HP hp 5800 User's Manual
Contents
1. 56 c6656 HP Deskjet 5800 Series 57 c6657 58 c66582. 3 hp H H 12 on Reg Gepetto Specifications fm 13 20034E9H10H 21 15
3. hp eese hp Sa regulatory notices e Jp QS W E Gepetto_RG book 3 2003 7 30 10 0 USB Ethernet 802 11b USB Universal Serial Bus USB 2 0 Windows 98 Me 2000 XP Macintosh 3 10 USB
4. HP 10 F 10 0 e HP
5. hp hp 3 hp hp hp 11 e Zils ZY s en Gepetto RG book 12 20034167 30H 10 0 e B hp C 1 2
6. ZZWYF e SZ e p i S Gepetto_RG book 4 2008 7 30 10 0 e b g Lis
7. 16 MB RAM Ethernet 4 6 4 W 32 W MS Windows 98 Me NT 2000 XP Macintosh OS 9 1 OS X v10 1 448 8 mm x 168 6 mm x 247 mm 5 2 kg 5 40 20 80 RH 40 70 0950 4401 AC 100 240 50 60 Hz V 10 3 Hz 0950 4404 AC 120 127 60 Hz V 10 3 Hz AV 0 006 mm mm OHP 0 010 mm mm AE 0 006 mm mm ISO 9296 e 10 30 LWAd 5 2 Bels A 52 dB A Fu LpAm 39 4 dB 216 x 279 mm 216 x 356 mm
8. 2 hp bc NER 7 hp H EA ipe 8 hp hp E ap T Er 21 PETEA S eae i a a AUR hp Ex hp hp hp
9. 3 HPPP CD ROM 4 setup exe 7 5 OK 6 a Y 9 Gepetto RG book 8 2003 7 30 10 0 e Windows USB 2 CD CDROM 3 CD CDROM a gt
10. 3 regulatory model identification number For regulatory identification purposes this product is assigned a Regulatory Model Number The Regulatory Model Number for your product is VCVRA 0301 This regulatory number should not be confused with the marketing name HP Deskjet 5850 or product number c8975o LED indicator statement The display LEDs meet the requirements of EN 60825 1 TULIT Printed on minimum 50 recycled fiber and C8975 90024 30 postconsumer waste Copyright 2003 8975 90024 Hewlett Packard Company Printed in country 03 2003 e
11. Microsoft MS DOS SU Windows I Microsoft Corporation Adobe Acrobat Adobe Systems Incorporated Mac Macintosh AppleTalk KU Mac OS Apple Computer Inc Tc Ne VZ as Gepetto_RG book 2 2003 7 30 10 0 o gt 1 2 3 KL ARS 4 5 CD T hp deskjet 5800 series HP Deskjet 5800 series o gt 6 oe E Ethernet 10 6 7 8 9 HP
12. ll a T Gepetto_RG book 5 2003 7 30 10 0 HP Windows 1 HP 2 yw HP amp 3 HP Deskjet
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17. Windows USB 1 2 USB 3 USB 4 CD CD ROM 5 Macintosh USB 1 2 USB 3 USB 4 CD CD ROM 5 HP inkjet printer installer
18. b HPPP CD ROM c setup exe d OK 4 USB USB 2
19. Windows ME 1 Ihpz5800b inf 2 OK d e ZN Gepetto RG book 10 2003 7 30 hp 1 5 2 www hp com support HP 3 HP hp 1 www hp com support
20. 1 HP 2 documentation 3 user s guide is available in other languages J Macintosh HTML A Kd I amp Microsoft Internet Explorer 5 0 1 CD 20 CDROM hp Deskjet 2 HP Deskjet CD 3
21. BIO VITIO 3 USB 4 CD CDROM CD 5 6 Zil SZ us ar eo Gepetto_RG book 9 2008 7 30 10 0 USB Windows 2000 l
22. 4 HTML H Gepetto RG book 7 20038 7 30 10 0 ble HP 5 FI Windows CD lL CD CDROM CD CDROM autorun exe 2 gt
23. h p 2 documentation read me read me Windows read me gt gt Hewlett Packard gt HP Deskjet gt read me ten AT A EY ts e Gepetto_RG book 6 2003 7 30 10 0 es T PDF awe SA PDF Adobe Reader 4 0
24. USB 2 3 30 4 5 USB 4 USB USB Windows 2000 iMi D doas 2 USB T is Found New Hardware Wizard Select Other Driver zi ES Please select the best match for your hardware from the list below Windows has found more than one diver that may work for your hardware Please select the diver that matches your language and device Windows XP 1 hpf5800p inf 2
25. 184 x 267 mm A4 210 x 297 mm A5 148 x 210 mm B5 JIS 182 x 257 mm 3 5 120 x 235 mm 4 90 x 205 mm No 10 105 x 241 mm A2 111 x 146 mm DL 110 x 220 mm C6 114 x 162 mm 76 x 127 mm 102x 152 mm 127 x 203 mm A6 105 x 148 5 mm L 119x 89 mm 2L 178 x 127 mm 100 x 148 mm 77 215 mm 127 355 mm 216 x 279 mm A4 210 x 297 mm OHP 216 x 279 mm A4 210 x 297 mm A4 60 90 g m lt 75 90 g m lt 13 SZ dl en Gepetto_RG book 14 2003 7 30 10 0 e 75 90 g m 2 200 g m 280 g m FCC CFR 47 Part 15 Class B ICES 003 Class B VCCI Class B CISPR 22 1997 Amendment 1 2000 EN55022 1998 EN55024 1998 IEC EN 6100 3 2 1995 A14 2000 IEC EN 61000 3 3 1995 GOST R 51318 22 99 CISPR 22 1997 GOST R 50830 2000 CISP
