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BMW X5 M Service and Warranty Information

1. e 27 What IS not Covered is sues eme Rr UR a Ae Grm pem ace veg y 28 ete MH dap Es 29 California Emission Warranty Parts List llle 29 NOUWCE MP 30 Correcting Updating or Changing Vehicle Related or Ownership Information 30 Tire Warranty Statement ooococooooo rn 30 2013 X5 M and X6 M BMW Ultimate Service BMW Ultimate Service leads the industry in providing owners with incredible value and peace of mind This service includes gt The BMW Maintenance Program No cost factory recommended maintenance for 4 years 50 000 miles from the original in service date whichever comes first gt BMW Roadside Assistance No cost 24 7 on the road assistance for 4 years unlimited miles from the original in service date Also includes trip interruption benefits as well as trip routing services gt New Vehicle Limited Warranty Limited coverage for defects in materials and workmanship for 4 years 50 000 miles from the original in service date whichever comes first Repairs will only be made at authorized BMW centers using Original BMW Parts The BMW Maintenance Program The BMW Maintenance Program is a benefit designed to help reduce the cost of ownership This program has been devised with the following objectives to maximize vehicle safety reliability and resale value by minimizing breakdowns resulting from wear and minimizing cost and inconvenience by computing maintenance intervals b
2. Owner Driver Information Name Address Owner Driver Telephones Business Home Model XSM amp X6M 2013 Year Retail In Service Date Trim Code Color Code Production Date License Plate Number BMW Center Telephone Numbers Offices Services Table of Contents Page BMW Ultimate Service 000 ce hs 1 The BMW Maintenance Program 0 00 eee eee eee eee eee 1 Coverage Jacarei dove eset eae teh edna was Peewee he eee hee ey 1 Maintenance Upgrade Option 0 0 ce rn 2 latervals AAA AAA TR XC a ee A Be T E 2 Condition Based Service CBS 0 cece eee eee 2 Service Required Display 000 e eee eee nne 3 Info Display screen contents asasan s 3 Info Display screens in the instrument cluster ee ee 3 Possible displays zac ho mro eee p mex mox a ee cR ERE Rog e x 4 Control Display screen contents lille 5 e qz PTT 5 Special Note Maintenance Intervals 1 0 s 6 Quality Certification usa pma dad hok ek Ale Sa e a aa Rx a X RT n 7 Fuel Quality Gasoline cR Rs 7 Maintenance Service Summary cesses 7 Standard operations 4 404 ese Keb whee A ee ERE SA ER 7 Engine oll SerVIGe sue iR mx RR a ewe da a ORC die eal er eee x 7 Microfilter not shown in CBS 0 0 00 hr 8 Front brakes sosa asore siate Eadie a aa a m A a E AE W RE i E A E a 8 Rear brakes iroi Gerrie a iaia a hed icem i te ak we ce te i ode RR d e ew 8
3. 21 Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Any legal claim or action arising from any express or implied warranty contained herein must be brought within 12 months of the date it arises This warranty does not apply to damage caused by negligence improper accident damage repairs or improper use BMW NA will not accept any liability for any parts and accessories not approved by BMW This warranty shall be null and void ifthe SAV Identification Number has been altered or cannot be read if the odometer has been replaced or altered and the true mileage cannot be determined if the SAV has been declared a total loss or sold for salvage purposes or if the SAV has been used in any competitive event Federal Emissions System Defect Warranty Valid only in the U S A including Puerto Rico This warranty applies only to U S specification SAVs distributed by BMW of North America LLC BMW NA or sold through the BMW NA European Delivery Program In accordance with the defect warranty provisions of section 207 b of the Clean Air Act BMW NA warrants to the first retail purchaser and each subsequent purchaser that the SAV a was designed built a
4. BMW SAV distributed by BMW NA and purchased at an authorized BMW SAV center OR gt Anew BMW SAV purchased under the BMW NA European Delivery Plan OR 10 gt Anew U S version BMW SAV purchased under the Diplomatic or Military Sales programs operated in any of the 50 states Canada and Puerto Rico The vehicle itself is covered when driven by any authorized driver Protection New BMWs Protection is provided for 4 years unlimited miles Note This does not affect warranty coverage which remains at 4 years 50 000 miles Certified Pre Owned BMWs 6 years unlimited miles from the original in service date Getting Started For your convenience a decal showing Roadside Assistance information has been affixed on the driver s side of the windshield and in the rear compartment area Calling For Assistance The toll free BMW Roadside Assistance number 1 800 332 4269 is answered by a BMW Roadside Assistance service representative In order for you to receive quick and reliable services it is essential that you provide detailed and accurate information to the service representative Be prepared to give Your name Your complete Vehicle Identification Number found on your vehicle registration or on the bottom driver s side of your windshield Model description of your vehicle License plate number of your vehicle Vehicle location including nearby crossroads intersections highway mile markers s
5. BMW now make it possible to offer a 12 year unlimited mileage anti corrosion warranty against rust perforation on your SAV provided that the SAV is maintained in accordance with the provisions of the New SAV Limited Warranty as outlined in the Warranty Section of this Booklet page 19 The major degree of corrosion protection is due to the electrophoretic dip painting process which cathodically deposits paint particles on all body parts attracting paint particles into the minutest cavities or seams Body parts are designed to provide optimum corrosion protection During manufacture exterior body parts receive an additional corrosion protection coat Hood trunk doors and other body parts with metal folds are coated with PVC and sealed from the outside All floor panels receive a resilient coating of PVC for maximum protection against damage due to stones etc Corrosion protection materials tested over many years are applied to the surfaces of cavities and to the entire underside of the vehicle during and after assembly For additional information on the 12 year unlimited mileage anti corrosion warranty see the Warranty Section of this Booklet page 21 Restoring corrosion protection Please take care that anti corrosion material is replaced when your car is repaired after body or chassis damage BMW NA will not accept any liability for any parts and accessories not approved by BMW Underbody maintenance The underbo
6. If your concern is still not resolved to your satisfaction BMW NA offers additional assistance through BBB AUTO LINE in ARKANSAS CALIFORNIA GEORGIA IDAHO IOWA KENTUCKY MARYLAND MASSACHUSETTS MINNESOTA PENNSYLVANIA OHIO and VIRGINIA BBB AUTO LINE is a dispute resolution program administered by the Council of Better Business Bureaus BBB AUTO LINE resolves disputes through mediation or arbitration Mediation is an 15 informal proceeding whereby a neutral third party mediator helps the parties to find an acceptable resolution Arbitration is also an informal proceeding in which an impartial third party renders a decision after a hearing at which both parties have an opportunity to be heard You can select mediation or arbitration or both The program is free of charge to you the consumer but there are some minimum requirements for participation in the program Please contact BBB AUTO LINE at the address or phone number listed below for more details BBB AUTO LINE 4200 Wilson Boulevard Suite 800 Arlington VA 22203 1 800 955 5100 Ifyou wish to use the program and you qualify for participation you will be required to provide the following information gt Your name and address gt The Vehicle Identification Number VIN gt The make model and year of your vehicle gt A description of the problem with your vehicle BBB AUTO LINE will also ask you for other information that may help resolve your concerns
7. NA cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your SAV to an authorized BMW SAV center as soon as a problem exists The warranty repairs should be completed in a reasonable amount of time not to exceed 30 days As the SAV owner you should also be aware that BMW NA may deny your warranty coverage if your SAV or part has failed due to abuse neglect improper maintenance or unapproved modifications If you have any questions regarding your warranty rights and responsibilities you should contact BMW of North America LLC Customer Relations and Services Department PO Box 1227 Westwood NJ 07675 1227 Telephone 1 800 831 1117 Email customerrelations bmwusa com Website www bmwusa com or the California Air Resources Board 9528 Telstar Avenue El Monte CA 91731 The California Emissions Control System Limited Warranty applies to all 2013 U S specification BMW SAVs registered in California Connecticut Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont or Washington California Emission Control System Limited Warranty This warranty applies to California certified SAVs distributed by BMW of North America LLC BMW NA or sold through the BMW NA European Delivery Program registered and operated primarily in California BMW NA warrants to the original pu
8. OF THE WARRANTY CHECKWITH YOUR AUTHORIZED BMW SAV CENTER TO DETERMINE WHETHER ANY ADJUSTMENT PROGRAM IS APPLICABLE TO YOUR SAV Overview of BMW Limited Warranties Months New Vehicle Warranty 48 4 years 50 000 Miles EE SS EA AS 12 years Unlimited Miles 8 years 80 000 Miles 3 years 50 000 Miles d pier d Rust Perforation Warranty m Federal Emission Warranty All Emission Related Parts P Specific Control Devices California Emission Control Warranty All Emission Related Parts 36 Specific Control Devices 84 7 years 70 000 Miles a ee E e ee E Mileage 10 000 20 000 30 000 40 000 50 000 60 000 70 000 80 000 The California Emissions Control System Limited Warranty applies to all 2013 U S specification BMW X5 M and X6 M SAVs registered in California Connecticut Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont or Washington Your vehicle has been specifically adapted and designed to meet the particular operating conditions and homologation requirements in your country and continental region in order to deliver the full BMW driving pleasure while the vehicle is operated under those conditions If you wish to operate your vehicle in another country or region you may be required to adapt your vehicle to meet different prevailing operating conditions and homologation requirements You should also be aware of any applicable warranty limitation
