containing an error per page Total number of lines per page Comm Settings 10 15 DFU Permitted Default Prohibited V34 Modem DFU Permitted Default Prohibited V17 Modem These selectors set the equalizer s training level to be applied if training fails due to poor line Equalizer connection Automatic Default 4 Points 16 Points Resend when a communication error occurs Redialin Disabled Default Not Disabled Sets the first transmission speed choice before fallback 2400 Bps 4800 Bps 7200 Bps 9600 Bps 12000 Bps 14400 Bps 16800 Bps 19200 Bps 21600 Bps 24000 Bps 26400 Bps 28800 Bps 31200 Bps 33600 Bps Default V34 Settings First TX Speed This setting limits the transmission speed range in V 34 mode by masking the desired symbol rate s Symbol Rate Not Used Default 3429 Sym Sec 3200 Sym Sec 3000 Sym Sec 2800 Sym Sec 2400 Sym Sec SM Appendix 4 13 018 019 23 0 25 lt 9 Service Menu Rev 07 02 2009 Hote gt Reseller Default menu can be entered directly at power on
28. 5 Le 2 am ADF 4 12 11 ADF FEED SENSOR 1 ADF unit p 4 60 2 ADF feed unit p 4 62 m018r680 3 Sensor cover x 2 m018r681 4 ADF feed sensor B hooks 018 019 4 68 5 4 12 12 ADF DRIVE BOARD Original tray p 4 61 2 ADF rear cover we 4 63 ja m018r679a 3 ADF drive board A all 5 hooks SM 4 69 ADF M018 M019 e 5 I OS t 6 5 Le 2 am Scanner 4 13 SCANNER 4 13 1 SCANNER UNIT 1 Controller box cover re p 4 43 Controller Board B m018r633 2 Disconnect the flat cable A 3 Stand left cover B and right cover C 1 hook each m018r634 4 Disconnect the scanner harness power cord and ground cable and the ADF harness and power cord if the ADF 16 installed in the scanner unit 7 1 5 Open the top cover of the machine 018 019 4 70 5 6 Remove the stepped screw D m018r636 7 Push the lock button E and slide the scanner unit to the rear side 8 ADF unit p 4 60 018 637 9 Scanner unit SM 4 71 Scanner M018 M019 OS t amp 5 o lt Scanner 4 13 2 SCANNER TOP COVER 1 Scanner unit ve p 4 70 m018r639 m018r638 2 Turn over the scanner unit 3 Scanner front cover A tabs x 3 m018r641 5 Scanner top cover C 018 019 4 72 5 4
29. 849 PAPER FEED UNIT TK1010 G849 TABLE OF CONTENTS 1 REPLACEMENT AND ADJUSTMENT 1 121 PAPER FEEB UNI aan een sera 1 A O Me 1 1 1 2 PAPER FEED AND RELAY CLUTCH aus 1 1 1 3 PAPER END AND RELAY 2 ad ie al 3 When FEASSCIMDIING 0422 elias cal os 4 11 52 FRICTION PAD serra aaa 5 WINen Te ASSCMDIING a Sas efe 5 2 DETAILED SECTION DESCRIPTIONS 7 7 21 1 CONIPONENT LAYOUT 7 2 2 BASIC OPERATION ee erinnert 8 2227 PAPER SEPARATION AND FEED 8 ZA eC C 9 2 2 9 PAPER END DETECTION ee een 10 SM i G849 Read This First Safety and Symbols Replacement Procedure Safety A CAUTION Turn off main power switch and unplug the machine before beginning any of the replacement procedures in this manual symbols Used in this Manual This manual uses the following symbols See or Refer to Screws Connector Clip ring C E ring Paper Feed Unit 1 REPLACEMENT AND ADJUSTMENT 1 1 PAPER FEED UNIT 1 1 1 TOP COVER G849 c we 35 E gt 0849501 1 left cover A 2 x 1 2 Top cover
30. AlO Motor Take the harnesses aside around the LSU fan base A 10 LSU fan base A 7 x 2 EP x 1 018 627 11 ID Chip Board B 3 SM 4 51 Electrical Components M018 M019 e 5 I OS t 6 5 Le 2 am Electrical Components 4 11 8 PSU 1 Operation panel m 4 4 2 Rear cover me p 4 3 3 Left cover p 4 5 4 Drive unit re p 4 13 Black AIO Motor 5 LSU fan base m p 4 49 LSU Fan Motor 018 628 PSU guide A x 3 Power cord bracket x 2 Ground cable C F 1 018 629 9 Power switch assembly D washer screw x 2 x 1 x 2 018 019 4 52 10181630 5 Electrical Components m018r631 10 PSU assembly E 7 x 4 O Looe 9165 632 e 5 EF I Y D c 5 2 am 11 PSU amp x 4 important There are two types of PSUs for this model Do not install a wrong PSU in the machine PSU that has yellow a on the transistor is for NA models and PSU that has green b on the transistor is for EU models SM 4 53 M018 M019 Electrical Components Fuse There is the removable fuse on the PSU Fuse No FU101 NA 15A 125V FU101 EU ASIA 6 3A 250V NCAUTION Use a correct rating fuse for the fuse replacement Never use a wrong rating fuse If you do so the machine may be damaged Never try direct connection of PSU circuit
31. B x 6 1 1 2 PAPER FEED AND RELAY CLUTCH 1 Top cover Top Cover 9849 504 2 Paper feed clutch A x 1 EB x 1 3 Relay clutch B 4 x 1 EY x 1 SM 1 G849 Paper Feed Unit 1 1 3 PAPER END AND RELAY SENSOR 1 Top cover Top Cover g849r505 2 Paper end sensor A hooks EY x 1 3 Relay sensor B hooks EY x 1 G849 2 9849 506 SM Paper Feed Unit 1 1 4 PAPER FEED ROLLER 1 Top cover Top Cover 2 Paper feed clutch Top Cover G849 c we 35 E gt 9849503 4 Remove the e ring B at the right edge of the feed roller shaft 4 g849r506 Slide the paper feed roller C to the right side hook Pull out the feed roller shaft D to the left side bushing x 1 SM 3 G849 Paper Feed Unit When reassembling m y af y l 2 1 Ss g849r507 If the feed roller shaft A cannot be inserted easily pull the gear B and then insert the feed roller shaft G849 4 SM Paper Feed Unit 1 1 5 FRICTION PAD G849 o c we or gt s 8 duas a 9849 501 1 Pull out the tray A B g849r508 2 Press down the bottom plate B 3 Friction pad C hooks spring x 1 When reassembling g849r509 When re installing the friction pad make sure that the myl
32. Dialing 9 generates 9 pulses N 1 Dialing 0 generates 1 pulses Dialing 9 generates 10 pulses 10 N Dialing 0 generates 10 pulses Dialing 9 generates 1 pulse Sets the tone signal transmission time length 100 ms Default Sets the minimum pause during tone dialing 100 ms Default 150 ms 200 ms Sets the attenuator for pseudo ringback tone to the line 10 to 15 10 Default 1 dB step Sets the transmission level of DTMF tones 12 dBu 11 dBu 10 dBu 8 dBu 6 dBu 4 11 M018 M019 23 0 25 lt 9 Service Menu Fax Maintenance Sets the level difference between high band frequency signals and low band frequency signals DIMF Delta when sending DTMF tones 2 dBu 3 dBu The machine starts dialing after the specified interval without detection of a dial tone when Wait Time Dial tone detection is set to No detection 3 5 Sec Default 7 0 Sec 10 5 Sec 1Dial Tone 14 0 Sec This setting sets the time out length for the 1st dial tone detection The machine waits for a dial tone Timeout Length for the specified time and disconnects itself from the line when no dial tone is input 10 Sec Default 15 Sec 20 Sec 30 Sec DFU BT Setting Off On BT Busy tone DFU 300 550 Hz 300 650 Hz 325 525 Hz 340 550 BT Frequency BT Busy Tone Hz 350 500 Hz 350 550 Hz 375 475 Hz Detection 380 520 Hz DFU 35 dB 36 dB 37 dB 38 dB
33. E 3 1 SIMPREVENTIVME MAINTENANCE un seien 3 1 REPLACEMENT amp ADJUSTMENT 4 REPLACEMENT 8 ADJUSTMENT 4 1 4 BEFORE YOU STAR Tesoro 4 1 4 2 TONES do dee 4 2 AS EXTERIOR DOME tei ee bei en be dE 4 3 REAR COV ER ss 4 3 do OPERATION PANEL see 4 4 2 33 BIGHT COVER 4 5 434 MB EC MT mE 4 5 4 35 FRONT GOVEER UNEE sssossssi E ee i 4 6 JALAS E s 4 7 4 4 1 CAUTION DECAL 4 7 4 4 2 LASER OPTIES HOUSING UN ds 4 8 After replacing the laser optics housing 4 11 AAO GE ee 4 12 4 5 1 CARTRIDGE ALL IN ONE CARTRIDGE 4 12 45 2 BEACK AO MO TOR ee 4 13 4953 GOEOR AIO MOTOR aaa 4 16 IMAGE TRANSFER ee 4 17 451 IMAGE TRANSFER BEET UNI oce EE 4 17 After replacing the image transfer belt 4 18 4 6 2 ITB IMAGE TRANSFER BELT CLEANING UNIT 4 19 AGITATOR MOTOR a 4 20 4 6 4 ITB IMAGE TRANSFER BELT CONTACT 4 21 4 6 5 ITB IMAGE TRANSFER BELT CONTACT SENSOR 4 22 4 6 6 TM TONER MARK SENSOR 4 2
34. Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only and may be trademarks of their respective companies We disclaim any and all rights involved with those marks SPECIFICATIONS SPECIFICATIONS REVISION HISTORY Specifications 1 PRODUCT INFORMATION 1 1 SPECIFICATIONS See Appendices for the following information General Specifications Supported Paper Sizes SM 1 1 018 019 O gt O Machine Overview 1 2 MACHINE OVERVIEW 1 2 1 COMPONENT LAYOUT Engine 00 A m018v101 Laser Optics Housing Unit Print Cartridge AIO Development Roller AIO 9 Registration Roller 10 By pass 11 Paper Feed Roller 12 ITB Image Transfer Belt Unit 13 OPC AIO 14 Tray 1 15 EGB Controller Paper Exit Fusing Unit Fusing Lamp Duplex Path 8 Transfer Roller 018 019 1 2 5 Machine Overview ADF O gt O 5 KAS 01844101 1 Feed Sensor 2 Feed Roller 3 Separation Roller 4 Pick up Roller 5 Exit Roller 6
