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Lenovo ThinkPad E455

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3. 100 C 212 F LCD LCD 15 BDF PSA Mewes HERS BUH SB RIE Chapter 1 Safety information 17 FRU o 18 Hardware Maintenance Manual Chapter 2 Important service information This chapter introduces following important service information that applies to all machine types Supported by this manual e Strategy for replacing FRUs on page 19 Strategy for replacing a hard disk drive a hy
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5. y O o 6 i O 11001 000000 ll ll 000000 i fom miie ll ll 1000009 10000 El 0 ll Il 0000000 iUUUUUUUUUUUUU J ma Bo a Y 7 Ei El On gp lt _ IT DU 12 O 0 5 O O If the Windows Certificate of Authentication COA label FE is attached to a part that is replaced do one of the following e Return the old part with the label attached to the customer Chapter 9 Removing or replacing a FRU 87 e Provide a letter to the customer stating what the label was originally on the computer and what the part number serial number and product key were on the label When you replace the base cover apply the serial number label E The following labels must be peeled off from the old base cover and then adhere to the new base cover EI GEO label Ej FCC label E GEO label for Taiwan only El Rating label Bl Japan GEO label Indonesia rating label India BIS label E Indonesia Rating El GEO label for China only Product label CECP for China only Genuine Microsoft label Israel homologation 3G label Israel homologation BT label Israel homologation WL label Asset tag 2010 LCD bezel assembly Removal steps of the LCD bezel assembly For access remove this FRU in order e 1150 LCD unit on page 84 When installing Ensure that all the latches are attached firmly 88 Hardware Maintenance Manu
6. 5 FRU A PERIGO Antes de ligar o computador ap s a substitui o da FRU certifique se de que todos os parafusos molas e outras pe as pequenas estejam no lugar e n o estejam soltos dentro do computador Verifique isso sacudindo o computador e procurando ouvir sons de pe as soltas Pe as met licas ou lascas de metal podem causar curto circuito A PER
7. FRU A ZEB Y 272 Ys AA 9 eS 303 YAA u HERAS a LEA VS ao ze N ann 448 AS EEE 28 ojo nfo UF AF WE IAH 100C 212F 14 Hardware Maintenance Manual LCD7 39 LCD AFA HA EAHA BE 158 IA Ho MAAS AL Fo ERNE eye Lu GA AA AA ALL opor FU AA AA ABS AGAR AA 129 A PES E a BIS AAA PANS aa 1210399 492 AT 49391419 AAA HATS 332 37 SLE AFF HAY SAS UI F FHT FRU 314 4 Hot Swap AQAA Y AF FRUS AAs AA AFAA AMS Lx 47 FAENA AA SES BAAD MAAE AAT F AAA BE ANES BAA 12 PELIGRO Antes de encender el sistema despues de sustituir una FRU compruebe que todos los tornillos muelles y dem s piezas peque as se encuentran en su sitio y no se encuentran sueltas dentro del sistema Compru belo agitando el sistema y escuchando los posibles ruidos que provocar an Las piezas met licas pueden causar cortocircuitos el ctricos A PELIGRO Algunas bater as de reserva contienen una peque a cantidad de n quel y cadmio No las desmonte ni recargue ni
8. O Copyright Lenovo 2014 2015 Press Fn Esc to enable or disable the Fn Lock function and switch between default mode and legacy mode of using the function keys e When the Fn Lock function is disabled The Fn Lock indicator is off default mode To initiate the special function of each function key press the corresponding function key directly To input F1 F12 press the Fn key and the corresponding function key When the Fn Lock function is enabled The Fn Lock indicator turns on legacy mode To input F1 F12 press the corresponding function key directly To initiate the special function of each function key press the Fn key and the corresponding function key Mutes or unmutes the speakers If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press F2 or F3 Switches the display output location between the computer display and an external monitor Enables or disables the wireless features For Windows 7 Opens Control Panel For Windows 8 1 Opens the Settings charm For Windows 7 Opens Windows Search For Windows 8 and Windows 8 1 Opens the Search charm Views the programs that you have opened For Windows 7 Opens Computer For Windows 8 1 Views all the programs 49 50 Hardware Maintenance Manual Chapter 7 Locations This chapter helps you locate the hardware components on your computer Lo
9. The algorithm that generates the number is designed to provide unique IDs until the year A D 3400 No two computers in the world have the same number When you replace the system board perform the following steps to create a new UUID for the system board if the system board does not have a UUID Note Before you perform the operation ensure that the UEFI Legacy setting within the Startup menu in the ThinkPad Setup program is set to UEFI Only 1 Connect a USB memory key to the computer 2 Goto http www lenovo com maintenanceutilities and follow the instructions on the screen to create a Maintenance key Note Only an authorized Lenovo service technician can access the above Web site 3 Restart the computer 4 When the logo screen is displayed press Esc The ThinkPad Config Information Update Utility interface is displayed 5 Type 2 under Enter the action desired then press Enter The Auto UUID generation utility interface is displayed 6 Type y under Change UUID OK Y N then press Enter A new UUID is created and written If a valid UUID already exists it is not overwritten Chapter 8 FRU replacement notices 61 62 Hardware Maintenance Manual Chapter 9 Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU CRU statement for customers You can resolve some problems with your product with a replacement part you can install yourself called a Customer Replaceabl
10. 73 74 81 83 84 85 88 89 89 90 91 93 94 94 95 About this manual This manual contains service and reference information for the following ThinkPad products ThinkPad E450 Machine type MT 20DC and 20DD ThinkPad E455 Machine type MT 20DE ThinkPad E450c Machine type MT 20EH Use this manual along with the advanced diagnostic tests to troubleshoot problems Important This manual is intended only for trained service technicians who are familiar with ThinkPad products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing a ThinkPad product be sure to read all the information under Chapter 1 Safety information on page 1 and Chapter 2 Important service information on page 19 Copyright Lenovo 2014 2015 iii iv Hardware Maintenance Manual Chapter 1 Safety information This chapter presents following safety information that you need to be familiar with before you service a ThinkPad notebook computer e General safety on page 1 Electrical safety on page 1 Safety inspection guide on page 2 Handling devices that are sensitive to electrostatic discharge on page 3 Grounding requirements on page 4 Safety notices multilingual translations on page 4 General safety Follow these rules to ensure general safety e Observe good housekeeping in the area of the machines during and after maintenanc
11. CRU Customer Replaceable Unit CTO Configure To Order DC Direct current DVD Digital Video Disc EAIA Enhanced Asset Information Area ECA Engineering Change Announcements EEPROM Electrically Erasable Programmable Read Only Memory EFI Extensible Firmware Interface EPO Emergency power off Electrostatic A mm oo Federal Communications Copyright Lenovo 2014 2015 95 namen TT ls ETT Pr mess fuer TE CO A 96 Hardware Maintenance Manual ThinkPad Part Number SP40A27160_02 Printed in China 1P P N SP40A27160_02
12. When the User Account Control window opens click Yes Select the device class to be tested Select the devices to be tested Select the test to be performed N O O gt W N Follow the instructions on the screen to start the test When a problem is detected information messages are displayed Refer to the messages to troubleshoot the problem UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer It enables you to test memory modules and internal storage devices view system information and check and recover bad sectors on internal storage devices To run the UEFI diagnostic program do the following 1 Turn on the computer If the computer cannot be turned on go to Power system checkout on page 26 and check the power sources If an error code is displayed go to Symptom to FRU index on page 41 for error code descriptions and troubleshooting hints 2 When the ThinkPad logo is displayed repeatedly press and release the F10 key The main screen of the UEFI diagnostic program is displayed 3 Follow the instructions on the screen to use the diagnostic program The options on the main screen are as follows Table 1 Items on the main screen of the UEFI diagnostic program Quick Memory Test e Execute from configuration file e Quick Storage Device Test e Generate configuration file e Exit Application e Recover bad sectors tool Extended Memory Test e System Information LCD test
13. CRU CRU EXT mT Table 12 Other FRUs FRU descriptions Self service Optional service CRU 56 Hardware Maintenance Manual Looking up FRU information For detailed FRU information including part numbers descriptions and substitution part numbers go to http www lenovo com serviceparts lookup Chapter 7 Locations 57 58 Hardware Maintenance Manual Chapter 8 FRU replacement notices This chapter presents notices related to removing and replacing parts Read this chapter carefully before replacing any FRU CRU statement for customers You can resolve some problems with your product with a replacement part you can install yourself called a Customer Replaceable Unit or CRU Some CRUs are designated as self service CRUs and others are designated as optional service CRUs Installation of self service CRUs is your responsibility For optional service CRUs you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product If you intend on installing the CRU Lenovo will ship the CRU to you CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request You can find a list of CRUs for your product in this Hardware Maintenance Manual An electronic version of this manual can be found at http www lenovo com support Click Guides am
14. O Copyright Lenovo 2014 2015 59 180 degrees more gt Cross section Notes e Ensure that you use the correct screw It is recommended to use new screws for replacements If you have a torque screwdriver tighten all screws firmly to the torque specified in the screw information table for each step e Ensure that torque screwdrivers are calibrated correctly following country specifications Retaining serial numbers This topic provides instructions on the following e Restoring the serial number of the system unit on page 60 e Retaining the UUID on page 61 Restoring the serial number of the system unit When the computer was manufactured the EEPROM on the system board was loaded with the serial numbers of the system and all major components These numbers need to remain the same throughout the life of the computer If you replace the system board you must restore the serial number of the system unit to its original value The serial number of the system unit is written on the label attached to the bottom of the computer If you can not find the serial number of the system unit on the bottom of the computer try the following method to get the number Note Before you perform the operation ensure that the UEFl Legacy setting within the Startup menu in the ThinkPad Setup program is set to UEFI Only 1 Connect a USB memory key to the computer 2 Go to http www lenovo com maintenance
15. l horloge temps r el veillez a n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate Une batterie ou une pile inappropri e risque de prendre feu ou d exploser A DANGER La batterie contient du nickel Ne la d montez pas ne l exposez ni au feu ni l eau Ne la mettez pas en court circuit Pour la mettre au rebut conformez vous la r glementation en vigueur Lorsque vous remplacez la batterie veillez n utiliser que les modeles cites dans la liste de pieces d tach es ad quate En effet une batterie inappropri e risque de prendre feu ou d exploser A DANGER La pile de sauvegarde contient du lithium Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur polaris et ne la d montez pas Ne l exposez pas une temperature sup rieure a 100 C ne la faites pas br ler et n en exposez pas le contenu a l eau Mettez la pile au rebut conform ment a la reglementation en vigueur Une pile inappropriee risque de prendre feu ou d exploser A DANGER Si le panneau d affichage cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide rincez les abondamment pendant au moins quinze minutes Consultez un m decin si des sympt mes persistent apr s le lavage A DANGER Afin d viter tout risque de choc lectrique ne retirez pas le cache en plastique prot geant la part
16. on page 59 3 Begin by removing any FRUs that have to be removed before replacing the failing FRU Any such FRUs are listed at the beginning of each FRU replacement section Remove them in the order in which they are listed 4 Follow the correct sequence in the steps for removing a FRU as given in the illustrations by the numbers in square callouts 5 When turning a screw turn it in the direction as given by the arrow in the illustration 6 When removing a FRU move it in the direction as given by the arrow in the illustration 7 To put the new FRU in place reverse the removal procedure and follow any notes that pertain to replacement 8 When replacing a FRU use the correct screws as shown in the replacement procedures Mir Before removing any FRU turn off the computer unplug all power cords from electrical outlets disable the built in battery and then disconnect any interconnecting cables Attention After replacing a FRU do not turn on the computer until you have made sure that all screws springs and other small parts are in place and none are loose inside the computer Verify this by shaking the computer gently and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits Attention The system board is sensitive to and can be damaged by electrostatic discharge ESD Before touching it establish personal grounding by touching a ground point with one hand or by using a
