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Avocent AV Works User's Manual

1. Run the Resync Wizard ifthe Appliance Run the Resync Wizard ifthe Appliance configuration has changed configuration has changed a Dr Di a e Figure 3 19 Server Connection Example Figure 3 20 Switch Connection Example 10 When finished click OK to save the new settings or Click Cancel to exit without saving the new settings Accessing a server via a browser window You can configure your system to open a server connection in a browser window You must first select a server and define a URL in the Properties dialog box as previously described Then when you select the server the Browse task button appears You can select the browser to use in the AVWorks Explorer s Options dialog box To launch the server URL in a browser window 1 Select a server in the Unit Selector pane 2 Ifyou have defined a URL for this server in the Properties dialog box the Browse task button appears Click the Browse task button The URL you identified will launch in a browser window Organizing Units with the Local Client Database The local client database provides persistent storage for unit names properties network addresses and custom session settings Device attributes such as type site and department allow you to create and store logical groups for your devices Custom folders allow you to group units within the local client database View tabs sort bars and search functions use these attributes to find specific units
2. Customizing the AVWorks Explorer Window The AVWorks Explorer window can be resized at any time Each time you launch the application the AVWorks Explorer window opens to its default size and location A split pane divider that runs from top to bottom separates the Group Selector pane and the Unit Selector pane You can move the divider left and right to change the viewing area of the Group Selector pane and the Unit Selector pane Each time AVWorks Explorer is started the divider will appear in its default location See Appendix B for divider pane and tree view control mouse and keyboard shortcuts Modifying the selected view on startup When Default is checked under the selected view on the startup option the AVWorks Explorer will determine which view to display If you have one or more servers defined the Devices display will appear by default If you do not the Appliances display will appear When Default is unchecked the AVWorks Explorer will display the view selected in the pulldown menu shown below the checkbox The pulldown menu contains the following values Appliances Devices Sites and Folders The pulldown menu is only enabled when the checkbox is unchecked To modify the selected view on startup 1 Select Tools Options from the AVWorks Explorer menu The Options dialog box appears 2 Select Appliances Devices Sites or Folders from the pulldown menu 3 Click OK to save the new startup view or Click C
3. C cache 17 cascade switches 3 14 16 57 category 14 31 41 50 51 52 53 54 55 56 57 58 60 client 56 configuration 3 7 13 15 42 57 62 connections 33 35 connect video 11 13 19 20 contrast 74 create edit macros 30 credentials 17 27 cursor 20 21 23 24 65 custom field names 34 36 38 39 D database 12 13 14 16 17 19 20 23 28 36 39 41 44 45 46 50 56 57 62 63 73 delete 28 29 31 41 42 50 52 66 department 39 41 devices 3 device properties 33 DirectDraw 65 disconnect 61 discover 14 16 drag and drop 41 duplicate name 34 64 E EID 53 56 57 60 enable lock outs 52 encrypted 63 73 environment variables 69 explorer 11 12 13 14 15 16 18 19 33 38 39 40 43 45 46 49 63 export 44 45 F firmware 58 59 60 FLASH 50 folders 3 11 25 36 38 39 40 41 43 full screen mode 21 G GDI 65 general 33 34 39 40 63 64 green circle 26 53 groups 3 12 31 36 group selector 11 12 19 40 41 42 43 H hardware 58 so AVWorks Installer User Guide I icon 11 14 17 33 34 41 53 63 64 74 image capture 74 information 33 35 53 57 60 63 64 IP address 13 14 15 16 17 50 54 55 59 63 K keystrokes 28 29 31 L legacy switch 14 35 Linux 7 8 11 69 load 44 45 46 56 65 85 local user 20 locations 13 39 locking 52 M macros 3 28 29 31 32 33 manual scale 22 23 mouse
4. License Manager The License Manager dialog box appears 2 Select a product from the Licensed Product list 3 Click the Delete button A warning message appears to prompt you to confirm the deletion Click OK to delete the product license or Click Cancel to exit the delete operation without deleting the product license Contents Appendix A Updating AVWorks lt Appendix B Keyboard and Mouse Shortcuts Appendix C Sun Advanced Key Emulation Appendix D TCP Ports nennen nenn Appendix E Troubleshooting e Appendix F Technical Support Appendices 69 Appendices Appendix A Updating AVWorks For optimal performance ensure that you have the latest version of AVWorks available from the Avocent web site 2 To update AVWorks 1 Download the update file from http www avocent com support Double click on the installer The installer will check to see if a previous version of AVWorks resides on your system If no previous version has been detected and a dialog box appears to confirm the upgrade click Continue or If a previous version is detected and a dialog box appears alerting you to another version of the product click Overwrite to confirm the upgrade or Click Cancel to exit without upgrading the software Installation begins The Program Files Shortcuts Environment Variables and the Registry Entries on Windows 52 systems will be installed or will
5. Appliances All Appliances Search Search Location A2000R A2000R N M P i Assign T ein E K S bann B Men 4 Figure 3 4 Appliances View Tab Selected To log into an appliance 1 2 Click the Appliances button in the AVWorks Explorer Double click on an appliance from the Unit Selector pane or Select an appliance and then click the Manage appliance task button or Right click an appliance A pop up menu appears Select Manage appliance or Click an appliance in the Unit Selector pane and press Enter A password prompt displays Type in your username and password The default username is Admin case sensitive with no password NOTE If you previously logged into the appliance during the same AVWorks session the password prompt will not appear Click OK to access the appliance This launches the AMP For more information about the AMP see Chapter 4 or Click Cancel to exit without logging in Chapter 3 Basic Operations 19 Accessing and Managing Your Devices The Devices tab displays a list of devices such as servers routers and other serially managed devices defined in the database The Group Selector pane appears if two or more device types are defined Click All Devices or click on a folder to view all devices of a particular type When you select a server and click the Connect Video task button the Viewer launches The Viewer allows you
6. Figure 4 3 Add User Dialog Box 3 Enter the username and password to assign to the user and then verify the password by typing it into the Verify Password field 4 Select the appropriate access level for this user from the pulldown menu If you select the User option the Access Rights button appears a Click the Access Rights button to select individual servers for that user The User Access Rights dialog box appears 52 AVWorks Installer User Guide User access rights x Name joesmith No access to Allow access to ENGINEERING_LINUX 4 ENGINEERING_SRVR2 ENG_TEST_WIN2000_1 MYLINUX_SERVER1 ENG_TEST_WIN2000_2 TECH_SUPPORT_WINNT IT_FLOOR1_WINNT IT_WINDOWS_XP SYSTEM_TST_SRVR1 lt Remove SYSTEM_TST_SRVR2 Baal TEST_LAB_SOLARIS TEST_LAB_WINNT Cancel Help Figure 4 4 User Access Rights Dialog Box b Select a server in the left column for which this user should have access rights Select the Add button c Select a server in the right column from which to remove a user s access rights Click the Remove button d Repeat steps a and b until the right column represents the appropri ate server access for this user and then click OK 5 Click OK to save the settings and return to the main AMP window To delete a user 1 Click the Users category in the left column in the AMP and then select the user s to delete 2 Click the Delete button on the right side of the AMP Users wind
7. Optional Select the icon to display for the unit Optional Assign a server to a site department or location These categories are customizable See Modifying custom field names in this chapter If an option is not in the pulldown type the name of the new assignment in the text field Once entered the option becomes available in the pulldown for future assignment Optional Click the Network tab and type in the URL to use when establishing a browser connection to the server If the field contains a value then the Browser button appears in the task bar allowing you to launch the browser to that specified URL Chapter 3 Basic Operations 35 http 192 168 0 1 Figure 3 17 Server Network Properties Tab 8 Optional Click the Information tab and type in a description of the unit There are no rules for the type of information that you may enter here Properties Figure 3 18 Server Information Tab 9 Optional Click the Connections tab to view the physical connection path that will be used to access this device This feature is useful for troubleshooting Figure 3 19 shows a connection to a server Figure 3 20 shows a server connected to Channel 1 of a legacy switch 36 AVWorks Installer User Guide rS General Network Information Connections Connections Connections MyApplt 192 168 0 93 9P19520255 00D455 Server MyApplt 192 168 0 93 9P1 520255 00D44D gt SWI gt CH1 gt Serverd
8. TITLE NON INFRINGEMENT CONDITION MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR OR INTENDED PURPOSE EXCEPT AS EXPRESSLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW AVOCENT CORPORATION SHALL NOT BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF PROFIT LOSS OF BUSINESS LOSS OF INFORMATION FINANCIAL LOSS PERSONAL INJURY LOSS OF PRIVACY OR NEGLIGENCE WHICH MAY BE CAUSED BY OR RELATED TO DIRECTLY OR INDIRECTLY THE USE OF A PRODUCT OR SERVICE THE INABILITY TO USE A PRODUCT OR SERVICE INADEQUACY OF A PRODUCT OR SERVICE FOR ANY PURPOSE OR USE THEREOF OR BY ANY DEFECT OR DEFICIENCY THEREIN EVEN IF AVOCENT CORPORATION OR AN AUTHORIZED AVOCENT DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES 2003 Avocent Corporation All rights reserved ON m Avocent The Power of Being There For Technical Support Email support avocent com www avocent com Avocent Corporation 4991 Corporate Drive Huntsville Alabama 35805 6201 USA Tel 1 256 430 4000 Fax 1 256 430 4031 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Canada 50 Mural Street Unit 5 Richmond Hill Ontario L4B 1E4 Canada Tel 1 877 992 9239 Fax 1 877 524 2985 590 257 001B Avocent International Ltd Avocent House Shannon Free Zone Shannon County Clare Ir
9. The User Status dialog box appears 2 Select one or more users to disconnect Press the Shift key to select multiple users 3 Click the Disconnect Session button A message appears prompting you to confirm the disconnect command 4 Click Yes to disconnect the user or Click No to exit without completing the disconnect command Rebooting Your Appliance You can reboot the AutoView 1000R 2000R through the Tools tab in the AMP When clicked Reboot will broadcast a disconnect message to any active users then log out the current user and immediately reboot the appliance To reboot your appliance 1 Click the Tools tab in the AMP The Tools dialog box appears 2 Click the Reboot button A message prompting you to confirm this reboot appears Click Yes to confirm the request The appliance will now reboot 62 AVWorks Installer User Guide Managing Appliance Configuration Databases An on board database contains all of the settings for an appliance This includes network settings AVRIO configurations SNMP settings and attached servers You may save this configuration information to a client based file and should you ever need to replace your AutoView 1000R 2000R restore the configuration file to the new appliance and avoid manually configuring it NOTE User account information is stored in the user database not in the configuration file For more information see Managing User Databases in this chapter To read
10. be overwritten with the new files and settings of the current version NOTE In order for the upgrade detection process to work you must first either reboot or log out Environment Variables set by the installer are not permanent on Windows 32 platforms or Linux until you have logged out or rebooted the system 70 AVWorks Installer User Guide Appendix B Keyboard and Mouse Shortcuts Divider Pane Keyboard and Mouse Shortcuts Operation Description F6 Navigates between the split screens and gives focus to the last element that had focus F8 Gives focus to the divider Left or Up Arrow Moves the divider left if the divider has the focus Right or Down Arrow Moves the divider right if the divider has the focus Home Gives the right pane of the split screen all of the area left pane disappears if the divider has the focus End Gives the left pane of the split screen all of the area right pane disappears if the divider has the focus Click Mouse Drag Moves the divider left or right Operation Tree View Control Keyboard and Mouse Shortcuts Description Mouse Single Click Deselects the existing selection and selects the node the mouse pointer is over Mouse Double Click Toggles the expand collapse state of an expandable node a node that has children Does nothing on a leaf node a node with no children Up Arrow Deselects the existing selection and selec
