Troubleshooting for the Online Moderator
Contents
1. ECP Connect Quick Start Card Troubleshooting for the Online Moderator Communication Unlimited Logging In Forgot your password From the Login page click the Forgot Your Password link Enter your email address in the displayed window and click Submit Your user name and password will be sent to the email address specified Can t login to the Event as a Moderator If the Interwise Participant application opens when you click on the Enter link in the ICC Catalog you have been assigned as a Participant by the Event initiator Check whether you should in fact be scheduled as a Moderator for the Event Audio Can t hear the Participants Check that your speakers or headset are plugged in and adjust the volume settings Note that the Participant is only speaking when you see the On the Air status message pa Access the Audio Setup Wizard from the Interwise applications via the Audio Video menu to set your sound settings for use in an Event You should remind Participants to click the ae button or press the Ctrl key on their keyboard when speaking If possible direct Participants with sound problems to the System Check accessed from the Getting Ready page in the ICC Event Materials Participants can t see Event Materials during the Event 1 When a Participant does not see the loaded Event Materials indicated by the icon in the Participant pane you should first check that all other users can in fact2. board then one of the other Moderators either the main Moderator or another Co Moderator is using a different version of the Event Materials than those assigned to the Event Identify who has the outdated materials and have them logout and back into the Event Make sure that they answer yes when prompted to download the Event Materials If this doesn t resolve the issue you should change the Upload Protocol as described in the No Event Materials are displayed section above Video Nobody can see your video image 1 2 Ensure that the video device is plugged in and is working correctly Ensure that the video window is no larger than 176 x 144 pixels
3. see the Materials If the file is a PowerPoint slide wait for a few seconds If Participants are connecting to the Event with a slow connection low bandwidth Event Materials may take a few seconds to be displayed 2 Ifthe IMI icon is still displayed verify that the Interwise Push Client on the Participant s computer is active the icon in their system tray should be flashing If the icon is disabled or grayed they should disconnect from the Event Then from the Connection menu in the Participant application select Reconnect gt Manually Select Server and choose a different Server ECP Connect Version 5 2 2004 Interwise Inc No Event Materials are displayed 1 If you enter the Event and the Event Materials are not loaded in the Event Materials pane you should check with other Moderators and Co Moderators to see if they can see the Event Materials Then try to reconnect to the Event Always be sure to close the Moderator application before making any changes to the settings in the Moderator Options If you created the Event you should verify that Event Materials have been defined in the Materials tab when defining Events If not update the Event accordingly this may take a few moments and may require you to disconnect and reconnect to the Event Co Moderators can t see the Event Materials 1 lf a Co Moderator has the Event Materials displayed in the Event Materials pane but cannot see them on the White
Download Pdf Manuals
Related Search