Avaya Business Communications Manager - CallPilot Programming Record User's Manual
Contents
1. abessan Aueduio9 ul 4 55 95 51 Oman 15 Jaquosqns CallPilot Programming Record 18 Chapter 2 CallPilot programming Voice Group Lists Use this table to record voice Group Lists You can create fax Group Lists if you have the Fax option enabled To record fax Group Lists use the table Fax Group Lists on page 36 Group List number 901 to 999 Spoken name Display name maximum 16 letters Group List members Name Mailbox number The Group List leading digit be changed from the default of 9 This can be done during initialization by the System Administrator NN40090 600 Chapter 2 CallPilot programming 19 Caller ID Routing Table Telephone number Transfer To Greeting Table Extension Mailbox CCR CCR Tree Path Telephone number Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Telephone number Greeting Table Extension Mailbox CCR C2. IDR RR N n e a Pg i N ag IS ALIA 37 Class of Service default values 38 CallPllot system nec cae re ore m e are a EE e SSES 39 Holiday LEE 41 NN40090 600 Chapter 1 Getting started About this guide The CallPilot Programming Record includes e alist of programming tasks for setting up your CallPilot system tables you can use to record CallPilot programming tables you can use to record CallPilot Fax and Message Networking programming if you have these options installed To record Contact Center programming refer to the Contact Center Set Up and Operation Guide e system defaults for Avaya Business Communications Manager Avaya BCM Use this guide to record how you program your Avaya Business Communications Manager system You can also use this guide as a reference when you make changes to CallPilot programming Note Make copies of the pages in this guide as required Audience This guide is for CallPilot system administrators Using this guide Use the tables in this guide to assist you with CallPilot programming To use the programming record tables 1 Determine which options apply to your system 2 Refer to the task and page number shown in the table below 3 Decide whether you want to change or keep a default setting The defaults are shown in bold 4 Ifyou change the default write information in the space provided or circle an option
3. Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N NN40090 600 Chapter 3 CallPilot options 29 AMIS site table Use this table to record the properties for the AMIS sites you create Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code CallPilot Programming Record 30 Chapter 3 CallPilot options AMIS Call Blocking periods Use this table to record your AMIS Call Blocking periods Day Period Call Blocking time from Call Blocking time to Monday 1 2 3 4 Tuesday 1 2 3 4 Wednesday 1 2 3 4 Thursday 1 2 3 4 Friday 1 2 3 4 Saturday 1 2 3 4 Sunday 1 2 3 4 NN40090 600 Chapter 3 CallPilot options 31 Network Site Mailboxes Use this table to record the details of the Network Site Mailboxes you create Network Sit
4. Prompt Language User Interface Style Park and Page settings Page Type None Internal Zone Overhead Paging Both Page Zone Al 1 2 3 4 5 6 Page Retries 012 3 4 5 Retry Interval Range 5 300 seconds Default 15 seconds NN40090 600 17 Chapter 2 CallPilot programming Jaquosqns 5 1 s SIU pue 99s 104 1 Ad OA 1 Ad OA 1 N Ad OA 1 N A 1 N A 1 N A Ad 1 Ad OA 1 N Ad OA SUONY d 1 NA NA NA N Ad OA 7 N Od d 7 N Od 1 N Ad Od 1 N A Ad Od 1 N A Ad Od 1 N A Ad SUON H d 7 NA NA NA N A Ad Od SUON H d 1 NA NA NA N A Ad Od SUON H d 1 NA NA NA N Ad OA SUONY d 1 NA NA NA OA d au 7 aynoy