9. allow two weeks to process your request Services From the information you provide the BMW Roadside Assistance service representative will determine the type of help required Dispatch Service A service provider will be dispatched to the site of your disabled vehicle On Site Assistance On site service for vehicle disablements such as flat tires dead batteries and out of fuel conditions The cost for parts and fuel when used on site are the responsibility of the owner driver The New SAV Limited Warranty does not cover any of the above on site services 11 Lock Out Your BMW is equipped with an advanced entry system which cannot be bypassed by traditional locksmith methods without significant damage to your vehicle However in the event that you find yourself locked out a simple telephone call to Roadside Assistance will help you get back on the road A representative will help you find transportation or arrange towing service to the nearest BMW center You or the person driving your vehicle are responsible for any expenses related to replacement keys Towing Service In the event of a mechanical breakdown normally covered under the New SAV Limited Warranty your SAV will be transported at no cost to the nearest authorized BMW SAV center Your SAV is also covered in the event of an accident or collision If a breakdown occurs after normal business hours your SAV will be transported to a secure locatio
10. availability on the optional Maintenance Program Upgrade for coverage up to 6 years or 100 000 miles whichever occurs first Eligibility and coverage exclusions may apply Intervals Time intervals should be followed using the maintenance interval as indicated by the BMW Condition Based Service Maintenance intervals on motor vehicles have conventionally been specified based upon accumulated mileage However driving conditions have a major influence on routine maintenance requirements distance traveled is only one of the significant factors A vehicle driven for 50 000 miles of short trips in the city with numerous cold starts prolonged periods of idling stop and go driving and high engine speeds during acceleration requires more frequent maintenance intervals than a vehicle driven for 50 000 miles for long distances at low engine speeds primarily at operating temperature The advanced technologies at BMW have led to the development of the unique BMW Condition Based Service CBS system which computes the actual optimum maintenance requirements based not only upon the accumulated mileage but taking into account important factors such as high or low engine speeds short or long trip driving Condition Based Service CBS CBS is a further development of the Service Interval Indicator System Sensors and sophisticated algorithms take even more detailed account of the various conditions of vehicle use The remaining times
11. check tire pressures and reset Tire Pressure Monitor Engine oil service Maintenance work gt Change the engine oil and oil filter Use only BMW High Performance SAE 5W 30 Synthetic Oil BMW part number 07 510017 866 gt At every 3rd engine oil change Intake air cleaner replace air filter element reduce replacement interval in dusty operating conditions gt Parking brake Check function Microfilter not shown in CBS Maintenance work gt Replace ventilation microfilter every 2 years based on the vehicle production date or in connection with scheduled brake fluid change Front brakes Maintenance work gt Replace brake pads clean brake pad contact points in calipers gt Brake discs Check surface and thickness replace as necessary Rear brakes Maintenance work gt Replace brake pads clean brake pad contact points in calipers gt Brake discs Check surface and thickness replace as necessary gt Parking brake Check function condition and the brake shoe linings thickness replace as necessary Parking brake shoes linings are excluded from coverage under the BMW Maintenance Program Vehicle check Maintenance work Check operation of horn headlight flasher and hazard warning flashers Check instrument and control lighting and heater air conditioning blower Check lighting system turn signals back up license plate interior incl map reading lights glovebox luggage are
12. emission performance warranty claim on the basis of an uncertified replacement part used in the maintenance or repair of an SAV only if the SAV manufacturer presents evidence that the uncertified replacement part is either defective in materials or workmanship or not equivalent from an emission standpoint to the original equipment part Maintenance replacement or repair of emission control devices and systems may be performed by any automotive repair establishment or individual using any certified part Immediately after the SAV has failed an EPA approved emission short test your claim can be made at any authorized BMW SAV center The authorized BMW SAV center will honor or deny your claim within the time period specified by local or state laws not to exceed 30 days to avoid further penalties or sanctions If the claim is denied the authorized BMW SAV center will notify you in writing of the reason s The authorized BMW SAV center is required by law to honor the claim if notice of denial is not received by the owner within the specified time period You may obtain further information concerning the emission warranties or report violations of warranty terms by contacting the Director Field Operations and Support Division 6406J Environmental Protection Agency 401 M Street SW Washington D C 20460 The following systems are covered by the Federal Emission Performance Warranty for a period of two years or 24 000 miles
13. for selected maintenance tasks as well as any legally prescribed dates are displayed to you individually gt Engine oil gt Brakes front and rear separately gt Brake fluid gt Vehicle check gt Required State Inspection s CBS thus determines the current and future maintenance requirements This data can also be read from the vehicle key by your BMW Service Advisor and used to propose the optimum scope of maintenance The replacement intervals for the microfilter and the spark plugs are not shown in the CBS 4 Disconnecting the battery during periods of long term storage will interrupt the calculation of time based services Have all items requiring time based maintenance such as brake fluid and coolant and possibly also the engine oil and microfilter brought up to date by your BMW SAV center Also see the section on battery care on page 9 of this Booklet 4 Service Required Display Info Display screen contents The distance remaining until your next service briefly appears when you switch on the ignition D The Info Display immediately switches to its compute mode when you press one of the two buttons in the turn signal indicator lever d For certain maintenance operations you can view the respective distance remaining or due date individually in the instrument cluster or in the Control Display see page 5 Info Display screens in the instrument cluster Display the remainin
14. ha recibido una notificaci n del defecto enviada por correo certificado con acuse de recibo y ha tenido un ultima oportunidad de corregir el defecto o problema en los 10 d as posteriores a la recepci n de la notificaci n Esta notificaci n debe ser recibida por el fabricante dentro de los plazos de protecci n y s lo se puede dar despu s de que i el fabricante o su concesionaria han intentado dos o m s veces corregir el defecto ii el fabricante o su concesionaria han intentado al menos una vez corregir el defecto si este puede causar la muerte o lesiones corporales graves si se maneja el veh culo o iii el veh culo ha estado fuera de servicio por reparaciones un total de 20 d as calendario o m s o en el caso de una casa rodante motorizada casa rodante 45 d as o m s D Si el mismo defecto sigue existiendo de manera sustancial despu s de que el fabricante ha tenido la ltima oportunidad de reparar o corregir dicho defecto puede presentar una reclamaci n de indemnizaci n en los t rminos de la Lemon Law de Nueva Jersey SI DESEA M S INFORMACI N ACERCA DE SUS DERECHOS Y RECURSOS EN LOS TERMINOS DE ESTA LEY INCLUIDA LA DIRECCION DEL FABRICANTE PARA NOTIFICACIONES DE DEFECTOS ESTOS SON LOS DATOS DE CONTACTO NEW JERSEY DEPARTAMENT OF LAW AND PUBLIC SAFETY DIVISION OF CONSUMER AFFAIRS LEMON LAW UNIT POST OFFICE BOX 45026 NEWARK NEW JERSEY 07101 TELEFONO 1 973 504 6226 BBB Auto Line
15. may elect to use non genuine BMW parts for maintenance or repair services BMW NA is not obligated to pay for repairs that include non genuine BMW parts or for any damage resulting from the use of non genuine parts BMW NA will not accept any liability for any parts and accessories not approved by BMW This warranty shall be null and void if the Vehicle Identification Number VIN has been altered or cannot be read if the odometer has been replaced or altered and the true mileage cannot be determined if the vehicle has been declared a total loss or sold for salvage purposes or if the vehicle has been used in any competitive event 20 General These warranties give you specific legal rights and you may also have other rights which vary from state to state THE DURATION OF ANY IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN BMW NA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING LOSS OF TIME INCONVENIENCE OR LOSS OF USE OF THE VEHICLE FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILIT Y APPLICABLE TO THIS PRODUCT Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to you Limited Warranty Rust Perforation 2013 X5 M a
16. reasonably available or a warranty replacement part is not available within 30 days repairs may be performed at any available service establishment or by any individual using any replacement part A repair not completed within 30 days constitutes an emergency BMW NA will reimburse the owner for such emergency repairs including labor parts and diagnosis not to exceed BMW suggested retail price for all warranted parts replaced and labor charges based on the manufacturer s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate that are covered under this warranty Replaced parts and paid invoices must be presented to an authorized BMW SAV center as a condition of reimbursement for emergency repairs not performed by an authorized BMW SAV center The use of replacement parts which are not of equivalent quality may impair the effectiveness of emission control systems If other than genuine BMW Service Parts or Authorized Remanufactured Parts are used for maintenance repair or replacement of components affecting emission control the owner should obtain assurances that such parts are warranted by their manufacturer to be equivalent to genuine BMW parts in performance and durability BMW NA assumes no liability under this warranty with respect to parts other than genuine BMW parts 28 However the use of non genuine BMW replacement parts does not invalidate the warranty on other comp
