Avaya PSN003590u User's Manual
Contents
1. AVAYA Product Support Notice 2013 Avaya Inc All Rights Reserved PSN PSN003590u Original publication date 16 Mar 12 This is Issue 08 published date Severity risk level High Urgency Immediately 22 April 13 Name of problem Video Release Notes for Communication Manager Release 6 2 Products affected Avaya Aura Communication Manager CM Release 6 2 Avaya Video Conferencing Solutions including Avaya A175 Desktop Video Device Avaya Aura Conferencing Avaya 1000 Series Video Conferencing Systems Avaya one X Communicator Polycom HDX VSX Polycom RMX Mulitpoint Control Units MCU Problem description Video Release Notes for Communication Manager Release 6 2 Resolution Existing functionality of the Avaya Video Conferencing Solutions suite will be supported incrementally starting with CM 6 2 Service Pack 0 19593 The video functionality supported with each successive service pack is shown below The video functionality that is supported with Communication Manager 6 2 Service Pack 0 19593 includes the following e Avaya Desktop Video Device including Avaya Aura Conferencing integration e Avaya 1000 Series Video Conferencing Systems The additional video functionality that is supported with Communication Manager 6 2 Service Pack 1 19721 includes the following e Avaya one X Communicator both H 323 and SIP e H 323 connected Polycom HDX RMX and CMA The additional video functionality that is supported w2. T FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA All trademarks identified by or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners 2013 Avaya Inc All Rights Reserved Page 3
3. ct terms unless otherwise specified Avaya Support Contact Telephone U S Remote Technical Services Enterprise 800 242 2121 U S Remote Technical Services Small Medium Enterprise 800 628 2888 U S Remote Technical Services BusinessPartners for Enterprise Product 877 295 0099 BusinessPartners for Small Medium Product Please contact your distributor Canada 800 387 4268 Caribbean and Latin America 786 331 0860 Europe Middle East and Africa 36 1238 8334 Asia Pacific 65 6872 8686 Disclaimer ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS AVAYA INC ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES HEREINAFTER COLLECTIVELY REFERRED TO AS AVAYA DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS SYSTEMS IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN INCLUDING DIRECT INDIRECT CONSEQUENTIAL DAMAGES LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS SUPPOR
4. e unregistered but outgoing calls are SIP box in the bottom accepted and immediately initiate registration right hand corner of the 1010 1020 screen try manually registering by making an outgoing call or by 1 login to 1010 1020 as admin 2 select Communications 3 select SIP and enter username password etc if needed and enter IP for SM you need to register to 4 click Register Administer 1040 1050 endpoints to send no more than 2M video A video call answered from a bridged Flare endpoint may not get video 122750 i UC Patch Notes The information in this section concerns the patch if any recommended in the Resolution above Backup before applying the patch n a 1030 1040 1050 may transmit higher bandwidth than requested In some circumstances this can cause 5 party conferences to fail on the 1050 2013 Avaya Inc All Rights Reserved Page 2 Download n a Patch install instructions Service interrupting n a No Verification n a Failure n a Patch uninstall instructions n a Security Notes The information in this section concerns the security risk if any represented by the topic of this PSN Security risks n a Avaya Security Vulnerability Classification Not Susceptible Mitigation n a For additional support contact your Authorized Service Provider Depending on your coverage entitlements additional support may incur charges Support is provided per your warranty or service contra
5. for successful integration with CM 6 2 Please check the Avaya Video Conferencing Solution 6 2 Compatibility Matrix below for required software and firmware versions Avaya Video Conferencing Solution 6 2 Compatibility Matrix Vendor Product Required Version Avaya Communication Manager 6 2 Communication Manager 6 2 Service Pack 6 20558 Avaya Desktop Video Device ADVD A175 ADVD R1 1 2 1 1 2_020002 Avaya 1000 Series Video Endpoints 4 8 3 26 Avaya one X Communicator H 323 amp SIP 6 1 SP7 6 1 7 04 Avaya Aura Conferencing 6 0 Standard Edition Template 6 0 1 0 53 Patch 6 0 1 7 1 Polycom HDX 3 0 4 20259 RMX Leh CMA4000 6 0 0 ER33 Remarks The following known issues apply to video functionality supported with CM 6 2 SP5 20396 Problem Keyword AVCM only allows for endpoint discovery up to a 24 subnet 254 endpoints AVCM will n will not max or smaller subnet discover the endpoints but instead manually enter them When upgrading the 1000 Series Endpoints Upgrade License expired 15 message may be displayed Ignore the message Licensing is not required on the 1000 Series Endpoints Sequential blind transfer of 10x0 endpoints may drop video If video is required after the transfers drop and make a direct call After a Session Manager outage 1010 1020 may take up to 30 minutes to re When you see a red register Incoming calls are blocked whil
6. ith Communication Manager 6 2 Service Pack 2 19883 includes the following e Avaya Aura Conferencing 6 0 e Polycom SIP HDX RMX The additional video functionality that is supported with Communication Manager 6 2 Service Pack 3 20001 includes the following e Bugfixes for Video and CM see Release Notes for Communication Manager 6 2 Service Pack 3 e Radvision Integration see PSN 3716u Avaya Aura Core 6 2 amp CM 5 2 1 audio only Compatibility with the Radvision SCOPIA 7 7 Solution for details The additional video functionality that is supported with Communication Manager 6 2 Service Pack 4 20199 includes the following e Bugfixes for Video and CM see Release Notes for Communication Manager 6 2 Service Pack 4 e Interop with new RMX 7 7 version The additional video functionality that is supported with Communication Manager 6 2 Service Pack 5 20396 includes the following e Bugfixes for Video and CM see Release Notes for Communication Manager 6 2 Service Pack 5 The additional video functionality that is supported with Communication Manager 6 2 Service Pack 6 20558 includes the following e Bugfixes for Video and CM see Release Notes for Communication Manager 6 2 Service Pack 6 All legacy functionality of the Avaya Video Conferencing Solutions suite is supported with the release of Communication Manager 6 2 Service Pack 2 19833 on 09 Jul 2012 and greater NOTE updates to other video solution elements may be required
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