Epson Perfection 4180 PHOTO Product Support Bulletin
Contents
1. EPSON Product Support Bulletin Date April 2 2007 Originator VS PSB PSB 2007 04 001 Authorization ps Reference TI 06 0491 Rev B Total Pages 2 Product s Expression 10000XL 1640 XL 1680 1600 800 836 XL Perfection 3490 3590 4490 V 700 V 750 V 100 V350 1240U 1 250 1260 1640 1650 1660 1670 2400 2480 2580 31 70 3200 4180 4870 4990 640U 1200U 610 GT 2500 15000 30000 series scanners Subject scanning Application Force Quits on Mac OS 10 4 This bulletin was created to inform you of an error that may occur when opening a TWAIN compliant scanning application on a Macintosh computer running OS 10 4 Description of Problem When launching a Twain compliant scanning application after deleting your Epson Scan driver with an Epson Scan uninstaller not compatible with your scanner model the application will force quit during start up For example using a Perfection 4490 driver uninstaller to delete a Perfection 3490 driver will cause your scanning application to suddenly close during start up This issue affects the following TWAIN compliant applications Assistant force quits Photoshop Elements Force quits during start up Photoshop Force quits during start up Photoshop CS2 Force quits during start up This issue can also occur under the following conditions 1 Dragging the Epson Scan folder located in the Applications folder to the Trash can 2 Upgrading your scanner and using the Epson Scan driver from the new scanner to del2. OS X version 10 3 x with Classic mode running Description of issue A customer has an Epson Perfection 2480 2580 Photo 4180 series scanner connected to a computer running Mac OS X version 10 3 x The customer also has an older scanning application that only runs in Classic When Classic is running and the customer tries to use the scanner a communication error occurs and the following dialog box appears Cannot properly communicate with the scanner Make sure the scanner is on properly connected and properly sat up to scan F using a SCH connection restart your computer Solution Per Epson Scan driver specification the scanner should not be used when Classic is running The only workaround is to stop or turn off Classic before scanning The table below shows a Classic compatibility list for the Epson Perfection 2480 2580 4180 Series Scanners Perfection 2480 2 50A OK Fails Perfection 2580 2 50A OK Fails Perfection 4180 2 50A OK Fails Page 1 of 1 PSB 2004 07 003
3. ete the driver from the older scanner and then installing the new driver Operating Systems Effected Mac OS 10 4 to 10 4 9 Affected Epson Scan Driver Versions 2 0A or later Page 7 of 2 PSB 2007 04 001 Correct Procedure for Deleting Epson Scan Driver Use the driver specifically written for your scanner model to uninstall the Epson Scan driver If you have more than one Epson scanner model on your computer use the driver specifically written for each scanner to uninstall its respective device driver f upgrading from a Power PC based Epson Scan driver to a Universal Binary driver first delete the Power PC driver using only the Power PC driver for your scanner model Then install the Universal Binary driver lf the above procedure does not resolve the problem then manually verify that the Epson scan files and folders listed below have been deleted EPSON Scan in Applications Folder EPSON ds scanner model located in the Library Image Capture TWAIN Data Sources folder Page 2 of 2 PSB 2007 04 001 EPSON PRODUCT SUPPORT BULLETIN Date 6 18 2004 Originator TC PSB PSB 2004 07 003 Authorization e Reference N A Total Pages 1 Product s Perfection 2480 2580 Photo 4180 Series Scanners Subject Scanner communication error in Mac OS X version 10 3 x with Classic running This bulletin was created to inform you of a potential scanner communication issue that can occur in Mac
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