17. system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium so it is important that you store the recovery media in a safe place after you have made them Creating recovery media This section provides instructions on how to create recovery media Note You can create recovery media using discs or external USB storage devices To create recovery media click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen Using recovery media This section provides instructions on how to use recovery media on different operating systems e You can use recovery media to restore the computer to the factory default settings only You can use recovery media to put the computer in an operational state after all other methods of recovery have failed Attention When you use recovery media to restore the computer to the factory default settings all the files currently on the hard disk drive or hybrid drive will be deleted and replaced by the factory default settings To use recovery media do the following 1 Depending on the type of your recovery media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into an external optical drive 2 Repeatedly press and release the F12 key when turning on th
18. this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data conta
19. A DANGER The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations Use only the battery in the appropriate parts listing when replacing the battery pack Use of an incorrect battery can result in ignition or explosion of the battery 4 Hardware Maintenance Manual A DANGER The lithium battery can cause a fire an explosion or a severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery A DANGER If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes Seek medical care if any symptoms from the fluid are present after washing A DANGER To avoid shock do not remove the plastic cover that protects the lower part of the inverter card DANGER Though the main batteries have low voltage a short circuited or grounded battery can produce enough current to burn personnel or combustible materials DANGER Unless hot swap is allowed for the FRU being replaced do as
20. Depending on the model the ThinkPad pointing device might look different from the following illustration en Table 7 Status indicators Fn Lock indicator Off default mode The Fn Lock function is disabled To initiate the special function of each key press the corresponding function key directly To input F1 F12 press the Fn key and the corresponding function key On legacy mode The Fn Lock function is enabled To input F1 F12 press the corresponding function key directly To initiate the special function of each key press the Fn key and the corresponding function key El Speaker mute indicator On The speakers are muted El Microphone mute indicator On The microphones are muted O Copyright Lenovo 2014 2015 47 Table 7 Status indicators continued Indicator Meanng Camera status indicator On The camera is in use BH System status indicator Blinking three times The computer is initially connected to power On The computer is in use Off The computer is off or in hibernation mode Slow blinking The computer is in sleep mode Fast blinking The computer is entering sleep or hibernation mode 48 Hardware Maintenance Manual Chapter 6 Function keys The following table describes the functions of function keys and key combinations Table 8 Function keys Function key and key combination
21. Turn off the computer 6 Disconnect the ac power adapter and turn on the computer If the computer can be turned on it means that the battery pack is functional If you suspect a power problem see the appropriate one of the following power supply checkouts e Checking the ac power adapter on page 27 e Checking the built in battery and operational charging on page 27 e Checking the coin cell battery on page 28 26 Hardware Maintenance Manual Checking the ac power adapter You are here because the computer fails only when the ac power adapter is used e Ifthe power problem occurs only when the docking station or the port replicator is used replace the docking station or the port replicator e Ifthe system status indicator does not blink three times when an ac power source is connected check the power cord of the ac power adapter for correct continuity and installation e Ifthe computer does not charge during operation go to Checking the built in battery and operational charging on page 27 To check the ac power adapter do the following 1 Unplug the ac power adapter cable from the computer 2 Measure the output voltage at the plug of the ac power adapter cable See the following illustration Pin Voltage V dc gs ln Note Output voltage of pin 2 of the ac power adapter might differ from the one you are servicing 3 Ifthe voltage is not correct replace the ac power adapter 4 Ifthe voltage is a
22. board together with the thermal fan assembly Chapter 9 Removing or replacing a FRU 79 Turn over the system board The thermal fan assembly is on the other side of the system board Then loosen the screws in the alphabetical order as shown Remove the thermal fan assembly When you install the thermal fan assembly e Always wear fingerstalls when handling the thermal fan assembly Do not touch or hold any part of the thermal fan assembly with bare fingers e Before you attach the thermal fan assembly to the computer apply thermal grease at an amount of 0 2 grams on the part marked EJ as shown in the following illustrations Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component You must peel the thin film off from the rubbers marked 80 Hardware Maintenance Manual Do not touch the thermal grease Do not press touch or rotate the fan impeller Do not touch the fan inlet hole Do not twist or pull the cable of the thermal fan assembly Do not apply pressure on the top and bottom covers of the thermal fan assembly Do not press the heat pipe Hold both sides of the heat pipe if you must take the thermal fan assembly Do not shake or drop the thermal fan assembly Ensure that the fan connector is attached firmly Replace the thermal fan assembly if you observe the following The cover of the therma
23. conditions and the safety hazards they present e Electrical hazards especially primary power primary voltage on the frame can cause serious Or fatal electrical shock e Explosive hazards such as a damaged CRT face or a bulging capacitor e Mechanical hazards such as loose or missing hardware To determine whether there are any potentially unsafe conditions use the following checklist at the beginning of every service task Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a Athird wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground b The power cord should be the authorized type specified for your computer Go to http www lenovo com serviceparts lookup c Insulation must not be frayed or worn 4 Check for cracked or bulging batteries 5 Remove the cover 6 Check for any obvious non ThinkPad alterations Use good judgment as to the safety of any non ThinkPad alterations 7 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 8 Check for worn frayed or pinched cables 9 Check that the power supply cover fasteners screws or rivet
24. device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall a device driver for a factory installed device do the following 34 Hardware Maintenance Manual 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder Within the DRIVERS folder are several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods e Inthe subfolder for the device look for a text file a file with the extension txt The text file contains information on how to reinstall that device driver e Ifthe subfolder for the device contains a file of setup information a file with the extension inf you can use the Add New Hardware program in the Windows Control Panel to reinstall the device driver Not all device drivers can be reinstalled by use of this program In the Add New Hardware program when prompted for the device driver you want to install click Have Disk and Browse Then select the device driver file from the device subfolder e Inthe subfolder for the device look for the executable file a file with the extension exe Double click the file and follow the instructions on the screen Solving recovery problems If you are unable to access the Rescue and R
25. drive or hybrid drive restore only the selected files or restore only the Windows operating system and applications Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery program main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 32 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a
26. drives Creating a rescue medium This section provides instructions on how to create a rescue medium 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow Chapter 4 Related service information 33 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc or a USB hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue medium you have created e Ifyou have created a rescue medium using a disc use the following instructions to use the rescue medium 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window opens release the F12 key 3 In the Boot Menu window select the desired external optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB optical drive or a USB hard disk drive use the following instructions to use the rescue medium 1 Turn on you
27. las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma A PELIGRO Chapter 1 Safety information 15 Las bater as contienen peque as cantidades de n quel No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas al sustituir la bater a La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma A PELIGRO La bater a de repuesto es una bater a de litio y puede provocar incendios explosiones o quemaduras graves No la recargue ni quite el conector polarizado ni la desmonte ni caliente por encima de los 100 C 212 F ni la incinere ni exponga el contenido de sus celdas al agua Des chela tal como dispone la normativa local A PELIGRO Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos lave inmediatamente las reas afectadas con agua durante 15 minutos como m nimo Obtenga atenci n medica si se presenta alg n s ntoma del fluido despues de lavarse A PELIGRO Para evitar descargas no quite la cubierta de pl stico que rodea la parte baja de la tarjeta invertida PELIGRO Aunque
28. pack 4 Check the battery status icon again If the same error still exists replace the system board Chapter 3 General checkout 27 Checking the coin cell battery To check the coin cell battery do the following 1 Disconnect the battery connector See Disconnect the battery on page 64 2 Remove the coin cell battery See 1060 Coin cell battery on page 68 3 Measure the voltage of the coin cell battery See the following illustration Red Wire Voltage V dc Red 2 5 to 3 2 e e If the voltage is correct replace the system board e If the voltage is not correct replace the coin cell battery e If the coin cell battery discharges quickly after replacement replace the system board 28 Hardware Maintenance Manual Chapter 4 Related service information This chapter presents following information e Restoring the factory contents by using the Recovery Disc Set on page 29 e Recovery overview for the Windows 7 operating system on page 30 e Recovery overview for the Windows 8 1 operating system on page 35 e Passwords on page 38 e Power management on page 40 e Symptom to FRU index on page 41 Service Web site When the latest maintenance diskette and the system program service diskette become available they will be posted on http www lenovo com support Restoring the factory contents by using the Recovery Disc Set When the main storage drive is replac
29. process of recovering applications and drivers 8 If you have a Supplemental Recovery Disc insert it when prompted and click Yes If you do not have a Supplemental Recovery Disc click No 9 When all of the data has been copied from the last disc in the set and has been processed remove the disc and restart the computer Note The rest of the recovery process is fully automated and no action from you is required The computer will restart into the Microsoft Windows desktop several times and you might experience periods when no activity is apparent on the screen for several minutes at a time This is normal 10 When the recovery process is complete the Set Up Windows screen is displayed Follow the instructions on the screen to complete the Windows setup 11 After you have completed the Windows setup you might want to restore the original startup sequence Start the ThinkPad Setup program and then press F9 to restore the default settings Press F10 to save changes and exit the ThinkPad Setup program Note After restoring a drive to the factory default settings you might need to reinstall some device drivers Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system Notes e There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some metho
30. service information Restoring the factory contents by using the Recovery Disc Set Recovery overview for the Windows 7 eG system Creating ae using a recovery media Performing backup and recovery operations Using the Rescue and Recovery workspace Creating and using a rescue medium Reinstalling preinstalled applications and device drivers a Ge ee Copyright Lenovo 2014 2015 N mk A 0 19 19 19 20 20 20 20 21 23 23 24 24 24 25 25 26 27 27 28 29 29 30 31 31 32 33 34 Solving recovery problems Recovery overview for the Windows 8 1 operating system Refreshing your Bonner Resetting your computer to the factory detal settings Using the advanced startup options Recovering your Spee en if Windows 8 1 fails to start Creating and using recovery a Passwords A Power on password Hard disk password Supervisor password How to remove the power on SW How to remove the hard disk password Power management Screen blank mode for the Windows 7 operating system only Sleep mode Hibernation mode Symptom to FRU index Numeric error codes Error messages Beep symptoms No beep symptoms LCD related symptoms Intermittent problems Undetermined problems Chapter 5 Status indicators Chapter 6 Function keys Chapter 7 Locations Locating computer controls connectors and indicators Front view Bottom vi
31. soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes e After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective e Reinstall all covers correctly before returning the machine to the customer e Fan louvers on the machine help to prevent overheating of internal components Do not obstruct fan louvers or cover them with labels or stickers Electrical safety Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock O Copyright Lenovo 2014 2015 1 Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machi
32. the F12 key When the Boot Menu window opens release the F12 key 4 Use the arrow keys to select USB HDD and then press Enter The diagnostic program will be launched automatically 5 Follow the instructions on the screen to use the diagnostic program e If you have created the bootable diagnostic medium on a CD do the following 1 Turn on the computer Ifthe computer cannot be turned on go to Power system checkout on page 26 and check the power sources If an error code is displayed go to Symptom to FRU index on page 41 for error code descriptions and troubleshooting hints 2 Insert the CD into the optical drive 3 Restart the computer 4 When the ThinkPad logo is displayed repeatedly press and release the F12 key When the Boot Menu window opens release the F12 key 5 Use the arrow keys to select ATAPI CDx x 0 1 and then press Enter The diagnostic program will be launched automatically 6 Follow the instructions on the screen to use the diagnostic program Power system checkout To verify apower symptom do the following 1 Turn off the computer 2 Connect the ac power adapter 3 Turn on the computer If the computer can be turned on it means that either the battery pack or the ac power adapter is functional 4 Insert a straightened paper clip into the emergency reset hole to reset the computer If the computer is still powered on it means that the ac power adapter is functional 5
33. your hard disk drive or hybrid drive you have the option to restore the factory default settings to the C partition and leave 32 Hardware Maintenance Manual the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the factory default settings even if you cannot start the Windows operating system Attention If you restore the hard disk drive or hybrid drive from a Rescue and Recovery backup or restore the hard disk drive or hybrid drive to the factory default settings all files on the primary hard disk drive or hybrid drive partition usually drive C will be deleted in the recovery process If possible make copies of important files If you are unable to start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive or hybrid drive to other media To start the Rescue and Recovery workspace do the following 1 Ensure that the computer is turned off 2 Repeatedly press and release the F11 key when turning on the computer When you hear beeps or see a logo screen release the F11 key 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 35 4 Do one of the following e To
34. 1130 Battery pack on page 81 Turn on the computer and wait until the POST ends After the POST ends the password prompt does not appear The power on password has been removed If a supervisor password has been set and is known to the service technician do the following to remove the power on password 1 Turn on the computer NO oO fF W N 00 When the ThinkPad logo comes up immediately press F1 Type the supervisor password to enter the ThinkPad Setup program Select Security Select Password Select Power On Password Type the current supervisor password in the Enter Current Password field Then leave the Enter New Password field blank and press Enter twice Inthe Changes have been saved window press Enter 9 Press F10 to save changes and exit the ThinkPad Setup program How to remove the hard disk password Attention If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the hard disk drive To put the system back to operational status the only Lenovo and Lenovo authorized service solution would be to replace the hard disk drive hybrid drive or solid state drive with a scheduled fee To remove a user hard disk password that has been forgotten when the supervisor passwor
35. 2 Replace the battery pack 0191 1 Run the ThinkPad Setup program and then save System Security Invalid Remote Change requested current setting by pressing F10 2 Replace the system board 0199 Run the ThinkPad Setup program The retry count System Security Security password retry count will be reset Then save the current settings by exceeded pressing F10 Replace the system board 0251 Charge the coin cell battery for more than 8 hours System CMOS checksum bad Default configuration by connecting the ac adapter used Replace the coin cell battery and run ThinkPad Setup to reset the time and date 0271 Run ThinkPad Setup to reset the time and date Real Time Clock Error Check Date and Time settings Replace the coin cell battery and run ThinkPad Setup to reset the time and date 1802 Remove network card Unauthorized network card is plugged in Power off and 2 Replace the system board remove the network card 1820 Remove all but the reader that you set up for the More than one external fingerprint reader are attached authentication Power off and remove all but the reader that you set up within your main operating system 2000 Have the computer serviced ThinkVantage Active Protection sensor diagnostics failed 2100 Reseat the hard disk drive Detection error on HDDO Main HDD Replace the main hard disk drive Replace the system board 2101 Reseat the Mini SATA device Detection erro
36. IGO Algumas baterias reserva cont m uma pequena quantidade de n quel e c dmio N o desmonte uma bateria reserva recarregue a jogue a no fogo ou na gua ou deixe a entrar em curto circuito Descarte a bateria conforme requerido pelas leis ou regulamentos locais Use somente a bateria nas partes listadas apropriadas O uso de uma bateria incorreta pode resultar em combust o ou explos o da bateria A PERIGO O pacote da bateria cont m uma pequena quantidade de n quel N o o desmonte jogue o no fogo ou na gua ou deixe o entrar em curto circuito Descarte o pacote da bateria conforme requerido pelas leis ou regulamentos locais Use somente a bateria nas partes listadas apropriadas ao substituir o pacote da bateria O uso de uma bateria incorreta pode resultar em combust o ou explos o da bateria A PERIGO Chapter 1 Safety information 7 A bateria de l tio pode causar incendio explosao ou graves queimaduras Nao a recarregue remova seu conector polarizado desmonte a aqueca a acima de 100 C 212 F incinere a ou exponha o conte do de sua c lula gua Descarte a bateria conforme requerido pelas leis ou regulamentos locais Use somente a bateria nas partes listadas apropriadas O uso de uma bateria incorreta pode resultar em combust o ou explos o da bateria A PERIGO Se o LCD quebrar e o fluido de dentro dele entrar em contato com seus olhos ou com suas m os lave as reas afetadas imedia
37. Memory Bit Fade Test 180 min Motherboard Buses Test PCl e test Note The recover bad sectors tool is only available on computers that have hard disk drives installed Bootable diagnostic programs If the computer you are servicing is not installed with the UEFI diagnostic program you can download a bootable diagnostic program from the Lenovo Support Web site The bootable diagnostic programs enable Chapter 3 General checkout 25 you to test computer memory and internal storage devices view system information and check and recover the internal storage devices To use the bootable diagnostic programs you can create a bootable diagnostic medium on a USB device or CD To create a bootable diagnostic medium do the following 1 Go to http www lenovo com diags 2 Click Lenovo Bootable Diagnostics 3 Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD To use the diagnostic medium you have created do one of the following e If you have created the bootable diagnostic medium on a USB device do the following 1 Attach the USB device to the computer 2 Turn on the computer If the computer cannot be turned on go to Power system checkout on page 26 and check the power sources If an error code is displayed go to Symptom to FRU index on page 41 for error code descriptions and troubleshooting hints 3 When the ThinkPad logo is displayed repeatedly press and release
38. T Y npn DPINA MIP MP 99 WINI TON IV MININA IN NNYNY OA DY MINIMA NI 5559505 VIV DD IN PUNY AION ND NN 9995 PN II 57999 SW MOP MAI Wan 5515 ND DPN YP DY WIND 5595 5595 TANI NN PIVI Y IMN WP IN 9199 IN UNS Ara MINIMA 9992 nam 7055555 VANUA W MPA 80 DY MISMO IN NNYNY 01919 DY AION ND MIDA UNV AINON ND zn non ID JOANN DN OH PN NYP 990099 IN Awd D939 N99Y o NINO DIV 100 99 nyn AMVIDOS NAMN ONT IN ANN 7499 NOV 2017195 120195 NN 7905 WIT N9910 NN PIT W 0999 NIN 130 MN UND PNY 5555 NN IVD PN OY Nn DPINA NWA nam NIDA VANUAD OIM PIN DENN mpna MIVANN IN NAY 13909 0197 9059 NINN NIND UU NID NN 1904 OP IN DIV OY ana Na Toon NNN IIM AW LCD 251205 WN Ton ON WN OYPNON ON NINA MNY N21PD 9 MND MPT 15 TV Ona PH DN N THON INNS OU Stan OY Mn 1320 990990 SY Wnnnn ph SY ann POTIN NOD NN POND PN INUNDI 9 919 ann n130 09 ADDY DP INIA IN NIIP DIO 79 NN MIY 5 NUNN MIYON YN TEN NYT IN DD 19999 PDD DD mon 2299 19 9 on FRU N Sw Man n n IMM Y DN NON 29 5 nN IPN MINON TAND NN NOS Dspunn DINA 990 99 NN W ANN NN DonhDbh 12 Hardware Maintenance Manual FRU ThinkPad ThinkPad
39. ThinkPad Hardware Maintenance Manual ThinkPad E450 E455 and E450c Note Before using this information and the product it supports be sure to read the general information under Appendix A Notices on page 93 Third Edition January 2015 Copyright Lenovo 2014 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents About this manual Chapter 1 Safety information General safety Electrical safety Safety inspection guide Handling devices that are sensitive to discharge Grounding requirements Safety notices multilingual ne Chapter 2 Important service information Strategy for replacing FRUs Strategy for replacing a hard disk den a hybrid drive or a solid state drive Important notice for replacing a system board i 3 How to use error message Strategy for replacing FRUs for CTO SB bid model and standard models Product definition FRU identification Chapter 3 General checkout What to do first Checkout guide Lenovo Solution Center Quick test programs UEFI diagnostic program Bootable diagnostic programs Power system checkout Checking the ac power adapter Checking the built in SR and operational charging 3 Checking the coin cell batten Chapter 4 Related
40. al 2020 LCD module For access remove these FRUs in order e 1150 LCD unit on page 84 e 2010 LCD bezel assembly on page 88 Removal steps of the LCD module Step Screw quantity Torque 0 181 Nm M2 x 3 mm flat head nylon coated 4 Black 1 85 kgf cm 2030 Hinge kit For access remove these FRUs in order e 1150 LCD unit on page 84 e 2010 LCD bezel assembly on page 88 e 2020 LCD module on page 89 Chapter 9 Removing or replacing a FRU 89 Removal steps of the hinge kit Step Screw quantity Torque M2 x 3 5 mm flat head nylon coated 2 Black 0 181 Nm 1 85 kgf cm A M2 5 x 3 5 mm flat head nylon coated 8 Silver 0 294 Nm 3 0 kgf cm 2040 Integrated camera and microphone combo card For access remove these FRUs in order e 1150 LCD unit on page 84 e 2010 LCD bezel assembly on page 88 e 2020 LCD module on page 89 90 Hardware Maintenance Manual Removal steps of the integrated camera and microphone combo card When installing Ensure that the connector is attached firmly 2050 LCD cable assembly and LCD rear cover assembly For access remove these FRUs in order e 1150 LCD unit on page 84 2010 LCD bezel assembly on page 88 2020 LCD module on page 89 2030 Hinge kit on page 89 2040 Integrated camera and microphone combo card on page 90 Removal step of the LCD cable assembly and LCD
41. al module EX Microprocessor E Video Graphic card VGA J Chapter 9 Removing or replacing a FRU 75 For models with an integrated thermal module Microprocessor ThinkPad E455 For models with a discrete thermal module Ey Microprocessor E Video Graphic Array card VGA EJ Fusion Controller Hub FCH u 76 Hardware Maintenance Manual For models with an integrated thermal module EX Microprocessor Ea Fusion Controller Hub FCH 8 L A AAA a Chapter 9 Removing or replacing a FRU 77 Removal steps of the system board Disconnect the connectors attached to the system board Remove the screws that secure the system board and the dc in support bracket Then remove the dc in support bracket 0 181 Nm 1 85 kgf cm 0 181 Nm 1 85 kgf cm 78 Hardware Maintenance Manual Loosen the screws Remove the system
42. antity Torque E M2 x 5 mm flat head nylon coated 3 Black 0 181 Nm 1 85 kgf cm Note Depending on the model the ThinkPad pointing device might look different from the following illustration Chapter 9 Removing or replacing a FRU 71 Note Depending on the model the ThinkPad pointing device might look different from the following illustration 1090 Media card reader For access remove these FRUs in order e 1010 Lenovo OneLink connector cover on page 64 e 1020 DIMM door on page 65 e 1070 Keyboard on page 69 e 1080 Keyboard bezel assembly on page 70 72 Hardware Maintenance Manual Removal steps of the media card reader Step Torque 0 181 Nm 1 85 kgf cm 1100 USB audio card For access remove these FRUs in order e 1010 Lenovo OneLink connector cover on page 64 e 1020 DIMM door on page 65 e 1070 Keyboard on page 69 e 1080 Keyboard bezel assembly on page 70 Removal steps of the USB audio card M2 0 x 3 5 mm flat head nylon coated 1 Black 0 181 Nm 1 85 kgf cm 1110 ThinkPad logo LED card For access remove these FRUs in order e 1010 Lenovo OneLink connector cover on page 64 Chapter 9 Removing or replacing a FRU 73 e 1020 DIMM door on page 65 e 1070 Keyboard on page 69 e 1080 Keyboard bezel assembly on page 0 Removal step of the ThinkPad logo LED card 1120 System board dc in support b
