Wallaby/JAZZ/Space Needle Troubleshooting Guide
Contents
1. Removable and chargeable Lithium ion polymer battery 970mAh Charging times less than 4 hours gt Battery life WMA 12 hours Magneto test case WMV 8 hours Magneto test case Talk time 3 5 5 hours Standby time 125 188 hours gt AC adaptor AC input 100 240V AC 50 60 HZ DC output 5V and 1A e Device to Device Connectivity Power gt Bluetooth Complaint with v2 0 Class 2 transmit power HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 7 of 56 Supported profiles Generic Access profile Serial Port profile Headset profile Object Push profile Generic Access profile DUN profile Hands free profile Generic Object Exchange profile HID profile A2DP profile AVRCP profile SIM Access profile Ol 59 On EN Jo oe FOR FO fen O Service Discovery profile Co exist with WiFi e Accessories gt AC adapter w mini USB plug gt Carrying Case gt Sync Cable mini USB USB gt Battery rechargable adn replaceable gt Stereo wired headset with microphone 11 pn mini USB e MSFT Windows Mobile Applications gt Microsoft Outlook Mobile Message SMS E mail Contacts Calendar Tasks Microsoft Windows Media Player Microsoft MSN Message Microsoft Internet Explorer Mobile Microsoft ActiveSync Pictures amp Video Device Management MSFP Push E mail Games Calculator Voice Notes Y v VV VV VV v V Y File Manager2. PULL UPWARD PUSH OUT WITH FRICTION PYM AXHAAXXX 24X A CONDADO IAUAN SS EXCA100 SV DC 14 FCC ID NMBEXCA HTC Innovation Made in Taiwan 20 a PIN XXHXXXXX XX 15 60 printable area Bar Code Label HTC CONFIDENTIAL hrc pgooooo0o000000 AA Dat 2 2 High Tech Computer Corp pened are i aa Doc Title Service Manual 10 100056 56 3 2 Agency label EU HTC P N 77H00384 01M Size 39 0 X 55 5mm Barcode label HTC P N 77H00395 00M Size 23 0X 15 6mm 10 80 HOW TO TAKE OUT SIM GARD PIM AKHAKKKK KK do Si EXCA200 SY DC 1A C l 9 6 Dir never Made in Taiwan PIN XAAHXAXALA LA HEV VE 15 60 printable area Bar Code Label HTC CONFIDENTIAL hrc 00000000000 Doc No Doc Rev High Tech Computer Corp AO1 Doc Title Service Manual 11 of 56 3 3 Unit label location explanation Tamper evident label 77H00185 00M X I Water sensitive label 77H00203 00M X I Tamper evident label HTC PN 77H00185 00M _ gt E a A a YA Detail o Scole 3 1 Agency label HTC PN 77H00XXX XXM Water Sensitive label 30 HTC PN 77H00203 00M Barcode label Detail Scale 3 1 HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 12 of 56 4 Inspection Criteria e Definition gt This document based on the experience of cust
3. including radio image to the device Click Next to begin the update A A eee me a SSS eee Smartphone ROM Update Utility 3 1 3 2 You are now ready to update your ROM image This operation takes approximately 10 minutes During the Update process the following things occur The Smartphone is prepared for the update process The progress bar is displayed on the host PC and on the Smartphone The completion screen is displayed on the host FC Click Mest to proceed Click Tancel to quit A progress bar will run through the screen during the update process O Updating the ROM image on your Smartphone Please do not remove the USB connection from the Smartphone or launch any program during the Update process Remember the operation will take about 10 minutes Note In the middle of the update process the progress bar may stop running This is normal as the RUU is adjusting itself to complete the update process automatically HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 33 of 56 Smartphone ROM Update Utility 3 1 3 2 Congratulations Your ROM update is now complete Your Smartphone is ready for use Follow the instructions on your host PC to re establish a partnership and synchronize your data using ActiveSync Click Finish to close the utility 6 2 OS SD card upgrade procedure 1 Prepare a micro SD card and format
4. Housing Pre Assy 74H00696 06M Desa Bezel Pre Assy p T MOBILE US HTC CONFIDENTIAL Pr ANO COMOREOEn SS bility High Tech Computer Corp EE Revised Date EE Doc Title _ 460056 74H00697 00M Q ty Frame Description Pre Assy Middle me 74H00709 00M Keypad Qwerty key fy HTC CONFIDENTIAL SS oo0000000000 IA Dat 2 2 smart mobility High Tech Computer Corp one PP Revised Date Doc Title Service Manual ar of 56 76H01023 00M Poron Suppert LCD Description over L32 10 5 2mm Q ty Mylar 15 15 0 1mm Description kapton Q ty 76H01376 00M Sponge Support SIM Description Card HTC CONFIDENTIAL hrc pgooooo0o000000 AA Issued Date 2006 09 28 High Tech Computer Corp PAS Doc Title Service Manual 48 00480056 56 me 76H01386 00m Me Rubber Silicone Desenpuen rubber Plug screw L Q ty me 76H01387 00M iam Rubber Silicone rubber Plug screw R Description Q ty 76H01410 00M Black rubber oy i HTC CONFIDENTIAL gt FAN 000000000000 2006 09 28 mobility High Tech Computer Corp A01 ew ae amp ase Q ty ty Description Water Sensitive j Label 4 2 5mm Part No 77H00384 00M Regulation Label HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 50 of 56 10 Board Level Repair If you are authorized by HTC to perform boar
