Cisco Systems Engine 611 Installation Manual
Contents
1. usually 6 inches 15 cm of space provides proper airflow Plan the device installation starting from the bottom of the rack Install the heaviest device in the bottom of the rack Do not extend more than one device out of the rack at the same time Remove the rack doors and side panels to provide easier access during installation Connect the device to a properly grounded outlet Do not overload the power outlet when installing multiple devices in the rack Do not place any object weighing more than 110 1b 50 kg on top of rack mounted devices Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 78 17404 01 Introduction W Introduction The WAE 611 supports two 1 inch 2 54 cm slim 3 5 inch 8 89 cm low voltage differential LVD hard disk drives The WAE 611 requires SCSI hard disk drives A Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 Required Tools The following tools are required to perform the hard disk drive installation e Antistatic mat or foam pad to support and protect the removed hard disk drive e Your own ESD prevention equipment or the disposable grounding wrist strap included with all upgrade kits field replaceable units FRUs and spares gt Caution Always use an ESD wrist strap when handling modules or coming into contact with internal components gt Warning Blank fa2. Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down list or click the Cisco Product Identification Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TA
3. 11 78 17404 01 Step 2 Removing and Replacing a SCSI Hard Disk Drive E Figure 4 Hard Disk Drive Connectors and SCSI ID Jumper Pins LVI OOOO Bs Soe z ee 1 Power connector 2 Jumper pins 3 SCSI connector 4 Jumper placement for SCSI ID 1 To check whether the configuration is correct refer to the boot time messages on the device console An example is as follows Attached scsi disk sda at scsi0 channel 0 id 0 lun 0 Attached scsi disk sdb at scsi0 channel 0 id 1 lun 0 Removing and Replacing a SCSI Hard Disk Drive A Warning A Before working on a system that has an on off switch turn OFF the power and unplug the power cord Statement 1 Warning amp Read the installation instructions before connecting the system to the power source Statement 1004 Note Note Step 1 Step 2 All hard disk drives that you use in the WAE should have the same throughput speed rating Mixing hard disk drives with different speed ratings will cause all hard disk drives to operate at the lower throughput speed Cisco technical support does not support appliances configured with hard disk drives of mixed speed ratings The WAE 611 must have two hard disk drives This system is not supported with a single hard disk drive To maintain proper system cooling do not operate the appliance for more than 10 mi
4. C by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 a 78 17404 01 Obtaining Technical Assistance i Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 Your network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operational performance of your network is impaired but most business operations remain functional You and Cisco will commit resources during
5. Contents N Note Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 Product Numbers DISK 611SC 144GB DISK 611SC 300GB This publication provides basic instructions for installing SCSI hard disk drive options in the Wide Area Application Engine 611 WAE 611 These instructions are intended for experienced technicians This publication contains the following sections e Safety Overview page 1 e Introduction page 3 e Removing the Bezel and Cover page 4 e Assigning SCSI IDs page 6 e Removing and Replacing a SCSI Hard Disk Drive page 7 e Replacing the Cover and Bezel and Completing the Installation page 9 e Obtaining Documentation page 10 e Cisco Product Security Overview page 10 e Obtaining Technical Assistance page 11 For translations of the warnings in this publication see the Related Documentation section on page 3 Safety Overview Cisco SYSTEMS Safety warnings appear throughout this publication in procedures that may harm you if performed incorrectly A warning symbol precedes each warning statement Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA 2005 Cisco Systems Inc All rights reserved Hi Safety Overview A Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved wit
6. ce with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products_security_vulnerability_policy html The link on this page has the current PGP key ID in use Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport 78 17404 01 Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 gg Obtaining Technical Assistance amp Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Note Use the Cisco
7. ceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless all cards faceplates front covers and rear covers are in place Statement 1029 A Warning The safety cover is an integral part of the product Do not operate the unit without the safety cover installed Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards Statement 117 Related Documentation Use this publication in conjunction with the following hardware documentation e Cisco Wide Area Application Engine 511 and 611 Hardware Installation Guide e Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series amp Note To access these publications on Cisco com see the Obtaining Documentation section on page 10 Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 78 17404 01 EN W Removing the Bezel and Cover Removing the Bezel and Cover A Warning Before working on a system that has an on off switch turn OFF the power and unplug the power cord Statement 1 A Warning Do not work on the system or connect or disconnect cables during periods of lightning activit
8. check the jumper pins to make sure that you have the correct SCSI ID set on the drive as follows e SCSI ID 0 for drive bay 0 e SCSI ID 1 for drive bay 1 Slide the new disk drive back into the drive bay with the circuit board on the drive facing up See Figure 3 Figure 5 shows the disk drive connector and pin locations and the orientation of the disk drives for installation See also Figure 3 Figure 5 Disk Drive Orientation During Installation 151557 Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 78 17404 01 Step 11 Step 12 Replacing the Cover and Bezel and Completing the Installation W 1 SCSI connector 2 Jumper pins 3 Power connector 4 Circuit board facing up 5 Drive carrier 6 Carrier handle Connect the power and SCSI cables to the drive If you disconnected the IDE cable to the CD ROM reconnect it Make sure that your cables are lying flat inside the chassis so that you do not shear them when you replace the chassis cover Replacing the Cover and Bezel and Completing the Installation A Warning gt Warning A To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety e This unit should be mounted at the bottom of the rack if it is the only unit in the rack e When mounting this
9. h electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside the device To prevent static damage discharge static electricity from your body before you touch any of your system s electronic components You can do so by touching an unpainted metal surface on the chassis You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your system Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Handle all sensitive components in a static safe area If possible use antistatic floor pads and workbench pads Rack Installation Safety Guidelines Before installing your device in a rack review the following guidelines Two or more people are required to install the device in a rack Ensure that the room air temperature is below 95 F 35 C Do not block any air vents