43. aracter country 20 Hardware Maintenance Manual code The country code assigned is alphabetic and represents a designated country or region example 20AA0009UK FRU identification Use Lenovo eSupport to identify major FRUs FRU part numbers and FRU descriptions for a product at an MT serial number level Examples of major FRUs are hard disk drive system board liquid crystal display LCD and memory module To identify the major FRUs for a product do the following 1 a A O N Go to http www lenovo com support Click Warranty amp Services Click Check Warranty Status On the Warranty Status Lookup page click Parts Lookup Type your machine type and serial number and then click Submit eSupport also can be used to view the general FRU list for a product To get the general FRU list for a product do the following 1 a fk 0 N Go to http www lenovo com support Click Parts amp Accessories Follow the instructions on the screen to select product Click Product and Parts Detail On the PRODUCT AND PARTS DETAIL page click Parts Detail tab to view the FRU list Note The FRU list is a general list of components and does not contain specific model information Chapter 2 Important service information 21 22 Hardware Maintenance Manual Chapter 3 General checkout This chapter introduces following information e What to do first on page 23 e Checkout guide on
44. been cracked or broken by excessive force Damage caused by liquid spilled into the system Damage caused by the improper insertion of aPC card or the installation of an incompatible card Improper disc insertion or use of an optical drive Fuses blown by attachment of a nonsupported device Forgotten computer password making the computer unusable Sticky keys caused by spilling a liquid onto the keyboard Use of an incorrect ac power adapter on laptop products The following symptoms might indicate damage caused by nonwarranted activities e Missing parts might be a symptom of unauthorized service or modification e Check for obvious damage to a hard disk drive If the spindle of a hard disk drive becomes noisy the hard disk drive might have been dropped or subject to excessive force Checkout guide Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook computers Note The diagnostic tests are intended to test only ThinkPad products The use of non ThinkPad products prototype cards or modified options can lead to false indications of errors and invalid system responses 1 Identify the failing symptoms in as much detail as possible 2 Verify the symptoms Try to re create the failure by running the diagnostic test or by repeating the operation Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnosti
45. brid drive or a solid state drive on page 19 Important notice for replacing a system board on page 20 How to use error message on page 20 e Strategy for replacing FRUs for CTO special bid model and standard models on page 20 Product definition on page 20 FRU identification on page 21 Important e Ifthe computer is equipped with both a hard disk drive and an mSATA solid state drive do not use the mSATA solid state drive as a bootable device The mSATA solid state drive is designed and developed for cache function purpose only e Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes drivers and UEFI BIOS downloads Telephone numbers for Lenovo Support are available at http www lenovo com support phone e System Disassembly Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site http www lenovoservicetraining com ion Strategy for replacing FRUs Before replacing parts Ensure that all software fixes drivers and UEFI BIOS downloads are installed before replacing any FRUs listed in this manual After a system board is replaced ensure that the latest UEFI BIOS is loaded to the system board before completing the service action To download software fixes drivers and UEFI BIOS go to http www lenovo com Th
46. c tests system information collection security status and support information along with hints and tips for maximum system performance The Lenovo Solution Center program is available for download at http www lenovo com diags To run the Lenovo Solution Center program go to Control Panel and click System and Security gt Lenovo System Health and Diagnostics and then follow the instructions on the screen For more information about the Lenovo Solution Center program refer to the help information system of the program Quick test programs Run quick test programs to troubleshoot and resolve computer problems especially when the computer does not have the Lenovo Solution Center program installed Lenovo provides the following quick test programs e Lenovo Hard Drive Quick Test Use this program to troubleshoot and resolve internal storage problems e Lenovo Memory Quick Test Use this program to troubleshoot and resolve memory module problems 24 Hardware Maintenance Manual The quick test programs are applicable on the following operating systems e Microsoft Windows 8 e Microsoft Windows 7 e Microsoft Windows Server 2003 e Microsoft Windows Server 2008 To download and install a quick test program go to http www lenovo com diags and follow the instructions on the Web site To run a test using quick test program do the following 1 Go to the C SWTOOLS Idiag directory Double click the gui_lsc_lite exe file
47. cating computer controls connectors and indicators This topic helps you locate the controls connectors and indicators on your computer Front view Microphones H Camera El Screen Power button E Lenovo OneLink connector ac power connector Ethernet connector El High Definition Multimedia Interface HDMI connector EJ USB 3 0 connectors System status indicator EM ThinkPad pointing device with TrackPoint buttons EA ThinkPad pointing device without TrackPoint buttons available on some models available on some models Media card slot ET TrackPoint pointing stick Copyright Lenovo 2014 2015 51 Bottom view H Fan louvers Security lock slot Combo audio connector El Battery El Always On USB connector Speaker El Speaker Internal storage drive Memory modules El Wireless LAN card 1 Internal storage drive refers to the installed hard disk drive solid state drive or hybrid drive 52 Hardware Maintenance Manual Locating FRUs and CRUs This topic introduces the following service parts e Major FRUs on page 54 e LCD FRUs on page 56 Notes e Each FRU is available for all types or models unless otherwise specified CRU statement for customers You can resolve some problems with your product with a replacement part you can install yourself called a Customer Replaceable Unit or CRU Some CRUs are designated as self service CRUs and
48. cceptable replace the system board Note Noise from the ac power adapter does not always indicate a defect Checking the built in battery and operational charging This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder The system does not support unauthorized batteries or batteries designed for other systems If an unauthorized battery or a battery designed for another systems is installed the system will not charge Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use The battery status icon in the Windows notification area displays the percentage of the remaining battery power To check for detailed battery status information do the following e For Windows 7 Open the Power Manager program and click the Battery tab For Windows 8 1 Open the Lenovo Settings program and click OK To check whether the battery charges properly during operation do the following 1 Discharge the battery until the remained battery power is less than 50 2 Connect the computer to ac power to charge the battery If the battery status icon in the Windows notification area indicates that the battery is not charging remove the battery and let it return to room temperature 3 Reinstall the battery If the battery is still not charging replace the battery
49. d and master hard disk password are known do the following 1 When the ThinkPad logo comes up immediately press F1 to enter the ThinkPad Setup program Select Security Select Password Select Hard disk x password where x is the letter of the hard disk drive A pop up window opens Select Master hard disk password NO oO FR W N Turn on the computer Type the current master hard disk password in the Enter Current Password field Then leave the Enter New Password field blank and press Enter twice Press F10 Chapter 4 Related service information 39 9 Press F10 to save changes and exit the ThinkPad Setup program The user hard disk password and the master hard disk password have been removed Power management To reduce power consumption the computer has three power management modes screen blank sleep and hibernation Screen blank mode for the Windows 7 operating system only If the time set on the Turn off monitor timer in the operating system expires the LCD backlight turns off To put the computer into screen blank mode do the following 1 Right click the battery gauge on the taskbar 2 Select Power off display To end screen blank mode and resume normal operation press any key Sleep mode When the computer enters sleep mode the following events occur in addition to what occurs in screen blank mode e The LCD is powered off e The hard disk drive hybrid drive or solid s
50. ds vary depending on the type of your operating system e The product on the recovery media might be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files To prevent potential performance risks or unexpected behavior that might be caused by the new hard disk drive technology it is recommended that you use one of the following software programs for backup e ThinkVantage Rescue and Recovery version 4 23 or later e Symantec Norton Ghost version 15 or later To start the Symantec Norton Ghost program do the following 1 Click Start gt Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter e Acronis True Image 2010 or later e Paragon Backup 8 Recovery 10 Suit or later Paragon Backup amp Recovery 10 Home or later 30 Hardware Maintenance Manual Creating and using a recovery media You can use recovery media to restore the hard disk drive or hybrid drive to the factory default settings Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating
51. e e When lifting any heavy object Make sure that you can stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenly or twist when you attempt to lift PB O N Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any object that weighs more than 16 kg 35 Ib or that you think is too heavy for you e Do not perform any action that causes hazards to the customer or that makes the equipment unsafe e Before you start the machine make sure that other service technicians and the customer s personnel are not in a hazardous position e Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine e Keep your toolcase away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Make sure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it e Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip about 8 centimeters 3 inches from the end e Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Attention Metal objects are good electrical conductors e Wear safety glasses when you are hammering drilling
52. e Unit or CRU Some CRUs are designated as self service CRUs and others are designated as optional service CRUs Installation of self service CRUs is your responsibility For optional service CRUs you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product If you intend on installing the CRU Lenovo will ship the CRU to you CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request You can find a list of CRUs for your product in this Hardware Maintenance Manual An electronic version of this manual is available for downloading at http www lenovo com support You might be required to return the defective CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective part within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation for full details General guidelines When removing or replacing a FRU be sure to observe the following general guidelines 1 Do not try to service any computer unless you have been trained and certified An untrained person runs the risk of damaging parts 2 Before replacing any FRU review Chapter 8 FRU replacement notices
53. e computer When the Boot Menu window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Notes 1 After restoring your computer to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled applications and device drivers on page 34 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive or hybrid drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e In a protected area of your hard disk drive or hybrid drive e On an attached external USB hard disk drive Chapter 4 Related service information 31 e On a network drive e On recordable discs an external recordable optical drive is required for this option After you have backed up the contents on the hard disk drive or hybrid drive you can restore the complete contents of the hard disk
54. ecovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 33 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive or hybrid drive to the factory default settings See Creating and using a recovery media on page 31 Change the USB 3 0 Mode to be Disabled from the ThinkPad Setup menu See Creating and using a rescue medium on page 33 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal hard disk drive or hybrid drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first ensure that your rescue device is set as the first boot device in the startup device sequence in the ThinkPad Setup program It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Recovery overview for the Windows 8 1 operating system This section provides information about the recovery solutions for the Windows 8 1 operating systems A Windows recovery image is preinstalled in the recovery partition on your computer The Windows recovery image enables you to refresh your computer o
