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HP D8C12UT#ABA User's Manual

1. 1 Welcome After you set up and register the computer it is important to take the following steps Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more information see Connecting to a network on page 22 Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 79 Get to know your computer Learn about your computer features Refer to Getting to know your computer on page 4 and Pointing devices and keyboard on page 28 for additional information Find installed software Access a list of the software preinstalled on the computer From the Start screen right click and click the All apps icon in the lower left corner of the screen For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website Finding information The computer comes with several resources to help you perform various tasks Resources For information about Setup Instructions poster e How to set up the computer e Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows 8 Help and Support e Operating system information To access Help and Support from the Start screen e Software driv
2. 3 4 5 Internal microphone s 1 or 2 depending on model Webcam light select models only Webcam select models only Record sound On The webcam is in use Records video and captures still photographs For information on using the webcam access Help and Support From the Start screen type help and then select Help and Support 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app on the Start screen select My computer and then select the User guides 18 Chapter 2 Getting to know your computer Bottom Component Description 1 Battery and service door release latches e Releases the battery from the battery bay by sliding the release latches one time e When the battery has been removed from the battery bay releases the service door from the computer by E sliding the release latches a second time 2 Battery bay Holds the battery 3 Service door La Protects the hard drive bay
3. WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 Ey NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation 106 Appendix B Troubleshooting An external device is not working Follow these suggestions if an external device does not function as expected e Turn on the device according to the manufacturer s instructions e Be sure that all device connections are secure e Be sure that the device is receiving electrical power e Be sure that the device especially if it is older is compatible with the operating system e Be sure that the correct drivers are installed and updated The wireless network connection is not working If a wireless network connection is not working as expected follow these su
4. Switchable graphics allow you to switch between Performance mode and Power Saving mode Switchable graphics are available only with Windows 7 Professional Windows 7 Home Premium and Windows 7 Home Basic operating systems To manage your switchable graphics settings 1 From the Windows desktop right click on the desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics Switchable graphics assigns individual applications to either Performance mode or Power Saving mode based on power requirements You can also manually modify the settings for an individual application by locating the application under Recent Applications drop down menu or by clicking Browse located below Other Applications You can switch between Performance mode and Power Saving mode Ey NOTE For more information see the switchable graphics software Help 50 Chapter6 Power management Using dual graphics select models only If your system is equipped with dual graphics two or more added Graphics Processing Units GPUs you can enable AMD Radeon Dual Graphics to increase application power and performance for full screen applications that use DirectX version 10 or 11 For more information about DirectX see http Awww microsoft com directx Ey NOTE Dual graphics systems only support automatic selection based on power requirements Dynamic scheme and automatically assign Performance mode
5. e Network based firewalls lInstalled between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Using antivirus software 79 Installing critical security updates CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert Updates to the operating system and other software may have become available after the computer left the factory To be sure that all available updates are installed on the computer observe these guidelines e Run Windows Update as soon as possible after you set up your computer e Run Windows Update monthly thereafter e Obtai
6. the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type help and then select Help and Support 4 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 19 Identifying the bottom parts of the computer y NOTE Refer to the illustration that most closely matches your computer The service door has been removed in the following illustrations Components Description 1 m m Memory modules 2 p Hard drive ba onal ww 20 Chapter 2 Getting to know your computer Components Description 3 ED SIM module select models only 4 tp WWAN module select models only 5 tn WLAN module select models only Identifying the bottom parts of the computer 21 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the glo
7. Audio 37 Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking still photos Administrators can set the security level for Face Recognition in the Security Manager Setup Wizard or HP ProtectTools Administrative Console For more information see the HP ProtectTools Getting Started guide select models only or the Face Recognition software Help Video Your computer may have one or more of the following external video ports e VGA e HDMI High Definition Multimedia Interface 2 NOTE Refer to Getting to know your computer on page 4 for information about your computer s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer A To connect a VGA display device connect the device cable to the external monitor port IDI 38 Chapter5 Multimedia HDMI select models only The HDMI port connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component Ey NOTE To transmit
8. The computer is unable to start up 2 c c ceeeeeeeeeceeeeeeeeeee tees eeeeeeeeeeee eee tegeeeeeeeseeeneenea 105 The computer screen is blank cccccceeceeceeeeeeeeecceeeeeceeeeeeeeeeeeeetecaaaaaeeeeeeeeeeeeeteeeeeeeeaea 106 Software is functioning abnormally 0 0 0 eee eeeeeeee tees eeeeeeeeeeeeeeeeaeeeeteeeeeeeeeeeseeeaeeees 106 The computer is on but not responding c ccecceeececeeeeeeeeeeeeeeeeeeeeeteeseneseesseneasaeeaaees 106 The computer is unusually Warm ce ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeseneaaeeeeeteeeaeeeeeseeeaeees 106 An external device is NOt working cece ee eeentee eee eeeeeaaeeeeeeeeeaaaeeeeseeeiaaeeeeeeeeenaees 107 The wireless network connection is NOt working eeeeeeeeceeeeeeeeeceeeteeeeeteeeaeeeeeeeeaeees 107 The optical disc tray does not open for removal of a CD or DVD eee eeeeeeeeeeeeeeeeeeeees 108 The computer does not detect the optical drive ccceccececeeecceeceeeeeeeeeeeeeeeteeeeensnneaeees 109 A disc does Not play sisicvsiascecdveseesudscuvadiedanes anndid EEEE AAAA 109 A movie is not visible on an external display seesssssseeeesessseerrrssssrirrrssssteennnssstrernsssene 109 The process of burning a disc does not begin or it stops before completion 110 Appendix C Electrostatic GiSCHar ge ssiscssiscisisisascssiwaancascdssansnesaaassssaaseaaauscaasdsasaatsanaveinestssduaniaaabananssseaatosnnarie 111
9. combination with the fn key For more information see Pointing devices and keyboard on page 28 5 Windows applications key Displays the App bar 6 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad 7 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad Top 11 Front 008 O Component 1 am Hard drive light tp Ta 2 Media Card Reader Description e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive Supports the following digital card formats e Memory Stick PRO e Memory Stick PRO Duo needs an adapter e MultiMediaCard MMC e MultiMediaCardplus MMC e Secure Digital SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Extra Capacity SDXC Card 3 G Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide select the HP Support Assistant app on the Start screen select My computer and then select the User guides NOTE When a device is co
10. content wirelessly on your TV To experience wireless display a wireless TV adapter purchased separately is required DVDs that have output protection may not play on Intel Wireless Display However DVDs that do not have output protect will play Blu ray discs which have output protection will not play on Intel Wireless Display For details about using the wireless TV adapter see the manufacturer s instructions Ey NOTE Be sure that wireless is enabled on your computer before using the wireless display 40 Chapter5 Multimedia 6 Power management Eyf NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to see both types of power controls Shutting down the computer A CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command Ey NOTE If the computer
11. devices 2 Optical drive select models only Reads and writes select models only to an optical disc 3 Optical drive light select models only e On The optical drive is being accessed e Off The optical drive is idle 4 Optical drive eject button select models Releases the optical drive disc tray only 14 Chapter 2 Getting to know your computer Left Ey NOTE Refer to the illustration that most closely matches your computer BO Component 1 Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 ICI External monitor port Connects an external VGA monitor or projector 4 RJ 45 network jack Connects a network cable 5 Horm HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 6 USB 3 0 ports 2 Connect optional USB devices SS Left 15 Component 1 ja Security cable slot Description Attaches an optional security cable to the computer NOTE The secu
12. fingerprint reader you must set up a user account with a password on the computer This account allows you to log on to your computer with a swipe of a designated finger You may also use the fingerprint reader to fill in password fields on websites and other programs that require a logon Refer to the fingerprint software Help for instructions After you create your fingerprint identity you can set up a Single Sign On service that allows you to use your fingerprint scanner to create credentials for any application that requires a user name and password Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer e Near the bottom of the TouchPad e On the right side of the keyboard e On the upper right side of the display e On the left side of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor Refer to Getting to know your computer on page 4 for the location of the reader on your computer Using the fingerprint reader select models only 81 10 Maintenance Adding or replacing memory modules The computer has one memory module compartment The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the prim
13. follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type help and then select Help and Support 2 Inthe Help and Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Using Computer Setup 95 PY NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 5 From the Start screen type
14. halting data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation Ey NOTE Because solid state drives SSD lack moving parts HP 3D DriveGuard is unnecessary Ey NOTE Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected by HP 3D DriveGuard Hard drives installed in optional docking devices or connected to USB ports are not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that a drive in the primary hard drive bay or a drive in the secondary hard drive bay select models only is parked To determine whether drives are currently protected or whether a drive is parked use the icon in the notification area at the far right of the taskbar e Ifthe software is enabled a green check mark is superimposed over the hard drive icon e Ifthe software is disabled a red X is superimposed over the hard drive icon e Ifthe drives are parked a yellow moon is superimposed over the hard drive icon If the icon in the notification area is not enabled follow these steps to enable it 1 From the Start screen type control and then select Con
