HP 2500C/CM User's Manual
Contents
1. U HEWLETT PACKARD Expanding Possibilities a 2500C CM Professional Series Color Printer Acknowledgments HP ColorSmart Il HP PhotoREt Il and HP ZoomSmart Scaling Technology are trademarks of Hewlett Packard Company Microsoft is a U S registered trademark of Microsoft Corporation Windows is a trademark of Microsoft Corporation Adobe is a U S registered trademark of Adobe Sustems Incorporated PostScript 3 is a trademark of Adobe Systems Incorporated Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Edition 1 February 1999 Copyright 1999 by Hewlett Packard Company 450 Alexandra Road Singapore 119960 Singapore cr Printer Basics System Requirements Printer Features and Benefits Printer Parts and Locations Control Panel Layout Control Panel Keys LEDs C C N02 N20 Setting Up Step 1 Unpack the Printer 4 Step 2 Remove All Tapes from the Pr2. 1 Set your printer software to pick paper from Rear Manual Feed and print your document For more information on how to set your print settings please refer to the section on Changing Print Settings 2 After sending your print job to the printer the LCD panel will display the message MNL FEED LOAD TYPE ISIZE where TYPE and SIZE are the media type and size as specified in your printer software 3 Insert the media into the Rear Manual Feed at the back of the printer making sure that the edge of the sheet is aligned with the alignment mark on the left side of the slot Wait for the printer to grip the media before releasing it 4 Press to start printing T Click to see a video clip of the above procedure Monitoring and Replacing Ink Cartridges The printer monitors and shows the amount of ink left in each ink cartridge on the LCD When the ink in a particular ink cartridge is about to be used up a warning message will appear on the LCD Panel At this point your ink cartridge will still have enough ink left in it for a few more print jobs However it is recommended that you get a replacement ready as soon as this warning message appears When the ink in a particular ink cartridge has fully run out the LCD will display a message X INK OUT REPLACE CART where X is the color of the cartridge When this happens you will not be able to print until the corresponding cartridge is replaced To do this 1 Lift to open th
3. 20 to 80 RH non condensing Noise levels per ISO 9614 1 Sound Pressure LwAM 62 dB A Power Supply Built in Universal Power Supply Power Requirements Input Voltage 100 240 AC 210 50 60 Hz x3 Hz Power Consumption Less than 2 watts when off 8 watts maximum non printing 35 watts average printing 65 watts printing Dimensions With paper tray closed 685 mm Q6 97 in W x 610 mm Q4 02 in D x 337 mm 13 27 in H With paper tray fully extended 685 mm 26 97 in W x 745 mm 29 33 in D x 337 mm 13 27 in H Desk Space Required 685 mm 26 97 in W x 532 20 94 in D Reliability amp Estimated Usage 26 5 kg 58 48 lb without ink cartridges and printheads 27 0 kg 59 2 lb with ink cartridges and printheads 12 000 pages month System Requirements Minimum Windows 3 1x 486DX 66 8 MB RAM Windows 95 98 486DX 100 8 MB RAM Windows NT 4 0 486DX 100 16 MB RAM Recommended Windows 3 1x Pentium 150 166 16 MB RAM Windows 95 98 Pentium 150 166 16 MB RAM Windows NT 4 0 Pentium 150 166 32 MB RAM 50 MB Free HardDisk space for 11 x 17 or A3 size printing Graphics intensive files may require more disk space Warranty 1 year on site warranty Year 2000 Compliance HP 2500C series printers are Year 2000 compliant Product Certifications Safety Certifications CCIB China CSA Canada PSB Singapore UL USA NOMI Mexico TUV GS Germany SABS South Africa JUN
4. IF your printer has the PostScript module installed you may install up to 64 MB of additional memory See Supplies and Accessories To do so 1 Put on the anti static wrist strap and clip the other end to a grounded metal piece Note Failure to do so may damage the printer or the memory module 2 Switch off your printer and remove all cables from the back of the printer 3 Lift up the 2 rear door latches to open the Rear Access Door 4 Loosen the 4 screws on the metal panel to remove it 5 Insert the SIMM into SLOT 3 or 4 at a 45 angle 6 Rotate the top of the SIMM until it is upright and clicks into position 7 Lift the plastic flap place the metal panel on the Rear Access Door and fasten the screws B 8 Reconnect all cables to the back of the printer and power ON the printer 9 Press MENU until INFORMATION MENU appears Press ITEM until CHECK TOTAL RAM SIZE appears and press SELECTI The LCD display should show the total amount of memory installed HP 2500C CM LCD Messages Control Panel Menus Overview You can perform most routine printing tasks from the computer through the printer driver This is the most convenient way to change settings on the printer See the Help files associated with the printer software or for more information refer to the Windows Printing section
5. You can also change the printer settings from the printer s Control Panel The following table lists the Menu items and possible values for the printer Additional menu items can appear in the Control Panel depending on the hardware modules installed in the printer Paper Handling Menu TRAY 2 TYPE PLAIN Values PLAIN HP INKJET HEAVY HP PHOTO TRNSPRNCY IRON RAPID TRNSPRNCY Explanation Set the value to correspond with the paper type currently loaded in Tray 2 PLAIN Plain Paper HP INKJET HEAVY HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper HP PHOTO HP Premium Photo Paper TRNSPRNCY IRON HP Premium Transparency Film or HP Iron on T shirt Transfers RAPID TRNSPRNCY HP Premium Inkjet Rapid Dry Transparencies Note It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time HP Premium Inkjet Paper and HP Premium Inkjet Heavyweight Paper HP Premium Transparency Film and HP lron on T shirt Transfer TRAY 3 TYPE PLAIN PLAIN HP INKJET HEAVY HP PHOTO TRNSPRNCY IRON RAPID TRNSPRNCY Set the value to correspond with the paper type currently loaded in Tray 3 PLAIN Plain Paper HP INKJET HEAVY HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper HP PHOTO HP Premium Photo Paper TRNSPRNCY IRON HP Premium Transparency Film or HP Iron on T shirt Transfers Note It is not advisable to Load the following com
6. printhead COLORI INK LOW One of the ink cartridges black cyan magenta or yellow is low on ink You may still continue to print with this cartridge until the ink has totally run out Be prepared to replace the mentioned color ink cartridge ROTATE REINSERT NUMBER PG TO TRAY NUMBER The printer has finished printing one side of a 2 sided document The pages need to be reloaded for printing to resume Remove the stated number of pages from Tray 1 rotate the pages and reload them into the specified tray print side Press lt to continue printing You can set the printer to pick from Tray 1 by loading the paper into Tray 1 and pressing REINSERT NUMBERI PG TO TRAY NUMBER The printer has finished printing one side of a 2 sided document The pages need to be reloaded for printing to resume Remove the stated number of pages from Tray 1 and reload them into the specified tray print side down Press 4 to continue printing You can set the printer to pick from Tray 1 bu loading the paper into Tray 1 and pressing lt gt WP 2500C CM Troubleshooting This chapter documents the different troubleshooting tools and steps that can be used to assist you in diagnosing and solving most printer problems General Troubleshooting Tips LCD Error Type Recoverable Non Recoverable 1 Check the printer LCD panel If the printer LCD panel displays a Recoverable er
7. Lower and snap to close the cover Close the Ink Cartridge Door a 2500C CM Step 7 Load Paper in Tray 2 Note Tray 2 is a fixed tray Tray 1 has to be removed before Tray 2 can be accessed Tray 2 is designed to hold up to 150 sheets of paper and can accomodate paper sizes such as Letter A4 Legal B4 A3 11 x 17 13 x 19 and 330 x 483 mm Remove Tray 1 and set it aside IF you are loading paper sizes such as B4 A3 TI x 17 and 330 x 483 mm unlock the tray lock extend the tray and re lock the tray lock Unpack the Paper Length and Width guides Insert the Paper Length guide into the slot of the paper size you wish to load Insert the Paper Width guide into the slot of the paper size you wish to load Insert paper print side down into the printer Tap the left side of the stack of paper to ensure that it is flush against the right side of the tray Replace Tray 1 IF Tray 2 is extended place the Extended Tray Cover over the tray On the Control Panel press Menul until PAPER HANDLING MENU appears Press ltem to select TRAY 2 TYPE Press Valuel to select the media type you have loaded into the tray and press Selectl Tu Click to see a video clip of the load Letter A4 or Legal paper Click to see a video clip of the load B4 A3 TI x 17 13 x 19 or 330 x 483 mm paper WP 2500C CM Step 8 Load Paper in Tr
