Sprint Nextel Microcassette Recorder 699342 User's Manual
Contents
1. eeeeeeeeeeeeeeeerereeeeekeeeeeeeeeeekekekkkeke 4 Personalizing Your Mailbox eee 5 Setting a Mailbox Security Code ccssssssssssesssesssssssssesssssessssssssscessscsssecsssesssecssseesssecesseesses 5 Recording a Mailbox G reeting sceccssssssssssssesssssccssessssscssscssssccssscsssecsssecsssecsssccessecessccesecsasees 5 Recording a Mailbox N ame iieri ded 5 Using Message N tifi ablo l1 5441 lt o i34 45 4141410513055514 es 9 Mek Are Ms Man s 6 Playing Your Messages MhK A bjk kh lld dedecore kK KAY YA 7 How You Know Y ou Have MESSage ssssssssssssssssssssssssssscssssesscesscssscssecenecenscesscasecsuesseeenees 7 Listening to Y our Messages i sai sa cilik i aaki kaya n r a k kak s ka h ka K RA H ka y Ra k KA k ed 7 Using the Listening Options sessirnir 7 Record Reply s aces dte PR I EE RN S RR EE e NNN rire 7 Have Message Forwarded csssssssssssssesssssesssssssssssssessssessssesesssssssscsssscesscsesecsssecessecs 7 Hear Message Time and D ate seen ttennttennttennts 8 Save the Messages e RN IESU RUNG 8 Erase the Message ete ERREUR UAR RR n 8 Reverse Listening Ordel c csesssssssssssssesssssecssscsssecsssecssssssssssssssssssssessscsssccesecsaseesasees 8 Listen to Next Messager A ibat eei Rc eene de ibat teinte 8 Backup 5 Seconds ii nei ERR e e ER e e sleeve 8 Backup to the Beginming ccss2. Recording a Mailbox Greeting You can record a greeting for your mailbox for callers to hear before they leave you a message A typical mailbox greeting is H dlo I m away from my desk right now Please leave a message at the tone and I will get back to you as soon as I can A mailbox greeting also lets you use the Automated Attendant Do Not Disturb feature This prevents Auto Attendant calls from ringing your phone When it s turned on Sprints Digital Voice immediately sends your Auto Attendant callers to your mailbox and plays your greeting If A uto A ttendant D o N ot D isturb is off Automated Attendant calls will try to ring your phone If your extension is in Do Not Disturb or you do not answer or you are busy on a call Sprint D igital Voice plays your greeting N ote If your mailbox is programmed with a Next Call Routing mailbox a caller can dial zero while in your mailbox to call a pre selected extension i e the operator It is important that you include these dialing options in your mailbox greeting O therwise callers will not know about them By default callers who dial zero will go to the lowest extension in your phone system See your System A dministrator if you want the zero key to go to a different extension To record a mailbox Greeting and turn Auto Attendant Do Not Disturb on or off Log onto your mailbox see page 4 Press G 4 Follow the voice prompts T o hear recording options while recording pres
3. message followed by a beep Press to return to the Automated Attendant s main greeting immediately OR Leave a message after the tone then press to return to the Automated Attendant s main greeting To exit the Automated Attendant Hang up 2 Introducing Sprint Digital Voice Issue 1 5 Introducing Sprint Digital Voice About Voice Messaging Sprints D igital Voice lets Automated Attendant callers leave recorded messages for you when they can t get through to your extension This is very handy when you are out of the office Plus it lets you access the voice mail to leave messages for co workers Sprint D igital V oice stores the messages in individual subscriber mailboxes To listen to your messages or use other voice mail features you log onto your mailbox see page 4 About the Voice Prompts The voice prompts are step by step recorded instructions that tell you what codes to press on a touchtone phone to access the voice mail features In this guide voice prompts will look like this To listen to your messages press L To record and send a message press R S You ll notice that the codes are easy to remember because they match some letter s in the feature name Y ou do not have to listen to the entire voice prompt before dialing a code If you forget what to press or you press a code and hear That is an invalid entry you should wait a few seconds before proceeding Sprint D igital Voice will repeat you
4. play first If you listen to a message all the way through Sprint D igital Voice will automatically save the message unless you press E to erase it To play and listen to your messages Logonto your mailbox see page 4 2 Press L 5 to listen to the first message When it finishes playing you hear T he message will be saved when you exit your mailbox T o erase the message press E 3 Press L 5 to listen to the next message If it is the last message Sprint Digital Voice says G oing to the first message then plays it N ote When you press L to listen to messages your new messages will play before any previously saved Using the Listening Options You can use the options that follow while listening to a message in your mailbox Y ou can activate an option while listening to a message or right after it finishes playing Issue 1 5 Playing Your M essag es 11 Playing Your M essages RECORD A REPLY To record a REply to a message Sprints D igital Voice sends your reply to the mailbox that sent the message Press R E 7 3 Follow the voice prompts If you hear invalid entry this means that the mailbox that sent the message is not known for example when the message was left by an outside caller Y ou will hear other prompts to redirect your reply HAVE MESSAGE FORWARDED To have the Message Forwarded to another mailbox Press M F 6 3 Follow the voice prompts You can first record a comme