17. the highlight marker to the second field from the top Turn the controller until Status is selected and press the controller f Vehicle status A list of selected maintenance operations and if applicable inspections required by law is displayed You can request more detailed information on every entry Select the entry and press the controller A Service requirement details Date 05 2013 Vehicle inspection Next state inspection due soon To exit from the menu Select the 43 arrow and press the controller Symbols No service is currently required A The deadline for service or a state inspection is approaching Please contact your BMW SAV center for an appointment ya The service deadline has already passed 5 Service required ok Brake fluid ok 8 Vehicle inspection ok Vehicle check ok Front brake pads ok Rear brake pads You can request more detailed information on every entry Turn the controller to scroll through the list then confirm the selected entry Confirm to exit the list The current service status is automatically saved in the vehicle s key The Service Advisor at your BMW SAV center has a device called a key reader When your Service Advisor inserts your key into the key reader all pertinent vehicle and servicing data will be available and a customized maintenance checklist is printed out based on the specific operations called for by the Condition Based Servic
18. tire balance and rotation Parking brake shoes linings Wear and tear of soft trim items such as seats carpets moldings headliner door panels and all chrome trim Damage including consequential which results from negligence improper operation of the vehicle wear and tear or deterioration due to driving habits or conditions improper repair environmental influences flood accident or fire damage road salt corrosion alteration installation of non genuine BMW accessories or use of improper poor quality or contaminated fuel gt Altered or unreadable Vehicle Identification Number VIN or odometer irregularities or vehicles where the true mileage cannot be determined gt Maintenance or repair after the vehicle is deemed a total loss gt Maintenance or repairs performed by other than an Authorized BMW SAV center within the United States or Puerto Rico gt Vehicles used in competitive events gt Topping off low fluids e g engine oil antifreeze washer fluid etc except when done in conjunction with a scheduled maintenance or other required maintenance work as outlined in the customized maintenance checklist printout that s performed during an applicable Maintenance Program period gt Oil changes performed outside the recommended maintenance intervals as indicated by the Condition Based Service Maintenance Upgrade Option Please contact your authorized BMW center for information and
19. 30 The choice of the right SAE grade is based on the climatic conditions in the region in which you normally drive your BMW To best determine which SAE grade is best suited for your vehicle contact an authorized BMW center If you are unable to obtain BMW High Performance Synthetic Oil or an approved synthetic oil from the list above for the purpose of topping up the engine oil level only use only a synthetic oil with an API rating of SM or higher The following maintenance services must be performed at the mileage time stated time intervals begin from the vehicle s production date gt Brake Fluid Service Change brake fluid every two years or when specified by CBS gt Oxygen Sensor Service The oxygen sensor deteriorates strictly on a mileage basis and must therefore be replaced every 120 000 miles to maximize vehicle fuel economy and minimize exhaust pollution gt Spark Plug Service not shown in CBS 30 000 miles or at every 2nd Engine Oil Service gt The engine coolant has a long term rating and does not need to be changed except for system repairs For your convenience you may also wish to have your BMW SAV center perform any necessary operations to fulfill any state inspection requirements in your area concurrent with the maintenance services specified above during other repairs Should you request more frequent maintenance service the cost of these services will not be covered by the Maintenance Pro
20. B Auto Eine coi a a a ais aa e ei aaa ale bo a 15 California Residents o o ooooooooor hh 16 Special Programs oooooooooomommmr ees 17 Overview of BMW Limited Warranties leeren 18 New SAV Limited Warranty 2013 X5 M and X6 M Valid Only in the U S A including Puerto Rico eee 19 Wanantor easte nasia ee yee ac nd Qs Ge UR CRT a ode Wk ee We ae i 19 Warranty Period sica gore Gk bee de ant ace xni Row ee a N 19 Wartanty Begllls s ss ds qe recs noto a aee Ideen divine EA Tac ates TN cand ee ae 19 Warranty Coverage o usi a e orem or ko dye x Rum roe eae doe RR a e nde 19 Safety Belt Warranty Kansas llle 19 Bof IT ERR RIO EE US TITO eee ee UTILI LI ULP 19 General sees 33 Ro Roxette dai HR E Tn ren bos Us sed dura Rc Eee Red add s C 20 Limited Warranty Rust Perforation 2013X5MandX6M 21 Federal Emissions System Defect Warranty Valid only in the U S A including Puerto Rico lesen 22 What is not Covered uc ooa piir dex UR RU RR IR a ORE XO RE RD 23 I II DTP 23 Federal Emissions Performance Warranty Valid only in the U S A including Puerto Rico esee 24 California Emission Control Warranty Statement Your Warranty Rights and Obligations 2 00 0c eee eee eee 26 Manufacturer s Warranty Coverage rs 26 Owner s Warranty Responsibilities llle 26 California Emission Control System Limited Warranty
21. LE TO THIS PRODUCT For assistance in determining which parts are covered by this warranty please contact your authorized BMW SAV center or the BMW NA Customer Relations and Services Department at 1 800 831 1117 You may obtain further information concerning the emissions warranty or report violations of warranty terms by contacting Air Resources Board ARB Mobile Source Operations Division 9528 Telstar Avenue El Monte CA 91731 Please include the title of the BMW service department head and telephone number California Emission Warranty Parts List The following components are covered for defects by the California Emission Control System Limited Warranty for a period of 7 years or 70 000 miles whichever comes first Coverage 7 Years 70 000 miles Models X5M X6M Air Intake Tube Charge Air Line CAC To Turbo Catalytic Converter Primary Charge Air Cooler Cylinder Head Cover Gasket Set Exhaust Manifold Exhaust Manifold Gasket Exhaust Pipe Gasket Between Catalyst amp Turbocharger Exhaust Pipe Gasket Between Exhaust Manifold amp Turbocharger Evaporative Canister Fuel Tank High Pressure Fuel Pipe High Pressure Fuel Pump High Pressure Fuel Rail High Pressure Sensor Fuel Injection Valve Fuel Injector Injection Valve O Ring Intake Manifold Intake Manifold Gasket Knock Sensor Throttle Body
22. PLEASE CONTACT NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY DIVISION OF CONSUMER AFFAIRS LEMON LAW UNIT POST OFFICE BOX 45026 NEWARK NEW JERSEY 07101 PHONE NUMBER 1 973 504 6226 IMPORTANTE SI EL VEHICULO TIENE UN DEFECTO QUE AFECTE DE MANERA SUSTANCIAL SU USO VALOR O SEGURIDAD O QUE PUEDA CAUSAR LA MUERTE O LESIONES CORPORALES GRAVES SI SE MANEJA Y SE COMPR ARREND O REGISTR EN NUEVA JERSEY PUEDE TENER DERECHO EN LOS T RMINOS DE LA LEY SOBRE DEFECTOS CONOCIDA COMO LEMON LAW DEL ESTADO DE NUEVA JERSEY A UN REEMBOLSO DEL PRECIO DE COMPRA O DEL PAGO DEL ARRENDAMIENTO Aqu le damos un sumario de sus derechos 1 Para tener derecho a una indemnizaci n en los t rminos de la Lemon Law de Nueva Jersey debe dar el fabricante o a su concesionaria la oportunidad de reparar o corregir el defecto del veh culo dentro de los plazos de protecci n que establece esta ley que son las primeras 24 000 millas de operaci n o dos a os a partir de la fecha de entrega original lo que ocurra primero N Si el fabricante o su concesionaria no pueden arreglar o corregir el defecto en un plazo razonable puede tener derecho a devolver el veh culo y recibir un reembolso ntegro menos un descuento por el uso del veh culo Co Se da por sentado que el fabricante o su concesionaria no pueden reparar o corregir el defecto si el mismo defecto continua existiendo de manera sustancial despu s de que el fabricante
23. Vehicle check uos cr ee m Rhen mech ae m wn n Oe e de RC Rea eS 8 Brake Tih PEE crrn ane anew 8 Spark plugs connected to specific Engine Oil Service o o o ooooooooo 8 Emission Control Maintenance Schedule leere 9 Battery Care 20 cscs eee eee a ER ee ee ee le le le 9 Corrosi n ProtectioM 2 ss ses ee ee ee mcm mw hom ew ee ee ae a 9 Restoring corrosion protection 1 0 eee rh 9 Underbody maintenance scesi meakai u wea E hh hh rh 9 BMW Roadside Assistance 0 00 e eee eee ee 10 BMW Roadside Assistance Smartphone Application o ooooooo ee 10 Owners Eligibility scesi a ia e OE eal GA eG RR Rok eae Hae ae ale lad a 10 Getting Started 4 iii peck eM Dawe EA ee es Eee ee A A on 10 Calling For Assistance i oe pte Sad bee d m xr OE Op ad eee ee 10 SO VICES OD Go ch ai e EP 11 Dispaich Service iii Rma o da AR ee 11 On Site Assistance alicia ii Pd wails a a we dp Rn 11 cnp See ee a e eee A Rk Pe ee a a 11 TOWING Service fo sini aS Gene Gale ke eR eae Se POR BOR Gone SR ERR Oc ae 11 Signi and Drive sacs aeter gia SW eee ERR ee a a RR wae ee d e 12 Trip Interruption Benefits leen 12 Gar Rental DISCOUNTS y 6 ahead komme EE recur a Row o Ca aD a 12 EXCIUSIONS a a a a ian R a ON aae ae Ea a A a a a aaea A e dd a dez ii 12 Customer Assistance Information 2200 00 eee eee ee 13 Customer Assistance Notification llle 13 BB
24. a lights Safety belts Check condition and function Check windshield wipers and washer jet positions Tires Check tread depth wear pattern outer condition inflation pressure also optional spare tire if equipped If necessary correct pressure gt Reset Tire Pressure Monitor Battery Check state of charge magic eye and charge if required Power steering reservoir Check fluid level Visually inspect all SRS airbag units for torn covers obvious damage or attachment of stickers Rear view mirrors optional rear view camera Coolant Check fluid level and concentration Windshield washer and intensive cleaning system Check protection level fluid level top if necessary Brake system connections and lines Check for leaks damage and correct positioning Underbody incl all visible parts i e transmission rear axle fuel lines exhaust system Check for damage leaks and corrosion gt Steering components Check for clearance leaks damage and wear gt Final Inspection Road test with check of Brakes Steering Shock absorbers visual Transmission Brake fluid Maintenance work gt Replace brake fluid Spark plugs connected to specific Engine Oil Service Maintenance work gt Replace spark plugs at every 2nd Engine Oil Service approximately 30 000 miles Emission Control Maintenance Schedule The maintenance schedule as shown is required for the proper fun
