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Polycom SpectraLink 1725-36028-001 User's Manual

1. Troubleshooting requires full information about the components of the SpectraLink 8000 System and the larger system which includes both the host telephone system and the LAN SpectraLink 8000 Telephony Gateways provide a window into the functioning of the various wireless components via the System Status Menu Additional essential information should be provided by a map blueprint or diagram of the facility that clearly shows hardware components including AP position and handset assignment Wireless Telephone Assignment Worksheets should be maintained and accessible to the wireless telephone system administrator A thorough understanding of the configuration of the system and the information contained in this document is necessary for anyone who wishes to handle system malfunction Information about telephone line status system alarms and network status displays on various screens accessed through the System Status Menu screen opened from the NetLink Wireless Telephone System menu of each Telephony Gateway System Status Menu Hostname slnk_6 11a IP Address 16 13 6 56 Access Point Status Error Status Network Status Telephone Line Status Wireless Telephone Status Software Versions Enter Select Esc Exit Use Arrow Keys to Move Cursor PN 1725 36028 001_T doc 91 Spectra Link 8000 Telephony Gateway Administration Guide Access Point Status Shows information about the APs that have been utilized by the
2. Checkout all phones Reset System Send All A Gateway Configuration Alabama IP Address ursor 10 13 0 140 Hicom 300 Yes 1 1 50 0 50 12 Mu Law 10 2 0 57 lalphant 25742 16 48 20 No No Enter Edit Esc Exit Up Wrap around to bottom Down More Scroll to remaining option Use Arrow Keys Reset System Reset All Systems Enter Select sc Exit to Move Cursor Up More Down Wrap around to top The options listed below with the arrow bullet gt are minimal settings required for SpectraLink 8000 Telephony Gateway functioning Do not change settings until you have studied this section and are familiar with the consequences any change will produce PN 1725 36028 001_T doc Spectra Link 8000 Telephony Gateway Administration Guide 62 Where available S Send All may be used to send identical configuration settings to every other SpectraLink 8000 Telephony Gateway in the system gt Telephone Switch Type Press Enter to change this field From the sub menu of PBX types select the telephone switch type you are using gt Use SVP100 for QOS This must be set to No when using four or fewer gateways with the IPC cables and no SpectraLink 8000 SVP Server It must be set to Yes when using a SpectraLink 8000 SVP Server Gateway ID Number For a Norstar PBX this should be set to a unique number for each Gateway Every other system should retain the default Hash Delay Time analog interface
3. Spectra nk 8000 Telephony Gateway Administration Guide Utilizing SoectraLink Radio Protocol SRP July 2008 Edition o D 3 POLYCOM Version T Spectra Link 8000 Telephony Gateway Administration Guide Trademark Information Polycom and the logo designs SpectraLink LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom Inc in the United States of America and various countries All other trademarks used herein are the property of their respective owners Patent Information The accompanying product is protected by one or more US and foreign patents and or pending patent applications held by Polycom Inc Copyright Notice Copyright 2000 to 2008 Polycom Inc All rights reserved under the International and pan American copyright Conventions No part of this manual or the software described herein may be reproduced or transmitted in any form or by any means or translated into another language or format in whole or in part without the express written permission of Polycom Inc Do not remove or allow any third party to remove any product identification copyright or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Po
4. Description Example blank No action is assigned to softkey F Used with 0 9 Label Mail Sends a message to the PBX to activate Action F2 the feature programmed to this sequence Activates message retrieval L Used with 0 9 Label ReleaseLine Sends a message to the PBX to activate Action LO the feature associated with this sequence Releases the current line appearance MUTE Mutes handset Label Mute Action MUTE Activates Mute function in handset ADMIN Initiates Admin sequence Label Admin Action ADMIN Activates an administrative function in the PBX OAI Used with 0 9 Label Phone Book Initiates assigned application Action OAI7 Activates application that opens the OAI application assigned to F7 in the OAI configuration FLASH Initiates hookflash Label Redial The FLASH action may have keys Action FLASH 4 following for feature activation Activates the redial feature HOLD Places active call on hold Label HOLD Action HOLD Hold message to PBX SPKR Activates the speakerphone in the Label Spkr SpectraLink 8020 8030 handsets Action SPKR Activates the speakerphone PN 1725 36028 001_T doc 83 Spectra Link 8000 Telephony Gateway Administration Guide Use this table to develop your own programming correspondence Level Softkey Shortcut Menu Label Softkey Label Action 0 A B C D 1 A B C D 2 A B C D 3 A B
5. Spectra Link 8000 SVP Server If required see next section Modem Cable DB 9 female null modem cable Required for initial setup of the SpectraLink 8000 Telephony Gateway and SVP Server Documentation Provided on compact disk CD Polycom Installation Manuals User Documentation PN 1725 36028 001_T doc Insta Il Soectra Link 8000 Telephony Gateway Mountto Rack or Wall The SpectraLink 8000 Telephony Gateways can be wall mounted either horizontally or vertically Gateways may also be rack mounted in a standard 19 inch rack A Rack Mount Kit must be purchased separately for a rack mount installation eee Connector Ais Mount the Units Clearance Between Gateways Horizontally To the right side of On top of one Leave a little more than 1 4 between the SpectraLink another adjacent units allowing easy removal of 8000 Telephony units via the keyhole openings on the rear Gateway with panel labels in correct Do not leave more than 1 2 spacing or the position ESD bonding strap will not fit correctly To set the desired unit spacing leave 0 9 desired gap between adjacent mounting holes Vertically At the top of the Side by side Adjacent units should be physically SpectraLink 8000 touching Telephony Gateway PN 1725 36028 001_T doc 31 Spectra Link 8000 Telephony Gateway Administration Guide 32 Safety Waming Mount the Spec tra Link 8000 Telephony Gateway to rack The R
6. Telephone Interface Configuration Install Telephone Demarc Blocks The demarcation blocks used to connect the telephone system to the Telephony Gateway should be installed on 3 4 telephone facility backboard Although this manual uses 66 blocks as examples any standard cross connect blocks are acceptable Assign and Program Telephone Ports The wire contractor should inform the system administrator which telephone line numbers have been designated for the wireless devices and the remote diagnostics modem line The system administrator must assign extension numbers associated with the wireless devices and plan the functions trunk access toll restrictions system features ringing options etc to be programmed This programming will be done after the wireless devices are assigned to the SpectraLink 8000 Telephony Gateway but will be faster if planned in advance by verifying the parameters and features on the current telephone system and wired phones For more detail consult the Polycom LinkPlus Digital Interface document for the type of telephone system in use at your location Connect Telephone Lines to Demarc Blocks PN 1725 36028 001_T doc Telephone cables are punched down onto the cross connect blocks as shown in the following demarc block diagrams Photocopy the Wireless Device Planning Worksheets as needed Use the forms to track the telephone line assignments connected to each SpectraLink 8000 Telephony Gateway As t
7. type binary A confirm message will display Use Getto backup the files and Putto restore files Backup At the FTP prompt use the getcommand to transfer the required files from the SpectraLink 8000 Telephony Gateway to the server get config bin Restore At the FTP prompt use the putcommand to transfer the required files from the server to the SpectraLink 8000 Telephony Gateway put config bin The getand putcommands will copy files If you have multiple SpectraLink 8000 Telephony Gateways be careful not to overwrite the config bin files To avoid this you can 90 Change directories before you connect and copy each Gateway s config bin file to its own directory Use the local file name form of the get or put command to rename the file when it is copied For example get config bin gateway bin copies config bin as gateway1 bin to the host Remember to copy the correct files when restoring configuration files For example put gatewayl1 bin config bin copies gateway1 bin as config bin to the Telephony Gateway that you have designated as gateway1 After files are transferred use the Quit command to quit FTP Reset the system via the Gateway Configuration screen in order to restore Maintenance Lock to No Navigate to the Gateway Configuration and Telephone Line Configuration screens to ensure all configuration information has been restored PN 1725 36028 001_T doc Troubleshooting via the System Status Menu
8. Data is transmitted over the SpectraLink 8000 System by proprietary technology developed by Polycom Corporation The SpectraLink Radio Protocol SRP packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Polycom customer support and engineering personnel RX SRP Indicates the number of SRP SpectraLink Radio Protocol packets and bytes received RX received RX Not SRP Number of packets and bytes received addressed to the SpectraLink 8000 Telephony Gateway that are not SRP packets RX Broadcast The number of broadcast packets and bytes received RX Multicast The number of packets and bytes received with the multicast address A multicast message is sent to more than one destination on the network RX Not For Us The number of multicast packets and bytes received that were not for the SpectraLink 8000 Telephony Gateway TX SRP The number of SRP packets and bytes transmitted TX transmitted TX Not SRP The total number of packets and bytes transmitted that are not SRP packets Interrupts The number of times the Ethernet controller has signaled the microprocessor that it has received or sent a packet Collisions The number of times the Ethernet controller has attempted to send a packet but another device on the network transmitted at the same time corrupting the transmission Collision Drops The number of packets the Ethernet controller ha
9. Enter Respond with a Y to the reset prompt Note that after IP addresses are established and the SpectraLink 8000 Telephony Gateways are functioning on the LAN the S Send All command can be used to send configuration information to every SpectraLink 8000 Telephony Gateway in your LAN 5 Unplug the serial cable 48 PN 1725 36028 001_T doc Connecting to the SpectraLink 8000 Telephony Gateway Connecting via Telnet Ps In addition to the serial connection described in the previous section connection to the SpectraLink 8000 Telephony Gateway may be done via the network using Telnet Once the IP addresses are configured every SpectraLink 8000 Telephony Gateway is accessible through a connection to any SpectraLink 8000 Telephony Gateway If you do not have a DHCP Server Telnet can only be used after the SpectraLink 8000 Telephony Gateway s IP address is configured See the previous section The Telnet method of connection is used for routine maintenance of the system for both local and remote administration depending on your network To connect via Telnet run a Telnet session to the IP address of any SpectraLink 8000 Telephony Gateway Once you connect to any SpectraLink 8000 Telephony Gateway and log in the Gateway Connection Selection screen displays Select the SpectraLink 8000 Telephony Gateway you wish to administer and press Enter The top line of each administration screen displays the hostname and IP address of
10. PASSWORD AT THE INITIAL CONFIGURATION IF THE SEND ALL OPTION IS DESIRED Use the default password and change it globally if desired after a LAN connection is established for all SpectraLink 8000 Telephony Gateways If independent administration of each SpectraLink 8000 Telephony Gateway is desired the passwords may be set at initial configuration PN 1725 36028 001_T doc Spectra Link 8000 Telephony Gateway Administration Overview Navigating through the Administraton Console Screens Use the following keys to move around the Administration Console screens To Perform this Function Select function from menu Display menu associated with highlighted field Exit Screen Move one line up Move one line down Move one field to the left Move one field to the right Scroll Use arrow keys to highlight selection press Enter Enter the Enter key will either display the options associated with an item or allow you to type an entry into the field Esc the Esc key will take you to the previous screen Corresponding arrow key If a screen has more lines of information than can be displayed at once the scroll feature uses the arrow keys and wraps Pressing the down arrow key at the last line will move the cursor to the top line Pressing the up arrow key at the top line will move the cursor to the last line The top line of each administration screen displays the hostname and IP address of the current SpectraLink 8000 Telephon
11. See SpectraLink e340 h340 640 Wireless Telephone Administration Guide or SpectraLink 8020 8030 Wireless Telephone Administration Guide APs move information between the wireless local area network LAN and the wired LAN They are NOT configured from the 39 Spectra Link 8000 Telephony Gateway Administration Guide Administration Console They are administered independently as covered in the Configuration Guide for the specific type of AP in use 40 PN 1725 36028 001_T doc Spectra Link 8000 Telephony Gateway Administration Overview Spectra Link 8000 Telephony Gateway Configuration Sequence This section covers the steps that must be taken to configure the SpectraLink 8000 Telephony Gateway for operation The usual course of setup procedures will follow these general steps in the following order PN 1725 36028 001_T doc 1 Configure the APs per the Configuration Guide for the type of APs in use at the site Ensure the data rates are correctly set for your system design Download and install updates to the SpectraLink 8000 Telephony Gateway software per Chapter 18 Software Maintenance Note that you may also download code for the SpectraLink Wireless Telephone software and the SVP Server software if used at this time For the SpectraLink 8000 SVP Server code refer to the SpectraLink 8000 SVP Server Administration Guide for SRP document section on Software Maintenance For SpectraLink Wireless Telephone updates refer to t
12. Telephones i i A optional Telephony Gateway Spectrakink 8000 Telephony Gateway Spectrakink 8000 Telephony Gateway Spectrakink 8000 Telephony Gateway Spectrakink 8000 Telephony Gateway Demarc block eee W CAT 5 cable 25 pair cable Multiple phone cables Phone cable D vice s pplied by Polycom Five SpectraLink 8000 Telephony Gateways with SpectraLink 8000 SVP Server example desksets 14 PN 1725 36028 001_T doc Spectra Link Overview The Front Panel of the SpectraLink 8000 Telephony Gateway The SpectraLink 8000 Telephony Gateway s front panel contains the connections to other SpectraLink 8000 Telephony Gateways the telephone system and LAN as well as status LEDs gt rt P o Fos Or oe Bos oF v D STATU conn B A OUT O RS 232 PN 1725 36028 001 _T doc IN L rc NETWORK o c o CONN l n G gt P 0 fe 1 RS 232 Port Male DB 9 connector DTE used for RS 232 connection to a terminal terminal emulator or modem for system administration 2 IPC Out Connects one SpectraLink 8000 Telephony Gateway to another 3 IPC In Connects one SpectraLink 8000 Telephony Gateway to another 4 Link LEDs LNKOK Lit when there is a network connection ACT Lit if there is system activity COL Lit if there are network collisions 5 Network Connects to
