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Chamberlain WD962KEV Installation Guide

1. LOCK Activate Press and hold the LOCK button for 2 seconds The command LED will flash as long as the lock feature is activated and your handheld remote control will not operate your door at this time Deactivate Press and hold the LOCK button again for 2 seconds The command LED will stop flashing and normal operation will resume Command LED LOCK Button LIGHT To change the amount of time the garage door opener lights will stay on Press and hold the LOCK button until the garage door opener lights flash The time interval is indicated by the number of flashes NUMBER OF TIMES TIME THE GARAGE GARAGE DOOR DOOR OPENER OPENER LIGHTS FLASH LIGHT STAYS ON 1 Minutes 2 Minutes 3 Minutes 4 Minutes To cycle through the time intervals repeat the step above LIGHT FEATURE Deactivate Press and hold the LIGHT button until the garage door opener lights turn on then off again Activate Start with the garage door opener lights on Press and hold the LIGHT button until the garage door opener lights turn off then in en on again eee LED LOCK Button NOTE If the it command LED is continuously blinking the LIGHT Lock feature Button fo needs to be deactivated MOTION SENSOR Activate Deactivate Slide the motion sensor switch ON o
2. e ALWAYS keep hand clear of sprocket while operating opener e Securely attach sprocket cover BEFORE operating HARDWARE to motor unit H8 Spring Trolley Nut H9 3 Hex Screw 8x3 8 Packed with the Sprocket cover HINL 5 3 Tighten the spring trolley nut with an adjustable wrench or a 7 16 open end wrench about a quarter turn until the spring releases 5 4 Position the sprocket cover over and snaps the nut ring against the trolley This sets the spring to optimum belt tension the garage door opener sprocket Nut Ring and attach with hex screws H9 a Nut Ring 2 5 cm lt iL JJ VY Installation IMPORTANT INSTALLATION INSTRUCTIONS A WARNING To reduce the risk of SEVERE INJURY or DEATH READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS Install wall mounted garage door control Install garage door opener ONLY on properly balanced and lubricated garage door e within sight of the garage door An improperly balanced door may NOT reverse when required and could result in out of reach of children at minimum height of 5 feet 1 5 m SEVERE INJURY or DEATH ALL repairs to cables spring assemblies and other hardware MUST be made by a trained door systems technician BEFORE installing opener Place entrapment warning label on wall next to garage door control Disable ALL locks and remove ALL ropes connected to garage door BEFORE Place manual release sately reve
3. Screw _ 6ABx1 1 4 2 a Screw 6 32x1 2 M Drywall Anchors 2 E E vV Se v S Install the bottom screw allowing 1 8 inch 3 mm to protrude from the wall DRYWALL C M cC Drywall Anchor GANG BOX 6ABx1 1 2 Install the Door Gontrol 1 5 Position the bottom hole of the door 1 6 Liftthe push bar and mark the top control over the screw and slide hole down into place 2 1 Run the white and red white wire from the door control to the garage door opener Attach the wire to the wall and ceiling with the staples not applicable for gang box or pre wired installations HARDWARE Insulated Staple 30 PRE WIRED INSTALLATIONS When wiring the door control to the garage door opener make sure you use the same wires that are connected to the door control Do not pierce the wire with the staple as this may cause a short or an open circuit 1 7 Remove the door control from the wall and drill a 5 32 inch 4 mm hole for the top screw 2 2 Strip 7 16 inch 11 mm of insulation from the other end of the wire near the garage door opener 7 16 11 mm 1 8 Position the bottom hole of the door control over the screw and slide down into place Attach the top Screw DRYWALL Drywall Anchor 2 3 Connect the wire to the red and white terminals on the garage door opener To insert or remove the
4. HARDWARE H12 Clevis Pin 5 16 x1 1 2 ee H19 Ring Fastener Tip If the door hits the trolley when it is raised pull the trolley release arm down to disconnect the inner and outer trolley Slide the outer trolley toward the garage door opener The trolley can remain disconnected until further instruction 5 Hang the garage door opener WARNING H10 2 H20 2 H21 2 H15 2 Lag Screw Nut 5 16 18 Lock Washer Hex Bolt To avoid possible SERIOUS INJURY 5 16 18x1 7 8 2 5 16 18 5 16 18x 8 from a falling garage door opener fasten it SECURELY to structural supports of the garage Concrete anchors MUST be used if installing ANY brackets into masonry HARDWARE 5 1 On finished ceilings use the 5 2 Make sure the garage door opener 5 3 Cut both pieces of the hanging lag screws H10 to attach a is aligned with the header bracket bracket to required lengths Hanging the garage door opener will vary support bracket not provided Measure the distance from each depending on your garage Below are three to the structural supports before side of the garage door opener to example installations Your installation installing the garage door opener the support bracket may be different For ALL installations the garage door opener MUST be connected to structural supports The instructions illustrate one of the examples below e000 CO P IEEE FOC Finished Ceiling 5 4 Attach the end of each hanging 5 5 Att
5. 2 Optional e Lag Screw Mounting 5 16 9x1 5 8 Holes Option B CEILING INSTALLATION 2 1B Extend the vertical centerline onto the ceiling as shown 2 2B Center the bracket on the vertical mark no more than 6 15 cm from the wall Make sure the arrow is pointing away from the wall The bracket can be mounted flush against the ceiling when clearance is minimal 2 3B Mark the side holes Drill 3 16 pilot holes and fasten bracket securely to a structural support with the hardware provided H11 Ceiling Mounting Holes 6 15 cm Centerline of Garage Door H11 Header Wall Garage Door Installation 3 Attach the rail to the header bracket 3 1 Align the rail with the header bracket Insert the clevis pin H12 through the holes in the header bracket and rail Secure with the ring fastener H19 CAUTION 4 1 Remove the packing material and 4 2 Fully open the door and place a lift the garage door opener onto a 2x4 laid flat under the rail For To prevent damage to garage door rest ladder one piece doors without tracks lay garage door opener rail on 2x4 placed the 2x4 on its side on top section of door Tip A 2x4 is ideal for setting the distance between the rail and the door If the ladder is not tall enough you will need help at this point One piece door without tracks All other door types Tip Use the packing material as a protective base for the garage door opener
6. LIGHT SETTINGS Set duration for garage door opener light to stay on after operation selectable range of 1 1 2 to 4 1 2 minutes Turn the Motion sensor off on and turn the entry light feature off on CONTRAST Adjust the contrast of the screen To program a remote control or keyless entry to the garage door opener using the door control see page 39 38 Remote Control Your garage door opener has been programmed at the factory to operate with your remote control The remote control can be programmed using the door control or the garage door opener To program additional remote controls refer to the instructions provided with the additional remote controls or visit www chamberlain com TO ADD REPROGRAM OR CHANGE A REMOTE CONTROL KEYLESS ENTRY PIN USING THE MOTION DETECTING CONTROL PANEL 1 Press the LEARN button on the door 2 Press the LEARN button again the 3a Press the button on the remote 3b Enter a 4 digit personal control to enter Programming Mode LED will flash once control that you wish to operate identification number PIN of your garage door your choice on the keyless entry keypad Then press the ENTER button The command LED will flash once The command LED will flash once again The garage door opener lights will flash or two clicks will be heard when the code has been programmed Repeat the steps above for programming additional remote controls or keyless entry devices TO ADD RE
7. Optional For safety reversing sensor installation onto the wall or floor To order call 1 800 528 9131 Remote Light Control Control home lighting and garage doors with one remote For use with plug in lamps Synchronize to work with MyQ compatible garage door openers and remote controls Laser Parking Assistant Park in the right spot every time A laser beam is activated by your garage door opener and projected on to the dashboard of your vehicle to guide perfect parking CLSS1 System Surge Protector The Garage Door Opener Surge Protector is designed to protect Chamberlain garage door Openers against damage from lightning and power surges Easy to install AGDMEV Garage Door Monitor Monitor open closed Status for up to 4 MyQ compatible garage door Openers and close them from anywhere in the home 2011 The Chamberlain Group Inc All Rights Reserved 940EV Remote Control Works with ALL Chamberlain openers from 1993 present MyQ Compatible Includes visor clip Keychain Remote Control Works with ALL Chamberlain openers from 1993 present MyQ Compatible With key ring Wireless Keypad For use outside of the home to enable access to the garage using a 4 digit PIN Works with ALL Chamberlain openers from 1993 present MyQ Compatible
8. remote control and keyless entry codes are now erased Reprogram any accessory you wish to use ERASE ALL DEVICES 1 Press and hold the learn button on garage door opener until the learn LED goes out approximately 6 seconds 2 Immediately press and hold the learn button again until the learn LED goes out All codes are now erased Reprogram any accessory you wish to use 40 To Open the Door Manually DISCONNECT THE TROLLEY WARNINQ 1 The door should be fully closed if possible To prevent possible SERIOUS INJURY or DEATH 2 Pull down on the emergency release handle so the trolley release from a falling garage door arm snaps to the vertical position The door can now be raised and lowered as often as necessary e If possible use emergency release handle to disengage trolley ONLY when garage door is CLOSED Weak or broken springs or unbalanced door could result in an open door falling rapidly and or unexpectedly NEVER use emergency release handle unless garage doorway is clear of persons and obstructions NEVER use handle to pull door open or closed If rope knot becomes untied you could fall RECONNECT THE TROLLEY 1 Pull the emergency release handle toward the garage door opener so the trolley release arm snaps to the horizontal position The trolley will reconnect on the next UP or DOWN operation either manually or by using the door control or remote control 41 Maintenance Maintenance Sched