5. Sending a Regular Message Sprint D igital Voice lets you record a message and send it to a person s mailbox e After you call the Automated Attendant and enter the extension number and receive no answer or a busy signal e After you call the Automated Attendant enter plus the extension number Quick Message e After you log onto your mailbox and enter R S You can manually send the message to one or more mailboxes up to 10 Or you can have Sprint Digital Voice distribute the message to all mailboxes in the system If you pause too long while recording or if you exceed the recording limit five minutes Sprint Digital Voice says Recording has been paused due to silence or you have ex ceeded the reording limit Sprint Digital Voice then lets you know your options To record a message after you call an extension through the Auto Attendant and receive no answer or a busy signal Follow the voice prompts speak after the beep To hear the recording options press to pause the recording then press zero When done hang up or press to return to the Automated Attendant s main greeting To record a message without listening to the mailbox greeting Dial Sprint D igital Voice extension Press when mailbox greeting begins to play Start speaking after the beep To record a quick message through the Automated Attendant Dial Sprint D igital Voice extension or outside phone number Dial during main greeting then de
6. Sprint Digital Voice User Guide Sprint Item Number 699342 Sprint and the diamond logo are registered trademarks of Sprint Communications Company L P used under license Copyright O 2000 CTL Inc Used with permission All rights reserved Sprint Products Group has made every effort to ensure the technical accuracy of this guide Features and technical data are subject to change without notice Version 1 5 2000 Table of Contents Table of Contents Introducing Sprint e Digital Voice eeeeeess 1 About Y our Voice Mail System eereeeeeeeeeeeeeeeeereeeeeeekerereeeeeeeeekekekereeeekeke 1 Using the Automated A ttlendant eeeeeeeeeeeeeeeeererereeekeeeeeeeeeeeekekkkekeke 1 About Voice Messaging inisin E E a 2 About the Voice PTOmpls n cnt ii 2 Numbers to Remember ssesssssscsssesscssssscssssssesssccssssscssssscesssscsesssscesssccesssscsssssscesssscessescesseecs 2 About the System AGMinistrator ccccscsssesssssssssessssecsssecsssccsssccsssssssscsssessssecsssessssesesseesseeses 2 Getting Into and Out of Your Mailbok 3 Logging Onto Y our Mallbox 3 ere RERO RU 3 Listening to the Main Menu of Features eeeeeeeeeeteenttennttennttennttnnnts 3 Exiling Y our Mail DOK EAEEREN e E E 3 G etting Recorded Help eet rie irt tim e tepore verte evene EE 4 Getting the Current Time and D ate
7. ber For this special entry Enter these codes Flash F Wait for dial tone W Non monitored pause Sprint D igital p Voice pauses two seconds dials next digit star key E pound key Personalizing Your Mailbox 9 Personalizing Your Mailbox 10 Personalizing Your Mailbox Issue 1 5 Playing Your M essages Playing Your Messages How You Know You Have Messages Sprints Digital Voice can let you know when you have new messages To receive visual notification your phone must be equipped with a message lamp If you have a standard single line phone without a message lamp the phone system may give you a short burst of stutter dial tone when you lift the handset If you receive new messages while you are using your mailbox the voice mail says Y ou have received new messages Sprint D igital Voice plays this voice prompt if you dial 9 to exit your mailbox or if you return to the Main Menu of features before exiting This way you can listen to the new message before exiting If you do not listen to the new message before exiting the voice mail will light your Message Lamp or enable stutter dial tone after you exit N ote By default your Message Lamp will light or stutter dial tone will play when you have a new message To disable it see your System Administrator Listening to Your Messages You can listen to your messages after you log onto your mailbox The last message you received will