55. ed because of a failure no product recovery program is on the new drive In this case the customer must use the Recovery Disc Set to recover the computer Order the Recovery Disc Set and the drive at the same time so that the customer can restore the computer to the factory default settings by using the Recovery Disc Set after the new drive is installed For information about which discs to order go to http www lenovo com serviceparts lookup Depending on the model the number of recovery discs included in the Recovery Disc Set differs The Recovery Disc Set might consist of the user instructions and the following set of DVDs to restore the computer to the original factory configuration Operating System Recovery Disc one disc This disc restores the Microsoft Windows operating system Use this disc to start the recovery process e Applications and Drivers Recovery Disc one or more discs This disc restores the preinstalled applications and drivers on the computer e Supplemental Recovery Disc This disc contains additional content such as updates to the software that was preinstalled on the computer Not all recovery disc sets come with a Supplemental Recovery Disc Notes e You must have a DVD drive to use the recovery discs If you do not have an internal DVD drive you can use an external USB DVD drive e During the recovery process all data on the drive will be deleted If possible copy any important data or personal files tha
56. efully for possible hazards in your work area Examples of these hazards are moist floors ungrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators Parts similar to those listed above This practice ensures correct grounding of the units If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions As each machine was designed and built required safety items were installed to protect users and service technicians from injury This guide addresses only those items You should use good judgment to identify potential safety hazards due to attachment of non ThinkPad features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem 2 Hardware Maintenance Manual Consider these
57. either the user or the master hard disk password or to recover data from the hard disk drive The hard disk drive can be replaced for a scheduled fee For how to remove the hard disk password see How to remove the hard disk password on page 39 Supervisor password A supervisor password protects the system information stored in the ThinkPad Setup The user must enter the supervisor password in order to get access to the ThinkPad Setup and change the system configuration Attention If the supervisor password has been forgotten and cannot be made available to the service technician there is no service procedure to reset the password The system board must be replaced for a scheduled fee 38 Hardware Maintenance Manual How to remove the power on password To remove a power on password do the following If no supervisor password has been set do the following to remove the power on password 4 3 Turn off the computer 2 Remove the battery pack For instructions on how to remove the battery pack see 1130 Battery pack on page 81 Remove the coin cell battery For instructions on how to remove the coin cell battery see 1060 Coin cell battery on page 68 Wait for a few seconds Reinstall the coin cell battery For instructions on how to install the coin cell battery see 1060 Coin cell battery on page 68 Reinstall the battery pack For instructions on how to install the battery pack see
58. embly and base cover assembly on page 85 Removal steps of the hinge support bracket wireless LAN antennas assembly and base cover assembly Remove the screws that secure the hinge support bracket Then remove the hinge support bracket Step Screw quantity Color Torque M2 x 3 mm wafer head nylon coated 3 Black 0 181 Nm 1 85 kgf cm Release the wireless LAN antennas assembly from the tabs as shown AE y JE 1 om 86 Hardware Maintenance Manual Remove the wireless LAN antennas assembly from the base cover assembly Antenna locations EJ Wireless LAN auxiliary antenna black El Wireless LAN main antenna gray Attention When you route the cables ensure that they are not subject to any tension Tension could cause the cables to be damaged by the cable guides or a wire to be broken Applying labels to the base cover The new base cover FRU is shipped with a kit containing labels of several kinds Apply those labels when you replace the base cover For the labels that are not shipped with the new base cover peel them off from the old base cover and adhere them to the new one The following illustration shows the location of each label
59. en f r Sonderm ll beachten Beim Ersetzen der Bereitschafts oder Systembatterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren A VORSICHT Akkus enthalten geringe Mengen von Nickel Sie d rfen nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren A VORSICHT 10 Hardware Maintenance Manual Die Systembatterie ist eine Lithiumbatterie Sie kann sich entzunden explodieren oder schwere Verbrennungen hervorrufen Batterien dieses Typs d rfen nicht aufgeladen zerlegt ber 100 C erhitzt oder verbrannt werden Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren A VORSICHT Die Leuchtstoffr hre im LCD Bildschirm enth lt Quecksilber Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beac
60. ew Locating FRUs and CRUs Major FRUs LCD FRUs 1 ES Miscellaneous parts and other FRUs 2 Looking up FRU information Chapter 8 FRU ee notices Screw notices 35 35 35 36 36 36 37 38 38 38 38 39 39 40 40 40 40 41 42 43 43 44 44 44 45 47 49 51 51 51 52 53 54 56 56 57 59 59 Retaining serial numbers Restoring the serial number of the Sjelen unit Retaining the UUID Chapter 9 Removing or replacing a FRU General guidelines Before servicing the computer Disconnect the battery 1010 Lenovo OneLink connector cover 1020 DIMM door 1030 Internal storage drive 1040 Memory module 1050 Wireless LAN card 1060 Coin cell battery 1070 Keyboard er 1080 Keyboard bezel SB 1090 Media card reader 1100 USB audio card ii Hardware Maintenance Manual 60 60 61 63 63 64 64 64 65 65 66 67 68 69 70 72 73 1110 ThinkPad logo LED card 1120 System board dc in support Brak and thermal fan assembly BA ne 1130 Battery pack 1140 Speaker assembly 1150 LCD unit 1160 Hinge support bracket witless LAN antennas assembly and base cover assembly 2010 LCD bezel assembly 2020 LCD module 2030 Hinge kit 2040 Integrated camera ahd microphone c combo card 2050 LCD cable assembly e anid LCD rear cover assembly E Appendix A Notices Electronic emissions notices Trademarks Appendix B Abbreviation table
61. f any of these passwords has been set a prompt for it will be displayed on the screen whenever the computer is turned on The computer does not start until the password is entered Note If only a supervisor password is set the password prompt will not be displayed when the operating system is started Power on password A power on password protects the system from being powered on by an unauthorized person The password must be entered before an operating system can be started For instructions on how to remove the power on password see How to remove the power on password on page 39 Hard disk password There are two kinds of hard disk passwords e User hard disk password for the user e Master hard disk password for the system administrator who can use it to get access to the hard disk even if the user has changed the user hard disk password Note There are two modes for the hard disk password User only and Master User The Master User mode requires two hard disk passwords the system administrator enters both in the same operation The system administrator then provides the user hard disk password to the system user Attention If the user hard disk password has been forgotten check whether a master hard disk password has been set If it has it can be used for access to the hard disk drive If no master hard disk password is available neither Lenovo nor Lenovo authorized service technicians provide any services to reset
62. follows before removing it power off the computer unplug all power cords from electrical outlets remove the battery pack and disconnect any interconnecting cables FRU Chapter 1 Safety information 5 6 Hardware Maintenance Manual LUN
63. hten Der LCD Bildschirm besteht aus Glas und kann zerbrechen wenn er unsachgem behandelt wird oder der Computer auf den Boden f llt Wenn der Bildschirm besch digt ist und die darin befindliche Fl ssigkeit in Kontakt mit Haut und Augen ger t sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgesp lt und bei Beschwerden anschlie end ein Arzt aufgesucht werden A VORSICHT Aus Sicherheitsgrunden die Kunststoffabdeckung die den unteren Teil der Spannungswandlerplatine umgibt nicht entfernen A VORSICHT Obwohl Hauptbatterien eine niedrige Spannung haben k nnen sie doch bei KurzschluB oder Erdung genug Strom abgeben um brennbare Materialien zu entzunden oder Verletzungen bei Personen hervorzurufen A VORSICHT Wenn ein Austausch der FRU bei laufendem Betrieb nicht erlaubt ist gehen Sie beim Austausch der FRU wie folgt vor Schalten Sie den Computer aus ziehen Sie alle Netzkabel von den Netzsteckdosen ab entfernen Sie den Akku und ziehen Sie alle miteinander verbundenen Kabel ab NID DAN pM 0040502 DAN 290 NN W FRU NINN ANNI awnnn NIYIN 305 AUNT NN 0905 amp NNF NN IT AUNAN Tina MI O WaIN OPN DOPA DIN OPIDVN DASI OD DY NINN aa IN PHN PWPY map 2159 PUPI Chapter 1 Safety information 11 n130 mann NINO PN AVT 599 SW ADD III MI MINEN AINA MINO 5590 DN 7905 W AIN IPI IN DDD IN UND AMIN PIWAD YTND NMIN PIV DPINA nwa ADMIN AIDA PA UANWA
64. id state drive and a hard disk drive the mSATA solid state drive is used for the cache function and to support the Intel Rapid Start Technology It is recommended that users do not replace the mSATA solid state drive by themselves Otherwise the cache function will not work and the Intel Rapid Start Technology cannot be used any more Attention Ensure that you partition the mSATA solid state drive after installing it on the computer you are servicing Otherwise the mSATA solid state drive will not function correctly For instructions on how to partition an mSATA solid state drive go tohttp www lenovo com support msata fru Important notice for replacing a system board Some components mounted on a system board are very sensitive Improper handling of a system board can cause damage to those components and may cause a system malfunction Attention When handling a system board e Do not drop a system board or apply any excessive force to it e Avoid rough handling of any kind e Avoid bending a system board and hard pushing to prevent cracking at each BGA Ball Grid Array chipset How to use error message Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code Whatever causes the first error code may also cause false error codes If no error code is displayed see whether the error symptom is listed in the Symptom to FRU Inde
65. ie inf rieure de la carte d alimentation A DANGER Chapter 1 Safety information 9 Bien que le voltage des batteries principales soit peu eleve le court circuit ou la mise a la masse d une batterie peut produire suffisamment de courant pour bruler des materiaux combustibles ou causer des brulures corporelles graves A DANGER Si le remplacement a chaud n est pas autoris pour l unit remplacable sur site que vous remplacez proc dez comme suit avant de retirer l unit mettez l ordinateur hors tension d branchez tous les cordons d alimentation des prises de courant retirez le bloc de batterie et d connectez tous les c bles d interconnexion A VORSICHT Bevor nach einem FRU Austausch der Computer wieder angeschlossen wird mu sichergestellt werden da keine Schrauben Federn oder andere Kleinteile fehlen oder im Geh use vergessen wurden Der Computer mu gesch ttelt und auf Klapperger usche gepr ft werden Metallteile oder splitter k nnen Kurzschl sse erzeugen A VORSICHT Die Bereitschaftsbatterie die sich unter dem Diskettenlaufwerk befindet kann geringe Mengen Nickel und Cadmium enthalten Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden Sie darf nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Die Batterie kann schwere Verbrennungen oder Ver tzungen verursachen Bei der Entsorgung die rtlichen Bestimmung
66. ined herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2014 2015 93 Electronic emissions notices For electronic emission information on Class B digital devices refer to the corresponding information in the User Guide EU contact Lenovo Einsteinova 21 851 01 Bratislava Slovakia C Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo ThinkPad ThinkPad logo TrackPoint Microsoft Windows and Windows Server are trademarks of the Microsoft group of companies Other company product or service names may be the trademarks or service marks of others 94 Hardware Maintenance Manual Appendix B Abbreviation table The following table lists all abbreviations used in this manual BGA Ball Grid Array BIOS Basic Input Output System CD Compact Disc CMOS Complementary Metal Oxide Semiconductor COA Certificate of Authentication CPU Central Processing Unit CRC Cyclic redundancy check CRT Cathode ray tube