13. Use the arrow keys to highlight the line to be deleted Press D to delete the handset information Press Y to accept changes Press Esc to return to the Netlink Wireless Telephone System menu If the SpectraLink 8000 Telephony Gateway has been programmed in the Feature Programming menu for the ADMIN function a handset may be added or deleted via another handset See the later section on Feature Programming for information about programming and using this feature 69 14 Features Programming Menu Two basic types of wired telephone systems exist analog and digital Both types offer special features such as hold transfer conference camp on and speed dial In both types of systems these features are activated in a telephone by pressing a series of keys or a single programmed button on a deskset The Feature Programming option is used in systems that either do not have SpectraLink Wireless Telephones that use softkeys or in systems that have a combination of SpectraLink Wireless Telephones some models with softkeys and some without In systems that only use SpectraLink Wireless Telephones with softkeys the SpectraLink e340 h340 i640 and 8020 8030 Wireless Telephones all feature programming is done via the Softkey Feature Programming option The Docking Station Feature Keys Programming option is not used Features Programming Menu Hostname Arkansas IP Address 16 13 6 196 Feature Programming Menu Programmin
14. and additional LAN settings are set and changed in the Network Configuration screen available from the Netlink Wireless Telephone System menu Network Configuration Hostname Alabama IP Address 10 13 0 140 00 90 7a 02 6e 1c Alabama 255702020 Ethernet Address IP Address Hostname subnet Mask Default Gateway DHCP Gateway TFTP server IP 10370703 Allow Telnet Connections Yes 4llow FTP Connections Yes Primary DNS Server DHCP secondary DNS Server DHCP DNS Domain alphas Primary WINS Server DHCP Secondary WINS Server DHCP Logging Engineering Log Log server logger4nt SNTP server logger4nt G T Offset 7 Send All Arrow Keys to Move Cursor Enter Edit Esc Exit Up Wrap around to bottom Scroll to remaining options Down More GMT Offset 7 SNMP Console server NONE SNMP read community NONE SNMP write community NONE SNMP trap community NONE IGMP Enabled Maintenance Lock No S 3end All Enter Edit Esc Exit Use Arrow Keys to Move Cursor Up More Down Wrap around to top The options listed below with the arrow bullet gt are minimal settings required for SpectraLink 8000 Telephony Gateway functioning Additional settings may be required by your system Do not change PN 1725 36028 001_T doc 55 Spectra Link 8000 Telephony Gateway Administration Guide 56 5 settings until you have studied this section and are familiar with the consequences any change will produce Whe
15. another PN 1725 36028 001_T doc 37 7 Spectra nk 8000 Telephony Gateway Administration Overview PN 1725 36028 001_T doc The SpectraLink 8000 Telephony Gateway s and wireless telephones are administered and maintained through a series of menu options for each SpectraLink 8000 Telephony Gateway in the system The SpectraLink 8000 SVP Server has a separate set of menus that are covered in a separate document SpectraLink 8000 SVP Server Administration Guide for SRP System menus are usually viewed via an administrative computer that is connected to a SpectraLink 8000 Telephony Gateway via the serial port or through a Telnet session on the LAN Alternately an external modem may be used for viewing system menus The series of screens containing menus and options for configuring and maintaining the SpectraLink 8000 components is called the Administration Console Maintenance functions include e Configuring the SpectraLink 8000 Telephony Gateway s network parameters and its interface to the host telephone system e Configuring each SpectraLink 8000 Telephony Gateway s handsets including adding and deleting handsets e Programming the handset s menu and features associated with PBX functions e Reviewing system status to check usage and diagnose system problems Wireless telephones have a separate administration document that is used in conjunction with this one for complete system configuration and administration
16. dng Line 7 RX ane Line 8 RX ina Line 9 RX lee Line 10 RX ae Line 11 RX aa Line 12 RX Pha Line 13 RX Des Line 14 RX ane Line 15 RX Be Line 16 RX a PPPPPPPPePPePeepeppyeyyy BAEABEIEERBDAEEEN CIP PPP Pp y VV VVV VV EP PPPEP YUU T TEEPE YU th ty invita iniit i ii ALLL Th ty ty yay ayy LUUA AAAA AAAA uu ii hi uu 25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR B PN 1725 36028 001_T doc 5 Pre Insta llation Venfication Venfy Pre Installaton Requirements Check the site to be sure pre installation work has been completed correctly This includes Location chosen for the SpectraLink 8000 Telephony Gateway is adequate and power is available APs are interoperable with SVP and coverage is adequate Telephone lines for the wireless devices are installed and properly terminated When installing a TGA116 the grounding terminal in the rear panel of each unit must be electrically connected to earth ground See Chapter 6 Install SpectraLink 8000 Telephony Gateway Grounding instructions Dedicated line is available for remote access to dia
17. instructions above Install bonding staps 1 5 34 Remove the screws from the bottom vertical mount or left horizontal mount of adjacent units Place the ESD strap over the pilot holes that span two units and hold it against the plywood backboard or rack Place the star washer on top of the ESD strap Insert the 8 x 3 4 screw and tighten to leave a 1 8 to 1 4 gap from the wall Repeat for all ESD straps When installing a TGA116 the grounding terminal in the rear panel of each unit must be electrically connected to earth ground See Grounding instructions above PN 1725 36028 001_T doc Insta Il Spectra Link 8000 Telephony Gateway Install IPC cables To connect IPC cables on four or fewer SpectraLink 8000 Telephony Gateways without a SpectraLink 8000 SVP Server 1 Mount the SpectraLink 8000 Telephony Gateways 2 Connect the IPC cable from the IPC OUTPort of the first unit to the IPC IN Port of the adjacent unit 3 Repeat step 2 until all units are connected The following illustration shows a horizontally mounted system with SpectraLink 8000 Telephony Gateway number one at the bottom Maximum spacing between units 1 2 inch Four Unit SpectraLink 8000 Telephony Gateway Rack mount or horizontal wall mount formation unit one is at the bottom k No IPC cable is connected to the IN port of the first unit or to the OUTport of the last unit PN 1725 36028 001_T doc 35
18. it but isn t there will be a significant variation in the APs Last Heard time and the System Uptime Clear Clearing the statistics sets Num WTS Max WIS and Not Best to zero It does not remove any APs from the displayed array The Clear function allows you start over and view AP activity from that point in time Unless noted otherwise times are displayed using the format D HH MM SS D is day HH is hours MM is minutes and SS is seconds The Enor Status screen displays any alarms that indicate some system malfunction Some of these alarms are easily remedied and others require a call to Polycom s Customer Support Department From the System Status Menu select Enor Status The screen displays active alarms on the SpectraLink 8000 Telephony Gateway The following sample screen displays two Line Sync alarms PN 1725 36028 001_T doc Troubleshooting via the System Status Menu Error Status Hostname slnk_ 6611a Line sync alarm Line 1 out Line sync alarm Line 2 out NOTE Asterisked items may not C Clear A Clear all gateways IP Address 18 13 80 58 sync sync cleared Esc Exit The tables on the following pages display the list of alarm types display messages and description of the error Alarm Message Error Description Action Config GW software version Conflicting software versions on two Upgrade the down rev difference SpectraLink 8000 Te
19. maintained current call activity can be checked on this screen to determine the level of service interruption a shut down will involve From the System Status Menu select Telephone Line Status The SpectraLink 8000 Telephony Gateway supports up to 16 lines A sample SpectraLink 8000 Telephony Gateway screen is displayed below Telephone Line Status Extension Status Phone Calls Duration 5 No Sync In Call SN 0700 00 No Sync ChkdIn FH 8700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Unconf 0700 00 Esc Exit PN 1725 36028 001_T doc Line Telephone line number 1 16 101 Spectra Link 8000 Telephony Gateway Administration Guide Name Person or name associated with the line for identification purposes Extension Extension number associated with the line for identification purposes Status Status of the lines from the host telephone system PBX to the SpectraLink 8000 Telephony Gateway In Sync Indicates there is communication between the SpectraLink 8000 Telephony Gateway and the PBX NoSync Indicates there is no communication between the SpectraLink 8000 Telephony Gateway and the PBX Check to see if PBX ports are correctly configured Check connections between the PBX and the SpectraLink 8000 Telephony Gateway Unconf The line is not conf
20. only The time the system should wait after the on hook flash signal ends before allowing other keys to be transmitted to the host telephone system The allowed range is from 01 to 2 seconds The value depends on the requirements of the host telephone system Hash Disconnect Time analog interface only The length of time the system should be on hook when the user presses the Start key during a call or uses a macro that includes a Flash code The allowed range is from 01 to 2 seconds The value depends on the requirements of the host telephone system gt Calls Per Access Point Maximum number of active handset calls per AP Refer to the Configuration Notes for your APs for this information or consult your wireless LAN system administrator This number should be the same on all SpectraLink 8000 Telephony Gateways in the system gt Companding Type Signal compression type Mu law is standard format in most host telephone systems in North America A law is typically used in Mexico If the companding type of the SpectraLink 8000 Telephony Gateway does not match that of the host telephone system the handsets will have distorted dial tone and unintelligible voice quality OAI hostname Valid entries Local If the OAI Gateway is on the same subnet IP Address If the OAI Gateway is on another subnet NONE If no OAI Gateway is on the system TFIP Download Master This entry indicates the source of software updates for the
21. points APs receive IP voice packets from handsets and forward them to the SpectraLink 8000 Telephony Gateway over the Ethernet LAN The Telephony Gateway connects to the host telephone switch using digital or analog line interfaces Using Polycom s exclusive LinkPlus digital interface technology handsets are able to emulate proprietary digital telephone sets making advanced switch features such as multiple line appearances and display features available to mobile users Spectra Link 8000 Telephony Gateway Administration Guide Up to forty SpectraLink 8000 Telephony Gateways may be connected to the LAN for a maximum capacity of 640 SpectraLink Wireless Telephones When five or more SpectraLink 8000 Telephony Gateways are installed the SpectraLink 8000 SVP Server must also be installed to manage the increased load Spectra Link Voice Pnonty SVP and Quality of Service SVP is the SpectraLink quality of service QoS mechanism that is implemented in the handset and an access point AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay SVP is fully compatible with the IEEE 802 11 standards The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with the APs to provide QoS on the wireless LAN Voice packets to and from the handsets are in
22. provides telephone functionality to SpectraLink Wireless Telephones over a wireless local area network LAN The installation process connects the Gateway to an existing host telephone system and LAN The configuration process covers downloading current software setting network parameters setting Gateway parameters assigning wireless telephones to the lines controlled by the Gateway and establishing feature programming Maintenance covers adding and deleting handsets upgrading software etc The Troubleshooting chapter provides directions for analyzing system functioning via the System Status menu System Architecture PN 1725 36028 001_T doc The SpectraLink 8000 Telephony Gateway and SpectraLink Wireless Telephone are Polycom s wireless LAN based telephony products SpectraLink products operate in the 2 400 2 483 GHz unlicensed band using either the frequency hopping FH or direct sequence DS spread spectrum technology which is compatible with the IEEE 802 11 wireless LAN standard There are two models of the SpectraLink 8000 Telephony Gateway an 8 line model and a 16 line model Note that the 16 port Gateway and the 8 port Gateway are installed and configured identically Both support eight simultaneous calls However the 8 port Gateway will be limited to eight line interfaces SpectraLink Wireless Telephones operate as clients on the wireless LAN alongside other mobile 802 11 devices Wireless LAN fixed radios called access
23. the SpectraLink 8000 Telephony Gateway on which you are currently operating Connecting via Extemal Modem B PN 1725 36028 001 _T doc The external modem method of connection is most frequently used for routine maintenance of the system when administration of the system is remotely done and the network itself is not remotely accessible You will need a standard analog phone line for the modem A digital line from a digital PBX will not work Consult with your telephone system vendor or the Telephone Company for more information about dialing into a modem If needed the external modem generally should maintain its default settings except Hardware Flow Control must be disabled 49 Spectra Link 8000 Telephony Gateway Administration Guide 50 2 Procomm Plus 5 The following settings use the US Robotics Sportster modem Other modem models may be used but the particular model s settings will have to be adapted to conform to those listed in the following table Configure modem intemal settings US Robotics Sportster 1 Connect the modem to a PC using a standard modem cable Plug the 9 pin connector into the RS 232 port on the PC and the 25 pin connector into the modem s port 2 Using a standard communications package such as ProCcomm Plus or HyperTerminal bring up the modem and type the following commands Press Enter after typing each command Command Description AT amp F1 L
24. this is done but generally allow you to delete files in the host and client location To transfer the software using FTP 1 Connect to the Telephony Gateway using the command FTP lt hostname gt or FTP lt IP address gt 2 Login using the administrator login admin and password default is admin A login confirmation message will display followed by the FTP gt prompt 3 At the FTP prompt type binary A confirmation message will display At the FTP prompt type Hash File transfer progress will be displayed during the transfer 4 At the FTP prompt use the Put command to transfer the required files to the client server or Telephony Gateway 5 After files are transferred use the Quit command to quit FTP 6 Navigate to the main menu for the Telephony Gateway and select System Status Then select Software Versions to verify that software versions for the Telephony Gateway are correct 7 Reset the system via the Gateway Configuration screen in order to restore Maintenance Lock to No Note For all systems with multiple SpectraLink 8000 Telephony Gateways ALL upgradeable software files must match exactly be the same version Note A graphical user interface FTP client may be utilized in lieu of the aforementioned command line FTP procedure 87 Spectra Link 8000 Telephony Gateway Administration Guide Updating Wireless Telephone Software SpectraLink handsets allow over the air transfer of softwa
