Western Digital My Passport Air, 500GB
Contents
1. Go to http support wdc com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 29 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Windows computers go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the Windows versions of the WD Drive Utilities and WD Security software and disk image on your My Passport drive USING THE DRIVE WITH WINDOWS 28 MY PASSPORT AIR USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product refer to this troubleshooting section or visit our support Web site at http support wdc com and search our knowledge base for more help Installing Partitioning and Formatting the Drive How to Answer ID Partition and format a WD drive on Windows 7 Vista XP 2000 and Mac OSX 3865 a Reformat from Mac GPT to Windows XP NTFS 3645 a Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 a Obtain and reinstall the original software included with this product 1425 a Format a WD hard drive in FAT32 for use in both Windows and MAC OSX 291 The FAT32 file system has a maximum individual file size of 4 GB and can2. Get Info Duplicate Make Alias Copy My Passport Air Clean Up Selection Label x BEL a More l Vou might hear the drive power down 2 Wait for the drive icon to disappear from the desktop before disconnecting the drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive erasing or reformatting the drive also removes the WD Security and WD Drive Utilities software and all of the support files utilities and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to http support wdc com and see Knowledge Base answer ID 7 MANAGING AND CUSTOMIZING THE DRIVE 27 MY PASSPORT AIR USER MANUAL Using the Drive with Windows The My Passport drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems To use the drive on Windows computers you must reformat it to a single NTFS partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it
3. for any Product returned if WD determines that the Product was i not purchased from an authorized distributor or authorized reseller ii not used in accordance with WD specifications and instructions iii not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com accident or mishandling while in the possession of someone other than WD PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDITY AND POWER FAILURES OR B INTERNAL FAULTS SUCH FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION OR ALTERATION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVIC
4. Utilities software Compatible with Apple Time Machine Works with your Mac right out of the box and is compatible with Apple Time Machine Durable enclosure protects your drive We know your data is important to you So we build the drive inside to our demanding requirements for durability shock tolerance and long term reliability Then we protect the drive with a robust all metal enclosure designed for style and beauty Important For the latest WD product information and news visit our website at http www westerndigital com For the latest software firmware and product documentation and information go to http support wdc com downloads ABOUT VOUR WD DRIVE 1 MY PASSPORT AIR USER MANUAL Kit Contents As shown in Figure 1 your My Passport Air portable hard drive kit includes the following e My Passport Air portable hard drive with the WD Security and WD Drive Utilities software e USB 3 0 cable e Quick Install Guide USB 3 0 Cable My Passport Air Quick Install Guide Portable Hard Drive Figure 1 My Passport Air Drive Kit Contents Optional Accessories For information about optional accessories for WD products visit US http www shopwd com or http www wdstore com Canada http www shopwd ca or http www wdstore ca Europe http www shopwd eu or http www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support ioe visit http support wdc c
5. under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com Western Digital Technologies Inc 3355 Michelson Drive Suite 100 Irvine California 92612 Email support wdc com COMPLIANCE AND WARRANTY INFORMATION 34 MY PASSPORT AIR USER MANUAL Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications The term of your warranty is 3 year in Australia and New Zealand unless otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Product was first shipped by WD WD may at its discretion make extended warranties available for purchase WD shall have no liability
6. E AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith COMPLIANCE AND WARRANTY INFORMATI
7. Leopard or Snow Leopard proceed to step 5 e On Lion or Mountain Lion skip to step 6 5 On Leopard or Snow Leopard IF you want to use the drive with the Time Machine software THEN click Do not Cancel and skip to step 8 on page 7 Do Use as Backup Disk and skip to step 7 on page 7 CONNECTING THE DRIVE AND GETTING STARTED 6 6 On Lion or Mountain Lion MY PASSPORT AIR USER MANUAL IF you want to use the drive with the Time Machine software THEN Do not Click Don t Use and skip to step 8 Do Proceed to step a a lf you want to create a password to secure your backup files select the Encrypt Backup Disk check box b Click Use as Backup Disk c Ifyou selected the Encrypt Backup Disk check box at step a complete the backup password dialog that displays You must create a backup password Time Machine will use this password to encrypt your backup disk Warning If you forget the backup password you won t be able to restore any Gata from the backup disk A era Verify password Password hint For help creating a good password click the key For more information click the Help button Don t Encrypt d Click Encrypt Disk 7 The My Passport icon now displays as 2 ue Mygbas snore ally 8 Your My Passport drive is now ready to use as an external storage device You can enhance its performance by instal
8. My Passport Air Portable Hard Drive User Manual m jal 1 gt U fe jal o D WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at http support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software e WD Communitv Share your thou
9. ON 35 MY PASSPORT AIR USER MANUAL may be obtained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 36 Index A Accessories optional 2 B Box contents 2 Box contents My Passport Air 2 C CAUTION about erasing the drive 22 about lost passwords 13 about preventing data loss when dis connecting 27 about your unlocked drive 14 17 China RoHS compliance 32 Compatibility with operating systems 2 Compliance regulatory 31 Converting drive format 29 Creating a password 13 D Device hardware 2 Disconnecting the drive 27 Disk image downloading and restoring 27 28 Drive diagnostics and status checks 20 erase 22 formats converting 3 handling precautions 4 Sleep timer 21 Drive settings drive erase 20 22 registration 20 26 security 13 Sleep timer 20 21 E Environmental compliance China 32 Erase Drive dialog 23 Erasing the drive 22 CAUTION about erasing the drive 22 F FCC information class B 31 Full media scan 20 G GNU General Public License 35 MY PASSPORT AIR USER MANUAL H Handling pr
10. ORT AIR USER MANUAL 4 The fifth invalid password attempt displays the too many password attempts prompt 00 WDDriveUniock 5 Click Erase Drive to display a warning about erasing all of the data on the drive 6 Read the warning and select the understand check box to signify that you accept the risk 7 Click Erase MANAGING AND CUSTOMIZING THE DRIVE 25 MY PASSPORT AIR USER MANUAL After the drive erase operation completes go to htip support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 13 Registering the Drive The WD Drive Utilities software uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products To register your drive 1 Make sure that your computer is connected to the Internet 2 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities S creen see Figure 4 on page 19 3 Ifyou have more than one supported My Passport drive connected to your computer select the one that you want to regi
11. Passport when the drive is locked and you have forgotten or lost your password 1 Double click the WD Unlocker virtual CD icon on your desktop 2 Double click the WD Drive Unlock application on the screen that displays TA Unlocker Extras WD Drive Unlock app The WD Drive Unlock utility screen displays LQ WDDriveUnlock My Passport Air gt 500 1 GB WX3 1AB2W1885 Your My Passport drive is locked To unlock your drive please enter the drive password below Password 7 b Password hint Unlock Drive 3 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 24 My Passport Air gt 500 1 GB WX3 1AB2W1885 There were too many password recovery attempts To try again 1 Safely unplug your drive from the computer 2 Plug your drive into the computer If you cannot remember your password you may erase your drive which erases all data on the drive _ Erase Drive ext My Passport Air tin 500 1 GB WX31AB2W1885 There were too many password recovery attempts Clicking Erase permanently erases all the data on your drive Please select understand below to acknowledge that reformatting your drive will delete all of the data on the drive and then click on Erase to continue C I understand Erase Exit MY PASSP
12. SER MANUAL About Your WD Drive Welcome to your My Passport Air portable hard drive for Mac users who need to take their creative life on the road This chapter includes the following topics Features Kit Contents Quick Install Guide Operating System Compatibility Disk Drive Format Physical Description Registering the Drive Handling Precautions Features Major features of the My Passport Air drive include Ultra slim all metal design At just 11 mm this ultra slim all metal portable drive is thin and fast with plenty of capacity for your important digital content Ultra fast transfer rates When connected to a USB 3 0 port My Passport Air lets you access and save files in blazing speed Reduce transfer time by up to 3 times when compared to USB 2 0 transfer rates Performance may vary based on hardware and system configuration USB 3 0 and USB 2 0 compatibility With this single drive you get compatibility with the latest USB 3 0 devices and backward compatibility with USB 2 0 devices Premium aluminum enclosure The durable anodized aluminum enclosure is the perfect complement for your MacBook Air WD Security software WD s security utility allows you to set password protection and hardware encryption for your drive to protect your files from unauthorized use or access WD Drive Utilities software Register your drive set the drive sleep timer run diagnostics and more using the WD Drive
13. bad sectors This test could take hours for large drives 5 See Managing and Customizing the Drive on page 19 CONNECTING THE DRIVE AND GETTING STARTED 12 MY PASSPORT AIR USER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD Security software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again Use the WD Security software to e Create a password e Change a password e Eliminate the need for a password To create a password and keep others from accessing the files on your drive 1 Click Go gt Applications gt WD Security to display the WD Security screen Set Security dialog Air 465 7 GB My Passpon Air Security on this driva has not been enabled Secure your drive to keep others from accessing your files Choose a password WARNING l Verify password WO cannot retrieve your password If you forget your password you will permanently Pa
14. cific legal rights and you may also have other rights which vary from state to state COMPLIANCE AND WARRANTY INFORMATION 33 MY PASSPORT AIR USER MANUAL Warranty Information Australia New Zealand Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties No other warranties either express or implied by law including but not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law Obtaining Service WD values your business and always attempts to provide you the very best of service Should you encounter any problem please give us an opportunity to addr
15. e L ia i a a 22 Using the Drive Erase Function 0 000 22 Using the WD Drive Unlock Utility 6 24 Registering the Drive gearanan A A EEEE a A 26 Safely Dismounting the Drive 27 Restoring the WD Software and Disk Image L 00000 27 5 Using the Drive with Windows 0 ccc eee eee eee 28 Reformatting the Drive 0000 28 Restoring the WD Software and Disk Image L 0000 eee 28 6 TroubleshoounGeies i i ie ayo l a ta 29 Installing Partitioning and Formatting the Drive 00000 29 Frequently Asked Questions eee 29 TABLE OF CONTENTS iii MY PASSPORT AIR USER MANUAL Compliance and Warranty Information 00000eeeeeaee 31 Regulatory Compliance 0 00 31 FCC Glass B Information i irka id ia e he4 veg bbs a bee ae 31 ICES NMB 003 Compliance LL 31 Safety Compliance ii ie a ta a a B A 32 CE Compliance for Europe 32 GS Mark Germany only LL 32 KC Notice Republic of Korea only 6 32 Environmental Compliance China 32 Warranty Information All Regions Except Australia New Zealand 33 Obtaining SOrViCS esas es iii ey aca de ea l a dae cae ee eee 33 Limited Warranty s 33 safa inn A A 33 Warranty Information Australia New Zealand 34 Obtaining SErvVI e 00 a e Glee ae 34 Warranty it a a A es id 35 GNU General Public License GPL L 35 jiu l b e as ersten boas anna ects O 37 TABLE OF CONTENTS iv MY PASSPORT AIR U
16. ecautions 4 Hardware 2 l Indicator light 3 K KC notice Republic of Korea 32 Kit contents 2 Kit contents Mv Passport Air 2 L LED indicator 3 Limited warrantv information 33 O Obtaining service 33 34 Online support accessing ii Operating system compatibility 2 Optional accessories 2 P Password protecting your drive 13 CAUTION about lost passwords 13 Physical description 3 Precautions for handling 4 Product features 1 Q Quick drive test 20 R Reformatting the drive 28 29 Register Drive dialog 26 Registering your drive 26 Registration drive setting 20 Regulatory compliance 31 Restoring the software disk image 27 28 RoHS compliance 32 Run Diagnostics dialog 21 S Safety compliance 32 Set sleep timer dialog 21 Setting the drive sleep timer 21 Sleep timer drive setting 20 SMART status check 20 System compatibility 2 T Technical support contacting ii U Unlocking the drive 14 INDEX 37 from the virtual CD 16 with the WD Security software 15 without the WD Security software 16 USB drive interface 3 W Warranty information 33 34 35 WD service 33 34 WD technical support contacting ii MY PASSPORT AIR USER MANUAL INDEX 38 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is gra
17. ee ii Contacting WD Technical Support ii 1 About Your WD Drive woos a eae once de eee ee ee ea 1 FO AtUres thie Stee a ka 1 Kit ContentS sco one i iet eb eg a eee a A 2 Optional Accessories eee 2 Operating System Compatibilitv 0 2 Disk Drive Format e223 i a A a a A 3 Physical Description l a cocoa wee ie ee ee e dae 3 Power Activity LEDs seria AS a a heey Slane A A AA ee 3 USB 3 0 Interface eiii aia ln a 3 Registering the Drive oooooococoocorr ees 3 Handling Precautions s vei id eee sets del ev ee ee ete aa ad 4 2 Connecting the Drive and Getting Started 5 Connecting the Drive 0000 ee tees 5 Enhancing Performance with WD TURBO 0 0 0 cee eet ee 7 Installing the WD Security Software 2 0 eee 9 Installing the WD Drive Utilities Software 0 0 2 eee 11 3 Locking and Unlocking the Drive o oooooommmmm m 13 Password Protecting the Drive 13 Unlocking the Drives ga eee cies naaa Pag Tad ala a A gi 14 Unlocking the Drive with the WD Security or WD Drive Utilities Software 15 Unlocking the Drive with the WD Drive Unlock Utility o oooooooom 16 Changing Your Password ts o 20 17 Turning Off the Drive Lock Feature eee 18 4 Managing and Customizing the Drive oooooooooo 19 Checking Drive Health 00 000 20 Setting the Drive Sleep Timer 00000 21 Erasing the Div
18. ess it before returning this Product Most technical support questions can be answered through our knowledge base or e mail support service at http support wdc com If the answer is not available or if vou prefer please contact WD at the applicable telephone number shown in the front of this document ff vou wish to make a claim vou should initiallv contact the dealer from whom vou originally purchased the Product If you are unable to contact the dealer from whom you originally purchased the Product please visit our product support Web site at http support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA number If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product determines that your claim is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you You are responsible for any expenses associated with a claim under this warranty The benefits provided to you
19. eve your peers Ent password H you forget your password you will permanently p 4 lose access to your data kun U tunderstand 7 Enable auto unlock for user MVDESKTOP EEES ooo 5 See Locking and Unlocking the Drive on page 13 CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT AIR USER MANUAL Installing the WD Drive Utilities Software To install the WD Drive Utilities software 1 Double click the My Passport icon and then double click the dmg file on the screen that displays My_Pas sport Apps E mg A 2 Drag the WD Drive Utilities application to the alias Applications folder on the screen that displays Drive Utilities amp Security N Drag to install ca WD Drive Un U 4 mu WD a a 3 Inthe alias Applications folder double click the WD Drive Utilities application CONNECTING THE DRIVE AND GETTING STARTED 11 MY PASSPORT AIR USER MANUAL 4 Read the license agreement and click Accept to continue and display the WD Drive Utilities screen ta Sleep Timer a Drive Erase A Registration Perform a S M A R T Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two Lo SMART Status 2 Perform a quick drive self test This test typically takes up to 2 minutes to complete Perform a full media scan to detect
20. ghts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 800 ASK 4WDC 00800 27549338 800 275 4932 Europe 31 880062100 Spanish 800 832 4778 Middle East 31 880062100 Africa 31 880062100 Mexico 001 8002754932 Russia 8 10 8002 335 5011 South America Asia Pacific Chile 1230 020 5871 Australia 1800 42 9861 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 Venezuela 0800 100 2855 Hong Kong 4800 6008 6008 Peru 0800 54003 India 1800 419 5591 1800 200 5789 Uruguay 000 413 598 3787 Indonesia 803 852 9439 Argentina 0800 4440839 Japan 00531 65 0442 0120 994 120 Brazil 0800 7704932 Korea 02 703 6550 0021 800 83247788 Malaysia 1800 88 1908 800 6008 6008 Telekom Malaysia New Zealand 0508 555 639 800 2275 4932 Philippines 1 800 1441 0159 Singapore 1800 608 6008 800 6008 6008 Singtel Taiwan 0800 666 290 800 6008 6008 Chunghwa Thailand 001 800 441 0570 Toll free number available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT AIR USER MANUAL Table of Contents WD S rvice and Support lt i panee de naian ae ole een Sela balal ek een ia aa g ala ii Accessing Online Support 0 0 0 cee eee e
21. he Sleep Timer dialog C Sleep Timer Set the amount of idle time before your drive goes into sleep mode Note OS settings might override this setting Sleep Timer After 30 minutes Set Timer MANAGING AND CUSTOMIZING THE DRIVE 21 MY PASSPORT AIR USER MANUAL 4 On the Sleep Timer dialog a Inthe Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your My Passport to its original configuration after erasing the drive WD Drive Utilities provides two ways to erase your drive depending on whether your My Passport drive is locked or not IF your driveis AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function in the next section Locked Have forgotten or lost your Using the WD Drive Unlock password and must erase the Utility on page 24 drive Using the Drive Erase Function To erase your My Passport when the drive is not locked 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utili
22. ling the WD TURBO utility that is on the drive Enhancing Performance with WD TURBO WD TURBO is a utility on the My Passport drive that you can install to improve the performance of the drive on a Mac computer 1 Double click the My Passport icon and then double click the dmg file on the screen that displays k El My Passport Air 3 CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT AIR USER MANUAL Double click the Extras folder on the screen that displays Drive Utilities amp Security Drag to install Double click the WD TURBO Installer application x 1 of 2 selected 207 7 MB available User Manuals WD TURBO Installer app 4 Click Install on the WD TURBO Driver Installer screen Customize Western Digital AD _WD TURBO Driver installer Remove D 2008 2011 Western Digital Corporation Install Read the license agreement and click Accept to continue A message informs you that installing the drivers requires you to restart your computer to make them active Installing the Western Digital TURBO drivers requires you to restart the computer to make them active De you want to proceed and install the drivers Cro Gams Click Yes to continue CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT AIR USER MANUAL 7 Type the password that you normally use to access the computer in the Password box a
23. nd Warranty Information Australia New Zealand GNU General Public License GPL Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or m
24. nd click OK WD s TURBO Installer requires that you type a A your password Name My Desktop E 8 When the installation completes click Yes to restart the computer n installing TURBO drivers was successful WD recommends that you restart Do you want to restart now 9 After the computer restarts the My Passport icon on the desktop looks like this Why Ena AV Your My Passport drive is now ready to use as an enhanced performance external storage device You can enhance its capabilities by installing the WD Security and WD Drive Utilities software that is also on the drive Installing the WD Security Software 1 Double click the My Passport icon and then double click the dmg file on the screen that displays MOO ElMyPassportAir O CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT AIR USER MANUAL 2 Drag the WD Security application to the alias Applications folder on the screen that displays Drive Utilities amp Security Drag to install gt gt 3 In the alias Applications folder double click the WD Security application 4 Read the license agreement and click Accept to continue and display the WD Security screen gt My Passport Air 465 7 GB MUEREN Bs l Set Security Security on this drive has not been enabled Secure your drive to keep others from accessing your files Choost a password WARNING Il l WO cannot retri
25. not create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see e Answer ID 291 at http support wdc com Article IDs 314463 and 184006 at support microsoft com e The appropriate third party software documentation or support organization Frequently Asked Questions Q Why is the drive not recognized under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Q Why won t mv computer boot when connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drive
26. nted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Air WD Security WD Drive Utilities and Data Lifeguard are trademarks of Western Digital Technologies Inc Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other companies 2013 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705100 A00 Mar 2013
27. odifications not expressly approved by WD could void your authority to operate this device ICES NMB 003 Compliance Cet appareil de la classe B est conforme a la norme NMB 003 du Canada This device complies with Canadian ICES 003 Class B COMPLIANCE AND WARRANTY INFORMATION 31 MY PASSPORT AIR USER MANUAL Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 S ret d quipement de technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 7Odb A or less per EN ISO 7779 Maschinenlarminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betragt 70 db A oder weniger gemaB EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert KC Notice Rep
28. om and see Knowledge Base answer Operating System Compatibility Your My Passport Air drive and the WD Security and WD Drive Utilities software are compatible with the following operating systems Mac OS X Windows e Leopard e Windows XP e Snow Leopard e Windows Vista e Lion e Windows 7 e Mountain Lion e Windows 8 Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates and service pack SP On Mac computers go to the Apple menu and select Software Update On Windows computers go to the Start menu and select Windows Update ABOUT YOUR WD DRIVE 2 MY PASSPORT AIR USER MANUAL Disk Drive Format Your My Passport Air drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems If you want to use the drive with a Windows computer see Reformatting the Drive on page 28 and Troubleshooting on page 29 Physical Description As shown in Figure 2 the My Passport Air drive has e Power Activity LED e A USB 3 0 interface port SS lt USB 3 0 Interface Port Power Activity LED Figure 2 My Passport Air Drive Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System
29. oring Analysis and Diagnostics Reporting Technology status check to predict a potential drive failure This status check completes within a second or two il Sleep Timer S M A R T Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Drive Erase Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Registration Complete Drive Test O Figure 4 WD Drive Utilities Screen MANAGING AND CUSTOMIZING THE DRIVE 19 MY PASSPORT AIR USER MANUAL On the WD Drive Utilities screen IF you wantto THEN click AND see Run drive diagnostics and status Diagnostics Checking Drive Health in the checks next section Specify an inactive time interval to Sleep Timer Setting the Drive Sleep Timer turn off your drive on page 21 Erase your drive so you can retrieve Drive Erase Erasing the Drive on the space and start over page 22 Register your drive to receive free Registration Registering the Drive on technical support during the page 26 warranty period and keep up to date on the latest WD products Checking Drive Health The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly S M A R T S
30. ou can use the WD Drive Unlock utility to unlock the drive there The Drive Unlock utility is on a virtual CD VCD drive that appears on your desktop display To unlock the drive 1 Double click the WD Unlocker VCD icon on your desktop Ed 2 Double click the WD Drive Unlock application on the screen that displays 000 WD Unlocker y fan wed ia Extras WD Drive Unlock app k The WD Drive Unlock utilitv screen displavs MT WDDrive Unlock Mv Passport Air 500 1 GB WX3 1AB2W1885 Your My Passport drive is locked To unlock your drive please enter the drive password below Password km b Password hint Unlock Drive 3 On the WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for user check box if you want the WD Drive Unlock utility to remember your password on this computer LOCKING AND UNLOCKING THE DRIVE 16 MY PASSPORT AIR USER MANUAL c Click Unlock Drive d At the Your drive is now unlocked prompt click Exit to close the WD Drive Unlock utility screen Changing Your Password To change your password 1 Click Go gt Applications gt WD Security to display the WD Security screen Change Security dialog an WD Security My Passport Air 465 7 GB My Passport Aw Change Security Security on this drive has Remota security been enabled Enable sut nge y Update Secu
31. proper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com warranty policy asp accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you spe
32. re 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT AIR USER MANUAL 3 Verify that the My Passport drive appears under DEVICES in the Sidebar area of your Finder display Y DEVICES 9 Remote Disc ET My Passport Air 2 Note If the External disks check box is selected on your Finder Preferences dialog the My Passport icon displays on your desktop l y Ay PESA Aii 4 The first time you connect your My Passport drive to your computer a message asks if you want to use the drive to back up with Time Machine On Leopard and Snow Leopard Do you want to use My Passport Air to back up with Time Machine Time Machine keeps an up to date copy of everything ar your Mac it nat only keeps a spare copy of every Nie it remembers how your system looked 30 you can revisit your Mac as 1 appeared in the past Cancel Use as Backup Disk Do you want to use My Passport Air 499 73 CB to back up with Time Machine Time Machine keeps an up to date copy uf evergfung an your Mac lm not oni besp a taare Copy of every Me it remernibers how your system Seoked to you appeared in the past Encrypt Backup Disk Decide Later Dont Use Use as Backup Disk On Lion and Mountain Lion Note Currently the Encrypt Backup Disk check box only appears on computers using the Lion or Mountain Lion operating system Depending on your operating system e On
33. rity Settinga i hd If you have more than one supported My Passport drive connected to your computer select the one with the password that you want to change Type your current password in the Password box Select the Change password option Type your new password in the Choose a password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box o N ee Se Select or clear the Enable auto unlock for user check box to signify whether you want the WD Security software to remember your new password for the selected drive on this computer 9 Click Update Security Settings CAUTION After changing your password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you changed your password LOCKING AND UNLOCKING THE DRIVE 17 MY PASSPORT AIR USER MANUAL Turning Off the Drive Lock Feature To remove password protection from your drive 1 Click Go gt Applications gt WD Security to display the WD Security screen Change Security dialog MOD WD Securi
34. s refer to your system documentation or contact your system manufacturer Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 PO TROUBLESHOOTING 29 PO MY PASSPORT AIR USER MANUAL How do I determine whether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 30 MY PASSPORT AIR USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information All Regions Except Australia New Zeala
35. sk 9 Click Save Security Settings to save your password and enable hardware encryption for your drive CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enable auto unlock for user check box you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disconnect and reconnect the drive to your computer e Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer In each case the WD Security software replaces the desktop icon for your My Passport drive with the WD Unlocker virtual CD VCD icon f WD Unlocker LOCKING AND UNLOCKING THE DRIVE 14 MY PASSPORT AIR USER MANUAL The WD Unlocker VCD provides the WD Drive Unlock utility that you can use to unlock the drive Or you can use either the WD Security or the WD Drive Utilities
36. software to unlock the drive Unlocking the Drive with the WD Security or WD Drive Utilities Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD Security or WD Drive Utilities software displays the Unlock Drive dialog Unlock Drive To continue you must unlock your My Passport drive Please provide your password Password t gt Password hint Unlock Drive m This happens either e Automatically if you only have the one locked My Passport drive connected to your computer e When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer To unlock the drive 1 If you do not see the Unlock Drive dialog click either e Go gt Applications gt WD Security e Go gt Applications gt WD Drive Utilities 2 If you have more than one supported My Passport drive connected to your computer select the one that is locked to display the Unlock Drive dialog 3 On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive LOCKING AND UNLOCKING THE DRIVE 15 MY PASSPORT AIR USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed y
37. ssword hint lase actess to your data ee CI Enable auto unlock for user MYDESKTOP Save Security Settings l A 2 Ifyou have more than one supported My Passport drive connected to your computer select the one that you want to create a password for 3 Type your password in the Choose a password box using up to 25 characters LOCKING AND UNLOCKING THE DRIVE 13 MY PASSPORT AIR USER MANUAL Retype your password in the Verify password box 5 Type a hint to help remember your password in the Password hint box Select the Enable auto unlock for user check box if you want the WD Security software to remember your password for the selected drive on this computer Important If you select the Enable auto unlock for user check box the first time you restart your computer or disconnect and reconnect the drive after creating a password your operating system requests permission to allow the WD Security software to access your password WDSecurityHelper app wants to use your confidential information stored in kal WX40A7955701 in your keychain The authenticity of WOSecurityHelper app cannot be verified Do you want to allow access to this kem gt Details Always Allow Deny l Allow Click Always Allow to avoid this dialog in the future 7 Read the warning about the possibility of data loss if you forget your password Click the understand check box to signify that you accept the ri
38. standby USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at the port soeed up to 480 Mb s Registering the Drive Always register your My Passport Air drive to get the latest updates and special offers You can easily register your My Passport Air drive using the WD Drive Utilities software as described in Registering the Drive on page 26 Another way is to register online at http registerwdc com ABOUT YOUR WD DRIVE 3 MY PASSPORT AIR USER MANUAL Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damaged drives Always observe the following precautions when unpacking and using your external storage product e Do nat drop or jolt the drive e Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT AIR USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive to your computer and installing the WD software It includes the following topics Connecting the Drive Enhancing Performance with WD TURBO Installing the WD Security Software Installing the WD Drive Utilities Software Connecting the Drive 1 Turn on your computer 2 Connect the My Passport drive to your computer as shown in Figure 3 Figu
39. ster 4 Click Registration to display the Registration dialog C Registration Register your drive to receive software update notifications and customer support First name Last name E mail address Device serial number WX31AB2W1885 Required Field Preferred language English 4 Yes want to receive communication from WD including software updates for registered products product improvement opportunities and member discounts on WD products WD Privacy Policy Register Drive 5 On the Registration dialog a b C d Type your first name in the First name box Type your last name in the Last name box Type your email address in the E mail address box Select your language in the Preferred language box MANAGING AND CUSTOMIZING THE DRIVE 26 MY PASSPORT AIR USER MANUAL e Select or clear the Yes want to receive communication check box to specify whether you want to receive notifications about software updates product enhancements and price discount opportunities f Click Register Drive Safely Dismounting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive Use the My Passport icon to safely dismount the drive 1 Right or control click the My Passport icon on the desktop and select Eject My Passport Air Open Eject My Passport Air
40. tatus S M A R T is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure Occurs The result of a S M A R T status check is a pass or fail evaluation of the drive s condition Quick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condition Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It tests every sector for error conditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the S M A R T status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk errors when writing or accessing files To run drive diagnostics and status checks 1 Click Go gt Applications gt WD Drive Utili
41. ties screen see Figure 4 on page 19 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to erase MANAGING AND CUSTOMIZING THE DRIVE 22 MY PASSPORT AIR USER MANUAL 3 Click Drive Erase to display the Drive Erase dialog Drive Erase Volume Name My Passport Air Volume Format HFS O ExFAT A WARNING Clicking Erase Drive permanently erases all the data on the drive you have selected O Iunderstand Erase Drive 4 On the Drive Erase dialog a If you want to change the name of the volume type over the name in the Volume Name box b Select the option to specify the volume file format e HFS J e ExFAT c Read the warning about the loss of data if vou erase vour drive Click the understand check box to signify that you accept the risk Click Erase Drive After the drive erase operation completes go to htip support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password If you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 13 MANAGING AND CUSTOMIZING THE DRIVE 23 MY PASSPORT AIR USER MANUAL Using the WD Drive Unlock Utility To erase your My
42. ties to display the WD Drive Utilities screen see Figure 4 on page 19 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to check MANAGING AND CUSTOMIZING THE DRIVE 20 MY PASSPORT AIR USER MANUAL 3 Click Diagnostics to display the Diagnostics dialog a a Perform a S M A R T Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two S M A R T Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test 4 On the Diagnostics dialog click the button for the test that you want to run Setting the Drive Sleep Timer e S MAARRTT Status e Quick Drive Test Complete Drive Test The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive To set the inactivity period for the drive 1 2 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 19 If you have more than one supported My Passport drive connected to your computer select the one that you want to set Click Sleep Timer to display t
43. ty My Passport ir 465 7 GB My Passport Aw Security on this drive has 7 flemove security been enabled ft f My T a Passw Update Security Settings G 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to remove password protection from 3 Type your password in the Password box Select the Remove security option 5 Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 18 MY PASSPORT AIR USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Checking Drive Health Setting the Drive Sleep Timer Erasing the Drive Registering the Drive Safely Dismounting the Drive The WD Drive Utilities software see Figure 4 makes it easy for you to manage and customize your drive for the best possible performance e Diagnostics Run diagnostics and status checks to make sure your drive is working properly e Sleep Timer Turn your drive off during extended periods of inactivity to conserve power and extend the life of the drive e Drive Erase Erase all of the data on the drive including your password if you have one e Registration Register your drive to receive free technical support during the warranty period and find out about software updates product enhancements and price discount opportunitiest My Passport Air 465 7 GB My Passport Air Diagnostics l Perform a S M A R T Self Monit
44. ublic of Korea only 0o00 000 000 BODO OOOQOODOO BO IOOQOOOOOOOOQ 200000000 DULOOLUODOOOODOOOO DOOLL UODUDULLL Environmental Compliance China ASA MAMA b 5 Cd R Hg XM Cr Z HAHA PBB Si RE PBDE BBS ER BRN FLIED LSE ETRE HDD 28 EMI 95 SE At Kensington fit t IE 6 32x6 35mm HALL M3x5mm 5W 7 EIA REEL PCA E Fa a ER f FB Rie Aces E n ta ojojojojojojojojojo ojojojojojojojojojo ojorxjojojojojojojojojojojojojofp E O CARR A APA El il RAR PCB B ARMEJE SA IC RER O RAMA AMMA RAS A Sha SA SIRF MCV AEREA X RTL AA a E DARRO SSF MOV iE h BY BR il EK PEI O X RATA W RAAHE COMPLIANCE AND WARRANTY INFORMATION 32 MY PASSPORT AIR USER MANUAL Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wdc com warranty policy asp for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your e
45. xpense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com warranty policy asp WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse im
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