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PC Concepts 500PS User's Manual

1. a SSS Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Message Descriptions Setting Drying Time Navigation Example continued Key Action Display 3 Use the Up A and mp The display shows the Drying Down W keys to Align printheads time option highlighted e Replace printheadz highlight the Drying Feplace ink cartridgs time menu option i Drying time 1 min Press the Enter key to Drying time The display shows the Drying enter the Drying time time menu to allow you to menu select the type of drying time utomatiz you require Hone Manual 1 min Use the Up amp and Drying time The display shows the Manual option highlighted Down Y keys to highlight the Manual Gutomatic menu option Previous Continued Printer Introduction Media amp Ink Solutions Options Other Index The Front Panel Menu Structure Message Descriptions Setting Drying Time Navigation Example continued Key Action Display 6 Press the Enter key to The display shows the enter the Manual drying Manual drying time setting time setting menu menu to allow you to select the drying time you require Press the Up A4 key The display shows the once to select two Manual drying time setting menu with two minutes selected minutes Press the Enter key to If the f
2. i t iF Ff if F Printer Media amp Ink Solutions Front Panel Options Other Index Introducing Your Using this Guide HP DesignJet 500PS Printer Front View of Printer Printer Connections Your HP DesignJet 500PS printer can be connected directly to your computer via the traditional parallel Connection interface or through the Universal Serial Bus USB port For Local Area Network LAN connection your printer can be fitted with an optional HP JetDirect Print Server Fast Ethernet 10 100 base TX network interface card See the Assembly and Set up Poster for information on connecting your printer to a computer or network Power socket Parallel Port Connection USB Connection vue GA Cw C oC CR GGA UR D C9 C9 393 CR CX oC CQ 43 9 3 3 C39 or oc ee a o ES 3 fy TO FJ T Y Y 7 Y 7 Y Y 7 TY Y T Y Y 9 9 TY 9 Y Y TY 9 Y Y 9 Y 9 T JY T 3 3 Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printheads Media amp Ink The D A1 size and A0 E size format HP DesignJet 500PS Printers use a variety of media The recommended media is engineered to use with your printer and your printer s ink system to give you the best results The Media amp Ink Tab contains these topics Media Choice explains how to
3. Printer Options Other Index Introduction Media amp Ink Front Panel Solving Problems Media Problems Image Error Other Problems Getting Help Tur Ce SR TECTA Problems Ink Supply Problems Most of the problems that you could encounter when working with HP Ink Supplies are solved with guidance from the front panel The only exception to this is the Unknown Printhead Error A full list of front messages are supplied in Message Descriptions Printhead Problems after Replacement If after replacing the printheads the printer complains about wrong or missing printheads perform the following steps e Check that you have removed the protective tape from the printhead e Insert the printhead into the carriage assembly but this time close the cover using the latch e Replace the printhead with a new one see Printhead Replacement Problems Inserting the Ink Cartridge 1 Make sure that you have the correct HP Ink Supplies ink cartridge 2 Make sure that the cartridge is the correct color for that slot 3 Make sure the cartridge is in the correct orientation with the color coded label at the top CAUTION Never clean inside the ink cartridge slots Problems Inserting the Printhead 1 Make sure that you have the correct HP Ink Supplies printhead 2 Make sure that the printhead is the correct color for that slot 3 Make sure that the printhead is the correct orientation e See Printhead Replacement for further deta
4. HP DesignJet 500PS printer Printer Options Other Index Introduction Solutions Front Panel Roll Media Sheet Media Ink System Ink Cartridges Printheads Architectural Paper The following table lists the printable area for the Architectural paper size system The left and right margins are 0 2 inches 5 mm and the leading and trailing edge margins are 0 7 inches 17 mm Where Printable area Paper Size Margins Printable Areas for Architectural paper Printable area width x height by Image Orientation Orientationof Wehes _Millimeters paper in printer Landscape Portrait Landscape Portrait 227 i67 236 236 i67 423 600 600 423 347 236 286 347 880 600 600 880 227 E 407 287 Indicates this printable area is only available if you are using the AO E size format HP DesignJet 500PS printer L Printer Options Other Index Introduction Solutions Front Panel Roll Media Sheet Media Ink System Ink Cartridges Printheads ISO Paper The following table lists the printable area for the ISO paper size system The left and right margins are 0 2 inches 5 mm and the leading and trailing edge margins are 0 7 inches 17 mm Where Printable area Paper Size Margins Printable Areas for ISO paper Printable area width x height by Image Orientation Orientationof Wehes _Millimeters paper in printer Landscap
5. U Printer Media amp Ink Solutions Front Panel Options Using this Guide Front View of Printer Introducing Your HP DesignJet 500PS Printer Your Printer s Main Features A general overview of the major features of your printer HP Ink Supplies A description of the HP Ink Supplies required for your printer Print Resolution opecifications of the print resolution for your printer Media A description of the different types of media available for your printer User Interface A description of the printer s user interface Memory Details of internal memory and memory options available with your printer Drivers Details of the drivers delivered with your printer j F T T F 9 T 9 j F f I J T j j T Other Index Printer Connections Printer Media amp Ink Solutions Front Panel Options Other Index Using this Guide Front View of Printer Printer Connections Your Printer s Main Features The HP DesignJet 500PS printing system is specially designed for individuals or small work groups in the advertising agencies in house graphic departments that specialize in packaging point of sale material and events as well as other graphics applications For the complete printing solution HP also offers a wide range of media including HP Satin Poster Paper ideal for graphics artists as well as HP High Gloss Photo Paper designed to produce best quality images with an ultra smooth glossy finish And wi
6. Cartridges will expire in days One or more of the cartridges are about to expire nn is the number nn of days until expiry date of the cartridge that will expire first The cartridges that are about to expire are indicated below this message For an explanation of the replacement procedure see Ink Cartridge Replacement Color calibration error The printer was performing a calibration of its color system but Press ENTER to continue encountered an error qui Press the Enter key E For more Messages click on the Next Page button m Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu System Front Panel Messages continued Error The printer has detected that one or more of the printheads is Select Replace Printheads missing or has an error as indicated by flashing crosses The four TErTEXID icons refer from left to right to the Cyan e Black e Magenta e HIHIHI S d Yellow printheads ii Li Li x and Ye pi vnl elapsis For an explanation of the replacement procedure see Printhead Replacement HP is not responsible for The printer has determined that one or more of the ink cartridges is damage from use of non HP not an HP product Your product warranty only applies when you use ink HP ink Any damage caused to your printer resulting from the use of Replace non HP ink cartridges is not the responsibility of Hewlett Packard Co
7. Long Term Color Bleeding Glossy Papers High ambient humidity at your location could cause the colors to bleed into the paper making the lines fuzzy and bleary e Change the paper that you are printing with or remove the printer from the high humidity conditions Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Solving Problems Problems Media Problems Image Error Other Problems Getting Help Color Accuracy Configuration The configurations of the printer defines how ink is applied to each type of media Use the information in the following table to configure your printer and software for best color accuracy Location of Setting Description Selection Setting Ink Menu Color Calibration gt Calibrate Set to match the media type loaded in the Paper printer See Paper Types J F d j d Printer Front Panel Options Introduction Media amp Ink Other Index Ink Supply Media Problems Image Error Other Problems Getting Help Problems Solving Problems Additional Color Accuracy Information The means of accurately managing the colors printed by your printer vary with the software application and driver being used Refer to the following documentation e On line documentation in the drivers shipped with your printer e f you cannot find any reason for the discrepancy before getting help find out for which CMYK printer inks the colors have been specified
8. Printer Media amp Ink Solutions Front Panel Options Other Index Using this Guide Front View of Printer Printer Connections Introducing Your HP DesignJet 500PS Printer Introduction This User s Reference Guide explains how to use your D A1 size or A0 E size HP DesignJet 500PS Printer The Introduction Tab contains these topics e Using this Guide Contains information on how to use this guide There is an explanation of when you should use it and what each of the navigation buttons do when you click on them e Introducing Your HP DesignJet 500PS Printer Contains a brief overview of the printer It contains information about the printer s features and what is included with the printer e Front View of Printer Contains a view of the front of the printer showing the location of the printer s consumable items Printer Connections Shows all the connections to the printer power parallel interface USB and optionalnetwork interface j F T F Printer Media amp Ink Solutions Front Panel Options Other Index Introducing Your HP DesignJet 500PS Printer DOLO ETHIC Printer Connections Using this Guide These topics detail the contents of the User s Reference Guide provide information on associated publications and give the source of any other related material concerning your printer e How to Use this Guide Explains how to use and navigate through the User s Reference Guide Helated Information The
9. Alert Buzzer e Screen Contrast L7 GG 6 006 08066 006 GRGEKEARAKEARARAERGRAGEEAKARARARERARGHRRKARGRRAKRRARAAE SG FYYYTYTYYYYYYTYYYYYYYYYTYYYYTYYYYTYYYYTYYYYTYYYYYYYYYYYYTYYYTYYYT To change the language il 2 To scroll to the language you require and press Enter Introduction Menu and Message Language The following languages can be used for all menus and messages shown on the front panel of your HP DesignJet 500PS printer Other Solutions Front Panel Media amp Ink Setting Page Size in the Pubs ormai Front Panel Image Appearance Print Management English German Spanish Catalan French Italian Japanese Portuguese Korean Simplified Chinese Traditional Chinese Select the Front Panel gt Language option from the Set up menu Media amp Ink Other Introduction Solutions Front Panel Setting Page Size in the Feet ormai Front Panel Image Appearance Print Management Alert Buzzer Your HP DesignJet 500PS printer is equipped with an alert buzzer that is used to warn you when e A task has completed e An error has been detected e You change a parameter from the front panel To enable or disable the buzzer 1 Select the Front Panel Buzzer option from the Set up menu 2 Highlight Buzzer On or Buzzer Off whichever is displayed and press Enter 3 Scroll to the option you require On or Off and press Enter Introduction Media
10. Image Error Other Problems If the problem could be related to your software driver and you are using an HP driver refer to the driver s troubleshooting documentation and the on line help in your application software lf the problem has no obvious cause refer to Finding the Source of Your Problem If you still cannot solve the problem see Getting Help Printer Front Panel is Other Index Introduction Media amp Ink Options Image Quality Ink Supply Media Problems Image Error Other Problems Getting Help Problems Problems Finding the Source of Your Problem 1 Look at the front panel display for messages See Message Descriptions for a full explanation of front panel messages 2 Test the printer Switch the printer off on the front of the printer Make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works Switch the printer on and make sure the front panel display shows the HP welcome screen followed by Main Menu after a short initialization period 3 Test your computer hardware and interface Make sure that you have the correct interface cable between the computer and the printer and that it is firmly connected to the correct ports see the Assembly and Set up Poster Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Solving Problems Problems Media Problems Image Error Other Problems Gett
11. The Restore factory option of the Advance calibration menu erases any stored advance calibration values from the printer memory This means that until you run the advance calibration again the printer will use the factory default values for all types of media Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Media Problems Image Error Other Problems Getting Help Problems Solving Problems Stepped Lines When you look at the image you have printed there are stepped lines in the borders of arrows and diagonal lines The lines should be straight with no stepping The following is an example of what you might see if you have problems with stepped lines To solve this problem 1 Increase the dpi setting by changing the print quality to Best in the front panel and driver software 2 he problems may be inherent in the image you are trying to print Try to improve the image with the application that generated the file Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Media Problems Image Error Other Problems Getting Help Problems Solving Problems Incomplete Lines When you look at the image you have printed there are e Missing or faint lines e Printed characters having missing parts to them The following is an example of what you might see if you have problems with incomplete lines thst Missing parts of text
12. translucent bond vellum Media Problems Blurred Lines Clearing Jam ve General Rules Ink Bleeds Loading Roll Media Sheetl Media Marks or Scratches Output Warped Lines media sizes specifications media types Memory memory memory specifications Menu Ink Job Mananagement Paper Menu Key Menu Set up Menu Structure Se ef em ee i a a Printer Options ABCDEFGHIJKLMNOPQRSTUVWX YZ Introduction Media amp Ink Solutions Front Panel Other N page size natural tracing paper Page Size S Navigating the Menu System page size Navigation paper Example important points Navigation Keys Paper Menu network interface parallel Bi Tronics Centronics interface specifica changing settings tions pr networks and graphics language parallel interface v Normal physical specifications Print Resolution plain paper O Pocket Guide Obtaining Roll Media Information poster paper Obtaining Sheet Media Information PostScript Upgrade i One Image Overlays Another on Same Sheet POWer specifications vs Other Sources of Information for Incorrect PrintegPlInt appearance controlling Image Output Contains Only a Partial Print Print Cancel 7 P Print Distorted or Unintelligible rs Page Description Print Quality vs Page Format print quality Inked Area printing speeds and print quality Ma
13. 8 19 O oa 4 8 Coated Paper Coor Bet 45 98 Norma 1 5 LL a s w Gee Bu 35 Nora 185 25 doo 5 89 Introduction Media amp Ink Solutions Front Panel Other Index Page Format Setting Page Size in the Front Panel Print Management Printer Configuration Typical Printing Times continued Paper Color Grayscale Quality ADe eo Time n secs Heavy Color Coated Paper Normal 120 DW f e fo ow Grayscale Best ora s m 4 8 Draft Glossy Paper Color 1200 Om 5 89 Grayscale Best 839 330 Normal 45 89 Om 95 89 Other Index Introduction Media amp Ink Solutions Front Panel Setting Page Size in the po oma Front Panel Print Management Printer Configuration Print Quality You can set the overall print quality from the front panel Set Up Print Quality In general choose e Fast for maximum productivity Ideal for checking prints when print quality is not the most important e Normal to get a good combination of print quality and productivity Ideal for line drawings with good print quality and at speed e Best to get the high image quality You can increase the resolution of the Best setting with the Best Quality Settings You can print images in different settings to see which gives the best combination of throughput and quality for your application See Print Resolution for information
14. See Removing Jammed Paper for full instructions on how to clear jammed paper Clearing a Media Jam If the front panel displays this message Printer Front Panel Options Other Index Turre SR eT TECTA Ink Supply Problems Problems Image Error Other Problems Getting Help 2 Align printheads The paper is creased or misaligned or is bubbled Too much ink is being placed on the paper causing it to cockle or bubble The end of the roll of paper is glued to the core and won t advance further Pieces of paper or paper powder are clogging up the cutter guide or other moving parts Printer Front Panel ns Other Index Introduction Media amp Ink Options Image Quality Ink Supply Image Error Other Problems Getting Help Solving Problems Probicnie Problems Removing Jammed Paper 1 Open the window 2 Switch the printer off at the front If necessary carefully move the printhead carriage out of the way if possible all the way to the enclosed area on the left or the right Which way you are able to move it depends on where the paper is jammed CAUTION When moving the printhead carriage touch only the black plastic parts 4 fnecessary carefully move the paper cutter out of the way to the left or to the right depending on where the paper is jammed though if Slider bar moved right it may block the paper path GE CAUTION The cutter is easily moved by holding it as close as possible to the guide ru
15. dpi mee i Media amp Ink Solutions Front Panel Installing Expansion Printer Options Index Cards Specifications Ordering Accessories Meaning An American standard paper size e g D E The Architectural paper sizing system The software you use to create your drawings A standard for the parallel interface between computer and device Losing part of a drawing at the edges Complementary Media Program that helos HP customers grow their businesses by referencing third party printing material choices to ensure maximum HP DesignJet printer flexibility and printing solutions Cyan magenta yellow and black The colors of the printer s four inks and also a standard color model Paper coated on one side for inkjet printing A value or condition that is assumed if no other value or condition is specified An external item connected to the computer printer tape drive etc Your HP DesignJet is a device ET Dots per inch a measure of print resolution i For More Terms click on the Next Page Icon eh Introduction Care of the Printer Term drivers front panel front panel menus graphics language grayscale high gloss photo HP GL 2 I O Input output IEEE 1284 ink cartridge inked area ee o Media amp Ink Installing Expansion Printer Front Panel Options Solutions Index Specifications Ordering Accessories Cards Meaning Software t
16. 5 your usual Hewlett Packard retailer See Ordering Accessories b Introduction CAUTION When you first received your printer it was supplied with a set of four setup printheads installed Ink Supply Guidelines For optimum results from your printer and the ink system always follow these guidelines when handling HP Ink Supplies Printer Options Other Index Solutions Front Panel Media Choice Roll Media Sheet Media Ink Cartridges Printheads Always install the ink cartridges and printheads before the expiry date which is on the packaging Install ink cartridges and printheads in their color coded slots Follow the instructions on the front panel during installation Avoid unnecessary removal of the ink cartridges and printheads When turning off your printer always use the power off button on the front panel The printheads are then parked correctly which prevents them from drying out The ink cartridges should never be removed while the printer is printing They should only be removed when the printer is ready for you to replace them The front panel will guide you through the removal and installation procedure See When to Replace HP Ink Supplies in the printhead carriage These setup printheads are used for the priming of the tubes in the modular ink delivery system Do not remove the setup printheads from the carriage without following the procedures in the Assembly and Set up Poster Printer Sol
17. By default this period is 30 minutes You can change the time out setting in the front panel menu Set Up gt I O setup gt I O Timeout to as little as 30 seconds Page Format Image Appearance Print Management Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Fees orma Front Panel Image Appearance Controlling the Cutter With roll media loaded when any print job you have send to the printer completes the roll is automatically cut and the print job falls into the media bin There may be a delay before the roll is cut due to the drying time you have programmed or the printer has automatically selected In some situations you may not wish to cut the roll after each print job Use the following procedure to control the cutter The front panel menu selections are Select using the keys 1 Paper menu 2 Cutter 3 ON or OFF 9 9 Cw C CT OR E GAG ow GOG s 0O CR CY C o C4 D 9 9 9 38 4 O S UY E 3 GRA G C9 GO 9 E89 9 9 C9 3 Cw 9 CR 3 D E G CS G GDG AG AR ADGA L 4 Fw Y y Y Y Y Y 34 Y Y Y Y Y Y Y Y Y Y Y Y y Other Index Print Management Then Press Enter Enter Enter Other Index Introduction Media amp Ink Solutions Front Panel Setting Page Size in the GOTT Front Panel Image Appearance Print Management Upgrading Your Printer System Software System Software is the name given to a type of sof