26. 10 photo print cartridge If any of these items is missing from the box talk to your HP dealer or contact the HP Product Support Center See the setup poster for additional items that may come with your printer whar s in this guide This reference guide contains the following information about your printer printer connectivity and operation eee eee 17 finding information 19 installation troubleshooting 21 NP SUpp rt SC 2 SO Re es 24 hp printer limited warranty statement 25 product specifications 2 os cello cl XLV DRE es 27 regulatory notices II back cover 16 T AD QS W E Gepetto RG book Page 17 Wednesday May 14 2003 3 01 PM printer connectivity and operation For complete information on printer subjects see the onscreen user s guide connectivity This printer has several connectivity options USB cable Wired Ethernet networking Wireless 802 11b networking USB cable Purchase a Universal Serial Bus USB 2 0 fulLspeed compliant cable Use with Windows 98 Me 2000 XP and or Macintosh computer systems The USB cable should not exceed 3 m 10 ft in
27. 178 x 127 mm Hagaki 100 x 148 mm custom size Width 77 to 215 mm 3 0 to 8 5 in Length 127 to 355 mm 5 0 to 14 in labels Letter 216 x 279 mm 8 5 x 11 in A4 210 x 297 mm 27 e a za Gepetto RG book Page 28 Wednesday May 14 2003 3 01 PM E transparencies Letter 216 x 279 mm 8 5 x 11 in A4 210 x 297 mm For a complete list of supported media sizes see the printer software media weights printer only Paper Letter A4 Paper 60 to 90 g m 2 16 to 24 Ib Legal 75 to 90 g m 2 20 to 24 Ib Envelopes 75 to 90 g m 2 20 to 24 Ib Cards Up to 200 g m 2 110 Ib index max Photo Up to 280 g m 2 electromagnetic compatibility USA FCC CFR 47 Part 15 Class B Canada ICES 003 Class B Japan VCCI Class B Europe CISPR 22 1997 Amendment 1 2000 EN55022 1998 EN55024 1998 IEC EN 6100 3 2 1995 A14 2000 IEC EN 61000 3 3 1995 Russia GOST R 51318 22 99 CISPR 22 1997 GOST R 50830 2000 CISPR 24 GOST 26329 84 ISO 7779 Acoustics wireless telecommunications This product complies with FCC CFR 74 Part 15 247 IC RS 210 ETS 300 328 2 2000 ETS 301 489 1 17 2000 28 a Gepetto_RG book 15 20034 E6 20 A F 4 4 4 P E Gepetto_RG book 16 2003 6 20 4 44 regulatory notices
28. light flashes when an action is required such as loading paper or clearing a paper jam When the problem is Lg solved press the Resume button to continue printing Network button and icon The Network button allows you to print a network configuration page The Network icon illuminates when the printer is connected to a wired or wireless network Wireless Status light The Wireless Status light illuminates when the printer s wireless 9 radio is on The light flashes when the printer is receiving data over a wireless connection print cartridges The following print cartridges can be used with the printer printer model print cartridge selection number product number black 56 c6656 26 c8726 HP Deskjet 5800 Series tri color 57 c6657 27 c8727 photo 58 c6658 Not all print cartridges may be packaged with your printer For information on replacing or maintaining print cartridges see the onscreen user s guide For information on installing print cartridges see the setup poster 18 ll eo E Gepetto RG book Page 19 Wednesday May 14 2003 3 01 PM finding information In addition to this reference guide several documents are included with the HP printer Windows setup poster The setup poster offers printer software and hardware setup information and installation troubleshooting onscreen user s guide To view the onscreen user s guide 1 Doub