9. to 10 Safety reversal system MUST be tested every month Garage door MUST reverse on operate or play with garage door control push buttons or remote controls contact with 1 1 2 high 3 8 cm object or a 2x4 laid flat on the floor ONLY activate garage door when it can be seen clearly it is properly adjusted and 11 ALWAYS KEEP GARAGE DOOR PROPERLY BALANCED see page 2 An improperly there are no obstructions to door travel balanced door may NOT reverse when required and could result in SEVERE INJURY ALWAYS keep garage door in sight until completely closed NO ONE SHOULD or DEATH CROSS THE PATH OF THE MOVING DOOR 12 ALL repairs to cables spring assemblies and other hardware ALL of which are under NO ONE SHOULD GO UNDER A STOPPED PARTIALLY OPENED DOOR EXTREME tension MUST be made by a trained door systems technician If possible use emergency release handle to disengage trolley ONLY when garage 13 ALWAYS disconnect electric power to garage door opener BEFORE making ANY door is CLOSED Weak or broken springs or unbalanced door could result in an repairs or removing covers open door falling rapidly and or unexpectedly 14 This operator system is equipped with an unattended operation feature The door NEVER use emergency release handle unless garage doorway is clear of persons could move unexpectedly NO ONE SHOULD CROSS THE PATH OF THE MOVING and obstructions DOOR _ NEVER use handle to pull garage door open or closed If
10. to fasten the door bracket 18 JE Bracket Top of Door Inside Garage Top Edge of Door Optional Placement Nut 5 16 18 e Lock Washer 5 16 Top of Door Inside Garage Top Edge of Door Optional Placement Carriage Bolt 5 16 x2 not provided 9 Connect the door arm to the trolley IMPORTANT The groove on the straight door arm MUST face away from the curved Option A ONE PIECE DOORS door arm CORRECT 9 1A Close the door Disconnect the trolley by pulling the emergency release handle 9 2A Fasten the straight door arm and the curved door arm together to the longest possible length with a 2 or 3 hole overlap using the bolts H15 nuts H20 and lock washers H21 9 3A Attach the straight door arm to the door bracket using the clevis pin H13 Secure with the ring fastener H19 9 4A Attach the curved door arm to the trolley using the clevis pin H14 Secure with the ring fastener H19 oh eID Hex Bolt ae eae 9 5A Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal HARDWARE H14 Clevis Pin 5 16 x1 om 9 5 16 x1 1 4 H21 2 H19 2 O Lock Washer Ring 5 16 18 Fastener H20 2 O Nut 5 16 18 9 Connect the door arm to the trolley Option B SECTIONAL DOORS 9 1B Close the door Disconnect the 9 2B Attach the straight door arm to 9 3B Attach the curved door arm to 9 4B Bring arm sections togethe
11. your garage door opener while calling If you are ordering a repair part please have the following information part number part name and mode number Address repair parts orders to The Chamberlain Group Inc 6050 S Country Club Road Tucson AZ 85706 CHAMBERLAIN FIVE YEAR LIMITED WARRANTY LIFETIME MOTOR AND BELT LIMITED WARRANTY ONE YEAR LIMITED WARRANTY FOR THE BATTERY BACKUP The Chamberlain Group Inc Seller warrants to the first retail purchaser of this product for the residence in which this product is originally installed that it is free from defect in materials and or workmanship for a period of 60 full months from the date of purchase and that the motor and belt are free from defect in materials and or workmanship for a period of the lifetime of the product The proper Operation of this product is dependent on your compliance with the instructions regarding installation Operation and maintenance and testing Failure to comply strictly with those instructions will void this limited warranty in its entirety If during the limited warranty period this product appears to contain a defect covered by this limited warranty call 1 800 528 9131 toll free before dismantling this product Then send this product pre paid and insured to our service center for warranty repair You will be advised of shipping instructions when you call Please include a brief description of the problem and a dated proof of purchase receipt wit
12. 2 inch board remove the board and open close the door 3 or 4 times to test the adjustment If the test continues to fail call a trained door systems technician The garage door opener will not close from a remote control if the LED in either Safety reversing sensor is off alerting you to the fact that the sensor is misaligned or obstructed If the garage door opener closes the door when the safety reversing sensor is obstructed and the sensors are no more than 6 inches 15 cm above the floor call for a trained door systems technician Battery Backup x WARNING 1 Install the battery To reduce the risk of FIRE or INJURY to 1 1 Unplug the garage door opener persons 1 2 Open the light lens on the right side panel of the garage door opener Use a Channel u eee a Phillips head screwdriver to remove the battery cover on the garage door opener attery power performing is l ANY service rima ntenanse 1 3 italia the battery into the battery compartment with the terminals Use ONLY Chamberlain part 14 41A6357 1 for replacement battery 4 Connect red and black wires from the garage door opener to the DO NOT dispose of battery in fire corresponding terminals on the battery Battery may explode Check with local 1 5 Verify the battery wires are seated in the channel and replace the battery cover codes for disposal instructions 1 6 Plug in the garage door opener 1 7 Wait for the
13. 7 wires from the terminal push in the tab with a screwdriver tip Ih 3 Attach the warning labels 3 1 Attach the entrapment warning label on the wall near the door control with tacks or Staples 3 2 Attach the manual release safety reverse test label in a visible location on the inside of the garage door Install the Protector System Introduction 4 amp WARNING Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing sensor To prevent SERIOUS INJURY or DEATH from a closing garage door e Correctly connect and align the Safety reversing sensor This required safety device MUST NOT be disabled Install the safety reversing sensor so beam is NO HIGHER than 6 15 cm above garage floor IMPORTANT INFORMATION ABOUT THE SAFETY REVERSING SENSOR The safety reversing sensors must be connected and aligned correctly before the garage door opener will move in the down direction The sending sensor with an amber LED transmits an invisible light beam to the receiving sensor with a green LED If an obstruction breaks the light beam while the door is closing the door will stop and reverse to the full open position and the garage door opener lights will flash 10 times NOTE For energy efficiency the garage door opener will enter sleep mode when the door is fully closed The sleep mode shuts the garage door opener down until activated The sleep mode is sequenced with t
14. 7 and nut H6 3 5 Rotate the pulley to be sure it spins freely 3 6 Insert the bolt H2 into the hole shown and fasten with the lock nut H4 Connector 4 Install the belt 4 1 Pull the belt around the pulley and HARDWARE toward the trolley The ribbed side H1 H must contact the pulley Threaded Shaft weer A ae LCCC Fa retaining slot on the trolley as shown 4 3 With the trolley against the 82 screwdriver dispense the remainder of the belt along the rail length toward the motor unit and around the sprocket The sprocket teeth must engage the belt 4 4 Check to make sure the belt is not twisted Connect the trolley threaded Shaft with the master link H5 e Push pins of master link bar through holes in end of belt and trolley threaded shaft e Push master link cap over pins and past pin notches e Slide clip on spring over cap and onto pin notches until both pins are securely locked in place 4 5 Insert the trolley threaded shaft through the hole in the trolley Assembly 5 Tighten the belt and install the sprocket cover 4 amp WARNING To avoid possible SERIOUS INJURY to fingers from moving garage door opener 5 1 By hand thread the spring trolley nut 5 2 Insert a flathead screwdriver tip into on the threaded shaft H8 until it is one of the nut ring slots and brace it finger tight against the trolley Do not firmly against the trolley use any tools Remove the screwdriver
15. CHAMBERLAIN Belt Drive Garage Door Opener Models HD920EV e 349544 e WD962KEV e WD962KPEV Write down the following information for future reference Model Number pO Serial Number PO Date of Purchase FOR RESIDENTIAL USE ONLY m Please read this manual and the enclosed safety materials carefully WE Fasten the manual near the garage door after installation I The door WILL NOT CLOSE unless the Protector System is connected and properly aligned m Periodic checks of the garage door opener are required to ensure safe operation m The model number label is located on the left side panel of your garage door opener Is This garage door opener is compatible with MyQ and Security 2 0 accessories m DO NOT enable the Timer To Close feature if you are installing the garage door opener on a one piece door The Timer To Close is to be used ONLY with sectional doors EverCharge c UL us STANDBY POWER SYSTEM Ww www chamberlain com The Chamberlain Group Inc 845 Larch Avenue Elmhurst Illinois 60126 1196 CONTENTS Preparation sn e cee as 2 5 Assembly osu 6 10 Installation 11 20 Install the Door Control 21 23 Install the Protector System 23 26 POWOR ict seacoast eens 21 28 Adjustments 29 31 Battery Backup 32 33 Operation 34 Features 2 eee eae e