35. Original Set Sensor 7 DF Exposure Glass Scanner 91844201 1 Scanner Carriage Unit 4 Carriage Drive Bar 2 DF Exposure Glass 5 White Plate 3 Exposure Glass SM 1 3 018 019 Machine Overview 1 2 2 PAPER PATH Engine m018v107 1 Paper path from tray 1 2 Duplex path 3 By pass tray 4 Paper path from tray 2 optional ADF 91849102 1 Original path M018 M019 1 4 SM Machine Overview 1 2 3 DRIVE LAYOUT 1 2 c O i O 8 6 5 m018v102 1 Color AIO Motor 5 Registration Clutch 2 Black AIO Motor 6 Paper Feed Clutch 3 Duplex Motor 7 Agitator Motor 4 Transport Fusing Motor 8 Image Transfer Belt Contact Motor Color AlO Motor This drives the color AlOs Cyan Magenta and Yellow Black AIO Motor This drives the black AIO and the ITB Image Transfer Belt Duplex Motor This drives the paper exit roller and the duplex roller Transport Fusing Motor This drives the fusing unit paper feed roller registration roller and paper exit roller via the paper feed clutch registration clutch and gears SM 1 5 018 019 Machine Overview Registration Clutch This transfers drive from the transport fusing motor to the registration roller Paper Feed Clutch This transfers drive from the transport fusing motor to the paper feed roller Agitator Motor This moves the agitators in the was
36. R ADF unit re 4 60 Original Tray 4 61 ADF feed unit ve 4 62 m018r663 m018r662 4 ADF front cover A x 1 4 12 6 ADF REAR COVER 1 ADF unit p 4 60 Original Tray 4 61 ADF feed unit ve 4 62 m018r665 m018r664 4 ADF rear cover A x 2 ADF SM 4 63 M018 M019 ad c 5 amp o Adjustment ADF 4 12 7 ADF COVER 1 ADF unit p 4 60 2 ADF front cover 4 63 ADF rear cover mr 4 63 4 ADF top cover A two tabs 018 019 m018r666 4 64 SM ADF 4 12 8 ADF MOTOR 1 2 3 4 5 8 ADF motor C x 2 SM ADF unit p 4 60 Original Tray p 4 61 AA ADF feed unit re p 4 62 ADF front cover 4 63 ADF rear cover p 4 63 ADF drive unit A x 4 all EPs ADF motor assembly B x 2 m018r668 4 65 M018 M019 o 5 EF Y D amp 5 2 am ADF 4 12 9 ORIGINAL SET SENSOR ADF unit re 4 60 ADF feed unit p 4 62 ADF motor assembly p 4 65 mO18r670 Feed roller holder A amp x 1 Upper guide B x 2 m018r671 6 Original set sensor C hooks 018 019 4 66 5 ADF 4 12 10 ADF COVER OPEN SENSOR Original tray p 4 61 2 ADF rear cover we 4 63 m018r679 3 ADF cover open sensor 1 E x 1 SM 4 67 M018 M019 e 5 I OS t 6
37. ROLLER 1 Operation panel te p 4 4 Remove the bushing A 0 x 1 Move the bushing B to the left side 09 x 1 Paper exit roller B m018r687 5 Remove the four exit guides D gear E x 1 and bushing F 018 019 4 40 5 Paper Exit When reinstalling the paper exit roller 018 688 Make sure that the ground wire A from the discharge sheet touches the ground plate on the machine after reinstalling the paper exit roller OS t amp 5 o lt SM 4 41 M018 M019 Paper Exit 4 10 2 PAPER EXIT SENSOR 1 Rear cover m 4 3 2 Right cover re p 4 5 wa km m m018d593 3 Right bracket A x 3 M3x8 x 1 B M4x10 m018d595 m018d594 4 Mylar C This mylar is necessary for reinstalling the paper exit sensor 5 Paper exit sensor D hooks E x 1 018 019 4 42 5 Electrical Components 4 11 ELECTRICAL COMPONENTS 4 11 1 CONTROLLER BOARD Main Controller Board 1 Rear cover m 4 3 2 Controller box cover A x 7 m018r505a 3 Interface bracket B x 2 m018r611 SM 4 43 M018 M019 ad 5 amp o Adjustment Electrical Components m018r612 m018r613 4 Main controller board C flat cable x 1 all EPs x 6 photo above left shows the M019 and the photo above right shows the M018 PDL Board M019 only
38. Tray 052 Paper slipped Remove the paper jam at the optional tray Tray 2 018 019 3 2 5 Error Messages Inner Jam Error Registration Paper Exit A sheet of paper stays at the registration sensor or paper exit sensor Paper slipped Paper double feed Remove the paper jam at the registration sensor or paper exit sensor Paper Exit Jam Error Paper Exit Fusing Unit A sheet of paper stays at the paper exit sensor or winds around the rollers in the fusing unit Paper slipped A sheet of paper is wound around the rollers in the fusing unit Remove the paper jam at the paper exit sensor or in the fusing unit Printing Error No Paper 070 No paper in the tray Put paper in the tray Shooting O c Q 5 gt a lt 5 3 3 018 019 Error Messages 084 Toner Near End Cyan 085 Toner End Cyan AlO Cyan toner near end or end Replace the Cyan AIO 086 Toner Near End Yellow AlO Toner End Yellow AlO Yellow toner near end or end Replace the yellow AlO 088 Waste Toner Bottle Near Full 089 Waste Toner Bottle Full Waste toner bottle near full or full Replace the waste toner bottle 018 019 3 4 5 Error Messages Color Registration MUSIC Error Color registration MUSIC failure This error is not displayed even if this error occurs It is just logged This error is automatica
39. aper Transfer m018r556 M018 M019 o 5 OS t amp 5 o a 2 am Paper Transfer 4 7 3 REGISTRATION ROLLER 1 Transfer unit p 4 27 2 Transfer roller unit we p 4 28 n 4 m018r558 m018r557 3 Tension springs A both sides 4 Registration idle roller B amp x 2 gear x 1 bushing x 2 5 Registration roller C x 2 gear x 2 bushing x 2 Reassembling the registration roller unit m018r559 When installing the tension spring make sure that the tension spring correctly hooks onto the bushing of the registration idle roller as shown above A 018 019 4 30 5 4 7 4 REGISTRATION SENSOR 1 Rear cover m 4 3 2 Right Cover re p 4 5 018 561 3 Registration sensor assembly A x 1 GPx 1 m018r562 4 Registration sensor B hooks SM 4 31 m018r560 Paper Transfer M018 M019 e 5 I OS t 6 5 2 am Paper Transfer 4 7 5 REGISTRATION CLUTCH Rear cover te p 4 3 Left cover p 4 5 Transport Fusing motor re p 4 35 m018d592 4 Registration clutch A 5 1 M018 M019 4 32 SM Image Fusing 4 8 IMAGE FUSING AsCAUTION sure that the fusing unit is cool before you touch it The fusing unit can be very hot sure to restore the insulators shields etc after you service the fusing unit 4 8 1 FUSING UNIT d
40. ar A does not go under the friction pad SM 9 G849 Overview 2 DETAILED SECTION DESCRIPTIONS 2 1 OVERVIEW 2 1 1 COMPONENT LAYOUT c we o E oc gt 98490101 1 Side Fence 6 Friction Pad 7 Paper Height Lever 8 Bottom Plate 9 Rear Fence 2 Paper End Sensor 3 Paper Feed Roller 4 Relay Sensor 5 Relay Roller SM 7 G849 Basic Operation 2 2 BASIC OPERATION 2 2 1 PAPER SEPARATION AND FEED A g849d102 The paper tray holds 500 sheets of paper The paper feed unit uses a friction pad system The gear A is driven by the transport fusing motor in the mainframe The relay clutch B and paper feed clutch C control drive from the mainframe When the optional tray is selected as the feed tray the relay clutch and paper feed clutch transmit drive power to the relay roller and paper feed roller G849 8 SM Basic Operation 2 2 2 PAPER LIFT G849 o c we or Cc gt 98494501 98494502 The bottom plate is always pressed up by the spring the tray Therefore you must press down the bottom plate when you insert the tray in the machine The bottom tray lock levers A hold the tabs B under the bottom plate after the bottom plate is pressed down 98494501 98494503 When the tray is inserted in the machine the lock lever guides C the paper feed unit push the bottom plate lock
41. aracteristics of analogue signals on Cable Equalizer the telephone line OKm Default 1 8Km 3 6Km 7 2Km This sets the number of training retries to be Training Retries repeated before automatic fallback Protocol 1 Time 2 Times Default 3 Times 4 Times Definition Sets the compression method for Tx Rx MMR MR MH Default MR MH MH Encoding Timeout for response from the called station in automatic sending mode 35 Sec 45 Sec 55 Sec Default 60 Sec 90 Sec 140 Sec TO Timer Protocol Definition Timer Set the time length for the T1 timer 40 Sec Default 50 Sec 11 Timer Set the time length for the T4 timer 3 Sec Default 4 5 Sec T4 Timer SM Appendix 4 9 018 019 23 0 25 lt 9 Service Menu Fax Maintenance Silence No tone detection time Rx mode FAX TAD Only Silence After the line is connected via the external Detection Time telephone the machine can detect silence no tone for the time length specified by this setting 30 sec Default CNG tone detection time RX mode FAX TEL FAX TAD Only After the line is connected via the external CNG Tone Detection Time telephone the machine can detect a CNG signal for the time length specified by this setting 5 Sec Default 10 Sec RX Settings Number of CNG cycles to be detected CNG Cycles This setting is only effective for FAX TAD mode 1 5 Cycle