8. Off Garbage Printed Clearing Paper Jams Tips for Avoiding Paper Jams Printhead Diagnostics Understanding the Diagnostic Test Customer Support HP Supplies and Accessories Printer Specifications Minimum Printing Margins Hewlett Packard Limited Warranty Statement Declaration of Conformity Regulatory Notices 22 25 27 27 28 29 29 30 30 3l 32 32 33 33 33 34 37 38 38 38 38 39 39 40 40 4l 4l 42 42 44 45 48 50 54 55 57 59 EXE Congratulations on your purchase of an HP 2500C CM Professional Series Color Printer System Requirements Please ensure that you have the following computer setup Minimum Recommended Windows 3 1x 486DX 66 8MB RAM Windows 95 98 486DX 100 8MB RAM Windows NT 4 0 5 0 486DX 100 16MB RAM Macintosh System 7 5 3 or later 68040 8MB RAM Windows 3 1x Pentium 150 166 16MB RAM Windows 95 98 Pentium 150 166 16MB RAM Windows NT 4 0 Pentium 150 166 32MB RAM Macintosh System 8 or later Power PC 16MB RAM 50MB Free HardDisk space for 11 x 17 or A3 size printing Graphics intensive files may require more disk space Printer Features and Benefits Seamless Workgroup Integration with Robust Network Features The HP 2500C CM Color Printer supports all major networking operating systems and protocol Easy printer setup configuration and network printing management with HP JetAdmin and WebJetAdmin The HP 2500CM Printer supports
9. ZoomSmart scaling technology Billboard Handout N up printing Mirror Watermark Print Preview Quick Sets laserJet Margin Emulation 2 sided Printing Booklet Media Size Type Paper Super B 13 x 19 in 330 x 483 mm U S Tabloid 11 x 17 in U S Legal 8 5 x 14 in U S Letter 8 5 x 11 in Executive 7 25 x 10 5 in Statement 5 5 x 8 5 in European Super A3 330 x 493 mm European A3 297 x 420 mm A4 210 x 297 mm European A5 148 5 x 210 mm European A6 105 x 148 5 mm B4 257 x 364 mm European B5 182 x 257 mm Custom Transparencies U S Letter 8 5 x 11 in European A4 210 x 297 mm Cards U S Index card 4 x 6 in Index card 5 x 8 in European A6 card 105 x 148 5 mm Postcard 100 x 148 mm Labels U S Labels 8 5 x 11 in European A4 labels 210 x 297 mm These media sizes are only supported in Tray 1 and the Rear Manual Feed Control Panel Intuitive operation and complete easy to understand messages Two line LCD display and 2 LEDs Buttons Go Job Cancel Menu Item Value Select Indicators Attention Ready Messages can be displayed in 14 languages English French Italian German Spanish Portuguese Dutch Norwegian Finnish Swedish Danish Polish Czech and Russian Operating Environment Operating temperature 5 to 40 C 41 to 104 F Recommended operating conditions 15 to 35 C 59 to 95 F Storage temperature 40 to 60 C 4 to 140 F Relative Humidity
10. as it checks the printhead If the message B PRNT HD FAULTY PRESS appears it means that the black printhead is faulty If this happens press the button Remove the Printhead Access Cover and replace with a new black printhead Fasten the printhead latch and close the Printhead Access Cover to verify that the new printhead is working If the message B PRNT HD OK PRESS lt appears it means that the black printhead is working Follow the sequence found in step 4 with each of the remaining printheads to verify functionality Isolate the faulty printhead by this method and replace it with a new one 2500C CM Understanding the Diagnostic Test The Diagnostic Test page is a valuable tool for troubleshooting This will help verify if the printer is working To print a Diagnostic Test 1 Press Menu until SELF TEST MENU appears 2 Press Item until PRINT DIAGNOSTIC PAGE appears 3 Press Select to print the diagnostic page The Diagnostic Test page looks like this A B HP 2500C Series Diagnostic Test n Printer Information Q Model HP 2500C Series Version 5 1 0 S N Printer XXXXXXXXXX Carriage Service ID 890 Optional Paper Tray Installed Yes Pages Printed 87 2 Built in Bitmap Fonts Proportional Available Point Sizes CGTimes 5 6 7 8 10 12 14 CGTimes Italic 5 6 7 8 10 12 14 Univers 5 6 7 8 10 12 14 Univers Italic 5 6 10 12 Fixed Pitch Available P
11. connected to your printer properly IF your printer is connected to a switch box make sure that you have selected the correct switch IF your printer is on a network ensure that you have mapped to the correct port Print a Diagnostic Page Printing a Diagnostic Page will verify if the printer is Functioning properly To print the diagnostic page 1 Press Menu until SELF TEST MENU appears 2 Press Item until PRINT DIAGNOSTIC PAGE appears 3 Press Select to print the diagnostic page Check network setup IF your printer is shared on a network make sure that it is properly setup in the network environment See the Network Guide as well as the documentation provided by your network vendors Check for paper feed problem Make sure that paper is Loaded correctly in the trays and that paper is not jammed in the printer Check the printer LCD panel for paper jam messages See section on Load Paper If paper is jammed in the printer see section on Clearing Paper Jams Partial or Blank Page Printed Check the printhead for tape New printheads are shipped with a protective tape that covers the nozzles Make sure that the protective tape covering each printhead is removed Check printer setup Make sure your HP 2500C Series printer is selected as the current or default printer Tray 3 pulled out during printing If Tray 3 is pulled out of the printer when it is printing the job will be canceled and the page will be ejected Wai
12. fonts with Adobe PostScript 3 Euro symbol supported HP 2500C 4 MB standard RAM HP 2500CM 12 MB standard RAM Two 72 pin SIMM slots for additional memory EDO 60ns expansion up to a total of 76 MB Connectivity Network HP 2500C Management Network capable printer for DOS and Windows environments HP PCL 3 Windows Driver Support for Windows NT 4 0 Windows 3 1x 95 98 Centronics parallel IEEE 1284 compliant One network interface slot accepts optional HP MIO Print Servers with support for Novell Netware Microsoft LAN Manager Windows for Workgroups Windows NT IBM LAN Server Unix environment HP2500CM Network ready printer for DOS and Windows environments HP PCL 3 Windows Driver Support for Windows NT 4 0 Windows 3 1x 95 98 Centronics parallel IEEE 1284 compliant HP MIO 10 100T BNC print server with support for Novell Netware Microsoft LAN Manager Windows for Workgroups Windows NT IBM LAN Server Unix environment Supports networking protocols IPX SPX TCP IP DLC LLC and NetBEUI Adobe PostScript 3 drivers for Windows Automatic switching between languages and ports HP JetAdmin printer management software provides easy printer setup configuration and management Latest versions available from HP s web site http www hp com go jetadmin HP WebJetAdmin printer management software available from HP s web site http www hp com go webjetadmin for simple installation configuration and management f
13. messages and places the printer online Allows the printer to continue printing with a warning message such as TRAY x LOAD ITYPE SIZE or UNEXPECTED PAPER SIZE Exits the Control Panel menus To save a selected Control Panel setting first press the Select button Displays non recoverable error codes Cancels the print job that the printer is processing The time it takes to cancel depends on the size of the print job Press it only once Cucles through the Control Panel menus To print a menu map from the Control Panel 1 Press Menul until SELF TEST MENU appears 2 Press Item until PRINT MENU MAP appears 3 Press Select to print the menu map For information on each menu item see LCD Messages Cycles through the selected menu s items Cucles through the selected menu item s values Saves the selected value for that item An asterisk appears next to the selection indicating that it is the new default Default settings remain when the printer is switched off or reset unless you reset all factory defaults from the RESETS menu Prints the selected printer information page from the Control Panel There are 2 lights or LEDs on the printer Led Indicators Ready LED Attention LED Color Function Green Is lit up when the printer is printing in normal state OR when it is online Red Blinks when the printer is in an error state OR requires attention For more information see Troubleshootin
14. product and support information WebReg is an internet registration utility that allows you to register your printer through the Internet Registration entitles you to receive prompt information about software upgrades and future HP products Changing Print Settings Select Your Printer To use your HP 2500 Series color printer make sure that it is selected as the default printer In Windows 95 98 or NT 4 0 1 Click Start select Settings followed by Printers 2 Click the HP 2500C Series Printer icon to select it 3 From the File menu select Set As Default then close the window In Windows 3 1 l In the Program Manager open the Main program group 2 Double click Control Panel to open it then double click Printers 3 Select the HP 2500C Series Printer from the Installed Printers List and then click Set As Default Printer 4 Click Close and exit the Control Panel Changing Print Options The HP 2500C Print Settings dialog box allows you to select printing options such as paper type and print quality that are not provided by the software application You can change the print settings for the current documents from your software program This procedure will vary depending on the software program you are using l Select either Print Print Setup or Printer Setup from the File menu 2 Click Printer Setup Options or Properties depending on your software application 3a IF you click Printer in step 2 you will need to cli
15. such as on site service may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer Limitations of Warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Limitations of Liability To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local Law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with su