25. use your FTP program to delete them to make room for newer code See the list of software filenames in section 18 Software Maintenance The Gateway SVP Mode and Radio Speed items display information about the 801 11 rate in the SVP Server PN 1725 36028 001_T doc 20 Wireless Device Planning Worksheet Copy and complete this worksheet to track parameters for each SpectraLink 8000 Telephony Gateway Spectra Link 8000 Telephony Gateway Hostname MAC IP Address Subnet Mask Host Switch Type Wireless Telephones per AP Telnet Port ID Gateway Port _ Dialing Ext _ MAC Address Switch Port ID_ IP Address UserName fe ee a a PN 1725 36028 001_T doc 105 Spectra Link 8000 Telephony Gateway Administration Guide 106 PN 1725 36028 001_T doc Safety Notices Follow these general precautions while installing telephone equipment e Never install telephone wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines PN 1725 36028 001_T doc 107 Index A Access point COMA SUTALION arasen e ss 39 Desc ph niera Eeen AEEA 12 Status EE winnie E 87 Administration Console Navigation 42 Ala MSi aiiiar ien osa ieaie ise 88 C Cabl
26. C D 84 PN 1725 36028 001_T doc Software Maintenance 18 The SpectraLink 8000 Telephony Gateways and the wireless telephones use proprietary software programs written and maintained by Polycom Corporation The software versions that are running on the system components can be displayed via the System Status screen Downloads for the SpectraLink 8000 Telephony Gateway are available from http www polycom com usa en support voice wi fi spectralink 8000 _telephony html Software Updates After software updates are obtained from Polycom they must be transferred to the appropriate location in the LAN to update the component code Three methods of transfer are used automatic FTP File Transfer Protocol or TFTP Trivial File Transfer Protocol The following table shows which method is used by which SpectraLink 8000 System component Device update method File name SpectraLink 150 Telephony Gateway fnctla bin FTP file name to SpectraLink 8000 Telephony Gateway auxiry bin OAI Telephony Gateway mog600 bin Automatic from SpectraLink 8000 Telephony Gateway as set in the TFTP Code Update screen for OAI See SpectraLink Wireless Telephone OAI Gateway Installation SpectraLink Wireless Telephones pdt02c bin Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server ae eh INTU DIN as set in the Gateway Configuration screen WT TFTP Download Master IP pdtO6c bin address SpectraL
27. Line XX out of sync The line from the host Check cabling from where XX is 1 16 telephone system is not telephone system to communicating with the SpectraLink 8000 Telephony SpectraLink 8000 Telephony Gateway Check PBX type Gateway to be sure it is correctly configured CT Bootload unavailable Bad software load on Call Polycom Customer SpectraLink 8000 Telephony Service Gateway CT DSP code unavailable Bad software load on SpectraLink 8000 Telephony Gateway CT DSP 1 keepalive Hardware problem on Reset SpectraLink 8000 Telephony If problem persists call Gateway Polycom Customer Service CT DSP 2 keepalive Hardware problem on SpectraLink 8000 Telephony Gateway CT DSP 1 download Hardware problem on SpectraLink 8000 Telephony Gateway CT DSP 2 download Hardware problem on SpectraLink 8000 Telephony Gateway Alarm Message Error Description Action Note Module alarms listed below should only occur in conjunction with CT DAA alarms shown above Module Init data failed Internal software error usually seen in conjunction with other errors Module Verify SpectraLink Internal software error usually 8000 Telephony seen in conjunction with other Gateway failed errors Module Config hardware data Internal software error usually failed seen in conjunction with other errors Module Start hardware failed Internal software error usually seen in conjunction with other errors Module Init data failed Internal s
28. Link 8000 SVP Server Administration Guide for SRP 1725 36032 001 SpectraLink e340 h340 1640 Wireless Telephone Configuration and Administration Guide SRP 72 1065 09 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SRP 1725 36030 001 Available at http www polycom com usa en support voice wi fi wi fi html Polycom WLAN Compatibility Table 1725 36040 001 Access Point Configuration Guide 1725 36xxx 001 where xxx indicates a number corresponding to the type of access point Available at http www polycom com usa en support voice wi fi wi_fi_interoperability html LinkPlus Interface Guide 1725 361xx 001 where xx indicates a number corresponding to the type of PBX Available at http www polycom com usa en support voice wi fi pbx_integration html Spectra Link 8000 Telephony Gateway Administration Guide Deploying Enterprise Grade Wi Fi Telephony Available at http www polycom com common documents products voice m obile bestpractices_SLNK_032708 pdf Best Practices Guide for Deploying SpectraLink 8020 8030 Wireless Telephones Available at http www polycom com common documents products voice m obile deployment_guide_SLNK_03 08 pdf Customer Support Polycom wants you to have a successful installation If you have questions please contact the Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time For Technical
29. N 1725 36028 001_T doc PN 1725 36028 001_T doc 4 Repeat for each menu as needed Features Programming no Softkeys 79 17 Softkey and Shortcut Key Programming The softkeys on the SpectraLink e340 h340 i640 and 8020 8030 Wireless Telephones enable quick access to system features The softkey programming screen establishes the correspondence between the PBX features the softkeys and the shortcut keys There are 16 possible features displayed in the four levels of the softkey function display area The default softkeys are at level 0 zero The end user scrolls through the softkey display levels by pressing the FCN key to move to the next level The softkeys are labeled A B C and D and their corresponding display areas on the handset are shown below Aaaa Bbbb Cocc Dddd a Sofikey Function display aea Softkey A T Softkey D Softkey B Softkey C 5 PN 1725 36028 001_T doc The handset emulates a specific deskset in your vendor s PBX system See the LinkPlus Interface Guide for your system for emulation information The shortcut keys are 1 9 0 and Any shortcut key may be pressed by the user while scrolling through the softkeys or while in the shortcut menu to activate a feature The feature will activate whether or not that feature is currently displayed or highlighted The sample screens on the next page illustrate the programming required The levels are on the left side of the screen
30. Spectra Link 8000 Telephony Gateway Administration Guide c When installing a system with four or fewer SpectraLink 8000 Telephony Gateways and a SpectraLink 8000 SVP Server no IPC cables are required For this configuration follow the directions for connecting five or more SpectraLink 8000 Telephony Gateways Connect five or more Spectra Link 8000 Telephony Gateways To mount five or more SpectraLink 8000 Telephony Gateways 1 Mount the SpectraLink 8000 Telephony Gateways on the backboard or rack 2 No IPC cable connection is required for five or more SpectraLink 8000 Telephony Gateways Simply connect each SpectraLink 8000 Telephony Gateway to the local area network via an Ethernet Switch per Connect SpectraLink 8000 Telephony Gateway to LAN below 3 This system configuration requires a SpectraLink 8000 SVP Server See the document SpectraLink 8000 SVP Server Administration Guide for SRP Connect SpectraLink 8000 Telephony Gateway to Demarc Blocks Connect the male RJ 21 connector from the appropriate demarcation block to the designated RJ 21 connector A or B on each SpectraLink 8000 Telephony Gateway Secure the cables using the keeper Connect SpectraLink 8000 Telephony Gateway to LAN 36 Each Gateway requires a separate Ethernet connection on an Ethernet switch Using an RJ 45 cable connect the NETWORK port on each SpectraLink 8000 Telephony Gateway to the connecting port on the same Ethernet switch Connect
31. Support technicalsupport polycom com For Knowledge Base http www polycom com usa en support voice voice html For Return Material Authorization rmacoordinator polycom com Icons and Conventions A C Label This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions carefully This typeface indicates a key label or button on SpectraLink hardware PN 1725 36028 001_T doc Contents O About This Guide ccccccccsssssssssesseesscceeeceeseesssneeesesseesesersesessses 3 Polycom Model Numbers sisdesnscssdesisiuicotnrtvessivunsdenssutdasnaunecsesciiieeiwe 3 Referenced Documents sesesesesesesesessesrsrsrsesrsesrersrerererereeeresesesesese 3 Cust mer SUP PON eseat rennara ai e a a aii 4 Icons and Conventions sicsssassiaiestusicsasansgeisstanacesataintusiasecconmeaonniexcianeas 4 1 Spectralink OvervieW sssssenseunnunnnnnnnunnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnn D Systemi Architect te iniiai ia 9 SpectraLink Voice Priority SVP and Quality of Service 10 System TIMING axa dscotealpaasaacany uni e ra E REEE EE 10 System Speed rrnicnnsniernisaie a e a 11 Systemi COM PONS sassctsssiadiesanvaiechons Seeatansunedinvaesidenneaeaacvsdatesaviancenty 11 Systemi Diara sssi orosz csere inssin a Re aeaaea 14 The Front Panel of the SpectraLink 8000 Telephony Gateway 15 2 Installation and Configuration Steps SERRE RRR 17 3 S
32. a 15 Locator r a N a r S 22 Mounting sisesta ussen ts anaes 31 Network Status sornes ei 93 P POWER aa AEE E E eee es 19 S Serial Connection sessesseeseeeseessesreeserssresrersrerese 43 Site Prepari oNN 19 DIite SUIVEY gias ree wae EEEE 29 Software Updates ssesesssssrissrirseereseriorisesrrerirese 79 SpectraLink Voice Priority SVP 109 Spectra Link 8000 Telephony Gateway Administration Guide DESTI PIO sceneries Binns 10 T Telephone Line Status eee cereeeeeeeenees 95 Telephone Lines configuration Of 63 Telephone System connecting to 23 Teleta arannira ain aiiin 46 Time formata eenn ini enei 88 U Updating code senisesienceireiiiisiniseircs 82 110 WwW Wireless Device Planning Worksheet 99 Wireless Telephone AG EE IEE E 63 CHANGE penina n a a 63 Delete ics scsnscisisciszescutenttetoseransdaichsceistevensdesestcctvonie 65 Descriptio aner a E 11 Software updates s seeseeseeeeeeseerrererrererreesess 59 Wireless Telephone Status ees eeseeeeeees 96 WT TFTP Download Master ee eeeeeees 59 PN 1725 36028 001_T doc
33. ablish feature programming per Chapter 14 Features Programming Menu and the LinkPlus Interface Guide for your telephone system 9 At this point the SpectraLink 8000 Telephony Gateway is configured The remaining steps are done on the handsets These steps are detailed in the handset administration document SpectraLink e340 h340 1640 Wireless Telephone Administration Guide or SpectraLink 8020 8030 Wireless Telephone Administration Guide 10 Configure test and verify each handset 11 Perform AP coverage test per Certifying the Wireless Telephones 12 Call Customer Support at Polycom for Site Certification clearance Depending on your system configuration each SpectraLink 8000 Telephony Gateway may have identical settings Relevant selections such as DNS and WINS options have an S Send All option allowing you to send that configuration parameter to every SpectraLink 8000 Telephony Gateway on the LAN Send All can only be used after the IP address is established on EACH SpectraLink 8000 Telephony Gateway via the serial connection If you anticipate identical settings across the LAN set just the IP address and custom hostname if desired for each SpectraLink 8000 Telephony Gateway using the initial serial connection Then connect via the LAN and use Send All to set identical configuration options for all SpectraLink 8000 Telephony Gateways If Send All is to be utilized in your system all passwords must be identical DO NOT CHANGE THE
34. ack Mount Kit is designed for mounting equipment in a standard 19 inch rack and should contain the following equipment e Mounting plates Two for each Gateway to be mounted e Screws Four rack mount screws for each Gateway to be mounted Follow these steps to mount the Gateway to a rack 1 Remove the corner screws from the Gateway 2 Screw the U shaped end round screw holes of the two mounting plates to the Gateway 3 Screw the other end of the two mounting plates oblong screw holes to the rack Connector A should be to the right Mount the SpectraLink 8000 Telephony Gateway to wall Follow these steps to mount one SpectraLink 8000 Telephony Gateway to a wall 1 Usinga1 8 drill bit drill four pilot holes on 1 84 by 12 1 centers approximately equivalent to 1 13 16 by 12 1 8 2 If installing only one SpectraLink 8000 Telephony Gateway insert the 8 x 3 4 screws in the pilot holes and tighten leaving a 1 8 to 1 4 gap from the wall Position the SpectraLink 8000 Telephony Gateway with Connector A to the right horizontal or bottom vertical 3 Slide the SpectraLink 8000 Telephony Gateway over the screws until the unit drops into place in the keyhole opening Grounding instructions The metal chassis of this unit may contain leakage currents i e touch current which is cumulative when multiple units are connected together to form a system To prevent the summation of leakage currents fro
35. and are labeled Level 0 1 2 and 3 The softkeys are labeled A B C and D The Softkey Function display area displays level 0 features by default Therefore Level 0 softkey features are sometimes not assigned a shortcut key as they are readily available Use the following screen and the table to construct your correspondences 81 Spectra Link 8000 Telephony Gateway Administration Guide Sample screen Softkey Features Programmin g Hostname slnk_6 1ila IP Address 16 13 6 56 Level Soft Short Menu Softkey Key Cut Label Label Action 7 A HE Mute Mute MUTE B Hold Hold HOLD C 8 Transfer Rfer F8 D 3 Flash Flsh F3 1 A 6 New Call NwG1 F6 B 7 Park Park F7 C 2 Camp On Camp F2 D MesagHaitng MsgW L 2 A FABGB FBO6 Li B FABG1L FBO 1 L2 C FABG2 FB 2 L3 D 4 FABiG FB16 F4 3 A 5 FAB11 FBii F5 B 9 FAB1i2 FBi2 F9 Send All D De lete Enter Edit Esc Exit Use Arrow Keys to Move Cursor Up Wrap around to bottom Down More Scroll to remaining options 3 A 5 FABi1 FBii FS B 9 FAB12 FBi2 F9 C Re leaseLine Re ls LO D Restore Factory Defaults Enter elect Esc Exit _ Use frrow Keysto Move Cursor __Upetore ___DownrWrap around to top The Action column indicates that the handset will perform the corresponding function of the emulated desk set Action field entries are described in the table on the next page The Menu Label is a description of the feature The Softkey Label is t
36. are supplied by third party vendors APs provide the connection between the wired Ethernet LAN and the wireless 802 11 LAN APs must be positioned in all areas where SpectraLink Wireless Telephones will be used The number and placement of APs will affect the coverage area and capacity of the wireless system Typically the requirements for use of SpectraLink Wireless Telephones are similar to that of wireless data devices Contact Polycom or a certified Polycom distributor for specific information about your facility s needs The SpectraLink 8000 System must connect to APs that utilize SVP Refer to the SpectraLink Wireless Telephone WLAN Compatibility List for a list of APs that support SVP Ethe met switch The Ethernet switch is a component in the wired Ethernet LAN infrastructure Switches interconnect multiple network devices including APs and SpectraLink 8000 Telephony Gateways Ethernet switches are required to provide the higher performance network connections needed to handle combined voice and data traffic Router A router is an optional component in the wired Ethernet LAN infrastructure that separates a wired LAN into segments so that network traffic is restricted to those segments that are directly involved in the communication Installation of a network router is recommended in larger networks where there may be significant network traffic not related to the wireless LAN A router will isolate the wireless LAN from the a
37. cellular or satellite phones They are connected to the facility s existing telephone system and to the SpectraLink 8000 Telephony Gateway Just like wired telephones they can receive calls directly receive transferred calls transfer calls to other extensions and make outside and long distance calls subject to the restrictions applied in your facility SpectraLink 8000 Telephony Gateway The SpectraLink 8000 Telephony Gateway serves as the connecting point or gateway between the LAN and the existing telephone system One or more SpectraLink 8000 Telephony Gateways are typically installed in the telephone equipment room The eight port model supports up to eight telephone lines and handsets and the 16 port model supports up to 16 telephone lines and handsets Up to 40 SpectraLink 8000 Telephony Gateways can be connected to the LAN to support additional telephone lines If five or more SpectraLink 8000 Telephony Gateways are connected to the LAN a SpectraLink 8000 SVP Server must be installed to handle the increased call volume Polycom offers digital SpectraLink 8000 Telephony Gateways that work with the digital ports on most common brands of telephone systems PBX or key systems We also offer an analog SpectraLink 11 Spectra Link 8000 Telephony Gateway Administration Guide 12 8000 Telephony Gateway that works with telephone systems CO PBX or Key Systems with analog loop start ports Access points Access points APs