25. ased upon the specific manner in which each individual vehicle is driven 2013 X5 M and X6 M vehicles purchased from any authorized BMW SAV center in the United States or Puerto Rico are covered by The BMW Maintenance Program for 48 months or 50 000 miles whichever occurs first Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator Aftersales Mobility Program AMP Vehicle or company vehicle whichever is earlier Any authorized BMW SAV center in the United States or Puerto Rico will perform the scheduled maintenance services on your vehicle at no expense to you Coverage The BMW Maintenance Program covers all factory recommended maintenance as determined by the Condition Based Service CBS system Additional specific items that need replacement due to normal wear and tear and that are not covered by the original New SAV Limited Warranty such as brake pads brake rotors and wiper blade inserts are included provided wear and tear exceeds BMW specifications Any applicable adjustments required due to normal operating conditions are also included See pages 7 8 of this booklet for additional information Exclusions from coverage include the following Items reimbursable under your New BMW SAV Limited Warranty Gasoline and gasoline additive Windshield washer additive except when in conjunction with scheduled maintenance Tires wheel alignment
26. cal breakdowns as follows gt Breakdowns that are warranty related and gt Must occur in excess of 100 miles from the driver s primary residence and gt Repairs cannot be completed during normal business hours on the same day of breakdown Reimbursements will be made for meals lodging car rentals and alternate transportation to bring the driver and the BMW SAV together after the vehicle has been repaired by an authorized BMW SAV center Original receipts must accompany all reimbursement requests Trip interruption coverage is limited to 1 000 00 per incident for a maximum of five days per incident Always contact BMW Roadside Assistance for trip interruption benefits They will assist in making all the necessary arrangements Car Rental Discounts Discounts are available from several car rental companies Benefits may vary with each company and location and are subject to change without notice Simply use the following information to receive your discount Avis Discount Code B769775 1 800 331 1212 Budget Discount Code T464331 1 800 527 0700 Enterprise Discount Code NA24109 1 800 RENT A CAR Hertz Discount Code CDP 1646338 1 888 204 0234 Exclusions Specifically excluded from coverage are gt Fines taxes or impound towing fees caused by a violation of local or state law gt Expenses related to extreme adverse weather conditions including but not limited to floods
27. center will without charge for parts or labor either repair or replace the defective part s using new or authorized remanufactured parts The decision to repair or replace said part s is solely the prerogative of BMW NA Parts for which replacements are made become the property of BMW NA In all cases a reasonable time must be allowed for warranty repairs to be completed after the SAV is received by the BMW SAV center Safety Belt Warranty Kansas Safety belts are covered under the BMW New SAV Limited Warranty for defects in material or workmanship for a period of 10 years unlimited mileage from the date of purchase In order to be eligible for this coverage the SAV must be a new 19 SAV retailed in the State of Kansas and the repair performed by an authorized BMW SAV center in Kansas Other Items Wheel alignment balancing and wiper blade inserts are covered up to the first 2 000 miles on the vehicle Items which are subject to wear and tear or deterioration due to driving habits or conditions such as brake pads linings brake discs clutch disc pressure plate filters upholstery trim and chrome items paint finish drive belts glass and similar items are specifically limited to defects in material or workmanship Whatis not covered Remote control transmitter battery replacement Damage including consequential which results from negligence improper operation of the SAV improper repair lack of or impr
28. cific parts or components of your vehicle are covered under this warranty please contact your authorized BMW SAV center 22 It is the owner s responsibility to have all scheduled inspection and maintenance services performed at the owner s expense as prescribed in the maintenance schedule for the BMW Emission Control System Service intervals are computed by the onboard BMW Condition Based Service system and displayed on the instrument panel The instructions for proper maintenance and use can be found in the Owner s Manual It is strongly recommended that any replacement parts used for maintenance repair or replacement of emission control systems be certified BMW Service Parts or BMW Authorized Remanufactured Parts Without invalidating this warranty the owner may elect to have maintenance repair or replacement of the emission control systems performed by any automotive repair establishment or elect to use parts other than certified BMW Service Parts However the cost of such service or parts will not be covered under this warranty except in emergency situations In an emergency situation where an authorized BMW SAV center or a warranty replacement part is not reasonably available within 30 days repairs may be performed at any available service establishment using any equivalent part BMW NA will reimburse the owner for such emergency repairs including labor parts and diagnosis not to exceed BMW NA rates for labor
29. ct the defect within a reasonable amount of time you may have the right to return the vehicle and receive a full refund less a discount for the use of the vehicle Co If it is assumed that the manufacturer or your dealer cannot repair or correct the defect and ifthe same defect continues to substantially exist after that the manufacturer has received a notice of the defect sent by certified mail with return receipt and has had a final chance to correct the defect or condition within 10 days of receiving the notice This notice must be received by the manufacturer within the terms of protection and can only be given after i the manufacturer or your dealer has attempted two or more times to correct the defect ii the manufacturer or your dealer has attempted at least once to correct the defect if the defect is one which can cause death or serious bodily injury if the vehicle is operated or iii the vehicle has been out of service for repairs by a total of 20 calendar days accumulation or more or in the case of a rolling motorized house motorhome 45 days or more D Ifthe same defect substantially continues to exist after the manufacturer has had the last opportunity to repair or correct the defect 14 you may file a claim for compensation under the New Jersey lemon law FOR COMPLETE INFORMATION ABOUT YOUR RIGHTS AND RESOURCES UNDER THIS LAW INCLUDING THE MANUFACTURER S ADDRESS FOR NOTIFICATION OF THE DEFECT
30. ctioning of the emission control systems for optimum vehicle performance and fuel economy Basic Engine Engine oil As specified by CBS Engine oil filter As specified by CBS Fuel System Air filter Every 3rd Engine Oil Service Ignition System Spark plugs At every 2nd Engine Oil Service approximately 30 000 miles Emission Control Components Oxygen sensor Replace at intervals of 120 000 miles Battery Care If your X5 M or X6 M is driven only for short distances of less than 10 miles over a prolonged period of time without an occasional drive at highway speeds the engine s charging system will not maintain the battery Insufficient use of the SAV could result in short term starting problems and in the long term could damage the battery In case your X5 M or X6 M is not operated for several weeks it is advisable to gt consider using a proper trickle charger following the charger manufacturer s instructions to maintain the battery s state of charge or gt consult your BMW SAV center regarding battery removal Once removed the battery must be charged and stored in a cool dry place where it can be protected from freezing If the battery will be stored for over 3 months it must be recharged every 3 months or else it will become damaged and useless Please consult with your BMW SAV center for further guidance and information Corrosion Protection Extensive corrosion protection measures implemented by
31. ditionally if you are a California Connecticut Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont or Washington resident and your vehicle is registered in that state your vehicle is eligible for California Emissions Warranty coverage These federal warranty provisions also apply to all vehicles sold in all U S states and territories regardless of whether a state has enacted state warranty provisions that differ from the federal provisions Federal Emissions Performance Warranty Valid only in the U S A including Puerto Rico In those states and jurisdictions that have established periodic vehicle emissions tests to encourage proper vehicle maintenance and require the car to pass an emissions test approved by the U S Environmental Protection Agency and 1 The SAV was distributed by BMW of North America LLC BMW NA or sold through the BMW NA European Delivery Program and 2 The SAV has been maintained and operated in accordance with the instructions for proper maintenance and use set forth in the Owner s Manual supplied with the SAV and 3 The SAV fails to conform to the applicable emissions standards of the EPA as judged by an EPA approved emissions test and 4 The failure to conform results or will result in the owner of the SAV having to bear a penalty or other sanction including the denial of the right to use the car under local state or federal law if the non conformity