11. AMP The Resync Wizard launches Click Next 2 A warning message displays indicating that the database will be updated Chapter 4 Managing Your Appliance 57 5 to match the current configuration in the appliance Your current local database names will be overridden with the appliance names Click Nezt A polling appliance message box appears with a progress bar indicating that the appliance information is being retrieved Ifno changes were detected in the appliance a completion dialog box appears with this information or If server changes were detected then the Detected Changes dialog box will be displayed Click Next to update the database a Ifa cascade switch was detected the Enter Cascade Switch Infor mation dialog box appears Select the type of switch connected to the appliance from the pulldown menu If the type you are looking for is not available you can add it via the Add button For more information see Configuring cascade switch connections in this chapter Click Next The completion dialog box appears Click Finish to exit Configuring cascade switches connections The Cascade Switches category lets you view the cascade switches in your system and the AVRIQ adaptor EID numbers as well as the type of switch and the port to which it is connected To configure a cascade switch connection 1 2 Click the Cascade Switches category in the left column in the AMP Click the pulldown list next t
12. Page Up Extends selection down one row Extends selection up one page Shift Page Down Extends selection down one page Shift Mouse Click Deselects any existing selection and selects the range of rows between the current focus point and the row the mouse pointer is over when the mouse is clicked Ctrl Mouse Click Toggles the selection state of the row the mouse pointer is over without affecting the selection state of any other row Mouse Double Click Launches the default action for the selected unit 72 AVWorks Installer User Guide Appendix C Sun Advanced Key Emulation The following keys on a normal Type 5 Sun keyboard are emulated by key press sequences listed below on a PS 2 keyboard Sun Key Emulation PS 2 Key Combination Sun Key US Application Compose Scroll LED on keypad Compose Scroll LED on F11 Power Scroll LED on F7 Open Scroll LED on Num Lock Help Scroll LED on F3 Props Scroll LED on F5 Front Scroll LED on F1 Stop Scroll LED on F2 Again Scroll LED on F4 Undo Scroll LED on F10 Cut Scroll LED on F6 Copy Scroll LED on F8 Paste Scroll LED on F9 Find Scroll LED on keypad Mute Scroll LED on keypad Vol Scroll LED on keypad Vol Scroll LED on F12 Command left Win GUI left Command left Win GUI right Command right 1
13. Video Viewer window the menu bar will disappear but you will still see a small floating palette with these three buttons the Macros pulldown menu and the server name E Server4 Figure 3 7 Full Screen Toolbar To align the mouse cursors Click the Align Local Cursor button on the Viewer toolbar The local cursor will align with the cursor on the remote server 22 AVWorks Installer User Guide To refresh the screen Click the Refresh Image button on the Viewer toolbar or From the Viewer menu select View Refresh The digitized video image will be completely regenerated To enter full screen mode Click the Full Screen Mode button or From the Viewer menu select View Full Screen The desktop window will disappear and only the accessed server desktop will be visible The screen will be resized up to a maximum of 1024 x 768 If the desktop has a higher resolution then a black background will surround the full screen image The floating toolbar will appear To exit full screen mode Click the Full Screen Mode button on the floating toolbar to exit full screen mode and return to the desktop window Adjusting the Video Viewer window You can adjust both the resolution and quality of the Video Viewer You can also expand your session to fit the entire screen or refresh the view at any time Adjusting the window size The Video Viewer allows you to set up automatic or manual scaling of the session
14. You can alter device properties from the AVWorks Explorer Properties dialog box including General Network Information and Connections The General tab allows you to change the device name device type and the icon that will be used to display the server in AVWorks You may also assign the server to a site location or folder The Network tab lets you set a browser URL for that server if you want to view it in a browser window instead of through a session Viewer The Information tab allows you to enter information about the server including a server description contact information and any comments you would like to add Lastly the Connections tab displays the connection that will be used for a specific server NOTE You can also change the properties of your appliance For more information see Chapter 4 To change device properties 1 Select an individual server in the Unit Selector list 2 Select View Properties from the AVWorks Explorer menu or Click the Properties task button The Properties dialog box appears 34 AVWorks Installer User Guide Properties SERVER 1 Figure 3 16 Server General Properties Tab 3 Type in the new name ofthe server A warning will display if you enter a duplicate name Optional Select the device type If the selection is not in the pulldown type the name of the new server type in the text field Once entered the option becomes available in the pulldown for future assignment
15. access your appliance through AVWorks you must add it to the AVWorks database Once an appliance is added it appears in the Unit list You may either manually add or discover an appliance To manually add an appliance with an assigned IP address 1 Select File New Appliance from the AVWorks Explorer menu or Click the New Appliance task button The New Appliance Wizard appears Click Neat to continue Select the type of appliance you are adding Click Neat You are prompted to indicate whether the appliance has an assigned IP address or not Click Yes then click Next The Find AutoView 1000R 2000R window appears Type the IP address and click Neat AVWorks will search for the indicated unit as well as all the powered AVRIQs and server names you associated with it in OSCAR if any If you want to search for unpowered AVRIQs you can access the Resync feature under the Devices category in the AMP and click the nclude Offline AVRIO adaptors checkbox For more information see Viewing server connections in Chapter 4 Click Nezt The Configure Cascade Switches dialog box appears if AVWorks detects an attached legacy KVM switch such as an OutLook ES or AutoView 200 or 400 series switch This box contains a list of all AVRIO adaptor EIDs Electronic Identification Numbers retrieved from the appliance and the cascade switches to which they are connected if any When this dialog box first displays all the switches will be set to
16. all your servers Using AVWorks you can manage your existing appliances install a new switch or launch a video session to a target device Built in groupings such as Devices Sites and Folders provide an easy way to select the units to view Powerful search and sort capabilities allow you to easily find any unit NOTE Throughout the documentation and AVWorks user interface you will see the word appliance used generically to describe the AutoView 1000R 2000R switch Features and Benefits Easy to install and configure AVWorks is designed for easy installation and operation Auto discovery of managed appliances enables you to deploy new units in minutes Wizard based installation and online help simplify initial system configuration The intuitive graphical interface makes managing and updating appliances simple and straightforward Powerful customization capabilities Tailor AVWorks to fit your specific system needs Take advantage of built in groups or create your own Customize unit and field names icons and macros for maximum flexibility and convenience Using names that are meaningful to you makes it easy to quickly find any target device Extensive AutoView 1000R 2000R management AVWorks allows you to add and manage multiple appliances in one system Once a new appliance is installed you can configure switch parameters control and preempt user video sessions and execute numerous control functions such as rebooting and upg
17. and save a configuration to a file from an appliance 1 Click the Tools tab in the AMP The Tools dialog box appears 2 Click the Save Appliance Configuration button The Save Appliance Configuration dialog box appears 3 Click Browse and navigate to a location to save the Configuration file The location appears in the Save To field 4 Click Save The configuration file is read from the appliance and saved to the desired location A progress window displays 5 When complete a message appears prompting you to confirm the read completion Click OK to return to the main window To restore a configuration file to an appliance 1 Click the Tools tab in the AMP The Tools dialog box appears 2 Click the Restore Appliance Configuration button The Restore Appliance Configuration File dialog box appears 3 Click Browse and navigate to the location where you stored the saved configuration file The file name and location appears in the File name field 4 Click Restore The configuration file is written to the appliance A progress window displays 5 When complete a message appears prompting you to confirm the write completion Click OK to return to the main window Managing User Databases An on board user database contains all the user accounts and access rights assigned in an appliance You can save this database to a client based file and use it to configure users on other appliances by restoring the user account file to th
18. appliance that may require further attention You can specify what SNMP traps are sent to the management stations by simply clicking the appropriate checkboxes in the list When you select the Traps category for the first time the AMP will retrieve and display a list of SNMP traps from the appliance You may select Enable All or Disable All to easily select or deselect the entire list A1000R 02 0F 53 Manage Appliance Settings Status Tools Enable Disable SNMP Traps Sessions Users AVRIQS EI SNMP Devices Cascade Switches Versions Hardware AVRIQS Enabled Traps Cold Start Link Down M Link Up SNMP Authentication Failure M User Authentication Failure User Logged In M User Logged Out Video Session Started Video Session Stopped Video Session Terminated Local Port Viewing Started M Local Port Viewing Stopped User Added M User Deleted User Modified Enable All Disable All Cancel Apply Help Figure 4 6 Traps Dialog Box 56 AVWorks Installer User Guide Viewing server connections When you select the Devices category for the first time the AMP will retrieve the servers that exist in the AVWorks database as well as information on how the servers are connected to the selected appliance The Connection column displays the current server connection This can be to either an AVRIO adaptor or a cascade switch If connected to an AVRIQ adaptor t
19. point cd mnt Execute the following command to start the install program sh linux setup bin Follow the on screen instructions Contents Launching AVWorks wo ee eee en nn Navigating AVWorks 0 0 0 0 g aR RR eee Appliance AVWorks Quick Setup Checklist Adding an Appliance 6 nee Accessing an Appliance KR Rl ieron cee Accessing and Managing Your Devices Changing AVWorks Device Properties Organizing Units with the Local Client Database Deleting and Renaming 60 00 cee eee Customizing the AVWorks Explorer Window Managing Your Local Databases Chapter 3 Basic Operations 11 Chapter 3 Basic Operations Launching AVWorks To launch AVWorks on all Microsoft Windows operating systems Select Start Programs Avocent AVWorks OT Double click the AVWorks icon AVWorks will launch To launch AVWorks on Red Hat Linux 7 1 and 7 2 From the application folder usr lib Avocent_AVWorks execute the following command Avocent_AVWorks or From user bin execute the following link Avocent_AVWorks or Ifa desktop shortcut was created on installation double click the shortcut AVWorks will launch Navigating AVWorks AVWorks consists of several components the AVWorks Explorer the Video Session Viewer Viewer and the Appliance Management Panel AMP Once you launch AVWorks the main AVWorks Explorer window