38. e access to the same special features k You must use this screen to program all analog features and to program the MUTE function to FCN Lin all analog and digital systems PN 1725 36028 001_T doc 73 Spectra Link 8000 Telephony Gateway Administration Guide Hostname slnk_ 6 11a IP Address 16 13 0 56 Send A11 D Delete Enter Edit Esc Exit Use Arrow Keys to Move Cursor Navigate to the NetLink Wireless Telephone System menu for the SpectraLink 8000 Telephony Gateway and select Feature Programming A screen similar to the following displays Feature Programming Ce 2 H 3 5 6 8 9 H Set Features in all gateways Programming Digital PBX Features The numbers and symbols along the left side of the screen indicate which number or digit key is being pressed after the FCN key to activate the feature 1 Navigate to key land type MUTE 2 If aSpectraLink 8000 OAI Gateway is part of the system navigate to the key the OAI function is to be assigned to and type OAI 3 See below for programming the ADMIN feature All other digital features are programmed in the PBX per the LinkPlus Interface Guide for your system Programming Analog PBX Features 74 For analog systems follow the above steps for digital programming then proceed with the steps below 1 The table below displays the default menu options that are programmed into the handsets for an analog system You may set these same
39. e to reach the Telephony Gateway If all SVP Servers lock then the Telephony Gateway will also lock and set an alarm No new calls will be allowed but calls in progress will not be affected Checkoutall phones If the TFTP server is on a PC this command is used to upgrade each handset without having to reset the Gateway This command forces all the handsets on the system to check in with the Gateway They will check their current software version vs the version stored on the TFTP server and download if needed Any handsets in a call will perform their checkout after the call is complete Reset System If this option is selected you will be prompted to reset this SpectraLink 8000 Telephony Gateway Reset All Systems If this option is selected you will be prompted to reset all SpectraLink 8000 Telephony Gateways Press Esc to return to the Netlink Wireless Telephone System menu 64 PN 1725 36028 001_T doc Spectra Link 8000 Telephony Gateway Configuration Reset the Spec traLink 8000 Telephony Gateway B PN 1725 36028 001_T doc Note that resetting the SpectraLink 8000 Telephony Gateway s will terminate any calls in progress on the SpectraLink 8000 Telephony Gateway s being reset All SpectraLink 8000 Telephony Gateways should be reset at the end of any maintenance procedure that requires any one SpectraLink 8000 Telephony Gateway to be reset either via Maintenance Lock or manually via Reset System Resetting them all ke
40. ed to the 19 Spectra Link 8000 Telephony Gateway Administration Guide 20 wall Four 8 x 3 4 panhead wood screws or similar device are required for each component 10BaseT Cables RJ 45 connector at each SpectraLink 8000 Telephony Gateway Connection to Ethernet switch CAT5 Cable RJ 45 connector at the SpectraLink 8000 SVP Server Connection to Ethernet switch Modem Cable DB 9 female null modem cable Required for initial setup of the SpectraLink 8000 Telephony Gateway and SVP Server Outlet Strip For installations with more than one SpectraLink 8000 Telephony Gateway use an outlet strip with a built in power switch to allow SpectraLink 8000 Telephony Gateways to be turned on and off together Grounding materials per section below Grounding Instructions PN 1725 36028 001_T doc Site Preparation LAN Requirements PN 1725 36028 001_T doc Network infrastruc ture The SpectraLink 8000 Telephony Gateway connects to your local area network LAN To provide adequate bandwidth and limit collisions an Ethernet switch is required The traffic between the SpectraLink 8000 Telephony Gateway and wireless LAN APs should be isolated as much as possible to avoid additional latency The SpectraLink 8000 Telephony Gateway and APs must be on the same logical IP subnet Inter subnet roaming is not permitted for wireless devices Each SpectraLink 8000 Telephony Gateway to be installed requires a 10 Mb s switched Etherne
41. ed to attach to the specified PBX Change the specified PBX or replace the SpectraLink 8000 Telephony Gateway with a model that supports the desired PBX DAA Spoonfeed unavailable Bad software load on SpectraLink 8000 Telephony Gateway DAA Bootload unavailable Bad software load on SpectraLink 8000 Telephony Gateway DAA DSP code unavailable Bad software load on SpectraLink 8000 Telephony Gateway Call Polycom Customer Service DAA DSP 1 keepalive Hardware problem on SpectraLink 8000 Telephony Gateway DAA DSP 2 keepalive Hardware problem on SpectraLink 8000 Telephony Gateway DAA DSP 1 download Hardware problem on SpectraLink 8000 Telephony Gateway DAA DSP 2 download Hardware problem on SpectraLink 8000 Telephony Gateway Reset If problem persists call Polycom Customer Service DAA AUX DAA Unknown Hardware problem on SpectraLink 8000 Telephony Gateway Auxiliary DAA was detected but type is unknown DAA FPGA Download Bad software load on SpectraLink 8000 Telephony Gateway DAA FPGA Code Unavailable Bad software load on SpectraLink 8000 Telephony Gateway Call Polycom Customer Service Reset reset SpectraLink 8000 Telephony Gateway 96 PN 1725 36028 001_T doc Troubleshooting via the System Status Menu Alarm Message Error Description Action Line Sync
42. eps the SpectraLink 8000 Telephony Gateways synchronized which is important for proper system functioning The SpectraLink 8000 Telephony Gateways are ready to operate The next step is to configure the lines used by the handsets See the next section Telephone Line Configuration Note that after the handsets are added and the system is running additional configuration options may be chosen to adjust the system for your usage situation 65 13 Telephone Line Configuration Telephone line configuration is performed after the initial SpectraLink 8000 Telephony Gateway installation is complete and the Gateway is configured The configuration procedure associates a handset with its telephone port in the SpectraLink 8000 Telephony Gateway For the line configuration of handsets please have the handsets to be configured and the Wireless Device Planning Worksheet s There should be one worksheet per SpectraLink 8000 Telephony Gateway that lists the port assignment extension and user name for each handset The steps to add a handset will need to be done for each handset on each SpectraLink 8000 Telephony Gateway Note that an 8 port Gateway will only show eight line interfaces on the configuration screen Adding or Changing a Handset When adding or changing a handset a MAC address must be entered Handset registration may be accomplished over the air by simply selecting the appropriate line MAC address field with the arrow keys ty
43. flowing outside of specific domains The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments Location of SpectraLink 8000 Telephony Gateway and SVP Server 22 The specifications covered here allow for great flexibility in physical placement of the components within stated guidelines Each SpectraLink 8000 Telephony Gateway and SpectraLink 8000 SVP Server measures approximately 4 x 12 5 x 7 inches and weighs about five pounds The units are designed to be wall mounted vertically or horizontally over 3 4 plywood or mounted in a standard 19 inch rack mount cabinet with a Rack Mount Kit Locate the SpectraLink 8000 Telephony Gateway and SpectraLink 8000 SVP Server in a space with e Sufficient backboard mounting space and proximity to the LAN access device switched Ethernet switch telephone switch and power source e Easy access to the front panel which is used for cabling e For the SpectraLink 8000 Telephony Gateway a maximum distance of 250 feet from the host telephone switch for a digital interface and 325 feet 100 meters from the Ethernet switch e For the SpectraLink 8000 SVP Server a maximum distance of 325 feet 100 meters from the Ethernet switch PN 1725 36028 001_T doc Telephone Interface Configuration 5 The customer or the customer s wire contractor is responsible for adhering to all local c
44. ft unattended before the system closes it This number can be from 1 to 100 If it is set to zero 0 the administrative module will not close due to inactivity System Locked This option is used to take the system down for maintenance The default entry is No Set it at Yesto prevent any new calls from starting Return to No to restore normal operation Maintenance Lock The system automatically sets this option to Yes after certain maintenance activities that require reset and certain alarms that cause the system to be inoperable Such maintenance activities are indicated in this list with an arrow bullet Maintenance Lock prevents any new calls from starting Note that the administrator cannot change this option It is automatically set by the system Reset the system at exit to clear Maintenance Lock PN 1725 36028 001_T doc 63 Spectra Link 8000 Telephony Gateway Administration Guide 5 The SpectraLink 8000 Telephony Gateway monitors the condition t of any SpectraLink 8000 SVP Server s on the system In a single SpectraLink 8000 SVP Server system when the SVP Server goes into Maintenance Lock the Telephony Gateway will also lock and set an alarm No new calls will be allowed but calls in progress will not be affected In multiple SVP Server systems when one SVP Server goes into Maintenance Lock it sends a message to the Telephony Gateway s which will stop using the locked SVP Server It may take up to 30 seconds for the messag
45. ftkeyS ssnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnn 77 17 Softkey and Shortcut Key Programming sssssssssssssssees 81 18 Software Maintenance ssssussesusnsnununnunununnenunnnnunnnnnnunnnnenenn nnan 85 Software UP ates siinsesse ienaa ea 85 Updating Larger Sy Stes s sccatieticdainssaceessessdtaossodiassieseaeeauancaananneeany 86 Using TEP ssczeacassassdcasssazeesainiiessucsiabnausseestesteneaenvietinerietacancusieceeniiantdaey 86 Updating Wireless Telephone Software occ eeeeeeeeeeeees 88 Backup and Restore SpectraLink 8000 Telephony Gateway CCUG GRATION usien eaa a E EA ER 89 PN 1725 36028 001_T doc 7 Spectra Link 8000 Telephony Gateway Administration Guide 19 Troubleshooting via the System Status Menu 91 Access Point STATIS sacaicenncassivscassidecnsaiuse eeahaanceoreateerndateevassaenaniatsarme 93 MS atte bs dete ett AT E O sae senders 94 Network Stat s dessandi n a E E E 99 Telephone Line Status cases casos ssviansants savnnetiascasstaseervicecabaseasessataanene 101 Wireless Telephone Status wis isstissseranssueissncscdsnanatetabianicuavenageaibanse 102 Software Version cain get pccn sais cee eeatech ca ieee ciaacaaies vnanasteineerieeeeeee 104 20 Wireless Device Planning Worksheet ssssssssssesesses 105 2L Safety NOG CS isiisissiscsctisiicccasecessscisnccciaastesiaeienssrensstcrtanee LOZ 22 eee ean eer eee aa naaa L09 8 PN 1725 36028 001_T doc Spectra nk Overview The SpectraLink 8000 Telephony Gateway
46. functions here or change them to something else If PN 1725 36028 001_T doc PN 1725 36028 001_T doc Features Programming no Softkeys you change them be sure to enter the corresponding changes in the Menu Programming screen in the next section Function Key Feature Key Sequence FCN 1 Mute MUTE FON 2 Xfer FCN 3 Conn FCN 4 Conf FCN 5 Fwd FCN 6 Redial FCN 7 Pick FCN 8 Camp FCN 9 Exit Menus Leave Blank FCN 0 FCN FON Consult your wired telephone system documents for the key sequence that matches the feature in the above table Blank cells are provided for your data Note that the zero 0 star and pound keys are not assigned by default but may be programmed here and in the default menus on the handsets Navigate to the function key press Enter and type the key sequence that corresponds to the feature you want to activate for that function Press Enter after each entry Type F to assign the FLASH function Example If the Transfer feature key sequence is Flash Star 7 and you wish to keep the default at PCN 2 navigate to key 2 press Enter type F 7 and press Enter Repeat for each feature you wish to program to a function key macro Remember to note the features and macros so that they can be edited in the handset menu if necessary and programmed into any other SpectraLink 8000 Telephony Gateways on the same PBX if Send All is n
47. g Softkey Features Programming Docking Station Feature Keys Programming Enter Select R Exit Use Arrow Keys to Move Cursor PN 1725 36028 001_T doc 71 15 Feature Programming no Softkeys If your system is utilizing any SpectraLink Wireless Telephones that do not have softkeys PT800 series or earlier Feature Programming is used to allow these handsets to access system features Mute and optional OAI Open Application Interface must be programmed in the Feature Programming screen for both analog and digital systems In digital systems feature programming is done in the PBX These features are also programmed into the handsets according to the directions outlined in the LinkPlus Interface Guide for your PBX In analog systems the Feature Programming screen is used to program special features With Feature Programming you can access special features by pressing the FCN key on the handset followed by another key This shortcut is called a macro You may define macros for the digits 1 9 0 and After programming when you press FCN followed by a digit or character you will have access to the associated feature The feature programming settings are usually the same for every SpectraLink 8000 Telephony Gateway Note that the settings done on one SpectraLink 8000 Telephony Gateway as described below should be done on the rest of the SpectraLink 8000 Telephony Gateways sharing the same PBX so that all handsets hav
48. gnostic modem Telephone system administrator is on site to program the existing telephone system Check Components The following items should be at the installation site Spectra Link 8000 Telephony Gateway Depending on the size of your system there may be four or more SpectraLink 8000 Telephony Gateways which will be linked together to support additional users AC Adapter Supplies power to the SpectraLink 8000 Telephony Gateway N Use only the provided Class II AC Adapter with output 24V DC 1A PN 1725 36028 001_T doc 29 Spectra Link 8000 Telephony Gateway Administration Guide 30 Screws Four 3 4 8 panhead screws for each SpectraLink 8000 Telephony Gateway to be wall mounted Star Washers When installing multiple SpectraLink 8000 Telephony Gateways two per SpectraLink 8000 Telephony Gateway to provide static protection ESD Bonding Straps When installing multiple SpectraLink 8000 Telephony Gateways one per SpectraLink 8000 Telephony Gateway to provide static protection IPC Cable Each SpectraLink 8000 Telephony Gateway is shipped with one IPC cable to carry signals between SpectraLink 8000 Telephony Gateways It is used only when four or fewer SpectraLink 8000 Telephony Gateways are linked together and no SpectraLink 8000 SVP Server is installed You MUST use the IPC cable provided by Polycom when connecting four or fewer SpectraLink 8000 Telephony Gateways without a SpectraLink 8000 SVP Server