67. inkPadDrivers and follow the instructions on the screen Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs e If you are instructed to replace a FRU but the replacement does not correct the problem reinstall the original FRU before you continue e Some computers have both a processor board and a system board If you are instructed to replace either the processor board or the system board and replacing one of them does not correct the problem reinstall that board and then replace the other one e If an adapter or a device consists of more than one FRU any of the FRUs may be the cause of the error Before replacing the adapter or device remove the FRUs one by one to see if the symptoms change Replace only the FRU that changed the symptoms Strategy for replacing a hard disk drive a hybrid drive or a solid state drive Always try to run a low level format before replacing a hard disk drive a hybrid drive a solid state drive This will cause all customer data on the drive to be lost Be sure that the customer has a current backup of the data before doing this task Copyright Lenovo 2014 2015 19 Attention The drive startup sequence in the computer you are servicing may have been changed Be extremely careful during write operations such as copying saving or formatting If you select an incorrect drive data or programs can be overwritten If the computer is shipped with both an mSATA sol
68. ion If you delete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if you cannot start the Windows recovery image on your computer use recovery media to recover your computer To use recovery media do the following Note Ensure that your computer is connected to ac power 1 Turn on or restart the computer Before the Windows operating system starts repeatedly press the F12 key The Boot Menu window opens 2 Select the recovery drive as the boot device Chapter 4 Related service information 37 3 Select a preferred language and then select a preferred keyboard layout 4 Click Troubleshoot to display the optional recovery solutions 5 Select a corresponding recovery solution according to your situation For example select Reset your PC if you want to reset your computer to the factory default settings For more information about the recovery solutions provided by the Windows 8 1 operating system go to http go microsoft com fwlink LinkID 263800 Passwords As many as three passwords may be needed for any ThinkPad notebook computer the power on password the hard disk password and the supervisor password I
69. is operating or in suspend mode Removal steps of the storage drive Remove the screws that secure the storage drive Step Screw quantity Torque M2 x 5 mm flat head nylon coated 4 0 181 Nm 1 85 kgf cm Remove the storage drive FJ When installing Ensure that the storage drive is firmly attached 1040 Memory module For access remove this FRU e 1020 DIMM door on page 65 66 Hardware Maintenance Manual Removal steps of the memory module N N Ss NN N N N N WW 0 When installing Insert the notched end of the memory module into the memory slot Press the memory module in firmly and pivot it downward until it snaps into place Ensure that the memory module is firmly installed in the slot and does not move easily 1050 Wireless LAN card For access remove this FRU e 1020 DIMM door on page 65 Removal steps of the wireless LAN card Chapter 9 Removing or replacing a FRU 67 Step Screw quantity Torque 0 181 Nm 1 85 kgf cm 2 M2 x 3 5 mm flat head nylon coated 1 When installing Plug the gray cable into the connector labeled MAIN or 1 on the card and plug the black cable into the connector labeled AUX or 2 on the card 1060 Coin cell battery For access remove this FRU e 1020 DIMM door on page 65 bancer Use only the authorized battery specified for your computer Any other battery could ignite or explode Removal ste
70. l fan assembly is deformed or damaged There is abnormal noise during rotation When you install the system board Ensure that all the connectors are attached firmly to the system board 1130 Battery pack For access remove this FRU 1010 Lenovo OneLink connector cover on page 64 1020 DIMM door on page 65 1030 Internal storage drive on page 65 1040 Memory module on page 66 1050 Wireless LAN card on page 67 1060 Coin cell battery on page 68 1070 Keyboard on page 69 1080 Keyboard bezel assembly on page 70 1090 Media card reader on page 72 1100 USB audio card on page 73 1120 System board dc in support bracket and thermal fan assembly on page 74 Important notices for replacing a battery pack Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use Chapter 9 Removing or replacing a FRU 81 The Lenovo Solution Center program provides an automatic battery diagnostic test that determines if the battery pack is defective A battery pack FRU should not be replaced unless this diagnostic test shows that the battery is defective The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue If the Lenovo Solution Center program is not installed on the computer the customer should down
71. las bater as principales tienen un voltaje bajo una bater a cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal A PELIGRO Salvo que se permita el intercambio en caliente para la unidad sustituible localmente realice lo siguiente antes de extraerla apague el sistema desconecte todos los cables de alimentaci n de las tomas de alimentaci n el ctrica extraiga la bater a y desconecte los cables de interconexi n 16 Hardware Maintenance Manual FRU ETE AT ARR PERH ENSEDE FENES
72. ll all the programs that came with your computer and reset all the settings to the factory default settings Attention If you reset the computer to the factory default settings all your personal files and settings will be deleted To avoid data loss make a backup copy of all the data that you want to keep To reset your computer to the factory default settings do the following 1 Move your pointer to the top right or bottom right comer of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 Inthe Remove everything and reinstall Windows section click Get started Then click Next to confirm the operation 3 Depending on your needs do one of the following To perform a quick format click Just remove my files to start the process The process will take several minutes To perform a complete format click Fully clean the drive to start the process The process will take several hours 4 Follow the instructions on the screen to reset your computer to the factory default settings Using the advanced startup options With the advanced startup options you can change the firmware settings of the computer change the startup settings of the Windows operating system start the computer from an external device or restore the Windows operating system from a system image To use the advanced startup options do the following 1 Move your pointer to the top right or b
73. load and install the program to diagnose the battery pack before getting a non physically damaged battery pack replaced Note that the replacement of a physically damaged battery pack is not covered by the warranty Removal steps of the battery pack r Use only the authorized battery specified for your computer Any other battery could ignite or explode Screw quantity Torque M2 x 3 5 mm small head nylon coated 3 Silver 0 181 Nm 1 85 kgf cm 82 Hardware Maintenance Manual 1140 Speaker assembly For access remove these FRUs in order 1010 Lenovo OneLink connector cover on page 64 1020 DIMM door on page 65 1030 Internal storage drive on page 65 1040 Memory module on page 66 1050 Wireless LAN card on page 67 1060 Coin cell battery on page 68 1070 Keyboard on page 69 1080 Keyboard bezel assembly on page 70 1090 Media card reader on page 72 1100 USB audio card on page 73 1120 System board dc in support bracket and thermal fan assembly on page 74 1120 System board dc in support bracket and thermal fan assembly on page 74 1130 Battery pack on page 81 Removal steps of the speaker assembly Remove the speaker cables as shown Chapter 9 Removing or replacing a FRU 83 Step Screw quantity Torque A M2 x 2 5 mm big head nylon coated 4 Black 0 181 Nm 1 85 kgf cm Remove the speaker as
74. n electrostatic discharge strap Copyright Lenovo 2014 2015 63 Before servicing the computer Carefully read this topic before servicing the computer Disconnect the battery Before replacing any FRU ensure that you have disconnected the battery by doing the following 1 Loosen the screws J and then remove the base cover BE N NN NE O N N N N 0 N N NR 2 Disconnect the battery EJ 1010 Lenovo OneLink connector cover Removal steps of the Lenovo OneLink connector cover Remove the connector cover as shown in the following illustration 64 Hardware Maintenance Manual pedyuL Note Ensure that you reattach the connector cover to the Lenovo OneLink connector after finishing the servicing 1020 DIMM door Removal steps of the DIMM door Loosen the screws and then remove the base cover ER Step Screw quantity Torque M2 x 4 mm flat head nylon coated 3 Black 0 181 Nm 1 85 kgf cm 1030 Internal storage drive For access remove this FRU e 1020 DIMM door on page 65 Attention Do not drop the drive or apply any physical shock to it The drive is sensitive to physical shock Improper handling can cause damage and permanent loss of data Chapter 9 Removing or replacing a FRU 65 e Before removing the drive have the user make a backup copy of all the information on it if possible e Never remove the drive while the system
75. n might include the memory module wireless card keyboard and palm rest with fingerprint reader assembly and touch pad Optional service CRUs These CRUs are isolated parts within the computer that are concealed by an access panel that is typically secured by more than two screws Once the access panel is removed the specific CRU is visible Chapter 7 Locations 53 Major FRUs 54 Hardware Maintenance Manual Table 9 Major FRUs FRU descriptions Self service Optional service CRU CRU No 2 Keyboard No No Keyboard bezel assembly Note Depending on the model the ThinkPad pointing device might look different from the above illustration Wireless LAN card Coin cell battery 17 Internal storage drive hard disk drive hybrid drive or solid state Yes drive USB audio card Thermal fan assembly Media card reader TrackPoint cap Ye No Yes No No Yes No No No No No Yes No Yes 4 5 7 10 11 12 13 14 15 16 E MEM MER SN e 7 8 E EN on 112 E EA E E Se _ 20 18 No 19 No 20 No 1 eS 2 mw Chapter 7 Locations 55 LCD FRUs For models with non touch panel Table 10 LCD FRUs FRU descriptions Self service Optional service CRU CRU 1 LCD bezel assembly bezel assembly LCD bezel assembly oo De sltepmee fo fo Miscellaneous parts and other FRUs Table 11 Miscellaneous part FRU descriptions Self service Optional service
76. ne unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Attention Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Attention An electrical shock can occur only when there is a complete circuit By observing the above rule you may prevent a current from passing through your body When using testers set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such 5 metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages Instructions for these precautions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look car
77. on or the port replicator do not undock it before resuming normal operation If you do undock it and then try to resume normal operation you will get an error message and you will have to restart the system If you have defined one of the following actions as the event that causes the system to go into hibernation mode perform that action Closing the lid e Pressing the power button Also the computer goes into hibernation mode automatically after a period of inactivity specified in power plan settings When the power is turned on the computer returns from hibernation mode and resumes operation The hibernation file in the boot record on the hard disk drive hybrid drive or solid state drive is read and system status is restored from the hard disk drive hybrid drive or solid state drive Symptom to FRU index This section contains following information Numeric error codes on page 42 Error messages on page 43 Beep symptoms on page 43 No beep symptoms on page 44 LCD related symptoms on page 44 Intermittent problems on page 44 Undetermined problems on page 45 The symptom to FRU index in this section lists symptoms and errors and their possible causes The most likely cause is listed first in boldface type Note Do the FRU replacement or other actions in the sequence shown in the column headed FRU or action in sequence If replacing a FRU does not solve the problem put
78. others are designated as optional service CRUs Installation of self service CRUs is your responsibility For optional service CRUs you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product If you intend on installing the CRU Lenovo will ship the CRU to you CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request You can find a list of CRUs for your product in this Hardware Maintenance Manual An electronic version of this manual can be found at http www lenovo com support Click Guides amp Manuals and then follow the on screen instructions to find the manual for your product You might be required to return the defective part that is replaced by the CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 80 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation for full details ThinkPad computers contain the following types of CRUs Self service CRUs These CRUs unplug or are held by no more than two screws Examples of these types of CRUs include the ac power adapter power cord and hard disk drive Other self service CRUs depending on product desig
79. ottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 Inthe Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Select a desired startup option then follow the instructions on the screen Recovering your operating system if Windows 8 1 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 1 operating system This enables you to recover or repair the operating system even ifthe Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen Note Ensure that your computer is connected to ac power during the recovery process 36 Hardware Maintenance Manual Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image If you cannot start the computer you can use recovery media to troubleshoot and fix the problems on your computer It is recommended that you create recovery media as early as possible Once you create recovery media keep them in a safe place and do not use them to store other data Creating recovery media To create recovery media you need a USB drive with at least 8 GB of storage The re