18. Click on this IM icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it is remote from your computer T OF TFT J Printer Introduction Options Solutions Front Panel Other Index Media Choice Sheet Media Ink System Ink Cartridges Printheads Loading Roll Media The animation sequence shows how to load a new roll of paper on the printer NOTE You must have installed a new roll of paper on the printer before you can load it The front panel menu items are Select using the keys Then Press 1 Paper Enter Load Roll Enter e jj 3 Select Roll Type Enter Click on the icon to run the animation D a Es Pr sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it is remote from your computer Printer Options Other Index Introduction Solutions Front Panel Media Choice Sheet Media Ink System Ink Cartridges Printheads Unloading Roll Media The animation sequence shows how to unload a roll of paper from the printer Click on the icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it is remote from your computer Ti Printer Options Other Index Introduction Solutions Front Panel
19. How to get help and much more via the World Wide Web d 7 i 4 Li i F A J Printer Options Other Index Introduction Media amp Ink Front Panel Tur Ce SR TECTA Ink Supply Problems Problems Media Problems Image Error Other Problems Solving Problems HP Customer Care As your strategic support partner we make it our business to help keep your business running smoothly HP Customer Care offers award winning support to ensure you get the most from your HP DesignJet The contact details for your local HP Customer Care Center are provided in the Hewlett Packard Customer Care booklet supplied with your printer HP Customer Care provides comprehensive proven support expertise and leverages new technologies to give customers unique end to end support Services include setup and installation troubleshooting tools warranty upgrades repair and exchange services phone and Web support software updates and self maintenance services To find out more about HP Customer Care please visit us at www hp com go support Introduction Media amp Ink Solving Problems What to Do Before You Call 1 Review the troubleshooting suggestions in this section If the problem appears to be related to your software application first contact your software vendor If you still have difficulty refer to the HP Support Services booklet shipped with this printer This document contains a comprehensive list of various suppo
20. Ink Solutions Front Panel Cards Ordering Accessories Glossary Care of the Printer Installing Expansion Acoustic Specifications Acoustic Specifications Operating sound pressure 54 dB From a one meter bystander position Idle sound pressure lt 30dB A From a one meter bystander position Operating sound power 6 5 Bels A Idle sound power 4 3 Bels A Printer Options Index Introduction Media amp Ink Solutions Front Panel Installing Expansion Cards Connection Specifications e Cable Specification e Recommended Cables Care of the Printer Ordering Accessories Glossary 1 j DL 1 j I HW 1 1 T T 4 WW gJ QJ WW Jd JW NM Y BU UJ Y NM Y EJ NU T UJ gy y JU J WM NW 4 rT v 7 Wy F 7 FK FT oF T FF oF CF OF T Printer Introduction Media amp Ink Solutions Front Panel Options Index Care of the Printer M te Ordering Accessories Glossary Cable Specification The connector on the printer is 36 pin female connector Most existing parallel cables support IEEE 1284 compatible communication but for use with this printer the cable must meet the specifications in the following table Parallel IEEE 1284 compatible Centronics Interface Pin Wire Signal Name Source Strobe computer DO D7 data lines both Ack printer printer UJ C N lt PError printer Select SelectOut printer AutoFd computer Z zZz U U LM Init computer Fault printer S
21. Media Choice Sheet Media Ink System Ink Cartridges Printheads Removing Roll Media from the Printer The animation sequence shows how to remove a roll of paper from the printer NOTE You must have unloaded the roll of paper from the printer before you can remove _ Click on the EH icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it s remote from your computer Printer Options Other Index Introduction Solutions Front Panel Media Choice Sheet Media Ink System Ink Cartridges Printheads Removing Roll Media from the Spindle The animation sequence shows how to remove a roll of paper from the roll spindle NOTE You must have removed the roll of paper from the printer before you can remove it from the spindle Click on the icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it is remote from your computer Printer Solutions Front Panel Options Introduction Other Index Media Choice Sheet Media Ink System Ink Cartridges Printheads Cutter Replacement The animation sequence shows the complete procedure for the replacement of the paper cutter in your printer Prerequisites Before attempting to replace the cutter you must contact your local HP Customer Care cente
22. Printer Configuration details how to set specific configuration parameters of your printer Introduction Media amp Ink Solutions Front Panel Other Index Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Format e Page Description explains how to make sure the you obtain the prints from your printer in the format you want L7 GG 6 006 08066 006 GRGEKEARAKEARARAERGRAGEEAKARARARERARGHRRKARGRRAKRRARAAE SG FYYYTYTYYYYYYTYYYYYYYYYTYYYYTYYYYTYYYYTYYYYTYYYYYYYYYYYYTYYYTYYYT Other Index Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Description This section explains how to make sure that the printer produces your print in the page format you want Y Leading Edge 2s IL E E I leaving the printer 5 mm 17mm 0 2 in 0 7 in Page Size Direction of paper Printing Area A Inked Area Introduction Media amp Ink Solutions Front Panel Other Index Setting Page Size in the Front Panel Image Appearance Print Management Printer Configuration Page Size Page size can be specified from the front panel or in the software where it may be called Page Size Media Size Paper Size
23. As a general guide Fastis best for draft copies of your prints at maximum throughput Normal is optimized so that you get the best line quality with the fastest throughput e Best is for when you want to get the best quality for images and renderings Ww WM T T Eu Nd Y Y WM y 8 Hg P Wd UV 9 WM Y Wd WP WV Wd PY 9 Nd P P y JY NN PT T T T 9 7 Y Y T P OF TJ OG Jg SF oy T Printer Introduction Solutions Front Panel Options Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads CAD Drawings Mono The following table lists the recommended print quality settings for specific usage with typical media Supported Paper Types Mono Usage Typical Media Selection Recommended Print Quality Setting Plain Paper Fast or normal Bright Inkjet Paper Natural Tracing Paper Translucent Bond Final Versions Plain Paper Normal or Best Bright Inkjet Paper Natural Tracing Paper Translucent Bond Coated paper Heavy Coated Paper Matte Film Clear film Archives Vellum Best Matte Film Clear Film i Translucent Bond Normal or Best Natural Tracing Paper Vellum Matte Film Printer Solutions Front Panel Options Introduction Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads CAD Drawings and GlS Color Lines and low density The following table lists the recommended print quality settings for specific usage with typical media Supported Paper Types C
24. D SH D P M UM R D s M aM P Hl D D M M aM M n S HH S D UM Ra I S M i S i ie ee he Fs p Introduction Media amp Ink Solutions Printer y Other X Index Options iN 1 The Front Panel Menu Structure Navigating the Menu System Message Descriptions Front Panel The printers front panel is a user friendly interface that gives you access to a comprehensive set of printer functions There is also information on your ink consumable items which is continually updated e he Front Panel e Menu Structure e Navigating the Menu System Message Descriptions Printer Options Other Index Introduction Media amp Ink Solutions Menu Structure Navigating the Menu System Message Descriptions The Front Panel The panel on the front of your printer is the principal way of changing the behavior of the printer apart from any software driven controls that may be provided through the application in use The front panel of the printer contains the following functional areas Tob management menu Cancel Form Feed and Cut Display Screen Navigation Keys Action Keys Printer Options Other Index Introduction Media amp Ink Solutions Menu Structure Navigating the Menu System Message Descriptions Navigation Keys The display section of the front panel consists of an LCD display a
25. DesignJet Online is a free web based user club exclusive to HP DesignJet users Having registered the user has unrestricted access to a range of useful services the emphasis being on useful as this is definitely not a sales oriented site Solving Problems Media Problems Image Error Other Problems Communication from HP to users includes e aquarterly newsletter focussing on usage tips technical briefings and examples of HP DesignJet applications around the world e full information on worldwide HP Customer Care contacts e anon line HP DesignJet Diagnosis troubleshooting tool e acalendar of HP DesignJet related events and programs on line access to training videos and selected user documents e and immediate information on new products Communication from the users to HP includes e feedback on HP DesignJet features e automatic contact with HP Customer Care from the troubleshooting tool for HP to follow up e and the chance to ask technical questions on large format printing to industry experts And finally communication from user to user includes the chance to win prizes by submitting HP DesignJet success stories as well as a user to user discussion forum where users can share best practices and ask for advice from their fellow professionals HP DesignJet Online is available in English German French Italian Spanish and Portuguese p x l c D S H I UM UM O M H UR
26. Front Panel Using this Guide Front View of Printer Printer Connections Memory The D A1 size and A0 E size HP DesignJet 500PS printers come with 16MB or internal Random Access Memory RAM Printer Options Other Index Media amp Ink Solutions Front Panel Using this Guide Front View of Printer Printer Connections Drivers Always use the right driver configured correctly for the combination of your application software and your printer to ensure that your printer prints exactly what you were expecting in terms of size position orientation color and quality NOTE Many software applications include their own drivers Your HP DesignJet 500PS printer comes supplied with e HP DesignJet 500PS RIP Software e AutoCAD drivers for Windows NOTE If AutoCAD drivers are available for the specific AutoCAD release you are using it is strongly recommended that you install them to print from AutoCAD gg nnn WM Iu y NM x Ww NM Ug WM HM PS NUM WX nnn re y NM WYd y BH YT Ww HM gy WM Wd Y NM 3 BG HM Yd WM M WM nn nnn WM y NM M OG NM y NM WM J T d j d T li r a N Introduction A Media amp Ink P cs dl Im S E R ng this Guide Power Switch Indicator Solutions duc cing Your HP Design mnes 500PS Printer Front View of Printer Printhead Front Panel Printer Other Options Index EL Front View of Printer v Printer Connections Ink Cartridge
27. GM i s ee i ee ie T d J J T J 3 v Ts 7 7 T r 7 1 J r J 1 j J uM e uM U X M E U M E U M Ww NU x NU W j T F T WM Sy Printer Options Other Index Introduction Media amp Ink Solutions Menu Structure Navigating the Menu System Message Descriptions Action Keys The Cancel key cancels the current printer operation printing or preparing for printing It will also cancel the current menu selection and return to the main menu if a menu option is highlighted The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut Cancel a Tob management menu Cancel Form Feed and Cut Form Feed and Cut Key Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Navigating the Menu System Message Descriptions Menu Structure The front panel display area screen shows the four classes of menu options available represented with specific icons Click on the icon to displays its menu structure Paper Menu Ink Menu Job Management Menu Set up Menu Introduction Media amp Ink Solutions The Front Panel Paper Menu Click on a menu item to go to the relevant topic EI Load Unload Roll Paper Load Unload Sheet Select paper type Bright White Inkjet Paper Plain Paper Vellum Natural Tracing Paper Translucent Bond Clear film Matte film Coated Paper Heavy Coated Paper High Gloss Photo Poster Pap
28. Messages continued Warning The color calibrations for the paper that is loaded have been lost Machine calibrations need to Follow the procedure described in Advance Calibration be performed Refer to guide for instructions Warning printheads not The printer has detected that the printheads have not been aligned aligned since the last replacement You should align the printheads by selecting Align printheads from the Ink menu I amp 664565G85a4 amp 864656ma88380nnana4n4anaG65 5g606n 8 8n5anagananna6canaoanaanaanaoannna no TOOT TTT TTT TTT Other Index Introduction Media amp Ink Solutions Front Panel Page Format Image Appearance Print Management Printer Configuration Setting Page Size in the Front Panel Printer Options The printer has many options that you can use to ensure that the image you print has the look and appearance you want You can select printer settings either from the front panel or from the driver you have for the printer In most cases the driver settings override the front panel settings The Print Options Tab contains these topics e Page Format deals with the formatting of the image and how to use the settings to obtain the formatting that you want It also explains how to control the orientation of the image on the media e image Appearance describes how to control the overall appearance of your prints Print Management describes how to efficiently manage your printing
29. Printer Introduction Media amp Ink Solutions Front Panel Options Index Care of the Printer Installing Expansion Cards Ordering Accessories HP DesignJet 500PS Functional Specifications Continued Functional Specifications HP Supported Media HP Bright White Inkjet Paper Bond HP Vellum HP Natural Tracing Paper HP Coated Paper HP Heavyweight Coated Paper HP Matte film HP High Gloss Photo Paper HP Semi Gloss Photo Paper HP Paper Based Semi Gloss HP Clear film HP Translucent bond HP Studio Canvas HP Satin Poster Paper HP Banners with Tyvek HP Colorfast Adhesive Vinyl da Previous More HJ Printer Introduction Media amp Ink Solutions Front Panel Options Index Care of the Printer Installing Expansion Cards Ordering Accessories Glossary HP DesignJet 500PS Functional Specifications Continued EE me M anor Beat eia DU fione E8003 so80035 Previous More Printer Options Index Introduction Media amp Ink Solutions Front Panel Cards Ordering Accessories Glossary Care of the Printer Installing Expansion HP DesignJet 500PS Functional Specifications Continued Functional Specifications Margins Roll normal Sheet normal Roll small Sheet small Side Margins 5 mm Leading Edge Margin 17 mm Trailing Edge Margin 17 mm 0 2 of the specified vector length at 23 73 F 50 60 Relative Humidity o
30. Specifications Ordering Accessories Glossary HP GL2 Accessory Card Installation Not available for your printer model 1 j DL r 1 lr HW j Uu J 4 WW gU Y WM UN NW NM Y B UJ Y NM Y P NUM YT BM NM 7 B J v 7 Wy TY 7 FK FT oF T FF oF CF OF T Printer Options Index Introduction Media amp Ink Solutions Front Panel Installing Expansion Cards Ordering Accessories Glossary Care of the Printer Specifications e Functional Specifications e Memory Specifications Printer Power Specifications Ecological Specifications e Enviromental Specifications Acoustic Specifications e Connection Specifications 3 j E r I dg j j j 1 7 j gy wv BM Yd BM NM Y D fm J r i j d Printer Introduction Media amp Ink Solutions Front Panel Options Care of the Printer Installing Expansion Cards Ordering Accessories Functional Specifications HP DesignJet 500PS Functional Specifications Functional Specifications Four colors cyan magenta yellow and black 36 kHz Cyan Magenta Yellow Printheads 600 dpi Cyan Magenta 69 ml Ink Cartridges contents Yellow Black Width carriage axis Length paper axis Paper sizes Roll D A1 size printer 25 inches 1000 mm 4 inches Roll AO 1071 8 mm 40 inches roll external E size printer 140 mm diameter A1 size printer 25 inches 140 mm 1897 mm Sheet A0 1071 8 mm 5 5 inches 74 7 inches
31. TECTA Ink Supply Solving Problems HIDE Problems Media Problems Other Problems Getting Help Image Error Image is Incomplete Details the actions to take when the print is Blank Partial or has suffered clipping e Printed Image Incorrect Explains why the image is n one portion of the printing area Unexpectedly rotated Mirrored Distorted or unintelligible Overlaid with another image Does not obey Page Format and Rotate commands Other Sources of Information Lists others sources of information for image problems F d NW x M um Wd NM U Wd mam U u HM JG NM X U u gy WO U Y wu nh nn rE SS NM WM Ng wd Y M ag ONG NM YT WM mM Y NM Ng Gd NM ig WU mW TY NU wv Y GNU y Jd uU 7 F d j r Introduction Media amp Ink Solving Problems Output Contains Only a Partial Print Image is Incomplete Printer Options Other Index Front Panel Tur Ce SR TECTA Ink Supply Problems Problems E M ed we e 30 1 Other Problems Getting Help Output Contains Only a Partial Print Image is Clipped Long Axis Print Is Clipped Did you press Cancel or Form Feed and Cut before all the data was received by the printer If so you have ended the data transmission and will have to print the page again you normally don t need to press Form Feed and Cut to unload the print The I O Setup gt I O Timeout setting may be too short From the front panel menu you can increase the I O Timeout sett
32. The front panel displays the following information for the selected ink cartridge Color Cyan Magenta Yellow or Black e Model Hewlett Packard No 82 Cyan Magenta and Yellow or Hewlett Packard No 10 Black e Status inserted low on ink out of ink missing expired and faulty e Expiration date e Serial Number e Ink Level in cc and used Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink System Printheads Ink Cartridge Replacement The animation sequence opposite shows how to replace an Ink Cartridge WARNING Make sure the printer wheels are locked the brake lever is pressed down to prevent the printer from moving CAUTION Only remove an ink cartridge if you are replacing it CAUTION Do not replace cartridges while the r printer is printing because doing this will WR cancel the current print job NW Wee You would need to change cartridges either if prompted to do so on the Front Panel because the printer has detected a cartridge is out of ink or the cartridge is low and you want to replace it before it runs out Click on the ES icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it is remote from your computer Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll M
33. are Select using the keys Then Press 1 Ink Enter 2 Information Enter 3 Printhead Enter 4 Cyan Magenta Yellow or Black Enter printhead The front panel displays the following information for the selected printhead e Color Cyan Magenta Yellow or Black e Model Hewlett Packard No 11 and Warranty In warranty or Out of warranty e Status inserted missing faulty worn out and unknown If there is a problem the system displays an action missing gt insert unknown gt troubleshoot faulty worn out replace e Expiration date e Serial Number e Ink Used in cc and 96 used e Paper Jams qu e Ifthe printheads are aligned and color calibrated i J j F J j lj F j F J j F j F j T T F j T F j j Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printhead Replacement The animation sequence shows how to replace a printhead in the printer The front panel menu selections are Select using the keys Then Press 1 Ink Enter 2 Replace Printheads Enter Click on the EH icon to run the animation sequence A printable version of the sequence is also available Once you have replaced the printhead if you have media loaded the printer prompts you to start the Printhead Alignment procedure If no media is loaded the printer prompts you to load paper and then automatically starts the alignmen
34. etc and where the options include for example ISO A3 ANSI Letter Custom If your software does not define the page size in the print file the front panel setting is used Otherwise the software setting overrides the front panel setting Margins The margins are set to ensure the maximum printable area on your paper The two side margins are 5 0 mm The margin settings for the leading and trailing edges are 17 mm Printing Area The printing area is the page size minus the margins For a table showing the printing areas for standard paper sizes see Printable Area Inked Area inked area is the smallest rectangle that contains the entire image Other Index Introduction Media amp Ink Solutions Front Panel Page Format Image Appearance Print Management Printer Configuration Setting Page Size in the Front Panel No front panel page size options are available for your printer model GARRA C oC G G G GAN 46 oO o G CX C C9 G T 9 3 CY E343 9 CR C34 Y E 44 RA C ARA 3 3 C A GGA 3 GG Gra er Hoe eee Rhee GDA FYYYYTYYTYYYTYYYYYYYYYYYYYVYYTYYYYYVYYYYYYYYYYYYYYTYYYYYYYYTYYYTYYYYYTYY tue Introduction Media amp Ink Solutions Front Panel Other Index Page Format Print Management Printer Configuration Setting Page Size in the Front Panel Image Appearance These topics explain how you can control the overall appearance of your prints e Set up MenuPrinting Images in Grayscale desc