49. handsets Enor Status Displays alarm and error message information Network Status Displays information about the Ethernet network to which the SpectraLink 8000 Telephony Gateway is connected Telephone Line Status Displays information about the PBX lines to which the SpectraLink 8000 Telephony Gateway is attached and the handsets associated with these lines Wireless Telephone Status Contains network communications statistics for each handset Software Versions Lists the software version for each component in the SpectraLink 8000 System Options on the System Status Menu provide a window into the real time operation of the components of the SpectraLink 8000 System Use this data to determine system function and to troubleshoot areas that may be experiencing trouble 92 PN 1725 36028 001_T doc Troubleshooting via the System Status Menu Access Point Status Access Point MAC NumiTs MaxWiTs Not Best Last Heard 06 46 96 46 73 29 6 6 5 6 86 51 57 66 46 96 46 68 a8 66 51 57 6 46 96 46 2e S5e 5 1 07 12 00 40 96 58 67 ed 0 00 51 57 System Uptime 8 0i 10 04 Num Calls 1 Max Simul Calls 1 Hostname slnk_ 11a IP Address 16 13 6 56 During a call handsets send information about their APs to the SpectraLink 8000 Telephony Gateway The SpectraLink 8000 Telephony Gateway maintains information on the last 16 APs on which it has received reports and displays this information on the Access Point Status screen Your wirele
50. handsets associated with this SpectraLink 8000 PN 1725 36028 001_T doc Spectra Link 8000 Telephony Gateway Configuration Telephony Gateway Software updates received from Polycom must be placed in this location See section 18 Software Maintenance for more information When the handset is turned on it checks this source for confirmation that it is running the correct software version If there is any discrepancy the handset will download the software that resides in this source location Valid source location entries are Gateway SpectraLink 8000 Telephony Gateway default Indicates that the handsets will get software from this Gateway IP Address The IP address of a network TFTP server that will be used to transfer software updates to the handsets Hostname The hostname of the network TFTP server that will be used to transfer software updates to the handsets DNS or WINS must be configured correctly to use a hostname NONE Disables the TFTP download of handsets DSCP tag notin call in call DSCP Differentiated Services Code Point is a QoS mechanism for setting relative priorities Packets are tagged with a DSCP field in the IP header for type of service The value may be set as a number from 0 255 and may be different for in call not in call modes The default values are as shown in the above screen not in call 16 in call 48 Inactivity Timeout min Set the number of minutes the administrative module can be le
51. he up to four letter feature abbreviation that is displayed on the handset Example To assign FCN 8 to the Transfer feature Level 0 softkey C displayed as Xferand with the 8 shortcut Level Softkey Shortcut Menu Label aoe Action 0 C 8 Transfer Xfer F8 With the above programming Xferwill appear in the Cccc display area at Level 0 and the end user can use the FCN 8 shortcut or press the C softkey to transfer a call Use the LinkPlus Interface Guide for your system to determine what features to assign to softkeys 82 PN 1725 36028 001_T doc Softkey and Shortcut Key Programming Speakerphone softkey programming Spectra Link 8020 8030 only The SpectraLink 8020 8030 Wireless Telephones have an internal speakerphone which is activated through a softkey Polycom recommends programming Level 0 softkey A for the speakerphone as that position matches the standby position the handset automatically assigns to the speakerphone The speakerphone softkey will be blank on the e340 h340 i640 handsets If the speakerphone is disabled in the Admin menu the Spkr softkey will not appear during standby However if it has been programmed in the SpectraLink 8000 Telephony Gateway the Spkr softkey will appear during active mode but it will be non functional Level Softkey Shortcut Menu Label en Action 0 A Speakerphone Spkr SPKR Action Eniry
52. he SpectraLink e340 h340 i640 Wireless Telephone Administration Guide or SpectraLink 8020 8030 Wireless Telephone Administration Guide Connect to the SpectraLink 8000 Telephony Gateway s per the instructions located in Chapter 8 Connecting to the SpectraLink 8000 Telephony Gateway and select a SpectraLink 8000 Telephony Gateway to administer Initial configuring of the SpectraLink 8000 Telephony Gateway s is done via a serial connection if a DHCP server is not available Set the network configuration options per Chapter 10 Network Configuration Configure additional SpectraLink 8000 Telephony Gateways Connect to each additional SpectraLink 8000 Telephony Gateway in your system and use the Network Configuration and Change Password if desired screens to configure them Reset each Gateway as the last configuration step Reset all SpectraLink 8000 Telephony Gateways After you have configured and reset the last SpectraLink 8000 Telephony Gateway do not unplug the serial cable Log in again and navigate to the Gateway Configuration screen Use the arrow keys 41 Spectra Link 8000 Telephony Gateway Administration Guide Send All 42 to highlight Reset All Systems and press Enter Respond with a to the reset prompt 7 For each Gateway assign handsets to telephone lines controlled by each SpectraLink 8000 Telephony Gateway per Chapter 13 Telephone Line Configuration 8 For each Gateway using Send All as indicated Est
53. he handset It can also be displayed on the handset by turning off the handset and then pressing and holding the Power On button The MAC address appears on the first line of the display 12 characters The MAC address can be manually entered by typing the entire address including digits and colons The MAC address can be automatically entered by typing R and following the prompts to turn on the handset Name Enter the user name assigned to the telephone This is for record keeping only it does not communicate the name to the PBX or the handset Extension Enter the extension assigned to this telephone This is for record keeping only it does not communicate the extension to the PBX or the handset Write the MAC address on the Wireless Planning Device Worksheet Repeat steps 2 3 and 4 for each handset to be added or changed Press Esc to return to the Netlink Wireless Telephone System menu PN 1725 36028 001_T doc Telephone Line Configuration A handset may be associated with one and only one telephone line The same MAC address may not be assigned to two or more telephone lines Deleting a Handset To delete a handset from the SpectraLink 8000 Telephony Gateway configuration PN 1725 36028 001_T doc 1 gn PF YN Navigate to the NetLink Wireless Telephone System menu of the SpectraLink 8000 Telephony Gateway that serves the port for the line being used by the handset Select Telephone Line Configuration
54. he installer punches down each telephone connection record the information on the form to identify the user and extension assigned A copy of this form should be posted near the cross connect block 25 Spectra Link 8000 Telephony Gateway Administration Guide 26 Telephone Ports UNUSED PAIRS DO NOT USE Two wire analog or digital demarc block The demarc block for the two wire analog or digital interface should be wired as follows LINE1 tip ring LINE2 f tP ring LINE3 f tP ring Linea tP ring Lines f P ring Lines f tP ring LiINE7 tP ring Lines f P ring LinEg f P ring LINE 10 ta LINE 11 ait LINE 12 cng LINE 13 a LINE 14 hen LINE 15 ara LINE 16 mes Two Wire Connector 25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR A PN 1725 36028 001_T doc Telephone Ports Note TX denotes data transmitted from the telephone system to the Gateway UNUSED PAIRS DO NOT USE Telephone Interface Configuration Four wire digital demarc block Connector A The four wire digital interface requires two demarc blocks one to Connector A and one to Connector B on the SpectraLink 8000 Telephony Ga
55. igured Phone Status or activity of the handset NoChkin The handset has not checked in with an AP It is out of range or powered off Chkin The handset has checked in and is in communication with an AP In Call The handset is in use Calls Duration The total number of calls made on this line since the system was brought up and the total duration of the calls System Uptime Length of time the SpectraLink 8000 Telephony Gateway has been powered on Wireless Telephone Status 102 Each SpectraLink 8000 Telephony Gateway tracks its handsets activity and provides this information through the Wireless Telephone Status screen These stats are used to help determine the source of audio quality problems From the System Status Menu select Wireless Telephone Status The SpectraLink 8000 Telephony Gateway displays up to 16 lines A sample SpectraLink 8000 Telephony Gateway screen is displayed here PN 1725 36028 001_T doc m e us m Not Not Not Not Not Not Not Not Not Not Not Not Not Not 61 02 6 Mi l 8 i 1 1 1 1 1 1 1 AO RWNE OOS IH System Uptime 61 13 29 Hostname slnk_ 6 11a UT MAC 66 96 7a 06 4 16 66 96 7a 06 62 36 Configured Configured Configured Configured Conf igured Configured Configured Configured Configured Configured Configured Configured Configured Configured Troubleshooting via the System Status Menu Wireless Telephone Status IP Add
56. ing demarcation blocks eee 24 Checking code sni krennenn 82 Configuration Access POINE woe esise ae eateaente tit 39 Feature Programming cccececseeeeteeeeees 69 Initial Setups iis aie nene econ 41 MeMa Siara a i a ahead 73 Telephone Lines sssscssscenseeesenesseeserseones 63 Connection to Telephone System 23 Customer SUpPPott 0 0 sce e ese ceeseeeteeneeseeeeneees 4 D Delete Wireless Telephone cee 65 Demarcation blocks Four wire digital tees eeeeeeeees 26 IniStalline scess aaesoieeiverszenc Aae aaa 24 Two wire analog or digital 25 Download master ccceesseseseseeeeseeteeeeeeeesenes 59 Download messages Failure or RECOVED sresti iisas 83 Normals siiacsisis ces cavveseststvevsneastas a ee 82 Downloading Software Updates 79 E Erasing MCMOTY ae eneses irese Saisi 82 Error Stat S sso E a a 88 Ethernet switch description eee 12 External Modem ccceeessseeeeseseeseeseseneneees 46 PN 1725 36028 001_T doc F Feature Programming configuration of 69 FIP Procedures enana n denise 81 G Ground in gie isee in e a R AE 33 H Hotlines n E 4 I Interface Modules types cece eee ee eeeees 23 IPC Cables yicscis cists eestor Seca ceded test de Bice Se 30 M MAC Addresser ns nen 64 Macros 42 a ae na R rar 69 Menus configuration Of cece eect ee eeeees 73 N NetLink Telephony Gateway Alarms Oe 88 COMPONEN S erein EAER 29 Front Panelini ereta e
57. ink e340 h340 i640 Wireless Telephones w softkeys pd 1 1spc bin Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server Aae e pd11gl3 bin as set in the Gateway Configuration screen WT TFTP Download Master IP address pd11spc3 bin PN 1725 36028 001_T doc 85 Spectra Link 8000 Telephony Gateway Administration Guide SpectraLink 8020 8030 Wireless Telephones pd1 4udsp bin Automatic from SpectraLink 8000 Telephony Gateway or TFTP Server pdt 4csp bin as set in the Gateway Configuration screen WT TFTP Download Master IP ahpa address sink_cfg cfg SpectraLink 8000 SVP Server SVP100 toc Load the updates onto the TFTP server and reboot the SpectraLink 8000 SVP Server Flashfs Zvmlinux Updating Larger Systems Using FIP 86 A network TFTP server will simultaneously update the handsets while the SpectraLink 8000 Telephony Gateway updates handsets one at a time Therefore in a larger system it is best to install and specify a system TFTP server for the TFIP Download Master see section 12 SpectraLink 8000 Telephony Gateway Configuration rather than using the SpectraLink 8000 Telephony Gateway as the TFTP server When using Telephony Gateways as the TFTP Download Master in a multiple Gateway system configure each Gateway to be the TFTP Download Master for the handsets registered to it An update only takes about a minute and a half but when that is multiplied by 16 handsets per Ga
58. lected SpectraLink 8000 Telephony Gateway are listed by the last three byte numbers in the MAC address If a line is not assigned to a handset not used will display Use the arrow keys to scroll through the lines 5 Display the line to add or delete a handset and follow the prompts displayed on the handset 6 If aname or extension must be associated with an added handset for record keeping purposes it must be entered on the SpectraLink 8000 Telephony Gateway Telephone Line Configuration screen PN 1725 36028 001_T doc Menu Programming no softkeys If your system is utilizing any SpectraLink Wireless Telephones that do not have softkeys PTB800 series or earlier Menu Programming is used to enable these handsets to display a list of system features that have been programmed for end user access The handset displays a menu of functions when the FCN key is pressed The menu should match the feature programming established in the Feature Programming screen for analog systems or in the PBX for digital systems per the LinkPlus Interface Guide for your PBX The handset displays four menus as the FCN key is pressed repeatedly Each menu has two display lines that are programmed in the Menu Programming screen which displays all four menus at once The default factory settings are for features most commonly accessed by users of the type of PBX installed with the SpectraLink 8000 System The sample screen shows default menus Menu Prog
59. lephony Gateways Config No IP address No IP address set in configuration Set IP address for SpectraLink 8000 Telephony Gateway Config No Ethernet address Bad software or bad flash memory Call Polycom Customer Service Config No Flashi data Bad software or bad flash memory Config Too many wireless More than five SpectraLink 8000 Check the SpectraLink 8000 gateways Telephony Gateways on the SVP Server for QOS setting network without correct SpectraLink in SpectraLink 8000 8000 SVP Server setup Telephony Gateway setup menu or remove SpectraLink 8000 Telephony Gateways from the network Config Unexpected SVPII A SpectraLink 8000 SVP Server is Check the SpectraLink 8000 box found on net on the network but the gateway is SVP Server for QOS setting not configured to use it in SpectraLink 8000 Telephony Gateway setup menu Config No SVPII box System is setup to use a Check the status of the available on net SpectraLink 8000 SVP Server but SpectraLink 8000 SVP none is available Server PN 1725 36028 001_T doc 95 Spectra Link 8000 Telephony Gateway Administration Guide Alarm Message Error Description Action DAA PBX table unavailable Bad software load on SpectraLink 8000 Telephony Gateway DAA PBX type unavailable Bad software load on SpectraLink 8000 Telephony Gateway Call Polycom Customer Service DAA DAA type Mismatch Installed PBX interface cannot be us
60. link 8000 System menu navigate to the Network Configuration screen and set the IP address Note that the Allow Telnet Connections option must remain at the default Yes in order to access this SpectraLink 8000 Telephony Gateway via the LAN You may optionally change the default host name if desired This is the name of the SpectraLink 8000 Telephony Gateway to which you are connected for identification purposes only This is the identifier that comes up on the initial connection screen as shown above You cannot enter spaces in this field After entering the static IP address navigate to the Gateway Configuration screen and reset the Gateway Once you have established the IP address via the Network Configuration menu and reset the Gateway you may use Telnet to continue the configuration of the Gateway If you have multiple SpectraLink 8000 Telephony Gateways to configure with static IP addresses ensure each one is connected to the Ethernet Switch as shown in the Installation sections of this document Use the serial connection to set the IP address for each one resetting each before moving on to the next After you have configured and reset the last SpectraLink 8000 Telephony Gateway do not unplug the serial cable Synchronize the Gateways by logging in again and navigating to the Gateway 47 Spectra Link 8000 Telephony Gateway Administration Guide Configuration screen Use the arrow keys to highlight Reset All Systems and press
61. llowing information System Uptime The time since the SpectraLink 8000 Telephony Gateway was power cycled or reset 103 Spectra Link 8000 Telephony Gateway Administration Guide Num Calls The number of currently active calls on the SpectraLink 8000 Telephony Gateway Max Simul Calls The maximum number of simultaneous active calls on the SpectraLink 8000 Telephony Gateway Software Version 104 Hostname slnk_ 6 11a IP Address 186 13 6 56 Each SpectraLink 8000 Telephony Gateway and wireless telephone runs Polycom s proprietary software that is controlled and maintained through versioning The Software Version screen provides information about the version currently running on the components This information will help you determine if you are running the most recent version and will assist Polycom Customer Support in troubleshooting software problems From the System Status Menu select Software Version A sample SpectraLink 8000 Telephony Gateway screen is displayed below Software Versions Hardware Versions 05781700 Boot Code 661 887 0415 Factory Page Ba34 gt Flashi Downloader f 8233 gt Functional Code CB19 gt fnetla bin 27 lt B19f gt auxlry bin 053 074d pft 2c bin 056 886 gt pdt 6c bin 030 lt c8d gt phintl bin 004 ee gt Gateway SUP Mode 2Mb Timed Release Radio Speed Slow Phone 66 9 7a 66 62 36 Esc Exit B If obsolete versions are listed here