20. within the database Site organization is based on where your servers are located and refers to the column headings Site and Department which can be customized to suit your needs See Modifying custom field names in this chapter Folders provide a way to Chapter 3 Basic Operations 37 create a customized organizational system for individual servers For example you might want to create a folder for critical servers or for remote servers You may change the order and sorting of the Unit Selector list by clicking the sort bar above the column An upward pointing arrow in a column header indicates that the list is sorted by that field name in ascending order A downward pointing arrow indicates the list is sorted by that field name in descending order The sort bar properties are customizable Figures 3 21 and 3 22 show examples of how you might use the default field name values You may change them to fit your own organization Figure 3 23 features customized field names Avocent AVWorks lol x File Edit View Tools Window Help amp Avocent AVWorks Appliances Devices Folders as ee Cs ee customer WINNT Seattle A1000R Seattle 3 Rack 1 amp 2000R Los Angeles Tech Support Main Rack i XP Los Angeles Tech Support Main Rack LINUX Seattle IT Rack 1 WINNT Seattle IT Rack 2 WINNT Seattle IT Rack 2 WIN2000 Seattle Sales Rack 2 WINNT Los Angeles Tech Support Back Rack pay Properties Bari To Gae
21. 1 3 Enter the system s fully qualified domain name in the Name field as well as a description and node contact person in the System section 4 Enter the Read Write and Trap community names These specify the community strings that must be used in SNMP actions The Read and Write strings only apply to SNMP over UPD port 161 and act as passwords that protect access to the appliance The values can be up to 64 characters in length 5 Add up to four SNMP management entities to monitor this appliance or leave this blank to allow any station to monitor the appliance a Click the 4dd button to define an allowable manager The Allowable Chapter 4 Managing Your Appliance 55 Manager dialog box appears b Type in the IP address of the management station to add c Click OK to add a management station 6 Add up to four SNMP trap destinations to which this appliance will send traps in the Trap Destination field a Click the 4dd button to define a trap destination The Trap Destina tion dialog box appears b Type in the IP address of the trap destination to add c Click OK to add a trap destination 7 Click OK to save the settings and close the window or Click Apply to save the settings and remain in the open window or Click Cancel to exit the window without saving Enabling individual SNMP traps An SNMP trap is a notification sent by the appliance to a management station indicating that an event has occurred in the
22. 800 x 600 e Color palette must be a minimum of 256 colors Installing AVWorks AVWorks can be installed on Microsoft Windows NT Windows 2000 Windows XP and Linux platforms The following instructions will allow you to install AVWorks on the desired platform 8 AVWorks Installer User Guide To install on Microsoft Windows NT 2000 or XP 1 Insert the AVWorks CD ROM into your CD ROM drive If AutoPlay is supported and enabled the setup program will start automatically or If your system does not support AutoPlay set the default drive to your CD ROM drive letter and execute the following command to start the 2 install program replace drive with your CD ROM drive letter drive WIN32 SETUP EXE Follow the on screen instructions To install on Red Hat Linux 1 Insert the AVWorks CD ROM into your CD ROM drive If AutoPlay is supported and enabled the setup program will start automatically or If your system does not support AutoPlay a Mount the CD ROM volume by executing the following command mount t iso9660 ro mode 0555 lt unit gt lt mount point gt Replace lt unit gt with the name of the CD ROM on your machine and lt mount point gt with the name of the desired mount point For example to mount a CD ROM which is the second IDE unit on mnt execute the command mount t iso9660 ro mode 0555 dev hdb mnt Execute the following command to change the working directory to the mount
23. 9 63 unlock 52 53 61 upgrade 50 53 58 59 60 69 URL 33 34 36 43 45 user 7 13 50 51 52 54 61 62 63 85 username 3 17 49 51 user accounts 13 50 52 61 62 73 user databases 3 Q version 58 59 viewer 11 13 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 56 65 73 74 view interactive session 27 view selector 11 12 W wizard 3 13 14 15 16 17 56 66 Y yellow circle 53 82 AVWorks Installer User Guide Index 83 84 AVWorks Installer User Guide LIMITED WARRANTY Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase Additionally all Avocent products carry an unconditional thirty day satisfaction guarantee If for any reason you are dissatisfied with the performance of this product you may return it to the point of purchase for a refund of the purchase price excluding shipping charges This guarantee does not apply to special order products and may not be available through all resellers During the warranty period purchaser must promptly call Avocent for a RETURN MATERIALS AUTHORIZATION RMA number Make sure that the RMA number appears on the packing slip proof of purchase AND ON THE OUTSIDE OF EACH SHIPPING CARTON Unauthorized returns or collect shipments will be refused Ship prepaid to Avocent Corporation 4991 Corpora
24. AVWorks database The New Appliance Wizard appears If you configured the IP address as described above select Yes the product already has an IP address otherwise select No the product does not have an IP address AVWorks will find the appliance and all AVRIQ adaptors attached to it These names will display in the AVWorks Explorer 4 Set properties and group servers as desired into locations sites or folders through the AVWorks Explorer Create user accounts through the AMP Once one AVWorks client is set up select File Database Save to save a copy of the database with all the settings 7 From the second AVWorks client click File Database Load and browse to find the file you have saved Select the file and click Load 8 Ifthe local analog workstation via OSCAR adds deletes or renames any AVRIO adaptors after you have loaded this file you can resynchronize your local database with OSCAR by clicking the Manage Appliance task button and clicking the Resync button under Settings Devices 9 To access a server attached to your AutoView 1000R 2000R select the desired server in the AVWorks Explorer and click the Connect Video task button to launch a server session in the Video Session Viewer 10 Adjust the resolution select View Auto Scale and quality select Tools Automatic Video Adjust of the server video in the Video Session Viewer 14 AVWorks Installer User Guide Adding an Appliance Before you can
25. Figure 3 10 Video Viewer Thumbnail View Thumbnail View Status Indicators Symbol Description 3 The green LED indicates that a server is currently being scanned x The red X indicates that the last scan of the server was not successful The scan may have failed due to a credential or path failure the server path on the AutoView 1000R 2000R was not available or because of some other reason The tool tip for the LED indicates the reason for failure To set scan preferences 1 From the Thumbnail View select Options Preferences The Preferences dialog box appears 2 Enter the time each thumbnail will be active during the scan 5 to 60 seconds in the View Time Per Server box 3 Enter the length of time the scan stops between each server 5 to 600 seconds in the Time Between Servers box 4 Click OK Chapter 3 Basic Operations 27 Navigating the Thumbnail Viewer When you highlight an individual thumbnail frame and select the Thumbnail menu you can launch an interactive session to that server add that server to the scan sequence or set the login credentials for that server The Options menu allows you to access scanning preferences as well as pause the scan and set the thumbnail size for all servers To launch a server Video session Select a server thumbnail From the Thumbnail Viewer select Thumbnail servername View Interactive Session or Right click over a server thumbnail and s
26. None Switches detected will have an icon next to the pulldown menu a The Existing Cascade Switches field contains all the current switches defined in the database Click Add Delete or Modify to alter the list b Associate the appropriate switch from the pulldown menus for each AVRIO that has a switch attached Chapter 3 Basic Operations 15 New Appliance Wizard x Configure Cascade Switches Configure Cascade switches attached to the A1000R Assign Cascade Switch EJ Cascade Switch detected ID Switch E 20255 00CBDD OutLook aAa 520290 01E6CC None x 20255 00CBE7 AutoView aea 20255 00CBCE None z Add Modity Delete Back Next Cancel Figure 3 2 Configure Cascade Switches Dialog Box 7 When you reach the final page of the Wizard click Finish to exit the Wizard and return to the main window Your appliance should now appear in the Unit Selector pane To manually install a new appliance with no assigned IP address 1 Select File New AutoView 1000R 2000R from the AVWorks Explorer menu or Click the New Appliance task button The New Appliance Wizard appears Click Neat to continue 2 You are prompted to indicate if the AutoView 1000R 2000R has an assigned IP address Click No and then click Neat 3 The Network Address window appears Type the IP address subnet mask and gateway that you want to assign to the unit and click Next 4 The Select Aut
27. ON 2 Avocent AVWorks Installer User Guide INSTRUCTIONS IN This symbol is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance AVWorks Installer User Guide Avocent the Avocent logo The Power of Being There and AVWorks are trademarks of Avocent Corporation OSCAR is a registered trademark of Apex Inc AutoView is a registered trademark of Cybex Computer Products Corporation All other marks are trademarks or registered trademarks of their respective owners 2003 Avocent Corporation All rights reserved Table of Contents Chapter 1 Product Overview ADOULAV WOKS os isc sa atte ehrt Features and Benefits 0 0 0 0 cnn Chapter 2 Installation Getting Started se wu enian a vera ia eee bbe Installing AV Works 222 0 en Chapter 3 Basic Operations Launching AVWorks R Sag R aa R RR R eee Navigating AVWorks occ g Ra R ee eee eee ee Appliance AV Works Quick Setup Checklist Adding an Appliance NS RR Te eee Accessing an Appliance 06 es Accessing and Managing Your Devices Changing AVWorks Device Properties Organizing Units with the Local Client Database Deleting and Renaming sg g r e KR RR R R R eee Customizing the AVWorks Explorer Window Managing Your Local Databases Chapter 4 Managing Your Appliance Viewing and Con
28. Singular Plural 1 Site Sites 2 Department Departments 3 Location Locations Selected view on startup Default Remote Console Switches z Browser IV Launch default browser Specify a browser to launch Browse IV Direct Draw Figure 3 24 Options Dialog Box Custom Field Labels 2 Selecta field label to modify and click the Modify button The Modify Custom Field Label dialog box appears 3 Type the singular and plural versions of the field label The length can be from 1 to 52 characters A blank value is not allowed Spaces are permitted in the middle but leading and trailing spaces are not allowed 4 Click OK to save the new field label OT Click Cancel to exit without saving changes Creating new sites departments locations or folders You can organize units within your local database into sites departments locations or folders by assigning a unit to that structure Sites departments and locations all appear under the Sites tab These default headings can be changed See Modifying custom field names in this chapter Folders appear under the Folders tab and provide unlimited organizational options You may name and structure folders in any way you choose To create a new site department or location 1 Select View Properties from the AVWorks Explorer menu or Click the Properties task button The Properties dialog box appears 2 Click the General tab and select the pulld
29. Windows 95 104 key keyboard 2 The Command key is the Sun Meta diamond key To utilize these keys press Scroll Lock The Scroll Lock LED illuminates Use the indicated key as you would use the advanced keys on a Sun keyboard For example For Stop A press Scroll Lock then FI A These key combinations will work with the USB AVRIO if your Sun system comes with a USB port as well as the Sun AVRIO With the exception ofthe Scroll Lock F12 these key combinations are not recognized by Microsoft Windows The Scroll Lock F12 combination performs a Windows key press Appendices 73 Appendix D TCP Ports The Video Session Viewer communicates with the AutoView 1000R 2000R over TCP ports 8192 and 2068 Digitized video data is sent over port 8192 Encrypted keyboard and mouse data is sent over port 2068 The Appliance Management Panel AMP communicates with the AutoView 1000R 2000R over TCP port 3211 All data on ports 2068 and 3211 is encrypted using the Secure Socket Layer SSL protocol The AutoView 1000R 2000R retains the database of user accounts and permissions The Video Session Viewer performs user authentication over encrypted port 2068 The AMP performs user authentication over encrypted port 3211 AVWorks TCP IP GET lt Por 8192 521 AutoView 1000R and 2068 Digital User Figure D 1 TCP Port Communication 74 AVWorks Installer User Guide Appendix E Troubleshooting Adjusting the vid