42. as been removed m018r620 m018r621 6 Two interlock switches C at the outside of the base and one interlock switch D at the inside of the base hooks SM 4 47 018 019 o 5 o9 t amp 5 Lm 2 am Electrical Components 4 11 5 FUSING FAN MOTOR 1 Operation panel 4 4 2 Rear cover me 4 3 3 Left cover m p 4 5 4 Interlock switch base me p 4 47 Interlock Switches mO18 622 5 Fusing fan base A x 2 EY x 1 m018r624 6 Fusing fan motor B hooks x 1 ZNCAUTION Install the fusing fan motor with its decal facing the outside of the machine 018 019 4 48 4 11 6 LSU FAN MOTOR 1 Operation panel 4 4 Electrical Components m018r622 Install the LSU fan motor with its decal facing the outside of the machine 2 Rear cover me p 4 3 Left cover m 4 5 018 625 4 LSU fan motor A hooks EF x 1 ZNCAUTION SM 4 49 M018 M019 e 5 I OS t 6 5 Lm 2 am Electrical Components 4 11 7 ID CHIP BOARD Operation panel te 4 4 Rear cover 4 3 Left cover p 4 5 Controller bracket p 4 43 Controller Board Disconnect the connector CN305 on the EGB Interlock switch base p 4 47 b ie pes que ms M018 M019 4 50 SM Interlock Switches Fusing fan base we p 4 48 Fusing Fan Motor Drive unit p 4 13 Black
43. as the machine starts operation The inside and the metal parts of the fusing unit become extremely hot while the machine is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Try to remove with eye drops or flush with water as first aid If unsuccessful get medical attention Observance of Electrical Safety Standards The machine and its peripherals must be serviced by a customer service representative who has completed the training course on those models Safety and Ecological Notes for Disposal 1 Do not incinerate toner bottles or used toner Toner dust may ignite suddenly when exposed to an open flame Dispose of used toner the maintenance unit which includes developer or the organic photoconductor in accordance with local regulations These are non toxic supplies Dispose of replaced parts in accordance with local regulations AWARNING prevent a fire or explosion keep the machine away from flammable liquids gases and aerosols A fire or an explosion might occur LA CAUTION Controller board on the MF model contains a lithium battery The danger of explosion exists if a battery of this type is incorrectly replaced Replace only with the same or an equivalent type recommended by the manufacturer Discard batteries in accordance
44. buttons The machine makes a beep sound when starting the firmware update The image above is displayed at the PC and Firmware update and Updating are displayed on the operation panel 7 Then you can close this window at your PC M018 M019 5 12 5 Firmware Updating A CAUTION Do not turn off the machine until Done Please reboot is displayed in the operation panel Otherwise the controller board will be damaged If Done Please reboot does not appear the download failed Try again You can also switch from an Ethernet connection to a USB connection and see if that works If you still cannot download the firmware it may be necessary to change the EGB and or the controller board f power failed during the download try again If you still cannot download the firmware it may be necessary to change the EGB and or the controller board 5 3 5 BOOT LOADER FIRMWARE This is also listed on the configuration page but this firmware is not updated in the field 8 n gt gt EH SM 5 13 M018 M019 TROUBLESHOOTING TROUBLESHOOTING REVISION HISTORY Troubleshooting Guide 6 TROUBLESHOOTING 6 1 TROUBLESHOOTING GUIDE See Appendices for the following information Error Messages Service Call Conditions 2 30 8 y 5 6 1 018 019 Image Problems 6 2 IMAGE PROBLEMS 6 2 1 OVERVIEW Image problems may appear at regular int
45. d then click F W Update NET C 8 Check the control panel display for messages and the update s current percentage of completion Update may take a while to complete Do not turn off the power during the update off the power only when the machine beeps and Firmware Update Done Please Reboot appears on the control panel display 9 Wait until the machine beeps once and Firmware Update Done Please Reboot appears on the control panel display Click Close to the update tool 10 Turn off the power and turn it back on A After you turn the power back on Initializing appears on the control panel display 11 Wait until the initial screen appears on the control panel display fthe initial screen does not appear after more than one minute the update is not complete In this case see Updating Failure 12 Repeat Steps 3 to 5 to print the configuration page again Take note of the new firmware version shown under Firmware Version on the configuration page 13 Reconnect the telephone line cable to the machine SM 5 5 018 019 2 7 gt 6 c gt Firmware Updating update s percentage of completion might not be displayed depending on which version of the firmware is currently installed In addition to printing a configuration page you can check the machine s firmware version by accessing the machine u
46. e machine continues to issue this SC code and cannot be operated Low Temperature Error 548 SM Appendix 3 15 018 019 Service Call Conditions Zero Cross Frequency Error The detection error occurs ten times consecutively in ten zero cross signal detections This error is defined when the detected zero cross signal is 17 or less 27 or more for 0 2 seconds Defective fusing lamp relay Unstable input power source 1 Check the power supply source 2 Replace the fusing unit Important Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated Consecutive Fusing Jam The paper jam counter for the fusing unit reaches 3 The paper jam counter is cleared if the paper is fed correctly This SC is activated only when this function is enabled with Engine Maintenance default OFF Defective fusing unit Defective fusing control 1 Clear this SC to send a command after jam removal 2 Turn off this function after a jam removal Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated 018 019 3 16 5 Service Call Conditions SC 6xx Communication and Other Error EEPROM Error An unexpected value exists in the initialization
47. ec Maximum Width max Up to 216mm Length max Up to 297mm Ze Width max Up to 216mm Length max Up to 356mm Scan Depth 48bit color processing input 24bit color processing output PC Interface USB2 0 10 100Base TX TWAIN Compliment TWAIN WIA Scanner utilities and TWAIN Driver Scanner utility PageManager Drivers M018 M019 1 6 SM Appendix General Specifications Fax Platen A4 LT LG Width max 216 mm 8 5 Length max 297 mm 11 7 Document size ADF A4 LT DLT Width 139 7 215 9mm 5 5 8 5 Length 139 7 355 6 mm 5 5 14 Scanning width Max 210 mm 8 3 Printing width Max 208 mm 8 2 o x 576 5 9 E o Polling type Standard Sequential Contrast control Normal Light Dark manual setting 8 x 3 85 8 x 7 7 lines mm Resolution 200 x 100 200 x 200 dpi Scanning Speed Less than 5 sec A4 SEF 200 dpi Automatic Fallback 33600 31200 28800 26400 24000 Modem Speed 21600 19200 16800 14400 12000 9600 7200 4800 2400bps Approx 3 sec Transmission Speed No 1 chart Compression MMR Resolution Standard Speed 33 6kbps SM Appendix 1 7 M018 M019 General Specifications 100 pages ITU No 1 chart Compression MMR Resolution SAF Memory Standard One touch dial 20 10 x2 Broadcasting 100 stations Communication Public switched telephone network source PC Fax utility Not available Auto
48. el OVERVIEW e o 6 2 6 2 2 CHECKING A SAMPLE PRINTOUT eterne 6 3 Printer Driver Setting for Printing a 6 4 M018 M019 SERVICE MANUAL APPENDICES SEE M018 M019 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE OF CONTENTS SM V 018 019 PRODUCT INFORMATION APPENDIX SPECIFICATIONS INSTALLATION APPENDIX PREVENTIVE MAINTENANCE PREVENTIVE MAINTENANCE APPENDIX TROUBLESHOOTING GUIDE REPLACEMENT AND ADJUSTMENT APPENDIX SP MODE TABLES SYSTEM MAINTENANCE REFERENCE APPENDIX MACHINE SWAP TROUBLESHOOTING TAB POSITION 1 TAB POSITION 2 TAB POSITION 3 2 m lt E TAB POSITION 5 TAB TAB POSITION 6 POSITION 7 TAB POSITION 8 Read This First Safety Notices Important Safety Notices Prevention of Physical Injury 1 Before disassembling or assembling parts of the machine and peripherals make sure that the machine power cord is unplugged The wall outlet should be near the machine and easily accessible If any adjustment or operation check has to be made with exterior covers off or open while the main switch is turned on keep hands away from electrified or mechanically driven components The machine drives some of its components when it completes the warm up period Be careful to keep hands away from the mechanical and electrical components