35. install RIP software HP Premium Printing Material The HP DesignJet 500PS A0 E size and D A1 size printing systems accept a wide range of roll and sheet media from 24 inches 609 6 mm D A1 size to 42 inches 1066 8 mm A0 E size wide including HP Satin Poster Paper HP High Gloss Photo Paper and HP Heavyweight Coated Paper Complementary Media Program CMP The CMP helps HP customers grow their businesses by referencing third party printing material choices to ensure maximum HP DesignJet printer flexibility and printing solutions Printer Options Other Index Media amp Ink Solutions Front Panel Using this Guide Front View of Printer Printer Connections HP Ink Supplies HP Ink Supplies for your printer contain two components printheads and ink cartridges Your HP DesignJet 500PS printer uses the following HP Ink Supplies e Black Ink Cartridges are HP No 10 Supplies e Cyan Magenta and Yellow Cartridges are HP No 82 Supplies All Printheads are HP No 11 Supplies Each 600 dpi thermal inkjet printhead applies thousands of ink droplets onto the paper The printer automatically refills the printhead as it prints enabling continuous uninterrupted printing The ink is supplied to each printhead from a separate large capacity ink cartridge There is more information available in a pamphlet which comes with the printheads and in Print Times for a Selected Print Quality J T d j d T li r Printer Optio
36. this should say TEST See the Troubleshooting Procedure for instructions on how to solve this problem Printer Front Panel Options Introduction Media amp Ink Ink Supply Probin Media Problems Solving Problems Image Error Other Index Other Problems Getting Help Color Alignment When you look at the image you have printed N The colored lines are printed double and they are the wrong colors The borders of colored blocks are overlapped and the overlapping areas have different colors in them See the Troubleshooting Procedure for instructions on how to solve this problem w Y79 4 wv F T i T y Vertical lines are misaligned or fuzzy not smooth Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Solving Problems Problems Media Problems Image Error Other Problems Getting Help Horizontal Banding When you look at the image you have printed there are light or dark lines on the image these are particularly highlighted in high density ink areas This problem is known as banding IMPORTANT Banding can occur to a certain degree in Fast and Normal mode when printing high density prints To obtain the best image always print in Best Mode The following is an example of what you might see if you have problems with banding o cna arse xum Ha Lu _ ai op HEWLETT 9
37. which holds the roll of paper paper axis The vertical axis as you look at the printer from the front in which the paper feed moves scan axis The horizontal axis as you look at the printer from the front in which the print carriage moves service The part of the printer which services the printheads It keeps the printheads station clean and stops them from drying out USB Universal Serial Bus Introduction Media amp Ink ABCDEFGH Index A acoustic specifications Action Keys Advanced Calibration Aligning Printhead ANSI Paper Architectural Paper B Back Key Banding Best Print Resolution Blurred Lines bright white inkjet paper vs C cable specifications cables interface parallel Calibration Cancel Key Cancel Print v Cancelling Drying Time cancelling the drying time canvas choosing media s Solutions Front Panel i I I Printer Options Other JKLMNOPQRSTUVWX YZ clear film Clearing Media Jam coated paper Color Accuracy Configuration Additional Information Settings Media Color Alignment Problems Color Consistency Problems color settings Communications Problems Component Identification connection secifications Correcting the Printer Configuration Cutter Replacement D Display Screen Dots per inch Fast v Down Key drivers Drying Time Cancelling Procedure Settings Au
38. A d j F j F T F j lj j F lj d j lj d i F d j j lj d j lj j T T I j lj f j I T 1 T j I j r J lj J T T 3 JJ Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink Cartridges Printheads Typical Drying Times The following table shows the typical drying times for Hewlett Packard tested paper at approximately 25 C with 5096 relative humidity Drying Times by Paper Types Hewlett Packard Tested Paper Drying Time seconds Type EL ME 08 008 MEN a WeOew m A 0 4 emes O 8H J F T j T Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Sheet Media Ink Cartridges Printheads Drying Procedure The drying procedure operates as follows 1 The printed image emerges from beneath the printer window and a vacuum holds it on the platen of the printer 2 The front panel displays The countdown Tob management merd C timer indicates how much nr drying time reel oe Ink drying aid F You can press the Cancel or the Form Feed amp Cut key to cancel the drying time and release the paper After the drying time has elapsed For roll media the printer cuts the media and turns off the vacuum so the printed image can drop into the printer bin For sheet media the vacuum is turned off and the printed image drops into the printer bin 4 ww ff 2 NW FT Y UJ d WV NJ Y NW Ud Y
39. BM EN NM BM JJ a Y NM Jd Y BM XJ NW NM Y NJ MJ Y NM UJ NW NM Y M UJ Y UN li J j F j 1 T F 1 r T F a lj F j li T F j T F j I Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Sheet Media Ink System Printheads Ink Cartridges e Ink Cartridge Errors Details the error messages that could be displayed on the front panel for the Ink Cartridges e Ink Cartridge Levels Details the information about levels that can be displayed on the front panel for the Ink Cartridges e Ink Cartridge Information Shows you how to display the current status of the Ink Cartridges on the front panel display nk Cartridge Replacement Details the Ink Cartridge replacement procedure Printer Introduction Solutions Front Panel Options Other Index Media Choice Roll Media Sheet Media Ink System Printheads Ink Cartridge Errors The Front Panel can display the following error messages for the ink cartridges Ink menu ca Cartridges error Cartridges will expire In days vi ll Ue Jil Ui Cartridge Missing Cartridge Tnk menu ee m Reached ng Geri Eu Cartridges error End of life Cartridges error ATMEL W amp Faulty ri Ti Cartridge Cartridge Empty NOTE If a cartridge has actually passed its expiry date it will be shown as a faulty cartridge and will have to be replaced 7 The printer will also display the Ink Cartridge Levels ieee i Pri
40. Cartridges and Printheads before moving or storing the printer Specifications Ordering Accessories Glossary 1 Switch the power off at the On Off power switch on the front of the printer Disconnect any cables connected to the printer parallel interface LAN connection Repack the printer in its original packaging Refer to Assembly Repacking Instructions available on the HP web site www hp com go designjet for details 4 Ifyou have to move your printer you will need the original packaging If necessary you can order a kit of the packaging materials Contact HP support and they will supply it to you If necessary they will repackage the printer for you Printer Options Index Introduction Media amp Ink Solutions Front Panel Care of the Printer Specifications Ordering Accessories Glossary Installing Expansion Cards The following options are available for your HP DesignJet 500PS printer e Network Card Installation J r i j d Printer Options Index Introduction Media amp Ink Solutions Front Panel Care of the Printer Specifications Ordering Accessories Glossary Network Card Installation HP JetDirect Network Card Installation Before installing a card switch off the printer and unplug it from the mains elec tricity supply Carefully remove the plastic cover from the left hand back of the printer by unclipping it This cover gives access to the two slots for an Accessory c
41. Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu System Front Panel Messages continued Paper mispositioned The paper is not properly positioned in the printer Either it is out of the load line margins or it has moved too much from its previous position Reload the paper following the normal procedure to solve this problem See Loading Roll Media and Loading Sheet Media Paper not found During the loading of paper the printer has detected that no paper Press ENTER to retry has been loaded Press CANCEL to abort Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading Paper not present The paper axis calibration routine has been triggered with out Load paper to print calibration having paper loaded pattern Load paper see Advance Calibration for details of the routine Paper too big to scan the During the paper loading for the Calibration routine the printer has pattern after printing it detected that the it will not be able to load the later when it will be needed for scanning The minimum size required for the print is 65 cm 25 inches long and 50 cm 20 inches wide Load a smaller sheet that satisfies this minimum requirement For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu Sys
42. UVWX YZ print button related information tabs V vellum W Warped Lines Web Page
43. ach print received by the device into memory for processing with other prints raster A method for defining an image in terms of dots rather than lines Raster data typically needs more memory than vector data Rendering Rendering intent is a concept defined by ICC Spec ICC 1 1998 09 File Intent Format for Color Profiles From the specification Rendering intent specifies the style of reproduction to be used during the evaluation of this profile in a sequence of profiles It applies specifically to that profile in the sequence and not to the entire sequence Typically the user or application will set the rendering intent dynamically at runtime or embedding time E Li Lt 1 LJ i For More Terms click on the Next Page Icon RGB Red green and blue A standard color model Printer Options Index Introduction Media amp Ink Solutions Front Panel Installing Expansion Cards Specifications Ordering Accessories Care of the Printer Term Meaning RIP Raster Image Processor RTL Raster Transfer Language is one of Hewlett Packard s standard graphics languages for plotters and printers Produces raster data For More Terms click on the Next Page Icon F E o VF Printer Options Index Introduction Media amp Ink Solutions Front Panel Installing Expansion Cards Specifications Ordering Accessories Care of the Printer Term Meaning spindle The rod
44. adapters cable converters etc try using it when connected directly to your computer e Try another interface cable For details of supported cables see Connection Specifications File Size and Memory There is no direct relationship between file size on your computer and memory used in the printer to print that file In fact because of file compression and general complexity it is often impossible to estimate how much memory will be used This means that some large prints will work fine but some smaller prints may not and you will have to add more memory to your printer qi Introduction Media amp Ink Solving Problems Printer Does not Print Printer Options Other Index Front Panel Tur Ce SR TECTA Ink Supply Problems Probleme Media Problems Image Error ti I Getting Help You may have a power problem If there is no activity at all from the printer and power on indicator in the power switch on the front of the printer is off check that the power cable is connected correctly and that there is power available at the socket You may have a problem with your application driver Is your software configured for this printer For general advice see the Assembly and Set up Poster For advice specific to your software see the documentation sup plied with the driver The file may be too large for the printer s memory This is the case if the front panel displays Out of memory data was lost Look on your comput
45. age when the length is longer than a standard page size The space around the page added by the printer to separate one page from another and to avoid printing right to the edge of the paper Placing two or more pages side by side on roll paper to avoid waste Located underneath the printhead The nozzles direct the ink onto the page A set of logical pens defined by color and width Printer Job Language A programming language that controls jobs going to a printer A type of interface between computer and device Generally faster than a serial interface The PANTONE MATCHING SYSTEMO is an international standard for color communication in the graphics art industry Even though the printer has no physical pens the lines it draws match the For More Terms click on the Next Page Icon Printer Options Index Introduction Media amp Ink Solutions Front Panel Installing Expansion Care of the Printer Cards Specifications Ordering Accessories Term Meaning platen The exterior part of the printer on which the paper rests before going into the printer printhead The printhead is installed into the carriage assembly It is the part which prints the ink onto the paper printing area Page size minus margins PostScript Adobe PostScript is a computer language that describes the appearance of a page including elements such as text graphics and scanned images to a printer or other output device queueing Placing e
46. ain please Possibly a paper jam 1 Open window 2 Switch power off 3 Clear paper path 4 Switch power on 5 Align printheads l l a P D S H I S H aM P D D RR D M M LR P D s R S M M i M M T KH UM M M i P n LR M D M I P I M I i s I I Front Panel Messages continued Printer Options Menu Structure Navigating the Menu System While loading paper into the printer roll or sheet the printer has found that it is either too narrow or too short only for sheet to be loaded properly Press the Enter key to load larger paper or the Cancel key to stop the load process You have requested the printer to align paper but it has detected that the paper loaded is not the right type to use to align the printheads The paper loaded is not big enough to contain the alignment pattern Unload the paper select Unload roll or Unload sheet from the Paper menu and then load paper that is the right type for the alignment See Printhead Alignment The printer is trying to perform a scan of the calibration pattern but the pattern was not found Reload the sheet that was printed by the Create pattern part of the calibration routine There may be paper jammed in the printer The printer has detected that a motor is blocked and the likely cause is a paper jam however it may be due to some ot
47. amp Ink Solutions Front Panel Other Setting Page Size in the GOTT Front Panel Image Appearance Print Management Screen Contrast You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location The contrast can be varied from 0 to 100 in 5 increments The default setting is 50 and is suitable for most situations To adjust the screen contrast 1 Select the Front Panel gt Contrast option from the Set up menu NOTE Any value below 20 shows a blank screen and any value over 80 shows a black screen 2 Scroll to the required value and press Enter Introduction Media amp Ink Solutions Front Panel Other Index Setting Page Size in the GOTT Front Panel Altitude Setting Your HP DesignJet 500PS printer contains a vacuum pump which is used to hold the media onto the platen The altitude of your location effects the efficiency of this pump so you need to specify the altitude to ensure the pump operates correctly Image Appearance Print Management To set the altitude 1 Select the Altitude option from the Set up menu 2 Scroll to the required value 0 1000m 1000m to 2000m or gt 2000m and press Enter The following table shows the corresponding altitude values in feet 0 1000 0 3300 1000 2000 3300 6600 gt 2000 26600 Other Index Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Ima
48. ard and a LAN card e Press in the thumb tab on the side fur thest from the edge that has the cable hole Ease the cover out in the direction of the embossed arrow pivoting it by the hinge clips on the side that has the edge cable hole Continued J oo nGr gscrnearnnunnnaminnenamemeu mrmsmrmnnunnrnu un nnn n n mnri nn nunn n nn nnnn unnm nmpnuu umnr nnnunmnean btnunre CeLPrPPPPPPTPPTPPTPPTFPPFFTFFTFPTrrTTPFrrFrFrITPPrPFrIFTTPTPFPPrFrFFPFrFPFTTTPPFPFrFTIFTrPYrTTT P T T T T 1 T d d T F i d j 7 d J T F T j j d r T T E r d 4 J d 7 d F T F J F 7 f F T F F T j 7 T T d J T d Printer Options Index Introduction Media amp Ink Solutions Front Panel Care of the Printer Specifications Ordering Accessories Glossary HP JetDirect Network Card Installation Continued 3 Remove the cover completely Inside the compartment there are two slots for a LAN card or an Accessory card You can use either slot for either card but we recommend putting a LAN card on the left nearer to the front of the printer and an Accessory card on the right In this way the cable from the LAN card can easily pass through the slot in the door To insert a LAN card or an Accessory card remove the metal cover from the appropriate slot by unscrewing its two screws You can use a screwdriver or do it manually 5 When you have inserted the card screw it into place using its two scre
49. associated publications and information that are available for your printer Printer Options Other Index Media amp Ink Solutions Front Panel Introducing Your HP DesignJet 500PS Printer How to Use this Guide This User s Reference Guide explains the details for using both the D A1 size and A0 E size HP DesignJet 500PS Printers This guide is designed as a detailed reference guide to your printer For more day to day guidance you can refer to the Pocket Guide This can be found in a slot at the right side of the printer The Tabs There are seven Tabs at the top of this guide Each tab contains information about the printer The first page of every tab will explain what information you can expect to find and where to obtain related information Front View of Printer Printer Connections The Buttons To navigate around the User s Reference Guide use the buttons on each side of the screen See User s Reference Guide Navigation Animation In some cases there is an animation that shows you how to perform the procedure Click on this button to start the animation m Related Topics J F r i r 1 T r 4 7 1 1 I EH NM m WM NU nnn nnn y NM d WO WM Bg NU Ww T T Ft JJ Printer Media amp Ink Solutions Front Panel Options Other Index Introducing Your HP DesignJet 500PS Printer Front View of Printer Printer Connections Related Information e The Assembly and Set up Poster Step by
50. ates that without black lines time Troubleshooting troubleshooting has finishes completed successfully and there no problems Printer asks if Cyan Magenta Yellow and Black Patterns in If possible printer tries Diagnostic Print B are to clean printheads OK 3 Troubleshooting No problems detected m completed successfully E Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Solving Problems Problems Media Problems Image Error Other Problems Getting Help Advance Calibration It is important that the paper loaded for this calibration is exactly that used for normal printing both in quality for example glossy paper and in width for example AO or 36 inch Either roll or sheet paper can be used The routine prints a pattern and then cuts the roll the cutter must be set to On see Controlling the Cutter or ejects the sheet it requires paper that is at least 65 cm 25 5 inches long and at least 50 cm 19 7 inches wide You must then reload that piece of paper as a sheet so that the printer can accurately measure the pattern and make whatever adjustments are appropriate to the amount it advances between printing swaths of data See Loading Sheet Media The pattern printed is solely for the use of the printer you are not expected to relate any of its characteristics to the quality of your images 1 From the main front panel menu with the correct paper loaded select the Paper me
51. bleshooting Procedure to correct any image quality problems that may be apparent alternatively you should replace the printheads see Printhead Replacement You have replaced one or more printheads but the printer has detected that you do not have the right type of paper loaded for the alignment process Press the Enter key to load the correct type of paper or the Cancel key to stop the load process For more Messages click on the Next Page button Other Index Introduction Media amp Ink Solutions Printer Options The Front Panel Menu Structure Navigating the Menu System Printheads not aligned Paper too small to align printheads Press ENTER to continue PRINTHEADS not functional Replace printheads Cancel print Printheads require alignment Load paper and select Align printheads Press ENTER to finish Printheads require alignment Press ENTER to align Problem found during calibration Front Panel Messages continued You have replaced one or more printheads but the printer has detected that you do not have wide enough paper loaded for the alignment process Press the Enter key to load larger paper or the Cancel key to stop the load process The printer is attempting to print a job but finds that there is a problem with the printheads You may either replace the printheads at this stage or cancel the print Select the required option and press the Enter key If you decide to replace