5. Jf mo am l Fast Bit Error Rate 5 128 104 rior Rate a sore s sm am GSM 850 Ttansmitter Test A Pase RMS Ear 5 mm m B am B am w am w am i em 10 TX Phase RMS Error 5 251 104 mm s dm B 30 mw em 15 Check TX Power 5 251 104 HTC CONFIDENTIAL
6. Level me 35H00080 01M em oo 36H00233 00M Q ty w ty 36H00430 00M a te em HTC CONFIDENTIAL Dat High Tech Computer Corp Revised Date gt Doc Title Service Manual 41 of 56 me 36H00444 00M Vibrator 3V E 36H00448 00M Speaker MERRY EN Camera pre assy hrc OOOOOOOOOOOO i _ AOL Description Q ty HTC CONFIDENTIAL P E NTC igh Tech Computer Corp t mobility High Tech Computer Corp 60H00067 00M sony Description Sony oe 71H01558 00M Battery cover Sh 71H01578 01M Cover Decor bar HTC CONFIDENTIAL D gt oo0000000000 IA Dat 2 smart mobility High Tech Computer Corp Ne Revised Date JF Doc Title Title Service Manual 43 430056 56 72H00724 00M Screw PH FD Description 11 4 2 9 Nickel Black Shielding cover Screw PH T6 2 0 6L HTC CONFIDENTIAL OP hrc pgooooo0o000000 AA Issued Date 2006 09 28 nart mobility High Tech Computer Corp pr Doc Tie mas 72H01546 00M Screw PH T6 Description 5 9 7L DELTA PT Zn Q ty Screw PH T6 20 5 Description Delta PT Ni Part No 73H20073 41M FPC Pre Assy Description QWERTYKEY FPC GLOBAL FLEX Q ty HTC CONFIDENTIAL We nrc pgooooo0o000000 AA Issued Date 2006 09 28 High Tech Computer Corp RA LATE a 73H20082 41M FPC Description Pre Assy GLOBAL FLEX Touch sensor 74H00691 01M Description
7. in this condition please check current value on the current meter Current value must under 5 mA if over it means M B failed please replace M B for repair 8 Switch OFF the unit 9 Measure power off current Check current value on the current meter Current value must under 0 3 mA if over it means M B failed please replace M B for repair Conclusion If current consumption is passed at both of flight and power off mode it means M B is GOOD If there is any item FAILED at flight or power off mode it means M B is failed please replace M B for repair Measurement parameter Measurement mode Measured Current REMARK Under 5mA MB is good Flight Mode repaired Under 0 3 mA MB is good pean lear PE Over 0 3 mA repaired HTC CONFIDENTIAL Doc No DOG REV HOUUUUUUUDUOU ETS High Tech Computer Corp Revised Date Doc Title Service Manual 55 of 56 12 RF Antenna test spec and criteria Items Test Name TxLevel TCH IE OOO Note CellPower 1 mens 0 2 BS Originate Call 0 512 75 E GSM 900 ReceiverTest 3 Fmienre 5 O 4 Fast Bit Error Rate 5 4 104 ri Rate a E E GSM 900 Ttansmitter Test 6 Poe RMS Ero ss mm m 7 Jr Phase Peak Error ss ao 8 frxmeaenyenr 3s ms am 9 frxmusermsemr s 2 mm 10 TX Phase Peak Error a a AL regenerar SC 12 TX Phase RMS Error 5 124 104 13 Pase P
8. 00000 IA Dat 2 mart mobility High Tech Computer Corp kne Revised Date da Doc Title Service Manual 18 180056 56 You will see separation between bezel and housing Use plastic stick to Remove FPC of the switch board on the connector Remove the LCD connector from the main board HTC CONFIDENTIAL nc 00000000000 Doc No Doc Rev mart mobility High Tech Computer Corp AOT Doc Title Remove JOG connector from the main board Unfasten screw from main board Separate main board and housing HTC CONFIDENTIAL Issued Date 2006 09 28 comerte High Tech Computer Corp PAS noi Boo Service Manual OP nro 000000000000 i Remove antenna from main board Remove Camera module connector form main board Take off Camera module from main board HTC CONFIDENTIAL hrc 000000000000 ida Dat 2 bility High Tech Computer Corp ee non Doc Title Service Manual 21 of 56 Follow the indicator to move the stick to release frame and bezel You will see separation between bezel and frame Unfasten 3 screws from bezel HTC CONFIDENTIAL Pr FMC UUERE AES SS Issued Date 2006 09 28 bill High Tech Computer Corp pr Doe Til as Take off receiver from bezel Take off LCD from the LCD s holder Take off FPC Pre Ass keyboard HTC CONFIDENTIAL hre 000000000000 Issued Date 20 2 mobility High Tech Computer Corp ee Nl ag Revised Date Doc Til Service Manual Take off key