49. elope 90 216mm Width 3 6 8 5 Custom Length SM Appendix 1 11 018 019 APPENDIX PREVENTIVE MAINTENANCE PREVENTIVE MAINTENACE REVISION HISTORY MM Preventive Maintenance 2 APPENDIX PREVENTIVE MAINTENANCE 2 1 PREVENTIVE MAINTENANCE 2 1 1 USER REPLACEABLE ITEMS Starter Short Approx 2 5 prints cartridge Print Cartridge AIO Long 6 5 k for BK 6 0 k for CMY prints cartridge Approx 25 k prints bottle Waste Toner Bottle See condition 5 Condition 1 A4 8 5 x11 5 chart was used to measure the above yield except the Print Cartridge AlO The yield was measured at standard temperature and humidity The expected yield measurement for the Print Cartridge AlO is based on the ISO 19798 ISO chart continuous prints 4 These yield values may change depending on the circumstances and printing conditions 5 Waste Toner Bottle yield was measured for 3P J when the printer is used 50 for color and 50 for black and white SM Appendix 2 1 018 019 526 o Oo gt E lt APPENDIX TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE REVISION HISTORY Error Messages 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 ERROR MESSAGES 3 1 1 OVERVIEW The error codes will be displayed on the LCD if the machine has a problem These can be recovered by a customer 3 1 2 ERROR MESSAGES LIST The front or
50. ervals that depend on the circumference of certain components The following diagram shows the possible symptoms black or white dots at regular intervals Problems at regular intervals 91651502 Abnormal image at 24 mm intervals Paper feed roller Abnormal image at 25 5 mm intervals Image transfer belt unit Colored spots at 27 mm intervals Print cartridge Development roller Abnormal image at 30 mm intervals Charge roller Abnormal image at 38 mm intervals Registration roller Abnormal image at 60 mm intervals Transfer roller Colored spots at 76 mm intervals Print cartridge OPC drum Abnormal image at 110 mm intervals Fusing unit Pressure roller Abnormal image at 115 5 mm intervals Fusing unit Heat roller M018 M019 6 2 SM Image Problems 6 2 2 CHECKING A SAMPLE PRINTOUT Print out a mono color pattern all K C M or Y which will clarify if the cause is a problem with one of the AlOs the image transfer belt image transfer roller or the fusing unit A sample page is provided with the printer driver s CD You can print the sample page from the printer driver s CD Before printing you have to adjust the printer driver settings to make the problem become obvious For details about adjusting the settings refer to Printer Driver Setting for Printing a Sample described below Occurs with 1 3 colors AIO unit s failure Occurs with all four colors Image transfer belt transfer roller or f
51. flag of the EEPROM An unexpected value exists in the initialization flag of the EEPROM value exists in the initialization flag of the EEPROM EEPROM not initialized Defective EEPROM 1 Initialize the EEPROM 2 Replace the EEPROM 3 Replace the EGB GAVD Communication Error The The ID of the GAVD is not identified during initialization of the GAVD is not identified The ID of the GAVD is not identified during initialization initialization Appendix Trouble Shooting Guide The The chip ID of the cannot be detected by the machine at power on The chip ID of the cannot be detected by the machine at power on of the GAVD cannot be detected by the machine at power on Defective EGB 1 Replace the EGB SM Appendix 3 17 018 019 Service Call Conditions 3 2 3 CONTROLLER SC SC8xx Service Cycle Power Incorrect combination of EGB and controller board An unexpected error occurs in the EEPROM on the controller board Controller board defective 1 Install the correct EGB and controller boards for this machine 2 Replace the controller board USB Network Device Error An interface error in the USB connection or NIB connection occurs interface error in the An interface error in the USB connection or NIB connection occurs connection or NIB connection occurs Controller board detective 1 Replace the controller board EEPROM Error An EEPROM check error at
52. front cover of the machine open g163r602 1 Open the front cover and turn on the machine 2 Look for the lot number A attached to the new laser optics housing unit Then look for this lot number on the information sheet this sheet will be released separately and will contain lists of input data for each lot number Input the data for this lot number from the information sheets with steps 3 to 7 below Open the front cover and turn on the machine Input the setting values for the laser optics housing unit User Tools gt Maintenance Mode gt Engine Maintenance gt LSU Adjustment 5 Close the front cover Execute Color Registration in the Engine Maintenance menu Adjust the registration settings for each tray and for the front and rear sides of the paper with the Engine Maintenance menu if necessary SM 4 11 018 019 Tl c 5 amp o Adjustment AIO Cartridge 4 5 AlO CARTRIDGE 4 5 1 AlO CARTRIDGE ALL IN ONE CARTRIDGE 1 Open the top cover 72 E 2 AlO cartridge A 018 019 4 12 5 AIO Cartridge 4 5 2 BLACK AlO MOTOR 1 Left cover m p 4 5 MA m018r531 m018r532 2 Disconnect the fusing connector A and remove the fusing relay harness B hooks m018r533 3 Fusing harness guide C P X 2 m018r534 m018r535 4 Disconnect the connectors shown by arrows in the above picture and release all harnesses on the harness
53. guide D SM 4 13 M018 M019 ad 5 amp o Adjustment AIO Cartridge Harness guide D 7 4 Interlock switch base re Interlock Switches Controller bracket p 4 43 Controller Board Disconnect the connector CN305 on the EGB es M MA i c B A 5 1 m018r536_ 10 Drive unit F x 4 M018 M019 4 14 SM 11 Drive unit guide G P x 3 12 Black AIO gear H snap ring x 1 m018r541 13 Black AIO motor I x 3 SM 018 537 4 15 AlO Cartridge m018r540 M018 M019 ad 5 amp Adjustment AlO Cartridge 4 5 3 COLOR AlO MOTOR 1 Drive unit ve p 4 13 Black AIO Motor 018 537 Drive unit guide A x 3 Color AlO gears B ring stopper x 1 each m018r539 m018r538 4 Color AIO motor C x 3 018 019 4 16 5 Image Transfer 4 6 IMAGE TRANSFER 4 6 1 IMAGE TRANSFER BELT UNIT 1 Remove all the AIO cartridges p 4 12 2 Transfer unit p 4 27 y Lf m 7 m b 1 E i c t amp 5 o Lae lt m018r529a Release the hook B under the guide plate Move the guide plate C underneath the fusing unit to the left and then remove it SM 4 17 M018 M019 Image Transfer 6 Pull out the image transfer belt u
54. ied by successfully completing a Ricoh Technical Training Program Untrained and uncertified users _ utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of warranty protection Ricoh Americas Corporation LEGEND PRODUCT COMPANY CODE GESTETNER LANIER RICOH SAVIN M018 SP C231SF SP C231SF Aficio SP C231SF SP C231SF M019 C232SF SP C232SF Aficio SP 2325 SP C232SF DOCUMENTATION HISTORY REV NO DATE COMMENTS 09 2009 Original Printing 018 019 TABLE CONTENTS PRODUCT INFORMATION 1 PRODUCT INFORMATION 1 1 UE degens dd a 1 1 12 MACHINE OVERVIEW 1 2 12221 COMPONENT LAYOUT seele 1 2 ENGINE cdt 1 2 ADE ea 1 3 JA o ooo 1 3 a 1 4 Ale err rr 1 4 A hee 1 4 1 289 DINE LAY 1 5 1 3 MACHINE CONFIGURA TION 1 7 1 4 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR ARO US ee eee ee ae 1 8 INSTALLATION 2 INSTALLATION cidos 2 1 2L INSTALLATION REQUIREMENT S russ 2 1 2 1 1 ENVIRONMENT dd 2 1 1 2 MACHINE LEVEL ea aa 2 1 2 1 3 MACHINE SPACE 2 2 2 IAPOWER REGUIREMEN Ss a 2 3 21 5 INSTALLA TON PROGEDURA Essentials 2 3 SM M018 M019 PREVENTIVE MAINTENANCE PREVENTIV
55. ill a beep is heard Special Mode is needed to input the serial number after the Engine Board EEPROM has been replaced Please contact your Technical Service Manager for details oe 2a lt 9 Each menu is classified as follows Maintenance Mode Menu This is a menu for maintenance and service Special Mode This mode is used to input the serial number Fax Service Test Menu This is a menu for checking the fax mode 4 1 2 MAINTENANCE MODE MENU Selecting an To select an item press the Up or Down key Going into the Next Level Returning to the Previous Level To go into the next level of an item select an item then press the OK key return to the previous level of an item press the Return key Exiting the Maintenance Mode Menu To exit the maintenance mode menu press the Clear Stop or Return key until the Ready display appears SM Appendix 4 1 M018 M019 Service Menu Menu List Display Info Displays the Model Name Depends on Engine Model Name Firmware Settings CTL FW Ver Displays the Firmware Version FAX FW Ver Displays the PDL Firmware Version FW Ver MCTL FW Ver Displays the Engine Firmware Version PDL FW Ver Displays the PDL Firmware Version Displays the following counters of the printer Printer Counter engine Total Page Color Image Black Image Displays the sum total of scanner counters for each mode Scanner Counter Total Page