8. cord and Send a Future D elivery 21 Message Security Code 10 Hear Time and D ate 16 Exit Mailbox see below Exiting a Mailbox After you log onto your mailbox to listen to your messages and or use other user features you exit the mailbox as described below To eXit a mailbox Press X X 9 9 or hang up To eXit a mailbox then return to it Press X 9 Issue 1 5 Getting Into and Out of Your Mailbox 9 5 Getting Into and Out of Your M ailbox Getting Recorded Help When you log onto your mailbox you can press zero at any time to get a recorded help message Getting the Current Time and Date After you log onto your voice mailbox you can get the time and date To get the Tlme and date Log onto your mailbox see page 4 Press T I 8 4 6 Getting Into and Out of Your M ailbox Issue 1 5 Personalizing Your M ailbox Personalizing Your Mailbox Setting a Mailbox Security Code A mailbox Security Code prevents unauthorized access to your mailbox If you set a Security Code for your mailbox you will be prompted to enter it every time you log onto your mailbox A Security Code can be from one 1 to six 6 digits long and can be changed at anytime If you forget the Security Code the System Administrator can delete your current one so you can enter a new one To set a Security Code for your Mailbox Log onto your mailbox see page 4 Press CS 27 to set Security Code Follow the voice prompts
9. ess 2 For Customer Service press 3 To reach a person by entering their name press 4 If you are calling from a rotary dial phone please wait on the line for assistance Callers then enter digits on their touch tone phone to direct their own call to the desired destination If the caller is using a rotary dial phone the voice mail will automatically transfer the caller to a pre programmed extension D efault is lowest extension number in your phone system Note The main greeting is recorded during system installation It can be re recorded by your System Administrator To call the Automated Attendant from outside the company Call the main telephone number Wait for the recorded main greeting Follow the dialing instructions To return to the Automated Attendant after transferring from the Automated Attendant to an extension that is either busy or does not answer If you hear To leave a message press 1 For other options press 2 do the following Press 2 to return to the Automated Attendant s main greeting immediately OR Press 1 leave a message then press to return to the Automated Attendant s main greeting Issue 1 5 Introducing Sprint Digital Voice 9 1 Introducing Sprint Digital Voice If you hear the extension user s personal greeting or the voice prompt Start recording at the tone When you are done press the pound key or hang up followed by a beep orthe voice prompt At the tone you can leave a
10. in Menu see page 4 To log onto your mailbox There are several different ways to log onto your mailbox depending on your phone system The preferred method is as follows 1 From any extension G et intercom dial tone Dial voice mail extension From outside D ial voice mail telephone number If you hear the main greeting dial and go to step 3 Otherwise go to step 4 2 If requested dial your mailbox number 3 If requested dial your mailbox Security Code To assign a Security Code to your mailbox see page 7 Note If you are at someone else s extension and want to log onto your mailbox you can do it if your co worker s extension has a Security Code Follow these steps 4 Getintercom dial tone Dial voice mail extension 5 Wait for the voice prompt Please enter your security code 6 Dial Sprint Digital Voice then plays the voice prompt Please enter your mailbox number 7 Dialyourown mailbox number to log onto your own mailbox Listening to the Main Menu of Features Sprint Digital Voice Main Menu is shown below To gain access to the Main Menu you must log onto your mailbox For your convenience the chart below shows you where to go in this guide for more information on the Main Menu of user features Listen to Messages 14 Record and Send a Message 20 4 Getting Into and Out of Your M ailbox Issue 1 5 Getting Into and Out of Your M ailbox Record Mailbox G reeting 10 Record Mailbox Name 11 Re
11. nt to explain why you are forwarding the message If you re forward a message that has been forwarded to you Sprint D igital Voice erases the previous forwarder s comment if any and replaces it with yours You can forward the message to a maximum of 10 extension mailboxes Y ou can enter mailbox numbers or names if your system has been programmed with mailbox names Or you can enter the Distribution mailbox number 805 If you do Sprint D igital Voice sends your message to all extension mailboxes in the system HEAR MESSAGE TIME AND DATE To hear the Time and date of the message Press T I 8 4 If you press T I while listening to a message Sprint D igital Voice plays the time date then continues playing the message SAVE THE MESSAGE To SAve the message Press S A 7 2 You hear T he message has been saved Pressing S A in the middle of a message saves it and then Sprint Digital Voice goes on to play the next message ERASE THE MESSAGE To Erase the message Press E 3 12 Playing Your M essages Issue 1 5 Playing Your M essages You hear T he message will be erased when you exit your mailbox Pressing E in the middle of a message marks the message to be erased upon exiting your mailbox Sprint D igital Voice will automatically play your next message REVERSE LISTENING ORDER To Reverse the order in which you Listen to the messages Press R L 7 5 The messages return to the original order