9. Cradle inspection standard a Main Unit Charging Model Standard Defect Mode On Charging Flashing Orange for charging status Charging completely Orange solid for charging completely Major O Alarm or Notification No light Major HTC CONFIDENTIAL Doc No DOG REV HOUUUUUUUDUOU ETS High Tech Computer Corp Revised Date Doc Title Service Manual 15 of 56 b Cradle Charging Model Standard Defect Mode On Charging Orange light Major O Charging completely Green light Major HTC CONFIDENTIAL Doc No DOC REV Se pooo000000000 Doc No DOG Rev smart mobility High Tech Computer Corp Revised Date Doc Title Service Manual 16 of 56 5 Unit Disassembly Assembly Procedure e Disassembly procedure l E MW Tools needed for Assembling and Al Disassembling 1 Lens Cleaning Tissue 1 2 Plastic Stick 1 3 Torex Screw Driver T6X40 4 Philip Screw Driver 000X40 5 Tweezers Suggest to use plastic made Remove the battery cover Take out battery HTC CONFIDENTIAL dre ANO COMOREOEn SS Issued Date 2006 09 28 bil High Tech Computer Corp iib Soc Tie E Unfasten 2 screws of antenna position and 4 screws on housing as indicator 1 Insert the plastic stick to the gap between bezel and housing deep inside 2 Move the stick slightly around the device to unlock the hooks Follow the indicator to move the stick to release HTC CONFIDENTIAL OP hrc pgooooo0o0
10. Doc No INTO OOOO ant A High Tech Computer Corp Issued Date pa ECCERI Revised Date Doc Title Service Manual 1 of 56 Service Manual for Excalibur HTC Proprietary Contidential Treatment Requested Rev A01 Sep 28 2006 HTC Corp Engineering Mobility HTC CONFIDENTIAL Doc No DOG REV HOUUUUUUUDUOU ETS High Tech Computer Corp Revised Date Doc Title Service Manual 2 of 56 TITLE Service Manual for Excalibur REV DATE CONTENTS REVISED APPD STGE PER NO P pe te A01 2006 09 28 First Release Edwin Chen HTC CONFIDENTIAL PVT1 MV Doc No DOG REV HOUUUUUUUDUOU ETS High Tech Computer Corp Revised Date Doc Title Service Manual 3 of 56 Table of Contents TDG Or COMME 3 MAA e T E S EN TE 4 2 FONT JENA 4 3 Labeling PE 9 ANS DECIO OGI Trenaren E E E ETE A E E A A E S 12 5 Unit Disassembly Assembly Procedure ooooocccnnococcccnoooccccooooonnccnnononoconnnnnncconnonnnncnnnnnnnconnnnnnncnnnnnnnos 16 Os US UDOT AOS POCO raid 29 7 Function Test ProCedure cccooouonccnnocccncnnooonononononnnnnnnornnnonnnnnnnnnnnonnnnnnnrnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnannnnnos 34 CACHE TOLDO IN ins 36 9 PNOtO for 80A ALEN 40 TO BOTA KE ge EEE EEE EEE 50 11 Leakage current measurement rrnrarannnvnrnnnnvnrsnnnvnrannnvnrsnnnnnrsnnnnnrsnnnnersnannnrsnannnrsnnnnnrsnannnesannnssnn 52 12 RF Antenna test spec and Criteria ooooocccnoooonccononanacononanan
11. HIROSE Excalibur CON16 HTC CONFIDENTIAL Pr ANO COMOREOEn SS Issued Date 2006 09 28 jbh High Tech Computer Corp iib Doc Title Service Manual 52 52 of 56 56 11 Leakage current measurement This is a quick method to measure if any abnormal leakage current on main board which caused high power consumption compare to GOOD main board 1 Requirement Power Supply Micro current Meter Current series JIG CABLE Battery JIG 1 Equipment need A Power Supply set at 4 V B Micro Current Meter Support 0 5mA 2A 2 Fixture needed C Current series jig with black and red D Cable E Battery with extension cable 3 Connect cable D to positive polarity of power supply A and current meter B HTC CONFIDENTIAL Pr ANO COMOREOEn SS nobility High Tech Computer Corp 53 00530056 56 14 Connect cable of fixture C to negative polarity of power supply A and current meter B Note black cable to power supply A and 5 Setting is Ready now for testing Don t turn the power on at this moment 6 Turn on power supply 4V and current meter 2A Turn on Bluetooth Note Need to put SIM card first on the unit HTC CONFIDENTIAL UUOUUUUUUUUUO AO1 Issued Date 2006 09 28 High Tech Computer Corp PAS Doc Title Service Manual 54 of 56 7 Measure flight mode current Wait about 1 minutes display will be off
12. HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 8 of 56 gt Smart Dialer for QWERTY keyboard as search input e Value Added Applications gt WMP 10 DirectShow plug in to support playing more audio video format Audio decode O MP3 AAC AAC VMAS AMR Video Codec O MPEG4 H 263 Motion JPG gt Camera capture utility gt Camcorder Frame rate per second min 8 fps encoding for QCIF resolution Recoding format O H 263 AMR NB O MPEG4 AMR NB Polyphonic MIDI Ringtone Engine and Plugin Real Music Tone MP3 AAC MMS with video clip support Battery rechargable adn replaceable JAVA virtual machine J2ME CLDC1 1 MIDP 2 0 Microsoft Word Excel and PPT and PDF Viewer Voice Dial on both wired amp Bluetooth headset OMA DRM 1 0 2 0 when available MMS with video clip support Y v Y v VV V Y v e Regulatory gt R amp TTE EMC EMI CEM Safety PTCRB FCC Microdsoft Windows Mobile version 5 0 logo BQB Bluetooth Qualification Body certification Y v v NV WV WiFi certification HTC CONFIDENTIAL gt FOR NOOOOOOOOOOD AA Dat 2 2 High Tech Computer Corp slet a 7 Doc Title Service Manual 9 09056 56 3 Labeling Plan 3 1 Agency label US HTC P N 77H00384 00M Size 39 0 X 55 5mm The brand name is shown on Excalibur Barcode label HTC P N 77H00395 00M Size 23 0X15 6mm 10 80 3 48 i 7 HOW TO TAKE OUT SIM CARD TEP STEP 2
13. art has been identified verify it again with the defective part whether the symptom could be duplicated 4 A PC Connection not possible 1 Check whether it connects with other cables customer s cable might be damaged 2 Check the external appearance of the connector on the unit whether it is physically damaged 3 Try to re flash the ROM code 4 5 Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 5 A Battery Pack does not start 1 Make sure the battery cover is closed properly 2 3 4 5 Connect to the AC Adapter and see if it takes charge Also check AC Adapter condition Check whether AC Adapter is functioning properly Check whether the condition of Battery Charging status is correct Check the appearance of Battery Pack if any abnormal O rr A OT OU OU gt rs wo Try with another Battery Pack or Replace Battery Pack if necessary 7 8 Try with another Main Board or Replace Main Board if necessary _ A A A A A A A Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 9 Follow main battery re certifies procedure to check battery 5 B Battery discharges quickly even after fully charged 1 Make sure the Battery Pack takes fully charge with AC Adapter 2 3 4 Check whether the c
14. class 10 PBCCH Incremental Redundancy 1 8V 3V of UICC SIM Application Tool Kit release 98 class 3 Over the Air OTA programming FDN ADN SDN Security PIN 1 2 control e Keyboard Button Switch gt Power Key Send Hands free Key End Key Lock Key 2 soft Key Home Key 2 AP keys on QAWERTY T zone or PIE or operator portal by request Y v v NV WV Camera 2 layer key gt Jog bar including 3 portions Top key function as Comm manager Middle area sliding area with up down and action functions Bottom key function as Back Cancel key gt 5 way navigator gt 10 column QWERTY keyboard e Notification e One bi color LED for UMTS GSM standby GSM message GSM network status Notification and charging status HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 6 of 56 gt Two respective blue and green LEDs for Bluetooth Wi Fi notification gt Vibration for notification gt Notification by sound and message on the display e Audio gt Built in Nicrophone Receiver Lound speaker for Hands Free supported Full duplex Y v V WV Audio sampling rate 16 bits with 8KHz 11KHZ 22KHZ 44 1KHz gt AMR AAC WAV WMA MP3 codec e Camera gt CMOS 1 3MP with fixed lens e Interface gt Micro SD gt External antenna connector gt 1 8V 3V SIM card gt Mini USB connector 11 pins gt Battery
15. d level repair you could ask below material parts from HTC Basic Repair Instructions for Component Replacement Step 1 Place the solder proof tape to cover the surrounding area of the components which being replaced Warning DO NOT overheat the tape and components to avoid the tape melted and make the component damage Step 2 Use Heater Gun HAKO850B set the temperature between 350 C Air Speed 3 5 to remove the components Step 3 lt has to wait the temperature cool down before the damaged components been removed Or the others components could be gone when the solder proof tape been taken off Step 4 After the damaged component has been replaced clear the surroundings for solder and flux residues HTC CONFIDENTIAL gt FAN 000000000000 Issued Dat 2006 09 28 obility High Tech Computer Corp Revised Date Doc Title Service Manual 51 of 56 A je dg pa MG 00M SWITCH SOH 213HST MITSUMI 70 20degC 3 75H00248 00M COAXIAL CONNECTOR RF WITH SWITCH SMD MM8430 2600RA1 MURATA WBCON_SW1 WWCON_SW1 75H00276 00P Connector RF 5 8 5 4 3 9 Female MS 147 06 4pin HRS WECON1 EN Connector B to B Female 24P 0 5 Pitch AXK5F24345Y 9 5 8 1 35 CON5 BL Connector l O Reverse 11P 0 4pitch 302 11101 01 ACT Vera CON15 BE ree FPC 39P 0 3Pitch 0 2A 50V 50mohm SD 54393 3981 MOLEX CON13 Connector Device 4P 2 5Pitch 2A BA100 0000 059 WINCONN battery PCON1 A ee po Connector FPC 6P 0 5Pitch FH12 65 0 5SH 55 Touch sensor