15. if a monitor is connected to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information from the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information from the computer ra fn f5 fn f6 C O fn f7 Initiates the QuickLock security feature QuickLock protects your information by displaying the operating system Log On window While the Log On window is displayed the computer cannot be accessed until a Windows user password or a Windows administrator password is entered NOTE Before you can use QuickLock you must set a Windows user password or a Windows administrator password For instructions see Help and Support To access Help and support from the Start screen type help and then select Help and Support Displays charge information for all installed batteries The display indicates which batteries are charging and reports the amount of charge remaining in each battery Mutes or restores speaker sound CE fn f8 Decreases speaker volume r a fn f9 Increases speaker volume fn f10 i Plays the previous track of an audio CD or the previous section of a DVD or a BD 32 Chapter 4 Pointing devices and keyboard Hot key combination Description gt ii fn f11 Plays p
16. in Computer Setup 70 Chapter9 Security Computer risk Security feature Unauthorized removal of the computer Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS e The embedded security password which is an HP ProtectTools Security Manager password can be enabled in Computer Setup to provide BIOS password protection in addition to its normal HP ProtectTools functions The embedded security password is used with the optional embedded security chip Windows passwords are set only in the Windows operating system e f you forget the BIOS administrator password set in Computer Setup you can use HP SpareKey to access the utility e f you forget both the DriveLock user password and the DriveLock master password set in Computer Setup
17. is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 2 3 Save your work and close all open programs From the Start screen point to the right side of the screen When the charms list opens click Settings click the Power icon and then click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press cirlt alt delete click the Power icon and then click Shut Down Press and hold the power button for at least 5 seconds Disconnect the computer from external power On models with a user replaceable battery remove the battery Shutting down the computer 41 Setting power options Using power saving states Sleep is enabled at the factory When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate sleep while reading from or writing to a disc or an external media card Ey NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways Bri
18. logon to Windows instead of a password logon 8 Chapter 2 Getting to know your computer Component 1 I Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved information To learn more about your power settings from the Start screen type power options Click Settings and then select Power Options from the options display or see Power management on page 41 2 Speakers 2 Produce sound 3 Web browser button Opens the default Web browser 4 tp Wireless button Turns the wireless feature on or off but does not establish a wireless connection 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Top Keys Ey NOTE Refer to the illustration that most closely matches your computer Component 1 2 3 4 esc key fn key Windows
19. or Power Saving mode for individual applications However you can manually modify the settings for a particular application To enable or disable AMD Radeon Dual Graphics select or deselect the check box in the AMD Radeon Dual Graphics section which is located in the Performance tab in the Catalyst Control Center EY NOTE For more information see the AMD software Help Switchable graphics dual graphics select models only 51 7 External cards and devices Using Media Card Reader cards select models only Optional digital cards provide secure data storage and convenient data sharing These cards are often used with digital media equipped cameras and PDAs as well as with other computers To determine the digital card formats that are supported on your computer see the Getting to know your computer on page 4 section Inserting a digital card CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Media Card Reader and then press in on the card until it is firmly seated a You will hear a sound when the device has been detected and a menu of options may be displayed 52 Chapter 7 External cards and devices Removing a digital card Z CAUTION To reduce the risk of loss of data or an unresponsive system use the following proce
20. protected and therefore unusable through DVD or CD drive sharing To share an optical drive from the computer with the optical drive you are sharing k 2 3 4 5 6 7 From the Start screen type windows click Windows Explorer and select Computer Right click the optical drive you want to share and click Properties Click the Sharing tab and then click Advanced Sharing Select the Share this folder check box Type a name for the optical drive in the Share name text box Click Apply and then click OK To view the shared optical drive from the Start screen type network click Settings and then select from the displayed options Using optical drives select models only 69 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen Ey NOTE Before you send your computer for service back up and delete confidential files and remove all password settings Ey NOTE Some features listed in this chapter may not be available on your computer NOTE Your computer supports Computrace which is an online security based tracking and recovery service available in select regions If the computer is stolen Comp
21. teeeteeeeeeeeeeeeeees 78 Entering an Automatic DriveLock password ceccceceeeeeeeeetttteeeeeeeeteeeenaaees 78 Removing Automatic DriveLock protection ccc eeeseeeeeeeeeeeentieeeeeeeeeenenaees 78 USINGANTIVIFUS SOMWANG ercccccsrecdiocani anna EEE EEE EEEE 79 Using firewall SOMWANE sannio rinra rna a EENAA A OAE 79 Installing critical security updates ec eer ee ttre ee eee ee eee eine eee EEE nese EEEE Anat EEE En nenen nnne 80 Using HP ProtectTools Security Manager select models Only c cecceeeeeeeeeeeeeeeeeeeeeeeeteeeeeeenaaees 80 Installing an optional Security Cable ssena a A ENA 80 Using the fingerprint reader Select models only cccceeceeeeeeeeeeeeeneeeeeeeeeeeeeeeeeteeeaaeeeeseeeneeeeeeeeeenaees 81 viii 10 MAINTOMANGG siini atirni aani daoiiie ia Ai iai raaa 82 Adding or replacing memory modules 0 ee err ne eee ENARA NAA TNA 82 Cleaning your computer o oo eee eee eee eeeeee eee eeeee eee e ee eeeeeaaeeeeeeeeaaaeeeeeeeeaaaeeeeeeeeaaeeeeeeeeeaaeeeeeesineeeeeneeaas 84 Cleaning Products wscccdcccennan Guilt ET EE E E 84 Cleaning PrOCCCUIES snurrer iE AEAN EANA NOAE A 85 Cleaning the display aeesseeeesssreeeeserrseeessnnnsstrinnneennrrnnnaatnenneaaidannnaaatannnannannnaaaa 85 Cleaning the sides ANd COVED sesseeessrrrsseeirrreerrrrrnsseterraeennnnnnasstanaaaennannnnaaa 85 Cleaning the TouchPad and keyboard sseeesssssieesrrrssesirnnnnnsssnnanseeennnadnnnnnnaaeee 85 U
22. the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords e When creating passwords follow requirements set by the program e Write down your passwords and store them in a secure place away on the computer e Do not store passwords in a file on the computer The following tables list commonly used Windows and BIOS administrator passwords and describe their functions Using passwords 71 Setting passwords in Windows Password Function Administrator password Protects access to a Windows administrator level account NOTE This password cannot be used to access Computer Setup contents User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen type help and then select Help and Support 72 Chapter9 Security Setting passwords in Computer Setup Password BIOS administrator password Function Protects access to Computer Setup DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords
23. the installed optical drive A From the Start screen type windows click Windows Explorer and select Computer A list of all the devices installed in your computer including your optical drive is displayed Inserting an optical disc Tray load 1 Turn on the computer 2 Press the release button 1 on the drive bezel to release the disc tray 3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle Ey NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle Using optical drives select models only 65 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray Ey NOTE After you insert a disc a short pause is normal If you have not selected a media player an AutoPlay dialog box opens It prompts you to select how you want to use the media content 66 Chapter8 Drives Removing an optical disc Tray load There are 2 ways to remove a disc depending on whether the disc tray opens normally or not When the disc tray opens normally 1 Press the release button 1 on the drive bezel to release the disc tray and then gently pull out the tray 2 until it stops 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touc
24. the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 6 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated Adding or replacing memory modules 83 c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 7 Replace the service door see Removing or replacing the service door on page 58 8 Insert the battery see Inserting or removing the battery on page 46 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Cleaning products Use the following products to safely clean and disinfect your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration For example germicid
25. the notification area shows a low or critical battery notification Using battery power 45 Ey NOTE For additional information about the power meter see Using the power meter on page 43 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery 1 into the battery bay until it is seated 2 The battery release latches automatically lock the battery into place 46 Chapter6 Power management Removing a battery To remove the battery Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the batt
26. the tabs on the service door with the latches on the computer 1 then slide the door towards the battery bay to close it 2 Ey NOTE The release latches automatically lock the service door in place 3 58 Chapter 8 Drives 2 Replace the security screw 4 if desired For additional information about the security screw see Using the optional security screw on page 57 7 NOTE If you want to use the optional screw it is stored inside the service door 3 Insert the battery see Inserting or removing the battery on page 46 Replacing or upgrading the hard drive Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on or in the Sleep state Removing the hard drive 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer 2 3 Remove the battery see Inserting or removing the battery on page 46 4 Remove the service door see Removing or replacing the service door on page 58 Ey NOTE Instructions for removing the hard drive are imprinted on the service door 5 Remove the four hard drive screws 1 from the hard drive Using hard drives 59 6 Pull the plastic tab on the hard drive 2 towards the side of the computer to disengage the hard drive from the connector and then lift the hard d
27. to connect to from the Desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection Ey NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using GPS select models only Your computer may be equipped with a Global Positioning System GPS GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Connecting to a wireless network 25 Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Mouse Bluetooth devices provide peer to peer capability that allows you to set up a perso
28. video and or audio signals through the HDMI port you need an HDMI cable purchased separately One HDMI device can be connected to the HDMI port on the computer The information displayed on the computer screen can be simultaneously displayed on the HDMI device To connect a video or audio device to the HDMI port 1 Connect one end of the HDMI cable to the HDMI port on the computer HDMI a gt 2 Connect the other end of the cable to the video device and then see the device manufacturer s instructions for additional information Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click either Digital Output or Digital Output Device HDMI 3 Click Set Default and then click OK To return audio to the computer speakers follow these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers 3 Click Set Default and then click OK Video 39 Intel Wireless Display select models only Intel Wireless Display allows you to share your computer
29. you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Safety warning notice Z WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents T WOCONEN 1 Finding INfFOPMALION ecrecrtiseriisiiiniiinirisiniiarateiernnip a iairaneniia ninia rieda runanda iak ainin iaaiiai iiaia 2 2 GOIN to KNOW YOUN COMMU ESI s sscrsiresisnin naonna a E seanumeastenciees saben 4 TOD pierin e ea a a e E a da Meas ea E a a eeataseeiaaeauses 4 TouchPad o AT E A aera 4 ME ai E A E E E E 5 Buttons speakers and fingerprint re
