Dialogic DIALOG/4 User's Manual
Contents
1. 234 REER Note If the PC is not powered on the inbound call response is ring no answer when a board receives a call Increasing Ring Detection Threshold Behind a PBX JP101 JP401 If a board has problems detecting rings behind a PBX you can lower the ring detection threshold To lower the threshold on a channel by channel basis install the jumpers see DIALOG 4 Physical Description as follows Channel 1 Jumper JP101 Channel 2 Jumper JP201 Channel 3 Jumper JP301 Channel 4 Jumper JP401 Note A lower threshold may be too sensitive for boards connected to the CO and cause false detection of rings Installing the DIALOG 4 1 Prepare a static safe work area turn off all power to the computer and disconnect the computer s power cords from electrical outlets 2 Remove the PC cover Select an empty ISA expansion bus slot and remove the slot s retaining screw and access coverplate 4 Insert the board s edge connector into the bus slot 5 Replace and tighten the retaining screw Select a new slot and repeat steps 3 5 for each board you are installing Replace the PC cover when finished Make the Connections A DIALOG 4 Bracket 2 tip Voice Channel 1 i 3 ring gt Voice Channel 2 i ring a Ee Jack Jt 4 tip Voice Channel 3 Z ino oe Jack J2 Voice Channel4 4 GP _ E The DIALOG 4 supports two channels per board jack Use RJ 14 connectors a2. In most but not all areas the sum of the RENs of all devices should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the RENs call your local telephone company and request information on the maximum REN for your calling area If requested the FCC Registration Number and REN must be provided to the telephone company 4 The telephone company may make changes in its technical operation or procedures If these changes affect the use of this equipment the telephone company is required to give you advance notice 5 If you experience any trouble with the telephone line during or after installing this equipment disconnect the equipment from the telephone line to determine if the equipment is causing difficulties Once the equipment has been disconnected by either you or the telephone company do not reconnect it until the problem has been corrected or the Dialogic equipment repaired by Dialogic Corporation as defined below 6 Any repairs to this equipment must be carried out by Dialogic Corporation or our designated agent This stipulation is required by the FCC and applies during and after the warranty period If you suspect the equipment is malfunc tioning check the appropriate part of the manual to see that all installation procedures have been followed correctly If checking the installation procedures does not locate the problem contact your field service representative or our
3. M PE A on on off AAE E000 Mesa4 on on on Base memory address segment BOOOH does not support offset address settings 0000H 6000H E While you can set only one DIALOG 4 board to an offset you can set multiple DIALOG 4 and compat ible voice boards to consecutive offsets within a base memory segment as shown in the following example Board Base Offset Hex Lines 1 DO000 0000 14 2 DO000 2000 5 8 3 DO000 4000 9 12 E Write the IRQ level and memory address settings below for future reference IRQ Base Offset Lines Board Setting the Initial Hook Switch State SW1 4 SW1 switch 4 SW 1 4 in Figure 2 sets the initial hook switch state for the DIALOG 4 board This setting is active only when the PC is powered on but the firmware has not yet been downloaded to the board If the initial hook switch state is set to on hook default the board presents an inbound call with a ring no answer state You can change the initial hook switch state to off hook to present a busy signal instead Once the firmware is downloaded the hook switch state is set to on hook and may only be changed by the application controlling the board It is not necessary to set all DIALOG 4 boards in the system to the same initial hook switch state Caller Hook Switch SW1 4 Top Set Hears _ State Edge View SW1 4 Ring no on hook Sea off answer Jj 234 default y fk i Busy off hook on di