5. The following table lists which programming record table to use for each programming task For these programming tasks Refer to Record Greetings CallPilot Greetings on page 11 CallPilot Programming Record 6 Chapter 1 Getting started Set up the Greeting Tables record custom Auto Attendant Menu prompt or use default assign Greetings assign Greeting Table features assign business hours for each day of the week Greeting Tables on page 12 Assign lines answered by CallPilot CallPilot line answering on page 14 Enter custom Class of Service values Class of Service on page 15 Record mailbox values Mailboxes on page 17 Create Group Lists Voice Group Lists on page 18 Create a Caller ID Routing Table Caller ID Routing Table on page 19 Design CCR Tree nodes CCR Trees Home Nodes on page 20 Create CCR Trees CCR Trees Home Nodes on page 20 Set Dialing Translation parameters Dialing Translation parameters on page 22 Record Dialing Translation Table entries Dialing Translation Table on page 23 Assign return to Auto Attendant setting Auto Attendant settings on page 24 Assign CallPilot system settings CallPilot system settings on page 25 Assign Operator settings and Business Status Operator and Business Status on page 26 For these CallPilot Message Net
6. 5 6 7 8 Maximum Mailbox Message Time in 15 15 15 15 5 5 20 20 minutes Maximum Message Length in minutes 3 3 7 7 3 3 2 2 Message Retention Period in days 30 30 0 0 7 7 15 15 Maximum Greeting Length in minutes 1 1 1 1 1 1 10 10 Enable Off premise Message Notification Y Y Y Y N N Y Y Retry Intervals in minutes 5 5 10 10 15 15 30 30 Maximum Number of Attempts 3 3 5 5 7 7 Enable Outbound Transfer Y Y Y Y N N Y Y Maximum Incorrect Password Attempts 9 9 6 6 4 Password expiry inday 90 90 90 90 60 30 30 Enable Networking Y Y Y Y N N Y Y Enable Personal Target Attendant Y Y Y Y N N Y Y Enable Record A Call N N N N N N N N Prompt language P A P A P A P A User Interface Style The interface selected from the Installation Wizard as the primary interface Class of Service 9 10 11 12 13 14 15 16 Maximum Mailbox Message Time in 10 10 30 30 120 120 120 120 minutes Maximum Message Length in minutes 3 3 7 7 10 10 2 2 Message Retention Period in days 365 365 60 60 90 90 45 45 Maximum Greeting Length in minutes 1 1 Enable Off premise Message Notification Y Y N N Y Y Y Y Retry Intervals in minutes 5 5 10 10 15 15 30 30 Maximum Number of Attempts 3 3 5 Enable Outbound Transfer Y Y N N Y Y Y Y Maximum Incorrect Password Attempts 9 9 9 4 Password expiry in days 90 90 90 90 60 60 30 30 Enable Networking Y Y N N Y Y Y Y Enable Personal Target Attendant Y Y N N Y Y Y Y Enable Record A Call N N N
7. AUIWA E Pa RES CEE 5 PEE KISIWA AUA 5 AA AA or ae AU a a ERR ra 5 Chapter 2 CallPilotprogramming nanua 9 UMA IAEA 1 i 10 Pisi Aa acc ec rare ra eee e a ee ra o ran EE eRe i r 10 e EE 11 EE 12 Ba ine answering NEE EH 14 EA dree Et ele a a Ce aaa 15 Park and Settings ns e renter eee ae aer ta a a Erer krasita 16 UU RR RO NO OR DERE RR EE 17 A EE 18 Caller ID Routing TADIS seu e ara i e e eta EE n EE e AA 19 COR Trees Home Nods ine oastei aa e ata a it ANNE 20 CCR Tree programming template 21 Dialing Translation parameters waa 22 RTE RR RE EE EE 23 Auto Attendant settings IAEA 24 CallPilot system EECH 25 Operator and Business Status kee 26 Chapter 3 CallPilot options IAEA 27 Digital Networking site table 28 Elter AISEEE EKA 29 AMIS Call Blocking perioda EE me EE e n e ce do a 30 Network Site Mailboxes 15 cae e IA ees 31 Network AMIS MBU den es AS 32 Fax Overilow MAI IAE UA Fax Demand Mini a Pa apa e i 34 Fax Group EE 36 CallPilot Programming Record 4 Contents Chapter 4
8. Answer Mode None Greeting Table number 1 Number of rings 0 Greeting Tables Custom Auto Attendant Menu Prompt Enabled Disabled Morning Greeting Afternoon Greeting 2 Evening Greeting 3 Non business Greeting 4 Language Preference PRI Attendant extension No default CCR Tree None Business Hour start times Morning 12 00 am midnight Afternoon 12 00 pm noon Evening 6 00 pm Non business 6 00 pm Auto Attendant Return to Auto Attendant Disabled Touchtone Gate None Use Customized Digits Disabled Operator and Business Status Receptionist or Operator available N Business open Y Answer lines Y Receptionist or Operator extension No default NN40090 600 Chapter 4 CallPilot defaults 41 Holiday Schedule Holiday Name maximum of 63 characters Date Repeating or Non Repeating R Repeating NR Non Repeating CallPilot Programming Record 42 Chapter 4 CallPilot defaults 40090 600