30. HDMI 15 16 39 Intel Wireless Display 40 USB 13 14 15 16 VGA 38 power battery 44 conserving 47 options 42 power button 41 power button identifying 7 9 power connector identifying 13 16 power light 5 6 power meter 43 power switch 41 power saving states 42 Product Key 99 product name and number computer 99 public WLAN connection 25 R readable media 42 recovery partition 90 regulatory information regulatory label 99 wireless certification labels 99 114 Index release latches battery 19 service door 19 restoring the hard drive 90 RJ 45 network jack identifying 15 16 S screen brightness keys 32 screen image switching 32 scrolling TouchPad gesture 31 security cable slot 15 16 security screw 57 security wireless 24 serial number 99 serial number computer 99 service door 99 security screw 57 service door release latches 19 setting password protection on wakeup 43 setting power options 42 setup of WLAN 24 setup utility navigating and selecting 93 restoring factory settings 94 sharing optical drives 69 shutdown 41 Sleep exiting 42 initiating 42 slots security cable 15 16 SoftPaqs downloading 87 software antivirus 79 critical updates 80 Disk Cleanup 63 Disk Defragmenter 63 firewall 79 speakers identifying 7 9 storing a battery 48 switch power 41 switchable graphics 50 system information 32 temperature 48 testing an AC adapter 49 TouchPad buttons 4 using 28 TouchPad
31. Notebook User Guide Copyright 2012 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Centrino are trademarks of Intel Corporation in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc SD Logo is a trademark of its proprietor Inc Microsoft and Windows are U S registered trademarks of Microsoft Corporation The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2012 Document Part Number 702218 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If
32. Optical dives ss isiisssrriii eta eens eedondyeas bleed atpieta AA 69 GS SQGUHUY AA E A OEN reeset tteeccineatcecseoananes 70 Protecting the COMPUTER i ievissoscieviganceedivieaazdecciverianducdevevamloddivivamdlbadiveveneiedecveyaaeiedeetveyeaatantevedaadanesabes 70 Using passwords 52 5 2 s5eeecee Ata eeetec cna cedeesaxaetednsebanauendscengaeteed NEERA ENAERE E AAE NANANA NA AA AEAN KEAREN 71 Setting passwords in WINdOWS sssssssrieireerrriiiiniiiiniikiiini ennie eee eaaeeeeeeeeaaeeeeeeeenaeeeeeseenaaees 72 Setting passwords in Computer Setup eceecseecceeceeeceeecaeeceeeceeeeeeeeeeeeeeeeeeeeeeteeeeeetes 73 Managing a BIOS administrator password 0 0 0 ee eeeeeee eee eennee eee e eee eeaaeeeeeeeeeaaaeeeeeseeenaaaees 74 Entering a BIOS administrator password 00 ec eeeeeeeee eee eentee teers eeeentaeeeeeeeeeeaaas 75 Managing a Computer Setup DriveLock password eceeeeeeeeeeeeeeeeeeeteeeteeeeeeeteeeneeee 75 Setting a DriveLOck password ecceceeeeeteeee eee ettte eee eeetaaeeeeeetaeeeeeeeaeeeeeeeeaas 76 Entering a DriveLock password ccc eeeeeeeee eter eeeeeeaeeeeeeeeeeetaaeeeeeeeeeenaaees 77 Changing a DriveLock password cccccceeeeececeeteeeee eee eeetneeeeeeeeeeentaeeeeeeeneeenaaees 77 Removing DriveLock protection seseeessseseriressssserrrsssttrrrnnsstttrrnnnsttennnnnnnreenn 77 Using Computer Setup Automatic DriveLock cccceeecee cece cece ete e ete e tee te ee
33. PM or press f2 to cancel the action For details about each of these passwords see the following topics Using passwords 73 Managing a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Setup BIOS Administrator Password and then press enter When prompted type a password When prompted type the new password again to confirm To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Changing a BIOS administrator password a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password When prompted type your new password again to confirm To save your changes and exit Computer Setup click the Save icon in the lowe
34. Recognition 38 face recognition 70 fingerprint reader 81 fingerprint reader identifying 8 9 firewall software 79 fn key identifying 10 11 32 33 function keys identifying 10 11 G GPS 25 graphics modes switching 50 H hard drive external 55 HP 3D DriveGuard 64 installing 61 removing 59 hard drive bay identifying 19 hard drive light 12 64 hard drive recovery 90 HDMI port connecting 39 HDMI port identifying 15 16 HDMI configuring audio 39 Hibernation exiting 42 initiating 42 high definition devices connecting 39 40 hot keys adjusting volume 32 audio CD DVD or BD controls 32 battery charge 32 decrease screen brightness 32 description 32 increase screen brightness 32 muting speaker sound 32 QuickLock 32 Sleep 32 switching screen image 32 system information 32 using 32 hotkeys media 36 HP 3D DriveGuard 64 HP ProtectTools Security Manager 80 hubs 53 l input power 101 integrated numeric keypad identifying 11 34 integrated webcam light identifying 17 18 Intel Wireless Display 40 internal display switch 17 18 internal microphones identifying 17 18 Internet connection setup 24 issues resolving 105 J jacks audio in microphone 12 audio out headphone 12 network 16 RJ 45 network 15 16 K keyboard hot keys identifying 32 keypad embedded numeric 10 integrated numeric 11 keypad external num lock 35 using 35 keypads identifying 33 identifying 34 keys esc 10 11 f
35. SB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup Using Computer Setup 93 To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instruction
36. ader select models Only cceeeeeeeeeeteeeeeeeenneeees 7 OVS EIET A E AE EP A E E A ET usd asagoevcdaa whew adcan T E T 10 PrO oeiia A A O AN E NEA 12 RION aeu e a a E E AE E E a E 13 Eeft aadi a a a a a a A a a aaa A a a a a aTa 15 DISPIAY inonma iira O EROE O EEEE OE O E N E AA 17 BOUON ate iss era ere E EAE TEE EE EE E baked 19 Identifying the bottom parts of the computer ooo eee eee terre eee tte e eee e tne eee eee teeeeeeeetaaeeeeeetaeeeee 20 3 Connecting TO a nelWork civcsed cece icccscscts i vencdascts bienedeandebeenedanes cbeenadanesennaned axe a aian nia inann Rinnassa ia 22 Connecting to a wireless NetWork neisrreiiierearririii neironi eee erent eee ee AAEREN EEOAE 22 Using the wireless Controls oosecsncciccineniririni onii ikiii in EE DE 22 Using the wireless Button c ccccccceceeeteccgeetieeciddgeseessidceegseeseiieedeaensvncnedeceenenanee 22 Using operating system controls 2 0 00 eceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeenaaeees 23 Using a WLAN ccioiriciiiciio t ii o cvidade sede E i add OCE ieee eee dain tiene 23 Using an Internet Service provider cc ccceeeceeeeeeeeeneeeeeeeeeeeeeeeeeeaeeeeeeeenaaeeees 23 SOMING UP a WEAN one ee a saan oye snueveashesneieecersisbien bases 24 Configuring a wireless router e eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeaeeeeteeeaaeeeeeeeenaees 24 Protecting your WLAN asizcc csenciudsecessacieessgeceedeatesddeerdaaiiddieduaeeascdeeganavnccedeatiaeeces 24 Conn
37. agmented files and folders on the hard drive so that the system can run more efficiently Ey NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete You may want to set it to run during the night or at another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 2 3 Connect the computer to AC power From the Start screen type disk click Settings and then select Defragment and optimize your drives Follow the on screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 2 From the Start screen type disk click Settings and then select Free disk space by deleting unnecessary files Follow the on screen instructions Using hard drives 63 Using HP 3D DriveGuard select models only HP 3D DriveGuard protects the hard drive by parking the drive and
38. al disposable wipes These wipes come in a variety of brand names e Alcohol free glass cleaning fluid e Water with mild soap solution 84 Chapter10 Maintenance e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes Z CAUTION Avoid the following cleaning products Strong solvents such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons which can permanently damage the surface of the computer Fibrous materials such as paper towels which can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices Z CAUTION Do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides and cover To clean and disinfect the sides and cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions
39. al information see Using Windows 8 operating system media purchased separately on page 91 3 If the Windows partition and the HP Recovery partition are listed restart the computer To open the Windows Recovery Environment WinRE press and hold shift while clicking restart Ey NOTE If the computer fails to boot to Windows after several attempts the system will boot to the Windows Recovery Environment by default 4 Select Startup Repair 5 Follow the on screen instructions Ey NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support Using f11 recovery tools Z CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled 90 Chapter 11 Backup and recovery To recover the original hard drive image using f11 1 2 If possible back up all personal files If possible check for the presence of the HP Recovery partition From the Start screen type computer and then select Computer E NOTE If the HP Recovery partition is not listed you must recover your ope
40. ary memory module slot Z WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on or in the Sleep state Ey NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical Ey NOTE The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot To add or replace a memory module 1 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the battery see Inserting or removing the battery on page 46 2 3 4 Remove the service door see Removing or replacing the service door on page 58 5 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up 82 Chapter 10 Maintenance b Grasp the edge of the memory module 2 and then gently pull the memory module out of
41. assword before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Read the warning To continue select YES To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup follow these steps 1 78 Chapter 9 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Automatic DriveLock and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Security 5 Use a pointing device or the arrow keys to select Disable protection 6 To save your
42. auses or resumes an audio CD a DVD or a BD fn f12 Plays the next track of an audio CD or the next section of a DVD or a BD adal Using keypads The computer includes either an embedded numeric keypad or an integrated numeric keypad The computer also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Using the embedded numeric keypad select models only Component Description 1 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num Ik key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Using the keyboard 33 Turning the embedded numeric keypad on and off Press fn num Ik to turn on the embedded numeric keypad Press fn num Ik again to turn off the keypad YNOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching k
43. be and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type help and then select Help and Support Using the wireless controls You can control the wireless devices in your computer using these features e Wireless button wireless switch or wireless key referr
44. changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date An antivirus program may be preinstalled on your computer and may include a trial offer It is strongly recommended that you upgrade the trial offer or purchase the antivirus program of your choice in order to fully protect your computer For more information about computer viruses from the Start screen type help and then select Help and Support from the list of applications Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e __Host based firewalls Software that protects only the computer it is installed on
45. dentifying 17 18 WLAN device 23 99 WLAN label 99 writable media 42 WWAN antennas identifying 17 18 Z zooming TouchPad gesture 31 Index 115
46. ditional safety information see the Regulatory Safety and Environmental Notices To access this guide select the HP Support Assistant app on the Start screen select My computer and then select the User guides EY NOTE Volume can also be controlled through the operating system and some programs NOTE Refer to Getting to know your computer on page 4 for information on what type of volume controls your computer has Checking audio functions on the computer NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 From the Start screen type control and then select Control Panel from the list of applications 2 Select Hardware and Sound gt Sound When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your desktop 3 Open a multimedia program and play back the recording To confirm or change the audio settings on your computer 1 From the Start screen type control and then select Control Panel from the list of applications 2 Select Hardware and Sound gt Sound