16. x 11 in C1825A AA 500 sheets 210 x 297 mm HP Premium Inkjet Paper C1855A US B size 100 sheets 11 x 17 in C1856A A3 100 sheets 297 x 420 mm 51634Y US Letter 200 sheets 8 5 x 11 in 51634Z AA 200 sheets 210 x 297 mm HP Premium Inkjet Heavyweight Paper C1852A US Letter 100 sheets 8 5 x 11 in C1853A AA 100 sheets 210 x 297 mm C6058A C6059A C6039A C6040A C6043A C3834A C3828A C3835A C3832A C6051A C6053A C6049A C6050A CI8I2A C6042A 92296A 92296B 92296C 92296D 92296E 92296F 92296K 92296L 92296M 92296N 92296P 92296R C4296A C4297A HP Premium Photo Paper US B size 100 sheets 11 x 17 in A3 20 sheets 297 x 420 mm US Letter 15 sheets 8 5 x 11 in AA European 15 sheets 210 x 297 mm A4 Asian 15 sheets 210 x 297 mm HP Premium Transparency Film US Letter 50 sheets 8 5 x 11 in US Letter 20 sheets 8 5 x 11 in AA 50 sheets 210 x 297 mm AA 20 sheets 210 x 297 mm HP Premium Inkjet Rapid Dry Transparencies US Letter 50 sheets 8 5 x 11 in AA 50 sheets 210 x 297 mm HP Iron On T Shirt Transfers US Letter 10 sheets 8 5 x 11 in AA 10 sheets 210 x 297 mm HP Greeting Card Paper US Letter 20 sheets 20 envelopes A4 20 sheets 20 envelopes HP White Labels T x 25 8 Addressing Labels 11 3 x 4 Addressing Labels 1 x 4 Addressing Labels 2 x 4 Shipping Labels 3 1 3 x 4 Shipping Labels V2 x 13 4 Return Address Labels 8
17. 03 47288 01 43 62 34 34 180 5258 143 0168 96 411 36 1 252 4505 01662 5525 02 26410350 22116299 48 22 3750 65 01 441 7199 7095 923 50 01 Spain Sweden Switzerland The Netherlands Turkey United Kingdom For Asia Pacific Australia China Hong Kong India Indonesia Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam 902 321 123 08 619 2170 0848 80 11 11 020 606 8751 90 1224 59 25 0171 512 5202 61 3 9272 8000 86 10 6564 5959 800 96 7729 9111 682 6035 21350 3408 82 2 3270 0700 03 295 2566 09 356 6640 2 867 3551 272 5300 866 2 7170055 02 661 4011 8823 4530 HP 2500C CM HP Supplies and Accessories Number Description Accessories C3289A HP 2500C PostScript Upgrade Kit C2950A IEEE 1284 Compliant Parallel Cable 2m C2951A IEEE 1284 Compliant Parallel Cable 3m C4543A HP 64 MB Q x 32 MB 60ns EDO SIMM C3648A HP 32 MB Q x 16 MB 60ns EDO SIMM C3647A HP 16 MB 2 x 8 MB 60ns EDO SIMM Any HP JetDirect MIO print server cards Printheads C4800A HP Black No 10 Printhead C4801A HP Cyan No 10 Printhead C4802A HP Magenta No 10 Printhead C4803A HP Yellow No 10 Printhead Ink Cartridges C4844A HP No 10 Large Black Ink Cartridge C4841A HP No 10 Cyan Ink Cartridge C4842A HP No 10 Yellow Ink Cartridge C4843A HP No 10 Magenta Ink Cartridge HP Bright White Inkjet Paper C1857A US B size 200 sheets 11 x 17 in C1858A A3 200 sheets 297 x 420 mm C1824A US Letter 500 sheets 8 5
18. 1 2 x 11 White Full Sheet Labels 99 1 x 38 1 mm Addressing Labels 99 1 x 33 8 mm Addressing Labels 63 5 x 38 1 mm Addressing Labels 100 x 51 mm Addressing Labels 199 6 x 289 mm Full Sheet Labels 99 1 x 67 7 mm Parcel Labels 63 5 x 46 6 mm Addressing Labels HP 2500C CM Printer Specifications Print Method Plain paper drop on demand thermal inkjet printing Print Speed Black Black Text Letter A4 11 x 17 A3 Econofast Mode 9 5 ppm 5 5 ppm Normal Mode 8 ppm 4 ppm Best Mode 8 ppm 4 ppm Print Speed Color Color Highlights Letter A4 11x 17 A3 Econofast Mode 9 5 ppm 5 ppm Normal Mode 6 5 ppm 3 8 ppm Best Mode 6 ppm 3 4 ppm Mixed Text amp Graphics Letter A4 11 x 17 A3 Econofast Mode 7 5 ppm 4 5 ppm Normal Mode 3 5 ppm 2 ppm Best Mode 1 4 ppm 1 ppm Full Page Color Highlights Letter A4 11 x 17 A3 Econofast Mode 3 5 ppm 1 5 ppm Normal Mode 1 8 ppm 0 8 ppm Best Mode 0 4 ppm 0 3 ppm 1 Approximate figures Exact speed is dependent on the system configuration software program and document complexity Black Resolution Up to 600x600 dpi Color Resolution PhotoREt II for photo quality Printhead Nozzles 304 black 912 color 304 per color printhead Printer Command HP PCL 3 enhanced Language Adobe PostScript 3 with HP 2500CM only Font Capability HP FontSmart v2 5 110 TrueType fonts for Windows HP FontSmart software provides easy to use font management capabilities 136 PostScript
19. AM OPEN TOP COVER There is paper jammed in the printer Open the Top Cover to remove paper When finished close the Top Cover and press to resume printing CARRIAGE JAM OPEN TOP COVER The Carriage is jammed Open the Top Cover to clear obstruction When finished close the Top Cover and press to resume printing CARRIAGE JAM OPEN ACC COVER The Carriage is jammed Open the Printhead Access Cover to remove obstruction When finished close the Printhead Access Cover and align printheads LEFT BACK PANEL OUT The left side of the Back Panel has not been inserted properly Open the Rear Access Door and ensure that the Left side of the panel is properly installed RIGHT BACK PANEL OUT The right side of the Back Panel has not been inserted properly Open the Rear Access Door and ensure that the right side of the panel is properly installed TRAY 2 PAPER GUIDE REMOVED One of the Paper Guides in Tray 2 has been removed Insert the missing Paper Guide back into Tray 2 TRAY 3 OPEN OR GUIDE REMOVED Tray 3 is either open or one of its Paper Guides has been removed Ensure that both the Paper Guides are properly installed and that Tray 3 is inserted into the printer TRAY 1 LOAD TYPE SIZE You have chosen to print from Tray 1 or the media you have selected differs from those in Trays 2 and 3 Load the paper type and size as specified in the LCD p
20. Adobe PostScript 3 for true document portability User friendly LCD and Key Panel for easy printer configuration status and error messaging and reduced MIS intervention Significant Cost Savings and Speed Gains with HP s New Modular Ink Delivery System MIDS New half inch printheads print larger swathes to achieve significant speed gains of up to 9 5 ppm black 7 5 ppm color HP s new Modular Ink Delivery System communicates with a smart chip built into each printhead and ink cartridge to monitor ink levels and printhead life Printing in color becomes more affordable with lower costs per page Exceeds your Workgroup s Color Expectations with HP PhotoREt Il up to 13 x19 PhotoREt I uses the smallest ink drop size to create more shades of color smoother transitions between tones and crisper looking output on any paper Prints up to 13 xI9 A3 oversize when you need it Printer Parts and Locations Top Cover Printhead Access Cover Ink Cartridge Door Back Panel Rear Access Door Control Panel Layout Menu Button Item Button Value Button Select Button LCD Panel Cancel Job Button Attention Red Ready Green Go Control Panel Keys Go Cancel Job Menu ltem Value Select LEDs Places the printer either online or offline Allows the printer to resume printing after being offline Clears most printer
21. D or E select the most aligned straightest pair of lines 1 2 3 4 or 5 6 Enter the corresponding numbers in the Control Panel by pressing Valuel 7 When you have entered a value for a set press ltem to move to the next DDR OON 8 When you have finished entering the values press Select 9 The printer will print a confirmation page consisting of 2 squares and a cross 10 Check the confirmation page to see if the lines on the squares and the cross are aligned Tl Re align the printheads if the confirmation page is not satisfactory Calibrate Color If the color tints of your documents have shifted towards yellow magenta or blue run the Calibrate Color utility to balance the color tints It is not advisable to calibrate color unless the shifts in color tints are visible To run the Calibrate Color utility 1 Double click on the HP 2500C Toolbox icon on your computer desktop 2 Click on Maintenance tab 3 Click on Calibrate Color and follow the instructions on the screen WP 2500C CM Installing the PostScript Module The HP 2500CM Color Printer comes with the PostScript 3 module pre installed The HP 2500C Color Printer can be upgraded to a PostScript printer by installing the HP 2500C PostScript Upgrade Kit See Supplies and Accessories PostScript Printing Memory Requirements The HP 2500C Color Printer has 4 MB of memory installed After you install the PostScript Module you will get an ad
22. Download the printer software During download you will be asked if you wish to customize the printer software IF you choose not to you may run the Installer Configuration Utility later by double clicking on the HPINSCFG EXE icon in the driver directory of the Starter CD Choose the options you wish to install Click OK The printer software will be installed according to this configuration the next time you run SETUP EXE Installing the PostScript Printer Software into a PC Note The PostScript Printer Software is available when you purchase a HP 2500CM Printer or the HP 2500C PostScript upgrade kit For more information see HP Supplies and Accessories 1 Start Microsoft Windows and make sure no other Windows applications are running Insert the PostScript CD into your CD ROM drive Select File Run in Windows 3 1 or select Start Run in Windows 95 98 NT4 0 At the Command Line Box type the letter of your computer s CD ROM drive followed by INSTALL for example d NinstalD Follow the instructions that appear on the screen to complete instructions WP 2500C CM Basic Printing Tasks Loading the Trays The HP 2500C CM Professional Series Color Printer has 3 paper trays and 1 Rear Manual Feed for superior paper handling capabilities Tray 1 This tray holds up to 10 sheets of paper It is recommended that you use this tray for media types and sizes that are seldom used Tray 2 This tray holds up to 150 sheets of pap