16. IS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH OR RELATING TO THE GARAGE DOOR OR GARAGE DOOR HARD WARE INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS DOOR ROLLERS DOOR ALIGNMENT OR HINGES THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS CAUSED BY IN TERFERENCE ANY SERVICE CALL THAT DETERMINES THE PROBLEM HAS BEEN CAUSED BY ANY OF THESE ITEMS COULD RESULT IN A FEE TO YOU UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE OR INABILITY TO USE THIS PRODUCT IN NO EVENT SHALL SELLER S LIABILITY FOR BREACH OF WARRANTY BREACH OF CONTRACT NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY NO PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT Some states do not allow the exclusion or limitation of consequential incidental or special damages so the above limitation or exclusion may not apply to you This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state Accessories 7702CB Outside Quick Release 41A5281 Required for a garage with NO access door PILCEV 8808CB 8 Foot 2 4 m Rail Extension To allow an 8 foot 2 4 m door to open fully A e D gt 10 Foot 3 m Rail CLLP1 Extension To allow a 10 foot 3 m lt door to open fully 8810CB 114A4242E Extension Brackets
17. PANEL MOTION DETECTING CONTROL PANEL Push Bar Push Bar HOLD OPEN Navigation 1 Minute Button for the Buttons TTC LED Timer To Close S TTC 5 Minute LIGHT LIGHT TTC LED es button otion 10 Minute TTC LED st PUSH BAR Press the push bar to open or close the door LIGHT BUTTON Press the LIGHT button to turn the garage door opener lights on or off When the lights are turned on they will stay on until the LIGHT button is pressed again or until the garage door opener is activated Once the garage door opener is activated the lights will turn off after the specified period of time the factory setting is 4 1 2 minutes The LIGHT button will not control the lights when the door is in motion The duration of the light timing can be adjusted using the door control NAVIGATION BUTTONS SMART CONTROL PANEL ONLY Use the navigation buttons to make selections and program features SCREEN SMART CONTROL PANEL ONLY The screen will display the time and temperature until the menu button is pressed and then it will display the menu options If there is a problem with the garage door opener the screen will display the Diagnostic Code Refer to the Troubleshooting section The following features are accessible through the screen using the navigation buttons on the Smart Control Panel or by lifting the push bar on the Motion Detecting Control Panel LEARN A DEVICE Any compatible remote controls wireless keyless entry or MyQ accessories can be pr
18. PROGRAM OR CHANGE A REMOTE CONTROL KEYLESS ENTRY PIN USING THE SMART CONTROL PANEL 1 Press the navigation 2 Use the navigation buttons 3 Select REMOTE or 4a Press the button on the remote Ab Enter a 4 digit personal button below MENU to scroll to PROGRAM and KEYPAD to program from control that you wish to operate identification number PIN of to view the Features press the navigation button the program menu Press your garage door your choice on the keyless entry menu under to continue to continue keypad Then press the ENTER button CLOCK SETUP REMOTE TTC OFF MYQ DEVICE LOCK DISABLED LIGHT 1O REMOTE s KEYPAD xT L gt Jp S 3 wa N j JC CD CO vA C WA Remote Gontrol PROGRAM A REMOTE USING THE LEARN BUTTON 1 Press and release the Learn button on the garage 2 Within 30 seconds press and hold j Release the button when the door opener The Learn indicator light will glow the button on the remote control garage door opener light blinks steadily for 30 seconds It has learned the code If light L bulbs are not installed two clicks will be heard Button When replacing the light lens cover ensure the antenna wires are hanging straight down To Erase the Memory ERASE ALL REMOTE CONTROLS AND KEYLESS ENTRIES 1 Press and hold the learn button on garage door opener until the learn LED goes out approximately 6 seconds All
19. Remove the power cord from opener Install a conduit or flex cable adapter to the 7 8 hole Run wires through conduit cut to proper length and strip insulation Attach with wire nuts provided Attach the ground wire to the green ground screw The opener must be grounded Properly secure wire under plastic ties so that wire does not come in contact with moving parts 1 10B Reinstall the cover DO NOT run garage door opener at this time 2 PERMANENT WIRING CONNECTION Ground Wire Ground Tab Green Ground Screw White Wire Black Wire Wire Nuts Power 2 Ensure the Safety Reversing Sensors are aligned t waw eerie s s neal 2 1 n a the LEDs in both sensors are glowing steadily The LEDs in both sensors will glow steadily if they are aligned When the light beam is obstructed or misaligned while the door is closing the B door will reverse and the garage door m 7 E IER opener lights will flash ten times If the door Acai IF the receiving sensor is in ey is already open it will not close ms alae a a opposite side of the door The sensors can be aligned by loosening the wing nuts aligning the sensors and tightening the wing nuts NE Amber LED L invisible light beam SENDING SENSOR RECEIVING SENSOR IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING IF THE GREEN LED ON THE RECEIVING SENSOR IS NOT GLOWING Make sure there is Make sure the Make sure the sensor has
20. Sticks or is out of balance call a trained door systems technician A Check the seal on the bottom of the door Any gap between the floor and the bottom of the door must not exceed 1 4 inch 6 mm Otherwise the safety reversal system may not work properly 5 The opener should be installed above the center of the door If there is a torsion spring or center bearing plate in the way of the header bracket it may be installed within 4 feet 1 2 m to the left or right of the door center See Installing the Header Bracket section 4 amp WARNING To prevent possible SERIOUS INJURY or DEATH e ALWAYS call a trained door systems technician if garage door binds Sticks or is out of balance An unbalanced garage door may NOT reverse when required NEVER try to loosen move or adjust garage door door springs cables pulleys brackets or their hardware ALL of which are under EXTREME tension Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing and operating garage door opener to avoid entanglement CAUTION To prevent damage to garage door and opener e ALWAYS disable locks BEFORE installing and operating the opener e ONLY operate garage door opener at 120 V 60 Hz to avoid malfunction and damage M Additional items you may need for installation Survey your garage area to see if you will need any of the following items A 2 2X4 PIECES OF WOOD May be used to faste
21. ach the garage door opener to 5 6 Remove the 2x4 and manually close bracket to the support bracket with the hanging brackets with the bolts the door If the door hits the rail appropriate hardware H15 lock washers H21 and raise the header bracket not provided nuts H20 not provided Installation 6 Install the light bulbs 6 1 Pull the top sides of the light lens and CAUTION rotate the light lens down 6 2 Insert an A19 incandescent or To prevent possible OVERHEATING of the end panel or light socket compact fluorescent light bulb 100 e Use ONLY A19 incandescent or compact fluorescent light bulbs watt maximum into the light socket e DO NOT use incandescent bulbs larger than 100W 6 3 Rotate the lens up to close e DO NOT use compact fluorescent light bulbs larger than 26W 100W equivalent e DO NOT use halogen bulbs e DO NOT use short neck or specialty light bulbs NOTE The use of short neck or speciality light bulbs may overheat the end panel or light socket Fi Attach the emergency release rope and handle 7 1 Insert one end of the emergency A WARNING release rope through the handle Make sure that NOTICE is right side up Tie To prevent possible SERIOUS INJURY or DEATH from a falling garage door a knot at least 1 inch 2 5 cm from the f possible use emergency release handle to disengage trolley ONLY when garage end of the emergency release rope door is CLOSED Weak or broken springs or unbalance
22. been wired Make sure the sensor wire is Make sure the sensors are aligned power to the garage sensor wire is not correctly white wires to white terminal and not shorted broken door opener shorted broken white black wires to grey terminal wm 3 Ensure the Door Control is wired correctly If the door control has been installed and wired correctly a message will display on the Smart Control Panel screen or the command LED on the Motion Detecting Control Panel will blink 28 Adjustments 4 WARNING Without a properly installed safety reversal system persons particularly small children could be SERIOUSLY INJURED or KILLED by a closing garage door e Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system After ANY adjustments are made the safety reversal system MUST be tested Door MUST reverse on contact with 1 1 2 3 8 cm high object or 2x4 laid flat on floor CAUTION To prevent damage to vehicles be Sure fully open door provides adequate clearance To watch a short instructional video on programming your new garage door opener use your smartphone to read the QR Code below Tip If anything interferes with the door s upward travel it will stop If anything interferes with the door s downward travel it will reverse INTRODUCTION Your garage door opener is designed with electronic controls to make setup and adjustments