52. ce the printer has been powered down the next time you use it only the last calibration made will be available and it will print using this calibration data To color calibrate your printer first make sure you have the correct type of media loaded and then make the following front panel selections Select using the keys Then Press 1 Ink Enter 2 Color calibration Enter 3 Calibrate Paper Enter The printer prints a calibration pattern and scans it to create the calibration data for the type of media loaded If you want to check the color calibration status of your printer make the following front panel selections Select using the keys Then Press 1 Ink Enter 2 Color calibration Enter c 3 Status Enter ay The front panel display shows what types of media the ink system is currently calibrated for Pl To remove all the calibrations and reset the printer to its factory values choose Color calibration Reset from the Ink menu ps Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Sheet Media Ink Cartridges Printheads Drying Time The following topics detail the drying time function and how to use it to ensure you obtain the highest quality print under all conditions Drying Time Settings Describes how to set the required drying times from the front panel Typical Drying Times Lists typical drying times for Hewlett Packard tested paper at approximat
53. choose the correct media type Choosing the correct paper type for your needs is an essential step in ensuring good image quality Roll Media details the procedures used for loading and unloading your roll media e Sheet Media details the procedures used for loading and unloading your sheet media e Ink System gives you an overview of the printers ink system with some warnings and precautions for it s optimum use e Ink Cartridges details the procedures used for obtaining information interpreting errors checking levels and replacing ink cartridges Printheads details the procedures used for obtaining information interpreting errors replacing printheads and aligning printheads PT a gt m J cone Og FS ee FS dq PS ES CRP SB IS FS GPS RSS SS Se SS Se PS SRP SSR SRG SE SSS SSeS GRE SR SS rS Y45 Ge ee RB see ME d i j d j j 1 j J Es j 1 j j NW j 7 A i Ww d F j i A d 3 j r j 1 i F T F j T T r i d i T d j F d T T T 1 j li T T T I i lj j T F T T T I T J J T j F T 3 F Introd Media Choice Printer uction Options Solutions Front Panel Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads Choosing Paper or Other Media Your printer supports several types of paper Choosing the best paper type for your needs is an essential step in ensuring good image quality These topics help you to select the best media for your particular printing task Paper Types Detailed
54. continue with calibration press the Cancel key If there are problems in the blocks of color in Diagnostic Print A for example white streaks or bands the printer will try to clean the printheads that have the problem A printhead can be cleaned up to three times this way after that it cannot be cleaned and you will be told the Troubleshooting routine will finish In that case we recommend that you try to reprint your print and then if necessary start the Troubleshooting routine again After cleaning the printheads the printer reprints the blocks of color but not the black lines in qi Diagnostic Print A and asks you to examine it again as in step 1 5 Ifthere are no problems the first time you print Diagnostic Print A the printer prints Diagnostic eh Print B See Diagnostic Print B Interpretation for full details of how to use this diagnostic print Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Solving Problems Problems Media Problems Image Error Other Problems Getting Help Diagnostic Print B Interpretation 1 For each color in the pattern in Diagnostic Print B you are asked about the Diagnostic Print B quality look for missing lines If you answer that a color is defective the printer tries to clean that printhead If the printhead cleaning process completes Diagnostic Print B is printed again and you are asked the same questions again i 2 Afterwards if problems with
55. d the printer e Printer Does not Print Details common causes for the printer failing to print Printer Seems Too Slow Lists the reasons why printing may slow down i ds 7 1 J E i r m m md S TFT T M m a wa x4 wg WM Y NW uM Nm Wm uM Y W ua m uU uM a oe d m YT M M WM WM M Wd M M WM Y M Wm WV TUT w d J j j I d i 1 F f j lj J Printer Options Other Index Introduction Media amp Ink Front Panel Turre SR eT TECTA Ink Supply Problems Probleme Media Problems Image Error th I Getting Help Solving Problems Communication Problems Symptoms are e The front panel display does not show Processing when you are sending a print to the printer e Your computer displays an error message when you are trying to print e Your computer or printer hangs stays idle while communication is taking place However note that large prints can take a correspondingly long time to print e Your printed output shows random or inexplicable errors misplaced lines partial graphics etc How to solve the problem e Have you selected the correct printer in your software e Does the printer work correctly when printing from other software e If the printer is connected to a network try using it when connected directly to your computer through parallel or USB ports e f your printer is connected to your computer through any other intermediate devices such as switch boxes buffer boxes cable
56. de edge of the paper A possible cause is that the media is transparent clear only non clear media are supported Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading During the loading of a roll of paper the printer has detected that the paper is too far to the left it should be aligned with the blue line painted on the right side of the platen Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading During the loading of a sheet the printer cannot detect the side edge of the paper A possible cause is that the media is transparent clear only non clear media are supported Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading For more Messages click on the Next Page button ii Introduction Media amp Ink The Front Panel Solutions Menu Structure Front Panel Messages continued Printer Options Other Index Navigating the Menu System Sheet not loaded Load sheet with printed pattern Sheet too long Please check it is not a roll Press ENTER to retry Press CANCEL to abort Troubleshooting finished Resume normal printing If problem persists select Troubleshooting again Press ENTER to continue Troubleshooting requires paper for a diagnostic print The printer is trying to perform a scan of the calibrat
57. dia the printheads and the media come into contact with each other and the printed image is smeared 1 Press the Cancel key on the front panel if you continue to print the paper may damage the printheads Cancel the print job from your computer application In order to obtain better results perform the following e Use HP recommended media If the image you are printing has intense color use HP Heavy Coated Paper e ry to increase the print margins by relocating the image in the page from your software applications If the above fails to solve the problem of smears and scratching change the media you are using to a non paper based media such as HP Clear film Introduction Media amp Ink Solving Problems Roll media Sheet media Media Loading Problems The front panel keeps indicating that media is misaligned or incorrectly positioned Printer Options Other Index Front Panel Tur Ce SR TECTA Ink Supply Problems Problems Image Error Other Problems Getting Help The roll media may be loaded the wrong way The paper should load over the roll towards you see Loading Roll Media The paper may be skewed The right hand edge must be parallel to the blue line on the front media deflector Ensure that the paper is wrapped tightly on the roll Check that the paper is correctly loaded onto the spindle see Installing a New Roll on the Printer The sheet media must be loaded with the right hand edge against the blue
58. ding Removing from Printer Removing from Spindle Unloading ee i d i i e e i i j e i i i ee a Other Introduction Media amp Ink Solutions ABCDEFGHI S Set up Menu Setup Poster Sheet Media Information Loading Unloading Which Edge First Which Side Up software applications Solutions to Problems specifications accuracy rus acoustic cables connection rs ecological environmental functional margins media sizes memory parallel Bi Tronics Centronics interface physical power resolution Speed and Print Quality Stepped Lines Problems i I I Front Panel Printer Options supported media types system software upgrades T translucent bond Troubleshooting Procedure types of media Typical Drying Times Typical Printing Times Universal Serial Bus Unloading Roll Media Sheet Media Up Key upgrading system software USB user interface User s Reference Guide animation vs buttons how to use navigation back button exit button home button next page button previous page button iu e d hi mf i a i e P l i p i i i i i i i M G i B e s P ee ee Re le a Other JKLMNOPQRSTUVWX YZ Printer Introduction Media amp Ink Solutions Front Panel Options Other ABCDEFGHIJKLMNOPQRST
59. e Portrait Landscape Portrait Portrait Landscape 69 113 113 69 176 287 287 176 Portrait Landscape Portrait Landscape Portrait a a Indicates this printable area is only available if you are using the A0 E size format HP DesignJet 500PS printer Printer Introduction Options Solutions Front Panel Other Index Media Choice Sheet Media Ink System Ink Cartridges Printheads Roll Media The following procedures are described in detail with animations where appropriate Installing a New Roll on the Printer Loading Roll Media e Unloading Roll Media e Removing Roll Media from the Spindle e Cutter Replacement Printer Introduction Solutions Front Panel Options Other Index Media Choice Sheet Media Ink System Ink Cartridges Printheads Installing a New Roll on the Printer The animation sequence shows how to install a new roll of paper on the printer CAUTION Make sure the printer wheels are locked the brake lever on each wheel is pressed Down to prevent the printer from moving If you are a regular user of different types of roll paper you can change the paper quicker if you have more than one spindle This allows you to do the following 1 Pre load the different types of paper onto the spin dles 2 Remove and replace the spindle with the new type of paper NOTE Additional spindles are available from Hewlett Packard as accessories
60. e Enter or Cancel key to continue You have replaced one or more printheads and the printer s check has found that the printhead cover is not securely closed Open the window and check the printhead cover The procedure is described in the Printhead Replacement procedure Note This message may also appear following a paper jam as the printer cannot detect the exact reason for the problem In this case you may have to resort to powering off the printer or even removing the power cable from the machine in order to recover from the problem See Clearing a Media Jam During system start up which occurs when you first install the printer you need to install the setup printheads These special printheads cannot be used for printing but must be used when the printer has been powered off The printer has detected that the setup printheads have not been installed correctly Open the window and follow subsequent instructions to reinstall or relocate the setup printheads Contact HP for advice if the setup printheads are missing or cannot be installed correctly Other Index a For more Messages click on the Next Page button d Introduction Media amp Ink Solutions Printer amp Options The Front Panel Menu Structure Navigating the Menu System Front Panel Messages continued Option not available now Out of paper Paper advance calibration is recommended Press ENTER to calibrate Paper advance ca
61. ed to rotate the page from portrait to landscape on media that is not wide enough for exam ple a D A1 size page rotated on a D A1 size roll lf necessary change the printing area in your software The file may be too large for the printers memory Printer Options Other Index Introduction Media amp Ink Front Panel Tur Ce SR eT TECTA Ink Supply Solving Problems Bropicie Problems Media Problems Other Problems Getting Help Printed Image Incorrect e Image is in One Portion of the Printing Area e Print is Distorted or Unintelligible e One Image Overlays Another on the Same Sheet Printer Options Other Index Introduction Media amp Ink Front Panel Tur Ce SR eT TECTA Ink Supply Problems Problems E M ed ge e 301 Other Problems Getting Help Solving Problems Image is in One Portion of the Printing Area e Is the page size configured in the software too small e Are you sure that your software doesn t believe the image to be in one quadrant of the page e Otherwise this indicates an incompatibility between the software and the printer e s your software configured for this printer For general advice see the Assmebly and Set up Poster For advice specific to your software see the documentation supplied with the driver Printer Options Other Index Introduction Media amp Ink Front Panel Tur Ce SR TECTA Ink Supply Solving Problems AIEE Problems Media Problems Ot
62. edia Sheet Media Ink System Ink Cartridges Printheads e Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads e Printhead Information Shows you how to display the current status of the Printheads on the front panel display e Printhead Replacement Details the Printhead Replacement procedure e Printhead Alignment Details the Printhead Alignment procedure Introduction Solutions Media Choice Roll Media Printhead Errors The Front Panel can display the following error messages for the printheads Error Select Replace printheads Printhead Missing Error Select Replace printheads Faulty Printhead NOTE Front Panel Sheet Media An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is Refer to Unknown Printhead Error to solve this problem d Printer Options Other Index Ink System Ink Cartridges Error Select Replace printheads Printhead Worn Out t Error Select Replace printheads Jil Ui Unknown Error ieee i Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printhead Information Use the following procedure to display the Printheads Information screen on the front panel The front panel menu selections
63. elect a w CO Printer Options Index Introduction Media amp Ink Solutions Front Panel Ordering Accessories Glossary Care of the Printer Installing Expansion Cards Recommended Cables The following cable is recommended for optimum performance and electromagnetic compatibility Recommended Cable Interface type Computer HP part number Cable length Connector type at computer end of cable IEEE compatible Centronics C2951A 3 0m 25 pin male Interface All USB C2392A 5 0m USB plug Printer Introduction Media amp Ink Solutions Front Panel Options Index Installing Expansion Cards Specifications Glossary Care of the Printer Ordering Accessories You can order supplies and accessories in any of the following ways e Call your local authorized HP dealer e Contact your local HP Sales and Support office Refer to the Hewlett Packard Support Services booklet that was supplied with your printer e Documentation e Hardware e Consumable Items Printer Introduction Media amp Ink Solutions Front Panel Options Index Care of the Printer Installing Expansion Cards Specifications Glossary Documentation Language Pocket Guide User s Reference Unpacking and Guide Assembly poster HP Part Numbers Chiese C7769 90000 90020 Printer Introduction Media amp Ink Solutions Front Panel lt Index Care of the Printer Cards S
64. ely 25 C with 50 relative humidity e Drying Procedure Details how the drying procedure operates Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Sheet Media Ink Cartridges Printheads Drying Time Settings With some paper types and environmental conditions the ink needs time to dry before the paper is unloaded The printer has three settings which you can choose through the front panel See Navigation Example for more help Manual The printer holds in place paper which has a specific drying time and displays a drying time to go countdown on the front panel You can change this time from one minute to 99 minutes in one minute increments Automatic The printer automatically determines the appropriate drying time based on the type of paper you have selected and the current temperature If there is any drying time the printer displays a drying time to go countdown on the front panel None With this setting when the printer has finished printing an image the paper will fall into the paper bin under the printer CAUTION Changing the drying time to speed up the printer could result in damage to your printed image or reduce the quality of your print 1 gt b J A a G ee EA BS G ou E 5 G G DS G ee PE DL A G eS me i r r E F z i F p r n I f i f P j E r i F i r p i fa r i E r i E ME d i j d j j Es 1 j 7 j NW j 7 A i i d F f j i
65. ep Ink Supply Problems guides you when you have problems installing the consumable ink items the ink cartridges and printheads Media Problems contains information on what to do if you have image smears or marks on your media and also what to do if you have a media jam Image Error contains information on what to do if the image that your printer printed is incorrect or not what you expected Other Problems covers miscellaneous problems you could face Getting Help explains what to do if you cannot solve the problem you are having It also provides full details of the steps to take to contact the Hewlett Packard Customer Care Center ei X Introduction Media amp Ink Solving Problems Printer Options Other Index Front Panel Media Problems Image Error Other Problems Getting Help Tur Ce SR TECTA Ink Supply Problems Problems To find the meaning of front panel messages see Message Descriptions If you know the problem is related to a certain task first check the relevant section in this manual for step by step procedures Use this manual s index or table of contents to find the section For example if you are hav ing difficulty with page formatting refer to Page Format If the problem is directly related to the quality of your printed images refer first to Image Quality Problems Refer to the appropriate topic Ink Supply Problems Media Problems Communication Problems
66. er Canvas ON OFF Advance Calibration Create pattern Measure pattern Restore factory Navigating the Menu System Printer Options Other Index Message Descriptions Menu item depends on the type of media loaded Only shown if media is loaded m Items always shown Introduction The Front Panel Ink Menu Ink Media amp Ink Drying time Solutions Click on a menu item to go to the relevant topic Ink Cartridges Printheads Status Calibrate Paper Standard 4 5 min Special 11 min Color monochrome RGB Printer Options Navigating the Menu System Native sRGB Perceptual Saturation Colorimetric 1 2 99 min Other Message Descriptions True Black LS i e P m k g E r 1 Introduction Media amp Ink Solutions m x k A Printer Options X xd Index The Front Panel Navigating the Menu System Message Descriptions Job Management Menu There are no Job Management Menu options available for your model of HP DesignJet Printer Introduction Media amp Ink The Front Panel Set up Menu Printer Solutions Options Navigating the Menu System Message Descriptions Click on a menu item to go to the relevant topic Print quality Advanced Options Printer Information ee I i E m UG X More menu
67. er screen for any error message some drivers allow you to choose a dif ferent printing mode and try to send the file again If you continue to have problems see Getting Help Introduction Media amp Ink Solving Problems Printer Seems Too Slow Printer Options Other Index Front Panel Tur Ce SR TECTA Ink Supply Problems Probleme Media Problems Image Error ti I Getting Help Did you specify Best print quality level on the front panel Best quality mode prints take longer to print Did you specify the right media type when loading the media For details of front panel media types see Paper Types To find out the printer s current media type setting see Obtaining Roll or Sheet Paper Informa tion The printhead may need replacing see Printhead Replacement Did you specify a Manual Dry Time in the front panel Change the dry time to Automatic see Ink System If the printer is in Fast mode and the file it is printing contains high density inked areas the printer may need to slow down to compensate Printer Options Other Index Introduction Media amp Ink Front Panel Media Problems Image Error Other Problems Solving Problems Image Quality Ink Supply Problems Problems Getting Help e HP Customer Care Details about the HP Customer Care program e What to Do Before You Call Information on what you should do before you contact your local HP Customer Care Center e HP DesignJet Online
68. et 500PS printer prints repeatable colors Ee independently of printhead usage ambient temperature humidity or ink levels ee gH UM M c M S M UM M s Hr M M D H M M M UR n SH UM M i M aM OHM I P s S XX i S I s P i Printer Options Other Index Media amp Ink Solutions Front Panel Using this Guide Front View of Printer Printer Connections Unattendedness The HP DesignJet 500PS printing system includes a modular ink delivery system with 69 cc cartridge capacity and long life printheads which last on average through ten black ink cartridges and six color ink cartridges depending on use This modular system allows users to replace individual ink supplies separately as needed and also provide automatic alignment and cutting and stacking of finished prints in the media bin enabling continuous and unattended printing In addition the HP DesignJet 500PS printer includes smart chips that are embedded into each individual printhead and ink cartridge that alert the user if it time to replace the printhead and continuously monitor ink levels Ease of use The HP DesignJet 500PS printing system is a true out of the box solution and provides the user with everything he or she needs to install and use the printer The HP DesignJet 500PS printer includes a control display panel for simple navigation straightforward media loading and easy to