4. RMA coordinator at 1 973 993 3000 x6374 Telephone lines are open from 9 a m to 5 30 p m EST Give the board s serial number two letters and six digits located on a label attached to the board and a brief description of the problem to the RMA coordinator The RMA coordinator will give you an RMA number and an estimated return date While observing correct static handling procedures disconnect power cables and remove the board from the chassis Repack the board observing correct static handling procedures Place the board in an anti static con tainer and then put it in a shipping carton using appropriate packing material Use the original shipping materials if possible Include diagnostic printouts for example D40CHK when applicable Write the RMA number on the outside of the box you are shipping for example RMA 2201 and send the package to the attention of the RMA number assigned Ship the board to Dialogic at the following address Dialogic is not responsible for risk of loss or damage in transit Dialogic Corporation 1515 Route 10 Parsippany New Jersey 07054 Regulatory Notices United States Federal Communications Commission FCC FCC Part 15 Rules Subpart B 15 105 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equi
5. home office The home office address is Dialogic Corporation 1515 Route 10 Parsippany NJ 07054 973 993 3000 Windows and Windows NT are registered trademarks of Microsoft Corporation Canadian Department of Communications CS 03 Equipment Attachment Limitations CP 01 Part I Section 10 1 The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain tele communications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users s
6. DIALOG 4 Configuration Installation Warranty Period RMA Process Regulatory Notices 05 0408 003 g gt EEEES a 4G Copyright 1997 Qy Dialogic Corporation Sy All Rights Reserved Read Me First A Protect Yourself from Electric Shock To reduce the risk of electric shock E Switch off the power and remove power cords before opening the PC cover to install the DIALOG 4 E Do not re attach power cords and switch on power to the computer while the PC cover is removed Protect the Board from Static Electricity Computer boards are static sensitive and can be damaged by touching or handling them To prevent damage from static electricity do the following E Wear a grounded static dissipative wrist strap for the entire hardware installation E Keep the board in its anti static container when it is not being handled HM Work at a static safe work area see Figure 1 Grounded Static Dissipative Wrist Strap Grounded Common i Static Dissippative Ground Mat I Point _ Figure 1 Static safe work area A static safe work area consists of a grounded static dissipative wrist strap and a work surface covered with or composed of a grounded static dissipative material The work surface drains electrical charges from conduc tive materials when the materials are placed on the sur face The grounded static dissipative wrist strap drains st
7. atic charge from the person wearing the strap Both components ensure that static charges are drained at a rate and current level that are safe Both must be used any time a person is handling any component Read Your Software Documentation Your application software or Dialogic software release hereinafter collectively called voice software may have special installation or configuration instructions or requirements Be sure to read all software document ation for any such instructions or requirements Installation Order You can install the DIALOG 4 and voice software in any order but Dialogic recommends that you install the voice software first when running in a Windows 95 or Windows NT environment and the board first in any other operating system environment DIALOG 4 Factory Defaults You may be able to use the factory defaults when install ing the DIALOG 4 board Read through these instruc tions and check for possible interrupt level IRQ and memory address conflicts between the DIALOG 4 board and other software or hardware devices for example video card or CD ROM controller card before installing the board Note If you own a software utility that can determine what IRQs and memory addresses are in use run it to help determine potential conflicts before installing the DIALOG 4 Some voice software includes such a soft ware utility or a separate board configuration utility to help with the DIALOG 4 installa
8. ddress Each DIALOG 4 and compatible voice board installed in a computer must have a unique memory address consisting of a base memory address segment and an offset address Set the Base Memory Address Segment JP5 and JP6 The default base memory address segment for the DIALOG 4 is DOOOH Hexadecimal Generally you should use the default unless there are more than eight boards in your system or if other non Dialogic devices in your system must use the DOOOH segment Select the base address memory segment with jumpers JP5 and JP6 as follows Base Address JP6 JP5 Hex _Top Edge View JP6 JP5 D000 removed removed default A000 AJ removed installed B000 Y installed installed C000 Nis installed removed Be aware of possible conflicts with devices that often use these segments video adapters disk controller BIOS Set the Offset Address SW1 1 2 3 The default offset address for the DIALOG 4 board is OOOOH If you need to change an offset address set the switches 1 2 and 3 on SW1 as follows Offset SW1 1 2 3 Address Top Edge SW1 Switches Hex View 1 2 3 0000 NEE off off off default 7 paaa 2000 wes off off on Cm ml Cm go gt 4000 A off on off g Cm ma Gos 6000 Dn off on on a Cm Cm Gos 8000 AGS on off off Cai ma E go gt A000 N on off on M234 Yl ida C000