23. cement brace should cover the height of the top panel FIGURE 2 Vertical Reinforcement Vertical Centerline of Garage Door Vertical Centerline of Garage Door Bolt 5 16 18x2 _ ol not provided Door Bracket Lock Washer 5 16 Nut 5 16 18 Ca FIGURE 5 Bolt 5 16 18x2 not provided Inside Edge of Door or Reinforcement Board Vertical Centerline of Garage Door Vertical Centerline of Garage Door 8 Install the door bracket Option B ONE PIECE DOORS 8 1B Center the door bracket on the top of the door in line with the header bracket as shown 8 2B Mark either the left and right or the top and bottom holes Metal Doors e Drill 3 16 pilot holes and fasten the bracket with the self threading screws H16 provided Wood Doors e Drill 5 16 holes and use 5 16 x2 carriage bolts lock washers and nuts not provided or 5 16 x1 1 2 lag screws not provided depending on your installation needs NOTE The door bracket may be installed on the top edge of the door if required for your installation Refer to the dotted line optional placement drawing Metal Door Header Wall Finished Ceiling s Door E 2x4 Support Bracket ia u T Door Bracket l Optional Placement of Door Bracket Wood Door Vertical Door Centerline of Garage Door For a door with no exposed framing or for the optional installation use lag screws 5 16 x1 1 2 not provided
24. d door could result in an open 7 2 Insert the other end of the emergency door falling rapidly and or unexpectedly release rope through the hole in the e NEVER use emergency release handle unless garage doorway is clear of persons and trolley release arm Make sure the obstructions handle is 6 feet 1 83 m above the e NEVER use handle to pull door open or closed If rope knot becomes untied you floor and secure with a knot could fall Tip If it is necessary to cut the emergency release rope seal the cut end with a match or lighter to prevent unraveling Ensure that the emergency release rope and handle are above the top of all vehicles to avoid entanglement 8 Install the door bracket CAUTION Fiberglass aluminum or lightweight steel garage doors WILL REQUIRE reinforcement BEFORE installation of door bracket Contact your door manufacturer for reinforcement kit Figure 1 shows one piece of angle iron as the horizontal brace HARDWARE For the vertical brace 2 pieces of angle iron are used to create a H16 2 U shaped support The best solution is to check with your garage I I I I Self Threading Screw door manufacturer for an opener installation door reinforcement kit 1 4 14x5 8 NOTE Many door reinforcement kits provide for direct attachment of the clevis pin and door arm In this case you will not need the door bracket proceed to the next step Option A SECTIONAL DOORS 8 1A Center the door bracket on t
25. d the safety reversing sensor infrared beam is broken For added control over the light bulbs on your garage door opener see the Door Control section USING YOUR GARAGE DOOR OPENER The garage door opener can be activated through a wall mounted door control remote control wireless keyless entry or MyQ accessory When the door is closed and the garage door opener is activated the door will open If the door senses an obstruction or is interrupted while opening the door will stop When the door is in any position other than closed and the garage door opener is activated the door will close If the garage door opener senses an obstruction while closing the door will reverse If the obstruction interrupts the sensor beam the garage door opener lights will blink 10 times However you can close the door if you hold the button on the door control or keyless entry until the door is fully closed The safety reversing sensors do no effect the opening cycle The safety reversing sensor must be connected and aligned correctly before the garage door opener will move in the down direction Door Gontrol SYNCHRONIZE THE DOOR CONTROL To synchronize the door control to the garage door opener press the push bar until the garage door opener activates it may take up to 3 presses Test the door control by pressing the push bar each press of the push bar will activate the garage door opener USING THE DOOR CONTROL SMART CONTROL
26. e garage door opener is operating on battery power e A flashing orange LED with beep sounding every 30 seconds indicates the battery is low RED LED The garage door opener s 12V battery needs to be replaced e A solid red LED with beep sounding every 30 seconds indicates the 12V battery will no longer hold a charge and needs to be replaced Please call for replacement battery to allow your system to operate during a power outage The battery will take 24 hours to fully charge A fully charged battery supplies 12 Vdc to the garage door opener for one to two days of normal operation during an electrical power outage Once the battery voltage drops too low the battery will no longer operate After the electrical power has been restored the battery will recharge within 24 hours The battery will last 3 to 5 years with normal usage To obtain maximum battery life and prevent damage disconnect the battery when the garage door opener is unplugged for an extended period of time NOTE Door operation may be limited until the battery is fully charged The garage door opener lights will not turn on during battery backup mode 33 Operation IMPORTANT SAFETY INSTRUCTIONS A WARNING To reduce the risk of SEVERE INJURY or DEATH READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS 9 After ANY adjustments are made the safety reversal system MUST be tested ALWAYS keep remote controls out of reach of children NEVER permit children
27. easy The adjustments allow you to program where the door will stop in the open UP and close DOWN position The electronic controls sense the amount of force required to open and close the door The force is adjusted automatically when you program the travel and cannot be changed L gt r S l fd ONE PIECE DOORS ONLY When setting the UP travel for a one piece door ensure that the door does not slant backwards when fully open UP If the door is slanted backwards this will cause unnecessary bucking and or jerking when the door is opening or closing CORRECT INCORRECT PROGRAMMING BUTTONS The programming buttons are located on the left side panel of the garage door opener and are used to program the travel _ PROGRAMMING BUTTONS UP Button Adjustment Button DOWN Button 29 Adjustments 1 Program the Travel 44 WARNING Without a properly installed safety reversal system persons particularly small children could be SERIOUSLY INJURED or KILLED by a closing garage door e Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system e After ANY adjustments are made the safety reversal system MUST be tested Door MUST reverse on contact with 1 1 2 3 8 cm high object or 2x4 laid flat on floor 1 1 Press and hold the Adjustment 1 2 Press and hold the UP Button Button until the UP Button begins until the door
28. ee es 35 Door Control 36 38 Remote Control 39 40 To Erase the Memory 40 To Open the Door Manually 41 Maintenance 42 Troubleshooting 43 44 Repair Pans 45 46 Warranty 2 n s a 47 Accessories 48 Preparation Safety Symbol and Signal Word Review This garage door opener has been designed and tested to offer safe service provided it is installed operated maintained and tested in strict accordance with the instructions and warnings contained in this manual When you see these Safety Symbols and Signal Words on the following pages they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them The hazard may come from something mechanical or from electric shock Read the warnings carefully 4 WARNING Mechanical A WARNING Electrical When you see this Signal Word on the following pages it will alert you to the possibility of damage to your garage door and or the garage door opener if you do not comply with the cautionary statements that accompany it Read them carefully CAUTION Check the Door 1 Disable locks and remove any ropes connected to the garage door 2 Lift the door halfway up Release the door If balanced it should stay in place Supported entirely by its springs 3 Raise and lower the door to check for binding or sticking If your door binds
29. es may be cut If sending sensor LED is lit check the wire connections leading to the receiving sensor green LED Reattach wire or replace wire 22 gauge wire as needed If pre wired home check the splices See page 26 for installation Close the garage door using the remote control or the door control 1 2 1 FLASH 2 FLASHES The garage door opener Safety sensor wire shorted Inspect sensor wire for incorrect wiring or a pinched wire If the sending sensor will not close and the or reversed amber LED is not lit check the wire leading to and from that sensor Check light s will flash Staple points If sending sensor LED is lit check the wire leading to the receiving sensor green LED Reattach wire or replace wire 22 gauge wire as needed If pre wired home check the splices See page 26 for installation Close the garage door using the remote control or the door control 1 3 1 FLASH 3 FLASHES Wall mounted door control The wires for the door Inspect door control wires for a short staple in wire replace wire 22 gauge will not function control are shorted or the wire as needed After installing new door control wires if door control still does door control is faulty not operate garage door opener replace the door control 1 4 1 FLASH 4 FLASHES The garage door opener Misaligned or obstructed Realign the receiving sensor green LED by ensuring the LED is steady and not will not close the door and safety sensors flickering A flicker of the saf
30. ety sensor LED indicates a misalignment Make sure the light s flash nothing is hanging or mounted on the door interrupting the sensor s path while closing Close the garage door using the remote control or the door control 1 5 1 FLASH 5 FLASHES The garage door opener Bad logic board Replace the logic board clicks but no movement The opener runs Communication error to Disconnect all power remove cover and locate the travel module Ensure the approximately 6 8 and travel module wires for travel module are connected if wires are connected then replace the stops and or reverses travel module 3 3 3 FLASHES 3FLASHES The garage door openeris Battery LED flashing Green Replace the logic board idle and the battery LED is constantly flashing green charging circuit stops and starts to drain causing battery charging status 43 Diagnostic Chart Your garage door opener is programmed with self diagnostic capabilities The UP and DOWN arrows on the garage door opener flash the diagnostic codes DIAGNOSTIC UPARROW DOWN SYMPTOM CAUSE RESOLUTION CODE ARROW 4 1 4 FLASHES 1 FLASH Door is closing stops and Obstruction binding or lf your door is binding or sticking contact a trained door systems technician If reverses sticking door your door is okay reprogram the travel refer to page 30 4 2 4 FLASHES 2FLASHES The door stops while Obstruction binding or Manually open and close the door Check for binding or obstructions For further openi