16. eaker is properly installed Orientation Replace Speaker if necessary Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 6 B No Recorded Sound or Distorted sound 1 Check Audio Settings first 2 Make sure it s not MUTED 3 Try to re flash the ROM code 4 Dismantle and Check whether the Microphone is properly installed 5 6 7 7 Replace Microphone if necessary Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom HTC CONFIDENTIAL Doc No No DOG REV HOUUUUUUUDUOU High Tech Computer Corp AO Revised Date Doc Title Service Manual could be duplicated 7 A GPS connection not possible 1 Make sure the GPS environment is OK before your checking 2 3 Make sure the GPS connection setting has been properly set Make a life connection with artificial satellite 4 Try to re flash the ROM code 5 6 Try with another main board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated HTC CONFIDENTIAL e 000000000000 mas eo Issued Dat 2 2 rt mobility High Tech Computer Corp ee A01 Revised Date Doc Tile Service Manual 9 Photo for 80H amp 99H
17. eal or mm E e A E E S am 15 Check TX Power 5 975 104 16 Check TX Power A ere roer a o DCS 1800 ReceiverTest Fast Bit Error Rate mn 512 104 Se 2 Fast Bit Error Rate 0 698 104 rs Rate es mm 4 TX Phase RMS Error 0 512 104 5 ftxPhasePeakEmor a am 6 frxtreoueney enor 0 se am 7 frxrusermsemr 0 m am 8 frxmuserekemr o m am 9 frxmeaenyemr 0 m am 10 IA Pase RMS For o f sm am 11 TX Phase Peak Error 0 885 104 13 Check TX Powe 0 sm am HTC CONFIDENTIAL Doc No DOG REV HOUUUUUUUDUOU ETS High Tech Computer Corp Revised Date Doc Title Service Manual 56 of 56 14 Check TX Power 0 698 104 15 Check TX Power o sw sm PCS 1900 ReceiverTest i Fast Bit Error Rate 0 512 104 2 ast Bit Eror Rat o ee mo 3 Fast Bi or Rat 0 so s PCS 1900 Ttansmitter Test 4 fromsermse 0 me mm 5 frxPhasePeakEnor a am 6 frxtreoueny enor 0 sm am 7 TX Phase RMS Error 0 661 104 8 TX Phase Peak Error 0 661 104 9 frxFrequencyEnor os 10x Phase RMS Bor SY dS i Phase Peak Bor 0 so am 12 TX Frequency Error 0 810 104 Jem Romer o Jf s2 am 4 eheck TX Power Jf o m am 15 eheckTxPower o
18. l Horizontal lines or partial display 1 2 Check the connection of LCM FPC whether is properly connected Try to cold boot the unit then tries again Try to re flash the ROM code Try with another LCM QD A vr rs vVr 3 Nr 4 5 Try with another Main Board O Replace LCM if necessary N Replace Main Board if necessary PE A A A A AO A A 8 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 2 B Back Light Does Not Turn ON OFF 1 2 Check Display setting first Check the connection of LCM FPC whether is properly connected Try to re flash the ROM code Try with another LCM QD zsVr rv Nao A NA ao 4 5 Try with another Main Board O Replace LCM if necessary N Replace Main Board if necessary mmm A A 8 Once the defective part has been identified verify it again with the defective part whether the symptom HTC CONFIDENTIAL Doc No No DOG REV HOUUUUUUUDUOU High Tech Computer Corp AO Revised Date Doc Title Service Manual could be duplicated 3 A Micro SD Card cannot be used 1 Check whether CF SD Card is fully inserted to the slot until you hear a click 2 Try to re flash the ROM code 3 Try with another CF SD Card 4 Try with another Main Board 5 6 Replace Main Board if necessary a NA NA A A A Once the defective p
19. l 26 26 of 56 56 Assemble the LCD on the Bezel To tear off rear tape of FPC amp stick it on the LCD LCD Module Sony 60H00067 00M Q ty 1 Assemble the antenna on the bezel Antenna 36H00430 00M Q ty 1 When assembling frame first load touch sensor of FPC in a row of line Frame Pre Assy Middle 74H00701 00M Q ty 1 HTC CONFIDENTIAL OP nrc pgooooo0o000000 AA Issued Date 2006 09 28 jbh High Tech Computer Corp iib Doc Title Service Manual 27 27056 56 Assemble main board to bezel and inspect main board at exactly 2 locating points Fasten screw to main board Screw PH T6 20 5 Delta PT Ni 72H01547 00M Q ty 1 Insert LCD connector on main board HTC CONFIDENTIAL dre ANO COMOREOEn SS bill High Tech Computer Corp Doc Tile A a mas Insert the keypad FPC connector on main board Assemble the housing on the bezel Housing Pre Assy 74H00691 01M Q ty 1 Fasten six screws to fix housing order Note Please set up the TORQUE of electrical screw driver to 2 55 0 5kgf cm Screw PH T6 2 0 7L DELTA PT Zn 72H01546 00M Q ty 2 Screw PH T6 2 0 6L NR B1 72H01545 00M Q ty 4 HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 29 of 56 6 OS Upgrade Procedure 6 1 OS upgrade thru RUU 1 System Requirement Windows 2000 or XP on PC USB Cable RUU tool for Smart phone 2 Software upgrades pr