62. lycom Inc has prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom nor be implied to grant any license to make use or sell equipment manufactured in accordance herewith Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult Polycom to determine whether any such changes have been made No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity response time performance suitability for use or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose or give rise to any liability of Polycom whatsoever Contact Information Please contact your Polycom Authorized Reseller for assistance Polycom Inc 4750 Willow Road Pleasanton CA 94588 http www polycom com PN 1725 36028 001_T doc About This Guide This document explains how to install configure administer and troubleshoot the SpectraLink 8000 Telephony Gateway Polycom Model Numbers This document covers the following registered model numbers TGA108 TGA116 TGU108 TGU116 Referenced Documents PN 1725 36028 001_T doc Spectra
63. m being present on exposed metal surfaces the following installation procedure must be followed PN 1725 36028 001_T doc Install Spectra Link 8000 Telephony Gateway All system units must be grounded to a protective earth by means of the grounding stud located on the rear panel Refer to the illustration below for recommended continuity connection 10 32 NUT 10 STAR W ASHER GROUND STRAP 10 STAR W ASHER 10 32 GROUND POST No more than 15 units may be grounded through one connection to the protective earth ground Systems involving more than 15 units must be broken up into groups of 15 or fewer units with each group provided with an independent protective earthing conductor PN 1725 36028 001_T doc 33 Spectra Link 8000 Telephony Gateway Administration Guide Installing Multiple SoectraLink 8000 Telephony Gateways If installing more than one SpectraLink 8000 Telephony Gateway the ESD bonding strap s must be installed between adjacent Gateways Mount Gateway 1 See directions for installing a single Gateway in previous section Measure carefully to allow no more than 1 2 between Gateways Drill holes and place screws Position each SpectraLink 8000 Telephony Gateway with Connector A to the right horizontal or bottom vertical Slide the SpectraLink 8000 Telephony Gateway over the screws until the unit drops into place in the keyhole opening Tighten screws fully Ground the unit per Grounding
64. n the settings marked with an arrow bullet gt are changed the SpectraLink 8000 Telephony Gateway automatically goes into Maintenance Lock and prevents any new calls from starting Resetting terminates any active calls and clears the Maintenance Lock Ethemet Address The MAC address of the SpectraLink 8000 Telephony Gateway set at the factory and not user configurable gt IP Address Established in the initial serial connection and may be changed as needed This is the IP address of the SpectraLink 8000 Telephony Gateway as defined by your network administrator Enter the complete address including digits and periods DHCP may be entered and if so the S Send All option allows you to configure all SpectraLink 8000 Telephony Gateways with DHCP gt Hostname The hostname identifies this particular SpectraLink 8000 Telephony Gateway and is for identification purposes only The default name may be changed to something locally suitable You cannot enter spaces in this field Subnet Mask The network administrator must define the subnet mask Default Gateway IP address of a router on the local subnet Allow Telnet Connections Enter Yes to allow connection to the SpectraLink 8000 Telephony Gateway via Telnet enter No if you do not want to allow Telnet connection Allow FIP Connections Enter Yes to allow the SpectraLink 8000 Telephony Gateway to communicate via FTP enter No if you do not want to allow this FTP is used for software u
65. nsole Screens 43 8 Connecting to the Spectra Link 8000 Telephony GAWA Y iico sissies ste atest aaa aa A Connect via the Serial Port snsseeosseeneesessssesereeressssesrreneessssesree 45 Select a SpectraLink 8000 Telephony Gateway to Administer 46 Connecting via Telnet scios aean a ARER 49 Connecting via External Modem se saisisinsssisesiaotdssieonriesiuaonantasssaaenees 49 Connecting via Internal Modem s sssssssssessresesrsesresrsrsrrrrrsesesreress 51 6 PN 1725 36028 001_T doc Contents S Mam MG 0 eisa 53 LO Network Configuration ssssssssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 55 11 SetorChange Password s ssnsnnsnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 59 12 SpectraLink 8000 Telephony Gateway Configuration 61 Reset the SpectraLink 8000 Telephony Gateway ieee 65 13 Telephone Line Configuration s ssssssssussesusnununnnnununnnnnnennnnen 67 Adding or Changing a Tae saxitssesecerssveadssvansatssveneedidsnuassteusslisarden 67 Deleting a Handset ercccssraaneiaea iiaa a Ra 69 14 Features Programming MenU ssussussunsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnan 71 15 Feature Programming no SOftkeyS ssssssssesssessecesees 73 Programming Digital PBX Features s ssseseseiesesesrsrsrersrrerereeeree 74 Programming Analog PBX Features z incvssccsmssntsavntvestenvepuideranvadtevacs 74 Programming the ADMIN Feature ssssesssssseserserrsesrsrenrsrerereerreses 76 16 Menu Programming no SO
66. ny Gateway Administration Guide 2 Runa terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None 3 Press Enter to display the SpectraLink 8000 Telephony Gateway login screen 4 Enter the default login admin and default password admin These are case sensitive Selecta SpectraLink 8000 Telephony Gateway to Administer After connecting to the SpectraLink 8000 Telephony Gateway the first Administrative Console screen is the Gateway Connection Selection screen It allows you to select the SpectraLink 8000 Telephony Gateway to be administered Once they are configured this screen lists all SpectraLink 8000 Telephony Gateways by hostname and IP address The hostname may either be the default name or a custom name established from the Network Configuration screen The following example shows just one SpectraLink 8000 Telephony Gateway in a system 46 PN 1725 36028 001_T doc PN 1725 36028 001_T doc Connecting to the SpectraLink 8000 Telephony Gateway Gateway Connection Selection Hostname slnk_ 11a IP Address 16 13 06 56 Nam e k_80611a IP Address ln UR EREET Exit Enter Select R Exit Use Arrow Keys to Move Cursor If using a serial connection only the SpectraLink 8000 Telephony Gateway that is connected via the serial cable is shown 1 4 From the Net
67. o assist in troubleshooting problems by remotely accessing the Gateway If this is required Customer Service personnel will give instructions on how to configure the modem 51 Main Menu The Netlink 8000 System menu provides a list of options for the maintenance of the SpectraLink 8000 Telephony Gateway and the handsets it supports NetLink Wireless Telephone System Hostname slnk_ 6 11a IP Address 16 13 0 56 Telephone Line Configuration Gateway Configuration Network Configuration Features Programming Menu Change Password Enter Select Esc Exit Use Arrow Keys to Move Cursor Menu Option Function System Status Provides status of SpectraLink 8000 Telephony Gateway and its communications links Used to view the system operation and troubleshoot problem areas Telephone Line Configuration Used to add delete and maintain handsets Gateway Configuration Used to enter and maintain configuration information for the operation of the SpectraLink 8000 Telephony Gateway Network Configuration Used to enter and maintain configuration information for the SpectraLink 8000 Telephony Gateway as a component on the LAN Features Programming Menu Features Programming associates telephone system features with FCN keys and or softkeys on the handset Change Password Used to change the administration password PN 1725 36028 001_T doc 53 Network Configuration IP address
68. o steps are usually done by the customer up to the point of installing and connecting the SpectraLink 8000 Telephony Gateway s to the telephone demarc blocks and LAN access device At that point a qualified Polycom installer assists the customer in completing the remaining steps 1 Site Preparation Done by the customer or a wire technician contractor 2 Spectra Link 8000 Telephony Gateway Installation Done by the customer or Polycom If five or more SpectraLink 8000 Telephony Gateways are to be installed a SpectraLink 8000 SVP Server is required and would also be installed in this step 3 Spectra Link 8000 Telephony Gateway Configuration Done by the customer or Polycom Conditional Spectra Link 8000 SVP Server Configuration If a SpectraLink 8000 SVP Server has been installed its configuration would also be done in this step per SpectraLink 8000 SVP Server Administration Guide for SRP 4 Spectra Link Wireless Telephone Configuration Done by the customer or Polycom specialist per SpectraLink model Wireless Telephone Administration Guide 5 System Certification Done after installation to confirm the system is working properly per SpectraLink model Wireless Telephone Administration Guide 17 Site Preparation As shown in the system diagram in the previous section the SpectraLink 8000 Telephony Gateway is connected to both the Ethernet switch and the wired telephone system the SpectraLink 8000 SVP Server is connec
69. oads factory default settings AT amp HO Sets Transmit Data Flow control to disabled AT amp R1 Sets modem to ignore Request to Send RTS AT amp WO Saves the configuration 3 Power off the modem and then turn it back on 4 Type ATI4 and press Enter The settings should match those shown in the following figure which was taken from ProComm Plus U S Robotics Sportster 33608 Fax Settings BA Ei Fi Mi Qh Wi 4 BAUD 19268 DIAL TONE SH8 H68 S87 868 515 880 25 005 33 868 42 668 ON HOOK amp A3 amp B1 amp Ci amp D2 amp GA amp HA BIB amp KL amp M4 AHG SPH BRI 886 amp IS BUR amp Yi 81 488 S88 482 516 888 27 688 34000 LAST DIALED OK 82 443 8 4G6 513 868 28 868 835 000 Alt Z FOR HELP ANSI YA PARITY N WORDLEN 8 883 813 SA4 A1A S85 808 SH6 AAZ 816 814 11 878 12 858 13 8h8 819 888 21 818 22 817 23 819 827 826 3000 31 128 32 882 836 814 S38 866 3839 606 41 668 17208 N61 LOG CLOSED PRINT OFF OFF_ LIWE PN 1725 36028 001_T doc Connecting to the SpectraLink 8000 Telephony Gateway Connect the modem Unplug the modem from the PC s serial port and plug it into the SpectraLink 8000 Telephony Gateway Connecting via Intemal Modem PN 1725 36028 001_T doc An internal 2400 baud modem is built into the SpectraLink 8000 Telephony Gateway Line one can be configured to connect via this modem The modem is only used by Polycom Customer Service t
70. odes for wiring Prepare Demarcation Demar Blocks PN 1725 36028 001_T doc The SpectraLink 8000 Telephony Gateway is connected to the existing telephone system using RJ 21 connections A SpectraLink 8000 Telephony Gateway is designed to operate with a specific interface to the telephone system two wire digital two wire analog or four wire digital A four wire system may require two demarc blocks Based on the number and type of interfaces in the system determine the number of 25 pair cables required to connect telephone line ports to the demarcation blocks If the wiring between the SpectraLink 8000 Telephony Gateway and the telephone system leaves the building consult your telephone system manual for instructions on providing adequate lightning and other over current protection All SpectraLink 8000 Telephony Gateways except the TGA116 are intended only for connection to the isolated side of an on premises PBX or key system The interfaces are intended to connect to digital PBX ports that provide signals of 5Vp p max AC components Some PBXs provide a 48 V DC offset Modem administration The SpectraLink 8000 Telephony Gateway can also be accessed remotely using its internal modem and a dedicated telephone line If 23 Spectra Link 8000 Telephony Gateway Administration Guide your site will use administration by modem this connection should be included in the wiring installation 24 PN 1725 36028 001_T doc
71. oftware error usually seen in conjunction with other errors Correct the CT DAA alarms first and if the Module alarm persists contact Polycom Customer Support Reset reset SpectraLink 8000 Telephony Gateway PN 1725 36028 001_T doc 97 Spectra Link 8000 Telephony Gateway Administration Guide empty transmissions within 10 ms Indicates high traffic on network Alarm Message Error Description Action Note Radio alarms usually indicate internal software errors Usually there will be no external indication of a problem Radio Invalid Free Level Internal software error Call Polycom Customer Service Radio No IP Address Internal software error Radio No IP Packet Internal software error Radio IP Packet Error An IP packet with insufficient IP Possible network problem header length contact network vendor Radio SRP Packet Error Incompatible software between Call Polycom Customer handset and SpectraLink 8000 Service Telephony Gateway Provide software version information Radio SRP Invalid AID Incompatible software between Call Polycom Customer handset and SpectraLink 8000 Service Provide software Telephony Gateway version information Possible network error If versions are compatible contact network administrator Radio SRP Invalid Hook Incompatible software between Call Polycom Customer State handset and SpectraLink 8000 Ser
72. or NONE The log server is the IP address or hostname of the Syslog server on the network The gateway will output syslog format diagnostic messages This is usually not needed SNIP The SNTP Simple Network Time Protocol server provides a time stamp for syslog messages See the Configuration and Administration document for the SpectraLink Wireless Telephone for detailed information about syslog messages If syslog is being used then SNTP server should be set to the hostname or IP address of an SNTP server GMT Offset Difference in hours from Greenwich Mean Time used for time stamping by SNTP There is no automatic adjustment for Daylight Savings Time Enter 0 to 12 for zones that are earlier than GMT and 0 to 12 for zones that are later than GMT Example Mountain Standard Time is 7 or 6 during DST SNMP Simple Network Management Protocol Enter the IP address of the SNMP server to allow alarms and other simple events to be sent from the SpectraLink 8000 Gateway to the SNMP server More specific configuration information is not sent IGMP Internet Group Management Protocol Yes enables No disables This is used for managing multicast traffic It should typically be set to Yes Maintenance Lock The system automatically sets this option to Yes after certain maintenance activities that require reset These are indicated in this list with an arrow bullet Maintenance Lock prevents any new calls from starting Note that the adminis
73. ormation can help troubleshoot network problems A sample screen is displayed here Network Status slnk_ 6 11a IP Address 66 96 7a 66 G1i 1a 6 61 11 57 User Time Period T Pkts 28945 626 18932 15972 8 29486 1166 116169 16 16 13 6 56 Bytes 3681478 44476 8 1559893 54 1501832 229 8 8 3126134 941 121116 8 User Pkts 936 Frame Align Missed Slots 2 Buffer Overflow C Clear Esc Exit PN 1725 36028 001_T doc Three items display at the top of the screen Ethemet Address MAC address of the SpectraLink 8000 Telephony Gateway hexadecimal Stats Time Period The length of time the statistics have been accumulating in the Pkts and Bytescolumns This is either the system uptime or the time since a user pressed C Clearwhile viewing this display User Time Period The length of time in seconds statistics will accumulate in the Userpkts column before resetting to zero When troubleshooting a problem use this setting to isolate statistics for a given time period for example one hour This is the only field in this screen that can be changed by the user 99 Spectra Link 8000 Telephony Gateway Administration Guide 100 S The rest of the display is a table of Ethernet statistics The Pkts and UserPkts columns list the count of Ethernet packets received or transmitted The Bytes column is the count of bytes received or transmitted during the amount of time indicated by Stats Time
