Home

Compaq AP200 User's Manual

1. Figure 4 23 Connecting the drive cables to the system board Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 34 Hardware Upgrades Table 4 3 Drive Cables Identifier Component 0 IDE diskette drive connector IDE Ultra ATA hard drive connector IDE CD ROM connector If necessary remove the bezel blank from the subpanel inside the front bezel See the section Removing the Bezel Blank Replace the workstation access panel Plug the network cable back into the system Plug the power cord back into the grounded AC outlet Reconnect external devices Reconfigure the workstation if necessary See the When to Reconfigure the Workstation section in this chapter Removing a Drive from a Drive Bay IMPORTANT Compaq does not support mixing IDE ATA and SCSI hard drives in the same system If you are replacing a hard drive in bay 4 or 5 it must be of the same type Turn off the workstation and any external devices Disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external devices from the system Remove the workstat
2. Figure 4 19 Connecting the drive cables to the system board Table 4 2 Drive Cables Identifier Component 1 IDE diskette drive connector IDE Ultra ATA hard drive connector IDE CD ROM connector 5 Remove the bezel blank from the subpanel inside the front bezel See the section Removing the Bezel Blank 6 Replace the workstation access panel 7 Plug the network cable back into the system Plug the power cord back into the grounded AC outlet Reconnect external devices 8 Reconfigure the workstation if necessary See the When to Reconfigure the Workstation section in this chapter Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 31 Installing a 3 5 Inch Drive into the Third height 5 25 Inch Drive Bay 1 Turn off the workstation and any external drives Disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external devices from the system Then remove the workstation access panel IMPORTANT On a power managed system the power cord must be disconnected from the grounded AC outlet Install one guide screw on the right side of the drive Insert the drive into the adap
3. Figure 3 1 Identifying keyboard lights Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq workstations directly from the centralized network management console Enabling the system administrator to perform these tasks remotely on multiple workstations results in consistent deployment of and greater control over workstation security parameters over the network It also results in greater productivity and lower total cost of ownership NOTE Your workstation must be powered on or turned on through Remote Wakeup to take advantage of Remote Security Management Use of Remote Security Management also requires an established Setup Password Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CH03 D0C Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 22 Intelligent Manageability Remote Security Management is performed in two stages 1 System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters 2 System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq work
4. NOTE When the drives are properly inserted the drivelock will secure them NOTE The diskette drive should always be placed in the bay nearest the internal 3 5 inch drives in the minitower configuration for proper clearance within the chassis a CAUTION The use of unnecessary force may result in damage to the drives 8 Reconnect the power and data cables to the drives as labeled 9 Remove the subpanel as described in the section Removing the Bezel Blank and reposition it with the bezel blank in the proper orientation for the desktop configuration Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 13 Vax CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel Minitower Configuration Figure 4 9 Changing from a desktop to a minitower configuration 10 Replace the subpanel front bezel and the workstation access panel IMPORTANT Be sure the subpanel and front bezel align properly with alignment tabs 11 Reconnect the power cord to the grounded AC outlet and the network cable then any external devices to the system Compaq Professional Workstation AP200 Reference Guide Writer M Church Project C
5. mooo Figure G 1 Locating the E50 jumper and pins 1 3 on the system board 5 Remove the jumper from pins 1 and 2 place it on pins 2 and 3 for approximately 30 seconds then return it to pins 1 and 2 6 Replace the workstation access panel 7 Reconnect the network cable and external devices 8 Plug in the workstation and turn on power NOTE When the CMOS jumper is removed your passwords will become invalid because the passwords are stored in the configuration memory You will need to reset your passwords and any special system setups See Chapter 3 Intelligent Manageability Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name N APPG DOC Last Saved On 12 14 98 11 04 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Index A About This Guide ix ACPI overview 3 25 administrator setup password 3 7 Advanced Configuration and Power Interfaces See ACPI AGP connector 1 5 slot 4 15 Asset Management 3 1 3 2 viewing asset tracking number 2 6 Asset Tag setting 2 7 AssetControl 3 2 ATA hard drive 1 2 4 24 audio board 1 2 audio card 4 14 audio features headphone connector 1 5 line in audio connector 1 5 line out audio connector 1 5 microphone connector 1 5 audio security enabling disabling 2 7 Automatic Diagnostics 2 12 battery proper dispos
6. E Keep electrostatic sensitive parts in their containers until they arrive at static free workstations m Place parts on a grounded surface before removing them from their containers m Avoid touching pins leads or circuitry m Always be properly grounded when touching a static sensitive component or assembly Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name I APPB DOC Last Saved On 12 12 98 10 08 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED B 2 Electrostatic Discharge Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts m Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin m Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats m Use conductive field service tools m Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an Authorized Compaq Reseller install the part NOTE For more
7. For proper system operation the DIMMs must be industry standard 168 pin 100 MHz or faster unbuffered SDRAM DIMMs The SDRAM DIMMs must support CAS Latency 2 or 3 CL 2 or CL 3 They must also contain the mandatory Joint Electronic Device Engineering Council JEDEC Serial Presence Detect SPD information DIMMs constructed with x4 SDRAM are not supported the system will not start using unsupported DIMMs IMPORTANT Do not mix registered and unregistered or ECC and non ECC SDRAM DIMMs Otherwise your system will not function properly To upgrade to the 768 MB of memory you must use only 256 MB unregistered ECC SDRAM DIMMs CAUTION Your DIMM sockets have gold metal contacts When upgrading your memory it is important to use DIMMs with gold metal contacts not tin lead to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 16 Hardware Upgrades is CAUTION Static electricity can damage the electronic com ponents of the workstation or optional boards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See Appendix B of this guide fo
8. Writer IM Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 12 Troubleshooting Solving Printer Problems If you encounter printer problems refer to the documentation that came with your printer and to the common causes and solutions listed in the following table Problem Printer will not print Printer will not turn on Prints garbled information Printer is offline Table 6 5 Solving Printer Problems Cause Printer is not turned on nor on line The correct printer drivers for your application are not installed If you are on a network you may not have made the connection to the printer The cables may not be connected properly The correct printer drivers for your application are not installed The cables may not be connected properly The printer may be out of paper Solution Turn the printer on and make sure it is online Install the correct printer drivers for your application Make the proper network connections to the printer Reconnect all cables and check the power cord and grounded AC outlet Install the correct printer driver for your application Reconnect all cables Check the paper tray and refill it if it is empty Select online Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620
9. COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 7 After placing the workstation in the desktop position gently slide the drives back into the bay Figure 4 5 Installing the drives NOTE When the drives are properly inserted the drivelock will secure them NOTE The diskette drive should always be placed in the bay nearest the top of the chassis in the desktop configuration to ensure proper drive clearance and access a CAUTION The use of unnecessary force may result in damage to the drives 8 Reconnect the power and data cables to the drives as labeled Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 10 Hardware Upgrades 9 Remove the subpanel as described in the section Removing the Bezel Blank and reposition it with the bezel blank in the proper orientation for the desktop configuration AN CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel Minitower Configuration Desktop Configuration Figure 4 6 Changing from a minitower to a desktop configuration 10 Replace the subpanel front bezel and the workstation access panel IMPORTANT
10. Commission of the European Community Compliance with these directives implies conformity to the following European Norms in brackets are the equivalent international standards m EN55022 CISPR 22 Electromagnetic Interference m EN50082 1 IEC801 2 IEC801 3 IEC801 4 Electromagnetic Immunity m EN60950 IEC950 Product Safety Writer kmosby Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name H APPA DOC Last Saved On 12 14 98 2 48 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED A 5 Japanese Notice CERIC Ro TOZ EVC 7 BEV CWE LEB KOMAX BHA RAV COWES PALES SKE A EM BRA VCCI OL CHES 7 F AB RRR seco TOHE ARSE CHAT SOE PANE LCWETA DOBRA IV ART LEV a VY Slee LT EHNA amp eh a FILEBHVET Hy HA lc E gt CIE LV ERY Ve LO FAW VCCIV 7 BUY CW 7RVBAIZIZ RO RIC CHER FSV LOBE RRS RI A ERIE VCC OF lc EOC TP AA RINE CT CORES Ae CAT Sb BR HEZIBI LBE ET COBSICIMAA DORI RERS HLIBRENSZLEMBHVET Taiwan Notice SES ES 2 PARA gt SH pE OB ERSAT IS ise b gt Hee eee HURLED SISE Compaq Professional Workstation AP200 Reference Guide Writer kmosby Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name H APPA DOC Last Saved On 12 14 98 2 48 PM COMPAQ CONFIDENTIAL NE
11. Recommended Action Run Computer Setup or Windows NT utilities First reset the date and time under Control Panel If the problem persists replace the RTC battery See Chapter 4 Hardware Upgrades for instructions on installing a new battery or contact your Compaq Authorized Dealer or Reseller for RTC battery replacement Follow Appendix G instructions on clearing configuration memory for proper placement of the CMOS jumper Continued Comments 352620 003 Power On Self Test Message Continued Message Beeps Probable Cause Recommended Action 163 Time and Date Not 2S Invalid time or date in Set the date and time Set configuration memory under Control Panel RTC real time clock battery If the problem persists may need to be replaced replace the RTC battery Battery life is approximately 5 See Chapter 4 years Hardware Upgrades for instructions on installing a new battery or contact your Compaq Authorized Dealer or Reseller for RTC battery replacement CMOS jumper may not be Follow Appendix G properly installed instructions on clearing configuration memory for proper placement of the CMOS jumper 164 Memory Size 28 Memory configuration incorrect Make sure your memory Error module s if any are installed properly L Long S Short Continued Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guid
12. Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CHO1 DOC_ Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Chapter 2 Software The Microsoft Windows NT Workstation 4 0 operating system is preinstalled on the workstation and will be configured for you automatically the first time you turn on the workstation Compaq support software will also be installed at that time NOTE Certain drivers and utilities are available only in English You can obtain the latest version of these files in English in one of the following ways a Compaq Support Software CD kit a Compaq website at http www compag com IMPORTANT For more information about installing your operating system drivers and other support software refer to the Software Installation Guide Installing Windows NT Workstation Over a Network Network installation is used primarily for installing or upgrading Windows NT Workstation 4 0 over a local area network It can also be used to install additional drivers or files with Microsoft Windows NT Workstation NOTE This capability does not imply the grant of a site license for Microsoft Windows NT Workstation and should only be used to install the operating system on workstations for which the appropriate software license has already been obtained Use this installation method if you choose to deploy Microsoft Windows NT Workstation using a
13. kmosby Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name H APPA DOC Last Saved On 12 14 98 2 48 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED A 7 Laser Product Label The following label or equivalent is located on the surface of your CD ROM drive This label indicates that the product is Classified as a CLASS 1 LASER CLASS 1 LASER PRODUCT PRODUCT This label appears on a laser device installed in your product Laser Information Laser Type Semiconductor GaAlAs Wave Length 780 nm 35 nm Divergence Angle 53 5 degrees 0 5 degrees Output Power Less than 0 2 mW or 10 869 W m sr Polarization Circular 0 25 Numerical Aperture 0 45 inches 0 04 inches Compaq Professional Workstation AP200 Reference Guide Writer kmosby Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name H APPA DOC Last Saved On 12 14 98 2 48 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED A 8 Regulatory Compliance Notices Battery Replacement Notice Your computer is provided with a lithium internal battery There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated Replacement is to be done by a Compaq Authorized Service Provider using the Compaq spare designated for this product For more information about battery replacement or proper disposal contact your Compaq Authorized Reseller or your Authori
14. menu For more information about Computer Setup see Chapter 2 Software Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 8 Intelligent Manageability Disabling Diskette Boot or Diskette Write IMPORTANT If you disable the diskette drive the FailSafe Boot Block ROM will ignore the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs To disable the factory settings that is to prevent boot from a diskette or prevent save to a diskette follow these steps 1 2 Turn on the workstation When you see the words F10 Setup in the bottom right corner of the screen press F10 NOTE You have approximately two seconds to press F10 If you do not press F10 during this time you must manually turn the workstation off then on again to access the utility From the main menu select Storage then select Removable Media Press the up down arrow keys to select the function you want to disable Press the left right arrow keys to select Disable Save the configuration and exit the utility Restart the workstation NOTE Compaq recommends that you establish a Setup Password to prevent another person from entering the Computer Setup utility and changing any settin
15. 6 20 U Ultra ATA devices 4 24 Ultra ATA Integrity Monitoring 3 5 Ultra ATA SMART hard drive 1 2 Universal Serial Bus See USB Universal Serial Bus USB connector See USB upgrading the ROM 3 17 Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name 0 INDX DOC Last Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED USB connector 1 2 1 5 USB port enabling disabling 2 7 using Compaq Diagnostics for Windows NT 3 4 Computer Checkup TEST 2 11 View System Information INSPECT 2 11 utilities See Computer Setup utilities V VGA controller setting boot order 2 8 View System Information INSPECT See INSPECT voltage select switch 1 5 W website 2 1 3 17 3 18 3 22 3 26 Wide Ultra SCSI SMART hard drive 1 2 Windows logo key 1 7 Windows NT Workstation 1 1 6 13 installing over network 2 1 work environment positioning equipment D 1 workstation access panel removing 4 5 illustrated 4 5 Worsktation Software Reference Addendum 3 28 Index 9 Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name O0 INDX DOC Last Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED
16. Disk Click Start then select Programs Accessories System Tools Continued Compaq Professional Workstation AP200 Reference Guide Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 6 Troubleshooting Solving Disk Problems Continued Problem Diskette drive cannot read a diskette Drive is not found Second IDE Ultra ATA hard drive does not perform optimally Nonsystem disk message displays Cause Diskette is not formatted You are using the wrong diskette type for the drive type Cable is loose Workstation configuration does not recognize second diskette drive You are using the wrong cable for the drive type The system is trying to start from a nonsystem diskette Solution Format the diskette Check the type of drive you are using and use the correct diskette type Check connections Use Computer Setup to enable the second diskette drive Select Diskettes from the Storage menu Reinstall the second IDE Ultra ATA hard drive using an 80 conductor cable This cable comes in the drive option kit Remove the diskette from the drive Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CHO6 DOC Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Solvi
17. E E R S EESE 2 10 View System Information INSPECT csccecesseesseeeereceeeeeseceeceseeesaeeeeeceeeecseceneecnees 2 10 Using Computer Checkup TEST or View System Information INSPECT 2 11 Reinstalling Your SoftWare woessie cess ieee che evacuseves obs ova EA E AEE EEEE SS 2 13 Registrati seie eeir ep E E EEE N E E EER A SE 2 13 Chapter 3 Intelligent Manageability Asset Management aran ae n cos E E EEEE E Bees S EE EE E E E aoe 3 2 Compaq Diagnostics for Windows NT sesssesseeeeeesseessrresreseersseerssreresresesresrerrerenrereneeees 3 3 Fault Management 22 serae ns rE E E E NEE E E E E TEESE EE 3 5 SMART III Hard Drive Fault Prediction sssesssseeeeseeeeesseeesesesreereseesereserrrsreesesserreseereersee 3 5 Ultra ATA Integrity Monitoring eee esee ce cesenseceecseceeceseeseceeeeeseaeeseecaecseecaeenaeeas 3 5 ECC Fault Prediction and Pre Failure Warranty ececeeesesseeseceeceeceeeeeeeeeeceeesaeeseeeeees 3 6 Proactive Backup cscs ceschexg ccs hehaeeeith EE Habeas cies Seba urea dae ees og a ceeds 3 6 Surge Tolerant Power Supply ireccio eteesi sestese ieee eaaet Senee either 3 6 security Management iana tnr nata bie ind hans Secs hee dan EE E ESAS EE eae 3 7 Disabling Diskette Boot or Diskette WTite eee cee eeeceeeeeeeceeeseecaecseesaecseesecneensees 3 8 Disabling a Serial Port or Parallel Port 00 eee cee ceseceeceseeseceseeeeeeeeeseeeaecsaecaeceesaeenees 3 9 Password S CUrity esce
18. REQUIRED 5 2 Network Communications Connecting to an Ethernet Network An RJ 45 Ethernet network connector is included on your workstation Attaching a Network Cable to the RJ 45 Connector Refer to the following illustration to connect a network cable to the RJ 45 connector IMPORTANT If you are connecting to a 100BaseTX network you must use a Category 5 UTP cable Also for Remote Wakeup and Remote Shutdown to function the internal power cable for the network interface controller must be connected to the system board See the section Remote Wakeup and Remote Shutdown in Chapter 3 for information on these features WARNING To reduce the risk of personal injury aka from electrical shock remove all power cords to lt a completely disconnect power from the system before attaching the network cable to the RJ 45 connector Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name F CHO5 DOC Last Saved On 12 14 98 3 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 5 3 ELEM Figure 5 1 Attaching the network cable to the RJ 45 connector A WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telecommunications telephone connectors into the network interface controller NIC receptacles Installing the Network Driver The network device driver enables the workstation to communicate with t