56. justment Exterior Covers 4 3 2 OPERATION PANEL A 018 512 1 2 Open the front cover 3 Front harness cover C P x 1 m018r523 4 Operation panel D x 1 x 1 018 019 4 4 Exterior Covers 4 3 3 RIGHT COVER 1 Rear cover 4 3 2 Operation panel te p 4 4 A 018 524 3 Right cover 4 front screw M3x8 others M4x10 4 3 4 LEFT COVER 1 Rear cover 4 3 2 Operation panel 4 4 A m0 181525 3 Left cover x 3 hook at arrow mark m Note front screw M3x8 others 4 10 SM 4 5 M018 M019 o 5 OS t amp 5 o a 2 am Exterior Covers 4 3 5 FRONT COVER UNIT 1 Rear cover re 4 3 2 Operation panel p 4 4 3 Transfer unit p 4 27 4 Right cover m p 4 5 5 Gy Release the belt B Front cover unit C P x 4 018 019 4 6 10181528 m018r527 SM Laser Optics 4 4 LASER OPTICS WARNING Turn off the main power switch and unplug the machine before beginning any of the procedures in this section Laser beams can cause serious eye injury 4 4 1 CAUTION DECAL LOCATION Caution decals are attached as shown below CAUTION VORSICHT 018 501 t amp 5 o Lae lt sure to turn off the main power switch and disconnect the power plug fr
57. lease the wire A 3 contact motor assembly B x 1 EY x 1 018 545 4 contact motor P X 2 SM 4 21 018 019 Tl c 5 amp o Adjustment Image Transfer 4 6 5 ITB IMAGE TRANSFER BELT CONTACT SENSOR 1 Right cover m p 4 5 2 High voltage power supply board 4 54 018 546 m018r547 3 contact sensor assembly 7 x 1 1 m018r548 4 contact sensor B hooks 018 019 4 22 5 Image Transfer 4 6 6 TM TONER MARK SENSOR BASE Open the top cover Remove AIO cartridges p 4 12 Slide the ITB unit to the front side or remove it Rear cover 4 5 Controller box cover m p 4 43 Controller Board Controller bracket p 4 45 EGB Engine Board po Sob d 0181689 7 Disconnect CN306 on the EGB t 1 OS t amp 5 o lt m018r573 Harness cover A hook TM sensor base B SM 4 23 M018 M019 Image Transfer 4 6 7 WASTE TONER BOTTLE SET SENSOR Remove all AIO cartridges p 4 12 Image transfer belt unit 4 17 EGB m p 4 45 m018r607 4 Remove two screws A for the waste toner sensor base gt 1 E 1 m m018r608 5 Waste toner sensor base B 018 019 4 24 5 Image Transfer 018 609 018 610 6 Remove the mylar fixing three hooks of the waste t
58. lly recovered after the color registration MUSIC has been done successfully lt o 3 lt 0 SM Appendix 3 5 018 019 Service Call Conditions 3 2 SERVICE CALL CONDITIONS 3 2 1 SUMMARY This machine issues an SC Service Call code if an error occurs on the machine The error code can be seen on the operation panel Make sure that you understand the following points 1 2 3 All SCs are logged At first always turn the main switch off and on if an SC code is issued First disconnect then reconnect the connectors before you replace the PCBs if the problem concerns electrical circuit boards First check the mechanical load before you replace motors or sensors if the problem concerns a motor lock Fusing related SCs To prevent damage to the machine the main machine cannot be operated until the fusing related SC has been reset by a service representative Enter the engine maintenance mode Press in Fuser SC Reset with engine maintenance mode and then turn the main power switch off and on 018 019 3 6 5 Service Call Conditions 3 2 2 ENGINE SC SC 1xx Other Error Serial Number Error The serial number stored in the memory EGB is not correct EEPROM defective EGB replaced without original EEPROM Check the serial number If the stored serial number is incorrect contact your supervisor SC 2xx Laser Optic
59. lumination Less than 2 000 lux do not expose to direct sunlight 4 Ventilation 3 times hr person 5 Do not put the machine in areas that get sudden temperature changes This includes Areas directly exposed to cool air from an air conditioner Areas directly exposed to heat from a heater Do not put the machine in areas that get exposed to corrosive gas Do not install the machine at locations over 2 500 m 8 125 ft above sea level Put the machine on a strong level base Inclination on any side must be no more than 5 mm 9 Do not put the machine in areas with strong vibrations 2 1 2 MACHINE LEVEL Front to back Within 5 mm 0 2 of level Right to left Within 5 mm 0 2 of level SM 2 1 018 019 Installation Requirements 2 1 3 MACHINE SPACE REQUIREMENT Put the machine near the power source with these clearances m018i501 Left side Over 20 cm 7 9 Rear Over 20 cm 7 9 Right side Over 10 cm 4 Front Over 70 cm 27 5 Top Over 24 cm 9 5 M018 M019 2 2 SM Installation Requirements 2 1 4 POWER REQUIREMENTS ZNCAUTION sure that the plug is tightly in the outlet Avoid multi wiring sure that you ground the machine c O p 5 6 o 120 V 60 Hz More than 11 A for North America Input voltage level 220 V to 240 V 50 Hz 60 Hz More than 6 A for Asia Permitted voltage fluctuation 10 Do not set anything on the power co
60. matic re dial 5 4 3 2 times after 5 minutes Default 5 times 1 99 rings Default 2 rings 1 1 2 OPTION Paper Feed Unit Paper Weight 60 105g m 16 2816 Paper Tray 500x1 Paper capacity 500 sheets x 1 tray Dimensions W x D x H 400 x 450 127mm 16 18 x 5 08 inch Weight 6 kg 13 2 lb M018 M019 1 8 SM Appendix 1 2 SUPPORTED PAPER SIZES Plain Paper SM Appendix Supported Paper Sizes o x 5 2 a tE 23 o Supported and the size is molded in the tray Need to select paper size by operation panel driver Supported but size is not molded in the tray Need to select paper size by operation panel driver Need to input paper size by operation panel and driver Not supported Input Input Tray 00 Auto Standard M Bypass Tray Tray SEF 210x297 A A A E 257x182 ome EN ee el len 1 9 M018 M019 Supported Paper Sizes Type Input Tray SEF Auto Y Q 5 lt O a c O 23 5 lt o DLT 7 Ce fe 11 x 17 Half Letter 5 1 2 x 8 1 2 Plain Paper 7 114740 1 2 SEF Executive 10 1 2 x7 1 4 LEF SEF 8 x 13 16 Kal M018 M019 1 10 SM Appendix Supported Paper Sizes Input Input Tray 00 5 SEF Auto Standard M Bypass Tray Tray 4 1 8 x 9 Appendix Specifications Com10 1 2 3 7 8 x 7 Monarch Env
61. nce Sets the destination and updates the engine setting JPN NA Default EU ASIA China Destination Adjusts the transfer roller current based on the 2nd Transfer default value 15 to 15 0 Default 1 uA step Front Adjusts the transfer roller current based on the 2nd Transfer default value Back 15 to 15 0 Default 1 uA step 2nd Transfer Adjusts the temperature of the fusing unit based Fuser Temp Fuser on the default value Temperature 30 to 0 0 Default 2 C step Plain Paper 90 105 g m Plain Paper Thick Paper 1405 110 g m Thin Paper 60 75 g Media Type Thick Paper Post Card Envelop Cardstock Bond paper Label Paper Prepunched Preprinted Letterhead Color Recycled Adjusts the horizontal registration for tray 1 If the machine settings are reset to the factory defaults Horiz this value does not change 15 to 15 0 Default 4 mm step Adjusts the vertical registration for tray 1 If the machine settings are reset to the factory defaults Registration Vert Tray1 this value does not change 15 to 15 0 Default 0 24 mm step Adjusts the horizontal registration for tray 2 If the machine settings are reset to the factory defaults Horiz Tray2 this value does not change 15 to 15 0 Default 4 mm step 018 019 4 4 SM Appendix Service Menu Engine Maintenance Registration Reset Count Clear Co
62. ness connection of the thermistor 2 Replace the fusing unit mprtant Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated Print Ready Temperature Error The heating roller temperature increase during a set time is not correct Shooting O 5 gt q t The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on Defective thermistor Incorrect power supply input at the main power socket Defective fusing lamp 1 Check the voltage of the wall outlet 2 Replace the fusing unit 3 Replace the fusing lamp Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated SM Appendix 3 13 018 019 Service Call Conditions High Temperature Detection Error This SC is issued if one of following conditions occurs thermistor center detects 255 C or thermistor end detects 245 C thermistor center detects a 3 C increment or more for five seconds 220 C or more or the thermistor end detects a 4 C increment or more for five seconds at 210 C or more Defective I O control EGB Defective EGB 1 Replace the EGB Execute Engine Main