30. ance Parameters Upgrading Firmware 0 0 eee Managing User Sessions 0c ee Rebooting Your Appliance L Managing Appliance Configuration Databases Managing User Databases 000 00 eee Changing Appliance Properties 0 4 00 0 ee Adding and Deleting Product Licenses Chapter 4 Managing Your Appliance 49 Chapter 4 Managing Your Appliance Once you have installed a new appliance you have the ability to view and configure unit parameters view and control currently active video sessions and execute a variety of control functions such as rebooting and upgrading your appliance This is accomplished through the Appliance Management Panel AMP The AMP has three tabbed panels Settings Status and Tools A1000R 02 0F 5 Settings status Tools Category Sessions Users Product Type A1000R AVRIQS E SNMP Network Part Number MPN 520 221 001 Traps Serial Number EID CA0123063 Devices Cascade Switches Language English B Versions Hardware DSRIGs Cancel Apply Help Figure 4 1 Appliance Management Panel Dialog Box To access the AMP 1 Click the Appliances button in the AVWorks Explorer 2 Double click on an appliance from the Unit Selector pane or Select an appliance from the Unit Selector pane then click the Manage appliance task button or Right click on an appliance in the Unit Selector pane A p
31. ancel to exit without saving changes Changing the default browser You can specify which browser launches when viewing a server URL ina browser window You have the option of using the default browser for your system or you can select a specific browser to launch for that server To change the default browser 1 Select Tools Options from AVWorks Explorer The Options dialog box appears 2 Deselect the Launch Default Browser checkbox The Browse button is enabled 3 Click the Browse button and navigate to the browser Ag AVWorks Installer User Guide 4 Click OK to save the new browser selection OT Click Cancel to exit without saving changes Managing Your Local Databases Each workstation running AVWorks contains a local database that records the information that you enter about your units If you have multiple workstations you may configure one station and then save a copy of this database and load it into the other stations to avoid unnecessarily reconfiguring each station You may also export the database for use in another application Saving a database AVWorks allows you to save a copy of the local database for later use The saved database can then be loaded back to the same computer where it was created or it can be loaded onto another AVWorks client The saved database is compressed into a single Zip file While the database is being saved no other activity is allowed All other windows including Video Se
32. and then reconnected them Alignment causes the local cursor to be aligned with the cursor on the remote server NOTE If the server does not support the ability to disconnect and reconnect the mouse almost all newer PCs do then the mouse will become disabled and the server will have to be rebooted Chapter 3 Basic Operations 25 To realign the mouse Click the Align Local Cursor button on the Viewer toolbar To reset the PS 2 connection 1 Select Tools Session Options in the Viewer The Session Options dialog box appears 2 Click the Mouse tab 3 Click the Reset PS 2 button A dialog box appears prompting you to confirm 4 Click the Reset PS 2 Connection at the Device checkbox and click OK Viewing multiple servers using the Scan Mode The Video Viewer allows you to simultaneously view multiple servers through the Thumbnail Viewer of the Scan Mode This view contains a series of thumbnail frames each containing a small scaled non interactive version of a server s screen image The server name displays below each thumbnail as well as the status indicator Scanning your servers Through the Thumbnail Viewer you can set up a scan sequence of up to 16 servers to monitor your servers The scan mode moves from one thumbnail image to the next logging into a server and displaying an updated server image for a user specified length of time View Time Per Server before logging out of that server and moving on to the ne
33. appears The AVWorks Explorer window allows you to view access manage and create custom groupings for all of the supported units in your data center When you select a target device you can click the Connect Video task button in the AVWorks Explorer to launch the Viewer This component allows you to control the keyboard monitor and mouse functions of individual servers For more information see Accessing and Managing Your Devices in this chapter When you select an appliance you can click the Manage appliance task button in the AVWorks Explorer to launch the AMP This component enables you to configure and control your appliance For more information see Chapter 4 Viewing your system in the AVWorks Explorer The AVWorks Explorer is divided into several panes the View Selector tabs the Group Selector pane and the Unit Selector pane The content of these panes will change based on the type of unit selected or the task to be completed Figure 3 1 highlights these navigation features Click one of the View Selector tabs to view your system organized by categories Appliances Devices Sites or Folders The AVWorks Explorer s 12 AVWorks Installer User Guide default display is user configurable For more information see Customizing the AVWorks Explorer Window in this chapter The AVWorks Explorer default display is set for the Server view once you have added your first appliance NOTE The Group Selector pane does not appear un
34. bled when a single appliance or server is selected in the Unit Selector pane These custom assignment targets are defined in the General Properties dialog box To assign a unit to a site location or folder 1 Select a unit in the Unit Selector pane Select Edit Assign from the AVWorks Explorer menu or Click the Assign To task button or Right click on a unit and select Assign To The Assign To dialog box appears Chapter 3 Basic Operations 41 Category Site v Huntstville Cancel Redmond Sunrise Target ai Figure 3 25 Assign To Dialog Box 3 Select the site location or folder category from the pulldown menu 4 Select the target from the list of available targets to which the unit can be assigned within the chosen category This could be empty if no site location or folder has been defined in the local database 5 Click OK to save the assignment or Click Cancel to exit without saving changes To drag and drop a unit into a site location or folder Click and hold on a unit in the Unit list Drag the item on top of a folder icon node in the tree view of the Group Selector pane Release the mouse button The item now appears in the Unit list when you click that node NOTE A unit cannot be moved to All Departments All Units or the root Sites node Units can only be moved one at a time Deleting and Renaming The delete function works based on what is currently selected in th
35. category for the first time the AMP will retrieve and display a list of usernames and current access levels from the appliance You can add modify or delete users in this listing You can assign three access levels User User Administrator and Appliance Administrator The User Access level allows you to assign individual server access rights to a user Users can become locked out by the Security Lock out feature if they try to enter an invalid password five consecutive times You can configure Security Lock out settings as well as unlock any user through the Users category User Access Level Rights Appliance User Operations Administrator Administrator User Preemption All Equal and lesser Equal and Lesser Configure network amp global settings security mode time out SNMP Yes No No Reboot Yes No No FLASH upgrade Yes No No Administer user accounts Yes Yes No Configure port settings Yes Yes No Monitor server status Yes Yes No Break Yes Yes Yes Target Device Access Yes Yes Assigned by Admin Chapter 4 Managing Your Appliance 51 Appliance Administrator TestUser1 Figure 4 2 Users Dialog Box To add or modify a user 1 Click the Users category in the left column in the AMP 2 Click the 4dd button on the right side of the window to add a new user The Add User dialog box appears or Select a user and click the Modify button to modify a current user The Modify User dialog box appears
36. confirmed the Restore Appliance User Database dialog box will close and you are returned to the Tools window Changing Appliance Properties You can alter individual appliance properties whether you are logged into the switch or not The Properties dialog box contains several tabs General Network and Information The General tab allows you not only to change the name and display icon for an appliance but also to assign the switch to a site location or department The Network tab allows you to establish an IP address for that switch The Information tab allows you to enter information about the appliance including a description contact information and any comments you would like to add To change appliance properties 1 Select an individual appliance in the Unit Selector list 2 Select View Properties from the AVWorks Explorer menu bar 64 AVWorks Installer User Guide or Click the Properties button or Right click on the switch and select Properties from the pop up list The Properties dialog box appears Properties Network Information Name APPUANCET 0000 Type autoview1000n Icon v Site suse O Department sues 2 Location Re A Cancel Apply Help Figure 4 12 Appliance General Properties 3 Type in the new name of the appliance if desired A warning will display if you enter a duplicate name 4 Skip the Type field This is read only for appliances 5 Select the ico
37. der the Appliances or Devices tab unless you have more than one type of appliance or device AVWorks Explorer Window Features iol xi BS Avocent AVWorks A e Eile Edit View Tools Window Help IS Avocent AVWorks B aliances Devices Sites Folders Appliances All Appliances F Search Search Appliances CU All Appliances Name I atooor 4 A2000R Site Location Department Type A2000R A2000R D _ N M rs ti j S Bitte Br Cyt E 2 ovjects Figure 3 1 AVWorks Explorer Window A Menu bar Allows you to access many of the features in AVWorks View Selector Contains four View Selector tabs for choosing the AVWorks Explorer view B C Root node Each tree consists of a root node and branches D Group Selector pane Contains a tree view representing the groups that are available for the current View Selector tab The selected group controls what is displayed in the Unit Selector pane when the Appliances Devices Sites or Folder tabs are selected Status bar Displays the number of units shown in the Unit list Unit Selector pane Contains the Search bar Unit list and Task buttons appropriate for the selected view or group G Search bar Allows you to search the database for the text entered in the search box H Unit list Displays a list of servers appliances and other selectable devices contained in the curre
38. displays the version information for the unit itself The AVRIOs sub category allows you to view and upgrade all ofthe AVRIO adaptors in the system Chapter 4 Managing Your Appliance 59 Cat L Global Network View firmware versions Sessions Users Description Version AVRIQS icati 01 00 05 SNMP 00 00 10 Traps i 01 00 16 Devices i 02 00 06 Cascade Switches 01 00 06 ne Digital Application 01 00 06 WEI Digital Digitizer 00 00 17 Hardware Digital FPGA 01 00 99 AVRIQs Cancel Apply Help Figure 4 9 Firmware Version Dialog Box To upgrade appliance firmware 1 Click the Tools tab in the AMP The Tools dialog box appears 2 Click the Upgrade AutoView 1000R 2000R Firmware button The Firmware Upgrade dialog box appears Type in the TFTP Trivial File Transfer Protocol server IP address where the firmware is located as well as the firmware filename and directory location Upgrade Firmware x TFTP Server IP Address 192 168 0 3 Firmware Filename C 41000R_Download A1000R_001 FL Close Help Figure 4 10 Upgrade Firmware Dialog Box 3 Click the Upgrade button The Upgrade button dims and a progress message appears 4 When the upgrade is complete a message appears prompting you to confirm a reboot The new firmware will not be used until the switch reboots Click Yes to reboot the appliance The Upgrade Firmware dialog box will display a progress message including a message t
39. e Group and Unit Selector panes When you select and delete a unit in the Unit list it is removed from the local database This will not affect the configurations in OSCAR When you select and delete an item in the tree view of the Group Selector pane you will delete Server Types Sites Departments or Folders however none of the actions result in units being deleted from the local database The rename function is also dependent on what is currently selected You can select and rename an appliance or a server from the Unit list You can select and rename server types sites departments and folder names in the tree view of the Group Selector pane NOTE If you delete or rename a server through AVWorks the OSCAR server list at the local analog workstation becomes out of date Resynching will not download server names into OSCAR Devices should be deleted or renamed from OSCAR and then resynchronized in AVWorks 42 AVWorks Installer User Guide 2 To delete an appliance or server 1 Select the unit s to delete from the Unit Selector pane Select Edit Delete or Press the Delete key on your keyboard A dialog box appears confirming the number of units to be deleted If you are deleting an appliance the dialog box includes a Delete Associated Devices checkbox Enable disable the checkbox as desired If you do not delete the associated devices they will still appear in the devices list however you will not be able to c