12. r choices or play the voice prompt For a help message press zero By pressing zero a recorded help message plays Numbers to Remember Your System Administrator can give you these numbers Sprint Digital Voice s outside telephone number Your mailbox number and security code About the System Administrator The System Administrator is the person in your company that has been designated as the person to maintain the system and perform any needed changes in Sprint Digital Voice programming This User s G uide refers to the System A dministrator when appropriate The System A dministrator uses Sprint Digital Voice Programming G uide to program the voice mail Features Issue 1 5 Introducing Sprint Digital Voice 3 Getting Into and Out of Your M ailbox Getting Into and Out of Your Mailbox Logging Onto Your Mailbox Logging onto your mailbox gives you access to Sprints Digital Voice Main Menu of user features and your messages When you call the voice mail e Tells you how many messages you have e Plays a mini Main Menu of features then the voice prompt for a hdp message press 0 Pressing zero takes you to the Main Menu of Features If your mailbox is almost full or full Sprint Digital Voice prompts you to erase some messages When Sprint D igital Voice prompt plays you can press the code s for the feature you want Y ou do not have to wait for the voice prompt Ready before entering the code For the full Ma
13. s zero Issue 1 5 Personalizing Your Mailbox 7 Personalizing Your Mailbox Recording a Mailbox Name You can record a name for your mailbox The name plays in the voice prompts that would otherwise play your mailbox number or its corresponding extension number For example if mailbox 23 has the name Joe Smith recorded Sprint Digital Voice plays Joe Smith does not answer instead of Extension 23 does not answer You can record a name that is up to 10 seconds long To Record a Name for a mailbox Log onto your mailbox see page 4 Press R N 7 6 Follow the voice prompts To hear the recording options while recording press zero 8 Personalizing Your Mailbox Issue 1 5 Personalizing Your Mailbox Using Message Notification With Message Notification you can have the voice mail call you when you receive messages Y ou can specify the type of number you wish Sprints D igital Voice to call outside extension or digital pager O nce you enable Message Notification Sprint D igital V oice will call you as soon as you receive your first message If you accept the call at a telephone or if the paging service gets through to you and you log onto your mailbox Sprint D igital Voice will not notify you again until you receive new messages O nce you log off of your mailbox Sprint D igital Voice waits five minutes before notifying you of any new messages After 5 minutes elapse you will be notified immediately of an
14. sage before Sprint D igital V oice sends it Issue 1 5 Recording a Messages 17 Recording a Message To record a Future Delivery message Log onto your mailbox see page 4 Press F D 33 Follow the voice prompts You can send the message to a maximum of 10 extension mailboxes by entering the desired mailbox numbers or mailbox names if names have been programmed in your voice mail system Or you can enter the distribution mailbox number which is 805 If you enter 805 the voice mail will automatically send the message to all extension mailboxes in the system Using the Recording Options You can use the following options while recording To have the voice mail play the options while you are recording just press the star key Sprints Digital Voice pauses the recording and lists the options Y ou can select an option during or after the listing Sprint D igital Voice also lets Automated Attendant callers hear the recording options while they are recording They simply press the star key to pause a recording then hear the recording options ERASE RECORDING To Erase the recording Press E 3 You hear T he message recording has been erased Then you will hear a menu of options or the voice prompt To leave a message press 1 For other options press 2 END RECORDING To end recording and send the message Press 18 Recording a M essages Issue 1 5