47. dure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 Click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 oO P L Q Ey NOTE If the card does not eject pull the card out of the slot Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer Using a USB device 53 Connecting a USB device CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port Ey NOTE The following illustration may look slightly different
48. during the enable process DriveLock user password TPM Embedded Security Device select models only Protects access to the internal hard drive that is protected by DriveLock and is set under DriveLock Passwords during the enable process Available Hidden e Ifthe administrator password is set you can select Available If you select Hidden the TPM device is not visible in the operating system TPM Status select models only Enabled disabled e Ifthe administrator password is not set or if the TPM Security Device is set to Hidden this entry is hidden e This value reflects the current physical state for the TPM The state is enabled or disabled by the Embedded Security State setting Embedded Security State select models only TPM Set to Factory Defaults select models only No Operation Disabled Enabled e Ifthe administrator password is not set or if TPM Security Device is set to Hidden this entry is hidden e You can enable or disable the TPM function e The next time the computer is restarted after the TPM function is set this value is set to No Operation No Yes e Ifthe administrator password is not set or if the TPM Security Device is set to Hidden this entry is hidden e Ifthe Embedded Security State is set to Enabled select Yes to reset the TPM to factory settings and then press f10 to save and exit A confirmation message is displayed to Clear the TPM Press f1 to reset the T
49. e Amber All wireless devices are off 5 TouchPad light e Amber The TouchPad is off Off TouchPad is on Chapter 2 Getting to know your computer Buttons speakers and fingerprint reader select models only Ey NOTE Refer to the illustration that most closely matches your computer Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved information To learn more about your power settings from the Start screen type power options Click Settings and then select Power Options from the options displayed or see Power management on page 41 2 Speakers 2 Produce sound Top Component Description 3 j Web browser button Opens the default Web browser 4 i i Wireless button Turns the wireless feature on or off but does not establish a wireless connection 5 Fingerprint reader select models only Allows a fingerprint
50. e Sleep state turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives 56 Chapter 8 Drives Using hard drives Z CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating s
51. e computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system When prompted press any keyboard key Follow the on screen instructions After the repair is completed 1 2 Remove the Windows 8 operating system media and then insert the Driver Recovery media Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 91 Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select apps 2 Open HP Software Setup 3 Follow the on screen instructions to reinstall drivers or select software 92 Chapter 11 Backup and recovery 12 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Ef NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a U
52. e removed from the drive only with the master password Using passwords 75 Setting a DriveLock password To set a DriveLock password in Computer Setup follow these steps 1 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter 4 Click Set DriveLock Password global 5 Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter 6 Read the warning To continue select YES 7 When prompted type a master password and then press enter 8 When prompted type the master password again to confirm and then press enter 9 When prompted type a user password and then press enter 10 When prompted type the user password again to confirm and then press enter 11 To confirm DriveLock protection on the drive you have selected type DriveLock in the confirmation field and then press enter EY NOTE The DriveLock confirmation is case sensitive 12 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 76 Chapter9 Securit
53. eceeeeeeeeeeeeeeenneeeeeeeeenaeeeeeeeeenteeeeeeeeaas 52 Insertingia digital Cand a iisccc cians eiaaee ieee e a erential 52 Removing a digital Card sosisini irana EEE A 53 Using a USB device 2 0 00 cseeiteeecccceeeeereebeceeueneeeheccqueneeneeeeenaneetenseeeedaeteeneenenaneenesbeseauanteaesesnaateneeceaaneneeee 53 Connecting a USB devide accrescia aa ETETE EEA EERE 54 Removing a USB dOViCO sicccteisievesteecetianesecteaassenadinsessandindiaas ida 54 Using optional external devices esseeessssesererneersrrredentnnenintnnaattinnaaannnnaadtnannaaataaaaaatannaanananaan anaana 55 Using optional external drives 0 0 eee teeeene eee ee eerie iieii EENE EE EEA EENEN REENE 55 BS DVS ai ws iicciad sass coisas E EN N dundaadd aint A E T O A N 56 Handing OVES sesen iea a anced bu tayefadassadiebeesassenaeaussiadediawssaeeesslataducensaiaceds 56 Using hard dives accenroriii isein EEE AT ETA 57 Using the optional security SCreW 0 0 ccceeeeteeeeeeeeenteneeeeeeeeeaaeeeeeeeeeaaeeeeeeeeeiaeeeeeseeenaaes 57 Removing or replacing the service door cece eeeeeeeeeeeeeneeeeeeeeeeeaaeeeeeeeeeiaaeeeeeeeenaaees 58 Removing the service door 2 i iis acsiiiiveetvaneh ect vteadaeiaetee eviaadeandee ee eatblaies 58 Replacing the service door o oo cee ceeeeeeeeeeeeee eee eeeeeneeeeeeeaaeeeeeeeeaaeeeeeeeeiaeeeeeeenaaes 58 vii Replacing or upgrading the hard drive 2 0 0 eee ceeeeceeeeee eee eeeenne eee eeeeaeeeeeeeaaeeeeeeeenaeeeeeeneaees 59 Removi
54. ecting O A WLAN sisese cet cspeadiasvandecdevnesduedadees dnedeadeees OT 25 Using GPS select models Only wus cssciercsssecs vacate ees sseti ia 25 Using Bluetooth wireless deVICES icccsecisccvecierandanciedicesdasdeedeaeesaacctagexensdicccedeneasecncheauesviadance 26 Connecting to a Wired NOtWOMK 2c ccceceseccceeeeeeeececeeteceuanseeenecncaueeeceeensueeceeeenseteeeeeenegeneesenenseaeeeeenaees 27 Connecting to a local area network LAN 0 eeeeceeceeeeeeeeeee teeters eeaeeeeeeeeaaeeeeeeeeteaeeeeeeeeeaaas 27 4 Pointing devices and Key DOr wissi cscs cccieessseceseinaiesescsednaiesaecceune yer aecceunsueeasecenasensasteunyseesadteuynennseeveaniesssesvanse 28 USING POINTING CEVICES serorari eapwsgdodeds awedenteeytebeadaeecenasaab sagledaryesasbededsaaniabededssaabaaneedes aabogeiane es 28 Setting pointing device preferences ccccceeeceeeeeeeteeee sete etneee eee taeeeeeeeeneeeeeeeiaeeeeeeeeaas 28 Using the TouchPad wz iiveiesecassevctctecceesiaadadzcesiedddcececepeblodugaceeseddeuadyaetsvactuduens deectiteesexssandivenas 28 Turning the TouchPad off And ON eccessi iaei 29 Navigating scn ani edetiv evened bas Leica had aide ed eee ens 29 SES CUNG PE E E E cheatin E 29 Using Touch Gestures 2 acasecenctesiesvaeectesenciciereesssundydsabenes scaviiaed achaiaeeepeuagoaes 29 Tapping ievsies tec ideeas ee Hida E an ete aetna ala eee 30 OGON G vsdechcadncseesaseedecioustevedediouats a 31 PINCHING ZOOMING ssaa ea ede hes csseavic
55. ed to in this chapter as the wireless button e Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and one or two wireless lights depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off y NOTE On some models the wireless light is amber when all wireless devices are off 22 Chapter3 Connecting to a network Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network manage wireless networks and diagnose and repair network problems To use operating system controls 1 From the Start screen type n and then select Settings 2 Type network and sharing in the search box and then select Network and Sharing Center For more information from the Start screen type help and then select Help and Support Using a WLAN With a WLAN device you can access a wireless local area network WLAN w
56. efly press the power button Close the display From the Start screen point to the right side of the screen When the charms list opens click Settings click the Power icon and then click Sleep To exit Sleep Briefly press the power button If the display is closed open the display Press a key on the keyboard Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working y NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Enabling and exiting user Initiated Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options in Windows Control Panel 1 ae it From the Start screen type control and then select Control Panel from the list of applications Click Hardware and Sound and then click Power Options In the left pane click Choose what the power button does Click Change Settings that are currently unavailable In the When I press the power button area select Hibernate Click Save changes 42 Chapter6 Power management To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your w
57. eft button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Chapter 2 Getting to know your computer Lights Ey NOTE Refer to the illustration that most closely matches your computer Component Description 1 I Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Caps lock light On Caps lock is on 3 Web browser light e On The computer is on e Off The computer is off 4 i I i Wireless light White An integrated wireless device such asa wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on Top 6 Components 1 Power light Description On The computer is on Blinking The computer is in the Sleep state Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Caps lock light On Caps lock is on Web browser light 3 On The computer is on Off The computer is off 4 k i Wireless light e White An integrated wireless device such as a I wireless local area network WLAN device and or a Bluetooth device is on
58. elect User guides or go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http Awww hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 2 Getting to know your computer Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the l
59. er and BIOS updates type help and then select Help and Support For U S support go to http www hp com go contactHP Troubleshooting tools For worldwide support go to http welcome hp com country us en wwcontact_us html e How to access support Regulatory Safety and Environmental Notices e Regulatory and safety information To access this guide select the HP Support e Battery disposal information Assistant app on the Start screen select My computer and then select User guides Safety amp Comfort Guide e Proper workstation setup posture health and work habits To access this guide select the HP Support e Electrical and mechanical safety information Assistant app on the Start screen select My computer and then select the User guides or go to http Awww hp com ergo Worldwide Telephone Numbers booklet HP support telephone numbers This booklet is provided with your computer HP website e Support information To obtain the latest information in this guide contact e Ordering parts and finding additional help support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Accessories available for the device 2 Chapter 1 Welcome Resources For information about Limited Warranty Warranty information To access this guide select the HP Support Assistant app select My computer and then s
60. ery bay toward you 2 Slide the battery release latches 1 to release the battery Ey NOTE You can slide the battery release latches simultaneously or one at a time 3 Tilt the battery upward 2 and remove it 3 from the computer Conserving battery power e From the Start screen type control and then select Control Panel from the list of applications Click Hardware and Sound and then click Power Options e Select low power use settings through Power Options in Windows Control Panel e Turn off wireless and LAN connections and exit modem applications when you are not using them e Disconnect unused external devices that are not plugged into an external power source e Stop disable or remove any external media cards that you are not using e Decrease screen brightness e Before you leave your work initiate sleep or shut down the computer Using battery power 47 Storing a user replaceable battery select models only CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place Ey NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to sto
61. es with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore EY NOTE Be sure that the computer is connected to AC power before you start the backup process Ey NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image or create a system repair media Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating sys