29. network guide that came with the printer Windows The installation program does not start automatically when the CD is inserted e Autorun is disabled 1 Insert the printer software CD into the computer s The computer cannot CD ROM drive Be careful to position the CD find the autorun exe correctly program on the CD 2 Select Start gt Run then click Browse ROM 3 Browse to the HPPP CD ROM icon then click Open 4 Select Setup then click Open The setup exe file appears in the Run dialog box 5 Click OK 6 Follow the onscreen instructions to install the printer software 21 2 4 oo S Gepetto RG book Page 22 Wednesday May 14 2003 3 01 PM Windows USB 22 The New Hardware Wizard did not finish The Plug and Play operation did not complete Cancel the New Hardware Wizard Remove the printer software CD from the CD ROM drive Re insert the printer software CD into the computer s CD ROM drive a If nothing happens select Start gt Run then click Browse b Browse to the HPPP CD ROM icon then click Open c Select Setup then click Open The setup exe file appears in the Run dialog box d Click OK Follow the onscreen instructions to install the printer software When tried installing the printer software the installation stopped When tried installing again the New Hardware Wizard was gone and the USB port was not available Operating
30. system terminated the installation before it was complete e The printer driver failed to install 2 Disconnect the USB cable from the computer then restart the computer Close any virus protection or firewall protection programs or other software programs that are running on the computer Note To close your anti virus software follow the manufacturer s instructions for disabling the software Connect the USB cable to the printer Insert the printer software CD into the computer s CD ROM drive Be careful to position the CD correctly Follow the onscreen instructions to reinstall the printer software After the installation is finished reactivate your virus protection or firewall protection programs 2 Zil A Zs e Gepetto RG book Page 23 Wednesday May 14 2003 3 01 PM i 95 When I connect a USB cable between the printer and my computer on Unknown Device message appears Note This is not a problem in Windows 2000 Proceed with the software installation possible causes solution Static electricity has Disconnect the USB cable from the printer built up in the cable between the printer and your computer You may have a defective USB cable e Mug RN o If Unknown Device continues to appear in the NN New Hardware Found dialog box and you are not support for USB contact using Windows 2000 replace the USB cabl
31. OS 9 1 and OS X v10 1 printer dimensions 448 8 mm wide x 168 6 mm high x 247 mm deep printer weight 5 2 kg 11 7 Ib without cartridges operating environment Maximum operating conditions Temperature 5 to 40 degrees C or 41 to 104 degrees F Humidity 20 to 80 percent RH non condensing Storage conditions Temperature 40 to 70 degrees C or 40 to 158 degrees F power requirements power input input module voltage frequency 0950 4401 100 to 240 50 to 60 Hz Vac 10 3 Hz 0950 4404 120 to 127 60 Hz Vac 10 3 Hz alignment Skew 006 mm mm 006 in in on plain paper 010 mm mm 010 in in on HP transparency films 006 mm mm 006 in in on cards declared noise emissions in accordance with ISO 9296 Best Mode Sound power level LWAd 5 2 Bels A 52 dB A Sound pressure level LpAm bystander positions 39 4 dB A media size paper Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Executive 184 x 267 mm 7 25 x 10 5 in A4 210 x 297 mm A5 148 x 210 mm B5 JIS 182 x 257 mm envelopes No 3 120x 235 mm No 4 90 x 205 mm No 10 105 x 241 mm 4 12 x 9 5 in Invitation A2 111 x 146 mm 4 38 x 5 75 in DL 110 x 220 mm 4 33 x 8 66 in C6 114 x 162 mm 4 49 x 6 38in index greeting cards 76 x 127 mm 3x 5 in 102 x 152 mm 4 x 6 in 127 x 203 mm 5 x 8 in A6 Cards 105 x 148 5 mm L size 119 x 89 mm 2L size
32. R 24 GOST 26329 84 ISO 7779 Acoustics FCC CFR 74 Part 15 247 ICRS 210 ETS 300 328 2 2000 ETS 301 489 1 17 2000 14 Y 9 Gepetto RG book Page 15 Wednesday May 14 2003 3 01 PM O invent e english Edition 1 May 2003 Copyright 2003 Hewlett Packard Company notice The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws acknowledgements Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated Mac Macintosh AppleTalk and Mac OS are trademarks of Apple Computer Inc registered in the U S and other countries 15 SN dl as 2 Gepetto RG book Page 16 Wednesday May 14 2003 3 01 PM the hp deskjet 5800 series printer Thank you for buying an HP Deskjet 5800 series printer Your printer box contains the following items SE 5 eret 9 0e 6 c 1 printer 6 power supply 2 setup posters 7 black print cartridge 3 this reference guide 8 tri color print cartridge 4 network guide 9 straight through Ethernet cable 5 printer software CD