69. g details for Hewlett Packard paper supplies To get the latest version of this docu ment contact your local Hewlett Packard Sales and Support office Printer Solutions Front Panel Options Introduction Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads Paper Types The following topics address the various types of media available their particular use and how to obtain information about them Physical Characteristics of Paper Types Details the physical characteristics of each of the supported paper types e Combinations of Media Type and Print Quality Selection Gives guidelines for selecting the correct Print Quality selection for the type of paper or other type of media you are using e Handling Your Paper or Type of Media Explains the precautions to take when handling paper or other type of media e Obtaining Roll or Sheet Paper Information Printer Options Other Index Introduction Solutions Front Panel Roll Media Sheet Media Ink System Ink Cartridges Printheads Physical Characteristics of Paper Types The following table lists the physical characteristics and selection numbers of supported HP Premium Printing Material Always print on the image side with the special coating Image side faces outward on roll products from Hewlett Packard Physical Characteristics of Paper and Other Media E 42 inch HP Premium Printing Material iomm si mm 1067 mm HP Brigh
70. ge Appearance Print Management Page Format Front Panel Graphics Language and Networks For System Administrators If you are using the printer with a network spooler consider having your system administrator modify the spooler to insert automatically the PJL language switching commands at the beginning and end of each file This allows the printer to switch automatically into the correct graphics language for your current print and returns the printer to the front panel graphics language setting for subsequent prints For information on ordering PJL reference information see Ordering Accessories E tAn GARNA GA CWu qq COR ae C 4 0 99 UR C3 MTAA Y C 434 RRR CR 3 GHA A CR RAR Cw 3 CR 3 er 8 3 CX C9 9 C 39 3 C9 ADAR BALA AAA Y 9 Y SARE Y Y Y Y RRR Y Y 9 9 Y Y Y Y Y 9 Y Y Y Y Y 3 3 3 7 3 Other Index Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Setting up the I O Card Network With a network interface such as the HP JetDirect Print Server refer to your network interface documentation for advice on any front panel configuration The front panel menu is I O Setup gt Card Set up To Change the I O Time out Setting Some software applications do not write a file terminator at the end of a file In this case the printer does not know when the file is complete and will wait for more data until the end of the I O Time out period
71. ge regions of intense color where many ink drops are needed to fully saturate the color will not print well on HP Bright White InkJet Paper On HP Coated paper the same images might cause the paper to wrinkle and then come into contact with the printheads smearing your print and risking damage to the printhead See Combinations of Media Type and Print Quality Selection Whenever you load a roll or a sheet the printer s front panel display prompts you to specify the paper type you are loading It is absolutely essential to specify this correctly for good image quality The Physical Characteris tics of Paper Types table gives you all the information you need If paper is already loaded and you are unsure which paper type was specified go to the Paper Menu and press Enter see Obtaining Roll or Sheet Paper Information Make sure the appropriate print quality setting Best Normal or Fast is selected You can set the print qual ity either from your software or from the printer s front panel software driver settings override any print quality settings made on the front panel The combination of paper type and print quality settings tells the printer how to place the ink on the paper for example the ink density dithering method and number of passes of the printheads For more details see Combinations of Media Type and Print Quality Selec tion e Included with this printer is the Hewlett Packard Printing Materials catalog which gives orderin
72. hat controls the communication between a computer and a device The control panel on the front right of the printer The structure of options in the front panel display A programming language telling a print device how to output graphic data Shades of gray to represent colors A glossy opaque photographic paper One of Hewlett Packard s standard graphics languages for plotters and printers Produces vector data The transmission of data between a computer and a device A standard issued by the Institute of Electrical and Electronics Engineers IEEE as the Standard Signaling Method for a Bi directional Parallel Peripheral Interface for Personal Computers The part of the HP Ink Supplies which contains all the ink used in the printer They are installed into the printer on the right side The smallest rectangle that contains all the content of the drawing while maintaining its relative dimensions For More Terms click on the Next Page Icon Introduction Care of the Printer Term ISO paper JIS LAN long axis printing margin Nesting nozzles palette PJL parallel interface PANTONE pen attributes of a pen B ieee Media amp Ink Solutions Front Panel Printer Options Index Installing Expansion Cards Specifications Ordering Accessories Meaning An international standard paper size e g A1 A2 etc A Japanese standard paper size Local area network Printing a p
73. he ink systems supplied with this printer have good light fastness colors will eventually fade or change if exposed to sunlight over a long period of time e Hewrap partially used rolls if they are not being used and do not stack rolls e Always keep unused rolls in their plastic wrappings to prevent discoloration i 1 T i Printer Options Other Index Introduction Solutions Front Panel Roll Media Sheet Media Ink System Ink Cartridges Printheads Obtaining Roll or Sheet Paper Information If roll media or sheet media is loaded the type of media is displayed when you select the Paper menu on the front panel Bright White Inkjet Paper Plain Paper Vellum Natural Tracing Paper Paper menu Translucent Bond Clear Film E Matte Film High Gloss Photo Coated Paper Roll loaded Ti Heavy Coated Paper High Gloss Photo Canvas Roll or Sheet Poster Paper es If there is no paper loaded the front panel display shows the following message and you will need to load roll or sheet media Paper menu Load sheet Cutter OH Page format Advance calibration Printer Options Other Index Introduction Solutions Front Panel Roll Media Sheet Media Ink System Ink Cartridges Printheads Print Times for a Selected Print Quality The following table lists some typical printing times for D A1 size paper Typical Printing Times Print Quality Time in seconds Color Lines Images Images on C
74. he top level level without changing any menu selections without changing any menu selections This will bring you to the four menu icons Tob management menu Press the Up 4 and Down W keys to scroll Press Enter to up and down though the menus or menu e Select a menu and move to the next menu level options e Change the value of the selected menu item See Navigation Example for a brief overview of the menu system Printer Introduction Media amp Ink Solutions Options Other Index The Front Panel Menu Structure Message Descriptions Navigation Example This section provides a typical example of how to navigate through the menus to configure a specific print option How to Set the Ink drying Time to Two Minutes The Front Panel Menu Structure diagram for the Ink Menu shows that the path to the Drying time option is Ink menu amp Drying time Use the following procedure to set the ink drying time to two minutes Setting Drying Time Navigation Example Key Action Display 1 Use the Up amp and Ink menu The Ink menu icon is l highlighted to allow you to Down W keys to high ak levels select the Ink menu options light the Ink menu icon Press the Enter key to mr The display shows the Ink enter the printer Ink ICE menu to allow you to select menu Color calibration Drying Time Troubleshooting Align printheads Replace printheads Continued
75. her Problems Getting Help Print is Distorted or Unintelligible e The interface cable between your computer and the printer could be faulty Try another cable to see if the problem is corrected e f you have connected your computer to the parallel port on the printer make sure you are using a genuine HP parallel interface cable e Depending on the software drivers and RIPs you are using with your printer there will be different solutions to solving this problem Refer to the Vendor s User Documentation for details One Image Overlays Another on the Same Sheet e The I O Setup I O Timeout setting may be too long From the front panel menu decrease the setting and print again Printer Options Other Index Introduction Media amp Ink Front Panel Turre SR eT TECTA Ink Supply Solving Problems Probleme Problems Media Problems Other Problems Getting Help Other Sources of Information If you don t find the solution to the problem here other sources of help are e The documentation supplied with the driver that you are using to manage the output from your software appli cation to the printer Printer Introduction Media amp Ink Options Front Panel Other Index Solving Problems Image Quality Up Media Problems Image Error tl l Getting Help Problems Problems Other Problems e Communication Problems Describes typical problems you could encounter with communications between your computer an
76. her cause Follow these steps to check the paper path as described in Clearing a Media Jam When the jammed paper has been cleared you are strongly recommended to align the printheads as they are quite likely to have become misaligned as a result of the paper jam For more Messages click on the Next Page button Other Index Introduction Media amp Ink Solutions The Front Panel Printhead replacement not available now Cancel print jobs before replacement Printhead warning Poor print quality URLE Printheads not aligned Paper type not valid to align printheads Press ENTER to continue Front Panel Messages continued Printer Options Menu Structure Navigating the Menu System You have requested the printer to replace one or more printheads but the printer is busy printing a job and cannot honor the request now Either press the Cancel key to cancel the job that is currently printing and then again select Replace Printheads from the Ink system menu Or wait until the job has finished printing and there are no more Jobs in the print queue and then again select Replace Printheads from the Ink system menu A problem has occurred with one or more printheads The printheads are still functional The problem was detected either during printhead alignment or during troubleshooting If you have completed the routine the system was unable to clean the printheads fully You should use the Trou
77. ils m ee Printer Options Other Index Introduction Media amp Ink Front Panel TUE Ce 2E TECTA Solving Problems Problems Media Problems Image Error Other Problems Getting Help Unknown Printhead Error An unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is Whenever this happens the l Printheads nat aligned front panel displays this error message The number of printheads with unknown Paper type not valid errors will either be all the color printheads or all the printheads to align printheads Use the following procedure to isolate the faulty printhead Pre EHTERu Sen 1 Select Replace Printheads from the front panel 2 Open the carriage cover and remove ALL the printheads 3 Heinsert the Cyan printhead only and close the carriage cover and the window 4 Check the front panel if the status of the Cyan printhead is X or the conclusion is that the Cyan printhead is faulty and must be replaced If the status of the Cyan printhead is OK the conclusion is that the Cyan printhead is working correctly Repeat the process from step 1 for the other color printheads to identify which one is failing Introduction Media amp Ink Solving Problems Media Problems Printer Options Other Index Front Panel Image Error Other Problems Getting Help Tur Ce SR TECTA Ink Supply Problems Problems Media Detai
78. images remain use the Troubleshooting Ignore these procedure again solid bars i If none of the patterns or blocks in the two Diagnostic Prints shows any problem it could be that your image quality problem is caused by a wrong setting in your software or perhaps the job should have been printed with the Print quality set to Best instead of Normal or Draft If the Troubleshooting routine didn t indicate that printhead alignment was necessary you can select Align printheads in the Ink menu to try to solve any further image quality problems Printer Options Other Index Introduction Media amp Ink Front Panel Solving Problems Media Problems Image Error Other Problems Getting Help Ink Supply Problems Troubleshooting Flow Chart The following diagram shows the flow of the troubleshooting procedure Printer checks whether Printhead Alignment is required Printer prints Printer prints Diagnostic Print A Diagnostic Print A including black lines without black lines Printheads need cleaning If possible printer tries to clean printheads Printer asks questions about Diagnostic Print A Printheads are OK after first printing of Diagnostic Print A Yes Indicates that troubleshooting has completed but further procedures are required to solve the problem Printer prints If printheads have Printer prints IE Diagnostic Print B Diagnostic Print B been cleaned three ndic
79. in grey shades using black ink only RGB e Native Device RGB No ink emulation e sRGB Standard RGB Rendering Intent e Perceptual e Saturation e Colorimetric Media amp Ink Other Introduction Solutions Front Panel Setting Page Size in the Peele QUE Front Panel Image Appearance Print Management Logs Your HP DesignJet 500PS printer keeps a log for the printheads and an error log These logs are normally used by service engineers Printhead Log The printhead log contains a list of the last five printheads of each color along with information about the usage of the printhead Error Log Lists the last errors detected the printer has detected along with the date the error occurred and a unique error code for the type of error detected Printer Options Index Introduction Media amp Ink Solutions Front Panel Installing Expansion Care of the Printer Cards Other The Other tab provides miscellaneous procedures and information that may be required to ensure your printer remains in a fully operational condition at all times Specifications Ordering Accessories Glossary The Other tab contains these sections e Care of the Printer Installing Expansion Cards e Specifications e Ordering Accessories e Glossary F E o VF Printer Options Index Introduction Media amp Ink Solutions Front Panel Lu Mia ospiti Specifications Ordering Accesso
80. information concerning the different types of media available for your printer This includes information on the types of paper supported their physical characteristics quality selection handling and how to obtain information Print Times for a Selected Print Quality Typical Printing Times for color and black lines and images on different types of paper Printable Area The dimensions for all the printable areas for all paper and other types of media formats J a on T ETT WWW wu W uuW WW cq TM TW rw dT Ww w u IT um J d f E TY T Y I oT E F F W oq UG OY To Yo Y Y Y o 9 wY Y Introduction Choosing Paper or Other Media Printer Options Other Index Solutions Front Panel Roll Media Sheet Media Ink System Ink Cartridges Printheads For best printing results use only genuine Hewlett Packard paper or other type of media whose reliability and performance have been developed and thoroughly tested All Hewlett Packard printing components printer ink system and paper other media have been designed to work together to give trouble free performance and optimal image quality For detailed information on Hewlett Packard paper see Paper Types You should also take note of some important points about paper and other types of media This printer supports many types of paper However the quality of some images may be reduced if you do not use the correct paper for your application For example images with lar
81. ing ensures you will always get the best quality color prints except when printing the following files e Mixed lines and scanned color images e Mixed lines and color photographs For these files it is recommended that you select Optimize for Images Introduction Media amp Ink Solutions Front Panel Other Index Setting Page Size in the Front Panel Print Management Printer Configuration Page Format Best Quality Settings If you have selected the Best option as the Print Quality setting for you print session but require an even higher resolution for your print job you will need to change the Best quality setting The Best Print quality option provides 600x600 dpi resolution in normal mode and 1200x600 dpi in maximum detail mode NOTE Using the maximum detail mode will improve resolution but will reduce printing speed and increase memory requirements Other Index Introduction Media amp Ink Solutions Front Panel Page Format Setting Page Size in the Front Panel Image Appearance Printer Configuration Print Management These topics describe the best methods of managing the work that the printer is doing e Cancelling a Page that is Printing Shows you how to cancel a page that is currently being printed e Cancelling the Drying Time Shows you how release a page from the printer before the drying time has finished tue E Other Index Introduction Media amp Ink Sol
82. ing Help Image Quality Problems Your HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter You should use this utility whenever you and not the printer perceive a problem with print quality Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print Always check Configuration Correction as your first diagnostic task to find the cause of your problem If a message such as PRINTHEADS not functional appears on the front panel of your printer follow the instructions given for the particular message see Message Descriptions The types of problems you could possibly encounter are e Stepped Lines e Incomplete Lines e Color Accuracy e Horizontal Banding e Color Alignment Whenever you see any of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front panel This will lead you to correct remedial action required to solve your image quality problem Introduction Media amp Ink Solving Problems ile Configuration Correction Before attempting the image quality diagnostic procedures contained in this section you should first check that the printer is correctly configured to print what you want Many problems concerned with image quality can be solved by correcting the way the printer i
83. ing to a longer period and then send the print again The file may be too large for the printer s memory You can install an optional HP GL 2 Accessory Card and extra memory in your printer see Memory There may be a communications problem between your computer and the printer Check your interface cable Check to make sure that your software settings are correct for your current page size for example long axis prints Introduction Media amp Ink Solving Problems Long Axis Print Is Clipped Does your software support long axis prints Have you specified an appropriate media size in your software There may not be sufficient memory Image is Clipped Printer Options Other Index Front Panel Turre 2E TECTA Ink Supply Problems Problems Media Problems Other Problems Getting Help This normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software For general advice on printing areas and page size see Printable Area Check the actual printing area for the media size you have loaded printing area media size margins For media size and margins see Printable Area Check what your software understands to be the printing area which it may call printable area or imagable area For example some software applications assume standard printing areas that are larger than those used in this printer You may have ask
84. ion pattern but no sheet was found Load the sheet that was printed by the Create pattern part of the calibration routine You have requested the printer to load a sheet of paper but the sheet appears to be too long Check that the paper is not a roll Either Press the Enter key to try to load the sheet again Or Press the Cancel key to stop the process If the paper is on a roll follow the instructions in Loading Holl Media The printer has finished the Troubleshooting routine and will not at this stage perform further cleaning on the printheads because this could damage the other ones However according to the evaluation you have given the printheads require cleaning because there are defects in the Diagnostic Print Press the Enter key Then resume your normal printing activities If the problem recurs try using the Troubleshooting routine again or select Replace Printheads from the front panel in the Ink System menu to replace the printheads that are faulty The Troubleshooting utility has found that there is no paper loaded in the printer Load a roll of paper For more Messages click on the Next Page button p l i MH Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu Syste
85. l Options Introduction Other Index Media Choice Roll Media Ink System Ink Cartridges Printheads Which Side Up The printer prints on the side of the paper that faces up It may be important to load the sheet with the correct side facing up See the table below Print Side for Media Types Media Type Matte or Glossy HP Bright White Inkjet Paper Bond Both sides are the same If sheet HP Vellum is curled load with curl down Natural Tracing Paper Coated Paper Load with the coated side up Heavy Coated Paper Matte Film Load with the matte side up High Gloss Photo Load with the glossy side up Clear Fim Translucent Bond Both sides are the same If sheet is curled load with curl down Canvas Poster Paper Plain Paper Both sides are the same If sheet is curled load with curl down j F T F Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Ink System Ink Cartridges Printheads Which Edge First You can load sheet paper in either portrait or landscape orientation Unless you are using the Rotate option always load the sheet in the same orientation as you have specified in your software Landscape long edge first Portrait short edge first Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Ink System Ink Cartridges Printheads Loading Sheet Media The animation sequence shows how to load a