19. Setup prevents reconfiguration of the workstation use of the Computer Setup utility until the password is entered l 2 Turn on or restart the workstation When you see the words F10 Setup appear in the bottom right corner of the screen press F10 NOTE If you do not press the F10 key while the message is displayed you must manually turn the workstation off then on again to access the utility From the main menu select Security then select Setup Password and follow the instructions on the screen Save the configuration and exit the utility Restart the workstation Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 11 Establishing a Power On Password Using Computer Setup Establishing a Power On Password through Computer Setup prevents access to the workstation when power is turned on unless the password is entered The password must be entered each time the workstation is turned on when the key icon appears on the monitor 1 Turn on or restart the workstation 2 When you see the words F10 Setup appear in the bottom right corner of the screen press F10 NOTE If you do not press the F10 key while the message is displayed you must manually turn the workstation off then on again to access the utility 3 From the main menu select Security th
20. Windows NT are registered trademarks of Microsoft Corporation Other product names mentioned herein may be trademarks and or registered trademarks of their respective companies Compaq Professional Workstation AP200 Reference Guide Third Edition February 1999 Part Number 352620 003 ii Contents About This Guide Text COMVENUMONS isosti onserer tates t tee eer E Ero Socks OE i Ser EE O DEEE Er SEENE Eo EER ESED ERETO EErEE eris EES ix Symbolsin Teki arne E E EEE EE EE E ESEE EEE E E de aes X Symbols on Equipment sess cess aee seeks sceescbup os ches dacs posavads a EE oE E EE o S E ai x R ck Stability aeaea i a Sots a E tos bodes avian tie aN wed OA aE hs xi Getting Hel o PE EET TTET xi Compaq Websites isisa eirese e E E E EET E E E E EE R xi Telephone Numbers innare ea T a ea Ea RE ERE E TER T xii Chapter 1 Product Features Standard Configuration Features ssseseeseeeeeersssstesesteerrsrerrsresertrsrerestnertesenteresrertsreeenenseerses 1 1 Front Panel Components s s25s s sisecfh si sseseseseteadesssseesctsessveessseistdbcacss seastssdesveansesteavonscaiebeseseiencde 1 3 Rear Panel Connectors ac 80 hota Sens e peices E E E E dete Ranked Rakesh ares 1 5 Drive Positions oana i ER E E E TERE ota meat comer Dem aN ee 1 6 Using the Compaq Enhanced Keyboard eee csceseesecesceseeeeceseeeeecneeeeecaeesaecsecsaeeseensenseees 1 7 Windows Logo Key escscscssocscsh seeviscsassaicesssaacecsassesevissdsssasbesscovseesassu
21. Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name J APPC DOC Last Saved On 12 14 98 11 23 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED C 2 Power Cord Requirements Country Specific Requirements Use the following table to identify the appropriate accredited agency in your country Table C 1 Power Cord Set Requirements By Country Country Accredited Agency Applicable Note Numbers Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland SETI 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan JIS 3 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 NOTES 1 Flexible cords must be lt HAR gt Type HO5VWV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 Flexible cords must be Type SVT or equivalent No 18 AWG 3 conductor Wall plugs must be a two pole grounding type with a NEMA 5 15P 15A 125V 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 1 0 mm conductor size Wall plugs must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125
22. a SCSI device option kit and the SCSI controller option kit The controller option kit contains the SCSI controller and cable that supports multiple SCSI devices See the section Installing a SCSI Device in this chapter Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 25 Installing Optional SCSI Devices Select models of the Compaq Professional Workstation AP200 have an internal SCSI hard drive preinstalled You can install additional high performance SCSI devices using the external SCSI connector located on the rear panel of the workstation Important Guidelines for Installing Optional SCSI Devices If you are installing additional SCSI devices you must adhere to the following guidelines To preserve data integrity do not install more than 7 SCSI devices per SCSI controller The integrated Wide Ultra SCSI controller requires that a unique SCSI ID 0 7 be set for each SCSI device installed The controller identifies a SCSI device by its SCSI ID number rather than its location Moving a SCSI device from one position to another on the SCSI chain does not affect the communication between the controller and the SCSI device The reserved and available SCSI ID numbers for SCSI devices are as follows OQ SCSI ID 0 is reserved for the primary hard drive a SCSIID 7 is reserved f
23. connectors into the network interface controller NIC receptacles WARNING To reduce the risk of personal injury from hot Z surfaces allow the internal system components to cool before touching A CAUTION Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See Appendix B for more information Open the workstation by removing its access panel See Removing the Workstation Access Panel in this chapter for instructions Install any optional equipment For instructions see the applicable sections of this chapter and the documentation provided with the optional equipment Replace the workstation access panel Reconnect the keyboard monitor network cable and other external devices Reconnect the power cord to the wall outlet Turn on the monitor workstation and other external devices Reconfigure the workstation if necessary See the following section When to Reconfigure the Workstation Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 4 Hardware Upgrades When to Reconfigure the Workstation System configuration is the pr
24. criteria m System Bus m 100 MHz Rated for 100 MHz or faster operation Has an access time CLK to Q of 6nS or less Supports CAS latency 2 or 3 operation Continued Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Solving Memory Problems Continued Problem Out of Memory error Memory count during POST is wrong Insufficient memory error during operation Cause Memory configuration may not be set up correctly You have run out of memory to run the application The memory modules may not be installed correctly Too many Terminate and Stay Resident programs TSRs are installed You have run out of memory for your application 6 19 Solution From the Control Panel icon select the System Performance tab and increase virtual memory Check the application documentation to determine the memory requirements Verify that the memory modules have been installed correctly and that only SDRAM DIMM modules are used Delete any TSRs that you do not need Check the memory requirements for the application or add more memory to the workstation Compaq Professional Workstation AP200 Reference Guide Writer IM Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CHO6 DOC Last Saved On 12 15 98 4 26 PM CO
25. distribution share point over a network connection For instructions on installing Windows NT Workstation over a network download the appropriate SoftPaq from the Compaq website at http www compaq com Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CH02 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 2 Software Setup Software Compaq Setup software provides information you will need about the workstation if you need assistance from Compaq Customer Support These tools can also be used ROM BIOS To change factory default settings and to set or change the system configuration which may be necessary when you add or remove hardware To determine if all the devices installed on the workstation are recognized by the system and functioning properly To determine information about the operating environment of the workstation To solve system configuration errors detected but not automatically fixed during the Power On Self Test POST To establish and manage passwords and other security features To establish and manage energy saving timeouts Your workstation contains a set of software called Basic Input Output System BIOS which is stored in Read Only Memory ROM on the system board The BIOS contains a set of routines for running Power On Self Test POST and for access
26. improperly Do not disassemble crush puncture short external contacts dispose of in water or fire or expose it to temperatures higher than 60 C 140 F In North America dispose of nickel metal hydride or lithium ion batteries by taking advantage of the Compaq battery recycling program You will be provided with a postage paid battery pack mailer pre addressed to a reclamation facility where the metals are recycled Call the telephone number listed in the section About This Guide at the beginning of this guide for more information In Europe do not dispose of batteries with general household waste Dispose of or recycle them by using the public collection system or by returning them to Compaq your authorized Compaq partners or their agents Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 3 Installation Sequence It is very important that you follow this sequence of steps to ensure the proper installation of any optional equipment l If the workstation is already on turn it off and disconnect the power cord from the wall outlet Disconnect the keyboard monitor network cable and other external equipment connected to the workstation WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telecommunications telephone
27. information on static electricity or assistance with product installation contact your Authorized Compaq Reseller Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name I APPB DOC Last Saved On 12 12 98 10 08 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Appendix C Power Cord Set Requirements The power cord set meets the requirements for use in the country where you purchased your equipment The voltage selection switch allows you to select the appropriate line voltage for your server Power cord sets for use in other countries must meet the requirements of the country where you use the server For more information on power cord set requirements contact your Authorized Compaq Dealer General Requirements The requirements listed below are applicable to all countries m The length of the power cord must be at least 6 0 feet 1 8 m and a maximum of 12 feet 3 7 m m The power cord set must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord will be used m The power cord set must have a minimum current capacity and nominal voltage rating of 10 A 125 volts AC or 10A 250 volts AC as required by each country s power system m The appliance coupler must meet the mechanical configuration of an EN60320 IEC 320 Standard Sheet C13 Connector for mating with the appliance outlet on the computer Compaq Professional
28. interfaces Modem type installed Graphics settings NOTE Categories or items of information displayed by View System Information INSPECT are similar to but may vary slightly from those available in Compaq Diagnostics for Windows NT For information on using INSPECT see the section Using Computer Checkup TEST or View System Information INSPECT in this chapter Using Computer Checkup TEST or View System Information INSPECT NOTE Before you run Computer Checkup TEST or View System Information INSPECT you must create a diagnostics diskette Refer to the section Creating a Diagnostics Diskette in this chapter for instructions 1 Restart your workstation from the diagnostics diskette you have created 2 Press Enter to bypass the welcome screen 3 Select either Computer Checkup TEST or View System Information INSPECT then press the Enter key 4 Follow the instructions on the screen See the section below When Running TEST for further instructions 5 To exit either TEST or INSPECT press the Esc key to reach the Exit option then press the Enter key Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CH02 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 12 Software When running TEST 1 Select the option to view the device list A
29. power cord back into the grounded AC outlet and reconnect external devices 10 Reconfigure the workstation if necessary See the When to Reconfigure the Workstation section in this chapter Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 23 Installing Additional Drives The workstation supports up to five drives that can be installed in various configurations When installing additional IDE drives follow these guidelines E For optimal performance connect hard drives to the primary controller Connect expansion devices such as IDE CD ROM tape and diskette drives to the secondary controller m You may install either a third height or a half height drive into a half height bay Em You must install guide screws to ensure that the drive will line up correctly in the drive cage Compaq has provided extra guide screws installed in the front of the workstation chassis behind the front bezel Some options use M3 metric hardware Compaq supplied metric screws are black Figure 4 15 Identifying the metric screws Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COM
30. set Solution Be sure that the monitor can accept the same sweep rate as the resolution chosen Disable monitor energy saver feature 1 If you are using BNC cables be sure that the Red Green and Blue BNC cables are connected to the corresponding monitor connectors 2 Be sure your monitor s RGB inputs are set to 75 ohms Adjust the monitor brightness and contrast controls Verify that the video cable is securely connected to the video card and the monitor Set the RGB switch and sync options if this option is available to 75 ohms with the sync set to External Refer to the documentation included with the monitor Continued Compaq Professional Workstation AP200 Reference Guide Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CHO6 DOC Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 10 Troubleshooting Solving Display Problems Continued Problem Blurry display or requested resolution cannot be set Screen goes blank The picture is broken up or it rolls jitters or blinks Monitor overheats Cause If the graphics controller was upgraded the correct display drivers may not be loaded You may have a screen blanking utility installed or energy saver features are enabled The monitor connections may be incomplete or the monitor may be incorrectly adjusted There is not eno
31. the F10 Setup message appears in the lower right corner of the screen press the F10 key NOTE If you do not press the F10 key while the message is displayed you must turn the workstation off then on again to access the utility The F12 key initiates Network Service Boot for Remote System installation See Chapter 3 of this guide for more information about this feature The Computer Setup menu appears with the following menu headings File Storage Security Power and Advanced See Table 2 1 for a description of the features available in Computer Setup 3 Press the arrow keys or the Tab key to select the option you want then press the Enter key To return to the main menu press the Esc key 4 To apply and save changes select File then Save Changes and Exit If you selected an option that automatically restarted the workstation changes were applied at that time If you have made changes that you do not want applied select Ignore Changes and Exit If you have already applied changes you now want to eliminate select Set Defaults and Exit This option will restore the original system defaults Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CH02 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 6 Software Table 2 1 Computer Setup Task View the product name processor t
32. tolerance 3 6 power switch setting configuration 2 7 power on light 1 3 Power on Password 3 7 3 10 enabling 2 7 Power On Self Test See POST setting the POST mode 2 7 Power On Self Test messages See POST Pre failure Warranty for ECC memory 3 6 PremierSound 1 2 printer mode setting 2 8 printer problems solving 6 12 Proactive Backup 3 6 processor 4 15 processor viewing speed and type 2 6 product name viewing 2 6 Prompted Diagnostics 2 12 Q Quick Check Diagnostics 2 12 QuickBoot selecting 2 7 QuickLock QuickBlank 3 7 3 15 disabling 2 7 enabling 2 7 R rear audio connectors headphone connector 1 5 line in audio connector 1 5 line out audio connector 1 5 microphone connector 1 5 rear panel connectors AGP connector 1 5 external SCSI connector 1 5 keyboard connector 1 5 mouse connector 1 5 NIC connector 1 5 parallel connector 1 5 power cord connector 1 5 serial connector 1 5 serial second connector 1 5 Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name 0 INDX DOC_ Last Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED rear panel connectors Continued Universal Serial Bus USB connector 1 5 voltage select switch 1 5 reconfiguring the computer 6 4 6 13 registering your workstation 2 13 reinstalling your software 2 13 Remote Management Administrators Guide 3 18 3 22 remote ROM flash 3 18 Remote Security Management 3 2
33. using a printer you need a printer driver m Take out all diskettes from the diskette drives before you turn on your system Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Solving Minor Problems 6 3 You may be able to easily resolve the minor problems described in this section If a problem persists and you are unable to resolve it yourself contact your Compaq Authorized Dealer or Reseller See the Getting Help section in the front of this guide for a list of Compaq worldwide technical support telephone numbers Problem Workstation won t turn on Workstation appears Table 6 1 Solving Minor Problems Cause Workstation is not connected to an external power source Cables to the external power source are unplugged A defective PCI or ISA card has been installed Software control of the Solution Connect to an external power source Verify that cables connecting the workstation and the external power source are plugged in properly Remove any adapter card that was just installed Press and hold the power button locked up and won t turn off when the power button is pressed power switch is not functional for four seconds then release This action invokes the hardware override for the power button Workstation date and time displa
34. 00 Reference Guide Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED E 10 Error Codes Power On Self Test Message Continued Message Beeps Probable Cause Recommended Action Flashing Caps Lock 1L 2S Video controller is not present or 1 od CMOS is incorrectly initialized 2 If video card has been added remove and reseat Flashing Scroll Lock 2L 1S System board hardware failure Replace the system prior to video board L Long S Short NOTE If you have replaced the standard keyboard with a Universal Serial Bus USB keyboard you will hear the beep sequences for these error codes but will not see the flashing lights Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Appendix F Specifications Table F 1 Specifications Component U S Metric Minitower Dimensions Height 17 65 in 44 83 cm Width 6 60 in 16 76 cm Depth 17 11 in 43 46 cm Desktop Dimensions Height 6 60 in 16 76 cm Width 17 65 in 44 83 cm Depth 17 11 in 43 46 cm Approximate Weight 26 Ib 12 kg Power Supply 115 VAC 230 VAC Operating Voltage Range 90 132 VAC 180 264 VAC Rated Voltage Range 100 127 VAC 200 250 VAC Rated Line Frequency 50 60 Hz 50 60 Hz Continued Compaq Professional Workstation AP200 Reference Guide Writer M Church
35. 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Solving Hardware Installation Problems 6 13 You may need to reconfigure the workstation when you add or remove hardware such as an additional diskette drive To reconfigure the workstation in Windows NT Workstation 4 0 after installing new hardware run the Computer Setup utility See Chapter 2 Software for more information on Computer Setup Problem A new device is not recognized as part of the workstation system Table 6 6 Solving Hardware Installation Problems Cause The workstation needs to be reconfigured to recognize the device Cable s of new external device are loose or power cables are unplugged Power switch of new external device is not turned on Solution Follow the reconfiguration instructions Verify that all cables are properly and securely connected and that pins in the cable or connector are not bent down Turn off the workstation turn on the external device then turn on the workstation to integrate the device with the workstation system Compaq Professional Workstation AP200 Reference Guide Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CHO6 DOC Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 14 Troubleshooting Solving Network Problems Some common causes and solu
36. 1 Remote System Installation 3 23 Remote Wakeup and Remote Shutdown 5 2 removable media boot control 3 7 write control 3 7 replicating your setup 3 23 RJ 45 connector connecting to network 5 2 illustrated 5 3 ROM upgrade local 3 17 recovery from ROM upgrade failure 3 19 remote 3 18 ROMPaq diskette 3 17 upgrading ROM BIOS 3 17 S screws identifying illustrated 4 23 SCSI adapter 68 to 50 pin 4 27 SCSI connector 1 5 SCSI controller 4 14 SCSI devices 68 to 50 pin adapter 4 27 Index 7 SCSI devices Continued cabling 4 26 hard drive 1 2 important installation guidelines 4 25 installing 4 25 setting ID numbers 4 25 terminating SCSI chain 4 25 SCSI ID numbers setting 4 25 SCSI problems solving 6 7 SDRAM 1 1 security 1 2 security management 3 1 3 7 enabling a Power on Password 2 7 enabling a Setup Password 2 7 enabling disabling network server mode 2 7 enabling disabling QuickLock QuickBlank 2 7 features overview 3 7 serial connector 1 1 1 5 serial interface control 3 7 serial interface disabling 3 9 serial number 1 10 serial port disabling 2 7 enabling 2 7 setting resources 2 8 serial second connector 1 5 setup replicating 3 23 Setup Password 3 7 3 10 enabling 2 7 setup utilities See Computer Setup utilities shipment preparation D 3 Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File