33. S us SS Gepetto RG book i 20034E7H30H hp deskjet 5800 series 10 0 reference guide O invent is Gepetto_RG book ii 2003 7 30 10 0 a a U hp www hp com support 212 22 40 47 47 M 0570 000511 mec BA 03 9 Argentina 0810 555 5520 3 3335 9800 sta 1588 3003 Australia 03 8877 8000 ded 1302910910 Malaysia 1800 805 405 eee Ra A M xico Ciudad de M xico 5258 9922 Osterreich www hp com support M xico fuera de 01 800 472 6684 800 728 Dios Ciudad de M xico 7 Belgi Nederlands 22 40 47 47 eer Belgique Francgise OMN6G9MMBlel Nederland www hp com support Brasil dentro da 3747 7799 New Zealand 0800 441 147 grande S o Paulo Norge www hp com support Brasil fora da 0 800 157751 grande S o Paulo Per 0800 10111 Canada 800 HP INVENT Philippines 2 867 3551 Caribbean 1 800 711 2884 Polska 22 865 98 00 Central America 1 800 711 2884 Portugal www hp com support Chile 800 36 0999 Puerto Rico 1 877 232 0589 Rom nia 01 315 44 42 3 010 6868 7980 Poccus Mocksa 095 797 3520 Columbia 9 800 114 726 Poccna Conkr lerep6ypr 812 346 7997 Costa Rica 0 800 011 0524 800 897 14440 AS u
34. ble in Arabic and Hebrew in PDF format if you have a computer with the Arabic or Hebrew language set Adobe Acrobat Reader 4 0 or later is required to view the user s guide 1 Double click the HP Printer Assistant icon on your computer desktop 2 Click documentation 3 Select user s guide is available in other languages at the bottom of the screen Macintosh setup poster The setup poster offers printer software and hardware setup information onscreen user s guide An HTML browser is required to view the onscreen user s guide The user s guide is designed to be optimally viewed with Microsoft Internet Explorer 5 0 or later or a compatible browser l Insert the printer software CD into the computer s CD ROM drive The HP Deskjet screen is displayed 2 Double click the HP Deskjet icon on the desktop to open the contents of the CD 3 Select the User s Manuals folder for your language 4 Double click the users guide HTML file to display the user s guide 20 network guide The network guide offers information about wired and wireless networking Bi T Tc 2 dll za Gepetto RG book Page21 Wednesday May 14 2003 3 01 PM E installation troubleshooting Use the information in this section if you have problems setting up your HP printer If you need help after the printer is set up see the onscreen user s guide see page 19 For help with networking the printer see the
35. e your computer vendor Unplug the printer from its power cord Wait approximately 30 seconds Plug the power cord into the printer AUN Ensure the USB cable is firmly plugged into the printer problem During the software installation see one of these screens x Please select the best match for pour hardware from the ist below a Windows has found more than one driver that may work for your hardware Please select the diver that matches your language and device LA hp deskiet DiNHPZ58008 INF 32 USB PuntigSuppot DXNENUNDRIVERSNWINSX_MEHPZ5800WINF 3262003 USB Painting Suppor DAFRAXDRIVERSNWINSHCME HPZ5800W INF 3262003 Description Version Mandachuet Location ho deskjet 5800 seres 8450 HowetPocked eidvettvn2kupV Rho deskjet 5800 series 8450 Hewlett Packard enu dhivers win2k_vp h lt xi Hg This driver ie Gotaly signed possible causes solution Windows XP 1 Select hpf5800p inf 2 Click Next Windows ME 1 Select hpz5800b inf 2 Click OK 23 is E e Gepetto RG book Page 24 Wednesday May 14 2003 3 01 PM hp support support process Follow these steps to troubleshoot the printer 1 Search the user s guide on your computer see page 19 2 Visit www hp com support to Check for software updates Access online support pages Send HP an email message for answers to your q