20. l MIC record and play to Headsettest 19 HstRec HstOut External MIC record and play to Headsettest C RUN IN Test Some items need to test under OS Mode USB TEST Link with PO Notebook to check USB Link function SIR Test Infrared port test Test with second unit Test Camera Function A Bluetooth Test Bluetooth function PG 7 2 Test procedure a Power OFF b Insert Diagnostic Mini SD card provide by HTC to Smart phone Unit HTC CONFIDENTIAL Parc 000000000000 Deco Doc Rev Issued Date 2006 09 28 High Tech Computer Corp ed non Doc Title Service Manual 35 of 56 c Set the Unit into Boot loader Mode Press amp Hold Capture then press Power button then release power button first Then press volume down button to download diagnostic to unit Wait for HTC logo appears on screen press Action key into Diagnostic test d On test menu use Navigation button to select the item then press Action key for testing you could also use numeric key to select the test item Use Right Left to change to other page e Remove the battery directly to exit the Diagnostic program when finish the testing f If the system fails while testing please also remove the battery directly to turn off power IMPORTANT NOTICE 1 Please do not leave the mini SD diagnostic card left on the unit while booting to Windows mode Because mini SD card do not have lock mechanism easily to be formatted acciden
21. nd table shown below HTC CONFIDENTIAL Doc No DOC a Pere 006 am High Tech Computer Corp issued Date ssued Date 2006 09 28 09 28 Pa C Ba Doc Title Service Manual 13 13 of 56 56 gt C lt Diaplay Area Front Bezel View area location Figure 1 2 1 41 0 35mm acceptable gt Product Cosmetic inspection standard a Unit Mechanical Cosmetic inspection standard Symptom Standard Defect Mode Damage the texture surface Class A L lt 3mm W lt 0 1mm S230 mm Class B L lt 9mm W lt 0 2mm S2 30 mm Class C L lt 50 mm W lt 0 5mm Damage the texture surface Peeled Paint Bubble mer mor EE cs 2 0 zo HTC CONFIDENTIAL oc No DOC E 000000000000 Issued Dat 2006 09 28 High Tech Computer Corp A01 Doc Title Service Manual O Bur Sharp Burr that will damage human body Printing Letters and symbols not readable or incomplete N 0 Color differences Color fade Uneven paint By limit sample N 0 a ven Incas seso anions aon b Unit Electrical Function inspection standard Symptom Standard Accept N Defect Mode Functionality not work properly LED Incorrect color in LED Button No reaction mis reaction Sound No sound low sound level to speaker spec intermittently Not Chargeable amp dischargeable Battery Battery load lt 50 Please refer to Dresden CDIT SIP for detailed electrical function inspections e Main unit amp
22. ocedure a Enable the USB Connection Settings in ActiveSync b Set the Smartphone into OS Mode SIM card must be inside c Sync Smartphone to PC via USB cable and synchronize with PC d Run RUU tool under Window XP Then Click Next to continue e On the Welcome Screen click Next to begin the ROM update installation Smartphone ROM Update Utility 3 1 3 2 Welcome to the ROM Update Utility for the Smartphone Caution Installing this update will delete all the information an your Smartphone Review the readme for important information before continuing E understand the caution indicated above and have reviewed the Readme This utility Updates the ROM image on your Smartphone During the Update the ROM Update Utility will Allow you to update the ROM image on your Smartphone Click Mext to proceed Click Tancel to quit View Readme f On the next screen follow the listed instructions in the dialog box first When you are done click Next to proceed HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 30 of 56 Smartphone ROM Update Utility 3 1 3 2 Follow the instructions below to prepare the Smartphone for the update process 1 Connectthe Smartphone to the USB cable 2 Establish an Active Sync connection with your Smartphone 3 Disable the standby and hibernation modes on the host PE 4 Make sure Main Battery has a charge greater