37. 20 003 File Name C CHO2 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Computer Setup Continued Task Enable disable timeouts or manually select timeout values NOTE These selections appear only if energy saver mode is set to Advanced Set the power button configuration on off or suspend wakeup and enable disable power LED blink in suspend mode NOTE This selection does not appear if the energy saver mode is disabled Enable the Power On Password For more information see the section Security Management in Chapter 3 Enable disable network server mode keyboard QuickLock screen when locked and or QuickLock in energy saver mode For more information see the section Security Management in Chapter 3 NOTE This selection appears only if a Power On Password is set Enable the Setup administrator Password For more information see the section Security Management in Chapter 3 Enable disable serial parallel and USB ports and audio security Set the Asset Tag See Chapter 3 for more information Set the keyboard locale setting for example English or German for the System ID entry Also allows setting of Chassis serial number if current number is invalid Set the POST mode QuickBoot and enable disable POST messages Computer Setup Selection Select Power then select Timeouts Select Power then select Energy Saver Options Select Security then se
38. 2620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Solving Network Problems Continued Problem Cause Network controller The network controller stopped working is defective without apparent cause Continued Cannot connect to The network controller network server when is not configured attempting Remote properly System Installation A Remote Management System installation Server is not available 6 17 Solution Contact your Compaq Authorized Service Provider Run Computer Setup and modify the embedded NIC settings Be sure the Remote Management System Installation Server is configured properly Compaq Professional Workstation AP200 Reference Guide Writer IM Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 18 Troubleshooting Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table Table 6 8 Solving Memory Problems Problem Cause Solution System won t boot Memory module is not Replace the memorymodule with an or does not function the correct type or industry standard ECC properly after speed grade for the unregistered 168 pin synchronous installing additional system dynamic random access memory memory modules SDRAM DIMM that meets the following
39. 5 inch high density diskette drive mounted in the 5 25 inch one third height bay O and Two 3 5 inch one third height bays for hard drives NOTE Drive bay numbers are stamped on the chassis behind the front bezel To verify the type and size of the storage devices installed in your computer run Compaq Computer Setup See Chapter 2 Software for more information Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CHO1 DOC_ Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Using the Compag Enhanced Keyboard Figure 1 4 Identifying special function keys Table 1 4 Special Function Keys Identifier Key Function o Ctrl Used in combination with another key its effect depends 7 on the application software you are using Windows Used to open the Start menu in Microsoft Windows NT Logo Workstation 4 0 Used in combination with other keys to perform other functions See next table Alt Used in combination with another key its effect depends 4 on the application software you are using 6 Application Used like
40. 52620 003 File Name C CHO2 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 13 Reinstalling Your Software If the preinstalled software on your workstation has been deleted you can install Windows NT Workstation 4 0 and the Compaq support software using SmartStart for Workstations For more information about SmartStart for Workstations refer to the Software Installation Guide There are also online help files located on the SmartStart for Workstations CD Registration Be sure to register your workstation with Compaq Registration establishes a record of ownership and gives you an opportunity to receive product announcements updates and other communications periodically if you choose to do so Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CH02 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Chapter 3 Intelligent Manageability Intelligent Manageability combines innovative hardware technology with systems management tools from Compaq and other leading vendors to make Compaq workstations easier to inventory troubleshoot protect and maintain Intelligent Manageability features focus on m Asset Management Fault Management Security Management Configuration Management Integration Management Compaq Professional Workstation AP200 Refer
41. 7 internal components 4 14 international regulations A 6 interrupt sharing enabling disabling 2 8 IRQ settings configuring for PCI devices 2 8 ISA back to back I O delay setting 2 8 J Japanese Notice A 5 K key icon 3 11 keyboard 1 2 1 7 connector 1 5 enabling and disabling 3 15 illustrated 1 7 national delimiter characters 3 14 Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name 0 INDX DOC_ Last Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED keyboard Continued placement D 1 setting locale 2 7 tilt feet 1 10 using Windows logo keys 1 8 keyboard lights identifying 1 9 illustrated 1 9 3 21 keyboard tilt feet illustrated 1 10 keys Windows logo 1 7 L laser devices A 6 laser product label A 7 LED blink enabling disabling during energy save 2 7 lights keyboard 1 9 line in audio connector 1 5 line out audio connector 1 5 Local Alert Pop Up Dialog 6 21 Management Agents for Workstations 3 28 6 21 memory 1 1 installing additional 4 15 viewing size 2 6 memory modules installing 4 15 sockets 4 14 memory problems solving 6 18 microphone connector 1 5 Microsoft Windows NT Workstation 1 1 2 1 installing over network 2 1 Index 5 minitower configuration changing to desktop 4 8 illustrated 4 10 minor problems solving 6 3 monitor connector 1 5 mouse 1 2 connector 1 5 enabling and disabling 3 15 mouse co
42. AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Chapter 1 Product Features Standard Configuration Features m Microsoft Windows NT Workstation 4 0 operating system software preinstalled m One standard 400 MHz or 450 MHz Intel Pentium II processor or a 500 MHz Intel Pentium HI processor featuring MMX technology with a 100 MHz system bus m A512 kilobyte K secondary L2 cache integrated into the processor module not expandable m A minimum of 64 megabytes MB of ECC unregistered synchronous dynamic random access memory SDRAM standard expandable to 768 MB installed in dual inline memory modules DIMMs m Compaq flexible ATX chassis configurable either as a minitower or desktop workstation m One Accelerated Graphics Port AGP controller installed in the AGP slot For information about the graphics controller installed on your workstation refer to the appropriate guide on the SmartStart for Workstations CD under X DOCS GRAPHICS where X is your CD ROM drive designation To view one of the pdf files use Adobe Acrobat Reader To install Adobe Acrobat Reader refer to the Software Installation Guide m Three PCI expansion slots one ISA expansion slot one combination slot for either a PCI or an ISA expansion board and one Accelerated Graphics Port AGP slot m BIOS ina flash memory device supporting PCI auto config
43. Be sure the subpanel and front bezel align properly with alignment tabs 11 Reconnect the power cord to the grounded AC outlet and the network cable then any external devices to the system Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 11 Changing from a Desktop to a Minitower Configuration 1 6 Turn off the workstation and any external devices Disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external devices from the system Remove the workstation access panel Remove the front bezel Disconnect all power and data cables from the drives in the 5 25 inch drive bays To release the drives from the 5 25 inch drive bay press the drivelock as shown While pressing the drivelock pull the drives out of the drive bay Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 12 Hardware Upgrades 7 After placing the workstation in the minitower position gently slide the drives back into the bay
44. C Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 23 Remote System Installation Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server The Remote System Installation feature is usually used as a system setup and configuration tool and can be used for the following tasks m Formatting a hard drive m Installing an operating system m Installing application software or drivers To initiate Remote System Installation press F12 when the F 2 Network Service Boot message appears in the lower right corner of the screen Replicating Your Setup This procedure gives an administrator the ability to easily copy one setup configuration to other workstations of the same model This enables faster more consistent configuration of multiple workstations To replicate your setup 1 Turn on or restart the workstation 2 When you see the words F10 Setup appear in the bottom right corner of the screen press F10 NOTE If you do not press the F10 key while the message is displayed you must turn off the workstation then on again to access the utility 3 From the main menu select File then select Save to Floppy and follow the instructions on the screen 4 To replicate the configuration select File then select Restore from Floppy and follow the instructions on the screen Compaq Professional Workstation AP200 R
45. COMPAQ Professional Workstation AP200 Reference Guide Third Edition February 1999 Part Number 352620 003 Compaq Computer Corporation Notice The information in this publication is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL THIS INFORMATION IS PROVIDED AS IS AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES EXPRESS IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR PARTICULAR PURPOSE GOOD TITLE AND AGAINST INFRINGEMENT This publication contains information protected by copyright No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Compaq Compaq Insight Manager ROMPagq QVision SmartStart NetFlex QuickFind PaqFax registered United States Patent and Trademark Office Netelligent SoftPaq QuickLock are trademarks and or service marks of Compaq Computer Corporation Microsoft MS DOS Windows and
46. E EE E T ed es 6 7 Solving Display Problems s sitiress snese st orsono ieeesacten chpscssh epepescdansechasbis cbesdestenchasheatenceed ed 6 8 Solving Printer Problems isisa neo bee Rin she Bese ache Sia BAe 6 12 Solving Hardware Installation Problems 0 c cece cee cese cee ceseeseceeceseeeeceseeeeecaeeeaecsaeaeenees 6 13 Solving Network Problems naie erae rre E EE A E rE E EEE E RTN 6 14 Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED vi Troubleshooting continued Solving Memory Problems sirike reissoort aieas scasdsciesvaebssshepiossnstbansssvistsceasssonndeseyass 6 18 Solving CD ROM Problem Sire oaeee eane EEEn E E E EAEE E EE TREE E 6 20 Solving Software Problems v 05 sccsc ssssdsss ee seshes tireotrop e EE Ee E SEESE EAEE 6 20 Troubleshooting Using Compaq Intelligent Manageability Features 0 00 eee eee cece 6 21 Contacting Compaq Customer Support eee eee eececeseceeeeseecsecosesaecsaesaecneceseeeeeeeeeeseneeags 6 21 Appendix A Regulatory Compliance Notices Federal Communications Commission Notice ccceceseeseceeceseeeeceeeeeeeeeeeeeeeeeeseecaeceesaeenees A 1 Class A Equipment isese cs cescesusedeete see s situs sec a E EEE EEEE EE EE E E ie A 1 Class B Equipment 1 20 4 innn r e A e a E RE A E E tess
47. ED TO KNOW REQUIRED A 6 Regulatory Compliance Notices Laser Devices The CD ROM drive contains a laser device All Compaq systems equipped with a laser device comply with safety standards including International Electrotechnical Commission IEC 825 With specific regard to the laser the equipment complies with laser product performance standards set by government agencies as a Class laser product The product does not emit hazardous light the beam is totally enclosed during all modes of customer operation and maintenance Laser Safety Warnings WARNING To reduce the risk of injury from laser radiation or Z damage to the equipment observe the following precautions with the CD ROM drive m Do not open any panels operate controls make adjustments or perform procedures to a laser device other than those specified herein m Allow only Compaq Authorized Service Technicians to repair the laser equipment m Do not stare into the laser beam Compliance with CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Compliance with International Regulations All Compaq systems equipped with CD ROM drives comply with appropriate safety standards including IEC 825 Writer
48. ESE O TEESE EE EREE A 7 Laser Information 22 3 4 icici Aiwa sc Bash eve AAA seins e n AE eA AAs A 7 Battery Replacement Notice ss cc siss deccscessscuscasssech eshsdessesuansssessas cesses soenesosseessussesesacasscsnoassseseess A 8 Appendix B Electrostatic Discharge Grounding Methods woii Ries eta i Asa as eddies eter B 2 Appendix C Power Cord Set Requirements General REQUILEMECNIS onran a e e E E KE EEEE E EER EE C 1 Country Specific Requirements irese a e E E E aa rae EEE Ee EE EES C 2 Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Appendix D Routine Workstation Care and Shipping Preparation Routine Computer Care CD ROM Drive Precautions Appendix E Error Codes Appendix F Specifications Appendix G Clearing Configuration Memory Index vii Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED About This Guide ix This guide is designed to be used as step by step instructions for installation and as a reference for operation troubleshooting and future upgrades Text Conventions This document uses the following conventions to distinguish elements of text
49. Keys USER INPUT FILENAMES Menu Options Command Names Dialog Box Names COMMANDS DIRECTORY NAMES and DRIVE NAMES Type Enter Keys appear in boldface A plus sign between two keys indicates that they should be pressed simultaneously User input appears in a different typeface and in uppercase File names appear in uppercase italics These appear in initial capital letters These always appear in uppercase When you are instructed fo type information type the information without pressing the Enter key When you are instructed to enter information type the information and then press the Enter key Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED x About This Guide Symbols in Text These symbols may be found in the text of this guide They have the following meanings WARNING Indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Indicates that failure to follow directions could result IN in damage to equipment or loss of information IMPORTANT Presents clarifying information or specific instructions NOTE Presents commentary sidelights or interesting points of information Symbols on Equipment These icons are located on equipme
50. MPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 20 Troubleshooting Solving CD ROM Problems If you encounter CD ROM problems refer to the common causes and solutions listed in the following table or to the documentation that came with the optional CD ROM Table 6 9 Solving CD ROM Problems Problem Cause Solution System will not boot The CD ROM boot is not Run the Computer Setup from CD ROM drive enabled through the Computer utility and set the drive Setup utility priorities CD ROM devices are CD ROM drive is not Refer to the documentation not detected driver is connected properly or is not that came with the CD not loaded properly terminated ROM Solving Software Problems Most software problems occur as a result of the following m The application was not installed correctly E Memory was not allocated correctly m There is a conflict between applications Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 21 Troubleshooting Using Compaq Intelligent Manageability Features The Local Alert Pop Up Dialog notifies you of an impending or actual hardware failure If the workstation is connected to a network and the Compaq Management Agents for Workstations are installed and configured a Simple Network Management Protocol SNMP trap message is sent to the specified SNMP compli
51. Name 0 INDX DOC Last Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Index 8 Simple Network Management Protocol See SNMP slots expansion 4 14 SMART III Hard Drive Fault Prediction 3 5 SNMP 3 5 3 28 software reinstalling 2 13 support 3 26 Software Installation Guide 2 13 4 2 5 1 software problems solving 6 20 speaker 1 2 special function keys illustrated 1 7 specifications F 1 subpanel removing 4 7 support software 1 2 3 26 Support Software CD kit 3 17 3 18 3 22 3 26 surge tolerant power supply 3 6 suspend mode enabling disabling power LED blink 2 7 setting power button configuration 2 7 suspend configuring power button 3 24 Symbols intext x on equipment x synchronous dynamic random access memory SDRAM See SDRAM system board revision viewing 2 6 system bus speed 4 15 system configuration 4 4 system ROM date viewing 2 6 system time and date setting 2 6 T Taiwan Notice A 5 tape drive installing 4 28 technical support 6 21 Telephone Numbers xii TEST 2 10 using 2 11 Text Conventions ix three button mouse 1 2 time setting 2 6 timeout values selecting 2 7 Token Ring network 5 1 troubleshooting CD ROM problems 6 20 contacting Compaq customer support 6 21 disk problems 6 4 6 6 display problems 6 8 hardware installation problems 6 13 helpful hints 6 2 memory problems 6 18 minor problems 6 3 network problems 6 14 printer problems 6 12 SCSI problems 6 7 software problems
52. O KNOW REQUIRED 4 19 3 Remove the screw securing the expansion slot cover then remove the slot cover from the slot as illustrated Figure 4 12 Removing the screw and expansion slot cover Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 20 Hardware Upgrades 4 Slide the expansion board into the expansion slot and press it firmly into place Figure 4 13 Installing an expansion board The processor in your workstation may look slightly different than the one pictured NOTE When you install an expansion board make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot Replace the screw at the side of the expansion slot Replace the workstation access panel Connect external cables to the installed board if needed oOo ND y Plug the network cable back into the system Plug the power cord back into the grounded AC outlet Reconnect external devices 9 Reconfigure the workstation if necessary See the When to Reconfigure the Workstation section in this chapter Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COM
53. PAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 21 Removing an Expansion Board 1 ye Ge Turn off the workstation and any external devices then disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external devices from the system NOTE You would remove the Accelerated Graphics Port AGP graphics controller the same way you would remove another expansion board IMPORTANT On a power managed system the power cord must be disconnected from the grounded AC outlet Remove the workstation access panel Disconnect any cables attached to the expansion board Remove the screw at the side of the expansion slot Hold the board at each end and carefully rock it back and forth until the connectors pull free from the slot Be sure not to scrape the board against other components Figure 4 14 Removing an expansion board The processor in your workstation may look slightly different than the one pictured 6 Store the board in antistatic packaging Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 22 Hardware Upgrades 7 Install an expansion slot cover to close the open slot 8 Replace the workstation access panel 9 Plug the network cable back into the system Plug the
54. PAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 24 Hardware Upgrades Using the Cable Select Feature with IDE Ultra ATA Devices Select models of the Compaq Professional Workstation AP200 have an internal IDE Ultra ATA hard drive preinstalled Optional IDE drives are available from Compaq in kits that include a special drive cable The configuration of the drives employs a cable select feature that identifies the drives as device 0 primary drive or device 1 secondary drive The system board determines which drive is device 0 or device 1 based on the way the drives are connected to the special drive cable The device 0 drive is the drive connected to the short segment of the drive cable or the connector closest to the system board the device 1 drive is the drive connected to the long segment of the drive cable Drive installation requires no jumper setting changes on the existing or optional drives All Compaq drives have the jumpers preset for cable select installation NOTE If you are installing a second IDE device on the primary controller you must use an 80 conductor IDE Ultra ATA cable for optimal performance This cable is included with the drive option kit IMPORTANT Compaq does not support mixing IDE Ultra ATA and SCSI hard drives in the same system If you are replacing a hard drive in bay 4 or 5 it must be of the same type If you are replacing the IDE Ultra ATA hard drive in your workstation with a SCSI hard drive you will need
55. Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Security Management Your workstation includes security features to protect the workstation and data from unauthorized access You can view Security Management features and current settings by using Compaq Diagnostics for Windows NT or system management applications from the Compaq Management Solution Partners Feature Removable Media Boot Control Removable Media Write Control Serial or Parallel Interface Control Power on Password QuickLock Setup Password NOTE Table 3 1 Security Features Purpose Prevents booting from the removable media drives Prevents writing to the removable media drives Prevents transfer of data through the integrated serial or parallel interface Prevents use of the workstation until the password is entered This can apply to both initial workstation startup and restarts Disables keyboard and mouse interface without exiting applications The Power on Password must be set to enable QuickLock Prevents reconfiguration of the workstation use of the Computer Setup utility until the password is entered How It Is Established From the Computer Setup menu From the Computer Setup menu From the Computer Setup menu From the Computer Setup menu From the Computer Setup menu From the Computer Setup
56. Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 14 Intelligent Manageability National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation Table 3 2 National Keyboard Delimiter Characters Arabic Russian Belgian Slovakian BHCSY Spanish Brazilian Swedish Finnish Chinese Swiss Czech Taiwanese Danish Latin Thai American French Turkish French U K English Canadian German U S English For Bosnia Herzegovina Croatia Slovenia and Yugoslavia Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 15 QuickLock QuickLock disables the keyboard and mouse interface without exiting open applications Enabling QuickLock 1 Turn on or restart the workstation 2 When you see the words F10 Setup appear in the bottom right corner of the screen press F10 NOTE If you do not press the F10 key while the message is displayed you must manually turn the workstation off then on again to access the utility 3 From the main menu select Secur
57. Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name M APPF DOC Last Saved On 12 14 98 2 41 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED F 2 Specifications Specifications Continued Environmental Requirements U S Metric Temperature Operating 50 to 95 F 10 to 35 C Shipping 4 to 140 F 20 to 60 C Humidity noncondensing Operating 20 to 80 Nonoperating 10 to 90 Maximum Altitude unpressurized Operating 10 000 ft 3 048 m Nonoperating 30 000 ft 9 144 m Power Output 200 W Rated Input Current 5 5 A 3A maximum 145W200w 4A 2A Heat Dissipation 1050 Btu hr 265 kg cal hr maximum 145 W 200W 750 Btu hr 189 kg cal hr Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name M APPF DOC Last Saved On 12 14 98 2 41 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Appendix G Clearing Configuration Memory G 1 The workstation s configuration memory CMOS may occasionally be corrupted When this occurs it is usually due to software or hardware that is not functioning accurately or due to the addition or removal of expansion boards If the workstation s configuration memory becomes corrupted it is necessary to clear the configuration memory l 3 Turn off the workstation and any external devices and disconnect the power cord from the grounded AC outlet Disconnect the keyboard monitor network cable an
58. RA si ess BIR Rae A 2 MOdifi cations isiksi kirren sks sscessoecnss ceuseasipsueidess sevedesesseesdassipsdeedessdocdsenssiesdesbessecoeesses A 2 Cables sccsscays cage pan teec pokes EE E E EER EE Shad dad E E E peer eden A 2 Declaration of Conformity for Products Marked with FCC Logo United States Only A 3 Mouse Compliance Statement eee ceeceeeeeeececeseeseeseeseceseeseesaecaecsecsseseeeseeeeseesaeeaes A 4 Canadian Notice Avis Canadien cccccccessccesseceseceecsseceseaeecsscececececesaecenenaecesnaseneseeensaees A 4 Class A Equipment i eiee r becca bec E dead a econ E EE E N a Ea A 4 Class B Equipment si iscs stsccuscpscessossestetes chsadscpesesassitaeadosdig chacessbiien dosaup EEE E EEE EE A 4 European Union NoUces 455 5 nic ais hess A aeheces Baus E tees BEA es EE AS ESE A 4 Japanese NOtiCE fcc cesssecssessdedkassssacusciegesssessaskidas ones Seis sagas as sdbuca AEE Ease Eora sess deysdesaschasdssetsee eaei A 5 Taiwan NOICE i ii pr E ETE E E N EE E le EEEE ities abut bids E aetna A 5 Teaser DEVICES inienn Ee eer a a E iE aa A sek yp ob EEE e E E EE EE ESR A 6 Laser Safety Warming Snine ene a e e rE e E EEE OE EE AES TE A 6 Compliance with CDRH Regulations sessesesseeeseeeeeeeseeessreesereeeresserrsserresrersreeesrrereerert A 6 Compliance with International Regulations ssesesseessssseeesseeesseeeertsreersseeresesesreeesreseeees A 6 Laser Product Teabel i s siscc sesssciatsssnsee oo cheat eer pae ae veel eE E
59. Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED DMI 3 2 overview 3 27 drive bays 1 2 1 6 4 14 drive cables connecting 4 34 illustrated 4 29 drive mounting screws 4 14 drive positions illustrated 1 6 drivelock 4 14 drives installing optional 3 5 inch 4 31 illustrated 4 32 installing optional 5 25 inch 4 28 illustrated 4 29 installing optional guidelines 4 23 installing illustrated 4 9 removing 4 34 illustrated 4 35 dual inline memory modules DIMMs 1 1 installing 4 15 dual state power button 3 24 E ECC 1 1 4 15 ECC Fault Prediction 3 6 electrostatic discharge B 1 energy saver mode enabling disabling power LED blink 2 7 selecting timeout values 2 7 setting 2 6 enhanced keyboard 1 2 1 7 connector 1 5 enabling and disabling 3 15 Index 3 enhanced keyboard Continued illustrated 1 7 tilt feet 1 10 using Windows logo keys 1 8 Error Checking and Correcting ECC memory See ECC Error Checking and Correcting memory ECC See ECC error codes See POST Ethernet network interface controller 1 2 See NIC European Union Notice A 4 expansion board installing 4 18 removing 4 21 expansion slots 1 1 4 14 external SCSI connector 1 5 F FailSafe Boot Block ROM 3 8 3 19 Fault Management 3 1 3 5 ECC Fault Prediction 3 6 Pre failure Warranty for ECC memory 3 6 Proactive Backup 3 6 SMART III Hard Drive Fault Prediction 3 5 surge tolerant power supply 3 6 Ultra ATA Integrity Monitoring 3 5
60. V configuration Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name J APPC DOC Last Saved On 12 14 98 11 23 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED D 1 Appendix D Routine Workstation Care and Shipping Preparation Routine Computer Care To take care of your computer and monitor Operate the computer on a sturdy level surface Leave a 3 inch 7 6 cm clearance at the back of the system unit and above the monitor to permit the required airflow Never operate the computer with the cover or side panel removed Never restrict the airflow into the computer by blocking the front vents or air intake Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold For information about the recommended temperature and humidity ranges for your computer refer to Appendix F Specifications Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Turn off the computer before you do either of the following m Wipe the exterior of the computer with a soft damp cloth as needed Using cleaning products might discolor or damage the finish a Occasionally clean the air vents on the front and back of the computer Lint and other
61. a selected category click More in the Information Level box NOTE Categories or items of information displayed by Compaq Diagnostics for Windows NT are similar to but may vary slightly from the information presented in View System Information INSPECT Review and print this information and if necessary discuss it with your authorized Compaq Reseller or Service Provider NOTE To print the information click File then select Print Select one of the following options Detailed Report All Categories Summary Report All Categories or Current Category Click OK to print the report you selected To exit Compaq Diagnostics for Windows NT click File then click Exit Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Fault Management Fault Management features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime When a fault occurs the workstation displays a Local Alert message containing a description of the fault and any recommended actions You can then view current system health by using Compaq Diagnostics for Windows NT If the workstation is connected to a network managed by Compaq Insight Manager or other Simple Network Management Protocol SNMP based management products for example HP OpenView or IBM Tiv
62. ade the task of locating accessing evaluating and installing the latest support software easier There are two methods you can use to access support software m You can order the Compaq Support Software CD kit This set of compact discs contains the latest device drivers utilities and ROM images needed to run your Compaq workstation m You can download the drivers and utilities from the Compaq website http www compag com NOTE Both the Compaq Support Software CD kit and the website include The Locator with Decision Support a comprehensive listing of the device drivers utilities flashable ROM images and more categorized by operating system computer family and model for easy retrieval Decision Support provides detailed information for each piece of support software including descriptions features enhancements dependencies and critical updates Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 27 If you choose to purchase the Compaq Support Software CD Kit you have two options m You can purchase a single CD that gives you one time access to the latest support software m You can purchase a yearly subscription that delivers up to 12 monthly CDs The annual subscription ensures your continuous access to the latest developments NOTE If you call Compaq to place an or
63. al 4 2 replacing 4 36 illustrated 4 37 battery replacement notice A 8 bays drive 1 2 1 6 Index 1 beeps 3 19 bezel blank removing 4 7 BIOS 1 1 boot modes 6 1 boot order specifying for peripheral devices 2 6 bus priority setting 2 8 bus speed 4 15 buttons power 3 24 C cable select feature 4 24 cache memory 1 1 Canadian Notice A 4 care of your computer D 1 CDRH regulations A 6 CD ROM cleaning D 2 drive 1 2 installing 4 28 drive activity light 1 3 eject button 1 3 headphone jack 1 4 precautions D 2 volume 1 4 CD ROM problems solving 6 20 Clean Boot mode 6 1 CMOS clearing when corrupted G 1 Compaq Diagnostics for Windows NT 3 2 3 3 3 5 3 7 using 3 4 Compaq Fast Autosensing Ethernet Network Interface Controller NIC NC 3121 See NIC Compaq Management Agents for Workstations 3 5 3 28 6 21 Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name O0 INDX DOC Last Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Index 2 Compaq Management Solutions Partners Program 3 2 3 29 Compaq Support Software CD kit 3 26 See Support Software CD kit Compaq Website xi 2 1 3 17 3 18 3 22 3 26 computer care cleaning exterior D 1 routine care D 1 shipment preparation D 3 Computer Checkup TEST See TEST Computer Setup exiting without saving changes 2 8 replicating 3 23 res
64. an important safety feature To avoid the risk of electrical shock or damage to the equipment do not disable this feature Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CH01 D0C Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Rear Panel Connectors Figure 1 2 Identifiers o 2 Rear panel connectors Table 1 2 Rear Panel Connectors Connector Identifiers Power cord connector Voltage select switch Two universal serial bus USB 117 connectors Keyboard connector Mouse connector Parallel connector Serial connector Second serial connector Connector AGP connector External SCSI connector NIC connector Headphone connector Line out audio connector Line in audio connector Microphone connector Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CH01 D0C Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 1 6 Product Features Drive Positions Figure 1 3 Identifies drive positions Table 1 3 Drive Positions Identifiers Connector and Two 5 25 inch half height bays for optional drives One 1 44 MB 3
65. anagement Remote Wakeup Remote Shutdown Remote System Installation Setup replication ability Advanced Configuration and Power Interface ACPI ready hardware Dual state power button Compaq Support Software CD kit and support from the Compaq website NOTE Your workstation must be connected to a network to take advantage of all Configuration Management features Use of some features also requires an established Setup Password Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 17 Upgrading the ROM Your workstation comes with reprogrammable flash ROM read only memory By establishing a Setup Password in Security Management you can protect the ROM from being unintentionally updated or overwritten This is important to ensure workstation operating integrity Should you need or want to upgrade your ROM you can m Order an upgraded user ROMPaq diskette from Compaq m Order the Compaq Support Software CD kit m Download the latest ROMPaq images from the Compaq website at http www compag com i CAUTION For maximum ROM protection be sure to establish a Setup Password The Setup Password prevents unauthorized ROM upgrades Local ROM Upgrade To upgrade the ROM after you receive or download a user ROMPagq diskette 1 Insert the user ROMPag diskette in the diskette drive a
66. ant management application The Local Alert Pop Up Dialog also tells you the steps you need to take prior to a hardware failure to avoid loss of data and damage to the workstation The system administrator can create a customized action message that might include contact telephone or pager numbers To close the Local Alert Pop Up Dialog click the Close button To retrieve fault information after closing the dialog run Compaq Diagnostics for Windows NT For more detailed information see Chapter 3 Intelligent Manageability Contacting Compaq Customer Support For help and service contact your Compaq Authorized Reseller or Dealer See the Getting Help section in the front of this guide for a list of Compaq worldwide technical support telephone numbers NOTE If you take your workstation to a Compaq Authorized Reseller Dealer or Service Provider for service remember to provide the setup and power on passwords if they are set Compaq Professional Workstation AP200 Reference Guide Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED A 1 Appendix A Regulatory Compliance Notices Federal Communications Commission Notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free
67. asses but the workstation does not communicate with the network Continued Network controller stopped working when an expansion board was added to the workstation Network controller stopped working without apparent cause Cause Network driver is not loaded or driver parameters do not match current configuration The network controller is not configured for this workstation Network controller interrupt with an expansion board The network controller requires a driver The files containing the network driver are corrupted The files containing the network driver are corrupted The cable is not securely connected Solution Make sure the network driver is loaded and that the driver parameters match the configuration of the network controller Select the Network icon at the Control Panel Under the Computer Setup Advanced menu change the resource settings for the board Verify that the driver was not accidentally deleted when the drivers for a new expansion board were installed Reinstall the network driver using the Compaq SmartStart for Workstations CD Reinstall the network driver using the Compag SmartStart for Workstations CD Verify that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device Continued Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 35
68. auccaindces Mites s e reoi Sou a A E aE E E EEEE 4 23 Using the Cable Select Feature with IDE Ultra ATA Devices esseeseseeersererrserrsee 4 24 Installing Optional SCSI Devices sseeeeeseeerseesteersteerrttesesesertssesresererstertstenerrrnrenesseeees 4 25 Installing a SCSI Device ieir eritrea eree EE a e EEES EEEE ap hE SEESE 4 27 Installing an IDE CD ROM or Tape Drive sssessessesesseeeseeererrseserrssreresrereersrenrrrrseeeesrene 4 28 Installing a 3 5 Inch Drive into the Third height 5 25 Inch Drive Bay 4 31 Removing a Drive from a Drive Bay sssssesssssresrsesseersseereresrerrsreesrssesrrsrnrrrsreerereserresreeeseset 4 34 Replacing the Battery nirerespeto easan anr eE Eo En oaeo EEE ESPRE ASEE 4 36 Chapter 5 Network Communications Connecting to an Ethernet Network ssesssesseesseeesseeeseersseerssrsresreesrestsresrertsreererreerrssrereseeeesre 5 2 Attaching a Network Cable to the RJ 45 Connector ssseeseseeeeseereseseesrsrssrsrssrerrsresesreesre 5 2 Installing the Network Driver oo cece cececeeseeeecseceesseeseeeseeeseaeceaecaecseceaeeseeseesaseseesaesaeensen se 5 3 Chapter 6 Troubleshooting Helptul Hants vedeti annere oaee aE ashes ag ETE E EE EEE EREE 6 2 Solving Minor Problems seeni a ee cs eaaa E KEE EE EE SEEE E EEES SES 6 3 Solyin Disk Problems isisisi jogsoedadsetnsdsssasseescsssvevdpesbseassasssastesassusedapsasseoesess ersa pons 6 4 Solving SCST Problems ssc isc S255 esas ae E E E
69. configure upgrade troubleshoot protect and maintain Compaq Computer Setup utilities and diagnostic features Compaq support software and device drivers preinstalled NOTE For specific information about your system configuration see the View System Information INSPECT section in Chapter 2 of this guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CH01 D0C Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Front Panel Components Figure 1 1 Identifies the front panel components Table 1 1 Front Panel Components Identifier Component oO CD ROM drive activity light CD ROM eject button Diskette eject button Power button Hard drive activity light o o e e Power on light Continued Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CHO1 DOC_ Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 1 4 Product Features Front Panel Components Continued Identifier Component 7 Diskette drive activity light CD ROM headphone jack CD ROM volume Logo trim piece provided for the desktop form factor A WARNING This equipment is designed for connection to a grounded earthed outlet The grounding type plug is
70. d any other external devices connected to the workstation A a A WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the unit is plugged in the power supply always has 5 volts applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Refer to Appendix B of this guide for more information Remove the workstation access panel See the Removing the Workstation Access Panel section in Chapter 4 Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name N APPG DOC Last Saved On 12 14 98 11 04 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED G 2 Clearing Configuration Memory 4 Locate the jumper labeled E50
71. d contact information NOTE For more information about the Integration Management features refer to the Workstation Software Reference Addendum The addendum is located on the SmartStart for Workstations CD at X DOCS ADDEND INDEX HTM where X is your CD ROM drive designation Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 29 Compaq Management Solutions Partners Program Currently Compaq delivers management solutions under Microsoft Windows NT Workstation through the Compaq Management Solutions Partners Program This Compaq initiative ensures compatibility and integration of Intelligent Manageability features with leading systems management products The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors This allows customers to use their tools of choice to remotely manage their Compaq workstations more confidently and cost effectively Compaq Management Solutions Partners include BindView Net Inventory Intel LANDesk Management Suite Microsoft Corporation Systems Management Server Novell Manage Wise PLATINUM Technology AutoConfigure Seagate Desktop Management Suite Tally Systems Cenergy BMC Patrol Computer Associates Unicenter TNG Hewlett Packard OpenView Tivoli TME10 Compaq Prof