31. everse to full open position and the opener lights will flash 10 times If the door is fully open and the safety reversing sensors are not installed or are misaligned the door will not close from a remote control However you can close the door if you hold the button on the door control or keyless entry until the door is fully closed The safety reversing sensors do no effect the opening cycle 35 ENERGY CONSERVATION For energy efficiency the garage door opener will enter sleep mode when the door is fully closed The sleep mode shuts the garage door opener down until activated The sleep mode is sequenced with the garage door opener light bulb as the light bulb turns off the sensor LEDs will turn off and whenever the garage door opener lights turn on the sensor LEDs will light The garage door opener will not go into the sleep mode until the garage door opener has completed 5 cycles upon power up LIGHTS The garage door opener light bulbs will turn on when the opener is initially plugged in power is restored after interruption or when the garage door opener is activated The lights will turn off automatically after 4 1 2 minutes An incandescent A19 light bulb 100 watt maximum or for maximum energy efficiency a 26W 100W equivalent compact fluorescent light CFL bulb may be used LIGHT FEATURE The garage door opener is equipped with an added feature the lights will turn on when someone enters through the open garage door an
32. eversing sensors with 2 conductor white and white black bell wire attached Sending Sensor 1 Receiving Sensor 1 and Safety Sensor Brackets 2 Q Safety labels and literature O O mM D vS O25 Overview Carton Inventory ASSEMBLY HARDWARE _ INSTALLATION HARDWARE H1 Threaded Shaft s 5 16 18x1 7 8 2 n 5 16 18x7 8 4 III B D00000000000 mI ae s H2 Bolt 1 4 20x1 3 4 2 H16 4 H4 x Lock Nut 1 4 20 2 q H11 Self Threading Screw 1 4 14x5 8 2 P Lag Screw 5 16 9x1 5 8 2 Q es BIDDDDUDDDDD 5 Bolt H5 Master Link 2 H12 85 Clevis Pin 5 16 x1 1 2 O J m Wing Nut 1 4 20 2 H6 H13 lt He m nubs O Clevis Pin 5 16 x1 1 4 tte O Ring Fastener 3 H8 H9 Spring Trolley Nut Hex Screw 8x3 8 3 HINL H20 H21 Clevis Pin 5 16 x1 Nut 5 16 18 8 Lock Washer 5 16 18 8 S 4 Overview Carton Inventory INCLUDED ACCESSORIES Motion Detecting Smart Control Panel Control Panel Remote Control lt NOTE Accessories will vary depending on the garage door opener mode purchased Depending on your specific model other accessories may be included with your garage door opener The instructions for these accessories will be attached to the accessory and are not included in this manual The images throughout this manual are for reference and your product may look different DOOR CONTROL HARDWARE Screw Dry
33. green Battery Status LED to start flashing before proceeding to test Battery CAUTION the battery Status LED ALWAYS wear protective gloves and eye protection when changing the battery or working around the battery compartment 2 Test the battery Unplug the garage door opener The 2 2 Open and close the door using the 2 3 Plug in the garage door opener battery status LED will either glow remote control or door control Verify the battery status LED is solid orange indicating opener is flashing green indicating the battery operating on battery power or will is charging flash indicating low battery power The garage door opener may run slower NOTE Make sure the garage door if the battery is not fully charged The opener is unplugged battery will take 24 hours to fully charge BATTERY STATUS LED Tip The Battery Status LED is most visible GREEN LED with the garage door opener light off All systems are normal A solid green LED light indicates the battery is fully charged e A flashing green LED indicates the battery is being charged Battery does not have to be fully charged to operate the garage door opener Battery Status LED CHARGE THE BATTERY ORANGE LED The garage door opener has lost power and is in battery backup mode e A solid orange LED with beep sounding approximately every 2 seconds indicates th
34. h any product returned for warranty repair Products returned to Seller for warranty repair which upon receipt by Seller are confirmed to be defective and covered by this limited warranty will be re paired or replaced at Seller s sole option at no cost to you and returned pre paid Defective parts will be repaired or replaced with new or factory rebuilt parts at Seller s sole option ALL IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE FIVE YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE EXCEPT THE IMPLIED WARRANTIES WITH RESPECT TO THE BATTERY WHICH IS LIMITED IN DURATION TO ONE YEAR MOTOR AND BELT WHICH ARE LIMITED IN DURATION TO THE LIFETIME LIMITED WAR RANTY PERIOD FOR THE MOTOR AND BELT AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you THIS LIMITED WARRANTY DOES NOT COVER NON DEFECT DAMAGE DAMAGE CAUSED BY IM PROPER INSTALLATION OPERATION OR CARE INCLUDING BUT NOT LIMITED TO ABUSE MISUSE FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT LABOR CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT REPLACEMENT OF BATTERIES IN REMOTE CONTROL TRANSMITTERS AND LIGHT BULBS OR UNITS INSTALLED FOR NON RESIDENTIAL USE TH
35. he garage door opener light bulb as the light bulb turns off the sensor LEDs will turn off and whenever the garage door opener lights turn on the sensor LEDs will light The garage door opener will not go into the sleep mode until the garage door opener has completed 5 cycles upon power up When installing the safety reversing sensors check the following e Sensors are installed inside the garage one on either side of the door e Sensors are facing each other with the lenses aligned and the receiving sensor lens does not receive direct sunlight e Sensors are no more than 6 inches 15 cm above the floor and the light beam is unobstructed 23 Baal MAA I TE AAA AAA Ay AYAY A T l t op VV lt f kuwawwa Ig A pe a SS On Invisible Light Beam Protection Area Safety Reversing Sensor 6 15 cm max above floor ZA VAY AV AV A AAA IES ai Install the Protector System E 1 Install the Safety Reversing Sensors The safety reversing sensors can be attached to the door track the wall or the floor The sensors should be no more than 6 inches 15 cm above the floor If the door track will not support the sensor bracket a wall installation is recommended Choose one of the following installations Option A DOOR TRACK INSTALLATION HARDWARE H17 2 1 1A Slide the curved arms of the 1 2A Slide the carriage bolt H17 into 1 3A Insert the bolt through the hole in Car
36. he packing material to prevent scratching H2 Bolt 1 4 20x1 3 4 Mounted in the garage door opener 2 4 2 9 HARDWARE Insert the bolt H2 into the hole on the back end of the rail as shown Tighten securely with the lock nut H4 Do not overtighten Remove the two bolts from the top of the garage door opener Place the U bracket flat side down onto the garage door opener and align the bracket hole with the bolt holes Fasten the U bracket with the previously removed bolts Prop up the end of the rail on the carton to help align it with the U bracket Slide the rail onto the U bracket until it reaches all the stops on the top and Sides of the U bracket H4 Lock Nut 1 4 20 Cover Protection Bolt Hole SLIDE RAIL TO STOPS ON TOP AND SIDES Assembly 3 Install the pulley HARDWARE H3 Bolt H4 Lock Nut 1 4 20 H7 Lock Washer 3 8 Bolt 1 4 20x1 3 4 Nut 3 8 O O 3 1 Lay the belt beside the rail as shown Grasp the end with the hooked trolley connector and pass approximately 12 30 cm of belt through the window Keep the ribbed side toward the rail and allow it to hang 3 2 Remove the tape from the pulley The center should be greased if not re grease the center of the pulley 3 3 Insert the pulley into the window of the front rail 3 4 Insert the bolt H3 into the rail and pulley Tighten securely with the lock washer H
37. he previously marked vertical centerline used for the header bracket installation Note correct UP placement as stamped inside the bracket 8 2A Position the top edge of the bracket 2 4 5 10 cm below the top edge of the door OR directly below any structural support across the top of the door 8 3A Mark drill holes and install as follows depending on your door s construction Metal or light weight doors using a vertical angle iron brace between the door panel support and the door bracket e Drill 3 16 fastening holes Secure the door bracket using the two self threading screws H16 Figure 2 e Alternately use two 5 16 bolts lock washers and nuts not provided Figure 3 Metal insulated or light weight factory reinforced doors e Drill 3 16 fastening holes Secure the door bracket using the self threading screws H16 Figure 4 Wood Doors e Use top and bottom or side to side door bracket holes Drill 5 16 holes through the door and secure bracket with 5 16 x2 carriage bolts lock washers and nuts not provided Figure 5 NOTE The 1 4 14x5 8 self threading screws are not intended for use on wood doors FIGURE 1 A horizontal and vertical reinforcement is needed for lightweight garage doors LTE fiberglass aluminum steel doors with Ku D glass panel etc not provided DDD HTT A horizontal reinforcement brace should be D long enough to be secured to two or three vertical supports A vertical reinfor