23. omer s requirements is designated as HTC internal quality inspection standard of Excalibur series products gt The definition product inspection area Main Unit a Class 1 Front view of main unit b Class 2 Except Front view of main unit c Class 3 Inner side of battery cover area covered by battery cover and stylus gt The definition product inspection area Cradle a Class 1 Front view of Cradle b Class 2 Top Side Back view of Cradle c Class 3 Bottom view of Cradle gt Description a D Diameter L Length W Width N Number of defects S Distance between Defects H Height b Viewing distance time of each surface is approximately 30 cm 5sec per surface Ambient illumination is to be 700 800lux 200 20 FL Inspectors should hold the part 30 degrees from the horizontal plane and rotate the part 30 degrees to the left and right along the vertical axis Each side must be considered as a separate plane to be inspected e Main unit Inspection Standard gt LCM inspection standard a Definition D Diameter gt W Width gt L Length Average Diameter Length W ty L L Longest point D a b 2 W Widest point b The inclination of LCD must be within the table below shown in figure 1 1 Measured the distance between WINCE pattern amp Front bezel and catch the maximal to subtract the minimum distance The distance couldn t over 0 4mm c The criteria of location must be followed as figure 1 2 a
24. ondition of Battery Charging status is correct 1 2 3 Check the appearance of Battery Pack 4 Try with another Battery Pack or Replace Battery Pack if necessary HTC CONFIDENTIAL Doc No No DOG REV HOUUUUUUUDUOU High Tech Computer Corp AO Revised Date Doc Title Service Manual 5 Try with another Main Board or Replace Main Board if necessary 6 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 7 Follow main battery re certifies procedure to check battery 5 C Battery Pack does not recharge 1 Make sure the Battery Pack takes fully charge with AC Adapter 2 Check whether the condition of Battery Charging status is correct Charge should be done no more than 4 hours 3 4 5 6 Check the appearance of Battery Pack Try with another Battery Pack or Replace Battery Pack if necessary Try with another Main Board or Replace Main Board if necessary a NA i A Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 7 Follow main battery re certifies procedure to check battery 6 A No Sound from Speaker or Distorted sound Check Audio Settings first Make sure it s not MUTED Try to re flash the ROM code Clean up the speaker connection side on MB if there is any contamination Dismantle and Check whether the Sp
25. ononananononananonononanonononnnnnoconnnnnnccnnnass 55 HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 4 of 56 1 Introduction e This manual provides the technical information to support the service activities of the Excalibur This document contains highly confidential information so any or all of this document should not be revealed to any third party 2 Product Specification e Platform gt Messaging centric Smartphone with integrated QWERTY keyboard Microsoft Windows Mobile5 0 e Dimension gt 111 5 mm L x 62 5 mm W x 12 6mm T e Processor gt TI OMAP 850 e Memory gt ROM 128 MB for programs ad users storage gt RAM 64 MB DDR e LCD Module gt 2 4 320 x 240 dots resolution gt 64K colot Transmissive LCD with white LED bacl light e GSM E GPRS Function gt Interanl antenna Quad band 850 900 1800 1 900 Audio codec AMR EFR FR HR SMS MO MT concatenated SMS 640 characters Supplement services Y v V WV Call holding waiting forwarding Call barring CLI Call Line Identity Display own number Network selection Cell broadcast Multi party capability conference call HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 5 of 56 Spool icon Phase 2 unstructured supplementary service data Network Lock gt EDGE Functionality EGPRS class B Multi slot
26. pad from bezel Disassemble Cover Decor bar from bezel HTC CONFIDENTIAL hre 000000000000 Issued Dat 2 2 t mobility High Tech Computer Corp ii A01 Revised Date Doc Til Service Manual e Assembly Procedure Assemble the camera on the M B Camera pre assy 54H00176 00P Q ty 1 EE iii BAS Stick a sponge on connector O N Te Poron Suppert LCD Lower Eu L32 10 5 2mm 76H01023 00M Q ty 1 Mylar 15 15 0 1mm Kapton 76H01290 00M To tear off rear tape of bezel amp assemble the touch sensor FPC into the bezel Cover Decor bar 71H01578 01M Q ty 1 FPC Pre Assy GLOBAL FLEX Touch sensor 73H20082 41M Q ty 1 HTC CONFIDENTIAL Doc No DOC Phro Onan nnnnnne A robilits High Tech Computer Corp peeved Dare Doc Title Service Manual 25 250056 56 Assemble the Qwerty keypad on the bezel Assemble the AP Keypad on the bezel Keypad AP key 74H00697 00M Q ty 1 Keypad Qwerty key 74H00709 00M Q ty 1 Assemble the FPC Pre Assy on the bezel FPC Pre Assy QWERTYKEY FPC GLOBAL FLEX 73H20073 41M Q ty 1 Set the keypad board into the bezel and fasten 3 screws to fix it with low speed When assembling finish turn over Front panel if it is O K Note Please set up the TORQUE of electrical screw driver to 0 5 0 05kgf cm Screw PH FD T1 4 2 9 Nickel Black 72H00724 00M Q ty 3 HTC CONFIDENTIAL OP nro pgooooo0o000000 AA Dat bill High Tech Computer Corp sania Doc Title Service Manua