72. dapter Failure L Long S Short Continued Probable Cause Keyboard failure 1 0 board keyboard controller Keyboard failure Monochrome display controller is defective Both external and internal ports are assigned to parallel port X Video display controller Recommended Action Reconnect keyboard with computer turned off Replace the keyboard Replace the system board Reconnect the keyboard with computer turned off Replace the keyboard Replace the system board Replace the monochrome display controller Run Computer Setup or Windows NT utilities Replace the graphics board Continued Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED E 6 Error Codes Power On Self Test Message Continued Message 601 Diskette Controller None Error 602 Diskette Boot Record Error None 605 Diskette Drive 2S Type Error 610 External Storage None Drive Failure 611 Primary Floppy 2S Port Address Assignment Conflict 612 Secondary Floppy 2S Port Address Assignment Conflict 912 The Computer Cover Has Been Removed Since Last System Start Up None L Long S Short Beeps Probable Cause Diskette controller circuitry or floppy drive circuitry incorrect Di
73. der be sure to have the serial number of your workstation available The serial number is located on the rear of the workstation or on the lower right side of the workstation This number is necessary for all purchases Integration Management Integration Management features include m Desktop Management Interface m Compaq Management Agents for Workstations m Compaq Management Solutions Partners Program Desktop Management Interface The Desktop Management Task Force DMTF is an industry body created in 1992 with the goal of standardizing systems manageability DMTF established the Desktop Management Interface DMI framework to standardize access to PC configuration data Compaq as a Steering Committee and Technical Committee member of the DMTF delivers hardware and software instrumentation that supports the DMI standard Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 28 Intelligent Manageability Compaq Management Agents for Workstations Using the industry standard Simple Network Management Protocol SNMP found in Microsoft Windows NT Workstation Compaq Management Agents for Workstations allows the system administrator to remotely view AssetControl data configuration data memory change alerts NIC performance data an
74. e Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED E 4 Error Codes Power On Self Test Message Continued Message 201 Memory Error None 203 Memory Address None Error 207 ECC Corrected 28 Single Bit Errors in DIMM SIMM Pair s X X 213 Incompatible 28 DIMM Module in DIMM Socket s X X L Long S Short Beeps Probable Cause RAM failure RAM failure Single Bit ECC error A DIMM module in DIMM socket identified in the error message is missing critical SPD information or it is incompatible with the chipset Recommended Action 1 Make sure your memory module s if any are installed properly Replace the memory module s Replace the system board Make sure your memory module s Replace the memory module s Replace the system board Replace DIMM if error persists Replace the DIMM with a module conforming to the SPD standard See Chapter 4 Hardware Upgrades Continued Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Power On Self Test Message Message 301 Keyboard Error 303 Keyboard Controller Error 304 Keyboard or System Unit Error 402 Monochrome Adapter Failure 404 Parallel Port Address Conflict Detected 501 Display A
75. eadesesensSvsessceusesvipbenscassoey 1 8 Keyboard Ihights 2s c cccbtseag acc tteyistisiian ents heehee Shan Sa Aloha E E E ER E Bases 1 9 Keyboard Tilt Peete sinnets snene en re e E E ea aE aee 1 10 Serial Number Locations sisanne esre ieo en Ene enie ied KREE EEE whee eo S ETARE Sues REE 1 10 Chapter 2 Software Installing Windows NT Workstation Over a Netwotk eeseeessesessssssreresrerssresesresrerrerenreseeess 2 1 Setup SOLWALE ias rr hides a EE E E E E E SE deen is ag E E 2 2 ROM BIOS ereinen eerren aaa e pre E E EEE ESEE TEE ETE EEEE ERE EE REE EEE 2 2 Power On Sef Testiran e ols hs Sag A Heese RA ae aA ea wes 2 3 R ntime SOLVICES erona a a Aa a eeta EA Eaa a aE EA REEE TA aA 2 3 Upgrading the ROM BIOS aic E EE EE EEES EE E E 2 3 Boot Block ROM nearen n e AREE E E E E e 2 4 C mputer Setup nen rir A cine eka ites EEE AEE AEA AEA e E E ES a 2 4 Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Software continued Compaq Diagnostics s csccisccsccsecescustesiesstieadecdsstasees sestheocdsss eoat bee rat SEEE hoT Kies LEERS oar Seri eiat Eii 2 9 Creating a Diagnostics Diskette ssssseseseeeeseesreessreeresrerestsertsserrrseeersreststenerresentesenreste 2 9 Computer Checkup TESD lt sssss cscssseisces rae erene e eSEE EEE
76. eference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 24 intelligent Manageability Dual State Power Button On a power managed system the power button can function either as an on off switch or as a suspend button The suspend feature does not turn off power altogether but instead causes the workstation to enter a low power standby This allows you to quickly power down without closing applications and to quickly return to the same operational state without any data loss IMPORTANT The power button suspend feature is not functional in NT 4 0 Under NT the power switch will act as a normal on off button even if listed as Suspend in the F10 Setup If you attempt to put an NT system into suspend mode you could potentially lose valuable data To change the power button s configuration 1 2 Turn on or restart the workstation When you see the words F10 Setup in the bottom right corner of the screen press the F10 key NOTE If you do not press the F10 key while the message is displayed you must manually turn off the workstation then on again to access the utility From the main menu select Power then select Energy Saver Options IMPORTANT The Energy Saver Options selection is available only if the energy saver mode is enabled set to Minimal or Adva
77. en select Power On Password and follow the instructions on the screen 4 Save the configuration and exit the utility 5 Restart the workstation Entering a Power On Password To enter a Power On Password 1 Turn on or restart the workstation 2 When the key icon appears on the monitor enter your current password NOTE Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the workstation then turn it on again before you can continue Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 12 Intelligent Manageability Changing a Power On or Setup Password 1 Turn on or restart the workstation To change the Setup Password run Computer Setup When the key icon appears type your current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password new password NOTE See the National Keyboard Delimiter Characters section in this chapter for information about the alternate delimiter characters Type carefully for securi
78. ence Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 2 Intelligent Manageability Asset Management The Compaq Asset Management solution begins with AssetControl hardware designed and built into new Compaq workstations key components and monitors AssetControl features make it easy and inexpensive to maintain an accurate up to date inventory of these devices These features Provide detailed inventory information about various components including Q Manufacturer model and serial number of Compaq workstations monitors hard drives and dual inline memory modules DIMMs a Asset tag Q System board and ROM revision level Allow you to view print or electronically save this data and other system configuration details using Q Compaq Diagnostics for Windows NT OQ System management products from the Compaq Management Solutions Partners 4 Management software products supporting the Desktop Management Interface revision 2 0 DMI 2 0 Simplify and help ensure the accuracy of inventory and accounting procedures Streamline service calls by giving the administrator fast access to the Compaq workstation configuration and history Simplify remote software distribution procedures by allowing the system administrator to identify software and revision levels remo
79. ence Guide Comments 352620 003 File Name K APPD DOC Last Saved On 12 12 98 10 11 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Appendix E Error Codes This chapter lists the error codes you might encounter during the Power On Self Test POST or after restarting the computer the probable source of the problem and the steps you can take to resolve the error condition Table E 1 Power On Self Test Messages Message Beeps Probable Cause Recommended Action 101 Option ROM 1L 1S Option ROM checksum 1 Inspect the ROM placement Checksum Error 2 Verify the correct ROM 3 Replace the ROM 102 System Board None DMA timers etc Replace the system Failure board L Long S Short Continued Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED E 2 Error Codes Power On Self Test Message Continued Message Beeps Probable Cause 162 System Options 2S Configuration incorrect Not Set RTC real time clock battery may need to be replaced Battery life is approximately 5 years CMOS jumper may not be properly installed L Long S Short Writer M Church Project Compaq Professional Workstation AP200 Reference Guide File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED
80. erence to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Compaq Professional Workstation AP200 Reference Guide Writer kmosby Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name H APPA DOC Last Saved On 12 14 98 2 48 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED A 2 Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circui
81. essional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Chapter 4 Hardware Upgrades This chapter explains how to remove the workstation access panel and convert the minitower workstation to a desktop or the desktop workstation to a minitower It also explains how to install the following optional upgrade or replacement hardware m Additional memory m Expansion boards m Optional drives a Replacement battery Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 2 Hardware Upgrades This chapter also includes information about when to reconfigure the workstation to ensure that it recognizes the newly installed hardware IMPORTANT Compaq recommends that you finish the setup procedures for the preinstalled software before you install any optional hardware or third party devices that were not included with your workstation For more information about the setup procedures refer to the Software Installation Guide A WARNING This workstation contains a lithium ion battery pack There is a risk of fire and chemical burn if the battery pack is handled
82. ew holes on the sides of the drives use the lower set of holes NOTE Some options use M3 metric hardware such as in the 5 25 inch one half height external bay Extra guide screws are provided on the front of the chassis under the front bezel Compaq supplied metric screws are black 3 Install the drive in the desired drive bay by sliding it into the front of the drive cage the drivelock automatically secures the drive in the bay NOTE Be sure the guide screws line up with the guide slots in the drive cage Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 29 4 Connect the drive power and signal cables and if it is a CD ROM drive connect the audio cable The other end of the audio cable should be connected to the optional audio board if installed Figure 4 18 Connecting the drive cables to the drive Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 30 Hardware Upgrades
83. features 1 1 Federal Communications Commission FCC A 1 flash ROM 3 17 upgrading 3 17 front bezel removing 4 6 Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name 0 INDX DOC_ Last Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Index 4 front panel components CD ROM drive activity light 1 3 CD ROM eject button 1 3 CD ROM headphone jack 1 4 CD ROM volume 1 4 diskette drive activity light 1 4 diskette eject button 1 3 hard drive activity light 1 3 power on light 1 3 G Getting Help xi graphics controller setting boot order 2 8 grounding methods B 2 H hard drive 1 2 drive position 1 6 Ultra ATA 4 24 hard drive activity light 1 3 hardware installation problems solving 6 13 hardware optional installation overview 4 3 headphone connector 1 5 http www compaq com Xi xii VO delay setting 2 8 icon broken key 3 11 key 3 11 Icons See Symbols on Equipment IDE devices viewing information 2 6 INSPECT 2 10 2 11 installation sequence 4 3 installing optional hardware overview 4 3 installing a SCSI device 4 27 Integration Management 3 1 3 27 DMI 3 27 Intelligent Manageability 1 2 6 21 Asset Management 3 2 Compaq Management Solutions Partners 3 29 Configuration Management 3 16 Diagnostics for Windows NT 3 3 Fault Management 3 5 overview 3 1 Security Management 3
84. foreign matter can block vents and limit airflow Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name K APPD DOC Last Saved On 12 12 98 10 11 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED D 2 Routine Workstation Care and Shipping Preparation CD ROM Drive Precautions Operation Cleaning Safety Be sure to observe the following guidelines while operating or cleaning your CD ROM drive Do not move the drive during operation This can cause it to malfunction during reading Avoid exposing the drive to sudden changes in temperature because condensation might form inside the unit If the temperature suddenly changes while the drive is on wait at least one hour before you turn off the power If you operate the unit immediately it might malfunction while reading Avoid placing the drive in a location that is subject to high humidity extreme temperatures mechanical vibration or direct sunlight Clean the panel and controls with a soft dry cloth or a soft cloth lightly moistened with a mild detergent solution Never spray cleaning fluids directly on the unit Avoid using any type of solvent such as alcohol or benzene that could damage the finish If any object or liquid falls into the drive immediately unplug the computer and have it checked by an authorized Compaq Service Provider Writer M Church Pro
85. gs Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Disabling a Serial Port or Parallel Port To disable either of the serial ports or the parallel port follow these steps l 2 Turn on the workstation When you see the words F10 Setup in the bottom right corner of the screen press F10 NOTE You have approximately two seconds to press F10 If you do not press F10 during this time you must manually turn the workstation off then on again to access the utility From the main menu select Advanced then select Onboard Devices Press the up down arrow keys to select the Serial or Parallel Port you want to disable Press the left right arrow keys to select Disable Save the configuration and exit the utility Restart the workstation Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 D0C Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 10 Intelligent Manageability Password Security The workstation supports security password features which can be established through the Compaq Computer Setup Utilities menu Establishing a Setup Password Using Computer Setup Establishing a Setup Password through Computer
86. h light refer to the corresponding table COMPAQ at mA Figure 1 5 Identifying keyboard lights Table 1 6 Keyboard Lights Identifier Description Function 1 Num lock When Num lock is enabled light is on the numeric keypad is activated Caps lock When Caps lock is enabled light is on all text appears in uppercase when typed Scroll lock When Scroll lock is enabled light is on the screen is prevented from scrolling Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CH01 D0C_ Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 1 10 Product Features Keyboard Tilt Feet The keyboard has feet on the bottom to tilt the keyboard to a comfortable typing angle 7 gt 7 Figure 1 6 Locating the keyboard tilt feet Serial Number Location Each computer has a unique serial number located on the corner of the computer access panel and also on the rear panel of the computer You may need to have this number available if contacting Compaq customer service
87. he network The network driver is preinstalled on your workstation For information about installing drivers operating systems and other support software refer to the Software Installation Guide Compaq Professional Workstation AP200 Reference Guide Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name F CH05 D0C Last Saved On 12 14 98 3 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Chapter 6 Troubleshooting This guide provides information on how to identify and correct some common disk display memory and software problems It also identifies and explains some common messages you may receive on the screen including specific error messages that may display during the Power On Self Test POST at startup You will not see these POST error messages if your workstation is configured for the Clean Boot mode Clean Boot is a fast boot process that suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to Descriptive mode during POST press any key except F10 or F12 The default boot mode is Clean Boot Descriptive Boot shows all system messages during POST and takes longer to complete To see the system messages every time you restart your workstation reconfigure your workstation to the Descriptive Boot mode using Computer Setup NOTE For more infor
88. he system configuration to a blank 1 44 MB diskette Restore the system configuration from a diskette Restore factory default settings and exit Computer Setup Exit Computer Setup without applying or saving any changes Save changes to the system configuration and exit Computer Setup Computer Setup Selection Select Advanced then select Onboard Devices Select Advanced then select PCI Devices Select Advanced then select ISA PnP Devices Select Advanced then select Bus Options Select Advanced then select Bus Options Select Advanced then select Device Options Select Advanced then select Device Options Select Advanced then select PCI VGA Configuration Select File then select Save to Floppy Select File then select Restore from Floppy Select File then select Set Defaults and Exit Select File then select Ignore Changes and Exit Select File then select Save Changes and Exit Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CHO2 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Compaq Diagnostics Compaq diagnostics consist of the following software tools m Computer Checkup TEST m View System Information INSPECT m Compaq Diagnostics for Windows NT Computer Checkup TEST and View System Information INSPECT are discussed in this chapter Before you can use these tools y
89. ices from the system Remove the workstation access panel IMPORTANT On a power managed system the power cord must be disconnected from the grounded AC outlet NOTE It may be necessary to remove an expansion board to gain access to the battery Figure 4 26 Locating the battery on the system board Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 4 37 Lift the battery out of its holder Figure 4 27 Removing the coin cell battery 3 Slide the replacement battery into position NOTE Positive polarity should be positioned up The battery holder automatically secures the battery in the proper position Replace any expansion boards you have removed Replace the workstation access panel Plug the network cable back into the system Plug the power cord back into the grounded AC outlet and reconnect external devices Plug in the workstation and turn on the power Reset the date and time your passwords and any special system setups using Compaq Computer Setup See Chapter 2 Software Compaq Pr
90. ight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel Figure 4 3 Removing the bezel blank from the subpanel NOTE When replacing the subpanel ensure that the aligning pins are in their proper orientation Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 8 Hardware Upgrades Changing from a Minitower to a Desktop Configuration 1 Turn off the workstation and any external devices Disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external devices from the system Remove the workstation access panel Remove the front bezel Disconnect all power and data cables from the drives in the 5 25 inch drive bays To release the drives from the 5 25 inch drive bay press the long drivelock as shown Figure 4 4 Releasing the drives with the drivelock 6 While pressing the drivelock pull the drives out of the drive bay Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CHO4 DOC_ Last Saved On 1 19 99 9 40 AM
91. il Stop 510101 Houston Texas 77269 2000 Or call 1 281 514 3333 To identify this product refer to the part series or model number found on the product Compaq Professional Workstation AP200 Reference Guide Writer kmosby Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name H APPA DOC Last Saved On 12 14 98 2 48 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED A 4 Regulatory Compliance Notices Mouse Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Canadian Notice Avis Canadien Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the