86. libration is recommended Load paper and select Paper advance calibration Press ENTER to finish Paper loaded with too much skew Press ENTER to retry Press CANCEL to abort You have selected an option in the menu that is not available at the moment The printer may be busy out of ink out of paper etc The printer ran out of paper while printing the calibration pattern Load a sheet or roll that is at least 65 cm 25 inches long and 50 cm 20 inches wide You are recommended to perform the Advance calibration routine to ensure the optimum print quality Press the Enter key to create the calibration pattern See Advance Calibration You are recommended to perform the Advance calibration routine to ensure the optimum print quality Load a sheet or roll of paper and then select Advance calibration from the Paper menu See Advance Calibration During the loading of paper the printer has detected that the paper is skewed too much that is it has not been loaded straight enough Skew is the angle between the actual paper edge and the correct line Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading For more Messages click on the Next Page button l M l M a l MH Other Index Printer Options Other
87. line on the printer platen and the front edge against the blue line just after the pinch rollers see Loading Sheet Media The media may be crumpled or warped or may have irregular edges If you are using hand cut media the edges may not form a right angle or they may be rough Do not use hand cut media Use only purchased sheet media If the media is curled with the curl up it will be very difficult to load It is easier to load it with the curl down Printer Options Other Index Introduction Media amp Ink Front Panel TUE Ce SR eTTEETTIA Ink Supply Solving Problems hin Problems Image Error Other Problems Getting Help Media Output Problems Prints Fall on the Floor After Being Cut e Make sure the media bin is open e Do not let more than twenty prints accumulate in the bin e Make sure roll media is loaded correctly If the paper is loaded incorrectly the natural curl of the media may cause it to miss the bin and fall to the floor Prints Do Not Stack Properly in the Media Bin e The printer may be too close to the end of the roll The natural curl near the end of the roll can cause stacking problems Load a new roll or remove prints manually as they are completed e f you are mixing prints or nesting sets of several different sizes you may have stacking problems because of the different sizes of media in the bin Printer Front Panel Options Introduction Media amp Ink Other Index Tur Ce SR
88. lp Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Solving Problems Problems Media Problems Image Error Other Problems Getting Help Troubleshooting Procedure Working through the Troubleshooting procedure should always be your first action when you encounter image quality problems Refer to the Troubleshooting Flow Chart for a description of the sequence of processes used to complete troubleshooting procedure It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems type for example glossy paper and size If you use a different kind of paper or a different size you stand less likelihood of resolving the problem Running the Troubleshooting Utility 1 From the main front panel menu select the Ink menu GA and press Enter 2 Select Troubleshooting and press Enter Ink menu The printer first checks to see whether the Information printheads are aligned Misalignment of the Color calibration printheads is a common cause of image quality Troubleshooting Align printheads Replace printheads problems If they are not aligned you are prompted to accept Printhead Alignment This procedure requires a few centimeters of paper loaded and takes several minutes to perform NOTE Note that you do not have to interpret the patterns printed by the Printhead Alignment routine 4 Ifthe printheads do not seem to require alig
89. ls the general rules to follow to avoid media problems Clearing a Media Jam Describes how to clear a media jam Ink Marks on the Media Details the way to solve ink mark problems warped lines blurred lines marks or scratches on glossy paper Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned Media Output Problems Explains what to do when the prints fall on the floor or do not stack correctly in the media bin Printer Options Other Index Introduction Media amp Ink Front Panel Turre SR eT TECTA Ink Supply Problems Problems Image Error Other Problems Getting Help Solving Problems Media Always make sure that you are using the appropriate media for your image and that it is consistent with your software application To ensure color accuracy and print quality performance of the printer use only media types that have been certified for your printer Use of non HP media or HP media not certified for your printer may significantly reduce the color and print quality of your images For details of HP media see Paper Types Introduction Media amp Ink Solving Problems Possibly a paper jam There is probably paper jammed in the printer Paper jams can have 1 Open window varlous Causes 2 Switch power off e The paper is too thick or too thin for the printer or is otherwise not 5 Clear paper path supported 4 Switch power an
90. m Front Panel Messages continued Unable to initialize ink system The system cannot successfully complete the startup Call HP representative Call HP for service Unable to prepare ink system During ink system start up the purge of the ink system has failed Open window to check and the system is asking you if the preparation has completed SETUP printheads Check the setup printheads and then follow the instructions in the front panel and respond to further questions Unknown ink cartridges The ink cartridges are not recognized by the printer as ink cartridges Press ENTER to continue approved by HP and there is at least one that is new Press the Enter key Unknown paper format The format roll or sheet of the paper loaded in the printer is Reload paper unknown Reload the paper following the normal procedure to solve this problem See Loading Roll Media or Loading Sheet Media Unknown paper type The type of the paper loaded in the printer is unknown to the printer Select paper type Select a known paper type from the printer menu Unknown printheads The printheads are not recognized by the printer as printheads Press ENTER to continue approved by HP though the printer can still use them Press the Enter key For more Messages click on the Next Page button Hi Printer Introduction Media amp Ink Solutions Options Other Index The Front Panel Menu Structure Navigating the Menu System Front Panel
91. model The following media types are supported on the HP DesignJet 500PSprinter e HP Bright White Inkjet Paper Bond HP Paper Based Semi Gloss HP Vellum HP Clear film HP Natural Tracing Paper e HP Translucent bond HP Coated Paper e HP Studio Canvas e HP Heavyweight Coated Paper e HP Satin Poster Paper e HP Matte film HP Banners with Tyvek HP High Gloss Photo Paper HP Colorfast Adhesive Vinyl e HP Semi Gloss Photo Paper nn o WM Y WM Wd Y NU X4 X NM Og JW NH y WM JJ NJ BM X3 WW WM Y NM MH Y NM 3 WM NM gy NM Ud Y MJ BJ Y WW Printer Options Other Index b Media amp Ink Solutions Front Panel Using this Guide Front View of Printer Printer Connections User Interface The printer s front panel includes an easy to use interface with a display giving you access to a comprehensive set of printer functions Job management menugi Cancel and Cut See Navigating the Menu System for a short tutorial to teach you how to navigate through the menus and a description of internal prints GA DC oC CR GGA Ro OD C9 C9 3 C Cw o 9 4 9 3 C39 d 3 CQ RGA RAGA C9 GAA GGA 9 wo C E C 3 9 E 9 3 E E3 E 4 Uw 3 3 vue j j a j j i N f I f E f i F r T T j d d F T d d d F T F i d d d F H T i E d F 4 T d i f d T j T d F T F 1 T F T r j T d F i j 7 T d T F J T F Printer Options Other Index Media amp Ink Solutions
92. n HP special polyester film Previous a From time to time new paper types may become available For up to date information please contact your HP dealer or our web site www designjet online hp com Printer Options Index Introduction Media amp Ink Solutions Front Panel Care of the Printer Installing Expansion Cards Ordering Accessories Glossary Physical Specifications Physical Specifications D A1 size printer 38 5 kg 1253 mm 470 mm 349 mm 85 Ib 49 inches 19 inches 14 inches A0 E size 45 kg 1690 mm 674 mm 1100 mm printer 99 Ib 67 inches 27 inches 43 inches Printer Options Index Introduction Media amp Ink Solutions Front Panel Installing Expansion Cards Ordering Accessories Glossary Care of the Printer Memory Specifications Memory Specifications Internal RAM 16 MB Can be upgraded to 96MB or 160MB F E F F Printer Options Index Introduction Media amp Ink Solutions Front Panel Care of the Printer Installing Expansion Cards Ordering Accessories Glossary Printer Power Specifications Printer Power Specifications Source 100 240 V AC 10 auto ranging Frequency 50 60 Hz curren Consumption 150 watts maximum Printer Options Index Introduction Media amp Ink Solutions Front Panel Care of the Printer Installing Expansion Cards Ordering Accessories Glossary Ecological Specifications Ecological Specifica
93. n ink cartridge needs to be replaced see Ink Cartridge Information If the ink cartridge is empty the printer stops printing See Ink Cartridge Replacement Printheads The Hewlett Packard printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced They are independent of the ink cartridges and will continue giving excellent image quality results even if the ink cartridges are low in ink a If you notice a decline in print quality such as lines or dots missing from text or graphics see di stepped Lines ih i S P D Y X HU UM H P M HH M aM UR P RH MUM UM M aM P D M M UM i UM S D s HS I iR I M s M V M I Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink Cartridges Printheads Component identification The following illustration will help you identify the components of the HP Ink Supplies ws Printheads The Hewlett Packard selection number on the ink cartridges and printheads makes it easy for you to find the correct HP Ink Supplies for your printer Determine the color of the printhead or l ink cartridge you need then make sure you purchase or order the correct Hewlett Packard printhead or ink cartridge Each ink cartridge and printhead can be purchased separately from
94. nd the following five navigation keys provided to navigate through the menus displayed on the screen The Up A and W Down keys let you scroll through the various items in a menu list e The Menu key takes you to the main screen It cancels any choices that have not yet been selected by press ing the Enter key e The Back key takes you to the previous screen e The Enter key selects the item in the menu list and makes it current If there are sub selections to be made this key takes you to them otherwise it takes you back a screen Up Back Menu Cancel Down Enter Printer Options Other Index Introduction Media amp Ink Solutions Menu Structure Navigating the Menu System Message Descriptions Display Screen The display screen of the front panel shows the main menu the words displayed may vary NOTE You can always reach the main menu by pressing the Menu key After a short time out the display will always revert to the main menu with the Job Management menu active Active menu ee Tob management menu m q Paper Menu Icon EA 4 Ink Menu Icon lt a Job Management Menu Icon Active Information Ready Fi Setup Menu Icon message The Navigation Example is given from the Job Management menu Error Message 7 8 CH Error Select Replace printheads ADEL Ti l ir s OaM I I i
95. new sheet of paper on the printer Important e f you have a roll of paper loaded on the printer you must first unload it from the printer e Make sure the correct side of the sheet is facing up when you load it The front panel menu selections are Select using the keys Then Press 1 Paper Enter 2 Load sheet Enter 3 Select Sheet Type Enter Printer Solutions Front Panel Options Introduction Other Index Media Choice Roll Media Ink System Ink Cartridges Printheads Unloading Sheet Media The animation sequence shows how to unload a sheet of paper from the printer Important e o give the ink time to dry the printer holds the paper for some time Click on the amp icon to run the animation sequence A printable version of the sequence is also available so that you can take the key illustrations to the printer if it is remote from your computer Introduction Printer Solutions Front Panel Options Other Index Media Choice Roll Media Sheet Media Ink Cartridges Printheads Ink System These topics cover the various elements of the Ink System What are HP Ink Supplies Details the elements of the HP Ink Supplies supplies Component identification Shows you where to find the various elements of the Ink System Ink Supply Guidelines Explains how to obtain the best results from your Ink System Precautions Details the specific precautions you must take to a
96. nment the printer prints Diagnostic Print A See Diagnostic Print A Interpretation for full details of how to use this diagnostic print ii Introduction Media amp Ink Solving Problems Diagnostic Print A contains several blocks of color and a block of thin black broken lines the lines are actually very much closer than those represented here 1 Diagnostic Print A Interpretation Printer Options Other Index Front Panel Ink Supply Media Problems Image Error Other Problems Getting Help Problems Diagnostic Print A Examine the broken lines in Diagnostic Print A carefully and indicate whether there are problems with them The sorts of problems to look for here are e Jaggedness or serrations in the thin lines like this AA Ne the thin lines should be straight though not necessarily perfectly aligned The irregularities that are significant extend along the whole of the length of the lines Shorter irregularities Ignore this arranged in columns can be ignored at this stage black bar Examine the blocks of color in Diagnostic Print A carefully and indicate whether there are problems with them The sorts of problems to look for here are e White streaks or bands in the solid blocks If you indicate that there is a problem with the dashed lines in Diagnostic Print A you are prompted to use the Advance Calibration routine your printer will be at step 3 of the routine if you don t want to
97. nning across the width of the printer Be careful not to touch the metal slider bar that runs across the printer 5 If necessary lift the blue paper lever to release any trapped paper Hemember to lower it again when you have finished Carefully remove any of the jammed paper which you can easily lift up and out from the top of the printer Carefully pull the rest of the roll or sheet down and out of the printer You may need to cut the edge of the roll with scissors 8 Check that the printing zone including the cutter guide the paper path and the area where the printhead carriage is parked is clear and clean remove any paper powder by Ee brushing it away or with a vacuum cleaner LL LI oL l LL I LL c I L I LL LL IL LL ee Printer Options Other Index Introduction Media amp Ink Front Panel Turre SR TTE iia Ink Supply Solving Problems Probicne Problems Image Error Other Problems Getting Help Removing Jammed Paper continued CAUTION The area where the printhead carriage is parked can get quite dirty be careful not to get ink on your hands 9 Close the window and switch on the printer 10 Wait for the printer to finish initializing 11 Press the Form Feed and Cut key on the front panel to eject any small pieces of paper that are still in the paper path 12 Reload the paper as normal see Loading Roll Media or Loading Sheet Media If you are using roll paper y
98. ns Other Index Media amp Ink Solutions Front Panel Using this Guide Front View of Printer Printer Connections Print Resolution Your HP DesignJet 500PS printer provides two different print modes that change the print resolutions of each of the print quality modes These different print modes are optimized for Line Drawings Text or Images You can then choose between three levels of print quality for each of the print modes Best Normal or Fast from your software or from the printer s front panel With the best mode selected you have an additional selection available to provide maximum detail for your printed image by increasing the resolution of your job above the default resolution Print Quality Setting Optimized for Line Drawing Text Optimized for Images D Resolution in dpi Resolution in dpi Render he Render Hoe Fast 333 sms i90 S6 Nama 8065 0 3uxd S9 Use Fast to get draft copies of your prints at maximum throughput Normal is optimized so that you get the best line quality with the fastest throughput Select Best if you want to get the best quality for images and renderings Printer Options Other Index Media amp Ink Solutions Front Panel Using this Guide Front View of Printer Printer Connections Media You can print on roll media or sheet media up to 42 inches 1066 8 mm wide with the A0Q E size HP DesignJet 500PS printer and up to 24 inches 609 6 mm with the D A1 size
99. nter Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink System Printheads Ink Cartridge Levels The Front Panel will tell you when your ink supply is low very low or empty This means you know current status of your HP Ink Supplies all the time Ink levels Ink levels WI LN Cartridge 4 Low Ink Full Warning Cartridges error W NOTE Depending on type of print jobs a cartridge with a Low Ink Warning may in Cartridge Empty ay fact last quite a long time for example with line drawings qui NOTE The Ink Cartridges levels information can also be selected with e Ink menu Information Ink Cartridges Ink Levels if it is not automatically shown in the Ink menu i S P Y HI UM P H M HH D aM M UR M e RH S M n UM HM m M UR UM lU M D s Hv I i i s M I ei Printer Introduction Options Solutions Front Panel Other Index Media Choice Roll Media Sheet Media Ink System Printheads Ink Cartridge Information Use the following procedure to display the Ink Cartridge Information screen on the front panel The front panel menu items are Select using the keys Then Press 1 Ink Enter 2 Information Enter 3 Ink Cartridges Enter 4 Cyan Magenta Yellow or Black Enter Ink cartridge
100. ntinue If you want to replace the non HP ink cartridges select Replace and press the Enter key Otherwise select Continue and press Enter to continue HP is not responsible for The printer has determined that one or more of the printheads is not damage from use of non HP an HP product Your product warranty only applies when you use HP printheads printheads Any damage caused to your printer resulting from the Replace use of non HP printheads is not the responsibility of Hewlett Continue Packard If you want to replace the non HP printheads select Replace and press the Enter key Otherwise select Continue and press Enter to continue 3 For more Messages click on the Next Page button Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu System Front Panel Messages continued Ink cartridge replacement The printer has detected that one or more of the ink cartridges is required missing or has an error as indicated by flashing crosses The four icons refer from left to right to the Cyan Black e Magenta e and Yellow cartridges For an explanation of the icons and details of the replacement procedure see Ink Cartridges a E INK CARTRIDGES needtobe You have attempted to replace printheads but the printer has functional detected that there are ink cartridges that are wrong The ink Replace before replacing cartridges mu
101. nu E and press Enter Select Advance calibration and press Enter Select Create pattern and press Enter The printer prints its calibration pattern as represented here and cuts or ejects the paper 4 Load the sheet printed side up with the dotted line at the top that is rotated 90 5 Now select Measure pattern and press Enter The printer reads the calibration pattern and makes the appropriate internal adjustments Direction of paper while printing creating pattern These Advance Calibration Values are used whenever you print on the same type of media until you have used the Advance calibration twice more Direction of paper when with different types of media 7 K Ioading measuring pattern Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Media Problems Image Error Other Problems Getting Help Problems Solving Problems Advance Calibration Values The printer stores the advance calibration values of the last two different types of media used for the calibration When you print the printer ties to match the media you have selected to the stored values If there is a match the printer applies the stored Advance Create pattern calibration values Messure pattern Restore factory Advance calibration If the type of media you are using has not been used for either of the last two Advance calibrations the printer uses a set default values for your media
102. oated on Coated on Glossy Paper Paper Paper Mono Lines on Bond ms a 4 Nomai 216 26 so 80 Bs so 90 95 Printer Solutions Front Panel Options Introduction Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads Printable Area The following topics detail the printable areas for each of the different paper size systems e ANSI Paper The American National Standards Institute imperial paper sizing system e Architectural Paper The Architectural paper sizing system e ISO Paper The International Standards Organization metric paper sizing system which is the size system commonly used in Europe Printer Options Other Index Introduction Solutions Front Panel Roll Media Sheet Media Ink System Ink Cartridges Printheads ANSI Paper The following table lists the printable area for the ANSI paper size system The left and right margins are 0 2 inches 5 mm and the leading and trailing edge margins are 0 7 inches 17 mm Where Printable area Paper Size Margins Printable Areas for ANSI paper Printable area width x height by Image Orientation Orientationof Wehes Milimees paper in printer Landscape Portrait Landscape Portrait 1 37 245 72 182 i57 368 37 245 525 422 422 925 z 207 207 15 7 398 Indicates this printable area is only available if you are using the A0 E size format r