40. e new appliance Chapter 4 Managing Your Appliance 63 NOTE The user account file is encrypted and you will be prompted to create a password when you save the file You will need to enter this password when you write the file to a new unit To save a user database from an appliance 1 Click the Tools tab in the AMP The Tools dialog box appears 2 Click the Save Appliance User Database button The Save Appliance User Database dialog box appears 3 Click Browse and navigate to a location to save the user database file The location appears in the Save To field 4 Click Save The user database file is read from the appliance and saved to a location A progress window displays 5 When complete a message appears prompting you to confirm the read completion Once confirmed the Save Appliance User Database dialog box will close and you are returned to the Tools window To restore a user database file to an appliance 1 Click the Tools tab in the AMP The Tools dialog box appears 2 Click the Restore Appliance User Database button The Restore Appliance User Database dialog box appears 3 Click Browse and navigate to the location where you stored the saved user database file The file name and location appears in the File name field 4 Click Restore The user database file is written to the appliance A progress window displays 5 When complete a message appears prompting you to confirm the write completion Once
41. ee Enabling individual SNMP traps in this chapter If you check Enable SNMP the 54 AVWorks Installer User Guide unit will respond to SNMP requests over UDP User Datagram Protocol port 161 Port 161 is the standard UDP port used to send and receive SNMP messages If you enter one or more allowable managers only those IP addresses will be able to manage the appliance via SNMP If you do not enter any allowable managers then the appliance can be managed via SNMP from any IP address NOTE The AMP uses SNMP within a secure tunnel to manage appliances For this reason UDP Port 161 need not be exposed on firewalls You will need to expose UDP Port 161 to monitor Avocent appliances via third party SNMP based management software A1000R 02 0F 53 N Settings status Tools Category E Global r Network SNMP Genera Configure general SNMP settings Sessions Users System gt Community Names AVRIQs y Name Read Traps A1000R 02 OF 3B public Devices Description Write Cascade Switches A1000R 01 00 06 public E Versions Hardware Contact Trap AVRIQs public Allowable Managers Trap Destinations Enable SNMP Cancel Apply Help Figure 4 5 SNMP Configuration Dialog Box To configure general SNMP settings 1 Click the SNMP category in the left column in the AMP 2 Click the Enable SNMP checkbox to allow the appliance to respond to SNMP requests over UDP port 16
42. eland Tel 353 61 715 292 Fax 353 61 471 871 Avocent Germany Gottlieb Daimler StraBe 2 4 D 33803 Steinhagen Germany Tel 49 5204 9134 0 Fax 49 5204 9134 99
43. elect View Interactive Session That server s video will be launched in an interactive Video Viewer window To add an individual server to the scan sequence Select a server thumbnail From the Thumbnail Viewer select Thumbnail server name Enable or Right click over a server thumbnail and select Enable That server will include the server thumbnail in the scan sequence NOTE If a server is being accessed by a user the Enable Scan menu will be disabled for that server thumbnail To set server credentials 1 Select a server Thumbnail From the Thumbnail View select Thumbnail server name Credentials or Right click over a server thumbnail and select Credentials The Login dialog box appears 2 Enter a Username and Password for the selected server To pause or restart a scan sequence From the Thumbnail Viewer select Options Pause Scan The scan sequence will pause at the current thumbnail if the Thumbnail Viewer has a scan in progress or will restart the scan if currently paused To change the thumbnail size From the Thumbnail Viewer select Options Thumbnail Size Select the desired thumbnail size from the cascade menu 28 AVWorks Installer User Guide Using macros to send keystrokes to a device The Macros menu in the Video Viewer provides you with an easy way to send multiple keystrokes to a server or to send keystrokes that you cannot generate without affecting your local system such a
44. eo quality The Video Viewer offers both automatic and manual video adjustment capability Generally the Automatic Video Adjustment will optimize the video for the best possible view However you may fine tune the video with the aid of Avocent Technical Support Manual Video Adjust Dialog Box Options A B C D EF GH __ __ K mA Performance Monitor e W W __ ee O Z Z Figure E 1 Manual Video Adjust Dialog Box A Image Capture Width I Automatic Video Adjustment B Image Capture Height J Refresh Image C Image Capture Horizontal Position K Adjustment bar D Image Capture Vertical Position L Video Test Pattern E Contrast M Help button F Brightness N Performance Monitor G Noise Threshold O Close box H Priority Threshold To manually adjust the video quality of the Video Viewer window 1 Select Tools Manual Video Adjust The Manual Video Adjust dialog box appears 2 Click the icon for a feature to adjust 3 Move the slider bar and then fine tune the setting by clicking the Min or Maz buttons to adjust the parameter for each icon pressed The adjustments will display immediately in the Video Viewer window 4 When finished click Close to exit the Manual Video Adjust dialog box Appendices 75 Appendix F Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with yo
45. figuring Appliance Parameters Upgrading Firmware 6 0 0 000s Managing User Sessions 00 eee eee Rebooting Your Appliance 0 60 06 cee Managing Appliance Configuration Databases Managing User Databases 0 000 0c Changing Appliance Properties 0 000 000 eee Adding and Deleting Product Licenses Appendices Appendix A Updating AVWorks 2 Appendix B Keyboard and Mouse Shortcuts Appendix C Sun Advanced Key Emulation Appendit DET CP Ports sun Appendix E Troubleshooting 0 000 c eee Appendix F Technical Support 0 00 0 eee Index e Contents About AVY OFFS 6 soe en ar OA GM Me se Rede Sasa Features and Benefits raa RRR R Ra K RR ARR RT RN Chapter 1 Product Overview 3 Chapter 1 Product Overview About AVWorks AVWorks is a cross platform management application that allows you to view and control the AutoView 1000R 2000R appliance and all its target devices The cross platform design ensures compatibility with most popular operating systems and hardware platforms AutoView 1000R provides secure switch based authentication data transfers and username password storage Each appliance handles authentication and access control individually placing system control at the point of need AVWorks utilizes browser like navigation with an intuitive split screen interface providing you with a single point of access for
46. full keyboard monitor and mouse control over a server You can also scan through a customized list of servers by enabling individual servers to appear in the Thumbnail Viewer This view contains a series of thumbnail frames each containing a small scaled non interactive version of a server s screen image For more information see Viewing multiple servers using the Scan Mode in this chapter ES Avocent avworks ioj x File Edit View Tools Window Help Avocent AVWorks Appliances Sites Folders Devices All Devices Search Search ey Internet Staging Server AE Mail Server video 62 Object s Figure 3 5 Devices View Tab Selected To access a server 1 Click the Devices tab in the AVWorks Explorer 2 Double click on the server from the Unit Selector pane bra a server and then click the Connect Video task button Sa on the server A pop up menu appears Select Connect Video Click a server in the Unit Selector pane and press Enter The Viewer launches in a new window 20 AVWorks Installer User Guide To search for a server in the local database 1 Click the Devices tab and insert your cursor in the Search text box 2 Type the search information This can be a device name or property such as Type or Location 3 Click the Search button The results appear in the Unit list 4 Review the results of your search or Click the Clear Results button to display the enti
47. hat the reboot is complete or Click No to reboot at a later time You must reboot to use the new firmware 60 AVWorks Installer User Guide 5 2 6 2 J Click Close to exit the Upgrade Firmware window CAUTION Do not turn off the AutoView 1000R 2000R while it is rebooting To simultaneously upgrade multiple AVRIQ adaptors 1 Click the Tools tab in the AMP The Tools dialog box appears Click the Upgrade AVRIQ Firmware button The Upgrade AVRIQ Firmware dialog box appears Click the checkboxes in front of each type of AVRIQ adaptor to upgrade Click Upgrade The Upgrade button dims The Status column will display either Jn Progress or Succeeded depending on the status of each AVRIO upgrade A Firmware upgrade currently in progress message displays until all of the selected AVRIQ adaptor types are upgraded When complete a message appears prompting you to confirm the upgrade completion Once confirmed the Upgrade button is again enabled Click Close to exit the Upgrade Firmware window To upgrade AVRIQ firmware individually 1 Click the Settings tab in the AMP Click the 4VRIQ sub category under Versions in the left column in the AMP Select the EZD pulldown menu and choose the AVRIQ adaptor for which you would like to view firmware information The IDs displayed in the pulldown are a combination of the EID and either the server name or switch name depending on what is attached to the AVRIQ adap
48. he AVRIQ s EID will display in the Connection column If connected to a cascade switch the switch and all of its channels will be displayed If no unit is currently connected to the path then this field will display as None If you click either an AVRIO or switch in the Connection column the Viewer will launch Manage Appliance A 1000R ioj xj Settings Status Tools Category Global Sessions Users ns LL eal AVRIOS Connection Devices em B SNMP 520290 016600 Penguin Traps 520255 00c8cE bob 120255 00c80C Sales 520255 003053 uA Cascade Switches E Versions Hardware 520255 00CBCB 520255 00CBCB mibien 520255 00D22F Team Marketing G 520255 00cBC6 albert G 520255 00C885 Sys3 AAAAAA AAAAAA Francis E 520255 002F2cC None 120240 002E24 None Figure 4 7 Devices Dialog Box Resynchronizing the server listing You may choose to periodically resynchronize the database on your AVWorks client with the database stored in the appliance Do this if the local analog workstation has changed server names or if AVRIO adaptors have been added or moved NOTE This procedure only resynchronizes your own AVWorks client If you have multiple AVWorks clients save your resynchronized local database and load it into the other AVWorks client to ensure consistency To resynchronize the server listing 1 Click the Resync button in the Server category of the
49. image When Auto Scale is selected the desktop window remains fixed and the server image is scaled to fit the window When Manual Scale is selected a drop down menu of supported image scaling resolutions is displayed To adjust the size of the Video Viewer window From the menu select View Auto Scale to allow the server image to be scaled automatically or From the menu select View Manual Scale then choose the dimension to scale the window Chapter 3 Basic Operations 23 Server 1 Yideo Session iewer Macros Tools Help F Refresh Full Screen Auto Scale ETE ete 1024x769 960 x 720 896x672 832x624 768x576 704x528 640x480 Figure 3 8 Viewer Manual Scale Adjusting the video quality The Video Viewer offers both automatic and manual video adjustment capability Generally the Automatic Video Adjustment will optimize the video for the best possible view However you may fine tune the video with the aid of Avocent Technical Support See Appendix E Troubleshooting Video adjustment is a global setting and applies to each target device you access Adjusting mouse settings The Video Viewer allows you to select among five different mouse cursor options set up mouse scaling and resynchronize your mouse should it no longer track properly Mouse settings are target device specific and can be set differently for each These settings are placed into the local client database and applied each time you lau