27. tally 2 Once the unit has been entering Windows mode HOME SCREEN the SD card might be formatted already and once executing the diagnostic will stop on CHECKSUM ERROR without successfully entering the Diagnostic 3 Once happen you might need to ask HTC assistance for card replacement Please use one of SD card with diagnostic program pre loaded as your master sd card in case of your SD card accidentally formatted use it to restore the diagnostic software 5 Before download the diagnostic program please format the sd card with FAT32 type first under the WINDOWS system 6 Copy the diagnostic program to SD card directly to use HTC CONFIDENTIAL Doc No No DOG REV HOUUUUUUUDUOU High Tech Computer Corp AO Revised Date Doc Title Service Manual 8 Generic Troubleshooting 1 A Main Unit Does Not Respond to Power Button 1 Connect the AC adapter maybe the battery pack is exhaust and wait for few minutes if unit boot 2 Check if battery installed well 3 Check the Power Button if any damage IN Try with another battery pack 5 6 Check all connections including LCD FPC to Main Board Try if unit can enter boot loader mode if so Try to re flash ROM if can solve the problem 7 Replace Main Board if necessary 8 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 2 A Unusual Vertica
28. than 50 Icompletedthe steps indicated above Please do not lanueh any program during the update process Click Mext to proceed Click Cancel to quit Note You should read and follow all the instructions listed before clicking Next g The following message will then be displayed indicating that the utility 1s verifying and acquiring information about the device as preparation for the update process Wait for this verification process to finish verifying the information on your Smartphone Please wait h Current information about the device such as the model ID image version and language will then be displayed Click Update to proceed HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 31 of 56 Smartphone ROM Update Utility 3 1 3 2 Current information about your Smartphone Image version 0 55 0 0 Select from below Update Update the current ROM version Click Tancel to quit Smartphone ROM Update Utility 3 1 3 2 eo o Verify that you want to update the ROM version From Image Version 0 55 0 0 To Image version 2 50 0 0 Click Next to proceed Click Cancel to quit Hack HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 32 of 56 j A confirmation message then appears and shows the length of time it will take to copy the necessary files
29. to FAT32 by your PC 2 Copy image file XXX nbh to the micro SD card and rename to excaimg nbh 3 Put this micro SD card in your device and enter Boot Loader 4 Press SYM Power button release the buttons after hold for 2 seconds and then the device will enter boot loader mode 5 When enter boot loader mode and see the download message HTC CONFIDENTIAL MORO ORO RODO REV High Tech Computer Corp tee non Doc Title Service Manual 34 of 56 7 Function Test Procedure 7 1 List of Test Item You will see HTC Copy right on the first page of Diagnostic program Totally there are 19 items content of Diagnostic test No Item Description Remak gt j Function test All Test Functional test automatically A SDRAM TEST RAM Memory Test 3 Display TEST Color bar RIG B Black White Gray pattern 4 EDT RED GREENBLUEKeyPadtest 5 ketst Keypad amp softkey pressingtest 6 Flight Test Frontlighttest CC 7 Checksum Test Calculate checksum of Flash ROM e mers RTC timertest S S 9 SD Card TEST SD oardread west OOOO S oe mene o Vibrator Test Vibrator on test ha Bary Test eo 18 SekPlayTest Speaker outtest T 14 Rev Play Test Receiverouttest Cid o o O 15 HstPlayTest Headsetouttest 16 _ IniRec SpkOut internal MIC record and play to Speakertest 17 Ini eo RevOut internal MIC record and play toReceivertest 18 lntRecHstOut interna
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