32. dy has to be cleaned at least once a year in Spring with plain water in order to remove mud chemical sediments and other deposits If those materials are not removed corrosion rust will occur on metal components Your BMW SAV center will do this anti corrosion service for you Do not apply additional undercoating or rust proofing on or near the exhaust manifold exhaust pipes catalytic converter or heat shields During driving the substance used for undercoating could overheat and cause a fire BMW Roadside Assistance The BMW Roadside Assistance Program reflects BMW s commitment to your complete satisfaction with the BMW ownership experience It s available for U S version BMWs in all 50 states Canada and Puerto Rico 24 hours a day 365 days a year It s a valuable benefit provided to you at no additional cost Subject to certain limitations and exclusions noted on page 12 The BMW Roadside Assistance Program is not a warranty and does not affect your rights under the New SAV Limited Warranty Services provided by a third party business partner BMW Roadside Assistance Smartphone Application The free BMW Roadside Assistance Smartphone App dispatches fast reliable service to your BMW For more details and to download the App for your iPhone BlackBerry Android or Windows Mobile Smartphone visit http roadsidemobile com bmw Owner s Eligibility You are covered if your SAV is gt A new
33. e Special Note Maintenance Intervals The maintenance requirements for your vehicle are determined dynamically by the Condition Based Service CBS system The maintenance items stated herein reflect the latest information available at the time of the printing of this Booklet and are subject to change The completion of certain subsequent maintenance items or services as required by the BMW SAV New Vehicle Limited Warranty will be specified at intervals computed by the BMW Condition Based Service system as follows gt Oil Service Engine oil should be changed with the engine at operating temperature All 2013 model year X5 M and X6 M vehicles are factory filled with BMW High Performance SAE 5W 30 Synthetic Oil BMW part number 07 51 0017 866 We recommend this oil for regularly scheduled engine oil changes BMW recommends that you check your engine oil level whenever you add fuel to your vehicle If you need to add oil between oil changes and BMW High Performance Synthetic Oil is unavailable for the purpose of topping up the engine oil level only use one of the following approved synthetic oils For information on checking your engine oil level refer to your vehicle s Owner s Manual The synthetic oils listed below meet BMW s Long life rating LL 01 gt Castrol Syntec European Formula SAE OW 30 gt Mobil 1 SAE OW 40 gt Pennzoil Platinum European Formula Ultra SAE 5W 30 gt Valvoline SynPower SAE 5W
34. e Torque Converter Transmission Control Module Turbocharger e Vacuum Pump VANOS VVT Adjustment Unit Notice The National Traffic and Motor Vehicle Safety Act of 1966 requires manufacturers to be in a position to contact vehicle owners when a correction of a safety related defect or noncompliance issue with an applicable federal motor vehicle safety standard becomes necessary Please see the Correcting Updating or Changing Vehicle Related or Ownership Information section Correcting Updating or Changing Vehicle Related or Ownership Information To enable BMW to contact you with important vehicle product and safety updates including vehicles with expired warranty coverage please update your vehicle related or ownership information by either gt Logging on at www bmwusa com to access your My BMW Account create a new account as necessary gt Contacting the BMW Customer Relations and Services Department at 1 800 831 1117 gt Complete and mail the Information Change Card located at the back of this booklet Please have your vehicle s 17 character Vehicle Identification Number VIN available 30 Tire Warranty Statement Original equipment tires on new BMW vehicles are warranted by their respective manufacturer as detailed in the applicable tire manufacturer s warranty statement The CD ROM BMW provides in the vehicle s documents portfolio contains the warranty statement
35. e Card Please print new owner or update your customer information For immediate updates please contact the BMW Customer Relations Center at 1 800 831 1117 or at www bmwusa com MyAccount Please Check One U Address Change O Ownership Change U Mr U Mrs UU Ms Last Name First Name Middle Initial Address Number Street Apt Suite City State Zip AM Phone PM Phone Email Cell Phone Comments VIN Current Date P4 Z Date of Change of Status zt Z Sold Privately U Print name amp address of new owner above if known The information provided by you will be used by BMW to update Purchased Privately Q Exported a new owner and customer information Rest assured that we will Traded a Destroyed a not rent or sell your personal information to anyone To see our privacy policy please go to www bmwusa com about privacy html Lease Ended a Stolen a or call 800 831 1117 to request a copy Gifted a Never Owned a Information Change Card Please print new owner or update your customer information For immediate updates please contact the BMW Customer Relations Center at 1 800 831 1117 or at www bmwusa com MyAccount Please Check One L Address Change L Ownership Change Mr O Mrs 1 Ms Last Name First Name Middle Initial Address Number Street Apt Suite City State Zip AM Phone PM Phone Email Cell Phone Comments VIN Current Date Pd Z Date of Change of Status Z A Sold Privately U Print name amp address of new
36. e vehicle s odometer whichever occurs first one or more of the following occurs e The same nonconformity a failure to conform to the written warranty that substantially impairs the use value or safety of the vehicle results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by BMW NA or its agents AND the buyer or lessee has directly notified BMW NA of the need for the repair of the nonconformity OR e The same nonconformity has been subject to repair 4 or more times by BMW NA or its agents AND the buyer has notified BMW NA of the need for the repair of the nonconformity OR e The vehicle is out of service by reason of repair of nonconformities by BMW NA or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer NOTICE TO BMW NA AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS BMW of North America LLC Customer Relations and Services Department P O Box 1227 Westwood NJ 07675 1227 1800 831 1117 customerrelations bmwusa com 8 The following remedies may be sought in BBB AUTO LINE repairs reimbursement for money paid to repair a vehicle or other expenses incurred as a result of a vehicle nonconformity repurchase or replacement of your vehicle and compensation for damages and remedies available under BMW NA s written warranty or applicable la
37. en digits SAV s delivery date SAV mileage Selling BMW SAV center s name Servicing BMW SAV center s name Description of the problem A BMW NA Customer Relations and Services Representative will carefully review all the facts involved and let you know what further action will be taken in conjunction with your BMW SAV center Please remember the first step in resolving a complaint is to contact the authorized BMW SAV center that performed the work on your vehicle They have the necessary equipment and the personnel to achieve this goal We are confident that every effort will be made to ensure your satisfaction Customer Assistance Notification During a specific period for example the earlier of 12 months or 12 000 miles though this period varies by state some states require us or our authorized BMW SAV center to repair in a reasonable number of attempts any defect or condition which substantially impairs the use value or safety of a new SAV sold leased or registered in that state A reasonable number of attempts is generally defined as i four or more attempts to repair the same defect the number of attempts vary by state or ii the SAV is out of service by reason of one or more repair s for more than a cumulative total of 30 days this period varies by state except for delays created by conditions beyond our control If we are unable to correct a defect or condition covered by these statutes
38. erformed Your BMW center can also recommend a gasoline additive that will provide sufficient detergency While this recommended unscheduled maintenance is not required in order to maintain the emission warranty cleaning of intake valves or when applicable fuel injection valves or adjustment of engine idle necessitated by use of inappropriate fuel it is not covered by warranty because no defect in material or workmanship or component failure is involved Maintenance Service Summary The Condition Based Service CBS system will determine the requirement for performing the maintenance services described in this section ending on page 8 excluding items noted as not shown in CBS These services may be required either individually or in conjunction with other maintenance services Maintenance services are performed as outlined in this section based on intervals of either time mileage or after performing a specified number of previous services These intervals correspond to the latest information available when this booklet was printed Maintenance intervals are subject to change with newer vehicles or may also apply retroactively Your BMW center will advise and perform maintenance services as required by the most recent information that applies to your vehicle Standard operations Maintenance work gt Verify Check Control messages gt Check indicator and warning lights gt Reset CBS display gt Inspect tires
39. g distance or the service date for the various maintenance operations by pressing the knob in the instrument cluster for approximately five seconds Then press the knob quickly and repeatedly to display the successive maintenance operations Possible displays mls 10000 mls 10000 e 12 2016 e 10 2016 2 3 1 Button for selecting display 2 Service requirements 3 Engine oil 4 State required safety inspection 5 Front brake pads 6 Rear brake pads 7 Brake fluid Note The display icons for the state required safety and emissions inspections may be deactivated by your BMW center if the state in which your BMW is registered does not require them The sequence of displayed service items may vary The data for the next service appointment is shown first Control Display screen contents The current Status of Service items determined by the CBS are shown in the Control Display You can also view additional information on the service and maintenance requirements 1 Open the start menu 2 Press the controller to select the i menu 3 Select Info sources and press the controller 4 Select Service and press the controller 5 If necessary move the highlight marker to the uppermost field Turn the controller until Vehicle status is selected and press the controller NENE Onboard info Trip computer Y Vehicle status Torque distribution 6 If necessary move