63. nit D P x 2 After replacing the image transfer belt unit Important Do the following step 2 with the front cover of the machine open Open the front cover and turn on the machine Execute Reset Transfer Unit Life Counter with the Engine Maintenance menu Close the front cover Execute Trans Belt Adjust with the Engine Maintenance menu ae 019 c Adjust the registration settings for each tray and for the front and rear sides of the paper with the Engine Maintenance menu if necessary 018 019 4 18 5 Image Transfer 4 6 2 ITB IMAGE TRANSFER BELT CLEANING UNIT The ITB cleaning unit contains waste toner When removing the ITB cleaning unit put it on a sheet of paper 1 Image transfer belt unit me p 4 17 mO18r570 m018r569 Left handle A hook bushing x 1 Right handle B hook bushing x 1 m018r572 m018r571 4 cleaning unit C 7 x 2 SM 4 19 M018 M019 Tl c 5 amp o Adjustment Image Transfer 4 6 3 AGITATOR MOTOR 1 Right cover m 4 5 See ra TEL 27221 ARA ee ee dd TEELE LLLLLL 1 m018r541 m018r542 3 Agitator motor assembly B x 1 EY x 1 m018r543 4 Agitator motor C P X 2 018 019 4 20 5 Image Transfer 4 6 4 ITB IMAGE TRANSFER BELT CONTACT MOTOR 1 Agitator motor re p 4 20 018 544 2 Re
64. om the power outlet before beginning any disassembly or adjustment of the laser unit This printer uses a class laser beam with a wavelength of 780 nm and an output of 7 mW The laser can cause serious eye injury SM 4 7 M018 M019 Laser Optics 4 4 2 LASER OPTICS HOUSING UNIT Rear cover 4 3 Controller box cover me p 4 43 Controller Board Remove the controller bracket m p 4 45 EGB Engine Board A 018 512 5 Open the top cover 018 019 4 8 5 Laser Optics 44 WA m018r514 6 Lift up the hook B of the harness guide at the rear left frame and slide the harness guide to the right m018r515 7 Remove the springs D left side and right side 8 Stoppers C P x 2 each left side and right side 018 516 m018r517 9 Remove the laser optics housing unit E from the top cover and place it on the main body SM 4 9 M018 M019 e 5 I OS t 6 5 Le 2 am Laser Optics Always use two hands when carrying the laser optics housing unit Be sure not to an the laser unit m018r518 m018r517 10 Take out the harnesses F 52 1 11 Pull out the harnesses from the rear side d 018 519 12 Remove the laser optics housing unit 018 019 4 10 5 Laser Optics After replacing the laser optics housing unit important Dothe following step 4 with the
65. on may occur Maintenance ID 0x00 default Do not change the setting otherwise a malfunction may occur LSU Adjustment Input the data using the number keys The cursor can be moved to the right or the left with the Down arrow or the Up arrow keys You can change the alphanumeric characters by repeatedly pressing the number keys like a mobile phone Example 2 gt a gt b There is no back space function If you input incorrect data you have to delete all the data input by pressing the Clear Stop key Then input the LSU data again SM 4 59 M018 M019 ADF 4 12 ADF 4 12 1 ADF UNIT 1 Stand left cover A 2 Disconnect the ADF harness B and power cord C 3 Open the ADF unit D 018 019 m018r672 m018r690 4 60 018 674 SM m018r675 4 Release the three hooks of the right hinge E o Lift the ADF unit 4 12 2 ORIGINAL TRAY 1 Open the ADF cover 018 659 2 Release the front tab A 3 Original tray B SM 4 61 m018r676 m018r658 ADF M018 M019 o 5 OS t amp 5 2 am ADF 4 12 3 ADF FEED UNIT 1 Open the ADF cover _ m018r658a m018r660 2 Release the lock lever A ADF feed unit B 4 12 4 ADF SEPARATION PAD 1 Open the ADF cover 2 ADF feed unit p 4 62 018 661 3 ADF separation pad A hook x 2 spring x 1 018 019 4 62 5 4 12 5 ADF FRONT COVE
66. oner bottle set sensor 7 Waste toner bottle set sensor C hooks x 1 When reinstalling the waste toner bottle set sensor connect it to the white connector of the harness SM 4 25 M018 M019 o 5 OS t amp 5 2 am Image Transfer 4 6 8 WASTE TONER OVERFLOW SENSOR 1 2 3 4 5 Remove all AIO cartridges p 4 12 Image transfer belt unit we 4 17 EGB m p 4 45 Waste toner sensor base me p 4 24 Waste Toner Bottle Set Sensor m018r609 018 610 Remove the mylar fixing three hooks of the waste toner bottle set sensor 6 Waste toner overflow sensor A hooks E x 1 When reinstalling the waste toner overflow sensor connect it to the black connector of the harness 018 019 4 26 5 4 7 PAPER TRANSFER 4 7 1 TRANSFER UNIT 1 Open the front cover m018r549 2 Release the locks A 3 Transfer unit B SM 4 27 Paper Transfer M018 M019 o 5 OS t amp 5 o Le 2 am Paper Transfer 4 7 2 TRANSFER ROLLER 1 Transfer Unit 4 27 m018r551 m018r550 1 Release the two hooks A at both sides of the transfer unit Sz m018r553 2 Open the transfer roller unit B and remove it M018 M019 4 28 SM m018r554 3 Transfer roller assembly C x 2 4 Release the holder D at the left side of the transfer roller unit hook 5 Transfer roller E SM 4 29 P
67. power on occurs An EEPROM check error at power on occurs check error at power on occurs Controller board detective 1 Replace the controller board On Board Memory Check Error An on on board memory check error at power on occurs on board memory check error at power on occurs check error at power on occurs Controller board detective 1 Replace the controller board 018 019 3 18 5 Service Call Conditions ROM Checksum Error 828 AROM checksum error at power on occurs AROM checksum error at power on occurs checksum error at power on occurs 1 Replace the controller board 00000 1 Replace the controller board 000000000000 controller board lt o 3 lt 0 SM Appendix 3 19 018 019 APPENDIX SP MODE TABLES SP MODE TABLES REVISION HISTORY 09 29 2010 Added Menu Mode key sequence Rev 11 17 2011 Service Menu 4 APPENDIX SP MODE TABLES 4 1 SERVICE MENU 4 1 1 OVERVIEW This model has several service menus Each service menu has several adjustment items This section explains how to enter each service menu and what you can do in each service menu Each menu is classified into two Modes depending on how you enter the service menus Menu Mode can be executed by depressing the following key sequence while in ready condition Clear Stop 1 0 7 and Color Start Press and hold each key t
68. ps V17 14400 bps 17 12000 bps 17 9600 bps V17 7200 bps Modem Test V29 9600 bps V29 7200 bps V27 4800 bps V27 2400 bps V21 300 bps Signal Stop SM Appendix Service Menu Executes the on hook test Executes the off hook test Executes the CED test Executes the CNG test Executes the ANSam test Executes the ring tone test Executes the DTMF tone 0 to 9 test Executes the DTMF tone test Executes the DTMF tone test Executes the Stop DTMF tone test Generates the V34 33600 bps signal Generates the V34 28800 bps signal Generates the V17 14400 bps signal Generates the V17 12000 bps signal Generates the V17 7200 bps signal Generates the V29 9600 bps signal Generates the V29 7200 bps signal Generates the V27 4800 bps signal Generates the V27 2400 bps signal Generates the V21 300 bps signal Generates the Stop signal 4 15 M018 M019 220 d aA e lt 9 APPENDIX MACHINE SWAP MACHINE SWAP REVISION HISTORY m Exchange and Replace Procedure 5 APPENDIX MACHINE SWAP 5 1 EXCHANGE AND REPLACE PROCEDURE If the machine exchange and replacement is required arrange to send a machine without the four print cartridges AlO to the customer site 5 1 1 INSTRUCTION Instruct the customer to do the following procedure Before the substitute machine gets to the customer site Save the customer settings by using a web browser For de
69. qe 5 6 5 Open the front cover Rear cover 4 3 Right cover 4 5 Left cover re 4 5 m018r563 m018r564 Disconnect the connectors A hook B sponge C clamps the harness Install this sponge the same position after reinstalling the fusing unit pal diis jean _ SOM TON m018r565 Fusing unit D x 2 4 33 M018 M019 OS t amp 5 o lt Image Fusing 4 8 2 FUSING LAMP 1 Fusing unit 4 33 m018r582 m018r584 3 Fusing lamp B P X 2 ground cable x 1 When Reinstalling the Fusing Lamp m018r585 The terminal A which shows the voltage and power ratings must be placed at the left side of the fusing unit fusing cable side M018 M019 4 34 SM Image Fusing 4 8 3 TRANSPORT FUSING MOTOR 1 Rear cover m 4 3 2 Left cover p 4 5 m018r587 Disconnect the fusing connector A hook Fusing harness guide B x 2 Duplex timing belt C B018r590 6 Transport Fusing motor assembly D P x 3 EF x 3 ground plate x 1 m018r592 018 591 7 Transport Fusing motor E P 3 SM 4 35 M018 M019 o 5 OS t amp 5 o a 2 am Paper Feed 4 9 PAPER FEED 4 9 1 PAPER FEED CLUTCH 1 2 Rear cover 4 3 Left cover 4 5 f rn 2 Fij D