23. Korea LS Lithuania EEI Estonia EMI Certifications FCC Class B when used with a Class B computing device USA FCC Part 15B Class A when connected to Local Area Network LAN Devices CTICK Australia amp New Zealand VCCI Japan CE European Union B mark Poland GOST Russia BCIQ Taiwan RRL Korea Pantone Calibrated HP 2500C CM Minimum Printing Margins The following are the minimum printer margins for the various supported paper sizes when printing with the PCL driver Please note that these margins are based on portrait orientation Paper Size Left Margin Right Margin Top Margin US Letter 0 25 0 25 635mm 635mm n x17 0 26 0 26 6 6mm 6 6mm A4 0 133 0 133 3 38mm 3 38mm A3 0 205 0 205 52mm 5 2mm B4 0 205 0 205 5 2mm 5 2mm Legal 0 25 0 25 6 25mm 6 25mm Executive 0 252 0 252 6 4mm 6 4mm A5 0 127 0127 3 2mm 3 2mm B5 0 128 0 128 3 23mm 323mm 4 x 6 Index Card 0 133 0 133 3 38mm 3 38mm 5 x 8 Index Card 0 127 0 127 3 2mm 3 2mm A6 Card 0 133 0 133 3 38mm 3 38mm 13 x 19 0 207 0 207 5 26mm 5 26mm Statement 0 203 0 203 5 25mm 5 25mm Custom 3 94 x 5 83 to 13 x 19 or 100 x 148mm to 330 x 483mm Note The minimum printer margins when printing with the PostScript driver is the same as that of the PCL driver except for the fo
24. US and Canada For customers in Europe U K For service in English outside U K 800 333 1917 0800 96 02 71 31 20 681 5792 Austria 0600 8128 Belgium Dutch 0800 11906 Belgium French 0800 17043 Denmark 800 10453 Finland 800 13134 France 0800 905900 Germany 0130 810061 Italy 1678 59020 Norway 800 11319 Portugal 05 053133 42 Spain 900 993123 Sweden 020 795743 Switzerland French Switzerland German The Netherlands 0800 551 526 0800 551 527 0800 022 2420 For customers in Asia Pacific Australia China Hong Kong India Indonesia Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand 613 9272 2627 86 10 6564 5735 2506 2422 9111 622 6420 21 352 2044 822 769 0543 03 298 2478 64 09 356 6642 65 275 7251 275 7251 02 719 5589 662 661 3511 The HP Customer Care Center can be reached at any of the following numbers For U S For Canada For Latin America Argentina Brazil Chile Mexico city Mexico Guadalajara Mexico Monterey Venezuela For Europe Africa Middle East Austria Belgium Dutch Belgium French Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Norway Poland Portugal Russia 208 323 2551 905 206 4663 541 787 4061 69 55 11 709 1444 562 800 360999 01 800 22147000 1 800 9052900 525 264 2075 91800 22147 582 239 5664 4122 780 7111 0660 6386 02 6268806 02 6268807 42 2 47 7327 3929 4099 2
25. ad down firmly Close the printhead latch Be sure that the hook on the printhead latch catches the carriage lock You may have to use some force to close the printhead Latch Ensure that the Ink Cartridge Door is lifted Align the tabs of the cover with the tabs on the printer Lower and snap to close the cover Close the Ink Cartridge Door Align the printheads Refer to Step 9 Align Printheads on page 12 Yeti Click to see a video clip of the above procedure Using the HP 2500C Series Printer Software The HP 2500C Series color printer comes with 2 printer software that make printing from Windows based programs faster and easier The PCL driver is available for both the HP 2500C and the HP 2500CM printers The PostScript driver is available for the HP 2500CM printer and is also found in the HP 2500C PostScript Upgrade Kit PCL Printer Software Components The HP 2500C printer driver comes with the following components Toolbox program provides access to all the information you need when using the printer It also provides printer status information such as current print job and current print settings and the ability to cancel your print job Uninstaller provides an easy and efficient way to uninstall the printer software and remove all entries pertaining to the printer software from the Windows registry Access HP Web Site provides links to HP web sites for the latest printer software
26. afety IEC 950 1991 Al A2 A3 A4 EN 60950 1992 Al A2 A3 A4 IEC825 1 1993 EN 60825 11994 class for LEDs EMC CISPR 22 1993 Class B EN 55022 1994 Class B CISPR 22 1993 Class A EN 55022 1994 Class A IEN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 4kV CD 8kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 O5kV Signal Lines IkV Power Lines IEC 1000 3 2 1995 EN61000 3 2 1995 IEC 1000 3 3 1994 EN61000 3 3 1995 FCC Title 47 CFR Part 15 Class B VCCI 2 FCC Title 47 CFR Part 15 Class A VCCI 1 AS NZS 3548 1995 ICES 003 Issue 2 Supplementary Information I The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE Marking accordingly 2 The product was tested in a typical configuration with Hewlett Packard personal computer systems 3 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions I this device may not cause harmful interference and Q this device must accept any interference received including interference that may cause undesired operation This printer contains Local Area Network LAN options When the interface cable is attached to either of the IEEE802 3 connectors the printer meets the requirements of CISPR 22 1993 Class A EN 55022 1994 Class A Singapore August 1998 Chan Kum Yew Quality Manag
27. anel and press to continue printing You may set the printer to print with existing media in Tray 2 or Tray 3 by either pressing Value or 4 without loading media in Tray 1 MNL FEED LOAD TYPE SIZE You have chosen to print through the Rear Manual Feed Load the paper type and size as specified in the LCD panel into the Rear Manual Feed located at the back of the printer and press 4 to continue printing TRAY NUMBER EMPTY LOAD amp PRESS The specified tray is empty Load the paper size and type which this tray has been set up for IF you wish to change the paper size setting of this tray please refer to section on Load Paper USE TYPE SIZE INSTEAD The media you have chosen differs from those in Trays 2 and 3 and you have either pressed Value or 4 without loading media in Tray 1 Press to print or Valuel to select other options PRESS TO CONTINUE To continue your present task press the lt button MEDIA IN TRAY 1 REMOVE The media in Tray 1 may not be the type or size that is specified in your current print job Remove the media in Tray 1 and press the lt gt button to resume printing If you wish to print through Tray 1 set your print setting to pick from Tray 1 and send the print job before putting media in Tray 1 WRONG MEDIA TYPE ACTION The media type which the printer has detected is not the type specified in your print sett
28. ault setting for most paper types ECONOFAST Draft quality printing EconoFast mode prints faster than Normal mode and delivers comparable output Using EconoFast will also cut down on the frequency of replacing your ink cartridges because it uses less ink EconoFast printing is available only when you select plain paper or transparency as the paper type BEST High quality printing Best mode produces the highest print quality for all paper types However Best mode prints more slowly than Normal mode for most documents Printing Menu PAPER LETTER Values A4 A3 1x17 JISB4 Explanation Set the paper size ORIENTATION PORTRAIT PORTRAIT LANDSCAPE Determine the default orientation of print on the page Note It is best to set the page orientation from the printer software or software application APPEND CR TO LF Select YES to append a carriage return to a line feed encountered in backward compatible PCL jobs pure text no job control Some environments indicate a new line using only the line feed control code This option allows the user to append the required carriage return to each line feed IO Menu item 00 Values Explanation IN JOB TIMEOUT 5 to 300 Select the amount of time in seconds that 15 the printer will wait within a print job before ending it When the data from a print job fails to be sent to the printer completely the printer will wait for the specified num
29. ay 3 Note Tray 3 is designed to hold up to 250 sheets of paper and can accommodate paper sizes such as Letter A4 Legal B4 A3 11 x 17 13 x 19 and 330 x 483 mm 1 Grasp the sides of Tray 3 and pull it out of the printer 2 Ifyou are loading paper sizes such as B4 A3 11 x 17 and 330 x 483 mm unlock the tray lock extend the tray and re lock the tray lock 3 Unpack the Paper Length and Width guides Insert the Paper Length guide into the slot of the paper size you wish to load 5 Insert the Paper Width guide into the slot of the paper size you wish to load 6 Load paper by aligning the paper edge to the Paper Length guide first Tap the other end of the paper to ensure that the paper is properly loaded Tap the Left side of the stack of paper to ensure that it is Flush against the right side of the tray Re insert Tray 3 into the printer If Tray 3 is extended place the Extended Tray Cover over the tray On the Control Panel press Menul until PAPER HANDLING MENU appears Press Item to select TRAY 3 TYPE Press Value to select the media type you have loaded into the tray and press Selectl T Click to see a video clip of the load Letter A4 or Legal paper T7 Click to see a video clip of the load B4 A3 TI x 17 13 x 19 E 2500C CM Step 9 Align Printheads QR OG M 10 T Press Menu until DIAGNOSTICS MENU appears Pr