40. gram BMW has applied the most modern technological advances not only to the design and production of your vehicle but also to computing of the optimum maintenance interval for your type of operations and driving style Your BMW SAV center has made a substantial investment in unique BMW special service tools to enable BMW factory trained service technicians to perform quality repairs on your BMW in minimal time to help maximize your satisfaction with your BMW its longevity and resale value Quality Certification f Quality Certification j Performed by selling BMW center Stamp with Code FREE OF CHARGE Date Mileage Authorized lt Signature of Service Manager A For a detailed list of items inspected refer to the Quality Certification form provided to the Owner at time of delivery A copy of the form is on file at the selling BMW SAV center Fuel Quality Gasoline Only use fuels advertised to have adequate detergency and low alcohol such as ethanol content Please refer to your owner s manual for important information on the fuel recommended for use in your vehicle Use of fuels with insufficient detergent and or excess alcohol can cause driveability problems that necessitate cleaning intake valves and fuel injection valves and when applicable adjusting the engine idle We suggest having this work performed by your authorized BMW center perhaps while regular maintenance is p
41. has been no abuse neglect or improper maintenance of your SAV Your emission control system may include parts such as the fuel injection system the ignition system catalytic converter and engine computer Also included may be hoses belts connectors and other emission related assemblies Where a warrantable condition exists BMW NA will repair your SAV at no cost to you including diagnosis parts and labor Manufacturer s Warranty Coverage For 3 years or 50 000 miles whichever occurs first If your SAV fails a Smog Check inspection all necessary repairs and adjustments will be made by BMW NA to ensure that your SAV passes the inspection This is your emission control system PERFORMANCE WARRANTY N If any emission related part on your SAV is defective the part will be repaired or replaced by BMW NA This is your short term emission control system DEFECTS WARRANTY For 7 years or 70 000 miles whichever occurs first If an emission related part specially noted on page 29 as having coverage for 7 years or 70 000 miles is defective the part will be repaired or replaced by BMW NA This is your long term emission control system DEFECTS WARRANTY 26 Owner s Warranty Responsibilities As the SAV owner you are responsible for the performance of the required maintenance listed in your Owner s Manual BMW NA recommends that you retain all receipts covering maintenance on your SAV but BMW
42. hurricanes and tornadoes removal from water snow ice etc gt Expenses for the removal of snow tires and mounting or removal of snow chains Customer Assistance Information Your satisfaction with our product and the services provided by authorized BMW SAV centers is of great importance to us We take pride in our product as does the BMW SAV center who services it If you should ever have a question regarding your BMW SAV center s service or your BMW s performance we recommend that you contact your authorized BMW SAV center When contacting an authorized BMW SAV center we suggest that depending upon the nature of your contact you discuss it with either the Sales Service or Parts Manager As all matters are resolved at the BMW SAV center level it is important that they be given the opportunity to provide a solution Should you feel that you were not provided with the proper response we urge you to contact the General Manager or BMW Center Operator Despite the best intentions of all parties a misunderstanding may occur between you and your BMW SAV center Should this occur and you require further assistance please contact the BMW NA Customer Relations and Services Department at Telephone 1 800 831 1117 Email customerrelations bmwusa com Website www bmwusa com When contacting us we ask that you provide the following information Your name address and telephone number SAV Identification Number last sev
43. in a reasonable number of attempts we may be obligated either to replace the SAV or reimburse the owner lessee in an amount equal to the purchase price or lease payments paid by the owner lessee less the amount directly attributable to use of the SAV by the owner lessee You should send written notification directly to BMW of North America LLC of the existence of an alleged defect Send written communication to the Customer Relations and Services Department address listed below BMW of North America LLC Customer Relations and Services Department PO Box 1227 Westwood NJ 07675 1227 Telephone 1 800 831 1117 Email customerrelations bmwusa com IMPORTANT IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY AFFECTS ITS USE VALUE OR SECURITY OR THAT MAY CAUSE DEATH OR SERIOUS BODILY INJURY IF DRIVEN AND WAS PURCHASED LEASED OR REGISTERED IN NEW JERSEY YOU MAY HAVE THE RIGHT UNDER THE LEMON LAW IN THE STATE OF NEW JERSEY TO A REFUND OF THE PRICE OF PURCHASE OR TO YOUR LEASE PAYMENTS Here is a summary of your rights 1 To qualify for compensation under the New Jersey lemon law you must give the manufacturer or your dealer opportunity to repair or correct the defect of the vehicle within the terms of protection under the lemon law which are the first 24 000 miles of operation or two years after the date of original date of delivery or whichever comes first N If the manufacturer or your dealer cannot fix or corre
44. including diagnosis either adjust repair or replace the defective part and other parts affected by the failure of the warranted part if any If your SAV failed the California Smog Check test or an EPA approved short test then BMW NA will repair your SAV so 27 that it will pass this test Items that require scheduled replacement are warranted up to the replacement interval specified in the Service section of this Statement BMW NA may repair a part in lieu of replacing it when performing warranty repairs Parts for which replacements are made become the property of BMW NA After 3 years or 50 000 miles and in accordance with paragraph c above such repairs are limited to the repair or replacement of those parts identified in the California Emissions Warranty List If your California registered SAV is between 7 and 8 years old and has been driven less than 80 000 miles then your SAV is eligible for additional warranty coverage under the Federal Emissions Warranty A repair performed as the result of a Smog Check test failure due to a defect in a part which is warranted for 7 years 70 000 miles is covered In all cases a reasonable time not to exceed 30 days must be allowed for a warranty repair to be completed after the SAV is received by the authorized BMW SAV center It is the owner s responsibility to have all required maintenance services performed at the owner s expense as prescribed in the maintenance sched
45. is not remedied within a specified period of time Then in accordance with the provisions of section 207 b of the Clean Air Act BMW NA warrants that if the SAV is eligible for coverage under this warranty any non conformities in the SAV which cause it to fail an EPA approved emissions test will without charge for parts or labor including diagnosis be adjusted repaired or replaced at the option of BMW NA to proper specifications in order to make the SAV comply with applicable emissions standards The decision to adjust repair or replace parts is solely the prerogative of BMW NA and must reasonably be expected to correct the failure of the warranted part Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator Aftersales Mobility Program AMP Vehicle or company vehicle whichever is earlier This warranty continues for a period of 2 years or 24 000 miles whichever occurs first except for specific emissions control 24 components as listed on page 25 for which the warranty period is 8 years or 80 000 miles whichever occurs first This warranty is made subject to the terms and conditions that apply to the Emission Control System Warranty and the New SAV Limited Warranty No claim under this warranty will be denied on the basis of use of a properly installed EPA certified emission part for maintenance and repair A SAV manufacturer may deny an
46. n and transported to the nearest authorized BMW SAV center on the next business day If you request that the SAV be taken to a location other than the nearest authorized BMW SAV center any additional expense will be your responsibility However you may request at no cost to be taken to a different BMW SAV center as long as it is within 50 additional miles of the nearest BMW SAV center Towing requests for vehicles disabled because of casualty fire act of God or violation of law federal state or local are provided at the expense of the owner driver If it is necessary for you to have your vehicle towed through your own arrangements you must contact BMW Roadside Assistance for prior authorization and instructions on claim procedures All claims must be submitted within sixty 60 days of the disablement or occurrence accompanied by the original receipts Claims received after that time period may be dishonored and are subject to the full discretion of BMW Roadside Assistance If BMW Roadside Assistance is not contacted for prior authorization the maximum coverage for towing is 100 00 Sign and Drive Typically if you are within the terms of your warranty the services you receive under the BMW Roadside Assistance program will not require payment In most cases you will simply sign a receipt from the provider of services Trip Interruption Benefits Trip interruption benefits are provided for mechani
47. nd X6 M BMW of North America LLC BMW NA warrants this original SAV against defects in materials or workmanship which will result in rust perforation ofthe SAV body for a period of 12 years unlimited mileage Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator Aftersales Mobility Program AMP Vehicle or company vehicle whichever is earlier To obtain warranty service coverage the SAV must be brought upon discovery of any rust perforation to the workshop of any authorized BMW SAV center This authorized BMW SAV center will without charge for parts or labor either repair or replace the defective part s The decision to repair or replace said part s is solely the prerogative of BMW NA Parts for which replacements are made become the property of BMW NA BMW of North America LLC BMW NA makes no other express warranty on this product except the New SAV Limited Warranty or the warranty as to the emission control system THE DURATION OF ANY IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN BMW OF NORTH AMERICA LLC BMW NA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING LOSS OF TIME INCONVENIENCE OR LOSS OF USE OF THE SAV FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANT Y INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY APPLICABLE TO THIS PRODUCT