38. hod of closing the door A keyless entry should be installed in the event of an accidental lock out when using this feature AUTOMATIC LIGHT Motion Sensor Factory default is set to on This feature will automatically turn on the garage door opener lights when motion is sensed The lights will come on for the set period of time then shut off If using the garage door opener light as a work light disable the Automatic Light Feature otherwise the light will turn off automatically if you are beyond the range of the sensor The lights will turn on when someone enters through the open garage door and the safety reversing sensor infrared beam is broken MOTION DETECTING CONTROL PANEL SETUP TIMER TO CLOSE TTC NOTE DO NOT enable TTC if operating a one piece door TTC is to be used ONLY with sectional doors Activate Press and hold the ON button until one of the TTC LEDs light up Then press the ON button again to cycle through the time interval options the corresponding TTC LED will light for each time interval The garage door opener light bulbs will blink as confirmation Deactivate Press and hold the OFF button until all TTC LEDs turn off and a beep is heard from the motor unit Temporarily hold door open suspend TTC Press and release the HOLD OPEN button Press the HOLD OPEN button again to resume normal TTC operation 1 Minute TTC LED Button 5 Minute TTC LED HOLD OPEN 10 Minute Button TIC LED
39. is in the desired to flash and or a beep is heard UP position NOTE The UP and DOWN Buttons can be used to move the door up and down as needed 1 5 Once the door is in the desired 1 6 Press and release the UP Button DOWN position press and release When the door travels to the the Adjustment Button The garage programmed UP position the door opener lights will flash twice DOWN Button will begin to flash and the UP Button will begin to 1 3 Once the door is in the desired 1 4 Press and hold the DOWN Button UP position press and release the until the door is in the desired Adjustment Button The garage door DOWN position opener lights will flash twice and the DOWN Button will begin to flash NOTE The UP and DOWN Buttons can be used to move the door up and down as needed If the garage door opener lights are Press and release the DOWN flashing 5 times during the steps for Button The door will travel to the Program the Travel the programming programmed DOWN position has timed out If the garage door opener Programming is complete lights are flashing 10 times during the Steps for Program the Travel the safety reversing sensors are misaligned or obstructed refer to page 28 When the SSS sensors are aligned and unobstructed ooo cycle the door through a complete up and 2 Fy down cycle using the remote control or the UP and DOWN buttons Programming is complete If you are unable to operate the door up and down repea
40. ition of 1 2C Attach the sensor brackets to 1 3 Slide the carriage bolt H17 1 4C Insert the bolt through the hole in both sensor brackets so they will the floor using concrete anchors into the slot on each sensor the sensor bracket and attach with be the same distance from the not provided the wing nut H18 The lenses on wall and unobstructed both sensors should point toward not provided each other Make sure the lens is not obstructed by the sensor bracket i INSTALLATION WITHOUT PRE WIRING 2 Wire the Safety option Reversing Sensors 2 1A Run the wire from both sensors 2 2A Strip 7 16 inch 11 mm of 2 3A Insert the white wires into the PRE WIRED INSTALLATIONS If your to the garage door opener Attach insulation from each set of white terminal on the garage door the wire to the wall and ceiling wires Separate the wires opener Insert the white black wires with the staples Twist the white wires together into the grey terminal on the garage Twist the white black wires door opener together garage already has wires installed for the safety reversing sensors refer to the instructions on the following page HARDWARE Insulated Staple 30 To insert or remove the wires from the terminal push in the tab with a screwdriver tip a we ii oS Install the Protector System Option B 2 1B Cut the end of the safety reversing sensor wire making Sure there is enough wire to reach the pre installed wi
41. ll not activate the door e Verify the Lock feature is not activated on the door control e Reprogram the remote control f the remote control will still not activate the door check the diagnostic codes to ensure the garage door opener is working properly e Ensure both antenna wires are hanging down from the garage door opener 44 as a rope attached to the door Excessive vibration on the door rails may cause the sensors to be misaligned while the door is closing secure rails or re install the sensor brackets to the wall or floor refer to page 24 My garage door opener light s will not turn off when the door is open The garage door opener is equipped with a feature that turns the light on when the safety reversing sensors have been obstructed or when the motion sensor on the door control detects movement in the garage These features can be disabled using the door control refer to the Door Control section My neighbor s remote control opens my garage door Erase the memory from your garage door opener and reprogram the remote control s Repair Parts Rail Assembly Parts DESCRIPTION PART NUMBER Belt 41A5250 Pulley 144056 Master Link kit 4A1008 Rail 41A5665 2 Trolley Assembly 4105141 1 U Bracket 12D598 1 NOT SHOWN Wear Pads 183A163 DESCRIPTION PART NUMBER Motion Detecting 41A7327 1 Control Panel Smart Control Paner 41A7305 1 Remote Control 953ESTD Installation Parts DESCRIPTION Curved Do
42. n the header bracket to the structural supports Also used to position the garage door opener during installation and for testing the safety reversing Sensors B SUPPORT BRACKET AND FASTENING HARDWARE Must be used if you have a finished ceiling in your garage G EXTENSION BRACKETS MODEL 41A5281 OR W00D BLOCKS Depending upon garage construction extension brackets or wood blocks may be needed to Install the safety reversing sensor D FASTENING HARDWARE Alternate floor mounting of the safety reversing sensor will require hardware not provided E EMERGENCY KEY RELEASE MODEL 7702CB Required if you do not have an access door in addition to your garage door F DOOR REINFORCEMENT Required if you have a lightweight Steel aluminum fiberglass or glass panel door G RAIL EXTENSION KIT Required if your garage door is more than 7 feet 2 13 m high Overview Carton Inventory GARAGE DOOR OPENER ASSEMBLY Header bracket Pulley Door bracket Gurved door arm Straight door arm Packaged inside rail section Trolley NOTE If the inner and outer trolley are packaged seperately be sure to assemble the trolley before sliding onto rail Emergency release rope and handle Rail 1 front and 4 center sections Hanging brackets 2 Packaged inside rail section Garage door opener Sprocket cover and screws U bracket Belt Door control White and red white wire he Protector System Safety r
43. ner and disconnect power to circuit BEFORE removing cover to establish permanent wiring connection Garage door installation and wiring MUST be in compliance with ALL local electrical and building codes NEVER use an extension cord 2 wire adapter or change plug in any way to make it fit outlet Be sure the opener is grounded To avoid installation difficulties do not activate the garage door opener at this time To reduce the risk of electric shock your garage door opener has a grounding type plug with a third grounding pin This plug will only fit into a grounding type outlet If the plug doesn t fit into your outlet contact a qualified electrician to install the proper outlet THERE ARE TWO OPTIONS FOR CONNECTING POWER Option A TYPICAL WIRING 1 1A Plug in the garage door opener into a grounded outlet 1 2A DO NOT run garage door opener at this time Option B PERMANENT WIRING If permanent wiring is required by your local code refer to the following procedure To make a permanent connection through the 7 8 hole in the top of the motor unit according to local code 1 1B 1 2B 1 3B 1 4B 1 5B 1 6B 1 7B 1 8B 1 9B Be sure power is NOT connected to the opener and disconnect power to circuit Remove the garage door opener cover and set aside Remove the attached green ground terminal Cut black and white wires and strip away 1 2 1 cm of insulation 3 7 5 cm before spade terminals
44. ng for no apparent sticking door information refer to page 2 reason 4 3 4 FLASHES 3FLASHES The door reverses for no Obstruction binding or lf your door is binding or sticking contact a trained door systems technician If apparent reason or after sticking door your door is okay reprogram the travel refer to page 30 touching the floor 4 4 4 FLASHES 4FLASHES My door reverses for no Obstruction binding or Manually open and close the door Check for binding or obstructions For further apparent reason or after sticking door information refer to page 2 touching the floor 4 5 4 FLASHES 5 FLASHES The opener runs Communication error to Disconnect all power remove cover and locate the travel module Ensure the approximately 6 8 and stops travel module and or reverses wires for travel module are connected if wires are connected then replace the travel module 4 6 4 FLASHES 6FLASHES The door reverses for no Safety sensors were Review Diagnostic Codes 1 1 1 2 and 1 4 correct as necessary If problem apparent reason while temporarily obstructed or persists remove the sensors from the brackets and realign the sensors ensuring traveling down misaligned the LED s are steady and not flickering Check for a temporary obstruction such These are additional troubleshooting issues that will not show up in the diagnostic codes My garage door opener beeps every 30 seconds Refer to the Battery Status LED section on page 33 My remote control wi