70. rd 2 1 5 INSTALLATION PROCEDURE Refer to the Quick Installation Guide for details about installing the machine SM 2 3 M018 M019 PREVENTIVE MAINTENANCE PREVENTIVE MAINTENANCE REVISION HISTORY Preventive Maintenance 3 PREVENTIVE MAINTENANCE 3 1 PREVENTIVE MAINTENANCE See Appendices for the User Replaceable Items 2 c 5 5 9 m n gt SM 3 1 M018 M019 REPLACEMENT amp ADJUSTMENT REPLACEMENT amp ADJUSTMENT REVISION HISTORY 58 59 02 03 2010 Added PnP Name Plug and Play Procedure Before You Start 4 REPLACEMENT amp ADJUSTMENT 4 1 BEFORE YOU START ASCAUTION there are printer jobs in the machine print out all jobs in the printer buffer Turn off the main power switch and unplug the machine before you do the procedures in this section SM 4 1 018 019 5 amp Adjustment Special Tools 4 2 SPECIAL TOOLS PC Windows 2000 XP Vista Windows Server 2003 2003 R2 Mac OS X USB cable or Crossover cable 018 019 4 2 5 Exterior Covers 4 3 EXTERIOR COVERS Turn off the main power switch and unplug the machine before you do the procedures in this section 4 3 1 REAR COVER 018 503 1 Rear tray cover A m018r504 2 Rear cover 7 x 2 SM 4 3 M018 M019 Tl c 5 amp o Ad
71. s Error Polygon motor error 1 ON timeout The polygon mirror motor does not reach the targeted operating speed within 5 5 2 53 lt 0 202 sec after turning on or changing speed Polygon motor error 2 OFF timeout 2 ds The polygon mirror motor does not leave the READY status within 3 sec after the polygon motor switched off Polygon motor error 3 XSCRDY signal error The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing Polygon motor driver board harness loose or disconnected Polygon motor driver board defective Laser optics unit defective IPU EGB defective Replace the interface harness of the laser optics unit Replace the laser optics unit Replace the EGB Engine Board SM Appendix 3 7 018 019 Service Call Conditions Laser Synchronizing Detection Error K Y The laser synchronizing detection signal for LDB K Y is not output after the LDB 220 unit has turned on while the polygon motor is rotating normally Laser Synchronizing Detection Error M C The laser synchronizing detection signal for LDB M C is not output after the LDB unit has turned on while the polygon motor is rotating normally Disconnected cable from the laser synchronizing detection unit or defective connection Defective laser synchronizing detector Defective LDB Defective EGB 1 Check the connectors 2 Replace the laser optics unit 3
72. sing a web browser For details see Checking Machine Status in the User Guide Depending on how it is configured the machine might start up in fax mode following the firmware update Messages that appear in the update tool window Message Cause Solutions The firmware file brn dwn or setting ini is not stored in the same folder as the update tool sure that the firmware file brn dwn and setting file ini are stored in the same folder as the update tool Can t open ROM file Please Also make sure that you do not modify the setting check ROM file file The path to the location of the update tool is too long sure that the path to the update tool is not too long For convenience save the update tool in a subfolder directly under your computer s C drive 018 019 5 6 5 Firmware Updating Message Cause Solutions The USB cable is not connected sure the USB connection between the machine and computer is secure this message persists try another USB cable The USB printer driver is not installed in your computer Fail to open USB port Install the USB printer driver in your computer The machine is turned off or an error has occurred Turn off the power turn it back on and then perform the update again If this message reappears after you turn the power back on see Error and Status Messages on the Screen in the User
73. tails refer to the User Guide Clear customer settings in the problem machine xo 228 T Jg Q S lt When the substitute machine gets to the customer site Remove the four print cartridges AIO from the problem machine Install the four print cartridges AIO into the substitute machine Restore the customer settings by using a web browser pe pec ue Send back the problem machine to the repair center SM Appendix 5 1 018 019 Exchange and Replace Procedure 5 1 2 CLEANING POINTS AFTER MACHINE ARRIVAL AT DEPOT 1 Open the front cover m018r549 2 Release the locks A 3 Transfer unit B 4 Pull out the waste toner bottle A m018r529b 5 Release the hook A under the guide plate 018 019 5 2 5 Exchange and Replace Procedure 6 Move the guide plate B underneath the fusing unit to the left and then remove it M um o e A Tr ATEN MEA 7 7 m018r692a xo lt fi 4 m018r72 8 Clean inside the machine especially around the circled area A 9 Clean the circled area at the waste toner bottle A and circled area B at image transfer belt unit 10 Reassemble the machine SM Appendix 5 3 018 019 PAPER FEED UNIT TK1010 G
74. te toner bottle ITB Contact Motor This moves the ITB into contact with and away from the color OPCs M018 M019 1 6 SM Machine Configuration 1 3 MACHINE CONFIGURATION MF2b MF 2c E SS 0 018 501 O gt O Optional Optional Memory Tray G849 Models SM 1 7 018 019 Guidance for Those Who are Familiar with Predecessor Products 1 4 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTS The 018 019 series models are similar to the G181 G183 G184 series If you have experience with those products the following information will be of help when you read this manual Different Points from Previous Products 018 019 G181 G183 G184 Print Cartridge AlO Longer life Print Cartridge Operation Panel Four separated menu keys One menu key and no user and user tool button tool button M018 M019 1 8 SM INSTALLATION INSTALLATION REVISION HISTORY dd Installation Requirements 2 INSTALLATION 2 1 INSTALLATION REQUIREMENTS 2 1 1 ENVIRONMENT 5 Rh 90 27 80 6F 80 Rh 4 irene 25 C 77F 70 Rh 60 ap mmm 32 C 89 6F 54 Rh 40 30 Venen A E CDU 20 10 10 50F 15 Rh 3 0 10 20 30 C m018i001 1 Temperature Range 10 C to 32 C 50 F to 89 6 F 2 Humidity Range 15 to 80 RH 3 Ambient Il
75. tenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The fusing lamp is fully powered for a certain time while the fusing unit stays in the stand by mode and is not rotating Deformed thermistor Thermistor not in the correct position Defective fusing lamp 1 Replace the fusing unit 2 Replace the fusing lamp Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated 018 019 3 14 SM Appendix Service Call Conditions Zero Cross Error The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door Defective fusing lamp relay 1 Turn main power switch off and on important Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The center thermistor detects 100 C or less for 4 seconds Defective fusing lamp Appendix Trouble Shooting Defective thermistor 1 Replace the fusing unit 2 Replace the fusing lamp Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise th
76. th a new EEPROM EEPROM setting is required Follow the EEPROM setting procedure described below gt Mie Be sure to set the PnP Name as described in PnP Name Procedure Replacement Procedure di Important Do the following steps 1 to 14 with the front cover of the machine open After completing these steps turn off the machine 1 Open the front cover and turn ON the machine The machine may issue an error code because the cover is open but continue this procedure 2 Enterthe following keys consecutively in order to enter Engine Maintenance in the Maintenance Mode Menu 3 Select Init Engine EEPROM item and execute it to initialize the EEPROM Press the Clear Stop key to exit the Engine Maintenance menu Select the Serial No item and then input a serial number Ask your supervisor about how to access the serial number input display Exit the serial number input display and then enter Engine Maintenance again Select Destination and then select a destination Select Model and then select a model Select PnP Name and then select a plug and play name 0 Select LSU Adjustment and then input the LSU laser optics housing unit setting values 11 Turn OFF the machine 12 Turn ON the machine with the front cover open 13 Enter Engine Maintenance in the Maintenance Mode Menu again 14 Close the front cover 15 Select Trans Belt Adjust and then execute Trans Belt Adjust