62. ey functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions e To use the navigational function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key e To use the standard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase Using the integrated numeric keypad select models only Component Description 1 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off remains on when the computer is turned back on 2 Integrated numeric keypad When num Ik has been enabled it can be used like an external numeric keypad 34 Chapter 4 Pointing devices and keyboard Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num Ik on an external keypad is turned on the num lock light on the computer is turned on When num Ik on an external keypad i
63. gestures pinching 31 scrolling 31 zooming 31 TouchPad light identifying 5 6 TouchPad on off button 4 TouchPad zone identifying 4 traveling with the computer 48 99 103 tray load optical drive 65 troubleshooting disc burning 110 disc play 109 optical disc tray 108 optical drive detection 109 troubleshooting external display 109 turning off the computer 41 U unresponsive system 41 USB cable connecting 54 USB devices connecting 54 description 53 removing 54 USB hubs 53 USB legacy support 93 USB ports identifying 13 14 15 16 user password 72 using external AC power 48 power meter 43 power saving states 42 V vents identifying 15 16 19 VGA port connecting 38 video 38 volume adjusting 37 buttons 37 keys 37 volume keys identifying 32 Ww Web browser button identifying 8 9 Web browser light 5 6 webcam 38 webcam light identifying 17 18 webcam identifying 17 18 Windows 8 operating system media 91 Windows applications key identifying 10 11 Windows logo key identifying 10 11 wireless antennas identifying 17 18 wireless button 22 wireless button identifying 8 9 wireless certification label 99 wireless controls button 22 operating system 22 wireless light 5 6 22 wireless module compartment 19 wireless network WLAN connecting 25 corporate WLAN connection 25 equipment needed 24 functional range 25 public WLAN connection 25 security 24 using 23 WLAN antennas i
64. ggestions e To enable or disable a wireless or wired network device right click the Network Connection icon in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box e Be sure that the wireless device is turned on e Be sure that the computer wireless antennas are free from obstructions e Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on e Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on e Disconnect and then reconnect all cables and turn the power off and then back on Resolving issues 107 The optical disc tray does not open for removal of a CD or DVD 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the disc tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces EY NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case 108 Appendix B_ Troubleshooting The computer does not detect the opt
65. hea aegacdag avaadoat 31 Using the K6ybOard acenccsscmeseecnrosre iii a E T TE EE 32 Identifying 1he NOUKGYS eroui 32 WISING KEY PAGS crs cases cceagsidece stan dewey saavaasiee diane selesedia be dadecedadaay ad peedudaewaagueded sa selanesyd eee dandeeniees 33 Using the embedded numeric keypad select models only 33 Turning the embedded numeric keypad on and Off ee 34 Switching key functions on the embedded numeric keypad 34 Using the integrated numeric keypad select models only seeen 34 Using an optional external numeric keypad ee eeeeeeeeeeeeeeeetteeeeeeeeeeeenaaes 35 o E AA AA A 36 Using the media activity cCOntrolS nesesrissiinrsnid inanir ANAREN EEE AEAN K KRANA ANANA 36 AUO ea E ease ce et E E a E E A 36 Adjusting the VON srssraie a E nocedeababessdeeessiutadasendeees 37 Checking audio functions on the computer eect eee ente eee eeeeaaeeeeeeeaaeeeeeeeenaeeeeeeenaas 37 Webcam select models only ee eee 38 VIGO O r E E E E E T EOS 38 MGA ana e a a a a aa nr ire nee 38 HDMI select models only aaessseeeerersesessrrreseserrressssrnssrrrnnaadrnnnnadatennneattinaaaatananaaannnnnaananaa 39 Configuring audio Tor HDMI s sisien E EEE TEE 39 Intel Wireless Display select models only 0 eecceeeeceeeeeeeeeeeeee eter ee eteeeeeeeeetaeeeeeeeeeeaa 40 6 POWER momi gomili acceiccsics cicx specs sacx a 41 shutting down the COMPUTER enerecncnisiiiaidiriii nen 41 Setti
66. hich is composed of other computers and accessories that are linked by a wireless router or a wireless access point Ey NOTE The terms wireless router and wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless router to the modem and test the Internet service PYNOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Connecting to a wireless network 23 Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadba
67. hing the flat surfaces E NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Using optical drives select models only 67 When the disc tray fails to open normally 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces Ey NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case 68 Chapter 8 Drives Sharing optical drives Although your computer may not have an integrated optical drive you can access software and data and install applications by sharing an optical drive connected to another computer in your network Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network Ey NOTE You must have a network set up in order to share an optical drive see Connecting to a network on page 22 for additional information on setting up a network Ey NOTE Some discs such as DVD movies and game discs may be copy
68. ic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN e Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption 24 Chapter 3 Connecting to a network Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information from the Start screen type help and then select Help and Support Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button Ey NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Desktop tap and hold or click the network status icon in the notification area at the far right of the taskbar 3 Select your WLAN from the list 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection Ey NOTE If no WLANs are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want
69. ical drive If your operating system does not detect an installed device the device driver software may be missing or corrupted 1 2 3 4 Remove any discs from the optical drive Click Computer and then click System Monitor From the Hardware tab identify the Storage Controller in the Type column Click the triangle next to the devices until you locate your optical drive If the drive is listed it should be functioning correctly A disc does not play Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart
70. ided in this user guide or Help and Support does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician Ey NOTE When support chat is not available in a particular language it is available in English e E mail support e Find support telephone numbers e Locate an HP service center 98 Chapter 13 Support Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer e Service label Provides important information including the following T oi Seriol XXXXXXKX AMUN 0 0 M 0 TU Product XXKXXXXX M DEn OA EA O A OA A E A AE A E Warranty lyly0y KAXKAXK D Component 1 Product name 2 Serial number s n 3 Part number Product number p n 4 Warranty period 5 Model description Have this information available when you contact support The service label is affixed inside the battery bay e Microsoft Certificate of Authenticity Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is affixed inside the battery bay e Regulatory label Provides regulatory information about the comp
71. ion device Connect the computer to external AC power under any of the following conditions e When charging or calibrating a battery e When installing or modifying system software e When writing information to a CD a DVD or a BD select models only e When running Disk Defragmenter e When performing a backup or recovery 48 Chapter6 Power management When you connect the computer to external AC power the following events occur e The battery begins to charge e If the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The display brightness is automatically decreased to save battery life Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter Eyf NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e If the power lights turn on the AC adapter is working properly e If the power lights remain off the AC adapter is not functioning and should be replaced Contact support for infor
72. it A movie is not visible on an external display 1 2 If both the computer display and an external display are turned on press fn f4 one or more times to switch between the 2 displays Configure the monitor settings to make the external display primary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display Ey NOTE When using both displays the DVD image will not appear on any display designated as the secondary display Resolving issues 109 The process of burning a disc does not begin or it stops before completion e Be sure that all other programs are closed e Turn off Sleep mode e Be sure that you are using the right kind of disc for your drive e Be sure that the disc is inserted properly e Select a slower write speed and try again e Ifyou are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive 110 Appendix B Troubleshooting C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the comp
73. listed previously or use an acceptable germicidal disposable wipe Ey NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad and keyboard WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Z CAUTION When cleaning the TouchPad and keyboard do not let liquids drip between the keys This can permanently damage internal components e To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Cleaning your computer 85 Updating programs and drivers Download the latest versions of HP programs and drivers and also register to receive automatic update notifications when new versions become available For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 86 Chapter10 Maintenance Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computer
74. logo key Function keys Description Displays system information when pressed in combination with the fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key the esc key or other keys For more information see Pointing devices and keyboard on page 28 Displays the Windows Start screen Execute frequently used system functions when pressed in combination with the fn key For more information see Pointing devices and keyboard on page 28 5 6 7 Embedded numeric keypad keys Windows applications key num Ik key 10 Chapter 2 Getting to know your computer When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key Displays the App bar Turns the embedded numeric keypad on and off when pressed in combination with the fn key Component 1 esc key Description Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key the esc key or other keys For more information see Pointing devices and keyboard on page 28 3 Windows logo key Displays the Windows Start screen 4 Function keys Execute frequently used system functions when pressed in
75. ly and then reports the results of the examination Displaying the remaining battery charge A Move the pointer over the power meter icon in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lower the brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options in Windows Control Panel Preferences set using Power Options do not affect lights From the Start screen type control and then select Control Panel from the list of applications Click Hardware and Sound and then click Power Options Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in
76. ly follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary A WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 104 Appendix A Traveling with the computer B Troubleshooting Troubleshooting resources e Access website links and additional information about the computer through Help and Support From the Start screen type help and then select Help and Support Ey NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician Ey NOTE When chat is not available in a particular language it is available in English E mail HP support o Find HP support worldwide telephone numbers o Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If
77. matically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs Ey NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Select computer models can switch between graphic modes to increase battery life For more information see Switchable graphics dual graphics select models only on page 50 Finding additional battery information Help and Support provides the following tools and information about the battery e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A From the Start screen type help and then select Help and Support 44 Chapter6 Power management Using Battery Check Help and Support provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer y NOTE The computer must be connected to external power for Battery Check to work properly 2 From the Start screen type control and then select Control Panel from the list of applications Click Hardware and Sound and then click Power Options 3 Click the Power tab and then click Battery Check Battery Check examines the battery and its cells to see if they are functioning proper