45. ogrammed to the garage door opener by accessing the menu and using the navigation buttons on the Smart Control Panel or by pressing the Learn button on the Motion Detecting Control Panel LOCK The LOCK feature is designed to prevent activation of the garage door opener from remote controls while still allowing activation from the door control and keyless entry This feature is useful for added peace of mind when the home is empty i e vacation TIMER TO CLOSE TTC DO NOT enable TTC if operating a one piece door TTC is to be used ONLY with sectional doors Factory default is set to off TTC can be set to automatically close your garage door from the fully open position after a specified period of time 1 5 10 minute intervals The Smart Control Panel also has a custom setting up to 99 minutes The garage door opener will beep and the lights will flash before closing the door The screen on the door control will display the status of the TTC such as time to close paused or an error If the door encounters an obstruction while closing the garage door opener will make a second attempt to close the door If the obstruction has not been cleared after the second attempt the garage door opener will reverse open stop and WILL NOT close until the obstruction has been cleared TTC WILL NOT work if the garage door opener is operating by battery power or if the safety reversing sensors are misaligned This feature is NOT intended to be the primary met
46. oor control push buttons or remote control transmitters Activate door ONLY when it can be seen clearly is properly adjusted and there are no obstructions to door travel ALWAYS keep garage door in sight until completely closed NEVER permit anyone to cross path of closing garage door INTRODUCTION Compatible with MyQ and Security 2 0 accessories NOTE Older Chamberlain accessories and third party products are not compatible Your garage door opener is compatible with up to 2 Security 2 0 door controls Install the door control within sight of the door at a minimum height of 5 feet 1 5 m where small children cannot reach and away from the moving parts of the door NOTE Your product may look different than the illustrations NOTE For gang box installations it is not necessary to drill holes or install the drywall anchors Use the existing holes in the gang box 1 2 Connect one wire to each of the two screws on the back of the door control The wires can be connected to either screw fe PRE WIRED INSTALLATIONS Choose any mm 1 1 Strip 7 16 inch 11 mm of insulation from one end of the wire and separate the wires wires are used so that the correct wires are connected to the garage door opener ina later step two wires to connect but make note of which 1 3 Mark the location of the bottom mounting hole and drill a 5 32 inch 4 mm hole HARDWARE Screw 6ABx1 1 2 2 5 C S
47. or Arm Door Bracket with Clevis Pin and Fastener Emergency Release Rope and Handle Hanging Brackets Header Bracket with Clevis Pin and Fastener Remote Control Visor Clip Safety Sensor Bracket Safety Sensor Kit Receiving and sending sensors with 3 feet 9 m wire Straight Door Arm White and Red White Wire 3V2030 Lithium Battery Battery 12V PART NUMBER 178B35 41A5047 1 41A2828 12B776 41A5047 2 29B137 41A5266 1 41A5034 178B34 4105141 1 10A20 41A6357 1 9 9 9 0608 ess DESCRIPTION Sprocket Cover with Screws End Panel with all labels and light socket Light Lens Model WD962KEV KPEV Model HD920EV Model 349544 Light Socket Transformer Cover Model WD962KEV KPEV Model HD920EV Model 349544 Motor and Travel Module End Panel with all labels light socket and battery door Receiver Logic Board Line Cord Filter Board with Screws NOT SHOWN Wire Harness kit Travel Module Battery 12V Garage Door Opener Parts PART NUMBER 410589 2 41D7638 41D7570 41D7572 41D7571 410279 41A7635 41A7260 6 41A7620 3 41A7620 41D1739 1 41D7639 45DCT 41B135 41B7611 41B7418 41A7114 7 41A6357 1 46 Contact Information For installation and service information call 1 800 528 9131 Before calling please have the model number of the garage door opener If you are calling about a Troubleshooting issue it is recommended that you have access to
48. our garage use the Unfinished Ceiling Header Wall maximum height possible or refer to page 13 for ceiling installation N AAA ANN NANA ANNNNA N ANNNNN N N on O Highest Point of Travel Sectional door with curved track Highest Point of Travel One piece door with horizontal track 12 Highest Point of J Travel Hardware One piece door without track jamb hardware OPTIONAL CEILING MOUNT FOR HEADER BRACKET Vertical Centerline of Garage Door Structural Supports NN NA NNN N AA NANA NAN ANNANNN n Point of Travel One piece door without track pivot hardware 2 Install the header bracket You can attach the header bracket either to the wall above the garage door or to the Option A WALLINSTALLATION ceiling Follow the instructions which will work best for your particular requirements 2 1AR Center the bracket on the vertical Header Wall a of Do not install the header bracket over centerline with the bottom edge of Wall Mount Garage Door drywall If installing into masonry use the bracket on the horizontal line 2X4 Structural concrete anchors not provided as shown with the arrow pointing Support toward the ceiling 2 2A Mark the vertical set of bracket holes Drill 3 16 pilot holes and fasten HARDWARE the bracket securely to a structural b support with the hardware provided H11 Highest Point of Gi Garage Door H11
49. r Find trolley by pulling the emergency the outer trolley using the clevis the door bracket using the clevis two pairs of holes that line up and release handle pin H14 Attach with the ring pin H13 Attach with the ring join sections Select holes as far fastener H19 fastener H19 apart as possible to increase door arm rigidity and attach using the bolts H15 nuts H20 and lock washers H21 OOOOOOOOOOO OOOOOOOOOOO Tip If the holes in the curved door arm and the straight door arm do not align reverse the Straight door arm select two holes as far apart as possible and attach using bolts H15 nuts H20 and lock washers H21 9 5B Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal The trolley will re engage automatically when the garage door opener is activated If the straight door arm is hanging down too far you may cut 6 inches 15 cm from the solid end Install the Door Gontrol 1 Install the door control To prevent possible SERIOUS INJURY or DEATH from electrocution e Be sure power is NOT connected BEFORE installing door control e Connect ONLY to 24 VOLT low voltage wires To prevent possible SERIOUS INJURY or DEATH from a closing garage door Install door control within sight of garage door out of reach of children at a minimum height of 5 feet 1 5 m and away from ALL moving parts of door NEVER permit children to operate or play with d
50. r OFF Motion Sensor Switch Motion Sensor Door Control SMART CONTROL PANEL SETUP MENU NAVIGATION The features on the door control can be programmed through a series of menus on the screen and the navigation buttons Refer to the descriptions below SCREEN The main screen displays the time temperature and current battery charge if applicable ae Navigation Buttons FEATURES Press the navigation button below MENU to view the Features menu CLOCK SETUP TTC OFF LOCK DISABLED PROGRAM EXIT gt i ws a CLOCK SETUP Set the time choose 12 or 24 hour clock and show hide clock TTC SETTINGS for sectional doors ONLY Set the Timer to Close feature off on and set the time interval before door closes NOTE DO NOT enable TTC if operating a one piece door TTC is to be used ONLY with sectional doors LOCK Enable disable lock PROGRAM Add remote controls MyQ devices an extra remote button to control your garage door opener lights or a keyless entry SETTINGS Press the navigation button below the down arrow till you see TEMPERATURE to view the Settings menu EMPERATURE LANGUAGE ENGLISH LIGHT SETTINGS CONTRAST ADJUST 50 EXIT gt i as Lp C JC CIO TEMPERATURE Display the temperature in Fahrenheit or Celsius and show hide the temperature LANGUAGE Select a language English French or Spanish
51. res from the wall PRE WIRED INSTALLATION 2 2B Separate the safety reversing sensor wires and strip 7 16 inch 11 mm of insulation from each end Choose two of the pre installed wires and Strip 7 16 inch 11 mm of insulation from each end Make sure that you choose the same color pre installed wires for each sensor Safety reversing sensor wires Pre installed 2 4B At the garage door opener strip 7 16 inch 11 mm of insulation from each end of the wires previously chosen for the safety reversing sensors Twist the like colored wires together 2 3B Connect the pre installed wires to the sensor wires with wire nuts making sure the colors correspond for each sensor For example the white wire would connect to the yellow wire and the white black wire would connect to the purple wire Not Provided gt Dobyo p gt D gt 22l Pre installed White Black Purple for example Safety sensor wires 2 5B Insert the wires connected to the white safety sensor wires to the white terminal on the garage door opener Insert the wires that are connected to the white black Safety sensor wires to the grey terminal on the garage door opener Yellow for example Purple for example To insert or remove the wires from the terminal push in the tab with a screwdriver tip Power 1 Connect power A WARNING To prevent possible SERIOUS INJURY or DEATH from electrocution or fire Besure power is NOT connected to the ope
52. riage Bolt Es sensor bracket around the edge the slot on each sensor the sensor bracket and attach with 1 4 20x1 2 Em of the door track Snap into place the wing nut H18 The lenses on so that the sensor bracket is flush both sensors should point toward against the track each other Make sure the lens H18 2 aS no more is not obstructed by the sensor I than 6 inches bracket i 15 cm Option B WALL INSTALLATION If additional clearance is needed an extension bracket not provided or wood blocks can be used Make sure that each bracket will have the same amount of clearance so they will align correctly 1 1B Position the sensor bracket against 1 2B Drill 3 16 inch pilot holes for 1 3B Slide the carriage bolt H17 into 1 4B Insert the bolt through the hole in the wall with the curved arms each sensor bracket and attach the slot on each sensor the sensor bracket and attach with facing the door Make sure there is the sensor brackets to the wall the wing nut H18 The lenses on enough clearance for the beam to using lag screws not provided both sensors should point toward be unobstructed Mark holes each other Make sure the lens is not obstructed by the sensor not provided f bracket no more than 6 inches 15 cm 1 Install the Safety Reversing Sensors Option C FLOOR INSTALLATION Use an extension bracket not provided or wood block to raise the sensor bracket if needed 1 1 Carefully measure the pos