30. ber of seconds After that it will abort the job and carry on to process the next print job Press Valuel once to change the setting by increments of 1 or hold down Valuel to scroll OUT JOB TIMEOUT Select the amount of time in seconds that 15 the printer will wait for the next print job before switching to another port This is useful especially when your printer is connected to 2 different ports such as the parallel port and the network port Press Valuel once to change the setting by increments of 1 or hold down Valuel to scroll 1 0 CHANNEL Select the amount of time in seconds that TIMEOUT 120 the printer will receive data from a port before switching to the next port When the printer is connected to different ports with data being sent to it simultaneously from these ports the printer will be able to toggle between ports so that jobs sent through all ports will be given similar priority Press Valuel once to change the setting by increments of 1 or hold down Value to scroll Resets Menu et C CRRNRRNRRRRRERRUAE RESET TO FACTORY This item performs a simple reset and restores most of the factory SETTINGS default settings This item also clears the input buffer for the active I O RESET ACTIVE I O This item performs a simple reset and clears the input and output CHANNEL buffers for the active I Os only RESET ALL I O This item performs a simple reset and clears the input and output CHANNELS
31. bination of paper types in Tray 2 and Tray 3 at the same time HP Premium Inkjet Paper and HP Premium Inkjet Heavyweight Paper HP Premium Transparency Film and HP lron on T shirt Transfer Diagnostics Menu Item Explanation ALIGN PRNT HDS CLEAN PRNT HD LEVEL 1 CLEAN PRNT HD LEVEL 2 CLEAN PRNT HD LEVEL 3 PERFORM TRAY 2 PAPER PATH TEST PERFORM TRAY 3 PAPER PATH TEST PERFORM TRAY 1 PAPER PATH TEST Information Menu This item aligns the printheads to ensure the printout is of the best possible print quality For more information see section on Align Printheads This item cleans the printheads Level 1 is the basic level and should be performed first For more information see section on Clean Printheads This item cleans the printheads Level 2 is more thorough than Level 1 but it should be performed only when Level 1 cleaning does not solve the print quality problem For more information see section on Clean Printheads This item cleans the printheads Level 3 is most thorough but it should be performed only when Level 2 cleaning does not solve the print quality problem as it uses the most ink For more information see section on Clean Printheads This item performs a paper path test on Tray 2 When this is selected the printer will pick paper from Tray 2 until all the paper has been ejected This item performs a paper path test on Tray 3 When this is selected the printer will pick paper fr
32. buffers for all I Os RESET MIO TO This item resets the MIO print server and restores most of the FACTORY SETTINGS factory default settings Configuration Menu oem o Values Explanation PERSONALITY Select the default printer language AUTO personality Possible values are determined by which valid languages are installed in the printer For example if you have the PS module installed you will be able to select between AUTO PCL or PS Normally you should not change the printer language the default is AUTO If you change it to a specific printer language the printer will not automatically switch from one language to another unless specific softvare commands are sent to the printer MIO Menu The MIO print server that is installed controls this menu and it varies accordingly Please refer to the documentation that comes with the print server for more information PostScript Menu for HP 2500CM printer or with the HP 2500C PostScript Upgrade Kit only tem 000 Values Explanation PRINT PS ERRORS Select ON to print the PS error page when OFF PS errors occur JAM RECOVERY Determine how the printer behaves when a AUTO paper jam occurs AUTO The printer automatically selects the best mode for printer jam recovery usually ON This is the default setting ON The printer automatically reprints pages after a paper jam is cleared OFF The printer does not reprint pages following a paper jam Printing per
33. ch Local law Under such Local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS EX 2500C CM Declaration of Conformity DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Singapore Pte Ltd Manufacturer s Address Asia Hardcopy Manufacturing Operation 20 Gul Way Singapore 629196 declares that the product Product Name HP2500C HP2500Cse HP2500Cxi HP2500CM Model Number C2684A C2686A C2687A C2685A Product Options All conforms to the following Product Specifications S
34. ck Options then Setup 3b IF you click Setup you will either see the HP Print Settings right away or you will need to click Options 3c IF you click Options you will need to click Setup 3d IF you click Properties you will see the HP 2500C Print Settings dialog box right away 4 Change the settings in the HP 2500C Print Settings dialog box Using the Printer on a Network The HP 2500C Professional Series Color Printer has a slot where you may install one of the supported HP 2500C JetDirect MIO print servers Note For a list of supported JetDirect MIO Print Servers please refer to our web site at www hp com go hp2500 Printing with Special Features and Options The HP 2500C Series PCL printer driver allows you to create exciting and impactful documents easily These features and options will help you to produce professional Looking documents like direct mailers brochures large spreadsheets newsletters and extra large posters from your desktop HP ZoomSmart Scaling Technology Allows you to automatically enlarge or reduce your printout Watermark Allows you to create light colored text that appears behind the document s main text When you print the text appears faintly on the printout like the watermarks found on elegant stationery Mirror Image Allows you to print a laterally inverted image of your page Print Page Border Allows you to print dotted lines on the border of your document for cropping or marking purpos
35. ditional 8MB of memory ay 1 Put on the anti static wrist strap and clip the other end to a grounded metal piece Note Failure to do so may damage the printer or the memory module 2 Switch off your printer and remove all cables from the back of the printer 3 Lift up the 2 rear door latches to open the Rear Access Door 4 Loosen the 4 screws on the metal panel to remove it 5 Remove the PostScript 3 Module from its package DO NOT touch the metal connection points 6 Position the PostScript 3 Module as shown in the illustration and insert it into Slot 1 or 2 E cD oooO EA a O OOO 7 Push in the PostScript 3 Module until the 2 clips snap into place 8 Lift the plastic flap place the metal panel on the Rear Access Door and fasten the screws 9 Reconnect all cables to the back of the printer and power ON the printer 10 To verify installation of the PostScript 3 Module select the PostScript Firmware Version option in the Information Menu from the keypanel Tl The installed PostScript Firmware Version is displayed on the LCD panel 12 Install the PostScript 3 software from the accompanying CD Refer to the back of the CD jacket for installation instructions HP 2500C CM Installing Additional Memory
36. e Ink Cartridge Door 2 Remove the ink cartridge from its packaging and insert it into its own color coded slot 3 Push down the ink cartridge firmly mu Click to see a video clip of the above procedure Note Use only original No 10 HP ink cartridges The use of incompatible cartridges may disrupt the intricate printing system potentially resulting in reduced print quality and even damaging the printer HP does not guarantee non HP cartridges or damage to the printer resulting from the use of non HP cartridges For more information on HP Supplies and Accessories refer to page 48 Replacing Printheads If the printheads are faulty the printer will show an error message and the printer will stop printing When this happens replace the printhead For more information refer to the Troubleshooting section l Ensure that the printer is on 2 Open the Ink Cartridge Door 3 Grasp the side of the Printhead Access Cover and lift firmly to snap the cover open and remove it from the printer You may have to use some force to open the cover 4 Release the printhead latch bu pulling it towards you to unhook Once unhooked bring the latch towards the back of the printer 5 Remove the damaged printhead by lifting it out of its socket 6 Remove the new printhead from its package 7 Remove the protective tape from the printhead 8 Insert the new printhead into its color coded slot 9 Push the printhe
37. er Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Stra e 130 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Corporate Product Regulations Manager Hewlett Packard Company 3000 Hanover Street Palo Alto CA 94304 Phone 415 857 1501 WP 2500C CM Regulatory Notices Power Cord Statement The power cord cannot be repaired If it is defective it should be discarded or returned to the supplier LEDs Classification CLASS 1 LED PRODUCT LED KLASSE 1 APPARECCHIO LED DI CLASSE 1 PRODUCT KLASY 1 Z DIODAMI CEWHECYCYMI LEE Appareil Diode Electrluminescente de Classe 1 ZAR ZEN LED TRIY 1 KLASS 1 LED APPARAT LUOKAN 1 LED Energy Consumption Loses nai E veci ORA ED 75 2 BHRR POREN RR CRASS Ck EBHELTHETA REA OF LED 3 SABRC LT RAS 4 5 AREE ECTO oes BY RUBRIC THE LORY RUEL TEE Energy Star is a US registered service mark of United States Environmental Protection Agency Safety Information Always follow basic safety precautions when using this product to reduce risk of injury WARNING from fire or electric shock Read and understand instructions in the User s Guide Observe all warnings and instructions marked on the product Unplug this product from wa