48. nd equipped so as to conform at the time of sale with all regulations of the U S Environmental Protection Agency applicable at the time of manufacture and b is free from defects in materials and workmanship which would cause it to fail to conform with applicable regulations for a period of 2 years or 24 000 miles whichever occurs first except for specific emission control components as listed on page 25 for which the warranty period is 8 years or 80 000 miles whichever occurs first Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator Aftersales Mobility Program AMP Vehicle or company vehicle whichever is earlier Warranty claims must be made as soon as reasonably possible after a defect is discovered To make a claim the SAV must be brought to any authorized BMW SAV center during normal business hours The authorized BMW SAV center will without charge for parts or labor including diagnosis either repair or replace the defective part if any The decision whether to repair or replace said parts is solely the prerogative of BMW NA and must be expected to correct the failure of the warranted part Parts for which replacements are made become the property of BMW NA In all cases a reasonable time must be allowed for warranty repairs to be completed after the SAV is received by the authorized BMW SAV center For assistance in determining which spe
49. of co solvent The replacement of maintenance parts such as spark plugs filters and similar items used in required maintenance services the repair or replacement of maintenance parts beyond the first required inspection maintenance or if the part has been replaced earlier for reasons other than it being defective The SAV or any part of the SAV unless a failure causes the SAV to fail to conform to applicable emission regulations Any SAV on which the odometer has been replaced or altered and the true mileage cannot be determined The SAV if the Vehicle Identification Number VIN is altered or cannot be read or if the SAV has been declared a total loss or sold for salvage purposes General These warranties give you specific legal rights and you may also have other rights which vary from state to state THE DURATION OF ANY IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN BMW NA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING LOSS OF TIME INCONVENIENCE OR LOSS OF USE OF THE SAV FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY APPLICABLE TO THIS PRODUCT Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to you Ad
50. onents unless non genuine BMW parts cause damage to warranted parts What is not covered This warranty does not cover malfunctions caused by any of the following accident flood misuse modification alteration tampering disconnection improper or inadequate maintenance except if performed by an authorized BMW SAV center doing warranty repair work use of leaded fuel or fuel other than as specified in the Owner s Manual The replacement of maintenance parts such as spark plugs filters and similar items used in required maintenance services or the repair or replacement of maintenance parts beyond the first replacement interval Any SAV on which the odometer has been replaced or altered and the true mileage cannot be determined The SAV if the SAV Identification Number is altered or cannot be determined or if the SAV has been declared a total loss or sold for salvage purposes General The warranty gives you specific legal rights and you may also have other rights which vary from state to state THE DURATION OF ANY IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN BMW OF NORTH AMERICA LLC BMW NA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING LOSS OF TIME INCONVENIENCE OR LOSS OF USE OF THE VEHICLE FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY APPLICAB
51. oper maintenance environmental influences flood accident or fire damage road salt corrosion or use of improper or contaminated fuel Damage to the engine transmission or any related component caused by improper shifting ofthe transmission Maintenance services and parts when replaced during maintenance such as spark plugs lubricants fluids engine tune up parts replacement of filters coolant and refrigerant Failure to maintain the SAV properly in accordance with the instructions in the Owner s Manual or the Service section of this Statement that results in the failure of any part of the SAV Modification of the SAV or installation of any performance accessories or components attached to the SAV which alters the original engineering and or operating specifications or which result in damage to the other original components electrical interference electrical short radio static water leaks and wind noise Tires are warranted by their respective manufacturer See the Tire Warranty Statement on page 30 Driving over rough or damaged road surfaces as well as debris curbs and other obstacles can cause serious damage to wheels tires and suspension parts This is more likely to occur with low profile tires that provide less cushioning between the wheel and the road Be careful to avoid road hazards and reduce your speed especially if your vehicle is equipped with low profile tires Non genuine BMW Parts While you
52. owner above if known The information provided by you will be used by BMW to update Purchased Privately UO Exported a new owner and customer information Rest assured that we will Traded a Destroyed a not rent or sell your personal information to anyone To see our privacy policy please go to www bmwusa com about privacy html Lease Ended a Stolen a or call 800 831 1117 to request a copy Gifted a Never Owned a More about BMW bmwusa com The Ultimate 1 800 334 4BMW Driving Machine 2012 BMW of North America LLC Woodcliff Lake New Jersey 07677 The BMW name model names and logo are registered trademarks Printed in U S A 09 12 SD92 428 AREA EE AI
53. parts and diagnosis in said area that are covered under this warranty Replaced parts and paid invoices must be presented at an authorized BMW SAV center as a condition of reimbursement for emergency repairs not performed by an authorized BMW SAV center The use of replacement parts which are not of equivalent quality may impair the effectiveness of the emission control system If other than certified BMW Service Parts or Authorized Remanufactured Parts are used for maintenance repair or replacement of components affecting emission control the owner should obtain assurances that such parts are warranted by their manufacturer to be equivalent to genuine BMW parts in performance and durability BMW NA assumes no liability under this warranty with respect to parts other than genuine BMW parts However the use of non genuine BMW replacement parts or non EPA certified parts does not invalidate the warranty on other components unless non genuine BMW parts or non EPA certified parts cause damage to warranted parts What is not covered This warranty does not cover malfunctions caused by any of the following accident flood misuse improper adjustment modification alteration tampering disconnection improper or inadequate maintenance use of leaded fuel or fuels containing more than 10 ethanol or other oxygenates with more than 2 8 oxygen by weight i e more than 15 MTBE or more than 3 methanol plus an equivalent amount
54. rchaser and each subsequent owner that the SAV is a designed built and equipped so as to conform with the applicable California Air Resources Board emission standards b free from defects in materials and workmanship which cause any part that can affect emissions to fail to conform with applicable requirements or to fail a California Smog Check test or EPA approved short test for a period of 3 years or 50 000 miles whichever occurs first c free from defects in materials and workmanship in emission related parts which are contained in the California Emission Warranty Parts List on page 29 for a period of 7 years or 70 000 miles whichever occurs first Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as asales demonstrator Aftersales Mobility Program AMP Vehicle or company vehicle whichever is earlier To obtain service under this warranty the SAV must be brought upon failure of a Smog Check test or upon discovery of the defect to the workshop of any authorized BMW SAV center during normal business hours The authorized BMW SAV center will honor or deny your claim within 30 days If the claim is denied the authorized BMW SAV center will notify you in writing of the reason s The authorized BMW SAV center is required by law to honor the claim if notice is not given to the owner within 30 days The authorized BMW SAV center will without charge for parts or labor
55. s for the following original equipment tire manufacturers as applicable to your vehicle gt Bridgestone Firestone gt Continental gt Goodyear Dunlop gt Pirelli gt Michelin However we also recommend either contacting or visiting the specific manufacturer s website to ensure that you have the most current tire warranty information Should you have difficulty in obtaining warranty service from a tire manufacturer your authorized BMW center will assist you in resolving the situation Instructions for proper tire care and maintenance are contained in the Wheels and Tires section of your vehicle s Owner s Manual YY Y YY YY Y y For immediate updates or if there are no cards left please contact the BMW Customer Relations Center at 1 800 831 1117 For immediate updates or if there are no cards left please contact the BMW Customer Relations Center at 1 800 831 1117 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 131 WESTWOOD NJ E AUI BMW of North America LLC PO Box 1227 Westwood NJ 07675 9868 Attn Customer Satisfaction Hbulbiuhilbuliuhihibiblbabululbalululull NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 131 WESTWOOD NJ BMW of North America LLC PO Box 1227 Westwood NJ 07675 9868 Attn Customer Satisfaction Information Chang