9. hould ensure for their own protection that the electrical ground con nections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate CP 01 Part I Section 10 2 The Load Number LN associated to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100 Dialogic model DIALOG 4 has a load number of 5 Canadian Department of Communications ICES 003 Issue 2 This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le material broilleur du Canada
10. nd cables to access both channels If you use RJ 11 instead of RJ 14 con nectors and cables only the jack s inner channel can be accessed E Connect one end of a phone cable into the board jack and the other end into a wall jack One phone cable is required for each jack A standard telephone will not function when directly attached to the board jack After DIALOG 4 Installation E Install the voice board software as described in the documentation provided for the Dialogic software release and operating system in use E Test the boards using D40CHK EXE or other diagnostic utilities such as UDD Universal Dialogic Diagnostics that came with the Dialogic software release for the DIALOG 4 E For specifications and product information refer to the Dialogic On Line Information Retrieval System 1 800 755 5599 or 1 973 993 1063 Warranty Period The DIALOG 4 board has a lifetime warranty See the Hardware Limited Warranty card for coverage details RMA Process If you suspect you have a problem board you can return the board to Dialogic for servicing The following outlines the procedures that make up the Return Material Authorization RMA Process 1 Check to see if the problem is due to a mistake or oversight in the installation process Be sure to run the diagnostic utility if you have not already done so Call Dialogic Technical Support at 1 973 993 1443 to confirm that it is a problem board Call the
11. pment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Part 68 Rules Subpart 68 218 The DIALOG 4 boards are registered with the Federal Communications Commission which places several restrictions on their use 1 Connection of this equipment to party lines is subject to state tariffs Contact your state public service commission for information 2 This equipment cannot be connected to a coin service Central Office implemented systems 3 This equipment complies with Part 68 of the FCC rules On the mounting bracket or enclosure of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment The FCC Registration Number is EBZUSA 65588 VM E and the REN is 1 0B The Facility Interface Code FIC is 0O2LS2 and the boards use USOC jacks RJ 11C or RJ 14C There is no Service Order Code SOC NOTE The REN is used to determine the number of devices you may connect to your telephone line and still have assurance that all of those devices will ring properly when your number is called
12. tion and configuration y X PIR WO swi Ara 35 A JP201 Q mm J2 PS JIR wt N A JP401 qy S DIALOG 4 Physical Description Part Function J1 J2 RJ 14 jack for interface with PBX or CO lines KS JP1 Jumper block to set interrupt level JP5 Jumper pins to set base memory JP6 segment JP7 Jumper pins to enable hardware interrupt circuitry JP101 Jumper pins to set ring detection JP401 threshold swl Switches to set the offset address and default hook switch state Configuring the DIALOG 4 Installing More than One Voice Board JP7 You can install up to 16 DIALOG 4 and compatible voice boards in a system One and only of these boards can have the jumper installed on JP7 see Figure 2 E One board Leave the jumper on JP7 installed default HM Multiple boards Remove the jumper on JP7 from all but one board SR ONS uP7 Q Ne view of JP1 and JP7 BARK AAAY os TAAA Zy Za 97 Set the Hardware Interrupt Level JP1 The default hardware interrupt level IRQ is IRQ 2 9 IRQ 2 is used when the board is installed in an XT type PC and IRQ 9 is used with an AT type PC Change the IRQ by moving the jumper on jumper block JP1 see figure 2 if the default interrupt is in use by another device Note Set every DIALOG 4 board in the system to the same IRQ level Set the Memory A
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