38. er It is recommended that you use this tray to hold paper that is commonly used For instructions on how to Load paper into Tray 2 see Step 7 in the Setting Up section Tray 3 This tray holds up to 250 sheets of paper It is recommended that you use this tray to hold paper that is commonly used For instructions on how to Load paper into Tray 3 see Step 8 in the Setting Up section Rear Manual Feed The Rear Manual Feed is designed to provide a straight paper path for printing on thicker media up to 0 3mm such as cardstock or labels without bending This paper path allows you to print only 1 sheet at a time Loading Media in Tray 1 l Set your printer software to pick paper from Tray 1 and print your document For more information on how to set your print settings please refer to section on Changing Print Settings 2 After sending your print job to the printer the LCD panel will display the message TRAY 1 LOAD TYPE SIZE where TYPE and SIZE are the media type and size as specified in your printer software 3 Slide the paper width guide to its outermost position Insert up to 10 sheets of paper along the right side of Tray 1 print side down until it stops 5 Slide the paper width guide in until it stops at the edge of the paper Press the button to print i Click to see a video clip of the above procedure Loading Media in the Rear Manual Feed
39. es Billboard Allows you to enlarge your page and prints sections of that page onto several sheets of paper to form a large poster You may also use this feature to print a C or A 2 size document on 2 pieces of 11 x 17 or A3 size media by choosing the 1 x 2 option Handouts Enables you to print 2 4 or 8 pages of your document onto a single sheet of paper Booklet Enables you to print 2 pages onto a single larger sheet and reorders the page sequencing so that the printouts can be folded in half to form a booklet 2 sided Printing Allows you to print on both sides of a page Select a Special Feature 1 Click on the Features tab in the print settings See Changing Print Settings 2 Select the required feature or option You may only select one feature at a time and a combination of options Note Click on Help for explanations and descriptions of the various features and options 3 Change the necessary print settings and proceed to print your document Note For more information on printing using these special features see the topic Print with Special Features on the How Do I tab in the HP 2500C series Toolbox on your computer desktop WP 2500C CM Maintaining the Printer This section contains information on utilities for maintaining the printer They include Cleaning Printheads Aligning Printheads Calibrating Color Clean Printheads Whenever print quality noticeably decreases it is a good
40. ess Item until ALIGN PRNT HDS appears Press Select The printer will print a page with 5 sets of alignment patterns In each set A B C D or E select the most aligned straightest pair of lines 1 2 3 4 or 5 Enter the corresponding numbers in the Control Panel by pressing IValuel When you have entered a value for a set press Item to move to the next When you have finished entering the values press Selectl The printer will print a confirmation page consisting of 2 squares and a cross Check the confirmation page to see if the lines on the squares and the cross are aligned Re align the printheads if the confirmation page is not satisfactory E 2500C CM Step 1O Install the Printer Software Before you can use the printer you must install the printer software To install the printer software you need at least 8 MB of RAM and Microsoft Windows 3 1x 95 or 98 installed in your computer To install the printer software in Windows NT 4 0 you need at least 16 MB of RAM and Windows NT 4 0 installed in your computer Installing the PCL Printer Software from the Starter CD into a PC Note The Starter CD includes a utility to easily copy the HP 2500C CM software to 3 5 inch high density diskettes as well as to copy files to a server This allows you to use the diskettes to install the software on systems that do not have a CD ROM drive l Start Microsoft Windows and make sure no other Windows applications are runnin
41. formance might be increased with this setting COPIES 1 Set the default number of copies by selecting any number from 1 to 99 Press Value once to change the setting by increments of 1 or hold down Value to scroll Understanding Printer Messages Note in the Message column indicate variables Message OFFLINE Explanation The printer is offline Solution Press to set the printer online CANCELING JOB The printer is canceling the current print job COLORI INK OUT REPLACE CART One of the ink cartridges black cyan magenta or yellow is out of ink Replace the appropriate cartridge COLORI CART FAULTY REPLACE One of the ink cartridges black cyan magenta or yellow is Faulty Replace the appropriate cartridge COLORI CART MISSING INSERT One of the ink cartridges black cyan magenta or yellow is missing Insert the appropriate cartridge COLORI PRNT HD FAULTY REPLACE One of the printheads black cyan magenta or yellow is Faulty Replace the appropriate printhead COLORI PRNT HD MISSING INSERT PRNT HD ACCESS COVER OPEN One of the printheads black cyan magenta or yellow is missing The Printhead Access Cover is open Insert the appropriate printhead Close the cover and press lt gt to resume printing TOP COVER OPEN The Top Cover is open Close the cover and press to resume printing PAPER J
42. g 2 Insert the Starter CD into your CD ROM drive The installation program will run automatically 3 Click the Printer Driver option followed by Install in the CD menu to install your printer software or Download to download the printer software to either a hard disk network drive or floppu disks If installation does not automatically run follow the instructions below Installing PCL Printer Software from Floppy Disks or the Starter CD if the installation program does not run automatically l Start Microsoft Windows and make sure no other Windows applications are running 2 Insert Disk 1 into your computer s floppy drive or the CD into the CD ROM drive 3 Select File Run in Windows 3 1 or select Start Run in Windows 95 98 NT 4 0 4 Atthe Command Line Box For floppy disk installation type the letter of your computer s floppy disk drive followed by SETUP for example a setup For CD installation type the letter of your computer s CD ROM drive followed by INSTALL for example dinstall 5 Follow the instructions that appear on the screen to complete installation Customizing the Printer Software You may choose to customize the printer software so that certain items or features such as Toolbox and bi directional printing will be disabled the next time you install the printer software This feature is useful if you want to install a customized configuration on several computers in a network To do this 1
43. g section HP 2500C CM Step 1 Unpack the Printer 1 Check that the following items are included with the printer d a Power Cord b Four HP No 10 Ink Cartridges black cyan magenta and yellow c Four HP No 10 Printheads black cyan magenta and yellow Extended Tray Cover Setup Poster Getting Started Guide Quick Reference Guide Starter CD i HP JetDirect CD HP 2500CM printer only TO 70a 2 Prepare printer location The location requirements for the printer are A sturdy level surface for placement Space allowance around the printer Awell ventilated room No exposure to direct sunlight or chemicals including ammonia based cleaning solutions Adequate power supply Astable environment no abrupt temperature or humidity changes Relative humidity 2096 to 8096 Room temperature 59 to 95 F 15 to 35 C HP yell MEM Step 2 Remove All Tapes from the Printer 1 Remove the four tapes securing the printer Open the top cover and remove the fifth tape from the inside of the printer HP 2500C CM Step 3 Connect Cables 1l Ensure that the computer is turned off 2 Plug the power connector firmly into the printer s power socket 3 Plugthe power plug into an electrical outlet To connect the printer directly to the computer 1 Con
44. he customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage EI IF HP receives during the applicable warranty period notice of a defect in any software media or ink cartridge product which is covered by HP s warranty HP shall replace the defective product IF HP receives during the applicable warranty period notice of a defect in any hardware product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option IF HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s D partements D Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services