56. s or exclusions for such country or region In such case please contact the Customer Relations and Services Department for further information The BMW limited warranties apply only to U S specification BMW vehicles and is valid only when repairs are performed at an authorized U S BMW center subject to all applicable exclusions or limitations All other U S specification programs such as Roadside Assistance and the Maintenance Programs are also valid only in the U S 18 New SAV Limited Warranty 2013 X5 M and X6 M Valid Only in the U S A including Puerto Rico Warrantor BMW of North America LLC BMW NA warrants 2013 U S specification X5 M and X6 M SAVs distributed by BMW NA or sold through the BMW NA European Delivery Program against defects in materials or workmanship to the first retail purchaser and each subsequent purchaser Warranty Period The warranty period is 48 months or 50 000 miles whichever occurs first Warranty Begins Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as asales demonstrator Aftersales Mobility Program AMP Vehicle or company vehicle whichever is earlier Warranty Coverage To obtain warranty service coverage the SAV must be brought upon discovery of a defect in material or workmanship to the workshop of any authorized BMW SAV center in the United States or Puerto Rico during normal business hours The authorized BMW SAV
57. such as the purchase price of your vehicle any mileage at the time of purchase the current mileage and copies of repair orders BBB AUTO LINE will notify you when your claim has been filed If you decide to arbitrate you may attend the hearing in person or by telephone You may bring witnesses and give supporting evidence You may also submit your claim in writing and ask for a decision on the documents you submit without attending a hearing BBB AUTO LINE will usually render a decision within 40 days from the time you file your complaint The decision is binding on BMW NA if you decide to accept it BMW NA must comply with the decision within the time frame specified by the arbitrator Important You must use BBB AUTO LINE before asserting in court any rights or remedies created by the Magnuson Moss Warranty Act The Act 15 U S C Sec 2301 et seq You may also be required to use BBB AUTO LINE before seeking remedies under your state s Lemon Law If you choose to seek redress by pursuing rights and remedies not created by Title 1 of Magnuson Moss Warranty Act prior resort to the BBB AUTO LINE is not required by any provision of the Act California Residents 1 N Co D al BMW OF NORTH AMERICA LLC BMW NA participates in BBB AUTO LINE a mediation arbitration program administered by the Council of Better Business Bureaus 4200 Wilson Boulevard Arlington Virginia 22203 through local Better Business Burea
58. time your complaint is filed there may be a delay of 7 days if you did not first contact BMW NA about your problem or a delay of up to 30 days if the arbitrator requests an inspection report by an impartial technical expert or further investigation and report by BBB AUTO LINE You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793 22 You are not required to use BBB AUTO LINE before pursuing rights and remedies under any other state or federal law You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by Title of the Magnuson Moss Warranty Act 15 U S C sec 2301 et seq If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793 22 or Title of the Magnuson Moss Warranty Act resort to BBB AUTO LINE is not required by those statutes California Civil Code Section 1793 2 d requires that if BMW NA or its representative is unable to repair a new motor vehicle to conform to the vehicle s applicable express warranty after a reasonable number of attempts BMW NA may be required to replace or repurchase the vehicle California Civil Code Section 1793 22 b creates a presumption that BMW NA has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if within 18 months from delivery to the buyer or 18 000 miles on th
59. treet numbers landmarks etc Location you are calling from including a telephone number where you can be reached If you are calling from a public phone wait there for the return call Do not leave this location without informing the Roadside Assistance service representative gt Adescription of your vehicle s problem Specific and accurate information will enable the Roadside Assistance service representative to provide the proper help Note If you are using the free BMW Roadside Assistance Smartphone App the information above is not required Emergency Valet service Should there be a need beyond BMW Roadside Assistance Emergency Valet service will provide a personal assistant who will help in every way to get you to your final destination Emergency Valet service will help you locate a rental car or taxi agency hotel or even help procure airline reservations In the event of an emergency this service will assist you in getting information out to the proper party whether it is business or personal If we are unable to contact one of your party the message relay service will document the information and will make reasonable efforts to deliver the message to the message recipient Personal Trip Routing Leave the planning to us Simply give one of our Roadside Assistance service representatives a call and we will provide you with a detailed easy to read computerized trip itinerary and companion map package Please
60. ule for the BMW Emission Control System Service intervals are computed by the Condition Based Service system and displayed on the instrument panel However BMW NA will not deny your warranty repair claims solely because you do not have maintenance records or you did not perform the required maintenance unless BMW NA demonstrates that such lack of required maintenance is a direct cause of the emission control system failure The instructions for required maintenance and use can be found in the Owner s Manual and in the Service section of this Statement The California Emissions Control System Limited Warranty applies to all 2013 U S specification BMW SAVs registered in California Connecticut Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont or Washington It is strongly recommended that any replacement parts used for maintenance repair or replacement of emission control systems be genuine BMW Service Parts or BMW Authorized Remanufactured Parts Without invalidating this warranty the owner may elect to have maintenance repair or replacement of the emission control systems performed by any automotive repair establishment or elect to use parts other than BMW Authorized Remanufactured or genuine BMW Service Parts However the cost of such service or parts will not be covered under this warranty except in emergency situations In an emergency situation where an authorized BMW center is not
61. us The Arbitration Certification Program of the California Department of Consumer Affairs has certified BBB AUTO LINE and BMW NA If you have a problem arising under a BMW NA written warranty we encourage you to bring itto our attention If we are unable to resolve it you may file a claim with BBB AUTO LINE Claims must be filed with BBB AUTO LINE within six 6 months after the expiration of the warranty To file a claim with BBB AUTO LINE call 1 800 955 5100 There is no charge for the call In orderto file a claim with BBB AUTO LINE you will have to provide your name and address the brand name and Vehicle Identification Number VIN of your vehicle and a statement of the nature of your problem or complaint You will also be asked to provide the approximate date of your acquisition of the vehicle the vehicle s current mileage the approximate date and mileage at the time any problem s were first brought to the attention of BMW NA or one of our dealers and a statement of the relief you are seeking There is no charge to the customer in bringing this claim BBB AUTO LINE staff may try to help resolve your dispute through mediation If mediation is not successful or if you do not wish to participate in mediation claims within the program s jurisdiction may be presented to 16 D N an arbitrator at an informal hearing The arbitrator s decision should ordinarily be issued within 40 days from the
62. w e The following remedies may not be sought in BBB AUTO LINE punitive or multiple damages attorney s fees or consequential damages other than as provided in California Civil Code Section 1794 a and b 17 10 You may reject the decision issued by a BBB AUTO LINE arbitrator If you reject the decision you will be free to pursue further legal action The arbitrator s decision and any findings will be admissible in a court action If you accept the arbitrator s decision BMW NA will be bound by the decision and will comply with the decision within a reasonable time not to exceed 30 days after we receive notice of your acceptance of the decision Please call BBB AUTO LINE at 1 800 955 5100 for further details about the program IDAHO Residents IMPORTANT IF THIS VEHICLE IS DEFECTIVE YOU MAY BE ENTITLED UNDER THE STATE S LEMON LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE PAYMENTS HOWEVER TO BE ENTITLED TO REFUND OR REPLACEMENT YOU MUST FIRST NOTIFY THE MANUFACTURER ITS AGENT OR ITS AUTHORIZED DEALER OF THE PROBLEM IN WRITING AND GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE YOU ALSO HAVE A RIGHT TO SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM WHICH THE MANUFACTURER MUST OFFER IN THIS STATE Special Programs SOMETIMES BMW OF NORTH AMERICA LLC BMW NA OFFERS A SPECIAL ADJUSTMENT PROGRAM TO PAY ALL OR PART OF THE COST OF CERTAIN REPAIRS BEYOND THE TERMS
63. whichever occurs first The specific systems may vary according to model therefore all of the systems listed may not be used on your SAV For assistance in determining which systems and specific components within these systems apply to your SAV please contact your authorized BMW SAV center AIR INDUCTION SYSTEM FUEL METERING SYSTEM IGNITION SYSTEM POSITIVE CRANKCASE VENTILATION SYSTEM PCV FUEL EVAPORATIVE CONTROL SYSTEM EXHAUST SYSTEM ENGINE EMISSION CONTROL SYSTEM SENSORS DEVICES ONBOARD DIAGNOSTIC SYSTEM OBD RELATED PARTS ASSOCIATED WITH THE ABOVE SYSTEMS 25 The following components and or systems are is covered under the Federal Emission Warranty for a period of 8 years or 80 000 miles whichever occurs first CATALYTIC CONVERTER ENGINE CONTROL MODULE INCLUDING ONBOARD DIAGNOSTIC SYSTEM For assistance in determining coverage of the specific components of the Onboard diagnostic system please contact your authorized BMW SAV center California Emission Control Warranty Statement Your Warranty Rights and Obligations The California Air Resources Board and BMW of North America LLC BMW NA are pleased to explain the emission control system warranty on your 2013 SAV In California new motor vehicles must be designed built and equipped to meet the State s stringent anti smog standards BMW NA must warrant the emission control system on your SAV for the periods of time listed below provided there

BMW X5 M Service and Warranty Information

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