50. le contains the column names for the field data Each additional line contains the field data for an appliance or server The file will contain one line for each appliance and server defined in the local database To export a database 1 Select File Database Export from the AVWorks Explorer menu The Database Export dialog box appears 2 Selecta database to export 3 Typeina file name and browse to the location to save the exported file 4 Click Export A progress bar appears during the export When finished a message appears indicating that the export was successful and you are returned to the main window Loading a database This function allows you to load a database that was previously saved While the database is being loaded no other activity is allowed All other windows including Video Session windows and Appliance Management Panel windows must be closed If other windows are open a message appears prompting you to either continue and close all open windows or quit and cancel the database save process 46 AVWorks Installer User Guide To load a database 1 Select File Database Load from the AVWorks Explorer menu The Database Load dialog box appears 2 Browse to select a database to load 3 Click Load A progress bar appears during the load When finished a message appears indicating that the load was successful and you are returned to the main window Contents Viewing and Configuring Appli
51. log box appears Click the macro group tab to alter Windows and Sun are the default tabs If you have created a new group you will see a tab for this group as well Click on the macro to add from the Macros Available pane on the left side of the dialog box Click the 4dd button The macro appears in the Macros in Group box Use the Move Up and Move Down buttons to move the macro up or down in relation to the other macros Repeat step 4 until all the macros to be grouped appear in the Macros In Group box Click OK to accept the macro group and return to the Macros dialog box OT Click Cancel to leave this dialog box without saving changes Chapter 3 Basic Operations 33 To remove macros from an existing group 1 Select Macros Configure from the Viewer The Macros dialog box appears 2 Click Group The Macro Groups dialog box appears 3 Click the macro group tab to alter Windows and Sun are the default tabs If you have created a new group you will see a tab for this group as well 4 Click on the macro to remove from the Macros in Group pane on the right side of the dialog box Click the Remove button The macro appears in the Macros Available box 5 Repeat step 4 until all the macros to be removed appear in the Macros Available box 6 Click OK to accept the macro group and return to the Macros dialog box OT Click Cancel to leave this dialog box without saving changes Changing AVWorks Device Properties
52. n to display for the unit 6 Optional Select the site department and location to which you would like the appliance assigned If a selection is not in the pulldown type the name of the new assignment in the text field Once entered the option becomes available in the pulldown for future assignment 7 Click the Network tab and type in the address of the appliance This field can contain an IP dot notation or a domain name Duplicate addresses are not allowed and the field cannot be left blank You can enter up to 128 characters 8 Optional Click the Information tab and type in the description of the unit You are free to enter any information into these fields 9 When finished click OK to save the new settings or Click Cancel to exit without saving Chapter 4 Managing Your Appliance 65 Changing DirectDraw support AVWorks supports DirectDraw a standard that allows direct manipulation of video display memory hardware blitting hardware overlays and page flipping without the intervention of the Graphical Device Interface GD This can result in smoother animation and improvement in the performance of display intensive software However if your machine has a software cursor or pointer shadow enabled or if your video driver does not support DirectDraw you may experience a flicker in your mouse cursor when over the title bar of the Viewer You can either disable the software cursor or pointer shadow load a
53. nable Lock outs checkbox 3 Enter the number of hours that a user will be locked out 1 to 99 To disable the Security Lockout feature 1 Click the Users category in the MP 2 Uncheck the Enable Lock outs checkbox The Duration field is disabled NOTE Disabling Security Lockout will have no affect on users that are already locked out Viewing the AVRIQ adaptors The AVRIQs category lets you view the AVRIQ adaptors in your system their port and EID numbers as well as the computer type and keyboard language You can also view the AVRIO status A green circle indicates that the AVRIQ is online A yellow circle means the AVRIQ is being upgraded and a red X indicates that the AVRIOQ is offline Enabling and configuring SNMP SNMP Simple Network Management Protocol is a protocol used to communicate management information between network management applications and appliances Other SNMP managers such as Tivoli and HP OpenView can communicate with your appliance by accessing MIB II Management Information Base and the public portion of the enterprise MIB MIB Il is a standard MIB that many SNMP servers support When you select the SNMP category for the first time the AMP will retrieve the SNMP parameters from the unit In this dialog box you can enter system information and community strings You may also designate which stations can manage the appliance as well as receive SNMP traps from the switch For more information on traps s
54. nce After running the Discover Wizard you must click the Resync button in the Appliance Management Panel to find servers attached to the appliance For more information see Resynchronizing the server listing in Chapter 4 or If one or more appliances could not be added to the local database for any reason including if you clicked Stop during the add process the Discover Wizard Not All Appliances Added page appears This page will list all of the appliances that you selected and the status for each The status will indicate if an appliance was added to the local database and if not why the process failed Click Done when you are finished reviewing the list NOTE If an appliance already exists in the database with the same IP address as a discovered unit then the discovered unit will be ignored and will not display on the next Wizard page Accessing an Appliance When you click the 4ppliances button you will see a list of the appliances currently defined in the local database To access an appliance you must first log into it by typing in a username and password Once you have logged into an appliance AVWorks will cache the username and password in memory for the duration of the AVWorks session NOTE You can clear the login credentials by selecting Tools Clear Login Credentials AVWorks Installer User Guide By Avocent AVWorks ioj xj File Edit View Tools Window Help amp Avocent AVWorks Devices Sites Folders
55. nch a session to a specific device 24 AVWorks Installer User Guide Session Options File Server xj Macros Cursor r Mouse Scaling Default C High le YS ee 7 x Reset PS 2 OK Cancel Apply Help Figure 3 9 Viewer Mouse Session Options Dialog Box Setting mouse scaling You can choose among three preconfigured mouse scaling options or set your own custom scaling The preconfigured settings are Default 1 1 High 2 1 or Low 1 2 In a 1 1 scaling ratio every mouse movement on the desktop window will send an equivalent mouse movement to the server In a 2 1 scaling the same mouse movement will send a 2X mouse movement In a 1 2 scaling the value will be 1 2X To set custom mouse scaling 1 Select Tools Session Options The Session Options dialog box appears 2 Click the Mouse tab 3 Click the Custom radio button The X and Y fields become enabled 4 Type a mouse scaling value in the X and Y fields For every mouse input the mouse movements are multiplied by the respective X and Y scaling factors Valid input ranges are 0 25 to 3 00 Aligning the mouse or resetting the PS 2 connection If you find that your mouse or keyboard no longer responds properly you can align the mouse to re establish proper tracking or reset the PS 2 connection Resetting this connection causes the appliance to simulate a mouse and keyboard reconnect at the server as if you had disconnected
56. new driver for your video card or disable DirectDraw 2 Department Departments 3 Location Locations Figure 4 13 Options Dialog Box DirectDraw To disable DirectDraw 1 Select Tools Options The Options dialog box appears 2 Deselect the DirectDraw checkbox 3 Click OK 66 AVWorks Installer User Guide Adding and Deleting Product Licenses AVWorks is designed to work with a variety of appliances To support this AVWorks allows you to add new product licenses as they become available AVWorks ships with the AutoView 1000R 2000R product license already enabled However you may wish to add additional product licenses as your system grows Product licenses are made up of a Product Code and a Product Key The Product Code and Product Key are provided by Avocent The Discover Wizard and the New Appliance Wizard only support the discovery and installation of enabled products New product licenses can be added and existing licenses can be deleted from this dialog as well To view licenses Select Tools License Manager The License Manager dialog box appears To add a license 1 Select Tools License Manager The License Manager dialog box appears 2 Click the 4dd button The Add License dialog box appears 3 Enter the Product Code and Key that you received from Avocent 4 Click OK to save the new product license or Click Cancel to exit without saving changes To delete a license 1 Select Tools
57. ntly selected group or the results of the search executed from the Search bar I Task buttons Contains buttons representing tasks that can be executed Some buttons are dynamic based on the type of unit s selected in the Unit list while other buttons are fixed and always present Chapter 3 Basic Operations 13 Appliance AVWorks Quick Setup Checklist The following list is an overview of the steps you will follow to set up and configure your AutoView system Each of these steps is explained in detail in separate topics throughout this and the AutoView 1000R 2000R Installer User Guide To set up the AutoView 1000R 2000R See the AutoView 1000R 2000R Installer User Guide 1 Adjust mouse acceleration on each server to Slow or None 2 Install the AutoView 1000R 2000R hardware connect the AVRIQ adaptors and connect the keyboard monitor and mouse to the analog port 3 Connect a terminal to the configuration serial or 101 notation port on the back panel of the AutoView and set up network configuration set network speed and address type The IP address can be set from AVWorks 4 Using the local analog workstation input all server names via the On Screen Configuration and Activity Reporting interface OSCAR To set up AVWorks See this installer user guide 1 Install AVWorks on each AVWorks client 2 From one AVWorks client launch AVWorks 3 Click the New Appliance task button to add the new switch to the
58. o the switch and select the switch type to assign 0T Ifthe switch type isn t in the pulldown list add a switch to the Existing Cascade Switches list by clicking the Add button a The Add Cascade Switch dialog box appears Type the name of the switch and select the switch type from the list b Click OK to add the switch The switch should now be in the Existing Switches list and in the Switch pulldown list Repeat step 2 for each switch that you wish to configure When finished click OK to save the new settings Or Click Cancel to exit without saving 58 AVWorks Installer User Guide A1000R 02 0F 53 Manage Appliance Sessions Users Assign Cascade Switch AVRIQs ID Switch SNMP 520255 00CBCD OutLook 280ES Traps Devices EP Ve Hardware AVRIQs Existing Cascade Switches Name Type Add 2x8 OutLook Z80ES Madify Delete Cancel Apply Help Figure 4 8 Configure Cascade Switches Dialog Box Upgrading Firmware You can upgrade the firmware for either the appliance or the AVRIQ adaptors The AVRIO adaptors can be upgraded individually or simultaneously When an upgrade is initiated you will see a message indicating the current status As long as an upgrade is in progress you cannot initiate another Viewing appliance Version information When you select the Versions category for the first time the AMP will retrieve the firmware versions from the appliance The Hardware sub category
59. oView 1000R 2000R window appears prompting you to select the unit to add from the list of new appliances that were found Select the unit and then click Next 5 The Configuring AutoView 1000R 2000R window indicates whether the IP information was successfully configured Ifthe configuration was successful AVWorks will search for the new appliance as well as all AVRIOs and server names associated with it Click Next 6 The Configure Cascade Switches dialog box appears if AVWorks detects an 16 AVWorks Installer User Guide attached switch This box contains a list of all AVRIQ adaptor EIDs retrieved from the appliance and the cascade switches to which they are connected if any a The Existing Cascade Switches field contains all the current switches defined in the database Click Add Delete or Modify to alter the list b Associate the appropriate switch from the pulldown menus for each AVRIO that has a switch attached New Appliance Wizard xj Configure Cascade Switches Configure Cascade switches attached to the A1000R Assign Cascade Switch E Cascade Switch detected ID Switch S 20255 00CBDD OutLook aa 2 2 20290 01E6CC None x Bl 3 20255 00CBE7 AutoView IE 4 520255 D0CBCE None z x Add Modify pelete Back Next Cancel Figure 3 3 Configure Cascade Switches Dialog Box 7 When complete click Finish to exit the Wizard and return to the main window You