80. p Manuals and then follow the on screen instructions to find the manual for your product You might be required to return the defective part that is replaced by the CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation for full details Screw notices Loose screws can cause a reliability problem In the ThinkPad notebook computer this problem is addressed with special nylon coated screws that have the following characteristics e They maintain tight connections e They do not easily come loose even with shock or vibration e They are harder to tighten Do the following when you service this machine e Keep the screw kit in your tool bag For the part number of the screw kit go to http www lenovo com serviceparts lookup e ltis recommended to use new screws e ltis recommended to use each screw only once Tighten screws as follows e Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part 90 degrees more Es Cross section e Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card
81. page 24 Lenovo Solution Center on page 24 Quick test programs on page 24 UEFI diagnostic program on page 25 Bootable diagnostic programs on page 25 e Power system checkout on page 26 Before you go to the checkout guide be sure to read the following important notes Important notes e Only certified trained personnel should service the computer e Before replacing any FRU read the entire page on removing and replacing FRUs When you replace FRUs it is recommended use new nylon coated screws e Be extremely careful during such write operations as copying saving or formatting The sequence of the drives in the computer that you are servicing might have been altered If you select an incorrect drive data or programs might be overwritten e Replace a FRU only with another FRU of the correct model When you replace a FRU ensure that the model of the machine and the FRU part number are correct by referring to the web site http www lenovo com serviceparts lookup e AFRU should not be replaced because of a single unreproducible failure Single failures can occur for a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors Consider replacing a FRU only when a problem recurs If you suspect that a FRU is defective clear the error log and run the test again If the error does not recur do not replace the FRU e Be ca
82. protected hidden area of your hard disk drive or hybrid drive that operates independently from the Windows operating system This enables you to perform recovery operations even if you cannot start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive your hybrid drive or a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive or hybrid drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You also can rescue individual files from a Rescue and Recovery backup located on your local hard disk drive or hybrid drive a USB device or a network drive e Restore your hard disk drive or hybrid drive from a Rescue and Recovery backup If you have backed up your hard disk drive or hybrid drive using the Rescue and Recovery program you can restore the hard disk drive or hybrid drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your hard disk drive or hybrid drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive or hybrid drive to the factory default settings If you have multiple partitions on
83. ps of the coin cell battery When installing Ensure that the connector is attached firmly 68 Hardware Maintenance Manual 1070 Keyboard For access remove this FRU e 1020 DIMM door on page 65 Removal steps of the keyboard Remove the screws that secure the keyboard Step Screw quantity Torque M2 x 7 mm flat head nylon coated 2 Black 0 181 Nm 1 85 kgf cm Push hard in the direction as shown to unlatch the keyboard Note Depending on the model the ThinkPad pointing device might look different from the following illustration Chapter 9 Removing or replacing a FRU 69 Pivot the keyboard slightly upward EJ until you can see the connectors on the bottom side of the keyboard Then turn over the keyboard as shown Note Depending on the model the ThinkPad pointing device might look different from the following illustration 1080 Keyboard bezel assembly For access remove this FRU e 1010 Lenovo OneLink connector cover on page 64 e 1020 DIMM door on page 5 e 1070 Keyboard on page 69 70 Hardware Maintenance Manual Removal steps of the keyboard bezel assembly Step Screw quantity Torque M2 x 7 mm flat head nylon coated 8 Black 0 181 Nm 1 85 kgf cm 2 M2 x 5 mm flat head nylon coated 4 Black 0 181 Nm 1 85 kgf cm Note Depending on the model the ThinkPad pointing device might look different from the following illustration Step Screw qu
84. quired USB capacity depends on the size of the recovery image Attention Creating recovery media will delete anything stored on the USB drive To avoid data loss make a backup copy of all the data that you want to keep To create recovery media do the following Note Ensure that your computer is connected to ac power 1 Move your cursor to the top right or bottom right corner of the screen to display the charms and click Search Type recovery in the Search field and click the Search button Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 Ensure that you select the Copy the recovery partition from the PC to the recovery drive option Then click Next Important If you clear the Copy the recovery partition from the PC to the recovery drive option you will create recovery media without the recovery partition content You still can start the computer from the recovery media but you might be unable to recover your computer if the recovery partition on your computer is damaged 5 Connect a proper USB drive then click Next 6 Click Create in the Recovery Drive window The creation of the recovery media starts 7 When the creation of the recovery media finishes do one of the following e To keep the recovery partition on your computer click Finish e To delete the recovery partition on your computer click Delete the recovery partition Attent
85. r computer When the ThinkPad logo is displayed press F1 The ThinkPad Setup program starts Choose the Config menu and change the USB 3 0 Mode to be Disabled from the USB submenu Turn off your computer Attach the USB optical drive or hard disk drive to one of the USB connectors on your computer a A O N Repeatedly press and release the F12 key when turning on the computer When the Boot Menu window opens release the F12 key 6 In the Boot Menu window select the USB CD or USB HDD as the first boot device and press Enter The rescue medium starts When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Reinstalling preinstalled applications and device drivers Your computer has provisions that enable you to reinstall selected factory installed applications and device drivers Reinstalling preinstalled applications To reinstall selected application programs do the following 1 Turn on your computer Go to the C SWTOOLS directory Open the APPS folder In it are several subfolders named for the various preinstalled applications Open the subfolder for the application you are reinstalling a A OO N Double click Setup and then follow the on screen steps to reinstall the program Reinstalling preinstalled device drivers Attention When you reinstall
86. r on HDD1 Mini SATA Replace the mini SATA device Replace the system board 2110 Reseat the hard disk drive Read error on HDDO Main HDD Replace the main hard disk drive Replace the system board 42 Hardware Maintenance Manual Table 2 Numeric error codes continued Symptom or error FRU or action in sequence 2111 1 Reseat the Mini SATA device Read error on HDD1 Mini SATA 2 Replace the mini SATA device 3 Replace the system board 2200 Replace the system board Machine Type and Serial Number are invalid 2201 Replace the system board Machine UUID is invalid Error messages Table 3 Error messages Symptom or error FRU or action in sequence Fan error 1 Replace the fan 2 Apply thermal grease 3 Replace the system board Thermal sensing error Replace the system board This system does not support batteries that are not Replace the battery genuine Lenovo made or authorized The system will continue to boot but may not charge unauthorized batteries Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use Beep symptoms Table 4 Beep symptoms Symptom or error FRU or action in sequence Four cycles of four short beeps Replace the system board One short beep pause three short beeps pause three 1 Replace the memory module more short beeps pause and one
87. r reset your computer to the factory default settings You can create recovery media as backups or replacement for the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 1 operating system It is recommended that you create recovery media as early as possible For more information see Creating and using recovery media on page 37 Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer without losing your personal files or changing your settings Chapter 4 Related service information 35 Attention If you refresh your computer the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled but all other programs will be removed 1 Move your pointer to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt Update and recovery gt Recovery 2 In the Refresh your PC without affecting your files section click Get started 3 Follow the instructions on the screen to refresh your computer Resetting your computer to the factory default settings If you want to recycle your computer or just start over you can reset your computer to the factory default settings Resetting the computer will reinstall the operating system reinsta
88. racket and thermal fan assembly Important notices for handling the system board When handling the system board read the following e The system board has an accelerometer which can be broken when several thousands of G forces are applied Note Dropping a system board from a height of as little as 0 15 m 6 inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G s of shock 74 Hardware Maintenance Manual Be careful not to drop the system board on a bench top that has a hard surface such as metal wood or composite Avoid rough handling of any kind At every point in the process be sure not to drop or stack the system board If you put a system board down be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material For access remove these FRUs in order 1010 Lenovo OneLink connector cover on page 64 1020 DIMM door on page 65 1030 Internal storage drive on page 65 1040 Memory module on page 66 1050 Wireless LAN card on page 67 1060 Coin cell battery on page 68 1070 Keyboard on page 69 1080 Keyboard bezel assembly on page 70 1100 USB audio card on page 73 Attention The following components soldered on the top side of the system board is extremely sensitive When you service the system board avoid any kind of rough handling ThinkPad E450 and E450c For models with a discrete therm
89. re errors exist Undetermined problems If the diagnostic tests did not identify the adapter or device that has failed if wrong devices are installed or if the system simply is not operating follow these procedures to isolate the failing FRU do not isolate FRUs that have no defects Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power system checkout on page 26 Turn off the computer Visually check each FRU for damage Replace any damaged FRU Remove or disconnect all of the following devices 1 2 3 NOOO h Non ThinkPad devices Devices attached to the docking station or the port replicator Printer mouse and other external devices Battery pack Hard disk drive hybrid drive or solid state drive External diskette drive or optical drive Memory module PC cards Turn on the computer Determine whether the problem has been solved If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU If the problem remains replace the following FRUs one at a time do not replace a nondefective FRU a b System board LCD assembly Chapter 4 Related service information 45 46 Hardware Maintenance Manual Chapter 5 Status indicators This chapter presents the status indicators that show the status of the computer Note
90. rear cover assembly Chapter 9 Removing or replacing a FRU 91 92 Hardware Maintenance Manual Appendix A Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore
91. reful not to replace a nondefective FRU What to do first When you return a FRU you must include the following information in the parts exchange form or parts return form that you attach to it 1 Name and phone number of service technician Date of service Date on which the machine failed Date of purchase Failure symptoms error codes appearing on the display and beep symptoms Procedure index and page number in which the failing FRU was detected Failing FRU name and part number Machine type model number and serial number Customer s name and address OANA BO N Note During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use Copyright Lenovo 2014 2015 23 Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following list The following are not covered under warranty LCD panel cracked from the application of excessive force or from being dropped Scratched cosmetic parts Distortion deformation or discoloration of the cosmetic parts Plastic parts latches pins or connectors that have