78. mation on obtaining a replacement AC power adapter Using external AC power 49 Switchable graphics dual graphics select models only Select computers are equipped with either switchable graphics or dual graphics e Switchable graphics Supported by both AMD and Intel If your computer has AMD dynamic switchable graphics it supports only switchable graphics e Dual graphics Supported only by AMD If your computer has AMD Radeon dual graphics it supports only dual graphics Ey NOTE Dual graphics can be enabled only by full screen applications that use DirectX version 10 or 11 y NOTE To determine whether your computer supports switchable graphics or dual graphics see your notebook graphics processor configuration Intel HR Central Processing Units CPUs and AMD Trinity series Accelerated Processing Units APUs support switchable graphics AMD Trinity series A6 A8 and A10 APUs support dual graphics AMD Trinity series A4 APUs do not support dual graphics Both switchable graphics and dual graphics offer two modes for processing graphics e Performance mode Runs application with optimal performance e Power Saving mode Conserves battery life To manage your AMD graphics settings 1 Open the Catalyst Control Center by right clicking on the Windows desktop and then select Configure Switchable Graphics 2 Click the Power tab and then select Switchable Graphics Using switchable graphics select models only
79. n 10 11 33 function 10 11 media 36 num Ik 10 11 volume 37 Windows applications 10 11 Windows logo 10 11 L labels Bluetooth 99 HP Mobile Broadband Module 99 Microsoft Certificate of Authenticity 99 regulatory 99 serial number 99 SIM 99 wireless certification 99 WLAN 99 legacy support USB 93 lights AC adapter 13 16 caps lock 5 6 drive 12 optical drive 13 14 power 5 6 TouchPad 5 6 Web browser 5 6 webcam 17 18 wireless 5 6 lights hard drive 64 low battery level 45 M maintenance Disk Cleanup 63 Disk Defragmenter 63 media activity controls 36 Media Card Reader 12 media controls keys 32 media hotkeys 36 memory module inserting 83 removing 82 replacing 82 memory module compartment 19 Microsoft Certificate of Authenticity label 99 mouse external setting preferences 28 mute key identifying 32 N network jack identifying 16 num Ik key identifying 10 11 33 34 num lock external keypad 35 oO operating environment 102 operating system Microsoft Certificate of Authenticity label 99 Product Key 99 Index 113 optical disc inserting 65 removing 67 optical drive 55 optical drive eject button 13 14 optical drive light 13 14 optical drive identifying 13 14 optional external devices using 55 P passwords administrator 72 BIOS administrator 74 DriveLock 75 user 72 pinching TouchPad gesture 31 pointing devices setting preferences 28 ports external monitor 15 16 38
80. n checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window 96 Chapter 12 Computer Setup BIOS and Advanced System Diagnostics To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostics test while it is running press esc Using Advanced System Diagnostics 97 13 Support Contacting support If the information prov
81. n updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support To access Help and Support from the Start screen type help and then select Help and Support Using HP ProtectTools Security Manager select models only HP ProtectTools Security Manager software is preinstalled on select computer models This software can be accessed through Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information see the HP ProtectTools software Help Installing an optional security cable Ey NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen NOTE The security cable slot on your computer may look slightly different from the illustration in this section Refer to the Getting to know your computer on page 4 section for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key o fal y gt 80 Chapter9 Security Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the
82. nal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help 26 Chapter 3 Connecting to a network Connecting to a wired network There are 2 kinds of wired connections local area network LAN and modem connection A LAN connection uses a network cable and is much faster than a modem which uses a telephone cable Both cables are sold separately Z WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router Ey NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer ig E Connecting to a wired network 27 4 Pointing devices and keyboard Using pointing devices E NOTE In addition to the pointing devices included with
83. nd modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately e A wireless computer 3 Ey NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in setting up a WLAN see the information provided by your router manufacturer or your ISP Ey NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer when connected to a hotspot limit your network activities to email that is not confidential and bas
84. ng power options eccececeseeceec cece eee ee tittet cece aeaaaeaeeeeeeeeeeeeeeseeseasaacaacaaeceeeeeeeeeeeeeesenesccuesaeeeeeeeeess 42 Using power saving states ooo ee eect eee eetee nett ninni eater ENNA ANAREN ANNA ERER RRN ENARRARE KTE NRRNN TEENER 42 Initiating and exiting Sleep csseccceecceseceeeceecdeceeeceeseecadeccehesnecdeeeeeaeseendeeeneeeaes 42 Enabling and exiting user Initiated Hibernation seeeeeeeseeeeeeesseeeerrresseeerrrssssrrrrrrsssrerenns 42 Setting password protection on wakeup cccccccceceeeeceeeeeeeeeeceeeeceaaeaaecaeeeeeeeeeeeeeeeeeteness 43 Using the power Mote corcnsianersriiriioni n A EA EEE EA ST 43 vi Using the power meter and power settings ccccccceeeeeeeeeeeeeeeneceeeeeeeeeeitaeeeeeeeeeeeiaaees 43 Using battery POW siea N AA 44 Finding additional battery information cece eeeenee eee eeeeeaeeeeeeeeaaeeeeeeeeiaeeeeseeenaees 44 Using Battery Check eoriet ia N deed aiietaea ait eee 45 Displaying the remaining battery Charge ececeeceeeeeeeenneeeeeeeeeeeeaeeeeeeeeeeeitaeeeeeeeeeenaaees 45 Maximizing battery discharge time ccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteneeeaeeeeeeteeaaeeees 45 Managing low battery levels 0 cece eeeeeee eter eeeeeeeeeeeeeeeaaeeeeeeeeeeaaeeeeeeeeeicaeeeeeeeeeenaaees 45 Identifying low battery levels o oo eceeeceeeeeecee eee e eee teneeeee sete eaaeeeeeeeeetiaeeeeeeeee 45 Resolving a low batter
85. ng the Nard A0ivecipiecsecescecicendedsats necededectdtapeeeedtatteeeeveslaieaieestiatadagesevond 59 Installing a Nand Grive i cccicteeidicninaiiende dagheniaadieinaageeettneatehdindaed 61 Improving hard drive performance cecccccecceceeeeeeeeeeeeeceeenaeaaecaeeeeeeeeeeeeeeeeeetecseesinaaaees 63 Using Disk Defragmenter 0 ccccctecceeeeeeeceeee eee tiiin NEREA SANARREA NAIRAOS 63 Using Disk CleanUp is siieienctedceattustectielavelede ieee eh acai dates 63 Using HP 3D DriveGuard select models Only cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeaaees 64 Identifying HP 3D DriveGuard status 20 00 eee ceeeeeeee teeter teeeeeaeeeeeeteeeeaaeeees 64 Managing power with a parked hard drive cc cceeeeeeeeeeeeeeeeetttteeeeeeeeeenaaees 64 Using HP 3D DriveGuard Software o0 0 cece eeeeeeeeeeeeeeenneeeeeeeeeeeeeaaeeeeeeeeeeenaaees 65 Using optical drives select Models only eesssseeessrrrrnnsssrnnessesennnannnsnnnaaattennnaaannannnaaateennnaananannaaaennaaa 65 Identifying the installed optical drive cee teeeeee terete ee eee eieeee eee tcieeeeeeeeenneeeeeee 65 Inserting an Optical CISC r ssania aa nee aided ds aa AA 65 MWA EE E A A E E E O E inahiees T ave 65 Removing an OptiCal diSO esessreniceenri cini eani a E EAEE 67 Traysl0ad pa A EEN 67 When the disc tray opens normally ccccceeeeeeeeeeeetteeeeeeeeeeeeeeeeee 67 When the disc tray fails to open normally s 68 Sharing
86. nnected to the jack the computer speakers are disabled 4 0 Audio in microphone jack 12 Chapter 2 Getting to know your computer Connects an optional computer headset microphone stereo array microphone or monaural microphone Right Ey NOTE Refer to the illustration that most closely matches your computer oer a IS Component Description 1 USB 3 0 port Connects an optional USB device Se 2 oon USB 2 0 port Connects an optional USB device 3 Optical drive select models only Reads and writes select models only to an optical disc 4 Optical drive light select models only e On The optical drive is being accessed e Off The optical drive is idle 5 Optical drive eject button select models only Releases the optical drive disc tray 6 Power connector Connects an AC adapter 7 AC adapter battery light e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged Right 13 Component 1 eii USB 2 0 ports 2 Description Connect optional USB
87. ns of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation
88. on number 32 Bluetooth device 22 26 Bluetooth label 99 112 Index bottom part locations identifying 20 buttons left TouchPad 4 media 36 optical drive eject power 7 9 41 right TouchPad 4 TouchPad on off 4 volume 37 Web browser 8 9 wireless 8 9 13 14 Cc cables USB 54 caps lock light identifying 5 6 caring for your computer 84 Certificate of Authenticity label 99 checking audio functions 37 cleaning your computer 84 components bottom 19 display 17 front 12 left side 15 right side 13 top 4 Computer Setup BIOS administrator password 74 DriveLock password 75 navigating and selecting 93 restoring factory settings 94 computer traveling 48 103 configuring audio for HDMI 39 connecting toa WLAN 25 connectors power 13 conservation power 47 corporate WLAN connection 25 critical battery level 42 critical updates software 80 D digital card inserting 52 removing 53 supported formats 52 Disk Cleanup software 63 Disk Defragmenter software 63 display image switching 32 drive media 42 DriveLock password changing 77 description 75 entering 77 removing 77 setting 76 drives external 55 handling 56 hard 55 optical 13 14 55 using 57 dual graphics 51 E electrostatic discharge 111 embedded numeric keypad identifying 10 33 esc key identifying 10 11 external AC power using 48 external devices 55 external drive 55 external monitor port 15 16 38 F f11 recovery 90 Face
89. on the computer To disconnect a powered external device turn off the device disconnect it on the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer Ey NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD DVD and Blu ray e MultiBay device Using optional external devices 55 8 Drives Handling drives A CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Observe these precautions Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Handle a drive carefully do not drop a drive or place items on it Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in th
90. ork will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 2 3 4 5 6 From the Start screen type control and then select Control Panel Click Hardware and Sound and then click Power Options In the left pane click Require a password on wakeup Click Change Settings that are currently unavailable Click Require a password recommended Ey NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 6 Click Save changes Using the power meter The power meter is located in the notification area at the far right of the taskbar The power meter allows you to quickly access power settings and view the remaining battery charge To display the percentage of remaining battery charge and the current power plan move the pointer over the power meter icon To access Power Options or to change the power plan click the power meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Using the power meter and p
91. ower settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge To display the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type control and then select Control Panel gt Hardware and Sound gt Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Setting power options 43 Using battery power Z WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer auto
92. own the computer Take along a backup of your information Keep the backup separate on the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags A CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g device a Global System for Mobile Communications GSM device or a General Packet Radio Service GPRS device the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near explosives and in 103 hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use it before you turn it on e If you are traveling international