103. olor Usage Typical Media Selection Recommended Print Quality Setting Plain Paper Fast or Normal Bright Inkjet Paper Natural Tracing Paper Translucent Bond Final Versions Plain Paper Normal or Best Bright Inkjet Paper Coated paper Heavy Coated Paper Matte Film Clear film Archives Matte Film Best Clear Film Transparencies Clear Film Normal or Best j d I i J d j F T 34 T Y FT F STETE TETS TY Y 7 T 3 r M E TET Y Wc Wow FoU X UY OG GG OG SG GF OW GO y Printer Introduction Solutions Front Panel Options Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads CAD Rendering GIS and Images Color and CAD high ink density The following table lists the recommended print quality settings for specific usage with typical media Supported Paper Types Color and CAD Typical Media Selection Recommended Print Quality Setting Matte Paper Heavy Coated Paper Normal or Best High Gloss Photo Paper Normal or Best Transparencies Clear Fim j j 7 j FT TJ F TF WF Printer Solutions Front Panel Options Introduction Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads Handling Your Paper or Type of Media Take the following precautions when handling paper or other type of media e Handle film and glossy paper by the edges or wear cotton gloves Skin oils can interact with the ink and cause it to smear e Although t
104. on what resolution is used with each print quality setting Other Index Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Saoer ormai Front Panel Print Management Printer Configuration Advanced Options Your HP DesignJet 500PS printer provides several advanced optimization and quality enhancement features to allow you to obtain the printed results you require Improving Line Quality and Graphics Details Best Quality Settings r a s tw ta x oq DP o o 9 9 ee DO ee Y C 3 GAR 9 ES 3 D 9 3 E39 79 8 AI Ct 3 Ew o amp A ta d3 P5 TYYYTYYYYTYTYYTYYVYYYYVYVYYYTYYYVYYYYYVYYVYYYYYVYYYYYYYYYVYYYYVYYYYYY tue Introduction Media amp Ink Solutions Front Panel Other Index Setting Page Size in the Page Format Front Panel Print Management Printer Configuration Improving Line Quality and Graphics Details The Set up menu Optimize for option allows you the select the correct mode for the type of job you are printing Two modes are provided Line drawings text and Images Selecting the Line drawings text option smooths the fine graduations along the angles and curves of the printed image to refine the overall print quality This enhancement produces e Crisper lines e Finer detail e Line drawings with a sharp appearance The Line drawings text option only affects prints that have color content Selecting Line drawings text the default sett
105. options Optimize for Line drawings text Best Quality Settings Maximum detail Model number Serial number Service ID Firmware rev Accessory rev Paper used Ink used c m y k Scan axis usage Paper axis usage Service station usage Spittoon usage Pinch lift usage Cutter usage Ink usage Other Index Introduction Media amp Ink The Front Panel Set up Menu continued Printer Solutions Options Navigating the Menu System Message Descriptions Click on a menu item to go to the relevant topic Previous menu options IER I O setup Front Panel I O Timeout 30 sec 30 min English German Spanish French Italian Japenese Portuguese Korean Chinese Taiwanese 1000m 2000m gt 2000m Brailecneres Service tests l Service calibrations l EnS L Items always shown Hidden items that can only be accessed from the Set up menu through a certain combination of keys Other Index Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Message Descriptions Navigating the Menu System From the top level of the menu system you can navigate through the menus using the display keys Any menu item followed by a greater than symbol gt indicates that a further level of menu items is available Press Back to return to the previous menu Press Menu to return to t
106. ou may need to trim the edge first to ensure that it is straight NOTE If there is still paper left in the paper path try loading a sheet of stiff or rigid paper into the printer such as heavy coated or matte film this will help to force out any paper jammed in the paper path 13 If the cutter seems to be causing the problem check in Paper Types that the type of paper is supported by the printer Try disabling the cutter from the front panel use en Cutter Off You are strongly recommended to align the printheads see Printhead Alignment after clearing a paper jam as the problem may have caused the printheads to be misaligned i l i i u i u i M O M OMM i i i i Printer Options Other Index Introduction Media amp Ink Front Panel TUE Ce SR TTE TTA Ink Supply Problems Problems Ink Marks on the Media e Warped Lines e Blurred Lines Ink Bleeds from Lines Marks or Scratches on Glossy Paper after Printing e Smears or Scratching on Your Printed Media Solving Problems Image Error Other Problems Getting Help Printer Introduction Media amp Ink Front Panel Options Other Index Image Quality Ink Supply I Image Error Other Problems Getting Help Solving Problems Bropicne Problems Wa
107. pecifications Glossary Language Pocket Guide User s Reference Unpacking and Guide Assembly poster Installing Expansion HP Part Numbers Previous Printer Introduction Media amp Ink Solutions Front Panel Options Index Care of the Printer Installing Expansion Cards Specifications Glossary Hardware Memory Modules C2387A All memory expansion modules are SODIMM 168pin x 64 EDO 50 nanoseconds 3 3V JetDirect EIO Network Cards 10 Base2 10 T J3111A LocalTalk J3112A Token Ring J4169A 10 100Base TX HP GL 2 Accessory Card with 16MB C7772A Spindle 610 mm 24 inch C2388A 1067 mm 42 inch C2389A Stand 610 mm 24 inch FL for 500 series C7782A GR for 800 series C7781A Printer Options Index Introduction Media amp Ink Solutions Front Panel Cards Specifications Glossary Care of the Printer Installing Expansion Consumable Items Item Color HP Supply No HP Part Number Ink Cartridges C4911A 82 C4913A Magenta C4912A Printheads ee C4810A Yellow C4813A egens C4812A To achieve the best performance from your printer we recommend you only use genuine Hewlett Packard accessories and supplies whose reliability and performance have been thoroughly tested to give trouble free performance Introduction Care of the Printer Glossary Term ANSI paper Architectural paper application Centronics clipping CMP CMYK Coated paper default device
108. quires paper of at least A3 B size loaded in landscape mode Two separate prints are made Then use the following front panel menu selections to start the alignment Select using the keys Then Press 1 Ink Enter Align Printheads Enter Standard 4 5 minutes Enter Special 11 minutes Once you have made this selection the printer starts the alignment process which then takes ay several minutes Hi The printer will also automatically use the standard alignment process to align its printheads after Printhead Replacement When the alignment procedure completes after a printhead imn replacement the printer prompts you to ask if you want to run the Color Calibration procedure SS Introduction Media amp Ink Solving Problems Solutions Printer Options Other Index Front Panel Tur Ce SR TECTA Ink Supply Problems Probleme Media Problems Image Error Other Problems Getting Help These topics guide you through the different procedures required to troubleshoot and find the solutions to various problems you could encounter while using your printer The Solutions Tab contains these topics Solving Problems helps you to quickly troubleshoot your specific problem it also contains instructions on where you can get further information Image Quality Problems helps you to solve any image quality problems you may be experiencing It takes you through the troubleshooting procedure step by st
109. r to e Order the replacement cutter e Receive instructions on how to access the Front Panel Service Menu Important Information e The cutter unit is attached to the printer by a black cutter holder that runs along the metal guide rail and is hooked onto the edge of the platen at the front of the printer e The cutting wheel is inside the cutter unit e Do not remove the cutter holder e When inserting the new cutter with the cutter holder raised to about 45 degrees partially insert the cutter so it rests in the cutter holder but do NOT clip it in at this stage CAUTION Be very careful when replacing the cutter because you can easily break the cutter holder if you apply too much force a a m is also available so that you can take the key illustrations to the printer if it is remote from your dem computer Click on the T T P T Printer Introduction Options Solutions Front Panel Other Index Media Choice Roll Media Ink System Ink Cartridges Printheads Sheet Media Which Side Up Instructs you how to identify which side of the sheet media should be printed on e Which Edge First Explains which edge of the sheet should be loaded first short edge or long edge Loading Sheet Media Details the sheet media loading procedure e Unloading Sheet Media Details the sheet media unloading procedure W P WM Y Y S Yd E Y TF ETTE TFT 9 3 F Printer Solutions Front Pane
110. rgins settings Printing Area Print Resolution Size de Best page format du inked area margins vs print resolution Printable Area i i i l mm el i i i i u V i l i li Introduction Media amp Ink Solutions NED Sa Architectural Paper ISO Paper Printed Image Incorrect Image is in One Portion of the Printing Area Front Panel Printer Options JK LMNOPQRSTUV WXYZ Ink Supply After replacement of Printhead Inserting the Ink Cartridge Inserting the Printhead One Image Overlays Another on Same Sheet Solutions Other Sources of Information Print Distorted or Unintelligible Printer does not Print Printer Seems Too Slow Printhead Alignment Problem Inserting Problems after replacement Replacement Statistics Printheads HP Ink Supplies printheads HP Ink Supplies Printing Area printing area ve Problems Banding Color Alignment Color Consistency Configuration Correction Finding the Source Image Quality Incomplete Lines Solving Stepped Lines Troubleshooting R Removing Roll Media from Printer from Spindle Repacking Poster Replacing Cutter Ink Cartridge Printhead resolution specifications resolution See print resolution Roll Media Information vs Installing Loa
111. ribes how to print color images in grayscale Print Speeds and Print Qualit lists typical printing times by output quality Print Quality describes the different print modes that are available with your printer e Advanced Options describes the various optimization and quality enhancement methods available Introduction Media amp Ink Solutions Front Panel Other Index Setting Page Size in the Foie uui Front Panel Print Management Printer Configuration Set up MenuPrinting Images in Grayscale There are times when you may want to print a color image in grayscale because it is faster Examples of this are e You want a draft where color is not important for example to check that the image is not going to be clipped e You want a version for photocopying in black and white When you choose the nk menu Color settings Grayscale option the printer renders colors as Grayscale rather If you only want to use black ink to print in grayscale you should select the nk menu Color settings True black option Introduction Media amp Ink Solutions Front Panel i N Other Index Setting Page Size in the Front Panel Print Management Printer Configuration Page Format Print Speeds and Print Quality The following table lists some Typical Printing Times line drawings 20 25 C and 30 60 relative humidity Typical Printing Times O cow mS Ho EI Hes 368 329 p pw 4 8 Gee Be 15 5 format
112. ries Glossary Cards Care of the Printer This section contains information on general maintenance of the printer Cleaning the Printer Instructions for cleaning the exterior of your printer e Storing and Moving Your Printer Instructions on how to move and store your printer F E o VF Printer Introduction Media amp Ink Solutions Front Panel Options Index Installing Expansion Cards Specifications Ordering Accessories Glossary Cleaning the Printer WARNING To avoid an electric shock make sure that the printer is switched OFF and disconnected from the mains supply before you clean it Do not let water get inside the printer CAUTION Do not use abrasive cleaners on the printer NOTE Any maintenance or repairs beyond those described in this chapter should be done by a qualified service technician Cleaning the Printer Exterior Clean the outside of the printer as required with a damp sponge or a soft cloth and a mild household cleaner such as non abrasive liquid soap Printer Options Index Introduction Media amp Ink Solutions Front Panel Installing Expansion Cards Storing and Moving Your Printer If you need to move your printer or store it for an extended period of time you need to prepare your printer properly to avoid possible damage to the printer To prepare your printer follow the instructions given below CAUTION It is important that you do not remove the Ink
113. ront panel Buzzer is set set the drying time to two ON there will be a short minutes beep to confirm the change A tick mark V in the right side of the field confirms the value Previous Continued Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Message Descriptions Setting Drying Time Navigation Example continued Key Action Display 9 Press the Top key to Ink mer The display shows the Ink return to the top level menu Ink levels bee Previous Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu System Message Descriptions This is a list of the error messages in the front panel display If an action is needed it is shown in italics in the Explanation and Action column The messages are listed in alphabetical order Other front panel messages such as prompts are included in the descriptions of the relevant procedures elsewhere in this document Front Panel Messages Alignment error due to The printer was aligning its printheads but encountered an error printheads due to some printheads not printing properly Alignment has Press ENTER to see faulty stopped printheads Press the Enter key Alignment error The printer was aligning its printheads but encountered an error Press ENTER to continue Alignment has stopped Press the Enter key
114. rped Lines The media itself may be warped This can happen if it has been used or not been stored in the correct environ mental conditions e For all environmental specifications see Enviromental Specifications Blurred Lines Ink Bleeds from Lines e Perhaps you have adjusted the drying time in the front panel menu to speed up the printer output Set Drying time to Automatic For details of drying time adjustments see Ink System Marks or Scratches on Glossy Paper after Printing Glossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing Avoid any contact with the paper and handle the print with care until quite some time has elapsed NOTE Included with HP media is a book Printer Tips that includes a section on troubleshooting paper problems LL L LI LI LL LL IL L c lI LI LL Ll LI ee Printer Introduction Media amp Ink Options Front Panel Other Index Turre SR eT TECTA Ink Supply Solving Problems AITES Problems Image Error Other Problems Getting Help Smears or Scratching on Your Printed Media This problem can appear on paper based coated media if a lot of ink is printed quickly The media cannot absorb the ink quickly enough and becomes distorted As the printheads move over the me
115. rt services available to help solve printer problems If you do call one of the Hewlett Packard offices please have the following information available to help us answer your questions more quickly Printer Options Other Index Front Panel Turre SR eT TECTA Ink Supply Problems Problems Media Problems Image Error Other Problems In the relevant driver documentation supplied with this printer for users sending PostScript files or those using Microsoft Windows If you have installed third party software drivers and RIPs refer to that user documentation The printer you are using the product number and the serial number found on the label at the back of the printer The computer you are using Any special equipment or software you are using for example spoolers networks switch boxes modems or special software drivers The cable you are using by part number and where you purchased it The type of interface used on your printer parallel or network The software name and version you are currently using If the problem is a system error it will have a error number record the error number and have it ready See Printer Does not Print ee Printer Options Other Index Introduction Media amp Ink Front Panel Tur Ce SR TECTA Ink Supply Problems Problems HP DesignJet Online Direct access to HP and the information you want when you need it Register now www hp com go designjet HP
116. s configured Printer Options Other Index Front Panel Ink Supply Media Problems Image Error Other Problems Getting Help Problems To achieve the best performance from your printer only use genuine HP accessories and supplies whose reliability and performance have been thoroughly tested to give trouble free performance and best quality prints For details of HP media see Paper Types Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer To check this go to the Roll or Sheet menu in the front panel and press Enter To ensure the maximum print quality use HP certified media only For details of HP media see Physical Characteristics of Paper Types You can also look at the web page http www hp com go designJet for the most up to date information Make sure that the Print quality Fast Normal Best used for your printer is correct This is set in the Print Setup dialog box of the printer driver or in the front panel from the Set up menu The printer driver setting overrides the front panel setting Select Best print mode for maximum print quality For Non HP drivers set front panel media settings to match the media type loaded in the printer The documentation that came with your software should provide information about media type print quality settings 7 lf your image quality problem is color accuracy related go to Color Accuracy for further configuration he
117. st be replaced before the printheads can be replaced printheads First replace the faulty empty or missing ink cartridges and then replace the printheads See Ink Cartridge Replacement and Printhead Replacement Install missing cartridges and You are replacing printheads but the printer has detected that some replace empty cartridges cartridges are empty and some are missing The empty cartridges before replacing printheads must be replaced and the missing ones inserted before the printheads are replaced Follow the procedure for Ink Cartridge Replacement Press the Enter or Cancel key to continue For more Messages click on the Next Page button M o o Ld Lo l d o L o LL u aM Introduction Media amp Ink Solutions Printer Options The Front Panel Menu Structure Navigating the Menu System Install missing cartridges before replacing printheads Open window and check printhead cover is properly closed Open window and check proper installation of setup printheads Front Panel Messages continued You are replacing printheads but the printer has detected that one or more cartridges are missing The missing cartridges must be installed before the printheads are replaced Follow the procedure for Printhead Replacement Press th
118. step information on how to prepare your printer for use came with your printer e The Pocket Guide Information that you are most likely to need for printer operation on a day by day basis such as loading paper or replacing ink supplies came with your printer and located in a slot on the right hand side of the printer e he Repacking Poster Detailed instructions on how to repack you printer its original packing available from www hp com go designjet e Web Page Also you can visit us on our web page www hp com go designjet Pocket Guide location Printer Options Other Index Media amp Ink Solutions Front Panel Introducing Your HP DesignJet 500PS Printer Front View of Printer Printer Connections User s Reference Guide Navigation The buttons on each side of the screen allow you to rapidly navigate though this document Home To return to the Welcome Screen of To leave this document and quit the Exit the Using Your Printer CD ROM Acrobat Reader application click the ay click the Home button Exit Button qu Back To retrace your path within this To print pages of the document click Print document click the Back button the Print button Previous Page To go to the previous page click the To go to the next page click the Next Next Page Previous Page button Page button E E F 1 j T j T r r j nh wu F NM u Y WM TT X NM gy M9 ud Y WM B3 JJ NM TT UJ M Y UM Gg Y HM hn he a a me
119. t The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure PT rl gt m J Khanh bn Mmm eA Ke RA ee AR AR A RA Oe ee eR AAR RR RA eR A ee 202 9 x ME j F T lj Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink System Ink Cartridges Printhead Alignment You should have one of the following types of paper loaded before attempting to align the printheads HP Bright White Inkjet Paper Bond HP Coated Paper HP Heavyweight Coated Paper HP High Gloss Photo Paper HP Satin Poster Paper or Plain Paper If you try to do this with any other type of paper loaded the printer will prompt you to load a different type of paper before letting you align the printheads From time to time you may be required to align the printheads to ensure maximum print quality To select Printhead Alignment manually make sure you have the correct type of roll or sheet media loaded There are two types of alignment Standard which will take about 41 2 minutes and Special which takes about 11 minutes Standard alignment is recommended for normal use and requires paper of at least A4 Letter size loaded in landscape mode Special alignment should be used to correct pen to paper spacing variations which would be show by variations in vertical line quality particularly in wide plots and fast print modes Special alignment re