9. Bilingual Y N Primary Language Alternate Language Canadian Pronunciation Y N Directory Search By First name Last name Both Primary UI Style Norstar Voicemail CallPilot CallPilot User Interface Y N Name Prefix Special Prefix CallPilot Programming Record 26 Chapter 2 CallPilot programming Operator and Business Status 982 Password OPERATOR 67372867 Answer lines Y Attendant Available Y Receptionist or Operator extension NN40090 600 27 Chapter 3 CallPilot options This section contains the following tables Digital Networking site table on page 28 AMIS site table on page 29 AMIS Call Blocking periods on page 30 Network Site Mailboxes on page 31 Network AMIS mailboxes on page 32 Fax Overflow mailboxes on page 33 Fax On Demand mailboxes on page 34 Fax Group Lists on page 36 CallPilot Programming Record 28 Chapter 3 CallPilot options Digital Networking site table Use this table to record the properties for the Digital Networking sites you create Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix
10. AVAYA CallPilot Programming Record Avaya Business Communications Manager Release 6 0 Document Status Standard Document Number NN40090 600 Document Version 04 02 Date October 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or informati
11. CR Path Destination type Greeting Table Extension Mailbox CCR CCR Tree Path Telephone number Destination type Greeting Table Extension Mailbox CCR CCR Tree Path CallPilot Programming Record 20 Chapter 2 CallPilot programming CCR Trees Home Nodes CCR Tree number Home node type 1 to 99 Primary message Enabled Y N Menu Information Alternate message Mailbox Mailbox Transfer Internal Extension External Line pool route or intercom Telephone Destination applies to Mailbox and Information nodes Previous Disconnect Home NN40090 600 Chapter 2 CallPilot programming 21 d apon d d apon d adA d d d d yd uled HO SUJed BU WO y Ul Pode sepou pue nua 104 e JO snua UD adi pou yed BU p10991 991 e SIU 991 y UO syu s d ubisep 5 es
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13. N N N N N Prompt language P A P A P A P A User Interface Style oe Boe selected from the Installation Wizard as the primary interface If the Message Networking option is installed 0 indefinite never expire Primary Language A Alternate Language NN40090 600 Chapter 4 CallPilot defaults 39 CallPilot system defaults System properties Maximum number of outcalling channels 1 Voicemail Enabled Group Lists Enabled Enable Trivial Password Checking Not enabled Group List leading digit 9 External initialization Not enabled Company Directory Enabled General Delivery Mailbox Enabled Redirect DN Not enabled Enable Network Transfers Not enabled Bilingual operation Not enabled Primary language As Selected in Quick Install Wizard Alternate language No default Canadian Pronunciation Not enabled Search Company Directory By Last name CallPilot User Interface Enabled Name Prefix 11 Special Prefix 19 Primary Ul Feature codes As Selected in Quick Install Wizard Leave Message 980 Open Mailbox 81 381 Operator Status J382 System Programming 4 983 Call forward to CallPilot a 984 CallPilot extension 985 Transfer 4 986 Interrupt 21 387 Record A Call 989 CallPilot Programming Record 40 Chapter 4 CallPilot defaults Line answering Table Skillset Number