92. ing hardware specific information The ROM is upgradable via the ROMPag software utility Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CHO2 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Power On Self Test When you turn on your workstation the BIOS runs a number of tests called Power On Self Tests POSTs These tests check and initialize many hardware components The basic sequence for POST is Check and initialize low level hardware Count memory Initialize processor s Detect and spin up all drives CONS AE e Tah Boot from in sequence either a CD a diskette or the hard drive Refer to Appendix E Error Codes for a listing of POST error messages and steps you can take to resolve an error condition Runtime Services After your workstation boots to the operating system the BIOS still provides some runtime services to the operating system For instance the BIOS provides information to the operating system about the type of processor installed how the system interrupts are configured and information on the disk drives BIOS also provides information about your workstation s configuration and maintenance Upgrading the ROM BIOS Since the BIOS is stored in ROM on the system board the upgrade procedure is different than the upgrade procedure for other software New versions of BIOS may be downloaded from the C
93. ion access panel IMPORTANT On a power managed system the power cord must be disconnected from the grounded AC outlet Remove the front bezel Disconnect the drive power and signal cables and if it is a CD ROM drive disconnect the audio connector Press the drivelock to unlock the drive in the drive bay Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 35 ee A MCA ll Figure 4 25 Removing a drive from the 5 25 inch drive bay 6 Store in antistatic packaging Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 36 Hardware Upgrades Replacing the Battery The battery that comes with your workstation provides power to the real time clock and has a lifetime of about five years When replacing the battery use a Renata CR2032 or equivalent 3 volt lithium coin cell battery 1 Turn off the workstation and any external devices Disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external dev
94. is incorrectly set System ROM is bad system is running in Failsafe Boot Block mode indicated by one long beep and three short beeps Solution Turn on the monitor and verify that the monitor light is on Check the cable connection from the monitor to the workstation and to the grounded AC outlet Press any key or click the mouse button and if it is set type your password Set the monitor s RGB input switch to 75 ohms and if there is a sync switch set it to External Reflash the ROM using a ROMPag diskette See the Failsafe Boot Block ROM section of Chapter 3 for more information Continued Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Solving Display Problems Continued Problem Screen is blank Continued Monitor does not function properly when used with energy saver features Video colors are wrong Characters are dim Cause You are using a fixed sync monitor and it won t sync at the resolution chosen Monitor without energy saver Capabilities is being used with energy saver features enabled This indicates that either the cabling or monitor impedance is incorrect The brightness and contrast controls are not set properly Cables are not properly connected The RGB switch on the back of the monitor is incorrectly
95. ity then select Password Options 4 To enable QuickLock press the up down arrow keys to move the Keyboard Quicklock selection then use the left right arrow keys to select Enable 5 To enable Quicklock in Energy Saver mode press the up down arrow keys to move the Quicklock in Energy Saver mode selection then use the left right arrow keys to select Enable 6 Save the configuration and exit the utility 7 Restart the workstation Disabling the Keyboard and Mouse Interface Enter the QuickLock key combination Ctrl Alt L to disable the keyboard and mouse or other input device connected to the mouse connector The applications you are running cannot be accessed but remain in view Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 D0C Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 16 Intelligent Manageability Enabling the Keyboard and Mouse Interface To enable the keyboard and input device connected to the mouse connector enter the Power On Password NOTE For security reasons the characters you type do not appear on the screen The application will not be affected by the characters typed Configuration Management Configuration Management features include Upgrading the ROM Q Local ROM flash O Remote ROM Flash FailSafe Boot Block ROM Remote Security M
96. ject Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name K APPD DOC Last Saved On 12 12 98 10 11 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED D 3 Shipping Preparation Follow these steps when preparing to ship your computer 1 Back up the hard drive files onto PD discs tape cartridges or diskettes Be sure the backup media is not exposed to electrical or magnetic impulses while stored or in transit NOTE The hard drive locks automatically when the system power is turned off Remove and store any program diskettes from the diskette drives Insert a blank diskette into the diskette drive to protect the drive while in transit Do not use a diskette on which you have stored or plan to store data Turn off the computer and external devices Disconnect the power cord from the electrical outlet then from the computer Disconnect the system components and external devices from their power sources then from the computer NOTE Verify that all boards are seated properly and secured in the board slots before shipping the computer Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them NOTE For environmental nonoperating ranges see Appendix F Specifications Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Refer
97. lect Power On Password Select Security then select Password Options Select Security then select Setup Password Select Security then select Device Security Select Security then select System IDs Select Security then select System IDs Select Advanced then select Power On Self Test Continued Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CH02 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 8 Software Computer Setup Continued Task Set resources for onboard system devices serial port parallel port and so forth View the currently installed PCI devices and their IRQ settings and or and reconfigure IRQ settings for these devices or disable them entirely NOTE This option will not appear if there are non PnP devices currently installed View the current settings of Plug and Play PnP devices and set resources for installed boards Enable disable PCI bus mastering PCI reset on warm boot and PCI VGA palette snooping Set ISA back to back 1 0 fast legacy delay and bus priority ISA PCI Set the printer mode flexible standard Set the Num Lock state at power on Specify which VGA controller is the primary or boot VGA controller NOTE This selection appears only if there are multiple PCI graphics controllers in your system Save t
98. lish modify or disable Power Management settings for the monitor To access Display Properties right click on the Windows Desktop then choose Properties Advanced Configuration and Power Interfaces ACPI Capable ACPI defines a hardware interface that allows a standard way to integrate power management features throughout the workstation system including hardware operating system and application software This enables the workstation to automatically turn on and off peripherals such as CD ROMs network cards hard drives and printers With the ACPI technology peripherals will also be able to activate the workstation For example the simple act of inserting a CD ROM will turn on the workstation and activate a monitor Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 26 Intelligent Manageability Since the Compaq Professional Workstation AP200 ships standard with the ACPI hardware you will be able to use ACPI features once future ACPI enabled Microsoft operating systems become available When the new Microsoft operating systems are released you will need to upgrade the ROM BIOS driver and operating system to take advantage of the ACPI features Compaq Support Software CD Kit and Support from the Compaq Website Compaq has m
99. list of the installed hardware devices appears 2 Verify that TEST correctly detected the devices installed This utility will detect all devices manufactured by Compaq devices from other manufacturers may not be detected If the list is correct select OK and go on to Step 3 Ifthe list is incorrect make sure that any new devices are properly installed If you do find an installation problem call your Compaq Authorized Dealer Reseller or Service Provider 3 Select one of the following from the test option menu Q Quick Check Diagnostics This option runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the testing is complete a Automatic Diagnostics This option runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or file a log of errors Q Prompted Diagnostics This option allows maximum control over the device testing process You can choose attended or unattended testing decide to stop on errors or choose to print or file a log of errors 4 Follow the instructions on the screen as the diagnostic tests are run on the devices Record any error message numbers and have them available when you contact your Compaq Authorized Dealer Reseller or Service Provider for assistance Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 3
100. m The leveling jacks are extended to the floor gm The full weight of the rack rests on the leveling jacks m The stabilizing feet are attached to the rack if it is a single rack installations m The racks are coupled together in multiple rack installations A rack may become unstable if more than one component is extended for any reason Extend only one component at a time Getting Help If you have a problem and have exhausted the information in this guide you can get further information and other help in the following locations Compaq Website The Compaq Website has information on this product as well as the latest drivers and Flash ROM images You can access the Compaq website by logging on to the Internet at http www compagq com Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED xii About This Guide Telephone Numbers For the name of your nearest Compaq Authorized Reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 For Compaq technical support In the United States and Canada call 1 800 386 2172 For Compaq technical support phone numbers outside the United States and Canada visit the Compaq website at http www compag com Writer M Church Project Compaq Professional Workstation
101. mation on Computer Setup see Chapter 2 Software Compaq Professional Workstation AP200 Reference Guide Writer IM Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 2 Troubleshooting Helpful Hints If you encounter some minor problems with your workstation monitor or software refer to the following list of general suggestions before taking further action m Verify that the workstation and monitor are plugged into a working grounded AC outlet m Verify that the workstation is turned on and the green power light is on m Verify that the monitor is turned on and the green monitor light is on m Turn up the brightness and contrast controls of the monitor if the monitor is dim m Press and hold any key If the system beeps your keyboard should be operating correctly m Check all cable connections for loose or incorrect connections m If necessary reconfigure your workstation after installing an expansion board or other option such as a diskette drive See the section When to Reconfigure the Workstation in Chapter 4 for instructions Also see the section Solving Hardware Installation Problems in this chapter for more information m Verify that all switch settings have been set correctly m Be sure all the needed device drivers have been installed for example if you are
102. ment Solutions Partners Program 0 0 0 eseceeceseeseceeceseeeeeeeeeeeeeneeees 3 29 Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Chapter 4 Hardware Upgrades Installation Sequence sinisas secssscisesstedss sodescssasuasessescaseccss seasestus sussossssonsodpesevensceasoveds 4 3 When to Reconfigure the Workstation csceececesessseeeececeeceeneceseecsaeeeneeeeeeesaeeeeeeceseesaeeeeeeees 4 4 Removing the Workstation Access Panel cesesceceseeesceeceeeeeseeseecseessecaecaesecnsenseeereeeeee 4 5 Removing the Front Bezel icic 520854 ceteeesh Rata natives sce EEEE hoes Gav ed des Aes eevee 4 6 Removing the Bezel Blank orne cador a A son tees aaia Sap ERS 4 7 Changing from a Minitower to a Desktop Configuration 0 0 0 cece eeseeeceeeeeeeeceeeeeeseneeeneeaee 4 8 Changing from a Desktop to a Minitower Configuration 0 0 cee eeeeeeceseeeeeeseeeseceeeaeenees 4 11 Internal Components asserentes vee sehe deh oE Ses S EAEE hades EEEE aE ENE a Goch ETES 4 14 Installing Additional Memory 0 ccc ee eeeecesseseeceecneceeceseeseeeaeeneesaesacsaecueceaceseseaeeaecnessaeenees 4 15 Installing an Expansion Board eee eeeecesceseeseecsecseceeceseeeeeeecaecseesaesaeceeceeceseseeecsecaesaeenees 4 18 Removing an Expansion Board orner iinei i E E KE E 4 21 Installing Additional Dtives s cciccs
103. mpaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 20 _ Intelligent Manageability The following table lists the various keyboard light combinations as well as the meaning and action associated with each combination Table 3 3 Keyboard Light Combinations Num Lock Caps Lock Scroll Lock Meaning and Required Action OFF ON OFF System requires Setup Password Enter the Setup Password The light remains turned on until you enter a valid Setup Password ON OFF OFF System could not start from diskette because the user ROMPag diskette is not present is bad or the drive is not ready Insert a valid user ROMPag diskette turn the power off then turn the power back on OFF OFF ON ROM upgrade failed Try another user ROMPag diskette If the light remains turned on contact Compaq customer support ON ON ON ROM upgrade successfully completed Turn power off and back on to resume normal system operation Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 21
104. mpliance statement A 4 network cable to RJ 45 connector 5 2 controller 5 1 installing drivers 5 3 interface connector 1 5 RJ 45 connector connecting to 5 2 Token Ring 5 1 network comunications 5 1 network interface controller 1 2 network problems solving 6 14 network server mode enabling disabling 2 7 NIC 1 2 4 14 5 1 connector 1 5 Num Lock state setting 2 8 0 operating system 1 1 2 1 installing over network 2 1 optional hardware installation overview 4 3 P parallel connector 1 1 1 5 parallel interface contro 3 7 Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name 0 INDX DOC_ Last Saved On 12 15 98 4 28 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Index 6 parallel interface disabling 3 9 parallel port disabling 2 7 enabling 2 7 setting resources 2 8 passwords 3 7 changing 3 12 clearing 3 13 entering 3 11 establishing 3 10 power on 3 11 setup 3 10 PCI bus mastering enabling disabling 2 8 PCI devices viewing currently installed devices 2 8 PCI VGA palette snooping enabling disabling 2 8 Plug and Play PnP devices viewing current settings 2 8 POST 6 1 E 1 E 10 setting the POST mode 2 7 power button configuring for suspend 3 24 power cord connector 1 5 power cord set requirements C 1 power LED blink enabling disabling 2 7 Power Management 3 25 power supply 1 1 4 15 surge
105. nal hard drive controllers are both assigned to the secondary address Hard drive format error Hard drive format error Recommended Action Run Computer Setup or Windows NT utilities Run Computer Setup or Windows NT utilities Back up contents and replace hard drive Run Computer Setup or Windows NT utilities Run Computer Setup or Windows NT utilities Run Compaq Diagnostics for Windows NT See Chapter 2 Software Run Compaq Diagnostics for Windows NT See Chapter 2 Software Continued Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED E 8 Error Codes Power On Self Test Message Continued Message Beeps 1782 Disk Controller None Failure 1790 Disk 0 Failure None 1791 Disk 1 Failure None 1792 Secondary Disk None Controller Failure 1793 Secondary None Controller or Disk Failure Invalid Electronic None Serial Number L Long S Short Probable Cause Hard drive circuitry error Hard drive error or wrong drive type Hard drive error or wrong drive type Hard drive circuitry error Hard drive circuitry error Electronic serial number has become corrupted Recommended Action Run Compaq Diagnostics for Windows NT See Chapter 2 Software Run Compaq Diagn
106. nced Press the left right arrow keys to set the Power Button configuration to either Normal On Off or Suspend Wakeup Save the configuration and exit the utility Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 25 After configuring the power button to function as a suspend button press the power button to put the system in a very low power state suspend Press the button again to quickly bring the system out of suspend to full power status To completely turn off all power to the system press and hold the power button for four seconds NOTE If you have selected the Blink LED during Energy Save option in Computer Setup the power on light will blink once every two seconds while the workstation is in suspend See the Using Computer Setup section in Chapter 2 of this guide for more information Power Management Use the Timeouts option under the Power menu in Computer Setup to enable customize or disable standby timeouts This feature shuts down certain components of the workstation when they are not in use saving energy without having to shut down the workstation NOTE When using a power managed system disable monitor timeouts in Computer Setup first then establish the settings in the operating system to avoid potential conflicts Use Display Properties to estab
107. nd boot the workstation 2 Enter the Setup Password if prompted NOTE If the Setup Password is entered correctly the ROMPag utility will take over and run the ROM upgrade If the Setup Password is entered incorrectly the procedure will terminate and no changes will be made to the ROM 3 When the utility finishes upgrading the ROM remove the diskette from the diskette drive and restart your workstation IMPORTANT Do not turn off the power to your workstation until the ROMPag utility has completed the upgrade process Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 18 Intelligent Manageability Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq workstations directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple workstations results in a consistent deployment of and greater control over workstation ROM images over the network It also results in greater productivity and lower total cost of ownership Compaq created the Remote ROM Flash capability to be secure and fail safe All workstation ROMPaq ROM images from Compaq are digitally designed to ensure authenticity and minimize poten
108. ng SCSI Problems If you encounter SCSI device problems refer to the common causes and solutions listed in the following table Table 6 3 Solving SCSI Problems Problem Cause System with IDE and SCSI The IDE drive is not disabled drives will not boot from through the Configuration SCSI hard drive utility Compaq does not support mixing IDE Ultra ATA and SCSI hard drives in the same system System will not boot from The SCSI drive is not a SCSI drive configured correctly Solution Under the Computer Setup Advanced menu disable the primary IDE controller Verify that drive cabling and jumpers are set correctly To boot a SCSI drive the drive ID number must be set to 0 Compaq Professional Workstation AP200 Reference Guide Writer IM Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CHO6 DOC Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 8 Troubleshooting Solving Display Problems If you encounter display problems refer to the documentation that came with your monitor and to the common causes and solutions listed in the following table Problem Screen is blank Table 6 4 Solving Display Problems Cause Monitor is not turned on and the monitor light is not on The cable connections are not correct The energy saver feature has been enabled The RGB Red Green Blue input switch on the back of the monitor
109. ns If the workstation is on a network an alert is also sent over the network to the system administrator Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 6 Intelligent Manageability ECC Fault Prediction and Pre Failure Warranty When the workstation encounters an excessive number of error checking and correcting ECC memory errors the screen displays a Local Alert message This message contains detailed information about the errant memory module allowing you to take action before you experience non correctable memory errors The Pre Failure Warranty for ECC memory modules allows you to replace these modules free of charge before the modules actually fail Proactive Backup Proactive Backup software initiates a tape backup upon receiving notice of an impending SMART III hard drive failure Third party products that provide this feature include Seagate Backup Exec SMART Client and Cheyenne SMART Drive Agent Surge Tolerant Power Supply An integrated surge tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge This power supply is rated to withstand a power surge of up to 2 000 volts without incurring any system downtime or data loss Writer M Church Project Compaq