120. t White Inkjet Paper Bond C1860A8 C1861A8 24 Ib 909g m2 150 ft 45m C6035A C6036AP HP Vellum C3862A C3861A 3 mil 75g m2 150 ft 45m HP Natural Tracing Paper C3869A C3868A 3 mil 90g m2 150 ft 45m HP Coated Paper C6019B C6020B C6559B 2 26 Ib 98g m2 150 ft 45m C6567B HP Heavyweight Coated Paper C6029C C6030C C 6569C 35 Ib 130g m2 100 ft 30m HP Matte film 51642A 51642B MEM 5 mil 198g m2 120 ft 36m HP High Gloss Photo Paper C6813A C6814A 4 8 mil 207g m2 100 ft 30m pil E NN EN Click on the Next Page Icon to see more Paper and Other Media Types Printer Options Other Index Introduction Solutions Front Panel Roll Media Sheet Media Ink System Ink Cartridges Printheads Physical Characteristics of Paper and Other Media Continued Te 42 inch HP High Gloss Photo Paper C3882A C3881A 6 mil 158g m2 100 ft 30m REM HP Semi Gloss Photo Paper C3884A C3883A 6 mil 158g m2 100 ft 30m pem HP Paper Based Semi Gloss C6782A C6783A 6 mil 158g m2 100 ft 30m und saad INNEN 4 mil 174g m2 75 ft 22m HP Translucent bond 3 mil 67g m2 75 ft 45m HP Satin Poster Paper 5 5 mil 162g m2 100 ft 30m C7011A HP Banners with Tyvek C6786A C6787A 10 mil 140g m2 50 ft 15m HP Colorfast Adhesive Vinyl C6775A 10 mil 140g m2 50 ft 15m ay a Available in United States Canada and Latin America Jd b A
121. tem Front Panel Messages continued Paper too big While loading paper into the printer roll or sheet the printer has Press ENTER to retry found that it is either too wide or too long only for sheet to be Press CANCEL to abort loaded properly Press the Enter key to load smaller paper or the Cancel key to stop the load Paper too small for a The Troubleshooting utility has found that the single sheet loaded in diagnostic print the printer is too small for a Diagnostic Print Load a roll of paper or a sheet that is A3 size or larger Paper too small The paper loaded is not big enough to contain the alignment pattern to align printheads Unload the paper select Unload roll or Unload sheet from the Load bigger size to Paper menu and then load paper that is large enough at least A4 align Letter size in landscape mode for Standard alignment or A3 B size Press ENTER to continue in landscape mode for Special alignment Paper too small to print the The paper loaded is not big enough to contain the paper axis pattern calibration pattern Load a roll or sheet that is at least 65 cm 25 inches long and 50 cm 20 inches wide For more Messages click on the Next Page button Introduction Media amp Ink Solutions The Front Panel Paper too small Press ENTER to retry Press CANCEL to abort Paper type not valid to align printheads Change paper type to align Press ENTER to continue Pattern not found Reload it ag
122. th the HP Complementary Media Program HP provides users with a wide spectrum of choice and flexibility in their media selection The HP DesignJet 500PS printer comes in two sizes A0Q E size 42 inches 1066 8 mm and D A1 size 24 inches 609 6 mm models Both models have roll feed capabilities The AO E size model also includes legs and a media bin e Ultimate Photo Image Quality The HP DesignJet 500PS printing system has a true resolution of 1200x600 dpi on glossy paper delivering ultimate photo image quality with continuous tones and smooth transitions Light pastels to natural skin tones and bright vivid colors are achieved using the HP one half inch 12 7mm wide printhead combined with HP color layering technology The HP DesignJet 500PS printer also delivers excellent line quality due to the fact that each printhead contains 304 nozzles producing miniscule 18 picoliter black pigmented ink drops and four picoliter color dye based drops e Color Accuracy Consistency and Management The HP DesignJet 500PS printer includes Adobe PostScript amp 3 software Raster Image Processor RIP which imitates the color behavior of offset printing presses and supports emulation standards DIC EuroScale SWOP and TOYO In addition the HP DesignJet 500PS printer delivers consistent color accuracy and supports ColorSync 3 0 for Macintosh users and PANTONE tables for Windows users And by using the closed loop color calibration system the HP DesignJ
123. them you will be told which ones are failing or missing The printer has detected that the printheads need to be aligned Press the Enter key to continue Load a sheet or roll of paper and select Align printheads from the Ink menu See Printhead Alignment The printer has detected that the printheads need to be aligned Press the Enter key to align them See Printhead Alignment A general problem was found during the Advance Calibration routine Respond to any other messages that appear on the front panel indicating ink or paper problems and then retry the Advance calibration routine For more Messages click on the Next Page button Other Index A it Printer Options Other Index Introduction Media amp Ink Solutions The Front Panel Menu Structure Navigating the Menu System Front Panel Messages continued Problems detected in INK There is an error with the ink cartridges during the preparation of the CARTRIDGES ink system Continue process andreplace Press the Enter key and then follow the instructions to replace the them faulty ink cartridges Press ENTER to continue Reload paper There is an error in the paper as shown in another message Use the normal procedure to reload the paper Replace empty cartridges You have requested the printer to permit the replacement of before replacing printheads printheads but the printer has detected that one or more cartridges are empty The empty cartridges m
124. tions Energy efficiency Compliant with Energy Star Program EPA US Manufacturing Free of ozone depleting chemicals Montreal Protocol process Plastics Free of brominated flame retardants PBB and PBDE All housing parts made of the same material ABS Parts marked according to ISO 11469 standard Metals Enclosures made of electro galvanized steel sheet Packaging Cardboard non chlorine bleached and foam are 10096 recyclable Inks used for printing do not contain heavy metals User Majority provided in Adobe Acrobat PDF format on CD ROM Documentation Recyclablility Modular construction screws easy to find and disassembly done using universal tools Introduction Media amp Ink Solutions Front Panel Care of the Printer NOTE Enviromental Specifications Printer Ind Options ads Installing Expansion Cards Ordering Accessories Glossary Environmental Specifications Operating Ranges Printing 15 C to 35 C 59 F to 95 F RH 20 to 70 Optimal print quality for HP 15 C to 30 C 59 F to 86 F RH 20 to glossy media 80 Optimal print quality for other 15 C to 35 C 59 F to 95 F RH 20 to HP media 70 Non Operating 40 C to 70 C 40 F to 158 F Ranges Packed consumable items 40 C to 60 C 40 F to 140 F and system At altitudes greater then 3000m the printer may have operational problems Printer Options Index Introduction Media amp
125. tistics Drying Time Automatic Manual None Printhead Alignment r amp Replacement Statistics Inked Area inked area Installing amp Roll Media interface cables interfaces Fast Ethernet 10 100 base TX parallel Front Panel i I I Printer Options Other USB ISO Paper J Job Management Menu amp K Keys Action ve Cancel 1 Form Feed amp Cut Navigation Back Down Enter Menu Up L Loading Roll Media Sheet Media e Loading Roll Media Problems Loading Sheet Media Problems Long Axis Image is Clipped M Margins margins margins specifications Marks or Scratches on Glossy Paper matte film iu e i h S i mf em ee ee i a a VWXYZ Introduction ABCDEFGHI Media amp Ink Media Cutter Handling Media Types Additional Information Combinations Print Quality Selection Roll Installing Loading Removing from Printer Removing from Spindle Unloading Sheet Loading Unloading Which Edge First Which Side Up media choice media types bright white inkjet paper canvas clear film coated paper heavy coated paper high gloss photo matte film natural tracing paper 5 4 amp ER 3 Ss Ge FR FR OD Solutions Front Panel i I I Printer Options JKLMNOPQRSTUVWX YZ plain paper poster paper supported
126. tomatic Manual amp i o NES S mc ee i a a Introduction Media amp Ink Solutions SEI Se None Typical E ecological specifications Enter Key environmental specifications F Fast Print Resolution Finding the Source of a Problem Form Feed amp Cut Key Front Panel Action Keys ve Display Screen Introduction Menu Structure Navigation Keys functional specifications G graphics language and networks H Handling Media heavy coated paper high gloss photo HP Ink Supplies HP No 10 HP No 11 HP No 82 Front Panel Printer Options Other JKLMNOPQRSTUVWX YZ Ink cartridges ink cartridges Printheads printheads I O time out setting changing Identifying Components Image Appearance Image Error Image is Clipped Long Axis Image is Clipped Output Contains Only a Partial Print Image is Clipped Image Quality Problems Incomplete Lines Problems Information Roll Media Sheet Media Ink System Precautions Ink Bleeds Ink Cartridge Problem Inserting Replacement Statistics Bime i e i i i j e i d i i i e Dg ii ee i Introduction Media amp Ink Solutions ABCDEFGHIJKLMNOPQRSTU Ink cartridges HP Ink Supplies ink cartridges HP Ink Supplies ink emulation mode selecting Ink Menu Ink Supplies See HP Ink Supplies Ink Supply Problems Ink System Cartridge Replacement Sta
127. tware which runs the functions in your printer System Software downloading From time to time there will be system software upgrades available from Hewlett Packard System software upgrades increase your printers functionality and enhances the features that your printer already possesses System software can be downloaded from the Internet For the latest upgrades go to http www hp com go designjet Follow the on screen directions J GA ADRA AGRA 4 D C 9 EF GA GAGA C 9 od 9 AUA GAGA A de 3 94 P RAGAG GAGGA 3 4 UO 32 D 434 DOG AR AGA 39 C9 G 3 9 9 3 C 3 68 39 3 gt TYYYTYYTYYTYYTYVYYYTYTTYVYYVTYVYYYVYYVTYYTYYVYVYTVYTYYYYTYYTTVYYYYTYYYYVYYTYYTYYYYYTYTYTYTYTYTY T F F d d F T T d T F i d Other Index Introduction Media amp Ink Solutions Front Panel Setting Page Size in the Front Panel Image Appearance Print Management Page Format Color Settings Your printer can emulate the color behavior of offset printing presses allowing you to use your printer for color proofing To get accurate colors for your proof select the color emulation mode that matches your offset printing standards from the Ink menu Color settings option The selections are Color monochrome Refer to Set up MenuPrinting Images in Grayscale for further details e Color the printer prints in color e Grayscale the printer prints the color image in grey shades e True black the printer prints the color image
128. tworks Setting up the I O Card Controlling the Cutter Upgrading Your Printer Color Settings Logs GAA AGA C C9 C GG 4 CR C8 3 ti ty C ft fe fe 43 7 3 2 t E 43 i 1 T Es Awa 9 9 C 79 UY E 43 RAGA G GGA A 09 C9 3 9 9 9 CR C3 GRGA 3 US ES 3 C 8 3 C3 3 a 3 Oe TYYVYTYYYTYYTVYTYTYYYTYYYVYVYVYYYYYVYYVYYYYVYTYYYYYYYYYYYYYYYYYYYYYYYY La j kd Introduction Media amp Ink Solutions Paok ormai Front Panel Printer Information Your HP DesignJet 500PS printer provides an information display on the front panel that shows the current configuration of the system You can also print out this information directly on your printer Select Set up Printer information to view the information The printer information screen shows the following information about your printer e Model Number e Serial Number e Service ID e Firmware Rev e Accessory Rev e Paper Used e Ink used C M Y K Setting Page Size in the Front Panel Other Index Image Appearance Print Management e Scan Axis Usage e Paper Axis Usage e Service Station Usage e SOpittoon Usage e Pinch Lift Usage Cutter usage e Ink Usage Introduction Media amp Ink X Solutions Front Panel Other Index Setting Page Size in the Fete ormai Front Panel Image Appearance Print Management Front Panel Setup You can configure the following parameters for the front panel e Menu and Message Language
129. uL Ls Expandin ossibill us Nazis ities ze MI mE b D MED m Printer Front Panel Options Introduction Media amp Ink Other Index Ink Supply Solving Problems Problems Media Problems Image Error Other Problems Getting Help Color Accuracy These are the areas you should review when troubleshooting a color accuracy problem Media Ensure the media loaded is genuine HP media and the correct media type selected on the front panel and in the driver Related Topics e Color Consistency problems Long Term Color Bleeding Glossy Papers Color Accuracy Configuration e Additional Color Accuracy Information J F d j d Printer Options Other Index Introduction Media amp Ink Front Panel Ink Supply Media Problems Image Error Other Problems Getting Help Problems Solving Problems Color Consistency problems e Some media may discolor or change with age Check that your media is fresh and has been stored correctly e fthe environmental conditions you are printing in change rapidly you may see changes in the color consis tency By reducing the time the print stays in extreme environmental conditions after being printed especially very high humidity you can reduce the color consistency problems e There may be color changes between images printed on your HP DesignJet 500PS and other types HP DesignJet printers This is quite normal because the other printers use different ink
130. ust be replaced before the printheads are replaced Press the Enter key and follow the procedure for replacing empty cartridges described in Ink Cartridge Replacement Right edge of roll too far from The paper is out of the load line margins too far from the line load line where it should be loaded Press ENTER to retry Either Press the Enter key to restart the loading procedure Press CANCEL to abort Or Press the Cancel key to cancel paper loading For more Messages click on the Next Page button Printer Options Other Introduction Media amp Ink Solutions Index The Front Panel Menu Structure Navigating the Menu System Front Panel Messages continued Right edge of sheet too far from load line Press ENTER to retry Press CANCEL to abort Roll edge not found Please check roll edges are non clear Press ENTER to retry Press CANCEL to abort Roll right edge too far from load line Press ENTER to retry Press CANCEL to abort Sheet edge not found Please check sheet edges are non clear Press ENTER to retry Press CANCEL to abort During the loading of a sheet of paper the printer has detected that the paper is too far to the left it should be aligned close to the blue line painted on the right side of the platen Either Press the Enter key to restart the loading procedure Or Press the Cancel key to cancel paper loading During the loading of a roll the printer cannot detect the si
131. utions Front Panel Setting Page Size in the Front Panel Cancelling a Page that is Printing Use the following procedure to cancel a page that is currently being printed Page Format Image Appearance Printer Configuration 1 Press the Cancel key on the front panel Cancel Key Form Feed and Cut The printer advances the paper as though the print were finished A multi page job or a big file may take longer to stop printing than other files Introduction Media amp Ink Solutions Front Panel Other Index Setting Page Size in the GRO Front Panel Image Appearance Printer Configuration Cancelling the Drying Time CAUTION Use caution when performing this procedure as an image which has had insufficient time to dry could get damaged Use the following procedure to cancel the drying time for a job that is waiting for the end of drying time 1 Press Cancel or Form Feed amp Cut on the front panel Cancel Key Cancel Form Feed dl and Cut 2 Form Feed amp Cut Key The printer will release the printer and it will fall into the paper bin Introduction Printer Configuration These topics explain how to change the configuration of your printer Media amp Ink Solutions Front Panel Other Page Format Setting Page Size in the Front Panel Image Appearance Print Management Printer Information Front Panel Setup Altitude Setting Graphics Language and Ne
132. utions Front Panel Options Introduction Other Index Media Choice Roll Media Sheet Media Ink Cartridges Printheads Precautions Handle HP Ink Supplies with care In particular the printhead which is a high precision device must be handled carefully CAUTION Do not touch wipe or attempt to clean the printhead nozzles This can damage the printhead e Do not put the printhead down on the nozzles e Do not be rough when handling the printheads Always set them down gently e Do not drop the printheads Proper handling will assure optimum performance throughout the print head life e Do not touch the end of the ink cartridge which is inserted into the printer as there may be a small amount of ink on the connection Avoid storing partly used ink cartridges on their ends gw o HM nn WU NM 0 X HM gy HM d Yd WM Hd OG Ww d WM NM Y HUM nn nnn M P HM WM Y BM UG WM Ww Ww E Y py WV Y Y Y Y Y Y Y Y Y FP WV Y Y Y Y 9 WV Y WV Y P 9 I r ETF UM GU C ek Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink Cartridges Printheads Color Calibration You can calibrate the ink system for the specific media loaded in your printer Doing this ensures the printed output matches the colors of the original image as closely as possible The printer stores the calibration data for each type of media you have calibrated it for since it was powered up On
133. vailable in Europe Asia and Japan HP Studio Canvas o 20 mil 368g m2 35 ft 10m EHE Additional Information About Paper Types Printer Introduction Options Solutions Front Panel Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads Additional Information About Paper Types The following HP Premium Printing Material can be used to perform the printhead alignment see Printhead Alignment e HP Bright White Inkjet Paper Bond e HP Coated Paper e HP Heavyweight Coated Paper e HP High Gloss Photo Paper e HP Satin Poster Paper You can also use Plain Paper in addition to the above To order any of the HP Premium Printing Material see the pamphlet Hewlett Packard Printing Materials From time to time new paper types may become available For up to date information please contact your Hewlett Packard dealer local Hewlett Packard Sales and Support Office or the DesignJet Online web site Printer Solutions Front Panel Options Introduction Other Index Roll Media Sheet Media Ink System Ink Cartridges Printheads Combinations of Media Type and Print Quality Selection Use the following tables given by application to guide you when choosing your paper and selecting the print quality setting Fast Normal Best e CAD Drawings Mono e CAD Drawings and GIS Oolor Lines and low density e CAD Rendering GIS and Images Color and CAD high ink density
134. void damaging the components of your Ink System Color Calibration Explains how to calibrate the ink system for the type of media loaded Drying Time Explains drying time function and details how to use it to ensure you obtain the highest quality print under all conditions Printer Options Other Index Introduction Solutions Front Panel Media Choice Roll Media Sheet Media Ink Cartridges Printheads What are HP Ink Supplies For each of the four ink colors used in the printer there are two separate components the printhead and the ink cartridge These components are called the HP Ink Supplies and are coded with a Hewlett Packard No selection number to help you reorder the correct replacement Your HP DesignJet 500PS printer uses the following HP Ink Supplies e Black Ink Cartridges are HP No 10 Supplies e Cyan Magenta and Yellow Cartridges are HP No 82 Supplies e All Printheads are HP No 11 Supplies Ink Cartridges The Hewlett Packard ink cartridges for your printer require no maintenance or cleaning As long as each ink cartridge is inserted correctly into its slot the ink will flow to the printheads Because the printheads control the amount of ink transferred to the page you will continue to see high quality printing results even when the ink levels are getting low The front panel notifies you when an ink cartridges ink level is low You can also check the ink levels of all the ink cartridges to determine if a
135. ws at the top and bottom of the card Again this can be done with a screwdriver or manually ay Previous ee Ee ey G j EIE RPAaAARRAR AGAAGA AGAGA AR AAR ARR RRR ARR RR RRR C9 CR RA RRR RAR RRA RRR RRR AA AG 7 Y Y 7 Y 3 JY 3 Y Y Y Y Y Y Y Y Y 1 3 T 7 3 3 7 rey FFF FF a i T T F F j T F L j F 1 L I E Printer Introduction Media amp Ink Solutions Front Panel Options Index Care of the Printer Specifications Ordering Accessories Glossary HP JetDirect Network Card Installation Continued 6 Insert the LAN cable into the LAN card It is simply pushed into place and clicks when locked Carefully replace the plastic cover by clipping it back into place e Put the two hinge clips on the side that has the edge cable hole into their slots Swivel the cover in the direction oppo site to the embossed arrow and clip the other two tabs on the opposite side into their slots Ensure that the LAN cable passes correctly through the edge cable hole shown by the yellow arrow Take care to carefully route the LAN cable so it does not interfere with the spindle or roll 8 Once you have completed the physical installation of the card you will have to configure mum 5 it for you LAN see Setting up the I O Card Previous J T j J T T r d Printer Options Index Introduction Media amp Ink Solutions Front Panel Care of the Printer

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