74. ot CRC The handset will attempt to download the file again FF Timeout error TFTP server did not respond within a specified period of time Erase Failed Download process failed to erase the memory in the handset This operation will retry Waiting Handset has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again Internal OE Error while writing the Flash return handset to factory Errors OF No functional code return handset to factory Backup and Restore Spectra Link 8000 Telephony Gateway Configuration Proper software maintenance activities include backing up the system to safeguard the configuration of the SpectraLink 8000 Telephony Gateway FTP is used to copy the Gateway configuration filename config bin from the SpectraLink 8000 Telephony Gateway for backup purposes The files can then be restored to the system as needed also using FTP eS The following is an example of software transfer using FTP FTP commands may vary depending on your FTP program To copy the configuration from to the SpectraLink 8000 Telephony Gateway 1 Connect to the SpectraLink 8000 Telephony Gateway 2 Log in using the administrator login and password A login confirm message will display followed by the FIP gt prompt PN 1725 36028 001_T doc 89 Spectra Link 8000 Telephony Gateway Administration Guide 3 4 At the FTP prompt
75. ot being used When you have finished programming the macros press Esc to return to the NetLink Wireless Telephone System menu 75 Spectra Link 8000 Telephony Gateway Administration Guide Programming the ADMIN Feature 76 The ADMIN option allows the system administrator to add and delete handsets via another handset rather than via the SpectraLink 8000 Telephony Gateway Any function key sequence may be programmed to ADMIN by typing ADMIN next to the desired key The ADMIN feature may be programmed on only one SpectraLink 8000 Telephony Gateway the one that contains the line used by the system administrator in order to limit its accessibility system wide When the ADMIN function is active pressing the function key sequence on the handset will open the ADMIN function The following steps allow the administrator to add or delete a handset 1 Press FCN plus the assigned key Once in the ADMIN function pressing the FCN key will cancel the action and return to the previous menu level 2 Enter the SpectraLink 8000 Telephony Gateway password using the handset keypad Note that the password is case sensitive The key steps through each letter and number as it is repetitively pressed 3 Once the password is accepted the SpectraLink 8000 Telephony Gateways are listed Use the arrow keys to scroll through the list Press 0 the zero key to select the correct SpectraLink 8000 Telephony Gateway 4 The handsets assigned to the se
76. pdates as well as to backup and restore software configuration See the Software Maintenance section for more information about FTP The Allow Telnet and Allow FIP Connections options are security points If both of these are disabled the only method for accessing the SpectraLink 8000 Telephony Gateway will be via serial connection DNS server and DNS domain These settings are used to configure Domain Name services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the gateway to attempt to automatically get the PN 1725 36028 001_T doc PN 1725 36028 001_T doc Network Configuration correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP WINS servers These setting are used for Windows Internet Name Services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the gateway to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired DHCP When the name services are set up correctly the SpectraLink 8000 Telephony Gateway can translate hostnames to IP addresses Using Telnet it is also possible to access the SpectraLink 8000 Telephony Gateways using their hostname instead of the IP address Logging and Log server Logging can be set to Syslog
77. ping Rfor On Air Register and powering on the handset The MAC address is automatically captured Optionally the party s name and extension number may be recorded Use the arrow keys to navigate to the name and extension fields and manually enter the associated data The system will not allow you to register the same handset to two different lines Use Esc to cancel out of any unwanted transaction PN 1725 36028 001_T doc 67 Spectra Link 8000 Telephony Gateway Administration Guide 68 Host 66 6G Not Not Not Not Not Not Not Not Not Not Not Not Not 61 02 03 E 8 l 6 5 1 1 1 1 1 1 1 AO AWN Owe ynns R On Air ot Configured Telephone Line Configuration name slnk_ 6 11a IP Address 16 13 6 56 MAC Address Name Extension 90 7a 60 4 16 Sue Smith 46 90 7a 00 02 36 John Smith NONE Conf igured Conf igured Conf igured Conf igured Conf igured Conf igured Conf igured Conf igured Conf igured Conf igured Conf igured Conf igured Conf igured Register D De lete Enter Edit Esc Exit Use Arrow Keys to Move Cursor 1 Navigate to the NetLink Wireless Telephone System menu for the SpectraLink 8000 Telephony Gateway that serves the port to be configured Select Telephone Line Configuration Enter the following information for each assigned line Use the arrow keys to navigate through the fields MAC Address The MAC address is printed on the sticker underneath the battery on t
78. power 1 Once the units have been properly grounded connect the power plug from the AC adapter to the jack labeled PWRon the SpectraLink 8000 Telephony Gateway PN 1725 36028 001_T doc Insta Il Spectra Link 8000 Telephony Gateway N Use only the provided Class II AC Adapter with output 24V DC 1A gt For proper operation all SpectraLink 8000 Telephony Gateways eS must be powered on and off at the same time For installations with more than one SpectraLink 8000 Telephony Gateway use an outlet strip with a built in power switch to allow SpectraLink 8000 Telephony Gateways to be turned on and off together 2 Plug the AC adapter into an 110V AC outlet or switch on the outlet strip to apply power to the SpectraLink 8000 Telephony Gateway 3 Verify that leakage current touch current is below 250 pA rms on exposed metal surfaces 4 If leakage is excessive power off the system and re verify ground path continuity 5 The system will cycle through diagnostic testing and the LEDs will blink for about one minute When the system is ready for use The E error LED should be off on each SpectraLink 8000 Telephony Gateway Status 1should be blinking on each SpectraLink 8000 Telephony Gateway Status 5 should be lit on one and only one SpectraLink 8000 Telephony Gateway If Status 5 is lit on more than one SpectraLink 8000 Telephony Gateway the SpectraLink 8000 Telephony Gateways are not correctly connected to one
79. ramming Hostname slnk_ 11a IP Address 16 13 6 56 1 Line 1 EMEEN E Line 2 9 Exit Menus 2 Line 1 Prey Next Line 2 Select Menu 3 Line 1 Start Toggle Line 2 Hook On Off 4 Line 1 Line Menu Menu Menu Delay 1 Function key press Yes Restore Factory Defaults Set Menus in all gateways Send All D De lete Enter Edit Esc Exit Use Arrow Keys to Move Cursor All of the settings can be customized to conform to the feature programming established at the site Each SpectraLink 8000 Telephony Gateway should be programmed with identical menus PN 1725 36028 001_T doc 77 Spectra Link 8000 Telephony Gateway Administration Guide 78 e For analog interfaces the features defined for the custom menus should match the features programmed in the Feature Programming screen For example if you have defined FCN 2 on Feature Programming as Xfer then you should also define FCN 2 on Menu Programming as Xfer e For digital interfaces the features defined for the custom menus should match the programming assigned through the PBX For example if you have assigned Xferto the key that corresponds to FCN 2 on the digital telephone that is being emulated by the handset you should define FCN 2 on Menu Programming as Xfer See the Link Plus Interface Guide for your PBX for information on key assignments for your type of telephone system Note that some key assignments cannot be customized on certain types of telephone system
80. re updates from the SpectraLink 8000 Telephony Gateway or designated TFTP server to the handsets The downloader function in the handset checks its software version every time the handset is turned on If there is any discrepancy in the functional code pdt02c bin or pft02c bin or pd11spc bin or pdt06c bin or the image phintl bin or phintl24 bin the handset immediately begins to download the update You may use the Checkout all phones option in the Gateway Configuration menu to update all handsets If the TFTP server is ona PC this command may be used to upgrade each handset without having to reset the Gateway This command forces all the handsets on the system to check in with the Gateway They will check their current software version against the version stored on the TFTP server and download if needed Any handset in a call will perform their checkout after the call has been completed Normal download messages When the handset is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Message Description Checking Handset is contacting the Download Master to determine if it has a newer version of Code software that should be downloaded Erasing Handset has determined that a download should occur and is erasing the current Memory software from memory This message also displays a progress bar When the progres
81. ress 16 13 0 58 Current AP TRMiss z 00 40 96 46 06 c5 00 40 96 25 7d 55 NONE TkRetryx RXRetryz 1 OCOOCOCCCOCOCOCCOCOCOCO0OOOH Seqeqgceqoeqoooooorgow pa esseessssssssssy Seqgegqcseoeooogogoeoeos Num Calls 1 Max Simul Calls C Clear Esc Exit PN 1725 36028 001_T doc WTMAC The MAC address of the handset Current AP The MAC address of the AP the handset is using or last used If the handset is not checked in the SpectraLink 8000 Telephony Gateway will display none The handset computes the rate for the following statistics by calculating the number to increase quickly when retries begin As retries lessen to zero and the transmissions become more reliable the number peaks and decreases slowly Viewing speed of increase decrease as well as total count reached will give you an accurate picture of the Retry and Missed characteristics TX Retry The rate at which packets the handset sent to the AP had to be retried See below for an extended explanation of TX and RX Retry RX Retry The rate at which packets the handset sent to the AP had to be retried TX Miss The rate at which audio packets were successfully transmitted by the handset There is usually a burst of missed packets at the start of a call the number should quickly drop to less than 100 RX Miss The rate at which audio packets were never received by the handset The three statistics across the bottom of the screen give the fo
82. s Navigate to the NetLink Wireless Telephone System menu for the SpectraLink 8000 Telephony Gateway and select Menu Programming The screen will display the defaults for your system Each of the four menus displays two lines The numbers followed by the equal sign indicate which key to press on the handset to activate the feature such as 2 Xfer Transfer These lines will display on the handset exactly as programmed here All SpectraLink 8000 Telephony Gateways should be programmed identically If any of the factory defaults have been changed via Feature Programming or in the steps outlined in the LinkPlus Interface Guide for your PBX the menu items here should be changed so that they correspond to what has been programmed elsewhere The Delay function is utilized when the PBX uses softkeys With Delay when the FCN key is pressed the handset displays the features that are associated with the softkeys so that one of these features can be selected first If Delay is programmed pressing FCN twice will bring up the programmed menus immediately Restore Factory Defaults allows you to reset the menus See the LinkPlus Interface Guide for your PBX for the default menus programmed by Polycom To change the menu settings 1 Navigate to the menu display screen number 1 4 to be edited 2 Press Enter to change the information then enter the information to be displayed on each line of the menu 3 Press Enter to save the entries P
83. s bar fills the display line the erase operation is complete Updating Handset is downloading new software into memory The number icons at the bottom of Code the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file 88 While the handset is updating the NO SVC message displays and the handset should NOT be powered off When the update is complete the handset displays the extension number and is ready for use PN 1725 36028 001_T doc Software Maintenance Download failure or recovery messages The following display messages indicate a failure or recovery situation during the download process Message Description Server Busy Handset is attempting to download from a Download Master that is busy downloading other phones and refusing additional downloads The handset will automatically retry the download every few seconds TFTP ERROR x yy A failure has occurred during the TFTP download of one of the files x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error Check the TFTP server configuration 81 File put into memory did n
84. s discarded because there were over sixteen collisions After sixteen collisions the Ethernet controller hardware discards the current packet and attempts to send the next packet in its buffer CRC Enors The number of packets discarded by the Ethernet controller because of a CRC Cyclic Redundancy Check error Frame Align The number of packets the Ethernet controller discarded because of an error in their frame alignment PN 1725 36028 001_T doc Troubleshooting via the System Status Menu Missed Slots Occurs when the SpectraLink 8000 Telephony Gateway does not have sufficient time to process audio This number should always be 0 or 1 Buffer Overflow Number of times Ethernet controller received more packets than it had buffers to store them Indicates extreme traffic Telephone Line Status Hostname slnk_ 6 11a IP Address 180 13 6 56 Name Sue Smith John Smith NE 07 8 a 16 11 12 13 14 15 16 System Uptime 1 12 44 Num Calls 1 Max Simul Calls i Each SpectraLink 8000 Telephony Gateway associates handsets with lines from the host telephone system PBX as configured in the system setup Operational information about each handset connection is provided through the Telephone Line Status screen This information corresponds with the configuration information set up from Telephone Line Configuration option on the NetLink Wireless Telephone System menu When the SpectraLink 8000 Telephony Gateway needs to be
85. ss LAN vendor and or Polycom Customer Support will use the data on this screen to troubleshoot AP problems From the System Status Menu select Access Point Status The screen displays a maximum of 16 APs one per row If the list is full and a different AP is used by a handset the AP that has not been heard from for the longest time is replaced A sample screen is displayed here Access Point Status C Clear Esc Exit PN 1725 36028 001_T doc Access Point MAC The MAC address of the AP NumWIs The number of handsets currently in communication with this AP MaxWis The maximum number of handsets that have simultaneously used the AP since last reset NotBest The number of times a handset indicates that it is not using the best AP Last Heard The time a report from a handset was received that included information about the AP A significant difference between 93 Spectra Link 8000 Telephony Gateway Administration Guide Error Status 94 Last Heard and System Uptime indicates that the AP has not been used recently which might indicate that there has been a break in communications System Uptime Is the time elapsed since the SpectraLink 8000 Telephony Gateway was last reset or power cycled This indicator allows you to check AP activity against SpectraLink 8000 Telephony Gateway functionality If the SpectraLink 8000 Telephony Gateway should be hearing from an AP due to an active handset that should be using