60. onnect video to them Click Yes to confirm the deletion Additional message prompts may appear depending on your configuration Respond as appropriate The appliance or server is deleted or Click No to cancel To delete a device type site department or folder 1 Select the device type site department or folder to delete from the Group Selector pane Select Edit Delete or Press the Delete key on your keyboard A dialog box appears confirming the number of units that will be affected by this deletion Click Yes to confirm the deletion Additional message prompts may appear depending on your configuration Respond as appropriate The element is deleted or Click No to cancel To rename a device type site department or folder 1 In the Group Selector pane click on the device type site department or folder to rename Select Edit Rename The Rename dialog box appears Type in a name from 1 to 32 characters long Names can consist of any combination of characters entered from the keyboard Spaces are permitted in the middle but leading and trailing spaces are not allowed Duplicate names are not allowed including the same name with different cases with two exceptions department names can be duplicated across different sites and folder names can be duplicated across different levels Click OK to save the new name OT Click Cancel to exit without saving changes Chapter 3 Basic Operations 43
61. op up menu appears Select Manage appliance or Click an appliance in the Unit Selector pane and press Enter 3 A password prompt appears Type in your username and password and click OK The default username is Admin with no password NOTE AVWorks caches your user credentials until the application is closed You do not need to re enter your credentials for each session 4 The Appliance Management Panel dialog box appears 50 AVWorks Installer User Guide Viewing and Configuring Appliance Parameters The Settings tab allows you to display an expandable list of categories covering a wide range of parameters for your appliance When a category is selected from the list the parameters associated with the category will first be read from the unit the local database or both You will then be able to modify those parameters and send the changes securely back to the appliance Changing global network and session parameters The Global category allows you to view the product type part and serial number and language setting for the appliance If you select the Network sub category you will be able to change the network settings including the IP address subnet mask gateway LAN speed and BootP setting If you select the Sessions sub category you can enable the session time out to allow the appliance to close an inactive video session after a specified number of minutes Setting up user accounts When you select the Users
62. ow A confirmation window appears 3 Click Yes to confirm the deletion or Click No to exit the window without deleting the user Locking and unlocking user accounts Ifa user enters an invalid password five consecutive times the Security Lock Out feature will temporarily disable that account If a user attempts to log in again the software client application displays an appropriate error message All accounts user user admin and appliance admin are subject to this lock out policy An appliance administrator can specify the number of hours 1 to 99 that accounts will remain locked When Enable Lock outs is unchecked the security lock out feature will be disabled and no users will be locked out If an account becomes locked it will remain locked until the Duration time has elapsed the appliance is power cycled or an administrator unlocks the account via the AMP A user administrator may unlock only user accounts whereas an appliance administrator may unlock any type of account Chapter 4 Managing Your Appliance 53 To unlock an account 1 Click the Users category in the AMP 2 Select the user to unlock 3 Click the Unlock button The lock icon next to the user name will disappear 4 Click OK or Apply The user will be able to attempt to log in again Or Click Cancel to exit without saving To specify the length of time a user account remains locked 1 Click the Users category in the MP 2 Click the E
63. own menu for Site Department 40 AVWorks Installer User Guide 2 4 2 or Location If aname is not in the pulldown menu type the name you want in the text field The name can be from 1 to 32 characters long Names are not case sensitive and can consist of any combination of characters entered from the keyboard Spaces are permitted in the middle but leading and trailing spaces are not allowed Duplicate names are not allowed Click OK The new site department or location appears in the Group Selector pane To create a new folder 1 Select the Folders View tab Click on the top level Folders node and select File New Folder OT Right click on the Folders node and select New Folder The New Folder dialog box appears or Click on an existing folder and select File New Folder to create a nested folder Type in a name for the folder from 1 to 32 characters long Folder names are not case sensitive and can consist of any combination of characters entered from the keyboard Spaces are permitted in the middle but leading and trailing spaces are not allowed Duplicate folder names are not allowed at the same level but are allowed across different levels Click OK The new folder appears in the Group Selector pane Assigning a unit to a site location or folder Once you have created a new site location or folder you can assign an appliance or server to that organization The Assign menu item is only ena
64. p appears in a separate window called the Video Session Viewer You will see both the local and the server s cursor You may need to align these if they do not move together or adjust the video if they seem to behave sporadically See Aligning the mouse or resetting the PS 2 connection in this chapter Chapter 3 Basic Operations 21 From this window you will be able to access all the normal functions of this server as if you were sitting in front of it You may also perform Viewer specific tasks such as sending special Macro commands to the server Viewer Window Features Server 1 Yideo Session Viewer E A File view Macros Tools Help Figure 3 6 Video Viewer Window A Menu bar Access many of the features in the Viewer Accessed server desktop Interact with your server through this window Full Screen Mode button Expand the accessed server desktop to fill the entire screen Refresh Video button Regenerate the digitized video image of the server desktop mj ojoj w Align Local Cursor button Re establish proper tracking of the local cursor to the remote server cursor Expanding and refreshing your Video Viewer You can adjust your view using the three buttons at the top of the Video Viewer window The first button allows you to align the mouse cursors the second is to refreshes the video and the third expands the Video Viewer window to encompass the entire screen If you choose to expand the
65. r appliance should now appear in the Unit Selector pane To discover an appliance by IP address 1 Select Tools Discover from the AVWorks Explorer menu The Discover Wizard appears Click Nezt to continue 2 The Address Range page appears Type the range of IP addresses to search on the network in the To and From boxes Use the IP address dot notation XXX XXX XXX XXX Click Next to continue 3 The Searching Network progress bar appears If one or more new appliances are discovered the Wizard shows the Select Appliances to Add page From this page you can choose the appliances to add to the local database or If no new appliances were found or if you clicked Stop the Wizard will show the No New Appliances Found page and you will need to add the Chapter 3 Basic Operations 17 switch manually For more information see the previous procedures 4 Click on an appliance to add and click the Add gt icon to move the selection to the Appliances to Add list 5 Repeat step 4 for all appliances you wish to add Click Next to continue 6 The Adding Appliances progress bar appears while the new switches are being added Once all of the switches have been added to the local database the Discover Wizard Completed page appears Click Finish to exit the Wizard and return to the main window Your new switch should now be in the Unit Selector pane The Discover Wizard will not automatically find servers attached to the applia
66. rading your appliance From the intuitive Appliance Management Panel you can enable Simple Network Management Protocol SNMP traps configure target devices and cascade switches as well as manage user databases 4 AVWorks Installer User Guide e Contents Getting Started crpg onena eE R nee 7 Installing AVWorks Cerir erri eee 7 Chapter 2 Installation Z Chapter 2 Installation Getting Started Before installing your AVWorks refer to the following lists to ensure that you have all the items that shipped with your software as well as all other items necessary for proper installation Supplied with AVWorks Your AVWorks package contains the following items AVWorks CD e AVWorks Installer User Guide Download Instructions Supported operating systems AVWorks is supported on the following operating systems e Microsoft Windows 2000 Workstation Service Pack 2 e Microsoft Windows 2000 Server Service Pack 2 e Microsoft Windows NT 4 0 Workstation Service Pack 6a S Microsoft Windows NT 4 0 Server Service Pack 6a e Microsoft Windows XP Home and Professional Red Hat Linux 71 2 7 Kernel e Red Hat Linux 7 2 2 7 Kernel PC hardware configuration requirements AVWorks is supported on the following minimum PC hardware configurations e 500 MHz Pentium III 128 MB RAM e 10 or 100 BaseT NIC e XGA Video with graphics accelerator e Desktop size must be a minimum of
67. re list again To auto search by typing in the Unit list 1 Click the Devices tab then click on any item in the Unit list 2 Begin typing the first few characters of a device name The highlight will move to the first device name beginning with those characters To reset the search so you can find another device pause for a few seconds and then type the first few characters of the next device Preempting the local user If the server you are attempting to access is currently being viewed by the local user AVWorks allows you to preempt or disconnect the local user so that you can access that server You will see a notification display requesting that you confirm the termination of the local user connection The local user will receive a notification message once you have confirmed NOTE You cannot preempt the local user if he or she is in Broadcast mode See the AutoView 1000R AV2000R Installer User Guide for additional information To preempt the local user 1 Select a server to access and select the Connect Video task button 2 Ifthe local user is already viewing this server a message appears informing you of this and requesting if you would like to terminate the local user s session Click Yes to terminate the local user connection The Video Viewer launches or Click No to allow the local user to retain the connection Interacting with the server being viewed Once you have connected to a server the server s deskto
68. rne eli ee Figure 3 21 Sites View Tab Selected 38 AVWorks Installer User Guide Avocent AVWorks File Edit View Tools Window Help amp Avocent Appliances Devices Search Search DE ee Era ee Customer WINNT Seattle Los Angeles a Support Main Rack Seattle Rack 1 Seattle Rack 2 WINNT Seattle Rack 2 el Product S WIN2000 Seattle Sales Rack 2 W Sales WINNT Los Angeles Tech Support Back Rack pep Properties LR Assis To Bit eli Video Figure 3 22 Folders View Tab Selected Modifying custom field names Custom field names allow you to change the Site Department and Location column heading names that appear in the Group and Unit Selector panes This allows you to group appliances and servers in ways that are meaningful to you The Department field is a subset of Site If you customize these field names you should keep this hierarchy in mind All Units Facilities All Units Search l Search Name Tne Faciliy Department Rack RCM 1 RCM Redmond Engineering Main Rack Ambrosius XP Sunrise Development Lab G Ennodius Linux Sunrise Sales Rack 3 23 Ganieda WIN2000 Redmond Engineering Main Rack B vorigen Windows Redmond Engineering Rack 1 Figure 3 23 Example of Modified Custom Fields To modify a custom field label 1 Select Tools Options from the AVWorks Explorer menu The Options dialog box appears Chapter 3 Basic Operations 39 JD