53. rope knot becomes untied DO NOT enable the Timer to Close functionality if operating either one piece or you could fall swinging garage doors To be enabled ONLY when operating a sectional door SAVE THESE INSTRUCTIONS 34 Features Your garage door opener is equipped with features to provide you with greater control over your garage door operation TIMER TO CLOSE The Timer to Close feature automatically closes the door after a specified time period that can be adjusted using the door control Prior to the door closing there will be an audible and visual alert MYQ MyQ technology uses a 900MHZz signal to provide two way communication between the garage door opener and MyQ accessories Your garage door opener is compatible with up to 8 MyQ accessories SECURITY 2 0 REMOTE CONTROLS AND DOOR CONTROLS Your garage door opener is compatible with up to 2 Security 2 0 door controls Your garage door opener has already been programmed at the factory to operate with your remote control which changes with each use randomly accessing over 100 billion new codes The garage door opener is compatible with up to 8 remote controls and 1 keyless entry THE PROTECTOR SYSTEM SAFETY REVERSING SENSORS When properly connected and aligned the safety reversing sensors will detect an obstruction in the path of the infrared beam If an obstruction breaks the infrared beam while the door is closing the door will stop and r
54. rse test label in plain view on inside of garage door installing opener to avoid entanglement Upon completion of installation test safety reversal system Door MUST reverse on contact with a 1 1 2 3 8 cm high object or a 2x4 laid flat on the floor To avoid SERIOUS PERSONAL INJURY or DEATH from electrocution disconnect ALL electric and battery power BEFORE performing ANY service or maintenance DO NOT enable the Timer to Close functionality if operating either one piece or Swinging garage doors To be enabled ONLY when operating a sectional door e away from ALL moving parts of the door Install garage door opener 7 feet 2 13 m or more above floor Mount the emergency release within reach but at least 6 feet 1 83 m above the floor and avoiding contact with vehicles to avoid accidental release NEVER connect garage door opener to power source until instructed to do so NEVER wear watches rings or loose clothing while installing or servicing opener They could be caught in garage door or opener mechanisms Installation 1 Determine the header bracket location 4 amp WARNING To prevent possible SERIOUS INJURY or DEATH e Header bracket MUST be rigidly fastened to structural support on header wall or ceiling otherwise garage door might NOT reverse when required DO NOT install header bracket over drywall Concrete anchors MUST be used if mounting header bracket or 2x4 into masonry NEVER t
55. ry to loosen move or adjust garage door springs cables pulleys brackets or their hardware ALL of which are under EXTREME tension ALWAYS call a trained door systems technician if garage door binds Sticks or is out of balance An unbalanced garage door might NOT reverse when required Installation procedures vary according to garage door types Follow the instructions which apply to your door 1 1 Close the door and mark the inside vertical centerline of the garage door 1 2 Extend the line onto the header wall above the door You can fasten the header bracket within 4 feet 1 22 m of the left or right of the door center only if a torsion spring or center bearing plate is in the way or you can attach it to the ceiling when clearance is minimal It may be mounted on the wall upside down if necessary to gain approximately 1 2 1 cm If you need to install the header bracket on a 2x4 on wall or ceiling use lag screws not provided to securely fasten the 2x4 to structural supports 1 3 Open your door to the highest point of travel as shown Draw an intersecting horizontal line on the header wall above the high point e 2 5 cm above the high point for sectional door and one piece door with track 8 20 cm above the high point for one piece door without track This height will provide travel clearance for the top edge of the door NOTE f the total number of inches exceeds the height available in y
56. t the steps for Programming the Travel 2 Test the Safety Reversal System 4 amp WARNING Without a properly installed safety reversal system persons particularly small children could be SERIOUSLY INJURED or KILLED by a closing garage door e Safety reversal system MUST be tested every month e After ANY adjustments are made the safety reversal system MUST be tested Door MUST reverse on contact with 1 1 2 high 3 8 cm object or 2x4 laid flat on the floor 3 Test the Protector System 4 WARNING Without a properly installed safety reversing sensor persons particularly small children could be SERIOUSLY INJURED or KILLED by a closing garage door 2 1 li With the door fully open place a 1 1 2 inch 3 8 cm board ora 2x4 laid flat on the floor centered under the garage door 3 1 Open the door Place the garage door opener carton in the path of the door me ji T lilii al Press the remote control push button to close the door The door MUST reverse when it makes contact with the board 3 2 Press the remote control push button to close the door The door will not move more than an inch 2 5 cm and the garage door opener lights will flash 10 times If the door stops and does not reverse on the obstruction the travel needs to be adjusted refer to Adjustment Step 1 Repeat the test When the door reverses upon contact with the 1 1
57. ule The Remote Control Battery EVERY MONTH e Manually operate door If it is unbalanced or binding call a trained door systems WARNING technician Check to be sure door opens and closes fully Adjust if necessary refer to Adjustment To prevent possible SERIOUS INJURY or DEATH section e NEVER allow small children near batteries Repeat the safety reverse test Make any necessary adjustments refer to Adjustment If battery is swallowed immediately notify doctor section To reduce risk of fire explosion or chemical burn EVERY YEAR e Replace ONLY with 3V2032 coin batteries e Oil door rollers bearings and hinges The garage door opener does not require additional T T 5 T 5 15 OACI lubrication Do not grease the door tracks The 3V2032 lithium battery should produce Pry open the case first in the middle EVERY TWO TO THREE YEARS l power for up to 5 years If the battery is low 1 then at each side 2 and 3 with the e Test the battery and consider replacing the battery to ensure the garage door opener will the remote control s LED will not flash when visor clip operate during an electrical power outage the button is pressed To replace battery pry open the case as shown Insert battery positive side up Replace the batteries with only 3V2032 coin 2 cell batteries Dispose of old batteries properly G NOTICE To comply with FCC and or Industry Canada IC rules adjustment or modifications of this transcei
58. ver are prohibited THERE ARE NO USER SERVICEABLE PARTS This device complies with Part 15 of the FCC rules and IC RSS 210 Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation AVIS Les r gles de la FCC et ou d Industrie Canada IC interdisent tout ajustement ou toute modification de ce r cepteur IL EXISTE AUCUNE PIECE SUSCEPTIBLE D ETRE ENTRETENUE PAR L UTILISATEUR Cet appareil est conforme aux dispositions de la partie 15 du r glement de la FCC et de la norme IC RSS 210 Son utilisation est assujettie aux deux conditions suivantes 1 ce dispositif ne peut causer des interf rences nuisibles et 2 ce dispositif doit accepter toute interf rence re ue y compris une interf rence pouvant causer un fonctionnement non souhait Troubleshooting Diagnostic Chart Your garage door opener is programmed with self diagnostic capabilities The UP and DOWN arrows on the garage door opener flash the diagnostic codes DIAGNOSTIC UPARROW DOWN SYMPTOM CAUSE RESOLUTION CODE ARROW 1 1 1 FLASH 1 FLASH The garage door opener Safety sensors are not Inspect sensor wires for a disconnected or cut wire s If the sending sensor will not close and the installed connected or with the amber LED is NOT lit check the wire and connections for that sensor light s will flash wir
59. wall Anchors 2 6ABx1 1 2 2 Wi 5 DRT TDD S Screw Insulated Staples 30 6 32x1 2 a TTT Screw 6ABx1 1 4 2 PDS Tools Needed L Assembly 1 Assemble the rail and trolley 1 1 Carefully remove the straight door arm CAUTION and hanging brackets packaged inside the front rail Trolley Align the rails on a flat surface as Shown The front rail has a cut out window near the end Make sure that the larger hole on the front rail is facing up 1 3 Slide the tapered end of each rail section into the larger end of the rail section in front of it The tabs along the side will lock in place All holes in the rail sections should face up 1 4 Insert a screwdriver into the hole Shown this will temporarily keep the trolley from sliding off the end of the rail 1 5 Check to make sure that the 4 plastic wear pads are inside the inner trolley If they are missing check all the packing material and snap them back into place 1 6 Slide the trolley along the rail toward the screwdriver To prevent INJURY from pinching keep 1 2 hands and fingers away from the joints while assembling the rail Wear Pads 2 Fasten the rail to the garage door opener CAUTION To avoid SERIOUS damage to garage 2 1 door opener use ONLY those bolts 2 2 fasteners mounted in the top of the opener 2 3 Tip ONLY use the bolt removed from the garage door opener Place the garage door opener on t

Chamberlain WD962KEV Installation Guide

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