93. pdating programs and drivers 0 0 00 cece eeeeeeee eee ttt ttnt unnn tu AAAA EE EANA NEEE EENAA EEEENAAEEEEEAA NEEE ES EEEE Enan EE 86 Using SoftPaq Download Manager 0 cece eeeeeee tere n EE E 87 911 Backup and F6COVGlY O A A cass 88 Backing Up your iNfOrmMatiOn s enrenar eee eeennee eee teen eee ee ee eeeaae AT T 89 Performing a system TOCOVENY 4 sce sc cracehveeeesaadaeeseviacdetet EEE EAEE EEEE ERE 89 Using the Windows recovery tools cc cccceeeeeeeeeeeeneeeeeeeeaaeeeeeeeaaeeeeeeeaaeeeeeeenaeeeeesenaes 90 USING Tii recovery toole esaea E ET 90 Using Windows 8 operating system media purchased separately ceeeeeeeeeeeees 91 Using HP Software Setup eccceeeee eeeneee eee eenee eee eeeeaaeeeeeeeeaaeeeeseeeiaeeeeseeenieeteeeeeeiaas 92 12 Computer Setup BIOS and Advanced System Diagnostics ccccseceseeeeeeeseeeeeeeeeeesseeeeeeseeeeeeeeneeees 93 Using Computer Setup sssaaa niaaa aa saansaddeessabeled aces sas uaadteanaaiacedasaaaaddees 93 Starting Computer Setup ceccecceeeeceececceecaeeaeceeeeeeeeeeeeee eee eaaeeaaessaeaeaaeaaeeaeeeeeeeeeeeeeeneess 93 Navigating and selecting in Computer Setup eee eceeee eee eeeeeneeeeeeentaeeeeeeeeteeeeesenaes 93 Restoring factory settings in Computer Setup ccc cee eeneeeeeeeeeeetneeeeeeeeetaeeeeeseeeenaaees 94 Updating the BIOS seras detested encode snag sanded sttaaapbechbsiiaeceysetalioenevsenvaseleddasienedeataneddes 95 Dete
94. r left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Deleting a BIOS administrator password 1 74 Chapter 9 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt Change Password and then press enter When prompted type your current password Security When prompted for the new password leave the field empty and then press enter Read the warning To continue select YES When prompted to type your new password again leave the field empty and then press enter Ss To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Compu
95. rage Calibrate a battery before using it if it has been stored for one month or more Disposing of a user replaceable battery select models only Z WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide select the HP Support Assistant app on the Start screen select My computer and then select the User guides Replacing a user replaceable battery select models only Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power Z WARNING Do not charge the computer battery while you are onboard aircraft A WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Ey NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expans
96. rating system and 4 5 programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 91 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using Windows 8 operating system media purchased separately To order Windows 8 operating system media go to http www hp com support select your country or region and follow the on screen instructions You can also order the media by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Z CAUTION Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media Ey NOTE This process takes several minutes 1 2 3 4 If possible back up all personal files Restart th
97. restore click Settings and then select from the list of displayed options YNOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use y NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type help and then select Help and Support 88 Chapter 11 Backup and recovery Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs From the Start screen type backup click Settings and then select Save backup copies of your fil
98. rity cable is designed to actas a deterrent but it may not prevent the computer from being mishandled or stolen 2 Power connector Connects an AC adapter 3 x AC adapter battery light 4 Vent e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 iol External monitor port Connects an external VGA monitor or projector 6 RJ 45 network jack Connects a network cable 7 Horm HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 8 USB 3 0 ports 2 Connect optional USB devices 16 Chapter 2 Getting to know your computer Display Ey NOTE Refer to the illustration that most closely matches your computer Lo Loo ood Lo Component Description 1 WLAN antennas 2 Send and receive
99. rive out of the hard drive bay 2YNOTE Refer to the illustration that most closely matches your computer Some hard drives may be wrapped in a plastic covering After removing the hard drive from the computer you must remove the plastic covering to access the hard drive itself t a 5 5 1 op S o o SO eee eae ae ae ee ee I a Ts U 60 Chapter8 Drives Installing a hard drive 1 Insert the hard drive into the hard drive bay 2 Pull the plastic tab on the hard drive 1 towards the center of the computer to engage the hard drive with the connector Using hard drives 61 3 Replace the four hard drive screws 2 EY NOTE Refer to the illustration that most closely matches your computer Kia l 1 A l yr l SOS SS Oc 4 Replace the service door see Removing or replacing the service door on page 58 62 Chapter 8 Drives 8 Replace the security screw if desired For additional information about the security screw see Using the optional security screw on page 57 Replace the battery see Inserting or removing the battery on page 46 Turn the computer right side up and then reconnect AC power and external devices to the computer Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fr
100. rmining the BIOS Version ccccceeeeeceeeeeeeeeeeeeeeetneeeeseeeneeeeeeeeeneeeeeeeeaes 95 Downloading a BIOS Update 0 eceeeee eee eeneee eee eeeeeaeeeeeseeaaeeeeeeeenaeeeeeeneeaes 95 Using Advanced System Diagnostics 2 0 0 0 eee eeeeeeeeeeeene tere eeeaeeeeseeeaeeeeeeeeaeeeeseeaaeeeeeeeiaeeeeeeneees 96 AUIS ea LIEU 2h sca spices sche A A E ees aba E ean E REY Sorted Seah ers bed ona E E asa nN bag E aaa 98 Contacting SUpport ec e cece cece cece eee a acces ttt eect eee eee eee eet SEESE aaa caaeaaecaecceeeeeeeeeeeeeeeeeesecsicsueeaeeeeeeeeees 98 LAD SIS vc scccis sca atsndsas ieor ce deiucdveatuadtuaasdacnsudencadavdsanasuans eagatenatecshoahanadezessacnawdenhasneeddeetdeeaades 99 TA SPO MAC AUIONIS iss dai sawed sccdssasnsenatsanaveadtishas tnwusddatubsaadssexuo vias dandteaadesssuneaddssbuviucadalanesdadisavenseabaiubeadtaniavinaaaabaainwsss 100 INDUL POWEN criss acces decdaaneccadtnangea EEA NERE EAEE ERE E a 101 Operating environment seeiiiccreciieiirr iei ieia EAEEREN EEEE TAE ERE EEA 102 Appendix A Traveling with the Computer eeeeeeceeeeee eee eeeeeeeeeeaseaeeeeseeeeeeeeesegaeeeseaseeaneeseeseeeseeeeeeees 103 ADDERS B Troubleshooling wossiccsssivaxcasseeensbosedrcadsncessvraancaaetorysxncassrandnneseeseanners tuted eva E E 105 Troubleshooting FESOULCOS arenan nce ssedeccnagudatiiecageudauegt egvduacueseevuiaedseeienmnaeteaenviee 105 Resolving ISSUCS sisiececs cd sicdecivendetdeendet edd ERE T EREE 105
101. s Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Ey NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 ae oY N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings 94 Chapter 12 Computer Setup BIOS and Advanced System Diagnostics Updating the BIOS Updated versio
102. s you may perform the gestures on the display on the TouchPad or a combination of the two The TouchPad supports a variety of gestures To use TouchPad gestures place two fingers on the TouchPad at the same time Ey NOTE TouchPad gestures are not supported in all programs 1 From the Start screen type mouse click Settings and then select Mouse from the list of applications 2 Click the Device Settings tab select the device in the window that is displayed and then click Settings 3 Click a gesture to activate the demonstration To turn the gestures off or on 1 From the Start screen type mouse click Settings and then select Mouse from the list of applications 2 Click the Device Settings tab select the device in the window that is displayed and then click Settings 3 Select the check box next to the gesture that you want to turn off or on 4 Click Apply and then click OK Tapping To make an on screen selection use the Tap function Using the TouchPad or touch screen select models only use one finger to tap to make a selection Double tap an item to open it You can also press and hold to open a help screen that provides information about the selected item 29 TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on a external mouse 30 Chapter 4 Pointing devices and keyboard Scrolling Scrolling is useful for moving up down or sideway
103. s computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 18 5Vdc 3 5A 65W 19 0 V dc 4 74 A 90 W Ey NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Ey NOTE The computer operating voltage and current can be found on the system regulatory label Input power 101 Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 102 Chapter 14 Specifications 15 m to 12 192 m 50 ft to 40 000 ft A Traveling with the computer For best results follow these traveling and shipping tips Prepare the computer for traveling or shipping Back up your information Remove all discs and all external media cards such as digital cards Z CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive Turn off and then disconnect all external devices Shut d
104. s on a page or image To scroll place two fingers slightly apart on the TouchPad or touch screen select models only and then drag them across the TouchPad or touchscreen in an up down left or right motion Ey NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching and zooming allows you to zoom out or in on images or text e Zoom out by placing two fingers apart and then moving your fingers together e Zoom in by placing two fingers together and then moving your fingers apart ee An Using pointing devices 31 Using the keyboard Identifying the hot keys A hot key is a combination of the fn key and either the esc key or one of the function keys To use a hot key A Briefly press the fn key and then briefly press the second key of the hot key combination Hot key combination fn esc Description Displays information about system hardware components and the system BIOS version number iL fn f1 Initiates Sleep which saves your information in system memory The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep i fn f2 Decreases the screen brightness level i fn f3 Increases the screen brightness level fn f4 ior Switches the screen image among display devices connected to the system For example
105. s turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer Using the keyboard 35 5 Multimedia Your computer may include the following Integrated speaker s Integrated microphone s Integrated webcam Preinstalled multimedia software Multimedia buttons or keys Using the media activity controls Depending on your computer model you may have the following media activity controls that allow you to play pause fast forward or rewind a media file Audio Media buttons Media hotkeys specific keys pressed in combination with the fn key Media keys Your computer provides a variety of audio related functions Play music Record sound Download music from the Internet Create multimedia presentations Transmit sound and images with instant messaging programs Stream radio programs Create burn audio CDs using the installed optical drive select models only or an optional external optical drive purchased separately 36 Chapter5 Multimedia Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume hotkeys specific keys pressed in combination with the fn key e Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For ad
106. s without requiring the SoftPaq number Using this tool you can easily search for SoftPaqs and then download and unpack them SoftPaq Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are downloaded and applied automatically SoftPaq Download Manager is available on the HP website To use SoftPaq Download Manager to download SoftPaqs you must first download and install the program Go to the HP website at http www hp com go sdm and follow the instructions to download and install SoftPaq Download Manager To download SoftPaqs A From the Start screen type softpaq and then select HP SoftPaq Download Manager Follow the instructions to download SoftPags Ey NOTE If prompted by User Account Control click Yes Using SoftPaq Download Manager 87 11 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive create system repair media or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type
107. tem and software programs installed at the factory NOTE Ifyou are unable to boot start up your computer and you cannot use the system repair discs you previously created you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 91 Backing up your information 89 Using the Windows recovery tools To recover information you previously backed up A From the Start screen type help and then select Help and Support To recover your information using Startup Repair follow these steps A CAUTION Using Startup Repair will completely erase and reformat the hard drive For additional information go to Help and Support From the Start screen type help and then select Help and Support 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type computer and then select Computer To check for the HP Recovery partition from the Start screen type windows and then click Windows Explorer From the Start screen type computer and then select Computer Ey NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For addition