86. ssociated wired LAN so that they are not impacted by each other s traffic The SpectraLink 8000 Telephony Gateways the APs and their associated Ethernet switch must all be on the same subnet because certain network traffic such as required multicast events will not be passed through a router PN 1725 36028 001_T doc PN 1725 36028 001_T doc Spectra Link Overview Spectra Link 8000 SVP Server The SpectraLink 8000 SVP Server manages call volume and speed It is required in any system when five or more SpectraLink 8000 Telephony Gateways are connected to the LAN With 40 SpectraLink 8000 Telephony Gateways cabled together a single SpectraLink 8000 SVP Server supports 120 simultaneous handset calls Multiple SVP Servers can be installed to maximize system capacity Administrative computer An administrative computer is required for setup and maintenance of the SpectraLink 8000 Telephony Gateway and the SpectraLink 8000 SVP Server This computer may be only temporarily connected to the Ethernet switch a dedicated computer is not required Some installations use a laptop to configure and maintain system components The administrative computer can also be used to periodically upgrade the SpectraLink 8000 Telephony Gateway software via FIP and the handset and SVP Server software via TFTP 13 Spectra Link 8000 Telephony Gateway Administration Guide System Diagram Administrative computer a E 1 Wireless i
87. t character must be a letter e Numbers or letters are allowed e No dashes spaces or punctuation marks etc are allowed Select the Change Password option from the NetLink Wireless Telephone System menu Change Password Hostname slnk_ 6 11a IP Address 16 13 6 56 Old Password auadadaadaiadaiadenaiananananal New Password PEE OE Confirm New Password HEEE EEEE Set Password on all gateways Set Password on this gateway only Enter Edit Esc Exit Use Arrow Keys to Move Cursor PN 1725 36028 001_T doc 59 Spectra Link 8000 Telephony Gateway Administration Guide If you forget a password call Polycom Customer Service for assistance gt In order for Send All to function across all SpectraLink 8000 ts Telephony Gateways all passwords must be identical If one or more SpectraLink 8000 Telephony Gateways are configured with different passwords the Send All command will not configure them and they must be administered independently 60 PN 1725 36028 001_T doc Spectra nk 8000 Telephony Gateway Configuration Select Gateway Configuration from the NetLink Wireless Telephone E Use Arrow Keys to Move System menu Hostname lephone Switch Type e SVP100 for QO8 eway ID Number ash Delay Time sh Disconnect Time Calls Per Access Point Companding Type OAI Hostname TFTP Download Master system id DSCP tag not in call DSCP tag in call Inactivity timeout min System Locked Maintenance Lock
88. t connection The SpectraLink 8000 Telephony Gateway and wireless telephones rely on wireless LAN APs to transmit and receive packets from wireless telephone devices The APs must be compatible with the IEEE 802 11 standard for wireless LANs either frequency hopping or direct sequence spread spectrum radios To configure a wireless LAN to support SpectraLink 8000 Telephony Gateways and wireless telephones refer to Best Practices for Deploying Enterprise Grade Wi Fi Telephony IP addressing The SpectraLink 8000 Telephony Gateway along with each of the handsets associated with it requires an IP address The system administrator must determine what IP addresses are to be used by the SpectraLink 8000 Telephony Gateway and APs Handsets can be configured to use DHCP or Static IP addressing Record IP address assignments on the Wireless Device Planning Worksheets one for each SpectraLink 8000 Telephony Gateway These worksheets may be started when the system is installed The information recorded on them is used in the configuration and continuing administration of the system 21 Spectra Link 8000 Telephony Gateway Administration Guide IP multicast addresses are used by the SpectraLink i640 and 8030 Wireless Telephone This requires that multicasting be enabled on the subnet used for the SpectraLink Wireless Telephones SVP Server and Telephony Gateways Routers are typically configured with filters to prevent multicast traffic from
89. te Preparation cscarnir LO Reguired Materials sieci iieii aiia 19 LAN ReguirementS ase iaesiahasadsatsxabteasapaniante onta an ai 21 Location of SpectraLink 8000 Telephony Gateway and SVP SLAA E E E 22 4 Telephone Interface Configuration sssssssssssssssesseees 23 Prepare Demarcation Demarc BlockS s esesssseesrereseserereeeree 23 PN 1725 36028 001_T doc 5 Spectra Link 8000 Telephony Gateway Administration Guide Install Telephone Demare Blocks iscisiscisnsvcasstiiineatvntinnsnnsbtansapudcndovse 25 Assign and Program Telephone Ports s ssssssessseeereeesesrereerseerere 25 Connect Telephone Lines to Demarc BLOCKS eee 20 5 Pre Insta llation Verification BERR RRR 29 Verify Pre Installation Requirement 0ccccceeseeesssseeeeteenees 29 Check OOS INS isisi a a 29 6 Install SpectraLink 8000 Telephony Gateway s s s 31 Mount to Rack or Wall sii iosticcsscsites coin neccpsansceataiginnadan eaanienne 31 Installing Multiple SpectraLink 8000 Telephony Gateways 34 Connect SpectraLink 8000 Telephony Gateway to Demarc PROC IGG a cncltvatacsede suri eree tuna nin a a a rae einai eats 36 Connect SpectraLink 8000 Telephony Gateway to LAN 36 7 SpectraLink 8000 Telephony Gateway Administration OVEIVICU asses casts cad ccccisd iaaa aaan ata ceceennteteeeee O SpectraLink 8000 Telephony Gateway Configuration SINC T E EE 41 Send ATN aesa Ere E E REEE E E E E 42 Navigating through the Administration Co
90. ted to the Ethernet switch only The specifications covered here allow for great flexibility in physical placement of the components within stated guidelines This unit must be installed by a service person familiar with the installation of electronic equipment Do not power up the unit before it has been properly grounded to a protective earth See Chapter 6 Install SpectraLink 8000 Telephony Gateway Grounding instructions Required Matenals PN 1725 36028 001_T doc The customer must provide the following equipment e Power Outlet s Must accept Polycom provided AC adapter one for each SpectraLink 8000 Telephony Gateway and one for the SpectraLink 8000 SVP Server if required For multiple SpectraLink 8000 Telephony Gateway installations provide power strips with sufficient outlets and built in power switches to enable the Telephony Gateways to be powered on and off at the same time e CrossConnect Block Required to connect the PBX ports to the SpectraLink 8000 Telephony Gateway s e 25 PairCables RJ 21 male at SpectraLink 8000 Telephony Gateway end required to connect each SpectraLink 8000 Telephony Gateway to the cross connect blocks e Backboard space The SpectraLink 8000 Telephony Gateway and the SpectraLink 8000 SVP Server are designed to be wall mounted to 3 4 plywood securely screwed to the wall e Screws Required to mount the SpectraLink 8000 Telephony Gateway and the SpectraLink 8000 SVP Server if requir
91. tercepted by the SpectraLink 8000 SVP Server and encapsulated for prioritization as they are routed to and from the SpectraLink 8000 Telephony Gateway See SpectraLink 8000 SVP Server Administration Guide for SRP for detailed information about this device System Timing 10 The SpectraLink 8000 Telephony Gateways provide SVP when there are four or fewer Gateways in the system In this configuration system timing is done through the IPC cables between each Gateway If a SpectraLink 8000 SVP Server is installed in a system with four or fewer Gateways the IPC cables are not required If there are five or more Gateways in the system then one or more SpectraLink 8000 SVP Server must be installed to handle the increased load and additional timing requirements See SpectraLink 8000 SVP Server Administration Guide for SRP PN 1725 36028 001_T doc Spectra Link Overview System Speed SpectraLink Wireless Telephones can operate up to 54 Mb s in 802 11a and 802 11g modes and up to 11 Mb s in 802 11b and b g mixed modes In the b and b g mixed modes if certain versions of legacy SpectraLink Wireless Telephones are used in the system all handsets running in that mode will operate at the lowest common capability System Components PN 1725 36028 001_T doc Spectra Link Wireless Telephones Employees can carry handsets to place and receive calls as they move throughout the building The handsets are to be used on premises they are not
92. teway They should be wired as follows Liner tx P ring Line 2 TX up ring Line3 Tx f P ring Lineatx f P ring Lines TX f P ring Lines Tx tP ring Line7 Tx f UP ring Lines Tx f P ring Lineg Tx f UP ring Line 10 TX Lae Line 11 TX Pa Line 12 TX ig Line 13 TX i Line 14 TX ng Line 15 TX tae Line 16 TX hay PN 1725 36028 001_T doc M peeree red CAAA h p h h p p h p p aj p h p p p p p p p p p p p p p h h p p h p p p h p p ph p p p p p h p h h p p p p i ip ty yy ty yah th i l MEINI iii hhh hi hi hi AiAi AAAA Ep ID lt 1p 1D p A op Ne ELDA LAENE Four Wire Connector A 25 PAIR MALE CONNECTOR CABLE TO GATEWAY CONNECTOR A 27 Telephone Ports Note RX denotes data received by the telephone system from Gateway Unused Pairs DO NOT USE Spectra Link 8000 Telephony Gateway Administration Guide Four wire digital demarc block Connector B Line 1 RX tip ring Line 2 RX ing Line 3 RX ang Line 4 RX nid Line 5 RX Re Line 6 RX
93. teway the entire process can take up to half an hour Do not specify one Gateway to be the TFTP Download Master for all handsets If there are hundreds of handsets queued for updating by one Gateway the wait will be very long Note that if a handset is updated and then powered off and then back on during this updating process it will be placed at the end of the queue and will not be able to check in with the Gateway until the rest of the handsets have been updated FIP procedure Navigate to the Gateway Configuration screen and place the system in System Lock before proceeding with the FTP procedure Note that this will prevent new calls from starting No calls may be in progress during the FTP procedure PN 1725 36028 001_T doc r Ps PN 1725 36028 001_T doc Software Maintenance When using FTP use a host system to connect to a remote system In this example the host is the client and the server is the Telephony Gateway The put command means to copy the files from the host to the remote system The get command means to copy the files from the remote system to the host Note that FTP commands vary with the program being used Use the following steps as a general guide but be aware that your FTP program may use different terms to describe the procedure Note You MUST delete unneeded handset image files on the SpectraLink 8000 Telephony Gateway to create needed space for newer software FTP programs differ in how
94. trator cannot change this option It is automatically set by the system Reset the system at exit to clear Maintenance Lock 57 Spectra Link 8000 Telephony Gateway Administration Guide Press Esc to return to the SpectraLink 8000 System menu i Note that resetting the SpectraLink 8000 Telephony Gateway s will terminate any calls in progress on the SpectraLink 8000 Telephony Gateway s being reset All SpectraLink 8000 Telephony Gateways should be reset at the s end of any maintenance procedure that requires any one SpectraLink 8000 Telephony Gateway to be reset either via Maintenance Lock or manually via Reset System Resetting them all keeps the SpectraLink 8000 Telephony Gateways synchronized which is important for proper system function 58 PN 1725 36028 001_T doc 11 Set or Change Password Passwords may be set uniquely for each SpectraLink 8000 Telephony Gateway If this is done each must be administered independently and the Send All command will not work If Send All is to be utilized in your system all passwords must be identical Once all SpectraLink 8000 Telephony Gateways are on the LAN a global password may be set If independent administration of each SpectraLink 8000 Telephony Gateway is desired the passwords must be set in each SpectraLink 8000 Telephony Gateway A password must meet the following requirements e It must be more than four characters but cannot exceed 16 characters e The firs
95. vice Telephony Gateway Provide software version information Radio Key Buffer Full Key presses are too fast to Slower key presses process Radio SRP Opcode Error Incompatible software between Call Polycom Customer handset and SpectraLink 8000 Service Telephony Gateway Provide software version information Radio Unknown Timeout Internal software error Call Polycom Customer State Service Radio Unknown line event Internal software error Radio Unknown SRP event Internal software error Radio SRP event alloc failed Too many network events Contact network queued for handset Possible administrator network problem or interference Radio Audio TX queue not Unable to process all Contact Polycom Customer Service to diagnose traffic problem 1 SpectraLink Radio Protocol See Network Status section 98 PN 1725 36028 001_T doc Troubleshooting via the System Status Menu Network Status Hostname Ethernet Address Stats Time Period SRP Not SRP Broadcast Multicast Not For Us SRP Not SRP Interrupts Collisions Collision Drops 5 CRCErrors Enter Edit User Time Period The SpectraLink 8000 Telephony Gateway is connected to the Ethernet network referred to as the LAN or Local Area Network The information about that connection is provided through the Network Status screen From the System Status Menu select Network Status The screen displays information about the Ethernet network This inf
96. wired Ethernet LAN using a 10Base T RJ 45 connector 6 Enor LED Lit when the system has detected an error 7 Status LEDs Indicate system error messages and status 1 Heartbeat that indicates gateway is running 2 Lit if line s in use 3 Currently unused 15 Spectra Link 8000 Telephony Gateway Administration Guide 4 Timing Master 5 Lit if this gateway is the master gateway used for timing only 8 Conn A Conn B RJ 21 connector to the telephone cross connect demarc block Connector B is used only with four wire interface Digital SpectraLink 8000 Telephony Gateways that work with the most common brands of telephone systems PBX or key systems digital ports 9 PWR Power jack that connects to the AC adapter supplying power to the system Use only the Polycom provided Class II AC Adapter with output 24V DC 1A 10 Grounding Terminal on back panel Used for grounding when installing TGA116 16 PN 1725 36028 001_T doc 2 Installation and Configuration Steps PN 1725 36028 001_T doc Installation and configuration has several phases In some cases a separate person is responsible for each phase It is important to coordinate the activities among the persons involved The customer or vendor installs the APs per the Configuration Guide for the AP being used This is normally done before the SpectraLink 8000 Telephony Gateway installation but should be done before step 3 below The first tw
97. y Gateway connection PN 1725 36028 001_T doc 43 3 Connecting to the Spectra nk 8000 Telephony Gateway 5 For the initial configuration of each SpectraLink 8000 Telephony Gateway you should have the Wireless Device Planning Worksheet s that was filled out during the installation of the system There should be one for each SpectraLink 8000 Telephony Gateway The following items included in the Worksheets must be known before proceeding with the setup e SpectraLink 8000 Telephony Gateway hostname usually the default name is replaced with a locally designated identifier e PBX Private Branch Exchange type e Active calls per AP see the Configuration Note for the system s APs for this data e IP address if static IP addresses are established by the LAN administrator If you have a DHCP Server it will assign an IP address to the SpectraLink 8000 Telephony Gateway In this case you can use Telnet to configure and administer the Gateway and do not need an initial serial connection to assign the IP address Connect via the Seral Port PN 1725 36028 001_T doc The serial connection is used in lieu of DHCP in systems that choose not to assign SpectraLink 8000 Telephony Gateway IP addresses via a DHCP Server in which case a static IP address is required 1 Using a DB 9 female null modem cable connect any SpectraLink 8000 Telephony Gateway to the serial port of a terminal or PC 45 Spectra Link 8000 Telepho

Polycom SpectraLink 1725-36028-001 User's Manual

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