45. idea to perform the Clean Printheads utility either through the HP 2500C Toolbox on your computer or from the Control Panel on the printer Please refer to the Maintenance Tab of the Toolbox if you wish to clean the printheads from the Toolbox The Clean Printheads utility consists of 3 Levels of cleaning Each level of cleaning uses some ink to clear the printheads It is recommended that you start with Level 1 before proceeding to subsequent levels Note that Level 3 takes the longest and uses the most ink To run the Clean Printheads utility through the Control Panel l1 Press Menu until DIAGNOSTICS MENU appears 2 Press ltem to select either CLEAN PRNT HDS LEVEL 1 2 or 3 3 Press Select to clean printheads Align Printheads Although you may not notice misalignment in your printouts it is recommended that you run the Align Printheads utility whenever the LCD displays the message PRNT HDS NOT ALIGNED This ensures that you have the best possible print quality You may align the printheads either through the Toolbox or from the Control Panel Please refer to the Maintenance Tab of the Toolbox if you wish to align the printheads from the Toolbox To run the Align Printheads utility through the Control Panel l1 Press Menu until DIAGNOSTICS MENU appears Press Item until ALIGN PRNT HDS appears Press Select The printer will print a page with 5 sets of alignment patterns In each set A B C
46. ings Do one of the following Press to continue printing Load the correct media and press 4 Cancel the current print job by pressing the Cancel Print button UNEXPECTED PAPER SIZE PRNT HDS NOT ALIGNED The specified paper size is different from the paper size in the selected input tray The output was truncated to fit the paper in the printer Some output may have been lost The printheads have not been aligned For best print quality align the printheads before the next print job Reload the correct media into the tray and print again Align the printheads For instructions see Align Printheads NON HP COLOR CART A non HP ink cartridge has been detected HP does not guarantee non HP cartridges The use of incompatible cartridges may disrupt the intricate printing system potentially resulting in reduced print quality and even damaging the printer Use original HP ink cartridges COLOR CART NEAR EXPIRY One of the ink cartridges black cyan magenta or yellow is near expiry To obtain optimum print quality it is recommended that you do not use expired ink cartridges Be prepared to replace the mentioned color ink cartridge COLORI PRNT HD NEAR EXPIRY One of the printheads black cyan magenta or yellow is near expiry To obtain optimum print quality it is recommended that you do not use expired printheads Be prepared to replace the mentioned
47. inter 5 Step 3 Connect Cables 5 Step 4 Set LCD language Preference 6 Step 5 Install Ink Cartridges 7 Step 6 Install Printheads 8 Step 7 Load Paper in Tray 2 9 Step 8 Load Paper in Tray 3 n Step 9 Align Printheads 12 Step 10 Install the Printer Software 13 Basic Printing Tasks Loading the Trays 15 Loading Media in Tray 1 15 Loading Media in the Rear Manual Feed 16 Monitoring and Replacing Ink Cartridges 16 Replacing Printheads 17 Using the HP 2500C Series Printer Software 18 PCL Printer Software Components 18 Changing Print Settings 19 Changing Print Options 19 Using the Printer on a Network 19 Printing with Special Features and Options 19 Maintaining the Printer Clean Printheads 21 Align Printheads 21 Calibrate Color 22 Installing the PostScript Module Installing Additional Memory LCD Messages Control Panel Menus Overview Paper Handling Menu Diagnostics Menu Information Menu Self Test Menu Print Quality Menu Printing Menu IO Menu Resets Menu Configuration Menu MIO Menu PostScript Menu Understanding Printer Messages Troubleshooting General Troubleshooting Tips Non Recoverable Error Troubleshooting Feature in Toolbox To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 95 98 and NT 4 0 To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 3 1x Printer does not Print Partial or Blank Page Printed Bad or Poor Print Quality Text or Graphics are Cut
48. ll outlets before cleaning Do not install product or use this product near water or when you are wet Install the product securely on a stable surface Install the product in a protected location where no one can step on or trip over the line cord and the line cord will not be damaged 7 IF the product does not operate normally see Troubleshooting section in the User s Guide oU pRWN DU HEWLETT PACKARD Expanding Possibilities Copyright 1999 Hewlett Packard Company 450 Alexandra Road Singapore 119960 Singapore http www hp com go hp2500
49. llowing Left Margin Right Margin Top Margin Bottom Margin 13 x 19 0 8 0 8 0 8 0 8 20 32mm 20 32mm 20 32mm 20 32mm 330 x 483mm 0 55 0 55 1T 1r 13 97mm 13 97mm 27 94mm 27 94mm Custom 0 137 0 137 0 117 0 5 3 48mm 3 48mm 2 97mm 2 97mm ES HP Product Duration of Limited Warranty Software 90 Days Ink Cartridges 90 Days Printheads 1 Year Printer 1 Year A Extent of Limited Warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free 3 HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance or modification b Software interfacing media parts or supplies not provided or supported by HP or c Operation outside the product s specifications 4 For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with t
50. nect the printer end of the parallel cable firmly to the parallel port on the printer 2 Snap both clips onto the notches on the connector 3 Connect the computer end of the parallel port on your computer and tighten the screws on the connector The HP 2500CM Professional Series Color Printer comes with a built in HP JetDirect internal print server To connect the HP 2500CM printer to the network plug the network cable into the network port on the print server For more information on configuring the printer in a network environment refer to the Network Guide which is available on your HP 2500C CM Starter CD Ea 2500C CM Step 4 Set LCD Language Preference You can set the LCD Panel to display printer messages in one of the following languages English Norwegian German Finnish French Swedish Dutch Danish Portuguese Polish Italian Czech Spanish Russian To do so l Ensure that the printer is turned off Press and hold Menul and turn on the printer 3 Continue to hold down Menul until the LCD displays LANG X where X is the current language setting 4 Press Value to scroll through the language list 5 Press Select to choose and confirm your language selection HP 2500C CM Step 5 Install Ink Cartridges 1 2 3 Press the Power button to turn on the printer Lift to open the Ink Cartridge door Remove all fo
51. nting problem occurs you can use the online troubleshooting feature built into your HP 2500C Series Toolbox In the Toolbox click the Troubleshooting tab The troubleshooting information in the HP 2500C Series Toolbox is designed to help you diagnose and solve most printing problems that can occur To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 95 98 and NT 4 0 1 Double click the HP 2500C Series Toolbox icon on your computer desktop or click on Start select Programs followed by HP 2500C Series program group followed by HP 2500C Toolbox 2 Click on the Troubleshooting tab then follow the instructions on your computer screen To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 3 1x 1 Double click the HP 2500C Series Toolbox icon in the HP 2500C Series Printer program group 2 Click on the Troubleshooting tab then follow the instructions on your computer screen The following is a summary of the troubleshooting tips found in the Toolbox Printer does not Print Check the power Make sure the power cord is connected firmly to the printer and to a working outlet and that the printer is turned ON The green Ready LED should be lit and the LCD should display READY Check printer setup Make sure your HP 2500C Series printer is selected as the current or default printer Check printer port selection Make sure that the correct port is selected and that the printer is
52. oint Sizes Available Pitches Courier 6 12 24 5 10 16 67 20 Courier Italic 6 12 24 5 10 20 Letter Gothic 6 12 24 6 12 24 Letter Gothic 4 75 9 5 19 16 67 Letter Gothic Italic 6 12 24 6 12 24 Pages Printed approximate B 0 Nozzles Disabled lt 3 0K B 0 e Printhead Information 9 or C oo zz KK oo Printhead Status HP No 10 HP No 10 HP No 10 HP No 10 Ink Cartridge Information 4 C225 M 175 Y 50 Pages Printed approximate B 75 Ink Cartridge Level Hs mum 0 HP No 10 Hc Seem HP No 10 gs e HP No 10 y ESZZIZZZEEEZ HP No 10 The Diagnostic Test page is divided into four sections Item 1 Description Printer Information shows general printer information such as Firmware version number Model and Service ID Built in Bitmap Fonts shows the type of fonts that is resident in your printer This is different from the TrueType fonts that are installed in your computer Printhead Information monitors and displays the status of your printhead If these bars are printed properly it shows that the printheads are in working order Ink Cartridge Information displays the amount of ink left in each ink cartridge WP 2500C CM Customer Support HP FIRST HP FIRST is an automated information fax retrieval service which provides toll free 24 hour technical information to you by fax Call HP FIRST at the following telephone numbers For