14. age 14 Class of Service on page 15 Park and Page settings on page 16 Mailboxes on page 17 Voice Group Lists on page 18 Caller ID Routing Table on page 19 CCR Trees Home Nodes on page 20 CCR Tree programming template on page 21 Dialing Translation parameters on page 22 Dialing Translation Table on page 23 Auto Attendant settings on page 24 CallPilot system settings on page 25 Operator and Business Status on page 26 CallPilot Programming Record 10 Chapter 2 CallPilot programming Customer information Customer Company Installation date Address Notes Telephone System Administrator Pre installation Number of mailboxes to be installed Number of external lines to be answered 40090 600 Chapter 2 CallPilot programming 11 CallPilot Greetings Greeting number Caption AM Greeting Recorded Greeting Good morning Thank you for calling Shelbourne Consulting CallPilot Programming Record 12 Chapter 2 CallPilot programming Greeting Tables Greeting Table 1 to 99 number Morning Afternoon Evening Non business Greeting Used CCR Tree DN Dialing Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Business hours Monday ___ __ ___ ___ __ ___ Tue
15. e Mailbox number Network Site Mailbox name Include in Directory Mailbox Name recorded Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Mailbox Name recorded Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Mailbox Name recorded Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Mailbox Name recorded Destination Site Prefix Destination Remote Mailbox number CallPilot Programming Record 32 Chapter 3 CallPilot options Network AMIS mailboxes Use this table to record the details of the Network AMIS mailboxes you create Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool nu
16. l Maximum number of faxes 1 2 3 4 Mailbox number Mailbox name Class of Service Display in Directory Outdial type Line number Pool number Route code Fax retries Fax interval NN40090 600 Chapter 3 CallPilot options 35 Delivery method Two call Maximum number of faxes 1 2 3 4 5 6 7 8 caller can request a maximum of 8 faxes A mailbox can store as many faxes as space permits CallPilot Programming Record 36 Chapter 3 CallPilot options Fax Group Lists Group List number 901 to 999 Spoken name Display name 1 16 characters Group List members Name Fax machine telephone number 1 30 digits Route The Group List leading digit can be changed from the default of 9 This can be done during initialization or by the System Administrator NN40090 600 37 Chapter 4 CallPilot defaults This section contains the following tables Class of Service default values on page 38 e CallPilot system defaults on page 39 Holiday Schedule on page 41 CallPilot Programming Record 38 Chapter 4 CallPilot defaults Class of Service default values Class of Service 1 2 3 4
17. mber Route code Destination site phone number NN40090 600 Chapter 3 CallPilot options 33 Fax Overflow mailboxes Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min CallPilot Programming Record 34 Chapter 3 CallPilot options Fax On Demand mailboxes Mailbox number Mailbox name Class of Service Display in Directory Outdial type Line number Pool number Route code Fax retries Fax interval Delivery method One call Two call Maximum number of faxes 1 2 3 4 Mailbox number Mailbox name Class of Service Display in Directory Spoken name Outdial type Line number Pool number Route code Fax retries Fax interval Delivery method One call Two cal
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19. p 9 e dw9 Hurmwesboid 3211 HOD CallPilot Programming Record 22 Chapter 2 CallPilot programming Dialing Translation parameters Long Distance Access Code Area Code Access Code Reply Translation Y N 40090 600 Chapter 2 CallPilot programming 23 Dialing Translation Table For each Dialing Translation Table entry enter an Input value and an Output value The Input value can be a mazimum of 14 digits The Output value can be a mazimum of 15 digits Note CallPilot sorts the entries in ascending numerical order Longer more specific entries appear before shorter more generic entries Input value Output value CallPilot Programming Record 24 Chapter 2 CallPilot programming Auto Attendant settings Return to Auto Attendant Y N Use Customized Digits Y N Touchtone Gate None Standard Custom 40090 600 Chapter 2 CallPilot programming 25 CallPilot system settings Max Outcalling Channels Enable Voicemail Y N Enable Group List Y N Enable Trivial Password Checking Y N Group List Leading Digit 1 2 3 4 5 6 7 8 9 Enable External Initialization Y N Make Directory Available Y N Y N Enable General Delivery Mailbox Minimum Message Length 3000 seconds default Enable Redirect DN Y N Enable Network Transfers Y N Enable