110. nt in areas where hazardous conditions may exist AN AN Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce risk of injury from electrical shock hazards do not open this enclosure Any RJ 45 receptacle marked with these symbols indicates a AQ Network Interface Connection WARNING To reduce risk of electrical shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name A FRNT DOC Last Saved On 1 19 99 9 37 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED xi AN AN Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component If this surface is contacted the potential for personal injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching Power Supplies or Systems marked with these symbols AN indicate the equipment is supplied by multiple sources of power Saja E aja WARNING To reduce the risk of injury from electrical n PN shock remove all power cords to completely disconnect power from the system Rack Stability WARNING To reduce the risk of personal injury or damage to the equipment be sure that
111. ocess of specifying the devices and programs that make up a system When you add or remove optional devices you must reconfigure the workstation by running Computer Setup for the changes to be recognized Run the Computer Setup utility after you complete the installation To configure in Windows NT use Control Panel and configure your specific option If configuration settings are incorrect one or more devices may not work properly and you may receive an error message If this occurs run the Computer Setup utility again See Chapter 2 of this guide for more information on Computer Setup Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 5 Removing the Workstation Access Panel 1 Turn off the workstation and any external devices 2 Disconnect the power cord from the grounded AC outlet the network cable from the system then disconnect any external devices a CAUTION Before removing the workstation access panel ensure that the workstation is turned off and that the power cord is disconnected from the grounded AC outlet 3 Remove the two screws that secure the access panel to the workstation chassis 4 Slide the access panel back about inch 2 5 cm then lift it off the unit Figure 4 1 Removing the workstation access panel To replace the acces
112. ofessional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Chapter 5 Network Communications This chapter provides information about networks and the hardware connectors and software device drivers that allow you to access a network Once your network connection is active you can share resources such as a printer exchange information from device to device and run common software programs NOTE For more information on networking refer to the Software Installation Guide Your workstation comes Ethernet network ready which means that it has a preinstalled network controller and preinstalled network drivers The Compaq NC3121 Fast Ethernet Network Interface Controller 10 100 Mb s Auto sensing Ethernet controller PCI card with Wake on LAN is a PCI bus mastering dual speed 10BaseT and 100BaseTX controller that will automatically detect network connection speed and adjust accordingly NOTE Your workstation is also Token Ring Network capable To connect to a Token Ring Network you must install a Token Ring board Compaq Professional Workstation AP200 Reference Guide Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name F CH05 D0C_ Last Saved On 12 14 98 3 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW
113. oli TME10 NetView the workstation also sends a fault notice to the network management application SMART IlI Hard Drive Fault Prediction SMART III is an extension of SMART II capability A SMART III hard drive is able not only to monitor and report on its own health but to fix problems before they become failures that result in data losses The SMART III drive periodically executes read scans of the entire disk These read scans take place during periods of inactivity During the scan the disk drive will determine the health of each data sector and move data from questionable areas of the disk to known good areas of the disk To determine the health of the data during the scan the drive uses sophisticated methods of Cyclic Redundancy Codes CRC and Error Checking and Correcting ECC codes to flag potentially bad areas of the disk With today s multi gigabyte hard drives there are areas of the disk that are not read or written by applications for long periods of time The SMART III technology will patrol the entire disk so that when unused or infrequently used parts of the disk are called upon the data will be available Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the system s core logic If the workstation detects an abnormal number of transmission errors the screen displays a Local Alert message with recommended actio
114. ompaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 14 Hardware Upgrades Internal Components Figure 4 10 Identifying internal components Table 4 1 Internal Components Identifier Component 1 Memory module sockets Drivelock Drive bays diskette drive is always in bay 3 Hard drive bays bays 4 and 5 Extra drive mounting screws Audio card in ISA expansion slot Combination slot for either a PCI or an ISA expansion board NIC controller in PCI slot 9 e9 9 9 6 0 0 SCSI controller in PCI slot on select models Continued Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 15 Internal Components Continued Identifier Component AGP slot Speaker Processor The processor in your workstation may look slightly different than the one pictured Power supply Installing Additional Memory The workstation comes with at least 64 MB of Error Checking and Correcting ECC unregistered synchronous dynamic random access memory SDRAM dual inline memory modules DIMMs installed and supports up to 768 MB of memory The memory sockets on the system board can be populated with 16 32 64 128 or 256 MB DIMMs
115. ompaq website at http www compag com BIOS upgrades are called ROMPaq To upgrade your ROM BIOS execute the ROMPaq software and follow the directions Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CH02 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 4 Software Boot Block ROM The Boot Block ROM cannot be upgraded For more information about Boot Block ROM see the FailSafe Boot Block ROM in Chapter 3 Computer Setup Computer Setup allows you to configure your workstation s hardware and resolve resource conflicts On the Compaq Professional Workstation AP200 Computer Setup is built into the reprogrammable system ROM and is shipped in English only To add an additional language for Computer Setup refer to the Software Installation Guide IMPORTANT Be sure to configure new options and drivers in your operating system after they have been configured by the Setup utility Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CH02 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 5 Using Computer Setup To access the Computer Setup utilities menu 1 Turn on or restart the workstation If you are in Windows click Start then Shut Down Restart the workstation 2 When
116. on AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 18 Hardware Upgrades Installing an Expansion Board Your workstation contains expansion slots as shown in the Internal Components section of this chapter CAUTION Static electricity can damage the electronic com ponents of the workstation or optional boards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See Appendix B of this guide for more information 1 Turn off the workstation and any external devices then disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external devices from the system NOTE You would install the Accelerated Graphics Port AGP graphics controller the same way you would install another expansion board You must use an AGP board with an ATX form factor bracket IMPORTANT On a power managed system the power cord must be disconnected from the grounded AC outlet 2 Remove the workstation access panel and locate the correct vacant slot in the workstation chassis Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED T
117. oot Block is a flash protected section of the ROM that checks to validate the system ROM each time power to the system is turned on m If the system ROM is valid the system starts normally m Ifthe system ROM fails the validation check the FailSafe Boot Block ROM provides enough support to start the system from a user ROMPaq diskette that will program the system ROM with a valid image IMPORTANT The workstation ships with the diskette drive enabled If the diskette drive is disabled the FailSafe Boot Block ROM will override the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs Because there is no video or hard drive support from the Boot Block ROM the keyboard lights communicate information When the Boot Block detects an invalid system ROM the system sounds a series of beeps one long and three short and flashes the three keyboard lights To recover the system after hearing the FailSafe Boot Block beeps 1 Remove any diskettes from the diskette drive and turn off the power 2 Insert a user ROMPagq diskette into the diskette drive 3 Turn on power to the system If a Setup Password has been established the Caps Lock light will turn on 4 Enter the Setup Password If the system successfully starts from the diskette and successfully reprograms the ROM the three keyboard lights will turn on Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Co
118. or the controller Q SCSI IDs 1 through 6 are available Every SCSI chain or circuit must be terminated closed at both ends If using a terminated cable disable the termination for all devices If using a non terminated cable only disable the termination for the last device on the chain Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 26 Hardware Upgrades m Turn on an external SCSI device before turning on power to the workstation This enables the system board controller to recognize the external SCSI device When an external SCSI device is connected to the external SCSI connector on the rear panel of the workstation that device becomes the end of the SCSI chain and must be terminated A CAUTION Do not route cables near the air intake to the power supply Cables routed in this manner can block airflow to the power supply causing it to overheat Using the SCSI Cable The following SCSI cable is included with your workstation available on select models Figure 4 16 Identifying the SCSI cable with terminator NOTE The SCSI cable included with your workstation may look slightly different than the one pictured The SCSI cable illustrated above supports
119. ostics for Windows NT See Chapter 2 Software Run Compaq Diagnostics for Windows NT See Chapter 2 Software Run Compaq Diagnostics for Windows NT See Chapter 2 Software Run Compaq Diagnostics for Windows NT See Chapter 2 Software Run Computer Setup Continued Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Power On Self Test Message Continued Message Beeps Probable Cause Recommended Action Audible 1L 3S System ROM is bad system is Reflash the ROM using a running in Failsafe Boot Block ROMPag diskette See mode the Failsafe Boot Block ROM section of Chapter 3 Intelligent Manage ability 1 Remove backplane Flashing Power and HD None Unseated backplane LEDs 2 Wipe connector 3 Reinstall backplane see Chapter 4 Hardware Upgrades for directions on removing the riser brace Flashing Num Lock 1S 2L System memory not present 1 Check DIMM see Chapter 4 Hardware Upgrades for directions for installing DIMMs 2 Remove and reseat DIMM 3 See the Solving Memory Problems section of Chapter 6 Trouble shooting L Long S Short Continued Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP2
120. ou must create a diagnostics diskette See the section Creating a Diagnostics Diskette in this chapter for instructions Compaq Diagnostics for Windows NT is discussed in Chapter 3 Creating a Diagnostics Diskette To create a diagnostics diskette 1 With Windows NT Workstation 4 0 installed and running insert a blank formatted diskette into the diskette drive Insert the SmartStart for Workstations CD into the CD ROM drive From the SmartStart for Workstations Home Page click Manual System Configuration Click Install Optional Compaq Software Click Create a Diagnostics Diskette Follow the instructions on the screen Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CH02 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 10 Software Computer Checkup TEST NOTE Computer Checkup will detect Compaq hardware Devices from other manufacturers may not be detected Use Computer Checkup TEST m To determine if all the devices installed on the workstation are recognized by the system and functioning properly Running TEST is optional but recommended after installing or connecting a new device m To save print or display the information generated by TEST You should run TEST and have the printed report available before placing a call to the Compaq Customer Sup
121. port Center m To assist your Compaq Authorized Dealer Reseller or Service Provider in analyzing the system by allowing the Service Provider to reproduce the same environment on another workstation for testing For information on using TEST see the section Using Computer Checkup TEST or View System Information INSPECT in this chapter View System Information INSPECT NOTE View System Information will detect Compaq hardware Devices from other manufacturers may not be detected Use View System Information INSPECT m To view information about the system once it has been configured m To save print or display the information generated by INSPECT You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center m To assist your Compaq Authorized Dealer Reseller or Service Provider in analyzing the system by allowing the Service Provider to reproduce the same environment on another workstation for testing Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name C CHO2 D0C Last Saved On 12 15 98 4 21 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 2 11 Information provided by INSPECT includes Contents of the operating system startup files Current memory configuration ROM versions Type of processor and coprocessor Diskette CD ROM tape or hard drives installed Active printer and communications
122. r more information IN CAUTION When handling a memory module be careful not to touch any of the contacts Doing so can damage the module 1 Turn off the workstation and any external devices then disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external devices from the system IMPORTANT On a power managed system the power cord must be disconnected from the grounded AC outlet 2 Remove the workstation access panel and locate the DIMM sockets 3 Open both latches of the DIMM socket and insert the memory module into the socket 4 Begin by installing a module into the socket nearest the preinstalled module and install the modules following the numerical order of the sockets Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 17 5 Match the notch on the module with the tab on the memory socket Push the module down into the socket ensuring that the module is fully inserted and properly seated Figure 4 11 Installing a DIMM module 6 Replace the workstation access panel 7 Plug the network cable back into the system Plug the power cord back into the grounded AC outlet Reconnect external devices 8 Turn on the workstation The workstation should automatically recognize the added memory Compaq Professional Workstati
123. radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment i e personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The rating label on the device shows which class A or B the equipment falls into Class B devices have an FCC logo or FCC ID on the label Class A devices do not have an FCC logo or ID on the label Once the class of the device is determined refer to the following corresponding statement Class A Equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interf
124. rai nen nse EEEE E E ER a R EE saes 3 10 QUICKLOCK EE E EE E A tk ee O ee es 3 15 Configuration Man gement sis sciiiiiris isio ietin ri ireke resio ri snip SESon E EEES Poss Taari sass 3 16 Upgrading the ROM e a eE e E E E E EEE aS E E nd Beads 3 17 FailSafe Boot Block ROM sssri sonense tese renee ape i eaa o Eri 3 19 Remote Security Management 00 000 cece cecseceecseeeseceeceseeseceseeseseaeeeeeseeseecaecsaeeaeseensees 3 21 Remote Wakeup and Remote Shutdown esesseeesssseesrseesresesrrerssrersstnresrssenrsseeresrerrsreeee 3 22 Remote System Installation sse eee eeeseeseecneceecesceseeeeecaecaeesaeseeeeceeeeseeeeecaecneseseeseees 3 23 Replicating Your Setups sesssssscus sssekscisesesistsashes ereen Epen EE E a EEEE nest 3 23 Dual State Power Buttons cccs3 aie eit niae kisanii isere EE EEEE T E vio 3 24 Power Management 0s scsssse sdssscesdvesssesasesssssdeacasdetasevecanseestssisosesehdsesestassesseasedovaysespsesvaesgesy 3 25 Advanced Configuration and Power Interfaces ACPI Capable eee eee eects 3 25 Compaq Support Software CD Kit and Support from the Compaq Website 3 26 Integration Management 1 50 scccces eb cdscesendaeeuds she cuts sd ieee shaves loscetees sone veukes ses E EKT i bates 3 27 Desktop Management Interface eee ee cseseceeceeeseceeceseeeeeeseseeseaeeesecseesaecsecsseeeeesees 3 27 Compaq Management Agents for Workstations 0 0 00 cece ese ceseeseceeeeseeeeceeeeeeeeeeeeeeees 3 28 Compaq Manage
125. re Diagnostics passes but the workstation does not communicate with the network Cause Network driver is not properly loaded System cannot autosense the network The cable is not securely connected The cable is attached to the incorrect connector There is a problem with the cable or a device at the other end of the cable The network controller is defective Network controller interrupt with an expansion board 6 15 Solution Reinstall network driver using the Compag SmartStart for Workstations CD Disable autosensing capabilities and force the system into the correct operating mode See Chapter 3 Intelligent Manageability Verify that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device Verify that the cable is attached to the correct connector Verify that the cable and device at the other end are operating correctly Contact your Compaq Authorized Service Provider Under the Computer Setup Advanced menu change the resource settings for the board Continued Compaq Professional Workstation AP200 Reference Guide Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 16 Troubleshooting Solving Network Problems Continued Problem Diagnostics p
126. s for disk problems are listed in the following table NOTE You may need to reconfigure the workstation when you add or remove hardware such as an additional diskette drive See Solving Hardware Installation Problems for instructions Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Problem Diskette drive light stays on Diskette drive cannot write to a diskette A problem has occurred with a disk transaction Table 6 2 Solving Disk Problems Cause Diskette is damaged Diskette is incorrectly inserted Drive button is not pushed in Software program is damaged Drive cable is not properly connected Diskette is not formatted Diskette is write protected Writing to the wrong drive Not enough space is left on the diskette Diskette write control is enabled The directory structure is bad or there is a problem with a file Solution In Windows NT Workstation 4 0 run Scan Disk Click Start then select Programs DiskTools ScanDisk Remove diskette and reinsert Push in drive button Check the program diskettes Reconnect drive cable Format the diskette Use another diskette or remove the write protection Check the drive letter in your path statement Use another diskette Check your security feature settings Run Scan
127. s panel reverse the above steps Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 6 Hardware Upgrades Removing the Front Bezel 1 Turn off the workstation and any external devices Disconnect the power cord from the grounded AC outlet and the network cable from the system 2 Remove the workstation access panel 3 Push in on the two release tabs then rotate the front bezel away from the chassis to release it Figure 4 2 Removing the front bezel NOTE When replacing the front bezel ensure that the bottom hinge points are properly placed in the chassis before rotating the front bezel back into its original position Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Removing the Bezel Blank 1 Turn off the workstation and any external devices Disconnect the power cord from the grounded AC outlet and the network cable from the system 2 Remove the workstation access panel 3 Remove the front bezel 4 Gently pull the subpanel with the bezel blank secured in it away from the front bezel Remove the bezel blank CAUTION Hold the subpanel stra