53. om Tray 3 until all the paper has been ejected This item performs a paper path test on Tray 1 When this is selected the printer will pick paper from Tray 1 until all the paper has been ejected Item Explanation CHECK INK LEVEL BASE FW VER PS FW VER MIO FW VER CHECK TOTAL RAM SIZE SERVICE ID This item displays the amount of ink remaining in each ink cartridge This item displays the firmware version of the printer This item displays the PostScript firmware version of the printer This item displays the MIO print server firmware version This item displays the total amount of RAM installed in the printer This item displays the Service Identification Number of the printer This number is needed when you call the HP Customer Care Center for support Self Test Menu Item Explanation PRINT MENU MAP The Menu Map shows the layout of the Control Panel menu items PRINT PS FONT LIST The PS Font List shows all the PS fonts currently available to the printer PRINT DIAGNOSTIC The Diagnostic Page shows general printer information and current PAGE network parameters PRINT EXT The Extended Diagnostic Page shows printer information that is useful DIAGNOSTIC PAGE for troubleshooting Print Quality Menu Values Explanation PRINT QUALITY NORMAL NORMAL Normal mode delivers high quality NORMAL ECONOFAST output and is the recommended setting for BEST speed and quality Normal mode is the def
54. paper pull out the handle of the Paper Knob pull the knob away from the printer and rotate to remove the paper If the LCD still reports a paper jam go to the back of the printer and lower the Rear Access Door by Lifting the two rear door Latches Remove the Back Panel by pressing the two catches inwards Pull out any paper that may be stuck inside Replace the Back Panel and make sure it fits securely Close the Rear Access Door and turn on the printer Tj Click to see a video clip of the above procedure Tips for Avoiding Paper Jams Make sure nothing is blocking the paper paths Do not overload the trays Tray 1 holds up to 10 sheets of paper Tray 2 holds up to 150 sheets and Tray 3 holds up to 250 sheets Load the paper correctly Do not use paper that is curled or crumpled Printhead Diagnostics When the LCD Panel displays the message PRNT HD DIAG PRESS it means that one or more of the printheads may be faulty You will need to diagnose which printhead is faulty and replace it before you can continue printing This process requires you to remove all the printheads and then re inserting one printhead at a time in the sequence of black cyan magenta and yellow To diagnose the faulty printhead 1 2 Open the Printhead Access Cover and unlock the printhead Latch Remove the cyan magenta and yellow printheads and close the Printhead Access Cover The LCD Panel will display the message DETECTING
55. rom a common web browser Paper Handling Standard input capacity of 400 sheets through two trays of 150 sheet and 250 sheet capacity Standard output capacity of 150 sheets face up Rear Manual Feed single sheet only Tray 1 Input Output Tray Sheets up to 10 Cards up to 4 Tray 2 Upper Tray Sheets up to 150 Cards up to 60 Tray 3 Lower Tray Sheets up to 250 All input paths handle standard media sizes as listed on page 15 up to 13 x 19 Super A3 Additionally Tray 1 and the Rear Manual Feed support media sizes from 4 x 6 101 6 mm x 152 4 mm to 13 x 19 330 mm x 483 mm Built in media size sensors prevents printing on the wrong media size Paper Size Handling Minimum Width 76 2 mm 4 in x 127 0 mm 6 in Maximum Width 330 mm 13 in x 483 mm 19 in Maximum Print Area Recommended Media Weight PCL 320 mm 12 61 in x 470 mm 18 49 in on 13 in x 19 in media PostScript 289 56 mm 11 4 in x 441 96 mm 17 4 in or 302 26 mm 11 9 in x 426 72 mm 16 8 in on 13 in x 19 in media All input paths handle the following paper weights with the rear straight through paper path handling up to 0 3mm thickness of paper Paper 60 to 135 g m 16 to 36 lb Bond Cards TIO to 200 g m TIO lb Index Straight through path up to 0 3 mm thickness 0 012 in or 220 g m 110 lb Index Smart Software Features Built in printer software features HP
56. ror message refer to Understanding Printer Messages for instructions on how to resolve the problem Example Offline INK LOW etc ERROR CODE XXXX Function Refer to Understanding Printer Messages for information on how to resolve such errors Your printer may have a hardware problem Turn off the printer wait for a few seconds and then turn it on again If the message persists call HP 2 Check the LEDs on the printer If the red LED is blinking this means that the printer is in an error state or it requires attention If both the LEDs are blinking the printer is in a non recoverable error state Non Recoverable Error If the LCD panel displays a non recoverable error message or if the printer is in a non recoverable error state 1 Turn off your printer by pressing the Power button Remove all cables and wait for about 10 seconds Reconnect the cables and power on the printer 2 If the printer powers on and recovers from the error state you should see the message READY on the LCD panel 3 Make sure that the tapes covering the ink nozzles and electrical contacts on all the printheads have been removed For information on how to remove the tapes see section on Replacing Printheads A If the error persists we recommend that you call HP for assistance Please have the following information ready the model the printer serial number the error code number Troubleshooting Feature in Toolbox If a pri
57. t until the page has been printed and ejected from the printer before removing the tray Bad or Poor Print Quality Check print quality setting Check the printer setting which you have selected for this print job in the printer software While the EconoFast settings print faster and uses less ink it may cause text to appear faded or colors to appear dull Select Normal or Best Print Quality in the HP print settings dialog box See Change print settings on the How do I tab in the HP 2500C Series Printer Toolbox Check paper type setting When printing on transparencies or other special media types select the corresponding media type in the HP print settings dialog box See Print on various paper types and sizes on the How do I tab in the HP 2500C Series Printer Toolbox Clean printheads Whenever print quality deteriorates it is advisable to clean the printheads See section on Clean Printheads for instructions Text or Graphics are Cut Off Check margin settings If the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your printer For information on the printer margins for the various supported paper sizes see Minimum Printing Margins Check page orientation The page orientation that you have selected may not be correct for the document you are printing Check your print settings and try printing again Tray 3 pulled o
58. ur ink cartridges from their packaging and insert each ink cartridge into its own color coded slot Make sure that each cartridge is pressed firmly into place ES 2500C CM Step 6 Install Printheads 1 Make sure that the Ink Cartridge Door is open Grasp the side of the Printhead Access Cover and lift up firmly to snap the cover open and completely remove it from the printer You may have to use some force to open the cover Note If the cradle cannot be found under the cover it means that the tape securing the cradle has not been removed Open the Top Cover remove the tape securing the cradle turn off the printer and turn on again 2 Make sure the printer is turned ON The cradle will move away slightly Open the purple printhead latch by lifting the latch from the rear Pull the latch forward and down to release the latch hook from the purple carriage lock Then lift and push the latch toward the back of the printer 3 Remove each printhead from its package Remove the protective tape from each printhead Insert each printhead into its own color coded socket Push the printheads down firmly Close the printhead latch Be sure that the hook on the printhead latch catches the carriage lock Note You may have to use some force to close the printhead latch Ensure that the Ink Cartridge Door is lifted Align the tabs of the cover with the tabs on the printer
59. ut during printing If Tray 3 is pulled out of the printer when it is printing the job will be canceled and the page will be ejected Wait until the page has been printed and ejected from the printer before removing the tray Garbage Printed Check cable connection Check that the printer and or network cables are securely connected to the printer IF you are using a parallel cable ensure that it is also firmly connected to the computer Check printer setup Make sure your HP 2500C Series printer is selected as the current or default printer Check document file Your document may be corrupted Try printing another file from the same software application Disable bi directional communication or stop sharing printer port with another device A probable cause for this problem is that there is a conflict between the printer and other port sharing devices such as zip drives or scanners IF you are running Windows 3 1 do not share the printer port with another device IF you are running Windows 95 98 or NT 4 0 disable bi directional printing Clearing Paper Jams If paper is jammed in the printer follow these instructions to clear the jam 1 Remove all media from trays 1 2 and 3 Pull out any paper that is visibly stuck 2 Lift the Top Cover and pull out any paper that may be stuck 3 PNA IF you are unable to free the jammed
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