36. e United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or 26 a e za Gepetto RG book Page 27 Wednesday May 14 2003 3 01 PM E product specifications black text print speed FastDraft Up to 21 pages per minute mixed text with color graphics print speed FastDraft Up to 15 pages per minute These are approximate figures Exact speed varies with system configuration software program and document complexity memory 16 MB built in RAM power consumption 4 watts maximum when off and connected to an Ethernet network 6 4 watts maximum when not printing 32 watts maximum average when printing software compatibility MS Windows compatible 98 Me NT 2000 and XP Macintosh
37. l Cesk republika 02 6130 7310 Singapore 6 272 5300 Danmark www hp com support Slovakia 2 68208080 Ecuador Andinatel 1 800 711 2884 South Africa inside RSA 086 000 1030 1 800 225528 South Africa outside RSA 27 11 258 9301 Ecuador Pacifitel 02 532 5222 go Suomi www hp com support Espana www hp com support Sverige www hp com support France www hp com support Schweiz www hp com support Deutschland www hp com support E 2 2717 0055 o R 160 73 603 Thailand 2 353 9000 Guatemala 1 800 995 5105 216 1 891 222 vis EAB 3002 8555 Turkiye 1 216 579 7171 Magyarorsz g 01 382 1111 Ykpaina 380 44 490 3520 India 1 600 112267 971 4 883 8454 Bail As pall sl La Indonesia 21 350 3408 United Kingdom www hp com support Ireland www hp com support United States 800 HP INVENT 09 830 4848 TNW Venezuela 0 800 4746836 ltalia www hp com support Vi t Nam 08 823 4530 SA es 4x ga LS S Gepetto_RG book 1 20034E7H30H 10 0 O invent 2003 5 Copyright 2003 Hewlett Packard Company Hewlet Packord tt Mel
38. le click the HP Director icon on your computer desktop A 2 Click the Help icon The HP Photo amp Imaging Help screen appears 3 Click the appropriate HP Deskjet help icon from the Contents tab The Accessing the Onscreen User s Documentation screen appears 4 Click the onscreen user s documentation button The onscreen user s guide appears within Printer Assistant Note If you do not see the HP Director icon on your desktop you can access the onscreen user s guide by clicking on the Printer Assistant icon printer assistant Use Printer Assistant to View printer documentation productivity solutions and additional troubleshooting support Access HP support shopping links to printer supplies and other HP products printer and software utilities To view the onscreen user s guide from Printer Assistant 1 Double click the hp printer assistant icon on your computer desktop a 2 Click documentation read me The read me offers known software compatibility issues with the Windows operating system To access the read me click Start gt Programs gt Hewlett Packard gt HP Deskjet printer gt read me network guide te The network guide offers lt information about wired and wireless networking a dll eo E Gepetto RG book Page 20 Wednesday May 14 2003 3 01 PM user s guides in PDF format The user s guide is also availa
39. length windows installation Follow these steps to connect to the printer with a USB cable l Set up the printer hardware see the setup poster 2 Connect the USB cable to the printer 3 Connect the USB cable to the computer then wait for a wizard screen to appear 4 After the wizard screen appears insert the printer software CD in the computer s CD ROM drive 5 Follow the onscreen instructions macintosh installation Follow these steps to connect to the printer with a USB cable l Set up the printer hardware see the setup poster 2 Connect the USB cable to the printer 3 Connect the USB cable to the computer 4 Insert the printer software CD in the computer s CD ROM drive 5 Double click the HP inkjet printer installer icon then follow the onscreen instructions network See the network guide that came with the printer for information about wired and wireless networking T a 2 2 ZNS S2 S Gepetto RG book Page 18 Wednesday May 14 2003 3 01 PM buttons and light Power button The Power button turns the printer on and off The light on the Power button stays lit when the printer is printing b or ready to print Print Cancel button Pressing the Cancel button cancels the current print job Print Cartridge Status light The Print Cartridge Status light turns on or flashes when a print Usi cartridge needs service Resume button and light The Resume