20. sday ___ ___ ___ ___ amp Wednesday ___ __ ___ amp ___ Thursday __ ___ ___ ___ amp am pm ___ ___ Friday 5 ___ aM ppm ___ __ ___ ___ Saturday ___ ___ ___ ___ amp ___ ____ Sunday ___ ___ am pm ___ ___ am pm ___ ___ Note Enter times in hh mm format Circle or p m if you use 12 hr clock NN40090 600 Chapter 2 CallPilot programming 13 Custom Auto Attendant Menu Enabled Y N Primary Language prompt Alternate Language prompt Table options Target Attendant extension Language preference Primary Alternate Menu Repeat Key Note For more information about CCR programming refer to CCR Trees Home Nodes on page 20 and CCR Trees Home Nodes on page 20 CallPilot Programming Record 14 Chapter 2 CallPilot programming CallPilot line answering Line number Telephone number reference only Answered by CallPilot Number of rings 0 to 12 Greeting Table number 1 to 99 lt lt lt lt x x lt x x x x lt x x lt lt lt x lt lt x x x lt lt Zi Z Z Z Z Z Z Z 2 Z 727222 Z 2 2 2 22 NN40090 600 Chap
21. ted the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents Chapter 1 Getting statiei SA AAA AA AA AA AA AA AAA 5 ADOUUNS OUE IA
22. ter 2 CallPilot programming 15 Class of Service You can edit Class of Service values if you use CallPilot Manager Use this table to record Class of Service values For the default Class of Service values refer to Class of Service default values on page 38 Class of Service Name Max Mailbox Message Time in minutes Max Message Length in minutes Message Retention Period in days Max Greeting Length in minutes Enable Off premise Message Notification Retry Intervals in minutes Max Number of Attempts Enable Outbound Transfer Max Incorrect Password Attempts Password Expiry in days Enable Networking Enable Personal Target Attendant Enable Record A Call Prompt Language User Interface Style Class of Service 10 11 12 13 14 15 16 Name Max Mailbox Message Time in minutes Max Message Length in minutes Message Retention Period in days Max Greeting Length in minutes Enable Off premise Message Notification Retry Intervals in minutes Max Number of Attempts Enable Outbound Transfer Max Incorrect Password Attempts CallPilot Programming Record 16 Chapter 2 CallPilot programming Class of Service Password Expiry in days Enable Networking Enable Personal Target Attendant Enable Record A Call
23. working tasks Refer to Create Digital Networking sites Create AMIS sites Digital Networking site table on page 28 AMIS site table on page 29 Set up AMIS Call Blocking periods AMIS Call Blocking periods on page 30 Create Network Site mailboxes Network Site Mailboxes on page 31 Create Network AMIS mailboxes Network AMIS mailboxes on page 32 For these CallPilot Fax tasks Refer to Create Fax Overflow mailboxes Fax Overflow mailboxes on page 33 Create Fax On Demand mailboxes Fax On Demand mailboxes on page 34 Create Fax Group Lists Fax Group Lists on page 36 NN40090 600 Chapter 1 Gettingstarted 7 For these CallPilot defaults refer to Class of Service Class of Service default values on page 38 CallPilot system properties System properties on page 39 Feature codes on page 39 Line answering on page 40 Greeting Tables on page 40 Auto Attendant on page 40 Operator and Business Status on page 40 Holiday Schedule on page 41 CallPilot Programming Record 8 Chapter 1 Getting started 40090 600 Chapter 2 CallPilot programming This section contains the following tables Customer information on page 10 Pre installation on page 10 CallPilot Greetings on page 11 Greeting Tables on page 12 CallPilot line answering on p
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