92. rescue files from your hard disk drive your hybrid drive or a backup click Rescue files and follow the instructions on the screen e To restore your hard disk drive or hybrid drive from a Rescue and Recovery backup or to restore your hard disk drive or hybrid drive to the factory default settings click Restore your system and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Notes 1 After restoring your hard disk drive or hybrid drive to the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled applications and device drivers on page 34 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive or hybrid drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of external optical
93. s have not been removed or tampered with Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Avoid contact with other people Wear a grounded wrist strap against your skin to eliminate static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap e Use a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices e Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system to guard against ESD damage is desirable but not necessary Attach the ESD ground clip to any frame ground ground braid or green
94. sembly When installing Ensure that the cables are properly 1150 LCD unit For access remove these FRUs in order 1020 DIMM door on page 65 1030 Internal storage drive on page 65 1050 Wireless LAN card on page 67 1070 Keyboard on page 69 1080 Keyboard bezel assembly on page 70 1120 System board dc in support bracket and thermal fan assembly on page 74 84 Hardware Maintenance Manual Removal steps of the LCD unit Screw quantity Torque M2 5 x 5 mm flat head nylon coated 4 Black 0 249 Nm 3 kgf cm 1160 Hinge support bracket wireless LAN antennas assembly and base cover assembly For access remove these FRUs in order 1010 Lenovo OneLink connector cover on page 64 1020 DIMM door on page 65 1030 Internal storage drive on page 65 1040 Memory module on page 66 1050 Wireless LAN card on page 67 1060 Coin cell battery on page 68 1070 Keyboard on page 69 Chapter 9 Removing or replacing a FRU 85 1080 Keyboard bezel assembly on page 70 1090 Media card reader on page 72 1100 USB audio card on page 73 1110 ThinkPad logo LED card on page 73 1120 System board dc in support bracket and thermal fan assembly on page 74 1130 Battery pack on page 81 1140 Speaker assembly on page 83 1150 LCD unit on page 84 1160 Hinge support bracket wireless LAN antennas ass
95. short beep 2 Replace the system board Three short beeps pause one short beep pause one more short beep pause and three short beeps Chapter 4 Related service information 43 No beep symptoms Table 5 No beep symptoms Symptom or error FRU or action in sequence No beep power on indicator on LCD blank and no 1 Ensure that every connector is connected tightly POST and correctly 2 Reseat memory module 3 Replace the system board No beep power on indicator on and LCD blank during 1 Reseat memory module POST 2 Replace the system board The power on password prompt appears A power on password or a supervisor password is set Type the password and press Enter The hard disk password prompt appears A hard disk password is set Type the password and press Enter LCD related symptoms Important The TFT LCD for the notebook computer contains many thin film transistors TFTs The presence of a small number of dots that are missing discolored or always lighted is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns If the LCD you are servicing has two or less visible defective pixels it should not be considered faulty However if the LCD has three or more visible defective pixels it will be deemed as defective by Lenovo and it should be replaced Notes e This policy applies to all ThinkPad notebooks purchased on 1 January 2008 or later e Lenovo will not provide
96. t you want to keep onto removable media or a network drive before you start the recovery process To restore the computer to the original factory configuration using the Recovery Disc Set do the following Note Recovery can take one to two hours to complete The length of time depends on the method you use If you use recovery discs the recovery process will take about two hours 1 Make the CD DVD drive the first startup device in the startup sequence using the following procedure a Press and hold down the F1 key and then turn on the computer When the logo screen is displayed or when you hear repeating beeps release the F1 key The ThinkPad Setup program opens b Use the arrow keys to select Startup gt Boot c Select the CD DVD drive as the 1st Boot Device 2 Insert the Operating System Recovery Disc into the DVD drive O Copyright Lenovo 2014 2015 29 3 Press F10 to save the ThinkPad Setup program configuration changes Follow the instructions on the screen to begin the recovery process 4 Select your language and click Next 5 Read the license If you agree with the terms and conditions select I accept these terms and conditions and then click Next If you do not agree with the terms and conditions follow the instructions on the screen 6 Click Yes in the displayed window to begin the operating system recovery process 7 Insert the Applications and Drivers Recovery Disc when prompted and then click OK to begin the
97. tamente com gua durante pelo menos 15 minutos Procure cuidados m dicos se algum sintoma causado pelo fluido surgir ap s a lavagem A PERIGO Para evitar choque el trico n o remova a capa pl stica que protege a parte inferior da placa inversora PERIGO Embora as principais baterias possuam baixa voltagem uma bateria em curto circuito ou aterrada pode produzir corrente o bastante para queimar materiais de pessoal ou inflam veis A PERIGO A menos que uma hot swap seja permitida para a FRU que est sendo substitu da faca o seguinte antes de remov la desligue o computador desconecte todos os cabos de energia das tomadas remova o pacote de baterias e desconecte quaisquer cabos de interconex o A DANGER Avant de remettre l ordinateur sous tension apr s remplacement d une unite en clientele v rifiez que tous les ressorts vis et autres pieces sont bien en place et bien fix es Pour ce faire secouez l unit et assurez vous qu aucun bruit suspect ne se produit Des pieces m talliques ou des copeaux de m tal pourraient causer un court circuit A 8 Hardware Maintenance Manual DANGER Certaines batteries de secours contiennent du nickel et du cadmium Ne les demontez pas ne les rechargez pas ne les exposez ni au feu ni a l eau Ne les mettez pas en court circuit Pour les mettre au rebut conformez vous a la reglementation en vigueur Lorsque vous remplacez la pile de sauvegarde ou celle de
98. tate drive is powered off e The microprocessor stops To enter sleep mode do one of the following e For Windows 7 Click the arrow beside the Shut down icon and then select Sleep To return from sleep mode press the Fn key e For Windows 8 1 Move the pointer to the top right or bottom right corner of the screen to bring up the charms Then click Settings gt Power gt Sleep In certain circumstances the computer goes into sleep mode automatically e After a period of inactivity specified in power plan settings e When the battery power is low To cause the computer to return from sleep mode and resume operation do one of the following e Press the Fn key Open the LCD cover e Turn on the power button Also in either of the following events the computer automatically returns from sleep mode and resumes operation e The ring indicator RI is signaled by a serial device or a PC Card device e The time set on the resume timer elapses Note The computer does not accept any input immediately after it enters sleep mode Wait a few seconds before taking any action to reenter operation mode Hibernation mode In hibernation mode the following occurs 40 Hardware Maintenance Manual e The system status RAM VRAM and setup data are stored on the hard disk drive hybrid drive or solid state drive e The system is powered off Note If the computer enters the hibernation mode while it is docked to the docking stati
99. the original part back in the computer Do not replace a nondefective FRU This index can also help you determine during regular servicing what FRUs are likely to need to be replaced next A numeric error is displayed for each error detected in POST or system operation In the displays n can be any number If no numeric code is displayed check the narrative descriptions of symptoms If the symptom is not described there go to Intermittent problems on page 44 Note For a device not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Chapter 4 Related service information 41 Numeric error codes Table 2 Numeric error codes Symptom or error FRU or action in sequence 0177 Replace the system board Bad SVP data stop POST task Checksum of the supervisor password in the EEPROM is not correct 0183 1 Run the ThinkPad Setup program The settings Bad CRC of Security Settings in EFI Variable Enter the will be corrected automatically Then save the ThinkPad Setup program The checksum of the Security current settings by pressing F10 settings in the EFI Variable is not correct 2 Replace the system board 0187 Replace the system board EAIA data access error 0188 Replace the system board Invalid RFID Serialization Information Area 0189 Replace the system board Invalid RFID Configuration Information Area 0190 1 Charge the battery pack Critical low battery error
100. utilities and follow the instructions on the screen to create a Maintenance Key Note Only an authorized Lenovo service technician can access the above Web site 3 Restart the computer 4 When the logo screen is displayed press Esc The ThinkPad Config Information Update Utility interface is displayed 5 Type 1 under Enter the action desired then press Enter The ThinkPad Serial Number Update Utility for Asset ID screen is displayed 6 Type 2 under Enter the action desired then press Enter The serial number of each device in your computer is displayed the serial number of the system unit is listed as follow 20 Serial number 7 Record the serial number of the system unit After you replace the system board do the following to restore the serial number of the system unit 1 Connect the Maintenance Key to the computer 60 Hardware Maintenance Manual 2 When the logo screen is displayed press Esc The ThinkPad Config Information Update Utility interface is displayed 3 Type 1 under Enter the action desired then press Enter The ThinkPad Serial Number Update Utility for Asset ID screen is displayed 4 Type 1 under Enter the action desired then press Enter Then follow the instructions on the screen to restore the serial number of the system unit Retaining the UUID The Universally Unique Identifier UUID is a 128 bit number uniquely assigned to your computer at production and stored in the EEPROM of your system board
101. warranty replacement if the LCD is within specifications because we cannot guarantee that any replacement LCD will have zero pixel defects e One pixel consists of R G B sub pixels Table 6 LCD related symptoms Symptom or error FRU or action in sequence No beep power on indicator on and a blank LCD during Replace the system board POST e LCD backlight not working Reseat the LCD connectors e LCD too dark Replace the LCD assembly LCD brightness cannot be adjusted Replace the system board LCD contrast cannot be adjusted LCD screen unreadable See important note for LCD related symptoms Characters missing pixels Reseat all LCD connectors Screen abnormal Replace the LCD assembly Wrong color displayed Replace the system board Horizontal or vertical lines displayed on LCD Replace the LCD assembly Intermittent problems Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a problem recurs When analyzing an intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 44 Hardware Maintenance Manual 2 If no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no mo
102. wire ground Chapter 1 Safety information 3 When working on a double insulated or battery operated system use an ESD common ground or reference point You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multilingual translations The safety notices in this section are provided in the following languages English Arabic Brazilian Portuguese French German Hebrew Japanese Korean Spanish Traditional Chinese A DANGER Before the computer is powered on after FRU replacement make sure that all screws springs and other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits A DANGER Some standby batteries contain a small amount of nickel and cadmium Do not disassemble a standby battery recharge it throw it into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery
103. x for the computer you are servicing Strategy for replacing FRUs for CTO special bid model and standard models This topic provides information about the model types and FRU identification Product definition This topic introduces different model types and how to identify each type Dynamic Configure To Order CTO This model provides the ability for a customer to configure a Lenovo solution from a web site and have this configuration sent to fulfillment where it is built and shipped directly to the customer The machine label and eSupport will load these products as the 4 character MT 4 character model and 2 character country code The model is CTO1 and the default country code is WW example 20AACTO1WW Special bid model This model is a unique configuration that has been negotiated between Lenovo and the customer A unique MTM consists of a 4 character MT a 4 character model and a numeric 2 character country code is provided to the customer to place orders example 20AA000955 The country code assigned is numeric and does not designate a specific country or region The custom model factsheet for the MTM indicates which country the special bid MTM is set up for Special bid offering is not generally announced Standard model Standard models fixed configuration are announced and offered to all customers The MTM portion of the machine label consists of a 4 character MT a 4 character model and an alphabetic 2 ch

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