108. ter Your changes go into effect when the computer restarts Removing DriveLock protection To remove DriveLock protection in Computer Setup follow these steps f Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Use a pointing device or the arrow keys to select Set DriveLock Password and then press enter Use a pointing device or the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Disable protection Using passwords 77 Type your master password and then press enter To save your changes and exit Computer Setup click the Save icon and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive Ey NOTE You must have a BIOS administrator p
109. ter Setup DriveLock password Z CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a hard drive DriveLock can be applied only to the internal hard drive s of the computer After DriveLock protection is applied to a drive a password must be entered to access the drive The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords To apply DriveLock protection to an internal hard drive a user password and a master password must be set in Computer Setup Note the following considerations about using DriveLock protection e After DriveLock protection is applied to a hard drive the hard drive can be accessed only by entering either the user password or the master password e The owner of the user password should be the day to day user of the protected hard drive The owner of the master password may be either a system administrator or the day to day user e The user password and the master password can be identical e You can delete a user password or master password only by removing DriveLock protection from the drive DriveLock protection can b
110. than your computer You will hear a sound when the device has been detected Ey NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device 54 Chapter 7 External cards and devices Using optional external devices NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer Z CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn off the device To disconnect an unpowered external device turn off the device and then disconnect it
111. the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power Ey NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e If the computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure Troubleshooting resources 105 The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press fn f4 On most models when an optional external display such as a monitor is connected to the computer
112. the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press fn f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click the Power icon and then click Shut down If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 106 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs Z CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer
113. trol Panel 2 Select Hardware and Sound gt HP 3D DriveGuard Ey NOTE If prompted by User Account Control click Yes 3 From the Icon in system tray row click Show 4 Click OK Managing power with a parked hard drive If HP 3D DriveGuard has parked the drive the computer will behave in the following ways e The computer will not shut down e The computer will not initiate sleep except as described in the following note e The computer will not activate battery alarms set on the Alarms tab in Power Options Before you move the computer HP recommends that you either shut it down or initiate sleep 64 Chapter 8 Drives Using HP 3D DriveGuard software The HP 3D DriveGuard software enables you to perform the following tasks e Enable and disable HP 3D DriveGuard Ey NOTE Depending on your user privileges you may be unable to enable or disable HP 3D DriveGuard Privileges for non administrator users can be changed by members of an administrator group e Determine whether a drive in the system is supported To open the software and change settings follow these steps 1 Double click the icon in the notification area at the far right of the taskbar or Right click the icon in the notification area and then select Settings 2 Click the appropriate button to change settings 3 Click OK Using optical drives select models only Optical drives include the following e CD e DVD e Blu ray BD Identifying
114. uter The regulatory label is affixed inside the service door e Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Wireless certification labels are affixed inside the service door e SIM subscriber identity module label select models only Provides the ICCID Integrated Circuit Card Identifier of the SIM This label is located inside the battery bay e HP Mobile Broadband Module service label select models only Provides the serial number of the HP Mobile Broadband Module This label is located inside the service door Labels 99 14 Specifications Input power e Operating environment 100 Chapter 14 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with thi
115. uter damage to a drive or loss of information observe these precautions e If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover e Keep components in their electrostatic safe containers until you are ready to install them e Avoid touching pins leads and circuitry Handle electronic components as little as possible e Use nonmagnetic tools e Before handling components discharge static electricity by touching an unpainted metal surface of the component e f you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 111 Index A AC adapter light 13 16 AC adapter testing 49 administrator password 72 advanced system diagnostics 96 airport security devices 56 antivirus software 79 audio functions checking 37 audio in microphone jack 12 audio out headphone jack 12 Automatic DriveLock password entering 78 removing 78 B Backup and Restore 89 battery conserving power 47 discharging 45 displaying remaining charge 45 disposing 48 low battery levels 45 replacing 48 storing 48 battery bay 19 99 Battery Check 45 battery information finding 44 battery power 44 battery release latches 19 battery temperature 48 BIOS determining version 95 downloading an update 95 updating 95 BIOS versi
116. utrace can track the computer if the unauthorized user accesses the Internet You must purchase the software and subscribe to the service in order to use Computrace For information about ordering the Computrace software go to the HP website at http www hpshopping com y NOTE If a webcam is installed or connected to the computer and if the Face Recognition program is installed you can set the security level for Face Recognition to balance the ease of use and the difficulty of breaching the security of the computer Refer to the HP ProtectTools Getting Started guide or the Face Recognition software Help Computer risk Unauthorized use of the computer Unauthorized access to Computer Setup f10 Security feature HP ProtectTools Security Manager in combination with a password smart card face recognition and or fingerprint reader BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password in Computer Setup Unauthorized startup from an optical drive diskette drive or internal network adapter Unauthorized access to a Windows user account Boot options feature in Computer Setup HP ProtectTools Security Manager Unauthorized access to data e Firewall software e Windows updates e Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other system identification information BIOS administrator password
117. windows and then click Windows Explorer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and the
118. wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphone s 1 or 2 depending on Record sound model 4 Webcam light On The webcam is in use 5 Webcam Records video and captures still photographs For information on using the webcam access Help and Support From the Start screen type help and then select Help and Support 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide select the HP Support Assistant app on the Start screen select My computer and then select the User guides Display 17 Component 1 WLAN antennas 2 Description Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN
119. y Entering a DriveLock password Be sure that the hard drive is inserted into the computer not into an optional docking device or external MultiBay At the DriveLock Password prompt type your user or master password using the same kind of keys you used to set the password and then press enter After 2 incorrect attempts to enter the password you must shut down the computer and try again Changing a DriveLock password To change a DriveLock password in Computer Setup follow these steps 1 O P D p 9 Turn on the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Security gt DriveLock and then press enter Use a pointing device or the arrow keys select Set DriveLock Password and then press enter Use the arrow keys to select an internal hard drive and then press enter Use a pointing device or the arrow keys to select Change Password When prompted type your current password and then press enter When prompted type a new password and then press enter When prompted type the new password again to confirm and then press enter To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press en
120. y level ccc ccceceeeeeeeeeeeeeee eee eeeeaeeeeeeeeaaeeeeeeeiateeeeeeeaes 46 Resolving a low battery level when external power is available 46 Resolving a low battery level when no power source is available 46 Inserting or removing the battery nsecssssssrniarrinienissinienr 46 imseringa bate gesan aAA AE E A A NA 46 REMOVING a batiery radierea R ER ERR 47 Conserving battery POWEM scnisenserinirtara tiri arnein En EAR EEEE ERE 47 Storing a user replaceable battery select models only sssesssssssssrirsssssrrrsserrrrsssrrrrrssne 48 Disposing of a user replaceable battery select models only 00 eeeeeeeeteeeeeeeeeeenteeees 48 Replacing a user replaceable battery select models only eeeeeeeeeeeeeeeeteeeeeeteeeneeees 48 Using extemal AC POWer x zceicct scssed ieodiant Macias haddeaaes AAAA ARAARA 48 Testing an AC adapten siscessfcctsapseicct ease ite E ate idlei tdia ees 49 Switchable graphics dual graphics select models only cceeeececeeeeeeeeeeeeeeeeeeeeetaeeeeeeeettaeeeeeeeeaaes 50 Using switchable graphics select models only cccccceeeeeeeeeeeeeeeteeeeeeeeeeeeeeeeeeeeeenaaeees 50 Using dual graphics select models only ccccceeeeeeeeeeeeeeecneeeeeeeeeaaeeeeeeetenaaeeeeeeeenaaaes 51 T Extemal cards apd deVIi OS iiss castes ceserssnynscccrayiv asd oven erevinsenvmcioieaneaaenay acon esermsaousectmnesne 52 Using Media Card Reader cards select models only ceecc
121. your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options To access Mouse Properties e From the Start screen type mouse click Settings and then select Mouse Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the buttons on an external mouse 28 Chapter 4 Pointing devices and keyboard Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X 44 The following table shows and describes the TouchPad display icons TouchPad light Icon Description Amber re Indicates that the TouchPad is off Off Indicates that the TouchPad is on Navigating To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse Using Touch gestures Your TouchPad or touch screen select models only allows you to navigate the pointing device on the screen by using your fingers to control the pointer action Using pointing devices 29 29 TIP For touch screen computer
122. ystem Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer When not in use the security screw can be stored inside the battery bay To use the security screw 1 Remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 2 Remove the security screw from inside the battery bay 1 and insert it 2 to lock the service door in place Using hard drives 57 Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot hard drive regulatory label and other components 1 Remove the battery see Inserting or removing the battery on page 46 2 With the battery bay toward you remove the security screw 1 if the optional screw is being used and then slide the release latches 2 to release the service door Ey NOTE If you want to use the optional screw you can store it inside the service door 3 Slide the service door towards the front of the computer 3 and then lift 4 to remove the service door Replacing the service door Replace the service door after accessing the memory module slot hard drive regulatory label and other components 1 Tilt the service door down to align

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