40. limitations of warranty c Grant the customer additional warranty TO THE EXTENT ALLOWED BY LOCAL LAW rights specify the duration of implied NEITHER HP NOR ITS THIRD PARTY SUPPLIERS warranties which the manufacturer MAKES ANY OTHER WARRANTY OR cannot disclaim or allow limitations on CONDITION OF ANY KIND WHETHER the duration of implied warranties EXPRESS OR IMPLIED WARRANTIES OR 3 FOR CONSUMER TRANSACTIONS IN CONDITIONS OF MERCHANTABILITY AUSTRALIA AND NEW ZEALAND THE SATISFACTORY QUALITY AND FITNESS FOR TERMS IN THIS WARRANTY STATEMENT A PARTICULAR PURPOSE EXCEPT TO THE EXTENT LAWFULLY SRM pera PERMITTED DO NOT EXCLUDE RESTRICT C limitations of liability OR MODIFY AND ARE IN ADDITION TO 1 To the extent allowed by local law the THE MANDATORY STATUTORY RIGHTS remedies provided in this Warranty APPLICABLE TO THE SALE OF THE HP Statement are the customer s sole and PRODUCTS TO SUCH CUSTOMERS exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D local law 1 This Warranty Statement gives the customer specitic legal rights The customer may also have other rights which vary from state to state in th
41. mited warranty statement hp product duration of limited warranty Software 90 days Accessories 90 days Ink cartridges See item 5 below Printer peripheral hardware see below for details 1 year A extent of limited warranty 6 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of 7 purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free 8 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other 9 problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges
42. to service the printer for the particular failure or damage 5 Duration of Limited Warranty print cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first e If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option IF HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 10 HP products may contain remanvfactured parts components or materials equivalent to new in performance 11 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Warranty Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer 25 SZ dl oo Gepetto RG book Page 26 Wednesday May 14 2003 3 01 PM B
43. uestions 3 Call HP support Support options and availability vary by product country region and language hp support by phone free phone support period One year of free phone support is available to North America Asia Pacific and Latin America including Mexico To determine the duration of free phone support in Eastern Europe Middle East and Africa please refer to www hp com support For a list of support phone numbers see the inside front cover of this guide Standard phone company charges apply 24 placing a call Call HP support while in front of the computer and printer Be prepared to provide the following The printer s model number located on the label on the front of the printer The printer s serial number located on the bottom of the printer The computer s operating system The version of the printer driver Messages displayed at the time the situation occurred Answers to these questions Has this situation happened before Can you recreate it Did you add any new hardware or software on your computer around the time this situation began after the free phone support period After the free phone support period help is available from HP at an additional cost Contact your HP dealer or call the support phone number for your country region for support options SZ dl za Gepetto RG book Page 25 Wednesday May 14 2003 3 01 PM hp printer li
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