15. sired extension Start speaking after the beep To hear the recording options press to stop the recording then press zero Hang up or press to return to the main greeting To Record a message and Send it to another mailbox after you log onto your Mailbox Press R S 7 7 To hear the recording options while recording press zero Follow the voice prompts You can send the message to a maximum of 10 extension mailboxes by entering the desired mailbox numbers or mailbox names if names have been programmed in your voice mail system Or you can enter the Distribution 16 Recording a M essages Issue 1 5 Recording a M essage mailbox Number which is 805 If you enter 805 Sprints Digital Voice will automatically send the message to all extension mailboxes in the system Recording and Sending a Future Delivery Message You can record a message and have the voice mail send it to other mailboxes at a future date and time Future D elivery Messages make it easy to remind you or other people of appointments For example there is a meeting you must attend in two weeks Y ou can record a reminder message today and have the voice mail send it to you the day before the meeting The Future D elivery Message gets stored in the Future D elivery mailbox until the date and time for delivery Y ou may send a message up to one year in the future If necessary your System Administrator can log onto the Future Delivery mailbox and erase the mes
16. sscssssssssecssssesssesssesssseessssccsseccsssssssscessecssscssseessseessees 8 Go Ahead 5 Seconds sisi W tree ed inet pte a 9 Pause Resume Listening tee e Reate RR RR IRR 9 Volume COnUD s eie e PP ea ene ERRARE We 9 Exiting Listen Mode sse sso iterom e AERE RR EIU 9 Issue 1 5 Table of Contents i Table of Contents Recording a Message MkK KG F llhkkKk kk kk kk kk kk 11 Recording and Sending a Regular Message sessssesssssesssessseesssessssessssessssessssecssnesesseceseeees 11 Recording and Sending a Future D elivery Message sees 11 Using the Recording Options cccecssssssssssssssscssssssssecsssecsssccssesssessssessssecsssesessesssnesesseesseeees 12 Erase Recording oett o e RR Ea ene RR 12 Eng Recoraing sess eate EM NR REINES 12 ii Table of Contents Issue 1 5 Introducing Sprint Digital Voice Introducing Sprint e Digital Voice About Your Voice Mail System Sprint D igital Voice connects to your phone system and provides you with an Automated Attendant plus Voice Messaging Using the Automated Attendant The Automated Attendant answers your company s incoming calls then plays a recorded main greeting The main greeting typically welcomes the caller then provides a menu of dialing options A typical main greeting is Thank you for calling XYZ company If you know the extension number you wish to reach please enter it now For Sales press 1 For John pr
17. when you exit your mailbox LisTEN TO NExr MESSAGE To Listen skip to the next message Press L 5 The message is aon aN saved if you press L before the current message finishes playing However if you press L after the message plays completely Sprint Digital Voice automatically saves the message Y ou must press E to erase it Backup 5 SECONDS To Backup 5 seconds and listen Press B 2 Sprint D igital Voice backs up rewinds the message 5 seconds then automatically plays it BACKUP TO THE BEGINNING To Backup to the Beginning and listen Press B B 2 2 Sprint Digital Voice backs up rewinds the message to the beginning then automatically plays it Go AHEAD 5 SECONDS To Go ahead 5 seconds and listen Press G 4 to go ahead fast forward 5 seconds PAUSE RESUME LISTENING To pause resume while listening Press When you pause listening you hear Listening has bem paused T o continue listening press the star key VOLUME CONTROLS Issue 1 5 Playing Your Messag es 9 13 Playing Your M essages To work with the volume controls Press V U 8 8 for volume up Press V D 83 for volume down Press V N 8 6 for normal volume ExiriNG LisTEN MODE To exit the listening mode Press You return to the Main Menu 14 Playing Your M essages Issue 1 5 Playing Your M essages Issue 1 5 Playing Your Messag es 15 Recording a Message Recording a Message Recording and
18. y new messages However if the voice mail calls the number and gets no answer after five rings it will try again after 30 minutes If Sprint D igital Voice calls the number again and gets busy tone it will try the number again after 10 minutes If Sprint Digital Voice is calling a paging number it waits eight seconds for the paging service to answer before calling the callback number which is the mailbox number and If your paging service takes longer than eight seconds to answer enter p pause at the end of the number you entered to allow more time for your paging service to respond Each p is two seconds If the number is busy or if reorder tone is received Sprint D igital Voice will try the paging number again after 10 minutes Sprint D igital Voice will try calling the number for a total of three times before giving up To activate Message Notification from any extension Issue 1 5 Log onto your mailbox see page 4 Press N 6 for Message Notification To enable Message Notification press E 3 To modify parameters press M 6 Follow the voice prompts Y ou will enter the time of day that the voice mail should start and stop calling that number For example you want to be called at your home number from 6 p m until 7 am You then enter whether you want to be notified at a telephone or digital pager Y ou then enter the notification number pep If necessary you can enter special codes in the notification num
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