10. isk Drives in the Cisco Wide Area Application Engine 611 gg W Assigning SCSI IDs Figure 3 Location of Drive Bays Behind the Bezel 1 CD ROM drive Flash memory card 3 Drive bay 1 right side of chassis front Drive bay 0 left side of chassis front Assigning SCSI IDs When you install or replace one or more of the SCSI disk drives in a WAE 611 you must assign a SCSI ID to each disk drive The SCSI IDs are assigned by placing or removing jumpers on the disk drive SCSI ID jumper pins The hard disk drives in this appliance use the SCSI IDs 0 and 1 only To assign the proper SCSI ID to a disk drive follow these steps Step 1 Set the SCSI IDs for your drive by placing jumpers on the appropriate jumper pins as follows e Assign SCSI ID 0 to the disk drive in the first drive bay by removing any jumpers from the jumper pins The first drive bay drive bay 0 is located below the CD ROM drive on the left side of your system See Figure 3 e Assign SCSI ID 1 to the disk drive in the second drive bay by placing a jumper on the pins closest to the power connector Figure 4 shows the jumper placement for SCSI ID 1 The second drive bay drive bay 1 is located below the flash memory card on the right side of your system See Figure 3 Figure 4 shows the connector end of the hard disk drive and the location of the jumper pins gw _nstalling Hard Disk Drives in the Cisco Wide Area Application Engine 6
11. normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations 78 17404 01 Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 gg W Obtaining Technical Assistance This document is to be used in conjunction with the documents listed in the Related Documentation section CCVP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other t
12. nutes without a hard disk drive installed in each bay To install a SCSI hard disk drive in the WAE 611 follow these steps Review the information in the Protecting Against Electrostatic Discharge section on page 2 Inspect the new drive for any signs of damage 78 17404 01 Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 gg W Removing and Replacing a SCSI Hard Disk Drive Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Step 9 Step 10 Power down the device and peripheral devices and disconnect the power cord and all external cables Press the release tabs on the bezel and pull the bezel away from the chassis See Figure 1 Remove the chassis cover See Figure 2 To remove the hard disk drive in either drive bay work from inside the chassis and disconnect the SCSI cable from the hard disk drive by using your thumbs to work the cable connector out of the drive connector Do not pull directly on the cable itself p Tip To remove the hard disk drive in the first bay the bay on the left below the CD ROM drive begin by disconnecting the integrated drive electronics IDE cable from the CD ROM drive for easier access to the hard disk drive connectors that are below it Disconnect the power cable from the hard disk drive Gently pull the carrier handle labeled 6 in Figure 5 and slide the hard disk drive out of the drive bay Before you install the new drive in a drive bay
13. perly engage the ledge at the front of the device Install the bezel as follows a Align the hooks on the bottom of the bezel with the device b Press the bezel toward the device until it clicks into place Install the device in the rack See the Cisco Wide Area Application Engine 511 and 611 Hardware Installation Guide for instructions Connect all external cables and the power cord to the device and then plug the power cord into a properly grounded electrical outlet Obtaining Documentation Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy html From this site you can perform these tasks e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco A current list of security advisories and notices for Cisco products is available at thi
14. rademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0709R 2006 Cisco Systems Inc All rights reserved gt Printed in the USA on recycled paper containing 10 postconsumer waste Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 Pi g 78 17404 01
15. s URL http www cisco com go psirt Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 78 17404 01 Obtaining Technical Assistance W If you prefer to see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed from this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you might have identified a vulnerability in a Cisco product contact PSIRT e Emergencies security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies e Nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone e 1 877 228 7302 e 1 408 525 6532 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product to encrypt any sensitive information that you send to Cisco PSIRT can work from encrypted information that is compatible with PGP versions 2 x through 8 x Never use a revoked or an expired encryption key The correct public key to use in your corresponden
16. unit in a partially filled rack load the rack from the bottom to the top with the heaviest component at the bottom of the rack e Ifthe rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack Statement 1006 This unit is intended for installation in restricted access areas A restricted access area is where access can only be gained by service personnel through the use of a special tool lock and key or other means of security and is controlled by the authority responsible for the location Statement 37 Warning A This equipment must be grounded Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available Statement 1024 Warning When installing or replacing the unit the ground connection must always be made first and disconnected last Statement 1046 Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 78 17404 01 goo HI Obtaining Documentation Step 1 A To complete your installation follow these steps Install the cover Place it into position slide it forward and then tighten the captive screw labeled 1 in Figure 2 Caution Step 2 Step 3 Step 4 Before sliding the cover forward make sure that the cover will pro
17. y Statement 1001 A Warning When installing or replacing the unit the ground connection must always be made first and disconnected last Statement 1046 To remove the bezel and cover follow these steps Step 1 Review the information in the Protecting Against Electrostatic Discharge section on page 2 Step2 Power down the device and all attached devices Disconnect the power cord and all external cables Step3 Remove the bezel as shown in Figure 1 a Press the release tabs on the bezel and pull the bezel away from the chassis b Store the bezel in a safe place Figure 1 Removing the Bezel Step4 To remove the cover loosen the captive screw labeled 1 in Figure 2 on the rear of the cover Installing Hard Disk Drives in the Cisco Wide Area Application Engine 611 78 17404 01 Figure 2 Removing the Bezel and Cover W Removing the Cover 151559 1 Captive screw Step5 Slide the cover back Lift it up and off the device Caution For proper cooling and airflow replace the cover before turning on the device Operating the device for extended periods over 30 minutes with the cover removed might damage device components Step6 Before you begin working inside the chassis familiarize yourself with the location of the components that you will be handling Figure 3 shows the front of the chassis and the location of the drive bays behind the bezel 78 17404 01 Installing Hard D
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