77. to adjust the ITB Image Transfer Belt unit 16 Select Fuser SC Detect and then select ON or OFF for the consecutive fusing jam detection al zen M018 M019 4 58 SM Rev 02 03 2010 Electrical Components The default setting is OFF Select ON only if the customer wants to use this feature 17 Select Registration and then adjust the registration for each direction vertical and horizontal direction and tray if necessary 18 Select 2nd Transfer Fuser Temp and then adjust the transfer roller bias and the temperature reduction of the fusing unit for each paper type and for the front and back sides The default settings for normal operation are all 0 19 Exit Engine Maintenance gt PnP Name Plug and Play Procedure Set the PnP name as follows when replacing the EEPROM of the MF version OxAB A indicates the brand B indicates the model A Brand Brand 0 1 2 3 4 5 6 7 Name used RICOH Gestetner Not used LANIER Savin Generic B Model Gestetner LANIER Brand Ricoh 1 NRG Savin A 2 4 5 Generic 7 or6 Model 0 x 00 0 x 11 m 0 0x77 0 78 0x79 4 O o o D 3 o lt 14 not a Hol used used used 2318 2328 used gt 2325 2318 2328 Brand ID 0x01 default This ID is not related to the PnP Brand name Do not change the setting otherwise a malfuncti
78. top cover is open 1 Close the front or top cover Appendix Trouble Shooting 2 Replace the interlock switches or actuator mechanism 010 AIO Set Error Black 011 AlO Set Error Magenta Set Error Cyan Set Error Yellow Black AIO not set Defective connection of the ID chip terminal on the black AIO 1 Install the AlO black magenta cyan or yellow Reinstall or replace the AlO black magenta cyan or yellow SM Appendix 3 1 018 019 Error Messages Waste Toner Bottle Set Error Waste toner bottle not set Disconnected or defective harness of the waste toner bottle set sensor Defective waste toner bottle set sensor Install the waste toner bottle Check or replace the harness of the waste toner bottle set sensor Replace the waste toner boitle set sensor Tray Paper Selection Error No paper in the tray or tray not set in the machine Paper size requested by the job does not match the paper in the tray Install the tray or put the correct size paper in the tray Check the paper setting in the user menu mode Paper Selection Error Feed and Exit Paper size requested by the job does not match the paper in the tray Selection error for the paper feed and paper exit location in duplex mode Check the paper feed and exit location in the user menu mode Jam Error No Feed from Tray 1 050 Paper slipped Remove the paper jam at tray 1 Jam Error No Feed from Optional
79. unt Replace Fuser SM Appendix Adjusts the vertical registration for tray 2 If the machine settings are reset to the factory defaults Vert Tray2 this value does not change 15 to 15 0 Default 0 3 mm step Adjusts the horizontal registration for the bypass tray If the machine settings are reset to the Horiz Bypass factory defaults this value does not change 15 to 15 0 Default 4 mm step Adjusts the vertical registration for the bypass tray If the machine settings are reset to the Vert Bypass factory defaults this value does not change 15 to 15 0 Default 0 3 mm step Adjusts the horizontal registration for the back side in duplex mode lf the machine settings are Horiz Dup Back reset to the factory defaults this value does not change 15 to 15 0 Default 4 mm step Adjusts the vertical registration for the back side in duplex mode If the machine settings are reset to Vert Dup Back the factory defaults this value does not change 15 to 15 0 Default 0 3 mm step Resets counters to factory defaults Clears the Scanner and Jam Counters Resets the maintenance counter for the fusing unit This item appears only when the fusing unit life is almost expired or has expired 4 5 018 019 Appendix SP Mode Service Menu Engine Maintenance This clears all counters except Full Color and Black and White in the total counter
80. using unit failure 11656502 SM 6 3 M018 M019 de gt oO o Image Problems Printer Driver Setting for Printing a Sample 1 Click Properties on the printer driver _ 91656511 2 Click the Print Quality tab 3 Check Manual in the color setting 4 Click Advanced g165c510 5 Select Off from the pull down menu in Color Profile in the Text area 6 Select Off from the pull down menu in Color Profile in the Graphics area 7 Select Off from the pull down menu in Color Profile in the Photo area 018 019 6 4 5 018 019 SERVICE MANUAL APPENDICES 018 019 Appendices TABLE OF CONTENTS 1 APPENDIX SPECIFICATIONS u 1 1 A GENERAL SPEGIFIGATIO Nossa 1 1 PIA ENGINE ai 1 1 1 4 STINET II 1 6 mg cT 1 7 ee 1 8 Paper Feed cai btt nii 1 8 2 55 o 1 9 2 APPENDIX PREVENTIVE MAINTENANCE 2 1 21 PREVENTIVE MAINTENANCE 2 2 1 21 USER REPLACEABLE MEM Sicilia 2 1 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 ERROR MESSAGES nn in 3 1 OVERVIEW std 3 1 S de ERROR MESSAGES LIS T 2 0 a 3 1 32 SERVICE CALE CONDITIONS Mui EM m MUS 3 6 32 1 SUMMARY serie 3 6 sua ENGINE
81. with the manufacturer s instructions and local regulations Laser Safety The Center for Devices and Radiological Health CDRH prohibits the repair of laser based optical units in the field The optical housing unit can only be repaired in a factory or ata location with the requisite equipment The laser subsystem is replaceable in the field by a qualified Customer Engineer The laser chassis is not repairable in the field Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement of the optical subsystem 15 required A WARNING Use of controls or adjustment or performance of procedures other than those specified in this manual may result in hazardous radiation exposure AWARNING WARNING Turn off the main switch before attempting any of the procedures in the Laser Optics Housing Unit section Laser beams can seriously damage your eyes CAUTION MARKING 3b decal Symbols Abbreviations and Trademarks This manual uses several symbols and abbreviations The meaning of those symbols and abbreviations are as follows sem 0 rem a fom NE Short Edge Feed SEF Long Edge Feed LEF Trademarks Microsoft Windows and MS DOS are registered trademarks of Microsoft Corporation in the United States and or other countries PostScript is a registered trademark of Adobe Systems Incorporated PCL is a registered trademark of
82. without a fuse 4 11 9 HIGH VOLTAGE POWER SUPPLY BOARD 1 Remove all AIO cartridges 1 Operation panel re p 4 4 2 Hear cover te 4 3 3 Right cover me p 4 5 018 682 4 High Voltage Power Supply Board A P 7 ground cable x 1 x 1 018 019 4 54 5 Electrical Components 4 11 10 TEMPERATURE HUMIDITY SENSOR 4 SM Operation panel p 4 4 Rear cover te p 4 3 Right cover p 4 5 m018r682 m018r683 Temperature Humidity sensor A amp x 1 x 1 4 55 018 019 Tl c 5 amp o Adjustment Electrical Components 4 11 11 DUPLEX MOTOR Operation panel we p 4 4 Rear cover me p 4 3 Left cover we p 4 5 E m018r587a Disconnect the fusing connector A Duplex timing belt B Left bracket C x 4 m018r677 7 Duplex motor D amp x 2 x 1 018 019 4 56 5 Electrical Components 4 11 12 SPEAKER 1 Rear cover m 4 3 2 Controller box cover me p 4 43 Controller Board m018r678 3 Speaker x 2 x 1 e 5 I OS t 6 5 Le 2 am SM 4 57 M018 M019 Electrical Components Rev 02 03 2010 4 11 13 EEPROM Replacement and Reinstallation procedures for the EEPROM are included in the EGB Engine Board replacement procedure Refer to EGB Engine Board for details When replacing an old EEPROM wi
83. x Specifications General Specifications Copier B amp W Less than 30 sec 1st copy speed Platen ADF FC Less than 30 sec A4 210 x 297mm Letter 215 9 x Platen 279 4mm Maximum original size ADE A4 210 x 297mm Letter 215 9 x 279 4 Legal 215 9 x 355 6mm Single B W 20 cpm A4 21 cpm LT Platen Document FC 20 cpm A4 21 cpm LT Multipl B W 20 cpm 20 cpm 4 ADF B W 21 FC 21 LT Copy Speed 21 cpm FC 21 cpm LT DF Multiple Document B W 20 10 Single Copy Multiple copy Up to 99 600 x 600 dpi Flatbed 600 x 300 dpi Scanning Resolution H x V ADF Grayscale 256 levels NA 50 65 78 93 129 155 200 400 Ix EU 50 71 82 93 122 141 200 400 25 400 in 1 steps Reduction Enlargement M018 M019 1 4 SM Appendix General Specifications Appendix Specifications Image density adjustment Yes Manual only 5 levels Copy mode Text Photo Mixed Auto duplex copy wn 22 e Directional Magnification CS CO SM Appendix 1 5 M018 M019 General Specifications Scanner CCD array image sensor Scanner 1200 x 1200 dpi Resolution Driver Max 19200 x 19200 dpi interpolated B W less than 5 sec Gray Scale less than 5 sec Color Scan modes speed less than 10 sec A4 300dpi USB2 0 Platen B W less than 5 sec Gray Scale less than 5 sec Color less than 10 s

M018/M019 SERVICE MANUAL

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