69. ros You can create custom macro keystrokes as well as modify and delete existing macros through the Macros dialog box To create a new macro 1 Select Macros Configure from the Viewer The Macros dialog box appears 30 AVWorks Installer User Guide 2 Macros Again Alt Hyphen AltPrtScn Alt Space Ctr Alt Del Ctr Esc Figure 3 13 Viewer Macro Dialog Box Click Create The Create Edit Macros dialog box appears 3 Create Edit Macro lt INS gt A lt CTRL PRESS gt B lt CTRL RELEASE gt Shift Release Figure 3 14 Viewer Create Edit Macro Dialog Box Type the name ofthe macro in the Macro Name field Chapter 3 Basic Operations 31 4 Select the desired category and keystrokes from the list of Available Keystrokes and click Add or Type the keystrokes to send in the Keystrokes field a To enter a keystroke such as Enter Home or Insert surround each individual keystroke with a less than lt and greater than gt symbol or To enter a letter or number type the letter or number without any additional symbols or For auxiliary keystrokes such as Control Shift or Alt where a press hold and release are required to complete a command type the ini tial press keystroke such as lt Ctrl Press gt then the keystroke letter or number of the command followed by the closing release such as lt Ctrl Release gt See the example in Figure 3 14 5 Click OK to accep
70. s Control Alt Delete The Viewer provides a list of default keystroke selections however you may set up your own macros as well as change the set that displays by default by selecting the Configure option at the bottom of the Macros pulldown menu Server 1 Video Session Viewer File View Tools Help ik P Alt Enter AltEsc Alt F 4 Alt Hyphen Alt PriSen Alt Space Alt Tab Ctrl Alt Del Ctr Esc Fi Pause PrtScn Configure Figure 3 11 Viewer Macro Menu Expanded Sending keystrokes to a device Select the Macros menu in the Viewer and choose the macro to send to the server Figure 5 11 shows the default macros that ship with AVWorks If you do not see the keystroke you need select Configure to access the Macros dialog box Here you can create modify delete and group macros Macro Groups settings are specific to each target device and therefore can be set differently for each server These settings are placed into the local client database and applied each time you launch a session to a specific device To change the default Macro group 1 Select Tools Session Options in the Viewer The Session Options dialog box appears 2 Click the Macros tab Chapter 3 Basic Operations 29 Session Options File Server windows x Figure 3 12 Viewer Session Options Dialog Box Macro Tab 3 Selecta macro group from the pulldown list to appear in the Macro menu and click OK Creating new mac
71. scaling 23 24 mouse settings 23 mouse tab 24 25 N network 3 15 16 33 34 35 50 53 63 64 network tab 33 34 63 64 new folder 40 O options 24 25 26 27 28 29 36 38 39 43 65 74 OSCAR 13 14 41 P parameters 3 49 50 53 password 3 17 18 49 51 52 63 pause 20 27 performance monitor 74 port 13 50 53 54 57 73 port 161 54 preempt 3 20 product code 66 product key 66 product licenses 66 properties 33 34 35 36 39 40 63 64 PS 2 connection 20 24 25 Q quality 13 22 23 74 85 R read 50 62 63 64 reboot 59 61 69 red circle 26 refresh image 22 74 refresh video 21 registry entries 69 rename 31 41 42 resolution 13 22 restore 62 63 resync 13 14 17 56 resynchronize 13 23 56 root node 12 S save 13 32 36 39 41 42 43 44 45 52 55 56 57 62 63 64 66 scanning 27 scan mode 26 scan time 26 search 3 12 14 15 16 20 36 75 session options 24 25 28 29 shortcuts 69 70 sites 3 11 12 25 37 39 41 43 SNMP 3 50 53 54 55 62 SSL 73 status 17 25 50 53 58 60 status bar 12 switch 3 symbol 26 T task button 11 13 14 15 18 19 20 26 33 36 39 40 49 TCP Ports 72 Index 81 TFTP 59 threshold 74 thumbnail view 25 26 27 time between servers 26 toolbar 21 22 25 traps 3 53 55 troubleshooting 23 74 U UDP 54 unit selector 11 12 15 16 17 18 19 33 36 37 38 40 41 42 43 4
72. ssion windows and Appliance Management Panel windows must be closed If other windows are open a message will appear prompting you to either continue and close all open windows or quit and cancel the database save process To save a database 1 Select File Database Save The Database Save dialog box appears Database Save E Look in ica Database Saves x amp File name latabase zip Save Files of type all Files 7 Cancel Figure 3 26 Database Save Dialog Box 2 Type in a file name and choose a location to save the file 3 Click Save A progress bar appears during the save When finished a message appears indicating that the save was successful and you are returned to the main window Chapter 3 Basic Operations 45 Exporting a database This function allows you to export fields from the local database to an ASCII Comma Separated Value file CSV or Tab Separated Value file TSV The following database fields will be exported Exported Database Fields AutoView 1000R 2000R Flag Type Name Address Custom Field 1 Custom Field 2 Custom Field 3 Description Contact Name Contact Phone Comments Browser URL NOTE The Address field only applies to appliances and the Browser URL field only applies to servers In the exported file the Address field data will be empty for servers and the Browser URL field data will be empty for appliances The first line of the exported fi
73. t the macro and return to the Macros dialog box or Click Reset to erase all the keystrokes entered in the Keystrokes field Grouping macros The Macro Groups dialog box allows you to arrange macros into logical groups Macro groups for Windows and Sun are already predefined you can alter either of these two groups or create an entirely new group You can also rename and delete groups that have been previously created To create a macro group 1 Select Macros Configure from the Viewer The Macros dialog box appears 2 Click Group The Macro Groups dialog box appears The Macros Available box contains macros that are not currently in use by this group 32 AVWorks Installer User Guide cae Rename Dee 5 4 2 3 Macro Groups x Macros Available Macros In Group Again Alt Enter Copy AltEsc Cut AIF 4 Find Add gt Alt Hyphen FrontSelect Alt PrtSen Help Alt Space Mute lt Remove AltTab Open Execute Ctrl Alt Del Paste Ctrl Esc Create OK Cancel Help Rename Delete Figure 3 15 Viewer Macro Groups Dialog Box Click Create A dialog box appears prompting you to name the new macro group Type in a name Click OK to save the name and return to the Macro Groups dialog box A tab with the new name appears To add macros to an existing group 1 Select Macros Configure from the Viewer The Macros dialog box appears Click Group The Macro Groups dia
74. te Drive Huntsville AL 35805 U S A Telephone 256 450 4000 The above limited warranty is voided by occurrence of any of the following events upon which the product is provided as is with all faults and with all disclaimers of warranty identified below 1 Ifnon Avocent approved cabling is attached to the unit Poorly constructed and miswired cabling can diminish video quality and damage equipment Avocent manufactured cabling is built to high quality standards utilizing overall braided shield to comply with FCC emission standards and each cable is individually tested under load If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than intended If unauthorized modifications were made to product If unreported damages occurred in any shipment of the product If damages were due to or caused by equipment or software not provided by Avocent If the unit is used with non grounded or incorrectly polarized AC power If the product is used in contradiction to any instruction provided by any User Guide or Instruction Sheet provided to you or with the product 8 Ifthe product is damaged due to power surges water exposure or act of God including lightning to NDAP EXCEPT AS SPECIFICALLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW AVOCENT CORPORATION DISCLAIMS ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS IMPLIED OR STATUTORY AS TO ANY MATTER WHATSOEVER INCLUDING WITHOUT LIMITATION
75. tor If the AVRIO is not attached to anything the pulldown will display None Once selected the firmware information appears in the Information box Compare it to the Firmware Available box to see the firmware upgrade available to the AVRIQ adaptor If the AVRIO adaptor requires upgrading click the Load Firmware button The firmware upgrade begins During the upgrade a progress message is displayed below the Firmware Available box and the Load Firmware button will dim When the upgrade is finished a message appears indicating that the upgrade was successful Repeat steps 2 5 for each AVRIO to upgrade When finished click OK Chapter 4 Managing Your Appliance 61 Managing User Sessions You may view and disconnect the current active user connections as well as unlock user accounts by using the Status tab in the AMP You can view the length of time users have been connected the server name or AVRIQ to which they are connected and their system address A1000R 02 0F 53 Manage Appliance Settings status Tools Currently active video sessions user Duration Connected To Client Address bstewart 0 01 10 MYSERVER1 192 168 0 1 csiegman 0 00 45 MYSERVER2 192 168 0 2 jshelton 0 02 22 520255 8715AA 192 168 0 3 sclark 0 01 33 620255 78834C SW1 gt CH1 192 168 0 4 Disconnect Session Cancel Apply Help Figure 4 11 User Status Dialog Box To disconnect a user session 1 Click the Status tab in the AMP
76. ts the next node above the current focus point Down Arrow Deselects the existing selection and selects the next node below the current focus point Spacebar Alternately selects deselects the node that currently has the focus Enter Alternately collapses expands the node that has focus Only applies to nodes that have children Does nothing if a node has no children Home Deselects the existing selection and selects the root node End Deselects the existing selection and selects the last node displayed in the tree Operation Keyboard and Mouse Operations for the Unit List Description Enter or Return Launches the default action for the selected unit Up Arrow Deselects current selection and moves selection up one row Down Arrow Deselects current selection and moves selection down one row Page Up Deselects current selection and scrolls up one page then selects the first item on the page Appendices 71 Operation Description Page Down Deselects current selection and scrolls down one page then selects the last item on the page Delete Performs the Delete function Works the same as the Edit gt Delete menu function Ctrl Home Moves the focus and the selection to the first row in the table Ctrl End Moves the focus and the selection to the last row in the table Shift Up Arrow Extends selection up one row Shift Down Arrow Shift
77. ur Avocent product If an issue should develop follow the steps below for the fastest possible service 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at www avocent com support to search the knowledge base or use the on line service request 3 Call Avocent Technical Support for assistance at 888 795 8763 Visit the Avocent web site at http www avocent com support and click on Getting Support for current phone support hours 76 AVWorks Installer User Guide 79 Index Index A access level rights 50 adjust 20 21 22 74 Admin 49 50 align 21 25 allowable managers 54 all devices 19 AMP 11 13 14 18 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 73 appliance 3 11 12 13 14 15 16 17 18 24 33 40 41 42 45 49 50 52 53 54 55 56 57 58 59 61 62 63 64 Appliance Management Panel 3 11 17 44 45 49 73 assign to 40 41 attributes 36 authentication 3 73 automatic video adjust 13 23 74 AutoView 3 13 14 15 45 59 60 61 62 66 auto scale 13 22 Avocent 11 23 54 66 69 74 75 85 86 AVRIQ 13 14 16 53 56 57 58 60 61 62 AVWorks 1 3 5 7 8 11 12 13 14 15 16 17 18 19 20 28 33 36 38 39 40 41 43 44 45 46 49 56 63 65 66 69 B break 50 brightness 74 browse 36 43 46 62 63 browser 3 33 34 36 43 44
78. xt thumbnail image You can also specify a scan delay between thumbnails Time Between Servers During the delay you will see the last thumbnail image for all servers in the scan sequence though you won t be logged into any servers When you first launch the Thumbnail Viewer each frame will be filled with a white background until a server image is displayed An indicator light at the bottom of each frame displays the status of the server The default thumbnail size is based on the number of servers in the scan list Scan mode is a lower priority than an active connection If you have an interactive session with a server that server will be skipped in the scan sequence and the scan mode will proceed to the next server No login error messages will appear Once the interactive session is closed then the thumbnail will be included in the scan sequence again If another user has an active connection to a server you will still see that thumbnail in your scan list To access the Scan Mode 1 Select the Servers Sites or Folders tab 26 AVWorks Installer User Guide 2 Select two or more servers in the unit selector pane pressing the Shift or Control key The Scan Mode task button appears 3 Click the Scan Mode task button The Thumbnail Viewer window appears Scan Mode Video Viewer Thumbnail Options Help a lt lt 0 Ie G al E S S S Je T ST DHL ER 8246 Er P1 Server4 P3 XP4040 C P4 SWCHIXP4040I P4 SWCH8XP4040K

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