128. sing the SCSI Cable in this chapter or refer to the documentation included with the device To install a SCSI device please follow the procedures in the following section Installing an IDE CD ROM or Tape Drive Also refer to the documentation that came with the SCSI device option kit Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 28 Hardware Upgrades Installing an IDE CD ROM or Tape Drive A CAUTION Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See Appendix B for more information NOTE These procedures can also be used for installing a SCSI device For more information refer to the documentation that came with the SCSI device option kit 1 Turn off the workstation and any external devices Disconnect the power cord from the grounded AC outlet Disconnect the network cable and any external devices from the system remove the workstation access panel IMPORTANT On a power managed system the power cord must be disconnected from the grounded AC outlet 2 Install two guide screws on each side of the drive If there are multiple scr
129. skette in drive A not bootable Mismatch in drive type External tape drive not connected Configuration error Configuration error Recommended Action 1 Run Setup 2 Check and or replace cables 3 Replace diskette drive 4 Replace the system board Replace the diskette Run Computer Setup or Windows NT utilities Reinstall tape drive or press F1 and allow system to reconfigure without the drive Run Computer Setup or Windows NT utilities Run Computer Setup or Windows NT utilities Continued Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name L APPE DOC Last Saved On 12 14 98 2 40 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Power On Self Test Message Message Beeps 1151 System Board 2S Com Port 1 Address Assignment Conflict 1152 System Board 258 Com Port 2 Address Assignment Conflict 1720 SMART Hard None Drive detects imminent failure 1771 Primary Disk 28 Port Address Assignment Conflict 1772 Secondary Disk 25S Port Address Assignment Conflict 1780 Disk 0 Failure None 1781 Disk 1 Failure None L Long S Short Continued Probable Cause Both external and internal serial ports are assigned to COM1 Both external and internal serial ports are assigned to COM2 Hard drive is about to fail Internal and external hard drive controllers are both assigned to the primary address Internal and exter
130. stations For more information about the Remote Management Setup software and enabling Remote Security Management refer to the online Remote Management Administrators Guide included with the Remote Management Administration Tools and available in the Support Software CD kit or at the Compaq website http www compaq com Remote Wakeup and Remote Shutdown Your workstation has a network card installed that supports the Compaq Remote Wakeup and Remote Shutdown functions These functions allow a system administrator to power on and power off a client workstation from a remote location supported by PC LAN management tools NOTE Third party software tools are required to remotely distribute software Remote Wakeup allows the network interface controller to continue functioning even when power to the workstation has been turned off NOTE The workstation continues to consume a small amount of electricity even after you turn it off Only when you disconnect the power cord from the electrical outlet does the workstation stop consuming electricity For more information on using Remote Wakeup and Remote Shutdown refer to the online Remote Management Administrators Guide included with the Remote Management Administration Tools and available in the Support Software CD kit or at the Compaq website http Awww compaq com Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DO
131. t different from that to which the receiver is connected m Consult the dealer or an experienced radio or television technician for help Modifications Cables The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user s authority to operate the equipment Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Writer kmosby Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name H APPA DOC Last Saved On 12 14 98 2 48 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Declaration of Conformity for Products Marked with FCC Logo United States Only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding your product contact Compaq Computer Corporation P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 Or call 1 800 652 6672 1 800 OK COMPAQ For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact Compaq Computer Corporation P O Box 692000 Ma
132. tely Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Compaq Diagnostics for Windows NT Compaq Diagnostics for Windows NT is a component of Intelligent Manageability that allows you to view Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security management settings System health Operating system Microsoft Windows 3 3 Compaq Professional Workstation AP200 Reference Guide File Name D CHO3 D0C Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 4 Intelligent Manageability To install Compaq Diagnostics for Windows NT refer to the Software Installation Guide Using Compaq Diagnostics for Windows NT 1 Select the Compaq Diagnostics for Windows NT icon or the Compaq Diagnostics icon located in the Control Panel The screen displays an overview of the workstation hardware and software For specific hardware and software information select a category from the Categories menu or from the toolbar NOTE As you move your cursor over the toolbar icons the corresponding category names appear near the cursor To display more detailed information in
133. ter so that the guide screw aligns in the slot then attach with the two retaining screws Snap on the brace Insert the brace into the adapter side tray slots Figure 4 20 Attaching a 3 5 inch drive to the 5 25 inch adapter Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 32 Hardware Upgrades 6 Install two guide screws on each side of the adapter O 7 Install the adapter in the desired drive bay by sliding it into the front of the drive cage the drivelock automatically secures the adapter when it snaps into place NOTE The primary 3 5 inch diskette drive should only be installed into bay 3 Bay 3 is the bottom bay in the minitower configuration and the topmost bay in the desktop configuration Extra screws on chassis Figure 4 21 Aligning the guide screws and installing a 3 5 inch drive Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 33 8 Connect the drive power and signal cables Figure 4 22 Connecting the drive cables to the drive
134. the right mouse button to open pop up menus in a Microsoft Office application May perform other functions in other software applications Keys available in select geographic regions Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CH01 D0C_ Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 1 8 Product Features Windows Logo Key The following table shows you how to use the Windows Logo key in combination with other keys to perform certain functions in Windows NT Workstation 4 0 Table 1 5 Key Combinations Windows Logo Key Combination Function in Windows NT Windows logo key F1 Displays a pop up menu for the selected object Windows logo key Tab Activates the next Taskbar button Windows logo key E Launches Explore My Computer Windows logo key F Launches Find Document Windows logo key Ctrl F Launches Find Computer Windows logo key M Minimizes all open applications Shift Windows logo key M Undoes Minimize All Windows logo key R Displays Run dialog box Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CH01 D0C Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Keyboard Lights The following figure identifies the location of the three keyboard lights For a description and purpose of eac
135. tial corruption The ROM firmware includes a Boot Block that is protected during the flash process and allows the workstation to be restarted in the unlikely event of an unsuccessful ROM flash Remote ROM Flash is performed in two stages 1 System administrator uses the Remote Management Setup software on a centralized management console to prepare a workstation ROMPag file 2 System administrator uses a PC LAN management product such as Microsoft SMS Intel LANDesk Manager or Symantec Norton Administrator for Networks to distribute and execute the file over the network to remote workstations NOTE Your workstation must be powered on or turned on through Remote Wakeup to take advantage of Remote ROM Flash Use of Remote ROM Flash also requires an established Setup Password For more information on enabling Remote ROM Flash refer to the online Remote Management Administrators Guide included with the Remote Management Administration Tools and available in the Support Software CD kit or at the Compaq website at http www compaq com Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 19 FailSafe Boot Block ROM The FailSafe Boot Block ROM facilitates system recovery in the unlikely event of a ROM flash failure for example if a power failure occurs during a ROM upgrade The B
136. tions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 6 7 Solving Network Problems Problem Cause Solution Remote Wakeup The Remote Wakeup Use an RJ 45 network connection feature is not feature is not available functioning when using an AUI network connection The 3 pin WOL header Assure connected properly refer may not be connected to the Hood Label on your properly workstation for the location of the 3 pin WOL header Network driver does Network controller is Run Computer Setup and enable not detect network disabled network controller controller Network status link No active network is Check cabling and network light does not turn on or it flashes detected Network controller is equipment for proper connection Use the Network control not set up properly System is configured for AUI connection application to verify that device is working properly See Chapter 3 Intelligent Manageability No solution link LED does not apply to AUI connections Continued Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Solving Network Problems Continued Problem Network status link light does not turn on or it flashes Continued Diagnostics reports a failu
137. toring configuration from diskette 2 8 restoring factory default settings 2 8 saving changes and exiting 2 8 saving configuration to a diskette 2 8 Computer Setup utilities 1 2 2 2 2 4 using 2 5 configuration features 1 1 Configuration Management 3 1 3 16 ACPI overview 3 25 dual state power button 3 24 Power Management 3 25 Remote Security Management 3 21 Remote Wakeup and Remote Shutdown 3 23 replicating your setup 3 23 upgrading the ROM 3 17 configuration memory See CMOS configuration system 4 4 CPU serial number viewing 2 6 D date setting 2 6 Declaration of Conformity A 3 delimiter characters 3 14 Descriptive Boot mode 6 1 desktop configuration changing to minitower 4 11 illustrated 4 13 Desktop Management Interface DMI 3 2 See DMI device drivers 1 2 diagnostic features 1 2 2 2 2 9 Computer Checkup TEST 2 10 View System Information INSPECT 2 10 Diagnostics for Windows NT 3 2 3 3 3 5 3 7 using 3 4 DIMMs dual inline memory modules 1 1 4 15 installing 4 15 disk problems solving 6 4 6 6 Diskette boot disabling 3 8 diskette drive 1 2 activity light 1 4 enabling disabling diskette boot 2 6 enabling disabling diskette write 2 6 viewing current devices and setting resources 2 6 diskette eject button 1 3 Diskette write disabling 3 8 display problems solving 6 8 Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name 0 INDX DOC_ Last
138. ty reasons the characters you type do not appear on the screen The new password takes effect the next time you turn on the workstation Deleting a Power On or Setup Password 1 Turn on or restart the workstation To delete the Setup Password run Computer Setup When the key icon appears type your current password followed by a slash or alternate delimiter character as shown current password NOTE See the National Keyboard Delimiter Characters section in this chapter for information about alternate delimiter characters Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name D CHO3 DOC Last Saved On 1 19 99 9 39 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 3 13 Clearing Passwords To disable the Power On or Setup Password features or to clear the Power On or Setup Passwords if you forget them and cannot access the workstation system or Computer Setup 1 Set SW1 Position 1 to the ON position 2 Turn on the workstation and allow the operating system to start This clears the current passwords and disables the password features 3 To re enable the password features turn off the workstation and set SW1 Position 1 to the OFF position 4 Turn on the workstation and establish new passwords See the beginning of this section Password Security for instructions Compaq Professional Workstation AP200 Reference Guide Writer M Church
139. ugh ventilation space for proper airflow Solution Install the display drivers on the diskette included in the upgrade kit Press any key or type in your password 1 Be sure the monitor cable is securely connected to the workstation 2 In a 2 monitor system or if another monitor is in Close proximity move them apart to be sure they are not interfering with each other s electromagnetic field Leave at least 3 inches 7 6 cm of ventilation space Be sure there is nothing sitting on top of the monitor obstructing the air flow Continued Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Solving Display Problems Continued Problem Cursor will not move using the arrow keys on the keypad Sound does not come out of the speaker Cause The Num Lock key may be on Software volume control is turned down in Microsoft Sound System Control Panel or CD ROM volume control on the front or back of the workstation is turned down 6 11 Solution Press the Num Lock key The light should not be on if you want to use the arrow keys Click Start then select Programs Accessories Multimedia Volume Control Turn the CD ROM volume control knob on front or back of workstation to increase the volume Compaq Professional Workstation AP200 Reference Guide
140. up to 4 SCSI devices and comes with a terminator on the end NOTE If you are installing a narrow SCSI device you will need to attach a 68 to 50 pin SCSI adapter to it Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name E CH04 D0C_ Last Saved On 1 19 99 9 40 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 4 27 For additional information about installing optional SCSI devices refer to the documentation included with the device option kit or contact your Compaq Authorized Dealer Reseller or Service Provider Installing a SCSI Device IMPORTANT Compaq does not support mixing IDE Ultra ATA and SCSI hard drives in the same system If you are replacing a hard drive in bay 4 or 5 it must be of the same type If you are replacing the IDE Ultra ATA hard drive in your workstation with a SCSI hard drive you will need a SCSI device option kit and the SCSI controller option kit The controller option kit contains the SCSI controller and cable that supports multiple SCSI devices Before you install a SCSI device Verify the SCSI ID of the drive and if necessary set the SCSI ID to a unique number See the section Important Guidelines for Installing Optional SCSI Devices earlier in this chapter or refer to the documentation included with the device Determine if the device ought to have termination enabled or disabled Set the termination if necessary See the section U
141. uration m 200 watt surge tolerant continuous power supply switch selectable for 115 and 230 VAC operation m One multimode 25 pin enhanced parallel connector m Two RS 232C compatible 9 pin serial connectors Compaq Professional Workstation AP200 Reference Guide Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name B CH01 D0C_ Last Saved On 1 19 99 9 34 AM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 1 2 Product Features Two Universal Serial Bus USB connectors Five drive bays a One 1 44 MB 3 5 inch high density diskette drive in a 5 25 inch one third height bay Q Two 5 25 inch half height bays for optional drives Q Two 3 5 inch one third height bays for hard drives One of the following SMART drives depending on model Q One Ultra ATA SMART hard drive with drive fault prediction a One Wide Ultra SCSI SMART hard drive with drive fault prediction One Compaq NC3121 Fast Ethernet Network Interface Controller 10 100 Mb s Auto sensing Ethernet controller PCI card with Wake on LAN capable of operating in either 10Base T or 100Base TX environments One IDE 32X CD ROM drive One PremierSound 16 bit audio board and enhanced speaker Compaq Enhanced Keyboard featuring Microsoft Windows specific keys Compaq three button mouse Security features including passwords Intelligent Manageability features designed to make Compaq computers easier to inventory
142. y is incorrect RTC real time clock battery may need to be replaced Battery life is approximately 5 years First reset the date and time under Control Panel If the problem persists replace the RTC battery See Chapter 4 Hardware Upgrades for instructions on installing a new battery or contact your Compaq Authorized Dealer or Reseller for RTC battery replacement Continued Compaq Professional Workstation AP200 Reference Guide Writer IM_ Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name G CH06 D0C Last Saved On 12 15 98 4 26 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED 6 4 Troubleshooting Solving Minor Problems Workstation powered off automatically Workstation appears to pause periodically Continued Cause The unit temperature was exceeded The fan may be blocked The unit temperature was exceeded because the workstation was functioning with the cover or side panel removed Network driver is loaded and no network connection is Solution Unit is in an exceedingly hot environment Let it cool down Contact your Compaq Authorized Reseller or Service Provider Replace cover or side panel and let the workstation cool down before attempting to turn on power to the workstation Establish a network connection or use Computer Setup to disable the network controller established Solving Disk Problems Common causes and solution
143. ype speed stepping CPU serial number system ROM date system board revision installed memory size and asset tracking number Set the system time and date View the currently installed drive A preinstalled diskette drive and drive B devices and set resources for diskette drives Enable disable diskette booting and diskette writing NOTE After saving changes to Removable Media the workstation will restart Turn the workstation off then on manually View information regarding IDE devices connected to the system NOTE ATAPI devices CD ROM tape are listed as ATAPI devices Allows you to set hard drive to Ultra DMA Ultra ATA EDMA or PIO mode operation Enables disables IDE drive translation Specify the boot order of installed peripheral devices such as LS 120 drive diskette drive hard drive SCSI or CD ROM devices Set the energy saver mode to Advanced Disabled or Minimal Computer Setup Selection Select File then select System Information Select File then select Set Time and Date Select Storage then select Diskette Drives Select Storage then select Removable Media Select Storage then select DE Devices Select Storage for the IDE Drive Timing Select Storage for the IDE Drive Translation Select Storage then select Boot Order Select Power then select Energy Saver Continued Writer M Church Project Compaq Professional Workstation AP200 Reference Guide Comments 3526
144. zed Service Provider A WARNING Your computer contains an internal lithium battery There is risk of fire and burns if the battery pack is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery m Do not expose to temperatures higher than 60 C m Do not disassemble crush puncture short external contacts or dispose of in fire or water m Replace only with the Compaq spare designated for this product me Batteries battery packs and accumulators should not be v disposed of together with the general household waste In lt 4 order to forward them to recycling or proper disposal please 3 use the public collection system or return them to Compaq your authorized Compaq Partners or their agents Writer kmosby Project Compaq Professional Workstation AP200 Reference Guide Comments 352620 003 File Name H APPA DOC Last Saved On 12 14 98 2 48 PM COMPAQ CONFIDENTIAL NEED TO KNOW REQUIRED Appendix B Electrostatic Discharge To prevent damaging the system be aware of the precautions you must follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor might damage system boards or other static sensitive devices This type of damage would reduce the life expectancy of the device To prevent electrostatic damage m Avoid hand contact by transporting and storing products in static safe containers

Compaq AP200 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents